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Editors Foreword
UAE HOTEL SECTOR NEEDS VITAL SUPPORT ONE OF THE INDUSTRY’S HIT THE HEAVIEST BY THE COVID-19 PANDEMIC IS UNDOUBTEDLY HOSPITALITY, AND A NEW REPORT FROM A HIGH-LEVEL THINK TANK HAS RECOMMENDED 15 ACTIONS NEEDED TO HELP THE UAE’S HOTEL INDUSTRY SURVIVE THE IMPACT OF THE CRISIS. Launched by the UAE Hospitality Think Tank, ‘The Way Ahead for Hospitality’ calls for additional steps from authorities and financial institutions to support hoteliers, including greater flexibility in employment regulations
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and zoning. A focus group comprising leading industry players from across ISSUE 110
the UAE hospitality sector brought together by Mashreq Bank and MEED, the think tank’s job is to weigh up the challenges in the UAE hospitality industry brought about by Covid-19 and to propose actions to surmount them.
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The report acknowledges that while government authorities were swift to take steps in providing support to hoteliers as the effects of the pandemic progressed, additional support is necessary to facilitate recovery and create a more resilient sector that is better able to withstand future shocks. Joel Van Dusen, Head of Corporate and Investment Banking Group at Mashreq Bank, said: “The regional hospitality sector already faces multiple headwinds, and the pandemic has only further impacted the industry with factors such as the global economic environment, low oil prices, struggling tourist numbers
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and oversupply. Despite this, there are numerous opportunities which can be leveraged to make the industry a more sustainable proposition for the foreseeable future. This report presents insights and recommendations that act as stimuli for the industry to come together and rethink the existing model. Only by creating a permanent shift in the way business is done will the hospitality industry be able to create a strong momentum during the medium term.” The paper highlights the lasting shift
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in the way business is done and calls for combined action from government authorities, operators, banks and investors to sustain the hospitality industry and position it for future growth.
Rod Millington EDITOR IN CHIEF
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Contents
COVER STORY
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Contents
WE CHAT WITH
40 PIETER BENSCH, SAGE AFRICA & MIDDLE EAST ALSO IN THIS ISSUE
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12
LOCAL NEWS
RAK CELEBRATES DECADE DEVELOPMENTAL INNOVATION
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38
DUBAI MUNICIPALITY NEWS
AL HABTOOR MOTORS AND DAIMLER COMMERCIAL VEHICLES
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Local news
AL ZAHIA AL ZAHIA ANSWERS STRONG DEMAND WITH FINAL LAUNCH OF AL YASMEEN’S LUXURY PROPERTIES Al Zahia - Sharjah’s premier lifestyle destination -
emirates have been encouraged to register
has taken another step towards its scheduled 2023
their interest soon. Al Zahia features a range of
The final neighbourhood to be launched in
completion with the launch of the final phase of
upscale amenities, including a first-of-its-kind
Al Zahia, Al Yasmeen is designed for discerning
the Al Yasmeen neighbourhood. The launch also
clubhouse for a community in Sharjah. Exclusive
families and young couples that demand a
marks the final release of properties at Al Zahia
to residents, the clubhouse will provide resort-
unique lifestyle in a prime destination. The
overall, and follows enthusiastic demand for the
style experience and a place to socialise and
neighbourhood will comprise a mix of more
recent first phase launch of homes at Al Yasmeen.
unwind. Distinguished by a focus on accessibility,
than 200 villas, townhouses and garden
Buyers eager to secure a home in the first gated
Al Zahia also offers direct access to the upcoming
homes ranging from two to six bedrooms.
and most prized community in the northern
largest mall - ensuring ultimate convenience.
City Centre Al Zahia - the northern emirates’
AL YASMEEN WILL OFFER 200+ PREMIUM PROPERTIES UPON COMPLETION
ON COMPLETION, THE ENTIRE AL ZAHIA DEVELOPMENT WILL INCLUDE A TOTAL OF 3,700 HOMES
LUXURIOUS, LUSCIOUSLY GREEN LIVING Al Zahia has moved one step closer to completion with the groundbreaking ceremony of its highly sustainable Al Yasmeen neighbourhood. Scheduled for completion in 2022, the neighbourhood will comprise a mix of more than 200 two and three-bedroom villas and townhouses nestled within lush green surroundings complementing the other premium neighbourhoods within the masterplan, where more than 800 homes in the Al Jouri and Al Narjis neighbourhoods have already been handed over to the families of Al Zahia. Homes in Al Lilac are currently under construction. Al Zahia is part of the strategic partnership between Majid Al Futtaim Properties and Sharjah Asset Management. On completion, the entire Al Zahia development will include a total of 3,700 homes. Al Zahia is located off Sheikh Mohammed bin Zayed Road and directly on University City Road. To date, 55% of the project has been sold, with 800 families already in residence. United Engineering Construction Co. (UNEC) will oversee the construction of Al Yasmeen, ensuring the neighbourhood lives up to the high expectations placed on every Majid Al Futtaim community.
Local news
ALDAR AND ADQ SIGN AN AGREEMENT WORTH AED 30 BILLION
noted Talal Al Dhiyebi, CEO, Aldar Properties.
Abu Dhabi-based property developer Aldar
Musanada’s projects, ranging from education,
Properties will take over the management of several
healthcare and infrastructure through to
will make sure that the majority of contracts are
government capital projects worth AED 30 billion, as
social services, and facilities management.
prioritised towards local contractors, consultants
part of an agreement with holding company ADQ.
The company expects to complete taking over
ADQ and Aldar signed a Memorandum of
the management of the government projects
Understanding on projects that include the
before the end of 2020 while ensuring that all
Riyadh City, Baniyas North project and others in
existing ones scheduled to be delivered over
Al Ain and Al Dhafra regions, which together have
the next five years will continue as planned.
more than 25,000 plots of land and villas for UAE nationals along with associated infrastructure. Aldar will also have management oversight of
“The transaction, which is fully aligned with our business development strategy, will
07 07
Aldar’s ‘In-Country Value’ programme (ICV)
and suppliers – including SMEs – to ensure as much as possible is reinvested into the local economy.
AGREEMENT WORTH AED30 BILLION
significantly support future profit growth,”
AQUACHEMIE BREAKS GROUND ON PETROCHEMICAL TERMINAL AquaChemie Middle East has broken ground on
manufacturersand end-users in the Middle East
capacity of around 40,000 CBM (Cubic
its strategic, world-class petrochemical terminal
and globally, while also addressing the acute
Meter), out of which 35,000 CBM will be in
in DP World’s flagship, Jebel Ali Port, Dubai.
shortage of storage facilities for redistribution
bulk storage tanks and about 5,000 CBM
The AED150 million ($40 million) project will
and lease for bulk chemicals in Jebel Ali Port.
in ISO tanks and drums. It is scheduled for
serve as a vital gateway, facilitating and boosting
The state-of-the-art specialized bulk
construction completion by early Q2 2022.
the growing petrochemical trade between
storage terminal will have a total envisaged
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Local news
TADWEER OPENS ORGANIC WASTE COMPOSTING Abu Dhabi Waste Management Centre (Tadweer)
of cost and environmental and health risks associated
has announced the opening of its organic waste
with the collection and transportation of organic waste.
composting unit in Abu Dhabi as part of the Centre’s
To divert organic waste away from landfills, the facility uses
plan to encourage both corporate and individual
a compost machine that converts organic waste materials
involvement in reducing organic waste.
into biologically stable substances that will significantly
The facility will help transfer the waste management sector from burying waste to utilising waste as a resource. This goal
reduce soil pollution in the areas used as landfills. This procedure will improve the overall operations of
will be achieved through eliminating the need for landfills and
the organic fertilizer unit by effectively managing the
economically encouraging compost production that could
conversion of organic waste into compost from collection
solve the challenges facing organic waste management and
to segregation, to treatment and storage, and to the
at the same time guarantee ‘self-production’ of fertilizer for
final distribution of organic fertilizer to end users.
local agriculture. Doing so will contribute to the reduction
Local news
NEW RESEARCH SHOWS INCREASED NEW BRANDS PENETRATION IN THE MIDDLE EAST Savills, the leading global real estate advisors, have published research highlighting the growth of the branded residences sector across the Middle East, with 100 schemes opening recorded this year despite the pandemic and wider economic situation. Over the past 10 years, the growth of such schemes has outpaced hoteliers, rising from 11% of the total market in 2010 to 16% in 2020. Eleven new non-hotelier brands are expected to enter the market by 2025. However, hotel brands still dominate and account for 84% of current schemes and 88% of the pipeline. Marriott, whose brands include W, The Ritz-Carlton and St Regis, is by far the leader in the sector and is set to remain so. Richard Paul, Head of Professional Services for Middle East at Savills, said: “When it comes to price, branded residences achieve a premium, on average, of 31% over equivalent non-branded properties, although this figure can vary significantly by location.”
RICHARD PAUL
IMKAN AWARDS MALL CONSTRUCTION CONTRACT TO BYMARO Abu Dhabi-based place-maker, IMKAN, has awarded
of Spanish design firm, L35, the Le Carrousel
be home to local and international franchises,
BYMARO a two-year, AED 134-million contract to
Mall features a contemporary design adapted
F&B outlets, and entertainment and leisure
build the Le Carrousel Mall – the first open-air
in keeping with local culture, with enhanced
activities for residents and visitors to enjoy.
shopping mall in Morocco and a major feature of
green spaces and well-lit areas amplified by
IMKAN’s Rabat-based flagship project, Le Carrousel.
stunning fountains and water features.
Designed by architect Ernesto Klingenberg
Spanning 33,000m2, the Le Carrousel Mall will
Morocco’s first lifestyle mall, construction of the Le Carrousel Mall has begun and is due for completion in the fourth quarter of 2022.
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Local news
PROMOTING DUBAI PROPERTY AMONG ISRAELI INVESTORS In an industry-first move that follows the UAE’s decision to fully normalise bilateral relations with Israel, Ellington Properties, Dubai’s leading design-led property developer, has entered into a strategic alliance with Israel’s Keller Williams to promote and drive Israeli investments in Dubai’s property sector. The historic partnership will mark concerted efforts by Ellington Properties to highlight the investment environment of Dubai among Israeli investors and showcase the company’s diverse range of design-centric lifestyle developments. With an in-country representation of Ellington Properties in Israel, investors can now learn more about the property sector of Dubai, explore investment opportunities and secure effortless purchase of homes in the city in Ellington developments. Paula Wehbeh, Head of Business Strategy, Ellington Properties, said: “This is a historic moment for us as we focus on promoting Dubai’s property sector among Israeli investors, following the normalisation of bilateral relations between the two countries. We have received extensive enquiries from Israeli investors in the past weeks, and through our partnership with Keller Williams, which has in-depth insights and proven experience in serving property customers, we will strengthen our brand positioning among them. We are confident that the partnership will accelerate investments in Dubai’s property DT1 BY ELLINGTON PROPERTIES
sector, and position the city as one of the preferred destinations for property investments among international investors.” WILTON TERRACES II BY ELLINGTON PROPERTIES
PAULA WEHBEH, HEAD OF BUSINESS STRATEGY, ELLINGTON PROPERTIES
AMOS NAIM, CEO, KELLER WILLIAMS ISRAEL
Local news
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DUBAI INDUSTRIAL CITY COMPLETES MAJOR EXPANSION Dubai Industrial City, one of the largest industrial hubs in region, has announced the completion of major construction and infrastructure projects to help its
the upgrades enhance mobility for more than 750 business partners. Dubai Industrial City has also inaugurated a 14,000-bed worker accommodation
community keep pace with manufacturing and logistics demand in the UAE.
village, which brings the total number of available beds in the community to
Two highway extensions to Emirates Road have been completed, giving
more than 56,000. The modern, well-equipped, low-rise buildings comprise
heavy-tow trucks direct access to the major causeway linking Abu Dhabi with the Northern Emirates, Oman and Saudi Arabia. By improving the community’s 127-kilometre-long road network, a major part of its enabling infrastructure,
living quarters, dining areas, leisure facilities and other amenities. More than AED 410 million has been invested to develop the two projects, both of which have been completed and are now operational.
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RAK CELEBRATES DECADE DEVELOPMENTAL INNOVATION
RAS AL KHAIMAH CELEBRATES 10 YEARS OF ECONOMIC AND DEVELOPMENTAL INNOVATION RAS AL KHAIMAH TOURISM DEVELOPMENT AUTHORITY T: +971 7 233 8998 WWW.VISITRASALKHAIMAH.COM
RAS AL KHAIMAH HAS BEEN A CORNERSTONE OF THE UNITED ARAB EMIRATES (UAE)’S ECONOMIC DEVELOPMENT SINCE BEFORE THE NATION WAS FOUNDED IN 1971, PROVIDING THE RAW INGREDIENTS FOR THE COUNTRY’S IMPRESSIVE RISE ON THE GLOBAL STAGE. IT IS ROCK EXTRACTED FROM RAS AL KHAIMAH’S SPECTACULAR MOUNTAINOUS TERRAIN THAT HAS CREATED THE UAE’S POWERHOUSE CITIES THAT ARE RESPONSIBLE FOR HELPING PLACE THE COUNTRY FIRMLY ON THE WORLD MAP. HOWEVER, AS WITH ALL FORMS OF PROGRESS, PRIORITIES CHANGE OVER THE YEARS. THE UAE IS NOW LEADING THE WAY IN CREATING A DIVERSIFIED ECONOMY BASED ON KNOWLEDGE AND SUSTAINABILITY, WITH RAS AL KHAIMAH AT THE FORE OF THIS NEW DIRECTION.
RAK CELEBRATES DECADE DEVELOPMENTAL INNOVATION
THE GCC NAMED RAS AL KHAIMAH AS THE GULF TOURISM CAPITAL 2020
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TOURISM & HOSPITALITY DEVELOPMENT Another area of major progress in Ras Al Khaimah over the past 10 years has been in the tourism and hospitality sector. The emirate has become known as a great place to get away from the
October 2020 marked the 10th anniversary of the
hustle and bustle of the city, and the diversity of
accession of His Highness Sheikh Saud bin Saqr Al
Ras Al Khaimah’s terrain – from rolling deserts,
Qasimi, UAE Supreme Council Member and Ruler of
to beautiful beaches and imposing mountains
Ras Al Khaimah, who has presided over a decade of
– has allowed it to offer an array of differing
important evolution in his Emirate. Here, we look
activities in close proximity to each other.
at 10 areas that Ras Al Khaimah has prioritised over the past ten years to help it meet both its and the
Recognition of the emirate’s achievements in this
UAE nation’s goal of sustainable development.
field came at the start of 2020 when the GCC named Ras Al Khaimah as the Gulf Tourism Capital 2020.
ECONOMIC PROGRESS Ras Al Khaimah Government adopts a fiscally
LIFESTYLE UPGRADE
prudent approach to governance and is committed
Al Hamra Village, which first opened in 2004, was Ras
to improving the ease of doing business. The
Al Khaimah’s first foray into real estate development
consolidated Government budget has been
and the area has subsequently grown into a thriving
in surplus every year since 2010 and it follows
77 million square feet community of about 10,000
conservative debt policies that ensure the debt-to-
residents living in more than 1,000 villas and almost
GDP ratio maintains a consistent downward trend.
2,500 apartments at costs much more affordable than similar communities elsewhere. Built around a
This cooperative and institutional approach
beautifully designed 18-hole golf course, Al Hamra
has made Ras Al Khaimah a haven for SMEs
Village has become a hit with tourists and residents
and big businesses, with more than 38,000
alike, with its marina, mall, multiple restaurants
companies from 100 countries representing over
and bars and some of the Emirate’s finest hotels.
50 industries already taking advantage of the business licenses and services offered by either
A few kilometers north of Al Hamra Village lies
Ras Al Khaimah Economic Zone (RAKEZ), Ras Al
the luxury beachside community of Mina Al
Khaimah Chamber of Commerce and Industry or
Arab, developed by RAK Properties. The first
the Department of Economic Development (DED).
phase of this stunning development, Granada, was handed over in 2010, with numerous other
R
FREE ZONE EXPANSION
areas, such as Malibu, Bermuda and Flamingo,
as Al Khaimah has been a cornerstone
The two free zones that Sheikh Saud introduced
opening in the years since, making this community
of the United Arab Emirates (UAE)’s
in the early 2000s have helped the emirate
the mature development we see today.
economic development since before the nation
earn a mark in the global economic map as an
was founded in 1971, providing the raw ingredients
ideal investment destination in the region.
DIGITALISATION AND COMMUNICATION
for the country’s impressive rise on the global
Collectively, the free zones have become two
Since 2010, Ras Al Khaimah has been undergoing a
stage. It is rock extracted from Ras Al Khaimah’s
of the leading business hubs in the UAE, and in
digital transformation, in line with the UAE strategy
spectacular mountainous terrain that has created
2017 they joined forced to become RAKEZ.
to improve and digitise government services.
for helping place the country firmly on the world
RAKEZ oversees six zones dedicated to
The Electronic Government Authority is driving
map. However, as with all forms of progress,
various types of industries and is now home
digitalisation as a means to further improve
priorities change over the years. The UAE is now
to more than 15,000 businesses across more
and simplify services, to the extent that now
leading the way in creating a diversified economy
than 50 sectors. These include many SMEs
more than 450 services from various Ras Al
based on knowledge and sustainability, with Ras
and also 770 world-leading manufacturers,
Khaimah Government departments have been
Al Khaimah at the fore of this new direction.
such as Ahmad Tea, Knauf and Franke.
transitioned into e-services available online.
the UAE’s powerhouse cities that are responsible
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RAK CELEBRATES DECADE DEVELOPMENTAL INNOVATION
QUARRYING AND TRANSPORT REVOLUTION Stevin Rock and RAK Rock have been quarrying in the mountains above Ras Al Khaimah to extract quality limestone, dolomite and gabbro materials that are then taken by road or by sea from nearby Saqr Port, the largest bulk-handling port in the Middle East, across the UAE, the GCC countries, India and beyond. Burj Khalifa, the Palm Jumeirah, Dubai Mall - all have been built using materials from these mountains. Another transport option is Ras Al Khaimah International, which has become a key focal point in the repatriation of Indian expatriates during the current pandemic, allowing more than 53,000 people to return home on more than 300 flights in collaboration with the airline and the Indian Government. EDUCATIONAL ADVANCEMENT Ras Al Khaimah has a proud history of academic achievement and through the wisdom of the late Sheikh Saqr, the emirate was one of the first to establish an education system. Sheikh Saud has continued in his father’s footsteps by championing education through the Academic Zone, the Al Qasimi Foundation for Policy Research, through scholarships, and through the setting up of educational establishments. GREATER HISTORICAL UNDERSTANDING Ras Al Khaimah has an illustrious history that dates back some 7,000 years and it is one of the few places in the world that has been continuously inhabited for that entire duration. At the centre of the emirate’s efforts to discover more about its past and preserve significant locations and artifacts is the Department of Antiquities & Museums, which has in the past 10 years taken on a number of projects, with over 20,000 artifacts having been documented since 2010.
MORE THAN 450 SERVICES FROM VARIOUS RAS AL KHAIMAH GOVERNMENT DEPARTMENTS HAVE BEEN TRANSITIONED INTO E-SERVICES
RAK CELEBRATES DECADE DEVELOPMENTAL INNOVATION
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RAKEZ OVERSEES SIX ZONES DEDICATED TO VARIOUS TYPES OF INDUSTRIES AND IS NOW HOME TO MORE THAN 15,000 BUSINESSES ACROSS MORE THAN 50 SECTORS
THE STRATEGY AIMS TO CUT ENERGY USE BY 30% ENVIRONMENTAL PROGRESS
A large part of this advancement is thanks to RAK Hospital, which opened
As with the preservation of history, Ras Al Khaimah is also conscious about
in 2007 with just five doctors and now has 75 doctors with a variety of
ensuring the preservation of the natural environment. That is why the landmark
specialties in a vastly expanded facility. From about 100 patients a day in
Energy Efficiency & Renewables Strategy was put in place by Ras Al Khaimah
its first years, RAK Hospital now cares for between 800 to 900 outpatients
Municipality in 2018, ensuring that buildings are constructed in a sustainable
a day. The hospital now provides a variety of surgeries, including cardiac
manner. The strategy aims to cut energy use by 30%, water consumption by
surgery, neurosurgery, spine surgery, and orthopedic surgery.
20% and ensure 20% contribution from renewable energy sources by 2040. A MODERN LEADER HEALTHCARE REVOLUTION
Under His Highness Sheikh Saud bin Saqr Al Qasimi’s remarkable stewardship,
Over the past 10 years Ras Al Khaimah’s healthcare institutions have
Ras Al Khaimah has played – and continues to play – a vital role in the
progressed from providing primary healthcare services to the local
nation’s growth and evolution.. By creating a resilient, flexible and diverse
population to now welcoming to its shores medical tourists who wish
economy underpinned by buoyant sectors in education, healthcare,
to take advantage of the advanced healthcare options available.
technology, industry and tourism, Ras Al Khaimah is proving instrumental in the UAE’s ambition to be a 21st-century leader among nations.
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RAK CELEBRATES DECADE DEVELOPMENTAL INNOVATION
H.H. SHEIKH MOHAMMED REVIEWS ENVIRONMENTAL AND SUSTAINABILITY PROJECTS - AED 6.6 BILLION His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai has said the UAE is committed to implementing innovative projects that optimise the use of resources and solve critical challenges as part of the country’s strategy to ensure environmental sustainability. “Providing a clean environment is at the heart of our efforts to advance development and provide a high quality of life both now and in the future. We have adopted global best practices and implemented innovative projects to
CAPABLE OF PROCESSING 5,666 TONNES OF MUNICIPAL SOLID WASTE PER DAY
preserve our environment and protect the health and safety of people in the UAE,” His Highness said. Sheikh Mohammed’s comments came during a review of Dubai Municipality’s environmental and sustainability projects being developed at a cost AED 6.6 billion. Sheikh Mohammed reviewed a project to build the Dubai Centre for Waste Processing in the Warsan area of Dubai. The AED 4 billion plant, one of the largest in the world in terms of waste processing capacity, will operate without any negative impact on the environment. Capable of processing 5,666 tonnes of municipal solid waste per day and 1.9 million tonnes of municipal solid waste per year, it can also generate 200 megawatts of energy annually, which can serve the requirements of 135,000 residential units. The first phase of the project will be completed in 2023, and the entire project will be completed in 2024. Sheikh Mohammed was also briefed on an AED 500
PART OF THE AED2 BILLION GREEN DUBAI PROJECT
million project to develop public beaches in Dubai. The project aims to create one million square metres of beachfront area from Al Mamzar beach to Umm Suqeim 2. The project will be implemented in three phases - the first covers 4,250 metres of beachline extending from Al Mamzar Creek beach to Al Mamzar Corniche. The second covers 2,150 metres of beachline extending from Jumeirah Beach to Al Shorouq, and the third phase covers 6,015 metres of beachline in Umm Suqeim 1 and 2. His Highness was briefed on the AED 100 million Ras Al Khor Wildlife Sanctuary development project too, which seeks to enhance the sanctuary’s ecosystem and biodiversity, as well as the first open garden on Al Mamzar Creek that forms part of the AED 2 billion Green Dubai Project. The project forms part of a broader plan to expand the city’s green spaces, increase the percentage of green areas in development projects and raise Dubai’s global ranking in this area.
THE FIRST PHASE OF THE PROJECT WILL BE COMPLETED IN 2023
NEWS BROUGHT YOU BY DUBAI MUNICIPALITY RAK CELEBRATES DECADETO DEVELOPMENTAL INNOVATION
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DUBAI MUNICIPALITY INTENSIFIES CLEANING AND AWARENESS EFFORTS IN DESERT AREAS Dubai Municipality has begun implementing a comprehensive work programme to ensure the cleanliness of desert areas in the emirate through a specialised team equipped with all the equipment and tools necessary. Eng. Abdulmajeed Saifaie, Director of Waste Management Department, explained that a team has been assigned to follow up the cleaning tasks of desert sites, consisting of 100 cleaning workers, 33 supervisory and control staff, six desert bikes dedicated to cleaning up wild areas and 24 different additional pieces of equipment for transporting and collecting waste.
176 EMPLOYEES OF MINISTRY OF WORKS IN SHARJAH RECEIVE BUNYAN CARD BENEFITS Dubai Municipality, in cooperation with the Ministry of Works in the Emirate of Sharjah, distributed Bunyan cards to 176 employees of the Ministry, with Manal Bin Yaarouf, Director of Customers and Partners Relations Department at the Municipality, explaining: “Dubai Municipality always seeks to extend bridges of cooperation with various authorities in the country to open new horizons in the process of enhancing the happiness of community members and meeting their life needs and requirements. The distribution of the Bunyan cards to the employees of the Ministry of Works in the Emirate of Sharjah reflects these efforts.� The electronic card can be obtained by visiting
Since home is one of the basic needs for the
the Dubai Municipality website, and can be
formation of any family, the Municipality decided
availed by reviewing all the companies and
to support the citizens by providing facilities
privileges available to holders of the card. It is
and discounts in various areas related to the
the first such card that has been granted to every
needs of the home such as lighting, decoration
citizen of the UAE over the age of 18, without
and artworks, electronics, electrical appliances,
any fees, and it covers all segments of citizens,
furniture, kitchens and cabinets, building
whether it is an employee, retired person,
materials, swimming pools, sanitary ware,
senior citizens or people of determination.
maintenance, elevators and smart systems etc.
DUBAI MUNICIPALITY AND LAND DEPARTMENT UNIFY SERVICE CHANNELS Dubai Municipality and Dubai Land Department have signed a partnership agreement remotely to unify service channels and create a unified database. The agreement also stipulates the creation of a unified map of lands in the Emirate of Dubai. The agreement is signed in implementation of the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, with the aim of strengthening the governance of procedures, unifying service channels, and enhancing
database for all lands in Dubai that includes data pertaining to the landowner, as
the confidence of customers, including owners, consultants, investors,
well as planning and topographical data for the land and services, and everything
real estate developers and the creation of a single database at the level
related to design and investment. The map will be issued in the approved unified
of the emirate and the issuance of a comprehensive and unified map.
form, with the unified map of the land being issued through multiple and smart
The unified map development project includes the creation of a unified
channels, so that its issuance will not be linked to one place or location.
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RAK CELEBRATES DECADE DEVELOPMENTAL INNOVATION
DUBAI MUNICIPALITY HANDS OVER COMMUNITY COUNCILS TO CDA Dubai Municipality has handed over the
Prime Minister of the UAE and Ruler of Dubai to
accommodate 415 people. The building consists
community councils in Al Khawaneej-1 and Umm
provide distinguished services and the welfare
of the lobby and the main council (Majlis) with a
Suqeim-1 areas to the Community Development
of citizens according to the highest standards.
capacity of 330 people and a youth council with
The councils were designed using modern
a capacity of 40 people, in addition to the library,
Authority (CDA) in implementation of the directives of His Highness Sheikh Mohammed
a architectural style, and each council was
bin Rashid Al Maktoum, Vice President and
built at an area of 1525m with a capacity to
administrative offices and other logistical services.
2
DUBAI MUNICIPALITY LAUNCHES MAKANI BOARD
for the buildings have been
As part of achieving the implementation of the
standards consistent with the
initiative to transform Dubai into a smart city,
GeoDubai initiatives and the
Dubai Municipality has launched the Makani
Digital Twin requirements of
smart system for addressing geospatial units. The
the emirate and its inclusion in
system will be the first of its kind in the world.
the geographical database.
prepared according to 3D
It is an extension of the existing Makani system
The implementation of the
of entrances, as the new addressing system has
Makani initiative in a number of
been developed to include all types of units within
buildings is an important step
the buildings, whether they are residential units,
in the process of implementing
shops, offices, etc., and the engineering data
the smart city map initiative.
DUBAI MUNICIPALITY ORGANISES 30 VIRTUAL FORUMS Dubai Municipality organised 30 virtual remote
“We have been keen during this year to continue
exceptional circumstances that the world is
forums during 2020, which witnessed the attendance
organising these forums using smart means
witnessing, which confirms the efficiency and
of nearly 1000 customers of all nationalities.
to preserve the safety of customers, given the
keenness of Dubai Municipality to involve the
These forums were organszed within the
community in its efforts
framework of the Municipality’s commitment
to promote sustainable
to continuous communication with its
development in various
customers and monitoring their suggestions,
circumstances, and harness
needs and observations in order to develop
the latest technologies and
the Municipality’s services in various fields.
programs to ensure effective
Manal Bin Yaaroof, Director of Customers and Partners Relations Department, said:
and continuous communication with customers.”
NEWS BROUGHT YOU BY DUBAI MUNICIPALITY RAK CELEBRATES DECADETO DEVELOPMENTAL INNOVATION
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DUBAI MUNICIPALITY PROMOTES TECHNICAL DEVELOPMENT SYSTEM AT GITEX 2020 “In Dubai Municipality, we are keen to
Dawoud Al Hajri, Director General of Dubai
embody the wise leadership’s directions
Municipality while attending GITEX 2020.
towards harnessing smart and modern
The projects presented by Dubai
technologies with the aim of improving
Municipality through its stand at the
various services and providing them in
exhibition included the ‘Dubai Here’
an ideal manner to the members of the
system, which is an electronic system
society, which is reflected in enhancing
that works on an Internet browser or
their happiness and satisfaction on the
portable smart device, and includes
one hand, and ensuring that their needs
2D and 3D maps that contain all
are met on the other hand. Over the past
assets, landmarks, infrastructure
years, the Municipality has kept pace with
facilities, buildings, service units and
the most prominent global technological
networks, information on economic
developments in the field of providing
activities as well as environmental,
its various services to the public,” said
health and population information.
DUBAI MUNICIPALITY WINS MIKE GLOBAL AWARD FOR KNOWLEDGE AND INNOVATION Dubai Municipality has picked up the award for
providing creative and virtual
the Most Innovative Knowledge Enterprise (MIKE)
spaces to create added value for
in the Middle East and North Africa. Through
the concerned groups, effectively
the award, establishments are honoured for
building internal and external
pioneering achievements and contributions
communication networks, and
aimed at advancing towards global practices
measuring innovation performance.
in knowledge management and innovation. The evaluation criteria of the award included
Dubai Municipality has shown remarkable achievements in these
strategy, vision, leadership, empowering employees
criteria in terms of capabilities
in the field of knowledge and innovation,
and results, which won the
establishing a culture of corporate innovation,
praise of all members of the
investing in knowledge-based solutions and
award committee, as well as the Municipality’s
in projects and services, in addition to the
services, activating knowledge practices and
commitment to strengthening the innovation
Municipality’s achievement of distinguished
systems to create new knowledge, understanding
and knowledge system, knowledge exchange
results in the field of measuring the impact of
customer expectations, needs and experiences,
activities and spreading the culture of innovation
knowledge management and innovation practices.
DUBAI MUNICIPALITY WINS AWARD IN CONTRACTING AND PROCUREMENT SERVICES Dubai Municipality has won the Best
for contracting and procurement services, by
of processes and procedures and stimulating rapid
Procurement Project Award in the Procurement
optimizing the use of modern technology in the field
intervention to proactively address obstacles,
Middle East Excellence Awards 2020.
of converting and digitising contractual procedures,
launching a system that accurately monitors
The award was picked up for the ‘Improving Contract
in addition to converting the process paths into
and measures all performance indicators to
Procedures’ initiative, which aims to keep pace
digital and smart paths in several areas, including:
facilitate the decision-making process, designing
with government trends in implementing the best
investment contracts, specialised contracts,
the framework of operations and re-engineering
technical solutions in the field of procurement and
change orders, auctions, self-updating of supplier
procedure paths by activating smart and flexible
contracting, and facilitating work procedures.
data, and procedures for disbursing payments.
business models, and raising work productivity
Through the winning initiative, the Municipality was
The winning initiative’s efforts included launching
in contracts, and accelerate the completion
keen to provide quality and innovative solutions
an automated system to monitor the performance
of contractual procedures for projects.
اﻧﺘﺒﻪ ﻣﻦ ﺗﺠﺎوز اﻹﺷﺎرة اﻟﺤﻤﺮاء
ّ وﻳﻜﻠﻔﻚ ﻣﺨﺎﻟﻔﺔ ﻣﺮورﻳﺔ ﺗﺠﺎوز اﻹﺷﺎرة اﻟﺤﻤﺮاء ﺧﻄﺮ ﻋﲆ اﻟﺠﻤﻴﻊ
Look out for red on the road Running a red light is dangerous and can get you fines
800 9090 rta.ae
Airolink Building Contracting LLC
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MASTERS OF CONSISTENCY AND QUALITY CELEBRATING ITS 12TH ANNIVERSARY IN 2020, AIROLINK BUILDING CONTRACTING LLC HAS BECOME RENOWNED FOR ITS SPEED, QUALITY AND PRICE COMPETITIVENESS, WITH THE COMPANY HAVING SUCCESSFULLY COMPLETED MANY IMPORTANT AND PRESTIGIOUS PROJECTS THROUGHOUT THE UAE. HERE, WE TALK TO DR ANIL PILLAI, THE FOUNDER AND CHAIRMAN OF AIROLINK, ABOUT CURRENT PROJECTS, THE CHALLENGE OF THE PANDEMIC, TECHNOLOGY, SOCIAL RESPONSIBILITY, AND WHAT THE FUTURE HOLDS FOR THE COMPANY.
DR ANIL PILLAI, THE FOUNDER AND CHAIRMAN OF AIROLINK
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Airolink Building Contracting LLC
are already aligning measures to ensure that construction completes ahead of schedule. EPM: Can you tell us a little about other significant projects the company has undertaken this year, such as the Jafza Trader Market and the Wonderland Waterfront development? Dr Anil: Jafza Trader’s Market and the Wonderland Waterfront development have been added to Airolink’s portfolio recently, riding on the success we have had with our other projects in the region.
THE WONDERLAND WATERFRONT DEVELOPMENT
Of the 14 ongoing projects, eight are scheduled
EPM: What has been the biggest
EPM: Can you tell us about the Seven City
to be handed over in the next 12 months; and to
motivation for you on your journey as the
project? I understand it is Airolink’s biggest
build on this success, we will continue to add more
company has grown and expanded?
ever? What are the particular challenges?
significant projects to our pipeline, increasing the
Dr Anil: Airolink has been fortunate enough
Dr Anil: Airolink is extremely proud to be at the
to establish itself at the pace it has over the last
helm on the construction of the biggest residential
12 years. The visionary leaders of the UAE have
tower project in the UAE, the iconic Seven City
recognised you as one of the world’s finest
offered enterprising organisations the opportunity
Project at JLT. Valued at AED 1 billion, the project
CEOs and featured an article on the visionary
to perform and evolve. Airolink has drawn on
has a total built up area of 3.5 million square feet
leadership behind Airolink. How would you define
the strength of this platform to tap into the
and is scheduled to be completed by Q2 2023.
that leadership, and what makes Airolink stand
growth potential of the region through consistent performance, client-focus and dedication to quality. Nothing gives us more satisfaction than witnessing
Commencing such a massive project at a time when the whole world is reeling from Covid-19
cumulative project value to over AED 5 billion. EPM: CEO Today Middle East Awards recently
out in what is a fiercely competitive marketplace? Dr Anil: I am a man driven by a passion for
comes with its own challenges. We envisage
what I do, and I try to emulate my passion
an architectural concept take shape and turn into an
logistics also being a key concern, but Airolink has a
in the way Airolink operates. As with any
engineering marvel. It is this passion for construction
proven aptitude for completing similar challenging
good organisational culture, our functions
excellence that has fuelled Airolink’s journey.
projects. Our Project and Risk Management Teams
reflect trust, care and communication between all levels of the management.
SEVEN CITY PROJECT, JUMEIRAH LAKES TOWERS, DUBAI
My team is close to me, and in many cases, our relationship goes back even before Airolink was established. My company leaders are my strength, and they manage well independently, but where my assistance or support is required, I remain available to lend a helping hand. Airolink’s hard work, dedication to quality and client focus has thankfully been rewarded with a ‘Premier Construction Entity’ status within the UAE in a very short span of time, and I attribute our success to the efforts of the entire Airolink family. EPM: How did Airolink prepare for and mitigate the effects of the Covid-19 pandemic? Dr Anil: Airolink was one of the few firms to adopt early prevention measures and proactively minimise the impact of Covid-19. Right from awareness camps to dedicated monitoring divisions, isolation wards, enhanced camp hygiene measures and medical camps, the Airolink team has led the way. As a result of the hard work of our crisis management teams, thankfully, our operations were not hugely impacted, and we continued to outperform the targets for our clients.
Airolink Building Contracting LLC
JAFZA TRADER MARKET
ventures in Ireland, India and more recently in
of the excellent support from my team, I
Bahrain. In partnership with a prominent local
have been honoured to be appointed by the
EPM: Have your goals for 2020-21 changed
firm in Bahrain, Airolink has been awarded
International Human Rights Defence Committee
due to the Covid-19 pandemic?
two new projects in Madinat Salman Island by
as a ‘CIPDH Expert’ with SC-1 rank.
Dr Anil: As with the majority of the
the Ministry of Housing, Kingdom of Bahrain.
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EPM: How do you keep an entrepreneurial
construction sector internationally, Airolink
We strongly believe in strengthening and
did have challenges during the sudden global
enhancing our strategic partnerships to drive
onset of Covid-19. However, our teams did
progress during these extremely challenging
keeping the entrepreneurial spirit alive within an
exceptionally well to put us back on track.
times for the construction industry.
organisation. We established and built this company
EPM: How do you incorporate technology
on the dreams and passion of all our employees.
We also utilised this period to refine and remodel our operational framework and tailor-make functional changes to adapt to the prevailing
change into your business strategy? Dr Anil: Embracing new technology is vital to
spirit alive in an ever-expanding organisation? Dr Anil: Motivation through passion is the key to
Working meticulously to fulfil our appetite for growth, we set higher standards for ourselves,
market conditions. We upskilled our teams and
future success in the construction industry. At
take calculated risks and stay focused. We
introduced technological enhancements, including
Airolink, we have adopted smart, sustainable
encourage our team to think out of the box to find
rolling out of a new customised ERP system.
solutions into our operations and are constantly
solutions and to be creative in their approach.
While many companies downsized during
updating our systems and procedures to keep up
There is a certain soul to each opportunity,
Covid-19, Airolink has maintained a positive outlook
with the rapid pace of technological advances.
venture and project, and as a team, we cherish
and has recruited in almost every division of the
One may witness this on our projects right
all the challenges and enjoy every outcome.
firm. In terms of business expansion, the challenges
from enhanced digital integration, advanced
brought about by Covid-19 have opened up new
biometric systems, deployment of BIM,
navigate through exceptionally challenging times.
opportunities, but yes, we are cautious in our
customised integrated ERP systems and so on.
However, I recommend maintaining a positive
There is no doubt that the world has had to
approach. As a firm, we continue to strengthen
EPM: Can you give me an example of a
outlook and adopting to the times to not just
our local and international affiliations to build
corporate social responsibility initiative
survive, but thrive even better in the market.
on our portfolio and continue our journey.
the company has championed?
I would like to thank the UAE government for
EPM: In which territories does Airolink
Dr Anil: Part of our success mantra involves
their exceptional success in boosting consumer
operate in today, aside from the UAE; I
us being true to our values and being humble
confidence and drawing even more investment
understand the company is currently working
in our growth. Our CSR initiatives are targeted
and interest into the UAE. I would also like to
on a high-status development in Bahrain?
to give back to the community and support
take this opportunity to thank my team and all
the needy with education, social welfare,
our affiliates for the success we have enjoyed
child and female empowerment. As a result
so far. The best is yet to come for Airolink!
Dr Anil: In addition to our UAE operations, we continue to expand globally through our
24
GET TO KNOW TALAL Saeed FINO INTERNATIONAL ARMANI HOTEL, DUBAI
M R. TALAL SAEED, MP AT FINO INTERNATIONAL
AL HABTOOR CITY, DUBAI
MOHAMMED BIN RASHID LIBRARY, DUBAI
THE ADDRESS, DOWNTOWN, DUBAI
TIGHT CONTROL ON QUALITY AT ALL TIMES FINO INTERNATIONAL LLC P.O.BOX 261946, JEBEL ALI INDUSTRIAL AREA 1, DUBAI T: +971 4 880 2663 E: INFO@FINOINTERIORS.COM WWW.FINOINTERIORS.COM
FOCUSED ON HOSPITALITY, COMMERCIAL AND RESIDENTIAL PROJECTS, FINO INTERNATIONAL HAS SET A BENCHMARK FOR THE INTERIOR FIT-OUT INDUSTRY, WITH ITS NAME RECOGNISED FOR ITS YEARS OF EXPERIENCE, VAST KNOWLEDGEBASE, AND HIGHLY SKILLED AND COMMITTED TEAM OF EMPLOYEES. WE SPEAK TO MR TALAL SAEED, MANAGING PARTNER AT FINO INTERNATIONAL, TO FIND OUT MORE NOT ONLY ABOUT THE COMPANY’S WORK AND AMBITIONS, BUT ALSO THE HEALTH AND UNDERLINING TRENDS IN THE INDUSTRY AS A WHOLE.
GET TO KNOW TALAL Saeed FINO INTERNATIONAL
Emirates Projects: What do you feel is the
some of the finest and most prestigious
biggest strength of the company right now?
landmark projects in the UAE, including
Talal Saeed: Our strength is in our manufacturing facilities. We own six manufacturing units for various trades, such as marble, joinery, metal, metal doors, and FF&E. This allows us to execute all of our projects in-house, dictating that
me, and it makes my team and me proud when we deliver important and esteemed projects such
EPM: What are you most excited TS: I am excited to have to review our policies for various markets and network in our business
a tight control on quality standards at all times.
plan to suit the current market trends.
what are you most proud of? TS: I’m proud of our team and all of the
TS: The fit-out industry is a genuine passion for
Downtown, Hyatt Regency, and MBR Library.
we don’t rely on subcontractors and therefore keep EPM: When it comes to Fino International,
EPM: Why are you so passionate about what you do?
Burj Khalifa –The Armani Hotel, The Address
about at the present time?
EPM: What are the key underlying fundamental trends at the present time in the industry? TS: The trends at the moment in the industry
25 25
as the Dubai Metro and The Address hotels. EPM: How do you maximise the potential of your workforce? TS: We maximise the potential of our teams by focusing the specialist knowledge of individual employees into the areas of the project where they can perform best. We put together bespoke teams that are created in response to the exact
achievements they have accomplished
are for contemporary residential buildings and
requirements of project. Furthermore, we maximize
throughout the last 15 years. We have delivered
ultra-luxury five-star and business hotels.
the potential of our workforce by educating them on the concept of ownership of a project.
“WE PUT TOGETHER BESPOKE TEAMS THAT ARE CREATED IN RESPONSE TO THE EXACT REQUIREMENTS OF PROJECT” EPM: How do you ensure sustainability and high environmental standards? TS: Throughout the manufacturing process, we follow the standard international procedures, such as ISO 14001, 9001 and QHSAS 18001, as well as the standard government regulations for environmental sustainability. Fino International adheres to ISO 14001, 9001 and QHSAS 18001 BAB AL QASR, GRAND MILLENIUM, ABU DHABI
THE ADDRESS, DUBAI MALL HOTEL, DUBAI
standards during the manufacturing process. EPM: How would you describe the health of the industry in general prior to the pandemic; what other challenges was it facing, and what opportunities are now presenting themselves? TS: Prior to the pandemic, the industry was facing various challenges. The number of properties being built was fewer than before, with the large developers also reducing the size of properties and focusing on three and four-star business hotels. Following the pandemic, there will be a growing number of opportunities to complete the unfinished properties and to refurbish the existing ones. This will be the perfect time for them to upgrade their interiors. EPM: What are your targets and goals for Fino International over the next couple of years? TS: Our main target is to make the process
I’M PROUD OF OUR TEAM AND ALL OF THE ACHIEVEMENTS THEY HAVE ACCOMPLISHED THROUGHOUT THE LAST 15 YEARS
more efficient for our team throughout the manufacturing process. We will also be restructuring various departments within the company, and diversifying into new and different market sectors, including the trading of marble.
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PROJECT FOCUS - THE MOHAMMED BIN RASHID LIBRARY
OPENING THE DOOR TO KNOWLEDGE
THE MOHAMMED BIN RASHID LIBRARY, WHICH WILL HOUSE MORE THAN 4.5 MILLION BOOKS, ONE MILLION AUDIO BOOKS AND TWO MILLION E-BOOKS, RISES UP ON A TOTAL AREA OF 66,000M2 IN THE JADDAF AREA ON DUBAI CREEK. CONTRIBUTING CONSIDERABLY TO THE PROMOTION OF DUBAI’S CULTURAL AND LITERARY STATUS, THE LIBRARY WILL ALSO COMPRISE A NUMBER OF AREAS FOR INTERACTION, EVENTS, ACTIVITIES AND EDUCATIONAL AND CULTURAL FESTIVALS.
PROJECT FOCUS - THE MOHAMMED BIN RASHID LIBRARY
T
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he architecture, inspired by the Holy Quran, in particular the Rehl, an
X-shaped foldable book rest used for placing the holy book on during recitation, is eyecatching. And the symbolic location on the seashore of Dubai presents itself as a beacon of knowledge and education, as well as a constant reminder of the emirate’s role as a gateway to culture and trade throughout the region. Standing seven storeys tall, the spectacular architecture can be seen from across the Creek, giving water taxi passengers a prime view of this wonder of the modern world. A FORUM FOR THE MINGLING OF CULTURES The Mohammed bin Rashid Library is unique and prominent in terms of size and form. The project includes the main building, which consists of a basement, ground floor and seven floors, incorporating a central warehouse for books.
Services, Youth Library, Study Rooms, and
vision carries for a better tomorrow. It is a gift
It also contains a laboratory for preserving
Meeting Rooms, as well as a private library
for the educational and cultural movement,
books, collecting and processing materials,
containing collectibles, books, and rare
and a forum for the mingling of cultures.
and facilities for digital conversion of books.
articles related to the Al Maktoum family.
There are eight specialised libraries
Other places of interest include the Business
This enormous library will host lots of cultural and knowledge events and art exhibitions,
within the building too, with approximately
Library, multiple open reading areas, permanent
where up-to-the-minute technologies will be
a million printed, electronic, and audio
exhibitions, temporary exhibitions, theatre,
used. It will be equipped to make it one of the
books. These include an Information Centre,
cinema, and book lending corners to allow
largest electronic libraries in the world. It will
Arabic Library, Public Library, and Children’s
visitors and tourists to keep abreast of the
also serve as a cultural and scientific movement
Library, which has corners for reading stories,
movement of scientific development in
for the country and a catalyst for reading and
children’s books, and other activities that
the world. There are also conference and
scientific research, and will support the writing
play a part in the development of youngsters’
study rooms, exhibition areas, a 544-seat
of books, translation works, and publishing.
understanding and love of reading. The
auditorium, a café, and parking spaces.
Family Library focuses on books that cater to the education of the entire family. The project also includes an International
His Highness Sheikh Mohammed Bin
STANDING ALONGSIDE THE BEST
Rashid Al Maktoum, Vice President and Prime
The Mohammed bin Rashid Library embodies a
Minister of UAE and Ruler of Dubai, wants
rich history of cultures and civilisations and is a
Library, Media Library, Periodicals Library,
this project to be a centrepiece of all of the
distinctive cultural landmark in which education,
Audiovisual and Publications Library, Internet
achievements and cultural ideas that the UAE
culture and tourism interconnect. The library is a representation of Dubai’s cultural face and a forum that allows users to connect electronically with well-known international libraries to exchange rare and valuable information. The library also offers an integrated database that contains soft copies of its entire contents. In addition, the Mohammed bin Rashid Library will host the main headquarters of The International Council for the Arabic Language and publish the Mohammad Bin Rashid Contemporary Arabic Language Dictionary. There is no doubt that the Mohammed bin Rashid Library will stand alongside the largest and most famed libraries in the world.
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SOLAR FOCUS - THE MOHAMMED BIN RASHID AL MAKTOUM SOLAR PARK
SOLAR FOCUS - THE MOHAMMED BIN RASHID AL MAKTOUM SOLAR PARK
THE LARGEST ENERGY STORAGE IN THE WORLD THE LARGEST INVESTMENT PROJECT IN THE WORLD, COMBINING CONCENTRATED SOLAR POWER (CSP) AND PHOTOVOLTAIC SOLAR POWER, WITH INVESTMENTS TOTALLING AED 15.78 BILLION, THE MOHAMMED BIN RASHID AL MAKTOUM SOLAR PARK WILL, UPON ITS COMPLETION, HAVE THE LARGEST ENERGY STORAGE CAPACITY (15 HOURS) ON THE PLANET.
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SOLAR FOCUS - THE MOHAMMED BIN RASHID AL MAKTOUM SOLAR PARK
SOLAR FOCUS - THE MOHAMMED BIN RASHID AL MAKTOUM SOLAR PARK
B
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uilt by the Dubai Electricity and Water
It is the first and largest government centre to have
CSP and the Solar Power Tower. In addition, it
Authority (DEWA), the fourth phase will be
been presented with the ‘Done by Youth’ seal from
showcases DEWA’s renewable energy journey,
operational in stages starting from Q3 2021, and will
the Federal Youth Authority. Developed by a team
Smart DEWA, solar cell applications in spacecraft
provide clean energy for 320,000 residences, and will
of young Emiratis, this supports the next generation
and satellites, a model that explains the working
reduce 1.6 million tonnes of carbon emissions a year.
of innovators in clean energy technologies, while
mechanisms of electric vehicles, a wind turbine, and
focusing on developing national capabilities. The
the development of DEWA’s sustainable buildings.
THE WORLD’S TALLEST SOLAR TOWER
Innovation Centre will be an educational platform
The new facility uses three hybrid technologies
that hosts events, conferences, seminars, and
from LEED (Leadership in Energy and Environmental
to produce clean energy: 600MW from a
workshops. It will build a strong partnership with
Design) with 101 points out of a possible 110 in
parabolic basin complex (three units of
schools, universities, start-ups, and local and
the first quarter of 2020. This is the highest score
200MW each), 100MW from a solar power
international organisations for research, knowledge-
in the world for a new government building.
tower (based on molten salt technology), and
exchange, and organisation of exhibitions.
The Innovation Centre received a platinum rating
250MW from photovoltaic solar panels. A consortium led by DEWA and ACWA Power formed a project company, Noor Energy 1, to design, build, and operate the plant, with DEWA owning 51%, ACWA 25%, and Silk Road Fund 24% of the company. Featuring the world’s tallest solar tower at 262.44 metres, the project, which covers a total area of 44 square kilometres, has broken a number of world records, including the levelised cost of electricity of 7.3 US cents per kilowatt-hour (kWh) for the 700MW CSP, and 2.4 US cents per kWh for the 250MW photovoltaic solar panels. The Mohammed bin Rashid Al Maktoum Solar Park has a planned total capacity of 5,000MW by 2030. The molten salt receiver sitting on top of the solar power tower is the core of the CSP plant, and the
INNOVATION CENTRE
The Innovation Centre received this accolade
total capacity of operational projects at the solar
The Innovative Centre houses an auditorium for
in recognition of achieving high scores in water
park is 1,013MW. DEWA is creating an additional
events, conferences, and training programmes
efficiency, internal environment quality, energy
capacity of 1,850MW using solar panels and CSP.
on solar power, renewable energy, and other
efficiency, innovation, and design. Rainwater
green initiatives. The four-storey building
is also collected and treated on-site.
SHAPING THE FUTURE DEWA’s Innovation Centre at the Mohammed bin
covers 4,355m2 and is 88 metres high. Visitors get the opportunity to explore the
Rashid Al Maktoum Solar Park is a pioneering
latest innovations in clean energy technologies.
global hub for the advance of renewable and
The exhibition area on the first floor focuses
clean energy, which is expected to shape
on DEWA’s history, important inventions
the global future of sustainable energy.
and innovations in electricity, and the latest
By way of the Innovation Centre, DEWA intends
developments in renewable and sustainable
to encourage innovation and creativity in clean
energy. The area also contains in excess of 30
and renewable energy, endorse sustainability,
interactive exhibits that are designed to introduce
develop Emirati talent, and enhance the country’s
visitors to renewable energy developments.
competitive advantage in this fast-growing
The site also houses the DEWA Museum, water
sector. The Innovation Centre’s research on
desalination plants, and a visual space that explains
solar power supports the Dubai Clean Energy
the properties of light and solar radiation. There
Strategy 2050, which endeavours to expand the
is an exhibition on photovoltaic solar power
energy mix and provide 75% of Dubai’s total
too, featuring the crucial components of solar
power capacity from clean energy sources.
photovoltaic cells, solar photovoltaic technologies,
INVESTMENTS TOTALLING AED 15.78 BILLION THE NEW FACILITY USES THREE HYBRID TECHNOLOGIES TO PRODUCE CLEAN ENERGY THE FOUR-STOREY BUILDING COVERS 4,355M2 AND IS 88 METRES HIGH THE INNOVATION CENTRE RECEIVED A PLATINUM RATING FROM LEED WITH 101 POINTS OUT OF A POSSIBLE 110
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Solar Focus - Yellow Door Energy
YELLOW DOOR ENERGY COMPLETES MASSIVE ROOFTOP SOLAR PLANT YELLOW DOOR ENERGY, A UAE-BASED SUSTAINABLE ENERGY PROVIDER FOR BUSINESSES, HAS SUCCESSFULLY COMMISSIONED A 2 MEGAWATT-PEAK (MWP) SOLAR PLANT FOR FUTURE PIPE INDUSTRIES (FPI). LOCATED IN DUBAI INDUSTRIAL CITY, THE SOLAR PLANT IS EXPECTED TO GENERATE 3,200 MEGAWATT-HOURS OF CLEAN ENERGY IN ITS FIRST YEAR OF OPERATION, EQUIVALENT TO REDUCING 1,300 TONNES OF CARBON EMISSIONS PER YEAR. THAT’S ANOTHER 3,200 MEGAWATTHOURS OF CLEAN ENERGY ADDED TO THE UAE ENERGY STRATEGY 2050!
C
ompleted in time to celebrate the Dubai Solar Show and WETEX, this massive solar plant covers the rooftops of four
warehouses totalling 18,000m2 and comprises of more than 6,000 solar panels. It will meet 40% of the factory’s energy consumption needs and help FPI significantly reduce electricity costs. NO UPFRONT INVESTMENT Offering complete fibreglass piping solutions, FPI design and manufacture fibreglass piping systems for use across the oil & gas, water, industrial and marine & offshore industries, enhancing the project range through customised solutions including system design and engineering services, project management, technical support, field supervision and training.
YELLOW DOOR ENERGY T: +971 4 454 3033 E: GOSOLAR@YELLOWDOORENERGY.COM WWW.YELLOWDOORENERGY.COM
Solar Focus - Yellow Door Energy
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YELLOW DOOR ENERGY HAS SUCCESSFULLY COMMISSIONED A 2 MEGAWATT-PEAK (MWP) SOLAR PLANT FOR FUTURE PIPE INDUSTRIES (FPI).
Dirk Matthys, Chief Operating Officer at FPI, explained:
The completion of Future Pipe Industries’ solar plant
“Sustainability is intrinsic to the way we do business
is a milestone for our community and a testament
at Future Pipe Industries. The solar project with
to the UAE’s role as a global platform for innovative
Yellow Door Energy at our DIC facility enables us
companies at the heart of the clean energy movement.
to reduce our energy costs and lower our carbon
We are proud of our business partner’s commitment
footprint, all without any upfront investment. We
to sustainability which now means more than 14
look forward to having this solar plant generate
megawatts of clean electricity is generated on-site
We hope businesses in Dubai Industrial City will
clean energy for us for many years to come.”
at Dubai Industrial City. We hope this will encourage
soon recover from the pandemic and consider
others to explore renewable power with Dubai’s
solar projects to reduce electricity costs. As a
Saud Abu Al-Shawareb, Managing Director at
logistics and manufacturing sector poised to play a
Dubai-based solar developer, Yellow Door Energy
Dubai Industrial City, said: “As a leading regional
prominent role in the region’s economic resilience.”
is honoured to contribute to DEWA’s Shams Dubai
industrial and logistics hub, we prioritise sustainable
Jeremy Crane, CEO and Co-Founder of Yellow
Programme and the UAE Energy Strategy 2050.”
practices and continue to work closely with our
Door Energy, added: “We are proud to support
partners from design to completion to ensure
Future Pipe Industries’ sustainability endeavour
REDUCING ENERGY COSTS AND CARBON EMISSIONS
their operations are eco-friendly and efficient.
through the development of this solar plant.
Renewable energy, led by solar power, could make up 80% of the growth in electricity generation over the next decade, according to a report published by the International Energy Agency. It is now unfailingly cheaper to generate electricity by capturing the sun’s energy than by burning coal or natural gas in the majority countries. Solar Photovoltaic cells are one of the cheapest sources of electricity in history thanks to maturing technologies and policies that have brought down the cost of investments. Photovoltaic systems can be installed as panels on homes or businesses, as well as deployed at solar parks. As the solar developer, Yellow Door Energy, which serves commercial and industrial customers in the Middle East and South Asia, is responsible for investing in, designing, building, commissioning, operating and maintaining the solar plant for the duration of the contract. Contracting with solar developers is gaining popularity among industrial building owners who want to reduce energy costs without any upfront investment or operational risk while maintaining focus on their core business and enjoying the benefits of clean energy. The company’s solar and energy efficiency solutions enable businesses to reduce energy costs, improve power reliability and lower carbon emissions.
THIS MASSIVE SOLAR PLANT WILL MEET 40% OF THE FACTORY’S ENERGY CONSUMPTION NEEDS
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SOLAR FOCUS - SIRAJ POWER
CHOITHRAMS SELECTS SIRAJPOWER AS ITS PARTNER FOR IMPLEMENTING SOLAR PROJECTS IN THE UAE
RAJIV WARRIER (LEFT), LAURENT LONGUET (RIGHT)
SIRAJPOWER, THE UAE’S LEADING DISTRIBUTED SOLAR ENERGY PROVIDER, CONTINUES ITS RAPID AND CONSISTENT EXPANSION IN THE UAE WITH A NEW SIGNIFICANT PARTNERSHIP. THE COMPANY RECENTLY SIGNED A DEAL WITH CHOITHRAMS, A LEADING GROCERY RETAILER AND FOOD DISTRIBUTOR IN THE MIDDLE EAST, TO HELP THEM SHIFT FROM CONVENTIONAL POWER TO 100% RENEWABLE ENERGY. TO CELEBRATE THIS MOMENTOUS MOVE, A SIGNING CEREMONY WAS RECENTLY HELD AT CHOITHRAMS’ HEAD OFFICE IN DUBAI IN THE PRESENCE OF RAJIV WARRIER, CHOITHRAMS’ CEO, LAURENT LONGUET, CEO OF SIRAJPOWER, AND MERZI SODAWATERWALA, FOUNDER AND CHAIRMAN OF WORLD SUSTAINABLE BUSINESS FORUM (WSBF).
SOLAR FOCUS - SIRAJ POWER
A SIGNIFICANT PARTNERSHIP
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RAJIV WARRIER (LEFT), MERZI SODAWATERWALA (CENTRE) LAURENT LONGUET
Choithrams’ solar rooftop project includes three warehouses located at Al Quoz in Dubai with a 2.7 MWp system capacity that will generate 4.5 GWh of annual energy production. The solar rooftop installation will help displace approximately over 3,000 metric tons of carbon dioxide emissions (Co2) per annum, corresponding to more than 12 million smartphones being charged. Laurent Longuet, CEO of SirajPower, said: “Despite the global challenging market situation which slowed the operation of projects, solar energy initiatives are still in place and in high demand. We have been able to accelerate our growth thanks to a clear and robust regulatory framework that supports the development of renewable energy and the distributed solar market. In addition, our local leadership has done exceptional work during these difficult times that allowed us to continue our work and maintain our momentum/or growth. “Today, we celebrate another significant partnership
project’s milestone by introducing and facilitating this
per year. To date, SirajPower operates across various
with Choithrams, a company with a remarkable
success in record time for SirajPower withChoithrams;
industries, including construction, retail, logistics,
heritage that further diversifies our strong market
a valued long-term relationship. Transitioning to 100%
industrial, real estate, telecom, and F&B/FMCG.
portfolio and expands our presence in the FMCG/
renewable energy not only offers significant financial
In fact, it currently operates the largest distributed
F&B sector. We are honoured to be entrusted by
benefits, it also offers sustainability achievements
solar energy portfolio (50 MWp) in the UAE, and is
major groups across industries that recognise our
from zero carbon emissions. I congratulate all
expanding to become the regional ‘Green Champion’.
expertise and our service excellence to achieve their
parties involved for this landmark achievement.”
sustainability objectives and join the green community. We also thank Merzi Sodawaterwala, Founder & Chairman at World Sustainable Business Forum (WSBF) that acted as our sustainability partner for this project.” Rajiv Warrier, CEO of Choithrams said: “Sustainability has always been a key initiative for Choithrams and shifting to 100% renewable energy is a crucial step in our sustainable journey. We were keen to find
SIRAJPOWER WILL ENABLE CHOITHRAMS’ DISTRIBUTION CENTRES TO SHIFT TO 100% RENEWABLE CLEAN ENERGY
The company’s advanced solar technology allows customers to maximise savings, gain energy independence, and meet sustainability goals. SirajPower is the only locally-owned company in Dubai licensed and certified to offer engineering, procurement, construction (EPC), O&M, and financing solutions under the same umbrella. The company provides solar leasing system solutions that substantially reduce energy expenditure
the right local partner with proper knowledge and GREEN CHAMPION
while fulfilling a sustainable future in line with the
and we selected SirajPower for these reasons. As
In the F&B sector, SirajPower also counts LIFCO, one
emirate’s long-term green vision. This includes
one of the leading food retailers and distributors,
of the largest and long-established consumer food
providing comprehensive turnkey solutions that
we take great pride in supporting noble causes and
distributors in the UAE, with 2 MWp solar rooftop
combine development, financing, construction,
the adoption of renewable energy in conjunction
commissioned producing 3.5 GWh of clean energy
and operation of solar rooftops and carports.
technical expertise for such a significant commitment,
with the leadership’s UAE vision 2021 agenda.” Merzi Sodawaterwala, Founder and Chairman of World Sustainable Business Forum (WSBF) added: “This is the largest solar rooftop project in the F&B sector and also the largest in terms of capacity permissible as per the new DEWA regulation. I’m pleased to have built this
THE SOLAR ROOFTOP INSTALLATION WILL HELP DISPLACE APPROXIMATELY OVER 3,000 METRIC TONS OF CARBON DIOXIDE EMISSIONS
36
Emirates Green Building Council
EMIRATESGBC HONOURS TOP SUSTAINABLE ORGANISATIONS AT MENA GREEN BUILDINGS AWARDS
AN INDEPENDENT FORUM AIMED AT CONSERVING THE ENVIRONMENT BY STRENGTHENING AND PROMOTING GREEN BUILDING PRACTICES, EMIRATES GREEN BUILDING COUNCIL (EMIRATESGBC) HAS ACKNOWLEDGED THE INSPIRING, INNOVATIVE AND CONTINUOUS EFFORTS OF SUSTAINABLE PUBLIC AND PRIVATE ORGANISATIONS IN THE MENA REGION.
Emirates Green Building Council
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ddressing the Annual MENA Green Building Awards, EmiratesGBC
environment-friendly best practices, despite the pandemic. This year, we recorded
also marked the conclusion of its 9th Annual Congress held under
a significant increase in the number of entries in the net zero building category.
the patronage of the UAE Ministry of Climate Change and Environment
This is very positive news as it showcases our progress towards the UAE’s New
with the theme ‘Building a Sustainable Future in Uncertain Times’.
Zero Commitment by 2050. We are committed to working towards encouraging technology adoption and innovation to help create a greener future for all.”
His Excellency Ali Al Jassim, Chairman of EmiratesGBC, said: “The Annual EmiratesGBC Congress and 2020 MENA Green Building Awards underlined the
Commenting on the event, Cristina Gamboa CEO, World Green Building Council, said:
concerted efforts of all stakeholders to support the nation and wider MENA region
“As the first GBC to be established in the MENA region, we have always supported
to create sustainable built environments towards the goal of ‘Net Zero Buildings’
EmiratesGBC in expanding the sustainable building movement within the UAE and
by 2050. The events not only highlighted the spirit of green innovation that thrives
beyond. We are proud of EmiratesGBC’s commitment to sustainability excellence
in the region but also the resolve of the industry to stay committed to pursuing
in the built environment, and their achievements during the past 13 years.”
The winners of the 2020 MENA Green Building Awards in 16 categories are: Net Zero Building Project of the Year - Solar Innovation Centre by Dubai
Green Building Product - Water Management - Permavoid - Polypipe Middle East
Electricity and Water Authority (DEWA) Green Building Project – Masdar Etihad Eco Residences Phase 2 by Abu Dhabi Future Energy Company PJSB (Masdar)
Green Building Material - Construction Material - Saint-Gobain Façade System - Glasroc X by Saint-Gobain UAE
Sustainable Design Project - Al Sheraa Building by Dubai Electricity and Water Authority
Green Building Research - SIFS Building Envelope Analyzer by Smart Insulation Finishing Systems LLC
Facility Management Organisation – Emaar Facilities Management
Retrofit Project - Radisson Blu Deira Creek hot water retrofit by Energie GCC
Green Contractor - Multiplex Constructions LLC
Best Operations and Maintenance for existing building - Burj Khalifa
Developer of the Year - Diamond Developers
Operation and Maintenance by Emaar
Green Consultant – Cundall Johnson and Partners LLP
Training Initiative - Cundall Diploma by Cundall Johnson and Partners LLP
Green Building Product - Indoor Air Quality – Eolis Air Air Manager by Eolisair
Healthy Spaces Project - Dubai Police Young Leaders Hub by Dubai Police
Green Building Product - Energy Management - Sageglass Harmony - Saint Gobain
Endorsed by the World Green Building Council,
Additionally, EmiratesGBC marked another
EmiratesGBC aims to widen the scope of sustainability
held in partnership with regional Green Building
milestone with the launch of its Women’s Network,
within the real estate sector in the MENA region with
Councils in the UAE, Jordan, Lebanon, Egypt, Kuwait,
which will serve as a strong networking, mentoring
the help of such events, research, technical training
Morocco and Palestine, and supported by Platinum
and knowledge-sharing opportunity for women
and programmes that empower the private and public
Partners, Majid Al Futtaim and Knauf, the 2020 MENA
in the MENA region working in the field of green
sector entities, associations, consultants, as well as
Green Building Awards had a wider impact as the
buildings and sustainable development.
green building and sustainability practitioners.
event was livestreamed across the MENA region.
For further information on the 2020 MENA Green Building Awards, please visit emiratesgbc.org/award
38
Al Habtoor Motors and Daimler Commercial Vehicles
AL HABTOOR MOTORS AND DAIMLER COMMERCIAL VEHICLES MENA LAUNCH THE NEW FUSO CANTER EURO 5 SINCE THE INTRODUCTION OF CANTER IN 1963, MORE THAN 3.5 MILLION CANTERS HAVE BEEN PRODUCED MAKING IT THE BEST-SELLING TRUCK MODEL AT DAIMLER TRUCKS. CANTER IS HIGHLY POPULAR IN THE REGION AND IN THE LIGHT-DUTY TRUCK SEGMENT; IT HAS REMAINED PROMINENT IN THE MARKET FOR MORE THAN 57 YEARS AND ACROSS 8 DIFFERENT MODEL GENERATIONS.
AL HABTOOR MOTORS CO. LLC T: 800 2 5422 8667 E: ZEINA@AMCUAE.COM WWW.HABTOORMOTORS.COM
Al Habtoor Motors and Daimler Commercial Vehicles
THE WIDE CANTER RANGE
CANTER 4X4: EVEN MORE TRACTION
The standard Exhaust Brake System (EBS) valve is
The new FUSO Canter Euro 5 offers a wide range of
WITH REDUCTION GEAR
fitted on the turbo charger outlet. This system uses
variants. There are two different cab widths available:
The other special features of the new FUSO Canter Euro
the vehicle exhaust gas to create a backpressure
the streamlined standard cabin, which is just 1,695
5 range include the variant with manually selectable
to slow down the engine, enabling vehicle
mm wide and suitable for use in restricted spaces;
all-wheel drive with a permissible gross vehicle
stability. This results in reduced stress on service
and the comfortable wide cabin, measuring 1,995 mm
weight of up to 6.0 tons, a 1,995mm comfortable wide
brakes when driving downhill and therefore a
in width. In addition, the wide cabin is also available
cabin and an engine output of 110 kW (150 ps). The
reduction in maintenance costs of the vehicle.
with a crew cabin option - fitting up to seven persons.
all-wheel drive can be engaged whenever required; the Canter 4x4 includes the standard-fit engageable
HIGH-QUALITY AFTER SALES AND
With two different axle configurations in 4x2 and
reduction gear. This reduces the maximum speed
CUSTOMER SUPPORT
4x4 variants with a wide range of permissible
in the respective gears by a factor of 1.987 and also
Al Habtoor Motors has always focused on building
gross vehicle weight spectrum from 5.7 tons
increases traction by this amount. The crew cabin
customer confidence by providing FUSO customers
to 8.55 tons, the new Fuso Canter range covers
option will also be available on the 4x4 model.
not only the best choice of vehicles through its
all the key segments for light-duty trucks.
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eight showrooms network, but also high quality INCREASED SAFETY FEATURE
after sales support through its 11 Parts Outlets
Currently the range is available with 5-speed
FOR DRIVER AND CO-DRIVER
and seven Service Centres spread across the
manual transmission. A 6-speed automated manual
The new FUSO Canter Euro 5 range offers a
UAE. For the better convenience of the customers,
transmission (AMT) will soon be launched for the
number of new safety systems which includes
there are two mobile service units as well.
new Canter range in the 6.5 tons weight variant.
ABS (Antilock Braking System), EBD (Electronic Brake Force Distribution), BOS (Brake Override
Add to the excellent after sales support, Al Habtoor
FUSO CANTER – CLEANER AND MORE ECONOMICAL
System), driver and co-driver airbags, tubeless
Motors has also taken care to provide drivers and
The robust and durable design, Euro 5 emission
tyres and more. The standard braking system is
technicians of fleet customers with extensive
norm, low fuel consumption, higher payload are just
equipped with disc brakes on both axles, which
customer training at its Technical Training Centre
a few of the many features contributing to the new
guarantees superior braking performance and heat
in DIC. Al Habtoor Motors also has a Central Parts
Canter’s almost legendary overall economy. The
dissipation under continuous heavy braking.
Distribution Warehouse in DIC along with two PDI
new generation is cleaner and more fuel-efficient
and logistics facilities to ensure uninterrupted
than previous models and provides the highest eco-
The Canter with the highest GVW & 4x4
friendliness. It offers maximum efficiency with reduced
configurations are equipped with drum
fuel consumption compared to previous generations.
brakes at the rear axle on both axles.
Several measures have been implemented into
THE NEW CANTER 4X4 OFFERS EVEN MORE TRACTION WITH REDUCTION GEAR
supply of vehicles, as well as spare parts.
the newly designed common-rail 4P10 engine with 2,998ccm 2,998cc which is available in two engine outputs with 96 kW (130 ps) and 110 kW (150 ps). Both engines offer a flat torque curve with 300Nm and 370Nm at 1,300rpm & 1,320rpm respectively. In all models, the Euro 5 emission norm is achieved through an EGR (Exhaust Gas Recirculation) system and DPF (Diesel Particulate Filter) which is configured for the vehicle’s lifetime and is maintenance-free, eliminating the need to be cleaned or replaced. Using a higher torque engine with lower RPM ensures lesser strain on the engine and an overall longer engine life. With the newly available Euro 5 emission, less CO2 and NOx are emitted resulting in a reduced carbon footprint. The new Canter overfulfils the local emission norm required in the UAE.
THE NEW CANTER FOCUSES ON ECONOMY WITH LOWER FUEL CONSUMPTION AND HIGHER PAYLOAD
40
WE CHAT WITH - PIETER BENSCH, SAGE AFRICA & MIDDLE EAST
HOW THE RISE OF DIGITAL TECHNOLOGY TRANSFORMED THE CFO ROLE By Pieter Bensch, Executive Vice-President at Sage Africa & Middle East
UNTIL A FEW YEARS AGO, DIGITAL TRANSFORMATION WAS NOT HIGH ON THE AGENDA OF MOST FINANCE EXECUTIVES.
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Digital transformation is no longer the sole responsibility of the CIO and is central to the overall business strategy.
lthough they recognised IT was
DIGITAL TECHNOLOGY FOR IMPROVING
important, most CFOs thought of digital
FINANCIAL PERFORMANCE
While the CEO might provide the vision for digital
transformation as a technology play, a channel
We are seeing a growing appreciation among
transformation, and the CIO may propose the
strategy or a customer experience concern. That
CFOs of how digital technology can help them
means, the CFO can help draw up the budgets and
picture is changing fast as digital technology pulls
improve financial performance. More than half of
the metrics for success. Undoubtedly, the CFO’s
finance in exciting new directions as a real-time,
all respondents of a recent Sage survey believe
insight into the financials is key at a time when
digitally-fuelled and data-driven competency.
emerging technology will continue to support
organisations need to drive a real return from the
them in their roles and allow them to keep a finger
investments they make into digital technology.
on the pulse on their business’s finances.
Working together, C-suite leaders can develop a
WHAT’S BEHIND THE RISE OF DIGITAL AS A CFO PRIORITY?
strategy for prioritising digital investments that
Along with risk and compliance teams, CFOs play a
This adoption of digital technology within finance
key role in overseeing data, fraud, cybersecurity, and
is helping to spur the interest of CFOs in playing
data privacy. They need to be keenly aware of how
a more significant part in their enterprise’s digital
One thing is clear: Today’s CFOs are transforming
digital technology introduces new risks and how
transformation strategy. In trusting technology
into real-time analysts, and they’re part
they can use it to enable real-time decisionmaking
to automate much of the finance function
of a C-suite task force leading the digital
and build resilience into the business.
and allowing data to change the dynamics of
transformation agenda in their organisations.
produce or result in the best possible outcomes.
decisionmaking, senior financemanagershave more Secondly, the CFO’s role is shifting as a result of
time to focus on digitalisation to drive growth.
the adoption of technologies such as the cloud,
Finance is no longer just a reporting function but a data-driven insights centre that propels key business
artificial intelligence (AI), robotic process automation
That brings us to the third reason CFOs are
initiatives. CFOs that ride the technology wave will
and machine learning. This combinationof
playing a key role in digital transformation – no
have an easier time of leading through uncertainty
technologies is creating a new breed of trailblazing
one is better placed to understand how the
and using digital to deliver high business impact.
senior financial decision-makers who use data and
adoption of digital technology might impact
emerging technology to drive their function.
key business metrics and outcomes.
WE CHAT WITH - PIETER BENSCH, SAGE AFRICA & MIDDLE EAST
41 41
42
Productive workplace cultures
PRODUCTIVE WORKPLACE CULTURES – WHEN COLLABORATION IS THE SECRET INGREDIENT TEN MONTHS INTO THE COVID-19 PANDEMIC, MOST ORGANISATIONS AND THEIR EMPLOYEES HAVE SETTLED INTO NEW DIGITAL WAYS OF WORKING AND COLLABORATING.
Productive workplace cultures
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lthough the crisis is not yet behind us, businesses should seize this opportunity to evaluate their performance through a
43 43
IN A CUSTOMER-CENTRIC BUSINESS CULTURE, THAT SATISFACTION RELATES DIRECTLY TO ULTIMATELY MEETING CUSTOMER NEEDS
new lens – and to reshape themselves into more resilient, flexible and productive organisations. Productivity is primarily about the output: how many
One approach is to change a process and automate
It is an opportunity for business leaders to use
items come off the line, the number of customer
it. However, doing so may impact an individual’s
the lessons from the early work-from-home
calls made, and which KPIs are targeted. However,
job, and they will need to be upskilled to take on
experiment and their own rapid pivot to digital
focusing only on output leads companies to regard
new tasks and roles. It should be a two-way street.
channels to build a better business – one that is
their employees as drones. Though driving employees
Managers can say what needs to change, but it’s
more human, able to leverage technology more
hard may initially deliver higher output, the quality of
the employee on the ground who uses the process.
effectively, and is ready to experiment and grow.
the output may suffer. In addition, issues such as staff
Therefore, they need to be able to provide feedback.
The starting point is the workforce and how it stays
attrition may impact productivity in the longer term.
engaged. What can we learn from the stress test we have endured because of the coronavirus crisis?
Change isn’t always easy. Some people might resist What’s more, unhappy and demotivated employees
improvements because they need to make efforts to
will struggle to offer a great customer experience.
adapt to the change. Many of us can easily combine
For some organisations, employees are spending more
Happy workforces lead to satisfied customers.
the comfortable with the necessary. The secret
time in front of screens while being less productive.
In a customer-centric business culture, that
to high and continued productivity is to always
Others have seen an increase in productivity and
satisfaction relates directly to ultimately meeting
remain people-centric. It doesn’t mean being led
performance. The difference, I believe, lies in the level
customer needs. The result is a virtuous circle:
by employees, but to listen to their needs, and
of support from management at a time when many
satisfied customers lead to satisfied employees
invest in their buy-in to the strategy and vision.
people are struggling with the demands of being
who, in turn, lead to satisfied customers.
employees, partners and parents. The answer lies in a dual strategy that focuses on people and processes.
FOUR STEPS TO A PRODUCTIVE CULTURE: BUILDING A PRODUCTIVE CULTURE
1. Look for inefficiencies: Where are
The synergy between happy customers and a happy
the bottlenecks? Unpack processes
If an organisation assumes its people are motivated
workforce is enabled through processes, hence
and roles, and consider better ways to
purely by a salary, or that its processes don’t need
focusing on people and processes will certainly
do things, such as automation.
adjustment to shape a more productive environment,
improve productivity. Several ingredients play a
then it is making significant but common errors. Why?
crucial role in improving productivity. One of the first
Because no organisation can define processes without
is to recognise the significance of culture in fostering
taking employees and managers on the same journey.
customer-centricity, accountability and productivity.
2. What are the problems? Are you dealing with a workforce problem, a process problem, or a management problem? 3. Growing the business: You need to challenge yourself and ask if you’re still on the right track.
G ERHARD HARTMAN, VICE PRESIDENT, MEDIUM BUSINESS, SAGE AFRICA & MIDDLE EAST
MANAGERS CAN SAY WHAT NEEDS TO CHANGE, BUT IT’S THE EMPLOYEE ON THE GROUND WHO USES THE PROCESS The second crucial ingredient is a sound business strategy, which helps define output and success, and also oversees the culture and processes – the way business is transacted. In doing so, the strategy helps determine the outcomes a business needs to achieve. This approach reveals the possible choices and their consequences.
4. Experiment: Don’t be afraid to experiment, regardless of whether you achieve a positive or negative outcome.
THE STARTING POINT IS THE WORKFORCE AND HOW IT STAYS ENGAGED
44
Al Halabi
HIGHER SPECIFICATION AS STANDARD
AL HALABI T: +971 4 2652 002 E: SALES@AL-HALABI.COM WWW.AL-HALABI.COM
A TRULY ICONIC BRAND ALL OVER THE WORLD, AL HALABI REFRIGERATION & KITCHEN EQUIPMENT PRIDES ITSELF ON BOTH ITS EXTENSIVE PRODUCT PORTFOLIO AND THE LEVEL OF CUSTOMER SERVICE IT PROVIDES. MOREOVER, IT IS CONTINUING TO EVOLVE AND EXPAND, UNDERLINED BY ITS MOVE TO A NEW MANUFACTURING BASE IN DUBAI.
Al Halabi
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AL HALABI HAS A LONG HISTORY OF SURPASSING EXPECTATIONS TOO, FIRST MANUFACTURING PROFESSIONAL CATERING EQUIPMENT IN THE UAE IN 1975
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extraordinary showrooms, which provided 90% of
BREAKING RECORDS
the revenue in the old business, it has invested in
Al-Halabi is one of the biggest names in the industry,
a new joint-venture that moves production into a
not just locally but globally. It has achieved this
modern, state-of-the-art factory. This has reduced
position by working closely with its clients to ensure
costs and will continue to boost turnover.
that all the help they need is always available whether that be the initial design stage of a kitchen
This ongoing drive for ever-higher quality
“Bilal Al Halabi, Business Development Manager,
or the selection of bespoke catering equipment to
has been fuelled by both the economic
explains: “We are working hard to continue to build
suit individual budgets and space requirements. Its
and Covid-19 crises, as well as the sad loss of one
a healthy, proud and vibrant company and this new
reputation has even spread to the Guinness Book of
of the company founders. During this challenging
manufacturing base will help us to do just that. We have
Records, with the company manufacturing the largest
time, the company has continued to celebrate its
built our reputation on supplying only the very finest
shawarma machine in the world back in February 2000!
success and accomplishments, standing firm when
equipment with a constant emphasis on quality and
adversity hit by creating a major spin-off that has
service, and we consider our ability to manufacture our
Al Halabi has a long history of surpassing
streamlined the business and raised profits.
own bespoke kitchens a competitive advantage. As a
expectations too, first manufacturing professional
So while today, Al-Halabi continues to operate its
result, we can offer a higher specification as standard.”
catering equipment in the UAE in 1975.
46
Al Halabi
It was no ordinary beginning either; the company’s
SHIFTING UP A GEAR
very first project was a palace hospitality kitchen
The new manufacturing facility, approved by many
for His Highness Sheikh Rashid Al Maktoum.
leading international consultants, will facilitate
This prestigious project kick-started a tradition
a wide range of services for every type of kitchen
of innovation, superior quality, efficiency and
project, with Al Halabi providing flexible payment
problem-solving product development, ensuring
plans, two-year warranties, a broad portfolio of
that Al-Halabi has become the go-to name for
spare parts, and 24/7 emergency assistance.
discerning clients who can’t afford to compromise. Indeed, Al-Halabi is honoured to have played its
In addition to its kitchen manufacturing expertise,
part in the growth and success of the UAE, serving
Al Halabi has also formed exclusive relationships with
hotels, palaces, central kitchens, restaurants, cafes,
carefully selected international suppliers, bringing
cruise ships, and other catering establishments
its customers an even wider choice of products
with the world’s finest cooking ranges, refrigeration
and styles without compromising on quality.
equipment, dishwashers, counters, display cabinets –whatever is required to make a commercial
“It is now time to shift up through the gears and
kitchen run smoothly and dependably. Chefs
make Al Halabi the personification of a 21st-
cite the company’s reliability and cutting-edge
century company while maintaining our traditional
technology as the reason why Al-Halabi equipment
values of service and craftsmanship. This new
is found in the finest kitchens across the region.
manufacturing base is a ringing endorsement of the progress we have made recently,” Bilal says.
A NEW JOINT-VENTURE THAT MOVES PRODUCTION INTO A MODERN, STATEOF-THE-ART FACTORY
Al Halabi
CREATING SOLUTIONS
Whatever the product, Al-Halabi customers all agree
Al-Halabi remains a family-run business, and whilst its
that they are not just purchasing equipment; they are
capabilities have grown considerably over the years,
making a long-term investment in their businesses.
its long-standing values have stayed the same. And it is these values that are at the heart of plans that aim
With unrivalled knowledge and industry experience,
to double sales and increase profits further still.
Al-Halabi can design from scratch, refurbish or simply
AL-HALABI CAN DESIGN FROM SCRATCH, REFURBISH OR SIMPLY UPGRADE
upgrade. The company’s capabilities are diverse,
counters – in fact, everything a commercial
And this expansion has already delighted its
and its customer base is extensive. Moreover, it is
kitchen could ever need, including the kitchen
customers, many of which return again and again
renowned for finding solutions that range from
sink! Furthermore, Al Halabi understands the
to benefit from Al-Halabi’s expert advice, on-site
the complex requirements of high-end restaurants
pressures of a commercial kitchen and making
measuring and consultations, high-quality design
to the more modest needs of local cafes.
life easier for its customers is at the heart of what
and manufacture, and an outstanding installation
it does. So whatever the challenge, Al Halabi
and after-sales service from the company’s
Al Halabi products cover everything from refrigeration
can provide the perfect solution in a hassle-free,
hugely experienced and qualified technicians.
to work-benches, cooking equipment to display
cost-effective and quality-driven manner.
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