PARTNERS IN WELLNESS Working with Businesses
EXPANDING YOUR YOUNG LIVING BUSINESS Young Living loves to welcome business owners into our family. As you—a member of Young Living—develop partnerships with business owners and other Young Living members, a few tips can help. In this guide, we’ll take you through some best practices for preparing and hosting your first meeting, building a relationship, and more. As you add these habits to your business-building skillset, you’ll find they’ll not only help you develop relationships with business owners but also with all prospective Young Living customers and members!
PREPARE YOURSELF Being personally prepared allows to you create a positive space where opportunity can grow.
CONSIDER THE UNIQUE INDIVIDUAL: Seek to understand your contacts and their customers, so you can offer helpful ways to improve the business experience.
D R E S S P R O F E S S I O N A L LY: Match the culture of the business or community you’re hoping to build a relationship with.
LEARN THE LINGO: Research the industry and culture of the business, so you can have an engaging and productive conversation.
KNOW YOUR CUSTOMER
As you step into your customer’s shoes, you’ll be better equipped to see the opportunities and possibilities that Young Living can bring to them.
L E A R N A B O U T T H E I N D U S T R Y:
Data and facts tailored to your contact will show you’ve done your homework and help make a compelling case for a partnership.
IDENTIFY POTENTIAL AREAS OF CONCERN:
Consider anything that the customer may bring up and come ready with solutions.
P R E PA R E YO U R P R E S E N TAT I O N :
Bring any helpful handouts and samples, and you can offer to bring lunch as a nice touch!
MAKE A PERSONAL CONNECTION:
Always remember the customer’s name, look for ways you can relate to him or her, and try to remember personal details that you can bring up in future conversations.
HOST YOUR FIRST MEETING First impressions are always important. Make sure you keep the mood light and full of uplifting energy. S E T T H E A P P O I N T M E N T: Offer a variety of times and ways to meet. Keep in mind that you can meet in person, set up a conference call, or host a video conference via a service such as Skype.
CO ME PR EPA R ED: Get comfortable with your presentation before the meeting. Always have a backup plan in case of lost handouts, a computer crash, or other unexpected troubles.
STICK TO THE TIMING: Be considerate of your contact by being prompt and ending on time.
PLAN FOR QUESTIONS AND C A S UA L CO N V E R S AT I O N : Budget time into your meeting, so you can listen to any concerns, questions, or discussions from your customer.
S TAY C A L M A N D C O N F I D E N T, E V E N DURING QUESTIONS: Don’t get nervous if you can’t answer a question right away. Kindly promise you’ll do some research and follow up. When you find an answer, it will be another opportunity to contact him or her and will show that you’re dependable!
LE AVE A PRODUC T SAMPLE: Bring something you referenced in your presentation, so the potential client can experience the product firsthand.
BE PR EPA R ED TO SIGN THE BUSINE SS O W N E R U P I M M E D I AT E LY: You won’t want to miss the opportunity to sign up your contact on the spot, whether it’s a Membership or Professional Account. Be sure to bring the following documents:
OO OO
M em be r A gr ee m en t
Pr of es si onal
A cc ou nt A gr ee m ent C am er a to ta ke a ph oto of th e bu si ne ss OO Bl an k pa pe r to w rite a fe w lin es ab ou t th ei r bu si ne ss an d ho w th ey pl an to in co rp or at e th e pr od uc t OO Bl an k ta x exem pt io n fo rm fo r yo ur sp ec ifi c st ate OO C ur re nt Yo un g Li vi ng Pr od uc t G ui de OO
BE THEIR EXPERT CONTACT
Interested businesses will be excited to work with you. Be prepared to serve their needs and be sure to offer assistance.
T R E AT T H E I R C U S TO M E R S W E L L : Business owners love to see their vendors go above and beyond with clients. Offer samples, recipe cards, or anything that invites customers to explore the products.
KEEP UP WITH YOUNG LIVING’S SOCIAL MEDIA: Read through Young Living’s blog, Facebook page, and other resources to stay current with YL news, announcements, and tools.
PR EPA R E R E SOU RCE S: Consider creating a Facebook group or hosting a class for their customers and seek to solve their customers’ problems for them.
BECOME A MASTER OF ESSENTIAL OILS FOR THE BUSINESS: Seek training for essential oils in the industry, understand the claims surrounding the products the business will use, and find recipes and formulas that might be helpful.
R E A D A N D U N D E R S TA N D YO U N G LIVING’S POLICIES AND PROCEDURES: Becoming familiar with things like sales tax exemption policies, how to request a name change, and sister accounts will help you better serve your customer.
CONTINUE THE RELATIONSHIP If you take good care of your business relationship, you can find a lifelong friend and associate.
FOLLOW UP WITH YOUR CUSTOMERS: Regularly check in on them and see how you can help.
SUGGEST DIFFERENT PRODUCTS: Over time, switching things up or including new products may better serve the business.
OFFER NEW SERVICES: Find out what support and services have been helpful, and think of new ways you can cater to their needs.
BRING A NEW SET OF SAMPLES: Ensure your business owner keeps a stash of current samples on hand for their customers.
THANK THEM FOR THEIR ORDER AND FUTURE BUSINESS: Showing gratitude and kindness will foster a supportive friendship and partnership.
REFER PEOPLE TO THEM: Recommend their business to others! This will show that you believe in their mission and is a way to say “thank you” for their loyalty. Young Living is excited to support your efforts in these business communities. As you diversify your Young Living team with these business professionals, you’ll see how their expertise enriches your Young Living community and brings people with a wealth of knowledge to your organization. We look forward to helping you on this journey and seeing your progress!
NOTES
We believe that a product is only as good as the process that created it. ®
is our commitment to crafting pristine products without compromise.
3125 Executive Parkway, Lehi, Utah 84043 • YoungLiving.com • 1.800.371.3515 Item #24813