A BRIGHTER PICTURE

Aaron White, Regional Sales Director - Middle East at Nutanix discusses how the company has been coping with the challenges during Covid-19 and how its remote working solutions continue to see a growing demand

How has the company reviewed and adjust its workforce to work from home during the current lockdown due to Covid19?

First and foremost, our top priority is to protect the health and safety of our employees, customers, partners, and communities. We are assessing the situation daily, keeping the well-being of all of our stakeholders’ safety top of mind. As a company, we are following the guidelines issued by the World Health Organization and local, regional and country guidelines to guide our actions.

At the start of the crisis, we immediately began the implementation of our business continuity plan, which is driven by a small group of global executives representing all of the critical functions inside Nutanix.

Capitalizing on our own technologies and business continuity plan, Nutanix remains open for virtual business around the world. We have also implemented a number of precautionary measures to ensure uninterrupted service to our customers and partners and the continued safety and productivity of our employees. In an effort to protect the health of our employees and visitors, we have implemented work-from-home procedures for our global workforce and ensured employees have access to laptops, VDI infrastructure, adequate internet bandwidth, and expanded VPN capabilities.

What have been some of the challenges that you have overcome during this phase?

As mentioned, we have transitioned smoothly to the new normal. In fact we have seen an increasing interest in our remote working solutions from enterprises in the region. Our solutions (for example, virtual desktop with our partner Citrix or desktop-as-a-service with our product Frame) can help organizations adapt to this rapidly-evolving situation by allowing them to support their employees to work productively from remote locations. We have many customers in different verticals, including government entities and educational institutions and it is a chance to help organizations quickly provide viable work- or learn-from-home options.

Aaron White Regional Sales Director, Middle East, Nutanix

Is there a lot of relearning and reskilling expected from employees?

As a global IT company, our current infrastructure was designed to support remote work, with half our global workforce already working remotely in their day-to-day roles. We were already well prepared to continue running our business and focusing on our customers during a crisis. — By Diksha Vohra

How are specific job functions like logistics or after sales support that is part of technology business impacted and being coped with?

We’ve conducted a supply chain analysis and created contingency plans with our key suppliers. Based on current information, we do not anticipate any immediate supply constraints, though the situation is obviously fluid and could change. We will keep our community in the loop as new information becomes available.

Our worldwide support teams and other key functions remain up and running and ready to attend to all customer and partner needs. Based on the analysis we’ve done to assess both hardware and software support capabilities, we have contingency plans in place to allow us to continue to provide 24x7 worldwide support to our customers at this time.