Summer 2012
Special Offers
An untouched, unspo覺lt parad覺se 覺n the heart of the med覺terranean...
North Cyprus
Celebrating 19 years of holidays in North Cyprus OLI DA H Y S
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We hope you enjoy browsing through the special offers in this brochure. Both of these offers can be booked online at www.cyprusparadise.com or by calling the number shown below. If you wish to make a reservation or require further information please call us on 020 8343 8888
Our hours of opening are: Monday – Friday 9:00 am – 7:00 pm Saturdays 9:00 am – 6:00 pm Outside these times please feel free to email us at sales@cyprusparadise.com
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We only work with those suppliers who, like us, are experts in their field. Our local agency in Cyprus – TourPlus - has 33 years of experience and our local representatives and guides are hand-picked from the best in the business. As Cyprus Paradise guests, you will have a 24 hour TourPlus Holiday Line at your disposal, so that, should the need arise, you can contact us at any time during your holiday.
ECIALIS
For this special offer programme, we have chosen two very charming and popular hotels in North Cyprus. Whilst both hotels offer excellent standards of accommodation and facilities, each has its own charm and appeal. One will suit those clients looking for the luxury and pampering that only a true 5 star establishment can provide, whilst the other will suit those looking for a more informal and homely feel that you can only find in a family-run hotel. Whatever your choice, we are sure that either one of these offers will tempt you. One attribute that both offers share is incredible value for money. Where, in this day and age can you spend a week in a 5 star hotel in the Mediterranean, including flights, transfers, and evening meals from just £329? North Cyprus…that’s where!!
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Our experience means that we can offer you not only better service but also better prices. Whether you have travelled with us before, or this is your first holiday with Cyprus Paradise, you can be sure that your holiday is our priority.
H CYPR T U R
Welcome to our Special Offers Summer 2012 brochure, offering very special deals to beautiful North Cyprus. Cyprus Paradise has been operating holidays to this delightful region for 19 years. We are delighted to be able to share the benefit of our knowledge and expertise with you.
www.cyprusparadise.com 020 8343 8888
Book Online & Save on to our award-winning website.
Simplicity itself to navigate, our comprehensive website is ‘open all hours’ and full of useful features, including an easy to use, on-line booking facility. Some of its best features are detailed below, but the best way to see all the benefits is by visiting us at www.cyprusparadise.com
Visit www.cyprusparadise.com to find up-to-the-minute details of all Special Offers and Late Availability Bargains to North Cyprus including departures from many regional airports. Be flexible and you can save £££’s! Our E-Newsletter Save yourself the effort of continually checking our Late Availability and Special Offers page by registering for our Late Deals Notification, and be amongst the first to be informed of any special offers coming up in the near future. An e-mail will be sent to you the moment a new deal becomes available. Booking A Holiday or Flight Online Our simple to use and fully secure online booking facility enables you to book any of our brochure featured holidays at a time to suit you. Once you have made your choice and made either a deposit or full payment a confirmation e-mail will be automatically sent to you detailing your booking. Written confirmation will follow in the post thereafter. Our on-line booking facility can also be used to check availability and confirm pricing.
Visit our facebook page at Facebook.com/CyprusParadise for more information on North Cyprus current events, recommendations and to enter our weekly/monthly competitions. If you are an avid tweeter, follow us on twitter@ cyprus_paradise to stay updated on everything about North Cyprus and to get instant notification on all our competitions and great value holiday deals. You may also visit our YouTube channel at youtube.com/cypruspremier for North Cyprus holiday related videos.
Do more online... As well as booking our great value holiday experiences, we are giving all our customers even more control over their holiday bookings with our new client care tools on www.CyprusParadise.com. Simply entering your booking details will give you access to all the following; - Viewing your booking summary - View and print your holiday booking confirmation - Submit Advanced Passenger Information (APIS) - Make payment in full or in instalments before your balance due date.
Visit us and book online at
www.CyprusParadise.com 3
THERE IS A SECRET ISLAND IN THE HEART OF THE MEDITERRANEAN… “…a hidden jewel in the Levant – with golden beaches, picturepostcard villages and brilliant weather”. That is how Northern Cyprus has been described in the UK press, and knowing the country like we do, it is understandable that the hardened ‘hacks’ of Fleet Street are inspired to such prose.
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Even in this age of mass-tourism, Northern Cyprus remains virtually undiscovered and gloriously under-populated. Considered to be the most beautiful part of the island, the north receives less than one tenth of the visitors that swarm to the better known Cypriot resorts of Paphos, Limassol and Larnaca. The stunning horseshoe-shaped harbour in Kyrenia (pictured), is just one of the many unforgettable sights waiting to greet you in this unique holiday destination. The natural geography of Northern Cyprus is such that you can spend the morning by the sea, indulging your tan, enjoy lunch in a mountain-top taverna, taking in the spectacular views and then spend a leisurely afternoon exploring some of the most incredible historical and cultural sites to be found in the whole of the Mediterranean. Surprisingly, amongst all this serenity and natural beauty, Northern Cyprus has another, more lively side. The town of Kyrenia has over 300 restaurants and tavernas, serving a wide range of cuisine from traditional Mediterranean fare to gourmet international dishes. For the more adventurous, there is an excellent choice of activities, such as horse riding, paragliding, go-karting, quad-biking, jeep safaris, archery and a full range of water sports including PADI scuba diving, waterskiing and windsurďŹ ng. The wonderful thing is that in Northern Cyprus, these activities blend in with their surroundings rather than overwhelm them. The sheer beauty of the countryside, the natural friendliness of the people and the most pleasing climate in the Mediterranean combine to make Northern Cyprus a truly unique holiday experience, and one that will stay in your memory for many years to come.
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NORTH CYPRUS It is impossible to describe here just what it is that makes all of the ingredients for a relaxed, Mediterranean holiday. Don’t take our word for it, go and see for yourself!
Essential Information SPECIAL OFFER FLIGHTS The special offer prices featured in this brochure are based on Wednesday and Sunday departures from London Stansted to Ercan International (North Cyprus). For Manchester departures please add £50 per person. All flights to North Cyprus include a courtesy stop en-route of approximately 45 minutes. You will not normally be required to disembark the aircraft. WHERE TO STAY Most of the accommodation featured in this brochure is situated in and around the picturesque harbour town of Kyrenia. We have tried to describe the location of each property as accurately as possible. Many hotels are set along the coast to the east or west of Kyrenia itself, or in the villages located in the foothills of the Five Finger Mountains, such as the renowned village of Bellapais, with its beautiful 13th century monastery. Whether you prefer a town-centre hotel, a hillside retreat or a beach-front property, we are sure to have something to suit. If you need advice then our friendly reservations team will be pleased to help. If you want to get out and about and explore, then car hire is advisable. Driving is on the left, as in the UK, so it is very easy to get around. ACCOMMODATION Cyprus Paradise Ratings With such a wide range of properties to choose from, it can be very difficult to select the best type of hotel to suit your needs. We feel that official ratings are unreliable and do not correspond with UK standards, so using our expert knowledge of each property and the feedback we get from our clients, we have given an overall rating to each property to give you an idea of what to expect – this is not just based on the standard of the accommodation, but also the facilities, location, service and other aspects which we believe are important for your enjoyment. are our own opinions and are provided as a guide to assist in your selection. If you want more information on any aspect of the accommodation please ask our knowledgeable staff who will do their best to provide you with more detailed information. We have tried to describe the facilities and accommodation offered by the hotels featured in this brochure as accurately as possible at the time of going to press (January 2012). Hotels in North Cyprus are normally privately owned and managed by friendly staff. shown in good faith and generally available. However, they may on occasion be unavailable due to maintenance, mechanical faults or weather conditions or because the small number of visitors in the resort does not justify their opening or operation. Cyprus Paradise is not responsible for this as these decisions are taken locally. Low season prices reflect the fact that some facilities and/
www.cyprusparadise.com 020 8343 8888
Beautiful natural scenery, unspoiled beaches, hospitable friendly people and a history that spans over 9,000 years… or services may not be available. During local or national holidays, certain facilities such as museums, sightseeing excursions and shopping may be limited. Such events are regrettably beyond our control. Some things may be different in North Cyprus than you might expect in the UK. Don’t be surprised if from time to time in all accommodation water and electricity supplies fluctuate and cupboard space is limited. You may find it difficult to find a clothes iron, so pack a travel iron. Many hotels provide a kettle but do not supply tea and coffee or may charge for it. Please note that room types are described using local terms. For example ‘bungalow’ may refer to accommodation on two floors. All our prices are based on 2 persons sharing twin or double-bedded accommodation, except where otherwise indicated. Single-room supplements are as shown. Half board indicates breakfast and one main meal per day (usually dinner). Breakfast is continental unless otherwise stated. Although accommodation units may be described as ‘twin’, they will be provided according to availability and may also refer to a ‘double’ room. If you have a specific preference for twin or double beds, or would prefer singlelevel accommodation, we will endeavour to meet these requirements but cannot guarantee it. It is vital that you inform us at the time of booking. SATELLITE TELEVISION Clients should be aware that satellite television services in northern Cyprus do not usually include any of the SKY channels. However most services do provide for at least 1 or 2 English-speaking channels. ELECTRICITY SUPPLY In most hotels, the electricity supply is identical to that in the UK. i.e. 220 / 240 volts with a standard UK three pin socket. Some lighting and air-conditioning sockets may be of the two pin variety, however, this is unusual. HOLIDAY DURATION We always refer to holiday duration in terms of ‘number of nights’ reserved at a holiday accommodation. On the last day of your holiday, you will probably have to vacate your room by midday but rooms for storing luggage and changing facilities will normally be provided. UNUSED SERVICES Kindly note that refunds are not available for services provided but not utilised. If travelling on a bed and breakfast or half board arrangement, you may find that you lose a meal calculated to take this into account and no refunds will be made in this respect. SELF-CATERING Self-catering varies tremendously throughout our resorts. Cooking facilities are limited and will not be what you would expect to find in your kitchen, but they are all adequate to rustle up a light meal for children or a snack.
BEACHES All beaches in North Cyprus are open to the public and are not the property of the hotel they are situated near. holidays, locals and guests of other hotels may use the facilities and services of the beach you are using. A charge will usually be made to all non-residents for use of sun beds, parasols etc. HISTORIC SITES AND MUSEUMS Many historic sites, particularly the Crusader castles, are rubble and dangerous precipices that have not been fenced adults, is a necessity, along with sensible shoes and a torch, if possible, when visiting castles or other historic sites. In the hot summer months, you are advised to wear a hat when visiting open-air sites and carry plenty of water with you at all times. Some museums and historic sites open only in the mornings. Please enquire with our Kyrenia office for up-todate information. HEALTH Visitors to North Cyprus do not require any medical treatments or inoculations prior to entry. However, it may be sensible to have typhoid and cholera vaccinations – we recommend you consult your doctor prior to departure. In addition, the Department of Health issue a booklet (T5) ‘Health Advice For Travellers’, which is available from the Department of Health itself.
STERLING AND TRAVELLERS CHEQUES British pounds sterling are accepted in most places in North Cyprus. Many prices in local restaurants and shops are shown in UK sterling as well as Turkish Lira. If this is not the case, most establishments will convert your bill into UK pounds sterling using the exchange rate quoted in that day’s newspaper. Change will almost always be given in TL. Sterling travellers cheques may be cashed at any of the numerous banks and bureaux de change found in both Kyrenia and Famagusta. Travellers cheques or cash in Euros, US dollars or other currencies are not as readily accepted. PASSPORTS AND VISAS All passengers must possess a full passport to travel to North Cyprus. Infants must have their own passport to travel overseas. If any member of your party, for example newlywed wives, changes their name between booking their holiday and the departure date, it is important to notify us immediately so that the ticket when produced is issued in the new name. It is essential that the initials and the name on the ticket match those on the passport, otherwise the passenger will not be permitted to travel and any applicable insurances will be invalid. If there is no time to amend the passport before departure, the Marriage Certificate should be carried in the passport. A visa is not required by British passport holders to travel to
North Cyprus. Non-British citizens should check their own position with regard to passports and visas with the London Representative of the Turkish Republic of Northern Cyprus on tel: 020 7631 1920. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. BORDER CONTROLS Many of our flights utilise Larnaca airport, which is located in the south of the island. To access the resort towns of Kyrenia and Famagusta, it is necessary to pass through the ‘green line’ which divides the north and south of the island. This ‘dividing line’ is seen by the Turkish Cypriot authorities as a legitimate border between the two communities of Cyprus and usual border crossing controls will apply. You will be required to produce your passport for inspection at this crossing point and may also be subject to Customs and Excise inspection. Similarly, the same conditions will apply on your return journey. CUSTOMS & EXCISE ALLOWANCES Clients using our Larnaca flights should be aware that upon entering the Republic of Cyprus, normal EU duty free allowances will apply. As North Cyprus is not currently a member of the EU, cigarettes and alcohol purchased in the north cannot be imported into the Republic at the end of your stay. There is no ‘duty free’ allowance between the two sectors of Cyprus and anybody importing goods from the north could be liable to prosecution or an on-the-spot fine. However, there are no restrictions in place between the Republic of Cyprus and the UK. Cigarettes and alcohol purchased in the Republic can be imported into the UK without restriction. Clients using our Ercan (North Cyprus) flights are permitted the standard nonEU allowance when returning to the UK. TRANSFERS Hotel transfer times from Ercan International airport (North Cyprus) and from Larnaca are shown on the relevant hotel pages. Transfers to and from Larnaca may be subject to a change of transfer bus at the ‘green line’ separating the south and north of the island. FLIGHT DELAYS In the event of a flight being delayed, Cyprus Paradise will arrange for the following to be provided, whenever practical and subject to the airport being able to cater for this:– Over 4 hours, an appropriate meal; for delays of at least 8 hours extending beyond midnight, overnight accommodation will be provided wherever possible. However, this will depend on such factors as the expected length of the delay, local availability of accommodation, immigration rulings, etc. Where long flight delays result in lost holiday time, no refunds are given by hotels for unused accommodation, as rooms are held for delayed arrivals, not re-let. Similarly, airlines do not offer compensation for flight delays. It is in recognition of the above that holiday travel insurance policies normally offer monetary compensation for flight delays under certain circumstances. RETURN FLIGHTS Please come along to our ‘welcome meeting’, which is usually held in your hotel the day after you arrive in North Cyprus. You will find out useful information about your holiday and our representatives will also be able to check that the details which you have for your return flights are correct and inform you about your transfer arrangements.
www.cyprusparadise.com 020 8343 8888
INCLUDES t $PNQrehensive insurance t Unlimited mileage t -PDBM UBxes t Road map of North Cyprus t Delivery & collection
Hiring a car may be the best possible way to enjoy your holiday in North Cyprus. You can discover the richness and diversity of the country in a more intimate way.
EXCLUDES t Collision damage waiver (£3 per day / paid locally) t Petrol/diesel t Interior damage t Flat tyres t Windscreen breakage t Additional drivers (£3 per day)
Local public transport is not nearly as efficient as it is in the UK, and with petrol and car hire prices being relatively cheap, why not hire a car and explore North Cyprus? Visit far flung places such as the Pan Handle (Karpaz Peninsula) and explore many other hidden gems at your leisure. Driving in North Cyprus is the same as in the UK (on the left), the road conditions are reasonably good and major routes are all signposted. All you need is a current driving licence (not international) and your car can be delivered to your hotel or the airport free of charge. Prices in £’s per day
CAR HIRE GROUP
Apr-June July-Oct
A Economic Car (1.2 Litre & 1.4 Litre) Manual - A/C
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B Family Car 4 Door (1.5 Litre & 1.6 Litre) Manual - A/C
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25
C Family Car 4 Door (1.5 Litre & 1.6 Litre) Automatic - A/C
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26
D Jeep 4x4 Soft Top (1.6 Litre) Manual
24
28
E People Carrier 7 Seater (1.6 Litre) Manual - A/C
33
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Altinkaya Holiday Resort & Residence
Special Offer
Book Online at www.CyprusParadise.com Or call our experts on 020 8343 8888 10
www.cyprusparadise.com 020 8343 8888 Hotel room
AT A GLANCE
ALTINKAYA HOLIDAY RESORT & RESIDENCE
Ideally set in the foothills of the Kyrenia mountain range, midway between the historic village of Bellapais and the town of Kyrenia, the Altinkaya Holiday Resort is a popular choice for families and couples alluring gardens and there are two pools, one in the main complex and road from the main holiday resort and has a more serene atmosphere, where children are not encouraged.
Location: t -PDBUFE CFUween Kyrenia, which is 1.5 miles away and Bellapais, which is 2 miles away. t Transfer time from Ercan airport 35 minutes t IS NJOVUFT USBOTGFS GrPN -BSOBDB BJSQPrt Amenities: t Outdoor freshwater swimming pools t Table tennis t Pool table and table football (payable locally) t Room service (payable locally) t Massage (by appointment payable locally) t Turkish Cypriot and barbecue nights in high season t Wireless internet access in lobby and pool bars
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Accommodation: Bungalows all have a shower and/or bath and wc, satellite TV, direct dial telephone, air conditioning/ heating, hairdryer, safety deposit
£399 £289 Bed & Breakfast Bungalow
Prices in £’s per person
(Based on 2 persons sharing) 7 NIGHTS
10 NIGHTS
14 NIGHTS
16 MAY - 19 JUN
289
349
20 JUN - 17 JUL
329
369
389 429
18 JUL - 28 AUG
369
399
459
29 AUG - 27 SEP
339
379
439
28 SEP - 31 OCT
319
349
399
Supplements (Prices in £’s per person per night) Room Upgrade – Hotel Half Board Single Supplement t Subject to availability
FREE* 6 9
but most have a separate sitting area, some are on one storey and others have a galleried bedroom. Family rooms will sleep up to 4. Hotel rooms offer a higher standard of accommodation and have the same amenities as the bungalows except that they all have a bath and a balcony and can only sleep 2. Residence rooms are similar to the bungalows except that they are decorated and furnished to two bedroom bungalows. Eating & Drinking: Board Basis: Bed & breakfast with half board available on payment of a supplement Breakfast is served in the Armonia Restaurant in on half board have open buffet meze and a choice of main courses from a set menu for their evening meal. In summer the pool bars serve snacks and drinks and the Armonia Bar is open all year round. 11
Malpas Hotel & Casino Special Offer Book Online at www.CyprusParadise.com Or call our experts on 020 8343 8888 12
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AT A GLANCE
Hotel room
Location: t In the hills to the east of Kyrenia, close to the village of ÇatalkÜy and just 5 miles from central Kyrenia. sunbathing terraces and jetty is approximately to Kyrenia and the beach club a few times per day. t NJOVUFT USBOTGFS Grom Ercan airport t IS NJOVUFT USBOTGFS Grom Larnaca airport
MALPAS HOTEL & CASINO A great choice for couples and families alike – a high standard of accommodation and facilities in a beautiful location.
is surrounded by loungers and shades with refreshing drinks served Choose from beautifully appointed hotel rooms in the main building and Diamond Court or the spacious Pearl and Sapphire mini villas, which are ideal for families. For those who want to explore, there is a regular free shuttle service to
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where Malpas guests have free entrance and use of loungers and shades on the seafront sunbathing terraces and jetty.
ÂŁ489 ÂŁ329
Hotel/ Diamond Court room
Prices in £’s per person
(Based on 2 persons sharing) 7 NIGHTS
NOW 24 MAR - 16 APR 17 APR - 15 MAY 16 MAY - 27 MAY 28 MAY - 20 JUN 21 JUN - 06 JUL 07 JUL - 23 AUG 24 AUG - 09 SEP 10 SEP - 30 SEP 01 OCT - 25 OCT 26 OCT - 31 OCT Exclusion periods apply
Half Board
469 399 329 399 469 529 509 499 479 499
WAS SAVE 569
18%
489 569 569 569 629 609 589 559 589
18% 42% 30% 18% 16% 16% 15% 14% 15%
10 NIGHTS
14 NIGHTS
NOW
WAS SAVE
NOW
569 499 429 499 599 659 639 599 579 599
689 17%
699 599 529 599 729 799 769 759 729 699
599 679 679 699 759 739 699 669 699
17% 37% 27% 14% 13% 14% 14% 13% 14%
WAS SAVE 849 18%
749 839 839 869 949 899 869 829 849
Accommodation: Hotel & Diamond Court rooms all have an en suite bath, shower and wc, satellite TV, direct dial telephone, wireless internet access (payable locally) air conditioning/ heating, hairdryer, minibar, safety deposit box and balcony. Sea view rooms are available on payment of a supplement. Pearl Bungalows have a galleried bedroom and have a terrace instead of a balcony and no bath. Sapphire Mini Villas have the same facilities as above but also have a separate twin bedroom downstairs. Please ask for details and prices. Eating & Drinking: Board Basis: Half Board Breakfast and dinner are served as an open buet in the Fontana Restaurant. In summer there are attractive terraces with great views.
is open all year round for drinks and snacks.
Supplements (Prices in £’s per person per night) Sea-View Single Supplement Supplement during 18-22 August and 25-29 October (dates inclusive)
20% 37% 29% 16% 16% 14% 13% 12% 18%
Amenities: t Outdoor freshwater swimming pool with children’s section (summer only) t $PSOBro beach club (summer only) t Towels are supplied for use around pool and at beach t Indoor pool t Room Service (payable locally) t Fitness room t Billiards (payable locally) t Massage and beauty treatments (payable locally) t Turkish Bath t Sauna t Steam Room t Turkish Bath t $BTJOP t Turkish Cypriot nights in high season t $IJMEren’s play area
6 20 28
which is situated at the beach club which is open all year round, although the bar is closed in winter. 13
BOOKING CONDITIONS 1. Your Holiday Contract Your contract is with CYPRUS PREMIER HOLIDAYS LTD and CYPRUS PARADISE is a trading name of Cyprus Premier Holidays Ltd. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as your booking is confirmed, at which time you will be given a conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. 2. Your Financial Protection We provide full financial protection for our package holidays. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 9345. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. 3. ABTA We are a voluntary Member of ABTA, membership number Y2916. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability
Neither does it apply to claims which are solely in respect of physical injury or claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA/IDRS Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. 4. Your Holiday Price 1) We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. 2) When you make your booking you must pay a non-refundable deposit of £75 per person. Higher deposits or flight balance may be due at the time of booking for certain flights/airlines and may be nonrefundable (please enquire at time of booking). Certain holiday packages may also require full non-refundable must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements and we shall retain your deposit. Payment by credit card will incur a 1.95% non-refundable surcharge unless otherwise notified at the time of payment that there has been a change in this rate. No charge is made for payment by debit card. All monies you pay to the travel agent are held by them on our behalf at all times. Any variation to this pricing policy will be notified to you at time of booking. 3) Changes in transportation costs (including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports) and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have
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to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. 5. If You Change Your Booking If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25 per change, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. 6. If You Cancel Your Holiday You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in accordance with the table below. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Period before departure within which written notice of cancellation is received by us
Amount of payment due to us
More than 56 days 56 to 31 days 30 to 21 days 20 days to 0 days
Deposit 50% 75% 100%
7. If We Change or Cancel Your Holiday It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 6 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of London Airport (i.e. Stansted, Luton, Heathrow or Gatwick), change of accommodation to another of the same or similar standard. If we make a major change to your holiday, we will inform you or your travel agent as soon as is reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements
www.cyprusparadise.com 020 8343 8888 of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below: IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY Period before departure within which
Amount you will receive from us cancellation for each full fare paying passenger
More than 42 days 29 to 42 days 15 to 28 days 1 to 14 days On departure date or in resort
No compensation £10 £15 £20 £25
you are entitled to do so. Force Majeure - We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. 8. If You Have A Complaint If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and your resort representative immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Cyprus Premier Holidays Ltd, 311 Ballards Lane, Finchley, London N12 8LY giving your booking reference and all other relevant information. Please concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please also see clause 3 above on ABTA. 9. Our Liability to You If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for any relevant international convention, for example the Montreal Convention in respect of travel by air, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/ or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk
11. Special Requests Any special requests must be advised to us at the time of booking, e.g. diet, room location, a particular facility at a hotel etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee confirmation invoice or any other documentation or that it has been passed on to our suppliers is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us in writing. 12. Building Work Northern Cyprus permits building work by law, and we cannot legally prevent this. If disruption in your resort is severe we shall offer you an alternative Cyprus Premier Holidays accommodation of the same or similar standard at no extra cost, subject to availability. 13. Prompt assistance in resort If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. 14. Passport, Visa and Immigration Requirements Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. 15. Excursions Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. 16. Data Protection Policy Cyprus Premier Holidays Ltd is a data protection controller for the purpose of the Data Protection Act 1998. It is necessary for us to collect certain personal details from you to ensure your booking is processed correctly and your travel names and address of party members, credit/debit card details or other payment details, telephone contact details and special requirements such as those relating to any disability, dietary or medical condition which may affect the holiday arrangement. If we do require additional personal details, we shall advise you before we obtain these from you. 17. Brochure Accuracy Our holidays are planned many months in advance of brochure production and may not reflect the true situation at the time you are on holiday. Hoteliers and suppliers may withdraw or change a facility temporarily or otherwise, for local reasons, some of the outdoor facilities may not be open early or late in the season or in the winter or some indoor facilities may be kept closed in the summer. Some advertised amenities including sports facilities may carry a are beyond our control. When we are told of any significant changes we will let you know before you travel. Brochures are our responsibility as your tour mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
10. Insurance It is a condition of booking your holiday with us that you immediately take out relevant travel insurance with an adequate amount of cover for your
18. Price changes, Pricing and Factual Accuracy Every attempt has been made to ensure the accuracy of pricing and factual information presented in this brochure. However, prices are subject to change without notice, and rare pricing errors may occur in this brochure. Similarly, inadvertent factual errors may occur. Cyprus Premier Holidays Ltd will not be held responsible for such errors. However, we will take prompt action to correct any errors that are brought to our attention.
you chose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.
Terms are subject to change without notice. Applicable terms are those published on our website at the time of booking.
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311 Ballards Lane, Finchley, London N12 8LY 020 8343 8888