CLEAR 01 2015 in English

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LindstrĂśm stakeholder magazine

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In a ďŹ sh processing plant, workwear is required to be protective and clean

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Moto-Pfohe is a pioneer in the rented workwear business in Bulgaria

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1 2015

Clean workwear is not necessarily hygienic


Lindström stakeholder magazine

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1 2015

"In my work, it is important to be able to move around in a way that does not cause danger to myself or my colleagues," says Ivan Glavinic, a maintenance technician for the Croatian fish processing business Sardina. The Harju youth centre in Helsinki has Lindström design mats, which were designed by the youngsters themselves.

IN BRIEF Lindström is a family business providing textile services for corporate customers.

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Lindström operates in countries in Europe and Asia. We have about 3,000 employees at more than 80 sites. Lindström provides workwear services in all of its operating countries, mat services in 15 European countries, personal protective equipment services in Finland and Hungary, industrial towel services in Finland and Estonia, and restaurant textile and hygiene services in Finland.

Lindström workwear is worn by more than

1,000,000

users.

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Textile services make an everyday difference to a Bulgarian car showroom.


1 2015

EDITORIAL

Our aim is to be the best service company For Lindström, 2015 has been a year of growth and internationalisation in many ways. We established a subsidiary in South Korea, which is now the 24th country with a Lindström presence. We have also opened new service centres in India and China, started a mat service in Serbia and Croatia, and initiated an industrial towel service in Latvia and Lithuania.

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Clear is Lindström's stakeholder magazine. It is published in Finnish, Russian and English. Publisher: Lindström Oy, Hermannin rantatie 8 FI-00580 Helsinki, Finland www.lindstromgroup.com Chief editor: Tarja Hämäläinen Editorial board: Tarja Hämäläinen, Leena Kähkönen, Mari Saarinen Layout: Zeeland Family Printed by: SP-Paino Oy Print run: 3,000 ISSN 2342-3218 (printed) ISSN 2342-3226 (online) Clear is issued once a year.

n Finland, we have invested in a new laundry for hotel textiles in Sodankylä and a laundry for restaurant textiles in Vantaa. We have also started up a workwear service in Seinäjoki. Lindström's working methods and values have always included continuous operational development and innovation. In June, we completed Lindström's new vision and strategy, which sets out our path to 2020. All of the personnel were involved in working on it. As a whole, the process was incredible: we received perspectives and ideas for our new strategy from hundreds of employees in 23 countries. During the process, we worked together to paint a picture of how our operating environment will change, which opportunities it will offer us and what we could do to improve our operations. I am highly satisfied that we now have a clear, common picture of where we are going from 2016 to 2020. The satisfaction of Lindström's customers has remained high from year to year. For this we should thank our customers, who have helped us to develop our operations. Our new strategy will place the customer at the centre of all of our operations in an even stronger manner than before. Our aim is to be the best service company and to provide excellent customer experiences. A further aim is to work even more closely with our customers to generate new ideas and test innovative solutions that could give rise to mutual business benefits. I hope you enjoy the read!

Juha Laurio President & CEO, Lindström Group


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or two years now, LindstrĂśm’s service centre in Zagreb has dispatched a lorryload of serviced workwear every week to make the 400 km journey to the island of BraÄ?, a place of picturepostcard beauty. BraÄ? is known for its white limestone, which was used to build the White House in Washington, DC. The landscape of the island is dominated by the Vidova Gora mountain, which stands almost 800 m tall, as well as the turquoise waters of the Adriatic Sea and the world’s most photographed beaches. The main source of livelihood is fishing and fish processing, and Sardina, a fish processing plant, has employed a large proportion of the island’s population for the last 108 years.

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RESPONSIBILITY IS DECISIVE

As a large employer, Sardina bears significant responsibility for sustainable development in the area. This became particularly apparent in 2013 when the company opened a new production plant in Postira with a floor area of more than 15,000 square metres. The plant uses modern fish processing technology and its operations have ISO 9001:2000, HACCP and Kosher certifications. “We have a diverse product range: we make tinned fish, fish paste, marinated and salted fish, fresh fish and shellfish, fish meal and fish oil. We perform continuous quality inspections in accordance with the requirements of the HACCP and ISO systems. When we opened the new factory, we were looking for partners who fulfilled the strict quality requirements of our sector,â€? says Jadranko Nezak, Sardina’s production director. Jadranko has more than 20 years’ experience in the sector. “We selected LindstrĂśm as our workwear supplier because we considered it to offer the best quality on the market. We have been positively surprised by LindstrĂśm's innovative

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and functional service, as well as our common objective to use energy responsibly. For example, we have selected freezer units that use carbon dioxide, although freon units, which are widely used, consume less energy. Freons destroy the ozone layer, so carbon dioxide was a choice supported by our values," Jadranko says. CLEAN AND PRACTICAL

The island's relaxed atmosphere is also apparent at the fish processing plant. The employees are hard at work gutting fresh sardines, and there is a clear need for protective aprons. “The splashes that occur when fish is processed make stubborn stains on clothing. In these conditions, workwear is required to be protective and clean. The workwear has pockets that can be sealed using internal press studs, which are very handy and essential in this sector. We were all very excited to receive appropriate, correctly sized workwear placed directly in our own lockers,â€? says Jelena Vlahovic, the quality manager. “When I put on LindstrĂśm's workwear, I immediately understood why Finns are praised for practical design,â€? says Ivan Glavinic, who was positively surprised in his work. “In my job, it is important to be able to move around unhindered by the workwear. If I have to adjust my clothing in a tight space, I might damage equipment or injure myself or a colleague.â€? On Monday mornings, Sardina's employees are greeted by a cupboard full of blue-and-white workwear for the week ahead. LindstrĂśm's delivery lorry turns around in the courtyard and heads for the ferry to Split, the largest city on the Adriatic coast with the Diocletian’s palace – built from BraÄ? stone – glittering on the shore. From Split, the lorry continues its journey inland loaded with Sardina’s used workwear, which will be taken for washing and repairs before it is used for the next working week.


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DEVELOPMENT SDWS Tarja Hämäläinen | photo Lindström

AN EFFICIENT SUPPLY CHAIN PROVIDES BENEFITS FOR CUSTOMERS Clothing one million people every day is an enormous job, which is undertaken by almost 3000 Lindström employees.

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nlike the fashion industry, procurement of workwear is not driven by rapid trend cycles. However, the workwear must be available as agreed – otherwise, work cannot be done. In this sector, quality, reliability and dependable deliveries are decisive.

INDIVIDUAL WORKWEAR GAINING IN POPULARITY

The need for individualisation is clearly increasing and this is also apparent at Lindström. The colours, details and materials of workwear are carefully selected to create a consistent company image. The varying needs of companies give rise to different challenges for suppliers of workwear. Sometimes, only a few pieces of individually designed workwear are ordered in each size, while the order volumes for more popular models are in the thousands. Procurement must be planned to ensure that users always have clothing at the start of the working day, whichever category the workwear belongs to.

CENTRED AROUND THE CUSTOMER'S NEEDS

When supply models are built, it is essential to balance customer needs with cost efficiency. Lindström aims to manufacture clothing only when customers need it. This enables Lindström to react quickly to changing customer needs, use textile raw materials sensibly and avoid tying up capital in inventory. “Our solution is to minimise the lead time of the workwear manufacturing and delivery process and to eliminate all of the unnecessary phases in the process,” says Jarmo Vahtervuo, who is responsible for developing supply channels at Lindström. Value added time is what the customer is willing to pay for and unnecessary phases are those in which the process stops during warehousing, transportation or waiting for supplies. “The aim is to deliver workwear to customers directly from the manufacturing facility, with no intermediate warehousing. This minimises the lead time and ensures that the warehouse does not get filled up with items that are not needed. This is good for the customer and for Lindström,” Vahtervuo says.

FOR VOLUME PRODUCTS, THE LOGISTICS IS LIKE A GIANT JIGSAW +HMCRSQŅL R KNFHRSHBR kNVR FT@Q@MSDD SG@S E@AQHB HR CHRO@SBGDC EQNL SGD E@AQHB L@MTE@BSTQDQ HM @BBNQC@MBD VHSG SGD @FQDDC SHLDS@AKD @MC HM SGD ENQL NE QD@CX SN TRD BKNSGHMF (S HR SGDM CDKHUDQDC SN SGD BTRSNLDQ R VNQJVD@Q BTOAN@QCR +@QFD A@SBGDR NE OQNCTBSR @QD L@MTE@BSTQDC AX RDKDBSDC F@QLDMS L@MTE@BSTQDQR HM RH@ +@QFD UNKTLDR OQNUHCD L@MX ADMDjSR VGDM SGD OQNCTBSR NE RDUDQ@K Q@V L@SDQH@K OQNCTBDQR @MC L@MTE@BSTQDQR @QD G@MCKDC HM @BBNQC@MBD VHSG SGD R@LD OQNBDRR +@QFD UNKTLDR NE FNNCR @QD transported in containers, ensuring that delivery reliability and security @QD BNMRHCDQ@AKX ADSSDQ SG@M ENQ RGHOLDMSR NE HMCHUHCT@K HSDLR f%@AQHBR @QD L@MTE@BSTQDC AX NTQ BNMSQ@BSDC RTOOKHDQR @MC VD SQ@MRONQS SGDL SN U@QHNTR F@QLDMS E@BSNQHDR %HMHRGDC BKNSGDR @QD O@BJDC @S SGD E@BSNQHDR DHSGDQ CHQDBSKX HMSN K@QFD BNMS@HMDQR NQ ENQ CDKHUDQX SN SGD G@QANTQ VGDQD SGDX @QD O@BJDC HMSN BNMS@HMDQR alongside products made by other subcontractors. We deliver the containers to regional hubs, which distribute the goods to our customers,” says Ismo Nastamo SGD CHQDBSNQ QDRONMRHAKD ENQ

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+HMCRSQŅL R HMENQL@SHNM SDBGMNKNFX @MC FKNA@K KNFHRSHBR NODQ@SHNMR +HMCRSQŅLeR KNFHRSHBR BG@HM RDQUDR SDMR NE SGNTR@MCR NE Lindström customers in 24 countries and in more than 80 KNB@SHNMR .TSRHCD NE $TQNOD +HMCRSQŅL NODQ@SDR HM "GHM@ 2NTSG *NQD@ (MCH@ @MC *@Y@JGRS@M @R VDKK @R RNLD QDFHNMR HM SGD RH@M O@QS NE 1TRRH@ (M (MCH@ BTRSNLDQR @QD RDQUDC HM SDM KNB@SHNMR 2TBBDRR NM K@QFD L@QJDSR CDL@MCR O@QSMDQRGHOR VHSG DWODQSR @MC BNMRTKS@MSR VGN JMNV SGD KNB@K BNMCHSHNMR @MC VGN B@M DWOK@HM SGD HMR @MC NTSR NE SGD NODQ@SHMF LDSGNCR @MC KDFHRK@SHNM HM CHEEDQDMS countries. Lindström comes up against varying conditions in its everyday work, including bumpy roads, dust and monsoon rains. f(M L@MX OK@BDR RBGDCTKHMF HR @ CDL@MCHMF INA When goods are packed, it is also important to remember that the QN@C PT@KHSX @MC VD@SGDQ BNMCHSHNMR B@M AD U@RSKX CHEEDQDMS EQNL region to region,” says Nastamo. SDWS Jukka Nortio


Success in large markets requires expert partners who understand the local conditions.

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NEW PRODUCTS AND SERVICES

Are your winter clothes in order? LindstrÜm’s new high visibility clothing range, HighVisPro, offers even more practical clothing for when winter sets in. The range was designed in collaboration with our customers. High visibility clothing is used in jobs where employees need to VWDQG RXW ZKHWKHU WKH\ EH LQ DPRQJVW WUDIĺF LQ dimly lit places or working outside. Fluorescent orange or yellow guarantees a good contrast with GD\OLJKW DQG UHĝHFWLYH PDWHULDO KHOSV WKH XVHU WR EH visible in the dark. LindstrÜm's high visibility clothes cover the requirements of EN ISO 20471 (High visibility FORWKLQJ 7KH ZLQWHU FORWKHV DOVR IXOĺO WKH requirements of the EN 342 (Clothing and garments for protection against cold) standard. The HighVisPro range is available in Europe and Russia.

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Fluorescent yellow guarantees good contrast in daylight.


Mats from recycled material (YHU\ \HDU RQH ĺIWK RI WKH ZRUOG V ZDVWH LV DFFRXQWHG IRU E\ WH[WLOHV ,Q WKH 8QLWHG 6WDWHV DQG (XURSH DORQH DSSUR[LPDWHO\ RQH PLOOLRQ WRQV RI Q\ORQ ZDVWH LV SURGXFHG :KDW LI VRPHERG\ FROOHFWHG GLVFDUGHG ĺVKLQJ QHWV UXJ ĻXII DQG ROG WH[WLOHV IURP DOO RYHU WKH ZRUOG DQG PDGH WKHP LQWR QHZ ĺEUHV DQG QHZ WH[WLOH UDZ PDWHULDO" :H KDYH IRXQG D FRPSDQ\ WKDW WDNHV RQ WKLV UHVSRQVLELOLW\ DQG ZH KDYH LQWURGXFHG PDWV PDGH IURP (&21</® ĺEUHV LQWR RXU SURGXFW UDQJH 7KH WKUHDGV IRU HFRQ\ORQ PDWV DUH PDQXIDFWXUHG HQWLUHO\ IURP UHF\FOHG PDWHULDO * Source: Environmental Protection Agency / European Commission Research Project Recycling Textile ** Source: PCI Fibres Red Book May 2012

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Outsourcing brings EHQHŷWV text Ina Giorgieva | photos Ina Giorgieva

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Renting workwear is still an unfamiliar concept in many countries. In Bulgaria, it is ϐ Ǥ


hen Bulgaria joined the LindstrĂśm family in 2008, the doors to workwear rental were also opened. Bulgaria is a member of the European Union so, in accordance with EU regulations, its legislation requires employers to offer appropriate, safe clothing to their employees and to ensure that the clothing remains in good condition. Until now, several small companies have used their employees to take care of their workwear, while the largest have used their own laundries or contracted laundries. However, practices are gradually changing. “We have launched a new alternative that takes more responsibility for the lifecycle of workwear,â€? says Ventzislav Boyadjiev, the managing director of LindstrĂśm Bulgaria.

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TEXTILE SERVICE MAKES EVERYDAY LIFE EASIER

The journey taken by LindstrĂśm's workwear, from raw material procurement to the final disposal of used textiles, is a carefully considered process that aims to ensure that customers always have access to the required amount of workwear that is fully intact and tidy in appearance. “Satisfied customers are the best indicator of our quality,â€? says Boyadjiev. “In practice, our customers do not need to think about the work involved in procuring, servicing and replacing workwear. We make sure that everybody has the agreed amount and type of workwear waiting for them when they start their working day and that used workwear is collected from the customer's premises for servicing.â€? If there are a lot of employees, the service includes a workwear cupboard, with a locker for every employee. There is an extensive range of designs and colours available and, if necessary, minor adjust-

Dimitar Nikolov believes that the culture of outsourcing will also become widespread in Bulgaria

Standardised, tidy workwear looks good. ments can be made to ensure that the clothing is more comfortable. “The clothing rental service is also suitable for companies with a lot of seasonal variation. When the season begins, the customer informs us of the number of new employees and their sizes, and we add the clothing to the agreement. We then remove the clothing after the agreed period. The service is flexible and suitable for several sectors,� says Boyadjiev. OUTSOURCING IS NEW

One of the customers of the workwear service is Moto-Pfohe. Moto-Pfohe got to know LindstrĂśm when it was considering taking on a new workwear supplier. “We were not satisfied with our previous supplier and, as the personnel washed and repaired the clothes themselves, the

result was a range of different qualities,â€? says Dimitar Nikolov, the manager of Moto-Pfohe's site in Lyulin, Sofia. Moto-Pfohe works on the principle of making decisions when the personnel have had their say. The feedback received for LindstrĂśm's workwear was exceptionally positive. “In the first few weeks, people were amazed: somebody else is washing and fixing the clothes for us and they really are always ready and waiting when we come to work,â€? Nikolov says. The range was taken into use a year ago and includes overalls, T-shirts and jackets. “Standardised, tidy workwear looks good. Mechanics easily tear their clothing and they used to fix the clothes themselves. Now everything is tidily repaired and oil stains are also removed from clothes. The service is faultless,â€? Nikolov says. Moto-Pfohe began using LindstrĂśm's workwear service at its Lyulin site, which employs approximately 140 people. It is currently expanding its use of the service to other locations in Bulgaria. “It is normal for Western companies to outsource various functions and I believe that it will also become widespread in Bulgaria,â€? says Nikolov.

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CLEAN DOESN’T ALWAYS EQUAL HYGIENIC In several sectors, such as the food and pharmaceutical industries, workwear protects products from risks caused by employees. In these sectors, good hygiene is an absolute requirement.

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Lindström’s workwear service • EN ISO 9001 Quality management system • EN ISO 14001 Environmental management system • EN 14065 Management of microbiological cleanliness • Regular RABC testing and monitoring

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cupboard is only for deliveries of workwear. It is not for storing outdoor shoes or handbags, which bring in dirt and pathogens from outside. People spend time together in the workplace and use shared spaces, enabling pathogens to spread easily if not everybody practices good hygiene. A hygiene partnership comprises training and communications related to these matters in the workplace. When employees have more information, they begin to take their hygiene habits home with them.

How to maintain good hygiene in the workplace • Wash your hands with soap after you use the toilet, blow your nose or sneeze. • Dry your hands using clean hand towels or paper towels. • Change your workwear as agreed. • Do not touch your workwear if your hands are dirty. • Be careful not to make your clothes dirty during breaks.

text Tarja Hämäläinen | photos Lindström

lean is often also considered hygienic but this is a misconception. Cleaning is the removal of visible dirt, while hygienic cleaning also eliminates invisible dirt, bacteria and other pathogens. Clean workwear is therefore not necessarily hygienic. A sufficiently high washing temperature and appropriate washing chemicals can disinfect a garment but dangers still lurk along the path from the washing machine to the production facilities. Clothes that are washed at home and worn on the journey to work do not fulfil the hygiene requirements for the healthcare, food or pharmaceutical sectors. The behaviour of employees can be the key to maintaining good hygiene. Ensuring good hand hygiene, replacing clothes with clean ones in accordance with an agreed timetable and keeping dirty clothes separate from clean ones is the responsibility of every employee. Lindström’s workwear cupboard helps clothes to be handled hygienically: clean clothes are delivered to employees’ own lockers and used clothes are thrown into a separate bin. The workwear


text Tarja H채m채l채inen | illustrations European Textile Service Association

The carbon footprint of textiles can be reduced Combating climate change is the real challenge of our times. The carbon footprint of company textiles can be reduced in many ways. Significant factors that contribute to the carbon footprint of company textiles are the textile material, the amount of dirt, the need for finishings and the frequency with which textiles are replaced. If workwear or bedding is replaced with new products more often, the carbon footprint increases considerably. For this reason, continuously optimising textile purchasing, lengthening the service life of textiles and reusing textiles are effective ways to reduce companies' climate impact due to textiles.

he carbon footprint of companies' textiles can be reduced by only purchasing textiles for a definite need, prolonging their useful life through good service and identifying ways in which textiles can be reused when their original useful life has come to an end. The European Textile Service Association (ETSA) studied the emissions produced during the procurement and servicing of workwear and hotel textiles. The carbon footprint of hotel textiles, which are washed more frequently, is larger due to the high use of cotton and the number of wash cycles. Cotton absorbs water, which means that it requires more water when it is washed and it dries more slowly. Sheets are also put through the mangle, which means that they undergo more treatment at the laundry than workwear. However, hotel textiles are cleaner than workwear so the washing process requires fewer cleaning chemicals. Hotel textiles can also withstand more wash cycles on average than workwear, so the textile's lifecycle is longer.

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Carbon footprint of workwear 46 kg CO2 emissions annually

Carbon footprint of hotel bedding 90 kg CO2 emissions annually

Electricity consumption 12 kg CO2

Consumption of detergents 7 kg CO2

s

Repair ing texti /repla les cin g

Heating water 42 kg CO2

Dryin g te xtil e

ntrol y co alit Qu

90 kg CO2 annually

s extile ng t sh i Wa

Water consumption and wastewater treatment 1 kg CO2

Sortin g te xtil e

tex tile s

Consumption of detergents 4 kg CO2

Sor t i n g

Heating water 16 kg CO2

Electricity consumption 5 kg CO2

Transportation 8 kg CO2

cl

46 kg CO2 annually

s extile ng t sh i Wa

s

Water consumption and wastewater treatment 15 kg CO2

Purchasing of bedding 20 kg CO2

used ting llec othes

Transportation 5 kg CO2

l clot hes ean

Co

Purchasing of workwear 15 kg CO2

Delive ring c

g asin ing rch Pu w bedd ne

u se d ting llec lothes c

Dryin gt

ext iles

Repair ing texti /repla les cin g

* Data was collected from European textile renting companies. * The study was commissioned by the European Textile Service Association and carried out by EcoForum. The full report on the study is available in English at www.textile-services.eu

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l ontro ity c

The calculation covers the workwear used by one person (trousers, jacket and T-shirt) and weekly servicing of the workwear for one year, as well as the textiles required for one hotel room (sheets and towels) and servicing of these textiles 200 times per year.

Delive rin cloth g clea es n

g new asin wear h c r Pu work

al Qu

How was it calculated?

For comparison purposes

165 kg CO2

210 kg CO2

6 minutes per day for one year

3 washing and drying cycles per week for one year

127 kg CO2 Flight from London to Munich

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NEWS

Lindström is expanding to Kazakhstan and South Korea

New service centre in Pune, India

Our vision is to operate in 25 countries in 2016. As this deadline draws near, so does the objective: in 2015, we opened a workwear service in Kazakhstan and established a subsidiary in South Korea. We now operate in 24 countries. In Kazakhstan, we set up in the country's largest city, Almaty. The Almaty service centre received its ĺUVW EDWFKHV RI ZRUNZHDU IRU VHUYLFLQJ LQ -XQH “Companies have been very interested in our services. We have got off to a good start. Outsourcing workwear servicing is a new thing in Kazakhstan and companies have welcomed the workwear servicing and procurement service,” says Muzafar Aitbayev, the managing director of Lindström Kazakhstan. Workwear rental is due to begin in South Korea in 2015.

The tenth workwear servicing centre in India was established in the city of Pune. Pune is one of India's most important industrial centres. It is home to major companies in the car, pharmaceutical and food industries. India is currently one of our fastest growing markets. The annual growth rate is approximately 45 per cent. KAZAKHSTAN

SOUTH KOREA

INDIA

LINDSTRÖM MATS HAVE CONQUERED SERBIA AND CROATIA Customers all over Europe have found Lindström's mat service to be an excellent aid in maintaining the tidiness and safety of their premises. The mats contribute to the look of the space. They can also help to direct people who are circulating in the space or to tell people about the company's product range. Lindström’s mat service is

used in 15 European countries: Finland, Russia, Estonia, Hungary, Latvia, the Czech Republic, Slovakia, Slovenia, Lithuania, Poland, Romania, Ukraine, Bulgaria and now also Serbia and Croatia. Colourful design mats are available in almost all of these.

Lindström’s mat service is already in use in 14 countries.

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Youngsters’ own rugs he interiors of several youth centres are designed on the youngsters’ own terms – in several cases, they are involved in creating ideas and realising them. Young people enjoy being in spaces that look how they want them to look and that are designed to suit their hobbies. Lindström's design mat is the perfect fit for youth centres as the young people can design the patterns of the mats themselves. The Harju youth centre in Helsinki organised a mat design competition and the winners were made into Lindström design mats. They are now in everyday use in the youth centre.

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The colourful blue, yellow and orange mat was designed by Isla Cruz, Seela Halaste and Lotta Närvänen, who were all aged 10 or 11. The girls were full of excitement when their design, which was inspired by the lids of paint pots, was chosen to be turned into a real mat. The pink-toned Haaste mat was designed by Melina Molin, for whom the mat will make a great reference for her forthcoming studies and work. The youngsters were happy to see that they were taken into account and that their skills were taken seriously.

text Tarja Hämäläinen | photos Lindström

Lindström’s design mat really can be art, as in the Harju youth centre in Helsinki.

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Starting with the workwear service Which phases are involved in starting to use the workwear service?

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Do all employees try on their own clothes?

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Can employees choose their own clothes?

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