10 ROLES OF THE
SUPPORT TEAM 1. Coordinating the development of the Co-Creation Network 1.1 Accountabilities 1.1.1 Facilitating the learning of the Network as a whole, by harvesting (documenting) the key ideas, lessons, practices worth replicating, and valuable principles emerging from its practice, during and between the team’s face-to-face and online exchanges, and the basecamps of the whole Network.
1.2 Tasks
2.2 Examples of Support Team Tasks
1.2.1 Maintain a team learning journal online.
2.2.1 Monitor, support, and make visible the accomplishments committed at the last workshop.
1.2.2 Continually update the team’s momentum plan in a document accessible to all. 1.2.3 Increase the value of the online library to users, by keeping its tagging and navigation system up to date. 1.2.4 Participate in team meetings or calls.
1.1.2 Creating and keeping the Network’s momentum plan up to date. A momentum plan is our collective work plan, broken down into months, so that we see our work not only as a patchwork of different, unrelated actions, but something where we are building momentum by taking into account the inter-relatedness and synergy of each other’s actions. That’s the only way for a small group of people, to accomplish more than the sum of their individual actions. 1.1.3 Managing the Network’s online library and continually increasing its value to its users. 1.1.4 Supporting the Jönköping Microsystem Festival 2015 group. 1.1.5 Liaising with the Steering Group, Yorkshire and the Humber Leadership Academy, AHSN, and other stakeholders.
2. S upporting the cultivation of the CoPs “The support team’s function is particularly important early in the initiative because communities evolve in idiosyncratic ways – there is simply no way to program their evolution.” (E. Wenger) 2.1 Accountabilities in working with early stage (potential and coalescing) CoPs. 2.1.1 Keeping the state-of-play in the supported CoPs up to date. 2.1.2 Inspiring and encouraging the facilitators’ online communication and collaboration. 2.1.3 Developing proficiency with the virtual platform’s features and behaviours.
2.2.2 Create a table reflecting the present state of play in the supported CoPs, including in the columns: the name of the CoP, facilitator and core group members, status of the progress towards coalescing the community, next steps. 2.2.3 Check for new online items to reflect and act on, at least twice a week; help the facilitators furthering their enquiries. 2.2.4 Spread practices worth replicating across the CoPs, e.g. how to attract new members, by making the community visible; various launch strategies. 2.2.5 Learn to support the communities with simple tech issues and refer the more complex ones to the technical support staff.
If you would like to join the support team please contact us via our website: www.ia-cocreationnetwork.com