Chamber Connect September Edition by Tuskany Agency

Connect The Bayâ&#x20AC;&#x2122;s Online Business Magazine

September 2013

Latest Business News

Events

Opportunities

BuildingBetterBusiness Tauranga Chamber Of Commerce | 1

In This Issue Connect SEPTEMBER 2013

Matt Billett Senior Solicitor

Expertise & Experience Effective, timely and relevant legal advice for your business. Cooney Lees Morgan has the expertise and experience to assist all types of businesses with identifying and managing legal risk. Matthew Billett is a commercial and business expert who can give you advice and guidance on your business legal risks. Call Matthew for advice on 07 578 2099 or email him at mbillett@clmlaw.co.nz

www.clmlaw.co.nz

CLM/Ent/09.2013

Up close and personal - with Mark Cairns, Port of Tauranga CEO Page ........... 6

Inside story - Put it in writing,the pitfalls of an oral contracts in business Page .............. 7

When team means family Page ............ 4

Weâ&#x20AC;&#x2122;re good for yOu tm

C3 Ltd Crombie Lockwood (NZ) Ltd DNZ Property Group Ltd Electionz.com Farmer Auto Village Ford Fulton Hogan

Lock-It Data Risk Management Mills Reef Winery Port of Tauranga Sanford Ltd Sign Creations Ltd Tulloch Photography ZESPRI International Ltd

Chamber of Commerce Tauranga Smart Business Centre 65 Chapel Street Tauranga 3110 Ph: (64) 7 577 9823 Tauranga Chamber Of Commerce | 2

Connect

Welcome to Connect Welcome to the second edition of Connect magazine. Welcome to the second edition of Connect magazine. The Chamber’s mission is ‘Building Better Business,’ and we do that in multiple ways across the whole business community. Our primary focus is on our members and sponsors and their needs, but we also play several roles for the entirety of businesses in Tauranga and the Western Bay of Plenty. Some of our business support programmes are funded by the government and to access these is usually free to all firms. We also are a voice of business for the whole commercial community, so it is essentially our members and sponsors that fund this benefit.

This edition covers a range of topics from Google analytics and legal contracts, to the new faux pas – phubbing!

the most out of their membership and also to assist prospective members join the family. Please don’t hesitate to give him call.

Please remember we have several experienced business advisors who are fully funded and are available to talk through any opportunities or issues being faced. Business ownership can be lonely and having a non-judgemental sounding board can really lift a weight off of your shoulders. The old adage, ‘A problem shared is a problem halved,’ is pretty valid.

Best regards

Max Mason CEO

uild a better business with:

I would like to make a special mention of our new Member Relations Manager Dave Simon. Dave’s •Business Support role is to support existing members so they get

the Chamber for Business Support and •Advocacy I have attended many interesting courses, and •Training and Development •Networking Events can build business with have the service of aYou business mentor. Thea better •Member Services / Resources nation of what the Chamber offers has been •Global Business Network instrumental to growing my business. Most people don’t know about the

the Tauranga Chamber

•Supporting Business Initiatives

Dave Simon Member Relations Manager

full range of services available. Call me today to discuss your business needs and how the Chamber can help you succeed df

Join the Chamber

You get a lot out of it

BuildingBetterBusiness Contact us today 07 577 9823 Email: chamber@tauranga.org.nz

www.tauranga.org.nz

• Networking Events • Training and Development • Member Services • Advocacy • Business Support • Promotional Opportunities • Supporting Business Initiatives • Member Discounts

Stop Phubbing! } Phubbing (v) 1 The act of snubbing someone on a social setting by looking at your phone instead of paying attention. For fun facts or to send a phub intervention check out this campaign and click here.

New app gets you home safe The GetHomeSafe app calls for help when you cannot. Whether you are taking a short cut, walking home from school or mountain biking – the app privately monitors users’ locations and raises a pre-set alarm if they do not reach their intended destination safely. To find out more click here.

Tauranga Chamber Of Commerce | 3

Regional Council Funds Tertiary Campus

Introducing our new Member Relations Manager

Tauranga Chamber is delighted at the news that Bay of Plenty Regional Council will contribute $15m towards the development of a tertiary campus in Tauranga. The ramifications of this landmark decision are immense for our region. If TECT makes the same commitment, then on every level Bay of Plenty people will prosper. Young adults who stay in the Bay to study here rather than going elsewhere are this community’s lifeline to the future.

Meet Dave Simon, our new Member Relations Manager. Dave’s role is to support our members in getting the most out of their membership and to help potential members find the services or support they need from the Chamber. You can meet Dave at the Chamber or he can come and visit you at your business. He prefers tea with light milk and one sugar (oh and one chocolate biscuit wouldn’t hurt!) To meet with Dave phone 577 8953, 021 420 096 or email Dave@tauranga.org.nz

1. Love thy wallet; It’s free and it’s made by Google. Those clever folks at Google generally know what they are doing so you know it’s robust. 2. Love thy customer; how you talk about your products and services will be very different to how your customers do. Google Analytics helps you understand who your customers are, where they come from, how they search and what makes them leave your website. 3. Love thy marketing; with so many ways people arrive at your website today how do you know what is working? Should you invest in Yellow pages adverts, adwords, email marketing? And when you do – do they work?

Tauranga Chamber Of Commerce | 4

The tertiary strategy is focussed on aligning both research and teaching with the region’s economic strengths and opportunities. We are already seeing the benefits of a university presence here, and this decision is a leap forward towards the vision of a high wage regional economy. The Chamber also applauded the decision to allocate $5m to the Marine Precinct in a cofunding venture with Tauranga City Council.

We applaud the vision and courage of all the

}

Most business owners, marketers and web nerds (I can say that as I am one) have heard about Google Analytics but most don’t understand the true power of its awesome-ness. Here are the top three reasons why you should care:

Clare Swallow Marketing Manager Cucumber www.cucumber.co.nz

Regional Councillors for standing up when it counts most. This decision took great political skill to pull together and congratulations must also go to Chairman John Cronin for what must be the pinnacle of a distinguished local government political career.

NEW MEMBER PROFILE

Fall in love with your numbers

Convinced? Log onto http://www.google.com/ analytics/ to start to uncover the magic.

The Chamber has been a strong supporter of the tertiary campus and our Board designated it (several years ago) as the top ranked advocacy priority.

Connect

Can you tell us your business?

BREW | Craft Beer Pub is home to Croucher Brewing craft beers and the best craft beer from around NZ, matched with heavenly Gastropub style food. Can you tell us why you joined the Chamber?

To be part of the Tauranga business community... and to get you all into BREW for a drink and dinner.

Retaining staff starts before you employ them!! When team means family Maslow stated that human motivation is based on people seeking fulfilment and change through personal growth. His and later theories strongly imply a “family” association as being a major human motivator. Modern surveys on employee retention all show that employees stay where they sense a feeling of being trusted, respected, valued, have personal development and where their own values are similar to those demonstrated by their employer. Money, whilst important is not the main driver for people to work. Employers need to understand the key business values and goals and share them with staff. Employers should also be able to explain how each person’s job will contribute to achievement for both the company and themselves creating a team environment.

Employers need to develop good communication with staff providing them opportunities to suggest how things may be improved to deliver both company goals and enhance the work experience for staff. Small investment in staff training (personal growth) can yield huge dividends. A national icon recently provided numeracy and literacy training to staff improving productivity. Now you may say why employ them in the first place? One staff member said to the CEO “I am now able to read a bed time story to my children for the first time”. Just where do you think their loyalty and commitment rating for their employer is at?

Business options abound at Bay of Plenty Polytechnic Based at the Bongard Centre on Cameron Road, Bay of Plenty Polytechnic’s School of Business provides a wide range of relevant business qualifications to the local community. Encompassing a variety of business disciplines, students can choose to study management, accounting, marketing, small business, computing, legal executive and business administration programmes.

Accounting, Marketing, Finance, Tourism, and Public Relations. In 2014 two new majors have been approved by the University for delivery in Tauranga, Strategic Management and Management Communication.

student is employed part-time by the Port whilst studying in the diploma programme, providing an exciting opportunity for students to gain valuable work experience and at the same time completing their qualification.”

Another advantage of studying with the Polytechnic is the close links it has with the local business community, providing students with opportunities to gain and observe real life business as it happens.

Working on real-world assignments and learning from industry experienced tutors means students are exposed to content that is relevant to their future careers and will prepare them to enter the increasingly buoyant world of business.

Group Leader of the Diploma in Business, Peter Richardson, believes these opportunities are particularly positive.

If you’re thinking about getting your business career started next year, or if you think it’s time you got some qualifications to go with your experience, check out the range of courses at boppoly.ac.nz.

“Bay of Plenty Polytechnic and the Port of Tauranga have a cadetship which began this year,” says Peter.” A NZ Diploma in Business

Visit www.boppoly.ac.nz today for more information.

Through the Polytechnic’s partnerships with other institutions, students can study at certificate, diploma or degree level in Tauranga. In particular, the partnership between Bay of Plenty Polytechnic and the University of Waikato allows a pathway for students from the NZ Diploma in Business into the Bachelor of Management Studies. After two years of successful full-time study, students are awarded the NZ Diploma of Business (Level 6) and are then able to cross credit the full diploma to the Bachelor of Management Studies. Students then have a choice of completing their degree in Tauranga or Hamilton and can choose from a number of available majors. In Tauranga the choice of majors are increasing, reflecting the diversity of interests and links to industry. Currently students can choose from

Tauranga Chamber Of Commerce | 5

Connect

Business Leader Feature Mark Cairns, CEO Port of Tauranga

in my career, but I am probably most proud of having the opportunity to empower and develop a large number of people into achieving results at work above and beyond their and often my expectations. Have your qualifications been important in your career?

I think qualifications provide an entry passport to your job interview in; that it shows you can apply yourself and achieve a reasonable standard academically. I certainly developed my critical thinking by completing Undergraduate and Masters level degrees and it probably taught me more about what I didn’t know, rather than plugging something into a formula and thinking the answer was always correct.

What advice would you give someone going into a leadership position for the first time?

Always expect more from your staff than you first think. Develop and clearly communicate your vision and then create an environment that doesn’t hinder your staff’s achievement of that vision. Read up on Daniel Goleman’s books on emotional intelligence. Learn to be self-aware and develop empathy skills. What do you feel a key element is to having a successful team environment?

Working with such a fantastic team of people, who given the right environment can and have achieved world class productivity. I also reckon I probably have the best office view in the whole of New Zealand too!

Having a diversity of team members who are allowed/feel comfortable challenging the status quo – always looking to do things a better way and be more innovative. Have rules around the team debate – you have the role of advocacy to argue your point of view, you may not always win the argument but it is then important to move on and implement the team view even when there is not a consensus. Trust, integrity, and respect must be core values for the team to operate at high levels.

Where do you see Tauranga in the next 10 to 15 years?

What did you want to be when you grew up?

At school I always thought I wanted to be a Doctor, until I came across a car accident biking home from primary school one day.

Having a great team of people to share the load. However, always being on call 24 hours a day as a Chief Executive is a stressful occupation though I do find getting out on my trailer boat fishing or diving is the best form of stress release. There is something cathartic about casting off the lines at the quay and leaving all your stresses on the land.

It will continue to grow strongly with Gross Regional Product increasing faster than the National averages. The key challenges for the Council will be providing infrastructure and facilities to provide for this growth given the limitations on rating revenues, from a low base. Having said that, I think the Councils have done a great job with SmartGrowth in now virtually achieving our Strategic Roading Network and very good town planning disciplines for future residential growth and industrial zoning. Contrast this performance with Auckland.

What is your next career challenge after this one?

If you could change anything in Tauranga what would it be?

“ Having a diversity of team

members who are allowed/feel comfortable challenging the status quo – always looking to do things a better way and be more innovative. If you could have dinner with three influential people (dead or alive) who would they be?

Barrack Obama, Margaret Thatcher and Scarlett Johansson. How do you deal with stress and pressure in your role?

I still feel privileged to have this role and still find the job stimulating and exciting. I have been CE at the Port for eight years now and provided the Board and Shareholders remain happy with me, I reckon I have a few years left in me yet. Perhaps professional governance roles after my executive career rather than another CE role. What are you most proud of (in life/work generally)?

Marrying Louise and bringing up two beautiful daughters. Working hard and achieving success Tauranga Chamber Of Commerce | 6

What is the best part about your job?

For people to generally be more positive – too often people will always look for the negative in things. Take a moment to pause, take a breath and realise just how great a city we live in. What’s the best bit of advice you have ever been given?

Work hard and be nice to your Mum. I always liked that your Mum doesn’t wait 12 months to give you a performance review too, which is equally applicable in management.

If you could have a super power what would it be?

Being able to fly, which would certainly save on tyre wear. Who has been the most influential person in your life?

I have had the privilege of working with a number of very influential people over my career, but probably David Faulkner, a former Managing Director of Fulton Hogan taught me the most about leadership and respecting your staff as your greatest source of competitive advantage. If you could have created anything in the world (i.e. invention, cure) what would it be?

World Peace. Other than your current position what would be your dream job?

I have always fancied the idea of being a charter boat skipper.

Put it in writing - the pitfalls of oral contracts in business By Matthew Billett, Senior Solicitor, Commercial Team, Cooney Lees Morgan The use of contracts and the implications of contract law are fundamental to the operation of commerce and business relationships big and small. A binding contract or agreement can be in writing or spoken (oral), however, certain contracts must be in writing such as: • • • • •

Consumer credit contracts; Door to door sales contracts; Guarantees; Contracts for the purchase of motor vehicles from a dealer; and Agreements for sale and purchase of property.

•

Fundamentals of a binding contract To prove that a binding contract has been formed under the general principles of contract law, the parties must establish the following elements: • the parties intended to create legal relations when they entered into the agreement; • one party to the contract made an offer; • the other party or parties accepted that offer; • the promises contained in the contract were made for valuable consideration; and • the terms of the contract must be certain.

•

Examples of case law on oral contracts There are numerous examples of oral contracts in New Zealand, which have been uncertain and have resulted in disputes and litigation arising. Some cases have related to business situations such as:

•

One party not providing a reasonable notice period pursuant to an oral contract, which had been in operation for over 20 years for the export of waste paper. The cancelling party was required to pay damages for a 12 month reasonable notice period, instead of being entitled to cancel the contract immediately or on a shorter notice; An oral agreement between friends that they were to become “equal shareholders” in a refrigeration and air-conditioning business in consideration of one of the parties being employed in the business, which was not performing well financially. This resulted in the owner having to pay damages in relation to the value of a 50% shareholding in the company; An oral agreement between maize growers (“W”) and a poultry company (“T”) where T asserted that the price payable to W per tonne of dry matter for maize was $290 for the 2008/09 season, but a previous oral agreement was for T to pay $465 per tonne to W. It was held that W and T had orally agreed to the price of $465 per tonne and damages were payable by T; An architectural design company undertaking significant house design concept plan work for a Japan based property owner. There was no written agreement as to the amounts to be paid for the work. Only oral discussions

Matt Billett Senior Solicitor

occurred at a meeting in Japan, and various email correspondence with no written agreement as to payments. It was held that the architectural design company was due 2% of the estimated building value ($10 million) - $200k, whereas the property owner considered that only $35k was payable. Summary The above cases demonstrate that even the simplest business arrangements and comments between parties may be construed as binding oral agreements. The decisions above also demonstrate the dangers of relying on conversations and unsigned agreements. This approach by business people to contract can result in parties having to spend unnecessary time and money in court proceedings to establish what the terms of an agreement or contract were. The message is that in an oral contract, conversations and exchanges are able to be interpreted in different ways, and certainty is rare. Written agreements are more robust and provide better legal protection and certainty in business dealings. The well-known quote of Sam Goldwyn that: “A verbal contract isn’t worth the paper it’s written on” still rings true today in all business dealings. Always exercise caution, use your lawyer and remember to put it in writing.

www.clmlaw.co.nz

CLM/Ent/09.2013

Tauranga Chamber Of Commerce | 7

Connect

Upcoming Events and Training SEP

EVENT:

2013

TRAINING:

BWN: Kiwifruit Women

The Tauranga Mayoral Forum

OCT

2013

EVENT:

Rocket! Visit Ballance

EVENT:

Young Read Woudberg Rocket! Awards and Ball

TRAINING: Managing chaos

EVENT:

TRAINING:

Meet the TCC Candidates Forum

Leading effective teams

TRAINING: How to be a blimmin great public speaker

EVENT:

Business After 5 - Ballance AgriNutrients

EVENT:

Business After 5 â&#x20AC;&#x201C; Farmer Auto Village

Introduction to the Lean Business Model

Tauranga Chamber Of Commerce | 8

Employee Development Workshop

TRAINING:

24 3

1. Amar Manchanda, Ritu Chauham. 2. Peter Martelletti, John McKinley, Tamara Guthrie 3. Victoria Petrie, Jason Stockdale. 4. Anthony Ririnui, Andrew Burn, Brian Sparrow 5. Ron Devlin, Kevin Palmer. 6. Dave Simon, John McKinley. 7. Donna Waterson, Tania Anderson. 8. Libby Hewitt, Chris Fleury, Aaron Moores. 9. Margaret Richardson, Dean Hughes. 10. Royala Enterprise students, Otumoetai College. 11. Max Mason, Mark Lister. 12. Ric Black, Bernadette Rowlands, Graeme Rowlands, Phil Boorman

TRAINING:

Tauranga Chamber of Commerce Annual General Meeting

Assertiveness at work

SNAPPED! 1

EVENT:

2013 Westpac Tauranga Business Awards Recognising local business achievements Westpac is delighted to continue to support the 2013 Westpac Tauranga Business Awards. We know the importance of businesses both big and small to the economy which is why we help New Zealand prosper through our sponsorship of 21 regional Business Excellence Awards including the Franchise Awards. We would like to congratulate the Tauranga Chamber of Commerce for the partnership we’ve now built up over a number of years. Every year these awards honour local companies, their people and their extraordinary achievements. The awards showcase success, putting the spotlight on our deserved winners, and helping build stronger networks and raise business profiles.

Our Tauranga Area Manager and Tauranga Chamber of Commerce Board Member Richard Craven has been involved with these awards over the years and has seen them go from strength to strength, benefitting local organisations and the community.

is the process. Previous entrants often talk about how the awards helped them really focus on their business – identifying opportunities and strengths, and finding ways to build on them.

“This is an outstanding opportunity for Tauranga businesses of all sizes and industries to recognise their own hard work and achievements,” says Richard.

Here at Westpac, we’re committed to doing the same in our own business, and helping drive and encourage people to invest in both the Tauranga and New Zealand economies. We do this by combining our expertise, services and products with our biggest asset – our people.

“As a proud supporter of all business around the country, both national and local, we’re thrilled to be associated with these prestigious awards and we’re looking forward to acknowledging the winners.”

We’re focused on being everywhere all the time to meet the needs of our communities and customers. Backing local matters to us, and we wish all the best to those businesses entering the awards.

The real reward for businesses that have entered

For more information visit www.westpac.co.nz

Tauranga Chamber Of Commerce | 9

WANT TO ENHANCE YOUR MANAGEMENT CAREER? The Postgraduate Diploma in Management Studies develops management skills, covers functional business areas, and applies learning to existing workplace situations. This Postgraduate Diploma is offered right here in Tauranga and starts 28 February 2014. INFORMATION SESSIONS

MBA FOR A DAY

» Wednesday 9 October 2013, 5.30pm

Get a taste for it! Become an MBA for a day, meet our teaching staff, and join our MBAs for lunch.

» Monday 14 October 2013, 5.30pm At the Bongard Centre, 200 Cameron Road, Tauranga.

» Saturday 19 October 2013, 10am-3pm At Waikato Management School, Gate 7, Hillcrest Road, Hamilton.

Find out more about the Tauranga Chamber of Commerce Business Scholarship. 0800 BOP POLY www.boppoly.ac.nz

0800 800 891 www.execed.ac.nz

For more information and to enrol go to www.exec.waikato.ac.nz or phone 0800 800 891.

Helping businesses take care of their people... Our expertise can help your business evolve through growth and development of your people – your greatest asset.

Human Resource Consulting Performance Review and Management Saville Psychometric Accredited Assessors Employment Agreements Position Descriptions Recruitment Interview Facilitation Redundancy and Outplacement Kellie Hamlett Dip HR MGMT Human Resource & Recruitment Specialist Mandy Pol BBS HR Human Resource & Recruitment Specialist 0800 85 0080 P O Box 13035, Tauranga recruit@talentid.co.nz

talentid.co.nz

Take the next step in your governance career Make 2013 the year you take the step to improve your effectiveness in the boardroom. The Institute of Directors is bringing three director development courses to Tauranga. Make the most of this opportunity and register now at www.iod.org.nz

Governance Essentials

Finance Essentials

Company Directors’ Course

Governance Essentials will provide you with an understanding of the role and fundamental responsibilities of a board and individual directors, and the key elements of the operations of a board.

Finance Essentials examines the directors’ role in relation to financial reporting and enables you to understand financial reporting and analysis. It uses case studies to help you confidently apply the learning.

What is covered?

The Company Directors’ Course (CDC) is a week-long residential course that provides a comprehensive understanding of the role, duties, skills and knowledge required for competent directorship in New Zealand. This course comes alive through participation, discussion and debate.

Governance legal framework and codes of practice The role of the board Board composition and competencies Board and management relationships Board’s role in strategy

TauranGa 18 SEpTEmbEr 8.30 am – 5.00 pm Members: $795 incl GST Non-members: $960 incl GST

• Directors’ role in relation to financial reporting • The accounting framework • Analysis and interpretation of financial data and terminology

TauranGa 19 SEpTEmbEr 8.30 am – 5.00 pm Members: $795 incl GST Non-members: $960 incl GST

Content covered • • • • • •

Governance best practice Strategy in the boardroom Understanding finance and the board’s role Directors and the law Understanding people and behaviour Risk – the board’s role

Due to the level of financial knowledge required, we recommend you consider attending Finance Essentials prior to the CDC unless you have a financial qualification.

All of these courses qualify for the NZTE Capability Development Voucher Scheme, and are eligible for voucher redemption. For more information on the NZTE Capability Development Voucher scheme or to find your local Regional Business Partner go to www.acceleratesuccess.co.nz

For full course details and to register online go to www.iod.org.nz Email directordevelopment@iod.org.nz or phonE 04 499 0076

TauranGa 13–18 oCTobEr

Five day residential course. 6.00 pm Sunday – 5.00 pm Friday Members: $6690 incl GST Non-members: $7995 incl GST

“The CDC was a fantastic insight into not only the process of governing a company but also a behind the scenes look at real life examples shared by an inspirational team of experienced company directors and chairmen.” Tim Fulton Owner/Director, Faux-Jumeaux Holdings Ltd

R U O Y W GRO S S E N I S U B

ITH RAMME W G O R P G IN NS OP SESSIO S MARKET H S S E K C R C O U S W GET E E AT NE-ON-ON HAT YOU NEED TO KNOWSTO O OUR ULTIM E IV R T FO C A YOU W SUCCES 12 INTER ULTIMATE WILL SHOW SINESS. YOUR BU

Our Ultimate Success Marketing Workshop Programme, tailored speciﬁcally to your business, will show you; How to build a unique and competitive edge for your brand. How to competitively position your brand in the market place. How to package your brand in a dynamic and appealing way. Advertising strategies that work. Unique marketing tactics, resources and collateral for your brand. How to identify the best advertising mediums for your brand. How to compile an eﬀective advertising plan for your business. Better communication strategies for your brand. How to compile adverts that communicate and sell better. Networking and PR opportunities to help grow your business. How to turn your team into your biggest promoters, supporters and referrers. How to create a culture of excellence in your business.

Contact Sally Cooke today on sally@tuskany.co.nz or phone 577 1630 / 021 528 081 www.tuskany.co.nz

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