EMPOWERING EXCELLENCE
Enabling Excellence through Processes
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MONG MANY determinants of an organization’s success, the quality of its products and services is one of, if not the most important. Skillful marketing, adept product placement, business process acumen, market timing—all are vitally important to success. But without the level of quality in the product or service that the customer demands, an organization cannot be successful. An organization
Issue 5 - MAY 2015
that wants to achieve excellence must be diligent in designing, implementing, and continuously improving excellent products and services. Most government and semi-government entities in Abu Dhabi are part of the service sector, and the government employs the EFQM (European Foundation for Quality Management) Excellence Model to help ensure that the services it pro-
vides to its people are of the highest quality. Through this model, the government can make sure its services meet international benchmarks of quality. Their success in this regard can be seen in the steady growth of numerous economic indicators including GDP, standard-of-living indicators, and citizen satisfaction indices. With the goal of being one of the top five performing governments in the world, policies developed by and employed within the