Our customer Otto Austria
HOME DELIVERY WITH ASSEMBLY PLUS Home
Delivery
ONLINE DISPATCH WITH TWO MAN HANDLING
The number of distance selling customers is continuously increasing: around 70 per cent of Austrians over the age of 15 made at least one distance purchase in 2015. In order for the refrigerator to reach the kitchen or the chest of drawers to be assembled, the entire logistics process must work seamlessly. Gebrüder Weiss is responsible for handling deliveries to private customers all over Austria with two-man handling for the online retailer Otto Austria –from procurement and distribution to assembly and handling of returns.
THE CHALLENGE
THE CHALLENGE
Otto Austria needs an innovative service provider who can transport white goods, brown goods and furniture ordered online to private customers throughout Austria via the best possible route. The particular challenges:
● Short delivery times
● Flexible delivery time arrangements with end customers
● Delivery and assembly
● Reliable peak season management
THE SOLUTION
THE SOLUTION
With its comprehensive network of branches, Gebrüder Weiss ensures efficient delivery of all Otto Austria shipments to end customers.
Overview of services:
● Collection of goods from DE, PL and AT
● Arrangement of individual delivery times (advise of delivery)
● On-time delivery of goods with two-man handling
● After-work and Saturday delivery, express shipments
● Unpacking and installing devices, furniture assembly
● Disassembly and disposal of old devices
● Returns management
THE BENEFITS
THE BENEFITS
The customer first
Qualified expediters and trained drivers ensure that the ordered goods reach their point of use with the private customer after defined durations (24h/48h) and in perfect condition, and that the goods are assembled –including taking away packaging and old devices.
Always up to date
Via Track & Trace, Otto Austria can find out where the shipment is currently located. The order status can be checked at any time and Gebrüder Weiss proactively informs Otto Austria if the customer wishes to make any changes.
The highest quality – even under extreme time pressure
Gebrüder Weiss delivers 125,000 shipments for Otto Austria annually in Austria alone – the majority of these in the run-up to Christmas. Around 200 employees across eight of its own locations provide outstanding Home Delivery services every day – thereby ensuring satisfied customers.
Delivery time and date reliability is an absolute must for us.
Manfred Kemptner
Area Manager, Finance & Logistics
Management
"Excellent customer service is our top priority and delivery time and date reliability is an absolute must for us. Gebrüder Weiss fulfils our high and wide-ranging service requirements 100 per cent." www.ottoaustriagroup.at
WWW.GW-WORLD.COM