Retail Focus 119 by Retail Focus

retail focus

£9.95

#119 WWW.RETAIL-FOCUS.CO.UK

2021 #119 www.retail-focus.co.uk @retailfocus

retail focus

SweatYourself Shop DIY-minded consumers at FREITAG BANGKOK can assemble and put the final touches to their own unique items using semi-finished products and used truck tarps

www.hol

w.hol-group.com

Flash to go here

Trusted Trade Sign Suppliers

Specialising in Faux Neon & Neon Flex Signage

Low Cost High Effect Perfect for Display Super Easy Installation 100% Made in the UK Neon F lex

FAST QUOTING Supporting a UK business like us brings with it amazing benefits: Quicker lead times (1-2 weeks) - Higher quality - More options 2 More control - Fast response times - Better service

Made In The UK

contents

CONTENTS

FOLLOW RF: 25k+

35k+

15k+

COVER IMAGE

29 TBC CELEBRATING - NETWORKING - WINNING

a night like no other

32 FREITAG 11-15

News

37 Harrods 29-30

Project Focus

30VASHI 33-35

TBC Concept

17-19

FEATURE

32-33

Shopping for success

23-24

Project Focus Leek United Bank

Project Focus

Project Vashi

45-49

products

Q&A

Freitag

37-39

Project Focus Harrods Chocolate Hall

14th OCTOBER 2021 PROUD, LONDON

Jaya Singh, TFWA President

Flash to go here

Photo Credit: SLVHCS ‘Project Legacy’, New Orleans, USA © Sean Airhart/NBBJ

LEADER

welcome

#119

As we head towards the summer months and the weather starts to turn for the better, there is a great deal of optimism among retailers about what the future will hold for the sector, after what has been a turbulent 18 months. Early figures show confidence in the high street and physical retail is returning following a series of national Covid-19 lockdowns and local closures, while forecasts from analysts suggest we are on track for record growth in the economy, With this in mind, we can start looking forward to a more recognisable retail experience and in preparation for this, shops and brands around the world have been working hard to make their stores and facilities more vibrant and exciting than ever before. In this issue, we learn more about the brand new Chocolate Hall at London’s world-famous Harrods – the result of a of the four-year restoration of the Food Halls at the Knightsbridge store. From rare chocolates to hand-crafted wall tiles, the Chocolate Hall looks set to be a hit with shoppers and chocolate lovers alike! Elsewhere and Vashi has opened a new flagship store in Covent Garden, giving consumers the opportunity to experience the world of fine jewellery in a whole new way, while over in Asia, FREITAG’s new Bangkok store and its 1,200 one-off bags has proved to be a hit with the locals. It’s not just retailers that have been busy, with banks also getting in on the act. Here in the UK, Leek United Building Society has completely revamped its Derby Street branch, while TBC Bank has unveiled a new TBC Concept flagship in Georgia in the US. Moving forward and away from the pandemic, working together will be more critical than ever if retail is to have a successful recovery. This is the main focus of one of our special features this month, where we learn about the importance of the relationship between retailers, shopfitters and designers. Enjoy this issue as you take in some of the summer sun!

EDITOR

Terry Clark terry@retail=focus.co.uk +44 (0)330 0535 024

Lee Cullumbine lee@retail=focus.co.uk +44 (0)330 0535 024

SALES

ACCOUNTS

info@phygital.me +44 (0)330 0535 024

Get more from Retail Focus online! For subscription enquiries please email: info@phygital.me Retail Focus is published 6 times a year by Phygital Media and Events Ltd.

www.retail-focus.co.uk

No part of Retail Focus may be reproduced, stored in a retrieval system or transmitted in any form without permission. Please address all enquiries to the editor at the above address. The opinions expressed in Retail Focus are the views of the writer and do not necessarily reflect the views and opinions of the publisher. Every effort has been made to ensure accuracy of the information contained in these pages. We will assume permission to publish

14k+ followers

26k+ followers

2k+ followers

4k+ followers

37k+ followers

any unsolicited material unless otherwise stated. Phygital Media and Events Ltd 2021

EVENTS

DIARY

VIEW

THE

FUL

L DIA

CREATIVE RETAIL AWARDS

Proud Embankment, London, UK 14 October 2021

The Creative Retail Awards recognise and reward excellence in retail. Moving away from the traditional awards ceremony the Creative Retail Awards offer a night full of exuberance. The Awards span a number of disciplines, including store design, Visual Merchandising, inspired technology, Omni-channel innovations, bar and restaurant design, shopfitting and much more. The Awards will be judged by a panel of industry leaders and experts. creativeRawards BOOK TICKETS at www.creativeretailawards.com

ISE 2021 Barcelona, Munich Amsterdam, London

Virtual Interiors Virtual Event 14-16 SEPTEMBER 2021

CONNECTIONS BOUNCE, LONDON 23 SEPTEMBER 2021

ISE Digital and ISE Live elements will integrate to bring the industry together in a safe and richly rewarding way. Whether joining online or inperson at a regional event, attendees can expect inspiring content from innovation leaders, meaningful networking opportunities and the latest technologies

Virtual Interiors will enable us all to source, communicate and interact with the industry in a virtual world during a 3-day event accessible on any platform and device. You can view and engage with product launches, Showroom and factory video presentations, products and services, all never seen before on a global scale.

Creative Design & Connections provides an element of fun and networking as well as one-to-one meetings. The quirky setting of Bounce Old Street, London, will let suppliers and buyers soak up the atmosphere, play some ping-pong and enjoy networking drinks and food after the one-to-one meetings have taken place.

ise_show

www.iseurope.org

@vi_expo

www.virtualretailinteriorsexpo.com

creativeRawards

www.cddconnections.com

CREATIVE RETAIL AWARDS - TICKETS NOW ON SALE 14 OCTOBER 2021 - PROUD EMBANKMENT WWW.creativeretailawards.com 08

a night like no other

CELEBRATING - NETWORKING - WINNING

The Creative Retail Awards recognise and reward excellence in retail. Moving away from the traditional awards ceremony the Creative Retail Awards oﬀer a night full of exuberance. The Awards span a number of disciplines, including store design, Visual Merchandising, inspired technology, Omni-channel innovations, bar and restaurant design, shopﬁtting and much more.

VIEW THE CATEGORIES AND SUBMIT your entries at

www.creativeretailawards.com 14 OCTOBER 2021 - proud embankment - london

FOCUS ON WHAT MATTERS MOST SAFETY AND SECURITY START WITH SMART VIDEO

avigilon.com | asksales@avigilon.com

LEARN MORE

© 2020, Avigilon Corporation. All rights reserved. AVIGILON and the AVIGILON logo are trademarks of Avigilon Corporation. MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.

news

NEWS

Plans for Oxford Street’s £150 Million redevelopment revealed Oxford Circus will be transformed into two, pedestrian-friendly piazzas as part of plans unveiled by Westminster City Council and The Crown Estate. The new piazzas will become London’s front door and will be the subject of an international design competition. The reinvention of the Circus as a world-leading, forward-facing, urban space, is the latest step in the council’s ambitious plans to revive Oxford Street and the wider District, for its vision for a greener, smarter future for the West End. Westminster has already committed £150m to kickstart the OSD programmes and attract inward investment, taking full advantage of the Elizabeth Line opening in 2022 and the area’s links to the wider West End and beyond. RF

Westfield backs #letsdolondonbetter campaign to support the nation’s talented artists In an effort to hero talent from across the nation, and to support the arts industry as London re-opens, Westfield is backing a campaign by artist Laura Nevill entitled #LetsDoLondonBetter, which aims to raise profiles for local artists and generate support across the UK for creative communities to flourish. Partnering with Nevill as “Curator in Residence”, Westfield, along with Out of Home specialists, Ocean Outdoor, will provide a value in kind media and space package which would normally cost commercial brands £1 million pounds, to some of the Britain’s most talented emerging creatives to showcase their artwork at Europe’s two largest shopping centres. Artists will exhibit across almost 30 key large format digital advertising sites including London’s biggest full-motion retail screen at 220m², physical stores and physical exhibition space with support across its social channels, providing talent with mass awareness to the public.

NEWS

Disney Cruella takeover at M-A-C on Carnaby Street Shaftesbury announced the launch of a one-off installation at the MAC global flagship store on Carnaby Street to celebrate the forthcoming collection; The Disney Cruella Collection by MAC. The unique installation will include an exterior wrap of the store, bathed in Cruella’s style, and the store interior will be transformed too, giving customers a taste of the all-new live-action feature film about the rebellious early days of one of cinemas most notorious – and notoriously fashionable – villains, the legendary “Cruella” de Vil. The takeover incorporates a showstopping storefront wrapped in the signature colours of the main character – black, white, and red – and inspired by the film’s setting; 1970s London amidst the punk rock revolution. RF

Google to open its first permanent physical store

Google will open its first-ever permanent brick-and-mortar store this summer, in the Chelsea section of Manhattan. It will be located in the 1.2 million sq.-ft. building that is home to Google’s New York City offices, which employ some 11,000-plus associates. “Google has been in New York for the last 20 years, and we view the store as a natural extension of our longtime commitment to the city,” Jason Rosenthal, VP, direct channels and membership The move to brick-and-mortar retail comes as Google has been increasing its hardware lineup. Early this year, the company closed on its $2.1 billion acquisition of Fitbit. Google said the store will be a place where consumers can experience its hardware products services “in a helpful way.” Customers will be able to browse and buy Google-made products, including Pixel phones, Nest devices, Fitbits, Pixelbooks and more.. RF

NEWS

Creative Design & Display Connections The organisers behind the Creative Retail Awards have launched the inaugural Creative Design & Display Connections (CDDC) meet the buyer event. To be held in September 2021 at Bounce Old Street in London, the event consists of 14 pre-matched one-to-one meetings between buyers and suppliers over the course of the day. With Supplier

entry from just £1,750 + VAT, the event could provide the highest ever ROI for companies at this difficult trading period. Approved delegates receive free entry plus two complimentary tickets to the world renowned Creative Retail Awards taking place in October. Visit www.cddconnections.com

Creative Retail Awards CONFIRM NEW ceremony DATES Due to the ongoing COVID-19 pandemic, and for the safety and enjoyment of all participants, the organisers have decided to postpone the upcoming Creative Retail Awards ceremony until 14th October 2021. The Creative Retail Awards are truly unique in their blend of celebration, networking and entertainment. Following government guidelines there is significant doubt that large scale indoor events will be able to operate in June, even with social distancing observed. Since their inception, the Creative

Anya Hindmarch launches new shopping village The culmination of 2 years of work and the realisation of founder Anya Hindmarch’s long-held dream, Anya Village launched on the Cadogan Estate in London’s Chelsea. The Village is a collection of five neighbouring Anya Hindmarch stores located near Sloane Street. The ‘houses’ will be ever-evolving and offer unique collaborations throughout the year. Hindmarch said: “I feel that the next 10 years are going to be about ‘localisation’ not ‘globalisation’ and it feels so right to return to the brand’s roots here on the Cadogan Estate and to realise my dream of The Village. If retail is to exist in a digital world, there needs to be a reason to visit.”

Retail Awards have always been an experience led occasion with their characteristic twist on conventional Award ceremonies, and the organisers strongly feel if they are unable to provide the highest quality event it will do a disservice to all entrants, their projects and those attending. With a truly worldwide audience, the Awards attract attendees from all over EMEA and North America who wish to celebrate the industry’s achievements which would not be possible in the current environment. RF

NEWS

ARKET to open its first physical store in Russia Nordic lifestyle brand ARKET will open a new flagship store in Moscow, Russia during autumn 2021. Following the opening of arket.ru in autumn 2020, the new 004024 – 940 store is ARKET’s first physical destination in the country. Based in Stockholm, ARKET is a lifestyle destination with carefully made essentials for women, men, children and the home, as well as a New Nordic vegetarian café. ‘We are very excited to announce that we are expanding our physical presence with the opening of the first ARKET store in Russia. It is a fantastic opportunity to meet our existing Russian following in real life, and to welcome new customers to a complete ARKET experience of modern responsible fashion, interiors, and contemporary vegetarian cuisine.’ says PernillaWohlfahrt, ARKET Managing Director. RF

www.retail-focus.co.uk/news FASHION HOUSE opens €25m outlet centre in Bucharest

International fashion outlet developer, FASHION HOUSE Group has officially opened its doors to a €25M new outlet centre in the east of Bucharest, the Group’s second outlet centre in Romania’s capital. As the first new outlet centre to open on mainland Europe this year, FASHION HOUSE Pallady spans over 12,000 sqm accommodating 62 stores, a children’s play area and restaurants. More than 100 new jobs have been created through the opening of the first phase. The second and final phase will commence development in 2022. With an open-air gallery, FASHION HOUSE Pallady features a design concept inspired by Bucharest’s Belle Époque architecture with bohemian streets for customers to enjoy shopping and natural sunlight. Pallady, designed by renowned Romanian architects DMA, is the first major part of a much larger retail and leisure park under development by Liebrecht & Wood Group, with the aim of becoming Romania’s ‘Number One’ shopping and leisure destination. RF

FlashNEWS to go here

Tod’s opens seasonal pop-up in NYC Tod’s debuts its seasonal pop-up in East Hampton, New York. The unique space, with an artistically decorated interior and illustrations by artist Andrea Tarella, will house Tod’s iconic products as well as an exclusive collection of must-have summer essentials.

The 1,700-square-foot space at 47 Newtown Lane is decorated with printed wallpaper and is inspired by Italy’s picturesque seaside landscapes of Portofino.

JYSK to open two new stores in Greater Manchester The largest Danish retailer operating globally, JYSK, is set to open two new stores within the Greater Manchester region as part of its ambitious UK expansion plans. The first of the two new stores that the Scandinavian retailer will open will be on 10th June in Bury at Angouleme Retail Park followed by a store in Stockport at Manchester Road Retail Park on 8th July with 25 new jobs being created.

DIOR opens two Dioriviera pop-ups in Mykonos DIOR has launched two pop-ups in Mykonos, timed to open before Dior’s much anticipated next cruise collection, which will be staged in Athens on June 17, a runway show certain to generate huge attention for the Paris brand in the Greek islands. Each summer since 2017, Dior’s artistic director, Maria Grazia Chiuri has enjoyed breezing into tony resorts with pop-ups. Dior’s outpost in Mykonos seems a dream destination for her delicate sailor-striped tops; Mitzah scarves; tote bags and J’Adior bracelets – all illustrating her Dioriviera concept. RF

Shopping for success

FEATURE

By: Rob Fletcher

Working together has always been a core value of the industry, but given the events of the past 18 months, this is now more important than ever. Rob Fletcher takes a look at how the relationship between retailers, shopfitters and designers is key to successful projects in retail While retail has, and always will be, an incredibly competitive industry, there are plenty of examples of companies partnering up to do great things together. Be it running a unique marketing campaign, installing innovative displays in store or incorporating new, digital technologies to appeal more to consumers, teamwork plays a key role in the success of many projects. For this reason, striking up alliances and relationships with other companies will help you to achieve your own goals. This is particularly true for retailers, shopfitters and designers, which rely on each other to ensure projects run smoothly and are delivered on time. Here, we speak with some of those companies that have successfully partnered with others and find out more about the value of these relationships and the benefits they offer.

“Quite simply, framework and project success cannot be achieved without strong working relationships and a truly collaborative approach with a shared intent to deliver upon the clients’ objectives Having a good relationship doesn’t mean that you have to agree 100% of the time.”

FEATURE

Resolution Interiors worked hand-in-hand with design studio YourStudio on a project for Virgin Holidays

Collaborative approach One such company is Resolution Interiors, a national turnkey fit-out and refurbishment specialist that works across both the public and private sectors. Account director Mark Jones and field design manager Emma Fullegar recognise the importance of collaboration when it comes to projects in retail, saying the success of jobs depends on these relationships. “Quite simply, framework and project success cannot be achieved without strong working relationships and a truly collaborative approach with a shared intent to deliver upon the clients’ objectives,” Jones and Fullegar said. “If a designer or fit out contractor fails to understand the needs of their client, or build trust, they will not remain a supplier for very long. When it comes to the designer and the contractor relationship, it should be symbiotic in nature and support an interactive process. “Nobody wants to get to the end of the process and find much of the design is compromised due to budget parameters. Equally no one wants a contractor shutting down ideas too early within the process, and limiting the design based purely on practical challenges such as ease of installation or commercial consideration.” While all of this may be true, how do you go about approaching companies to form such a relationship? Jones and Fullegar said this process is no different than when starting any form of relationship, in that it begins with getting to know one another and really seeking to understand a client’s needs, challenges, motivations and goals. “It is always our intention, to integrate with our clients’ company, brand culture and values to act as a true extension of their team,” Jones and Fullegar said. “This is certainly true whether we are starting as the designer, or the fit out contractor. “When it comes to working with designers and architects, we like to be part of the project as early as possible so that we can bring our extensive experience and engineering know how in retail build and refurbishment programmes to assist and underpin the development of the concept.” In terms of putting these collaborations into action, Jones and Fullegar offer up a number of examples of its recent successes. These include the completion of a concept design through to build project for Leek United Building Society, whereby Resolution Interiors and its partners were successful in winning the bid. “We conducted many early investigative workshops with the

Resolution Interiors recently worked with a number of partners to complete an overhaul of one of Leek United Building Society’s branches

Leek United team to really get under the skin of the brand, and the people it represents and serves,” Jones and Fullegar said. “In our view this early phase of insight mining, understanding, outlining scope and striking trust is critical to the success of any project and should not be overlooked.” An example of where Resolution Interiors worked hand-inhand with a design studio is for Virgin Holidays, where it teamed up with YourStudio. “This relationship is all about early engagement and ongoing communication so we can deliver upon the aspirations of the design without compromising the intent,” Jones and Fullegar said. “This often means that we need to start investigating how to make ideas come to life, at concept stage, and ahead of getting to a final signed off design scheme to assist on, material and technological innovations, feasibility, practicalities, sustainability, budget and production timelines. “A good example of this is when we worked, to deliver the virtual experience seats – giving customers a taste of the Virgin Holiday experience from the shop floor.”

Problem solving Elsewhere and Portview is an interior fit-out specialist that has worked with a number of the world’s top brands in retail, hospitality, health, sport and business, including Tiffany & Co,

project

Portview is an interior fit-out specialist that has worked with the likes of Tiffany & Co, Samsung, Rosewood Hotels, Wimbledon, Tottenham Hotspur, UAL and Harrods

Samsung, Rosewood Hotels, Wimbledon, Tottenham Hotspur, UAL and Harrods. Managing director Simon Campbell said as projects are built on trust, they are only made possible by adopting a collaborative approach, with all parties needing to work closely together in order to understand the project vision and deliver it to a standard that everyone can be proud of. “At Portview, we pride ourselves in having a high level of repeat business and are passionate about ‘making the client’s job easier’ when it comes to project delivery,” Campbell said. “This is achieved by taking the time to listen to and understand the needs of the client and designer so we can ascertain a strategy that will focus on fulfilling them successfully and to a high standard. “Having a good relationship doesn’t mean that you have to agree 100% of the time. It means that the contractor, client and designer can talk through problems and present their concerns openly and honestly to develop solutions together for the greater good of the project. Therefore, potential issues can be resolved quickly and effectively without incurring unnecessary delays or costs.” When it comes to starting up such a relationship, Campbell said with any client or project, it is important to lay the foundations and get to know who you are working with and build up a rapport. To do this, Campbell said Portview encourages its

Simon Campbell, managing director of Portview, said building relationships can help to resolve any potential issues without incurring unnecessary delays or costs

clients to have a number of discussions in the beginning so that it can extract as much information as possible and take ideas from their minds to make them a reality. “Building relationships with individuals, whether they are the decision-maker or not, is equally important as everyone makes a valuable contribution to each project, no matter what their role is,” Campbell said. “It’s important to us that everyone feels part of one large, integrated team rather than a series of smaller ones, so we can all focus on achieving the same project goals and objectives. “With an international supply chain to consider, many projects will involve stakeholders from different continents and time zones also, bringing its own set of challenges. This further emphasises the importance of establishing strong communication channels that everyone can tap into from anywhere at any time. “One way we manage this is by using building information modelling (BIM) to help make the clients’ visions a reality by creating a virtual prototype of the proposed project, so everyone has complete visibility of a space, right down to the smallest details.” Building on this, Campbell said BIM has brought a lot of new design language and acronyms to the construction process, as well as a large amount of model information. At times, he said this can be overly complicated and overwhelming to the majority of the project team when it really doesn’t need to be. “At Portview we have simplified the entire process to create clear pathways for the wider project team and supply chain so they can all view, understand and feed into the model information remotely and in real time. “Alongside the pandemic and the movement to digital meetings, this approach has manifested in the wide use of the model in most - if not all – meetings, bringing a wider understanding and range of benefits for clients and projects. “For example, we used it to help Samsung create a versatile experience zone that adapts to its changing needs, and we are currently using it on the large university project UAL to collaborate with the other trade packages.” While the ultimate goal of a business is to be as successful as possible, achieving this will more often than not require working with other companies. By developing relationships with other companies, you can help each other realise and achieve your individual goals.

insight

Sustainability in action with the Hexcite Group Over the last 12 months, we’ve seen consumers demand more sustainable solutions from the brands that they love, investing more time and money in those that prioritise a ‘green’ approach. Consumers are already choosing brands based on their environmental values and 64% (according to Deloitte) are asking businesses for better schemes to remove plastics and packaging. It has become one of many areas that brands, and retailers in particular, simply can no longer afford to ignore. However, embedding sustainable practices into the design and delivery of largescale, multi-store, multi-country rollouts isn’t that simple. Many sustainable solutions aren’t yet fiscally affordable at scale and many have been tried over a prolonged period. To adapt to continuously shifting consumer attitudes, businesses that want to thrive will need to rethink their approach. So, what comes next? The retail design, production and installation specialists that make up the Hexcite Group have been delivering sustainable solutions long before it became fashionable and a necessity. Their long-held belief is that the only way to drive change is to encourage more organisations to incrementally increase their usage of sustainable materials which will drive down the cost in the future, removing one of the key barriers to sustainability in the sector. Here’s how they’ve been doing it…

Introducing the Hexcite Group The Hexcite Group consists of six market-leading businesses in the retail, hospitality and property industry. As standalone powerhouses, each business demonstrates significant experience in its field. Together, they offer a wide range of environmentally friendly solutions and products that exceed expectations.

The six businesses within the group are: Hexcite Studio - Our young and fresh design agency based in East London. They are the creative hub of the Hexcite Group and operate as an independent studio. They are a team of creatives, designers and strategists for retail - in short, ‘retail problem solvers’. They leverage insight and trends to develop engaging, exciting and influential retail spaces for global brands. Known for pushing the boundaries of modern and future retail. Hexcite Studio are at the forefront of sustainably and environmental initiatives driving a change in retail activations around the world.

Blaze – Look down any UK high street, in any town, and you’ll see retail signage designed and installed by Blaze Signs. From its factory in Broadstairs, Kent, it delivers impactful signage using sustainable, hard-wearing materials including wood, metal and recycled plastics. Cygnia Maintenance – Renowned for its unrivalled signage services, maintenance and repair for retailers and property owners across the UK, Cygnia is a customer-focused operation with impressive levels of coverage. It also provides a consultancy service to help clients make their powered signage as energy efficient as possible.

Gardners – A specialist digital printers based in Cardiff, Wales, Gardners delights its customers with exceptional print experiences that inspire interaction and influence decisions. As one of Europe’s largest wide format print manufacturers, it delivers outdoor, in-store, fleet, small format print campaigns and more for retailers and brands. Gardners is constantly innovating and bolstering its sustainable solutions for clients. As such, it is the sole UK supplier of ReActivair, a substrate that absorbs and cleans harmful nitrous dioxide from the air. Kesslers – Based in Stratford, London, it is well known for designing, manufacturing and delivering semi-permanent and permanent fixtures, displays and retail interiors. Kesslers has access to a cutting-edge range of environmentally friendly materials and substrates and has innovated with the development of sustainable solutions. Proportion London - Is a global visual merchandising services company with highly skilled sculptors model makers and artists producing high quality and innovative displays. Going beyond typical retail solutions, the team combined the latest technology with traditional techniques. With over 150 years in the industry, it has recently developed a fully sustainable mannequin produced entirely from recycled shopping bags.

insight

Target : 2025 To take retail sustainability one step further, the Hexcite Group is launching its Target : 2025 mission which will see the group proactively working to achieve four highly ambitious sustainability goals by 2025. These include achieving:

• • • •

Zero to Landfill by the end of 2021 Global Sustainable Materials procurement processes by the end of 2022 A Circular Economy Business Model by 2023 A Carbon Neutral business by 2025

The Sustainability Showcase With the topic of sustainability high on everyone’s agenda and its ambitious Target : 2025 announcement, the Hexcite Group is hosting a Sustainability Showcase at its offices in Stratford, London from 2pm - 5pm on 15th September 2021. With a selected panel of expert industry speakers including retail sustainability expert Steve Lister, the event will delve into the latest developments in sustainable retail practices, share knowledge of sustainable materials and working processes that can, and have been, delivered across a broad range of projects, schemes and campaigns. Speakers will also share their insights about what sustainability means within their sectors as well as ways to deliver them. Guests will be able to immerse themselves in the world of sustainable materials, ideas and solutions and join the conversation. Due to COVID-19 restrictions, tickets to the Hexcite Group Sustainability Showcase are available by invite only. If you would like to apply for a place at the event, please email sustainabilityshowcase@hexcite-group.com

The Sustainability Showcase 2pm - 5pm 15th September Stratford, London

   From help and advice to bespoke products, we will help your vision come to life! With a range of innovative colours and effects in stock, we have exciting solutions for designers and fabricators looking to make an impact in the retail environment. ◆

The UK’s largest range of Perspex® cast acrylic colours and effects.

◆

Need a bespoke colour? Ask us about the colour matching service available in small order quantities.

◆

Hundreds of colours available from stock plus a cut to size service at all branches.

Visit our NEW website today and pick a colour using our new colour selector

www.perspex.co.uk

project

Leek United Derby Street, UK

Leek United Derby Street branch reopens after refurbishment Leek United Building Society has reopened its flagship Derby Street branch following a six-week transformation. The new look branch features several zones where customers can undertake traditional counter transactions, browse products and services, and enjoy relaxed and comfortable conversations in formal and informal meeting spaces. The modern surroundings incorporate an innovative community area for seminars and educational events as well as digital screens and video conferencing facilities. Andy Armitage, Director of Customer Services at Leek United, said: “The refurbishment of our Derby Street Branch shows commitment to the local community and our branch network. >>>>

PROJECT

“Throughout the pandemic, our members have been clear that they really value the friendly face to face service that our branches offer, along with the financial guidance that our staff provide. We’re passionate about providing new and existing members with memorable experiences and our transformed branch provides the perfect environment to make this happen.” The refurbishment was supported by Resolution Interiors, which prides itself on delivering spaces that connect brands with people. The firm worked closely with Leek United to understand the business needs, both now and into the future, and provided delivery of works from concept to construction. With a dedicated community zone, the Society is looking forward to providing a platform for its charitable and affinity partners to get involved and help enhance relationships with both members and the local community. This space has the flexibility to be used in a number of ways, whether it be coffee mornings, educational talks or community events.

HALLE BERRY x S W E AT Y B E T T Y THE

re•spin E D I T

NEW website now live!

Planet360 recently worked with Sweaty Betty’s in-house VM team to design, develop and manufacture a bespoke in-store structure. Our tripart structure created a 360-degree shopping experience based around product discovery and digital insight via QR codes. This unique VM was part of Sweaty Betty’s collaboration with re•spin by Halle Berry.

www.planet360uk.com 0330 223 6360

insight

HOL LAUNCHES FARRINGDON YOUTH

Brand works with body language expert on the launch of its new collection 2021 see HOL turn 25. Founded in 1996 as Hangers of London – the original clothes hanger business, it started small, but quickly realised it’s bigger ambitions. With a commitment to facilitate the ever-changing retail landscape HOL has adapted and developed its product offering to meet the demands of its customers. Like many businesses, it’s had its fair share of challenges, but with its determination to succeed, the group now celebrates its silver anniversary. Today HOL offers include bespoke clothes hangers, mannequins as well as VM consultancy and design services. As part of its celebrations, HOL will be launching exciting and innovative new products throughout the year. First up, and timed as retail finally opens its doors again, is Farringdon Youth – the latest range of teenage mannequins developed to complete the brands popular and commercial Farringdon collection. HOL’s success with Farringdon (on display in stores across the globe) and its plus size female TV debut on BBC’s One Show last spring, meant a new addition to the family was inevitable. “At HOL we’re committed to represent true diversity and inclusion within our mannequin ranges” said Anthony RendallDavis, HOL’s Creative Director. “I’m really proud of what we’ve achieved with Farringdon to date, the inclusion of a teenage range of poses was a no brainer. We now offer mannequins from babies to kids right up to adult including sizes 12 and 20.” The Group collaborated with leading body language expert Judi James in the creation of Farringdon Youth. “We worked with Judi at the initial concept of Farringdon back in 2018, so we were delighted to work with her again in ensuring the teenagers had a positive attitude and a sense of reality in their poses” said Rendall-Davis. The result is a capsule collection of mannequins that are expressive and dynamic. “The realistic, identifiable body language of these

mannequins has been designed to create an echo response in their audience. Posed in groups these teenagers form a gang that real teens will want to join, making them fashion role models for the shoppers” said Judi James. The shoot at Margate’s Iconic Dreamland Roller Disco, was the perfect backdrop for Farringdon Youth to showcase their animated poses. As we all dream about socialising more, the nostalgic vintage environment reminds us of good times past and hopefully in the not to distant future.

“When body language is familiar like this, it triggers a creative response in the mind’s eye. We see smiles, eye contact, and even features like hair even when they’re not there in reality” Judi James. The Youth collection, typically aged at 13/14 year old’s in a variety of poses, has been designed with interchangeable arms for maximum position possibilities. Now available online, the Farringdon Youth Dreamland catalogue can also be downloaded. In line with the anniversary year, hol-group.com has also been overhauled, radically redesigned, it now reflects the brands impressive line-up of visual solutions. HOL’s site has streamlined the businesses product services into sub brands, each with their own specialised go to mini website, all with the aim for improved navigation. Here consumers can discover not only the usual VM products such as mannequins and hangers, but also specialised information on sustainability, design and retail equipment. What other new additions to the portfolio are in 2021? HOL are keeping tight lipped, It is however, clear that 2021 looks bright for the group, as like the rest of us, it moves forward into a new post covid retail environment, filled with a mixture of excitement and reflection. The high street has certainly changed, and so has HOL.

insight

www.hol-group.com 27

E x p l o r a

S P E C T R U M

With endless design possibilities and uniform colour changing covering the entire colour range, Explora Halo Spectrum by Hacel delivers powerful performance. Allowing engaging and imaginative concepts to be created, the elegant LED pendant is available in Midi (1236 Ø ) and Micro (1077 Ø) sizes bringing lighting to life. Hacels range of innovative LED luminaires can incorporate the latest Bluetooth Low Energy control platforms, offering intelligent, revolutionary wireless lighting control.

Architecturally inspired, class leading LED luminaires, superior performance. Architecturally inspired, class leading LED luminaires, superior performance.

www.hacel.co.uk www.hacel.co.uk

project

TBC Georgia, USA

TBC concept opens first flagship space in Georgia TBC Bank has unveiled its new TBC Concept flagship at 7 Marjanishvili, Georgia, in the US, transforming the traditional bank interior design into a community hub where visitors can bank, work, network, socialise and enjoy cultural pastimes all under one roof. British design agency Sheridan&Co worked with TBC Bank to deliver a multi-use space that provides flexible working environments, remarkable hospitality and educational experiences, whilst also facilitating a stage for the rich cultural scene across Georgia. Spanning over four floors and 2,400sq m. 11 zones are sectioned according to their different functions: exhibitions and presentation halls, library, café, co-working spaces, self-services and personal banking zones. Visitors are welcomed into the open lounge area in the atrium with seating that is designed to be spacious, welcoming and invite engagement. A digital screen containing beautiful content also details different events that will happen every week. Whether people are looking for a place to work for a couple of hours, a long-term office solution or simply want to host a meeting in a beautiful environment, the design ethos at the flagship combines professionalism with culture; creating a space that people simply want to be in. A library is available, where members can access inspiring podcasts or video classes. The library also plays host to small and intimate literature events such as book launches or author readings, providing the perfect thoughtful backdrop for such an intellectual event.

A concept called ‘Canvas’, which is a collection of blank spaces within the flagship, facilitates the ever-changing calendar events at TBC. From business-driven lectures to art exhibitions, musical performances to yoga classes, the highly flexible spaces adapt to meet the needs of any event. The spaces are large enough to host an event, but intimate enough that any attendee feels a close personal connection with the speakers. >>>>

PROJECT

There is also a flexible retail offering called ‘The Newsagents’, created under the notion of a ‘newsagents-meets-stationers’. There are a selection of publications and work-related items that can be purchased here, while the space is flexible and can be easily transformed, de-merchandised and turned into a pop-up shop should TBC want to host an exciting brand. While the first encounter clients have with the TBC is dynamic, collaborative and designed to foster meeting and sharing, the first floor offers a calmer and more serene space for focus. The bank interior includes a large meeting room so clients can host board meetings or large pitches. There are also luxurious hot desks to provide space for solo work. TBC Concept will serve as a new creative – educational centre of the city.

PROJECT

FREITAG Bangkok, Thailand Photo credit: Adisorn Ruangsiridecha

FREITAG opens new store in Bangkok FREITAG’s new Bangkok store attracts visitors from all backgrounds with its 1,200 one-off bags and countless accessories made from used truck tarps. The 100sq m FREITAG store is divided into two zones: the sales area and the Sweat-Yourself Shop, where DIY-minded consumers can assemble and put the final touches to their own unique items using semi-finished products and tarp remnants from the Factory in Zurich. The interior architecture and store design are an amazing mix of customer-friendly heights and upcycled elements and were created in collaboration with local business Supermachine Studio. The ‘F-shelves’ extend from floor to ceiling with two large mirrors at either end and because the ceiling is so high, a factorystyle mezzanine has been integrated. For anyone interested, there’s a fantastic view of the entire collection of one-off items from the mezzanine floor. You can get back down to ground level using the staircase or, for the more adventurous among us, a fireman’s pole! To cushion your landing, there is a gymnastics mat from Swiss manufacturers Alder + Eisenhut that also has a cover made of a used truck tarp. Opposite the dizzying wall of shelves are counters with surfaces made of used tire rubber. When old truck tires need retreading, the worn-out tread is removed and re-placed. A local supplier has pressed the resulting rubber waste into sheets that now complement the FREITAG display system. In the Sweat-Yourself Shop, semi-finished F719 MEL BANGKOK tote bags in every imaginable shade of blue await a customized DIY finish. The large circle in the middle simply calls out to be embellished as attractively as possible with tarp remnants. Hundreds of tarp pieces hang above the worktable in a motorized cage. As with the first store in Bangkok’s Siam district and the location in Chiang Mai, the Zurich bag manufacturer is relying on its long-standing and locally well-established partner Pronto for the new opening.

Advert 86mm Advert 86mmwide widexx127mm 127mmdeep deep10-05-2017 06-08-2019

Dragon DragonDisplay DisplaySystems Systems

Designed Designed and and Manufactured Manufactured in the UK in the UK

Colours & textures at your fingertips. For all your decorative panel products.

Manufacturers Manufacturersofof merchandising merchandising systems, systems,especially especially EuroCIS: Unique in the whole for world of retail. Allforclothing-related clothing-related encompassing. Dynamic. Future-focused. Retail retailers, retailers,including including technology as the basis for success. bespoke production. bespoke production. www.lawcris.co.uk 0113 217 7177

EuroCIS: Future lab and ideas stage. www.dragondisplay.co.uk www.dragondisplay.co.uk

With highly specialised developers and solution providers. Display Systems Ltd Display Systems Ltd Tel Tel01952 01952290055 290055• •Fax: Fax:01952 01952290056 290056• •sales@dragondisplay.co.uk sales@dragondisplay.co.uk EuroCIS: The No.1 destination in Europe for everyone who sees their future in retail.

EuroShop

StarscapeFibre Optic Lighting

Trade Fairs

The Leading Trade Fair for Retail Technology Düsseldorf, Germany · www.eurocis.com

BOOST YOUR BUSINESS: Registration and tickets: www.eurocis.com/2130 Or contact us via phone or email: +44 1564 781-871 | info@itsluk.com

A sky full of stars starscape.co.uk 01289 332900 info@starscape.co.uk

Sponsor:

www.ehi.org

2017-11-26 EuroCIS 2018_Großbritannien_Retail Technology_86 x 262_Retail Focus_4c_6734

One place.

23 29 55 2017-11-26 EuroCIS 2018_Großbritannien_Retail Technology_86 x 262_Retail Focus_4c_6734.indd 1

16.11.17 10:35

project

Harrods LONDON, UK

Harrods celebrates 150 years of chocolate with new Chocolate Hall London’s world-famous Harrods has this year marked 150 years of chocolate with the opening of the much-anticipated Chocolate Hall; concluding the final chapter of the four-year restoration of the Food Halls in Harrods’ Knightsbridge store. The Chocolate Hall is a breath-taking theatre of chocolate, with magical experiences and exciting products to suit all tastes and ages. Customers can enjoy live demonstrations from Harrods’ own world-renowned chocolatiers, with fresh chocolate handcrafted in full view at the showstopping Harrods Chocolaterie, as well as access to some of the most exclusive confectionery partners and brands from around the world, all within spectacular Grade II* listed surroundings.

A history of chocolate Chocolate plays a pivotal role in the history of Harrods. The world-famous department store opened its first confectionery counter in 1870, before beginning its own in-house chocolate production in the early nineteenth century. By the 1970’s, over 100 tonnes of chocolate were produced on-site in the world-famous Knightsbridge store. The opening of the Chocolate Hall marks an important moment in the Harrods journey, as well as a milestone in the broader Masterplan redevelopment of the store; an ambitious £300m investment to refurbish much of the 1,000,000sq ft Knightsbridge site.

A significant part of the redevelopment has taken place throughout the renowned Harrods Food Halls, a global emporium of premium food and drink. The opening of the Chocolate Hall concludes the extensive Food Halls redevelopment programme. Harrods’ ambition to be the number one chocolate destination goes beyond design and into new commitments to sustainability and responsible sourcing. Ethical and sustainable sourcing are at the heart of chocolate production at Harrods and the opening of the Chocolate Hall brings with them Harrods’ commitment to only use responsibly-sourced cocoa in all new products and ownbrand Harrods chocolate. >>>>

PROJECT

Harrods achieves this by working with accredited suppliers that either buy cocoa from farms that participate in certification schemes, or buy directly from farms themselves, ensuring farmers are paid a premium. Harrods is proud to pay a premium for its cocoa and to support third-party initiatives that drive social and economic development amongst cocoa farming communities. This ambitious pledge reflects Harrods’ broader commitment to bring more sustainably produced and sourced products into the business, and to celebrate those brands which uphold ethical credentials.

State-of-the-art design The Chocolate Hall has been brought to life by award-winning designers David Collins Studio – the same design team behind the broader Harrods Food Halls transformation project. The restoration pays tribute to Harrods’ longstanding heritage in chocolate by creating an environment that reflects the Halls original Edwardian grandeur. Meticulous processes have been used to preserve the architecture, including restoring the extensive tilework by hand, and replacing those tiles which could not be restored with handmade replicas, as well as restoring the impressive granite and marble floor. The finest materials from around the world have been used to create an opulent surrounding, whilst modern technology has been incorporated throughout, such as state of the art climate-controlled counters to store confectionery. From the moment customers enter the Chocolate Hall, they will be treated to a complete sensory experience. A mesmerising lightwell, crafted from a backlit alabaster, accentuates The Harrods Chocolaterie, whilst also playing homage to the former viewing gallery that was part of the original architecture. The Harrods Chocolaterie is undoubtedly the crowning glory of the Chocolate Hall, where the magic of chocolate creation comes to life. Here, customers can witness the spectacle of live chocolate theatre, as Harrods chefs make everything from fresh bonbons and indulgent filled bars to chocolate-dipped confit fruit, all in full view. The only UK department store to make and sell its own chocolate in-house, Harrods remains the ultimate destination for showstopping food experiences and the most exceptional confectionery produce.

Elusive rarities The Chocolate Hall is proudly home to the most coveted confectionery and luxury chocolate brands, including To’ak, made with one of the rarest varieties of Ecuadorian Nacional cacao beans and handcrafted using an extraordinary fermentation process. Some 11 concession boutiques can be found in the Chocolate Hall, including heritage favourites such as William Curley and Pierre Marcolini. Meanwhile, Harrods has partnered with Belgian artisan chocolatier Godiva to reimagine the iconic Godiva

chocolate-coated strawberry, with the creation of the theatrical Dipping Station. The ultimate mid-shopping snack, customers will be able to choose from sumptuous fresh strawberries to dip into Godiva’s heavenly rich chocolate. Moreover, the Chocolate Hall remains the home of Harrods’ own-label signature confectionery, with enduring favourites including the signature Gold Bar, boasting a recipe that remains unchanged since the first time it was produced 24 years ago, and still handcrafted by an independent family-run business in Belgium. Meanwhile, the iconic Harrods chocolate covered fruit and nuts offer a selection of over twenty fruit and nut ranges, from roasted almonds to Amarena cherries, with each product made in Germany by expert craftsmen. Harrods is proud to have one of the largest chef brigades in Europe, including Head Pastry Chef Alistair Birt, a previous winner of the UK Chocolate Master contest. Michael Ward, Managing Director at Harrods, said: “The opening of our redeveloped chocolate halls is a hugely special moment for us. It is the final stage in our ambitious investment and redesign of our historic Food Halls; a project that has continued with passion and drive despite the challenges of the last year. “It is also a perfect demonstration of what Harrods does best – harnessing the greatest strengths from our heritage while reimaging luxury for a modern customer. “The launch of the Chocolate Hall not only brings the most evocative chocolate craftsmanship to life in an unparalleled setting, but also marks an important commitment towards responsible sourcing and welfare standards, something that we are proud to uphold as the cornerstone of chocolate production at Harrods.” Harrods Chocolate Hall is situated on the Ground Floor within the Food Halls.

project Flash to go

here

PROJECT

VASHI Covent Garden, UK VASHI opens its new concept flagship store in Covent Garden At the new Vashi flagship store, everyone is welcome to experience the world of fine jewellery in a whole new way. Vashi’ new flagship store in Covent Garden is its seventh bricks-and-mortar location. With an immersive in-store experience, open workshop and full behind-the-scenes visibility of every stage of production, the flagship welcomes customers into the heart of the jewellery making process like never before. The brand is on a mission to make buying and creating jewellery a better, more friendly customer experience. Guests can use the space to meet with their partners, friends or family right in the middle of the action of the new store, with the casting laboratory and workshop in full view. Unique Insight Transparency is one of the core pillars of the brand and the new store promises even more visibility into the design and making process, from the makers in the store’s front windows to the stateof-the-art workshop on the shop floor and the casting and laser labs. Each of these spaces showcases jewellery being brought to life in real time, sharing and celebrating craftsmanship that is usually hidden behind closed doors. Interaction is paramount to the brand’s vision and the store offers a number of ways for customers to be an integral part of the making journey, from design sketch to 3D-printed wax moulding, mounting, setting and polishing. Customers are invited to choose every element of a customised piece, design an item entirely bespoke or personalise something from Vashi’s ready-to-wear collections with real-time laser engraving. Those who are planning a wedding can also use the store’s 3D machine to scan their engagement ring so that Vashi can make a fitted wedding band that matches perfectly. At 4,476 square feet, the new store takes its inspiration from an artist’s studio – an inherently creative working space that’s also beautiful, reflecting the character of the artist – and spans two floors. With geometric shapes and structure throughout, the space is softened by custom furniture. Pops of colour are strategically placed across the store, with a primarily monochromatic palette punctuated with Vashi’s new molten gold hue, matte bronze details and concrete flooring. Vashi’s new vision is further realised in the store’s visual merchandising, with custom displays positioned on the main floor showcasing the brand’s ready-to-personalise pieces floating in a glass case.

The bespoke bar and lounge area – open to everyone including those not making a purchase – is designed to feel like an extension of a customer’s own home. It’s the perfect place to relax with a drink and watch and learn about the making process. Private consultation rooms are also featured throughout the store for more intimate, one-on-one appointments. Vashi Dominguez, founder and chief executive of Vashi, said: “I have always believed that buying and creating jewellery should feel extraordinary. With our new Covent Garden store, we’re taking customers behind the scenes for an experience they’ll never forget.” Work of Art Truly embodying the idea of the customer sitting at the heart of the brand, the new Love Stories installation is a key feature of the store. The digital display spans both floors, showing what Dominguez describes as a “mesmeric, ever-changing murmuration of love messages written by customers themselves.” Designed by the Vashi team and brought to life with Field.systems using Samsung’s ‘The Wall’ technology, the installation invites customers to write a message on a tablet and then watch as their handwritten words appear on the screen before their eyes. Each message is animated, moving and dancing with different colours and shapes to bring it to life and tell the story behind it. Everyone is welcome to share a message of love in this digital vault and become part of an infinite piece of art. As the first living, breathing embodiment of Vashi’s new brand vision, designed in partnership with New York-based creative studio Mythology, the store showcases how several facets of the brand design and experience have been reimagined. Highlights include a sleek, modern new logo, a new colour palette in black and white with accents of vibrant molten gold, and new packaging which has been reinvigorated to reflect the unique nature of the brand, made from eco-friendly materials to reflects the brand’s sustainable values, and designed to be a covetable object in itself.

PROJECT

Collaboration is the beating heart of the brand and Vashi worked with several partners to completely reimagine every element of the experience. Perfumer Timothy Han created a bespoke scent inspired by Vashi’s workshops, bringing together a hint of steam, the leather of bench skins and the delicate, floral fragrance of a customer passing by. Saint Martins alumni Palmer Harding produced bespoke creators’ uniforms in its signature clean silhouettes, taking inspiration from lab coats in a nod to Vashi’s knowledge and craftsmanship. Furniture designer Fred Rigby developed the custom sofa downstairs – the perfect place to relax, have an intimate conversation and watch the making process, while heritage manufacturer Emir made the workbenches where customers can take a seat beside Vashi’s makers.

PROJECT

Flash to go here

@retailfocus

products IDS The LiViT LVT flooring range from IDS combines a high performance specification, design and competitive price point. The range offers seven oak plank designs of 178mm x 1244mm and three rigid tile designs of 303mm x 607mm. Both are easy to install thanks to patented I4F click technology, are slip resistant, easy to clean and are compatible with water piped underfloor heating. LiViT offers a 5-year warranty for light commercial use and is available for 24-48 hour delivery from all IDS branches nationwide. T. +44 (0)8457 298 298 E: info@idsurfaces.co.uk www.idsurfaces.co.uk

BOLON With our new and improved sound insulation layer, our design flooring is becoming an even better acoustic choice for premises such as retail, hotels, offices and public spaces. The innovative improvement of the flooring’s sound insulating performance can be found in the design. An insulation felt layer has been added to reduce noise and sound impact up to 21-22 dB, making Bolon market leading in woven design flooring with this feature.

T. +44 844 561 0918 E:sales@flooring-concepts.co.uk www.bolon.com

IDS The characterful look of reclaimed flooring can be easily created with the popular Brada designs, part of the Malmo™ Senses Multi-Width luxury vinyl tile collection. Malmo™ Senses features the latest registered and embossed technology where the printed design is in line with the surface texture, enabling the material to perfectly mirror the look and feel of real wood. The Brada multi-width designs are part of the 12-strong Malmo™ Senses LVT range available for 24-48 hour delivery from all IDS branches nationwide. T. +44 (0)8457 298 298 E: info@idsurfaces.co.uk www.idsurfaces.co.uk

Products @retailfocus

PRODUCTS TORMAX Hygienic Pedestrian Traffic Control from TORMAX Offering a modular solution to the pressing need for retail outlets to more closely regulate the number of people entering their shop, TORMAX has launched a new add-on module, TORMAX count+go. Working in tandem with any TORMAX sliding or folding automatic entrance, this module effectively controls the number of people entering an area, setting the door to close when a pre-set limit is reached. Operated via smartphone, tablet or laptop, TORMAX count+go synchronises the timing of entry to ensure a hygienic physical distance is maintained between individuals, issuing a clear acoustic signal to alert pedestrians to wait. W: www.tormax.co.uk E:sales@tormax.co.uk

STYLE Style Secures HSW The UK’s leading moveable and partitioning wall specialist, Style, has further strengthened its partnership with the dormakaba Group by securing the exclusive UK distribution of its interior glass Horizontal Sliding Walls (HSW) range. The partnership means that Style will now offer a complete end-to-end process for architects, contractors and end user clients for the specification, provision and installation of dormakaba’s HSW partitioning systems. “dormakaba’s HSW range is a world leading portfolio of single glazed moveable partitioning wall systems, popular in high street shops, retail outlets in airports and shopping centres, restaurants and banks,” said Julian Sargent, Style’s group managing director. W: www.style-partitions.co.uk E: sales@style-partitions.co.uk S @StylePartitions

Products PRODUCTS

Excellent zephyr eCommerce agency Excellent Zephyr Launches their brand-new services to digitally transform independent retailers around the UK Excellent Zephyr launches their new eCommerce services to digitally transform independent retailers around the UK. Excellent Zephyr had previously worked with various household retail names such as Deliveroo, Monsoon and De Beers to deliver top-quality project management services. However, looking forward to the future of retail, they have spotted a unique gap in the market to deliver various professional eCommerce services to independent retailers. Their eCommerce services focus on three key areas; Digital Strategy, eCommerce Integration and Support. T: +44 020 4566 7337 W: www.excellentzephyr.com E: hello@excellentzephyr.com S @excellentzephyr

PowrPOD PowrPods are unique charging stations, delivering increased footfall for businesses such as salons, restaurants, or retail outlets. Not only do they solve a perennial problem for consumers, low battery anxiety, but the PowrApp app also directs consumers to their nearest local charging station, and can promote vendor special offers. This is a key way to drive more consumers into businesses. Sponsored pods are currently in place at various locations in the UK, including universities, where the pods have proved a huge success with sponsored brands and students. Lauren Jade Adams, Founder of PowrPod, said that: “Everyone is suffering now due to the dire economic consequences of the pandemic. Our charging solutions provide an essential service for people on the go and helps increase footfall into businesses in a safe and controlled manner and generating a much-needed new revenue stream for the vendor.” Each PowrPod is a custom-made, high-tech table that is supplied with a range of comfortable seating, super-fast

Qi wireless charging pads and charging cables, a touchfree hand sanitiser dispenser and an 18.5” LED digital advertising screen. The Bar Call app is a digital ordering system that is based on consumer input and feedback. E: info@powrpod.co.uk www.powrpod.co.uk Twitter: PowrUpClub

PRODUCTS

PRODUCTS Troldtekt Danish manufactured Troldtekt panels are commonly specified throughout the UK and Europe to improve the interior acoustic environment. Troldtekt® line forms nine acoustic solutions that make up the “design solutions” range which combines the best ideals of form and function. Founded on the Cradle to Cradle design concept, 100% Troldtekt’s natural wood wool panels are manufactured in a new state-of-the-art production facility. With a variety of different surfaces and colours, they can be supplied in the FSC® 100% category (FSC®C115450) contributing to a building’s BREEAM, DGNB and LEED rating. In addition to their high sound absorption and tactile surface, the panels offer high durability and low cost life cycle performance, as well as inherent sustainability. They are also a natural, breathable material which can absorb and release moisture, which is why they have been awarded an Allergy Friendly Product Award by Allergy UK. T. +44 (0)1978 664255 W. www.troldtekt.co.uk

FAAC Entrance Solutions Following the completion of the EUR 100 million acquisition by the Italian multinational FAAC Group earlier this year, 7 European divisions of Assa Abloy Entrance Systems and Agta Record (also part of the ASSA ABLOY Group) are now being rebranded as FAAC Entrance Solutions. As part of the EU Commission approved purchase, FAAC Entrance Solutions UK Limited will be the sole supplier of all ASSA ABLOY branded automatic pedestrian door products in the United Kingdom, including swing, slide and revolving door systems and operators. The UK division (Auto Pedestrian Doors Limited Registration No. 1256207), based in Sunbury-On-Thames – has now been rebranded as FAAC Entrance Solutions UK Limited. The transaction doesn’t represent any operational changes to management, staffing, services, or product offering. The legal entities registration number remains unchanged. The new identity roll out will start on 30th of November and will be completed in 2021. www.assaabloyentrance.co.uk/en/products/automaticdoors/

Products

Flooring + Surfaces

www.retail-focus.co.uk/insight

Armourcoat Decorative specialists Armourcoat have provided the finishing touches to The Soak, a new bar and restaurant next to London’s Victoria Station with an all-day menu that is built around signature soaked flavours through fermenting, pickling, brining and steeping techniques. Armourcoat’s Koncrete polished plaster finish is used to great effect on the bar front with recessed logo. Koncrete is an urban range of polished plaster colours and finishes designed for contemporary projects. The range offers a wealth of design options to achieve a distinctive modern look including distressed effects or recessed ‘shutter’ markings. Outside the building, Armourcoat PPX has been used to repeat the restaurant logo design. PPX is a low maintenance, durable external limestone render system that can create stunning honed and textured stone like finishes for both new build and renovation projects. T. +44 (0) 1732 460668 E. sales@armourcoat.co.uk. www.armourcoat.com Twitter: @armourcoat

Flash to go here

#Inspire

#Retail RETAIL FOCUS JOIN US ON

MAGAZINE - WEBSITE - SOCIAL

I N S TAG R A M

INstagram: @retailfocus tWIT TER @RETAILFOCUS YOUTUBE @retailfocus _______________

@RE TAILFOCUS

#Design

THE H OME OF R E TA I L DES IGN I N S P I RATION w w w.re tail-focu s .co.u k

#Creative

#Display 21

Q&A

Jaya Singh Retail Focus recently caught up with Jaya Singh, TFWA President to discuss his election as president, bringing the industry together and retail trends following the Covid-19 pandemic. RF. You have recently been elected as president of the TFWA – how does that feel? JS. I t is a huge privilege to serve as TFWA President, but I also feel an enormous sense of responsibility. This is because we, as an industry, are navigating a situation we have never encountered before. Doing this successfully requires a joinedup approach if we are to rebuild for the future and emerge stronger together. Working collaboratively, as a team, is, as far as I’m concerned, an absolute pre-requisite as we chart our way forwards in times of such unprecedented volatility. TFWA has a very solid team of board members, management committee and permanent staff. This is fundamental to the strength of the association, and, I feel very emphatically, our mainstay and key asset. The level of work and engagement from these people has been very high during this period, and I would like to thank them all for their unwavering commitment. At TFWA, we’re planning for a vast spectrum of scenarios at a very detailed level. We are constantly discussing, re-shaping, fine tuning and looking at all manner of challenges and opportunities with a large number of diverse stakeholders on a daily basis so that we are prepared for any eventuality. Communicating and then communicating again and again is critical. RF. Retail has changed dramatically, the high street is a big example of this. However, until the pandemic, travel retail was an area which had seen positive growth. Where was travel retail getting it right? JS. T here are a number of factors behind this. For one, travel retailers are able to consistently deliver experiences that can’t be replicated on the high street, providing memorable moments that stay with travelling customers long after they’ve completed their journey. Many brands also offer exclusive products that can only be purchased from duty free and travel retail stores, helping to make these destinations for customers looking for unique, one-off items. Personal service is another area that travel retailers and brands invest heavily in, adding another element that enhances the customer’s overall experience. . RF. Will the pandemic change retailers’ thinking? How will the sector evolve? JS. W ith limited options to travel, we have seen a clear shift in shopper trends towards online duty free sales and e-commerce. Many people are now actively searching for and buying their favourite duty free goods online. Savvy travel retailers have been updating their e-commerce capabilities to meet this growing trend, from offering more user-friendly

options for online payments to hosting virtual events to support and reward their customers. However, there remains a huge desire among travelling shoppers to physically visit bricks and mortar stores for the high quality service and experiences they offer. For example, the island of Hainan has remained open to domestic travellers during much of the pandemic, and has seen a boom in the number of duty free shoppers visiting the region. As a result of the recent incredible growth in offline and online sales, Hainan province now plans to grow its offshore duty free sector to around RMB60 billion (US$9.3 billion) in 2021, an increase of more than 80% on last year. The most successful travel retailers moving forward will be the ones that offer a well-balanced blend of online functionality and new digital capabilities, along with a physical store presence offering excellent customer service and product ranges that combine global bestsellers with much sought-after exclusive goods.

RF. TFWA Asia Pacific Hainan Special Edition takes place as a virtual event from 21-24 June. How will this be different from your physical events and how do we register to attend? JS. T FWA Asia Pacific Hainan Special Edition will offer the same valuable insight and numerous opportunities for the duty free and travel retail industry to meet and network as our physical events, but in an all-digital environment. We have an outstanding programme of speakers presenting at our conference and workshops, including leaders from some of the world’s biggest travel retailers such as Dufry, China Duty Free Group, Lagardère Travel Retail, Gebr. Heinemann and DFS Group. It will also be the first opportunity for our trade to see our new TFWA 365 online platform in action, which will be used to power our online business meeting services and showcase the latest launches and brand activity. Delegates can register for the event on the TFWA website

Award Winning Faux Neon

& Slimline Illuminated Letters & Shapes

NeonPlus®

High Quality Maximum Effect Amazing Brand Accuracy marked 100% Made in the UK

QUICK TURNAROUND We will beat the price of any genuine like for like quotation, guaranteed! If you think we can help with your next project, weʼre open, so please get in touch: Email: info@thesigngroup.co.uk Call: 01132524706

Retail Focus 119

Articles inside

News

FEATURE

Q&A

Project Focus