BUILDINGS
Faults managed
Checks performed
Housekeeping Tasks
Time saved
+500.000
+200.000
+800.000
+100.000 hours
Hotels +300
Countries 18
Users +2.000
BUILDINGS
We optimize your hotel resources, therefore improving guest experience. Tangible savings from day one
Incident management
Optimize communication between departments, reduce response times and improve operations in your hotels.
Housekeeping management
Real-time communication between departments for a shorter resolution time. Avoid unnecessary calls to report faults, using paper annotations or working with shared Excels.
Analysis and control of your hotels
Dynamic tasks assignment to chambermaids, minibar restocking, overseeing room, cleaning times per chambermaid and status (GUEST or DEPARTURE).
Analysis tool with KPIs for quick detection of problems. Periodic sending of reports, automatic notifications, dashboards, etc.
It has never been so easy to fully control your hotels
A solution designed for Hotels.
Optimize · Guest satisfaction and online reputation · Communication between departments · Information details about your hotels · Speed of hotel operations · Faster response time to guest inquiries · Task organization · Maintenance of hotel equipment · Time saving on housekeeping
Reduce · Guest incidents · Amount of paper used · Delivery time of rooms · Unforseen tasks · Time spent preparing reports and collecting data · Improvisation in your operations · Reaction time to guest inquiries
Low cost. Important benefits.
ÂżHow much does it cost? Thanks to our SaaS (Software as a Service) solution, you will only pay a small fee for monthly use. The service is always updated with the latest upgrades and improvements with no large deployment costs or need to invest in powerful computer equipment.
ÂżHow can you benefit? We offer you the tools to optimize your human resources and improve the response time to your guests. Thus saving you time during your daily schedule and providing an interesting KPIs for better decision making.
The cost of the system is the equivalent to a continental breakfast.
10 Reasons
why you need
1 3 5
A solution designed for hotels We are familiar with your problems and the requirements that need to be met in order to be useful.
Process optimization Optimize your resources with greater benefits to the company's operating account.
Analysis of the results KPIs generation for a fast analysis and comparison between hotels. Automatic sending of periodic reports for better decision making.
Hub 2 4 6
BUILDINGS
Reduce response time Improve guest experience by reducing response time to their requests.
All information registered All the information is stored, in detail, for future traceability queries. Analysis of repeated incidents, resolution times, people involved, etc.
Tasks planning Avoid having to improvise in your day-to-day tasks, keep legal inspections updated, plan in depth cleaning, use of dynamic assignment of tasks, etc.
7
Global system A single platform for the whole management. Avoid having separate software for each utility.
8
Bidirectional integration with your PMS.
9
Simple and intuitive use Easy interface developed for any type of user from your hotel: maintenance, housekeeping, front office, F&B, etc. Users adaptation time: 1 day.
10
Control of external suppliers Control and management of suppliers. Automatic notifications to external suppliers, work sheet attachments, contract management with expiration date notices, etc.
Flexibility and scalability Totally scalable solution using different modules that can be acquired when needed. Constant improvements and tailored development to your needs.
Your human resources are to attend to your guests.
Analysis of your hotels in real time Spa & Fitness Sauna in need of repair Temperature sensor with calibration problems. Access denied to sauna.
Room 412 Cleaning in progress The chambermaid is cleaning the room and it will soon be available for Checkin. Room 210 BLOCKED Faulty A/C Fancoil doesn’t work correctly and the room temperature is 28.6ºC.
Room 105 Guest complaint The guest is dissatisfied with the cleanliness of the room.
New York Meeting Room Client request The client requests that the projector be assembled for the meeting at 10:00 h.
Know in detail what is happening in each of your hotels Boiler Room Review pending Notify the external supplier to schedule the biannual heating and cooling control 7th Floor corridor Halogens melted The corridor has some melted halogens Room 432 Legionella measurements The technician is taking the Legionella values as the techncal law requires. Reception Guest’s requesting towels The guest in room 318 is requesting a bath towel, slippers and bathrobe.
Transformation Center Certification scheduled The inspector is coming at 11am to perform the periodic certification.
Analysis of your company
Hotel Queens Park 1st in Resolution Ranking. This hotel is the fastest at solving incidents with an average time of 18 minutes.
Hotel 5th Avenue Technical-legal contracts next to expire. It's time to renew them.
Hotel Caribbean Time spent housekeeping exceeds the target threshold and is above the hotels average. They have to improve processes.
Hotel Baires The feasible savings optimizing the cleaning processes are 118,580 â‚Ź/year. Take note of the changes performed at your London hotel.
Hotel Saint John 38 daily repairs 43% of faults related to the heating system.
Hotel Great Wall The most efficient hotel thanks to the actions performed last year. This hotel has the lowest consumption per room.
Hotel Sidney NSW The hotel refurbishment is completed at 78% with an availability forecast of 2 months more or less
Hotel Gaudi 16 checks still pending. Complete the tasks planned for a correct conservation.
Have an overview of all your hotels.
Quality module What are the objectives of the quality module? There are two main objectives of this module: 1) Avoid repeat complaints, report all departments involved. 2) Improve guest experience before CheckOut. · Carry out the necessary actions so that your guest is aware how important they are to the hotel. · Improve the guest’s opinion before they follow up on Social Networks, TripAdvisor, Booking, etc. · Automatically get your DEPARTURE list with the incidents during the stay for a personalized follow-up during Checkout.
Analysis and traceability · Immediate notification as new guests comments, allowing a fast personalized response before the guest leaves the hotel. · Analysis, internal monitoring and follow up with the guest. · Know in detail what percentage of complaints, suggestions and opinions there are regarding air conditioning, wifi, cleaning, personal attention, etc. · Cross data between Quality, Maintenance and Housekeeping modules for a better analysis. · Generation and automatic sending of periodic reports.
Improve your guest’s experience before they leave the hotel
Maintenance module Fault management · Report of new faults by reception, Housekeeping and other departments. · Automatic notification to the maintenance technician · Avoid errors in verbal notifications · Traceability in resolutions and information about personnel that have intervened. · Attach documents and photos. · Report faults to other departments or external suppliers. · Automatic notification to Housekeeping in case that a room needs cleaning after a repair has been camed out.
Revisions and inspections
Analysis and traceability
· Planned maintenance: preventive and technicallegal. · Creation of a maintenance book according to each hotel and local regulations. · Notice of upcoming revisions and inspections. · Maintenance books exporting to PDF. · Inventory and coding (QR) of all hotel equipment. · Preventive programming of room revision in order to reduce unplanned tasks, thus increasing guest satisfaction.
· Periodic sending of maintenance reports. · Advanced search with floor and room history, equipment, date, fault type, etc. · Analysis of resolution time, equipment with most faults, average daily faults, etc. · Know the percentage of faults reported by your guests and optimize this important indicator. · Document manager to upload the equipments technical manuals that can be accessed from the mobile APP at any time. · Faults history of all equipment and traceabilty of previous actions performed.
Voice transcription for faster reporting by Housekeeping department
Engineering & Construction module · Document management of each hotel with access to executive projects, supplier guarantees, technical manuals, construction licenses, etc. · Creation of new refurbishments, works control, generation of works certification, summary of incidents to be corrected by the contractor, etc. · Programming of periodic audits for a quality control of the installed products. · Planning of future actions based on the history of each hotel, and previous experiences. · Linking the building module with the corrective maintenance module.
Real-time and historical control of the refurbishments carried out
Housekeeping module · Dynamic tasks assignment by the Housekeeping manager · Automatic notification in case of CheckOut, check room, new guest request, etc. · Management of Lost & Found and Do Not Disturb (DND). · Consumption of minibar in real time in Reception to improve efficiency of restocking at CheckOut. · Monitoring the location of each chambermaid, cleaning routes, etc. · Obtain KPIs with cleaning times, feasible savings, quality and productivity ratios. · Useful information for both external cleaning companies and inhouse. · Planning the necessary staff based on your room occupation, chambermaid ratio, etc. · Placement of QR codes in each room for unequivocal management of cleanliness.
Your Housekeeping manager will be able to check up to 80% more rooms, therefore improving guest satisfaction.
www.hub-buildings.com ¡ info@hub-buildings.com