October—December 2021 by NMEDA

October—December 2021 | Volume 28 Issue 4

Life Moving Forward Member Notice: 2022 Board Nominations Auto Mobility Price Survey Update Automobility & the Inventory Shortage ...and so much more!

THE NMEDA MAGAZINE

WHICH IS RIGHT FOR YOU? See pg. 44

NMEDA.org

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Discover more about how DOCUTRACK can help your dealership:

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NMEDA CIRCUIT BREAKER

OCT—DEC 2021

THE NMEDA MAGAZINE

President Christian Quandt

CEO Danny Langfield

Layout, Editor & Creative Director Katie McDonald

Contributing Writers Harry Baergen Jud DeMott Chuck Hardy Amy Lane Danny Langfield Paul Musso David Parton Mark Roberts Mike Savicki Amy Schoppman Diana Speer

The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association. 3327 W. Bearss Avenue Tampa, FL 33618 For business office, advertising, and subscriptions:

VOLUME 28, ISSUE 4

CONTENTS

FEATURES

COLUMNS

22 Auto Mobility & the Inventory Shortage - Diana Speer

Canada President’s Message - By David Parton

CEO’s Message - By Danny Langfield

30 Moving the Needle: 2020 AMPS Update - By Amy Schoppman

25 Officer’s Message - By Jud DeMott

34 NMEDA Annual Conference

26 Industry Advisor - By Harry Baergen

40 Member Notice: 2022 Board Nominations

52 QAP Straight Talk - By Chuck Hardy

42 Need to Improve Sales? Run an MRI on Your Business - By Mark Roberts 44 On the Cover QAPx vs. DocuTrack: Which is Right for You? - Paul Musso 56 Education & Training Report - By Amy Lane 58 Mobility MY Way - By Mike Savicki

Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org

ALSO

Board of Directors

Staff Directory

10 Dealer Member Directory 51

Around the Industry

QAP Dashboard

61 Industry Member Directory 62 Allied Health Professional Member Directory 65 Edu/Government/Non-Profit Member Directory

Subscription rates for the USA and Canada: $16.50/four issues. Back issues are available by calling the NMEDA office.

66 Dates to Remember

All rights are reserved under copyright laws © 2021. The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.

NMEDA MISSION STATEMENT The mission of the National Mobility Equipment Dealers Association is to advocate and establish excellence in providing safe, reliable transportation solutions to enhance accessibility.

Oct-Dec 2021

BOARD OF DIRECTORS Christian Quandt, President

David Parton, Canadian President

Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 860.653.8064 phone christian@advancedwheels.com

Mobility in Motion 1710 Bishop Street N., Unit 8 Cambridge, ON N1T 1T2 519.623.9930 phone david@mobilityinmotion.net

Sam Cook, Vice President

Eva Richardville, Allied Health Professional Rep.

Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 502.447.8267 phone scook@superiorvan.com

Therapeutic Mobility Services, Inc. 311 N. Airport Office Park Fort Wayne, IN 46285 260.417.8399 phone eva@theramobility.net

Eric Mansfield, Secretary

Catherine Martin, Rep. at Large 1

MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone eric.mansfield@mobilityworks.com

Ilderton Conversions 701 South Main Street High Point, NC 27260 336.841.6100 phone cmartin@ilderton.com

Jud DeMott, Treasurer

Dennis Charvat, Rep. at Large 2

Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877.254.5438 phone jud.demott@gmail.com

Total Mobility Services 4785 Penn Avenue Boswell, PA 15531 330.888.9941 phone dennis@tmservices.com

Gina Lewis, Manufacturer Rep.

Corey Kupsh Rep. at Large 3

Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866.641.0419 phone ginalewis@adapt-solutions.ca

A & J Mobility 333 Washington Street Valders, WI 54245 920.775.4104 phone coreyk@aandjvans.com

Kevin McMahon, Manufacturer Rep.

Dan Walsh, Rep. at Large 4

BraunAbility P.O. Box 310 Winamac, IN 46996 800.843.5438 phone kevin.mcmahon@braunability.com

Bussani Mobility 500 Central Avenue Bethpage, NY 11714 516.938.5207 phone dwalsh@wegetyouthere.com

Chad Blake, Past President Ability Center 4797 Ruffner Street San Diego, CA 92111 858.541.0552 phone cblake@abilitycenter.com

se 4

NMEDA Circuit Breaker

4 pg

MOBILITY

INNOVATIONS

800 488 7688

www.mobilityinnovators.com

The Jimmy by Veigel is a seat belt assist device designed to aid drivers and passengers with buckling and unbuckling the seat belt buckle in an automobile. The Jimmy’s ergonomic design is light weight and easy to use. Buckling: The ergonomic joystick grip gives you more control to easily engage the buckle. Un-Buckling: Simply pull back on The Jimmy lever while pressing the release button to effortlessly disengage the buckle. Safety: Pulling back on the lever alone will not disengage the buckle. The release button has been designed to prevent unintended disengagement of the buckle.

Light weight ergonomic design for maximum comfort Safety release button prevents unintended disengagement of the buckle Vehicle specific mounting brackets ensure a safe fit and no damage to your automobile safety belt buckle Specific applications available to fit most vehicles Installation is quick and easy

within minutes

Simply clamp the vehicle specific side brackets to the male side of the buckle Can be removed without damage to the factory belt buckle

Oct-Dec 2021

NMEDA STAFF DIRECTORY Danny Langfield CEO danny.langfield@nmeda.org

Kristen Clevidence Quality Program Manager kristen.clevidence@nmeda.org

Mikala Ballard Membership & Administration Coordinator mikala.ballard@nmeda.org

Chuck Hardy Director of Quality & Compliance chuck.hardy@nmeda.org

Trevor Jennings Director of Partner Relations trevor.jennings@nmeda.org

Amy Lane

Director of Education & Training amy.lane@nmeda.org

Katie McDonald Director of Communications & Social katie.mcdonald@nmeda.org

Marilyn Myers Meetings & Conferences Manager marilyn.myers@nmeda.org

Amy Schoppman Director of Government Relations amy.schoppman@nmeda.org

NMEDA Circuit Breaker

Plug N Play for Sienna and Pacifica Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 Phone: (973) 808-9709 Fax: (973) 808-9713 peter@DriveMasterMobility.com DriveMasterMobility.com

Independent Driving Systems Inc. 580 TC Jester Blvd. Houston, TX 77007 Phone: (713) 864-1460 Fax: (713) 864-1469 info@IndependentDrivingSystems.com IndependentDrivingSystems.com

Introducing the New GEN-XR and PNP-70!

GEN-XR

PNP-70

The GEN-XR is our easiest to install reduced steering system. The GEN-XR allows for 0-100%, and anywhere in between, reduction to the steering. The steering effort can easily be adjusted on the fly by the dealer and locked in. The GEN-XR is a plug n play installation on the Toyota Sienna and Chrysler Pacifica only needing 3 wires to be soldered (ignition and CAN).

The Plug N Play 70 offers 70 functions for the Pacifica with a simple box that plugs into the OBD-II. The functions are controlled via a tablet. An option is available for Toyota but is not fully plug n play and thus requires tapping a few wires.

Key Features

Plug N Play easy installation 0-100% range of reduction (and anywhere in between) Switch over to OEM steering for family members to drive Safety oriented with an advanced backup system Includes phone for adjusting effort and monitoring any errors

Plug N Play easy installation Control HVAC, Windows, Mirrors and more Small form factor

Oct-Dec 2021

CANADA PRESIDENT’S MESSAGE

Getting Past HOLD By David Parton — Mobility in Motion PRESIDENT, NMEDA CANADA

s we all know, our

What I have also seen is that funding

these standards be universal industry

most recent scheduled

for many things we have been able

standards, and we need to continue

Conference had to be

to access to see people in need of

in that direction, with passion and

placed on hold and rescheduled

mobility devices and assistance has

resolve.

for January. Are you getting tired of

seemingly dried up. The community

being on hold? To varying degrees,

we serve is struggling.

In a world filled with uncertainty and

we have all been on hold or locked down since our last conference where we said goodbye to Daytona Beach.

turmoil, let our shared values define

Do not shrink back from changing

our approach to our industry and the

lives and pushing forward. Often,

people we serve. I was going to say

appreciation for what we do behind

clients, but we need to be reminded,

We, in our business, had the good

the scenes is not shown; nevertheless,

it is people we serve, it is people we

fortune to be declared a necessary

go home knowing that a difference

can make a difference to.

service. While we put in place policies

was made in the lives of the

I am still inspired by the opening

and procedures to protect our staff from unnecessary exposure, we had to work in our community and serve the people who depend on us for their mobility and community access. I have recently had some sad circumstances in my life and this has caused me to take stock and reconsider many things. We all have a one-way ticket in this life. We don’t get a do-over or a second chance. So much time has been lost these many months, lives have been changed and we are still struggling to make sense of it all.

“

community you serve.

Do not shrink back from changing lives and pushing forward. Often, appreciation for what we do behind the scenes is not shown; nevertheless, go home knowing that a difference was made in the lives of the community you serve.”

Life is fragile, sometimes the clients

show, Changing Lives: The Road to

we serve live for less time than had

Independence, and Danny Langfield

been intended. Was the last amount

saying, “Let’s go change some lives.”

of time, small or large, enhanced

We have no guarantee of how long

Let me say, I do not question the

by the freedom that our services

reality of the Pandemic we have been

provided?

living with. I have taken the shots in the arm and I have encouraged others around me to take all necessary precautions to avoid the infection.

NMEDA Circuit Breaker

of the NMEDA-produced television

or how much we can help. But I have discovered that through adversity

We rightly pride ourselves on the

and trial, our true self either shines or

joint standards and quality assurance

gets extinguished. We used to sing

programs that define us and our

in Sunday School, “This little light of

association. We would wish to see

mine, I’m gonna let it shine.”

Let’s take every day and make a difference. We are a part of something bigger than ourselves. I have been proud to serve and I am proud to have gotten to know, in some measure, the giants of this

“

tells me to stop talking about a new normal. How about we just forget

My response was, from a Canadian perspective, it will mean little change.

normal, and begin moving forward

In January, it is cold in all of Canada.

again. No more being on hold, with

Grab a coat, scarf, and of course the

due care and caution as is prudent,

ubiquitous toque. Stay warm, stay

let’s serve the community and the

safe, and let’s get back to the work that only we have the hands and

I was going to say clients, but we need to be reminded, it is people we serve, it is people we can make a difference to.”

Mobility Industry. We serve a greater

people who depend upon us. Quality

purpose than our own.

Service, Quality Standards, to the

Who knows when life will change,

best of our ability.

we may never see again what we

See you all in January. Someone

once took for granted. My daughter

said Columbus is cold in January.

abilities to undertake. ---

MANUFACTURER SERVICE SCHOOL Hosted by Q’STRAINT

November 8–10, 2021 | Ft. Lauderdale, Florida

The NMEDA Manufacturer Service School (MSS) is a convenient and cost-effective way to earn multiple training certiﬁcates during just one trip. Save the Date! And learn more by visiting:

www.NMEDA.org/MSS

Oct-Dec 2021

NMEDA DEALER MEMBERS UNITED STATES ____________________________

ALABAMA Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365 1 Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 (334) 514-6590 1,2,3 High Tech Mobility LLC 3351 Warrior River Rd Hueytown, AL 35023-1304 (205) 491-2109 1,3 MobilityWorks Birmingham 3747 Pine Lane SE Bessemer, AL 35022 (205) 426-8261 1,3 MobilityWorks - Huntsville 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022 1,3 Superior Van & Mobility Montgomery 2015 Eastern Blvd. Montgomery, AL 36117 (334) 244-1011 1,3 Sylacauga Handicapped Inc 1304 Talladega Hwy Sylacauga, AL 35150 (256) 249-3717 1,2,3 Team Adaptive Medical Inc 1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088 1,3

____________________________

ARIZONA A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156 1 Ability Center - Goodyear 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552 1,3

Ability Center - Phoenix 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1,3 Ability Center - Tucson 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1,3

Ability Center - Long Beach 2715 Seaboard Ln Long Beach, CA 90805 (562) 634-5962 1,3

MobilityWorks - Fresno 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1,3

Ability Center - Orange Co 11600 Western Avenue Stanton, CA 90680 (714) 890-8262 1,3

MobilityWorks - Hawthorn 3403 Jack Northrop Ave Hawthorne, CA 902504428 (310) 432-0700 1, 3

United Access - Phoenix 1825 E Germann Road Suite 24 Chandler, AZ 85286 (480) 999-5939 1,2,3

Ability Center Sacramento 6550 Freeport Blvd Suite A Sacramento, CA 95822 (916) 392-1196 1,3

MobilityWorks - Oakland 1822 Embarcadero Avenue Oakland, CA 94606 (234) 542-3022 1

United Access - Scottsdale 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (480) 941-4800 1

Ability Center - San Diego 4797 Ruffner Street San Diego, CA 92111 (858) 541-0552 1, 3

____________________________

ARKANSAS MobilityWorks - Bryant 3418 Main St Suite 400 Bryant, AR 72022 (501) 794-3100 1,3 Superior Van & Mobility Fayetteville 2887 N College Ave Suite B Fayetteville, AR 72703 (479) 521-8433 1,3 Superior Van & Mobility Jonesboro 2421 Sunny Meadow Drive, Ste D Jonesboro, AR 72401 (870) 933-7270 1,3 Superior Van & Mobility North Little Rock 7323 Cock of the Walk St Suite B North Little Rock, AR 72113 (501) 725-9070 1,3

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CALIFORNIA Ability Center - Fresno 2563 N. Fordham Avenue Fresno, CA 93727 (559) 291-2563 1,3 Ability Center - Inland Empire 711 S Allen St San Bernardino, CA 92408 (909) 383-3883 1, 3

NMEDA Circuit Breaker

Ability Center - Santa Rosa 3285 Santa Rosa Avenue Suite A Santa Rosa, CA 95707 (707) 575-6997 1,3 Access Options, Inc. Fremont 41545 Albrae St Fremont, CA 94538 (408) 734-5438 1 Access Options, Inc. Watsonville 109 Lee Road Suite D Watsonville, CA 95076 (831) 722-6804 1, 2, 3 AERO Mobility 1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600 1,2,3 Economy Medical Lifestyle Mobility 2355 Whitman Rd Ste F Concord, CA 94518-2542 (925) 671-4800 1 Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1,3 MobilityWorks - Chico 7 Three Sevens Lane Chico, CA 95973 (800) 225-7361 1, 3

MobilityWorks - Pasadena 325 North Altadena Drive Pasadena, CA 91107 (626) 584-8181 1,3 MobilityWorks - Riverside 7239 Indiana Avenue Riverside, CA 92504 (951) 686-3152 1,3 MobilityWorks Sacramento 3127 Fite Circle Suite B Sacramento, CA 95827 (800) 225-7361 1, 3 MobilityWorks - San Diego 8130 Parkway Drive LaMesa, CA 91942 (619) 474-4072 1 MobilityWorks - San Francisco 890 Cowan Road Suite B Burlingame, CA 94010 (800) 225-7361 1,3 MobilityWorks - San Jose 1245 Laurelwood Rd Santa Clara, CA 95054 (888) 473-5402 1,3 MobilityWorks - Van Nuys 7720 North Sepulveda Blvd Van Nuys, CA 91405 (888) 473-5402 1, 3 SACVANS Mobility 5821 Florin Perkins Rd Sacramento, CA 958281032 (916) 381-8267 1

____________________________

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

COLORADO

DELAWARE

Colorado Fleet & Mobility, dba Mobility of Denver 2311 S Platte River Drive Denver, CO 80223 (844) 289-2635 1

MobilityWorks - Bear 1010 Contractors Way Bear, DE 19701 (302) 613-7555 1

Frontier Access & Mobility Systems, Inc. - Fort Collins 819 E. Mulberry St. Fort Collins, CO 80524 (970) 223-8267 1 Mobility Driven 832 Nth Crest Unit B Grand Junction, CO 81506 (970) 712-1435 1

True Mobility Inc 773 South DuPont Hwy New Castle, DE 19720 (302) 836-4110 1

____________________________

FLORIDA Ability Center - Orlando 4401 Edgewater Dr Orlando, FL 32804-1215 (407) 751-4158

MobilityWorks - Aurora 1640 S Abilene St Aurora, CO 80012 (720) 640-9989 1, 3

Ability Center - Sarasota 5611 S Tamiami Trl Sarasota, FL 34231-4140 (941) 706-4687

United Access - Colorado Springs 6285 Corporate Dr Colorado Springs, CO 80919 (877) 501-8267 1

Active Mobility and Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 1-772-465-9600 1,3

United Access - Denver (South) 5910 E County Line Rd Highlands Ranch, CO 80126 (877) 501-8267 1,2,3 United Access - Denver (West) 9500 W 49th Ave Ste C107 Wheat Ridge, CO 80033 (877) 501-8267 1,2,3

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CONNECTICUT Advanced Wheels - East Granby 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 1,2,3 Advanced Wheels - East Haven 650 Coe Avenue Suite 2 East Haven, CT 06512 (203) 800-8064 1 MobilityWorks - East Hartford 104 Pitkin Street E. Hartford, CT 06108 (860) 282-8202 1,3

____________________________

Advanced Driving Systems, Inc. 662 Capital Cir NE Tallahassee, FL 32301 (850) 671-2300 1, 2, 3 Auto Express South 4852 Palm Beach Blvd Fort Myers, FL 33905 (239) 693-4000 1, 4 Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 (727) 539-8119 1,3 In Motion Mobility LLC 2299 NW 108th Avenue Sweetwater, FL 33172 (786) 534-2046 1, 3 Kempf Inc 5532 56th Commerce Park Blvd. Tampa, FL 33610 (813) 630-0409 1,3 Mike Erdman Mobility 4650 US Highway 520 Cocoa, FL 32926 (321)636-8887 1

Mobility America 5130 Hwy 98 N Lakeland, FL 33809 (863) 816-1513 1 Mobility Express 4320 US Highway 19 New Port Richey, FL 34652 (727) 849-0262 1 Mobility Express Inc 7910 Ulmerton Road Largo, FL 33771 (727) 556-2917 1 Mobility Transportation Systems 4010 East Hillsborough Ave Tampa, FL 33610 (813) 246-9116 1, 2, 3 MobilityWorks - Clermont 20354 US Hwy 27 Clermont, FL 34715 (352) 322-2256 1,3 MobilityWorks - Daytona 364 Destination Daytona Ln Ormond Beach, FL 32137 (386) 586-5495 1,3 MobilityWorks - Fort Lauderdale 5601 Powerline Road Suite 104 Fort Lauderdale, FL 33309 (954) 974-7028 1 MobilityWorks - Fort Myers 12530 Metro Parkway Fort Myers, FL 33966 (239) 275-1900 1 MobilityWorks Jacksonville 2727 St Johns Bluff Road S Jacksonville, FL 32246 (904) 281-0111 1,3 MobilityWorks - Lake Worth 1925 10th Ave N Unit 1 Lake Worth, FL 33461 1-5615861997 1, 3 MobilityWorks - Largo 8203 Ulmerton Road Largo, FL 33771 (727) 521-4248 1, 3

MobilityWorks - Miami 5201 NW 77th Ave Suite 100 Miami, FL 33166 (305) 234-0071 1,3 MobilityWorks - Ocala 7265 SW 62nd Ave Unit 1 Ocala, FL 34476 (352) 300-1173 1 MobilityWorks - Orlando 7260 Narcoossee Road Orlando, FL 32822 (407) 674-8778 1, 3 MobilityWorks - Tallahassee 1505 Capital Circle NW Tallahassee, FL 32303 (850) 224-4383 1 MobilityWorks - Tampa 8706D East Broadway Avenue Tampa, FL 33619 (813) 628-4255 1,3 Ocean Conversions & Mobility 750 East Sample Road Bldg 1 Suite 3 Pompano Beach, FL 33064 (954) 942-6033 1, 2, 3 Ocean Conversions of Fort Myers Inc 5751 Zip Drive Ft. Myers, FL 33905 (239) 936-6333 1, 2, 3 Piper Medical Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 (305) 940-2030 1, 3 Superior Van & Mobility Pensacola 6260 Technology Dr. Suite B Pensacola, FL 32505 (850) 378-8914 1, 3 Team Adaptive - Pensacola 3618 N Pace Blvd Pensacola, FL 32505 (850) 332-1688 1,3 Team Adaptive Inc - Panama City 1201 Harrison Avenue Panama City, FL 32401 (850) 522-0059 1

Oct-Dec 2021

NMEDA DEALER MEMBERS World Of Independence Inc 1804 South Division Ave Orlando, FL 32805 (407) 422-1069 1, 3

ILLINOIS

GEORGIA

Alternative Mobility Solutions, Inc. dba AMS Auto 1340 Cobblestone Way Woodstock, IL 60098 (815) 527-7297 1,3

Adaptive Driving Solutions 3585 Riverwatch Parkway Augusta, GA 30907 (706) 364-2688 1,2,3

MobilityWorks - Niles 9207 N Milwaukee Ave Niles, IL 60714 (847) 673-4300 1, 3

Custom Mobility Van & Lift Sales & Svcs. LLC 315 Whitehead Rd Athens, GA 30606 (706) 353-1099 1,3

MobilityWorks - Plainfield 23855 W Andrew Road Plainfield, IL 60585 (888) 473-5402 1, 3

___________________________

MobilityWorks - Atlanta 3700 Dekalb Technology Pkwy Doraville, GA 30340 (470) 427-0696 1,3 MobilityWorks - Marietta 1255 Kennestone Circle Suite 100 Marietta, GA 30066 (800) 444-9100 1,3 MobilityWorks - Savannah 3938 Ogeechee Road Savannah, GA 31405 (912) 233-1050 1 Quail Country Customs 731 South Westover Blvd Albany, GA 31707 (229) 432-7258 1 R & R Van Lift Sales & Service - Athens 164 Commerce Blvd Athens, GA 30606 (470) 276-6282 1

MobilityWorks - Villa Park 155 East North Avenue Villa Park, IL 60181 (888) 473-5402 1,3 Personal Mobility Champaign 1109 Parkland Ct Champaign, IL 61821 (217) 398-1188 1,3 Personal Mobility - Peoria 7611 N Harker Drive Peoria, IL 61615 (309) 966-3089 1,3 Personal Mobility Springfield 2924 N Dirksen Parkway Springfield, IL 62702 (217) 544-2699 1,3 Southern Bus and Mobility - Breese 12950 Koch Lane Breese, IL 62230 (618) 526-4131 1, 3

____________________________

R & R Van Lift Sales & Service - Conyers 2130 Sigman Road Conyers, GA 30012 (770) 483-0767 1,2,3

INDIANA

HAWAII

MobilityWorks - Merrillville 1710 W 81st Avenue Merrillville, IN 46410 (234) 200-1339 1,3

____________________________

Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 (808) 834-1417 1,3

McCrocklin Mobility 810 West Mill St Middletown, IN 47356 (765) 354-2261 1

____________________________

NMEDA Circuit Breaker

Superior Van & Mobility Evansville 3414 Interstate Drive Evansville, IN 47715 (855) 208-5576 1, 3

United Access - Lenexa 7921 Bond St Lenexa, KS 66214 (877) 501-8267 1,3

Superior Van & Mobility Fishers 13095 Parkside Drive Fishers, IN 46038 (317) 436-6722 1,3

KENTUCKY

Superior Van & Mobility Fort Wayne 2218 Contractors Drive Fort Wayne, IN 46818 (855) 208-5576 1,3 Superior Van & Mobility Indianapolis 5410 South Madison Avenue Indianapolis, IN 46227 (855) 208-5576 1, 3 Superior Van & Mobility South Bend 4246 Meghan Beeler Ct. Suite 1 South Bend, IN 46628 (855) 208-5576 1,3

____________________________

IOWA Siebert Mobility of Iowa LLC 3554 Dolphin Drive Iowa City, IA 52240 (319) 351-3159 1,3

____________________________

KANSAS Banner Mobility Resources Inc. 231 SE 53rd St Ste C Topeka, KS 66609 (785) 235-3070 1 Jay Hatfield Mobility LLC Columbus 200 S East Avenue Columbus, KS 66725 (800) 545-4227 1 Jay Hatfield Mobility LLC Wichita 11922 East Kellogg Wichita, KS 67207 (620) 429-2636 1 Kansas Truck Mobility 8846 West Monroe Circle Wichita, KS 67209 (316) 722-4291 1

____________________________

Superior Van & Mobility Lexington 761 East New Circle Road Lexington, KY 40505 (855) 208-5576 1,3 Superior Van & Mobility Louisville 1506 Lakeshore Court Louisville, KY 40223 (855) 208-5576 1, 3

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LOUISIANA FastServ Medical - Bossier 1329 Driftwood Drive Bossier City, LA 71111 (318) 741-9586 1,3 Fastserv Medical - Monroe 112 Summer Lane West Monroe, LA 71291 (318) 396-3366 1,3 Superior Van & Mobility Baton Rouge 12329 Industriplex Blvd Baton Rouge, LA 70809 (855) 208-5576 1,3 Superior Van & Mobility New Orleans 1901 Westbank Expressway Suite 500 Harvey, LA 70058 (855) 208-5576 1

____________________________

MAINE Advanced Modifications Inc. 1766 Hammond Street Hermon, ME 04401 (207) 848-8226 1,3 MobilityWorks - Gray 32 Lewiston Road Unit 2B Gray, ME 04039 (207) 657-6664 1,3

____________________________

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

MARYLAND Auto Assist Inc 5002 Lehigh Road College Park, MD 20740 (301) 699-2238 1 BEDCO Mobility 6300 Falls Rd Unit 2 Baltimore, MD 21209 (410) 825-1440 1 Koons Ford of Annapolis 2540 Riva Road Annapolis, MD 21401 (410) 224-2100 1, 3 MobilityWorks - Beltsville 11409 Maryland Avenue Beltsville, MD 20705 (727) 521-4248 1, 3 MobilityWorks - Windsor 2601 N Rolling Road Windsor, MD 21244 (443) 384-0080 1 Oneness Mobility Service LLC 7701 Penn Belt Drive Forestville, MD 20747 (301) 568-6686 1, 2, 3 The Customizers, Inc. 14133 Pennsylvania Ave Hagerstown, MD 21742 (301) 797-7727 1 Total Mobility Services Inc Frederick 5411 Yukon Court Suite B Frederick, MD 21703 (240) 490-7840 1, 3 ____________________________

MASSACHUSETTS Adaptive Mobility Equipment, Inc. 1551 Fall River Ave Seekonk, MA 02771 (508) 336-2556 1, 3 MobilityWorks - North Attleboro 57 George Levin Drive N. Attleboro, MA 02760 (508) 643-0605 1,3 MobilityWorks - Norwood 560 Providence Highway Norwood, MA 02062 (781) 278-8885 1,3

MINNESOTA

MISSOURI

Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy 75 North Moorhead, MN 56560 (218) 233-8681 1

DW Auto & Home Mobility Specialties 1208 N Garth Ave Columbia, MO 65203 (800) 568-2271 1,2,3

Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 (989) 633-6100 1

Cummings Mobility Albertville 6540 Jansen Ave NE Albertville, MN 55301 (763) 497-0103 1,2,3

Clock Mobility - Grand Rapids 6700 Clay Ave Grand Rapids, MI 49548 (616) 698-9400 1,2,3

Cummings Mobility Burnsville 2511 West Hwy 13 Burnsville, MN 55337 (952) 435-8889 1

MobilityWorks - Kansas City 1115 SW Oldham Pkwy Lees Summit, MO 640812477 (816) 600-5124 1

Clock Mobility - Lansing 603 N Waverly Rd Lansing, MI 48917-2800 (517) 272-4488 1

Cummings Mobility - Little Canada 2940 Rice St. Little Canada, MN 55113 (651) 633-7887 1

MobilityWorks - Woburn 299 Washington Street Suite H Woburn, MA 01801 (339) 298-5650 1,3

____________________________

MICHIGAN

Clock Mobility - Traverse City 587 W Blue Star Drive Traverse City, MI 49684 (231) 943-9890 1 Creative Mobility Group, Inc. - Byron Center 7740 Clyde Park Ave SW Byron Center, MI 49315 (616) 583-9730 1 Creative Mobility Group, Inc. - Wayne 33073 Michigan Avenue Wayne, MI 48184 1-7345954400 1, 3

MobilityWorks - Eau Claire 3115 Oak Knell Dr Eau Claire, MN 54701 (715) 495-1310

____________________________

MISSISSIPPI Handicapable Vans Inc 5516 North State Street Jackson, MS 39206 (601) 981-0042 1, 2, 3 Js Mobility Unlimited Inc 3880 Flowood Drive Flowood, MS 39232 (601) 939-2112 1, 2, 3

MobilityWorks - Detroit 1604 East 14 Mile Road Madison Heights, MI 48071 (888) 473-5402 1, 3

Mobility Systems Inc 2857 Oak Grove Road Hattiesburg, MS 39402 (601) 264-0609 1,2,3

MobilityWorks - Saginaw 8175 Gratiot Road Saginaw, MI 48609 (888) 473-5402 1, 3

Team Adaptive Inc - Biloxi 978 Tommy Munro Drive Biloxi, MS 39532 (228) 388-5700 1, 3

The Creative Mobility Group 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 1, 3

Total Mobility Concepts LLC 2074 Cliff Gookin Blvd Tupelo, MS 38801 (662) 269-2068 1

____________________________

Southern Bus & Mobility Inc - Valley Park 80 South Highway Drive Valley Park, MO 63088 (636) 825-0700 1 United Access - Cape Girardeau 753 S Kingshighway St Cape Girardeau, MO 63703 (877) 501-8267 1 United Access - Columbia 618 Jackson St Columbia, MO 65203 (877) 501-8267 1,3 United Access - Kansas City 8200 NW 97th Ter Kansas City, MO 64153 (877) 501-8267 1,3 United Access - Springfield MO 1389 N Cedarbrook Ave Springfield, MO 65802 (877) 501-8267 1,3 United Access - St. Louis (North) 9389 Natural Bridge Rd St Louis, MO 63134 (877) 501-8267 1, 2, 3 United Access - St. Louis (South) 980 S Highway Dr Fenton, MO 63026 (877) 501-8267 1____________________________

NEBRASKA Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 (402) 884-3333 1, 3

Oct-Dec 2021

NMEDA DEALER MEMBERS Superior Van & Mobility Omaha 11147 Mockingbird Dr. Omaha, NE 68137 (402) 934-7826 1,3

____________________________

NEVADA Ability Center - Las Vegas 6001 S Decatur Blvd Ste N Las Vegas, NV 89118 (702) 434-3030 1,3 MobilityWorks - Las Vegas 3575 Cheyenne Ave, #108 Las Vegas, NV 89032 (702) 876-9606 1,3

____________________________

NEW HAMPSHIRE MobilityWorks Londonderry 54 Wentworth Avenue Londonderry, NH 03053 (603) 437-4444 1,2,3 New England Motor Car Co Inc 13 River Road Hudson, NH 03051 (603) 888-1207 1,3

____________________________

NEW JERSEY Drive-Master Systems & Controls 37 Daniel Road West Fairfield, NJ 07004 (973) 808-9709 1,2,3 FTMobility 255 US Highway 46 West Saddle Brook, NJ 07663 (973) 546-1900 1 MobilityWorks Cinnaminson 2303 Wallace Blvd Cinnaminson, NJ 08077 (888) 473-5402 1,3 MobilityWorks Farmingdale 5105 New Jersey Route 33 Wall Township, NJ 07727 (888) 473-5402 1,3

MobilityWorks - Highland Park 211 Woodbridge Ave Highland Park, NJ 08904 (732) 640-5350 1,3 MobilityWorks - Woodbury 1549 Gateway Blvd Woodbury, NJ 08096 (888) 473-5402 1,2,3 ____________________________

NEW MEXICO United Access Albuquerque 3825 Osuna Rd NE Ste 1 Albuquerque, NM 87109 (877) 501-8267 1,2,3

____________________________

NEW YORK Abilities Unlimited of NY, Inc. 90 E Jefryn Blvd Deer Park, NY 11729 (800) 664-8434 1,2,3 Agor Enterprises, Inc Rochester 951 Panorama Trail South Rochester, NY 14625 (585) 385-2556 1 Bussani Mobility Bethpage 500 Central Ave Bethpage, NY 11714 (516) 938-5207 1,3 Bussani Mobility Mamaroneck 501 Concord Avenue Mamaroneck, NY 10543 (914) 835-8267 1, 3 Bussani Mobility Team East, LLC 401 E Middle Country Road Smithtown, NY 11787 (631) 240-4128 1

Tims Trim Inc 25 Bermar Park Rochester, NY 14624 (585) 429-6270 1,2,3 United Access - Rochester 3760 West Henrietta Rd Rochester, NY 14623 (877) 501-8267 1 United Access - Syracuse 2211 Erie Blvd E Syracuse, NY 13224 (877) 501-8267 1

____________________________

NORTH CAROLINA Care Solutions 110 B Edney Street Hendersonville, NC 28792 (828) 698-9844 1 Ilderton Conversion Company 701 South Main Street High Point, NC 27260 (336) 841-2020 1,2,3 Ilderton Conversion of Asheville 735 Dogwood Road Asheville, NC 28806 (828) 670-1111 1, 3 Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 (704) 523-2022 1, 3 MobilityWorks - Charlotte 4025 Queen City Drive Charlotte, NC 28208 (704) 399-0900 1,3 MobilityWorks - Concord 4012 Dearborn Place NW Concord, NC 28027 (704) 886-0868 1

MobilityWorks - Albany 1892 Central Avenue Suite 25 Albany, NY 12205 (888) 473-5402 1,3

Stalls Medical Inc dba Adaptive Vans Inc 7980 Chapel Hill Road Suite 101 Cary, NC 27513 (919) 233-0732 1

MobilityWorks - Buffalo 3560 Sheridan Drive Amherst, NY 14226 (716) 342-3530 1,3

Van Products - Raleigh 2521 Noblin Road Raleigh, NC 27604 (919) 878-7110 1, 3

NMEDA Circuit Breaker

Van Products - Wilmington 394A Green Meadow Drive Wilmington, NC 28405 (910) 793-5661 1 ________________________

OHIO Columbus Mobility Specialists, LLC 6330 Proprietors Rd Suite C Worthington, OH 43085 (614) 825-8996 1, 2, 3 Key Mobility Services 1944 US State Route 68 North Xenia, OH 45385 (937) 374-3226 1 Marietta Mobility Steves Vans & Accessories Unl 221 Pike Street Marietta, OH 45750 (800) 690-4950 1,2,3 MobilityWorks - Akron 810 Moe Drive Akron, OH 44310 (888) 473-5402 1, 3 MobilityWorks - Bedford Heights 5040 Richmond Rd. Bedford Heights, OH 44146 (800) 951-6238 1,3 MobilityWorks - Columbus 7233 Industrial Parkway Plain City, OH 43064 (614) 873-1580 1 MobilityWorks - Dayton 214 Valley Street Dayton, OH 45404 (937) 963-0733 1,3 MobilityWorks - Sharonville 11755 Mosteller Rd Sharonville, OH 45241 (513) 791-4000 1,3 MobilityWorks - Toledo 1020 Laskey Road Toledo, OH 43612 (888) 473-5402 1,3

____________________________

OKLAHOMA Handicapped Vehicle Services Unlimited 7434 East 46th Street Tulsa, OK 74145 (918) 622-8400 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

Mobility One Transportation 14720 East Admiral Place Suite AB Tulsa, OK 74116 (918) 437-4488 1 United Access - Oklahoma City 730 W Hefner Rd Oklahoma City, OK 73114 (877) 501-8267 1, 3

____________________________

OREGON Ability Center - Eugene 3574 Marcola Road Springfield, OR 97477 (541) 726-4001 1, 3 Ability Center - Portland 9740 SW Wilsonville Road Suite 250 Wilsonville, OR 97070 (971) 224-5895 1,3 R & J Mobility Service LLC - Medford 4938 Crater Lake Avenue Medford, OR 97504 (541) 245-4846 1, 3 R & J Mobility Service LLC - Salem South 200 Hawthorne Avenue SE Suite F560 Salem, OR 97301 (503) 838-5520 1, 2, 3 United Access - Portland (East) 12905 NE Airport Way Portland, OR 97230 (877) 501-8267 1, 3 United Access - Portland (West) 4347 NW Yeon Ave Portland, OR 97210 (877) 501-8267 1,2,3

____________________________

PENNSYLVANIA Keller Wheelchair Lifts 197 Main Street Luzerne, PA 18709 (570) 288-1004 1,2,3 Keystone Coach Works 4786 Library Road Bethel Park, PA 15102 (412) 833-1900 1,2,3

MITS Corp 11448 North Main Street Extended Glen Rock, PA 17327 (717) 235-5899 1 MobilityWorks - Allentown 2200 South 12th St Suite 2210 Allentown, PA 18103 (888) 473-5402 1,2,3 MobilityWorks Philadelphia 925 South Trooper Road Norristown, PA 19403 (888) 473-5402 1,2,3 MobilityWorks - Pittsburgh 1012 Seco Road Monroeville, PA 15146 (888) 473-5402 1,3 MobilityWorks - Robinson Township 5460 Campbells Run Rd Suite 100 Robinson Township, PA 15205 (412) 799-6929 Palmiero Mobility 16165 Conneaut Lake Road Meadville, PA 16335 (814) 336-1061 1 Steffy’s Garage Inc dba SGI Mobility 235 W Main Street Leola, PA 17540 (717) 656-6065 1, 3 Total Mobility Services Inc Boswell 4785 Penn Avenue Boswell, PA 15531 (814) 629-9935 1, 2, 3 Total Mobility Services Inc Harrisburg 7917 Derry Street Suite 124 Harrisburg, PA 17111 (800) 558-7408 1,3 ____________________________

PUERTO RICO Equipos Pro Impedidos De P.R., Inc. Carr #1 Int R796 Km 10.4 Bo. Bairoa La 25 Caguas, PR 00725 (787) 746-7667 1,3

All Mobility HC 3 Box 9057 Guaynabo, PR 00971 (787) 398-3444 1

____________________________

SOUTH CAROLINA Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 (843) 576-0414 1,3 Ilderton Conversion of Myrtle Beach 1987 Highway 501 Myrtle Beach, SC 29577 (843) 945-9451 MobilityWorks - Columbia 3624 Fernandina Road Columbia, SC 29210 (803) 828-5754 1 MobilityWorks - Greenville 563 Woodruff Road Greenville, SC 29607 (864) 293-7171 1 MobilityWorks - Murrells Inlet 11816 Highway 17 Bypass Murrells Inlet, SC 29576 (843) 268-4850 1,3

____________________________

SOUTH DAKOTA MobilityWorks - Tea 200 1st Street Tea, SD 57064 (605) 498-2000 1,3

____________________________

TENNESSEE Apple Independence Mobility 1750 Lee Seminary Road Cookeville, TN 38506 (877) 528-5788 1 MobilityWorks Chattanooga 3614 Elwood Ln Chattanooga, TN 374161769 (423) 308-8267 1, 3 MobilityWorks - Gallatin 1015 S Water Avenue Gallatin, TN 37066 (651) 451-7373 1

MobilityWorks - Nashville 173 Industrial Drive Lavergne, TN 37086 (615) 280-5058 1,3 Superior Van & Mobility Knoxville 10640 Braden Dickey Lane Knoxville, TN 37932 (855) 208-5576 1,37) 501-8267 1,3 United Access - Memphis 2165 Hillshire Cir Memphis, TN 38133 (877) 501-8267 1,3

____________________________

TEXAS Access2Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 (903) 592-6760 1, 3 Adaptive Driving Access College Station 2214 N Earl Rudder Freeway Bryan, TX 77808 (979) 307-7676 1,3 Adaptive Driving Access Corpus Christi 2201 Gollihar Road Corpus Christi, TX 78415 (361) 852-0922 1 Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 (713) 874-9100 1,2,3 Adaptive Driving Access McAllen 120 North 20th Street McAllen, TX 78501 (956) 971-0001 1 Adaptive Driving Access Pasadena 3430 E Sam Houston Parkway S Pasadena, TX 77505 (281) 487-1969 1, 2, 3 American Lift Aids Beaumont 2310 Calder Ave Beaumont, TX 77702 (409) 832-3400 1,2,3

Oct-Dec 2021

NMEDA DEALER MEMBERS American Lift Aids, Inc. Tyler 2407 W Southwest Loop 323 Tyler, TX 75701 (903) 581-8844 1, 2, 3 Andy’s Mobility & Lift Services 1502 Santa Ursula Laredo, TX 78040 (956) 722-7371 1 Lift Aids Inc 1500 Westpark Way Euless, TX 76040 (817) 835-0035 1,2,3 MobilityWorks - Austin 239 Commercial Drive Buda, TX 78610 (512) 295-3800 1,3 MobilityWorks - Dallas 4150 Interstate 30 Mesquite, TX 75150 (972) 270-7114 1,3 MobilityWorks - Fort Worth 2110 N Beach Ft Worth, TX 76111 (866) 211-8267 1,3 MobilityWorks - Houston 3327 S Sam Houston Pkwy Suite 300 Houston, TX 77047 (346) 226-6999 1 MobilityWorks - San Antonio 6473 DeZavala Road San Antonio, TX 78249 (210) 697-8884 1,2,3 MobilityWorks - Selma 16262 IH 35 North Selma, TX 78154 (210) 718-0055 1,3 MobilityWorks - Waco 2700 Franklin Avenue Waco, TX 76710 (254) 754-2700 1 Open Road Mobility Amarillo 6669 Canyon Drive Amarillo, TX 79110 (806) 353-2747 1

Open Road Mobility Lubbock 7411 82nd Street Lubbock, TX 79424 (806) 771-5873 1, 2, 3, Texas Mobility Services, LLC dba Texas Adaptive Aids 701 Bearcat Road Unit B Aledo, TX 76087 (817) 394-3914 1,3 United Access - Austin 15301 Interstate 35 Ste A Pflugerville, TX 78660 (877) 501-8267 1,3 United Access - Dallas (East) 2704 Lawing Ln 300 Rowlett, TX 75088 (877) 501-8267 1,2,3 United Access - Dallas (North) 2109 Luna Rd Ste 200 Carrollton, TX 75006 (877) 501-8267 1,3 United Access - El Paso 8736 Gateway East Blvd Suite B El Paso, TX 79907 (877) 501-8267 1

____________________________

UTAH United Access - Salt Lake 9082 S 300 W Sandy, UT 84070 (877) 501-8267 1

____________________________

VERMONT MobilityWorks - Essex Junction 5C David Drive Essex Junction, VT 05452 (802) 878-8640 1,3

____________________________

VIRGINIA Driver Rehabilitation Center of Excellence d/b/a DRCE Mobility Solutions 14101 Parke Long Court Suite E Chantilly, VA 20151 (703) 345-2990 1, 3

NMEDA Circuit Breaker

Independent Lifestyles 4880 South Amherst Hwy Madison Heights, VA 24572 (434) 846-7510 1 MITS of VA 2075 W Main Street Waynesboro, VA 22980 (540) 932-7300 1 Mobility Plus Inc of Virginia 763 Union Street Salem, VA 24153 (540) 389-3400 1, 3 MobilityWorks - Alexandria 5751 General Washington Drive Alexandria, VA 22312 (234) 542-3022 1 MobilityWorks - Norfolk 6059 Virginia Beach Blvd Norfolk, VA 23502 (757) 455-9889 1,3 MobilityWorks - North Chesterfield 7450 Midlothian Turnpike North Chesterfield, VA 23225 (804) 220-0611 1,3

Goldenwest Mobility 1815 E Francis Ave Spokane, WA 99208 (509) 484-3842 1,3

____________________________

WISCONSIN A & J Mobility - De Pere 1330 Mid Valley Drive De Pere, WI 54115 (920) 632-4882 1, 3 A & J Mobility - Eau Claire 2650 Prospect Drive Eau Claire, WI 54703 (715) 874-6630 1,3 A & J Mobility - McFarland 4125 Terminal Drive McFarland, WI 53558 (608) 579-1500 1, 3 A & J Mobility - Richfield 3058 Helsan Drive Richfield, WI 53076 (800) 517-1024 1,3 A & J Mobility - Valders 333 Washington Street Valders, WI 54245 (920) 775-9333 1,2,3

Priority Honda Hampton dba Priority Mobility 4115 W Mercury Blvd. Hampton, VA 23666 (757) 838-1252 1

Access Mobility Vans 1995 E. Norse Ave. Cudahy, WI 53110 (414) 524-9823 1,2,3

WASHINGTON

MobilityWorks - Green Bay 844 Ontario Road Green Bay, WI 54311 (920) 491-8384 1,3

____________________________

Ability Center - Everett 7202 Evergreen Way Everett, WA 98203 (425) 353-6563 1, 3 Ability Center - Redmond 14640 NE 91st Street Suite A Redmond, WA 98052 (425) 406-8484 1 Ability Center - Sumner 6015 160th Avenue East Sumner, WA 98390 (253) 863-4744 1, 2, 3 Absolute Mobility Center 21704 87th Ave SE Woodinville, WA 98072 (425) 481-6546 1,3

MobilityWorks - Sun Prairie 222 Linnerud Drive Sun Prairie, WI 53590 (608) 395-2350 MobilityWorks - Waukesha N8 W22195 Johnson Drive Ste 130 Waukesha, WI 53186 (888) 473-5402 1,3 ___________________________

WYOMING Frontier Access & Mobility Systems, Inc. - Cheyenne 1207 E Pershing Blvd Cheyenne, WY 82001 (307) 637-7663 1

1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer

CANADA

ALBERTA

Medichair Northern BC 849 2nd Avenue Prince George, BC V2L 3A6 (250) 562-8280 1

Accessible Vehicle Solutions Inc. 1231 36 Avenue NE #14 Calgary, AB T2E 6N6 (587) 319-2819 1, 3

Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 (604) 792-2082 1,2,3

ECO Medical 18303 107 Avenue Edmonton, AB T5S 1K4 (780) 483-6232 1, 3

Silver Cross Automotive Inc. - Maple Ridge 11393 Kingston St. Unit 4 Maple Ridge, BC V2X 0Y7 (877) 215-7609 1

____________________________

Silver Cross Automotive Inc. - Calgary 4216 54 Avenue SE Unit 60 Calgary, AB T2C 2E3 (403) 243-6300 1,3 Silver Cross Automotive Inc. - Edmonton 14568-116 Ave. Edmonton, AB T5M 3E9 (844) 799-5464 1

____________________________

MANITOBA Northland Home Healthcare Products 865 Bradford Street Winnipeg, MB R3H 0N6 (204) 786-6786 1

____________________________

ONTARIO

BRITISH COLUMBIA

Conval-Aid/Liftability 2600 Lancaster Road Ottawa, ON K1B 4Z4 (613) 738-2721 1

Alliance Mobility Solutions - Kelowna 1075 McCurdy Road Kelowna, BC V1X 2P9 (236) 420-1400 1, 3 Alliance Mobility Solutions - Richmond 12211 Vulcan Way #110 Richmond, BC V6V 1J7 (604) 370-7004 1, 3 Island Mediquip Ltd Nanaimo 2258 Dorman Road Nanaimo, BC V9Z 6R4 (250) 824-0390 1 Island Mediquip Ltd Victoria 750 Enterprise Crescent Victoria, BC V8Z 6R4 (855) 593-0959 1 Mahadev Motors LTD 2110-21000 Westminister Hwy Richmond, BC V6V-2S9 (778) 896-2644 1

Courtland Mobility 1355 Artisans Court Unit B Burlington, ON L7L 5Y2 (800) 354-8138 1, 2, 3 Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 (519) 453-0480 1, 2, 3 Mobility in Motion 1710 Bishop Street N Unit 8 Cambridge, ON N1T 1T2 (519) 623-9930 1 Northend Mobility 301 Aqueduct Street Welland, ON L3C 1C9 (905) 735-5552 1, 2 Silver Cross Automotive Inc. - London 2028 Dundas Street London, ON N5V 1R2 (844) 799-5464 1

Silver Cross Automotive Inc. Ottowa 5300 Canotek Road Unit 42 Ottawa, ON K1J 1A4 (613) 290-5279 1

Van Action 2005 Inc 4350 Autoroute 13 Laval, QC H7R 6E9 (800) 668-8705 1,2,3

Silver Cross Automotive Inc. Toronto 14 Goodmark Place Etobicoke, ON M9W 6R1 (844) 799-5464 1

SASKATCHEWAN

Silver Cross Automotive Inc. Waterloo 675A Davenport Road Waterloo, ON N2V 2E2 (844) 799-5464 1,2,3

_______________________

PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 (306) 584-8456 1,3

____________________________

QUEBEC Adaptation 04 Inc 3025 rue Girard Trois-Rivières, QC G8Z 2M4 (819) 372-0102 1, 3 Centre d Autonomie 399 Ave De La Friche Dolbeau Mistassini, QC G8L 2T3 (418) 276-8336 1, 3 Centre de L’auto St-Lambert 145 Damase Breton St-Lambert de Lauzon, QC G0S 2W0 (866) 641-0419 1,3 Eureka Solutions - Levis 107-829 J-Ambroise Craig Levis, QC G7A 2N2 (866) 562-2555 1 Eureka Solutions - Longueuil 2755 Montee St Hubert Longueuil, QC J3Y 4H6 (866) 562-2555 1, 3 Eureka Solutions - Sherbrooke 5018 Industrial Blvd Sherbrooke, QC J1R 0P4 (866) 562-2555 1,3 SMVR 2 Visions Inc 414 Blvd St Germain Ouest Rimouski, QC G5L 3N4 (418) 723-9225 1, 3 TVR Technologies Inc. 20 Rue des Metiers Lavaltrie, QC J5T 0H4 (888) 919-2555 1, 3

Oct-Dec 2021

CEO’S MESSAGE

What’s Next?

“I got plans for the future, guess they’re futuristic plans*...” By Danny Langfield NMEDA CEO

ne of the primary roles of a

each and every supporting strategy

Among the many boxes checked, a

leader is to be fully engaged

(the complete plan is nearly 20 pages

few key items thus far include:

and immersed in the

total). The action plans are where the

•

Reimagining the QAP audit

•

Rewriting the QAP Rules

meant to ensure continual progress in

•

Introducing QAPx

implementing each strategy and, by

•

Creating a new public website,

moment. But another key aspect of

rubber really meets the road: they

leadership is to always have one eye

are granular, deadline-specific tasks

on the future: some part of the mind always thinking, what’s next? As this magazine goes to press,

extension, meeting the organizational

NMEDA is rolling into the final nine months of the three-year strategic plan our Board of Directors and staff developed back in May of 2019, and then approved for implementation on July 1 of that year. The scope of the plan was, and remains, ambitious. Fundamental infrastructure issues needed to be addressed, as well as aspirational goals articulated, each

NMEDA.org

“ goals.

We didn’t know it at the time, but for the first nine months of the plan we got off easy—no COVID. Ever since then…well, just like everyone else, we’ve had to inject a little more flexibility than usual into our plans.”

with a specific roadmap for execution. The board and staff utilized the well-

So, how are we doing? I’m really

known SMART goal criteria: Specific,

proud of our staff and Board for

Measurable, Attainable, Relevant &

having the discipline to stay focused

Timely.

on the goals we enumerated, without

The current strategic plan can be

being inflexible. We didn’t know it at

found on the following page. You will see our four main organizational goals with a total of 17 strategies supporting them. What is not shown are the individualized action plans for

NMEDA Circuit Breaker

•

and Training Portal •

Growing our LinkedIn presence exponentially (with a focus on our own auto mobility world, not

the time, but for the first nine months

influencers)

of the plan we got off easy—no COVID. Ever since then…well, just like

Creating a new Member Portal

•

Creating and maintaining a KPI

everyone else, we’ve had to inject a

dashboard for the Board to

little more flexibility than usual into

monitor progress against goals

our plans.

continued on pg 20

The following are the strategic goals of the National Mobility Equipment Dealers Assocation.

STRATEGIES GOALS NMEDA’s Three-Year Strategic Plan 2020–2022

ALS

strategic goals of ty Equipment ocation. strategic goals of lity Equipment ocation. fety

ality and safety is r all members.

afety

uality and safety is or all members.

vance the bility industry mental and industry

dvance the obility industry nmental and industry

er engagement, xperiences with

lue

ber engagement, experiences with

Excellence

ional excellence in rs and advancing an.

n Excellence

ational excellence in ers and advancing plan.

Quality & Safety

GOALS

Quality &

• Align MQA program, e auto mobili business ty

STRATEGIES

Ensure that quality and safety is the standard for all members.

• Improve th QAP throug • Position NM identifying Advocacy trends and Protect and advance the The following implementation strategies sup • Broaden th automotive mobility industry Program in Association’s strategic goals. through governmental and industry states to cr The following implem goalsrelations. of for automo

The following are the strategic goals of the National Mobility Equipment The following are the strategic Dealers Assocation. the National Mobility Equipment Dealers Assocation. Quality & Safety

Associat

Member Value Advocacy

• Align MQAPMember and QAP into a single & Safety • Increase NMEDA m Quality Value • Implement the annual confere program, establishing standards for Enhance member engagement, Act; percent perestabli year. auto mobility activities, rather thanMQAP and QAP into Ensure that quality and safety is • Align a single metrics. benefits, and experiences with program, establishing •standards for the standard for all members.Quality & Safetybusiness types. Communicate tang • than Establish Q auto mobility Ensure that quality safety isNMEDA. government relati • and Improve the efficiency and execution of activities, rather preferred s business types. and other benefits QAP through simplifying the process. the standard for all members. agencies in • Improve the efficiency and execution of • Communicate and • Position NMEDA as a source for provinces. through simplifyingof the process. benefits and se identifying and reporting on QAP industry Advocacy • Increase m Association Excellence improve profitabil trends and evolution. • Position NMEDA as a source forinvolvemen Protect and advance the Maintain operational excellence in identifying and reporting on industry • Broaden the Compliance Review activities at automotive mobility industryAdvocacy members and advancing and evolution. in serving partnership with trends other levels. Protect and advanceProgram the through governmental and industry the strategic plan. states to create a national review board Association • Broaden the Compliance Review automotive mobilityfor industry relations. • Develop Ex pa automobile adaptive equipment. Program in partnership with other non-g through governmental and industry • Rely onwith accountab states to create a national review board to guideed im relations. • Utilizing for automobile adaptive metrics equipment. every aspect in tha standards Advocacy public and • Maintain financial Member Value • Implement the Veterans Mobility Safety increases value an Advocacy Enhance member engagement, Act; establish plan and performance members. Member Value metrics. benefits, and experiences with • Implement the Veterans Mobility • Invest in Safety the techn Enhance member •engagement, Act; NMEDA. Establish QAP as the required or establish plan and performance support associatio metrics. benefits, and experiences withstandard by government preferred education, commu agencies in at least 30 states and three improved QAP as the required or internet The followingNMEDA. implementation provinces. strategies support the• Establish preferred standard by •government Identify and susta Association’s strategic goals. agencies and three • Increase member understanding and in at least 30 states Directors and com Association Excellence provinces. involvement in government relations advance NMEDA’s Maintain operational excellence in activities at the state and national • Increase member understanding and Association Excellence serving members advancing • Empower the prof Theand following implementation strategies support the levels. involvement in government relationsexpert association Maintain operational excellence in the& strategic plan. Quality Safety Member Value and coalitions Association’s strategic goals. activities at the state andadvancing national elemen • Develop partnerships serving members and advancing levels. with non-governmental organizations. • Increase NMEDA member attendance at • Align MQAP and QAP into a singlethe strategic plan. Develop • the Utilizing promote NMEDA annualeducation, conference by at• least 10 partnerships and coalitions program, establishing standards for non-governmental organizations. standards opportunities with to the percent perand year. auto mobility activities, rather than Quality & Safety Member Value public and influencers. business types. • Utilizing education, promote NMEDA • Communicate tangible results of standards and opportunities to the • government Increase NMEDA member attendance relations, redesigned QAP, at Align MQAP and QAPand intoexecution a single of • •Improve the efficiency theother annual conference by at public least 10and influencers. and benefits to members. program, establishing standards for QAP through simplifying the process. percent per year. auto mobility activities, rather than • Communicate and expand the toolbox • Position NMEDA business types. as a source for • ofCommunicate results of benefits and tangible services offered to identifying and reporting on industry government relations, improve profitability forredesigned members. QAP, •trends Improve efficiency and execution of andthe evolution. and other benefits to members. QAP through simplifying the process. • Broaden the Compliance Review • Communicate and expand the toolbox •Program Positionin NMEDA as a source for partnership with other of benefits andExcellence services offered to identifying andareporting on industry states to create national review board Association improve profitability for members. trends and evolution. for automobile adaptive equipment. • Rely on accountability and performance • Broaden the Compliance Review metrics to guide implementation of Program in partnership with other every aspect in the strategic plan. states to create a national review board Advocacy Association Excellence • Maintain financial stewardship that for automobile adaptive equipment. • Implement the Veterans Mobility Safety •increases Rely on accountability andfor performance value and equity Act; establish plan and performance metrics to guide implementation of members. metrics. every aspect in the strategic plan. • Invest in the technology necessary to Advocacy • Establish QAP as the required or •support Maintain financial stewardship that association functions, including •preferred Implement the Veterans Mobility Safety standard by government increases communications, value and equity for education, and Act; establish plan 30 andstates performance agencies in at least and three members. improved internet presence. metrics. provinces. Invest in thesustain technology necessary to • •Identify and the Board of Establish QAP asunderstanding the required orand • •Increase member support association functions, including Directors and committees needed to preferred standard by government involvement in government relations education, communications, advance NMEDA’s mission andand goals. agenciesatinthe at least states and three activities state30 and national improved internet presence. • Empower the professional staff to be provinces. levels. •association Identify and sustainand theaccountable Board of experts for Increasepartnerships member understanding and • •Develop and coalitions Directors elements and committees needed to advancing of the plan. involvement in government relations with non-governmental organizations. advance NMEDA’s mission and goals. activities at the state and national • Utilizing education, promote NMEDA • Empower the professional staff to be levels. standards and opportunities to the association experts and accountable for •public Develop andpartnerships influencers. and coalitions advancing elements of the plan. with non-governmental organizations. • Utilizing education, promote NMEDA Oct-Dec 2021 19 standards and opportunities to the public and influencers.

Quality & Safety

STRATEGIES

Some key items still needing

A good strategic plan, well-executed

Price Survey can now dynamically

completion:

by staff, and responsibly overseen by

benchmark their results against the

•

Executing the co-located

the board, ensures we do not fall into

industry, with customized filters of

conference

either of the traps above.

“

their choosing. (Read more about

So, what’s next?

So I think it is safe to say that we have

In a mere six months the NMEDA

made great progress toward the goal

•

Completing the wholesale makeover of the NMEDA Certified Technician modules

•

Completing the rollout of QAPx

The strategic plan is everything. Without it, there is no way to tell whether NMEDA is winning or losing. And maybe even more importantly (wait—more important than winning? Perish the thought!) the plan gives us the framework, or the guidelines if you will, to test new ideas and see if they are worth pursuing.

The strategic plan is everything. Without it, there is no way to tell whether NMEDA is winning or losing.”

board will once again convene for a strategic planning session, managed start the proceedings with the same

For the next plan, should we aspire to

sentiment I express every time I

be “the” source?

am a part of one of these events, something like:

staff member, Board member, industry titan, or anyone else, that idea is held up under the harsh light of the strategic plan. And we ask: will this or will it not, in our estimation, advance one or more goals articulated in the plan? If the answer is yes, we can adopt the idea and work it into our action items. If the answer is no—and this is where the discipline needs to come in—we need to shelve that idea for the time being and continue to maintain focus on the plan at hand. In one of my earliest columns for this magazine, I remember writing that an association can kill itself one of two ways (sometimes both): by trying to be all things to all people, and/or by trying to do too much at once.

NMEDA Circuit Breaker

and reporting on industry trends and evolution.

good ideas than NMEDA will have the when an idea comes up, be it from a

of being “a” source for identifying

by a professional facilitator. I will

The thing is, there will always be more resources to pursue or execute. So

AMPs on pg 30).

Folks, this is your association. Is the aggregation and dissemination of

“It may sound a bit arrogant, but I will

meaningful industry data something

tell you—this staff can do just about

you want NMEDA to focus on?

anything. However, what we can’t

Please keep in mind, your elected

do is everything. So, this is about

representatives on the board can’t

prioritizing what this leadership body

serve you effectively without your

wants to see done over the next three

input. They need to know what you

years.”

think the association should be doing

I will give you one little bit of possible

in the near term, as well as what you

foreshadowing for the ’22-’24 plan.

believe we should be positioning

You will notice Goal 1.c. of the current

ourselves for in the future.

plan states:

See pg. 4 for the current board

Position NMEDA as a source for

members, and let them hear from you.

identifying and reporting on industry trends and evolution. With the complete overhaul of the Average Price Survey, now rebranded and released as the Auto Mobility Price Survey (AMPS), we took a big step in this direction. We also established our Business Intelligence Portal, where members who participated in the Auto Mobility

Your input is key to NMEDA’s future. --* “Escape From the Prison Planet” – Clutch, from their 1995 eponymous release.

NMEDA

Advocating Automotive Mobility for Your Clients

Learn About Mobility Solutions and Earn CEU Credits for Free Advocating Automotive Mobility for your Clients: Driver Rehabilitation and Automotive Mobility Solutions (AAM) Course The National Mobility Equipment Dealers Association (NMEDA) is offering an introductory level online course to provide allied healthcare professionals with an overview of a patient’s automotive mobility challenges, automotive mobility solutions, and the practitioner’s role in advocacy and referral. By learning about automotive vehicle modifications, healthcare professionals will be able to suggest options for caregivers or persons who want to drive or be transported, but need accommodations. Topics covered include learning about the importance of Automobility and Related Services, Driving as an Instrumental ADL, Diagnosis, Assessment, and five actual Client Case Studies. Learning Objectives: • Recognize the importance of automotive mobility independence for persons with disabilities • Differentiate the role of key industry professionals and organizations involved in the automotive mobility industry • Identify the unique process involved in researching, evaluating, selecting, and purchasing automotive mobility solutions • Distinguish between different program models used in driving programs to best meet consumer needs • Explore a road map for assessment and advocacy in the mobility process

NMEDA’s AAM Course is: • Offered online, for your convenience • Brought to you by NMEDA and ADED, the Association for Driver Rehabilitation Specialists • Targeted for: OT, OTA, PT, PTA, Case Managers, ATP, Students, and Other Health Professionals • Approved for AOTA (.15 CEU) , ADED* and CCMC (1.5 Contact Hours), upon successful completion of post-test

FOR ALL ATTENDEES

Contact NMEDA at Learning@nmeda.org or 813.264.2697 for assistance or any special accommodations/needs requests.

Oct-Dec 2021

*ADED Approved Contact Hours. The assignment of ADED CEUs does not imply endorsement of specific course content, products, or clinical procedures by ADED.

SPECIAL FEATURE

Auto Mobility & the Inventory Shortage By Diana Speer FREELANCE WRITER

NMEDA Conference Panel Topic Innovation & Technology Track

and more questions than answers.

So how did we get here?

(CAR). “And one of those things was the semiconductor. But unlike many other automotive components, that’s

It all started with shutting down.

a good that is shared with many other

As stay-at-home orders began

industries.” As automakers such as

in the spring of 2020, vehicle

Ford and GM cut back their orders

assembly plants across the country

for computer chips, suppliers turned

experienced rolling shutdowns.

to other sectors. “At that moment,

Craig Schrimsher, Senior Director of

global demand for things with chips

Planning & Analytics at BraunAbility

exploded,” says Swiecki. Millions of

recalls, “In many ways, this was

Americans now working from home,

easier to plan around than what lay

learning from home, and confined

ahead.” Despite being identified

to the home for leisure activities,

as an essential industry, Braun, like

meant a huge demand for things

many other manufacturing facilities,

needing computer chips. From laptop

revised their production in order to

computers to rowing machines, video

optimize the health and safety of

specifically a shortage of computer

“

game systems to tablets, chipmakers

chip semiconductors, have led to

workers. This meant creating social

production line shut-downs, a lack

diverted existing supplies into the

distance on production lines, and

of inventory, and skyrocketing prices

electronics we needed to stay at

intermittent assembly line scheduling.

for the scarce vehicles that make it

home and keep connected.

The automotive industry as a whole

onto the lots. Labor shortages, the

cut back on orders of items such as

evolution of more complex vehicles,

semiconductor chips, in anticipation

and continually growing regulatory

of lower production.

emember the good old days, back in 2020? Sure, there was a global pandemic, and yes, we

were all surviving on Netflix and Grub Hub deliveries, as we tried our best to survive a covid-inspired form of house arrest. But back then, we also had the optimistic notion that one day soon, things would go back to normal. Fast-forward to present day, 2021; a year that promised so much, yet delivered so little. Like many industries across the globe, automotive manufacturers are left reeling, as they face the realities of a pandemic that continues to torment us. Supply chain issues,

requirements are all fueling this fire. The optimism of early 2020 has been replaced with looming uncertainty,

NMEDA Circuit Breaker

The lack of semiconductors, while certainly the headliner, hasn’t been the only shortage the industry has been facing.”

As vaccines started to make their way into the arms of people all over the globe at the start of 2021, previously stagnant industries began sputtering

“They cut back on everything,” says

back to life. As spring got underway,

Bernard Swiecki, Director of Research

something a bit unexpected also

at Center for Automotive Research

happened. April 2021 saw the fourth

highest monthly sales total for the

a major auto maker,” notes Swiecki,

well into 2022, and possibly beyond.

auto industry since 2000, according

“there’s some indication of how long

“So, the world keeps changing,”

to NADA Auto sales analysis. No

it will be before we can say we’re

observes Oldenburg, NMEDA Annual

longer restricted by stay-at-home

no longer in a shortage…that point

Conference Innovation & Technology

orders, flush with cash, and hoping to

in time keeps getting taken further

Panelist. “The so-called expert

benefit from attractive interest rates,

out.” Experts predicting that the end

opinions of a year ago are out the

car buyers started coming out in

of 2021 would bring resolution to

window.” The industry struggles to

droves. A textbook example of supply

the auto manufacturers’ woes had to

keep production going, as consumers

and demand.

walk back their predictions, as parts

continue to pick the lots clean.

Even as production got back online,

of southeast Asia were once again on

This all adds up to a bleak inventory

vehicles arriving on dealer lots were

lockdown by late summer.

simply replacing a portion of the

The lack of semiconductors, while

who had hoped to get back up

already-sold inventory, rather than

certainly the headliner, hasn’t been

and running consistently by 2022.

the only shortage the industry has

But what does it mean for the auto

outlook for auto manufacturers,

with inventory shortages, having

“

been facing. “Petrochemical products,

mobility industry? Other than a

allocated more microprocessors

rubber, labor…there’s really just a

reminder for everyone to keep taking

than other manufacturers, over time,

general scarcity out there,” notes

blood pressure medication, obviously.

they too experienced the pinch of

Swiecki. A shrinking supply of other

the supply chain disruption. “It’s

auto parts, such as tires, may hamper

an unprecedented situation,” says

production as well in the near future.

Oldenburg. “Most of the vehicles

Analytic experts are now predicting

much like a snowball on a downhill

supply chain shortages to continue

journey, gains momentum as it

bolstering the number of available vehicles. “There are just so many things that are inter-related,” says Mark Oldenburg, Senior National Fleet Operations Manager for Toyota Motor North America, who also has responsibility for Toyota Mobility. Although Toyota initially fared better

on the way to the lots right now are already sold.” According to NADA,

Help has come from manufacturers such as Toyota, who have made conversion companies a priority, as they allocate fleet sales.”

It won’t come as much of a shock to anyone in the mobility business to hear that the inventory shortage,

August 2021 started with historically low inventory at dealerships, and continued to drop, reaching a new record low of 1.06 million units by the close of the month.

Meanwhile, the hits keep coming on the supply side. The Delta strain brought another surge of COVID-19 cases in countries like Malaysia in 2021, where microchip plants once again faced temporary shutdowns. “Every time we have an announcement of expectations from

Oct-Dec 2021

SPECIAL FEATURE

(continued)

tumbles towards secondary markets

vehicles is gradually replacing the

will take time, and aren’t likely to

such as fleet sales. For months,

more traditional buying experience

provide any solutions in the short-

manufacturers have prioritized

that some customers still favor, but

term. In the meantime, the conversion

getting their limited inventory to retail

are learning to do without. “In some

business has shown its ability to pivot,

consumers over fleet customers. Help

ways it’s actually better for people

and adapt to a new normal.

has come from manufacturers such

who have mobility issues,” says

as Toyota, who have made conversion

Jeremy Corash, General Manager

companies a priority, as they allocate

at United Access. “It’s probably

fleet sales. “It isn’t just another rental car,” says Oldenburg, “it’s something that could save someone’s life.” Still, the much-needed fleet sales that supply the auto mobility industry were down by as much as 40% overall in 2021, compared with 2019, according to NADA. This is easy to see, walking into an auto mobility dealership in Highlands Ranch, Colorado, on a sunny weekday afternoon. The showroom floor that looks to have once featured new factory model vehicles, now sits conspicuously empty; nothing but tile floors and work desks adorn the

“

something that we’ll continue to do

On the mobility dealership horizon perches the potential for a new business model; one that promises all of the rewards of pre-pandemic

Despite the setbacks auto mobility dealers have been facing, the industry is undaunted; proving to be as resilient and adaptive as the clientele it serves.”

moving forward, no matter what.” Corash says of the lean inventory, it’s “a good problem to have.” As long as the dealership is still able to harness customers, and walk them through this new sales process, too many

business, with a reimagined delivery system. “The opportunities for adapting our business model to better serve the needs of our consumers are endless” says Schrimsher, NMEDA Annual Conference Innovation & Technology Panelist. “The pandemic

tidy room. A total of eight mobility-

buyers beats having too few.

equipped vehicles sit on the lot. Like

In October, the Commerce

accelerant—driving a faster rate of

many dealerships, the used vehicles

Department announced the launch of

change for trends that preexisted its

coming in as trade-ins are helping to

an early alert system, in an attempt to

arrival.” Despite the setbacks auto

keep any inventory at all on the lot.

better manage semiconductor supply

mobility dealers have been facing,

“It’s hard on customers who want

chain disruptions. The goal of the

the industry is undaunted; proving

that traditional experience,” says

“Microelectronics Early Alert System”

to be as resilient and adaptive as the

Reuben Delomo, a mobility specialist.

is to gain information voluntarily

clientele it serves.

“They’re still expecting to come and

shared by international companies

walk the lot…some people really want

regarding COVID-19-related plant

to see the vehicle in person, test drive

closures, which, at least in theory,

it.” So they try to work with other

will help the government coordinate

dealers in the area, sometimes moving

resources to address those problems.

vehicles from one location to another

The Biden administration has also

in an effort to meet buyer’s needs.

called upon Congress to invest up to

Sales associates are also working

$50 billion to enhance semiconductor

to capture buyers in new ways. Online chats, phone calls, email communication, and pre-ordering of

NMEDA Circuit Breaker

manufacturing and research here in the States. But there is no magic wand or silver bullet. All of these measures

has in many ways acted as an

---

OFFICER’S MESSAGE

Keep Calm & Carry On

Our New Normal By Jud DeMott NMEDA Treasurer

s I write this in October for

sure that we still have excellent

and navigating our way through

a November release, I’m

programs and break-out sessions.

the COVID crisis while at the same

hoping that you’ve already

Our manufacturers have rallied to

time forgoing the revenue from the

made arrangements to attend our

make the new date work, ADED is

(intentionally) skipped spring 2021

rescheduled conference in mid-

committed to making it work, and

conference. NMEDA was certainly

January. Regardless of your politics,

we know that you NMEDA members

looking forward to the revenues from

it’s pretty clear that we will be dealing

want to make this conference a great

this first-ever co-located event. And

with COVID-19 or one of its iterations

success as well! Let’s get our travel

on that topic…. January was the only

for the foreseeable future. That is

arrangements made, and book our

logistically viable re-schedule date

apparently going to be our New

hotel rooms. At least we won’t be

that was feasible to all the involved

Normal. So let’s carry on with our

competing with Ohio State football

parties: convention center, hotels,

lives and businesses.

fans for hotel rooms like we had to in

and city of Columbus. We all need

Let’s get those conference bookings

September.

for this co-located conference to be a

confirmed. We will have those

This will also be my last article as

networking opportunities that we’ve

Treasurer as I am terming out. Thanks

“

all missed. We will have a lot of our

goes to Gerhard Schmidt who has

success, so let’s support it come “Hell or winter in Columbus.” We’re looking forward to seeing you there, and our manufacturers and exhibitors are counting on it!

Our manufacturers have rallied to make the new date work, ADED is committed to making it work, and we know that you NMEDA members want to make this conference a great success as well!”

Voc Rehab folks there again. We will

done a stellar job for NMEDA as

get hands-on with new products, and

Finance Committee chairman, and

our techs will have excellent training

that made my job easy. We also

opportunities. The Conference

owe gratitude to Danny and the

Committee has scrambled to make

entire staff for tightening the belt

---

Oct-Dec 2021

INDUSTRY ADVISOR

To Test or Not To Test... By Harry Baergen – Autoregs Consulting NMEDA CRP COORDINATOR Harry Baergen was previously the Regulation Enforcement Officer for Transport Canada. Currently, he acts

officer, self-assuredly expounded to

standards if and when NHTSA tests

as the Compliance Review Program

the audience that, “NHTSA has gone

the vehicles using the test procedures

(CRP) Coordinator for NMEDA.

on record since the early 1970s that a

specified in the FMVSS. Since the

vehicle manufacturer does NOT have

early 1970s the message to the

If you have any questions about the

to test in order to certify its vehicles.

industry has been that NHTSA’s test

contents of this article, or about

However, there are some standards

methodology is intended for NHTSA

the NMEDA CRP, contact Harry

that you cannot certify without

to determine compliance with the

Baergen at 778.888.2210.

testing. For example, FMVSS 301.”

minimum performance requirements

The NHTSA always held that

in any FMVSS. Although, performing

ome years ago, at a limousine/ bus builders conference in Las Vegas, NHTSA, together

with Transport Canada (TC), hosted an F/CMVSS workshop. The panel

manufacturers are not required to test according to the test procedures in an FMVSS to certify compliance. Past interpretations said that test procedures in the FMVSS only

consisted of Harry Baergen from

establish the means by which

TC, Harry Thompson from NHTSA,

NHTSA would evaluate compliance.

several OEM representatives and

Manufacturers are free to use other

one state inspector. The workshop

methods to certify compliance

hosted an audience of three to four

provided the vehicle meets the

hundred including manufacturers and their customers. When it came to the topic of destructive testing the discussion got a little heated. One manufacturer, a tall outspoken man wearing a big Stetson, rose up from the audience, made his way to the panel at the front of the room, banged his fist on the table in front of Harry Thompson and demanded, “Mr. Harry Thompson from NHTSA, I want you to tell this audience right now whether or not we have to test our vehicles in order to certify them!” Harry Thompson, a seasoned, unflappable, NHTSA enforcement

NMEDA Circuit Breaker

the test according to NHTSA test method is one way to certify a vehicle, manufacturers are not required to use that path. A manufacturer may use computer simulations or engineering analysis if it has exercised reasonable care in certifying that the vehicle would meet the standard when tested by NHTSA using the standard test procedures.

However, in the United States the

closing comments date of January

determine whether the vehicle meets

amount of actual testing that a

20, 2021, going back to the original

the requirement of the standard. For

manufacturer must conduct to certify

pre-2016 interpretations. Therefore,

example, a vehicle without a brake

its vehicles has been a controversial

in 2021, NHTSA’s interpretation is

foot pedal control cannot be tested

issue since the Vehicle Safety Act

back to the status quo established

to test procedure FMVSS 135, “Light

was promulgated in 1966, especially

in the early 1970s. In its current

vehicle brake systems,” which requires

for smaller companies. This became

interpretation NHTSA again holds the

“

a foot control. Another example is

position that the Motor Vehicle Safety

a vehicle without a steering wheel,

Act does not require a manufacturer

which cannot be tested to FMVSS 126,

to test vehicles to any particular

“Electronic stability control for light

method. As NHTSA has always

vehicles.” However, manufacturers

stated, the FMVSS test procedures

of vehicles without foot pedals or

are for NHTSA’s own use and that

steering wheels are still obligated to

manufacturers are under no obligation

demonstrate compliance subject to

to repeat these procedures to certify

recall.

vehicles. However, NHTSA states that

Another familiar example is the

even more disconcerting recently, on February 4, 2016, when NHTSA issued a letter of interpretation in response to Google about manufacturing vehicles with automated driving systems (ADS) without steering wheels or brake pedals. In the 2016 response to Google’s request for interpretation NHTSA stated that manufacturers could not validly certify vehicles as compliant with FMVSS unless the vehicles were capable of being tested using the exact test procedures associated with the particular standard. This restrictive interpretation required manufacturers to design their vehicles so that NHTSA would be able to conduct a compliance test to the exact procedure required by each applicable standard. The implication in the 2016 NHTSA interpretation was that a manufacturer could not certify compliance with a standard if NHTSA does not have a test procedure to verify compliance. In the 2016 Google interpretation, vehicles on which the FMVSS test procedures cannot be run, such as vehicles with ADS, could not be certified. The 2016 interpretation concluded that manufacturers of these vehicles will have to wait for amendments or seek exemption under 49 U.S.C. 30113. [This is still the case in Canada.] On December 21, 2020, NHTSA rescinded that interpretation, with a

NHTSA again holds the position that the Motor Vehicle Safety Act does not require a manufacturer to test vehicles to any particular method. As NHTSA has always stated, the FMVSS test procedures are for NHTSA’s own use and that manufacturers are under no obligation to repeat these procedures to certify vehicles. However, NHTSA states that the simplest way to demonstrate due care is to conduct testing by strictly following the test procedure.”

the simplest way to demonstrate due care is to conduct testing by strictly following the test procedure.

hand control manufacturers who have recently designed and certified their product to meet FMVSS 124,

In rescinding the 2016 restrictive

“Accelerator control systems.” In

interpretation, NHTSA further states

order to make the hand controls

that if NHTSA cannot conduct the test

universal to comply when fitted in

on a vehicle that does not coincide

many different vehicle makes the

with the conditions set out in an

hand control manufacturer tested

FMVSS it will pursue other means to

the hand controls independently,

Oct-Dec 2021

INDUSTRY ADVISOR

(continued)

apart from a vehicle, in a mini

when a vehicle fails a compliance test

or component would meet the test

environmental chamber rather than

using those procedures. The hand

requirements of the standard if it was

testing the hand controls installed in

control manufacturers were also able

tested to the exact test method set

approximately forty different vehicles

to demonstrate to CRP that the hand

out in the standard. In the case of

by placing each vehicle in a full

controls complied separately as a

many standards, especially standards,

environmental chamber. Competitors

component and would not affect the

such as F/CMVSS 207, 208, 210,

of the compliant hand controls

OEM accelerator control system of

301, etc., that prescribe dynamic

expressed some push back through

the various types of vehicle makes

(destructive) testing, the simplest

NMEDA, because the standard

and models the hand controls were

way to certify is to test according

requires the accelerator control

installed in.

to the exact test method set out in

system to be tested as installed inside

Where a manufacturer of adaptive

a vehicle with the entire vehicle

vehicles or vehicle components

inside an environmental chamber. However, NMEDA CRP accepted the manufacturers who tested the hand controls separately in a mini chamber as having exercised due care in certifying its product. CRP partially based this acceptance on NHTSA’s statement that while manufacturers are not required to certify compliance using NHTSA test procedures, NHTSA will hold the manufacturer responsible

uses alternate test procedures to evaluate compliance, CRP, as with NHTSA, considers that vehicles with novel designs are held to the same performance standards as traditional vehicles. However, CRP does not have the capability to test vehicles

the standard, or as much of the test method as possible. With respect to novel design vehicles where other means may have to be used to fill in the gaps, a manufacturer will still have to be able to demonstrate that the vehicle complies with the applicable standard. ---

like NHTSA does. This means that an adaptive manufacturer, like the hand control manufacturer, will have to demonstrate to CRP that the vehicle

Get Social with NMEDA

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QAPx, the long-awaited digital solution for the administration of QAP, is now live. All dealers must be actively using QAPx* by January 31, 2022. For more details point your smartphone camera at this code OR visit:

www.NMEDA.org/QAPx *DocuTrack is an approved alternative to QAPx

Oct-Dec 2021

Moving the Needle Without Reinventing the Wheel: Key Takeaways from the 2020 Price Survey by Amy Schoppman NMEDA DIRECTOR OF GOVERNMENT RELATIONS

friend once sent me a link

skewering of overused corporate

the overhaul of NMEDA’s biennial Auto

to a YouTube video entitled

expressions led by Will Ferrell, et

Mobility Price Survey (formerly known

“Long Haired Businessmen

al. wearing Party City wigs during

as the Average Price Survey and

Video Conference.” I initially

a meandering Zoom meeting that

forevermore acronymized as AMPS). I

considered this text message an

involved numerous catch phrases and

realized after my initial meeting with

act of overt aggression given that I

very little business activity (other than

our survey partner that, while perhaps

had recently revealed to said friend

belittling Mark and his iPad). If you

not my core competency, I’d need to

my waning patience with what I

enjoy laughing, consider watching it

familiarize myself with the language

considered grating, pretentious, and

sometime.

of “business” if I wanted to get down

ultimately meaningless business lingo.

While I am fluent in the tightrope-

You know, sentences such as: “Let’s loop in the team, circle the wagons, and get our ducks in a row before we leverage key learnings that reflect our core values” (or something). It turns out the video was a comedic

walking-buzzword-reliant language of political nonsense, I’ve never had much tolerance for the business world’s approach to a shared vernacular. That changed rather abruptly when I became involved in

to brass tacks and knock it out of the park. So, I learned the ropes, thought outside of the box, and got down to the business of raising the bar. What follows is a summary of the history, the purpose, and—according to actual businesspeople in the auto mobility industry—the real-world business benefit of NMEDA’s revamped price survey and new benchmarking platform.

Window of Opportunity Seizing our chance to refresh and enhance the association’s traditional price survey, which has historically been conducted every two years, NMEDA partnered with an independent third-party to help manage the project’s moving parts.

NMEDA Circuit Breaker

In addition to providing expertise in association industry surveys, studies, and data analysis, the company (Dynamic Benchmarking) would also serve as the collector, tabulator, and reporter of all pricing data submitted in response to the survey. Committing to a single provider of secure data storage was a no-brainer, given that it means NMEDA members will eventually be able to easily compare year over year data by importing past survey data via the benchmarking platform. But I’m putting the cart before the horse here, so let’s stick a pin in the benchmarking platform and I’ll circle back to that element

historically gone unreported. NMEDA’s

Taking It to the Next Level

president, Christian Quandt, was a

In addition to what data was

critical early resource and sat on the

collected, NMEDA also enhanced

Before AMPS launched, we took

initial AMPS modernization task force.

how that data was collected and

a deep dive into the details of

“A lot of behind-the-scenes work

presented. Instead of receiving

the information being requested.

occurred before the survey launched

a paper survey in the mail (to be

Since the survey’s inception in the

to ensure that we were capturing all

completed by hand and submitted via

mid-2000s, much has changed in

the newer equipment and accessories,

fax), we decided to stop tormenting

the auto mobility industry: auto

eliminating obsolete or redundant

our members, streamline the data

adaptive equipment has advanced

items and dated terminology,

submission process, and invest in

technologically, new auto adaptive

and using precise language for

a digitalized survey approach that

equipment solutions have been

the survey’s category and item

aligned with 21st Century sensibilities.

introduced, and vehicle options

descriptions. The process included

All active dealer members in good

have expanded well beyond full-size

numerous and sometimes comically

standing were invited to participate

vans and minivans. A significant

lengthy conversations about the

when the survey launched in April

motivating factor for this overhaul

importance of distinguishing between

and, by the time data collection

was NMEDA’s desire to provide

passenger and mid-ship applications,

closed months later, 201 of those 324

our members—as well as our

or the necessity of notations

dealers had completed the survey.

government partners—with the

indicating that pricing should include

Given that we witnessed an overall

most comprehensive, detailed, and

labor, but we felt those deliberations

participation increase of 23% when

accurate industry pricing data. To

were necessary if this initiative was

compared to the most recent (2018)

that end, the survey’s equipment

going to produce greater value

survey, it’s a safe bet to conclude

categories and terminology were

for our members and government

that NMEDA and dealer members

refreshed to reflect the current

partners. Considering the innovative

are on the same page regarding the

technical and equipment landscape

nature of our industry, this exercise of

relative ease of data entry and survey

of our industry. Accordingly, the 2020

periodically scanning the landscape

participation. Sam Cook, the GR

survey results drill down into pricing

and reshaping the survey questions

Committee’s Board representative and

data on vehicles, equipment, and

to reflect the current product and

an AMPS beta tester, notes that the

other products and services that have

service reality will be a feature of the

survey’s participation rate increase

AMPS moving forward.”

is significant for two reasons. “First,

momentarily.

Next-Generation

Oct-Dec 2021

for NMEDA to provide members

to our government partners at the

competitive intelligence. It is currently

with actionable business intelligence,

U.S. Department of Veterans Affairs

unclear to me whether members view

dealers must participate in the survey,

and State Vocational Rehabilitation

this platform as rocking the boat or

and the online platform has helped

Agencies, respectively. These reports,

as an integral part of their game plans

with that. Additionally, since VA and

each available for download in

moving forward, but based on past

VRs rely on the survey results to

the Member Portal Digital Library,

president Chad Blake’s takeaway,

establish payment parameters for

represent an important advancement

we won’t be going back to square

auto adaptive equipment, dealers

for NMEDA and our commitment

one: “With the AMPS portal, NMEDA

should understand the importance of

to providing current and thorough

has established a one-stop gateway

contributing to the data pool. At the

industry data to our government

for members to access, evaluate,

end of the day, this is a great tool for

partners. Reliably furnishing these

and compare industry pricing data.

both members and third-party payers,

agencies with professionally compiled

The ability to view and analyze the

and the 2020 survey took things to

data should be the new normal, and

most thorough pricing snapshot of

the next level.”

NMEDA intends to continue bringing

the auto mobility industry is a huge

these resources to the table in future

benefit, and this new platform is a

survey years.

sensible and valuable tool that can

Deliverables Once the dealer responses had been

help members of all sizes make more

received and tabulated, NMEDA

Game Changer

issued several reports intended to

Finally, and exclusively available to

increase the visibility and impact of

dealers who completed the survey,

the AMPS data. The general report

members are now able to log in to

presents the survey results, which

their survey (or “benchmarking”)

encompass 105 individual equipment

accounts and generate detailed,

items grouped into eight categories,

custom price reports; compare their

while the VA- and Vocational

dealership’s data against the industry;

Rehabilitation-specific versions

filter survey results by adjusting

of the report include customized

variables; and access additional

Questions? Ping me.

introductions tailored for delivery

business tools that can boost

---

informed decisions.” Gang, I have a hard stop at [insert whatever time it is] so we’ll have to wrap this up, but FYI my two cents is that the AMPS overhaul really does align with NMEDA’s core values. Lesson learned: sometimes business speak makes perfect sense.

NMEDA Member Portal, Digital Library

NMEDA Circuit Breaker

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MEET ALL THE SECUREMENT HEROES:

GETTING BETTER EVERY DAY Four Learning Tracks Technician Training

Dealership Management

Dealer Sales & Marketing

Innovation & Technology GET CERTIFIED WITH BRAUN OR VMI

SCHEDULE OF EVENTS

Saturday, Jan 15th

Sunday, Jan 16th

Monday, Jan 17th

8:00 am–12:00 pm Vehicle Move-In 12:00 pm–4:00 pm Exhibitor Setup 5:00 pm–6:00 pm Opening General Session 6:00 pm–9:00 pm Expo Grand Opening

8:00 am–10:10 am All Learning Tracks 10:15 am–2:00 pm Expo 2:00 pm–4:10 pm All Learning Tracks 4:20 pm–5:20 pm Day 2 General Session 5:30 pm–6:30 pm General Session with ADED 6:30 pm Open Evening

8:30 am–11:30 am 11:30 am–12:30 pm 12:30 pm–2:00 pm 6:00 pm–7:00 pm 7:00 pm–9:00 pm

Expo Dealer’s Open Forum Closing General Session Auction Fundraiser & Reception with ADED Awards Banquet

OPENING GENERAL SESSIONS

Tricia Downing Paralympian, Author

Dr. Rory Cooper Human Engineering Research Laboratories, University of Pittsburgh

Noah Currier Oscar Mike Apparel & OMFoundation

Mark Wellman No Limits Tahoe

By far 2020’s best reviewed session, the Rolling Disrupters are back—this time taking center stage at our Opening General Session, primed to once again entertain and inspire us all. A hybrid of previous and new Disrupters will join returning moderator Mike Savicki for 45 minutes of laughs, lessons, and stories of inspiration you won’t find anywhere else. Come be blown away by folks who use their chairs as wrecking balls to shatter expectations and break molds. Challenge accepted—again!

Apr-Jun 2021

S U N DAY, J A N U Fixed Ops: Maximizing Your Shop’s Potential

The Dollars & Sense of Your Business

Join one of the most respected operators in the business, Dan Walsh, as he takes you inside his shop to share some of the tips, tricks and insights that have boosted his profitability—and made him the envy of the auto mobility industry.

You know the old mantra, “If you want to be successful, surround yourself with people smarter than you?” Step into this session and consider yourself surrounded. Learn about what financials matter most, and what you can do start doing immediately to improve your bottom line.

Dan Walsh Bussani Mobility

MODERATOR

Charlie Lincoln Tempe Mobility

Direct Sellers Don’t Own the Internet: How to Get Your Share

Mark Roberts OTB Solutions

Sick of losing sales to direct sellers? Learn how to fight back. Internet marketing is a vital part of every dealer’s strategy, and the pandemic just reinforced that point. This session will offer concrete action items you can put into place right away to level the playing field and take back your share.

Want to Close More Customers? Deal Structure is the Key This advanced session will dive deep into financing, showing how to accurately evaluate your buyer’s credit early on and structure better deals for lender approval. Learn how to take the client out of the market and close the deal on approved credit payments. Juan Callazo MobilityWorks

Seven Deadly Secret Tips for Administering QAP Online

Paul Musso Adaptive Driving Alliance

OK, maybe “deadly secret” is a bit much, but now that QAPx and DocuTrack are firmly established, it’s time to start maximizing the benefits of these tools. Learn about the most common errors made and how to avoid them. Discover features you may not be aware of that can dramatically increase efficiency. PLUS: All your questions answered.

PANELISTS

Tim Barone, VMI Chad Blake, Ablility Center Gerhard Schmidt, Schmidt Business Consultants

Record Profits, Empty Lots: Making Sense of the Inventory Shortage

MODERATOR

Doug Hadden ACV Auctions

Doug Hadden of ACV Auctions will start this session with a data-driven analysis and forecast of vehicle values and availability. Doug will then lead an auto mobilityspecific, deeper dive inventory discussion with expert panelists from our industry. PANELISTS

Craig Schrimsher, BraunAbility Mark Oldenburg, Toyota North America

A RY

1 6 ,

2 0 2 2

Growing the Commercial Side of the House

Mark Minatel Dennis Summers Driverge Vehicle Innovations

Sure, there’s opportunity there, but there are also questions: what type of investment is required to consistently win commercial business? What products make the most sense in your market? Margins? Sales cycles? Gotchas? Listen, learn and ask your own questions during this unique session dedicated to the commercial side of the business.

Managing Adaptive Mobility RIsk: Past, Present & Future

John Kazanchy Specialty Vehicle Consulting Chris Woods Fortress Partners

Knocking Down Silos: Dealership Synergy in a Digital World

How to Win Friends & Influence the Influencers: A Fresh Perspective

The pandemic had a silver lining: dealers were forced to embrace unfamiliar digital solutions. This session will look at real-life dealer implementation, plus dive into ways these solutions can create new synergies between sales and service to increase profits. Aaron Gardner Cassy Churchill Justin Riendeau BraunAbility

MODERATOR

Russ Newton Howell Ventures, LTD.

Our wildly popular Influencers panel is back, this time with a twist: the unique perspective of mobility professionals in chairs. Discover how to establish real connections with your local influencers, create trusted relationships and drive more organic, repeat business to your store. PANELISTS

Paul Erway, Superior Van & Mobility Brent Key, Adaptive Driving Ryan Green, United Access

Why Aren’t We Doing That? The Low-Hanging Fruit of Digital Marketing

Pimp My RIde: Accessible Self-Driving Vehicles

Dr. Rory Cooper Human Engineering Research Laboratories (HERL), University of Pittsburgh

This presentation will focus on three main liability segments for Adaptive Mobility dealers to include product liability, passenger safety, and auto procedures. We will explore the significant risks of the past that have been mitigated by product, policy and industry changes; the current driving forces in premium costs; and how to address these issues for the future.

The inestimable Dr. Cooper is back, and here to give you the inside scoop from Pitt’s Human Engineering Resources Laboratory. Learn about little-known advances in vehicle autonomy, user priorities and how designers are enhancing the entire trip experience. Dave Lemmon Dealer OMG

Your customers are on Facebook and Instagram every day. Discover the three ads and audiences every store should be running to succeed. PLUS: Google My Business is the strongest marketing channel introduced in the last decade, and it is 100% free. Learn how to make it work for you.

NMEDA 2021 CONFERENCE REGISTRATION January 15-17, 2022 | Columbus, OH

Registration also available online at www.NMEDAAnnualConference.com Company: ____________________________________________________ Contact: __________________________________ Address: _______________________________________________________________________ City: ____________________ State/Prov: ____ Zip/Postal: _________ Phone: ________________________ Email: __________________________________

DEALER

TECH

ALLIED HEALTH PROFESSIONAL*

EDU/GOV/NON-PROFIT*

Member

$600

$380

$195

2nd

$525

3-8

$435

$350 $710

$195

New Member

$380

Non-Member

$930

SINGLE DAY PASS: (Sat/Sun/Mon) $300 (member) $600 (non-member)

CODES

1 2d 5

Dealer

Tech - Braun MSE

Tech - VMI & Evo

Tech - Evo Only

BANQUET ONLY: $75 (Monday Night)

2b 3

Tech - VMI Training

Allied Health Professional

Tech - Braun & Evo Edu/Gov/Non-Profit

Single Day Pass Codes: SAT / SUN / MON

Banquet Only

ATTENDEES __________________________________

____

Name

Code

__________________________________ Email

T-Shirt Size:

$______ Cost

YES NO Awards Banquet?

Men’s Cut

XXL

Women’s Cut

XXL

__________________________________

____

$______

Name

Code

__________________________________ Email

T-Shirt Size:

Cost

YES NO Awards Banquet?

Men’s Cut

XXL

Women’s Cut

XXL

__________________________________

____

Name

Code

__________________________________ Email

T-Shirt Size:

Cost

YES NO Awards Banquet?

Men’s Cut

XXL

Women’s Cut

XXL

__________________________________

____

$______

Name

Code

__________________________________ Email

T-Shirt Size:

Cost

YES NO Awards Banquet?

Men’s Cut

XXL

Women’s Cut

XXL

NOTES/COMMENTS/SPECIAL NEEDS:

* CEUs not offered. Individuals seeking contact hours must register for the ADED conference.

PROVIDE CARD DETAILS OR MAIL REGISTRATION AND CHECK TO NMEDA BY JANUARY 8, 2022

NO REFUNDS FOR NO-SHOWS OR CANCELLATIONS AFTER JANUARY 8, 2022

$______

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TO OUR CURRENT EXPO SPONSORS AND EXHIBITORS

THANK YOU!

AOTA — ATP Medical, LLC — Banclease Acceptance Corporation — Bever Mobility Products — Brandl Mobility Finance Bruno Independent Living Aids — Collebuilt Systems — Dealer OMG — DealerTeam — Drive-Master Driver Rehabilitation Institute — DriveSafety — Electronic Mobility Controls, LLC — EZ Lock Fortress Partners Insurance Agency — General Motors Corporation — Joysteer — Master’s Specialty Vehicles MGA Research Corporation — MPS Corporation — PSA Insurance — RADCO — Ruby Slipper, LLC Stero Optical Company — Systems Technology Inc. — United Spinal Associaion — Wheelchair Getaways

www.AutoMobilityExpo.com

Oct-Dec 2021

SPONSORSHIP OPPORTUNITIES

Presenting Sponsor

Night Cap

Joint General Session Sponsor

$25,000

$10,000

One sponsorship to rule them all. There is no bigger opportunity to place your company in front of every ADED & NMEDA attendee than to be the presenting sponsor. You will be showcased as such pre- and post-conferences as well as during the event.

Want to be popular? Try handing out 400 free drink tickets at your booth for the wrap party to follow the Awards Dinners at the Big Bar on Two inside the host hotel, which will be decked out with your branding. Guests will be provided a free drink of their choice and you’ll be the host with the most.

Become the exclusive sponsor for the only ADED/NMEDA joint general session for the entire event. This opportunity includes a 2–3 minute speaking opportunity in front of ADED and NMEDA’s combined attendees as well as a seat drop for all individuals attending the session.

NMEDA Keynote Address

ADED Keynote Address

Elevator Cling

$7,500

Opportunity to address attendees for 2–3 minutes at the NMEDA Opening General Session and introduce our Keynote speaker. This sponsorship also includes a seat drop for all individuals attending the NMEDA Opening General Session.

Opportunity to address attendees for 2-3 minutes at the ADED opening general session and introduce our keynote speaker. This sponsorship also includes a seat drop for all individuals attending the ADED Opening General Session.

Exclusive opportunity to showcase your company on the interior doors of all elevators at the Hyatt Regency Columbus host hotel for the duration of the event.

Welcome Bags

Insulated Water Bottles

Automatic Traffic

$7,500

$7,000

$6,500

Get your company on the back of every ADED and NMEDA attendee. No cheap totes here, we protect your brand with a quality backpack. Why? To give you continued brand exposure long after the event! You’re welcome.

Protecting your brand with premium, insulated water bottles (no plastic junk) provided to each ADED and NMEDA attendee, branded with your company logo.

You will host six $500 cash giveaways, plus the $1,000 Passport drawing right in your booth, with all the fanfare we can muster—and they must be present to win!

$7,500

ab ail v 2A

Room Drop $6,500 Deliver your promotional information right under the door of each attendee’s room at the Hyatt Regency Columbus with your own custom envelope and inserts.

Lanyard

Clipboards

$5,000

$5,000 The evaluator’s best friend. Custom branded clipboard with your logo on it for all ADED and NMEDA attendees. The perfect item to help with training on the road and during behind the wheel evaluations.

Put your brand directly around the neck and in view of every ADED and NMEDA attendee at the events.

INTERESTED? GREAT—CONTACT US TODAY! 38

www.AutoMobilityExpo.com • phone 813.264.2697 • e-mail conference@nmeda.org NMEDA Circuit Breaker

SPONSORSHIP OPPORTUNITIES le

b ila va A 2

Education Session Sponsor

Sanitizer Sponsor

Jumbo Conference Wall Cling

$5,000

$4,500

Hand sanitizer is here to stay. Custom brand hand sanitizer stations that will be scattered throughout the convention center. You will have 20 stations in total that will be strategically placed within the expo hall and all education areas.

Is the large conference wall cling not big enough? We have got you covered. With 144 square feet in a custom branded wall cling, the attendees will not be able to miss this.

This exclusive sponsorship lets you custom brand all 10 reader boards outside of every ADED and NMEDA education session throughout the entire event in addition to including your logo right next to the course names.

Hotel Key Cards

Massive 8’ Quad Sign

Mask Sponsor

$4,000

$3,500

Brand every hotel key card with your custom design for all ADED, NMEDA and Expo attendees staying at the Hyatt Regency Columbus.

There will be no escaping your branding with this four-sided beast. Each side is 8’x3’, positioned in high traffic areas in the convention center.

Want to promote your company and protect your clients? This sponsor will be able to place their logo directly on a mask that will be included in all the welcome bags for the attendees.

ila

va 2A

ab ail Av

Large Conference Wall Cling

Schedule Cards

$2,500

Place your company directly in the path of the attendees as they make their way through the convention center with 48 square feet of custom branded real estate.

Put your company logo right on the schedule card given to all ADED and NMEDA attendees. Stay top of mind as the attendees look to figure out where they are supposed to be next.

Add-On Items - $750 each Available exclusively as an add-on for our sponsors and exhibitors.

Bag Insert

Program Ad

Provide us with your promotional piece, and we’ll stuff it in there.

Single page ad in on-site Program Books for all ADED and NMEDA attendees.

INTERESTED? GREAT—CONTACT US TODAY! www.AutoMobilityExpo.com • phone 813.264.2697 • e-mail conference@nmeda.org Oct-Dec 2021

MEMBER NOTICE

NMEDA Board Elections: Would You Like to Serve?

MEDA is currently accepting nominees for the following five positions on our 2022 Board of Directors. Are you or someone you know interested in serving? If so, please have a look at the eligibility requirements below. Nominees must be at least 21 years old and a current member in good standing. NOTE: Nominations

are open for all five positions, including those with incumbents running for reelection.

Representative at Large (2), & Structural Equipment Manufacturer

President

Incumbents:

Running for reelection? YES

• Rep. at Large 3 – Dan Walsh

Requirements:

Incumbent: Christian Quandt

Running for reelection? YES

You must have been elected and served

• Rep. at Large 4 – Corey Kupsh

on the Board of Directors within the last

Running for reelection? YES

INCUMBENTS UP FOR REELECTION

three years.

• Structural Equipment Manufacturer Rep. – OPEN

The NMEDA Board of Directors meets

Requirements:

nine times a year via web meeting or

You must have served on at least one

conference call and twice a year in-

NMEDA Committee or Task Force in

person: once in early spring and once

the preceding three years or have

at our annual conference. The term of

previously served on the Board of

each office is two years. The names of

Directors and completed that term in

all eligible candidates wishing to declare

good standing.

for any position will be provided to the

Dan Walsh (Rep. at Large 3)

NMEDA Nomination Committee.

Treasurer OPEN Requirements:

PLEASE NOTE: Nominations close November 11, 2021.

Corey Kupsh (Rep. at Large 4)

You must have previously served on the Board of Directors and completed that term in good standing.

If you are eligible and interested, you are invited to consider running for a board position. Email us at info@nmeda.org or give Marilyn Myers a call at 813.264.2697 —she will take care of you. Christian Quandt (President)

NMEDA Circuit Breaker

GUEST FEATURE

Need to Improve Sales? Run an MRI on Your Business Today By Mark Allen Roberts OTB SOLUTIONS

NMEDA Conference Speaker Dealer Sales & Marketing Track

hen I ask CEOs and Sales leaders: “how do you plan to end 2021 strong and

hit the ground running in 2022?” …I

In this article we will discuss how to

What if we used a scan of your

run an MRI for your business now

businesses health today that could

and strategically pivot and lean into

help us prevent your business having a

the data to structure, train and coach

stroke and or going out of business in

your sales team to drive the outcomes

the future?

leader’s desire.

What if we had a Business MRI and we

receive a variety of responses. Some

There was an interesting article in the

could scan your business and share

have plans and specific strategies

Wall Street Journal some time ago

specific areas that need to improve

and tactics, but the majority are more

about a reporter who wrote about

before they become fatal?

focused on this week, month and this

healthy lifestyles discovering he had

quarter.

a blocked Carotid artery although

I spoke at a trade event in Washington DC and asked a room of CEOs and

he was not currently showing any symptoms.

business leaders to raise your hand if

As I read this article it reminded me

you felt with 100% certainty your sales

of how many teams, I have served

organization has the skills to hit your

were experiencing small symptoms of

sales and profit objectives in 2021….

problems but needed to dive deeper

not one hand was raised.

to find the root causes and heal them.

This was concerning but not

Many CEOs and sales leaders I speak

surprising.

with have issues just below the

I have helped organization improve their sales and deliver more shareholder value for over 30 years. CEOs and CFOs have always

surface in their businesses that need a business health MRI to identify them, then prescription to close them. Let me ask you a few questions:

expressed a concern that sales are

What if we could provide a data driven

more of a dark art than a science.

scan for the health of your business

For years I have heard: Why can’t

today?

For over 36 years I have helped sales team to drive profitable growth. When I led sales and marketing for Vantage Mobility this process drove explosive growth in sales and profits. When I was asked to open Arizona Mobility Products mobility dealership this process resulted in over 80 vehicle sales in 12 months. This process has been the same with each team I have served, and I believe it is more critical now than ever given the changes so many of us have experienced. I suggest seven areas of your organization to scan to give leaders in the mobility industry the data they need.

sales run more like the rest of my

What if this scan could predict your

business with systems, processes and

business’s future health if things

Voice of Your Customers

deliver predictable results?

remained the same?

Here we capture things like how

NMEDA Circuit Breaker

your buyers buy and why they buy

from you and why they don’t. What

speak in the language of the buyer

servers and CRM. We look at things

is your net promoter score? Capture

personas you serve?

like on boarding new sales associates

how your buyers are buying today and what criteria they need to make a buying decision. What is your customer satisfaction, and will past customers refer friends to work with your team?

Systems and Processes Does the team have a Sales Plan? Do you have a formal Sales Process that is buyer centric? Are the systems in place to support profitable growth that provide salespeople valuable insights to prescriptively growing their business?

Marketing Does the team have a strong digital marketing competence? (If not, you must accelerate this now) I suggest running a value proposition audit to ensure you clearly understand what your buyer’s value after the last 90 days of disruption. Do you clearly understand the various buyer personas of your customers and decision makers, and have you equipped sales with the right tools and messaging for each? How active is your website regionally? Is your website found and does your site

Sales Support

and time to revenue. We review KPI’s (leading and lagging indicators)

Here we look at all the sales support

and are they the right ones for the

tools, systems and processes to

business today and in the future, by

ensure they are aligned to drive

sales role.

profitable sales growth while making it easy for customers to buy from you.

Sales Mindset We want to determine things like what

Once we scanned your organization for all of the above, we diagnose the overall health of your business today and predict the future success of your

do your salespeople believe about

organization.

things like: pricing, quality, selling,

We look at your business and

business outlook, accountability and

customers today together then create

motivation??

a plan and connect the dots between

Sales Skills The main focus here is to determine by salesperson and sales manager if they have been trained and do they have the sales skills needed in your market of today? Do they understand how to sell based on value and not just price? Do they feel comfortable asking strong qualifying and discovery questions to get to the root of the

your current state today and where your team desires to be in the future. I hear some of you saying: “Wow Mark that’s a lot of work, I am already buried in work and so is my team how will we find the time to gather this information?”

My challenge is if not now, when?

buyer problems? Do the salespeople know how to negotiate and close?

Metrics and Data Here we dive into the transaction data often buried deep in your

If you want help running an MRI for your business now and have the data to make strategic pivots let’s chat. I’ll be presenting at the NMEDA Annual Conference in January. Check out my session on the Dealer Sales & Marketing Learning Track, Sunday, January 16th! Healthy businesses will survive now and thrive in the years to come! How healthy is your business? ---

Oct-Dec 2021

WHICH IS RIGHT FOR YOU? by Paul Musso ADAPTIVE DRIVING ALLIANCE (ADA)

s NMEDA members are

Simply put, QAPx is a better way to

audit, no one is digging through your

well aware, QAPx has

administer the QAP program.

files looking for this info. You’re not

been rolling out to all

So, why change the QAP process?

pulled away from your work for the

QAP accredited locations over the last several months. As per the NMEDA Board of Directors, all QAP accredited locations will be required to be on QAPx or DOCUTRACK to electronically administer QAP no later than January 31, 2022. So, how do you decide which is right for your store? We’ll help to answer that question in this article. Let’s start by getting into the specifics of each solution.

What is QAPx and How Does it Benefit You? QAPx is a custom-built web-based system for: • Uploading and storing all QAP related documents • Entering job details • Performing the weight analysis • Electronic touchscreen final checklist • Signing and storing all QAP customer forms • Submitting all QAP job data to NMEDA

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If you’ve ever been through a QAP audit, filled out monthly label reports, or wanted a more efficient, accurate system for documentation, you’ll appreciate the change!

“

day fetching papers. Required audit documents can be accessed by the auditor remotely* without interfering with the dealer’s operations. This also provides secure electronic storage for these files, safe from any local

When it’s time for an audit, no one is digging through your files looking for this info. You’re not pulled away from your work for the day fetching papers. Required audit documents can be accessed by the auditor remotely* without interfering with the dealer’s operations.”

All required QAP documentation is

disaster. The electronic storage gives

electronically uploaded and stored.

you easy access to these documents

This includes items such as Technician

when needed. No more digging

training certificates, tool calibrations,

through folders or trying to determine

insurance certificates, your QAP

where someone else put the info.

manual and other QAP required documents. When it’s time for an

Job details are entered via a webbased system. The system is intuitive

with dropdowns and smart search features that automatically appear as needed for the job and products you are installing. You’ll find that data entry is a breeze! Shop efficiency is increased by eliminating duplication of entry and unnecessary paperwork. Information is entered once and all the other fields across the QAP platform auto-populate to all required forms. The intuitive system walks you through the QAP process and provides a requirement guide for new Technicians and Service Managers that indicates required and optional data. It increases the accuracy and consistency of your shop’s QAP submissions and will ultimately contribute to providing industry

Required QAP forms are stored in

with QAPx. Click a button and you’re

QAPx, and already filled out with the

done! Label reporting forms, label

pre-populated information such as the

logs, and the necessity to submit

dealer, customer, and vehicle details

these forms to RADCO are gone

that are the same for all forms. These

for good! There is no submission to

required QAP forms include the:

RADCO required for anything when

• Vehicle Delivery Confirmation

aggregate data to help with decision

• Make Inoperative

making.

• Statement of Customer

Accuracy of information is critical. Field testing showed variations in how weights were calculated and what was, or was not, included in

Experience for driving controls • Out of Area Service Agreement • Wiring Diagram Template

the calculations. QAPx accurately

Use what you need or upload your

calculates weights and provides

own approved version of each

warnings if weights are exceeded.

form. You can also upload other

Instead of a huge multi-page final checklist, the electronic final checklist shows a compact list of the types of

documents to the job if needed. Ease and flexibility are both built into the system!

items to inspect that expands and

It’s the end of the month, you had

contracts to the detail needed with

20 jobs completed. Now you have

the touch of the screen. This becomes

20 label reporting forms, the label

cleaner and less confusing for the

summary form and the label use form

Technicians, especially newer ones.

to submit to RADCO. Too many hours

Never forget a required form again!

spent on paperwork…all eliminated

“

you use QAPx.

Label forms are gone for good!”

We’re excited to finally have this released. Great new features, huge time savings, and it comes fully supported with Level 1 and Level 2 technical support six days a week. A toll-free call center is available when your dealership is open. As you would expect, an investment of this magnitude in the Quality Assurance Program requires significant resources and generates substantial ongoing expenses. But QAPx is more affordable than you might think. The cost for QAPx is $49/month for each individual location. However, the NMEDA Board of Directors recently passed a motion directing the association to cover all dealer costs for QAPx through August 1, 2022. continued

Oct-Dec 2021

QAPx vs. DOCUTRACK

(continued) when the Technician attempts to take the picture. They stop, install the grommet, and take the picture. Now the short that would have occurred at some point, or the resulting fire that could have been catastrophic, never happens! Whether you’re a single-point shop or have multiple locations, it’s important to know that things are being done the RIGHT way. DOCUTRACK gives you the opportunity to audit the installation of any product installed at your shop, right from your computer. See the who, what, when and how of installations with photos of each critical installation point.

What About DOCUTRACK and How Does that Benefit You?

registrations automatically for several manufacturers, saving additional

The service module provides the

DOCUTRACK is a web and tablet-

administrative hours each month.

opportunity to see pictures or videos

based quality control and service management system custom built for the mobility dealer. There are seven

The installation module is a quality control system designed

of any service job that runs through your shop as well.

to drive quality to every product

This audit capability provides

in every installation, every time.

excellent training opportunities for

Developed by the Adaptive Driving

Service Managers and Technicians.

• Administration of QAP

Alliance, DOCUTRACK worked

The Service Manager can print out

• Installation module

with manufacturers to develop the

• Auditing

critical installation points (CIPs) and

• Technician training tools

secondary inspection points (SIPs)

• Service module

for each type of product. These

• Dealer protection

automatically populate on the tablet

• Notifications

when the manufacturer part number

main aspects of DOCUTRACK that include the:

is entered. The Technician documents As an officially licensed portal to administer QAP, DOCUTRACK does everything that was discussed

each CIP with a picture during the installation. That way, nothing critical gets missed during the installation

above. Therefore, anyone using the

process.

DOCUTRACK system does not need

For example, it may be Friday

to use the QAPx system. QAPx and

afternoon and two more installations

DOCUTRACK are wholly separate

need to be completed before closing.

programs; however, they were

The Technician is hurrying and forgets

developed using the same basic code

a grommet for a wire going through

base.

a firewall. The DOCUTRACK app

Beyond administering QAP,

requires a picture of that grommet

DOCUTRACK also submits warranty

NMEDA Circuit Breaker

as one of the CIPs, which is noticed

vehicle before…let us know when

Create a Service Completion report

you figure it out!” So you waste

documenting exactly what services

several hours trying to “figure it

were performed, and what was

out.” Now you can view photos

declined, by the customer. Historical

of how other technicians have

reports allow you to capture service

solved the problem in just minutes…

work declined on previous visits.

without ever leaving the shop!

Pictures and videos show exactly how

The tablet also provides access to

the vehicle left your shop.

wiring schematics and installation

Studying loss runs over the last 10

manuals for products, if available,

years shows our biggest cost with

with the touch of a button. If

insurance is defending the fact that

a Technical Service Bulletin is

the dealer did nothing wrong. The

available for the product being

right documentation is critical in

installed, there is a link to the

keeping this cost down.

bulletin right on the tablet. Everything the Technician needs for photos of any installation and review with the Technician or the service team, helping techs to improve quality and increase efficiency. By accessing the photo library of DOCUTRACK, Technicians have access to tens of thousands of

“

a successful installation is right at their fingertips. The Service Module brings proven automotive technology to the Mobility industry. It standardizes the inspection process when a customer brings their vehicle in for service. With industry customized

DOCUTRACK gives you the opportunity to audit the installation of any product installed at your shop, right from your computer.” photos of installations performed by

pop-ups, it quickly and easily walks

mobility dealers across the country.

a Technician through a vehicle

Stripped of all customer and dealer

inspection. Easily create a service

information, the technician can easily

menu of recommended services to

look up a part, filter by vehicle year,

review with the customer in-person

make and model and see how that

or remotely using pictures and videos

product was installed in the same

captured during the inspection.

vehicles.

Pictures, videos and menu pricing are

How many times have you had to

proven to increase service revenue

install a product in a new vehicle

and customer satisfaction.

and there is a bolster or bracket in

Easily push the services selected by

the way? You call the manufacturer

the customer back to the technician

and they say, “We’ve never seen that

with a simple click of the mouse.

As a part of ADA’s Risk Management system, DOCUTRACK helps protect your dealership in two critical ways. By walking a technician through the critical installation points of each product, the app helps mitigate the risk by eliminating the problem up front, such as the grommet mentioned above. The installation continued

Oct-Dec 2021

QAPx vs. DOCUTRACK

(continued)

report and service completion

Save additional time with the built-

Which System is Best for You?

report help prove the quality of

in warranty module. Our study

On the following page you will find a

work performed at the dealership,

showed that most dealers fill out and

handy, side-by-side comparison of the

providing that critical documentation

submit the warranty registrations for

costs, features and benefits of QAPx

and thereby lowering defense costs

customers. With DOCUTRACK, you no

vs. DOCUTRACK. In summary:

and keeping insurance premiums

longer have to jump from website to

down.

website, or fill out and email multiple

DOCUTRACK helps you stay on top

PDF forms. These are completed for

of all your required responsibilities.

you with a simple click of the mouse.

Notifications on your dashboard

The cost for DOCUTRACK (including

keep you current with your shop’s

all modules) is $299/month for

certifications and training, notifying

each individual location. Adaptive

you when a certification is about

Driving Alliance dealers receive a

to expire. The system automatically

discount of $50/month per location.

tracks your labels, providing a

This includes a free Samsung tablet,

warning when you are getting low.

Unicorn Beetle Pro protective case,

Never run out of labels again. The

Topaz signature pad for electronic

dashboard keeps you on top of the

signing of forms, and CRM integration

status of all jobs in your shop.

support.

•

QAPx is a low cost, no-frills solution built for the efficient administration of QAP.

•

DOCUTRACK is a higher cost, more robust solution, built for those operators who wish to have greater control and more advanced oversight of service operations, in addition to administering QAP.

--* As part of the QAP accreditation, in-person audits will continue to be conducted once every three years.

Questions? We can help. For more information about each system, or to arrange a demonstration, please use the information below:

www.nmeda.org/QAPx

www.adamobility.com/docutrack

Chuck Hardy NMEDA chuck.hardy@nmeda.org (813) 264-2697

Paul Musso Adaptive Driving Alliance pmusso@adamobility.com (330) 928-7401

NMEDA Circuit Breaker

FEATURE COMPARISON MONTHLY INVESTMENT OFFICIAL ADMINISTRATION PORTAL OF QAP ELIMINATES MONTHLY LABEL REPORTS STORES ALL QAP REQUIRED LOCATION INFORMATION STORES ALL TECHNICIAN TRAINING CERTIFICATIONS ELECTRONIC FINAL INSPECTION CHECKLIST DASHBOARD WITH JOB STATUS CALCULATES WEIGHTS AND CARRYING CAPACITIES GENERATES PRE-POPULATED REQUIRED CUSTOMER FORMS AUTO-POPULATES DATA AFTER INITIAL ENTRY SMART SEARCH AND DROPDOWN DATA ENTRY ABILITY TO ELECTRONICALLY STORE ADDITIONAL DOCUMENTS WITH JOB DATABASE OF COMPLETED JOBS LABEL LOOKUP REQUIRES INTERNET ACCESS IN THE SHOP LEVEL 1 AND LEVEL 2 CALL CENTER AND EMAIL SUPPORT VISUAL AUDITING OF PREVIOUS INSTALLATIONS AUTOMATIC CATEGORY ENTRY BY PART NUMBER CRITICAL INSTALLATION POINTS BY PART NUMBER DOCUMENTATION OF EVERY INSTALLATION WITH PICTURES AUTOMATICALLY TRACKS LABEL INVENTORY NATIONAL PHOTO LIBRARY OF ALL INSTALLATIONS CUSTOMIZED TOUCHSCREEN SERVICE INSPECTION SERVICE INSPECTION REPORT W/ PICTURES, VIDEOS & LIVE LINKS SERVICE COMPLETION REPORT W/ PICTURES, VIDEOS & LIVE LINKS COLOR-CODED MENU PRICING FOR SERVICE WORK SERVICE HISTORY REPORTS AUTOMATIC WARRANTY SUBMISSIONS VEHICLE INTAKE INSPECTION REPORT ELECTRONIC SIGNATURE OF CUSTOMER FORMS ELECTRONIC WORK ORDER

$49 (up to 10 mos. free) $299 (tablet/case free)

P P P P P (by product type) P P P P P P P P P P

P P P P P (by product) P P P P P P P P P (Service Module) P P P P P P P P P P P P P P P P Oct-Dec 2021

AMF-BRUNS IMPROVED FEATURES. SAME VISION. Another product advancement from the company that introduced retractors to the mobility industry. • New features and enhancements for our Protektor Series, wheelchair & occupant securements - Lower profile - Aesthetic Retractors - Larger release lever - Light Weight - Available with different wheelchair hook attachments - Ergonomic Knob - Crash Tested

AMF-Bruns of America 877-506-3770 www.amfbrunsamerica.com

AROUND THE INDUSTRY American Lift Aids Helps Grant Teen’s Wish NMEDA member, American Lift Aids, recently partnered with the Make-A-Wish Foundation to help a local family gain automotive independence. Fifteen-year-old Alejandro Rivera has wanted nothing more than to go on a car ride with his family and thanks to American Lift Aids, with an assist from BraunAbility, his wish came true!

BraunAbility Offers Online Shop & Buy Tool for WAVs BraunAbility, working with digital retail platform Tagrail, launched an online shop- and-buy tool for wheelchair accessible vehicle dealers. This new platform, Click&Drive, aims to make it easy for customers to buy accessible vehicles from their local dealer network without having to leave home. “Partnering with local dealers and Tagrail on Click&Drive has created the best integrated, online customer experience in the industry for shopping, buying, and owning a wheelchair accessible vehicle,” said Chris Carlisle, SVP Global Marketing for BraunAbility. “Together, we’re able to personalize an experience for any shopper journey by offering our customers more choices for inventory, financing and service, online to offline.”

2021 Mobility Management Awards Mobility Management announced the winners for their 2021 Mobility Product Awards and NMEDA is proud to share that three of our members made the list! The awards honor outstanding product and technology development by Complex Rehab Technology and mobility/accessibility manufacturers. Congratulations to VMI, BraunAbility & Q’STRAINT! Sensor Technology Vantage Mobility International, VMI ParkSmart Obstruction Alert System Wheelchair-Accessible Vehicles BraunAbility, 2021 BraunAbility Toyota Sienna Hybrid Wheelchair Securement Q’STRAINT, INQLINE

Automotive Mobility Awareness Tour The 2021 Automotive Mobility Awareness Tour is officially underway! Through our partnership with United Spinal Association we were able to kick off our in-service hospital visits in Philadelphia, PA at the Moss Rehabilitation Center in late August. The tour continued in September to the Barrow Neurological Institute in Phoenix. Trevor Jennings, NMEDA Director of Parnter Relations was live and in-person at each event for a presentation on the tools and resources NMEDA provides

Moss Rehabilitation Center - Philadelphia, PA

to healthcare professionals and their patients. The tour stops included wheelchair accessible vehicles for the hospital staff to explore. Special thanks to our members, MobilityWorks, United Access, and VMI for providing the WAVs at each event. The tour continues in the coming months to Los Angeles in October, and Ft. Worth in December.

Barrow Neurological Institute - Phoenix, AZ

Oct-Dec 2021

QAP STRAIGHT TALK

You Have Questions, I Have Answers... by Chuck Hardy NMEDA DIRECTOR OF QUALITY & COMPLIANCE

everal questions related to

reschedule QAP audits. We expected

all of the information is collected

QAP have come into the office

there would be some reschedules at

electronically and there is no need for

over the past several months.

the height of the pandemic, but now

you to assemble it and send it in. This

I will do my best in this article to

that the situation has calmed down

is one of the many major benefits of

respond to these questions. If there

some, we thought those requests

QAPx and Docutrack that will save the

are more questions, please send them

would subside; however they have

dealer many hours of time every year.

into me and I will reply directly or in a

continued to be numerous – too

future article. Here we go!!

numerous.

If I don’t think I am ready for my QAP

I heard all dealers have to be using QAPx or Docutrack by no later than January 31, 2022, is that true?

audit or request it to be rescheduled?

averaging just over 32% of all audits

100% do the audit now. There really

being rescheduled and many of those are rescheduled multiple times. With

Yes, that is true. QAPx and Docutrack

reschedule rates so high, the risk

are software applications that

is that all annual audits cannot be

administer the QAP program. In

completed in a timely manner. NMEDA

addition to saving the dealers time by

will be instituting some new policies

dramatically improved efficiencies by

on rescheduling that will be shared

using electronic forms, these systems

with the dealers through a member

also streamline the auditing process

alert. The full details are forthcoming

and collect valuable installation

but are expected to be time-based

information. The board of directors

where reschedule requests further

voted that all QAP accredited dealers

from the agreed audit date will be less

are inputting all QAP jobs into

costly and reschedule requests made

either QAPx or Docutrack no later

closer to the audit date will be more

than January 31, 2022. Much more

costly. Look for the member alert in

information on QAPx and Docutrack

the near future.

can be found on pg. 44.

I heard a lot of dealers are requesting to rescheduling their QAP audits. Is that true and what are the consequences for rescheduling the QAP audit? It is true that we have experienced abnormally high levels of requests to

NMEDA Circuit Breaker

audit, is it better for me to have the

Over the past six months we are

If you are using QAPx, do you still have to send in monthly label reports to RADCO? I am happy to say you do NOT. In fact, regardless of if you’re using QAPx or Docutrack, you do not need to send anything into RADCO. This is because

is no reason to delay an audit. If you already know you may be deficient, best to get the details on what corrective action is needed now and resolve it than to delay it. If you

previous question, always take the

paper or electronic) but not in QAPx.

audit, even if you think you’re not

In QAPx you are asked to confirm you

completely ready.

have these documents on file, but we

The QAP 123 and 4 training modules seem to be outdated. Is there going to be an update? I am glad someone noticed!!! And to delay too long, the risk is that you will be suspended and taken out of good standing. That will remove your dealership from the directory and possibly impede you from bidding on VA or VR jobs. When you have the audit and accept the finding, you remain in good standing while you complete the corrective action. So you wont be suspended. It’s always best to have the audit now, document any findings and move forward. Look, no one is perfect, and we don’t have a perfect program. Having a finding is not the end of the world. What it does is show that you are confronting your shortcomings and addressing them. It is actually a positive sign that shows you are continuously improving. So please don’t delay and reschedule an audit just because ‘you’re not ready.’ Take the audit, log the findings, stay in good standing, and complete the corrective actions. You got this!!

don’t ask them to be uploaded. Also note that these are documents that can be audited. So, they must be kept at the dealer site and made available for an audit when requested.

the individual who sent this one in,

In addition to these documents,

you are correct. The current QAP 123

sometimes there are ‘other’

and 4 training is outdated and we

documents you want to retain in

are aware of that. We are currently

for your customers and that is your

in process of reviewing this training

business; you can keep whatever

and making updates. Unfortunately,

you want in any way you want. I am

this is still going to take some more

only speaking specifically about QAP

time to complete. Under the current

required documentation.

NMEDA Three Year Strategic Plan, our mandate is to complete the updates by June 2022. If we can complete it