Healthy Cities
Social Sharing and Community Hub
A Human Centered Design-for-Service Project
In 2025 at The National Mayors Summit, a prototype was born that inspires new connection, amplifying human-to-human culturally unique community. Traditional convenience stores have been transformed to be healthy social hubs. Convenience is still about accessibility, but in order to recapture community and meaningful interaction, access, in this vision, is about human connection blending elegantly with technology. The “new convenience” is access to key services, technolgy and support needed to build a diverse and meaningful experience for each locale that is scalable and sustainable.
drivers for success
The customer drives input into the components of the system creating balance. the Key Driver and regulator of success.
GENERAL STORE Store =community support hub
yeah! Worker = guide
humans
techology
emotion
Profit sharing people Transparency Culturally relevant products
AI & image recognition Computer vision Omni channel tech Tracking & MR profit
Mission driven Waste reduction Closed loop supply chain
The Human Touch and Customer Service is Still Alive.
planet Reuse & recycle Predictive maintenance Renewable and scalable energy
The best of analog meets seamless omni-channel living
Key service features ALTERNATIVE INCOME Energy producing solar supports paying into the grid. As a result the community gets a break on their energy bill.
FRICTION REMOVAL
FRANCHISE MODEL
Smart stores reduce the pain of:
The franchise model helps shop owners blend infrastructure support with local demand and creativity of owners.
Waiting in line Transactions Inventory management Shrinkage ...all things of the past
Analytics reports are shared providing data, for example, how well other stores’ service prototypes are doing.
SUPPLY CHAIN
CUSTOMIZATION
HUMAN EXPERIENCE
Communities barter with goods they grow and make as well as use the 3D printer.
Smart products, infrastructure and stores will enable retailers and manufacturers to delight shoppers with fully customized and culturally nuanced-for-the-local shopping experiences.
Services offered in store are driven by tangible connection, emotion and tactility.
Farmers supply unusually shaped produce or “ugly food” for reduced prices and benifit from connected data from stores when growing and delivering. Close out pricing on fresh food practically free at the end of the day for 1/2 hour before closing.
A plethora of data will be curated, collected and triangulated to support experience. Humans will add touch and “hand made” which will be desired to offset mechanization.
Shop workers, along with their digital assistants become makers, experts and curators. Prototyping new services becomes an interactive experience where customers can share feedback in the moment.