FUTURE USER EXPERIENCES – CO-CREATED
WE ARE INTERACTIVE INSTITUTE SWEDISH ICT
READ OUR STORIES AT WWW.TII.SE
THE FUTURE
IS WITHIN REACH
The digital revolution is gaining speed and becoming more complex. As this happens, information and communications technology (ICT) is increasingly playing the role of an unseen facilitator, enabling individuals and organizations to achieve their goals. Hurdles that once hindered human interaction, such as long distances, language differences and knowledge gaps, are fast being overcome. the hands of consumers and citizens, while traditional structures, companies and business models are all being challenged. It’s an exciting era to live in and one in which the capacity to embrace change is crucial for anyone wanting to remain competitive. It’s also an era when partnering with excellence and forward-thinking can make all the difference. INTERACTIVE INSTITUTE FOCUSES ON USER NEEDS and explores how ICT can serve as a facilitator for empowering people and improving their day-to-day lives. WE AIM TO TURN PRECONCEIVED IDEAS upside down. We aim to provoke. And through this process, we innovate. OUR CREATIVE PROCESSES OFTEN LEAD to prototypes. Embracing change, new ideas and innovations starts with a feeling of certainty. It’s only when you finally touch the future and manipulate it that you’ll fully understand and be able to honor the idea within your own organization or company. AMAZING USER EXPERIENCES are our thing. OUR PRIMARY GOAL IS the success of our partners. BUT DON’T THINK THAT WE’LL SOLVE all your problems. We’ll present you challenges that you didn’t even know you had. Success sometimes involves an unexpected detour. Let’s explore it together! AS A RESULT, POWER IS SHIFTING INTO
Anette Novak CEO Interactive Institute Swedish ICT
Contact us at www.tii.se
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MEET TWO OF
Read more about our cases at 2014.swedishict.se
OUR RESEARCHERS CECILIA KATZEFF, RESEARCH DIRECTOR AT INTERACTIVE INSTITUTE SWEDISH ICT, ESKILSTUNA Cecilia Katzeff is research director at Interactive Institute Swedish ICT, Eskilstuna. She is also an adjunct professor at KTH Royal Institute of Technology, where she conducts research at the Centre for Sustainable Communications. Katzeff’s research focuses on the design and development of digital services in energy-use- related behavioral change. What is your highlight from 2014? The interdisciplinary project: “Future Alley-Sustainable Lifestyles” which analyses how sustain able practices and lifestyles can be achieved in retrofitted rental apartments. The results will serve as a guide for using smart grids in retrofitted residential areas. What is the biggest challenge in your research? Achieving true interdisciplinarity and also finding a balance between scientifically valid research results and value for stakeholders. As our research is usually ethnographic, there’s constantly a fight against time. But, it’s usually worth it because of the rich material it generates.
JOHAN FAGERLÖNN, RESEARCH DIRECTOR AT INTERACTIVE INSTITUTE SWEDISH ICT, PITEÅ Johan Fagerlönn is a senior researcher at Interactive Institute Swedish ICT in Piteå. His work focuses on using sound to improve user experiences. He has worked on collaborative projects within the automotive industry since 2007. What are your highlights from 2014? At the end of the year, we finalized the design of an interface for a future self-driving truck. This project with Scania and other partners had been running for about two years, and we were very happy with the results. I also became a father for the third time. That’s hard to beat! What do you consider to be a future challenge within your research area? The automotive sector is undergoing a period of transformation involving increased automation, connectivity, and electrification. The aim is to increase the safety and efficiency of vehicles and add value for drivers and other stakeholders. At the end of the day, people need to see and understand the value of the new technology before they buy it.
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MODAS
– DESIGNING FUTURE AUTONOMOUS SYSTEMS Automation and other modern technologies have the potential to radically change the relationship between drivers and vehicles. Tomorrow’s driver interfaces need to support safe driving, as well as providing high levels of efficiency and comfort. into the kinds of information needed by drivers and how this information can be communicated using sound. “The work by Interactive Institute added much greater depth to our investigation into driver requirements, as well as to our implementation of the MODAS project auditory displays.”, says Stas Krupenia, Cognitive Engineer at Scania. IN 2014, A PROTOTYPE OF A MULTIMODAL DRIVER INTERFACE was trialed in a driving simulator at Scania. The interface, created using an iterative user-centered design process was evaluated in studies with commercial drivers. THE RESULTANT DRIVER ENVIRONMENT CREATED a platform for future development of competitive and autonomous functions. INTERACTIVE INSTITUTE CONDUCTED A COMPREHENSIVE STUDY
OUR AREAS OF EXPERTISE • Automated Vehicles • Interaction Design
Read more about
our cases at 2014.swedishict.se
PROJECT-IN-A-WEEK The “project-in-a-week” initiative allowed 11 employees to focus directly on a single business problem, rather than using the fragmented, long-term approach typically used to address such issues. from a range of departments for five days of analysis, future-scenario development, customer engagement, concept development, and efforts to engage executives. FOR INTERACTIVE INSTITUTE, IT WAS AN OPPORTUNITY TO UNITE a range of experimental, socially oriented techniques in a coherent structure with highly engaged participants. For Crown Equipment Corporation, the experience triggered an important conversation on the relationship between headquarters, branches, and customers. THE RESULTING SCENARIOS SERVED AS “MOCK-UPS” FOR IDEAS that the company then piloted. This collaborative, iterative and tangible approach to moving from research insights to concept development brings unique benefits in terms of achieving company goals. THIS RADICAL APPROACH BROUGHT TOGETHER PEOPLE
OUR AREAS OF EXPERTISE • Participatory Innovation • Collaborative Processes • Scenario & Concept Development • Co-Creation
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AGENDA
GAME
Swedish game developers increased their revenues by 76 percent in 2013 to SEK 6.55 billion. Figures from industry body, Swedish Games Industry, show that growth was 450 percent between 2010 and 2013. and talented individuals, as well as emerging companies. This means the country is ideally placed to create a world-class gaming industry cluster. WE HAVE TAKEN THE FIRST STEPS TOWARD ACHIEVING this through the creation of Game, a national research and innovation agenda and a long-term plan for harnessing our advantages within the sector. Creating the agenda involved gathering together key players from the gaming industry, academic and research institutions, idea incubators and the public sector. GAMING HAS A POWERFUL, GLOBAL APPEAL AND CAN INFLUENCE all aspects of our lives. It can be used to improve efficiency and quality within industries, such as education, healthcare, HR, and product and service development. SWEDEN IS HOME TO ESTABLISHED GAMING COMPANIES
OUR AREAS OF EXPERTISE • Game Design • Gamification
Read more about our projects at www.tii.se/projects
CELSIUS CITY Interactive Institute Swedish ICT was one of 21 EU partners that contributed to CELCIUS City, a smart district-heating project. The company employed a user-centered design approach to better understand how an appropriate level of acceptance for new technologies and their deployment could be gained. in the district heating network. The company looked at various types of end users, from residents to building owners and housing corporations, to understand existing practices and explore more efficient hot water and heating use in apartment buildings. Patrik Arsvell works for Göteborgs Energi. “The collaboration with Interactive Institute Swedish ICT is crucial for us, as we don’t have direct contact with energy customers who don’t have energy service agreements with us,” he says. “They provided us with insights into the benefits of developing new approaches to reach these customers, as well as strategies for reaching them.” INTERACTIVE INSTITUTE STUDIED THE ROLE OF END USERS
OUR AREAS OF EXPERTISE • Printed Electronics • Fiber Optics • Nanoelectronics • Sensor Systems
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HIGHLIGHTS Read more about our highlights at 2014.swedishict.se
TOP DIPLOMATS IN 24-HOUR DIPLOHACK
Leading diplomats from around the world worked together to try to solve some of the world’s biggest diplomatic challenges, as part of a 24-hour DiploHack. Representatives from the USA, the United Kingdom and France all took part, as did a range of companies, authors and strategists. The event was coordinated by Interactive Institute Swedish ICT.
The Ljudit project develops smart alarm sounds for hospitals, ameliorating the patient experience and work environment for the health care staff.
NEW STUDIO OPENED IN UPPSALA
Interactive Institute Swedish ICT opened up its new studio in Uppsala on April 1. The studio’s key focus areas are open innovation, innovation management and social informatics.
Spin-off, WeMeMove – the company focuses on advanced motion analysis, for sports applications.
DIGITAL MUMMY A BIG HIT
As part of a groundbreaking 3D-digitization project, a digital copy was made of the mummy Neswaiu, part of the collection at Stockholm’s Medelhavsmuseet (Museum of the Mediterranean). The result was then presented as a new exhibit, with visitors able to explore the mummy using an interactive touch table.
We develop a ground-breaking riding vest with haptic feedback correcting positioning; the concept wins Venture Cup.
BLANKET ORDER WITH THE CITY OF STOCKHOLM
3,56 MSEK revenue from international partners, up from 2,5 2013.
SIXTIES-ERA APARTMENTS LINKED TO SMART GRIDS
Some 19 apartments built in the 1960s were renovated and upgraded to meet modern standards of energy efficiency. As part of a research project, the behavior of tenants living in these new, sustainable environments was analyzed and will form a basis for future development.
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Stockholm is a fast-growing city. A new blanket order will see Interactive Institute Swedish ICT provide the city with ongoing support and knowledge in the area of visualizations for city planning.
Our Hackers Club, who teaches children how to program, made a guest appearance at the Science Festival of Gothenburg, with more than 70 000 visitors.
FINANCE
BALANCE SHEET
INTERACTIVE INSTITUTE IN FIGURES
ASSETS (KSEK) Intangible assets Tangible assets Financial assets
REVENUE BREAKDOWN
Inventories, Work in progress
EU projects International industry sector
Swedish government
7%
2013-12-31
0
0
101
127
458
453
7 797
8 565
Accounts receivables – trade
6 090
7 307
Other receivables
1 887
2 005
Cash and bank balances
12 185
9 315
TOTAL ASSETS
28 518
27 772
8 326
8 746
EQUITY AND LIABILITIES
17 %
7%
2014-12-31
Shareholders equity
Minority interest
Provisions Advance payments from customers
National industry sector
37 %
32 %
National project funding
12 998
10 523
Current liabilities
7 194
8 503
TOTAL EQUITY AND LIABILITIES
28 518
27 772
2014
2013
Operating income Net turnover Other operating income
51 429 307
53 283 616
51 736 53 899
INCOME STATEMENT Jan–Dec (KSEK)
SUMMARY OVER THE YEARS Jan–Dec (KSEK)
2014
2013
2012
2011
2010
Net turnover Result after financial items
51 429
53 283
45 534
43 676
44 704
-420
320
25
147
221
28 518 8 326
27 772 8 746
23 903 8 426
23 552 8 401
22 478 8 172
-0,1 % 29,2 %
0,6 % 31,5 %
0,1 % 35,3 %
0,3 % 35,7 %
0,5 % 36,4 %
49
52
46
49
51
Balance sheet Balance sheet total Shareholders equity Key figures Net margin ratio Equity ratio Average number of employees
Key figure definitions Net margin ratio: result after financial items in % of turnover. Equity ratio: equity capital in % of balance sheet total. Average number of employees: average number of employees during the period.
Operating expenses Other external costs Personnel costs Depreciation of tangible assets and intangible assets OPERATING PROFIT/ LOSS
-16 996 -35 140
-18 802 -34 831
-94
-87
-494 179
RESULT FROM FINANCIAL INVESTMENTS Result from other securities and receivables Interest income and similar items 82 Interest expense and similar items -8
142 -1
RESULT AFTER FINANCIAL INCOME AND EXPENSES -420 320 Deffered tax Minority interest 0 NET PROFIT/ LOSS FOR THE YEAR
0
-420 320 7
Interactive Institute Swedish ICT is a widely recognized experimental IT & design research institute. We conduct world-class applied research and innovation, aimed at strengthening society and our partners. With a strong focus on user behavior, we use expertise in interaction design and visualization to create groundbreaking user experiences. Interactive Institute is owned by RISE (Research Institutes of Sweden) through Swedish ICT and has 8 research studios: Piteå, Umeå, Karlstad, Uppsala, Kista/Stockholm (HQ), Gothenburg, Eskilstuna and Norrköping.
CONTACT Interactive Institute Swedish ICT Isafjordsgatan 22 / Kistagången 16 Box 1197, 164 26 Kista, Sweden info@tii.se www.tii.se
www.tii.se 2014.swedishict.se
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People on cover Front Carin Torstensson, Senior Project Manager & Anton Gustafsson, Senior Researcher Back Cecilia Katzeff, Research Director Graphic Design Formstark in Sweden Photo Jann Lipka, Shutterstock