CULINARY, HOSPITALITY AND TOURISM CAREERS Rotorua | Taupo | Tokoroa | Whakatane
YOUr STORY BEGINS HERE
WELCOME Your story begins here Waiariki Institute of Technology is one of the fastest growing and fastest improving tertiary institutes in New Zealand, according to the government’s latest Education Performance Indicators report released in July 2013.
High quality qualifications range from certificates, diplomas and degrees to graduate and postgraduate qualifications. Our new Master of Management can be undertaken with an optional endorsement in Business, Hospitality, Information Technology, or Health in order to tailor your studies. The main goal of the institute is to create workready graduates who have the tools to become successful in their chosen field, are satisfied yet challenged in their careers, and able to contribute to their local economy. The government report shows this goal is being met as more of our students are completing their studies, achieving qualifications, and progressing further either in their studies or careers. Each year our friendly, knowledgeable staff teach approximately 8,000 future nurses, teachers, IT or communications experts, artists, business owners, tradespeople, chefs, tourism or hospitality operators, fashion designers, farm managers, forestry or wood manufacturing specialists, to name just a few areas of the possibilities here at Waiariki. Our main campus is located in beautiful Rotorua, the country’s tourism capital. Additional campuses are located in Taupo, Tokoroa, Tauranga and Whakatane. The institute is distinctly bicultural, honouring the country’s Māori heritage. We look forward to meeting you and playing a part in developing your career pathway.
Culinary.................................................. 1 Certificate in Professional Cookery................3 Diploma in Culinary Arts..............................4 Diploma in Patisserie and Bakery..................5 Nestlé Toque d’Or Student Competition..........6 Hospitality.............................................. 7 Certificate in Café Operations.......................9 Diploma in Hospitality Management............ 10 Diploma in Hotel Management.................... 11 Graduate Diploma in Hotel Management...... 12 Tourism................................................ 13 Certificate in Adventure Tourism................. 14 Certificate in Travel................................... 15 Certificate in Front Desk Operations............ 16 Short Award in Rafting – Technical and Client Skills to Grade 3........................ 18 Diploma in Adventure Tourism.................... 19 Diploma in Applied Tourism Management..... 20 Diploma in Tourism Management................ 21 Bachelor of Tourism Management............... 22 Graduate Diploma in Tourism Management...................................... 24 How to Apply for Enrolment.................... Inside Back Cover Campus Locations.............. Inside Back Cover
CULINARY
graduate profile Kristen Donnell
Diploma in Culinary Arts Every now and then a student will come along whose efforts and results in the classroom catch the eye of a tutor. “Kris has been an outstanding student, achieving A grades for all assessment work,” said Bart Vosse, chef lecturer at Waiariki Institute of Technology. “Her passion and relentless focus combined with academic ability has made her a pleasure to teach.” Mr Vosse first met Kristen Donnell in 2011 when she enrolled on the twoyear Diploma in Culinary Arts. “In my previous life,” Kris explained, “I was a registered nurse but my main hobby has always been good, nutritionally sound food. The transition from nursing to cooking has been fun as it’s still all about care and passion.” Kris has been a nurse since 1985, working as a cardiac nurse specialist. One of her responsiblities was educating her clients in matters of the heart and its health. Although making a big shift in careers, she still sees a strong link between the two as she wants to continue along the vein of education. “I have to teach. I want to get people excited about cooking. I’ve always been a great cook, but never worked in the industry. I never did the course with the intention of starting up a café or something, but I would love to have a cooking school some day.” Kris admitted that leaving the comfort zone of a safe job and studying as an adult – she’ll be 50 early next year – was scary at first but the supportive environment at Waiariki and her tutors made the transition easy. “My tutors are passionate and generous with their knowledge and I enjoy the interaction with the other students. The qualification is comprehensive and I learn something exciting every day.”
culinary If you can take the heat, get into the kitchen! Do you enjoy a bit of on-the-job pressure? Want to be creative and able to share those creations with others? These are some of the reasons why people are dedicated to this field and love it.
Skills and interests you may already have: Creative flare Confidence, imagination and motivation Ability to multi-task and stay calm while working under pressure
Interest in cookery and working with food Dedication to quality Good communication skills We look forward to teaching you: Skills with planning and costing menus, budgets and stock control
and baking science
Food safety requirements Co-ordinating, managing and inspiring staff Working independently and as part of a team A range of cookery skills from the basic to advanced
Hot and cold food presentation Cocktail food and function planning Applied skills and knowledge in various
The demand for chefs has grown significantly, and will continue to grow as the number of overseas visitors coming to New Zealand and the number of people dining out increase, particularly in popular tourist destinations. And it doesn’t just stop there; the demand is also worldwide. Becoming a chef could see you travelling the world, working in some of the most prestigious establishments. Most chefs work for restaurants and hotels but you can also find them in:
Knowledge of possible kitchen hazards Knowledge of health, nutrition, food storage
What industry opportunities are there?
Cafés Bars or taverns Corporate catering Catering on film sets and super yachts Catering at functions such as V8 supercars, concerts, expos or the races
Within media, cooking TV shows, magazine recipes and, of course, recipe books
Take the road of creativity, the road to others’ hearts, stop dreaming and start creating your own dishes with a goal of making Gordon Ramsey’s jaw drop.
culinary disciplines including gastronomy, patisserie and bakery
culinary
STAR/Gateway/Trades Academy
Certificate in Professional Cookery Level 4
Diploma in Culinary Arts Level 5
Diploma in Culinary Management Level 5
Diploma in Patisserie and Bakery Level 5
CAREERS YOU CAN AIM FOR: A variety of chef roles (junior, sous, executive, pastry, baker) in cafés, restaurants, hotels, resorts, conference venues and on cruise ships, food and beverage manager, restaurant manager, caterer
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CERTIFICATE IN professional cookery Includes: National Certificate in Hospitality (Introductory Cookery) (Level 2), Version 5 and units towards the National Certificate in Hospitality (Basic Cookery) (Level 3), Version 5, National Certificate in Hospitality (Cookery) (Level 4), Version 5 and City & Guilds Level 2 IVQ Diploma in Food Preparation and Cooking (Culinary Arts) (7065-32) Level: Duration: Credits: Location:
4 1 year full-time, or part-time equivalent 120 Rotorua, Taupo, Tokoroa, Whakatane
Start:
Semester 1; and Semester 2 (Rotorua only)
Qualification Details This certificate develops students’ essential professional cookery skills and knowledge to an applied level in a range of culinary disciplines. Students will gain practical experience and increased capability in food and kitchen safety, as well as planning, preparation, production and presentation of cuisine. Course Code
Course Title
Level
Credits
Compulsory CULI.3001
Introduction to Culinary Arts
3
15
CULI.3002
Culinary Operations
3
15
CULI.3003
Culinary Terms and Commodities
3
15
CULI.4001
Culinary Fundamentals: Stocks, Sauces and Soups
4
15
Options List (choose 30 credits) CULI.4002
Farinaceous and Rice
4
15
CULI.4003
Complex Meat and Poultry
4
15
CULI.4004
Complex Fish and Seafood
4
15
CULI.4005
Cocktail Food and Food Costing
4
15
Elective Courses A total of 30 elective credits from any Waiariki course(s).
www.waiariki.ac.nz
culinary | 3
diploma in culinary arts Includes: Certificate in Professional Cookery, National Certificate in Hospitality (Introductory Cookery) (Level 2), National Certificate in Hospitality (Basic Cookery) (Level 3), National Certificate in Hospitality (Cookery) (Level 4) Version 5, City & Guilds Level 2 IVQ Diploma in Food Preparation and Cooking (Culinary Arts) (7065-32) and components towards the City & Guilds Level 2 IVQ Diploma in Patisserie (7065-42). Level: Duration: Credits: Location:
5 2 years full-time, or part-time equivalent 240 Rotorua
Start:
Semester 1, Semester 2
Qualification Details This diploma develops students’ essential culinary skills and knowledge to an applied level in a range of disciplines including fundamental cold larder, patisserie and bakery applications. Students will gain practical experience and increased capability in food and kitchen safety, nutrition, kitchen operations and planning, designing and costing menus and preparation, production and presentation of cuisine. Course Code
Course Title
Level
Credits
Compulsory CULI.3001
Introduction to Culinary Arts
3
15
CULI.3002
Culinary Operations
3
15
CULI.3003
Culinary Terms and Commodities
3
15
CULI.4001
Culinary Fundamentals: Stocks, Sauces and Soups
4
15
CULI.4006
Introduction to Patisserie
4
15
CULI.5002
Meat-based Smallgoods and Food Hazard Control
5
15
Options List (choose 75 credits) CULI.4002
Farinaceous and Rice
4
15
CULI.4003
Complex Meat and Poultry
4
15
CULI.4004
Complex Fish and Seafood
4
15
CULI.4005
Cocktail Food and Food Costing
4
15
4
15
CULI.4007
Patisserie Fundamentals
CULI.5001
Cold Larder Principles
5
15
CULI.5003
Food Design, Planning and Production
5
15
CULI.5004
Food Nutrition
5
15
CULI.5005
Cakes and Sponges
5
15
CULI.5006
Hot and Cold Desserts
5
15
Elective Courses A total of 75 elective credits from any Waiariki course(s). NOTE: A total of 60 credits at Level 5 or above must be achieved between the options list and elective courses in order to meet the requirements of this qualification.
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www.waiariki.ac.nz
diploma in patisserie and bakery Includes: City & Guilds Level 2 IVQ Diploma in Patisserie (7065-42) Level: Duration: Credits: Location:
5 1 year full-time, or part-time equivalent 120 Rotorua
Start:
Semester 1, Semester 2
Qualification Details This diploma develops students’ essential culinary skills and knowledge to an applied level in a range of patisserie and bakery disciplines. Students will gain practical experience and increased capability in food and kitchen safety, bakeshop operations, planning and design and patisserie and bakery production, as well as aspects of artistic presentation of patisserie, artisan and specialty breads and bakeshop product development. Course Code
Course Title
Level
Credits
Compulsory CULI.4006
Introduction to Patisserie
4
15
CULI.4007
Patisserie Fundamentals
4
15
CULI.5005
Cakes and Sponges
5
15
CULI.5006
Hot and Cold Desserts
5
15
Options List (choose 30 credits) CULI.5007
The Art of Plating
5
15
CULI.5008
Artisan Bread Production
5
15
CULI.5009
Retail Bakeshop Operations
5
15
CULI.5010
Bakery Product Development
5
15
Elective Courses A total of 30 elective credits from any Waiariki course(s) at Level 4 or above including 15 credits at Level 5 or above.
www.waiariki.ac.nz
culinary | 5
Nestlé Toque d’Or Student Competition
For the past several years, Waiariki culinary and hospitality students have the opportunity to represent the institute by competing at the Nestlé Toque d’Or. Toque d’Or is an annual national event held in Auckland where tertiary students compete in an intense two-and-a-half hour live cook off and meal service. In the 2013 competition, Waiariki Certificate in Professional Cookery students Courtney Rigg and Drenna Leenstra won a silver medal for their work in the kitchen and Diploma in Hospitality Management student Chakraveer Singh Ranawat earned bronze for his restaurant skills. This marks the fourth consecutive year Waiariki earned medals at this national student competition. The culinary students must create their own four-course menu and ensure their skills meet strict judging criteria in areas such as professionalism, work methods, knife skills, recipe development and hygiene. Judging criteria for the hospitality students includes personal presentation, customer service skills, and menu and wine knowledge. The teams of three students must coordinate their cooking and serving, timing everything to the minute and providing a top dining experience for real guests. For several months leading up to the competition, Waiariki culinary arts lecturers Jonathan Chemis and Tik wang Tan, and senior hospitality management lecturer Thomas George coached the students to prepare them for this prestigious event. The event provides a great platform for restaurateurs to spot New Zealand’s rising culinary and hospitality stars and create future contacts and potential employees.
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HOSPITALITY
graduate profile Yuxiang He
Bachelor of Tourism Management When Yuxiang’s parents visited Rotorua for their son’s Bachelor of Tourism Management graduation from Waiariki Institute of Technology, they saw and felt for themselves just why and how Yuxiang had fallen in love with the people and the place. “They had a wonderful time. Firstly they were part of a Chinese tour group so they got to see the North and South Islands. And then, while they stayed with me they spent time with a Māori family. They learned how to live family life with geothermal energy to cook with and for warmth. They went fishing on the river, just spent time with them so it was very authentic travel and they felt the warmth of the people here.” Yuxiang leapt at the opportunity to study internationally, seeing it as an ideal way to learn independence and confidence while studying his chosen field. “Rotorua is a main tourist destination and is the place tourism started in New Zealand. That history was a big influence for me. The work opportunities here are good while you are studying and this experience can make you a stronger candidate after graduation, giving you a better understanding of the people and the industry.” Yuxiang has been working at the Millennium Hotel in Rotorua but has just secured a new role with a hotel on Mount Ruapehu, New Zealand’s North Island snow ski Mecca.
HOSPITALITY Looking for a role that could take you around the world? Whether you can see yourself managing a five star hotel or cruising around the Mediterranean, hospitality can open these doors. Hospitality is the art of making people feel welcome and comfortable wherever they are.
Skills and interests you may already have: Positive attitude, energy, and naturally friendly Service oriented and customer focused Like change and are able to think on your feet Able to work as part of a team Enjoy working in busy, high-pressure environments
We look forward to teaching you: Customer service and communication skills Managing a business, including staff management
Food and drink preparation Cooking methods, food safety What industry opportunities are there? There are job opportunities everywhere. Hospitality professionals can work in a range of settings such as: Restaurants, cafés, grills and bistros Licensed premises including clubs, bars, pubs and casinos Resorts, lodges, hotels, motels and hostels Corporate or private conventions Tourist attractions
HOSPITALITY STAR/Gateway Certificate in Café Operations Level 3
Diploma in Culinary Arts Level 5
Certificate in Front Desk Operations Level 4
Diploma in Hotel Management Level 5
Diploma in Hospitality Management Level 5
Bachelor of Applied Management (Business Management) Level 7
Bachelor of Tourism Management (Hotel Management) Level 7
Graduate Diploma in Hotel Management Level 7
Graduate Diploma in Tourism Management Level 7
Postgraduate Certificate in Management (Business)* Level 8
Postgraduate Certificate in Management (Hospitality)* Level 8
Postgraduate Diploma in Management (Business)* Level 8
Postgraduate Diploma in Management (Hospitality)* Level 8
Master of Management (Business)* Level 9
Master of Management (Hospitality)* Level 9
CAREERS YOU CAN AIM FOR: Bar tender, casino worker, caterer, baker, kitchen assistant, chef, hotel/motel receptionist, maitre’ d hotel, maritime hospitality crew member, reservations operator, manager or assistant manager of a bar, café, hotel/motel, holiday park or restaurant, events manager, food and beverage manager, human resources manager, marketing manager, operations manager, general manager, lecturer *Pending approval
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CERTIFICATE IN café operations Level: Duration: Credits: Location:
3 1 semester full-time, or part-time equivalent 60 Rotorua, Taupo, Tokoroa, Whakatane
Start:
Semester 1, Semester 2
Qualification Details This certificate produces versatile food and beverage service and production staff who have fundamental skills and knowledge targeted at café-style operations. Course Code
Course Title
Level
Credits
Core Courses (choose 45 credits) CULI.3001
Introduction to Culinary Arts
3
15
HOSP.3102
Café and Customer Service
3
15
CULI.3005
Cooking Methods and Food Preparation
3
15
HOSP.4101
Beverage and Barista Service
4
15
Elective Courses A total of 15 elective credits from any Waiariki course(s).
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HOSPITALITY | 9
Diploma in Hospitality Management Includes: National Diploma in Hospitality (Management) (Level 5) Level: Duration: Credits: Location: Start:
5 2 years full-time, or part-time equivalent 240 Rotorua Semester 1, Semester 2
Qualification Details This diploma produces graduates who are competent in a range of operational hospitality skills in food and beverage service, accommodation services and kitchen production. The qualification will enable the development of supervisory and management skills and knowledge that can be utilised throughout most sectors of the hospitality industry in Aotearoa/New Zealand and overseas. Course Code
Course Title
Level
Credits
Compulsory CULI.3004
Food Safety and Contamination Control for Food Preparation
3
15
HOSP.3500
Introduction to Beverage Service
3
15
FSFE.4500
Food Safety Supervision
4
10
HOSP.5506
Food and Beverage Management
5
15
HOSP.5507
Accommodation and Liquor Licence Management
5
15
HOSP.5508
Staff Management and Liquor Evaluation for Hospitality
5
15
HOSP.5512
Facilities Utilisation
5
15
HOSP.5515
Hospitality Control Systems, Purchasing and Storage
5
15
MGMT.5541
Fundamentals of Marketing
5
20
TOUR.5580
Principles of Tourism
5
20
3
15
Options List (choose 35 credits) HOSP.3501
Restaurant Service
HOSP.5001
Bar and Barista Service
5
15
COMP.5550
Business Computing
5
20
Elective Courses A total of 50 elective credits from any Waiariki course(s) at Level 4 or above. NOTE: To achieve the award of the National Diploma in Hospitality (Management) (Level 5), students must pass NZQA unit standards from all of the compulsory courses, COMP.5550, and a minimum of 60 NZQF credits. A maximum of four New Zealand Diploma in Business (Level 6) courses can be credited.
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Diploma in HOTEL Management Level: Duration: Credits: Location: Start:
5 1 year full-time, or part-time equivalent 120 Rotorua Semester 1, Semester 2
Qualification Details This diploma enables students to take a holistic view of hospitality organisations and examine the interface between hotel management, the community and the environment. It will provide students with the management knowledge and skills required to successfully work in and manage a sustainable hotel operation in Aotearoa/New Zealand. Course Code
Course Title
Level
Credits
Compulsory TOUR.5700
Hotel Operations
5
15
TOUR.6700
Hotel Management
6
15
Options List (choose 60 credits) MGMT.5000
Accounting Principles
5
15
TOUR.5007
Introduction to Ecotourism
5
15
TOUR.5585
Tourism Practices
5
15
TOUR.5591
Defining Hospitality in Tourism
5
15
MGMT.5930
Organisation and Management
5
15
MGMT.5941
Fundamentals of Marketing
5
15
TOUR.5980
Principles of Tourism
5
15
HOSP.6000
International Food and Beverage Management
6
15
Elective Courses A total of 30 elective credits from any Waiariki course(s) at Level 4 or above.
www.waiariki.ac.nz
HOSPITALITY | 11
GRADUATE DIPLOMA IN HOTEL Management Level: Duration: Credits: Location: Start:
7 1 year full-time, or part-time equivalent 120 Rotorua Semester 1, Semester 2
Qualification Details This graduate diploma provides current theoretical and applied knowledge and skills, and broadens students’ expertise in the hotel management industry to complement their current experience and/or qualification(s). Course Code
Course Title
Level
Credits
7
30
5
15
Compulsory TOUR.7750 or TOUR.7751 or MGMT.7990 or MGMT.7991
Industry Internship Industry Internship Industry Project Industry Project
Options List (choose 45 credits) TOUR.5591
Defining Hospitality in Tourism
TOUR.5700
Hotel Operations
5
15
TOUR.6686
Hospitality Operations
6
15
TOUR.6700
Hotel Management
6
15
MGMT.7001
Applied Business Research
7
15
TOUR.7786
Hospitality Issues and Strategy
7
15
TOUR.7800
Hotel Sales and Marketing
7
15
Elective Courses A total of 45 elective credits from any Waiariki course(s) at Level 5 or above. NOTE: All courses for this qualification must be at Level 5 or above. A minimum of 45 credits at Level 7 or above must be selected between options list and elective courses in order to meet the requirements for award of this qualification.
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www.waiariki.ac.nz
TOURISM
staff profile
Nick Chater
SENIOR LECTURER, ADVENTURE TOURISM To find someone as experienced or passionate about adventure tourism or as connected to our landscape and culture as Nick Chater is would be tough. Nick is senior lecturer for the Certificate in Adventure Tourism and Diploma in Adventure Tourism at Waiariki Institute of Technology. He has more than 20 years as an outdoor instructor in whitewater rafting, mountaineering, mountain biking, rock climbing and kayaking in the United States, Australia, Japan and Costa Rica. Nick also owns a successful outdoor education specialist company, Multi-Day Adventures. He has a deep connection with the land and Māori culture and believes these elements hold Rotorua and the Waiariki adventure qualifications distinct from anywhere else in New Zealand. “Māori culture is what distinguishes us from other stunning adventure destinations like Queenstown. The way Māori culture permeates our landscape and people inspires the way we teach here. I believe those values boost student success. Most develop a real grounding and a feeling of deep connection, belonging and respect for our country, its waters and mountains.” When Nick is not teaching or running Multi-Day Adventures, he is found representing New Zealand in any number of outdoor passions around the world including whitewater rafting and waka ama.
TOURISM Careers abound in tourism, travel and hospitality operations, and conference and marketing roles. In an industry which recognises talent, progression to a position of responsibility can be rapid. Graduates of the Bachelor of Tourism Management have gained employment in a diverse range of organisations including hotels, tourist attractions, airlines, consulting companies, regional tourism organisations, educational institutions and government. The degree also prepares students for postgraduate study in tourism management in New Zealand or overseas.
Skills and interests you may already have: Love for travel and/or adventure Leading, instructing and motivating people Enjoy working with people from a range of countries and cultures
Great communication skills, especially when English can be a second language
In some cases, a desire to live on the edge!
We look forward to teaching you: Knowledge of New Zealand, other countries
and tourist destinations Customer service and sales Planning and organisational skills Frontline administration Tourism careers Frontline services
TOURISM Certificate in Adventure Tourism Level 3
Short Award in Rafting - Technical and Client Skills to Grade 3 Level 5
Diploma in Adventure Tourism Level 5
Certificate in Travel Level 4
Diploma in Applied Tourism Management Level 5
Diploma in Tourism Management Level 6
Certificate in Front Desk Operations Level 4
Diploma in Hotel Management Level 5
Diploma in Hospitality Management Level 5
Bachelor of Tourism Management (Tourism Operations) Level 7
Graduate Diploma in Tourism Management Level 7
Graduate Diploma in Hotel Management Level 7
Graduate Diploma in Applied Management (Business) Level 7
Postgraduate Certificate in Management (Business)* Level 8
Postgraduate Certificate in Management (Hospitality)* Level 8
Postgraduate Diploma in Management (Business)* Level 8
Postgraduate Diploma in Management (Hospitality)* Level 8
Master of Management (Business)* Level 9
Master of Management (Hospitality)* Level 9
CAREERS YOU CAN AIM FOR: Adventure travel guide, casino worker, airline check-in agent,outdoor recreation guide or instructor, snow sport instructor,tour coach driver, tour guide, travel agent, travel and information consultant, night auditor, front office worker, marketing manager, food and beverage manager, human resources manager, operations manager, general manager, lecturer *Pending approval
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www.waiariki.ac.nz
certificate in adventure tourism Includes: National Certificate in Tourism (Core Skills) (Level 3) Level: Duration: Credits: Location: Start:
3 1 year full-time, or part-time equivalent 120 Rotorua Semester 1
Qualification Details This certificate provides students with the ability to deliver frontline service skills in the adventure tourism industry. This is achieved by delivering core tourism skills combined with specialisation in adventure tourism operations. Course Code
Course Title
Level
Credits
Compulsory FSFE.2001
Food Safety
2
5
TOUR.2042
Outdoor Experience 1
2
15 15
TOUR.2043
Outdoor Experience 2
2
FAID.3001
Workplace First Aid
3
5
FAID.3002
First Aid for the Outdoors
3
5
TOUR.3400
Frontline Services
3
15 15
Options List (choose 15 credits) TOUR.3001
Tourism Careers
3
TOUR.3011
New Zealand Tourism Industry and Destination Knowledge
3
15
BADM.3401
Frontline Administration
3
15
TOUR.4400
Leadership in Adventure Guiding
4
15
Elective Courses A total of 45 elective credits from any Waiariki course(s). To achieve the award of the National Certificate in Tourism (Core Skills) (Level 3), students must pass NZQA unit standards from the following courses: BADM.3401, TOUR.3400, TOUR.3011, and TOUR.3001.
www.waiariki.ac.nz
TOURISM | 15
certificate in TRAVEL Includes: National Certificate in Travel (Level 3) with strands in Retail Travel and Wholesale; and National Certificate in Travel (Level 4) Level: Duration: Credits: Location: Start:
4 1 year full-time, or part-time equivalent 120 Rotorua Semester 1
Qualification Details This certificate provides students with the ability to deliver frontline service skills in the adventure tourism industry. This is achieved by delivering core tourism skills combined with specialisation in adventure tourism operations. Course Code
Course Title
Level
Credits
Compulsory TOUR.3003
Computer Reservations
3
15
TOUR.3004
Retail Travel Operations
3
15
TOUR.3007
Travel Industry Knowledge
3
15
TOUR.4005
Travel Arrangements, Reservations and Sales
4
15
TOUR.4006
International Air Travel and IATA Fares/Ticketing
4
15
Options List (choose 15 credits) TOUR.3006
International Travel Advice
3
15
TOUR.3057
Travel Information for a Retail Environment
3
15
TOUR.4007
Contract Legislation and Client Sale Relationships
4
15
Elective Courses A total of 30 elective credits from any Waiariki course(s). NOTE: A minimum of 15 credits at Level 4 or above must be achieved between the options list and elective courses in order to meet the requirements of this qualification. To achieve the award of the National Certificate in Travel (Level 3), students must pass NZQA unit standards from the following courses: TOUR.3003, TOUR.3004, TOUR.3006, and TOUR.3007. To achieve the award of the National Certificate in Travel (Level 4), students must pass NZQA unit standards from the following courses: TOUR.4005, TOUR.4006, and TOUR.4007.
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www.waiariki.ac.nz
CERTIFICATE IN FRONT DESK operations Level: Duration: Credits: Location:
4 1 year full-time, or part-time equivalent 120 Rotorua
Start:
Semester 1
Qualification Details This certificate provides students with the ability to deliver frontline service skills in the accommodation industry. This is achieved by delivering core tourism skills combined with specialisation in accommodation tourist front desk operations. Course Code
Course Title
Level
Credits
Compulsory TOUR.3400
Frontline Services
3
15
TOUR.4300
Accommodation Reservations
4
15
TOUR.4301
Front Office Accounting
4
15
TOUR.4303
Front Office Processes
4
15
TOUR.4304
Introduction to Front Desk Operations
4
15
Options List (choose 30 credits) TOUR.3001
Tourism Careers
3
15
TOUR.3011
New Zealand Tourism Industry and Destination Knowledge
3
15
BADM.3401
Frontline Administration
4
15
Elective Courses A total of 15 elective credits from any Waiariki course(s).
www.waiariki.ac.nz
TOURISM | 17
Short Award in Rafting – Technical and Client Skills to Grade 3 Level: Duration: Credits: Location: Start:
5 1 semester part-time 30 Rotorua Semester 1
Qualification Details This short award provides students with the knowledge and skills to successfully guide and protect rafting clients to a Grade 3 level. Course Code
Course Title
Level
Credits
Compulsory TOUR.5001
Technical Raft Skills to Grade 3
5
15
TOUR.5002
Raft Clients Commercially to Grade 3 Level
5
15
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www.waiariki.ac.nz
DIPLOMA IN ADVENTURE TOURISM Includes: Short Award in Rafting – Technical and Client Skills to Grade 3 Level: Duration: Credits: Location: Start:
5 1 year full-time, or part-time equivalent 120 Rotorua Semester 1
Qualification Details This diploma provides the knowledge and skills required for guiding adventure tourism ventures, with specialist areas in rafting skills, sea kayaking, ropes, anchors and rope skills, mountain skills and trip leadership. Course Code
Course Title
Level
Credits
Compulsory TOUR.5001
Technical Raft Skills to Grade 3
5
15
TOUR.5002
Raft Clients Commercially to Grade 3
5
15
TOUR.5003
Skills with Ropes, Anchors and Rope Systems
5
15
TOUR.5006
Trip Leadership and Management of an Outdoor Activity
5
15
Options List (choose 30 credits) TOUR.4400
Leadership in Adventure Guiding
4
15
TOUR.5004
Sea Kayak Technical Skills and Trip Leadership for One Day and Multiday Trips
5
15
TOUR.5005
Practical Skills for the Snow/Mountain Industry
5
15
TOUR.5007
Introduction to Ecotourism
5
15
MGMT.5941
Fundamentals of Marketing
5
15
Elective Courses A total of 30 elective credits from any Waiariki course(s) at Level 4 or above.
www.waiariki.ac.nz
TOURISM | 19
DIPLOMA IN APPLIED TOURISM MANAGEMENT Level: Duration: Credits: Location: Start:
5 1 year full-time, or part-time equivalent 120 Rotorua Semester 1, Semester 2
Qualification Details This diploma provides fundamental management principles combined with applied practices in tourism activities. Graduates will be able to seek employment in a supervisory role within the tourism industry or continue further study on the Diploma in Tourism Management or the Bachelor of Tourism Management. Course Code
Course Title
Level
Credits
Compulsory GENR.5581
Information Skills
5
15
TOUR.5007
Introduction to Ecotourism
5
15
TOUR.5585
Tourism Practices
5
15
TOUR.5980
Principles of Tourism
5
15
Options List (choose 45 credits) GENR.4300
Work Experience
4
15
TOUR.4400
Leadership in Adventure Guiding
4
15
TOUR.4500
Leadership in Tourism Guiding
4
15
TOUR.5000
Discerning Tourism Stories
5
15
TOUR.5591
Defining Hospitality in Tourism
5
15
MGMT.5930
Organisation and Management
5
15
MGMT.5941
Fundamentals of Marketing
5
15
Elective Courses A total of 15 elective credits from any Waiariki course(s). NOTE: All courses for this qualification must be at Level 4 or above. A minimum of 15 credits at Level 5 or above must be achieved between the options list and the elective courses in order to meet the requirements of this qualification. Students planning to pathway to a degree should note that courses at Level 4 or below will not be counted toward the award for a degree.
20 | TOURISM
www.waiariki.ac.nz
DIPLOMA IN TOURISM MANAGEMENT Includes: Diploma in Applied Tourism Management Level: Duration: Credits: Location: Start:
6 2 years full-time, or part-time equivalent 240 Rotorua Semester 1, Semester 2
Qualification Details This diploma offers students a programme of study that will enhance their tourism knowledge. This qualification provides students with the management skills and knowledge required to successfully work in and manage a sustainable tourism operation in Aotearoa/New Zealand. Course Code
Course Title
Level
Credits
Compulsory GENR.5581
Information Skills
5
15
TOUR.5007
Introduction to Ecotourism
5
15
TOUR.5585
Tourism Practices
5
15
TOUR.5980
Principles of Tourism
5
15
TOUR.5591
Defining Hospitality in Tourism
5
15
Options List (choose 150 credits) TOUR.4400
Leadership in Adventure Guiding
4
15
TOUR.4500
Leadership in Tourism Guiding
4
15
MAOR.5000
MÄ ori Society Past and Present
5
15
TOUR.5000
Discerning Tourism Stories
5
15
TOUR.5591
Defining Hospitality
5
15
MGMT.5930
Organisation and Management
5
15
MGMT.5941
Fundamentals of Marketing
5
15
TOUR.6690
Cultural Aspects of Tourism
6
15
TOUR.6901
Impacts of Tourism
6
15
MGMT.6932
Operations Management
6
15
MGMT.6933
Human Resource Management
6
15
TOUR.6985
Tourism Industry Management
6
15
MGMT.7001
Applied Business Research
7
15
TOUR.7701
Tourism Futures
7
15
TOUR.7702
Service Management
7
15
TOUR.7910
Environmental Management and Planning for Tourism
7
15
TOUR.7985
Tourism Business Strategy
7
15
Elective Courses A total of 30 elective credits from any Waiariki course(s). NOTE: TOUR.7750 is not an option available as an elective course for this diploma. Students planning to pathway to a degree should note that courses at Level 4 or below will not be counted toward the award for a degree.
www.waiariki.ac.nz
TOURISM | 21
bachelor of tourism Management Level: Duration: Credits: Location: Start:
7 3 years full-time, or part-time equivalent 360 Rotorua Semester 1, Semester 2
Qualification Details This degree provides a range of specialised learning in the tourism and hotel/hospitality industry. The specialist knowledge gained from the Hotel Management major is to clearly give advantage to students who wish to pursue careers in the hotel/hospitality industry. Similarly, the Tourism Operations major allows for specialist advantage in the nature of tourism operations. Those choosing to study the degree without majors are able to determine their learning to accommodate diversity in both tourism operations and hotel management. Students’ study is complimented with business, management and communications skills enabling graduates the ability to contribute in hotel/hospitality and tourism at varying levels of decision making. Course Code
Course Title
Level
Credits
Compulsory MGMT.5000
Accounting Principles
5
15
TOUR.5007
Introduction to Ecotourism
5
15
TOUR.5585
Tourism Practices
5
15
TOUR.5591
Defining Hospitality in Tourism
5
15
MGMT.5930
Organisation and Management
5
15
MGMT.5941
Fundamentals of Marketing
5
15
TOUR.5980
Principles of Tourism
5
15
TOUR.6690
Cultural Aspects of Tourism
6
15
MGMT.6910
Financial Analysis and Decision Making for Managers
6
15
MGMT.6936
Applied Management
6
15
MGMT.7001
Applied Business Research
7
15
TOUR.7702
Service Management
7
15
TOUR.7750 or MGMT.7990
Industry Internship
7
30
Industry Project
Options List (choose 60 credits if no major) TOUR.5000
Discerning Tourism Stories
5
15
LANG.5001
Chinese (Introductory)
5
15
HOSP.5506
Food and Beverage Management
5
15
GENR.5581
Information Skills
5
15
MGMT.5910
Introduction to Commercial Law
5
15
MGMT.5920
Economic Environment
5
15
COMM.5960
Business Communications
5
15
HOSP.6000
International Food and Beverage Management
6
15
INTD.6000
Specialised Interior Design
6
15
TOUR.6603
Pacific Rim Tourism
6
15
22 | TOURISM
www.waiariki.ac.nz
MGMT.6902
Management Accounting
6
15
MGMT.6930
Leadership
6
15
MGMT.6932
Operations Management
6
15
MGMT.6933
Human Resource Management
6
15
MGMT.6944
Buyer Behaviour and Communication Strategies
6
15
MGMT.6948
Marketing Planning and Control
6
15
MGMT.6955
Information Management
6
15
TOUR.7761
Community Tourism Development and Sustainable Practice
7
15
TOUR.7910
Environmental Management and Planning for Tourism
7
15
MGMT.7934
Innovation and Enterprise
7
15
Major-specific Options List Tourism Operations major TOUR.5583
Principles of Sustainable Management
5
15
TOUR.6901
Impacts of Tourism
6
15
TOUR.6985
Tourism Industry Management
6
15
TOUR.7701
Tourism Futures
7
15
TOUR.7985
Tourism Business Strategy
7
15
Hotel Management major TOUR.5700
Hotel Operations
5
15
TOUR.6686
Hospitality Operations
6
15
TOUR.6700
Hotel Management
6
15
TOUR.7786
Hospitality Issues and Strategy
7
15
TOUR.7800
Hotel Sales and Marketing
7
15
Elective Courses Students pursuing the degree with no major will take a total of 90 elective credits from any Waiariki course(s). Students pursuing the degree with a single major will take a total of 45 elective credits from any Waiariki course(s). Students pursuing the degree with a double major are not required to take elective credits. NOTE: Students pursuing the degree with a double major are not required to take elective credits, however, they will take the total 150 credits from the major-specific options list. Criteria for Award To achieve the award of the Bachelor of Tourism Management, students must pass a total of 360 credits, including: a maximum of 150 credits at Level 5; a minimum of 120 credits at Level 6; and a minimum of 75 credits at Level 7. No major: 210 compulsory credits; 60 credits from the options list; and 90 elective credits. Single major: 210 compulsory credits; 75 credits in a chosen major and 30 additional credits from the options list; and 45 elective credits.
www.waiariki.ac.nz
Double major: 210 compulsory credits; and 150 credits in two chosen majors (75 for each major) from the options list. Special Awards By completing the requirements for a single major, students may achieve the award of the Bachelor of Tourism Management with an endorsement in Tourism Operations or Hotel Management. By completing the requirements for a double major, students may achieve the Bachelor of Tourism Management with an endorsement in each of the majors.
TOURISM | 23
GRADUATE DIPLOMA IN TOURISM MANAGEMENT Level: Duration: Credits: Location: Start:
7 1 year full-time, or part-time equivalent 120 Rotorua Semester 1, Semester 2
Qualification Details This graduate diploma provides students with a programme of study that will enable them to take a holistic view of tourism organisations and examine the interface between tourism activity, the community and the environment. This qualification enables students to develop the management skills and knowledge required to successfully work in and manage a sustainable tourism operation in Aotearoa/New Zealand. Course Code
Course Title
Level
Credits
5
15
Compulsory GENR.5581 or MGMT.7001
Information Skills Applied Business Research
7
15
TOUR.6985
Tourism Industry Management
6
15
TOUR.7985
Tourism Business Strategy
7
15
TOUR.7750 or MGMT.7990
Industry Internship
7
30
Industry Project
Options List (choose 15 credits) TOUR.5980
Principles of Tourism
5
15
TOUR.6690
Cultural Aspects of Tourism
6
15
TOUR.6901
Impacts of Tourism
6
15
TOUR.7701
Tourism Futures
7
15
TOUR.7702
Service Management
7
15
TOUR.7910
Environmental Management and Planning for Tourism
7
15
Elective Courses A total of 30 elective credits from any Waiariki course(s) in accordance with the requirements of the Criteria for Award below. NOTE: All courses for this qualification must be at Level 5 or above. A minimum of 75 credits at Level 7 or above must be achieved in order to meet the requirements of the qualification Criteria for Award To achieve the award of the Graduate Diploma in Tourism Management, students must pass a total of 120 credits, including: 75 compulsory credits; a minimum of 75 credits at Level 7 or above; 15 credits from the options list; and 30 elective credits at Level 5 or above.
24 | TOURISM
www.waiariki.ac.nz
how to apply for enroLment
campus locations
Enrolling as a new Waiariki student* is easy. Simply follow these steps to begin your story at Waiariki:
APPLICATION STAGE
Step One Talk to us about qualification and course advice and guidance.
You can also refer to our website for information about qualifications and courses available at www.waiariki.ac.nz.
Step Two
Send us your completed 2014 New Domestic Student Application and Enrolment Form* and supporting documentation.
Please talk to us if you need advice or guidance about course selections, or visit our website.
Step THREE
If accepted (and applicable) you should now contact StudyLink at www. studylink.govt.nz or 0800 88 99 00.
Waiariki will contact you about the outcome of your application.
Rotorua Campuses Mokoia Campus Mokoia Drive Private Bag 3028 Rotorua Phone: 07 346 8999 Fax: 07 346 8768 Waipa Campus Waipa Mill Bypass Road Rotorua Phone: 07 346 8600 Fax: 07 346 8614
Taupo Campus Corner Heu Heu and Kaimanawa Streets Taupo Phone: 07 376 0030 Fax: 07 376 0040
ENROLMENT STAGE
Tokoroa Campus Step FOUR Upon receipt of all required information we will enrol and invoice you for prompt payment.
Step FIVE You can arrange your fee payment to confirm enrolment.
Please ensure you provide us with validation documentation (e.g., birth certificate, passport, etc.) and all course selections.
Your student allowance or loan with StudyLink can now be finalised.
29 Bridge Street Tokoroa Phone: 07 885 0200 Fax: 07 885 0210
Whakatane Campus 33 Cutler Crescent Whakatane Phone: 07 306 0050 Fax: 07 306 0060 Disclaimer
Step SIX Start your studies.
Step SEVEN If anything changes during your enrolment please contact us immediately.
Phone 0800 924 274
Every effort has been made to ensure the information contained in this document is accurate at the time of printing in September 2013. However, no liability can be accepted for any error or omissions or views expressed in this document. Information is subject to change. All courses available are subject to sufficient enrolments being received.
*If you have previously studied at Waiariki full time or part time, even if it was years ago, you must use the 2014 Returning Student Application and Enrolment Form. This form and the new student form are available for download and print from www.waiariki.ac.nz or any Waiariki campus. The enrolment process and fees for international students are different than those for New Zealand residents. Please contact Waiariki’s International Centre for assistance: 0800 924 274 (from New Zealand) or +64 7 346 8712 (from overseas).
Rotorua
|
Taupo
|
Tokoroa
|
Whakatane
0800 924 274 www.waiariki.ac.nz Waiariki.tangata
@WaiarikiInst
WAIARIKI INSTITUTE OF TECHNOLOGY Mokoia Drive, Rotorua, New Zealand Private Bag 3028, Rotorua 3046, New Zealand Phone 07 346 8999 Fax 07 346 8768 Email enquiries@waiariki.ac.nz
YOUR STORY BEGINS HERE... HOS13 5439