theme 1 Action plan

Action 2023 Action 2024-27

Publish annual member engagement plan

Publish annual member engagement plans

Outcome

Increased awareness of events and engagement activities which drives greater interaction and member engagement

Develop onboarding programme for new members

Roll out onboarding programmes for new members and develop biannual reminders of member benefits

Greater visibility of membership benefits driving higher retention and engagement from members

Identify suitable communication channels for members across the globe

Increase communication channels to suit markets, including new social media channels for members

Members everywhere are aware of the wide range of support provided to them by the Institute

Restructure international operations and develop an international volunteer framework

Increased international member engagement driving higher retention and membership growth and improving the Institute’s impact outside the UK

Identify suitable virtual platform for international community

Roll out international volunteer framework across all international regions

Implement virtual member engagement platform to support our international community from 2024

Implement virtual member engagement platform to support our international community from 2024

Increased advocacy internationally for the Institute.

Members worldwide will be able to connect with each other in thematic and geographical communities to share knowledge and insight on key issues

Members worldwide will be able to connect with each other in thematic and geographical communities to share knowledge and insight on key issues

Review membership categories, benefits and pricing

Roll out changes based on outcomes of membership review

A clearer, simplified set of membership categories with improved communication of membership benefits

Agree New Deal with Local Institutes

Roll out New Deal funding cycles from 2024

Local Institutes will have access to a revised support package that will enable them to deliver activities aligned with Institute’s strategy, expanding their ability to engage and grow local participation

Publish a volunteer network management plan (to include Local Institutes, PFS Regional Committees, Specialist Communities and International Communities)

Deliver plan across all volunteer networks

All volunteer networks will receive consistent and relevant support to deliver maximum impact