October—December 2019 | Volume 26 Issue 4
Life Moving Forward NMEDA Board Nominations ROI In Action Technology: What’s Next? ...and so much more!
THE NMEDA MAGAZINE
THE BUSINESS OF CARING See pg. 29
QAP Rule Change See pg. 46
NMEDA.org
est. 1986
y’s
* with EZ Lock App
BL-6290 1 piece base system EZ-8202 2 piece base system *smaller profile *variable heights
MRC-51T
Manual Release Cable (recommended)
TOUCHPAD One button with LED lights
VOICE FEEDBACK NOTIFICATION* “READY”
Chair LOCKED
“STOP”
Chair NOT LOCKED
“WARNING”
Lock DEACTIVATED
“CHAIR UNLOCKED” “LOCK RE-ACTIVATED” “SOLENOID MALFUNCTION”
Please Roll Back System Ready Service Required
“PLEASE TURN OFF IGNITION TO UNLOCK CHAIR”
*OPTIONAL FEATURES 2
WHEELCHAIR DOCKING SYSTEM
NMEDA Circuit Breaker
Red - (STOP) wheelchair not locked Yellow - (WARNING) deactivated Green - (READY)wheelchair locked
•
NMEDA CIRCUIT BREAKER
OCT—DEC 2019
THE NMEDA MAGAZINE
President Chad Blake
CEO Danny Langfield
Layout, Editor & Creative Director Katie McDonald
Contributing Writers Harry Baergen Andy Ghillyer Chuck Hardy Bill Koeblitz Danny Langfield Sunjay Nath David Parton Mike Savicki Amy Schoppman James Spellos
The Circuit Breaker is published quarterly by the National Mobility Equipment Dealers Association.
VOLUME 26, ISSUE 4
CONTENTS
FEATURES
COLUMNS
23 The Top 10 & Why They Matter - By Sunjay Nath
8
29 On the Cover NMEDA Annual Conference & Expo
36 NMEDA Board Nominations 38 Mobility My Way - By Mike Savicki
18
Officer’s Message - By Bill Koeblitz CEO’s Message - By Danny Langfield
20 Canada President’s Message - By David Parton
24 Industry Advisor - By Harry Baergen 46 QAP Straight Talk - By Chuck Hardy
40 ROI In Action - By Andy Ghillyer 42 Technology: What’s Next? - By James Spellos 44 5 Questions With... - By Amy Schoppman
ALSO
4
Board of Directors
6
Staff Directory
10 Dealer Member Directory
3327 W. Bearss Avenue Tampa, FL 33618
37 Around the Industry
For business office, advertising, and subscriptions:
50 QAP Dashboard 52 Manufacturer Member Directory
Tel: 813.264.2697 Toll-Free: 800.833.0427 www.nmeda.org info@nmeda.org
53 Associate Member Directory
Subscription rates for the U.S.A. and Canada: $16.50/four issues. Back issues are available by calling the NMEDA office.
58 Dates to Remember
All rights are reserved under copyright laws © 2019. The articles published in the Circuit Breaker reflect the opinions of their authors, not NMEDA. As such, NMEDA neither takes a position on nor assumes responsibility for the accuracy of the information or statements contained therein.
NMEDA MISSION STATEMENT The mission of the National Mobility Equipment Dealers Association is to advocate and establish excellence in providing safe, reliable transportation solutions to enhance accessibility.
Oct—Dec 2019
3
BOARD OF DIRECTORS Chad Blake, President
David Parton, Canadian President
Ability Center 4797 Ruffner Street San Diego, CA 92111 858.541.0552 phone cblake@abilitycenter.com
Mobility in Motion 1710 Bishop Street N., Unit 8 Cambridge, ON N1T 1T2 519.623.9930 phone david@mobilityinmotion.net
Christian Quandt, Vice President
Anne Hegberg, Associate Rep.
Advanced Wheels 33 Bradley Park Road East Granby, CT 06026 860.653.8064 phone christian@advancedwheels.com
Marianjoy Rehab Hospital 26W171 Roosevelt Road Wheaton, IL 60187 630.909.6080 phone anne.hegberg@nm.org
Bill Koeblitz, Secretary MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone bkoeblitz@mobilityworks.com
Jud DeMott, Treasurer Access 2 Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 877.254.5438 phone jud.demott@gmail.com
Gina Lewis, Manufacturer Rep. Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 866.641.0419 phone ginalewis@adapt-solutions.ca
Dennis Charvat, Rep. at Large 2 Total Mobility Services 4785 Penn Avenue Boswell, PA 15531 330.888.9941 phone dennis@tmservices.com
Bob Lundin Rep. at Large 3 IMED Mobility 200 East 1st Street Tea, SD 57064 605.498.2200 phone bob@imedmobility.com
Kevin McMahon, Manufacturer Rep.
Eric Mansfield, Rep. at Large 4
BraunAbility P.O. Box 310 Winamac, IN 46996 800.843.5438 phone kevin.mcmahon@braunability.com
MobilityWorks 810 Moe Drive Akron, OH 44310 800.638.8267 phone eric.mansfield@mobilityworks.com
Sam Cook, Past President Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 502.447.8267 phone scook@superiorvan.com
4
Catherine Martin, Rep. at Large 1 Ilderton Conversions 701 South Main Street High Point, NC 27260 336.841.6100 phone cmartin@ilderton.com
NMEDA Circuit Breaker
MOBILITY
INNOVATIONS
800 488 7688
www.mobilityinnovators.com
The Jimmy by Veigel is a seat belt assist device designed to aid drivers and passengers with buckling and unbuckling the seat belt buckle in an automobile. The Jimmy’s ergonomic design is light weight and easy to use. Buckling: The ergonomic joystick grip gives you more control to easily engage the buckle. Un-Buckling: Simply pull back on The Jimmy lever while pressing the release button to effortlessly disengage the buckle. Safety: Pulling back on the lever alone will not disengage the buckle. The release button has been designed to prevent unintended disengagement of the buckle.
Light weight ergonomic design for maximum comfort Safety release button prevents unintended disengagement of the buckle Vehicle specific mounting brackets ensure a safe fit and no damage to your automobile safety belt buckle Specific applications available to fit most vehicles Installation is quick and easy
within minutes
Simply clamp the vehicle specific side brackets to the male side of the buckle Can be removed without damage to the factory belt buckle
Oct—Dec 2019
5
NMEDA STAFF DIRECTORY Danny Langfield CEO danny.langfield@nmeda.org
A Note From The Editor Kristen Clevidence QAP Coordinator kristen.clevidence@nmeda.org
Doris Santiago Cruzado Membership Coordinator doris.cruzado@nmeda.org
This edition of the Circuit Breaker has some special apearances from our 2020 Annual Conference & Expo speakers. Look for our Conference Spotlight graphic to shine some light on these special “sneak peeks� and learn about what you can expect to see at the 2020 conference!
Andy Ghillyer Director of Education & Training andy.ghillyer@nmeda.org
Director of Quality Assurance & Compliance chuck.hardy@nmeda.org
Trevor Jennings
potlight S e
Conferen c
Chuck Hardy
Manager of Communications & Social katie.mcdonald@nmeda.org
Marilyn Myers Meetings & Conferences Manager marilyn.myers@nmeda.org
Amy Schoppman Director of Government Relations amy.schoppman@nmeda.org
6
NMEDA Circuit Breaker
Katie McDonald
trevor.jennings@nmeda.org
Director of Partner Relations
Plug N Play for Sienna and Pacifica Drive-Master Co., Inc. 37 Daniel Road West Fairfield, NJ 07004 Phone: (973) 808-9709 Fax: (973) 808-9713 peter@DriveMasterMobility.com DriveMasterMobility.com
Independent Driving Systems Inc. 580 TC Jester Blvd. Houston, TX 77007 Phone: (713) 864-1460 Fax: (713) 864-1469 info@IndependentDrivingSystems.com IndependentDrivingSystems.com
Introducing the New GEN-XR and PNP-70!
GEN-XR
PNP-70
The GEN-XR is our easiest to install reduced steering system. The GEN-XR allows for 0-100%, and anywhere in between, reduction to the steering. The steering effort can easily be adjusted on the fly by the dealer and locked in. The GEN-XR is a plug n play installation on the Toyota Sienna and Chrysler Pacifica only needing 3 wires to be soldered (ignition and CAN).
The Plug N Play 70 offers 70 functions for the Pacifica with a simple box that plugs into the OBD-II. The functions are controlled via a tablet. An option is available for Toyota but is not fully plug n play and thus requires tapping a few wires.
Key Features
Key Features
Plug N Play easy installation 0-100% range of reduction (and anywhere in between) Switch over to OEM steering for family members to drive Safety oriented with an advanced backup system Includes phone for adjusting effort and monitoring any errors
Plug N Play easy installation Control HVAC, Windows, Mirrors and more Small form factor
Oct—Dec 2019
7
OFFICER’S MESSAGE
Promoting QAP to Influencers By Bill Koeblitz — MobilityWorks NMEDA SECRETARY
S
hortly after our Strategic
or accident, and they are paying out
in our missions? They are
Planning session held this
of their own pocket for our services.
trying to provide knowledge
summer, I was exchanging
Many of them look to the relevant
of the best services to their
emails with NMEDA CEO Danny
advocacy groups for advice and
constituents, and we are
Langfield. He and his staff were
assistance in making a decision.
striving to provide the best
To that end, I would like us to
services. It is a match where
planning on assembling and presenting very specific action plans to the board in support of the 17 strategies the board had articulated in the original planning session, and
•
(or members with clients, i.e., AOTA) who would benefit
In my response, I indicated that, in
Quality Assurance Program (QAP) to our influencer partners and working with them to strongly encourage their members/clients to insist on QAP dealers for their auto mobility needs. Here’s why: The VA is about 20 percent of our business. NMEDA needs to have
understand our respective
Which groups have the largest number of members
feedback on priorities.
dealers comes from promoting our
each other, once we both
these considerations:
Danny had reached out to us for
my mind, the greatest value to the
we should be in support of
approach our influencer partners with
from using a WAV?
“
missions. •
Based on all of the above, attempt to create some metrics that are able to measure our effectiveness in
What can we do on a national basis, and what can we do locally, to support each other in our missions?” •
an influence here, as we have in the past. Voc Rehab is perhaps 5 percent, and probably less of our overall business (I recognize these numbers vary from dealer to dealer; I am referring to MobilityWorks specifically). Depending on the state, it can be good business, or not very
For those high-value partners,
leading specific individuals to
we need to understand if
a QAP dealer. This linkage is
there is a way we can work
difficult, but essential for the
with them so that they clearly
effectiveness of the program. I
understand the value of a QAP
would love to see testimonials
dealer to their constituents.
from dealers who are raving
And if they do see the value of
about NMEDA’s success in
a QAP dealer, how can NMEDA
assisting the dealer in their
help them communicate
effectiveness with influencers.
that value to their members/
good business, but regardless, for
clients?
us the volume is not that significant
these initiatives are well underway.
What can we do on a national
Anyone interested in a really granular
remaining 75 percent is made up of
basis, and what can we do
accounting of NMEDA’s interactivity
individuals who have had an illness
locally, to support each other
with our influencer partners can
compared to private pay. The
8
NMEDA Circuit Breaker
•
The good news is that a lot of
and should reach out to staff and
members with CEUs has long
I think the key to the successful
get a copy of the latest Influencer
been a key part of our strategy.
promotion of QAP to our influencer
In my opinion the key to a
partners is to help them understand
Activity Summary. It is essentially what the name implies, a quarterly summary of all the various ways the association has engaged with each influencer, broken down into events,
•
successful IPR strategy for NMEDA is two-fold:
generated by NMEDA
content marketing, social media,
at the national level to
local engagement, and government
significantly increase
relations.
awareness and positive
Kudos to Ability Center’s Monique McGivney and the Industry & Public Relations (IPR) Committee for their great work in overseeing this summary and all of the association’s IPR efforts. In visiting with Danny, I came to understand that staff sees the work NMEDA does with our influencer partners at the national level as essentially half the battle. The other half is local dealer engagement. Danny expressed it like this: •
Exert top-down pressure
that NMEDA is a non-profit association; we aren’t trying to sell anyone a product or service so much as deliver a message: QAP is about providing safe, positive outcomes for folks with disabilities. We have made good progress, but
perception of QAP; and
there is still much work to be done.
Exert bottom-up
---
pressure generated by the local dealers to connect with their local influencers, leveraging the dealer’s status as a NMEDA member to offer CEUs through our all-day CAMS courses, or through CAMS lunch and learns.
Keep in mind we are not the only association trying to get these influencer groups’ members to embrace their
Get Social with NMEDA
value propositions. Many of our partner associations are run by very savvy folks who are highly attuned to the notion that certain trade groups may be looking to leverage a partnership just to drive business to their members, and those folks are not interested in being played like that. How do you combat that attitude? With real, genuine, two-way partnerships with an emphasis on education. Being a certified education provider to these organizations to provide their
Oct—Dec 2019
9
NMEDA DEALER MEMBERS UNITED STATES
____________________________
ALABAMA Griffin Mobility 213 Chestnut Street NW Hartselle, AL 35640 (256) 751-1365 1 Gulf States Mobility 1647 Coosa River Parkway Wetumpka, AL 36092 (334) 514-6590 1,2,3 MobilityWorks 3747 Pine Lane SE Bessemer, AL 35022 (205) 426-8261 1,3 MobilityWorks 2150 Meridian Street North Huntsville, AL 35811 (234) 542-3022 1,3 Phase III Vans Inc 2015 Eastern Blvd Montgomery, AL 36117 (334) 244-1011 1 Sylacauga Handicapped Inc 1304 Talladega Hwy Sylacauga, AL 35150 (256) 249-3717 1,2,3 Team Adaptive Medical Inc 1251 Boltons Branch Drive Mobile, AL 36606 (251) 471-1088 1,3
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ARIZONA A.D.E. Industries, Inc. 3621 S Palo Verde Tucson, AZ 85713 (520) 571-7156 1 Ability Center 23606 N 19th Ave Phoenix, AZ 85085 (623) 879-0800 1,3 Ability Center 13765 W Auto Drive Suite 125 Goodyear, AZ 85338 (623) 242-0552 1,3
10
Ability Center 4720 N La Cholla Blvd Suite 150 Tucson, AZ 85705 (520) 293-3596 1,3 United Access 1825 E Germann Road Suite 24 Chandler, AZ 85286 (877) 501-8267 1,2,3 United Access 14885 N 83rd Pl., Ste 105 Scottsdale, AZ 85260 (877) 501-8267 1
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ARKANSAS Mobility Centers of Arkansas LLC 712 Hwy 5 N Benton, AR 72019 (501) 794-3100 1,3 Presidential Conversions 2887 No College, Suite B Fayetteville, AR 72703 (479) 521-8433 1,3 Presidential Conversions 7323 Cock of the Walk Suite B N Little Rock, AR 72113 (501) 725-9070 1 Presidential Conversions East 2500 Commerce Drive Bldg A Suite B Jonesboro, AR 72401 (870) 933-7270 1
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CALIFORNIA Ability Center 2563 N. Fordham Avenue Fresno, CA 93727 (559) 291-2563 1,3 Ability Center 3285 Santa Rosa Avenue Suite A Santa Rosa, CA 95707 (707) 575-6997 1,3 Ability Center 711 S Allen St San Bernardino, CA 92408 (909) 383-3883 1,3
NMEDA Circuit Breaker
Ability Center 2715 Seaboard Ln Long Beach, CA 90805 (562) 634-5962 1,3
MobilityWorks 1822 Embarcadero Avenue Oakland, CA 94606 (234) 542-3022 1
Ability Center 11600 Western Avenue Stanton, CA 90680 (714) 890-8262 1,3
MobilityWorks 325 North Altadena Drive Pasadena, CA 91107 (626) 584-8181 1,3
Ability Center 6550 Freeport Blvd Suite A Sacramento, CA 95822 (916) 392-1196 1,3
MobilityWorks 7239 Indiana Avenue Riverside, CA 92504 (951) 686-3152 1,3
Ability Center 4797 Ruffner Street San Diego, CA 92111 (858) 541-0552 1,3
MobilityWorks 1245 Laurelwood Rd Santa Clara, CA 95054 (888) 473-5402 1,3
Ability Center 3548 Empleo St San Luis Obispo, CA 93401 (805) 549-7996 1,3
MobilityWorks - San Diego 8130 Parkway Drive LaMesa, CA 91942 (619) 474-4072 1
Access Options, Inc. 41545 Albrae St Fremont, CA 94538 (408) 734-5438 1
MobilityWorks of California 890 Cowan Road Suite B Burlingame, CA 94010 (800) 225-7361 1,3
Access Options, Inc. 109 Lee Road Suite D Watsonville, CA 95076 (831) 722-6804 1,2,3
MobilityWorks of California 1300 Nord Avenue Chico, CA 95926 (800) 225-7361 1,3
AERO Mobility 1001 N Weir Canyon Road Anaheim, CA 92807 (714) 973-8600 1,2,3
MobilityWorks of California 120 North Diamond Street Fresno, CA 93701 (559) 268-9394 1,3
Driving Specialties of Sacramento 2216 Cemo Circle #A Rancho Cordova, CA 95670 (916) 635-2765 1
MobilityWorks of California 3127 Fite Circle, Suite B Sacramento, CA 95827 (800) 225-7361 1
Economy Medical Lifestyle Mobility 4025 Nelson Ave, Suite B Concord, CA 94520 (925) 671-4800 1 Gary E. Colle, Inc./dba Goldenboy of San Diego 12130 Dearborn Place Poway, CA 92064 (858) 748-9414 1,3 MobilityWorks 1424 S La Cienega Blvd Los Angeles, CA 90035 (310) 432-0700 1,3
MobilityWorks of California 7720 North Sepulveda Blvd Van Nuys, CA 91405 (888) 473-5402 1,3 Modesto Mobility Center Inc 1025 Lone Palm Avenue Suite 5A-B Modesto, CA 95351 (209) 577-1069 1,3 SACVANS Mobility 5821 Florin Perkins Road Sacramento, CA 95828 (916) 381-8267 1
____________________________
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
COLORADO Colorado Fleet & Mobility, dba Mobility of Denver 2311 S Platte River Drive Denver, CO 80223 (844) 289-2635 1
Wheelchair Getaways 32 Stony Hill Rd. Bethel, CT 6801 (203) 790-9998 1
____________________________
DELAWARE
Freedom Mobility Inc. 4750 S Santa Fe Circle 5 Englewood, CO 80110 (720) 722-2680 1,3
MobilityWorks 1010 Contractors Way Bear, DE 19701 (302) 613-7555 1
Frontier Access & Mobility Systems, Inc. 819 E. Mulberry St. Fort Collins, CO 80524 (970) 223-8267 1
True Mobility Inc 773 South DuPont Hwy New Castle, DE 19720 (302) 836-4110 1
Mobility Driven 832 N Crest, Unit B Grand Junction, CO 81506 (970) 712-1435 1 United Access 6285 Corporate Dr Colorado Springs, CO 80919 (877) 501-8267 1 United Access 9500 W 49th Ave Ste C107 Wheat Ridge, CO 80033 (877) 501-8267 1,2,3 United Access 5910 E County Line Rd Highlands Ranch, CO 80126 (877) 501-8267 1,2,3
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CONNECTICUT Advanced Wheels of Technology, Inc. 33 Bradley Park Road East Granby, CT 06026 (860) 653-8064 1,2,3
____________________________
FLORIDA Active Mobility and Design, Inc. dba Buddy’s Holiday Mobility 6144 S US Highway 1 Fort Pierce, FL 34982 (772) 465-9600 1,3 Advanced Driving Systems, Inc. 662 Capital Cir NE Tallahassee, FL 32301 (850) 671-2300 1,2,3 Auto Express South 4852 Palm Beach Blvd Fort Myers, FL 33905 (239) 693-4000 1 Custom Mobility 7199 Bryan Dairy Road Largo, FL 33777 (727) 539-8119 1 In Motion Mobility LLC 2201 NW 102 Place #1 Doral, FL 33172 (786) 534-2046 1,3
Advanced Wheels of Technology, Inc. 650 Coe Avenue Suite 2 East Haven, CT 06512 (203) 800-8064 1
Kempf Inc 5532 56th Commerce Park Blvd. Tampa, FL 33610 (813) 630-0409 1,3
CT Mobility/Columbia Ford Inc. 234 Route 6 Columbia, CT 06237 (860) 922-7482 1
Mike Erdman Mobility 4650 US Highway 520 Cocoa, FL 32926 (321) 636-8887 1
MobilityWorks 104 Pitkin Street E. Hartford, CT 06108 (860) 282-8202 1,3
Mobility America 5130 Hwy 98 N Lakeland, FL 33809 (863) 816-1513 1
Mobility Express 4320 US Highway 19 New Port Richey, FL 34652 (727) 849-0262 1
MobilityWorks 364 Destination Daytona Ln Ormond Beach, FL 32137 (386) 586-5495 1,3
Mobility Express Inc 7910 Ulmerton Road Largo, FL 33771 (727) 556-2917 1
MobilityWorks 1505 Capital Circle NW Tallahassee, FL 32303 (850) 224-4383 1
Mobility Transportation Systems 4010 East Hillsborough Avenue Tampa, FL 33610 (813) 246-9116 1,2,3
MobilityWorks 8706D East Broadway Avenue Tampa, FL 33619 (813) 628-4255 1,3
MobilityWorks 20354 US Hwy 27 Clermont, FL 34715 (352) 322-2256 1,3 MobilityWorks 5601 Powerline Road Suite 104 Fort Lauderdale, FL 33309 (954) 974-7028 1 MobilityWorks 12530 Metro Parkway Fort Myers, FL 33966 (239) 275-1900 1 MobilityWorks 2727 St Johns Bluff Road S Jacksonville, FL 32246 (904) 281-0111 1,3 MobilityWorks 1925 10th Ave N Unit 1 Lake Worth, FL 33461 (561) 586-1997 1,3 MobilityWorks 8203 Ulmerton Road Largo, FL 33771 (727) 521-4248 1,3 MobilityWorks 5201 NW 77th Ave Suite 100 Miami, FL 33166 (305) 234-0071 1,3 MobilityWorks 7265 SW 62nd Ave Unit 1 Ocala, FL 34476 (352) 300-1173 1 MobilityWorks 7260 Narcoossee Road Orlando, FL 32822 (407) 674-8778 1,3
Ocean Conversions & Mobility 750 East Sample Road Bldg 1 Suite 3 Pompano Beach, FL 33064 (954) 942-6033 1,2,3 Ocean Conversions of Fort Myers Inc 5751 Zip Drive Ft. Myers, FL 33905 (239) 936-6333 1,2,3 P&A Mobility Enterprises Inc 320 Cortez Road West Bradenton, FL 34207 (941) 739-5596 1 Phase III Mobility 130 Industrial Pkwy Pensacola, FL 32505 (850) 378-8914 1 Piper Medical Mobility & Accessibility 1885-B NE 149th Street North Miami, FL 33181 (305) 940-2030 1,3 Team Adaptive 3618 N Pace Blvd Pensacola, FL 32505 (850) 332-1688 1,3 Team Adaptive 1201 Harrison Ave Panama City, FL 32401 (850) 522-0059 The Mobility Store LLC 915 N Florida Ave Lakeland, FL 33801 (863) 688-3900 1
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Oct—Dec 2019
11
NMEDA DEALER MEMBERS GEORGIA Adaptive Driving Solutions 3027 Riverwatch Parkway Augusta, GA 30907 (706) 364-2688 1,2,3 Custom Mobility Van & Lift Sales & Svcs. LLC 315 Whitehead Rd Athens, GA 30606 (706) 353-1099 1,3 MobilityWorks 3700 Dekalb Technology Pkwy Atlanta, GA 30340 (470) 427-0696 1,3 MobilityWorks 1255 Kennestone Circle Suite 100 Marietta, GA 30066 (800) 444-9100 1,3 MobilityWorks 3938 Ogeechee Road Savannah, GA 31405 (912) 233-1050 1 Quail Country Customs 731 South Westover Blvd Albany, GA 31707 (229) 432-7258 1 Quail Country Customs Inc 2635 Hwy 247 Connector Byron, GA 31008 (478) 956-1225 1 R & R Van Lift Sales & Service 2130 Sigman Road Conyers, GA 30012 (770) 483-0767 1,2,3
MobilityWorks 9207 N Milwaukee Ave Niles, IL 60714 (847) 673-4300 1,3 MobilityWorks 23855 W Andrew Road Plainfield, IL 60585 (888) 473-5402 1,3 MobilityWorks 155 East North Avenue Villa Park, IL 60181 (888) 473-5402 1,3 Personal Mobility 706 W Bradley Avenue Champaign, IL 61820 (217) 398-1188 1,3 Personal Mobility 7611 N Harker Drive Peoria, IL 62702 (309) 966-3089 1,3 Personal Mobility 2924 N Dirksen Parkway Springfield, IL 62702 (217) 544-2699 1,3 Southern Bus and Mobility 12950 Koch Lane Breese, IL 62230 (618) 526-4131 1,3
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INDIANA Superior Van & Mobility 3414 Interstate Drive Evansville, IN 47715 (855) 208-5576 1,3
HAWAII
Superior Van & Mobility 13095 Parkside Drive Fishers, IN 46038 (317) 436-6722 1,3
Soderholm Mobility 2044 Dillingham Blvd Honolulu, HI 96819 (808) 834-1417 1,3
Superior Van & Mobility 5410 South Madison Ave Indianapolis, IN 46227 (855) 208-5576 1,3
____________________________
Superior Van & Mobility 4246 Meghan Beeler Ct. Suite 1 South Bend, IN 46628 (855) 208-5576 1,3
____________________________
ILLINOIS Alternative Mobility Solutions, Inc. dba AMS Auto 1340 Cobblestone Way Woodstock, IL 60098 (815) 527-7297 1,3
12
NMEDA Circuit Breaker
Superior Van & Mobility 2218 Contractors Drive Fort Wayne, IN 46818 (855) 208-5576 1,3
____________________________
IOWA Mobility Centers of Iowa LLC 3450 SE Miehe Drive Suite 1 Grimes, IA 50111 (515) 986-3010 1,3 Siebert Mobility of Iowa LLC 3554 Dolphin Drive Iowa City, IA 52240 (319) 351-3159 1,3
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KANSAS Banner Mobility Resources Inc. 231 SE 53rd St Ste C Topeka, KS 66609 (785) 235-3070 1 Jay Hatfield Mobility LLC 200 S East Avenue Columbus, KS 66725 (800) 545-4227 1 Jay Hatfield Mobility LLC 11922 East Kellogg Wichita, KS 67207 (620) 429-2636 1 Kansas Truck Mobility 8846 West Monroe Circle Wichita, KS 67209 (316) 722-4291 1 United Access 7921 Bond St Lenexa, KS 66214 (877) 501-8267 1,3
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KENTUCKY Superior Van & Mobility 1180 East New Circle Road Lexington, KY 40505 (855) 208-5576 1,3 Superior Van & Mobility 1506 Lakeshore Court Louisville, KY 40223 (855) 208-5576 1,3
____________________________
LOUISIANA Crescent Vans, Inc. 2424 Hickory Ave Metairie, LA 70003 (504) 738-2634 1,3 FastServ Medical Bossier 1329 Driftwood Drive Bossier City, LA 71111 (318) 741-9586 1,3 Fastserv Medical Monroe 112 Summer Lane West Monroe, LA 71291 (318) 396-3366 1,3 Superior Van & Mobility 12329 Industriplex Blvd Baton Rouge, LA 70809 (855) 208-5576 1,3 Superior Van & Mobility 1901 Westbank Expressway Suite 500 Harvey, LA 70058 (855) 208-5576 1
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MAINE Advanced Modifications Inc. 1766 Hammond Street Hermon, ME 04401 (207) 848-8226 1,3 MobilityWorks 32 Lewiston Road Unit 2B Gray, ME 04039 (207) 657-6664 1,3
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MARYLAND Auto Assist Inc 5002 Lehigh Road College Park, MD 20740 (301) 699-2238 1 BEDCO Mobility 6300 Falls Rd Unit 2 Baltimore, MD 21209 (410) 825-1440 1 Koons Ford of Annapolis 2540 Riva Road Annapolis, MD 21401 (410) 224-2100 1,3 MobilityWorks 11409 Maryland Avenue Beltsville, MD 20705 (301) 595-4466 1,3
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
MobilityWorks 2601 N Rolling Road Windsor, MD 21244 (443) 384-0080 1 Oneness Mobility Services 7701 Penn Belt Drive Forestville, MD 20747 (301) 568-6686 1,2,3 The Customizers, Inc. 14133 Pennsylvania Ave Hagerstown, MD 21742 (301) 797-7727 1 Total Mobility Services Inc 5411 Yukon Court Suite B Frederick, MD 21703 (240) 490-7840 1,3
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MASSACHUSETTS Adaptive Mobility Equipment, Inc. 1551 Fall River Ave Seekonk, MA 02771 (508) 336-2556 1,3 MobilityWorks 57 George Levin Drive N. Attleboro, MA 02760 (508) 643-0605 1,3 MobilityWorks 333 Boston Providence Highway Bldg C Norwood, MA 02062 (781) 278-8885 1,3 MobilityWorks 299 Washington Street Suite H Woburn, MA 01801 (339) 298-5650 1,3
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MICHIGAN Access Mobility Center 7620 Eastman Avenue Midland, MI 48642 (989) 633-6100 1 Clock Mobility 6700 Clay Ave Grand Rapids, MI 49548 (616) 698-9400 1,2,3 Clock Mobility 587 W Blue Star Drive Traverse City, MI 49684 (231) 943-9890 1
Clock Mobility 5540 S Pennsylvania Ave Suite 11 Lansing, MI 48911 (517) 272-4488 1 Creative Mobility Group, Inc. 7740 Clyde Park Ave SW Byron Center, MI 49315 (616) 583-9730 1 Creative Mobility Group, Inc. 32217 Stephenson Hwy Madison Heights, MI 48071 (248) 577-5430 1,3 Creative Mobility Group, Inc. 33073 Michigan Ave Wayne, MI 48184 (734) 595-4400 MobilityWorks 1604 East 14 Mile Road Madison Heights, MI 48071 (888) 473-5402 1,3 MobilityWorks 8175 Gratiot Road Saginaw, MI 48609 (888) 473-5402 1,3
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MINNESOTA Bert’s Truck Equipment of Moorhead, Inc. 3804 Hwy 75 North Moorhead, MN 56560 (218) 233-8681 1 Cummings Mobility 2511 West Hwy 13 Burnsville, MN 55337 (952) 435-8889 1 Cummings Mobility 2940 Rice St. Little Canada, MN 55113 (651) 633-7887 1 Cummings Mobility Conversions & Supply Inc. 6540 Jansen Ave NE Albertville, MN 55301 (763) 497-0103 1,2,3 IMED Mobility Inc 1915 County Road C Roseville, MN 55113 (651) 635-0655 1,2,3
MISSISSIPPI Handicapable Vans Inc 5516 North State Street Jackson, MS 39206 (601) 981-0042 1,2,3 Js Mobility Unlimited Inc 3880 Flowood Drive Flowood, MS 39232 (601) 939-2112 1,2,3 Mobility Systems Inc 2857 Oak Grove Road Hattiesburg, MS 39402 (601) 264-0609 1,2,3 Team Adaptive Inc 978 Tommy Munro Drive Biloxi, MS 39532 (228) 388-5700 1,3 Total Mobility Concepts LLC 1204 South Gloster Street Tupelo, MS 38801 (662) 269-2068 1
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MISSOURI DW Auto & Home Mobility Specialties 1208 N Garth Ave Columbia, MO 65203 (800) 568-2271 1,2,3 Jay Hatfield Mobility LLC 1115 SW Oldham Parkway Lee Summit, MO 64081 (620) 429-2636 1 Southern Bus & Mobility Inc 80 South Highway Drive Valley Park, MO 63088 (636) 825-0700 1 United Access 753 S Kingshighway St Cape Girardeau, MO 63703 (877) 501-8267 1 United Access 618 Jackson St Columbia, MO 65203 (877) 501-8267 1,3 United Access 980 S Highway Dr Fenton, MO 63026 (877) 501-8267 1
United Access 8200 NW 97th Ter Kansas City, MO 64153 (877) 501-8267 1,3 United Access 1389 N Cedarbrook Ave Springfield, MO 65802 (877) 501-8267 1,3 United Access 9389 Natural Bridge Rd St Louis, MO 63134 (877) 501-8267 1,2,3
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NEBRASKA Mobility Centers of Nebraska LLC 4044 S 60th Street Omaha, NE 68117 (402) 991-2555 1,3 Mobility Motoring 7222 South 142nd Street Omaha, NE 68138 (402) 884-3333 1,3 Superior Van & Mobility 11147 Mockingbird Dr. Omaha, NE 68137 (402) 934-7826 1,3 Wheelchair Vans of Kohlls 12739 Q Street Omaha, NE 68137 (402) 895-6812 1
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NEVADA Ability Center - Las Vegas 6001 S Decatur Blvd Suite N Las Vegas, NV 89118 (702) 434-3030 1,3 MobilityWorks 2100 S. Decatur Blvd Las Vegas, NV 89102 (702) 876-9606 1,3
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NEW HAMPSHIRE MobilityWorks 54 Wentworth Avenue Londonderry, NH 03053 (603) 437-4444 1,2,3
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Oct—Dec 2019
13
NMEDA DEALER MEMBERS New England Motor Car Co Inc 13 River Road Hudson, NH 03051 (603) 888-1207 1,3
____________________________
NEW JERSEY Brunswick Automotive Professionals 1490 US 1 North North Brunswick, NJ 08902 (732) 545-6300 1,3 Drive-Master 37 Daniel Road West Fairfield, NJ 07004 (973) 808-9709 1,2,3 FTMobility 255 US Highway 46 West Saddle Brook, NJ 07663 (973) 546-1900 1 MobilityWorks 2303 Wallace Blvd Cinnaminson, NJ 08077 (888) 473-5402 1,3 MobilityWorks 5105 New Jersey Route 33 Farmingdale, NJ 07727 (888) 473-5402 1,3 MobilityWorks 211 Woodbridge Ave Highland Park, NJ 08904 (732) 640-5350 1,3 MobilityWorks 1549 Gateway Blvd Woodbury, NJ 08096 (888) 473-5402 1,2,3
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NEW MEXICO United Access 3825 Osuna Rd NE Ste 1 Albuquerque, NM 87109 (877) 501-8267 1,2,3
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NEW YORK Abilities Unlimited of NY, Inc. 90 E Jefryn Blvd Deer Park, NY 11729 (800) 664-8434 1,2,3
14
OHIO
Agor Enterprises Syracuse 1241 Erie Blvd W Syracuse, NY 13204 (315) 510-4272 1
United Access 2211 Erie Blvd E Syracuse, NY 13224 (877) 501-8267 1
Agor Enterprises, Inc 951 Panorama Trail South Rochester, NY 14625 (585) 385-2556 1
NORTH CAROLINA
Columbus Mobility Specialists, LLC 6330 Proprietors Rd Suite C Worthington, OH 43085 (614) 825-8996 1,2,3
Care Solutions 110 B Edney Street Hendersonville, NC 28792 (828) 698-9844 1
Key Mobility Services 1944 US State Route 68 N Xenia, OH 45385 (937) 374-3226 1
Helping Wheels Mobility & Conversions 1078 Tunnel Road Suite F Asheville, NC 28805 (828) 552-3900 1
Marietta Mobility Steves Vans & Accessories Unl 221 Pike Street Marietta, OH 45750 (800) 690-4950 1,2,3
Boulevard Van City 2708 Niagara Falls Blvd Wheatfield, NY 14304 (716) 731-4335 1,3 Bussani Mobility 500 Central Ave Bethpage, NY 11714 (516) 938-5207 1,3
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Bussani Mobility 501 Concord Avenue Mamaroneck, NY 10543 (914) 835-8267 1,3
Ilderton Conversion Company 701 South Main Street High Point, NC 27260 (336) 841-2020 1,2,3
Bussani Mobility Team East, LLC 401 E Middle Country Road Smithtown, NY 11787 (631) 240-4128 1
Ilderton Conversion of Asheville 35 Dogwood Road Asheville, NC 28806 (828) 670-1111 1,3
Fenton Mobility Products Inc. 26 Center Street Randolph, NY 14772 (716) 484-7014 1
Ilderton Conversion of Charlotte 1424 Archdale Drive Charlotte, NC 28210 (704) 523-2022 1,3
Main Mobility 9580 Main Street Clarence, NY 14031 (716) 759-6811 1,2,3
MobilityWorks 4025 Queen City Drive Charlotte, NC 28208 (704) 399-0900 1,3
MobilityWorks 1892 Central Avenue Suite 25 Albany, NY 12205 (888) 473-5402 1,3
MobilityWorks 4012 Dearborn Place NW Concord, NC 28027 (704) 886-0868 1
MobilityWorks 3560 Sheridan Drive Buffalo, NY 14226 (716) 342-3530 1,3
Stalls Medical Inc dba Adaptive Vans Inc 7980 Chapel Hill Road Suite 101 Cary, NC 27513 (919) 233-0732 1
Tims Trim Inc 25 Bermar Park Rochester, NY 14624 (585) 429-6270 1,2,3
Van Products 2521 Noblin Road Raleigh, NC 27604 (919) 878-7110 1,3
United Access 72 Hinchey Rd Rochester, NY 14624 (877) 501-8267 1
Van Products 394A Green Meadow Drive Wilmington, NC 28405 (910) 793-5661 1
NMEDA Circuit Breaker
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MobilityWorks 810 Moe Drive Akron, OH 44310 (888) 473-5402 1,3 MobilityWorks 12117 Princeton Pike Cincinnati, OH 45246 (888) 473-5402 1,3 MobilityWorks 1020 Laskey Road Toledo, OH 43612 (888) 473-5402 1,3
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OKLAHOMA Handicapped Vehicle Services Unlimited 7215 East 46th Street Tulsa, OK 74145 (918) 622-8400 1 Mobility One Transportation 17520 East Pine Street Tulsa, OK 74116 (918) 437-4488 1 United Access 730 W Hefner Rd Oklahoma City, OK 73114 (877) 501-8267 1,3
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OREGON Ability Center 9740 SW Wilsonville Road Suite 250 Wilsonville, OR 97070 (971) 224-5895 1,3
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
Ability Center - Eugene 3574 Marcola Road Springfield, OR 97477 (541) 726-4001 1,3 R & J Mobility Service LLC 4938 Crater Lake Avenue Medford, OR 97504 (541) 245-4846 1,3 R & J Mobility Services LLC 200 Hawthorne Avenue SE Salem, OR 97301 (503) 838-5520 1,2,3 United Access 4347 NW Yeon Ave Portland, OR 97210 (877) 501-8267 1,2,3 United Access 12905 NE Airport Way Portland, OR 97230 (877) 501-8267 1,3
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Steffy’s Garage Inc dba SGI Mobility 235 W Main Street Leola, PA 17540 (717) 656-6065 1,3 Total Mobility Services 7917 Derry Street Suite 124 Harrisburg, PA 17111 (800) 558-7408 1,3 Total Mobility Services Inc 4785 Penn Avenue Boswell, PA 15531 (814) 629-9935 1,2,3
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PUERTO RICO Equipos Pro Impedidos De P.R., Inc. Carr #1 Int R796 Km 10.4 Bo. Bairoa La 25 Caguas, PR 00725 (787) 746-7667 1,3
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PENNSYLVANIA
SOUTH CAROLINA
Keller Wheelchair Lifts 197 Main Street Luzerne, PA 18709 (570) 288-1004 1,2,3
Ilderton Conversion of Charleston LLC 8550 Rivers Avenue North Charleston, SC 29406 (843) 576-0414 1,3
Keystone Coach Works 4786 Library Road Bethel Park, PA 15102 (412) 833-1900 1,2,3 MITS Corp 11448 North Main Street Extended Glen Rock, PA 17327 (800) 243-6487 1 MobilityWorks 2200 South 12th St Suite 2210 Allentown, PA 18103 (888) 473-5402 1,2,3 MobilityWorks 1012 Seco Road Monroeville, PA 15146 (888) 473-5402 1,3 MobilityWorks 925 South Trooper Road Norristown, PA 19403 (888) 473-5402 1,2,3 Palmiero Mobility 16165 Conneaut Lake Road Meadville, PA 16335 (814) 336-1061 1
Mobility of Charleston dba Mobility Supercenter 932 Savannah Hwy. Charleston, SC 29407 (843) 225-6760 1 Mobility Supercenter 11816 Hwy 17 Bypass Murrells Inlet, SC 29576 (843) 651-3334 1 MobilityWorks 3624 Fernandina Road Columbia, SC 29210 (803) 828-5754 1 MobilityWorks 563 Woodruff Road Greenville, SC 29607 (864) 293-7171 1
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SOUTH DAKOTA IMED Mobility (Mobility Sales & Rental) 200 East 1st Street Tea, SD 57064 (605) 498-2200 1
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TENNESSEE Apple Independence Mobility 1750 Lee Seminary Road Cookeville, TN 38506 (877) 528-5788 1 MobilityWorks 1325 Mackey Branch Drive Chattanooga, TN 37421 (423) 308-8267 1,3 MobilityWorks 1015 S Water Avenue Gallatin, TN 37066 (651) 451-7373 1 MobilityWorks 173 Industrial Drive Lavergne, TN 37086 (615) 280-5058 1,3 Superior Van & Mobility LLC 10640 Braden Dickey Lane Knoxville, TN 37932 (855) 208-5576 1,3
Adaptive Driving Access McAllen 120 North 20th McAllen, TX 78501 (956) 971-0001 1 Adaptive Driving Access Pasadena 3430 E Sam Houston Parkway S Pasadena, TX 77505 (281) 487-1969 1,2,3 American Lift Aids 2310 Calder Ave Beaumont, TX 77702 (409) 832-3400 1,2,3 American Lift Aids, Inc. 2407 W Southwest Loop 323 Tyler, TX 75701 (903) 581-8844 1,2,3 Lift Aids Inc 1500 Westpark Way Euless, TX 76040 (817) 835-0035 1,2,3
United Access 2165 Hillshire Cir Memphis, TN 38133 (877) 501-8267 1,3
MobilityWorks 239 Commercial Drive Buda, TX 78610 (512) 295-3800 1,3
TEXAS
MobilityWorks 2110 N Beach Ft Worth, TX 76111 (866) 211-8267 1,3
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Access2Mobility, Inc. 12406 State Highway 155 South Tyler, TX 75703 (903) 592-6760 1,3 Adaptive Driving Access College Station 2214 N Earl Rudder Freeway Bryan, TX 77808 (979) 307-7676 1,3 Adaptive Driving Access Corpus Christi 2201 Gollihar Road Corpus Christi, TX 78415 (361) 852-0922 1 Adaptive Driving Access Houston 6836 N Sam Houston Pkwy W Houston, TX 77064 (713) 874-9100 1,2,3
MobilityWorks 4150 Interstate 30 Mesquite, TX 75150 (972) 270-7114 1,3 MobilityWorks 6473 DeZavala Road San Antonio, TX 78249 (210) 697-8884 1,2,3 MobilityWorks 2700 Franklin Avenue Waco, TX 76710 (254) 754-2700 1 MobilityWorks of Texas 16262 IH 35 North Selma, TX 78154 (210) 718-0055 1,3 Open Road Mobility 6669 Canyon Drive Amarillo, TX 79110 (806) 353-2747 1
Oct—Dec 2019
15
NMEDA DEALER MEMBERS Open Road Mobility 7411 82nd Street Lubbock, TX 79424 (806) 771-5873 1,2,3
MITS of VA 2075 W Main Street Waynesboro, VA 22980 (540) 932-7300 1
Texas Mobility Services, LLC dba Texas Adaptive Aids 701 Bearcat Road Unit B Aledo, TX 76087 (817) 394-3914 1,3
Mobility of Norfolk dba Mobility Supercenter 3301 N. Military Hwy. Norfolk, VA 23518 (757) 201-7495 1
United Access 2109 Luna Rd, Ste 200 Carrollton, TX 75006 (877) 501-8267 1,3 United Access 8736 Gateway East, Suite B El Paso, TX 79907 (877) 501-8267 1 United Access 15301 Interstate 35, Suite A Pflugerville, TX 78660 (877) 501-8267 1,3 United Access 2704 Lawing Ln 300 Rowlett, TX 75088 (877) 501-8267 1,2,3
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UTAH United Access 9082 S 300 W Sandy, UT 84070 (877) 501-8267 1
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Mobility Plus Inc of Virginia 763 Union Street Salem, VA 24153 (540) 389-3400 1,3 MobilityWorks 5751 General Washington Drive Alexandria, VA 22312 (234) 542-3022 1 MobilityWorks 6059 Virginia Beach Blvd Norfolk, VA 23502 (757) 455-9889 1,3 MobilityWorks 232 East Belt Blvd Suite 100 Richmond, VA 23224 (804) 233-8267 1,3 PC Industries, Inc. dba Mobility Supercenter 7450 Midlothian Turnpike North Chesterfield, VA 23225 (804) 231-7774 1,2,3
Kersey Mobility LLC 14640 NE 91st Street Suite A Redmond, WA 98052 (425) 406-8484 1 Kersey Mobility Systems Inc 6015 160th Avenue East Sumner, WA 98390 (253) 863-4744 1,2,3
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WISCONSIN A & J Mobility 1330 Mid Valley Drive De Pere, WI 54115 (920) 632-4882 1,3 A & J Mobility 2650 Prospect Drive Eau Claire, WI 54703 (715) 874-6630 1,3 A & J Mobility 4125 Terminal Drive McFarland, WI 53558 (608) 579-1500 1,3 A & J Mobility 3058 Helsan Drive Richfield, WI 53076 (800) 517-1024 1,3 A & J Mobility 333 Washington Street Valders, WI 54245 (920) 775-9333 1,2,3
Priority Honda Hampton dba Priority Mobility 4115 W Mercury Blvd. Hampton, VA 23666 (757) 838-1252 1
Advantage Mobility & Services LLC dba. GT Mobility – Stevens Point 2833 Stanley Street Stevens Point, WI 54481 (715) 341-2712 1
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WASHINGTON
VIRGINIA
Absolute Mobility Center 21704 87th Ave SE Woodinville, WA 98072 (425) 481-6546 1,3
MobilityWorks N8 W22195 Johnson Drive Ste 130 Waukesha, WI 53186 (888) 473-5402 1,3
VERMONT MobilityWorks 5C David Drive Essex Junction, VT 05452 (802) 878-8640 1,3
Driver Rehabilitation Center of Excellence d/b/a DRCE Mobility Solutions 14101 Parke Long Court Suite E Chantilly, VA 20151 (703) 345-2990 1,3 Independent Lifestyles 4880 South Amherst Hwy Madison Heights, VA 24572 (434) 846-7510 1
16
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Goldenwest Mobility 1815 E Francis Ave Spokane, WA 99208 (509) 484-3842 1,3 Kersey Mobility 7202 Evergreen Way Everett, WA 98203 (425) 353-6563 1,3
NMEDA Circuit Breaker
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WYOMING Frontier Access & Mobility Systems, Inc. 1207 E Pershing Blvd Cheyenne, WY 82001 (307) 637-7663 1
____________________________
1 = Mobility Equipment Installer 2 = Structural Vehicle Modifier 3 = High Tech Driving Systems Installer
CANADA
ALBERTA
Medichair Northern BC 849 2nd Avenue Prince George, BC V2L 3A6 (250) 562-8280 1
Accessible Vehicle Solutions Inc. 1231 36 Avenue NE #14 Calgary, AB T2E 6N6 (587) 319-2819 1
Sidewinder Conversions & Mobility Ltd. 44658 Yale Road West Chilliwack, BC V2R 0G5 (604) 792-2082 1,2,3
ECO Medical 18303 107 Avenue Edmonton, AB T5S 1K4 (780) 483-6232 1,3
Silver Cross Automotive Inc. (Victoria) 204-2657 Wilfert Road Victoria, BC V9B 5Z3 (844) 799-5464 1
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Silver Cross Automotive Inc. (Calgary) 4216 54 Avenue SE, Unit 60 Calgary, AB T2C 2E3 (403) 243-6300 1 Silver Cross Automotive Inc. (Edmonton) 14568-116 Ave. Edmonton, AB T5M 3E9 (844) 799-5464 1
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BRITISH COLUMBIA Advanced Mobility Products 101-8620 Glenlyon Parkway Burnaby, BC V5J 0B6 (604) 293-0002 1 Alliance Mobility Solutions 1075 McCurdy Road Kelowna, BC V1X 2P9 (236) 420-1400 1,3 Alliance Mobility Solutions 12211 Vulcan Way #110 Richmond, BC V6V 1J7 (604) 370-7004 1,3 Can Am Mobility 158 Old Vernon Road Kelowna, BC V1X 4R2 (250) 491-0003 1,3 Island Mediquip Ltd 2258 Dorman Road Nanaimo, BC V9Z 6R4 (250) 824-0390 1 Island Mediquip Ltd 750 Enterprise Crescent Victoria, BC V8Z 6R4 (250) 634-1895 1
Silver Cross Automotive Inc.(Burnaby) 101-8289 North Fraser Way Burnaby, BC V3N 0B9 (844) 799-5464 1
Silver Cross Automotive Inc. (London) 2028 Dundas Street London, ON N5V 1R2 (844) 799-5464 1 Silver Cross Automotive Inc. (Toronto) 14 Goodmark Place Etobicoke, ON M9W 6R1 (844) 799-5464 1 Silver Cross Automotive Inc. (Waterloo) 675A Davenport Road Waterloo, ON N2V 2E2 (844) 799-5464 1,2,3 ____________________________
MANITOBA Northland Home Healthcare Products 865 Bradford Street Winnipeg, MB R3H 0N6 (204) 786-6786 1
Centre d Autonomie 399 Ave De La Friche Dolbeau Mistassini, QC G8L 2T3 (418) 276-8336 1,3
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ONTARIO Conval-Aid/Liftability 2600 Lancaster Road Ottawa, ON K1B 4Z4 (613) 738-2721 1 Courtland Mobility 1355 Artisans Court, Unit B Burlington, ON L7L 5Y2 (800) 354-8138 1,2,3 Goldline Mobility & Conversions 762 Industrial Road London, ON N5V 3N7 (519) 453-0480 1,2,3 Mobility in Motion 1710 Bishop Street N, Unit 8 Cambridge, ON N1T 1T2 (519) 623-9930 1 Northend Mobility 301 Aqueduct Street Welland, ON L3C 1C9 (905) 735-5552 1,2 Silver Cross Automotive Inc (Ottawa) 5300 Canotek Road Unit 42 Ottawa, ON K1J 1A4 (844) 799-5464 1
Van Action 2005 Inc 4350 Autoroute 13 Laval, QC H7R 6E9 (800) 668-8705 1,2,3
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SASKATCHEWAN PrairieHeart Mobility 3033 Saskatchewan Drive Regina, SK S4T 1H5 (306) 584-8456 1,3
QUEBEC Adaptation 04 Inc 3025, rue Girard Trois-Rivières, QC G8Z 2M4 (819) 372-0102 1,3
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TVR Technologies Inc 595 Lanaudiere Repentigny, QC J6A 7N1 (888) 919-2555 1,3
Centre de L’auto St-Lambert 145 Damase Breton St-Lambert de Lauzon, QC G0S 2W0 (866) 641-0419 1,3 Eureka Solutions 107-829 J-Ambroise Craig Levis, QC G7A 2N2 (866) 562-2555 1 Eureka Solutions 2755 Montee St Hubert Longueuil, QC J3Y 4H6 (866) 562-2555 1,3 Eureka Solutions 5018 Industrial Blvd Sherbrooke, QC J1R 0P4 (866) 562-2555 1,3 Handi Zone Inc. 9000 Boul Industriel Chambly, QC J3L 4X3 (514) 291-1615 1,3 SMVR 2 Visions Inc 414 Blvd St Germain Ouest Rimouski, QC G5L 3N4 (418) 723-9225 1,3
Oct—Dec 2019
17
CEO’S MESSAGE
Somebody’s Turning the Wrench By Danny Langfield NMEDA CEO
I
’d like to address this column
So, why do you trust these dealers/
from that misconception as well.
to some of NMEDA’s nearest
installers? Well, I’m willing to bet your
and dearest friends—the Driver
reasons include most (or all) of the
Folks, it just ain’t so.
Rehabilitation Specialists. You know, one of the most common
following: You believe… •
The technicians are certified
complaints we hear from DRS/CDRSs
to work on the equipment you
is this:
prescribe
“There just aren’t any NMEDA QAP
•
dealers in my area.” And the complaint is understandable;
protect the client •
after all, a DRS/CDRS doesn’t have any control over whether there is a qualified installer in his or her area…or does s/he? I’d like to ask you to try thinking about this dealer/installer thing in a whole new way. Where you, as the DRS/CDRS, don’t have circumstances dictated to you, but you actually exert some influence of your own. Sound intriguing? I hope so. It’s a paradigm change, but it IS do-able…and it all starts with you. The notion is basically this: Somebody is turning the wrench. What do I mean by that? I mean that the auto adaptive solutions you prescribe are being installed by somebody. There is no magic installation fairy waving a wand to get the equipment into the vehicle; therefore, somebody is turning the wrench. And that somebody is a person or business that you trust— otherwise you would never refer your clients there, right?
18
NMEDA Circuit Breaker
Proper insurance is in place to The facility is ADA compliant and wheelchair friendly
•
QAP is a set of MINIMUM standards that any remotely responsible installer should already be adhering to anyway. You may get pushback from some: “Why do I have to be QAP? I do good work, I don’t need some certificate…” Those folks need some educating on what YOU need. As a professional, you are charged with ensuring the
Complete records of work
safety of your clients, and you abide
performed are maintained
by ADED’s Best Practices Guidelines.
for traceability and future
You need to KNOW, not hope, that the
maintenance
installers you refer your clients to are
Pretty basic, no? Well it just so
up to snuff.
happens that those are some of the
So, exactly what does the non-QAP
core elements NMEDA requires for the
installer expect you to do? Come
Quality Assurance Program (QAP)!
to their location and personally
Coincidence? I think not.
verify that their technicians are
“
These folks need some educating on what YOU need...you need to KNOW, not hope, that the installers you refer your clients to are up to snuff.”
So, why are some folks not QAP? One
certified to work on the products
of the issues we find all too often is
you prescribe? Dig through their file
that dealers/installers have it in their
cabinets and verify their insurance
head that QAP is some monumental
policies? Check their tool calibration
undertaking that only the major dealer
while you’re there? Those do not
groups of the world could possibly
seem like reasonable expectations
achieve. Some DRS/CDRSs may suffer
to me. You are a busy professional,
and the idea that you rely upon the
teachers…the list goes on and on.
up and commit to safety. The message
QAP accreditation—a nationally
No accreditation, no job. At NMEDA,
is simple: “If you want to keep doing
recognized, third-party program to
we believe that if you are unwilling
installations for me, then you need to
verify your installers are maintaining
to step up to a minimum level of
be QAP.”
very basic standards—well, that
commitment to safety, a verified
does seem reasonable. Imminently
commitment, then you don’t need
NMEDA staff is happy to take it from
reasonable, in fact.
to be installing adaptive equipment
Let me reiterate: You believe the
for people with disabilities. And keep
installers you use are qualified, or you wouldn’t be referring clients to them
in mind, QAP accreditation is open to anyone; you do NOT have to be a
there. Hey, this shouldn’t be YOUR problem, right? Just give us a call (813.264.2697) or drop us an email (info@nmeda.org) with the dealer/ installer’s contact info, and we will
in the first place. Obviously, right? It
NMEDA member.
would be ridiculously irresponsible of
Is it really that black and white?
assistance they’ll need. And it bears
you to act otherwise. And you know
Actually yes—it is.
repeating: QAP accreditation is open
what NMEDA’s position on that is? Simple: we trust you. You are in the best position to make that call.
Remember that QAP is a set of minimum standards—most NMEDA
reach out to them with all the info and
to anyone; you do NOT have to be a NMEDA member.
dealers enforce standards that far
The good news? QAP just isn’t as hard
But when the safety of an at-risk
exceed the basic program minimums.
as a lot of people think. The better
population like our shared clients is in
If someone is unable or unwilling to
news? You’ll sleep way better knowing
question, is being “pretty sure” really
step up to even the minimum level
all your clients are being serviced by
sufficient?
of quality, then maybe this isn’t the
folks who are accredited under the
Any installer who can’t or won’t be
business for them.
only nationally recognized quality
accredited as QAP…I hate to say it, but
So here is what I am asking of you
that simply HAS to raise a red flag.
today: Let’s change the paradigm.
Is that installer REALLY maintaining
Let’s stop bemoaning the lack of QAP
the standards they claim they are?
dealers and start demanding that
Another key component of QAP is the
whoever is “turning the wrench” step
program in all of auto mobility—QAP. ---
requirement for an annual compliance audit by a third-party company. At NMEDA, we trust, but verify—annually. And PLEASE, do not let them tell you it is the cost—that’s hogwash. NMEDA dues are $1,675/year. The annual audit is another $995. That’s $2,670 a year—less than $225 a month. Let me get this straight—here we have a business that wants to be entrusted with the safety of people with disabilities on the road, yet does not have $225/month to maintain a professional accreditation? Please. If a lawyer chooses not to pass the bar exam and pay professional dues, s/he doesn’t get to practice law. Same thing for CPAs, plumbers,
Oct—Dec 2019
19
CANADA PRESIDENT’S MESSAGE
Embrace the Future By David Parton —Mobility in Motion PRESIDENT, NMEDA CANADA
W
e live in a world where
seem. The closest thing to a foray into
Collectively we have a membership
change has become a
a purpose-built vehicle by an OEM
that embodies creativity,
constant in life, no longer
was a massive failure; we can dissect
thoughtfulness, heart, and
the exception. The NMEDA board
the reasons for that failure for hours
entrepreneurism. We have the bricks
of directors met in June to develop
and still be wrong. The sales cycle in
and mortar, the feet on the ground,
a strategic plan for the association.
our industry is just not well-suited to a
the support in place. We know both
The time was productive and fruitful,
maximum 45 minute up at one of the
what our clients need, and what is
but it also laid bare the multitude
OEM showrooms. One size does not
available. The question is, how long
of questions that need answers and
fit all—and never will.
will some of these solutions continue
In conversation about the van
to be available? What will replace
direction which is not always easy to find.
products we depend upon for
them?
Each new pathway has innumerable
conversions, there is cloudiness it
I believe part of our conference, and
crossroads and what may seem to
seems, when will models change, or
the mission of our association, needs
be a simple and solid direction, upon
just end date? I am told that many
to be forward looking and guiding
review lends itself to a lot of, “What
manufacturers would love to have the
what comes next. We must continue
ifs?”
volume of sales generated by the FCA
to lead and guide for the sake of the
Over the last number of days, I have
minivan line, and yet industry articles
people we serve.
read several reports on the relative state of poor health in the automotive world. Even our Short Circuit email speaks of the lack of margin for consolidated dealership operations. In speaking with my local Chrysler store, I was told they often have discount programs rolled out by Chrysler that exceed the gross margin of profit and the dealer must take below cost to sell at the advertised price. Investor
indicate that sales in this category have shrunk at FCA from just over 4% of volume to 2.6% this year. Lest we forget, General Motors is killing the Cruze, and it sold a paltry 145,000 units in the US in 2018. No product line is sacred. The Grand Caravan has been heavily discounted by the manufacturer, and dealers often show no margin when selling this product. I fear the days of this line of minivans is
services have rated Ford corporate
approaching its logical end.
bonds as having junk status which will
There must be a way forward, we
now cost Ford more for the money
have people needing the adapted
they will need to borrow. Poor margin
vehicles we sell and service. What is
was cited as the reason for the rating
our association’s role in finding that
change.
direction forward?
Our little niche in the automotive
All I can say is we will either lead,
world is not large enough for the OEM
follow, or get run over.
manufacturers to dive into, it would
20
NMEDA Circuit Breaker
Quality outcomes are not random and do not happen by chance. We, who have taken the time and invested in the training and staffing to serve our unique clientele, must be looking for what comes next. It is more than a matter of survival, we serve a unique and challenged client base. Their safety is in part assured by the professionalism and quality we drive in our businesses. Yes, there are a lot of different automotive programs taking shape. I hear a lot about ride sharing, Artificial Intelligence, Electric Vehicles, Hybrids. Yes—change is upon us and we can shun it or embrace it. This is where leadership comes into play, because we do not want to get
run over, and we will if we don’t try to
that future view with our association
Look around you. Are you changing
understand the new directions. That
comrades.
your way of doing business, or are
It is an exciting time to be in this
you watching for and preparing for
said, technology is beating itself up and change is faster than any industry can seem to respond. OEMs are buying up each other, hoping to find that pearl they can exploit to have an edge. Bigger it would seem, is seen as being better, in a world of rapid
“ change.
business with the winds of change
what comes next?
blowing through everywhere. The way
Would you like NMEDA to be better
the OEM automotive business is being
focused on looking forward and
done, appears ripe for a change.
helping you prepare for change? This
The oil changing shop near me now
is your association, speak up and be
does brakes and other repairs. Cars
Bigger may be better, but our little
don’t need an oil change as often—
niche needs better insight, better
they need to find more work.
we serve have not changed, their needs seem to grow each year. Our association needs to have the future in its sights and we need to share
have many bright lights among us, and a lot to be shared together.
All I can say is we will either lead, follow, or get run over.”
guidance, better direction. The people
heard. Silence leads nowhere. We
Bring on the future. Let’s understand it and embrace it together. ---
Electric cars use 40% of the moving parts that an internal combustion engine uses, mechanical shops will have to adapt.
Oct—Dec 2019
21
MEMBER NOTICE
NMEDA and ADED Reach Conference Co-Location Agreement opportunities in the conference schedules where both groups can come together. “This has been a long time coming,” stated Danny Langfield, CEO of NMEDA. “Our board was clear: ‘Make a deal happen—no excuses, just make it happen.’ I’m really proud that we were able to deliver on our promise to our members...and I think it’s going to be one heck of a party in 2021.” “I am looking forward to seeing this collaboration strengthen both our organizations and in turn provide even
A
better service to our mutual clients,” said Marc Samuels, 2019 ADED
DED and NMEDA are
really daunting. It is very gratifying
proud to announce that
to finally see everyone’s hard work
President.
an agreement has been
pay off with the finalization of this
This is great news for both
reached to co-locate our conferences
agreement.”
organizations and the growth of the
beginning in 2021, at a yet-to-be-
The specific dates for the 2021 event
mobility industry. Bringing driver
determined location.
have not yet been determined;
rehabilitation specialists together with mobility equipment dealers at an
“This is an exciting time for our
however, the parties agree that late
organization. We look forward to
summer/early fall is the ideal time
working with NMEDA to plan this
frame and that every reasonable effort
unique, co-located event that will
will be made to ensure the event is
continue to serve the needs of our
not scheduled between Memorial
membership and benefit their clients,”
Day and Labor Day. The co-location
said Elizabeth Green, ADED Executive
agreement calls for the days of the
become available.
Director.
conference to be identical to ADED’s
---
NMEDA President Chad Blake added,
current pattern (Friday–Tuesday) with
“Kudos to Danny, Liz, and their staff for making this co-location happen. sixteen months ago, when Jenny Nordine, Liz, Danny and I had the first “discovery” meeting in Phoenix, we were excited about the potential of co-locating, but the challenges were
22
NMEDA Circuit Breaker
the co-located events to occur that Saturday, Sunday, and Monday. Each organization will concurrently host their own educational conferences, with the exhibit hall being the shared space for both groups. We’re also looking at other networking
annual event will help us all focus on what is important: safe, independent mobility for our clients and their caregivers. We will be delighted to share additional details as they
GUEST SPEAKER
The Top 10 & Why They Matter by Sunjay Nath, MBA, CSP, HoF — Engineering Human Performance 2020 NMEDA CONFERENCE & EXPO SPEAKER
M
any years ago, I was
other kinds of reactions. If the person
successful politicians do and this is the
interested in learning about
was undecided, we would offer them a
key to success for any individual or
politics with the idea that
flyer from Party A and say something
organization: find out who is supporting
someday I might consider running for
to the effect of, “We would really like
the behaviors that drive your mission
office. I figured that the best way to
your support. Please let us know if
and empower those people.
learn about how the political system
we can do anything to help you with
works was to immerse myself within
Understanding the 10-80-10 Principle
your decision.” But if the person was
it. Through a connection, I met a man
allows you to implement a strategy that
already planning to vote for Party A,
who had quite the political pedigree
can powerfully shift any organization
that’s where we spent most of our
and I joined his election team. What a
toward its desired results. Not only that,
time. “You are voting for Party A; that
great learning experience it was, and
10-80-10 can be universally applied to
is excellent. We really appreciate your
through it I discovered that successful
any social group or within yourself to
support. Have you considered placing
campaigns utilize a strategy that I later
help you shift your behaviors toward
a sign on your lawn? They come in two
coined the, “10-80-10 Principle.”
any outcome you choose.
sizes, extra-large and super extra-large.
I started out canvassing with this man
Or perhaps you would be interested in
(let’s call him George Smith of Party
going door-to-door identifying votes
A) door-to-door and was completely
like we are doing?”
perplexed by our first few encounters.
I used to think that the purpose of
At one house, a woman came to the
Conference in Daytona Beach. I’ll see
canvassing was to try and win people
door and he introduced himself. “Hello, I
you there!
over and get them to vote for you.
am George Smith and I represent Party
It has nothing to do with that. When
A …” That was all he was able to get out
politicians knock on your door they
before he was interrupted.
care very little about trying to change
“Oh, Party A. Well, I’ve supported Party
your mind. They want to know if you’ve
B for 40 years, and let me tell you just
decided to vote for them or not. If they
SOME of the things you and your party
aren’t already your candidate of choice,
are doing wrong!” And she started to
they aren’t going to try and convince
rip into him.
you.
A rookie politician would have
George Smith understood this
immediately defended his party’s
perfectly. The woman with 40 years
position and tried to convince this
of supporting Party B was part of his
woman that they are not evil. Instead
Bottom 10. Staying with this woman
George did something that I thought
and trying to get her to come around to
was brilliant. His response was, “You’re
his way of thinking would take time and
right. Sorry for wasting your time.” Then
effort he simply didn’t want to spend.
he moved on to the next house.
Instead, George spent his time with the his cause—his Top 10. That’s what
do for your organization in my keynote presentation at the 2020 NMEDA
--Sunjay Nath (MBA, CSP, HoF) is referred to as a Performance Wizard for his ability to get individuals and organizations to perform at a higher level with less time and costs. His strength-based approach improves team morale and helps shift mindsets from “have to” to “get to.”
Keynote Speaker
Conferen c
potlight S e
people who were already supporting
The 10-80-10 Principle and what it can
For the most part, we received two
I look forward to sharing more about
Oct—Dec 2019
23
INDUSTRY ADVISOR
The TREAD Act By Harry Baergen – Autoregs Consulting NMEDA CRP COORDINATOR
Harry Baergen was previously the
R
eaders may have realized by now
the United States congress in only
that many topics covered in the
eighteen hours and enacted on
Industry Advisor section are based
November 1, 2000. This resulted in
on questions from NMEDA members
one of the biggest tire recalls in US
in the field, usually received by way
history after hundreds of fatalities,
(CRP) Coordinator for NMEDA.
of the Compliance Review Program
countless injuries, and thousands of
(CRP). Recently, questions have
complaints, worldwide. Most of the
If you have any questions about the
come up about members’ obligation
incidents involved rollovers of narrow
under the TREAD Act. Accordingly,
track, short wheelbase, Ford Explorers
the following is a synopsis of the
caused by tread belt separation of
Transportation Recall Enhancement,
under inflated Firestone tires.
Regulation Enforcement Officer for Transport Canada. Currently, he acts as the Compliance Review Program
contents of this article, or about the NMEDA CRP, contact Harry Baergen at 778.888.2210.
Accountability, and Documentation (TREAD) Act, incorporated into the Vehicle Safety Act. 49 U.S.C. Chapter 301.
24
NMEDA Circuit Breaker
In the US, accidents, injuries, and fatalities began in 1996 when the state of Arizona reported to Firestone that the P235/75R 15 ATX tire installed
By way of background, the TREAD
on the Ford Explorer and other
Act was urgently passed through
related vehicles was separating
under high temperatures. Firestone
the requirement for tire pressure
of a category) are subject to the
investigated and replaced the tires
monitoring systems (FMVSS 138),
foregoing reporting requirements,
with upgraded ones. Later, Firestone
with a maximum civil penalty of 15
but manufacturers of less than 500
internal documents showed a rise in
million dollars or criminal penalty
vehicles or equipment of a category
injury claims on the ATX, ATX II, and
of 15 years in prison for violation.
(later amended to less than 5,000
Wilderness AT as early as 1997. By
But most important of all, based
vehicles or equipment of a category)
1998 Ford, Firestone, and Bridgestone
on the years of Ford and Firestone
are only required to report any claim
(Bridgestone had purchased Firestone
silence while people were dying,
or defect related incident involving a
in 1988) were all fully aware of the
at the heart of the TREAD Act is
fatality. This includes such an incident
extent of the problem, but with
the requirement for early warning
in Canada or on a similar vehicle
over a hundred years of corporate
reporting to NHTSA. This can be
in a foreign country. The amended
relationship between Ford and
found at 49 CFR Part 579.27. It
rule excludes from most of the early
Firestone they were able to keep
includes the obligation to report any
warning reporting requirements any
it under wraps until the year 2000
safety related warranty claims, defects
manufacturer that manufactures for
when NHTSA finally came to grips
or incidents causing fatality, injury or
sale, offers for sale, imports, or sells,
with the situation and promulgated
property damage, insurance claims,
in the US, fewer than 5,000 vehicles,
the TREAD Act. This led to Ford and
consumer complaints, and field
tires, child seat systems, or equipment
Firestone recalling at least 23 million
reports, received from dealers, fleet
per year. This reporting exclusion will
tires and settling numerous claims
operators, authorized service centers,
apply to most NMEDA manufacturers
amounting to well over a billion
employees, and others. This applies
of multistage vehicles and alterers,
dollars. Ford immediately redesigned
to vehicles sold during the calendar
since the vast majority of them
the Explorer by lowering the centre of
year of the reporting period and nine
manufacture or sell fewer than 5,000
gravity, widening the track, installing
years prior (four years for equipment)
vehicles of a category annually. There
independent rear suspension, adding
including models no longer in
are four categories: light vehicles,
tire pressure monitoring systems
production. In addition, high-volume
medium-heavy vehicles and all buses,
and later ABS and ESC. However,
vehicle manufacturers and all tire and
trailers, and all motorcycles. Most
ostracized Firestone just barely
child restraint manufacturers must
adaptive vehicles manufactured or
survived and lives with the stigma to
report volume production statistics,
altered by NMEDA members and most
“
so NHTSA can compute the number
adaptive equipment manufactured by
The TREAD Act includes enhanced
of claims per unit. High-volume
tire markings and tire placard
manufacturers may also be required
labelling, enhanced owner manual
to report quarterly or periodically to
information, child seat testing, rollover
NHTSA, but if a manufacturer does
awareness testing, tire endurance
not receive a claim or notice of death
and resistance testing, compensation
it need not report that fact to NHTSA.
this day.
NMEDA members would fall under the
...at the heart of the TREAD Act is the requirement for early warning reporting to NHTSA.”
for costs before and after a recall, prohibition of sales subject to a recall, foreign vehicles reporting, acceleration of recall remedies, and
light vehicle category. Therefore, all vehicles or equipment manufactured by an adaptive vehicle company could be counted in determining between a high- and low-volume company. The NHTSA has confirmed with NMEDA that “alterers” of adaptive vehicles definitely fall under the term “manufacturer” in the TREAD Act, although the term “alterer” is not specifically mentioned in the final rule except in the preamble. It should also
In the final rule, manufacturers of
be noted here that all manufacturers,
500 or more vehicles or equipment
high- and low-volume, are still
of a category (later amended to
required to report any defect or recall
5,000 or more vehicles or equipment
campaigns as usual.
Oct—Dec 2019
25
INDUSTRY ADVISOR
(continued)
Companies who are acquiring other
For example, Ford and Firestone
new EWR portal for manufacturers.
companies may have to consider
recalled tires in Canada along with the
This new portal will be the central
adding administrative costs to comply
rest of the world even though Canada
site where manufacturers will submit
with the more complex reporting
had no failures. Many Canadians
field reports, death and injury report
requirements that apply to high-
benefited by getting a free set of
responses to death inquiries (DIs),
volume manufacturers. However,
tires. It should also be noted that
responses to comprehensive inquires
manufacturers of equipment, such as
the Canadian Motor Vehicle Safety
(CIs), aggregated data (including
seats, seat bases, and hand controls,
Act only has jurisdiction over new
production, death, and injury claims),
that are more likely to fall into the
vehicles, tires, and child restraints.
warranty claims, and annual reports.
high-volume more than 5,000 units
It does not cover equipment and
per year group, are only required
replacement parts, as in the US.
This new portal is intended to
to report incidents relating to a fatality, the same as small-volume vehicle manufacturers. Equipment manufacturers may also be liable if the component is found defective after it has been installed in a vehicle.
standardize the processes by which
The TREAD Act is an example of the
manufacturers submit information
consequences that can result from
required by the TREAD Act. The new
withholding pertinent information
EWR Portal will allow manufacturers
from customers and resisting recalls.
to:
A recall may have some up-front
1.
costs, but can benefit from profits
Upload completed files directly to the Trends Analysis Division
Canada, on the other hand, as hard
and avoid liability in the long run. It
as it might try, could not produce
is a way of directly contacting the
a representative failure of the
customer, demonstrating care and
Firestone tires at the time of the US
professionalism. The public is used
failures and had received only a few
to receiving recall notices from all
3. View the status of submissions
inconsequential complaints. Therefore,
“
types of companies, including the
(accepted, rejected, or in-
Canada could not justify reinforcing
most high-end automobile companies,
its recall procedures with the likes of
the most recent being Rolls-Royce.
The help desk will still be available
the US TREAD Act. Although Canada
Although, it should be noted here,
at mfrewrhelpdesk@dot.gov or
did follow some of the non-recall
that according to the NHTSA recall
202.366.3348. Also, for further
stipulations of the TREAD Act, it was
report, which CRP monitors, NMEDA
information about the TREAD
not until recently, almost two decades
members are reasonably diligent in
Act, there are many hundreds of
later, that Canada has strengthened its
conducting recalls including safety
responses to letters with questions
recall (notice of defect) requirements
recalls.
about the TREAD Act on the NHTSA
(TAD) of ODI via a secure web portal, in XML format; 2. Manage historical submissions;
process); 4. Respond directly to DIs and
This reporting exclusion will apply to most NMEDA manufacturers of multistage vehicles and alterers...�
to align more with the NHTSA and some parts of the TREAD Act. Some recent changes in Canada are the requirement for remedy compensation and the obligation for regulatory (non-compliance) recalls. Albeit, in the past, Canada has often benefited from US recalls that spill over into Canada.
26
NMEDA Circuit Breaker
CIs; and 5. Communicate with NHTSA regarding ongoing inquires, investigations, and compliance with TREAD/EWR
Information about the TREAD Act or other recall questions can currently be obtained by e-mailing the NHTSA Office of Defect Information (ODI) Early Warning Requirements (EWR) at odi.ewr@dot.gov. However, this e-mail address will soon be discontinued and the ODI will soon be launching a
requirements.
interpretation website. ---
Oct—Dec 2019
27
PRESENTS
THE ELEME N TS OF S AFE T Y Q Ta
Kn
Ex
Ed
Training
QLK-150
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Safety
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St
Qp
Quality
Testing
Innovation
Standards
Br
QRT-360
Q’POD
QRT MAX
Qt
QUANTUM
Wheelchair
Dx
Sd
Ff
Rf
QRT Deluxe
Fm
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Support
QRT Standard
Forward-Facing
Ft
Features
Brackets Sa Sales
Wc
Accessibility
INQLINE
Rear-Facing
Sl
Floor Mounts
In
Seamless
Qb
Dl
Fr
Dr
Q’UBE
Freedom
Br
Brackets
Rm Remote
Dealers
Drivers
Is
Oc
Occupant
Pg
Passenger
Experience
Ft
Features
Installers
Knowledge
Education
Aq
Aqademy
Co Courses
Sm
Seminars
The PeriodiQ Table of Securement!
Service
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QLK-150
PERSONAL WHEELCHAIR DOCKING SYSTEM THE QLK-150 FORMULA:
FEATURES BRACKETS ADVANCED WHEELCHAIR DOCKING L EAR N MORE AT : QS TR A INT.CO M /Q L K- 1 5 0
YA’LL READY FOR THIS? 0 2 0
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M N
2 A D E
THE BUSINESS OF Five Learning Tracks Driver Rehabilitation Specialists
Technicians
Dealer Sales & Marketing
Dealership Management
Two Courses: DRS 101 or DRS 201 for the new or experienced DRS. More details on page 32.
Earn Certification with BraunAbility & More...
Innovation & Technology
EW
N
www.NMEDAAnnualConference.com
CARING
SCHEDULE OF EVENTS
March 3 8:00 am–10:30 am 8:30 am–5:30 pm 12:00 pm–5:00 pm 5:30 pm–6:45 pm 7:00 pm–9:30 pm
Vehicle Move-In DRS & Technician Learning Tracks Exhibitor Setup Opening General Session Expo Grand Opening
March 4
March 5
8:30 am–10:45 am All Learning Tracks 10:45 am–2:00 pm Expo 2:00 pm–4:10 pm All Learning Tracks 3:00 pm–4:00 pm Manufacturer’s Open Forum 4:20 pm–5:30 pm General Session 5:30 pm Open Evening
9:00 am–11:00 am Expo 11:00 am–12:00 pm Dealer’s Open Forum 11:00 pm–12:00 pm DRS Bonus Education Session 12:00 pm–1:30 pm Closing General Session 5:30 pm–6:30 pm Auction Fundraiser & Cocktail Reception 6:30 pm–8:30 pm Awards Banquet
FEATURED PANEL
CLOSING GENERAL SESSION
The Rolling Disrupters
The Opportunities & Challenges for Women in Mobility
During this collaborative discussion, a panel of women who have excelled in their mobility industry careers will share stories, perspectives, and advice for thriving in a traditionally male-dominated industry.
Dr. Rory Cooper Director, Human Engineering Resoures Laboratories, University of Pittsburgh
Sam Schmidt Aaron “Wheelz” Fotheringham Wheelchair Motocross Athlete
Founder/Chairman, Conquer Paralysis Now
Registration Opens November 1st!
Noah Currier Founder, Oscar Mike Apparel and OMFoundation
CARING TAKES CAR W E D N E S DAY, Zen & The Art of Creating Influencer Connections
How to Market Like a Direct Seller “If you can’t beat ‘em, join ‘em.” Yeah, we know—you won’t be joining the direct sellers anytime soon. But what would you think about stealing all their best ideas and leveling that playing field just a little bit? Mystery Speaker
MODERATOR:
Sensei Randy Schiller VMI Panelists — TBD
FOO Fighting the Good Fight
MODERATOR:
Chuck Fortinberry Revability Panelists — TBD
Faced with increasing consolidation, FOO Fighter (Family Owned & Operated) dealerships are experiencing new and unique challenges. Tough times? Maybe—but these panelists aren’t interested in whining about their problems, they are too focused on winning. It’s times like these, they give and give again...
Breathe deep, be calm. Place your hands in your lap and prepare to absorb the wisdom of these panelists and their sensei as they reveal the ancient secrets to creating, growing, and maintaining relationships with key, lead-generating influencers in your area. Om...
Admit It: You’re an Auto Dealer
Steve Brazill
National Automobile Dealers Association
No, you’re not a franchise dealer, but why not emulate their successes? In this session, Steve will drill down on reconditioning and sales prep analytics, with an eye on measuring the impact of tied-up capital. Using real-world dealer data, he will demonstrate why shortening your cycle time can have a dramatic effect on your bottom line.
60 Apps in 60 Minutes
James Spellos Meeting U
Think you have all the apps you need? Perhaps, but are they saving you time and increasing your productivity? Whether you’re looking for tools to help manage your work, connect and communicate with your team, supercharge your social posts, or you’re looking for that needle in a haystack that will save you valuable time, this session will help you get the most from your technology.
TBD It’s only November! Stay tuned for details...
RE OF BUSINESS. M A R C H
4 ,
2 0 2 0 Market Cultivation— Time for the Harvest
TBD It’s only November!
Aaron Gardner BraunAbility
Stay tuned for details...
Compliance Landmines & How to Avoid Them Do you secretly find dealer compliance strangely exciting? Neither does anyone else. Nonetheless, this is stuff you just gotta know. Join Eric (from the renowned firm Hudson Cook, counsel to hundreds of auto dealer clients) on a madcap adventure Eric Johnson through a world teeming with danger! Hudson Cook, LLP Kinda sounds strangely exciting...
The Number One Thing that Holds Us Back
Sunjay Nath
Engineering Human Performance
In this fun, high-energy session, Keynote presenter Sunjay Nath dives deeper into the 10-80-10 principle, revealing how we can easily be trapped by our own limiting beliefs. The goal of this session is to help move people from impossible to possible.
Your Business Will Never Be the Same: Hot Technologies 2020
The Rolling Disrupters When the folks on this panel are told, “It can’t be done,” they have one, universal response: Challenge accepted. Come be inspired by people who use their chairs as wrecking balls to shatter expectations and break molds. Hear their stories and discover how auto mobility is a common theme MODERATOR: running through the various paths they Mike Savicki have chosen to forge through all different walks of life. Afterburner Communications Panelists — See pg 31
In case you hadn’t heard, Aaron’s a rock star. Consistently our conference’s top-ranked presenter, he’s back with a unique approach to establishing your value in the community. Learn about sales calls specific to a certain influencer, building reciprocal relationships with DMEs and home modifiers, tuning in to WIIFM, and how to...be the farmer?
James Spellos Meeting U
Review what’s new and innovative in the technology industry in this interactive, fast-paced look at what’s here for us to use now and what’s coming in the near future, including the latest information about virtual & augmented reality, artificial intelligence, and other important tech trends.
CHOOSE THE PATH THAT’S RIGHT FOR YOU
DRS 101: Introduction to Driver Rehabilitation
DRS 201: Advanced Driver Rehabilitation Concepts
This two-day course (March 3 & 4) is designed for the new driving evaluator.
This two-day track (March 3 & 4) offers several diverse sessions geared to more established evaluators.
(15 CEUs)
(11.5 CEUs)
Jan Stephanides, MS, OTR/L, CDRS, CDI The skills and knowledge needed to establish an adaptive driving program or become a new staff member for an established program will be discussed and shared. How to develop an evaluation and training techniques, introduction to adaptive equipment, documentation and interactions with equipment vendors will be discussed.
Goals/Objectives
Behind the Wheel with Autism (1.5 hrs) Nellemarie Hyde, OT, CDRS Apply Cognitive Assessments to Improve Driving Rehabilitation Interventions & Outcomes (2 hrs) Susan Touchinsky, OTR/L, SCDCM, CDRS Building Your Toolkit for Working for Drivers with Dementia and MCI - Part A (2 hrs) Tamalea Stone, OT & Nellemarie Hyde, OT, CDRS When is it Time to Put on the Brakes? Putting Dementia Driving Theory into Practice - Part B (2 hrs) Tamalea Stone, OT & Nellemarie Hyde, OT, CDRS
By the end of the program, participants will be able to: 1. List the basic components of a Driver Rehabilitation Clinical Evaluation. 2. List the basic components of a Driver Rehabilitation OnRoad Assessment. 3. Recognize resources for networking within the Driver Rehabilitation Community. 4. Develop the necessary and optional components for starting a Driver Rehabilitation Program. 5. Recognize the key stakeholders in the world of driver rehabilitation. 6. Identify the sequence of basic on-road training techniques.
Driving with Low Vision (1 hr) Marc Gannon, OD, FAAO Driver Rehabilitation and Vehicle Modification Process in Public VR in Massachusetts (and other New England States) (1 hr) Eugene Blumkin, PE, CPE Patient First. The Right Fit (1 hr) Bryan Garrison, RKT, CDRS To Train or Not to Train: Are Behind-the-Wheel Problems of Certain Drivers Remediable? (1 hr) Tamalea Stone, OT
Please see website for complete program and continuing education information.
Plan to stay through Thursday for additional CEUs! BONUS DRS SESSION (1 CEU) “Somebody’s Turning the Wrench”
CLOSING GENERAL SESSION (1 CEU) “The Opportunities & Challenges for Women in Mobility”
ADED is an AOTA Approved Provider of continuing education. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Please see individual course descriptions for contact hours/AOTA CEUs offered and the Learning Level. AOTA Classification Codes: Domain of OT; OT Process Evaluation
32
Great news! DRS 101/201 registration includes access to the full NMEDA conference from start to finish, including the Expo, NMEDA Circuit Breaker
all meals, and Thursday’s activities. More details are available at NMEDAAnnualConference.com.
NMEDA 2020 CONFERENCE REGISTRATION March 3–5, 2020 | Daytona Beach, FL
Registration also available online at www.NMEDAAnnualConference.com Company: ____________________________________________________ Contact: __________________________________ Address: _______________________________________________________________________ City: ____________________ State/Prov: ____ Zip/Postal: _________ Phone: ________________________ Email: __________________________________ EARLY BIRD REGISTRATION DISCOUNTS AVAILABLE THROUGH JANUARY 17, 2020
Dealer
Tech
DRS
Vendor*
Edu/Gov/Non-Profit
Earlybird/Regular
Earlybird/Regular
Intro or Advanced
Earlybird/Regular
Member 2nd 3-8 9+ New Member
$545/$600
$345/$380
$425
$1,095/$1,205
$195
$475/$525 $395/$435 $315/$350 $345/$380
---------
---------
$200/$220 $200/$220 $200/$220 ---
---------
Non-Member
$845/$930
$645/$710
$1,950/$2,145
$195
Single Day Pass: (Tue/Wed/Thur)
CODES
$300 (Member)
$475** $600 (Non-Member)
|
Must register as DRS to obtain CEUs.
Banquet Only (Thursday Night): $75
Dealer
2a
Tech - Braun MSE
2b
Tech - Braun Evo
2c
3a
DRS (Intro)
3b
DRS (Advanced)
4
Vendor
5
6
Banquet Only
1
Tech - Braun MSE & Evo Edu/Gov/Non-Profit
Single Day Pass Codes: TUE / WED / THUR
ATTENDEES __________________________________
____
Name
Code
__________________________________ Email
T-Shirt Size:
$______ Cost
YES NO Awards Banquet?
Men’s Cut
S
M
L
XL
XXL
Women’s Cut
S
M
L
XL
XXL
__________________________________
____
$______
Name
Code
__________________________________ Email
T-Shirt Size:
Cost
YES NO Awards Banquet?
Men’s Cut
S
M
L
XL
XXL
Women’s Cut
S
M
L
XL
XXL
__________________________________
____
Name
Code
__________________________________ Email
T-Shirt Size:
$______ Cost
YES NO Awards Banquet?
Men’s Cut
S
M
L
XL
XXL
Women’s Cut
S
M
L
XL
XXL
__________________________________
____
$______
Name
Code
__________________________________ Email
T-Shirt Size:
Cost
YES NO Awards Banquet?
Men’s Cut
S
M
L
XL
XXL
Women’s Cut
S
M
L
XL
XXL
NOTES/COMMENTS/SPECIAL NEEDS:
* A Vendor is anyone who sells, or may sell, a product or service. ** Includes one year of NMEDA membership.
PROVIDE CARD DETAILS OR MAIL REGISTRATION AND CHECK TO NMEDA BY FEBRUARY 28, 2020
Payment Method:
Check
Credit Card
Total Amount: ____________________
Card #:________________________________________________ V-Code: ___________________
Exp. Date:__________
Company and/or Name on Card: ___________________________________________________________________________ Billing Address: _________________________________________________________________________________________ NO REFUNDS FOR NO-SHOWS OR CANCELLATIONS AFTER FEBRUARY 28
Register online at www.NMEDAAnnualConference.com or remit to: Oct—Dec 2019 NMEDA, 3327 W. Bearss Ave., Tampa, FL 33618 • fax 813.962.8970 • e-mail conference@nmeda.org
33
29th ANNUAL CONFERENCE | March 3–5, 2020 | Daytona Beach, FL
SPONSORSHIP OPPORTUNITIES
WELCOME BAGS $5,000
LANYARDS $3,500
Opportunity to address attendees for 2–3 minutes at the Opening General Session and introduce our Keynote speaker.
No cheap totes here, we protect your brand with a quality backpack. Why? To give you continued brand exposure long after the event! You’re welcome.
Put your brand directly around the neck and in view of every attendee at the conference.
NIGHTCAP PARTY $5,000
AUTOMATIC TRAFFIC $5,000
MASSIVE 8’ QUAD SIGNS $2,500 ( 5 3 available)
Looking for booth traffic? Worry not, money talks. You’ll host six $500 cash giveaways, with all the fanfare we can muster – and they must be present to win!
There will be no escaping your branding with this four-sided beast. Each side is 8’x3’, positioned in one of five spots you choose.
KEYNOTE ADDRESS $7,500
Want to be popular? Try handing out 200 free drink tickets at your booth for the wrap party to follow the Awards Dinner at the hotel bar. Guests will be provided a free drink of their choice, and you’ll be the host with the most.
CONFERENCE ENTRANCE CLINGS $7,500 Dig if you will, a picture: Over 210 sq ft of your brand, splashed all over the main entrance to the expo center for the entire conference.
ELEVATOR CLINGS $5,000 Exclusive opportunity to showcase your company on the interior doors of all elevators at the Daytona Hilton for the entire conference.
ROOM DROP $5,000 (two available) Deliver your promotional information right under the door of each attendee’s room at the Daytona Hilton with your custom envelope and inserts.
INSULATED WATER BOTTLES $4,000 Protecting your brand with premium, insulated water bottles (no plastic junk) provided to each attendee, branded with your company logo.
ADED EDUCATION $1,500 ( 3 2 available) Unique opportunity for a private audience with both new and veteran driver rehab specialists as the exclusive sponsor of both DRS education tracks.
WELCOME BAG INSERT $500 (add-on item) Provide us with your promotional piece, and we’ll stuff it in there.
ONSITE PROGRAM AD $500 (add-on item) MIRROR DECAL $5,000 Share your message right on the mirror inside each attendee’s hotel room at the Daytona Hilton with your own customized decal.
HOTEL KEY CARDS $3,500
Full color, full page ad in the onsite program.
Brand every hotel key card with your custom design for all attendes staying at the Daytona Hilton.
INTERESTED? GREAT—CONTACT US TODAY! 34
www.NMEDAAnnualConference.com • phone 813.264.2697 • e-mail conference@nmeda.org NMEDA Circuit Breaker
TO OUR CURRENT SPONSORS AND EXHIBITORS
THANK YOU!
Accessible Vans of America — Ace Mobility — Adaptive Driving Alliance — ADED — Bever Mobility Products ColleBuilt Systems — Crescent Industries — DealerTeam — Driving Systems Inc. — Electronic Mobility Controls Fadiel Italiana — General Motors Fleet — Johnson Hand Controls — Joysteer — Kempf Inc. MGA Research Corporation — Mobility Support Solutions — MPS/Guidosimplex — PSA Insurance Sure Grip — United Spinal Association
Exhibit & Sponsorship Opportunities are Still Available!
Interested? Great! Contact NMEDA’s Director of Partner Relations, Trevor Jennings, at 813.264.2697 or trevor.jennings@nmeda.org. Oct—Dec 2019 More information is also available at www.NMEDAAnnualConference.com.
35
MEMBER NOTICE
NMEDA Board Elections Would You Like to Serve?
N
MEDA is currently accepting nominees for the following five positions on our 2020 Board of Directors. Are you or someone you know interested in serving? If so, please have a look at the eligibility requirements below. Nominees must be at least 21 years old and a current member in good standing. NOTE: Nominations
are open for all five positions, including those with incumbents running for reelection.
Representative at Large (2), & Structural Equipment Manufacturer Incumbents: • Rep. at Large 3 – Bob Lundin Running for reelection? YES
President OPEN
INCUMBENTS UP FOR REELECTION
Requirements: You must have been elected and served on the Board of Directors within the last three years.
• Rep. at Large 4 – OPEN • Structural Equipment Manufacturer Rep. – Kevin McMahon Running for reelection? YES
The NMEDA Board of Directors meets nine times a year via web meeting or conference call and twice a year in-
Requirements:
person: once at our annual conference
You must have served on at least one
and once in mid-to-late summer. The
NMEDA Committee in the preceding
term of each office is two years. The
three years or have previously
names of all eligible candidates wishing
served on the Board of Directors and
to declare for any position will be
completed that term in good standing.
provided to the NMEDA Nomination
Bob Lundin (Rep. at Large 3)
Committee.
Treasurer Incumbent: Jud DeMott
PLEASE NOTE: Nominations close November 15, 2019.
Kevin McMahon (Structural Equipment Manufacturer)
Running for reelection? YES Requirements: You must have previously served on the Board of Directors and completed that term in good standing.
If you are eligible and interested, you are invited to consider running for a board position. Email us at info@nmeda.org or give Marilyn Myers a call at 813.264.2697 — she will take care of you. ---
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NMEDA Circuit Breaker
Jud DeMott (Treasurer)
AROUND THE INDUSTRY VMI Partners with Mobility Networks Vantage Mobility International (VMI) announced an exclusive agreement with Mobility Networks, a manufacturer of vehicle accessibility solutions based in the United Kingdom. According to the press release, the exclusive distributor agreement will make VMI the sole provider of Mobility Networks’ global products for wheelchair accessible vehicles now sold in the US, Canada, and Mexico.
MobilityWorks Acquires Mobility Supercenter and Freedom Mobility According to recent press releases, MobilityWorks is adding new locations with the acquisition of Mobility Supercenter and Freedom Mobility. The acquisitions will add to MobilityWorks’ existing presence in the states of Virginia and South Carolina with locations in Richmond, Norfolk, Charleston, and Myrtle Beach. and will add their first location in Colorado in Englewood. Following the acquisitions, MobilityWorks will operate 84 total locations in 25 states.
BraunAbility HQ Opening On October 1, 2019, BraunAbility officially opened the doors to their brand new North America headquarters in Carmel, Indiana. NMEDA CEO, Danny Langfield attended the event along with other NMEDA members and mobility equipment industry friends. In conjunction with the grand opening and National Disability Employment Awareness Month (October), BraunAbility announced their commitment to recruiting more employees with disabilities. According to the press release, they hope to be an example for companies within and outside of the mobility industry.
L to R: Staci Kroon, BraunAbility CEO; Danny Langfield, NMEDA CEO; Nick Gutwein, former NMEDA Board member and current BraunAbility Chairman of the Board; and Kevin McMahon, current NMEDA Board member and BraunAbility Executive VP.
Past Due Invoice Problem Gets Attention in DC Initiating an important step forward in NMEDA’s VA past due invoice efforts, Congressman Ruben Gallego (D-AZ) sent a letter of inquiry to the Veterans Benefits Administration (VBA) (including a document provided by NMEDA) expressing concerns and asking for information about chronic late payments to automotive mobility equipment dealers, stating that VA’s Prompt Payment Act violations are “causing serious operational and payroll issues at businesses which cannot afford to be unpaid for almost a year and also meet their other obligations.” He continued: “I am extremely concerned that the VA’s failure to efficiently administer these programs is impacting the ability of dealers to continue providing life-changing products and services to disabled veterans.”
Accessible Canada Act Passes Canada’s first national accessibility law is now in force. Bill C-81, known as the Accessible Canada Act, came into force after passing through Parliament this summer. The law looks to proactively identify and remove, as well as prevent, barriers to accessibility in areas that fall under federal jurisdiction. It will apply to Parliament, Crown corporations, the federal government, and private sector businesses under federal jurisdiction, such as banking, telecommunications, and transportation.
Oct—Dec 2019
37
Mobility Way By Mike Savicki — Afterburner Communications NMEDA CONSULTANT
If it’s a Wednesday…..
T
here are those who keep a busy calendar and there
Holly Koester’s road to automotive mobility takes her (almost) everywhere (almost) every day.
is Holly Koester. If you do
one thing every Wednesday of the month, she does four different things depending on which week it is. Ditto for Mondays, Tuesdays, Thursdays, and Fridays. And if you look forward to the weekend as a time to rest, relax, and unwind, Holly looks at it as a time to get even more active; she competes at wheelchair and handcycle races anywhere and everywhere around the country, or stays local and handcycles along many of the paths and bikeways near her suburban Cleveland home.
Here’s how she fills her week.
Being active and including mobility
At last count, Holly is a member of
in her life comes naturally for Holly.
two quilting clubs, two dog clubs, and a church group or two. She has been a K–8 substitute teacher for 25 years and, as of late, she’s the newly elected president of the Paralyzed Veterans of America’s Buckeye Chapter. She has completed a wheelchair marathon in all 50 states and is now doing it all over again, this time with her sister, Joy, who is competing alongside her in half marathons.
Following her August 1990 spinal cord injury, Holly added hand controls and a bike rack to the convertible Mustang she had recently purchased. Along with another wheelchair-using disabled veteran friend, she figured out a way to load two wheelchairs and, sometimes, a racing wheelchair too, for daily workouts. But it was complicated, time consuming, and unsustainable. “We had quite the system in place, but it was my mom,” Holly shares, “who watched me lift wheelchairs in and out over and over again, told me I was going to mess up my shoulders, and suggested I get a van.”
38
NMEDA Circuit Breaker
So, she eventually made the switch.
and unloading and using the van as
service schedules, getting tires
Her first van was a “sharp and
much as I do,” Holly says. “There’s
rotated, oil changed, and adaptive
spacious on the inside” 1991 Ford
also the extra benefit of being able to
equipment serviced while also visiting
Econoline which “I really liked, but it
load up family, others in chairs, friends
her local dealership for safety checks
was so hard to find a parking spot and
from the chapter, and take them out.
before hitting the road for travel to
operate that lift when cars parked too
I love it because my van promotes
races. They know her by name and
close.” Two years later she purchased
independence.”
when she’s about to hit the road.
a Ford minivan and, not yet fully
However, vehicles have issues and
“I really like driving and everything
when they break down or require
that comes with getting all geared up
maintenance, Holly feels most
for it. Food, drinks, CD books, and all
vulnerable.
my gear and equipment, whether it
She offers, “As great as it is to drive,
is travel from one side of Cleveland
knowing about conversion companies, oversaw the modifications herself, a process that took months. She has stuck with the same type of vehicle in the years since working with M.C. Mobility Systems and MobilityWorks. Buying a minivan that keeps up with Holly’s lifestyle demands is no easy task.
not being able to drive is the worst feeling. You feel like your freedom and independence, everything you’ve worked for, is just stripped away. You need someone to go with you, it puts
to the other or somewhere else.” She concludes, “Knowing I’m able to go wherever I want whenever I want, and not being dependent on someone else for my mobility, especially with the schedule I keep, is the best feeling by
“Vans and adaptive equipment
a burden on them to do the loading
change so much that before I get a
and unloading, and your other option
far.”
van I make sure both my racing chair
is to just stay stuck at home.”
---
and my handcycle fit,” she explains.
Preventive maintenance helps, too.
“It’s a whole ordeal when I come in to check out new ones,” Holly explains. “I bring my handcycle and racing chair
She has found success (and peace of mind) by following recommended
and they work with me to make sure it all fits and there’s still room for Glory.” (Glory is her faithful service dog.) With her newer vans, she appreciates even an extra foot or two of inside space. “Being able to turn a full circle inside is so valuable when you are loading
Oct—Dec 2019
39
ROI in Action By Andy Ghillyer NMEDA DIRECTOR OF EDUCATION & TRAINING
S
igning-up to host a CAMS
Presidential Conversions held their
Arkansas Rehabilitation Services
Regional event requires a
first CAMS-HP Regional event in
(ARS) and the local rehab hospital.
commitment of time and
their Little Rock, Arkansas location
Attendee evaluations scored the
resources. Along with logistical
in October 2018. Owner John Wilson
event very highly, with positive
planning and aggressive marketing,
recalls: “It was a lot of work to get
feedback on the selection of
you will be disrupting the operation
the CAMS organized—getting the
vehicles and participation of co-
of your store for the day—clearing
store set-up to host guests for an
sponsors (BraunAbility, SureGrip, and
out your showroom to turn it into a
all-day presentation and doing a lot
Q’STRAINT). Shortly after, Presidential
classroom (if you don’t have separate
of campaigning in our local market.
won a competitive bid for a five-figure
meeting space) and arranging for a
NMEDA and our sponsors supported
order for SureGrip push-twist hand
range of vehicles for the very popular
us with marketing collateral to mail
controls for the Arkansas Spinal Cord
walkaround portion of the day’s
to our State Agencies, which really
Commission (ASCC).
events. With so much work involved,
helped.”
Looking back on the order, Wilson
The event attracted 23 influencers,
recalls, “We had received smaller
including several visitors from
orders from ASCC in the past, but this
the obvious question to be asked is: “Is it worth it?”
was by far the largest and reflected their growing confidence in working with us.” When asked to assess the Return on Investment (ROI) of his CAMS event, Wilson had this to say: “Having a course offering that educates our influencers can be nothing but positive for the dealer host. It helps to build rapport and trust, and that’s got to be worthy of a longer-term investment.” ---
John Wilson demonstrates WAV features at October 2018 CAMS event.
40
NMEDA Circuit Breaker
This new feature aims to highlight real life stories from NMEDA members about how their membership and participation in NMEDA initiatives has brought about profitiability, increased confidence from consumers, or other business benefits. If you have a success story you’d like to share, please contact Katie McDonald at katie.mcdonald@ nmeda.org.
OUR VISION, AND YOUR VOICE BROUGHT US TO NORTH AMERICA. Our vision in 1958 was to be the global leader in wheelchair & occupant securements. We invented the 1st wheelchair safety & anchoring systems. Opportunity knocked. In 2015 our goal became reality with the launch of our North American headquarters.
EST 1958. Developed first wheelchair safety & anchoring system. EASYPULL REAR ENTRY SECUREMENT SYSTEM
eFUTURESAFE HEAD & BACKREST SEATBELT ANCHORAGE
Visit us: Abilities Expo – Dallas: Dec 13-15
AMF-Bruns of America www.amfbrunsamerica.com 800-677-1615 Oct—Dec 2019
41
GUEST SPEAKER
Technology: What’s Next? by Jim Spellos — Meeting U 2020 NMEDA CONFERENCE & EXPO SPEAKER
G
reater productivity. Two
productivity (as we’d like it to be).
1-2-3, if you’ve been around longer).
words at the heart of every
The true mantra of technology is
Ok, maybe it wasn’t that easy. In
organization’s wish list for
change. Change that can bring
retrospect, we yearn for those simpler
their company. How can we get more
amazing new tools and systems and
times.
done, and done efficiently, in less
ideas…but with it also steeper learning
time? How can we better connect
curves and the ability to create digital
with our customers, clients, and
divides within your own organization.
constituents? It’s an ongoing issue
Some employees embrace the new
for every business. An issue that
tech, while others fear it. No matter
clearly has a friend in technology
where you stand on this spectrum,
applications. Can you imagine a
what is clear is that the ever-changing
workday without using Word or
technology is creating new solutions—
Excel? Or email? Or your browser
and new challenges—for businesses
or a search engine? The tech tools
everywhere. And with the competitive
that have come along in the past
nature of business, organizations that
generation have amounted to a holy
embrace, enhance, and efficiently
grail of enhanced productivity.
utilize technology will gain a serious
But technology doesn’t sit still. The mantra of technology isn’t
Innovation & Technology
Conferen c
potlight S e
competitive advantage.
“
NMEDA Circuit Breaker
one new tool at a time to learn. The change is coming from multiple digital fronts, and even though our digital universe provides us with the resources to learn about these tools (isn’t that what the good side of YouTube is all about?), what is critically short in our inventory is time. The time to learn. The time to keep up with the new tools and trends. The time to understand how you can implement them in your everyday work and lives.
And with the competitive nature of business, organizations that embrace, and efficiently utilize technology will gain a serious competitive advantage.”
The curve ball in today’s conversation
I’m honored to be presenting two
about technological change is not as
sessions at the upcoming NMEDA
much the difficulty in understanding
Conference that will help with the
and implementing these new tools,
issues of greater productivity and
as it is the rate of change that is
keeping up with the rate of change of
being thrown at every individual and
technology. 60 Apps in 60 Minutes,
organization. It was easy (at least
and Your Business Will Never Be the
in retrospect) when all we had to
Same: Hot Technologies 2020, will
do was move from a paper-based
both provide real time information
accounting process to a digital
and tools to enhance productivity
spreadsheet such as Excel (or Lotus
42
Today, we’re not presented with only
by not only understanding currently
actually downloaded)? Probably a
new decade, we’re at a dawning of
available tech solutions, but those
dozen or fewer.
changes with tools that will completely
that appear to be years away…only to find out that those future tools are
So, which apps are your go-to tools?
alter how we do our work.
And how many of them do you use
Your Business Will Never Be the
on a regular basis? For most people,
Same: Hot Technologies 2020 will
If we look at how we have interfaced
the number is still surprisingly few.
push the envelope beyond a few way
with computers since the 1980s, we’ll
Google, your email client, perhaps a
cool productivity tools to changing
see the progression from mainframe
proprietary app designed for your
how you think about solutions to your
to large desktop, to smaller desktop
job. What if we could add at least
business challenges. Move over simple
(look ma, no floppy drives!), to
a few more tools to that mobile
productivity apps, here comes mixed
currently upon us as well.
reality, artificial intelligence, wearable
“
computers and much more. And that’s
...in this new decade, we’re at a dawning of changes with tools that will completely alter how we do our work.”
what’s ready for us to use now. As we dive deeper into this new decade, terms like quantum computing, blockchain technology, and others threaten to completely change the game of how business is done. Yet, like the apps, at
laptop, to mobile device. If you think
digital arsenal for you? Most great
its core are tools that can be easy to use
this progression is stopping here,
apps accomplish a very narrow
and implement.
well, I think you deep down know that
goal: identifying and solving one
answer. In 2020, we can look at the
problem you have. In the App-tastic
mobile device (be it our smart phone
session, we’ll cover a minimum of 60
or tablet) as a primary interface of
productivity apps and tools to make
the digital toolbox helping us to
sure that everyone attending can
accomplish our work. Very possibly, in
leave with at least one new resource
2023 or 2025, the mobile device itself
for them to use.
will be radically different…perhaps even to the point where it never leaves your pocket.
And then, the fun really begins. Apps are so…are so…2015, aren’t they? While the mobile revolution of the
In 2019, the Apple and Android app
past generation is staggering in the
stores each had around 2,000,000
change it has brought, it really wasn’t
apps. That’s 2 million! But how many
revolutionary change…it was much
do we have on our phone (and have
more evolutionary. However, in this
The surprise element to this session is that these tools we’ll discuss aren’t just part of an exciting future. They’re part of the current digital toolbox our organization can use to enhance their productivity right away. The real change that we’re experiencing isn’t just technology. It’s how we can use and enhance our creativity to connect today’s challenges to a new suite of technology productivity and solutions for our business. I hope you will join me at these sessions in March to see how your adaptive mobility vehicle business will move forward using these tools. See you in Daytona Beach! ---
Oct—Dec 2019
43
5 Questions With...
CONGRESSMAN GALLEGO By Amy Schoppman NMEDA DIRECTOR OF GOVERNMENT RELATIONS A Harvard University graduate who later joined the Marine Corps and served in Iraq with combat unit Lima 3/25, Ruben Gallego was elected to Congress in 2014. During his time in the House of Representatives, Congressman Gallego has demonstrated a noticeable dedication to veterans-related issues including reducing the burden of student loan debt on veterans, increasing veterans’ employment, and providing additional benefits to wounded or deceased veterans and their families. A member of the House Armed Services Committee, the Congressman and his staff have been incredibly helpful as NMEDA continues its work with the Department of Veterans Affairs (VA) to implement the Veterans Mobility Safety Act (VMSA) as well as address the VA’s chronic Prompt Payment Act violations. Recognizing the innovative and service-minded nature of NMEDA’s membership, Congressman Gallego has been especially engaged in NMEDA’s efforts to address outstanding VA invoices and to improve the timeliness and accuracy of the VA’s payment process so that automotive mobility equipment dealers can continue ensuring veterans with disabilities receive safe and appropriate equipment and services as they pursue automotive independence. Learn more about Arizona Congressman and Marine Corps veteran Ruben Gallego in this edition of “5 Questions With…”
1. What inspired you to run for public office? A lot of things went wrong when I was in the Marine Corp serving in Iraq with Lima 3/25. I lost my best friend to an IED attack because we didn’t have the proper armor, and we knew it. We later lost another group of Marines from my company for similar reasons. When I returned home, I saw the problems so many of my fellow Marines and service members had accessing care at the VA, readjusting to civilian life, and left with the physical and mental scars of war. I wanted to do
44
NMEDA Circuit Breaker
something to make a difference and
money to get by. But I learned
help fix a broken system.
there, and later in the Marines, to
2. What skill(s) do you utilize most frequently on Capitol Hill? You have to be able to communicate well with others and to find ways to move forward even when you might be coming from different places. I grew up with a single mom in a poor neighborhood in a Chicago immigrant community. When I went to Harvard, I was a fish out of water. I was the first in my family to go to college and cleaned the toilets for other students to make enough
communicate with others and find common ground so you can get things done. The men and women I serve with in Congress all come from different backgrounds and places, whether they are Democrats or Republicans, and our experiences often influence our views. And even when total agreement is hard to come by, we can make the most progress when we can figure out where each of us is coming from and reach some kind of mutual understanding.
3. What is your favorite aspect of Arizona’s 7th congressional district?
4. What are your thoughts on autonomous vehicles?
5. What does “mobility” mean to you?
I’m lucky to live and serve in what
Autonomous vehicles have the
independence and freedom, and
I consider to be the best district
potential to increase safety,
as such, I see it as foundational to
in the country. We’re a diverse
reduce congestion, and eliminate
so many fundamental rights. It is
district and the people who live
transportation obstacles for
essential to all areas of public life,
here are hardworking, friendly, and
individuals with disabilities. We need
including education, housing, health
genuinely want to do our best for
to facilitate the safe development
care, recreation, work, and routine
our families and community. And the
of this transformative technology so
daily activities. As a policy maker,
food—definitely the food. If you’re
it can both change the world that
it is important to promote mobility
ever in Phoenix, I have plenty of
we live in and the lives of those who
to ensure that everyone, regardless
recommendations.
face severe transportation difficulties
of physical ability, can live a full and
which impact their social, mental,
independent life in their community.
and physical well-being.
Put simply, mobility means
---
FAST FACTS • Democrat • Represents Arizona’s 7th Congressional District • Committees: Armed Services, Natural Resources • www.rubengallego.house.gov Oct—Dec 2019
45
QAP STRAIGHT TALK
New Regulatory Compliance Rule and What It Means to Our Dealers by Chuck Hardy NMEDA DIRECTOR OF QUALITY ASSURANCE & COMPLIANCE
Beginning July 1, 2020, it will be a violation of QAP Rules to sell any vehicle with a new conversion that is not posted on the NMEDA website.
W
ell folks, did I get your
our customers share the road. That
attention? That is the
is not changing. However, in light of
essence of the new QAP
a consensus understanding that the
rule for dealers. In this article, I will
QAP program was more “aspirational”
share some background on why the
in verifying this requirement than
NMEDA Board feels it’s important to
stringent, starting on July 1, 2020,
implement this new rule and how we
QAP dealers will be required to
got here. I will also show you exactly
possess credible evidence of
how the new rule will read in the QAP
compliance to appropriate FMVSS for
Rules document, and then break it
each newly converted vehicle they sell
down, sentence-by-sentence to give
within the scope of QAP.
you a full understanding of each element of the rule and exactly what it means to our dealer members.
Overview
NMEDA’s Compliance Review Program (CRP) allows any manufacturer, regardless of NMEDA membership status, to submit such evidence of compliance based on objective
accreditation as a company. This option requires the submission of ALL conversions’ compliance data to CRP and is required for NMEDA manufacturer membership. 2. A LA CARTE Submit individual conversions to CRP a la carte. This option (not available to NMEDA manufacturer members) allows a manufacturer to submit compliance data to CRP for one or more conversions, as desired. 3. THIRD-PARTY
The QAP Rules have always required
criteria. QAP dealers rely upon the
Coordinate with a NMEDA-
dealers to sell only vehicles that
CRP postings on the NMEDA website
approved third-party testing
comply with appropriate Federal
for information regarding what vehicle
facility or engineering firm.
Motor Vehicle Safety Standards
conversions have been reviewed and
(FMVSS), as provided by federal law.
accepted, as do many government
This option allows the
This has been, and shall remain, the
entities and consumers. Manufacturers
driving principle of the QAP program
are able to achieve this posting for
and unquestionably stands as a fair,
their conversions in one of three,
minimum, objective requirement of
objective ways:
the NMEDA program developed for the functionality and safety of our customers as well as the safety and wellbeing of the public with whom
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NMEDA Circuit Breaker
1. NMEDA MEMBERSHIP
manufacturer to avoid submitting compliance data to CRP directly. Instead, the required information is submitted to a third-party testing facility or engineering firm, which independently verifies that
Obtain NMEDA membership and
the data meets the objective CRP
achieve the Manufacturer’s Quality
standards. The compliance data is
Assurance Program (MQAP)
not shared with CRP.
Some manufacturers may be under
never read one of Amy’s articles you
Safety Administration (NHTSA) does
the erroneous impression that QAP
really need to, hint hint) but I can tell
not have an enforcement arm to verify
dealers can only sell conversions
you that from the very first NMEDA
every company for compliance to the
from NMEDA manufacturer members,
conference I attended, we had some
FMVSS they promulgate. And while
which are accredited under MQAP.
upset dealers who approached me
it is true that all vehicle conversion
That has never been the case, is
and asked me, “Chuck, what are
companies must certify they are
you going to do about Company X?
compliant to applicable FMVSS
“
through Title 49 USC Chapter 301
compliant and yet they are NMEDA
and apply a certification or alterer
members. How can you allow this?”
label on each converted vehicle, is
and others saying, “Chuck, how does
this sufficient? That was the real
NMEDA allow a QAP dealer to sell
question being discussed by the QAP
vehicles that are not crash-tested?”
committee.
not the case today, and will not be the case in the future. QAP dealers have always been, and will continue to be, free to sell any conversion that complies with appropriate FMVSS standards, regardless of the manufacturer’s NMEDA membership status. However, this change to QAP is to emphasize that dealers are selling only vehicles that are fully compliant with federal regulations. NMEDA is proud to support, encourage and advance a healthy, open marketplace for safe, compliant wheelchair accessible vehicles. The association believes the ability to offer clear, objective, and reasonable paths to compliance, and the widest possible range of compliant manufacturer products, is essential for the success of our mobility dealer members and the satisfaction of the public they serve. A complete list of current postings for all known accessible vehicle conversion manufacturers can be found at: www.nmeda.com/ safetyreviewedvehicles
They are selling (bleep) that is non-
So, in April 2018, the QAP Committee began discussions about what objective evidence was sufficient for a dealer to assure that the products they are installing, including the vehicle conversions they are selling are compliant with federal law.”
And while these dealers may have thought (as I somberly stood there and said, “I don’t know, but I agree with you and we will look into making this better.”) that maybe I was full of something stinky, I promise you that those words from our dealers sunk in. I learned long ago that listening to your customers (the dealers are my customer) is not only important, but essential. So, in April 2018, the QAP Committee
How We Got Here I can tell you personally, without as eloquently assembled words and catchy references to childhood memories and oh-so fantastic movies as my co-worker and never-seeme-using-an-emoji or be-without-acoffee-in-my-hand GR Director Amy Schoppman (side note: if you have
began discussions about what objective evidence was sufficient for a dealer to assure that the products they are installing, including the vehicle conversions, are compliant with federal law (i.e., F/CMVSS). We operate in a “self-certification” world with mobility equipment and conversions. That means that the National Highway Transportation
Ultimately, the committee concluded that a label alone stating compliance was not sufficient evidence that a newly converted vehicle was compliant with federal law, nor was a statement on the company website or brochures, or even an email or letter from a company officer stating they were compliant. So what now? What would be acceptable evidence? And how would we be able to enforce compliance? The committee decided that someone independent of the company performing the conversion needs to verify compliance. So then, who is capable of verifying this compliance? Obviously, the existing NMEDA Compliance Review Program (CRP) engineers would be one, but to offer a solution for companies who do not
Oct—Dec 2019
47
QAP STRAIGHT TALK wish to use NMEDA CRP, we decided that a qualified third-party test lab or independent engineering firm could be alternate choices. Great, so the committee now knows what objective evidence to ask for, and also how that evidence can be verified, but then the question came up: How will the dealers know that a vehicle conversion they are about to sell is accepted? And to this end, it was decided there has to be some sort of
(continued)
The Rule Here is the new rule exactly how it reads under the “Program Requirements” section V, subsection N. Note that this document can be found on the NMEDA website under Members > Document Center > QAP Program Documents. Look for the document number “QAP-101 (revision 2019A)”: N. Regulatory Compliance:
listing on the NMEDA website. We
New Vehicle Conversions –
call this listing (being)“posted.”
(effective July 1, 2020) The dealer
Now, with all of the elements
shall be in possession of, and able
necessary to proceed, the committee worked on the draft language for the new rule and in December 2018 moved the proposal to the NMEDA board of directors. Then at the January 2019 board meeting, the QAP committee proposal was discussed and sent back to committee with comments. Finally, after continued meetings and tweaking of the policy and the need to establish a communication and roll-out plan that would provide the dealers with ample time to comply, the QAP committee sent a final version back to the board and the new rule on regulatory compliance was approved by the board on September 19, 2019.
to produce sufficient, as solely determined by NMEDA, evidence of regulatory compliance for all newly converted vehicles they sell. All newly converted vehicles procured from MQAP accredited manufacturers are considered
NMEDA will make available a listing on its website showing what standards apply and how dealers can comply. Acceptable forms of evidence may include: a test report summary from a NMEDA authorized thirdparty test lab or engineering firm stating compliance to all applicable regulatory standards, or an acceptance statement from NMEDA CRP, based on all established, objective criteria. In the absence of either form of compliance evidence, delivery of the converted vehicle to the customer is a rule violation that can impact a Dealer’s QAP status. The dealer should contact NMEDA CRP if there are any questions regarding either form of compliance.
compliant (compliance can be
To help you understand this best, I
verified on NMEDA’s website)
will break down each sentence of the
and no further documentation
rule and give you some explanation as
is necessary. However, for newly
to the intent. OK, ready? Here we go
converted vehicles procured
with the first sentence.
from a source that is not MQAP
“The dealer shall be in possession of, and able to produce sufficient, as solely determined by NMEDA, evidence of regulatory compliance for all newly converted vehicles they sell.”
accredited and not listed on NMEDA’s website, the dealer shall be in possession of, and able to produce, evidence of regulatory compliance; typically F/CMVSS.
The Business Dictionary (www. businessdictionary.com) defines objective evidence as “Information based on facts that can be proved through analysis, measurement, observation, and other such means of research.” What this means is that a quote on a website stating that a conversion has “been crash tested and meets all safety standards” is not good enough, that an email from a sales person stating that “all of our conversions have been crash tested” is not acceptable, and a statement in a company brochure
48
NMEDA Circuit Breaker
stating that the conversion “meets
NMEDA website, we are going to
In other words, if it’s not posted, and you
the requirements of all applicable F/
need objective evidence that the
sell it, it is a violation of the QAP Rules
CMVSS” is insufficient. In other words,
conversion is compliant. In this
and you could be suspended or have your
a statement, in whatever form, is not
case, the dealer should contact the
NMEDA membership revoked.
going to be enough. We want to see
conversion company directly and ask
the data behind that statement, the
them to engage with NMEDA to find
And now the last sentence:
proof if you will. Simply stating that
out how to have their conversion(s)
a conversion “is compliant” with all
posted. Unfortunately, until such the
“The dealer should contact NMEDA CRP if there are any questions regarding either form of compliance.”
federal safety standards is just not
conversion is posted, the dealer will
going to cut it.
not be able to sell the un-accepted
Meaning, if you have any questions about
“All newly converted vehicles procured from MQAP accredited manufacturers are considered compliant (compliance can be verified on NMEDA’s website) and no further documentation is necessary.”
conversion.
What this means is that all conversions you’re selling from MQAP accredited manufacturers are goodto-go, you don’t have to do anything else. This is because NMEDA has done all of the work in reviewing the data and analysis for the conversion. This is obviously the simplest path for our dealers. “However, for newly converted vehicles procured from a source that is not MQAP accredited and not listed on NMEDA’s website, the dealer shall be in possession of, and able to produce, evidence of regulatory compliance; typically F/CMVSS.” Now, this is where it gets a bit trickier. As a non-profit trade association, we are always careful to not restrict trade. That means that NMEDA cannot force dealers to buy only from NMEDA members. Dealers are always free to sell whatever vehicles or conversions they wish. The only change is that now NMEDA wants to make sure that the conversions being sold from these non-MQAP sources are safe and compliant with federal safety standards. In other words: Have they been crash-tested and accepted? So, if the new conversion you are selling is not posted on the
“NMEDA will make available a listing on its website showing what standards apply and how dealers can comply.” On the NMEDA website (there is a link on the compliance page) you can find a list of all federal motor vehicle safety standards and any other
the program, about the new rule, about the postings and what they mean, about what to do with a conversion that is not posted, or anything regarding this new requirement, please contact the NMEDA office for clarification and direction. We are here to help!
standards that apply to a conversion.
In Summary
You can use that list to understand
QAP has a new rule. Beginning July 1,
what data is going to be required. “Acceptable forms of evidence may include: a test report summary from a NMEDA authorized third-party test lab or engineering firm stating compliance to all applicable regulatory standards, or an acceptance statement from NMEDA CRP, based on all established, objective criteria.” As stated previously, and this is important, if the conversion you are selling or about to sell is currently posted on the NMEDA website none of this matters, we have all the data we need and you are good-to-go. The only time this matters is if you want to sell a conversion that is NOT posted. If the conversion is not posted, we will need to have evidence that the conversion is compliant (i.e., crashtested). Obviously, if such evidence is available, we would prefer it be made available to NMEDA so we can post said vehicle.
2020 all new vehicle conversions sold must be posted on the NMEDA website. The postings can be found at: www.nmeda.com/safetyreviewedvehicles. As the new rule does not go into effect until July 1, 2020, dealers have ample time to stop new orders and move all non-compliant vehicles out of inventory. That also gives the conversion companies who are not posted the time they need to conduct testing if needed and submit crash-test results to NMEDA for acceptance. Time is of the essence. If you routinely sell conversions not meeting the new criteria, now is the time to act so that there is no interruption in your business after July 1, 2020. NMEDA believes that all conversions should be safe and compliant with federal law and that this policy supports that belief. We hope you feel the same way. ---
“In the absence of either form of compliance evidence, delivery of the converted vehicle to the customer is a rule violation that can impact a Dealer’s QAP status.”
Oct—Dec 2019
49
QAP DASHBOARD AVERAGE FINDINGS PER AUDIT October 2018–September 2019
1.8 1.6 1.4 1.2 1 0.8 0.6 0.4 0.2 0
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
TOP 5 AUDIT FINDINGS October 2018–September 2019 Calibration Overdue
36
Insurance Does Not List NMEDA
32
Weight Analysis Missing/Incomplete
22
NHTSA Listing Missing/Outdated Final Inspector Not Certified
18 15
AUDIT FINDING SEVERITY October 2018–September 2019 Successful Audit 27%
Opportunity for Improvement 32%
50
NMEDA Circuit Breaker
Major 11%
Minor 30%
QAP DASHBOARD Total QAP Dealers in Good Standing
Quarterly: September 2018–September 2019 334 332 330 327
328 325
326 324 322
331
330
322
320 318 316
Sep-18
Dec-18
Mar-19
Jun-19
Sep-19
NEW QAP APPLICATIONS & ACCREDITATIONS Quarterly: September 2018–September 2019 Applications 10 9 8 7 6 5 4 3 2 1 0
Accreditations
9 6
7
7
7 5 3
Sep-18
Dec-18
Dealers with No Audit Findings A & J Mobility A & J Mobility A & J Mobility Advanced Driving Systems, Inc. Agor Enterprises Agor Enterprises Custom Mobility Mobility Express MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks MobilityWorks Ocean Conversions SGI Mobility Tim’s Trim, Inc. Total Mobility Services Total Mobility Services
De Pere, WI McFarland, WI Valders, WI Tallahassee, FL Rochester, NY Syracuse, NY Largo, FL New Port Richey, FL Allentown, PA Clermont, FL Ft Myers, FL Jacksonville, FL Largo, FL Norristown, PA Ocala, FL Tallahassee, FL Tampa, FL Ft Myers, FL Leola, PA Rochester, NY Boswell, PA Harrisburg, PA
3
2
Mar-19
Jun-19
3
Sep-19
Newly Accredited Dealers Ability Center Accessible Vehicle Solutions, Inc. Advanced Wheels AMS Auto Auto Express South Mobility of Denver Kersey Mobility Mobility One Transportation MobilityWorks Palmiero Mobility Team Adaptive Texas Adaptive Aids
Santa Rosa, CA Calgary, AB East Haven, CT Woodstock, IL Ft Myers, FL Denver, CO Everett, WA Tulsa, OK Buffalo, NY Meadville, PA Pensacola, FL Aledo, TX
Oct—Dec 2019
51
NMEDA MANUFACTURER MEMBERS MANUFACTURERS ____________________________
ACE Mobility LLC 9850 East 30th Street Indianapolis, IN 46229 (317) 241-2444 Adaptive Mobility Systems, Inc. (AMS) 2072 N. Bibb Drive Tucker, GA 30084 (770) 674-0776 Adapt-Solutions 145 Damase-Breton St-Lambert, QC G0S 2W0 (866) 641-0419 AMF Bruns of America 1797 Georgetown Road Hudson, OH 44236 (877) 506-3770 AOI Electrical 9650 East 148th Street Noblesville, IN 46060 (800) 480-6680 B & D Independence Inc. 1024 Empire Street Mt.Carmel, IL 62863 (618) 262-7117 Bever Mobility Products 2885 Sanford Ave SW 41693 Grandville, MI 49418 (888) 959-6198 BraunAbility P.O. Box 310 Winamac, IN 46996 (800) 843-5438 Bruno Independent Living Aids 1780 Executive Drive Oconomowoc, WI 53066 (262) 953-5396 Crescent Industries 191 Washington St. Auburn, ME 04210 (207) 777-3500 Driving Systems, Inc. 16139 Runnymede St. Van Nuys, CA 91406 (818) 782-6793
Ford Motor Company 777 Woodward Avenue, Suite 500 Detroit, MI 48226 (313) 202-6342 Freedom Motors Inc., division of Savaria 14 Goodmark Place Etobicoke, ON M6W 6R1 (905) 799-5545 General Motors Corporation 100 Renaissance Ctr., MC482-A20-B98 Detroit, MI 48265 (313) 667-8682
Paravan GmbH Paravan - Str. 5-10 D-72539 Pfronstetten Aichelau Germany (844) 887-0723 Q’Straint/Sure-Lok 4031 NE 12th Terrace Oakland Park, FL 33334 (954) 986-6665 Revability 1655 Wall St. Salina, KS 67402 (620) 314-3053
Sure Grip Hand Controls 4850 Rt. 2 Hwy Upper Kingsclear, NB E3E 1P8 (506) 363-5289 Toyota Motor Sales, USA, Inc. 6565 Headquarters Drive Plano, TX 75024 (469) 292-4649 Vantage Mobility International 5202 S. 28th Place. Phoenix, AZ 85040 (800) 348-8267
Golden Mobility & Rehab LTD 3150A Faithfull Avenue Saskatoon, SK S7K 8H3 (306) 242-9060 Harmar Mobility 2075 47th St. Sarasota, FL 34234 (800) 833-0478 Johnson Hand Controls LLC 3960 Locust Grove Rd Columbia, PA 17512 (717) 449-0089 Joysteer USA, Inc. 6624 Clay Avenue SW Grand Rapids, MI 49548 (832) 783-9751 KEMPF 1245 Lakeside Dr. #3005 Sunnyvale, CA 94085 (408) 773-0219 Malley Industries, Inc. 1100 Aviation Avenue Dieppe, NB E1A 9A3 (506) 859-8591 Manufacturing Production Services Corp. 2222 W. Enterprise St. Escondido, CA 92029 (800) 243-4051
E Z Lock 2001 Wooddale Blvd. Baton Rouge, LA 70806 (225) 214-4620
Mercedes-Benz USA, LLC 8501 Palmetto Commerce Pkwy Ladson, SC 29456 (843) 666-4333
Fiat Chrysler Automobiles 1000 Chrysler Drive Auburn Hills, MI 48326 (800) 255-9877
Mobility Innovations 51277 Celeste Dr. Shelby Twp, MI 48315 (586) 843-3816
For informa�on and to become a dealer, contact Randy. RandyK@clockmobility.com 800.732.5625 Clock Conversions
clockconversions.com Paid Advertisement
52
NMEDA Circuit Breaker
NMEDA ASSOCIATE MEMBERS ASSOCIATES
____________________________
ALABAMA Brandon Adamson 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 Chris Adkison 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 Josh Forsman 3830 Ridgeway Drive Birmingham, AL 35259 (205) 870-5999 Tracey Kennedy 3830 Ridgeway Drive Birmingham, AL 35259 (205) 870-5999 Lou Klein 8933 Green Chase Drive Montgomery, AL 36117 (941) 726-2220 Craig Rogers 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 Jennifer Rogers 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 William Scott 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 David Shelnutt 3830 Ridgeway Drive Birmingham, AL 35259 (205) 870-5999 Cedrick Wallace 3830 Ridgeway Drive Birmingham, AL 35259 (205) 414-8430 Miika Weiman 3830 Ridgway Drive Birmingham, AL 35259 (205) 915-2299 Stephen Williams 3830 Ridgeway Drive Birmingham, AL 35259 (205) 870-5999
____________________________
ALASKA Tara Burns 103 Fram St Petersburg, AK 99833 (907) 209-3835 ____________________________
ARIZONA Carol Blanc 755 E McDowell Road Outpatient Therapy Phoenix, AZ 85006 (602) 521-3072 Katalyn Koloseike 7975 S. Autoplex Loop Tempe, AZ 85284 (480) 598-2383 Jennifer Nordine 1414 W. Broadway #111 Tempe, AZ 85282 (480) 449-3331 Jason Strowmatt 1414 W Broadway Road #111 Tempe, AZ 85282 (713) 446-4628 James Stueben 1500 W Longhorn Ct. Chandler, AZ 85286 (480) 277-4931
____________________________
ARKANSAS William “Grant” Camden 9601 Baptist Health Drive Little Rock, AR 72205 (501) 202-7598 Vito A. Villa 1125 North College Avenue Fayetteville, AR 72703 (479) 713-8630
Gregory Paquin 5140 Florence Ave. Unit C Bell, CA 90201 (323) 326-1383
David S. Lieberman 1747 Pennsylvania Avenue NW Suite 1000 Washington, DC 20006 (202) 785-9500
Stanton D. Saucier 6175 Melvin Avenue Tarzana, CA 91356 (818) 614-6149
FLORIDA
COLORADO
Carlos Abella 27553 Cashford Circle Wesley Chapel, FL 33544 (813) 631-9700
Sarah Davidson 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8117
Courtney Beach 22 Iroquis Trail Ormond Beach, FL 32174 (386) 235-7384
Barry Doyle 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218
Vilma Cedoz 3191 Maguire Blvd. S233 Orlando, FL 32803 (407) 204-7633
____________________________
Don Green 832 North Crest Dr. Unit B Grand Junction, CO 81506 (970) 712-1435 Tiffany Heck 3425 S. Clarkson St. Englewood, CO 80113 (303) 789-8237 Colleen Knoll OTR/CDRS 3425 S. Clarkson Street Englewood, CO 80113 (303) 789-8218
____________________________
____________________________
CONNECTICUT
CALIFORNIA
Karen Bassett, MS, OTR/L 145 Wormwood Road Fairfield, CT 06824 (203) 581-4028
Penny M. Anders 1641 Borana St. San Diego, CA 92111 (858) 565-2437 Lula Capuchino 3601 Marconi Ave. Sacramento, CA 95821 (916) 481-1300 Paul Cooper P.O. Box 641 Montebello, CA 90640 (323) 855-1502 Adam Grossman 2195 Larkspur Ln #203 Redding, CA 96002 (530) 232-3260 Hala Jawad 3220 E. 59th Street Long Beach, CA 90805 (562) 272-7231 Tom Matson 1020 Aileen Street Lafayette, CA 94549 (925) 299-1039
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Torrey Morse 55 Farmington Ave, 12th Fl Hartford, CT 06105 (860) 424-4865
Lisa Crisalli 3936 se 20th ave Keystone Heights, FL 32656 (352) 339-2039 Juliette Delgado 300 Hollywood Way Hollywood, FL 33021 (954) 579-3234 Stephen A. Emerson 1384 Wainwright Way Ft. Myers, FL 33919 (239) 633-0180 Judi Hamelburg 1031 Ives Dairy Rd. Suite 228 N. Miami Beach, FL 33179 (305) 770-0747 Robert Holcomb 32347 County Road 473 Suite B Leesburg, FL 34788 (352) 636-1801
DELAWARE
Todd Keanan 13000 Bruce B. Downs Blvd. Tampa, FL 33612 (813) 972-2000
Greg Johnson 5037 Morgans Way Laurel, DE 19956 (302) 381-2670
Dave Krieger 9315 Hunters Park Way Tampa, FL 33647 (800) 738-9967
____________________________
Ginger H. Le 27553 Cashford Circle Suite 101 Wesley Chapel, FL 33544 (813) 631-9700
____________________________
WASHINGTON, DC David Goch 1747 Pennsylvania Ave. NW Washington, DC 20006 (202) 785-9500
Vera Moffitt-Scott 2610 N 19th Street Tampa, FL 33605 (813) 766-9746
Oct—Dec 2019
53
NMEDA ASSOCIATE MEMBERS Ferenc Moricz 5914 Jet Port Industrial Blvd. Tampa, FL 33634 (813) 890-8809 Eilif L. Olesen 12700 66 Street North #1128 Largo, FL 33773 (727) 424-7485 Stephen Sundarrao 4202 E. Fowler Avenue ENB 118 Tampa, FL 33620 (813) 974-5346 Rod Synovec 219 Ashley Road Mascotte, FL 34753 (407) 716-0465 Mike Thacker 1475 W Cypress Creek Road Suite 300 Ft. Lauderdale, FL 33309 (954) 475-5904 Dorothee Zuleger 2905 Abbey Ct. Winter Park, FL 32792 (407) 237-3099 ____________________________
GEORGIA Matt Abisamra 2020 Peachtree Rd. NW Atlanta, GA 30309 (404) 350-7722 Brian Adkins PO Box 425 Grayson, GA 30017 (770) 676-7337 Dan Allison 2020 Peachtree NW Attn. Assistive Technology Div. Atlanta, GA 30309 (404) 350-7763 John Anschutz 2020 Peachtree Rd. NW Atlanta, GA 30309 (404) 350-7720 James Kennedy 2020 Peachtree Rd. NW Atlanta, GA 30309 (404) 367-1296 Rajesh Pagadala 3586 Riverside Drive Macon, GA 31210 (478) 279-1885 Jacqueline Valme 747 South Eighth Street Suite D Griffin, GA 30224 (770) 229-6498
ILLINOIS
IOWA
Anne Hegberg 26W171 Roosevelt Road Wheaton, IL 60187 (630) 909-6080
Andy Nelson 301 West North Street Richland, IA 52585 (641) 242-0600
James Wooldridge 500C South Lewis Lane Carbondale, IL 62948 (618) 453-2331
Perry Ressler 980 Hwy 18 East Britt, IA 50473 (352) 552-6674
INDIANA
Mark Richmann 1111 West San Marnan Drive Waterloo, IA 50701 (866) 550-4551
____________________________
Mason Campbell 9531 Valparaiso Court Indianapolis, IN 46268 (317) 879-8940 Susan Fassett 63558 Peppermint Road North Liberty, IN 46554 (574) 647-2634 Mary Follman 4740 Kingsway Drive Indianapolis, IN 46205 (317) 466-1000 Suzanne HardestyPritchard 4740 Kingsway Drive Indianapolis, IN 46205 (317) 721-8636
Bill Siebert 56504 Gillen Avenue Glenwood, IA 51534 (402) 679-4058
____________________________
KENTUCKY Catherine I. Greene 3800 Nicholasville Road Apt. 13231 Lexington, KY 40506 (859) 797-6889 MaryFrances Gross 4805 Hemlock Way Lexington, KY 40514 (619) 607-1142
Kathy Kachanoski 1732 Timbercrest Dr. Columbus, IN 47203 (800) 841-4938
Brian Iadarola 224 North Hite Ave. Louisville, KY 40206 (502) 893-0050
Mary Ellen Keith 18 Wilson Drive Carmel, IN 46032 (317) 696-0405
Stacey Stevens 240 Hillsboro Avenue Lexington, KY 40511 (859) 255-2555
Carmen Palanca 1156 Ridgeview Ct. Avon, IN 46123 (317) 660-6506
LOUISIANA
Jeff Perron 2430 Lingerman Way Avon, IN 46123 (317) 329-2115 Eva Richardville P.O. Box 8978 Ft. Wayne, IN 46898 (260) 417-8399 Russell Schimmell 3701 Bellemeade Avenue Evansville, IN 74414 (812) 492-0645 Craig Vyhnanek 414 E Beaver Street Morocco, IN 47963 (708) 932-5328
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Patrick DeNobrega 11311 McCormick Rd. Hunt Valley, MD 21031 (443) 798-7495 ____________________________
MASSCHUSETTS Eugene Blumkin 600 Washington Street Boston, MA 02211 (617) 204-3721 Cabot Smith 100 Newark Street Haverhill, MA 01832 (978) 374-4530 Tricia/Mark Whitehouse 250 Milton St., #LL002 Dedham, MA 02026 (781) 329-6656
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MICHIGAN Michael Blasius 26261 Evergreen Road, Suite 300 Southfield, MI 48076 (248) 351-0149 Aisha Hedwood PO Box 48561 Oak Park, MI 48237 (313) 719-4335 Derrick Hedwood PO Box 48561 Oak Park, MI 48237 (313) 719-4335 George Hicks 4345 Teal Road Petersburg, MI 48270 (734) 279-9345
Lee Carricut 224 East Pinhook Rd. Lafayette, LA 70501 (337) 289-3004
C Kerry Jones 26875 Church St. PO Box 367 Edwardsburg, MI 49112 (269) 663-0226
Rev. Julius Lee, CBT President 2910 Seine Street New Orleans, LA 70114 (504) 450-4014
Danton Lloyd PO Box 241 Okemos, MI 48805 (517) 349-7990
Michael K Shipp 1340 Mitcham Orchard Rd Ruston, LA 71270 (318) 245-7361 ____________________________
MARYLAND Elin Davis 4720 Montgomery Ln Bethesda, MD 20814 (800) 729-2682
Kelby Lloyd P.O. Box 241 Okemos, MI 48805 (517) 349-7990 Robert E. Reid P.O. Box 241 Okemos, MI 48805 (517) 349-7990 Patrick Zeiser 5005 Plainfield Ave NE Suite 400 Grand Rapids, MI 49525 (616) 447-2293
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54
NMEDA Circuit Breaker
NMEDA ASSOCIATE MEMBERS MINNESOTA
NEW MEXICO
NORTH CAROLINA
Sherri Johnson 2040 Frontage Road South Waite Park, MN 58387 (877) 327-3533
Phillip Holmes 2035 Corbett Dr. Las Cruces, NM 88001 (575) 521-1006
Cyndee Crompton 605 Cabaret Rd. McLeansville, NC 27301 (336) 697-7841
Jim Kopp 11100 Wayzata Blvd Suite 801 Minnetonka, MN 55305 (952) 656-7527
Lance Tunick PO Box 23078 Santa Fe, NM 87502 (505) 557-0184
Ryan Dulina 3614 US 74 Unit 1 Wingate, NC 28174 (704) 839-0492
David Yount 559 Hwy 10 South St. Cloud, MN 56304 (866) 581-3922
NEW YORK
____________________________
MISSOURI David Adams 334 Buckington Street St. Peters, MO 63376 (636) 294-1762 Bruce Autry 2816 Ginger Drive West Plains, MO 65775 (417) 274-2778 Joe Micko 233 S Patterson Avenue Springfield, MO 65802 (417) 829-5866 Kimberley Weishaar 3011 Baltimore Avenue Kansas City, MO 64108 (816) 751-7970
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MONTANA Kaitlyn Radi 1876 Songbird Dr. Billings, MT 59101 (406) 855-2673
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NEVADA Warren Vinzant 9105 Hummer Drive Reno, NV 89521 (510) 317-1775
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NEW JERSEY
____________________________
Gail Babirad PO Box 540 Kinderhook, NY 12106 (800) 987-2753
Mike Edwards NC Div of Vocational Rehabilitation 5501 Executive Center Dr, Suite 101 Charlotte, NC 28212 (704) 568-8804
Jurgen Babirad Post Office Box 540 Kinderhook, NY 12106 (800) 987-2753
Liz Green 200 First Avenue N.W. #505 Hickory, NC 28601 (866) 672-9466
Royce Burns Sr. 258 Van Keuren Avenue Pine Bush, NY 12566 (845) 361-1244
Mike Savicki 17615 John Connor Rd Cornelius, NC 28031 704-905-9628
Linda Farrell 210 Rabie Road Averill Park, NY 12018 (518) 577-4447
Ziad K Wakim 2505 Viceroy Drive Units N1 N2 Winston Salem, NC 27012 (336) 682-8383
Karen Fitzgerald 1350 Deer Park Avenue North Babylon, NY 11703 (631) 667-9642 Edmund Ippolito 95A Edison Ave West Babylon, NY 11704 (631) 392-4050 John Lorenzetti 4144 High Banks Rd. Geneva, NY 14456 (315) 585-9198 Brian McLane 29 Rockefeller Blvd. Rensselaer, NY 12144 (518) 426-8850 Carrie Meher 28 Eastern Ave Watervliet, NY 12189 (518) 248-2125
Carrie Monagle 2381 Lawrenceville Road Lawrenceville, NJ 08648 (609) 896-9500
Beth Tarduno 1000 Elmwood Avenue Door 5 Rochester, NY 14620 (585) 271-1894
Gene Morton 1635 Marconi Road Wall Twsp, NJ 07719 (732) 539-5393
Raanan Zidile 1642 Coney Island Aveue Brooklyn, NY 11230 (718) 414-2457
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Dexter Warren 2720 North Main Street Newton, NC 28658 (828) 464-9738
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OHIO Christina Duncan 455 Rushmore Drive Richmond Heights, OH 44143 (601) 613-1535 Greg Hart 3101 West Tech Road Miamisburg, OH 45342 (937) 885-6786 Douglas Morr 7001 Buffalo Parkway Columbus, OH 43229 (614) 888-4160 Paul Musso 111 Stow Avenue, Ste 103 Cuyahoga Falls, OH 44221 (330) 928-7401 Tina Paff 6367 Glenway Ave Cincinnati, OH 45211 (513) 251-2100
Debbie Szelestey 116 N. Jefferson St. 4th Floor Dayton, OH 45402 (937) 224-3033
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OREGON Juan Gonzalez 8750 NE Emerson St Portland, OR 97220 (503) 251-3865
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PENNSYLVANIA Lori Benner 30 Hope Drive EC 130 Hershey, PA 17033 (717) 531-7444 Brenda Bennett 4202 Peach Street Erie, PA 16509 (814) 833-2301 Timothy P. Brant 596 Goucher Street Johnstown, PA 15905 (877) 395-7011 Kenneth Brown 543 Davisville Rd Willow Grove, PA 19090 (215) 659-2400 Amy Lane OTR/L CDRS 3600 Forbes Avenue Atwood Suite 3010 Forbes Tower Pittsburgh, PA 15213 (412) 864-3068
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PUERTO RICO Grisselle Rivera-Ortiz Palmares de Monteverde 94 ramal 842 apt. 30 San Juan, PR 00926 (939) 246-9256
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SOUTH CAROLINA Bill Hayes 2011 Hampton Street Columbia, SC 29204 (803) 779-2011 Tom Jackman 1410-C Boston Ave. W. Columbia, SC 29170 (803) 896-6080 Brigitte King 701 Grove Road Greenville, SC 29605 (864) 455-4476
Oct—Dec 2019
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NMEDA ASSOCIATE MEMBERS Ian McClure 4040 Hwy 17 Bypass South Suite 201 Murrells Inlet, SC 29576 (843) 652-8252 Alan B. Simmerson 3602 Deerfield Drive Columbia, SC 29204 (803) 776-4000
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TENNESSEE
Ken Webb PO Box 213 Coppell, TX 75019 (800) 886-4926
BRITISH COLUMBIA
VIRGINIA
Harry Baergen 1841 Swan Road Tsawwassen, BC V4M 0A8 (778) 888-2210
Craig Baker 7400 Midlothian Richmond, VA 23225 (804) 918-9601 Katie Fair 6858 Old Dominion Drive Suite 200 McLean, VA 22101 (703) 288-8260
Martha Stephenson, RN 1701 W State Line Road South Fulton, TN 38257 (731) 479-1568
Jennifer Lambertson 108 Dogwood Drive Fredericksburg, VA 22405 (540) 903-0619
TEXAS
David Martinez 3570 New Market Road Henrico, VA 23231 (804) 921-7716
Sean Berry 3135 TAMU College Station, TX 77843 (979) 845-6375 Eric Bradley 3135 TAMU College Station, TX 77843 (979) 845-7492 Lance Bullard 3135 TAMU College Station, TX 77843 (979) 845-6153 Lou Dienhart PO Box 2106 Pflugerville, TX 78660 (512) 585-5911
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WASHINGTON Jim Speer 16212 Bothell Everett Highway Mill Creek, WA 98120 (425) 922-0990 Benson Wong 3033 19th Avenue South Seattle, WA 98144 (206) 356-1068
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WISCONSIN
James E. Glenewinkel 1116 E. Kingsbury Street Seguin, TX 78155 (830) 386-0446
Tim Schermetzler W 7366 Flambeau Point Road Ladysmith, WI 54848 (715) 532-0327
Benjamin Mundy 5150 Broadway #604 San Antonio, TX 78205 (210) 347-5006
Steven Tipton 2620 W Silver Spring Drive Milwaukee, WI 53209 (414) 788-6280
Murray Schwartz, EVP 8221 Tristar Drive Irving, TX 75063 (214) 615-0661 Lynne Scott Lee 124 Citation Lane Waxahachie, TX 75165 (504) 439-1001 Chad Strowmatt 11020 Katy Freeway Suite 217 Houston, TX 77043 (713) 858-1582
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Amy Palmer 1235 Fuller Rd. Dyersburg, TN 38024 (731) 446-7210
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CANADA
NMEDA Circuit Breaker
Larry Bowen PO Box 78095 Northside RPO Port Coquitlam, BC V3B 4X5 (604) 996-4893 Lisa Kristalovich 4255 Laurel Street Vancouver, BC V52 2G9 (604) 734-1313 Dean Robertson 3405 W 31 Ave. Vancouver, BC V6S 1X6 (604) 263-5218 Lars Taylor #201 - 4710 31st Street Vernon, BC V1T 5J9 (250) 307-2387
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NEW BRUNSWICK Maura Dulong, OT 800 Priestman St. Fredericton, NB E3B 0C7 (506) 452-5876
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ONTARIO Joe Allen 830 Mill Ridge Court Port Elgin, ON N0H 2C4 (416) 254-7237
Bob Nunn 6 Ridgeview Street St. George, ON N0E 1N0 (519) 740-4801 Susan Paszt PO Box 58 32 West Street Warkworth, ON K0K 3K0 (705) 875-2133 Tamalea Stone 398 McDonnel Street Unit 4 Peterborough, ON K9H 2X4 (705) 741-7660 Karen Wolfe 368 Main Street Picton, ON K0K 2T0 (613) 476-1768 Janice Yeung 5373 Vail Court Mississauga, ON L5M 6G9 (416) 803-3811 ____________________________
QUEBEC Dana Benoit 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1891 Stephanie Bois 1300, boul. Cure-Labelle Blainville, QC J7C 2N8 (450) 437-6001 Jacques Bolduc 32 Duquet Ste-Therese, QC J7E 3B4 (438) 498-8448 Nathalie Maertens 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1891
Andre’ Amyot Place de Ville, Tour C 330 rue Sparks Ottawa, ON K1A 0N5 (613) 990-2670
Alyssa Merilees 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1891
Shah Baqar 20 Linsmary Court Markham, ON L6E 1L2 (416) 419-3031
Michel Morency 333, boul. Jean-Lesage, C-4-21 C.P. 19600, Succ. Terminus Quebec City, QC G1K 8J6 (418) 528-3597
Tim Danter 882 Fairway Road N Kitchener, ON N2A 0C2 (905) 330-1596 F. Lortie 68 Bloomfield London, ON N6G 1P3 (519) 495-9541 Wendy Nieuwland 370 Bayview Drive, #100 Barrie, ON L4N 7L3 (705) 727-0319
Susan Sofer 6900 Boul Decarie Suite M170 Cote St-Luc, QC H3X 2TT8 (514) 733-1414 Kristian Thivierge 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1891 Minh-Thy Truong 7005 boul. De Maisonneuve W Montreal, QC H4B 1T3 (514) 487-1770
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NMEDA ASSOCIATE MEMBERS SASKATCHEWAN
CHINA
ISRAEL
Suzanne Lendvoy 2180 23rd Avenue Regina, SK S4S 0A5 (306) 766-5968
Ka (Joe) Chun 130 Hip Wo Street G1F Block P, Kwam Teng Kwam Teng +852 96365171
Adi Adler, CEO 58 Ha”Khermesh Haifa 31000 +972-390-3903
INTERNATIONAL
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AUSTRALIA Jeff Watters P.O. Box 421 Montrose, Vic 3765 (039) 762-2277
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Chu Wa Ho 130 Hip Wo Street Kowloon Hong Kong +852 62272307
Moshe Ofek 58 Ha”Khermesh Haifa 31000 +972-390-3903
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IRELAND Gerry Merrick Floor 2 Block A Cookstown Court Cookstown Estate Rd Dublin D24WK28 +3530879894946
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| email: david.winkelbauer@mgaresearch.com | phone: (262) 763-2705 | web: mgaresearch.com | Oct—Dec 2019
57
DATES TO REMEMBER This calendar of upcoming events is provided as a service to NMEDA members. The Circuit Breaker cannot guarantee the accuracy of the information provided. Please verify dates and locations with the organizations listed.
NMEDA Board of Directors Meetings November 21, 2019 December 19, 2019 January 16, 2020
NMEDA Board Elections & Bylaw Changes Voting opens electronically December 1—31, 2019
Specialty Equipment Market Association (SEMA) Show November 5—8, 2019 Visit www.semashow.com for more information.
Abilities Expo - Dallas
December 12—15, 2019 Visit www.abilities.com/dallas for more information.
Abilities Expo - Dallas
December 13—15, 2019 Visit www.abilities.com/dallas for more information.
ATIA Conference
January 30—February 2, 2020 Visit www.atia.org/conference or more information.
Abilities Expo - Los Angeles
February 21—23, 2020 Visit www.abilities.com/losangeles for more information.
NMEDA Annual Conference & Expo
March 3—5, 2020 Visit www.NMEDAAnnualConference.com for more information.
AOTA Conference & Expo - Boston
March 26—29, 2020 Visit www.aota.org/conference for more information.
To have your information included in Dates to Remember, please submit at least 12 weeks before the event to katie.mcdonald@nmeda.org.
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NMEDA Circuit Breaker
Oct—Dec 2019
59
where you want in life
The BraunAbility Pacifica offers the uncompromised performance you deserve, from the Most Recommended Name in Mobility*
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