Connect The Bay’s Online Business Magazine
September 2014
Latest Business News | Events | Opportunities
Tauranga Chamber Of Commerce | 1
In This Issue Connect SEPTEMBER 2014
Welcome from the CEO Page .............. 3
Crombie Lockwood (NZ) Ltd DNZ Property Group Ltd Electionz.com Farmer Auto Village Ford Fulton Hogan Kale Print Lock-It Data Risk Management
Up close & personal with Sally Cooke from Tuskany Agency Page ............... 6
Creative Collaboration Key to Success. BOP Polytechnic Page .............. 7
Mills Reef Winery Personnel Resources Port of Tauranga Sanford Ltd Sign Creations Ltd Tulloch Photography ZESPRI International Ltd
Chamber of Commerce Tauranga Smart Business Centre 65 Chapel Street Tauranga 3110 Ph: (64) 7 577 9823 Tauranga Chamber Of Commerce | 2
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Welcome to Connect During the last few months there has been a lot of exciting news for the region, all heralding great economic contributions. You get the sense that the Bay is thriving and growing and all the new developments will bring employment opportunities, rising incomes and higher skilled jobs. All of which we need to have an economy that is sustainable and matches our population growth. It is hard to isolate any one of those good news stories as “the best one”, but when they are all added up and put into the mix, they signal that important growth is happening. The decision by Tauranga Energy Consumer Trust (TECT) for a $15 million funding contribution to the Tertiary Partnership is definitely one of those. The flag went up on the Tertiary Campus and up to 2000 students, along with TrustPower’s 350 staff coming into the city, will transform the CBD into a vibrant and humming regional hub of commercial, culture and civic activity. The Tertiary Campus will offer courses and degrees that align to the region’s industry needs including marine science, high value manufacturing including titanium, ICT, horticulture, health services, sport and recreation and Maori economic development. All of which contribute to the possibilities for business innovation and employment. With innovation being one of the cornerstones of the new campus, equally exciting is the recent announcement of the innovation hub between Wharf 42 (ICT), Te Puna Newnham Park and
Titanium Industry Development Association. All of those businesses are leading edge in their own right; imagine what they will achieve as a cluster! The kiwifruit industry has shown us that innovation can be developed through adversity. After a successful harvest this season, the industry is starting to get over the effects of Psa with new grafting of Gold 3 set to replace the highly susceptible Hort 16a. Kiwifruit is a strong contributor to the region’s economy and with Gold 3 doubling in volume next year, that sense of confidence is returning to the sector. The Port of Tauranga also plays a vital role in contributing to our region’s economy through the freight and logistics sector. The recent alliance between Kotahi and the Port will see an additional 6500 container sized ships enter the Port. This new agreement along with the construction of the new eastern arterial highway between Paengaroa and ASB Baypark Stadium will enhance connectivity between the Port and industry in the region.
Tauranga City Council will increase funding into attracting and holding events in Tauranga. Staging events has a huge economic spin-off for the city with spending on accommodation and restaurants being the main contributor. Your business can be part of the Bay’s positive news stories. Celebrate your business by entering the Westpac Business Awards. Applications are now open. If you require information about the awards please contact us on 07 577 8955 or email awards@tauranga.org.nz. The gala dinner and awards will be held at the ASB Arena on Friday 14th November 2014. Until next time, Regards, Dave
The development of the marine precinct at Sulphur Point with a slip way is yet another exciting opportunity. The original disappeared with the building of the second harbour bridge, but with a new slip way and associated marine servicing facilities, Tauranga will once again become a premier destination. The marine precinct is expected to generate $47 million revenue per year.
Westpac Tauranga Help Station - Introducing the future in banking The Tauranga Centre Westpac Branch is relocating to Spring Street and transforming their branch services to their new “HelpStation” model. A Westpac HelpStation is a specialist branch which offers customers the next generation and style of banking - equipped with leading edge technology, online and mobile facilities. New services will include a 24/7
self-service banking lobby so customers can be shown how to deposit and withdraw outside of normal bank hours. The Westpac HelpStation will have a specialised team of people who can sit down with customers and provide personal assistance on a range of products and services - including home
loans, credit cards, personal loans, saving plans and term deposits. To find out more, pop into Westpac Tauranga Centre or contact Julia Third on 07 577 360 or email Julia_Third@Westpac.co.nz for more details.
Tauranga Chamber Of Commerce | 3
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New Iginition Has Been Launched! By Annie Hill, Priority One Growth in demand has seen the expansion of Ignition, Tauranga’s first co-working space which was established by Priority One in 2012. Ignition breaks the barriers of the traditional work space and gives co-workers the freedom to pursue an entrepreneurial lifestyle without having to worry about long term leases and high overheads. Working alongside others also provides opportunities for collaboration and enhancing business networks and contacts. Co-workers include entrepreneurs, the self-employed, startups, contractors and new business relocations. Membership options are flexible to suit individuals, from casual usage to just one day a month or up to seven days a week.
Currently Ignition is home to 34 individuals who have each chosen to move away from the home office or standard office leases. This includes Peter Wren Hilton, founder of the Wharf42 Plug and Play Technology Incubator which will support early stage technology start-ups by linking them with a major Silicon Valley incubator. When fully tenanted, the new space will accommodate around 70-100 people in the sleek street front premises.
NEW MEMBER PROFILE
Can you tell us about your business?
Our business involves supplying swimwear, equipment and custom sport uniforms primarily to the aquatic sports market, both online and retail. Moving to the Bay last Christmas has been a great experience because our customer base and clubs have been so appreciative and supportive of our arrival.
Priority One Chief Executive Andrew Coker says “The expansion of Ignition allows Priority One to continue to position Tauranga and the Western Bay as a hub for innovation and entrepreneurial businesses."
Can you tell us why you joined the Chamber?
We decided to join the Chamber as we are new to the Bay and thought it’s a great way to immerse ourselves in the business community .
Why use a mentor There are a number of reasons why businesses use the services of a mentor. You might need someone to hold you accountable to your goals, some impartial advice on a specific business area or help with strategy around growth. Danielle Cubis of Spongedrop has reached that growth moment in her business where she can see opportunity; she knows she has to just do it but needs to work through how to do it. Danielle is young, motivated and passionate about her business and understands that a business mentor will not do the work for her. But having engaged a mentor through the Business Mentors NZ programme, she has gained access to someone outside of her business who can offer experience, encouragement and support, as well as being a critical sounding board. Watch out for Spongedrop; a bright business owner who believes in herself and her business and no doubt will make her mentor proud. To find out more about Business Mentors visit www.businessmentors.org.nz
Tauranga Chamber Of Commerce | 4
New Retail Seminar It is very positive to see that the Paymark figures show an increase in retail trade through July. But it would be safe to say that retailing is patchy at best and a very difficult sector with continual changes, particularly through the impact of technology.
at the “new retailing” environment. We have developed a six series seminar covering everything from Customer Service to Building Sales (online and face to face) and concluding with a high profile retail speaker at a breakfast. For more information please contact training@tauranga.org.nz or call 07 577 6141.
It was with those changes in mind that the Chamber has designed a seminar that looks closely
The 'gold' in our older workforce Adrienne von Tunzelmann, Age Concern Tauranga Board Against the gloomy predictions of the ‘burden’ of population ageing comes a refreshing discussion about the economic and social opportunities of an older workforce such as we will be seeing in New Zealand over the next few decades. As recently highlighted by Brian Gaynor: “There is no doubt that a greying workforce is a positive development for the New Zealand economy. This is because it helps retain our more highly skilled workers, it enables younger people to obtain additional education and it keeps the pressure off wages increases, inflation and interest rates.” This has been recognised locally in the Tauranga Age Friendly City Strategy which includes the aim of encouraging businesses in Tauranga to realise the economic opportunities created by an ageing population through the promotion of age-friendly practices.
Age Concern Tauranga and the Chamber of Commerce have joined forces for a forum on these themes, to be held mid-September. The purpose is to promote awareness of and encourage action to address the options for older workers to exercise a choice to remain in work beyond conventional retirement, and for employers to retain the skills and experience needed for their businesses. The project brings together Age Concern’s mission of “serving the needs of older people” and the Chamber’s focus on “business vitality”. OLDER WORKFORCE FORUM: Age Concern Event: Older Workforce Forum Date: Thursday 18th September Where: Mount Club, Totara Street, Mount Maunganui Time: 8:30am – 2:30pm For more information: Contact Anne Pankhurst on 07 577 8955 or 027 241 5206 events@tauranga.org.nz
Are there 5,100 new homes coming soon to a site near you…? by Sharron Wooler, Associate at Cooney Lees Morgan. From now until late 20161 Tauranga City and Western Bay District2 are priority cities for housing development. With the signing of the Housing Accords with the Government expected to occur later this month both can recommend Special Housing Areas (SHA's) to the Minister of Housing, resulting in the fast tracking of development of new lots and homes using the HASHAA3 process rather than the RMA4 . The HASHAA approach is intended to end the traditional sport of NIMBY5 - style objecting to intensification or rural land change that has been a much-loved (or derided) part of the planning landscape for some time now. Although there has been public consultation on the Accord, it’s up to the respective Councils to determine where the new SHA's will be. Approximately 40 blocks of land, including that owned by Council, ranging in size from 1.4ha to 70ha, are being investigated for suitability6. The sites are scattered around. If the Auckland example is anything to go by it may include land outside of the urban growth areas set out in the Regional Policy Statement7, and may challenge the timing of some of the settled urban growth areas and timeframes. Apparently, projected growth requires 1300 new homes be built here a year, but only 800 per year have been built in the past 5 years8 . Based on this we can expect the Accord to aim for at least somewhere in the order of 5,100 new homes by the end of 2016 – a rapid step up from 800 a year to around 2,050 per year for the next two years. The target will be agreed in the Accord, and may differ from this projection9.
The new homes may be different from the current housing offer – higher and closer to one another. Also quicker and quieter to arrive: SHA developments won’t necessarily be notified and can be either a combination of a plan change and resource consent application, or consent application in an already zoned area. Notification of adjoining neighbours may occur, but this is not mandatory. Even so there is no right of appeal against developments of up to three storeys in height, only those between 4-6 storeys can be appealed and then only by those who made a submission. The SHA process will be combined with the new10 Development Contributions regime which is anticipated to make the development process less costly11 : there will be a narrower range of infrastructure funded this way12 and more private provision of infrastructure through development agreements is encouraged. One big change is the ability to object to the contributions imposed, through a new channel of independent commissioner hearings, which will be like a specialist tribunal. This is an improvement from the old “judicial review” route that set a high bar for any challenge. The purpose of the contribution is now explicitly linked to the creation13 of a requirement for the territorial authority to provide new or additional assets of increased capacity and recognises the capacity life of the assets. Non-residential developments no longer have to pay for reserves – this is a change from the approach that recognised office workers as users of public spaces, but which effectively double-counted the residents working nearby, which is one of the foundations of the “live work play” SmartGrowth approach. Sharron Wooler Associate
Perhaps by the time of going to press the Accord will be released and we will know where the SHA's are and the agreed yields per year that are to be achieved. One thing is certain – by the end of 2016 there will be a much larger supply of new lots (and hopefully of houses too) in the Bay and then it will be time to take stock and see if supply side economics has resulted in more affordability. It will also have brought the opportunity for more innovative housing options than traditionally supplied here: it will be time to test the truth of the refrain that the market just doesn’t want smaller sections and more intensive home design. 1 Repeal provisions of the Housing Accords and Special Housing Areas
Act 2013 (“HASHAA”). 2 Both included in the Schedule 1 Order 2013 since December. 3 Housing Accords and Special Housing Areas Act 2012. 4 Resource Management Act 1991. 5 Not In My Backyard. 6 Priority One June 2014. 7 In Auckland some of the new SHAs are outside of the Metropolitan Urban Limits. 8 Nick Smith, press release, December 2013. 9 1300 - 800 + shortfall of 500 homes per year over 5 years = 2,500 existing shortfall, plus projected requirement of another 1300 per year for two years. On this basis by 2016’s end, when the Accord expires, we would be “caught up” and then only need to create 1300 per year going forward. 10 Local Government Act Amendment Bill (No 3) passed its third and final reading on 31 July 2014. 11 Peseta Sam Lotu-liga: press release 30 July 2014. 12 Community Infrastructure only covers community centres, halls, play equipment and public toilets now, compared to “all council owned or controlled public amenities”. Missing from this list are swimming pools, libraries, cemeteries. 13 Including contribution to cumulative creation.
Note: The WBOPDC accord has since been signed
Understanding
Helping you see the bigger planning policy and legislation framework Our Resource Management Team can help you through the maze of plans and policies and to manage change. Call Sharron Wooler on 07 927 0502 or email her at swooler@clmlaw.co.nz
www.clmlaw.co.nz
CLM/Ent/15.08.2014
Tauranga Chamber Of Commerce | 5
Business Leader Feature
Connect
Sally Cooke, Tuskany Agency If you could have dinner with three influential people (dead or alive) who would they be?
Nelson Mandela, Richard Branson and Robin Williams. How do you deal with stress and pressure in your role?
I probably do my best work on deadline! I don’t mind pressure if it is focussed in the right direction. I am very outcome driven so will always seek to initially identify the desired outcomes and then prioritise what needs to be achieved to facilitate this as efficiently and successfully as possible. If I see inefficiencies or something being done ‘just because’ I get stressed. Good communication is also something I constantly seek, it achieves better outcomes, keeps everyone on the same page working as a tight team and reduces stress. And making sure the focus is strategically sound in all aspects of what we are doing certainly helps alleviate stress levels. What is your next career challenge after this one?
That’s an exciting prospect. I’m not sure what it is, but I know for sure it will be something that allows me to work with inspirational and passionate people every single day.
What are you most proud of (in life/work generally)?
My energy and focus to be the best that I can be, to motivate, empower and inspire.
Have your qualifications been important in your career?
Sure. But all the qualifications in the world do not necessary guarantee positive outcomes. What you say you can do, and what you actually deliver on can be two vastly different things. I believe in striving to demonstratively deliver every single day above and beyond expectation. What is the best part about your job?
That I get to work with inspiring, passionate and clever people every day both in our agency and amongst our client base. And I get to work on some pretty cool projects that make a difference. Where do you see Tauranga in the next 10 to 15 years?
As a city with a heart and soul that is parochial and proud and punches above its weight. If you could change anything in Tauranga what would it be?
The negativity.
Tauranga Chamber Of Commerce | 6
What’s the best bit of advice you have ever been given?
Several bits of advice that I have always used as a bit of a mantra actually: Challenge every idea. Back yourself but be brave enough to know when to accept you need to change direction. Change quickly. Go boldly. Focus on the positives. Understand there is no such thing as ‘can’t’. Have compassion for those afraid of change and never, never give up on what is right. What advice would you give someone going into a leadership position for the first time?
Hire above yourself. Establish a team culture of passion and excellence. Empower those around you. Lead by example. Approach everything you do with passion and an attitude of excellence. Set a clear direction but don’t micromanage; let your team take the initiative. If you’ve done a good job of setting a clear direction of intent, then delegate and trust. Your team will take more ownership over their roles and achieve more. What do you feel is a key element to having a successful team environment?
A passion for excellence in everything you do. What did you want to be when you grew up?
A foreign correspondent.
If you could have a super power what would it be?
I do have one!
Who has been the most influential person in your life?
I believe many people touch our lives and influence us greatly. But mostly - my family.
If you could have created anything in the world (i.e. invention, cure) what would it be?
The ability to bottle time. So that the magic moments never have to end and the precious people in your life never have to leave. Other than your current position what would be your dream job?
Not sure of the actual job but it would be one that allows me to inspire people every day and at the same time sees me working alongside hugely passionate people who have great vision and energy and get on and get great stuff done!
“ What you say you can do, and what you do are two vastly different things
Creative collaboration key to success Modern employers demand innovative and forwardthinking employees that understand the complexities of business, who communicate well and who understand the importance of collaboration. That’s now more important than ever for small to medium size enterprises (SMEs) who often struggle to find the right skill sets and attitudes in employees.
of the degree,” says Gill. “This year [the first year of the degree] student projects are closely aligned with the Garden & Art Festival. Each group recently had to present their project to a ‘dragon’s den’ to test the merits of each project.”
installations and funding were a core part of the brief.”
The dragon’s den combined expertise from local industry and included Brendan Herring (Wave), Brett Roberts (Cucumber Software), Chris Kirkham (NZ Greenroom Productions), Marilyn Cleland (Marilyn Cleland Interiors), John Beech (Garden & Art Festival), Steve Low (Devcich & Low) and Steven Chambers (Stufkens + Chambers Architects).
expo pavilion to be held at The Lakes – all ideas were interesting and combined a recycled, floral, fun, organic theme. Presentations varied from an empty bottle walkway to a vintage tea party.”
“Later next month the students will present their finalised projects for participation at our festival
Bay of Plenty Polytechnic have always worked closely with a large number of industries, aligning our programme offerings both with what industry require at the time, as well as anticipating future changes. Gill Brocas, Head of School Design and Humanities at Bay of Plenty Polytechnic, says the Bachelor of Creative Industries (BCI) degree (with majors in fashion, graphic design and visual art) is all about industry connection. "We consulted extensively in preparation for the degree and believe we have created a completely new model on art and design qualifications. This degree is in direct response to the market and what employers want from a new graduate in an industry that is vibrant, fast-paced and always evolving." “The BCI brings together collaboration, business skills and creative thinking – all critical components in employability. The industry players we met with and informed our background research were all very clear that these were vital attributes for graduates entering the creative sector.” Creating knowledge, understanding and developing critical skills for self-employment and working within SMEs are embedded strands which run through all three years of the degree. Each year the students are placed into interdisciplinary groups to run a collaborative project. “The collaborative projects are a crucial component
Marilyn Cleland, director at Marilyn Cleland Interiors and trustee at Garden & Art Festival was impressed with the student work. “The panel were very impressed by the variety, quality and creativity of presentations given by eight groups of students,” said Marilyn. “All had followed a brief which enabled them to focus their collective talents within their individual groups. Practical solutions and application to the reality of outdoor
The expo pavilion will be the central hub for the festival, which runs from 17-23 November, providing the students with an opportunity to have their collaborative projects on display, as well as giving them experience working with various external suppliers on a real-life large-scale event. Sixty percent of the student’s project mark is based around their assessment of working collaboratively emphasising the importance the degree places on ensuring students are work-ready upon graduation. The first intake of 60 students will graduate in 2016.
Upcoming Events and Training SEPT
2014
TRAINING: Using Key Performance Indicators
Resilience Through Change
Running Effective Meetings
Dealing with difficult people
TRAINING: Positively Me
TRAINING:
Effective Debt Recovery
EVENT:
09
TRAINING:
Managing Staff for the First Time
BWN - Lunch with Norah Barlow
OCT
2014
26
25 TRAINING:
TRAINING:
TRAINING:
TRAINING:
How to be a Blimmin' Great Public Speaker
16
TRAINING:
People Engagement Double Feature
EVENT:
BA5 - Farmer Auto Village
16
TRAINING:
Moving People to YES: The Process of Persuasion
TRAINING: Moving People to YES: The Process of Persuasion
EVENT:
02
BWN - Lunch with Shelley Campbell, CEO Sir Peter Blake Trust
21
17
11 01
07
TRAINING:
Leading Effective Teams
22
23
18
TRAINING:
Interpersonal Business Communication
09
TRAINING:
Google Analytics Workshop
29
TRAINING:
Cooney Lees Morgan Business Boost Evaluate Your Website
15 TRAINING:
Time, Energy and Stress Management
30
SNAPPED! 3
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1. Alison Underwood, Jill Fryer 2. Angela Thomas, Tazmeen Khan 3. Julie Harris, Hamish Ashton, Megan Tomalin 4. Zoe, Wendy Simister, Trudy Marshall, Kylie 5. Richard Parkinson, Marina Koetiser 6. Wendy's BA5 Crowd 7. Wendy's BA5 Crowd 8. Dolly Gray, Cam Graham, Amanda Sutliffe 9. Jade Love, Rebecca Maulder.
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Ora - A place for kiwis to do better business As a business owner you’ll know how hard it is to keep track of your finances, staff, sales, marketing, stock and customer services requests, let alone listening to what people are saying about you online or what your competitors are up to. We have great news, help is at hand. Ora, a new innovative software company has been launched recently to help business owners do business more effectively. Ora’s business navigation software enables business owners to connect all their channels into one place. It’s the one place that allows you to manage all parts of your business, from market insights to business plan, to advertising and real time reporting. In the near future it will even include finances, HR and accounting.
Ora’s Business Growth Experts then help business owners take advantage of the insights discovered within the Ora software to prepare a Game Plan to achieve their business goals.
ten business grants from Ora worth up to $50,000. What’s more, two of these grants are reserved specifically for Westpac business customers. Sign up to Ora today, it’s free at OraHQ.com
Westpac knows how hard small business owners work to achieve their dreams so they’ve partnered with Ora to help more Kiwi businesses stay on track towards their dream. Ora has partnered with Westpac, Xero, MYOB, Vend, 2 Degrees and NZ Post to create the ultimate business navigator. It is a management tool that puts everything you need to grow your business day to day in one place.
Follow Ora on Twitter @Ora_HQ Facebook Ora Blog
Click here to view the terms and conditions applicable to the Ora grants.
Tell Ora about your business dream at orahq.com by 31 December 2014 and you could receive one of
Tauranga Chamber Of Commerce | 9
Rediscover Tuskany!
Check out our fresh new-look website here!
tuskany BRAND & MARKETING SPECIALISTS
Brand Development > Event Management > PR > Marketing & Communication Strategies > Graphic Design P. 07 577 1630 E. results@tuskany.co.nz www.tuskany.co.nz
AT ONE WITH THE MACHINE.
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Coombes Johnston BMW 113 Hewletts Rd, Tauranga. (07) 575 5280. 575 Te Rapa Rd, Hamilton. (07) 846 8888. www.coombesjohnstonbmw.co.nz *Drive-away Price based on the BMW recommended retail price for the purchase of a brand new unregistered BMW M3 Sedan. It includes GST, first full tank of fuel, 12-month registration, and all other costs required for final delivery of the vehicle. ^Offer is subject to BMW Financial Services lending criteria. Visit www.bmw.co.nz or your authorised BMW dealer for full details.
Want to transform your career, your future and your life? The Postgraduate Diploma in Management Studies develops management skills, covers functional business areas, and applies learning to existing workplace situations. This Postgraduate Diploma is offered right here in Tauranga and starts February 2015. Register now for our information session. To reserve a place email Natalie nwalm@waikato.ac.nz INFORMATION SESSIONS
MBA FOR A DAY – Saturday 1 November 2014, 10am-3pm.
Wednesday 22 October 2014, 5.30pm Tuesday 28 October 2014, 5.30pm At the Bongard Centre, 200 Cameron Road, Tauranga.
Parking: Waikato Management School, Gate 10, Silverdale Rd, Hamilton. Be challenged, experience the learning environment and meet other motivated people.
Find out more about the Tauranga Chamber of Commerce Business Scholarship. 0800 BOP POLY www.boppoly.ac.nz
0800 800 891 www.waikato.ac.nz
For more information and to enrol go to www.exec.waikato.ac.nz or phone 0800 800 891.