Customer satisfaction front of mind

Message from Karen Grant Government/Hotel Channel Sales Manager to mark the 60th anniversary of Berger Paints B’dos Limited

ON AUGUST 4th 2004, when I walked through the doors at Berger Paints as a marketing assistant, my focus and priorities were to build customer relations and create the best opportunities for customers and, by extension, their clients. Being customer-oriented afforded me the opportunity to move up the corporate ladder.

Exactly what is it that makes my job so much fun as well as rewarding?

“Giving of my best, my full attention, my time and honesty.” This honesty will lead customers to allow you to make purchases, not limited to paint; it will allow you to decide on colour selections for their homes, offices and establishments many times without their input.

Today, my portfolio as Channel Manager allows me to continue collaborating directly with a cadre of customers (architects, hoteliers, contractors and painters and some homeowners) but more on the corporate level. Together, with my team of two - Vance Hinds and Ronnie Mendoza - we are a dynamic force. I enjoy going on the road with them and interacting directly with the clients. This allows me to wear my safety helmet, shoes and vest; to meet directly with contractors, foremen and painters to teach them about the wide range of products we carry for their paint needs.

The joy I feel deep inside after a building is transformed from one colour to another is like an artist displaying a masterpiece on a canvas. Whether it is from ground to roof or refurbished property and finished with any of our wide range of decorative or industrial product range from Berger, I am immeasurably satisfied.

RENEE COBHAM, Senior Brand and Trade Marketing Officer. (B LaT)