A Moving Experience
www.hannells.co.uk Hannells Brochure 16pp v4.indd 2
12/02/2015 09:42
At Hannells we don’t just sell houses. We create... ‘Moving Experiences’
At Hannells we believe that experience is everything. The experience of the Hannells team, our dedicated services departments and our Preferred Partner network. More importantly the experience that you, our customer, enjoys when you buy or sell your home with us.
Behind the Hannells service difference, you’ll find a hard working team committed to treating customers as individuals - not numbers. Striving daily to exceed customer expectations, the team are all trained the ‘Hannells Way’, meaning you’ll find them professional yet approachable, helpful and friendly - avoiding the use of unnecessary jargon whilst being accessible, accountable and above all honest.
Everyone knows moving can be stressful, but it’s also very exciting - and for different reasons for different people. At Hannells we put the emphasis firmly on the positive aspects of moving home, delivering a service which minimises or eliminates as much of the stressful stuff as possible.
It’s not just our approach that’s refreshingly different. Our Award Winning Agency has pioneered many innovations within the industry and today offers a seamless ‘One Stop Property Shop’ with many service benefits you simply won’t find elsewhere like our unique ‘Premier’ sales upgrade service and our fantastic Sales Progression Centre.
www.hannells.co.uk I enquiries@hannells.co.uk
Hannells Brochure 16pp v4.indd 3
12/02/2015 09:42
Our loyal customers seem to like the way we do things. It’s thanks to them that today we can proudly say that Hannells help more people move in Derby than any other agent.
Benjamin Brain Managing Director, Hannells
t e g s ’ t e L moving.
ple move o e p e r o help m ent. Hannells y other ag n a n a h t in Derby you too! e v o m o t We’d like
Part of the Hannells Group, winners of an International Property Award 2014 - 2015 Derby Telegraph Business Awards Finalists 2014
4
P // 03 Hannells Brochure 16pp v4.indd 4
12/02/2015 09:42
Experience the Hannells difference... Experience has taught us that rather than try and cut corners to offer the cheapest service in the market; that doing things properly almost always secures Hannells’ customers a better sale price.
www.hannells.co.uk I enquiries@hannells.co.uk
Hannells Brochure 16pp v4.indd 5
12/02/2015 09:42
This is a very important distinction because the difference in securing just a few more percent for your property can wipe out any perceived savings on a cheap headline selling fee many times over.
focused local agents, often having the same number of staff covering a single area as some agents have for the whole of Derby, with each branch centrally supported by the Group HQ on Pride Park.
Likewise you’ll not find Hannells over-valuing your property to secure your business. Instead we’ll try and get the maximum realistic price from day one.
Hannells also have great relationships with local buyers and each branch always holds a healthy database of ‘waiting buyers’, which means there’s a good chance we already have someone on the books looking for YOUR property - so let us make the connection!
We can do this because we employ local experts who operate from local branches and who know their areas like the back of their hand - from planned future developments which might affect specific areas, right down to subtle neighbourhood or even street-by-street trends. In fact, Hannells pioneered the concept of
Hannells Property Experts We have Hannells property experts in a number of locations, including... Allestree, Alvaston, Chaddesden, Chellaston, Littleover, Mickleover.
Contact us today at: enquiries@hannells.co.uk
Getting things moving !
At Hannells excellent property presentation and marketing comes as standard. We’ve got everything covered - great online exposure, local marketing within your local branch and through targeted mail drops, email marketing to our ‘waiting buyers’ database, newsletters, radio and advertising within the Derby Telegraph (and other selected local media).
6
P // 05 Hannells Brochure 16pp v4.indd 6
12/02/2015 09:42
Move up to Premier... Unique to Hannells, ‘Premier’ is a great upgrade service for those motivated home-owners who want to give their property a real ‘Wow Factor’. With Premier, everything is enhanced to give your property extra impact, stand-out and even more desirability amongst buyers. Consisting of stunning enhanced property photography, professionally printed 4 page sales brochure with floor plans, traditional ‘gallows’ style swing boards, upgraded internet marketing and an Energy Performance Certificate.
“
Everything is enhanced to give your property extra impact, stand-out and even more desirability amongst buyers.
”
www.hannells.co.uk I enquiries@hannells.co.uk
Hannells Brochure 16pp v4.indd 7
12/02/2015 09:43
PREMIER P r operty
PREMIER Property Statistics show that customers upgrading to our Premier Property Package obtain a higher asking price in a shorter timeframe.
r e i m e A Pr t n e m invest
Ask your valuer for more information.
P // 07 Hannells Brochure 16pp v4.indd 8
12/02/2015 09:43
Keeping things moving... Sales Progression Centre Typically when agents agree a sale on your property, they often quickly move onto the next one leaving you at the mercy of a daunting, often lengthy and stressful process of trying to keep everything on track until you finally reach completion. Which is why the latest statistics show that nationally a third of house sales fall through.
What’s different about Hannells is that you‘ll be put in direct contact with a dedicated Case Handler instead, within our unique Derby based Sales Progression Centre. Your Case Handler becomes one single point of contact, 100% committed to progressing your sale and reaching exchange in the best timescale to suit you. Their skills and experience lie in keeping it all together once the sale has been instructed. In addition to chasing all people involved - up and down the chain including buyers and solicitors; your Case Handler is there to keep you regularly informed and updated, to answer any questions and to keep everything moving smoothly along.
www.hannells.co.uk I enquiries@hannells.co.uk
Hannells Brochure 16pp v4.indd 9
12/02/2015 09:43
e f i l g n i k a M r e i s a e n e v e
“
Your Case Handler becomes your single point of contact, 100% committed to progressing your sale and reaching exchange in the best timescale to suit you.
�
Choose to work with one of Hannells selected conveyancing partners, and the process becomes even smoother, easier and usually much faster!
P // 09 Hannells Brochure 16pp v4.indd 10
12/02/2015 09:43
Experience even more… Your “Moving Experience” doesn’t stop at the sale or purchase of your next home. Hannells can help you with so much more, from mortgage advice and conveyancing through to surveys and removals. We’ve recently partnered with Virgin Media so now Hannells customers can even get exclusive deals on TV, telephone and broadband!
Hannells Preferred Partners Over the years Hannells have built up a network of trusted contacts in response to enquiries from customers asking us to recommend a whole host of service providers. Some of these contacts have been so impressive they have become Hannells ‘Preferred Partners’. This means the level of their service delivery meets our own very high standards. Additionally, all Preferred Partners can offer you preferential rates as a Hannells customer. Preferred Partner services include:
• Removals • Surveys • Damp work • Home Insurance • Electrical Services • Virgin Media Preferred Partners are reviewed regularly to ensure standards are maintained, and new ones appointed frequently; so If there’s a property service you need which is not listed, just ask!
www.hannells.co.uk I enquiries@hannells.co.uk
Hannells Brochure 16pp v4.indd 11
12/02/2015 09:43
y b d e Back e c n e i r Expe Hannells Conveyancing Hannells have partnered with several selected local solicitors who all come with our personal recommendation. Apart from being particularly good conveyancing solicitors, you’ll have access to preferential rates to help keep costs down. As part of the Hannells network, your Case Handler is dealing with these partners on a day-to-day basis which means relationships and communications are great, giving you peace of mind that everything is being done as quickly and efficiently as possible. If you would like Hannells to take the strain and arrange your conveyancing, just speak to your Hannells valuer, or contact your local Hannells branch.
Hannells have now partnered with Virgin Media to provide brilliant deals on your home TV, telephone and broadband. So, now you can be hooked up - for less - as soon as you move in. Home entertainment - sorted!
you will enjoy a similar personal service, dealing directly with your own dedicated mortgage adviser. Let them take the strain searching the whole of the market - 1000’s of mortgages - to find you the very best deal*. They’ll deal with all the paperwork and manage the entire process, there’s no need to worry about missing deadlines or having to read through lengthy documents on your own! If you would like to take advantage of the better way to find and secure your new mortgage, speak to your Hannells valuer, or contact your local Hannells branch. *Your home may be repossessed if you do not keep up repayments on your
mortgage. There will be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances. The fee is up to 1% but a typical fee is 0.3% of the amount borrowed.
Mortgage Advice Bureau Hannells work very closely with Derby’s favourite independent mortgage broker - The Award Winning ‘Mortgage Advice Bureau’. Just like Hannells, ‘Mortgage Advice Bureau’s‘ service is very customer focused, so
P // 11 Hannells Brochure 16pp v4.indd 12
12/02/2015 09:43
Experience Counts...
Our People At Hannells we don’t just sell houses, we help people move home because it’s not just about the property, it’s about the people. In fact, it’s also the people who work for Hannells who are a huge part of our success story and why our agency has become one of Derby’s most loved ‘home grown’ brands. As an independent family run business we only employ local staff - people who are experts in their own area of Derby. Every branch consists of a fully integrated team with complementary experiences, qualifications and skills to help us continue to deliver the best overall service around.
covers both technical training but equally importantly our unique customer service approach. The bedrock of this approach is superb communication, approachability, great relationship building, professionalism, energy, enthusiasm and of course fantastic results! As a customer you’ll find that no matter who you are dealing with you are treated in this same consistent way - the ‘Hannells way’ as we call it. The training does not stop at induction. Continuous training on an ongoing basis ensures Hannells staff remain at the forefront of the property industry. Experience it for yourself…
All staff are taken through our own Hannells induction programme before dealing with customers, which
www.hannells.co.uk I enquiries@hannells.co.uk
Hannells Brochure 16pp v4.indd 13
12/02/2015 09:43
“
a customer you’ll find As that no matter who you are dealing with you are treated in this same consistent way the ‘Hannells way’ as we call it.
Let us move you
” P // 13
Hannells Brochure 16pp v4.indd 14
12/02/2015 09:44
L E T TING S
More ways to move...
Hannells Lettings Hannells Lettings is a dedicated stand-alone division of the Group which comprises of a very experienced and successful lettings team.
materials and also the number and diversity of different marketing channels we utilise - on and off-line.
However, you’ll still find the same customer focused service approach we have successfully applied within our Sales division - critical, as Landlords often tell us their biggest frustration with previous Letting Agents is a lack of communication.
Fully regulated and licensed, our membership of ARLA, SafeAgent and the Property Ombudsman means that Landlords and Professional Tenants alike can have full confidence in dealing with us.
Landlords will also benefit from Hannells unrivalled marketing programme which has revolutionised the standard of property marketing within the Derby Lettings market, both in terms of the quality of
“ Benefit from Hannells unrivalled marketing programme which has revolutionised the standard of property marketing within the Derby Lettings market.”
. . . w o n l l Ca ion about t a m r o f in For more e ings pleas t t e L s ll e n ail Han 396 or em 4 9 2 2 3 3 1 call 0 k annells.co.u h @ s g in tt le
www.hannells.co.uk I enquiries@hannells.co.uk
Hannells Brochure 16pp v4.indd 15
12/02/2015 09:44
“
85% of properties selling at our live auctions.
”
Auctions - The Hannells way! Looking for a fixed timescale for completion and the maximum price in today’s market - all with the security of a non-refundable payment from your buyer and all with NO estate agency fees to pay? Then take a look at our ‘Modern Method of Auction’ - a fresh new approach to the auction process which welcomes all types of buyer, not just investors and cash buyers. Perfect for residential sellers wanting a fast and secure method of sale, the success has been phenomenal, with 85% of properties selling at our live auctions, and many achieving sales within 28 days of instruction.* For more information about Hannells Auctions just contact your local Hannells branch, or alternatively complete the enquiry form on our website. * Figures correct at the time of going to press.
P // 15 Hannells Brochure 16pp v4.indd 16
12/02/2015 09:44
A Moving Experience
Allestree Branch 502 Duffield Road Allestree Derby DE22 2DL
Alvaston Branch 27 Shardlow Road Alvaston Derby DE24 0JG
Chaddesden Branch 482 Nottingham Road Chaddesden Derby DE21 6PF
Tel: 01332 556633 Email: allestree@hannells.co.uk
Tel: 01332 573130 Email: alvaston@hannells.co.uk
Tel: 01332 281400 Email: chaddesden@hannells.co.uk
Chellaston Branch 55-57 High Street Chellaston Derby DE73 6TB
Littleover Branch 272 Blagreaves Lane Littleover Derby DE23 1PS
Mickleover Branch 9 The Square Mickleover Derby DE3 0DD
Head Office 7 Royal Scot Road Pride Park Derby DE24 8AJ
Tel: 01332 705505 Email: chellaston@hannells.co.uk
Tel: 01332 773399 Email: littleover@hannells.co.uk
Tel: 01332 540522 Email: mickleover@hannells.co.uk
Email: enquiries@hannells.co.uk
Find your nearest branch.
www.hannells.co.uk I enquiries@hannells.co.uk www.hannells.co.uk I enquiries@hannells.co.uk I 01332 556633 I Registered number: 4865503
Hannells Brochure 16pp v4.indd 1
12/02/2015 09:42