March 2021 Business Magazine by MBA Business Magazine

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VOL. XXXIV NO. 3 | MARCH 2021

MAGAZINE

SPOTLIGHT Q&A:

HBK CHIEF DISCUSSES COVID IMPACT ON FINANCE, ACCOUNTING AND PROFIT STRATEGIES FOR 2021

SPECIAL SECTION:

BUSINESS BANKERS HELP EMPLOYERS GAIN FINANCIAL RESOURCES, SUPPORT

MBA OFFERS NEW LIVEOnline, IN-PERSON TRAINING COURSES

Established in 1897, the law firm of Marsh Schaaf, LLP strives to provide the legal needs of the community that it has so proudly served. Over the past 120 years, our corner of Pennsylvania has faced a multitude of challenges with grit and determination and our law firm has worked to provide legal support for changing times. Our attorneys possess the versatility and expertise to provide solutions for all of your legal needs. Proudly serving the Erie area, the Marsh Schaaf law firm looks forward to working with our clients to evolve and adapt, fostering a collective future here in our home town.

OUR GUIDING PRINCIPLES Accountability • Excellence • Integrity • Teamwork • Longevity Everything we do at Marsh Schaaf is guided by these principles. They have been at the core of our law firm since its inception and serve as a foundation for the future.

Trusted Since 1897 James E. Marsh, Jr. Gary V. Skiba Michael G. Nelson Thomas V. Myers Edwin W. Smith Eugene C. Sundberg, Jr. Kurt L. Sundberg

300 STATE STREET SUITE 300 ERIE, PA 16507 (814) 456-5301 www.marshlaw.com

Norman “Bud” Stark Michael A. Agresti Kevin M. Monahan W. Atchley Holmes Steven E. George Rachel A. George Charles D. Agresti (Of Counsel)

FEATURES FEATURE STORY | WHAT’S INSIDE

Banking on a Better 2021 The importance of the right resources to navigate recovery, foster growth.

COVER STORY | LOCAL PROFILE

Marquette Savings Bank A closer look at how Marquette’s business bankers have helped business owners gain the financial resources they needed to manage through the COVID-19 pandemic and uncertain times.

SPOTLIGHT Q&A | PROFITABILITY

DEPARTMENTS

BUSINESS BUZZ

PEOPLE BUZZ

HR CONNECTION

HR Q&A

WHAT’S NEW

EDITORIAL

SPECIAL SECTION 21 NETWORKING AND MORE

LEGAL BRIEF | RELIEF

See some of the MBA members that were recently recognized for their milestone anniversaries.

AWARDS AND PROMOTIONS

WORKPLACE TRENDS

GET ANSWERS

Executive Editor Karen Torres ktorres@mbausa.org Contributing Writers Eileen Anderson Stacey Bruce Brian Cressman Tracy Daggett

HBK Managing Principal and CEO Christopher M. Allegretti discusses some of the finance and accounting implications of the COVID-19 crisis and strategic considerations for profitability in 2021.

READ ON THE GO! For the most current Business Magazine updates, visit mbabizmag.com

The extended and expanded ERTC: Why you should look into it before paying your Q1 payroll taxes. Brian Cressman

ON THE HILL | LOBBYING

The state of the Association: Tallying our wins, not losses. Eileen Anderson

EXECUTIVE PROFILE | BANKING

Feature Photography Tungsten Creative

Advertising Sales Frank Mehler 814/833-3200 Addtional Photography fmehler@mbausa.org iStockphoto.com Patty Welther David Thornburg 814/833-3200 Design, Production & Printing dthornburg@mbausa.org Printing Concepts Inc. printcon@erie.net

Learn about Northwest’s Erie Market Executive Matt Zonno and his new bank role.

INSERT | TRAINING CATALOG See the upcoming computer and professional development training courses available in person and online at the Association!

On the Cover: Marquette’s proficiency with Paycheck Protection Program (PPP) loan processing and its commitment to local business throughout the pandemic resulted in substantial growth in its Business Banking department. Shown here are Marquette’s business bankers. For full story, see page 4. Mission Statement: The Manufacturer & Business

Association is dedicated to providing information and services to its members that will assist them in the pursuit of their business and community interests. – Board of Governors

Manufacturer & Business Association Headquarters: 2171 West 38th Street Erie, PA. 16508 Pittsburgh: 600 Cranberry Woods Drive, Suite 190 Cranberry Township, PA 16066 814/833-3200 |800/815-2660 | www.mbausa.org

© Copyright 2021 by the Manufacturer & Business Association. All rights reserved. Reproduction or use of editorial, pictorial or advertisements created for use in the Business Magazine, in any manner, without written permission from the publisher, is prohibited. Unsolicited manuscripts cannot be returned unless accompanied by a properly addressed envelope bearing sufficient postage. The magazine accepts no responsibility for unsolicited manuscripts or artwork. The Business Magazine and Manufacturer & Business Association do not specifically endorse any of the products or practices described in the magazine. The Business Magazine is published monthly by the Manufacturer & Business Association, 2171 West 38th Street, Erie, Pa. 16508. Phone: 814/833-3200 or 800/815-2660.

mbabizmag.com • MARCH 2021

LET’S TALK If you are seeking legal services, we should have a conversation about: • How we strive to achieve each client’s objectives • How we invest in our people • How we are thought leaders • How our firm has grown to a staff of more than 90 • How we’ve been recognized nationally • How we serve our communities • How we have worldwide capacity Let’s talk. Call us at 814-459-2800. Or visit kmgslaw.com/LetsTalk to learn more.

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FEATURE STORY | WHAT’S INSIDE

Banking on a Better 2021

THE IMPORTANCE OF HAVING THE RIGHT RESOURCES TO NAVIGATE RECOVERY, FOSTER GROWTH

With the vaccine rollout still in progress, businesses are still being impacted by the restrictions of the COVID-19 pandemic. There’s been some relief in the form of the Paycheck Protection Program (PPP), which first became available in the spring of 2020. Through the PPP, small businesses have been eligible for forgivable loans to cover payroll costs and other essential expenses. Earlier this year, the Small Business Administration announced that it approved some 60,000 Paycheck Protection Program loans in its first week since the second round of PPP2 relief was made available to small businesses. During the period from January 11 to January 17, over $5 billion in loans were provided through some 3,000 lenders. For employers unable to secure a PPP loan during the first two rounds, Consolidated Appropriations Act funding of $284 billion was made available through March 31 or until funds are expended. The funds come with relaxed guidelines that make it easier for small businesses to obtain an original PPP loan and even allow those who received funding in Round 1 or Round 2, to secure a second draw (additional) loan this time around. But that’s only half the picture. With billions of loans approved and processed in a historically short period of time, small businesses and financial institutions must also focus on the

forgiveness phase of the loan program — another big challenge. In this issue of the MBA Business Magazine, we’ll take a look at some of the financial resources made available to employers throughout the pandemic. In fact, as part of our cover story, we’ll share how Marquette’s proficiency with Paycheck Protection Program (PPP) loan processing and its commitment to local business throughout the pandemic resulted in substantial growth in its Business Banking department. In this month’s Spotlight Q&A, we’ll also hear from HBK Managing Principal and CEO Christopher M. Allegretti on finance and accounting implications of the COVID-19 crisis and strategic considerations for profitability in 2021.

are offering financial wellness programs to their employees. These programs vary in complexity but can include virtual personal financial planning meetings, tuition reimbursement, seminars and payday loan assistance, just to name a few. The Manufacturer & Business Association has a team of professionals available to help employers understand such offerings and overcome operating challenges by delivering services that lower the cost of doing business, ease the burden of compliance and increase productivity for its members. To learn more, visit www.mbausa.org!

Plus, we’ll share some of the HR benefit trends in the new year, including the growing number of employers that

WE’RE IN THIS TOGETHER!

mbabizmag.com • MARCH 2021

COVER STORY | LOCAL PROFILE

Chief Operations Officer Kelly Montefiori and Chief Executive Officer Mike Edwards check in on the construction progress of Marquette’s Operations, Training and Innovation Learning Center located at West 10th and Peach streets in Erie. The Center will open later this year.

Business Bankers Help Employers Gain Financial Resources, Support March 2021. It is hard to believe that one year has passed since the COVID-19 pandemic first reached our area. The impact on business owners here was very diverse. Some saw virtually all their revenue sources simply stop. Others were able to keep their business going as usual. Others still had to reinvent their business from scratch or make significant adjustments to work through a new normal of issues they never dealt with before. Topics like supply chain, cash flow, and employee and customer safety all represented significant challenges. In this article, we’ll hear from Marquette Savings Bank and how its business bankers have helped business owners gain the financial resources they needed to manage through situations no one could have foreseen. For Marquette, the past 12 months have been quite remarkable. It was a year that began with the construction of its new building at the corner of Peach and West 10th

MARCH 2021 • mbabizmag.com

streets. As of press time, the final stages of construction are nearing completion. When complete, the building will feature a state-of-the-art Operations and Training Center and a new concept in banking — an Innovation Learning Center. The new building will more than double the size of Marquette’s headquarters and its unique architecture is sure to become a landmark in downtown Erie. The past 12 months have also been a time of unprecedented growth. Personal banking services — mortgages, loans, deposits, checking accounts and adoption of the intuitive online and mobile banking resources — all realized significant growth in 2020. Marquette’s proficiency with Paycheck Protection Program (PPP) loan processing and its commitment to local business throughout the pandemic resulted in substantial growth in its Business Banking department as CPAs, attorneys and other business owners referred business to Marquette. “Overall, the pandemic and the needs of our customers served to galvanize everyone throughout our organization,” says Chief Executive Officer Michael Edwards. “The importance of our role as the only remaining local bank hit home with everyone at Marquette. It drove us to work longer and harder to ensure anyone who came to us had what they needed to get through the challenges they were facing.”

Local Decision-Making Matters

Few businesses were impacted as hard as one local business. Imagine losing 96 percent of your business in one quarter. That is what happened to Grisé Audio Visual, an Erie, Pennsylvania-based company that provides AV services for major events and conventions locally, nationally and internationally. The pandemic forced the cancellation or postponement of events booked for 2020.

Don Grisé, owner of Grisé Audio Visual

Describing what the last 12 months were like, owner Don Grisé says, “Without Marquette, I do not know where the business would be right now. We essentially had no income in second quarter. Having a local bank like Marquette made all the difference. I felt they cared as much and worked as hard as we did to keep our business afloat. My PPP loan was processed quickly and I was able to keep all 14 employees working as we literally reinvented our business. Then, despite the fact our revenue was down so drastically, Marquette stood by us to provide the line of credit we needed to take advantage of an opportunity that helped put us back on our feet.”

approach was all the difference. Personally, I did not have to wait for decisions from out of town; we were making them right here in real time.”

No Business Left Behind

This commitment and a “no business left behind” approach was the catalyst for many business owners — who were not customers before the pandemic — to bring their business to Marquette. That was the case with Brian Trace, president of Trace Lawn and Landscaping, Inc., in Meadville, Pennsylvania.

Brian Trace, president of Trace Lawn and Landscaping, Inc.

“When the pandemic hit, we did not know how hard it might impact the business. We are a growing business and we really could not wait. We provided all the information we needed to the bank we had been with for a number of years. They simply took too long and I had to make a decision,” he says. “I called Marquette. I took my papers to them at the end of the day and waited there while the application was processed and confirmed literally within an hour or so. At that time, I was not even a customer. I am now.” At Marquette, the explanation for how they do business is simple: When it’s your hometown, what you do matters that much more. “As the only remaining locally headquartered bank in Erie County, all the work, all the decisions are made right here,” says John Dill, executive vice president of Business Banking > Sarah Giambanco, assistant vice president of Business Banking at Marquette

Sarah Giambanco, assistant vice president of Business Banking at Marquette, works with Don Grisé and described what it was like working with companies like his. “Hearing their stories was tough. You really felt what they were going through,” she says. “They have put their entire lives into their business. They have employees who depend on them and have worked hard to build the business. Then, through no fault of anyone, something entirely out of their control turns everything upside down and suddenly they don’t know what tomorrow will bring.” Giambanco continues, “It touched all of us in Business Banking and drove us to do everything we could no matter what it took to get them what they needed, as quickly as they needed. They tell us our local decision-making and hands-on

Marquette Savings Bank, founded in 1908, is the only remaining locally-headquartered bank in Erie and Crawford counties. Erie: 920 Peach Street Phone: 814/455-4481 Meadville: 953 South Main Street Phone: 814/337-7929 Website: marquettesavings.bank

mbabizmag.com • MARCH 2021

at Marquette. “That means we can get things done faster, with less red tape and less hassle. It means you have a business banker who has your back and is your point person you can call directly, Zoom or meet face-to-face. Not just when the times are good and success is assured, but when times get challenging.”

Attention and Accessibility

Harvey Downey, president of NaviTek Machining Corp. in Fairview, Pennsylvania, had an experience with Marquette that started when his business faced its own challenge.

felt we simply were not important and needed a local bank that cared about small businesses like ours,” said Cheryl Ervin, owner of Ace Contractor Center in Meadville. “As a supplier to the building industry, it is very important to have building materials on hand when they are needed. It used to be much easier. We used to be able to order a week or two in advance. The pandemic changed everything. We are now forced to order up to six months in advance.” Ervin worked with Marquette to establish a line of credit that enables Ace to ensure its customers have what they need in this new normal. “Since we typically get paid when our customers get paid, it is a plus that Marquette has an outstanding reputation among contractors for fast stage-ofconstruction payments,” she says. Whether it is addressing the unprecedented challenges of the pandemic or simply ensuring local business owners have the resources they need to quickly take advantage of opportunities that must be acted upon, local decisionmaking and ability to respond are the difference makers the business community can rely on.

Harvey Downey, president of NaviTek Machining Corp.

“Our business was hit hard when an investment to provide services for a customer did not go as expected,” he says. “As we worked to get back on our feet, we found it increasingly difficult to gain the attention of our long-term bank and other banks in our area. Marquette was the only bank that was willing to give the level of attention we needed to implement our plan. I cannot say enough about how important it is to have local people who are not only accessible, but can make decisions in real time.”

Not Just a Bank, a Financial Partner

Having a local financial partner they can call and rely on when times are challenging or when opportunities need quick action is the reason so many local businesses are bringing their business to Marquette.

Dan Walsh, vice president of Business Banking at Marquette

“I’ve said it many times: I’ve never felt better about doing the job that I do,” states Dan Walsh, vice president of Business Banking. “It’s hard to imagine being a business owner and having to deal with the pandemic. We felt their pain, and it drove us to do whatever it took to ensure they had what they needed to keep their doors open and employees working. We were given all the resources we needed — like remote access to our network and direct access to submit applications — so I was able to make commitments to customers and get their PPP requests taken care of. The goal from the top is to give us what we need to take care of our customers. That gives me confidence as a lender, and I know gives my customers confidence in Marquette.” One year after the business world was turned upside down, no one knows exactly when business will return to normal or what that might look like.

Cheryl Ervin, owner of Ace Contractor Center

“There comes a point when getting the attention of your banker becomes a frustration and it’s time for a change. We

MARCH 2021 • mbabizmag.com

While uncertainty is still in the air, Edwards says there is one thing that is certain: “The Marquette Business Banking team is here to ensure our customers are ready for whatever comes next.” For more information, visit marquettesavings.bank.

People. Activated.

At Workpartners, we call our unique approach to human capital management People Activation, and we believe it’s the key to ensuring that your company and your employees flourish. Including LifeSolutions EAP, a confidential employee assistance program essential for employees and members of their household. It’s also why LifeSolutions EAP is endorsed by the Manufacturer & Business Association. And why members of MBA receive a 10% savings for working with our EAP services. For more than 20 years, Workpartners has helped employers of all sizes make the most of their workforce, including with integration of population analytics, advocacy programs, and HR technology. To find out more about our EAP services or any of our services visit work.partners/mba

analytics | advocacy | absence | technology

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PROUD PENNSYLVANIA SPRING MANUFACTURER

Harvey Downey, president of NaviTek Machining Corp.

mbabizmag.com • MARCH 2021

Today’s business decisions determine tomorrow’s results. That’s why we focus on planning – implementing objectives and measures that go beyond numbers. Our professionals are experts in a wide range of financial services, working closely to improve the performance and productivity of our clients’ businesses, working together with our clients to determine where they want to go and how they’ll get there.

Together with you, every step of the way.

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Erie, PA 16507

5121 Zuck Road

Erie, PA 16506

(814) 459-1116

Erie, PA 16506

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hbkcpa.com | hbkswealth.com Investment Advisory Services oﬀered through HBK Sorce Advisory LLC, doing business as HBKS® Wealth Advisors. Not FDIC Insured – Not Bank Guaranteed – May Lose Value, Including Loss of Principal - Not Insured By Any State or Federal Agency.

SPOTLIGHT Q&A| PROFITABILITY

HBK Chief Discusses COVID Impact On Finance, Accounting and Profit Strategies for 2021 In an age of uncertainty, financial concerns are top of mind. Many businesses and individuals are struggling and looking for ways to navigate pandemicinduced hardships, while others are better positioned and finding opportunities for growth. Here, HBK Managing Principal and CEO Christopher M. Allegretti discusses some of the finance and accounting implications of the COVID-19 crisis and strategic considerations for profitability in 2021. As a multidisciplinary financial firm, HBK has broad expertise to address clients’ financial challenges. Tell us more about the firm. HBK provides small to mid-market businesses and their owners and operators a wide range of financial solutions, including accounting, tax and audit services; business valuation; corporate finance; forensic accounting; litigation support services; and business consulting, including specific expertise in a number of major industries. The CPA firm dates back to 1949 and added its wealth management practice, HBKS, in 2001. 2020 was a year unlike any other. What was the biggest financial lesson that you and your team learned? As professionals, we are always learning and looking to learn. To serve our clients well, to serve them appropriately, we have to remain current on all the rules and regulations that affect their financial existences. This year, we learned just how valuable that commitment is as we digested the non-stop flow of relief programs and guidance, and adjustments to the programs and regulations, by states as well as the federal government. That also meant counseling our clients to remain focused on running their businesses — on their employees, their customers, their supply chains — and rely on their advisers for financial direction. In your opinion, what are the top finance and accounting implications of the COVID crisis? We’ve urged our clients to pay close attention to a handful of concepts we believe are critical: • A strong balance sheet can help you weather challenging times. Actively work on

improving your balance sheet in good times to be able to persevere through tough times. • Relationships are key. Look for ways to continue relationships with advisers, customers and vendors in safe, meaningful ways, including through the virtual technologies that have made us more efficient and are likely to continue at some levels. • Diversity and flexibility can build resiliency. Incorporate diversity and flexibility into your operations in order to strengthen your business model moving forward. • The lowest cost might not be the best option. Businesses should plan for supply chain continuity — equipment, supplies, other inputs needed to conduct their business — as they do for other anticipated, or unanticipated, events: succession, IT outages, shortages in critical human resources. Although 2020 was trying, financial professionals are now better able to pivot when it comes to unexpected challenges. Please explain. In 2012, we decided to invest in technology that would allow us to work efficiently and collaboratively whenever and from wherever. We did so without the certainty of a return on that investment. But our ability to work remotely proved invaluable in 2020. In addition, a powerful teleconferencing platform and a CRM platform have also contributed appreciably. These investments in technology are key to being able to pivot quickly and effectively when it comes to unexpected challenges, as it did in 2020 in response to the unprecedented challenges associated with the COVID-19 pandemic.

What should be on our members’ radars when it comes to strategic considerations for profitability in 2021? People. Businesses rely heavily on the skills, creative innovation, and collaboration of their team members to deliver quality service and solutions internally and externally. Your people are your greatest asset, especially if you’re in a services business, so we must be dedicated to attracting, hiring, managing, developing, and retaining the most talented and committed people. Digital Transformation. Digital technology is the most impactful disrupter in business today. The onus is on leadership to invest in and commit to new technology. Are you investing sufficiently in sources of data and information, and in training and education for your professionals and operations to use the technology to improve performance? To be excellent in what you do you must be able to make good decisions quickly, so are you investing in and committed to the right measures and means? Remote Engagement. Given our health and safety concerns, a great many customers and prospective customers, and even your own team members, will prefer digital self-serve and remote engagement over face-to-face interactions — a sentiment that continues to intensify, even as lockdowns are loosened. The shift to digital and remote engagement must be embraced by decision-makers. For more information about HBK, visit hbkcpa.com and hbkswealth.com.

mbabizmag.com • MARCH 2021

your strategic partners in business

The bench-strength to deliver. Now more than ever, it is crucial to have trusted advisors that you can turn to. At MacDonald Illig, we take the time to understand your unique situation and concerns to provide you with sound advice tailored to your circumstances. Whether your business is new or growing or you have an established business that you want to transition to new ownership, MacDonald Illig has the knowledge and resources to help you succeed.

100 State Street, Erie, PA 16507 (814) 870-7600

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LEGAL BRIEF | RELIEF

The Extended and Expanded ERTC:

Look Into It Before Paying Your Q1 Payroll Taxes the business may claim the ERTC, which is equal to a percentage of qualified wages, plus the cost to continue healthcare benefits, over the time period that the business is eligible. For 2020, the ERTC is equal to 50 percent of qualified wages up to $10,000, or a credit of up to $5,000 per employee. Whereas, for 2021, the ERTC is 70 percent of qualified wages up to $10,000 per quarter, or a credit of up to $7,000 per employee per quarter. For 2020, employers with 100 or fewer full-time employees (“FTEs”) can include wages paid to employees regardless of whether the employees were performing services or not. So if a company was shut down, but continued to pay employees that weren’t working, it can include those wages. For 2021, the threshold is increased to 500 or fewer FTEs.

Brian Cressman is an associate and a member of MacDonald Illig’s Business Transactions, Trusts & Estates, Real Estate, and Education Law Practice Groups. He advises for-profit and nonprofit corporations and companies of all sizes on corporate and transactional matters. On December 27, then-President Donald J. Trump signed into law the Consolidated Appropriations Act of 2021 (the “Act”), which included a number of new COVID-19 relief provisions and updates to prior relief legislation. Among the changes in the Act was an overhaul of the Employee Retention Tax Credit (“ERTC”) — a tax credit against quarterly payroll taxes in the CARES Act designed to incentivize and reward employers for retaining their workforce despite disruptions in business due to COVID-19. The ERTC has previously been underutilized due to the popularity of the

Paycheck Protection Program (“PPP”) and a prohibition in the CARES Act on claiming the ERTC if a business received a PPP loan. However, after the changes to the ERTC and PPP in the Act, that prohibition has been abolished retroactive to enactment of the CARES Act, meaning that businesses that received a PPP loan may now turn back the clocks to claim the ERTC for quarters in 2020 and claim the expanded ERTC for Q1 and Q2 in 2021, if eligible. A business qualifies for the ERTC: 1) for any quarter if its operations have been fully or partially suspended pursuant to a government order, 2) for Q2-Q4 in 2020, if the business has experienced a drop in gross receipts of 50 percent or more compared to the same quarter in 2019, and 3) for Q1-Q2 2021, if the business has experienced a drop in gross receipts of 20 percent or more compared to the same quarter in 2019. Once meeting one of the eligibility requirements for a particular quarter,

Even though PPP borrowers are now eligible retroactively for the ERTC, the PPP non-duplication rules still apply. Therefore, businesses cannot claim the ERTC for payroll costs that were forgiven expenses under the PPP. However, to the extent a business paid qualified wages in excess of its PPP loan, and it otherwise qualifies for the ERTC, the business should be able to claim the ERTC for eligible quarters in 2020. The changes to the ERTC are significant for employers big and small. If you received a PPP loan in 2020, the ERTC may have slipped past you at the time. However, now that the ERTC has been expanded retroactively and going forward, businesses that received PPP loans must look into this new avenue of relief, especially as your quarterly payroll taxes for Q1 2021 are coming due soon. If you have any questions pertaining to the ERTC, CARES Act, or any pandemic assistance program as it relates to your business, please contact an attorney at MacDonald Illig at 814/870-7600. mbabizmag.com • MARCH 2021

BUSINESS BUZZ | WHAT’S NEW NORTHWEST COMMISSION PART OF $600K BROADBAND EXPANSION GRANT The Appalachian counties of Pennsylvania will see a coordinated effort to expand high-speed Internet access thanks to a $600,000 Keystone Communities grant made possible by legislative support in the Pennsylvania State House and Senate. The Northwest Pennsylvania Regional Planning and Development Commission will receive $108,125 to expand highspeed Internet access in the region.

Jill Foys, executive director of the Northwest Commission, thanked the region’s state legislators for their support while recognizing Representatives Donna Oberlander (R-63) and R. Lee James (R-64) who were champions for the funding. Foys said, “COVID-19 has shined a light on the need for Internet access. The pandemic has impacted every aspect of our lives from access to education and health care to continuity of work and staying connected to friends and loved ones. Connectivity isn’t an indulgence, it’s a necessity.” The Keystone Communities grant was awarded to the seven Local Development Districts (LDDs) that serve the Commonwealth’s 52 Appalachian counties. The investment will match an additional $600,000 Appalachian Regional Commission’s (ARC) Partnerships for Opportunity and Workforce and Economic Revitalization (POWER) broadband grant supported by the Pennsylvania Department of Community and Economic Development (DCED) awarded to the LDDs to undertake broadband expansion throughout the region. Targeted areas for development with these funds include Clarion, Erie, Mercer and Venango Counties. The Northwest Commission has been working with their member counties to identify unserved and underserved areas and any vertical assets that exist to successfully develop fixed wireless projects. Foys said, “Our county commissioners and Erie’s County executive are all actively involved in broadband development. They are collaborating to maximize efforts and efficiencies knowing that the internet doesn’t recognize boundaries of municipalities, counties or even states.” Foys continued, “Right now there are a variety of funding sources for the implementation of broadband. The challenge is understanding and meeting the eligibility and fiscal requirements. We know that we will never achieve 100-percent coverage in our region; however, we will continue to work with our public and private partners and local, county and state elected officials to bring connectivity to as many residents of our eight counties as possible.” For more information, visit northwestpa.org.

The Northwest Pennsylvania Regional Planning and Development Commission recently was awarded grant money to expand high-speed Internet access in the region.

VIKING PLASTICS NAMED TO TOP 100 U.S. INJECTION MOLDERS LIST

Viking Plastics, a leading injection molding and value-added assembly service provider to important industries such as energy, HVAC and transportation, recently announced that for the second straight year, the North American firm with facilities in Brazil, China and Mexico, has made the Plastics News’ Top 100 Injection Molders based on 2020 annual sales. “After years of substantial growth, being recognized in the Top 100 is a nice acknowledgement of our team’s hard work. We’re very happy to have moved up in the Top 100,” said Viking President and CEO Kelly Goodsel. “We attribute this success to our people, our processes, and our forward-thinking culture here at Viking Plastics. We would like to thank all of our Viking Plastics stakeholders who have engaged, supported, and improved our business (customers, suppliers, investors, communities and employees).” Rankings included the following categories: • Blow Molders • Film & Sheet • Injection Molders • Pipe/Profile/Tubing Extruders • Rotational Molders • Thermoformers • LSR Processors • Mold/Tool Makers • Plastics Recyclers/Brokers The company also recently announced the design and molding of a battery cooling watercross part for the hybrid Jeep Wrangler 4xe. The hybrid battery assembly consists of a series of batteries located within a large aluminum molded case. Coolant is cycled through channels in the aluminum to cool the batteries. The plastic

MARCH 2021 • mbabizmag.com

coolant duct assemblies produced by Viking Plastics are used to link the coolant channels across different areas of the case, which must properly align with the case to provide a leak-proof seal on flanges around the coolant openings. Founded in 1972, Viking Plastics, headquartered in Corry, Pennsylvania, is a privately held company delivering innovative products including sealing solutions, custom injection molding, assembly, and post-molding secondary services. For more information, visit www.vikingplastics.com.

PRECISION PROFILES AWARDED ISO 9001:2015 CERTIFICATION

Precision Profiles, LLC, a manufacturer of high-precision, tight tolerance OEM steam turbine components and other precision metal parts, announced that it has been awarded ISO 9001:2015 Certification for its Quality Management System. ISO 9001:2015 is a globally recognized quality management standard developed and published by the International Organization for Standardization (ISO). The standard is based on several quality management principles, including having a strong customer focus, involvement of high-level company management, an outlined process-based approach, and a philosophy of continuous improvement. The Titusville company’s ISO 9001:2015 Certificate was issued by SRI Quality System Registrar, a world-class, ANAB Accredited management system certification body. The scope of the company’s certification includes the manufacture and supply of precision metal components. For more information, visit www.precisionprofilesllc.com.

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* Handicap access and parking available at all sites.

ONSITE TRAINING CONVENIENCE: Let our expert instructors bring the training you need, when you need it, where you need it. CUSTOMIZED PROGRAMS: From full-day to halfday programs, we will tailor any program to fit your specific needs. FOCUSED INTERACTION: Group training discussions focus on the key topic areas specific to your company’s environment.

COMPUTER TRAINING Learn the coolest tips and tricks to the latest computer applications available today. Classes can be taken individually or as part of a certificate series. • Access 4/8 • Excel Basics (a.m. or p.m. – 12:30 to 4 p.m.) 5/6, 6/17 • Excel I 4/15, 4/20, 5/13, 6/8, 6/22 • Excel II 4/6, 4/22, 5/20, 6/15, 6/24 • Excel III 4/13, 5/4, 6/10 • PowerPoint 6/1 • Word 5/11 • SharePoint Basics (LIVEOnline, 9 to 11 a.m.) 4/27

LEADERSHIP

APRIL

2021

CERTIFIED SUPERVISORY SKILLS SERIES Course I 4/14 and 4/21 Course II 3/30 and 4/6 Course III (St. Marys) 4/7 and 4/8 Course IV 4/8 and 4/15 Course IV (St. Marys) 4/28 and 4/29 LEADERSHIP FOR TEAM LEADERS Course I 4/14 Course IV (LIVEOnline) 4/7 Course V (LIVEOnline) 4/28 CUSTOMER SERVICE (a.m. only) 4/6 LEADING CHANGE 4/13 MUST-HAVES OF EFFECTIVE COMMUNICATION (a.m. only) 4/14

VIRTUAL

BUSINESS ANALYTICS (LIVEOnline, p.m. only) 4/20 DECISION-MAKING APPLICATIONS (LIVEOnline, 10 a.m. to Noon) 4/13 ESSENTIAL SKILLS FOR SUPERVISORS - OPTION 1 (LIVEOnline, 9 a.m. to Noon) 4/15 ESSENTIAL SKILLS FOR SUPERVISORS - OPTION 2 (LIVEOnline, 9 a.m. to Noon) 4/29

HUMAN RESOURCES HR ESSENTIAL CERTIFICATION SERIES – LEVEL I (In Person or LIVEOnline) INTERVIEWING & HIRING (a.m. only) 4/8 TERMINATIONS (1 to 5 p.m.) 4/8 HR ESSENTIAL CERTIFICATION SERIES — ADVANCED (In Person or LIVEOnline) FMLA & ADA COMPLIANCE (a.m. only) 4/29 FORM I-9 COMPLIANCE & ONBOARDING (1 to 5 p.m.) 4/29

MARKETING/COMMUNICATIONS DIGITAL MARKETING & SEO (LIVEOnline, a.m. only) 4/20 INTRO TO SOCIAL MEDIA (LIVEOnline, 9 a.m. to Noon) 4/16 PR BOOTCAMP (LIVEOnline, 1 to 3 p.m.) 4/19 PRESENTATION SKILLS 4/9 and 4/16 WRITING TO WOW! (p.m. only) 4/6

SAFETY ONE-DAY FOOD SAFETY CERTIFICATION (North East) 4/5 ONE-DAY FOOD SAFETY CERTIFICATION 4/19 ONE-DAY FOOD SAFETY CERTIFICATION (St. Marys) 4/26

CTURER & BUSINESS ASSOCIATION

TRAINING SCHEDULE LEADERSHIP

MAY

LEADERSHIP

JUNE

CERTIFIED SUPERVISORY SKILLS SERIES CERTIFIED SUPERVISORY SKILLS SERIES Course II 6/24 and 7/1 Course I (Cranberry Township) 5/4 and 5/5 Course III 6/9 and 6/16 Course I 5/27 and 6/3 Course III (Cranberry Township) 6/15 and 6/16 Course II 5/12 and 5/19 Course IV 6/8 and 6/15 Course II (Cranberry Township) 5/25 and 5/26 Course IV (Cranberry Township) 6/29 and 6/30 Course III 5/4 and 5/11 LEADERSHIP FOR TEAM LEADERS SERIES Course V 5/6 and 5/13 Course III 6/2 Course V (St. Marys) 5/19 and 5/20 Course III (LIVEOnline) 6/9 LEADERSHIP FOR TEAM LEADERS SERIES Course IV 6/23 Course I (LIVEOnline) 5/5 Course IV (LIVEOnline) 6/23 Course II 5/12 DIFFICULT CONVERSATIONS (p.m. only) 6/15 Course II (LIVEOnline) 5/26 EMOTIONAL & SOCIAL INTELLIGENCE (a.m. only) 6/15 BUILDING TEAMS (p.m. only) 5/10 GETTING ORGANIZED & EFFICIENT (a.m. only) 6/22 MOTIVATE YOUR EMPLOYEES (p.m. only) 5/3 USING OUTLOOK FOR ORGANIZATION (p.m. only) 6/22 WOMEN IN LEADERSHIP 5/25 VIRTUAL WORKPLACE CIVILITY (p.m. only) 5/28 CUSTOMER SERVICE (LIVEOnline, 9 a.m. to Noon) 6/1

VIRTUAL

DEVELOPING DIGITAL CONTENT (LIVEOnline, 8 to 11 a.m.) 5/4 ESSENTIAL SKILLS FOR SUPERVISORS - OPTION 1 (LIVEOnline, 9 a.m. to Noon) 5/13 INFLUENCE & PERSUASION (LIVEOnline, 9 to 11 a.m.) 5/14 EMOTIONAL & SOCIAL INTELLIGENCE (LIVEOnline, 1 to 3 p.m.) 5/17 GENERATIONAL MANAGEMENT (LIVEOnline, 10 a.m. to Noon) 5/25 ESSENTIAL SKILLS FOR SUPERVISORS - OPTION 2 (LIVEOnline, 9 a.m. to Noon) 5/27

MARKETING/COMMUNICATIONS WRITING TO WOW! (LIVEOnline, a.m. only) 5/11

SAFETY

ONE-DAY FOOD SAFETY CERTIFICATION (Cranberry Township) ONE-DAY FOOD SAFETY CERTIFICATION

HUMAN RESOURCES

5/3 5/17

DECISION-MAKING APPLICATIONS (LIVEOnline, 10 a.m. to Noon) 6/17 ESSENTIAL SKILLS FOR SUPERVISORS - OPTION 1 (LIVEOnline, 9 a.m. to Noon) 6/10 ESSENTIAL SKILLS FOR SUPERVISORS - OPTION 2 (LIVEOnline, 9 a.m. to Noon) 6/24

MARKETING/COMMUNICATIONS MARKETING PLANNING (LIVEOnline, a.m. only) 6/29 WORKPLACE COMMUNICATION 6/8

SAFETY

ONE-DAY FOOD SAFETY CERTIFICATION

6/21

HUMAN RESOURCES

HR ESSENTIAL CERTIFICATION SERIES — LEVEL I (In Person or LIVEOnline) EMPLOYMENT LAW (a.m. only) 6/8 UNEMPLOYMENT COMP & WORKERS’ COMP BASICS (1 to 5 p.m.) 6/8 HR ESSENTIAL CERTIFICATION SERIES — ADVANCED (In Person or LIVEOnline) PRE-EMPLOYMENT SCREENING (a.m. only) 6/24 JOB DESCRIPTIONS & REASONABLE ACCOMMODATIONS (1 to 5 p.m.) 6/24

HR ESSENTIAL CERTIFICATION SERIES — LEVEL I (In Person or LIVEOnline) HARASSMENT & DISCRIMINATION (a.m. only) 5/6 RETENTION & BENEFITS (1 to 5 p.m.) 5/6 HR ESSENTIAL CERTIFICATION SERIES — ADVANCED (In Person or LIVEOnline) HANDBOOK ESSENTIALS (a.m. only) 5/25 * A.M. classes run 8 a.m. to noon, and P.M. classes run UNDERSTANDING THE FAIR LABOR STANDARDS ACT 12:30 p.m. to 4:30 p.m., unless otherwise noted. (1 to 5 p.m.) 5/25

Cancellation/No-Show Policy: If notice is four business days or more, a full refund will be made. If notice is less than four business days, or if you do not show up for the class, no refund will be made. NOTE: You may substitute another individual from your organization at any time and at no cost.

PEOPLE BUZZ | AWARDS AND PROMOTIONS L’ARCHE ERIE HIRES NEW COMMUNITY LEADER AND EXECUTIVE DIRECTOR

L’Arche Erie, Inc. recently announced that Rochelle Von Hof, Ph.D., has stepped into the role of community leader and executive director.

She holds a doctorate in psychology from Walden University, and received both her bachelor’s and master’s degrees from Mercyhurst College. Von Hof served as the director of Clinical Services at the Barber National Institute and most recently as the Single Point of Access for children at the Chautauqua County Department of Mental Hygiene. L’Arche is represented around the world on five continents and in 38 countries, with 153 communities and more than 10,000 members with and without intellectual disabilities.

MACDONALD ILLIG ATTORNEYS SELECTED TO BEST LAWYERS IN AMERICA®, ONES TO WATCH LISTS

The law firm of MacDonald, Illig, Jones & Britton, LLP recently announce that attorneys Shaun B. Adrian, J. W. Alberstadt Jr., James M. Antoun, W. Patrick Delaney, John Draskovic, David E. Holland, Kimberly A. Oakes, Nicholas R. Pagliari, Lisa Smith Presta, Mark J. Shaw, Roger H. Taft, James B. Toohey and Russell S. Warner, partners at the Firm, have been selected by their peers for inclusion in The Best Lawyers in America® 2021. Adrian, a senior partner at MacDonald Illig in the Firm’s Estates and Trusts Group, is recognized for his work in the area of estates and trusts planning and administration. He concentrates his practice in the areas of estate planning, estate and trust administration, guardianship proceedings, elder law and longterm care planning. Alberstadt, co-chair of MacDonald Illig’s Banking and Real Estate Group, is recognized for his work in the area of real estate law. He concentrates his practice on residential and commercial real estate, economic development, and conventional and taxexempt financing. Antoun, chair of MacDonald Illig’s Health Care Group, is recognized for his work in the area of health-care law. He advises hospitals, clinics, physicians, dentists and other health-care providers on a wide variety of health law matters including physician and hospital agreements, physician employment contracts, physician compensation arrangements, group practice formation and governance, federal and state regulatory compliance, and peer

review, credentialing, disciplinary and fair hearing matters Delaney, chair of MacDonald Illig’s Commercial Litigation Practice Group, is recognized for his work in the areas of commercial litigation and construction litigation. He has spent his entire legal career litigating disputes in state and federal courts as well as arbitration tribunals. Draskovic, chair of MacDonald Illig’s Workers’ Compensation Practice Group, is recognized for his work in the area of Workers’ Compensation. Also a member of the Firm’s Litigation Practice Group and Labor and Employment Practice Group, he represents individuals and businesses in a variety of matters, including workers’ compensation and employment-related claims. Holland is co-chair of MacDonald Illig’s Real Estate Practice Group and is recognized for his work in the area of real estate law. He has a broad practice including residential and commercial closings and leases. Oakes, chair of MacDonald Illig’ s Family Law Department, is recognized for her work in that area of law including divorce, alimony and spousal support, child support, adoption, child custody and visitation, domestic violence, paternity, as well as prenuptial and postnuptial agreements. Pagliari, chair of MacDonald Illig’s Bankruptcy and Creditors’ Rights Practice Group, is recognized for his work in the areas of Bankruptcy and Creditor Debtor Rights/ Insolvency and Reorganization Law. Presta, chair of MacDonald Illig’s Insurance Litigation Group, is recognized for her work in the area of Medical Malpractice Law Defendants. She handles complex, multi-party

litigation, including malpractice cases, breach of contract matters, fiduciary disputes, and the defense of employment claims. Shaw, chair of MacDonald Illig’s Government Services Practice Group, is recognized for his work in that area of the law including environmental litigation, compliance and permitting matters. Taft, past chair of MacDonald Illig’s Labor and Employment Practice Group, is recognized for his work in the area of commercial litigation. A senior trial lawyer at MacDonald Illig, he concentrates his practice on commercial litigation and employment litigation and is a Fellow of the American College of Trial Lawyers. Toohey, a partner at MacDonald Illig,is recognized for his work in the area of real estate law. He represents and advises individuals, businesses and developers in a wide variety of real estate, oil and gas, and corporate matters. Warner, managing partner of MacDonald Illig, is the founder and former chair of the law firm’s Environmental Law Practice Group, and is recognized for his work in the area of environmental law. His practice includes representation of businesses, economic development organizations, real estate developers, financial institutions and municipal entities regarding environmental and business matters. Additionally, William S. Speros, a partner at the Firm, has been selected by his peers for inclusion in The Best Lawyers in America® Ones to Watch 2021. Speros is recognized for his legal work in commercial business transactions and litigation. He represents and advises businesses, nonprofit corporations, and individuals in the areas of contract formation, compliance, international trade and corporate matters.

mbabizmag.com • MARCH 2021

Building trust comes before

building finances.

Financial support for the things that matter most. Whether you’re running a household, growing a business, serving on a board or planning for retirement, our PNC-Certified Women’s Business Advocates are here to help. We’ll work closely with you to understand your unique needs. Then we’ll access resources and connections, and provide financial solutions to help you get where you want to go, in work and in life. Reach out to an advocate today at pnc.com/women ©2021 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC BB PDF 0221-021-1785905

ON THE HILL | LOBBYING

State of the Association Tally Our Wins, Not our Losses

Eileen Anderson is the director of Government Relations for SMC Business Councils, which merged with the Manufacturer & Business Association in 2019. Contact her at eileenanderson@mbausa.org or 412/805-5707. The Manufacturer & Business Association’s (MBA) mission is to build a pro-business climate in Pennsylvania. The COVID-19 pandemic pushed us down an undefined path in 2020, a year of never-ending challenges and turmoil. However, we maintained focus on where we could have the most impact for you, our members. Here are some examples. The MBA created opportunities to speak with lawmakers: • U.S. Congressman Glenn Thompson • Representative Bryan Cutler, PA House Majority Leader • Representative Donna Oberlander, PA House Majority Whip The MBA lobbied lawmakers on priority issus: • Testified for the PA House Insurance Committee, Association Health Plans (AHPs) – The bill drafted by MBA with other organizations would allow businesses in the small group market to join together in an association. This structure would provide them with the ability to purchase health insurance with the same benefits as those in the large group market, thereby reducing insurance costs. STATUS: AHP legislation is now in the PA House and Senate.

The MBA provided education about the issues and government: • Created a new Government Affairs website https://www.mbausa.org/ services-and-benefits/government-affairs/ • Hosted webinars and meetings: • Insurance Carriers Address Health-Care Costs • The Cares Act • Paycheck Protection Program Loan Forgiveness • Association Health Plans – Rep. Valerie Gaydos, Sen. Michele Brooks • Post-Election Briefing – former Congressman Phil English, political analyst Charlie Gerow • U.S. Commerce Secretary Wilbur Ross • Participated in a new podcast series, “Business Today With the MBA” on Money Radio WPSE • Wrote opinion pieces and was quoted in print and radio • Initiated a campaign for health-care literacy and published “Health-Care Costs an Employer and Employee Resource.” • Participated in impact events: • Pennsylvania Leadership Conference – Moderated panel, “Free-Market Approach to Affordable Health Care” • Moderated candidate debate – Senator Dan Laughlin and Julie Slomski • Voiced member concerns with PA Secretary, Department of Community & Economic Development, and stakeholders in a post-shutdown forum The MBA helped pass legislation: • House Bill 943 – Prohibition of Pharmacy Gag Clauses. Why it matters: It may reduce prescription drug costs by allowing pharmacists to tell customers about lower-priced drugs, including generic medications. Previously they were prohibited. Every dollar counts as more people move to high-deductible health plans.

• House Bill 732 – MBA supported HB 1100, part of a package of legislation to encourage energy production etc. It was vetoed, changed and amended into HB 732. Why it matters: It establishes a local resource manufacturing tax credit for firms interested in building petrochemical facilities in the state. • Senate Bill 841 – This was a vehicle for several COVID-related provisions including online notarization of documents. Why it matters: It also reauthorized the Pennsylvania Health Care Cost Containment Council (PHC4). It requires PHC4 to add health-care cost and insurance premiums regional trends and make information more user-friendly. PHC4 addresses the problem of escalating health costs and ensures the quality of health care. • Senate Bill 637 – Occupational Licensure Reforms – This overhauls Pennsylvania’s outdated occupational licensing laws that deny many qualified residents the right to work because of an old or irrelevant criminal record. Why it matters: Pennsylvania needs skilled workers. • Senate Bill 67 – MBA supported telemedicine legislation, which failed for the second straight session, but telepsychology passed. SB 67 expands the availability of psychological services through telemedicine. Why it matters: This allows psychologists from other states to practice through telecommunications, thereby easing the shortage of psychologists and giving patients greater access to help. • House Bill 68 – Why it matters: It eases eligibility and access to unemployment compensation for workers who have lost jobs due to COVID. It waives the one-week waiting period, the job search and extends the period of time employers have to apply for relief from charges by increasing the window to 21 days.

mbabizmag.com • MARCH 2021

You Are Navigating New Waters Paycheck Protection Program Loans Economic Injury Disaster Loans Employee Retention Credits CARES Act Funding Research & Experimentation Tax Credits

The COVID-19 pandemic has greatly altered tax laws and introduced complex stimulus programs that can be challenging to navigate. McGill, Power, Bell & Associates, LLP has always provided exceptional tax, accounting, assurance and consulting services to both individuals and businesses, and we are here to keep you on the right financial course. Our expertise has us at the forefront in dealing with all new regulations and plans. Let us steer you in the right direction!

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HR CONNECTION | WORKPLACE TRENDS CFOS OF MIDDLE MARKET FIRMS SEE RECOVERY IN 2021

Most CFOs of middle market companies believe the worst of the coronavirus crisis is over, with those in industries such as technology, life sciences and health care particularly optimistic about growth in 2021. As of September 2020, nearly three in four middle market companies had received pandemic relief assistance from the government, led by the retail, technology and manufacturing sectors. However, the 2021 BDO Middle Market CFO Outlook Survey found that 60 percent of respondents expect an economic recovery this year, 56 percent see a revenue increase, and 63 percent forecast growth in profitability.

Adapting to a New Generation of Trainees

In the year-ago survey, 81 percent forecast a revenue gain.

For several years now organizations across the globe have been shifting their approach on hiring, training and workplace cultures to adapt to the Millennial generation of employees. But there is a new generation that many of us have lumped into the Millennial category although many studies have revealed they are much different, Generation Z. The new grads now entering your workforce are among the first of about 67 million people, born between 1995 and 2010, who comprise Generation Z. Different from Millennials who came of age at the same time as the Internet, social media and smartphones, Gen Z was born into a world where connected technologies were no longer new but normal. With 10,000 Baby Boomers reaching retirement age every day, Gen Z is beginning to fill huge gaps in the workforce. As such, employers are already planning how to adapt training and development for this new generation of workers to keep pace in today’s work environments. Gen Z Learns By Doing Gen Z students are anything but passive learners. A recent report from Barnes & Noble College shows that Gen Z predominantly learns by doing and prefers active learning environments. They are more connected than previous generations and incredibly social, as well. Studies show that Gen Z puts a high value on face-to-face interaction and group learning, both on and offline. According to Pearson, 57 percent of Gen Zers prefers in-person learning with other training participants. Another study found that 60 percent of them are happy to share their knowledge with others online, whether it’s a forum like Microsoft Teams or within a classroom setting. Blended training models that combine online discussions and in-class collaboration play to Gen Z’s social nature and have proven to be effective models for engagement during professional development. Although Gen Z loves to learn, they will not engage with your training and development programs unless they are flexible, collaborative and give individuals the ability to practice and prove what they have learned. Rest assured that the Manufacturer & Business Association has incorporated all of these ingredients into its training programs to make them as effective as possible for all generations. To learn more, contact the Training Department at 814/833-3200 or 800/815-2660, or visit www.mbausa.org.

Tracy Daggett, PHR, is the manager of Professional Development Training Services at the Manufacturer & Business Association. Contact him at 814/833-3200, 800/815-2660 or tdaggett@mbausa.org.

“For some companies, growth may mean a return to pre-pandemic financial performance rather than reaching new records, but most believe the deepest hardship is over,” the report said. According to the survey, 59 percent of CFOs plan to increase IT spending in 2021 and 27 percent said investing in technology and infrastructure is their top priority.

ACCOUNTS PAYABLE DEPARTMENTS LAG IN AI AUTOMATION, SURVEY FINDS Despite the increasing need to process invoices remotely as more employees are urged to work from home, the majority of companies still lag behind in automation implementation with accounts payable departments still largely processing invoices manually, according to a survey of accounting and finance professionals released by Ephesoft, Inc. Key findings include: • Only 15 percent of respondents said that their organization is fully paperless, which means the majority of businesses (85 percent) are not. • Out of those who are not, just slightly over 50 percent are actively pursuing a paperless environment. • One-third (33 percemt) of companies are predominantly paper-heavy, still far from intelligent automation. With an average cost to process per invoice at about $15, a lack of automation is likely to keep company growth limited, leaving room for a significant increase in productivity, researchers stated. Modern automation has been proven to cut costs significantly, often by 80 percent or more, which can be reinvested in other areas.

mbabizmag.com • MARCH 2021

HR Q&A | GET ANSWERS IS ASKING OR REQUIRING AN EMPLOYEE TO SHOW PROOF OF RECEIPT OF A COVID-19 VACCINATION A DISABILITY RELATED INQUIRY? No. There are many reasons that may explain why an employee has not been vaccinated, which may or may not be disability-related. Simply requesting proof of receipt of a COVID-19 vaccination is not likely to elicit information about a disability and, therefore, is not a disability-related inquiry. However, subsequent employer questions, such as asking why an individual did not receive a vaccination, may elicit information about a disability and would be subject to the pertinent Americans with Disabilities Act (ADA) standard that they be “job-related and consistent with business necessity.”

Expansion of Financial Programs Among Top 3 Employee Wellness Trends in 2021

If an employer requires employees to provide proof that they have received a COVID-19 vaccination from a pharmacy or their own healthcare provider, the employer may want to warn the employees not to provide any medical information as part of the proof in order to avoid implicating the ADA. IF AN EMPLOYER REQUIRES VACCINATIONS WHEN THEY ARE AVAILABLE, HOW SHOULD IT RESPOND TO AN EMPLOYEE WHO INDICATES THAT HE OR SHE IS UNABLE TO RECEIVE A COVID-19 VACCINATION BECAUSE OF A DISABILITY? The ADA allows an employer to have a qualification standard that includes “a requirement that an individual shall not pose a direct threat to the health or safety of individuals in the workplace.” However, if a safety-based qualification standard, such as a vaccination requirement, screens out or tends to screen out an individual with a disability, the employer must show that an unvaccinated employee would pose a direct threat due to a “significant risk of substantial harm to the health or safety of the individual or others that cannot be eliminated or reduced by reasonable accommodation.”

Given the pandemic’s effects on employees’ health, it’s no surprise that employers are expected to expand their wellness offerings in 2021. Here, we’ll take a look at the three most popular trends to watch: 1. Greater Focus on Holistic Well-Being Similar to last year, employers will likely continue to focus on offering wellness benefits that address overall well-being rather than just physical well-being. Plans include access to mental health professionals and assistance dealing with stress and depression. Companies using this method are focusing more on metrics like employee satisfaction and retention than one-size-fits-all health plans. Employees are likely to expect a robust offering of wellness resources moving forward, which means it’s important for employers to consider evaluating their current offerings to stay on trend. 2. Expanded Mental Health Resources The COVID-19 pandemic has created an underlying pandemic that’s affecting workers, regardless of whether employees are working onsite or remotely. Employers have taken various approaches to addressing the mental health concerns and stress employees are experiencing. One of the most prominent trends for 2021 is that employers are looking to expand access to mental health resources for their employees, including employee assistance programs (EAPs).

Employers should conduct an individualized assessment of the following four factors in determining whether a direct threat exists: •

The duration of the risk;

•

The nature and severity of the potential harm;

•

The likelihood that the potential harm will occur; and

•

The imminence of the potential harm.

3. Expanded Financial Wellness Resources Prior to the COVID-19 pandemic, employers were focused on expanding financial wellness resources. However, the pandemic has put significant strain on employees across the country. According to MetLife’s 18th Annual U.S. Employee Benefit Trends Study 2020, 81 percent of employees report feeling major financial stress since the onset of the COVID-19 pandemic.

To combat this, many employers are offering financial wellness programs to help reduce these stressors. These programs vary in complexity but can include virtual personal financial planning meetings, tuition reimbursement, seminars and payday loan assistance. The idea is to offer enough services for anyone in your workforce to take advantage of, no matter their financial situation. For more information on how the MBA can assist your organization with its benefits offering, contact the HR team at 814/833-3200, 800/815-2660 or visit www.mbausa.org.

Stacey Bruce, SPHR, SHRM-SCP, is the director of Human Resources at the Manufacturer & Business Association. Contact her at 814/833-3200, 800/815-2660 or sbruce@mbausa.org.

MARCH 2021 • mbabizmag.com

EXECUTIVE PROFILE / Banking

Northwest’s Erie Market Executive Shares Bank Goals for 2021 Matt Zonno, a 30-year financial services veteran, was recently named as Northwest Bank’s Erie Market Executive. Matt’s lending expertise across the manufacturing, service, distribution and wholesale industries—paired with his deep roots living and volunteering in the community—make him a natural ambassador for Northwest in Erie. We had an opportunity to sit down with Matt to learn more about him and his role. How did you get into the banking industry? I was introduced to banking in Pittsburgh while working in an internal audit department for a large financial institution. In the role, I gained valuable insight into all the opportunities the industry could provide. From my initial experience, I relocated to Los Angeles to start my commercial banking career. There, I spent the next 13 years developing a portfolio of commercial and middlemarket companies. Although I had great experiences working with entrepreneurs throughout Southern California, I missed my family in Erie and all this region offers. I returned home and spent the next 20 years as a relationship manager and leading a team in Northwestern Pennsylvania.

What is the most rewarding aspect of your job? Hands down, it’s working with entrepreneurs throughout our region and connecting them with our outstanding Northwest team. Nothing gives me more pleasure than being able to help a family-run company grow and achieve success in our community.

What makes you proud to represent Northwest? Our entire Northwest team is committed to our clients and work hard every day to help them achieve their goals. It’s an honor to be part of this environment. Jim Martin, our Erie Region president for a long time, was a driving force in developing Northwest as an important player in the community. I’m looking forward to building on the legacy Jim established.

What makes Erie special? What’s taken place in Erie over the last 25 years is remarkable. The growth happening downtown, as well as across the county, make me very proud to be here. Through the commitment of many, we’ve made significant improvements that have planted seeds for future opportunities. This is an exceptional time to be in Erie—and the future is bright.

Looking to the future, what do you hope to achieve in your new role? My goal is to raise awareness across our business community about Northwest’s 360⁰ offering, which surrounds business owners with the experts and solutions they need to succeed, including commercial lending, investments, trust, insurance, employee benefits and treasury management. We’ve got a great team across the board—they’re knowledgeable and can help businesses with whatever they need. Helping the community and local businesses grow is important to us, and I want to make certain that the Northwest brand is synonymous with that growth.

How has COVID-19 changed the way Northwest interacts with customers? As an industry that largely functions face-to-face with customers, it was necessary that we developed a safe and efficient way to conduct business. I’m proud to say that we successfully changed our operating model with limited health risk to our employees and clients. Through this, we learned that we can be efficient and accomplish our jobs while working remotely.

Across the industry, people of all generations have adopted alternative technology for banking. Whether they’re using mobile banking or ATMs, COVID-19 has accelerated our customers’ use of digital channels. At Northwest, we’re proud to be able to serve our customers when, where and how they want—in-person, from the drive through or using our digital platforms.

What’s on the horizon for Northwest? I’m excited about the enhancements we’re making in digital banking. Through our comprehensive suite of digital tools, we’ll be able serve our customers even better, providing them with fast and easy ways to connect with us. At the same time, we’re developing bundled treasury management solutions for specialized industries— including our growing health care segment—that will provide not only tailored products and services, but relationships with a network of trusted advisors who have expertise in these areas. For more information, visit www.northwest.com. Contact Matt Zonno directly by calling (814) 461-6965 or emailing him at matthew.zonno@northwest.com.

Northwest Bank is Member FDIC.

Concerned about your financial plans? Need a second opinion? Whether you’re just starting, building your financial assets, or a long-time investor, Erie Advisors, located at Erie Federal Credit Union, will listen to your goals, offer objective advice, establish a plan for you and closely monitor your investments. To learn more, call or contact Erie Advisors online at

www.eriefcu.org to schedule a complimentary consultation.

Chuck Molloy

Dave Garres

Financial Advisor

(814) 897-2503

•

3503 Peach Street, Erie, PA 16508

*Representatives are registered, securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/ SIPC, a registered broker/dealer and investment advisor, which is not an affiliate of the credit union. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/ FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CBSI is a registered broker/dealer in all fifty states of the United States of America. The representative may also be a financial institution employee that accepts deposits on behalf of the financial institution. FR-3447164.1-0221-0323

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MARCH 2021 • mbabizmag.com

EVENTS & EXTRAS | NETWORKING & MORE

The Manufacturer & Business Association is proud to recognize our members that are celebrating milestone anniversaries. To learn more about the benefits of MBA membership, as well as upcoming programs and services, visit www.mbausa.org.

an anniversar y sylvania, was recently presented plastics Foam Fabricators in Erie, Penn ct lines include injection-molded produ Its ess. busin in years plaque for 50 services. as well as value -added items and s foam eered engin ed mold and

Congratulations to Edinboro Beverage, which celebrated its 70th year in 2020. The Edinboro, Pennsylvania company is a local, family owned beer distributor with a wide array of domestic, craft and import beers.

year in 2020. The Corry, Entech Plastics marked its 25th in molding complicated Pennsylvania company specializes s. parts in engineering-grade resin

Hospice of Metropolitan Erie mark ed its 40th year in operation in 2020. It is also one of Pennsylvania’s first hospice organizations, found ed by a concerned and capable group of volunteers, and incorporated in 1980.

Guy Chemical was recently recognized for its 25th year in business in 2020. Founded in 1995 in Somerset, Pennsylvania, the company specializes in developing and formulating silicone sealants, silicone greases and two part epoxy adhesives.

sylvania. Since G.W. Becker in Hermitage, Penn Celebrating 40 years in 2020 is for overhead ervice, single source provider full-s a been has any comp 1980, the ng worldwide. traini and ce servi s, hoist s, crane

mbabizmag.com • MARCH 2021

PRSRT STD US POSTAGE PAID ERIE, PA PERMIT #199

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