Armando & Melissa Bernasconi, September 2019 @7000ft

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SEPTEMBER 2019 | VOL 5, ISSUE 9

By The Greater Flagstaff Chamber of Commerce

BECAUSE A

HEALTHY BUSINESS CLIMATE AND A

THRIVING COMMUNITY ARE INSEPARABLE

ARMANDO BERNASCONI

CEO, Quality Connections

FLAGSTAFF SCIENCE FESTIVAL

2022 WAGES TODAY


CELEBRATING OUR FIRST ANNIVERSARY

THANK YOU It’s been an honor to serve the community during our first year. Thank you for trusting us to restore your independence!

RHNA.ERNESTHEALTH.COM

Follow Us

1851 N. Gemini Drive • Flagstaff, AZ 86001 • 928.774.7070


UPCOMING CHAMBER EVENTS

CONTENTS

Thursday, September 12th 7:30 - 9:30 am Little America Hotel 2515 E Butler Ave Flagstaff, AZ 86004

Thursday, June 13th 7:30 - 9:30 am

Sponsored by

DoubleTree by Hilton Flagstaff 1175 W Route 66 ARMANDO & MELISSA BERNASCONI DR. COLLEEN CEO, QUALITY CONNECTIONS A. SMITH Flagstaff, AZ 86001 PRESIDENT PAGE 8 OF COCONINO COMMUNITY COLLEGE IS OUR AUGUST @7000FT FEATURE PAGE 8

Sponsored by Doors open at 7am.

Doors open at 7am.

Register Now! FLG SCIENCE FESTIVAL PAGE 10

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PRESIDENT'S MESSAGE NEWEST CHAMBER MEMBERS EVERY MEMBER COUNTS LEADERSHIP @7000ft ARMANDO BERNASCONI

STARLITE LANES

Williams Business Alliance Luncheon

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Wednesday, September 25th

FLAGSTAFF FESTIVAL OF SCIENCE

11:30 am -1:00 pm

STARLITE LANE'S RON GETTO

The Grand Depot Cafe Grand Canyon Railway 233 N Grand Canyon Blvd Williams, AZ 86046

CHAMBER BUSINESS ADVOCACY BE LOCAL, BE CHAMBER

GREATER FLAGSTAFF CHAMBER OF COMMERCE | SEPTEMBER 2019 | VOL 5, ISSUE 9

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Cheer team, great food & fr

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7000ft | JULY 2019 | VOL 5, ISSUE 7 | GREATER FLAGSTAFF CHAMBER OF COMMERCE

INTRODUCTION @7000ft is published monthly by the Greater Flagstaff Chamber of Commerce with revenue from member dues, advertising and sponsorships. All rights reserved. Reproduction of the whole or any part of the contents of this publication, by any method or purpose whatsoever, without written permission from the publisher is strictly prohibited. Only Chamber members can advertise in @7000ft. To place advertising contact the Chamber.

Greater Flagstaff Chamber of Commerce 101 W. Route 66, Flagstaff, AZ 86001 (928) 774-4505 info@flagstaffchamber.com flagstaffchamber.com

CHAMBER LEADERSHIP Officers

Directors

Chair Brenda Hazlett APS

Monica Attridge Hozhoni Foundation

1st Vice Chair Mark Love Massage Envy 2nd Vice Chair Joe Pozar, Jr. Joy Cone Co. 3rd Vice Chair Clay McCauslin KAFF/KMGN Radio

Doug Bonate BBVA Compass Bank Guillermo Cortes Shephard-Wesnitzer, Inc. Walter Crutchfield Vintage Partners Mark Harris Terry Marxen Chevrolet Cadillac Jacquie Kellogg West USA Realty

Treasurer Jennifer Nordstrom Cecily Maniaci Toasted Owl Nordstrom & Pete Muscarella Associates PC Immediate Past Chairman Randon Cupp Foothills Bank

Ex-Officio Joanne Keene Northern Arizona University Dr. Colleen Smith Coconino Community College

Straightline Builders Patrick Nackard Nackard Companies Fred Reese Little America Lindie Rodgers Superior Propane Richard Sanchez State Farm Insurance Cassity Smith Flagstaff Young Professionals Flo Spyrow Northern Arizona Healthcare

e ebsit See w lendar for cavents of e gstaff a / ess.fl busin mber.com a ch vents e

Cover Photo Credit: Barb Sherman

John Stigmon ECoNA Steve Thompson Colliers International Kelly Tulloss Sutcliffe Floral Bryce Warren Twin Arrows Casino Resort


BUSINESS INFLUENCERS

VIEW FROM THE CHAMBER PRESIDENT’S DESK LIVE LOCAL-LOVE LOCAL-BUY LOCAL

Get Caught Buying Local! Because the Greater Flagstaff Chamber believes that a healthy business climate and a thriving community are inseparable, we ask you to play your part and please BUY LOCAL! The most prosperous and inviting communities across our great land are those with many small locally owned businesses that give their communities a distinct character and flare. Sound like Flagstaff? Well it is! We’re fortunate that Flagstaff is one of them. For many years, the Greater Flagstaff Chamber of Commerce has supported and promoted BUY LOCAL because we know that the lifeblood of our small business community relies on a high volume of consumers taking advantage of the great products they provide. If you’re like me, you like choices and small businesses offer unique and diverse items that we really cannot find in other types of stores. You don’t have to leave Flagstaff to find top notch retailers, great deals and exceptional customer service! When we buy local, we are helping retailers that provide a valuable tax base for the government, and much needed jobs for local residents. In addition to providing a tax base for city services like street repairs, fire protection, and trash collection, small businesses provide a tremendous amount of support to non-profits too so they can provide for those less fortunate.

Julie Pastrick President + CEO

If you were to go to a community down South and do your shopping, you are elevating their economy. The Chamber asks you to stay put and shop here to elevate our local economy. Lots of great local businesses cater to outdoor recreation gear, culinary delights, boutique style clothing and jewelry, beer and wine, river running, snowboarding, skiing. You name a retail need; we likely have an outlet in Flagstaff with those items. So please LIVE LOCAL- LOVE LOCAL- BUY LOCAL! WHY? Our Greater Flagstaff Chamber motto states it the best: BECAUSE A HEALTHY BUSINESS CLIMATE AND A THRIVING COMMUNITY ARE INSEPARABLE.

It’s obvious that everything we’re looking for cannot always be found in Flagstaff, but please before you go out of town or look online, look around and shop in your hometown first. There’s great value shopping here in your backyard. Buy Flagstaff first so your money stays LOCAL. Now more than ever with labor rates rising, businesses need to feel confident that they can make it and keep their doors open with a larger consumer base, not a smaller one. Keeping your dollars local will add to the prosperity of our community and our quality of life which we all enjoy.

JOIN OUR COMMUNITY, GROW YOUR BUSINESS, CONNECT & ENGAGE

Become a member today! Visit our website flagstaffchamber.com or call Kat Ross, Vice President of Investor Relations at (928) 774-4505

GREATER FLAGSTAFF CHAMBER OF COMMERCE | SEPTEMBER 2019 | VOL 5, ISSUE 9

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CHAMBER BUSINESS INSIGHTS RADIO SHOW Tune in to our show every Tuesday and Thursday at 8:07 AM on KAFF Country Legends 93.5FM and AM930 Listen to the latest interviews at flagstaffchamber.com/media

Here are some of the latest interviews you can listen to on our website:

Graciela de Moral – Came to Pass Residential Treatment Center With a big heart for helping the Flagstaff community, Graciela opened Came to Pass Residential Treatment Center one year ago. Specializing in treating drug and alcohol addiction, Came to Pass offers medication management, psychiatric counseling, 12 step meetings, fitness/nutrition programs, and job re-entry services.

Tom Eickmeyer – Physician Services Inc. (PSI) PSI has been providing employee drug testing services in Flagstaff for over a year. With three types of testing, benefits include minimal collection wait times, on- staff medical review officers to verify test accuracy, and they do not require employers to sign a contract.

Uli Hauck – Eaglerider Flagstaff With a fleet of 35 bikes, Eaglerider serves customers from all over the world who want to experience our region by motorcycle. The shop is located on Route 66, and offers itinerary advice, free helmets, hotel/ bike packages, and even has a diner with Italian coffee!

Eric Wolverton – Habitat for Humanity of Northern Arizona/ReStore Habitat for Humanity plays an integral role helping those in need find housing around Flagstaff. Located on 4th Street, ReStore sells gently used goods to benefit their cause-even offering free donation pickups! Learn how you can help Habitat for Humanity’s mission.

Sheryl Dawson – Dawson Consulting Group Dawson Consulting Group improves clients’ lives by using the Whole Life Profile Assessment, which examines physical, financial, psychological, relational, and spiritual components. If you want to reach new goals and find balance, listen for Dawson Consulting Group’s workshop at the Flagstaff Athletic Club on September 21st.

Regina Entrolizo – Brookdale Senior Living Solutions Brookdale has been in business in Flagstaff for over 19 years. As a client focused living center, they strive to meet the needs of residents as they age in place while honoring who they are as individuals, taking physical, emotional, psychological, spiritual, and intellectual wellness all into account.

NEWEST CHAMBER MEMBERS

Welcome to the Greater Flagstaff Chamber of Commerce

ASPEN DELI 20 N Beaver St. Flagstaff, AZ 86001 (928) 440-5176 aspendeliflagstaff.com

CSP TECHNOLOGIES 31 Bell Rock Plaza Suite A Sedona, AZ 86351 (928) 399-7557 csp-technologies.com

ARIZONA ROOF REJUVENATORS Munds Park , AZ 86017 (928) 706-6003 roofmaxx.com

ITRADE PAY 817 N Humphreys Street Flagstaff, AZ 86001 (928) 851-7335 itradepay.com

UNITED HEALTHCARE Flagstaff, AZ 86001 (602) 255-8458 uhc.com

FOREVERLAWN NORTHERN ARIZONA Flagstaff, AZ 86004 (928) 606-3426 foreverlawn.com

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7000ft | SEPTEMBER 2019 | VOL 5, ISSUE 9 | GREATER FLAGSTAFF CHAMBER OF COMMERCE

GRAND CANYON BREWERY & DISTILLERY 1800 S Milton, Ste 11 Flagstaff, AZ 86001 (928) 774-1114 grandcanyonbrewery.com


CHAMBER WELCOMES & CONGRATULATES

10

30 YEARS

1

YEARS

2

5

50

RIBBON CUTTING

YEARS

3

4

25

RIBBON CUTTING

5

YEARS

6 1. Warner's Nursery- 30 Year Anniversary 2. Wildflower Bread Company - 10 Year Anniversary 3. St. Vincent de Paul - 50 Year Anniversary 4. Nova Home Loans- Grand Opening Ribbon Cutting 5. Grand Canyon Brewery - Grand Opening Ribbon Cutting 6. Kolt/Rewind/The Wolf/The Big Talker Radio- 25 Year Anniversary

STAY UP TO DATE!

You have joined a special organization. This is a partnership & WE are working on your behalf.

@flagstaffchamber

@flgchamber

ENews emailed every 2nd Tuesday

GREATER FLAGSTAFF CHAMBER OF COMMERCE | SEPTEMBER 2019 | VOL 5, ISSUE 9

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LEADERSHIP @

7000ft

Armando & Melissa Bernasconi

Advancing a Strong Community

Photo credit: Barb Sherman


ARMANDO BERNASCONI WHY ARE YOU IN YOUR BUSINESS OR PROFESSION? Melissa and I worked in the disability employment field in Flagstaff since the early 1990's. In 1999, we moved downtown with my college roommate, Ben Sutcliffe, who had Cerebral Palsy. He was completely capable mentally; but had no control of his limbs and was not able to talk, walk or care for himself. We wanted to help give Ben access to the same life experiences that we got to enjoy. Ben wanted two things in life more than anything: a girlfriend and a job. He wanted to be self-sufficient. This became our Mission. After forming Quality Connections, we hired Ben as our Webmaster and his job was to upload products onto the website using his communication device. Several years later, Ben was married to the love of his life. His legacy lives on through QCoffice, which now is able to help many others pursue their employment dreams.

HOW LONG HAS YOUR COMPANY BEEN IN BUSINESS OR HOW LONG HAVE YOU BEEN IN THIS PROFESSION? Quality Connections was incorporated as a 501(c)3 nonprofit organization in October of 1999.

IF YOU COULD GO BACK IN TIME, WOULD YOU CHANGE YOUR PROFESSIONAL PATH? IF SO, HOW? QC has impacted the lives of 1,800 people, helping them become more independent. We take a lot of pride in that. Looking back, there are many small things we would change, but this path we are on seems to fit us well.

FROM WHOM DO YOU SEEK BUSINESS ADVICE? Our Department Heads, and my mentor

CEO/QUALITY CONNECTIONS

3012 E Rte 66, Flagstaff, AZ 86004 (928) 773-8787

Pete Garcia, former CEO of Chicanos por la Casa for 30 years.

growing, you’re not going to be inventing at a size that can actually move the needle.”

WHAT ADVICE WOULD YOU GIVE TO SOMEONE JUST STARTING OUT IN YOUR PROFESSION?

HOW MANY PEOPLE DO YOU SERVE - IN RESIDENTIAL, EDUCATIONAL AND WORKFORCE PROGRAMS?

I’m terrible with advice so I try not to give it.

HOW WOULD YOU DESCRIBE YOUR ROLE IN OUR COMMUNITY? PLEASE EXPLAIN HOW YOU IMPLEMENT THIS ROLE IN DAILY WORK.

17 in Residential, 45 in Montessori Day Program, and 200 in Employment Services.

WHAT TYPES OF PRODUCTS DO YOU SUPPLY THROUGH QC OFFICE?

The people we serve are largely voiceless and lack opportunity. Our role in the community is that of an advocate and to bring economic opportunity to them.

Office Supplies, Ink & Toner, Cleaning Supplies, Office Furniture, Green Products, School Supplies, Health & Safety Supplies, and Breakroom Supplies.

WHAT DO YOU DO FOR FUN?

WHAT MANTRA OR RULE DO YOU STRIVE TO LIVE BY?

I’m fortunate enough to be able to say that work is my play.

WHAT INSPIRES YOU? I am inspired when thinking about how business & commerce can be used as a force for good in the community.

WHY DID YOU CHOOSE TO LIVE AND STAY IN FLAGSTAFF?

"The best possible social program is a job.” We believe that everyone, no matter the barrier, should have the opportunity to be a part of our community through employment. We are driven to help people with disabilities overcome barriers in order to maintain long- lasting stable employment.

Because of its natural beauty and smalltown values but also amenities of a much larger community. The people of Flagstaff try to be inclusive of all groups, including people with disabilities. Flagstaff understands that when we help the most vulnerable among us, the whole community benefits. Flagstaff really gets it!

WHERE DO YOU HOPE TO BE IN 10 YEARS?

TO WHAT DO YOU ATTRIBUTE YOUR PROFESSIONAL SUCCESS?

What is now clearer than ever to me is the concept that people & businesses want to do the right thing. By supporting this mission-driven business, our customers get the quality supplies they need at competitive prices and help solve a social problem. It's a great model and it works!

Persistence-Melissa and I never give up.

WHAT IS WORSE THAN FAILURE? We need to fail in order to succeed. Jeff Bezos said, “If the size of your failures isn’t

QCoffice will be the hub of commerce through Shared Value purchasing in Flagstaff.

WHAT IS CLEARER TO YOU TODAY THAN IT WAS 10 YEARS AGO?

GREATER FLAGSTAFF CHAMBER OF COMMERCE | SEPTEMBER 2019 | VOL 5, ISSUE 9

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FLAGSTAFF FESTIVAL OF SCIENCE Apollo Astronaut Taking Flagstaff to the Moon and Beyond: By Bonnie Stevens The 10th and youngest man to ever walk on the Moon envisions a base camp, observatory and rocket launching pad on the lunar surface. “We’re going to want to see people going and exploring more,” said General Charlie Duke. “The human heart is meant to explore.” The Apollo 16 astronaut was so appreciative of the Flagstaff scientists and community that helped him prepare for his 1972 mission that he and Commander John Young named a Moon crater in Flagstaff’s honor. Near their Lunar Highlands landing spot is “Flag Crater,” a name that remains today. “I found Flagstaff to be one of the most interesting places that we visited to study geology. I loved the people, the San Francisco Peaks and the beauty of the area.” Duke also visited Meteor Crater and hiked the Grand Canyon as part of his training. “With the astrogeology branch of the USGS [in Flagstaff] helping us, we felt well-qualified to describe the rocks we found on the Moon and pick up the right ones. I loved all those guys!” Duke and Young practiced maneuvering a Moon buggy prototype over rough volcanic terrain and in and out of a simulated crater field north of town. “The suspension provided a lot smoother ride than we had on the Moon! The practice rover on Earth was 800 to 900 pounds and a lot more stable. The one on the Moon only weighed 80 pounds. The thing bounced around a lot!” Decades after his history-making flight, Duke is following his tracks back to Northern Arizona to launch the 2019 Flagstaff Festival of Science, “To the Moon and Beyond,” as the W. L. Gore and Associates Keynote Presenter. Free tickets are available at the

photo courtesy of NASA

Northern Arizona University Central Ticket Office (nau.edu/cto; (928) 523-5661) for his 7 p.m., Friday, Sept. 20 presentation in Ardrey Auditorium. The Flagstaff Festival of Science is celebrating its 30th anniversary, Sept. 20 - 29, 2019, offering more than 100 free activities. Find the full program at www.scifest.org.

LEAD. INSPIRE.

We’re proud to support Greater Flagstaff Chamber of Commerce and the work they do to foster a strong and thriving business climate now and far into the future.

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7000ft | SEPTEMBER 2019 | VOL 5, ISSUE 9

| GREATER FLAGSTAFF CHAMBER OF COMMERCE

485190-19

Change.


CHAMBER TALKS SMALL BUSINESS WITH RON GETTO Local Business Owner Tackles Flagstaff’s Wage Mandate Head-On yet the majority of my employees don’t fall into that category. As a result, our costs have gone up dramatically. A year ago at this time our hourly wage earners were getting $11 an hour; now they earn $15.50 an hour. ED: Increased costs lead to what result?

The @7,000ft magazine editor (ED) sat with Starlite Lanes owner Ron Getto to get his take on the City’s wage mandate, local employment, and life in 2022. ED: Let’s get right to it. Rumor on the street is you’re paying employees higher hourly wages than what is currently mandated. Is that true? RG: Absolutely. While I didn’t vote for the living wage, I’ve chosen to institute the 2022 living wage for all of my employees. I have a few employees who legitimately deserve to earn this wage (who are single parents, etc.);

RG: As an entrepreneur who takes risks every day, I resent being told how to spend excess profits. In the past, I have chosen to use those profits to offer healthcare to all full-time employees—so healthcare has been their right. Even though it’s expensive, it’s an example of how I chose to spend my profit. I have considered discontinuing healthcare, but I made the decision to keep it because the employees receiving the benefit truly need it. ED: Is that the only result? RG: Oh, no. Not by a long shot. The wage increase has cost me over $50,000 annualized every year. Discounted annually into the infinite future that equals $500,000. In other words, the value of my business has gone down $500,000 to a buyer because of the increased labor costs. Every business goes down when profitability goes down.

RG: The living wage mandate has made it too expensive to hire high school students anymore, and it’s with real sadness that I can’t offer that since it is really shortchanging our youth. Starlite Lanes is willing to take a dramatic hit to our profitability for a year to see how we can operate under this burden, and it’s fairly certain that the laws of economics will apply where we buy fewer hours of labor at higher labor costs. ED: Anything else? RG: Ironically, the wage increases have pushed my best employees to the back of the line; instead of giving my full-time business partners raises in my business, it goes to my support staff. By going to the 2022 wage today, I told them that it would be the last wage raise and that in January I would start focusing on my best full-time employees who are receiving healthcare. One more item, I want to warn other small businesses how soon we will experience the 2022 living wage, with a 25% labor increase in just the next 18 months. You have to get ready and understand what it will mean for your business as soon as possible. ED: Thanks!

ED: Has your strategy impacted who you hire?

Your Complete Office Products Supplier QC Office offers over 100,000 office supply products from the top brands at QCoffice.org, tax-free, with FREE delivery. Every single order directly supports employment for 50 workers with disabilities!

Empowering people is good for the community.

QCoffice.org

928-527-3223 QCoffice is a Division of Quality Connections Inc., a 501(c)3 nonprofit organization, and an Arizona Qualifying Charitable Organization (QCO: 20310) GREATER FLAGSTAFF CHAMBER OF COMMERCE | SEPTEMBER 2019 | VOL 5, ISSUE 9

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CHAMBER BUSINESS ADVOCACY City of Flagstaff Seeks Zoning Restrictions The City of Flagstaff Zoning Code Administrator has proposed changes to the City’s current zoning code related to Accessory Dwelling Units (ADUs), how they are determined to be an ADU, and the City’s current Mixed-Use code. Several in the community have voiced concerns related to the proposed City of Flagstaff zoning code changes to the mixed-use portion of our code. The concerns include, and are not limited to: A. The City Council should conduct a cost analysis for each Zoning Code amendment to determine the additional cost that a zoning code amendment may add to doing business in the City. B. Concerns were raised that the proposed amendments may spur Private Property Rights Protection Act issues.

parking instead of structured parking, which could fuel additional sprawl of the City. F. The City needs to find ways to assist in reducing costs for developers. The water and waste water impact fees are excessive, particularly compared to other cities in the state. Is there a way to remove the water and waste water fees from an enterprise fund so that fees may be waved or reduced to assist with the cost of affordable housing without the City having to cover the costs? The Chamber is working closely with the City’s Zoning Code Administrator, the Planning and Zoning Commission, and the Mayor and City Council to ensure particularly that private property rights are protected, and any changes do not diminish the ability of the community to regenerate and grow.

C. The City is in need of work force housing. Additional student housing allows other types of housing choices to become more available. In turn, this will lower the cost of the other types of housing (simple supply and demand). By making it harder to develop student housing, it will minimize the ability of market rental rates to decrease for other housing types. D. The higher densities are necessary to provide lower development costs and lower rental rates. Concerns were expressed that having a requirement for a Conditional Use Permit to develop over a specific density, bedroom ratio, etc., would cause developers to construct at lower densities to avoid the Conditional Use Permit process. The additional regulation for the High Occupancy Housing will make it harder to do business in the City; also, the Council wants to know when a new regulation will make it harder to do business. E. The requirement for a Conditional Use Permit may cause developers to develop larger areas of land and use surface

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THE

LEADERSHIP EVENT Flagstaff Young Professionals

A Division of the Greater Flagstaff Chamber of Commerce

2019 Leadership Mentors Brenda Hazlett

Randon Cupp

Scott Gold

Kai Kaoni

Art Babbott

Aaron Richards

Leslie Gilmore

Kari Watson

Jeff Theiss

Flagstaff Young Professionals hosted their 2nd Annual Mentoring Event “Invest In Your Future� last month. Nine local leaders in our community came together to coach, guide and inspire almost 60 Young Professionals in an interactive round table discussion about how to become successful in their careers. Each mentor brought different experiences and a unique perspective on what it takes to get where you want to be in life. The subjects discussed were beneficial and diverse including how to create a work/life balance, how to manage different personalities, switching careers, working with millennials and much more. The Young Professional attendees were engaged the entire time vetting quality questions to enable them to better their careers.

offered by so many during the 2nd annual event. Flagstaff Young Professionals now has 105 members and is the fastest growing Division of the Greater Flagstaff Chamber of Commerce. You can refer a young professional that wants to develop their career and get them to become a part of this great organization. The membership is $19.95 a year for Chamber member employers to enroll their team. Non Chamber members are charged $39.95 to enroll. Please contact Cassity Smith at csmith@flagstaffchamber.com if you have any questions or would like to sign up for membership.

There were many chamber businesses that invested in their own employees by sending them to the event. Employers saw that this was a professional development opportunity for sharing and learning in a designed and structured environment with fast-paced momentum. Investing in their emerging leaders and allowing them to attend this motivating session assisted them in their current roles within their company. FYP believes its developing group offers a unique professional experience, and appreciates the business mentoring GREATER FLAGSTAFF CHAMBER OF COMMERCE | SEPTEMBER 2019 | VOL 5, ISSUE 9

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BE LOCAL, BE CHAMBER Small Business Drives Our Character

Olsen's Grain Flagstaff Olsen's Grain Flagstaff

staff

Olsen's Grain Flag

Salon Brio on Aspen

ar & Grill

iB Karma Sush

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Salon Brio on Aspen Salon Brio on Aspen

Karma Sushi Bar & Grill

7000ft | SEPTEMBER 2019 | VOL 5, ISSUE 9 | GREATER FLAGSTAFF CHAMBER OF COMMERCE

Karma Sushi Bar & Grill


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