CLARKSVILLE
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Entrepreneurship of the Year Award
Beachaven Vineyards & Winery Agero is Growing & Investing Millions Nearing Retirement? What Questions Should You Ask?
Mission | Makers | Motivators White House Economic Recovery Task Force
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Hannah Price Team Helpful Hints In this market the question is NOT, “Will my home sell quickly?” It’s, “How do I make sure I’m not leaving any money on the table?” Take a look at the home below that was previously a For Sale By Owner. Once listed with the Hannah Price, and after only 3 days on the market, the sellers received multiple offers, and accepted an offer that net them $20,000 more than they initially expected (even with commissions)! What made the difference? We made small suggestions, took professionals photos and executed our aggressive marketing plan. Boom, SOLD for top dollar! We pay attention to every detail and spare no expense when it comes to prepping and marketing our homes! Details matter. Photography matters. Marketing matters. Your agent matters. Interested in knowing how to get the most for your home? Let’s talk.
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BEFORE HANNAH PRICE, REALTOR® Office: 931-249-4433 Mobile: 931-561-5260 HannahPriceTeam.com 1811 Memorial Circle Clarksville, TN 37043
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TABLE OF CONTENTS
FEATURE
MISSION | MAKERS | MOTIVATORS......................................................................10
VOLUME 1 | ISSUE 2
INDUSTRY
AGERO IS GROWING & INVESTING MILLIONS...............................................12
COMMUNITY
MILLAN ENTERPRISES & THE PRESS...................................................................14
BUSINESS BRIEFS............................................................................................19
PUBLISHER
ASHLEY MYNATT
MANAGING EDITOR BETHANY SIGLER
TOURISM
CLARKSVILLE FOOD TRUCKS FLOURISHING DURING COVID-19..........22 GROWCO 3 BEACHAVEN VINEYARDS & WINERY........................................26
REAL ESTATE
REAL ESTATE BY THE NUMBERS...........................................................................24
FINANCIAL FOCUS
CONTRIBUTING WRITERS & PHOTOGRAPHERS TONY CENTONZE FRANK TATE DR. LORNETH PETERS JEFF SLINKER
NEARING RETIREMENT? WHAT QUESTIONS SHOULD YOU ASK?.........28
EDUCATION
ARMORED TRUCKING ACADEMY........................................................................30 COLLEGE OF BUSINESS WELCOMES 4 NEW FACULTY MEMBERS.........33
The Clarksville Business Journal is a quarterly publication. Sixteen Media, LLC ©2020
NEW IN CLARKSVILLE
KASSIE KAY FLORAL DESIGNS...............................................................................34 SALON 931...................................................................................................................35 BARNES & NOBLE APSU BOOKSTORE...............................................................36 S.H.E GIFTS OF LIFE..................................................................................................39 NASHVILLE VETERINARY SPECIALISTS...............................................................40 TRAZO MEADERY.......................................................................................................41 FAT SHACK....................................................................................................................42 FREEDOM CLEAN.......................................................................................................42 ELEVATION CHIROPRACTIC...................................................................................45
GROWTH AND DEVELOPMENT
WHITE HOUSE ECONOMIC RECOVERY TASK FORCE.................................47
VETERAN FOCUS
ECONOMIC IMPACT OF VETERANS....................................................................50
8 • CLARKSVILLE BUSINESS JOURNAL
FROM THE COVER Beachaven Winery & Vineyards Photography By: Jeff Slinker
ELITE MADE To be elite made means to be unapologetically fierce, bold, authentic, dedicated, innovative, optimistic, and intentional. The Elite is a high producing real estate team with an incredible track record in the local community. Licensed in both Tennessee and Kentucky, The Elite is well equipped to help clients flawlessly navigate the area’s competitive real estate market. The Elite served 125 families in 2019, and is well on their way to beating that number in 2020. More than just an average team, this is The Elite.
CREATOR OF THE ELITE The Elite is lead by local lifestyle & real estate guru Brandon Tomlinson. Brandon has been in Clarksville since 2014, and his personal mantra “I can make it happen because I choose to do so” inspired the creation of The Elite, and has carried him through his current successes. Brandon is in the area’s top 3% of agents, and his work ethic and dedication to clients is evident in the passion he exudes. BRANDON TOMLINSON, REALTOR SWEET HOME REALTY
1762 B Memorial Suite 202, Clarksville, TN 37043 O: 931-933-7946 C: 931-368-8557 Visit us on Facebook @ The Elite with Sweet Home Realty
FEATURE
Mission Makers Motivators By Frank Tate | IDB Executive Director Frank Tate & Richard Addison
Throughout unnormal times, trendy uncommon words hit the media to generate buzz. Today, social distancing, onshoring, buyer persona, and big data come to mind. Even when things are normal, a term that keeps trending is workforce availability. Almost every conversation related to economic development, WORKFORCE, and availability is top of the list. Workforce is increasingly becoming a common word in every businesses’ vocabulary. Over the past several years, it is a term that receives more recognition than infrastructure, taxes, and growth. In the Clarksville region, our workforce is here, growing and becoming a stronghold for our future development. A few years ago, Tennessee’s Economic and Community Development launched a program called the Tennessee Promise, the goal for it was to help our 10 • CLARKSVILLE BUSINESS JOURNAL
citizens earn two years of college for free. Clarksville has roughly 26% of its high school graduates participating, and the great thing is those individuals are motivated to better themselves. The exciting part of the program is to meet and hear the stories of the firstgeneration college recipients in a family
In the Clarksville region, our workforce is here, growing and becoming a stronghold for our future development. or even better about a first-generation high school graduate that is a part of the program. Montgomery County has 56.6% of its high school graduates enroll in college and also utilize this program.
Recently, the IDB had the pleasure of partnering with Clarksville Business Journal and Big Brothers and Big Sisters of Clarksville (BBBS) to recognize Richard, a young high school graduate that will be attending Austin Peay in the Fall. He is also participating in the Tennessee Promise Hope scholarship program and has been participating in the BBBS program for NUMBER of years. He grew up in a non-traditional home setting, so being able to learn about him and what motivates him to be successful reminded the team of why we are passionate about doing what we do. To sweeten the introduction, the VIP Clarksville Magazine & Clarksville Business Journal team, developed a Salute to Seniors scholarship program that will help this young man with some expenses the Hope Scholarship won’t cover during his first semester.
Additionally, our friends at Google were so impressed with the tenacity and dedication exhibited by Richard that they graciously provided him with a laptop as a graduation gift. Google felt it was important to recognize an individual who has worked hard to earn excellent grades in addition to participating in a great program. The contiguous theme has been the importance of community. Over the last 100 years and beyond, communities have tried to determine what brain drain was and how to slow it down. Now, we aren’t focused on that as much as we are about creating an educated, well-rounded individual. The tangible strength and growth in Montgomery County is a direct result of our intentional focus on people who make up our workforce.
like Chris Buerck of the BBBS program and philanthropic industries like Google that make sure people are provided the tools they need to be successful. To conclude on a personal note: Richard Addison, it is young men and women like you that remind community servants why we must stay motivated and passionate about our community. I want to thank you for that reminder. Congratulations on graduating, we are proud of all you have accomplished and good luck attending Clarksville’s very own Austin Peay State University. Let’s Go Peay!
our degree. Your schedule. The community is vibrant, growing, and has all the assets to offer young leaders the opportunity to be successful. I’d say that is a recipe for our continued success and it's served by individuals
Your degree. Your schedule. Flexible, fast-track classes online, on post or on campus.
apsu.edu/adult-learner Austin Peay State University does not discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by APSU. The Austin Peay State University policy on nondiscrimination can be found at http://www.apsu.edu/files/policy/6:003.pdf
3RD QUARTER • 11
INDUSTRY
Agero is Growing & Investing Millions By Tony Centonze Agero, Inc. a call center which offers roadside assistance, as well as safety and security services, recently announced a $2 million expansion of its Clarksville facility. An investment that will create as many as 900 new jobs over the next five years. “We are based out of Medford, Massachesetts,” said Will Fugette, Senior Director of Operations. “We currently have three contact center locations, two in Tennessee, and one in Tucson, AZ. We have about 800 employees in Clarksville, making it the largest of our centers. Over the next five years we are investing about $2 million for expansion at this location." “When we came here in 2012, we only took part of that building in the business park. Since then, another tenant vacated, and we took over their lease, expanding our existing operations and creating another couple of hundred seats.” Agero, Inc. is a business-to-business provider for driver assistance services. Its clients are primarily auto manufacturers and car insurance companies. To those clients, Agero, Inc. provides roadside assistance, accident management, connected vehicle services, and much more. “Clarksville is a great example of all the lines of business within our company,” Fugette said. “Everything we do, is done at some scale, in Clarksville. From consumer affairs to basic roadside assistance to more technical tier-2 type work. All of it happens here." “We are the largest B2B provider in this 12 • CLARKSVILLE BUSINESS JOURNAL
space, in the country. We do roughly 12 million requests for roadside assistance annually, and protect more than 115 million vehicles on the road today.” Fugette actually moved here to open the site. “We did a nationwide search, looking at the labor markets and the talent pool, and we landed in Clarksville,” Fugette said. “We came to the job fairs first to see what the talent was like, and what type of people were here. We were instantly impressed with the candidate flow that we saw, and the diversity of the community, with APSU and Fort Campbell. We felt that this was the right place to be. When we opened this center. It wasn’t our largest, but the success we had with recruiting and hiring has allowed us to continue to increase the number of jobs, and expand the lines of business we do here.” Agero, Inc. currently offers a variety of jobs from entry-level to mid-level, and even higher-end technical positions. Fugette says Clarksville has been a great fit for all the lines of work they do, and continues to provide a strong pipeline, bringing in lots of talented people. “On a basic entry-level job, our employees are assisting a caller who needs a tow, or a jump-start, or maybe they locked their keys in the car. The associate identifies their coverage, from there, they dispatch that job out to our network of service providers across the country, and the service writer executes the call." “Once you have that event, there can be subsequent additional needs. Next, there is accident-scene management, that’s a
higher-level job, those associate’s are talking with the customer in real-time, getting the vehicle off the road, getting it to a repair facility, and seeing that job all the way through, until everything’s done, and the vehicle is returned to the customer.” Fugette says initial training for entry level jobs takes about four weeks, which includes two weeks in the classroom and a week of on-the-job call-taking. Then there is a nesting period that takes them through their first 90 days of employment. At which time there are additional support resources available. Coaches and supervisors are helping throughout that initial period. From there, once they’ve mastered that entrylevel position, additional cross-training is offered. “An employee may learn to dispatch very well for one of our clients, then, as they get more experienced and proficient we can add additional lines of work to them,” Fugette said. “From there, they can promote into lots of additional positions. We have consumer affairs jobs where they handle everything for the vehicle, from a customer service perspective. That can range from answering questions about how to program a phone into a vehicle’s radio system, to helping a customer who’s having a problem with the vehicle’s upholstery." “From accident management, associates can move into an ultra-premium program, where they only support owners of ultra-premium vehicles. From there, they can promote into what we call tier-2." “Clarksville is the home of our command center, a higher level of the tier-2 groups. A command center associate is completely empowered to do whatever they need to do to take care of their customers, be it, get them an Uber or Lyft to get them off the road, or send them a cup of coffee, basically, anything they need to do to make sure that event
ends in a positive way for that driver.” Clarksville also has a great number of management and supervisory positions. “We are always hiring, especially as we head into the summer months,” Fugette said. “It’s our peak season, with drivers hitting the roads for business or vacation. We really start staffing-up early spring to prepare for the summer rush. After summer, there is a bit of a lull, but then we get into winter. With inclement weather across the nation we see spikes. Our demand is actually pretty consistent throughout the year." “COVID-19 has affected us. In march, we made the decision to send 1,500 employees home. It took about two weeks to get our systems together, and hand out equipment to the employees who needed it. Those who had their own equipment were able to build a solution where they could use their own home computers. So, in about two weeks we were able to get about 1,500 people working from home." “We still have about 100 associates across the country coming in to our sites. That might be because of where they lived, maybe they couldn’t get internet. Or, they didn’t have an environment conducive to them working at home, so they wanted to come to the workplace." “Because we operate 24/7, we’ve only had a few employees on site at any given time. We’re able to socially-distance very well within our facilities. We continue today to work from home as we recruit, hire and train. We’re doing that virtually right now. We’re doing classes online, on-the-job training online, and we’re learning and adapting as we go. The safety of our employees has been a primary responsibility for us, and we’re operating very well.” Fugette says, when volume dropped off at the beginning of the pandemic, they were able to maintain employment, and didn’t have to furlough any employees.
“We were able to move people to parttime if they wanted,” Fugette said. “Now, what we’re seeing, as things have started to reopen, is the volume coming back. We’re starting to be very busy. We halted hiring at the beginning of the year because of COVID-19. We are now ramping-up extremely fast. We’re running two to three classes simultaneously in each of our locations, back to back, to make up for those staffing shortages, and get us back to where we need to be.” Fugette says working from home has been very successful. “The first couple of weeks, as we worked through some technical challenges, we learned a lot. We had already started a small workfrom-home program in 2018. We were testing the technology, and had a small number of associate’s working from home."
Agero, Inc. currently offers a variety of jobs from entry-level to mid-level, and even higherend technical positions. Fugette says Clarksville has been a great fit for all the lines of work they do, and continues to provide a strong pipeline, bringing in lots of talented people. “We had planned to expand that number to 500 or 600 employees in 2020. COVID-19 just forced us to accelerate our learning, and the tech. We were able to go from what we had planned to do by the end of this year with 500 or 600, to having 1,500 working from home, within a matter of weeks. It forced us to move aggressively, but we were fortunate to already have a lot of the logistics worked out for the transition."
glad to be working, and they enjoy the peace-of-mind that working from home gives them. Contact centers can get very busy, and very full of people, not an ideal situation during a pandemic. They are very appreciative to be safe and still earning a living.” Expansion will include about 900 people, some in the facility, some at home. Leadership is currently rethinking operations. “We don’t know what the new ‘normal’ will be,” Fugette said. “Our facility is prepared to accept all employees on-site, if needed, but we’re reevaluating our strategy, so it will most likely be a mix." “Tennessee is very business-friendly. We’ve had a lot of success here. We’ve had great partnerships with state and local governments, as well as community organizations, in both Clarksville and the Tri-Cities area. We’ve found Tennessee to be a very welcoming environment, and a wealth of talent. We had such a great experience in Clarksville, when we opened our next location, we stayed in Tennessee." “Each of our sites has a community involvement team, a committee made up of associates, supervisors and managers that live in that community. They look for opportunities to get involved with, things like Manna Cafe. Those who live in a community, know best its needs. They guide us on where to invest our time, money and volunteer hours. We do that very well. We have a strong presence in all our communities.” For more information opportunities, go to: www.agero.com/careers.
on
job
“We are getting positive feedback from the employees. We do pulse surveys about every other month to find out how they’re feeling. Do they like working from home, how do they feel about COVID-19, etc.? So far, we’ve gotten very positive results. They are 3RD QUARTER • 13
The former Leaf-Chronicle building in downtown Clarksville has undergone a lot of change since the tornado of 1999, and now, the creative team at Leo and Lillie Millan’s Millan Enterprises is renovating the space in a way that will give the historic address a decidedly 21st century look, feel and usefulness. Phase 2 of the project is called The Press, and involves a transformation of the 11,500 SF space formerly known as the mail room, into a coworking space. General Manager, Christina Hayes has had a lead-role in the project’s vision and design. “When you walk into that space now, where the mail room is, you can feel its history,” Hayes said. “We wanted to preserve that, and at the same time put a new spin on it. We’ve gone in a modern direction with the look, but it was important to preserve the history, so, as an homage, we named the space The Press.” Josh Ward explained the evolution of the project. “Phase 1 is done,” Ward said. “The Leaf-Chronicle used to occupy 10,000 SF on the second floor. In the digital age they have downsized to about 4,800 SF That other 5,200 SF is what became Phase 1 of The Press. It’s a coworking/networking space with elaborate common areas, shared conference rooms, and lots of amenities.” Rylan Kean explained the concept and its beginnings. “The idea is really a blend of business incubator and coworker space. It’s in the style of WeWork and similar platforms. We’re working together to create a community for Clarksville that is focused on entrepreneurship and business start-ups, including nonprofits. We’re creating a space that can help a business grow throughout its life cycle.” “Our ideal tenant can be someone currently working out of a coffee shop, all the way up to someone who has an
COMMUNITY GROWTH
Millan Enterprises & The Press By Tony Centonze established business or online store. Millan Enterprises covers the entire gamut. We have 750,000 SF of space in this community, from downtown, to Sango, to North Clarksville, everything from warehouse space, to commercial space, to store-fronts. In fact, someone with an existing business might find The Press to be the perfect location for their headquarters.” “Our vision is to help you launch your business, then take you to the point where you’re ready to run your operations from a 10,000 SF facility.” When finished, the 11,500 SF space will include offices of varying sizes, an amphitheater, art studio, recording studio, and more. Negotiations are underway to secure licensing that would allow Starbucks products to be served. Flexibility is a big part of this concept as well. “We will be selling memberships that will allow people to use our common areas for work,” Kean said. “Those memberships will be month to month, so no long-term commitment. With a basic membership, you can walk in and have access to tables, desks, etc. We’ll also have dedicated desks which can be rented, providing a place to keep your things. Two-person to twelveperson offices will be available as well.” When you consider the average price for traditional office space downtown can range from $12 to $15 per square foot, the cost advantage becomes very clear.
“While you’re renting a 200 SF. office for x-dollars per month, you’re getting free coffee, wi-fi and utilities, plus you have access to event spaces and conference rooms. So its difficult to calculate the cost per square foot. There is so much free space,” Kean said. “It’s a great way to take advantage of large-scale amenities without having to pay for it by the foot. If you rent a 4,000 SF office to get everything you need, there will be many days when you’re paying for space you don’t use." “And, everything is month to month, which is great for start-ups. So much better than signing a minimum lease of 12 or 24 months. We’re meeting the business right where they need to be. For example, someone working on the new arena project might need to come into town and rent an office for just three months, we have what they need. But, we can offer more traditional leases if that better suits the tenant.” Olivia Morton has also been instrumental in the space’s new look. “The name The Press pays homage to the printing press that was in that space for years,” Morton said. “It’s our way of paying respect to The Leaf-Chronicle, and all they’ve done for, and meant to, this community. The Leaf-Chronicle’s former editor Chris Smith provided us with a collection of historical archive photographs that will be used throughout the space. These photos represent historic moments in Clarksville’s history, but the industrial 3RD QUARTER • 15
modern twist will provide a look and feel that is unique to the community.” Rylan Kean worked in a coworking space in Nashville for more than a year, when Leo Millan started communicating his ideas, Kean was eager to help bring the concept to life. “Leo has always been on a mission to help small business in Clarksville, which can be a daunting process,” Kean said. “As soon as Leo shared his vision for that space we all started researching different ways to make it happen. There are similar concepts operating in Dickson, Chattanooga, Nashville and Knoxville. We took the best ideas from those spaces. We looked at what they did well, then figured out what made sense for Clarksville. We then allowed room to grow. We have the space and the ability.” “Leo is on the Board of APSU’s Business School, Ward said. “Before we ever heard the term coworking space or WeWork, Leo had talked about wanting to do an incubator that takes an infant business and grows it to maturity, while connecting it with resources along the way. When the coworking fad arose, he was like, ‘that’s what I’ve been thinking’." “It’s more than just providing a space; it’s connecting them with people who can help get their business off the ground. Imagine a young start-up in the same space as an attorney, and a CPA. That proximity gives them opportunities for collaboration, and a way to establish professional relationships, share advice, and help each other." “Maybe the start-up is a t-shirt business, and the attorney needs t-shirts. The networking opportunities can really be limitless when you have so many different businesses in an environment like this.” The Press will have about thirty true offices. “But the model is more geared 16 • CLARKSVILLE BUSINESS JOURNAL
toward memberships,” Kean said. “We’re very flexible. If the demand is for more offices, or more memberships, we can respond accordingly. “We have the capacity to accommodate several hundred people, if needed. We can also host events. We’ll have a recording studio for podcasts and live streaming, an art studio, an art gallery, and more. We’ve also created a membership for APSU students, that allows them to use the facility after traditional business hours at a reduced cost. That expands our reach into the community.” COVID-19 has presented unique challenges, and opportunities, but hasn’t really slowed the project. “We know now that there is a huge need for virtual learning in the classroom and in the community,” Kean said. “I see us being able to accommodate those needs. CDE is providing all our internet, including free, open wi-fi in the common areas. Of course, each office will be able to get whatever bandwidth their business requires." “There is always a high demand on contractors and other resources. It has taken time to build this business model, while also building the operations and design side. If anything, the timing of COVID-19 and this project has allowed us to look at the future, taking into account the changes to normal that might occur." “Phase 1 still has ten units available for lease right now, seven spaces are already occupied. Phase 2 will have all the amenities, larger amounts of rooms, open spaces, and an industrial kitchen, but all that is a little further down the road. Our goal is to have it ready by November.” Hector Sandoval will assist Christina Hayes in the daily management of The Press. Tenants will be able to access their offices at any time, though some areas will have restrictions.
Conference rooms will be available on a scheduled basis. They can be rented by non-tenants as well. Day passes will be offered, and there will be phone booths to keep down noise and allow for private conversations, interviews etc. Printer access is included. Commercial printers are on site. Tenants will receive a certain allotment, additional printing can be purchased. The amphitheater will hold 40 to 50 people, but doors can be opened to accommodate up to 150 people. Coffee and water will be provided. Artists can rent space in the studio and/or gallery. There will also be a mailbox service for every office, and mail service at an additional cost for members. “So, you can see it’s not just offices, but networking, professional development, etc,” Kean said. “We see so much opportunity. In the mornings, a local banker might host a presentation with free bagels, that afternoon, maybe a local lawyer holds an event that focuses on start-ups and business planning. We’ve also met with APSU’s Dr. Lorneth Peters. We look forward to hosting some of APSU’s events. We are excited to partner with this community’s established businesses and organizations. “We’ll also be offering a 90-day scholarship to a new business startup. We want to help them from the ground floor to the launch. So, we’ll be providing what will be several thousand dollars worth of resources, it’s a unique opportunity. We’re asking community business-owners to apply. We will select one business and we will give them free space once they launch, but before that, we’ll be helping get their marketing materials, business plan, licensing, registration and insurance. Hopefully, we can watch them rocket to success. It will be a great case-study to show off the power of The Press.” To inquire about The Press or other office space around Clarksville, contact Millan Enterprises at (931) 538-6049.
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BUSINESS BRIEFS Goodson Elected to Lead Municipal Attorneys Group Jeff Goodson, Deputy City Attorney, has been elected president of the Tennessee Municipal Attorneys Association by its members.
throughout the country. I’m looking forward to serving as President, and I want to thank you all for this very humbling and exciting opportunity.”
Goodson, who previously served as vice president and as secretary/treasurer of the organization, will serve as president for a one-year term through July 2021. Goodson has worked in the Clarksville City Attorney’s Office since 2012 and previously worked in private practice in Nashville. He has won numerous important cases both in private practice and while employed by the City. He also has given numerous legal presentations and is a published legal author.
Goodson is a graduate of Harding University in Searcy, Ark., and received his Juris Doctorate law degree in 2004 from the University of Memphis.
“This is truly quite an honor, and stands as a professional highlight and milestone for me,” Goodson said in a speech to TMAA members. “This association is the gold standard for attorney organizations and, for that matter, professional organizations of any sort throughout this State, and
The Tennessee Municipal Attorneys Association is a statewide organization of attorneys, both in private practice and government employed, who provide legal representation to cities and towns across the state. The association promotes effective legal services for Tennessee municipalities and conducts continuing legal education pertinent to municipal corporations. Traditionally, the association works closely with the Tennessee Municipal League to review case law decisions made by courts, and to review and draft proposed legislation in the
Jeff Goodson Tennessee General Assembly that affects Tennessee cities. The TMAA is part of the International Municipal Attorneys Association made up of attorneys from across the United States and Canada who represent cities and towns. Lance Baker, Clarksville City Attorney, previously served as president of the TMAA in 2017-18.
Clarksville Area Chamber of Commerce Continues to Award Facade Improvement Grants Through the Aspire Foundation Previously chaired by F&M Bank’s Sarah Golden, the Public & Community Affairs Committee is now chaired by Grayson Smith of TTL. Under his leadership, the Public & Community Affairs Committee will continue to award facade improvement grants to qualifying downtown businesses. Grant monies are from the Aspire Foundation. Originally $75,000 was allotted.
Grants are given in the form of matching funds., up to $25,000 per application. These funds can be used for a range of improvements including: repainting, facade reconstruction, and structural improvements to the exterior of the building. For more information contact the Clarksville Area Chamber of Commerce.
3RD QUARTER • 19
BUSINESS BRIEFS The James G. and Christa N. Holleman estate recently provided substantial funding for the James G. and Christa N. Holleman Scholarship Endowment. The endowed scholarship was established in 2010 by the Hollemans to support students in the Austin Peay State University College of Business. To qualify for the scholarship, applicants must be currently enrolled at APSU with a major in business and a minimum GPA of 3.0. Undergraduate students at the sophomore, junior and senior levels are eligible to receive this award. Preference will be given to students who are residents of Montgomery County. Recipients must reapply each year to renew this scholarship. James G. and Christa N. Holleman were both Clarksville natives and leaders in the community. They supported a variety of Austin Peay initiatives throughout their lives. Mr. Holleman was a founding director, president and chairman of the Austin Peay State University Foundation. Mrs. Holleman served on the Austin Peay State University Advisory Council. They have four children – James Granville Holleman III, former president of the APSU Foundation John “Mark” Holleman (’87), Robert Dudley Holleman and Martha Elizabeth Holleman. “Making a difference in people’s lives is what my parents were all about,” Mark Holleman said. “We are so proud of this permanent example of my parents’ commitment to students and to Austin Peay.” Endowments are permanently restricted funds managed by the Austin Peay State University Foundation. The amount of each scholarship award may vary and will be determined based upon the value of the endowment and the Foundation spending plan. To support APSU fundraising initiatives, call the Office of University Advancement at 931-221-7127. 20 • CLARKSVILLE BUSINESS JOURNAL
James G. & Christa N. Holleman Scholarship Endowment Receives Generous Estate Gift for APSU Students
GRAY SMOKE BARBECUE Owners: Duane & Cynthia Gray Founded: March 2018
TOURISM
Clarksville Food Trucks Flourishing During COVID-19 By Dr. Lorneth Peters | TSBDC Executive Director The Coronavirus is rapidly changing spending habits, as consumer behaviors are settling into a new normal. According to Statista (2020), people are spending more money on sanitizers, household cleaning products, home entertainment products and services, less on clothing and casual dining. The impact of the pandemic on the retail and food industry has proven to be critical. During the first 22 days of March, the restaurant industry saw a $20 billion loss in revenue and this is expected to increase to over $100 billion by early fall. As consumer spending continues to shift, mobile business spaces are proven lucrative in Montgomery County. HISTORY OF FOOD TRUCKS Food trucks initially began in the 1870’s by Charles Goodnight and Walter Scott. Goodnight provided cooked food for cowboys and miners while Scott offered sandwiches, coffee and pies to office workers in the 1880’s. Both creators started a version of meal on wheels, which the 21st century has coined, food trucks. Over a century later, the food truck industry employs almost 30,000 employees and is a $2 billion dollar revenue per year business in the United States. The industry has grown by over 20% in one year and it outpacing the traditional commercial food service industry. The mission of food trucks in the 1870's is identical to the purpose of food trucks today, which is to meet the needs of a community. MOCO FOOD TRUCKS Montgomery County is home to numerous food trucks. For this edition, we’re highlighting five food trucks: Fat Boy Tacos, Gray Smoke Barbecue, 22 • CLARKSVILLE BUSINESS JOURNAL
Linell’s, Off the Grill, and RIB UMM & SOUL LLC. FAT BOY TACOS Owners: Diana and Adrian Gonzales Founded: November 2018 What makes your food unique? We offer specific dishes with a Southern California Style. Our customer service and interacting with customers also provides a unique experience. What is your signature dish? Fat Boy Burrito. How has COVID affected the way you do business? Demand for our food outweighed food supply. Due to meat shortages, we became more creative by closing one extra day a week to ensure we had enough food supply to last each week. As we embrace a new normal, our sales continue to increase.
What makes your food unique? We use hickory wood for barbequing and spend hours ensuring our meat is cooked to perfection. What is your signature dish? Pull-pork plate, loaded fries, nachos &ribs. How has COVID affected the way you do business? Sales have increased and we are welcoming new customers on a daily basis. Our challenges have included meat shortages and skyrocketing prices of brisket. Also, we were opened a week without baby back ribs. Although we have experienced these unforeseen challenges, customers continue to be understanding and supportive. What advice would you give to those starting a business? Do your research before starting. Running a business is a not a 4 hour job but requires 16 hours a day attention. Remember to prepare for maintenance repairs, which may require a specialized mechanic. Contact Information: Facebook @Gray.Smoke.Barbecue Twitter: @gray.smoke.barbecue
What advice would you give to those starting a business? Stay positive, bring the energy and passion daily, be willing to hustle, and remember to adapt and overcome. Contact Information: Facebook: @fatboytacos2018 Instagram: @fatboy_tacos
LINELL’S FOOD TRUCK Owners: Ronald and Janice Price Founded: December 2019 What makes your food unique? We offer Mexican food with a touch of soul, unique recipes and savory flavors. What is your signature dish? Fried Birria Tacos.
How has COVID affected the way you do business? We have always followed the guidelines set by the CDC and Department of Health, so having to constantly sanitize was already second nature to us. Therefore, COVID was not an inconvenience for how we run our business. We have welcomed new customers who learned about our services while other food eateries were closed. The last three months reminded us how supportive and loyal our community is and they trust our food truck business to keep them and their families safe and their stomachs full! What advice would you give to those starting a business? Just do it! The hardest part is getting past yourself and all of your doubts. Step out on faith and do it!
time and increased creativity has become common place. In the midst of all the changes, our revenue has increased and more individuals are learning more about our food truck.
What advice would you give to those starting a business? Be prepared for a launch date, Review city, county, and health department licensing fees and permits before establishing your LLC.
What advice would you give to those starting a business? Be patient when starting a business. It takes time to figure out a system that works for you. Learn how to budget to increase your profit margins.
Contact Information: Phone: 931-216-8595 Facebook: @ribummandsoulLLC Instagram @ribummandsoul
Contact Information: Facebook: @eatoffthegrill Email: offthegrillfoodtruck@gmail.com Instagram: @eatoffthegrill
Contact Information: Phone: 615-525-8566 Facebook @Mexicanwithasplashofsoul Email: linells1934@yahoo.com Instagram: @linellstacos RIB UMM & SOUL Owner: Kelly Cobbs Founded: March, 2020 What makes your food unique? We serve smoked flavorful meats and made from scratch sides. OFF THE GRILL Owners: Gerald & Natasha Thomas Founded: February 2020 What makes your food unique? Our food is unique because it takes 12-14 hours to complete the cooking process. We do it to make people smile, and make people feel better, it is a way to someone’s heart. What is your most popular dish? Pulled pork dish. How has COVID affected the way you do business? Due to meat shortages and the higher prices of meat it can sometimes be difficult to get food the needed ingredients so more prep
DELICIOUS & DYNAMIC Food trucks in Montgomery County are serving their community by providing fresh, authentic, and memorable tasting meals during a pandemic. The fundamental idea behind the food trucking business is to go where people are and each of the food trucks highlighted go where people are on a daily, weekly and monthly basis. Learn more about the food truck scene by visiting the Clarksville Food Trucks Groups and the Clarksville and Surrounding Area food trucks group on Facebook.
What is your most popular dish? Smoked Ribs. How has COVID affected the way you do business? The pandemic has actually provided a unique opportunity for my food trailer as it has provided a window to access consumers that usually would not patronage a food truck. The pandemic has also given me an opportunity to use social media more effectively to get my product/service out in the public sector. It has increased my efforts in maintaining cleanliness, through disinfection and sanitization. Additionally, it has caused me to increase my number of workers to decrease variables related to the chain of infection in food service.
Dr. Lorneth Peters 3RD QUARTER • 23
CLARKSVILLE REAL ESTATE
BY THE NUMBERS
CLARKSVILLE CITY LIMITS 1.642 ACTIVE LISTINGS | $237,518 AVERAGE LIST PRICE | 61 AVERAGE DOM
3RD QUARTER 2020 HOMES SOLD................................... 1,836 AVERAGE DAYS ON MARKET.......... 61 AVERAGE SALES PRICE.................. $236,533 AMOUNT OF REAL ESTATE SOLD...$434,038,476
+13.8% +45.2% +10.7% +25.8% HOMES SOLD
AVERAGE DAYS ON THE MARKET (DOM)
AVERAGE SALES PRICE
AMOUNT OF REAL ESTATE SOLD
INFORMATION SOURCED FROM REALTRACS.COM & ACCURATE AT TIME OF PUBLICATION
alluring forests, sprawling meadows & babbling brooks.
Adventure is waiting. whether a haven for the avid outdoorsman, or fertile ground for development, undeniablythis is God’s Country.
get yourself
E
Shirley Black
Shirley Black, Realtor
Keller Williams Realty The Reda Home Team 2271 Wilma Rudolph Blvd Clarksville TN 37040 Office 931-648-8500 Cell 931-217-2991 Team 931-444-9750
Additionally, the property has a residential building with multiple out buildings. All structures are prime canvases for updating, and can easily be removed for development.
$1,300,000 | 5595 Chambers Road, Cumberland Furnace, TN 37051
TOURISM
GrowCo3 Beachaven Vineyards & Winery By Tony Centonze Melinda Shepard, Executive Director of the Clarksville Area Chamber of Commerce, recently announced Beachaven Vineyards & Winery as the recipient of the 3rd annual Entrepreneurship of the Year Award, GrowCo3, which recognizes contribution to the community and commitment to the Chamber. “GrowCo started because we wanted to establish a type of entrepreneurialfocused program to bridge the gap for potential and current business owners,” Shepard said. “The business can be a locally-owned franchise or start-up. We started highlighting some of our local entrepreneurs, in hopes it would garner some interest in the community, and it has. Our goal is to use this platform to recognize entrepreneurs who have found success in our Clarksville and Montgomery County."
of Miss Lucille's in 2018. In 2019 the award was presented to Jerry and Carolyn Ellis, and Cindy Kerns, owner/ operators of The Catfish House." “These businesses are so familycentric,” Shepard said. “That's typically what happens with entrepreneur-owned businesses. The whole family gets involved, and you often end up with multiple generations working together.” The Chamber's Business Development Committee, consisting of volunteers and board members, meets monthly. That committee is responsible for selecting the annual GrowCo recipient.
“We share their stories, and the lessons they've learned while growing their companies. That, somewhat inspired the name GrowCo.”
“Wes Cunningham chaired the Committee in 2020, and this year's decision to nominate Beachaven Winery was unanimous,” Shephard said. “The folks at Beachaven have been great community partners for many years. They hold so many events for the Chamber, and for the community. They've hosted welcome-home celebrations, as well as our industryappreciation luncheons. They're just great community partners.”
The first annual GrowCo went to the Knott and Armitstead families, owners
Anyone who has lived in Clarksville for at least one summer is certainly aware
26 • CLARKSVILLE BUSINESS JOURNAL
of Beachaven's summer music festival, Jazz on the Lawn. People drive from near and far to attend the event which takes place every other Saturday from May thru October. They also come out for DJ on the Dock, a more relaxed Thursday-night event, and of course, just to buy bottles or sometimes cases of the award-winning wines. Louisa Cooke says the winery has been operating for 34 years. “Our business license is #10,” Cooke said. “My father, Judge William O. Beach, has been called the father of the Tennessee wine industry by many people. He did lead the way as far as legislation, and was instrumental in many ways, like learning what grapes would do well in Tennessee.” “We were really pleased to get this award. I think it's nice, and I'm glad people haven't forgotten about us. In my mind, I think of an entrepreneur as someone with a new start-up. We've been doing this a long time, so it's nice to be recognized for endurance and longevity.” Cooke has always been modest about Beachaven's success. After more than 30 years, and countless medal-wins in
wine competitions all over the country, she can still be seen sitting at a picnic table, enjoying the music, and sharing a bottle of wine with friends, old and new. “I hired a band last year, and one of the band members said something that touched me,” Cooke said. “He said, 'I am pleased to be invited to play at the longest-running live music event in our community'. I thought, wow. I never even thought about it like that. That's pretty cool.” “COVID-19 has affected us, but hasn't it affected everyone? We're open now. People can come inside. But, we are social-distancing, and we ask our guests to wear masks. We love it when our customers call ahead and make an appointment, but many are not aware of that option. While we were not allowed to let anyone inside, we were allowed to be open. People could call, pull up out back and get curbside service.” “Business is holding up. An entrepreneur always has to do plenty of that 'knocking on wood' or anything else that might bring them good luck. We have been lucky, and we're doing okay. But, I hate to have a whole season
without Jazz on the Lawn. We rely on it. The community relies on it too, I think.” Cooke speaks highly of Clarksville's Chamber. “Being involved in the Chamber of Commerce is a boost to your business,” Cooke said. “Everyone should do it, for the public relations and marketing value alone that you get from it. Not to mention the opportunities you're given to meet and greet with other people. It helps you know what’s going on in the community, and informs them about who to shop with locally.” In the time of COVID-19, the Chamber is following CDC, state, and local guidelines. They haven't been able to hold large gatherings. “We haven't done much in person, but we've done lots of web-x and Zoom webinars,” Shepard said. “We're reaching out to our members virtually, and doing a lot more on social media. We're just trying to figure out how to add value to our members while navigating these uncertain times” “Clarksville-Montgomery County is a very resilient community. Our business owners are adapting to the changes, and like us, I think we'll all come out
of this fine. They're changing hours, doing curbside, constantly adapting and changing in an effort to stay viable.” Shepard says she welcomes feedback from the community, and would love for people to submit their thoughts about local Chamber businesses that are doing a great job. Those businesses can be highlighted on the Chamber's website. On the site, there is also a place to nominate local favorites, and different members are spotlighted each month. “We definitely want to add value to, and be a trusted resource for, our small businesses,” Shepard said. “During this time of COVID-19, we have kept up-todate information regarding our member businesses. We've had lots of people call to say that our information is easy to read, and easy to follow. We definitely want to provide that information. We are trying our best to help them navigate these uncertain times, and the Chamber lends credibility to small businesses. We educate, inspire, and inform on relevant topics, like humanresource matters. We just try to keep them informed. Networking has been hard lately, but having and fostering relationships is key for any business that wants to be successful.” 3RD QUARTER • 27
EDWARD JONES FINANCIAL FEATURE
Nearing Retirement? What Questions Should You Ask? The recent market volatility has affected just about everybody’s financial and investment situations – so, if you were planning to retire soon, will it still be possible? Of course, the answer depends somewhat on your employment situation. With so many people’s jobs being affected by the coronavirus pandemic, your retirement plans may also have been thrown into confusion. But assuming your employment is still stable, what adjustments in your financial and investment strategies might you need to make for your retirement? Here are a few areas to consider, and some questions to ask yourself:
RETIREMENT GOALS
Now is a good time to review your retirement goals and assess your progress toward achieving them. You may want to work with a financial professional to determine if the current environment has materially affected your goals or if you need to make modest adjustments to stay on track.
RETIREMENT LIFESTYLE
You probably created your investment 28 • CLARKSVILLE BUSINESS JOURNAL
strategy with a particular type of retirement lifestyle in mind. Perhaps you had planned to become a world traveler when your working days were over. Of course, in the near term, extensive travel may not be possible, anyway, but once we move past the pandemic, your freedom to roam will likely return. But if your investment portfolio is not where you thought it might be, can you (or do you want to) adapt your lifestyle plans? And can you accept the same flexibility with your other lifestyle goals, such as purchasing a vacation home, pursuing hobbies, and so on?
TRADEOFFS
Based on your retirement goals and your willingness to adjust your retirement lifestyle, you’ll want to consider your options and tradeoffs. For example, would you be willing to work more years than you had originally planned in exchange for greater confidence in your ability to enjoy a comfortable retirement lifestyle? By working longer, you can continue adding to your IRA and 401(k) or similar retirement plan, and you may be able to push back the date you start receiving Social Security to receive bigger monthly benefits.
You might also review your budget for opportunities to reduce spending today and potentially save more toward your retirement goals.
SOCIAL SECURITY
You can file for Social Security benefits as early as 62, but you can get 25% to 30% more if you wait until your full retirement age, which is likely between 66 and 67. As you created your retirement plans, you likely also calculated when you would take Social Security, but you may need to review that choice. If you postpone retirement a few years, what effect will that have on when you choose to take Social Security and, consequently, the size of your benefits? You won’t want to make a hasty decision, because once you start taking Social Security, you can’t undo your choice. This is certainly a challenging time to be entering retirement, and you’ll have some questions to answer. But even in the midst of uncertainty, you still have many choices. Consider them carefully and make the decisions that work for you. Edward Jones, Member SIPC
You served us. We would like to return the favor. Let us help you moving forward with your retirement goals. Heather M. Mayweather U.S Army Veteran & Financial Advisor
Member SIPC
Sango Village |3377 Highway 41A South, Clarksville, TN 37043 | edwardjones.com
They served. They sacriďŹ ed. They regret nothing. But now they need you. Support our mission. Be the solution.
The Veterans Coalition educates, advocates & provides valuable resources to the Veterans of our community. DONATE AT www.vetcoalition.org OR
sherry@vetcoalition.org Image featuring Veteran Heather Mayweather
3RD QUARTER • 29
EDUCATION
Armored Trucking Academy By Bethany Sigler
The creation of Armored Trucking Academy has been a long time coming. Kris Grempler began CDL instruction while working for the Metro government in 2005. CDL licensure was mandatory for employees, but as Grempler watched friends and coworkers struggle to meet requirements, he began instructing. What began as a one-on-one, peerto-peer volunteer instruction quickly changed into professional one-on-one instruction. Grempler became a state licensed CDL examiner and soon found his talents to better fit within the private sector. In the private sector, he trained drivers for TDOT, IMI, Pepsi, Coke, BNA, UPS, 30 • CLARKSVILLE BUSINESS JOURNAL
FedEx, MAC Trucking and more. Soon clients approached Grempler about opening his own school. Grempler’s method and quality of instruction was second to none. Significant hurdles stood in the way of opening a private trucking academy. Primarily, the upfront cost is the reason there are not many privately owned and operated schools: it can cost hundreds of thousands of dollars. For that reason, the majority of trucking schools are owned by major trucking companies. The result is often a revolving door with high turnover and major burn out. Graduates are certified and put to work without any semblance of personal touch. ATA goes against the grain, and
is founded on a culture of inclusion. ATA is passionate and intentional about supporting our military. All staff, including instructors are either military spouses, veterans, or family of military. In fact, their students have a 75% soldier to civilian ratio. ATA helps with their transition. The 8-5 Monday-Friday class helps give soldiers structure as they transition out of the military. Because of the frequency and duration of deployments, transitioning soldiers are also well suited to cope with life on the road. Grempler says, “Anyone can drive, that’s not the problem. It’s the mental side. Soldiers are prime candidates.” Working with Campbell
Strong, Armored Trucking Academy is partnered with CSP for transitioning soldiers. When soldiers transition out of the military, often one of their goals is rapid integration to the workforce. Armored Trucking Academy excels in this arena. ATA recommendations are valued so highly that a few students have secured jobs locally with Budweiser (Hand Family Companies) even before graduating. Grempler expresses his thanks and gratitude to the Hand family for working so closely with ATA. A stand out story for Grempler is ATA graduate, Ricky. Ricky enrolled in ATA while working nights at an industrial job here in town. Everyday he would go to class from 8:00am-5:00pm, then work at the factory from 6:00pm-6:00am. During the two hours in-between work and class, Ricky would sleep in his car in the ATA parking lot. He was burning the candle at both ends, and then some, in order to provide a better life for his family. One particularly rough day, Grempler called Ricky into the office. Ricky was visibly nervous and exhausted. Instead of requiring attendance at that day of instruction, Grempler sent Ricky home to rest. The next day when Ricky came to ATA, Grempler was able to present him with a job opportunity at Budweiser (Hand Family Companies). Overnight, Ricky’s life, reality, and prospects were fundamentally changed. For Grempler, that’s the best part. He says, “It’s a dream. It really is. I have had this vision for years. I’ve always felt like my mission was to help people. There are still good people in this world. It’s what it has always been about and what it always will be about.” For more information about Armored Trucking Academy, visit armoredtruckingacademy.com or call 931- 542-4323. 3RD QUARTER • 31
Your Health Can’t Wait We know you are concerned about your health. We are, too. Getting timely care is important – and that’s never been more true. That’s why we are taking recommended precautions to provide a safe and clean environment. Tennova Family Medicine – Tiny Town is open for in-person visits, telehealth appointments and walk-ins. Our family practice office, located at 2485 Tiny Town Road, welcomes new patients of all ages. Call 931-502-2423 or visit TinyTownFamilyMedicine.com. Most calls will result in a same-day appointment.
Learn how we’re keeping patients safe. Visit TennovaMedicalGroup.com/pps-covid-19
In an emergency, call 911.
NEW IN CLARKSVILLE
Opening a business takes years of planning, forethought, and naturally incurs a certain amount of calculated risk. We would like to take a moment to specifically commend the following businesses for opening amidst a global pandemic. Your faith in Clarksville and dedication to the Clarksville community is astounding and admirable. Thank you for making Clarksville a more vibrant city.
NEW IN CLARKSVILLE
Kassie Kay Floral Designs
Kassie Kay Peterson began designing floral arrangements casually as a favor when friends would ask. Word of mouth spread through the Fort Campbell and Clarksville communities, and Peterson’s hobby quickly transformed into a profitable freelance venture.
While Peterson’s signature style is wispier, more romantic and distinctly Southern, she easily adapts to the styles that her clients request. Outgrowing her homebased space, Peterson felt it was time to expand to a brick and mortar location. Opening a physical location, especially during COVID, came with challenges. However, she found the perfect opportunity through connecting with fellow military spouse and owner of Mildred & Mables, Andrea Herrera. 34 • CLARKSVILLE BUSINESS JOURNAL
Peterson has expanded creatively. She offers a fresh floral subscription for business, realtors, and personal use.
Peterson also conducts workshops, and does floral arrangements for special events ranging from showers to weddings, military balls and banquets. Kassie Kay Floral Designs is located at 109 Franklin Street inside Mildred & Mable’s in downtown Clarksville. Mildred & Mable’s has been an integral part of Downtown Clarksville’s boutique scene since opening in 2011. Follow Kassie Kay Floral Designs on Facebook, or visit her website at: kassiekay.com For more information call: 770-900-6827
NEW IN CLARKSVILLE
Salon 931 Salon 931 is a full-service booth rental salon, and has entered the Clarksville market offering a wide variety of services to clients, including premium haircare products. Their virtual portfolio showcases color correction, bombshell blondes, fiery reds, and deep chocolate brunettes. A recent social media post by Salon 931 says, “Invest in your hair. You wear it every day.” Salon 931’s high end haircare and beauty services are a great addition to ClarksvilleMontgomery County. Salon 931 is located at 894 TN-76, Clarksville, TN 37043 For more information or to book an appointment, follow Salon 931 on Facebook, visit their website salon931. com, email hair@salon931.com, or call 931-347-2566.
3RD QUARTER • 35
NEW IN CLARKSVILLE
Barnes & Noble APSU Bookstore Austin Peay State University’s new Barnes and Noble bookstore. The new bookstore is located right across from the Austin Peay Campus. APSU’s Barnes and Noble offers an indoor cafe and outdoor seating and they also sell Austin Peay related merchandise and school books.
36 • CLARKSVILLE BUSINESS JOURNAL
Formerly an automobile dealership, the new bookstore is housed in a massive 13,000-square-foot facility. Barnes and Noble serves APSU students while also selling children’s books, trade books, best sellers, office supplies and Austin Peay-branded merchandise to the public.
In Tennessee, Barnes and Noble operates several campus bookstores, including retail stores at Vanderbilt University, University of Tennessee at Martin, University of Tennessee at Chattanooga and Sewanee: The University of the South. For more information visit apsubookstore.com
COLLEGE OF BUSINESS WELCOMES FOUR NEW FACULTY MEMBERS Four new members joined the APSU College of Business faculty for the 2020-21 academic year.
From the dean: The Austin Peay College of Business is proud to introduce the following faculty members who are joining our community this fall. “I am delighted to welcome these four exceptional faculty members to the APSU College of Business,” said Mickey Hepner, dean of the College of Business. “Adding their experience, their expertise, and their national reputations to our faculty will help us continue to be a premier provider of business education right here in Clarksville, Tennessee.”
DR. EMILY LEAN,
Chair of Excellence and Professor of Management
Dr. Lean will be serving as the Director of our Business Graduate Programs and providing insight on our assessment practices. She joins us from Union University, where she was a tenured Professor of Management and the Coordinator for their Assurance of Learning efforts.
DR. ELIF DEMIRAL SAGLAM, Assistant Professor of Economics
Dr. Elif Demiral Saglam, Assistant Professor of Economics: Dr. Demiral Saglam recently completed her doctorate at George Mason University. She is an experimental economist with research interests in gender and economic decision-making. Dr. Demiral Saglam's research has been published in top economics journals, including American Economic Review (P&P), Journal of Economic Behavior and Organization, and Economics Letters. Top media outlets, such as the New York Times, have also covered her research. Additionally, for the 2020-2021 academic year, she has been selected as a research fellow with the Harvard University's Women and Public Policy Program.
TOMAS MARTINEZ,
Instructor of Management
Tomas is completing his doctorate in management with the Eller College of Management at the University of Arizona. Mr. Martinez has an active research agenda and will be primarily teaching Human Resource Management courses for us. Upon completion of his doctorate, he will be promoted to the rank of Assistant Professor.
DR. AL TILOOBY,
Instructor of Management Information Systems
Dr. Tilooby earned his doctorate from Georgia State University in 2018, and has over 20 years of industry experience with companies such as Cisco Systems, Qualcomm, and Level 3 Communications.
Austin Peay State University does not discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by APSU. www.apsu.edu/policy. Policy 6:003
apsu.edu/business
3RD QUARTER • 37
College of Business
Standing for a stronger, healthier community. In accordance with Kentucky Public Health guidelines, Jennie Stuart Health has resumed services previously closed due to COVID-19. For the safety of our patients and staff, extra precautions are being taken, including enhanced sanitizing and disinfecting, universal masks, social distancing, and screening for fever and COVID-19. We greatly appreciate the support of our community. Your efforts in social distancing and sheltering-in-place have made a tremendous difference in the health and safety of everyone. Our team of heroes continues to work together providing the high-quality health care our community has relied on for more than a hundred years. We are grateful to each and every member of our staff. For more information and the latest updates, please call 270-887-0100, follow us on Facebook or visit JennieStuartHealth.org.
320 W. 18th St. | Hopkinsville, KY 42240 | 270-887-0100 | JennieStuartHealth.org
NEW IN CLARKSVILLE
S.H.E
Gifts of Life S.H.E Gifts of Life is the first exclusively Fair-Trade boutique to open in Clarksville. ‘SHE’ is an acronym that stands for Sisterhood Empowerment. Empowering disenfranchised women across the globe through supporting their artisanal and entrepreneurial efforts is the central mission of S.H.E Gifts of Life. The Fair-Trade movement began in the mid twentieth century. As global recreation and professional travel expanded, travelers observed local artisans and farmers struggling to cover the cost of their businesses and provide for their families. Some travelers would purchase some of those products and return to Europe or the US to sell them for a higher price, then bring the profits directly back to the artisans and farmers. Thus the FairTrade model of commerce began. The open Fair-Trade model still leaves an opening for exploitation or otherwise nefarious business practices. In order to create a level of protection for Fair-Trade market participants, the Fair-Trade Certification was created. Inventory is carefully selected and each item for sale has a unique backstory. S.H.E. Gifts of Life is located at 2197 Madison St, Ste 104, Clarksville, TN 37043 For more information, visit their website shegiftsoflife.com 3RD QUARTER • 39
NEW IN CLARKSVILLE
Fat Shack Originally, Fat Shack was pitched on the wildly popular show Shark Tank, and became an overnight American success story. Located on Wilma Rudolph Blvd., Fat Shack is a perfect fit for the busy thoroughfare. Currently in seven states, Fat Shack Clarksville is the first and only Tennessee location.
The founders of the original New Jersey location created the franchise to fill a void of late-night food in their area. The tag line of this chain is, “Late night done right.” Fat Shack has a little bit of everything. Their menu includes items such as: a cheesesteak sandwich called Fat Jersey, a chicken finger sandwich called Fat Tommy, and battered deep fried Oreos. For more information about Fat Shack check them out on Facebook and Instagram, visit fatshack.com, or call 931-551-2141.
Freedom Clean Freedom Clean is a veteran-owned business that found an unfulfilled need in a market with great potential. Beginning as a laundry service, Freedom Clean quickly expanded into residential and commercial cleaning.
like catering companies and salons, as well as residential customers. To connect with Freedom Clean, like and follow their Facebook page or visit their website: freedomclean.business.site
With Clarksville’s transient population and successful housing market, the need for cleanings at closings, for moveouts, rental cleanings and more is absolutely overwhelming. Freedom Clean fills the void in the market effectively, efficiently, and professionally. Freedom Clean continues to offer laundry specialist services. Their service includes picking up dirty laundry and delivering clean back. Currently they service local businesses 40 • CLARKSVILLE BUSINESS JOURNAL
Freedom Clean is located at: 1860 Wilma Rudolph Boulevard, Ste 126-D. Clarksville, TN, 37040
NEW IN CLARKSVILLE
Trazo Meadery Trazo Meadery is owned and operated by David, Becky, and Travis Powell, and is the first licensed meadery in the state of Tennessee, and is now one of two in the entire state. Made locally in Adams, the Powell family made the decision to open a store front in Clarksville. There is rich family history woven into the fabric of the whole company. Mead is made with three ingredients- honey, water and yeast, and each step of the Powell’s process has a personal touch. Travis Powell began beekeeping with his grandfather at the age of nine, and through a series of trials wrought with both failures and successes, became an award-winning beekeeper.
Their yeast is originally a family sourdough mother yeast passed down from Travis’s grandmother. Even their water is directly sourced from a nearby limestone spring found deep in the woods of Montgomery County. Using honey from their personal beekeeping, as well as importing honey, they have cultivated a wide variety of flavors to include: mesquite, bourbon barrel aged, avocado and wildflower to name a few.
To experience each mead, tasting flights are available. Trazo Meadery also serves light nosh and nibbles in the form of charcuterie boards. Trazo Meadery is located on Franklin Street in Downtown Clarksville: 116 Franklin St Clarksville, TN 37040 For more information visit their website: trazomead.com
Each mead has a distinctly different flavor profile, and although all are made with honey, not all are sweet. The mesquite mead is sweet and smokey, were the avocado honey mead is dry and bright. 3RD QUARTER • 41
NEW IN CLARKSVILLE
Nashville Veterinary Specialists Nashville Veterinary Specialists recently opened a location in Clarksville. The 24-hour facility offers emergency medical care on weekends, holidays and weekday evenings. Appointments are not needed for emergency services, and hospitalized patients are treated in the intensive care unit.
Veterinary Surgery. Veterinarians providing emergency care include Dr. Kelly Clark, Dr. Caitlyn Connor, Dr. Meghan Henkel, Dr. Justin Gibson, Dr. Claire Bennett, and Dr. Laura Bartle. Additional staff, including licensed veterinary technicians, are employed by the hospital.
Appointments with veterinarians who specialize in internal medicine and surgery can be made with a referral by a family veterinarian.
The 8,500 square-foot facility features six exam rooms, two surgery suites, on-site computerized tomography (CT) scan, ultrasound testing, digital radiology (x-ray), an in-house diagnostic laboratory, and an electronic medical records system linked to the company’s original facility in Nashville.
Veterinary specialists at the hospital include Julie Stegeman, DVM, Diplomate American College of Veterinary Internal Medicine, Heather Streppa, DVM, MS, Diplomate American College of Veterinary Surgery, and Earl (Trey) Calfee, DVM, MS Diplomate American College of 42 • CLARKSVILLE BUSINESS JOURNAL
Nashville Veterinary Specialists says, “Our mission is to honor the humananimal bond in all we do by working to improve the care of our patients,
the experiences of our clients, and the health of our team of specialty and emergency veterinarians. We work with your primary care veterinarian to provide 24-hour emergency care for pets.” Sometimes pets require advanced medical treatments that your primary care veterinarian may not provide. Your vet will determine if your pet needs to see a specialist, and will refer you to one of our specialty services. Specialists at the Clarksville location treat pets for conditions that require advanced surgical techniques, care for cancer and other internal diseases, problems with the heart, lungs, brain and spinal cord, pets needing intensive care, allergies, skin problems, and rehabilitation.
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44 • CLARKSVILLE BUSINESS JOURNAL
NEW IN CLARKSVILLE
Elevation Chiropractic Dr. Jake Slater is a young, innovative chiropractor with an unstoppable mission.
Elevation Chiropractic is located at: 1825 Madison St Suite D, Clarksville, TN 37043
Going beyond the basic back cracking, Dr. Slater focuses on total body wellness with a motto of: ‘Become Elevated. Stay Elevated.”
For more information, visit their website: elevationchiro.com or call 931-444-1236
Everything from the layout of the Elevation Chiropractic to Dr. Slater’s method of practice is cutting edge. Services include: family, athletic, pediatric, wellness, and prenatal chiropractic care, X-Rays, back and neck pain treatment & adjustments, consultations, neurological assessments, corrective chiropractic care, personal injury treatment, as well as Torque Release Technique which is a noncracking, non-invasive technique.
Dr. Jake Slater
3RD QUARTER • 45
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GROWTH & DEVELOPMENT
White House Economic Recovery Task Force By Tony Centonze
Bill Hagerty has achieved business success locally, nationally, and internationally. Success that led him to economic advisory positions with former Tennessee Governor Bill Haslam, and current U.S. President, Donald Trump, as well as an Ambassadorship to Japan. Certainly, a long way from where he began, on a small farm in Sumner County. Hagerty’s family had cattle and pigs. His father worked road construction. Hagerty actually worked on a road crew when he got older. A job that helped him pay his way at Vanderbilt University. “I was lucky to get to do that,” Hagerty said. “My dad didn’t graduate from college, but he worked hard, so I could have that opportunity. It was challenging. I was a public school kid, but I worked really hard and wound up graduating Phi Beta Kappa. That allowed me to go to work for a firm I would have never imagined. I counted; I had been to all of 7 states at that time. I went to work for Boston Consulting Group (BCG), a big international firm. With them, I ended up working on five continents.” “Sometimes, getting the government out of the way is the best thing you can do for the economy,” Hagerty
said. “I was good at math and had a business background. I started working on putting cost benefit analyses to regulations. Many regulations don’t stand up to that scrutiny, so we didn’t let them go through. The White House can do that. That was a great learning experience.” From there, Hagerty went into venture capital and private equity, He invested in a number of companies that you might have heard of, some of the big movers in the early internet age.“I was fortunate to have a successful business career, and that was the foundation for me in 2011, when Gov. Haslam called on me and a couple of others to come in and help out,” Hagerty said. “In January of 2011 I got called to run Tennessee’s Department of Economic and Community Development.” When Hagerty took the job, Tennessee’s unemployment rate was above the national average, and there was a significant budget deficit, over $1,000,000,000. “Gov. Haslam asked everyone running a department or agency to take a hard look at their budgets, and see where we could find ways to save money. I went first, because of my business
background. A small team helped me. We went through everything in about 30 days, and on day 45 we implemented a reduction of staff by about 40%. It wasn’t that people were doing anything wrong, or not adding value, we were just at a point where we couldn’t justify those staffing levels, and activities. We cut it down significantly, and saved millions of dollars on a recurring basis.” “I just did what any business person would do. I looked at the organization and said, we have to get more effective. So, we went to a regional structure and put people in the field in nine different regions. We wanted them working more closely with local officials, and local companies. That’s how we need to grow the economy, by getting closer to the real economy.” “So, we ended the concentration of staff in the Tennessee Tower, and moved to a regional structure. Then we started recruiting. During my tenure as Commissioner, Tennessee became the #1 state in the nation for creating jobs through foreign investment, and we were named State of the Year for Economic Development, twice.” Hagerty and his team proved that leaders can come in, restructure, save millions of dollars and get 3RD QUARTER • 47
better performance. They put an ROI (Return on Investment) perspective on everything they did. Hankook Tire was one of his last initiatives. “There are lots of changes I would like to see, especially in the rural areas,” Hagerty said. “That’s one of my goals, if I’m fortunate enough to be elected to the United States Senate, I want to continue to help our rural areas.” Hagerty says he is pleased with the direction that Governor Bill Lee and Commissioner Rolfe are taking. They have continued Tennessee’s momentum. “Tennessee, before the pandemic hit, was probably #1, #2 or #3 on any measure, GDP growth, wage rate growth, unemployment rates. Tennessee is doing very well. We demonstrated we can change the perspective, and get good results.” Hagerty held the Commissioner’s post from 2011 – 2014. He left at the beginning of 2015, going back to the private sector. There, he served on the boards of U.S. Stock Exchange, and NASDAQ traded companies. “I started seeing what was happening in the presidential race,” Hagerty said. “I wound up volunteering full time for six months in 2016. That led me onto Trump’s transition team, as a volunteer. When it came time to decide what I would do. God’s plan took over again. The President sent me back to a place I had been sent decades before. " "With my economic development experience and my time in Japan, it made sense to me and the President. He asked me to become the U.S. Ambassador to Japan. I did the job from 2017 – 2019, and it was an amazing honor.” Hagerty is optimistic about Tennessee’s post-pandemic recovery. “I think we can bounce back faster than most states,” Hagerty said. “Governor Lee was one of the first Governors to step up and begin the reopening process, which for 48 • CLARKSVILLE BUSINESS JOURNAL
many reasons has to happen as soon as possible, obviously we have to be safe as we do it, but it’s important to get our economy going again as quickly as possible.” “I saw, in Tennessee, at this point, 33 people are adversely affected economically for every one person affected by the virus health-wise. There has been a much broader economic impact, because we essentially shutdown the entire economy of the state. Getting reopened was critical.” “I’ve been put back to work on The White House Economic Recovery Task Force, which is hoping to bring Tennessee and America back to work. We have members across the country advising the President. My focus is on Tennessee, because that’s where my experience is.” Hagerty says he shared with the president what he has seen here in Tennessee. “In Tennessee, the rural areas have been lightly touched by the virus, but heavily impacted by the economic shutdown, and not all states, counties or cities are the same,” Hagerty said. “The president gets that. He knows you can’t base a decision on what to do with the entire nation on what is happening in New York.” “I helped provide input into the phased structure reopening that every Governor and every Mayor can use, and modify to their local needs. I’ve even talked to pastors who have used that same framework for their church. It’s meant to be a structure to get us moving again." “Another reason for a quick recovery in our state is the fundamental attractiveness of Tennessee as a place to do business. We have a very friendly business climate; we have a great location. We’re a right-to-work state with low tax rates. That all combines to
make Tennessee much more attractive than many other states.” Hagerty says he’s working hard now to get more companies to move back home to America. “I hope we’ll be making recovery by November, but my sense is there will be a lot to do,” Hagerty said. “I’ve put out a plan, I think the first step is another wave of deregulation. I believe that, strongly. I’ve seen how the regulatory morass in Washington can complicate business, and slow down our economy. We’ve already seen things happen, for example in the FDA approval processes. Why would we need to go back to the old way, if we’ve found a way to do it simpler and faster.” “We have to figure out as best we can, ways to continue to ease the regulatory burden on America. Next, we need to take a hard look at the corporate tax rate. We had the least competitive corporate tax rate in the world when we were at 35%. The 2017 tax act moved that to 21%. Now it’s competitive, not the most attractive by any means, but I want to look at the tax code very hard to find ways to incentivize more capital investment in America.” Hagerty is confident that with a deregulatory perspective, more favorable tax treatment, and other things, like workforce training and capital investment will continue to grow. “I applaud that Governor Lee is focused on helping our rural areas get more occupational training in colleges of applied technology and community colleges,” Hagerty said. “Tennessee’s workforce is a real asset, and can be an even greater asset in the future. I support all movement in that direction. We will be stronger than other states, and we will again see more market-share moving to Tennessee.”
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However, Bluewater Navy veterans were not included in the legislation. In order to benefit from the Agent Orange Act, veterans had to be on Vietnam soil or inland waterways from January 9, 1962 - May 7, 1975. Bluewater Navy veterans served on ships off the coast of Vietnam.
VETERAN FOCUS
MCVSO Community Impact By Bethany Sigler
Dr. Andrew Kester
“Our reach and our capacity is a reflection of Mayor Durrett. I asked Mayor Durrett, 'What’s my breadth?' He said, 'As far as you can go.'” -Dr. Andrew Kester To begin with the nuts and bolts, the Montgomery County Veteran Service Office is a state mandated free organization created to serve Tennessee veteran populations. According to state law, each county is required to have one part time, 20 hour per week, veteran service officer. Shelby County only has one service officer who serves over 50,000 veterans. Montgomery County has nine fulltime service officers. Counties who only have one can’t do outreach, and therefore cannot get more funding or support because the numbers simply aren’t there. MCVSO is not part of the VA, it was established to help veterans navigate the VA system. Montgomery County Veteran Service Office Executive Director Dr. Andrew Kester has been at the helm since 2019, and in that time has seen the largest increases in both reach and economic impact in the history of Montgomery County. Kester attributes their success to the dedicated, collaborative efforts of his team, and the express support of Montgomery County Mayor Jim Durrett. 50 • CLARKSVILLE BUSINESS JOURNAL
Kester says, “Our reach and our capacity is a reflection of Mayor Durrett. I asked Mayor Durrett, 'What’s my breadth?' He said, 'As far as you can go.'” “This office sees veterans internationally; we have veteran contractors in Iraq and Afghanistan who pass out business cards," Kester continues. Unlike understaffed counterparts in neighboring counties, having 9 officers allows MCVSO to do outreach. All MCVSO service officers are veterans and collectively have over 100 years of military service and over 40 years of claims experience.
HUMANIZING THE NUMBERS
MCVSO is essential to the health, wellbeing, and protection of veterans. The following is one of 2020’s greatest accomplishments:
Agent Orange run off permeated the seas, and water used on ships was purified seawater. Unfortunately, the purification process did not remove the toxins from Agent Orange. So, our Bluewater Navy was unknowingly eating, drinking, and showering with Agent Orange toxins, yet were never recognized as an afflicted population. Finally, in January of 2020, through dedicated advocacy from organizations like MCVSO, the VA conceded. The VA now recognizes Bluewater Navy veteran claims from those within 12 nautical miles of the Vietnam coast, and the impact has been immediately significant. Montgomery County Navy veterans have seen massive awards including $200,000 and more in back pay. From a human standpoint, that impact is unfathomable. The depths of suffering experienced, and the following just recompense received is an emotional rollercoaster of epic proportions. Economically, that is all tax-free income directly being injected into the Montgomery County economy. Kester says, “This is how you get the buy in. You have to show the economic impact.”
ECONOMIC IMPACT
Vietnam veterans were subjected to exposure of Agent Orange. The ramifications of exposure are prolific and lifelong.
In terms of commonly used vocabulary when discussing veterans, disability is a misnomer. Kester says, “'Disability”'causes confusion. It’s a huge stigma.”
To compensate persons exposed to the poison, the Agent Orange Act was passed federally in 1991.
Traditionally, tax free compensation for our veterans is referred to as ‘disability’ compensation: we will instead default to
Kester’s preferred term – compensation for physical decline. In order to change the stigma and negativity associated with seeking a service, the language must be changed. In 2019, MCVSO helped Montgomery County veterans receive over $387 million in compensation for physical decline. 2020 numbers are on track to surpass $400 million. This impact directly translates to new homes built and bought, support of local retailers, restaurants, entertainment dollars, and everything in between. Montgomery County is also on track to have the highest veteran population in the state of Tennessee. Counties with higher veteran numbers are seeing a steady yearly decline, when Montgomery County sees remarkable increases every year. Veterans are the proverbial sleeping giant in terms of economic power in Clarksville-Montgomery County, and that number is expected to continue to grow exponentially. Kester says, “These numbers are only Montgomery County. We have aided in economic impact of other states. We can do that because of Mayor Durrett's guidance and leadership.” Additionally, core to MCVSO success is outreach. Veterans are not broken; they gave of themselves selflessly to defend our country and often feats of bravery call for physical sacrifice. It is the mission of the MCVSO to aid them in receiving compensation for physical decline.
COMMUNITY OUTREACH & OVERCOMING COVID-19
Montgomery County has four main categories of veterans: working class veterans, students, homeless veterans, and veterans in nursing and care homes. The lion share of the Montgomery
County veteran population is working class veterans. Kester has found these veterans generally hold two central fears regarding seeking services from the MCVSO: claiming disability will affect ability and right to work, or affect 2nd amendment rights. While the MCVSO has impressive reach, there are still underserved veterans. MCVSO works closely with partner organizations to maximize reach. Kester says, “We are here to be a partner.” Although a county organization, Kester also notes the fluid collaboration with Clarksville Mayor Joe Pitts. “Mayor Pitts is also a great partner. One of the first things I found was a transportation need for veterans. There was a concern with the bus drop off at Ted Crozier. The path was unsafe and veterans were having to walk directly on the street. I talked to Mayor Pitts about it, and he went out to see for himself. We are currently working on a solution, and Mayor Pitts is working on a new bus stop by the Veterans Clinic.” Veteran service office claim numbers are a collective effort through organizations like: DAV, American Legion, VFW, and Tennessee Department of Veterans Services. Connecting all of Montgomery County veteran organizations together is the Montgomery County Veterans Coalition. Kester tells CBJ, “We are part of the community, and part of the Montgomery County Veterans Coalition. It’s a great pipeline and streamline experience for veterans. It operates as a massive referral system.” The Montgomery County Veterans Coalition is lead by Executive Director Sherry Pickering, and has over 275 member organizations and businesses on the books currently, but that number is continually growing. The Montgomery County Veterans Coalition has been of monumental importance in passing legislation, and works every day to connect and serve
Montgomery County veterans. Part of MCVC success is reduced redundancy in service for veterans, through direct connection and collaboration within the coalition. The result is a better, stronger system of support for Montgomery County veterans, and the numbers reflect it. The test of true strength is lasting through adversity. “When COVID hit, all the outreach stopped, but we didn’t stop. We did not miss one day of work, we did not miss one veteran,” Kester said. In fact, the office not only maintained numbers, they broke records. Through the entire quarantine period, MCVSO was able to file claims using a secure email server. Kester tells CBJ, “It didn’t cost anything. EMS uses it all the time, we just activated it.” Unavoidably, there were some upfront challenges. Veterans who didn’t think the office was open didn’t call. It is also slightly harder to build rapport over the phone, especially harder with new clients. Fortunately, with veterans who have worked with MCVSO in past, that connection already exists. Remote work also renders budget hearings more difficult. Another challenge is keeping a remote team. Social, loyalty, comradery decreases with loss of office interaction. Kester notes how it is easier to miss life’s important moments when working virtually. Additionally, there is a high turnover rate in remote work. Through the challenges, the strides outweigh the hardship. The IT department issues laptops and remote servers so service officers can maintain the continuum of care. Kester tells CBJ, “A lot of things twe are taking with us and keeping. Actually, one of the visions was to implement phone appointments, but prior to COVID, the 3RD QUARTER • 51
team didn’t have the confidence. COVID changed that.” “Veterans have the option of inperson or over the phone, and that is here to stay. We have many disabled veterans in wheelchairs, with adaptive equipment, or who have challenges with transportation," Kester says. The MCVSO averages 50 veterans’ appointments per day, and the new office allows for growth over the next 10 years. “We are the largest county service office in the state of Tennessee by leaps and bounds.” Kester says. At the close of 2020, MCVSO is poised to see the highest single year increase in the history of the state of Tennessee. Kester highlights his team and tells CBJ that each team member does a different kind of outreach highlighting one of the four previously mentioned categories of veterans.
52 • CLARKSVILLE BUSINESS JOURNAL
Kester leads by example, and for him, this position is much more than just a job. Kester lives and breathes advocacy. He tells CBJ, “I am always on. For me this is not and 8:30-4:30.” Recently, as a veteran himself, Kester applied for the Hunting with Heroes program out of Wyoming. Hunting with Heroes Wyoming was founded by veterans for veterans. Their mission is to give back to our nation's veterans by honoring them with unique hunting, fishing and other outdoor experiences. He was accepted to the program, and upon discussing what he does as the Montgomery County Veteran Service Office Executive Director, Hunting with Heroes invited him to speak to his fellow veterans and program mates every night.
No matter what battles veterans continue to fight physically or emotionally, Hunting with Heroes is a community where they are supported. HWH seeks to provide a progressive healing environment where the veteran community can discover hope again. On a personal trip, Kester is going to speak every night, and will be offering claim service in Wyoming. To reiterate, this is Kester taking vacation, not on tax payer dime. Yet, his heart for service, and his dedication to advocacy continues. To get connected with the Montgomery County Veteran Service Office, call 931-553-5173. The new Montgomery County Veteran Service Office is located front and center at Veteran’s Plaza.
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