ATTENTION TO DETAIL PASSIONATE ABOUT THEIR WORK AND A JOB WELL DONE, THE HEAD HOUSEKEEPERS ENSURE THAT THE PVG GROUP HOTELS MEET GUESTS’ REQUIREMENTS; PROVIDING SPECIAL ATTENTION AND A FLAWLESS SERVICE. THEY ALSO TACTFULLY AND DISCREETLY MANAGE TEAMS OF BEHIND THE SCENES WORKERS, WHO ENSURE GUESTS ENJOY AN UNFORGETTABLE STAY.
20 YEARS IN A FIVE-STAR ESTABLISHMENT CORINNE LASSERRE, IMPÉRIAL PALACE, ANNECY
Head of Housekeeping for the past five years at the Impérial Palace, Corinne Lasserre supervises 90 rooms, 14 suites and around thirty staff members, including housekeepers, chamber maids, valets and other team members. All of these people ensure that everything remains spotless and orderly in the hotel’s rooms and communal areas, including 21 meeting rooms and a casino. After graduation, Corinne worked for a season in Tignes and immediately fell in love with five-star establishments, to which she has devoted the last 20 years of her career, working in Saint-Tropez, London, Megève and Courchevel, amongst other locations. “Even though people don’t see them, behind the scenes workers are vital in this profession and their work is of crucial importance”. Without forgetting the final touches, such as petit-fours, treatments and flowers, which adorn the suites and which she has a particularly soft spot for.
A FAITHFUL RELAIS & CHÂTEAUX EMPLOYEE CRYSTEL DORLÉANS, AU CŒUR DU VILLAGE, LA CLUSAZ
As of her first season working in hotels, Crystel, who was planning a career working in hospitals, fell in love with this profession, in which each season is different. The French Riviera, Wales, the Vaucluse, the Alps… Crystel has only ever worked for Relais & Châteaux establishments. Head of
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Housekeeping at Au Cœur du Village since it opened 8 years ago, she supervises around twenty people. “I’m passionate about this job and every morning I look forward to seeing my guests and keeping them smiling”. Because what’s key is keeping guests happy with a personalised welcome, especially when it comes to returning guests, who she welcomes with flowers or scented candles. Without forgetting the marriage proposals, for which Crystel really pulls out the stops, notably by decorating the room using rose petals.
ANTICIPATING AND FULFILLING NEEDS MARIE-FRANCE TISSIER, HÔTEL BEAUREGARD, LA CLUSAZ
Having worked for the PVG Group for a decade, Head of Housekeeping, Marie-France, is particularly fond of the relationships she’s fostered with returning guests. So much so that guests kiss her on both cheeks as though she were an old friend. “I know my regular guests’ preferences; if they like extra pillows, a duvet or blankets, and which rooms they prefer. When I’m preparing their stay, a few days before their arrival, I try to make sure they have what they want”, informing reception if the right room has not been allocated. Of course, Marie-France also ensures that furnishings, decorations and bedding are just right, cleanliness is flawless and that little extras have been thought of, whether it be chocolates, petitfours or room fragrances.
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