Banking During Lockdown BY Tracey Ekanem

Tracey-Emma Ekanem Local Business Manager

Metro Bank Enfield long with the rest of the country, we are following all government guidance on social distancing, whilst working hard to maintain essential banking services for our communities, at a time when many of our colleagues have also had to self-isolate or fallen ill. To do this, we’ve adjusted our store and call centre opening hours, as we strive to continue to deliver the great customer service we’re known for. As Local Business Manager of our Enfield store, it has been overwhelming to see how our community has pulled together to keep each other safe in these unprecedented circumstances. Banking During LOCKDOWN A

• Use our app or online banking • Call our contact centre if you have an urgent question or problem and for anything else give your relationship manager a call • Avoid visiting our stores unless it’s absolutely necessary Here are a few things that you can do to help make this happen:

We’re doing everything we can to make sure our customers can still do their banking easily and safely. We understand it’s a particularly difficult time for businesses and appreciate that every situation will be different, so we’ll work together with our customers on an individual basis to find a solution that best meets their financial needs, we are committed to being a patient creditor for those who borrow from us. As an accredited lender with the British Business Bank it is our intention to use the Coronavirus Business Interruption Loan Scheme as widely as we can to support our SME customers, and we’ve submitted an accreditation application to participate in the Bounce Back Loan Scheme. We’ve also waived overdraft fees for now and introduced mortgage payment holidays for those who have been impacted financially as a result of coronavirus. As a community bank, we want to be able to support our local residents with more than just banking, which is why we are proud to have volunteered to support Enfield Council in its Enfield Stands Together Initiative and its newly opened community pantry. Our Enfield team have given up their time to go into warehouses to support this incredibly important and vital project.

I want to say thank you to all of our customers for their patience and resilience at this time! If you have any questions please do not hesitate to get in touch with me at Tracey-Emma.Ekanem@metrobank.plc.uk. Thank

YOU!