The widest-read business publication in the South East
PLATINUM
SUSSEX EDITION . ISSUE 20 . 2016
BUSINESS TRAVEL
Shake hands in…
SINGAPORE
NATWEST
CEO Impersonations
PLATINUM PLUS: Legal Issues Accountancy Business Travel Chamber News Business Style Editorial Opinion Networking Motoring Business Funding Guide International Trade Wealth Management
A GRAND SPA PROPERTY INVESTMENT
with Kreston Reeves
THE BIG STORY
JEFF BEZOS
The Billionaire’s Race For Space
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Corporate & Commercial Banking
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WELCOME
24
THE BIG STORY JEFF BEZOS Serial disrupter or serial delighter
10
NATWEST The rise of the CEO impersonator
32 58 66 96 4
MERGERS & ACQUISITIONS DMH Stallard’s role in the acquisition of E Learning company Brightwave by Capita
ANGER MANAGEMENT In or Out
This month we are excited to bring you our new Business Travel Supplement with an indepth look at Singapore with Global Travel Management. Each month we will be bringing you a different destination with details of all the facilities for conferences and incentive trips to enable you to look at where your company should be spending the travel budget. NatWest present a warning about everincreasing corporate fraud and the new frightening ruse of impersonating the CEO, we find out about DMH Stallard’s role in Capita’s acquisition of Brightwave, and Maarten takes a look at the all-new Mercedes C-Class Coupe, the Land Rover Discovery Sport and salivates over all the new metal at the Detroit Motor Show. Anger Management asks you to consider again your views on the subject of the European Referendum and we take a peek at the new national CSR awards, soon to launch. We profile Amazon founder Jeff Bezos, and his race for space and ask why every young billionaire seem to have the same goal to conquer space and reach other planets. We also profile an exciting new company, Catabase Private who do for those that cannot do for themselves. We are also delighted to announce that our readership has increased by 23% since this time last year and you can now find copies at an every increasing range of locations across the South East.
Maarten & Ian
Platinum Business Magazine, Sussex February 2016
MOTORING The all-new C-Class Mercedes
SECRET SERVICE Catabase Private
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Issue 20 - 2016
The Team
Maarten Hoffmann – Director maarten@platinumbusinessmagazine.com 07966 244046
AT A GLANCE 6
Local News
13
Entrepreneurial Spark – Flying the Nest
68 The Platinum Business
14
Bennett Griffin – Personal Injury
71
16
Kreston Reeves – Investing in Property
19
Prowse – Valuing the Power of Stakeholder Buy-in
20 National News 34 Gatwick Diamond Business Awards
36 Young Start-up 39 Introducing our new Ian Trevett – Director ian@platinumbusinessmagazine.com 07989 970804
Travel Editor
42 Global Travel Management – Business Travel 2016
44 Shake Hands in.... Singapore
50 Travel News 52 Mauritius – Amanda Spicer Senior Designer
Hannah Monkcom Staff Reporter
A Tropical Paradise
54 Reigate Manor Hotel – Review
56 CharityLine – Your Town, Your Hospice
61
Amanda Menahem Food & Drink Editor
Rose Dykins Travel Editor
Julia Trevett Accounts Manager
Lauren Psyk Event Photographer
Motoring – The Detroit Motor Show
64 Motoring – Discovery Sport HSE Club The University of Portsmouth – Building a New Career
73 The University of Brighton – Placements for Students
74
Overline Communications – The Overline Lounge
75 Charity News – Chestnut Tree House
77 Corporate Catering – Take it to the Bridge
78 The Grand Spa – Review
80 Burt Brill & Carden – Divorce and Relationship Breakdown
82 Chamber Pages 83 Charity News – Hailsham Training Centre Opens Now!
93 Networking – The Business Network
94 Platinum Style – New Year, New You
98 Institute of Directors – By Royal Charter
QUOTE OF THE MONTH
❝
It is refreshing to have a publisher so clearly listening to their market Nik Askaroff, CEO, EMC Corporate Finance
❞ 5
NEWS
LOCAL NEWS
Compiled by Hannah Monkcom
HASTINGS MAKES HOTLIST £500,000 GRANT FOR GREEN BUSES FOR TRAVEL Locate East Sussex has welcomed the inclusion of Hastings in a prestigious travel hotlist for 2016 due the revival of its popular pier. The Guardian newspaper’s ‘Where to go on holiday in 2016’ features a list of must-visit destinations for the 12 months ahead, placing Hastings alongside exotic offerings such as Rio de Janiero, Australia’s Great Barrier Reef and Japan. Destinations are chosen based on new flights, new openings, anniversaries and special events for 2016. In the case of Hastings, the upcoming reopening of its pier led to it being highlighted as a top choice for trippers. Philip Johnson, Director of Locate East Sussex, said: “Hastings is a thriving place to work, live and visit and it’s fantastic to see it being recognised on the international stage by the Guardian. The reopening of the pier this spring is set to further boost the town’s profile and drive up its growing economy.” The Guardian says of the pier: “Hastings Pier has a roller coaster history: it opened in 1872, boomed in the 1930s and hosted bands including the Rolling Stones in the 1960s and 70s. It closed in 2008 after being damaged by a storm, then was almost destroyed by fire in 2010. But it is about to get a new lease of life, reopening on 21 March after a massive transformation, thanks in part to a £11.4m Heritage Lottery grant. The new-look pier will host farmers’ markets, urban sports, outdoor cinema and gigs – plus more traditional seaside promenading.” Hastings seafront will enjoy the opening of another attraction this year - a worldclass BMX and skateboard park. Hastings company Source BMX is opening the venue in February, having received funding assistance from Locate East Sussex. Hastings is on the up!
Thirty-five buses will be updated with new green technology after the council was awarded nearly £500,000 in government funding. Brighton and Hove bus users will embark on 130,000 cleaner journeys a year with the new technology set to cut harmful emissions by up to 90%. Bus bosses hailed the funding boost and said the money would help keep the city’s bus fleet “moving in the right direction”. Brighton and Hove City Council was among 18 local authorities who successfully bid for a portion of £7 million from The Clean Bus Technology Fund 2015. It is hoped that by fitting buses with an exhaust gas treatment system called selective catalytic reduction it will help reduce nitrogen oxide emissions by at least 50%. Levels of the harmful gas exceed EU safety levels in parts of the city including in North Street – one of the city’s main bus route intersections. More than 50 buses have already been retrofitted to higher environmental standards while 24 new buses along with 13 diesel-electric hybrids are all hoped to improve air quality. Martin Harris, managing director at Brighton and Hove Bus Company said: “This further injection of government funded investment in the city is a very welcome boost to keep the city’s bus fleet moving in the right direction and is a triumph for the ever-improving partnership working between the operators and the council.”
KEEP UP WITH TICKETMEDIA Ticketmedia in Brighton plan to introduce the 2020 National Living Wage of £9.00 an hour, four years earlier than government targets suggest, meaning nine employees at the globally recognised printing business will benefit from significantly increased salaries in the New Year. From April, the National Living Wage will guarantee those over the age of 25 an hourly rate of at least £7.20. This will rise to £9.00 an hour by 2020, replacing the £6.70 current minimum wage for people over 25 years old. Ticketmedia is globally recognised as the leading authority on ticket advertising of all descriptions and provide a central resource for media planners and buyers. They are a leading manufacturer of transport tickets and paper roll products. Jeremy Burbidge, Managing Director at Ticketmedia, said, “We are delighted to be able to offer the 2020 increase in wage to our staff from January 2016. The size of the increases are dependent on current salary and skill levels, it will make a considerable difference to the salaries of quite a lot of them.” Ticketmedia has also recently implemented the ‘Bike to Work’ scheme for all employees, which enables them to make savings of up to 42% on a brand new bike and safety accessories for cycling to work. Mr Burbidge added, “We see this as an opportunity to enhance our employee benefit package and improve health and wellbeing, whilst also further reducing our carbon footprint as an organisation.”
“To err is human, to blame it on someone else shows management potential” 6
NEWS
“The only sure-fi re way to double your money is to fold it in half and put it in your pocket”
AUSTIN GRAY’S AUCTION HOUSE SUSSEX Sussex’s most successful property auctioneer Austin Gray has announced that it is joining the UK’s number one property auction brand Auction House, and will re-launch as ‘Auction House Sussex’ from the end of January. Austin Gray has been holding auctions in Brighton and Hove for over 30 years, and has an enviable reputation in the area, with a current success rate of 87%. Meanwhile, Auction House is the largest property auctioneer in the UK, selling more properties per year than any of its rivals, and was recently named Residential Auction House of the Year 2015 by leading industry publication The Negotiator. The brand now accounts for more than 12% of all property auction sales nationally. Austin Gray Auction Manager Nick Muston said: “We are thrilled to be joining the Auction House brand in 2016. The move means that we will be enhancing our coverage of both East
Nick Muston
and West Sussex, as well as working in partnership with other residential sales, residential lettings and commercial agents in the area. It also means that we will be upgrading our capabilities, with the aim for Auction House Sussex to become the ‘go to’ auctioneer across the two counties.” Welcoming Austin Gray to the fold, Auction House Founding Director Roger Lake said: “We’re delighted that Austin Gray has joined us. The company is already a well-established auctioneer in Sussex, and its arrival will strengthen our presence along the south coast of the UK”. The inaugural sale for the brand new Auction House Sussex will be on 11 February 2016. The team can be contacted on 01273 201982.
CRAWLEY FC SPONSORSHIP
KPMG CONTINUED GROWTH
Structured Communications are a solutions provider within the communications sector, offering state-of-the-art VoIP, fixed telephone lines, structured cabling and broadband connectivity. Crawley Town FC are delighted to announce that the local telecommunications provider have agreed a sponsorship deal until the end of the 2017-18 season. During this period, the South Stand, affectionately named the Bruce Winfield Stand, at the Checkatrade Stadium will be renamed, with the blessing of the Winfield family, as the ‘Structured Communications Stand’. Structured Communications Managing Director and Crawley Town supporter, Chris Dale, said: “The whole team at Structured Communications are excited and very proud to have confirmed this partnership with Crawley Town FC. We are looking forward to bringing our children to watch The Reds and supporting the football club in the seasons to come. We feel honoured to have taken over the naming rights to the South Stand, and we must pay tribute to the late Bruce Winfield for what he has done for Crawley Town Football Club. We must also thank Bruce’s wife, Silpa Winfield, for without her blessing this could not have happened.”
KPMG, the professional services firm providing audit, tax and advisory services, has announced an increase in revenues from £1,909m to £1,958m (2.6%) for the financial year ended 30th September 2015. In a year where the firm positioned itself strongly for future growth, KPMG invested a total of £196m in acquisitions, property and staff training and development. It also sharpened its focus on serving clients on their most pressing issues by changing its operating model. As a result, audit saw a 9% increase in contribution to profits from £181m to £197m and tax saw a 17% increase from £129m to £151m. Reflecting the strong investment throughout the year, overall profits, before tax and members’ profit shares, were down 7% from £414m to £383m as the firm continued to invest in a three-year ‘grip, build and grow’ strategy to reposition the business in its markets. The firm saw 16 new joiners across its tax, audit and advisory services including 7 graduates, 2 school leavers and a new audit partner and a total of 11 people were promoted. This investment in people was reflective of the growth in income of 20% achieved by the London Region business, of which the Gatwick office is part. The firm also supports the ESpark hatchery in Brighton, as part of their continued investment in the Enterprise space, with more than 30 members of KPMG’s Gatwick office volunteering as mentors for the start-up businesses who are going through the ESpark accelerator programme.
7
NEWS
LOCAL NEWS
Compiled by Hannah Monkcom
BUSINESSES WELCOME NEW SCIENCE PARK IN HORSHAM The multi-million pound investment could create up to 1,000 jobs for Horsham as the county council looks to put West Sussex on the map as a leading European centre for the health and life sciences sector. Pharmaceutical giant Novartis ceased operations in Horsham in June 2014 and while 160 homes are being built north of Parsonage Road, the company has been exploring options to secure a scientific and medical legacy when selling the southern part of the site. West Sussex is already home to more than 90 businesses in the health and life sciences sector and Louise Goldsmith, leader of WSCC, said developing the site fits in with one of the county council’s three key priorities in supporting the economy. Mike Hannay, vice president and general manager of Horsham-based Fisher Clinical Services UK, said: “This is fantastic news for Horsham and West Sussex, building as it does on the scientific heritage of our area. The new science and business park is an important step in enhancing our county’s role in the development of innovative new medicines and healthcare technologies.” Johan Sedihn, chairman of Crawley-based Elekta Limited, added: “These are exciting times for West Sussex with another strategic investment in the region. Following hot on the heels of the announcement of Elekta’s own Cornerstone development, providing a state of the art technological and customer innovation centre, the county looks to be in fine shape as we maintain our lead in key scientific markets.” Negotiations could be completed by the summer and once finished WSCC would appoint a contractor to take the development forward.
OUTSTANDING CLIENT SERVICE Kreston Reeves, one of the leading accountancy and financial services firms located across London and the South East is delighted to announce that they have won the ‘Outstanding Client Service’ award at the Kreston International Awards 2015 for their work with the Rock-It Cargo USA LLC group. Kreston International is a global network of independent accounting firms. Currently ranked as the 13th largest accounting network in the world, with member firms in over 100 countries and a resource of over 20,000 professional and support staff worldwide. Kreston Reeves has been an active and prominent member of the network for over 30 years and Kreston Reeves’ Executive Chairman, Clive Stevens, is also a Board director at Kreston International. The Kreston International Awards 2015 were held at Kreston International’s 44th Annual Worldwide Conference at the Windsor Atlantica Hotel in Rio, Brazil. 100 delegates from 55 member firms in 37 countries attended the conference.
SOMETHING FISHY Dermot O’Leary’s seafood restaurant Fishy Fishy in Brighton has shut its doors after seven years. The X Factor presenter opened the East Street brassiere with friends in 2009 but this month it closed, following in the wake of its sister restaurant in Poole. Staff said they were called into a meeting on Monday morning and were told the seafood restaurant, which has a four star customer approval rating on TripAdvisor, was to close its doors for the last time. One frustrated staff member said: “Dermot’s got tons of money in the bank but he’s just come out and told us we’re all out of work. We were all pulled in and told we were out of a job, but he’s still in a big house in London without any worries.” Representatives for the management said staff were given fully paid notice. According to publicly filed accounts, the company finished the last financial year £238,000 in the red. O’Leary said: “After seven years Fishy Fishy is moving on from our 36 East Street location. We would like to thank all of our customers, staff and the good people of Brighton for their loyalty and support. Future plans are currently in discussion.”
“Why join the navy if you can be a pirate?” 8
NEWS
“Organised people are just people who are too lazy to look for things”
JOHN LEWIS IN UCKFIELD Department store retailer John Lewis is expanding its presence in Sussex with a new distribution centre which will create 60 jobs. The 50,000 sq ft distribution customer delivery hub is part of a commercial property deal hailed as the biggest in Uckfield for more than 25 years. John Lewis and Evander Properties have signed for a 3.9 acre serviced site on the Ashdown Business Park at Maresfield. The new distribution warehouse will service John Lewis department stores in Kingston and Bluewater and John Lewis ‘at homes’ in Croydon, Chichester, Tunbridge Wells and Horsham. The good news comes as business leaders in Brighton and Hove struggle to find commercial and office space. Construction is due to commence this month and it is hoped that the warehouse will be ready for occupation in the Autumn of 2016. John Lewis and Evander Properties were represented by Vail Williams LLP of Crawley. Chris Lawson, partner of Lawson Commercial, who acted for the Vendor, said: “I am absolutely delighted that we have been able sell the first plot on the Ashdown Business Park to such a well known and leading UK business.”
NEW MANAGING DIRECTOR FOR BRIGHTON’S JUICE 107.2 Brighton and Hove’s local radio station, Juice 107.2, has announced that it has appointed Dave Alsybury as its new Managing Director. Alsybury, has worked in local and regional radio in both Ireland and the UK. “This is a dream job for me and to be able to work with a super team of people in an amazing place like Brighton is what made this opportunity so special. I can’t wait to get started,” he said. “For me, this is a chance to help the station become even more successful than it already is, play a real and meaningful part in all that goes on in Brighton and Hove and really reflect and represent the vibrancy and variety of one of the most amazing places in the UK,” said Alsybury. Welcoming the appointment, station Chairman, Daniel Nathan, said that Dave “impresses as a natural leader. He’s passionate about radio and is a digital entrepreneur with creative flair and the commercial ambition to make Juice 107.2 Brighton’s leading media house.”
SUSSEX CEO RANKED ABOVE NETFLIX A young boss has been listed as more influential than the executives running Netflix, General Motors and T-Mobile. Liam Hackett, 24, founder and owner of anti-bullying charity Ditch The Label, was ranked 70th in the world’s top 500 most influential chief executive officers in the world. The list was compiled by Richtopia and took into account the bosses’ digital presence. Mr Hackett was ranked above West Ham’s Karen Brady, World Wrestling Entertainment’s Vince McMahon and top suits from Virgin Sport, O2 UK, Airbnb, Ann Summers and Snapchat. He was inspired to found the charity, which is now one of the largest of its kind in the UK, after being bullied in school himself. Ditch the Label has helped 180,000 teenagers overcome bullying with extensive work done online. After learning the news this month Liam said: “When things like this happen, it’s an honour to even be considered. You just look at where you’ve come, but to hear those named below me is quite humbling. It just shows the importance of social media in how to grow a brand. I think we bring a lot of invention to the table and our advice differs from what young people are usually being fed.” Top of the list was news tycoon Rupert Murdoch with Richard Branson just below him and Apple’s CEO Tim Cook as well as legendary skateboarder Tony Hawk breaking into the top 10. Ditch The Label will launch internationally in 2016, so Mr Hackett could well feature even higher in 2016.
9
FINANCE
A WHALE OF A SCAM
Don’t be defrauded by CEO impersonations
DARYL GAYLER, NatWest Regional Director, Sussex & Surrey. Daryl.gayler@rbs.co.uk
F
raud techniques are continuing to evolve as criminals look for new ways to defraud their victims and everyone is
a potential target. At NatWest, we’ve learned
What is CEO Fraud and how does is work? • A member of staff in the finance team receives an email which appears to have
of a new form of scam, one that uses email
originated from a senior person within their
to impersonate a senior executive to defraud
own organisation e.g. the Finance Director or
businesses.
CEO.
This type of scam is more commonly known
• The email instructs the recipient to make an
• Believing the email to be genuine, the member of staff processes the payment, which arrives in the fraudster’s account. The monies are then usually quickly withdrawn.
How does this happen? There are two known methods being used: • Email spoofing – this is where the fraudster
as “CEO Fraud” or “Whaling Fraud” and is a
urgent payment to a specified beneficiary
constructs a fake email that appears to have
method that fraudsters are using to facilitate
(this may be outside normal procedures).
come from a genuine source but is capable
payments from unsuspecting customers by
• The email appears genuine as the details
of hiding its true origination. The sender’s
sending emails that appear like they’re coming
in the “From” box may reflect the genuine
email address will have been slightly
from a known contact in the “From” field.
address of the individual.
changed from the genuine address. For
10
FINANCE
“Be suspicious of any unexpected emails that ask for an urgent bank transfer – even if the message looks like it’s from someone in your organisation”
• There may be a number of emails in the
2. Check any unusual payment requests
conversation requesting the payment,
directly with the apparent sender, ideally in
with the sender usually saying they are
person or by telephone, to confirm they’re
unavailable at the moment.
genuine. But don’t use any telephone
• The payment request will usually be urgent.
numbers or email addresses in the
• The words used and style of communication
suspicious email as they will go directly back
may be different from that used normally by the named sender but on some occasions the fraudsters may seek to mimic it.
How to mitigate this type of fraud As with most types of fraud, we recommend
to the fraudster. 3. Be alert to unusual wording that you wouldn’t expect the real senior executive to use. There may be odd expressions, or incorrect spelling or grammar. Ask yourself:
that you ask your staff to operate with high
does this sound like the turn of phrase or
levels of vigilance, especially those entrusted
tone of voice you’d expect from the real
with access to your online payment systems. At NatWest, we’re committed to helping you
person? 4. Make sure that internal email passwords
safeguard your money. We use a wide range of
are strong – they should include a minimum
fraud prevention and detection processes in the
of eight characters and a mixture of
fight against financial crime. Our aim is to help
UPPERCASE, lower case, numeric and
our customers remain vigilant and to follow best practice in order to help you safeguard your business.
Here are five top tips for avoiding executive impersonation scams: 1. Be suspicious of any unexpected emails that ask for an urgent bank transfer – even if the message looks like it’s from someone in your organisation.
special characters. 5. And if your company doesn’t already have a well-documented internal process for requesting and authorising payments, create one.
To find out about the latest developments in fighting fraud, we recommend that you regularly visit the Financial Action Fraud’s website: www.financialfraudaction.org.uk
example it may be showing as .org instead of .com. • Email account hacking – is where the fraudster hacks a genuine email account and starts to issue fraudulent emails. These types of attacks are typically associated with email services e.g. Gmail, Hotmail and Yahoo. The details in the “From” box may reflect the genuine address of the sender.
What are the warning signs? • The email will usually have been sent from a mobile device such as an iPhone/iPad. • The sender of the email will appear to be a senior person within your firm. • The sender’s email address may be slightly different from the real address i.e. ending .org instead of .com. • The first email request may ask what details are required to make a payment.
11
Direct Debit Processing Donor Development Campaign Planning Marketing Resources
www.charityline.org.uk
Call us on: 0800 368 9701 or email: info@charityline.org.uk
ENTREPRENEURIAL SPARK
FLYING THE NEST The first residents at Brighton’s Entrepreneurial Spark “hatchery” are coming to the end of their six-month stint. PBM spoke to two new companies to find out how it was for them...
5 Squirrels Gary Conroy
Account Management Now Giles Gailer
What does 5 Squirrels do? 5 Squirrels Ltd is the silent partner working with anti-ageing clinics to take all of the pain out of sourcing, supplying and marketing their own brand of skincare products. Our solution offers our clients exclusivity and high-grade, clinically proven products. It increases their client retention and offers them a competitive edge. In the past 12 months, we have launched more than 40 brands for our clients. These brands have now appeared in the national media, including The Sunday Times and Channel 4. The brands we have developed have had lots of celebrity endorsement and are now available in some of the UK’s leading department stores.
Has the company progressed during the ESpark programme? The company growth has been very rapid and consistent since we joined the ESpark programme, and the team has grown from two members to five. We are now shipping internationally, to Spain and Sweden too. The ESpark programme has really helped with this, I think mainly due to the fact that it makes everyone more accountable, able to commit to actions, execute them rapidly and measure their impact. The programme has really adjusted my mindset to getting the job done, realising the possibilities and going out and making the most of every opportunity we create.
What has been the most beneficial about the experience? I think the ability to network with other entrepreneurs who are also facing many of the same challenges has been very helpful. Starting a company from scratch can be quite isolating at times, but the programme has been very supportive and reassuring in this respect. The fortnightly temperature checks have also been a great place to raise key issues in the business and to work through key actions to address these, which can often involve the support of others in the network, be it other businesses or the wider local community, like the universities, the chamber of commerce or some of the mentors who have kindly volunteered their time.
www.5squirrels.com. info@5squirrels.com.
What does Account Management Now do? Account Management Now is a Brighton-based business development agency that provides a local and national pay-as-yougo sales support service to businesses. They can pay by the hour or by the project for telemarketing campaigns, to generate leads, business development managers, to support sales activities or account managers, to grow their accounts. It’s a very simple sales pipeline model providing sales support to help sales managers hit their targets and support teams in times of need. I’m building a business employing people from the local area who need to have a flexible approach to work.
Has the company progressed during the ESpark programme? Account Management Now has grown rapidly over the six months since I joined the hatchery to being a business that now employs nine people, with plans to roll out the model nationwide.
What has been the most beneficial about the experience? It’s been an incredible journey. I’ve found the guidance given by the ESpark team has taken me from being an employee working on an idea to a leader developing a business. I’ve had access to people who will listen to me and offer sensible advice, which has helped me clarify the services we provide. And it’s been great fun and has reminded me that I can do something that I enjoy.
giles@am-now.com www.am-now.com
Entrepreneurial Spark is the world’s largest free business accelerator for early stage and growing ventures. Key partners are NatWest, RBS and KPMG. www.entrepreneurial-spark.com
13
LEGAL
PERSONAL INJURY What a business!
By Toby Barrett, Partner and Head of the Personal Injury team Tel: 01903 229924 • www.bennett-griffin.co.uk tb@bennett-griffin.co.uk
A
n injury to a business owner – impacting upon their ability to work in or manage the business can be catastrophic to the
business as well as the individual. The value of the personal injury claim (the level of compensation that will be awarded to the business owner once legal liability for the
psychological injuries he or she has suffered in
the medical evidence). The requirement for
the accident. This part is assessed through the
care, both since the accident and in the future,
use of medical evidence, guidelines set down
is a good example of this, as well as loss of
by the Courts, together with a comparison of
earnings, again both losses suffered between
similar cases where awards of compensations
the accident and the date of any settlement
have previously been made.
and predicted future losses if an individual isn’t
The second relates to the losses arising
expected to be able to return to work at all,
accident is successfully established) has two
from the accident that the individual has
or at the same capacity they were prior to the
parts.
suffered since the accident and may suffer in
accident.
The first relates to the physical and
14
the future (based on the prognosis given in
Business losses fall within this second
LEGAL For further information about any of the services offered by Bennett Griffin, please do not hesitate to contact us on 01903 229999, or visit our website at: www.bennettgriffin.co.uk
element and can account for a large part of the award of compensation. An individual’s role within the business, the
that business for an extended period. Her husband was driving the vehicle at the time of the accident and was therefore the
business structure, their share of ownership
Defendant in the claim (which was pursued
and the profit they ordinarily take from it will
through his insurance company). There’s a
all have an impact.
legal principle - a Defendant must not benefit
To evidence business loss the solicitor will
from his own wrongdoing and therefore in this
need to:
case she was only able claim for the profits
• Consider the business accounts
relating to her share of the business, as per the
• Take detailed instruction from the injured
shareholders agreement.
business owner as to their role within the
Part of her role in the business involved
business, their ability to fulfil that role
pitching for new work and as a result of the
following the accident and the effect upon
accident she lost the opportunity to pitch for a
profitability
contract renewal with an existing client. This
• Interview business partners (and potentially customers) to collate evidence of loss • Potentially employ a forensic accountant to review the accounts and produce a report.
Case examples A lady who ran a niche cleaning business: She was involved in a serious road traffic
work and the profit it would have brought into the business was lost. As part of her personal injury claim a claim was therefore advanced on the basis of the opportunities she lost to obtain further business whilst she was unable to work following the accident. In this case she and her husband also had
accident which led to multiple injuries, the
to borrow money from the business to fund
most debilitating being a complex fracture
treatment immediately following the accident.
to her ankle requiring surgery. She had built
An interim payment was secured to ensure that
her business with her husband and had an
the money they had borrowed could be repaid
extremely hands on role, which involved being
to the business swiftly, without having to wait
on her feet a lot, climbing ladders, walking on
for the end of the case, and the business was
uneven surfaces – all of which caused her a
able to continue trading.
great deal of problems after the accident. She was in her early 60’s when the accident
Of course every case is different (every individual and every business is different) but
occurred. Following the accident she was
the principle of being entitled to claim losses,
unable to continue in her role and her husband
including business losses, reasonably incurred
was unable to undertake all of the work
as a result of the accident remains the same.
required in the business himself. The medical
Following a serious accident an individual’s
evidence gathered confirmed that she would
first thought is not necessarily going to be
not be able to return to her previous role in the
about making a personal injury claim but
business. Forensic accounting evidence was
early discussions with a specialist solicitor
obtained which confirmed the businesses pre-
can ensure that you are given the right advice,
accident profit. This was used to calculate the
and it may be possible for measures such
losses she had suffered as a result of not being
as interim payments or privately funded
able to work in the business since the accident
treatment, to be put in place to reduce the
and the projected future losses to her intended
effect and impact of the accident on you and
retirement date.
your business.
Another husband and wife team: A lady involved in a nasty road traffic accident
Bennett Griffin’s Personal Injury team specialise in assisting individuals who have
in which she suffered serious spinal and
been seriously injured in accidents and have
psychological injuries. She owned a successful
been recognised in the prestigious Legal 500
business with her husband and as a result of the
for this. They have extensive expertise in
accident was unable to perform her role within
acting for business owners.
15
PROPERTY INVESTMENT
INVESTING IN PROPERTY
John Pannett offers some advice on the benefits and pitfalls of property investment www.krestonreeves.com
T
he first thing you have to consider is why you are investing in property and what you expect to achieve from it.
much more predictable rental and capital
documentation properly up-to-date, and there
growth rate. Compared with larger schemes,
is a requirement to register the deposits you
the entry level is much lower. Residential
take when letting out to a new tenant.
Investment in this area costs money, and it’s
property, overall, tends to have a good residual
not so easy to realise your investment if you
value. Because the values are much lower,
come with additional facilities but all of them
change your mind.
it is normally easier to sell than commercial
come with a requirement for service charges.
property and therefore attracts people who
Usually, the tenant does not pay the service
want to invest for a period of time.
charge. This is born by the Landlord and is a
Residential Property This is the most common form for people.
Any residential letting is highly dependent on
New-build properties, in particular, often
factor in the overall rent
Good property in good areas always shows
the tenants you obtain. Landlords are expected
good growth. The most expensive property
to deal with issues as they arise. Those issues
generate riches in the short term. We have now
in any road is likely to cost you more and may
may well involve the cooker, the heating or the
had low interest rates for a significantly long
also achieve less in growth in the long term.
shower that don’t work. Therefore, they require
period of time. Some of us remember interest
a very hands-on approach. Tenants have
rates which were much higher. It is therefore
rights and you have to be careful to have the
important that you don’t take on too high a
Residential property is much more subject to its local market, and generally has a
16
In the past, this area has been used to
PROPERTY INVESTMENT
“The underlying value of such property can be significantly altered upwards or downwards by the quality of tenant you obtain. .”
gearing in your initial investment. Those who did so in the past, in the hope of obtaining
Commercial Property This is for much larger investments than
entice a tenant into your property. All in all, this is a much longer-term method of investment.
large capital growth, came up short when
required for residential. They are also for
interest rates were increased and buying limits
those with a much steelier nerve. Commercial
for residential property. The maximum SDLT
reduced. This is particularly important during
property values can fluctuate largely,
for investments over £500K is 4%, with no
void periods when trying to obtain another
depending on the general economy, the type
additional charge for landlords. Loan interest
tenant. You can deal with the tenant directly
of location or the type of property involved.
is at present allowed in full against such
and obtain the tenant yourself, particularly
The properties themselves are purpose-
investment, and there is provision for tax relief
via Internet, or use an estate agent to obtain
built and generally are for retail, offices or
on plant associated with property, as long as it
the tenant and possibly to manage it as well.
industrial. There are often significant planning
is not residential.
Other people’s time costs landlords money, and
constraints applied to such property. So,
the return will be severely reduced by using
having bought with existing planning, it is not
their desire to use the premises. Make sure
agents.
However, the tax system is not as harsh as
It is important to understand your tenant and
always simple to transfer to another class of
they use the property for the purpose you want
The tax system has been tweaked against
planning and accommodate a different type of
them to, that they don’t taint the property and
landlords of late in an attempt to choke off the
tenant. Despite this, there has been pressure
demand for buy-to-let property. The problems
that there is sufficient provision for them to
to change commercial property to residential,
start with acquisition, where SDLT (Stamp Duty)
leave the property in good order. Professional
and planning laws have been relaxed until May
has a maximum amount of 12% on purchases
advice in this area is essential.
2016 for this purpose. There are proposals to
over £1.5M, but for landlords an additional 3%
extend this to May 2019, but at present these
is added to all the progressive rates of SDLT.
will involve permission from local planning
There is no tax relief for the initial investment
authorities.
Investment Options The other way people can invest in property at a much lower level is merely to buy shares
of furniture or fittings. It is proposed to allow
in property companies. These can either
relief for replacement for such items, once
be companies on the stock market or real
acquired. There was, in the past, tax relief on loan interest to acquire the property. This is now going to be restricted to the basic rate of tax only. This curtailment is being phased in up to 2020. When you sell, such assets are subject
“Getting a good tenant is well worth the agent’s fees.”
A large investor may choose to operate
companies can be quite reasonable and a stake in them can be bought for a modest amount relatively easily and disposed of similarly. In 2015 land securities had a dividend yield of 2.33%, with a high price of 1363p and low
to capital gains tax with no indexation of the original cost.
estate investment trusts. The returns on such
The underlying value of such property can
price of 1140p. Whilst such shares do follow
be significantly altered upwards or downwards
property trends, they follow general market
through a Limited Company, rather than
by the quality of tenant you obtain. A well-
conditions as well. They are therefore not
personally. The laws restricting loan interest
known company on a long lease will enhance
necessarily as predictable on a long-term
do not apply to Limited Companies; capital
the underlying value of a property considerably.
basis. Such investments can be sheltered for
gains tax is calculated after indexation of the
You need to be sure the tenant can pay the rent
tax in an ISA or investment can be achieved via
cost (but this is quite low at present) and any
or seek personal guarantees; even subsidiaries
a self-administered pension fund.
such profits generated, either from selling the
of large companies require security.
John Pannett is a Kreston Reeves LLP Business Advisory Partner and also the District Councillor for Tandridge, dealing with Planning Policy and Finance.
property or through rental income, are taxed in
Obtaining tenants in this area is often very
the company at corporation tax rates, at present
difficult, and a specialised agent is needed
20%. Trying to extract profit causes problems.
to obtain them. Getting a good tenant is well
The dividend tax rate in April 2016 will add 7.5%
worth the agent’s fees.
to somebody’s personal tax position, plus higher
In the past, commercial property has been
rates of tax. The Treasury have a nasty habit of
difficult to lease and landlords have been able
remembering the past, and if everyone jumps
to dictate terms. Post recession, that is not now
on the bandwagon to shelter property in Limited
the case. Landlords have to accept they grant
Companies, do not be surprised if they end up
break clauses at five, if not three years. Tenants
bringing back something called “short fall,”
are normally protected under the Landlord and
which effectively taxes companies on dividends
Tenant Act, unless it is specifically excluded,
as if the individual shareholders have received
and that can impact on the rental level. It is
all of the profit.
often necessary to grant rent-free periods to
17
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PUBLIC RELATIONS
VALUING THE POWER OF STAKEHOLDER BUY-IN By Joanne Rogers, Managing Director, Prowse & Co. www.prowse.co.uk
O
ver the years, we at Prowse have enjoyed the challenges of marketing business and tourism locations across
the globe. We’ve worked with representatives
Public Relations Marketing Events Research Economic Development
www.prowse.co.uk
sure: the climate of continued governmentinitiated cuts and potential interest rate rises further down the line is demanding progressive regional responses.
from the private and public sectors as
take account of the many fascinating cultural and political differences between the various locations, it has become clear that two elements are essential for success: a cohesive marketing strategy and stakeholder buy-in. Managing the brand for a location is a complicated task, and it’s quite common to see several economic development organisations from the same location, managing their brands in isolation. Each develops its own approach,
reflection of the direction of the community and
“Two elements are essential for success: a cohesive marketing strategy and stakeholder buy-in.”
closely together and overcome traditional boundaries, with the common purpose of maximising efficiencies.
decisions that are consistent with the brand direction? Are organisations working together to pool resources as a united group? We all want to see our communities and businesses thrive, but failure to secure buy-in has lasting consequences. It is essential to engage stakeholders in the process, and to do it often, as they must feel that their input is
and strategy, otherwise a confusing mix of
each other.
reacting to the growing need to work more
the launch buzz, is the local authority making
come together to share a common vision
to achieve specific objectives, regardless of
due to budget constraints. Organisations are
a vision for the future. For example, long after
taken into account. It is also vital that leaders
messages, marketing materials and campaigns
However, things are changing, not least
In our experience, when communities come together to undertake a branding initiative, is yet another logo redesign or if it’s a true
investment, tourists or skilled migrants to their And, as we’ve adapted our approach to
strategy that worked on many levels.
attention is on the leadership to see if this
they have sought to attract new business communities.
sophisticated and co-ordinated marketing
And it’s not just happening here in the UK, as I personally experienced when involved with a client from New Zealand, where a national cohort of tourism, business investment, migration and sporting stakeholders came together. By joining forces, they created a
messages and images takes hold and impact is lost. Simple communication is key. After all, if we don’t know why our own town, city or business is special and what it offers, then how can we expect anyone else to?
Here in the UK, it will be interesting to see the impact of further regional devolution. Will it lead to greater co-operation between locations or increased competition? Maybe it will be a mixture of both! One thing is for
Prowse & Co. combines strategic counsel with practical support to help you effectively communicate with your stakeholders. If you would like to find out more about how we can help, just give me a call on 01372 363386 or visit www.prowse.co.uk.
19
NEWS
NATIONAL NEWS
Compiled by Hannah Monkcom
BP TO CUT 4000 JOBS Profits in oil continue to suffer as a result of a 70% collapse in oil prices leading to a big cutback in investment across the oil industry. The North Sea job cuts are expected to take place over a two-year period. BP said all the job losses would occur in its oil exploration and drilling business. “We want to simplify structure and reduce costs without compromising safety. Globally, we expect the headcount in upstream to be below 20,000 by the end of the year,” a company spokesman said. The job losses amount to around 5% of BP’s total global workforce of 80,000. BP currently employs around 3,000 people in the UK. BP said it remained committed to the North Sea and would invest about £2.7bn there this year. But in a statement, the oil firm said given the “challenges” of operating in the North Sea and in “toughening market conditions” it needed to “take specific steps to ensure our business remains competitive and robust”. It added: “An inevitable outcome of this will be an impact on headcount and we expect a reduction of around 600 staff and agency contractor roles by the end of 2017, with the majority of these taking place this year.” BP staff and contractors working in Aberdeen, Sullom Voe in Shetland, and Grangemouth, are areas due to be affected. The company gave no breakdown of how many jobs are expected to go in each area of its North Sea operations.
POUND VERSUS DOLLAR
PPI GOODBYE A company that made 40 million calls about PPI in just three months has
The pound has hit a five-and-
had its licence suspended.
half year low against the
Falcon and Pointer, based
dollar after weak UK industrial
in Swansea in South Wales,
production data.
used automatic dialling
Industrial output fell 0.7% in
technology to make the
November from October - the sharpest fall since early 2013. Unusually mild weather reduced electricity and gas consumption. Manufacturing output shrank by 0.4% for a second month running, with a fall in pharmaceutical production having the biggest impact on total factory output. Analysts warn the figures suggest manufacturing growth remains fragile, leaving Britain’s recovery relying on the service sector and consumer spending. “After a dire performance through much of 2015, November’s industrial production figures suggest no change in the manufacturing sector’s fortunes,” said research group Capital Economics. Compared with a year ago, industrial output was up 0.9%, the weakest annual growth since July. Martin Beck, senior economic adviser to the EY Item Club, said the manufacturing sector remained a major cause for concern. “Although the recent fall in the pound should provide some support to exporters, it is difficult to find many other reasons for optimism around the manufacturing sector,” he said. Chancellor George Osborne warned the UK economy was facing “a dangerous cocktail of new threats” as a result of slow global growth and a drop in oil prices, which is a potential threat to the UK economy because of North Sea oil production.
calls. An investigation by the Claims Management Regulator (CMR) found the firm had set out to “plague the public and rip off consumers”. Meanwhile the government has confirmed that a promised crackdown on nuisance calls will be in place by the spring. The CMR said that Falcon and Pointer had coerced people into signing contracts without giving them enough time to understand the terms and conditions. It described it as a “serious breach” of the rules, and stripped the company of its operating licence. It had previously been warned about its practices by both the CMR and the Information Commissioner’s Office. “Falcon and Pointer has demonstrated the worst excesses of the industry,” said Kevin Rousell, head of the CMR. “This firm clearly set out to plague the public and rip off consumers, and today have had their licence revoked as a result of that wilful ignorance.” he said. Under new laws being introduced by the government, direct marketing companies will soon have to display their phone numbers to customers, so preventing anonymous calls. Research for the Information Commissioner’s Office (ICO) has shown that around 20% of marketing calls do not provide a valid caller ID. Companies that do not show numbers will face fines of up to £500,000. It will also help the ICO take enforcement action against persistent offenders. Since January 2012, the ICO has issued fines totalling £2m for nuisance calls. In 2015, there were 170,000 complaints.
“The most popular labour-saving device is still money” 20
NEWS
“People often say that motivation doesn’t last. Well, neither does bathing – that’s why it’s recommended daily.”
APPLE TO MAKE A CAR! Tesla’s owner, Elon Musk, has said it is an “open secret” that Apple is making a rival electric car. He also predicted vehicles that could not drive themselves would become a “strange anachronism” before too long. Tesla vies with Nissan and BMW to be the world’s bestselling electric-car brand, but currently runs at a loss. An added challenge is that over recent months rivals such as Faraday Future and Apple have hired several of Tesla’s engineers. Apple has not formally announced it is working on a vehicle, although it did recently register several automobile-related internet domains, including apple.car and apple.auto. Mr Musk said “It’s pretty hard to hide something if you hire over a thousand engineers to do it,” he said. But he did not see the iPhone-maker as a threat. “It will expand the industry,” he said. “Tesla will still aspire to make the most compelling electric vehicles, and that would be our goal, while at the same time helping other companies to make electric cars as well.” Mr Musk outlined a vision of a future where all cars would be electric and autonomous, and driving yourself would become a hobby rather than a necessity. Tesla’s Model S - a sports car that ranges from £56,000 to £85,000 depending on the chosen battery capacity and performance - has been one of the bestselling electric cars of recent years. This month, it gained a new “beta” feature that allows owners to summon their car with their smartphone. “[With] the current version of Summon, the car will come and find you if you’re on private property. The car will exit the garage, close the garage behind it and come over to you. This is the first baby step - ultimately you’ll be able to summon the car from New York if you’re living in LA, and it will drive across the country, charge itself at the various locations and come to you.” At this stage, Tesla produces only luxury models and is still making big losses. “Unless there’s an affordable car, we will only have a small impact on the world.” Musk said.
EMPLOYERS TO READ PRIVATE MESSAGES The European Court of Human Rights (ECHR) said a firm that read a worker’s Yahoo Messenger chats sent while he was at work was within its rights. Judges said he had breached the company’s rules and that his employer had a right to check on his activities. Such policies must also protect workers against unfettered snooping, they said. It binds all countries that have ratified the European Convention on Human Rights, which includes Britain. The worker, an engineer in Romania, had hoped the court would rule that his employer had breached his right to confidential correspondence when it accessed his messages and subsequently sacked him in 2007. His employer had discovered that he was using Yahoo Messenger for personal contacts, as well as professional ones. Because it believed it was accessing a work account, the judges said, the firm had not erred. They dismissed the man’s request, saying that it was not “unreasonable that an employer would want to verify that employees were completing their professional tasks during working hours”. The judges said: “The employer acted within its disciplinary powers since, as the domestic courts found, it had accessed the Yahoo Messenger account on the assumption that the information in question had been related to professional activities and that such access had therefore been legitimate. The court sees no reason to question these findings.” Lilian Edwards, a professor of Internet law at Strathclyde University, said the judgment was in line with UK law and past cases.
GENERAL ELECTRIC CUTS UK JOBS Approximately 6,500 jobs are at risk across Europe, including more than 600 in the UK, as the US
industrial company General Electric begins to cut costs after its takeover of the power operations of the French company Alstom. The cuts are taking place even though GE pledged to create 1,000 jobs in France when the deal was completed in November. About 765 jobs are expected be lost in France and 1,700 in Germany as the company, which employs 100,000 in Europe, begins a consultation with unions. The jobs at risk in the UK amount to about 3% of the 22,000-member workforce. Jeffrey Immelt, the longstanding chief executive of GE, met the French president, François Hollande, and appeared before the French National Assembly to win support for the deal, the largest undertaken by the US company. He plans to help GE return to its manufacturing roots after a period of expansion into other areas. Last year, under pressure from investors to end its expansion into the financial arena, he sold the private equity business. The divestments began 10 years ago, with the sale of the group’s insurance operations. The negotiations to buy Alstom’s power and grid business were long-running. It offered to buy the business in April 2014 but had to embark not only on a charm offensive in France but also secure regulatory approval in Europe. When the deal was completed, GE said it expected £1.4bn of cost savings.
21
NEWS
NATIONAL NEWS
Compiled by Hannah Monkcom
CROWN WORLDWIDE EXPANSION Crown Worldwide, the world’s largest privately-held group of logistics and related services companies, has announced the creation of an Executive Management Group (EMG) to lead the next phase of its strategic growth at the end of its 50th anniversary year. The move to further enhance the group’s corporate governance comes as celebrations to mark its foundation in February, 1965 draw to a close, with the business now operating from 265 locations in some 60 countries. Nine of Crown’s senior leaders have been selected to form the EMG, including London-based Barry Koolen (Regional Managing Director UK, Ireland and Northern Europe). All have a remit to provide strategic leadership in service to the Executive Board, promoting cohesion and collaboration across all of Crown’s divisions and regions. Commenting on the formation of the EMG, Jim Thompson, Chairman and Founder of Crown Worldwide said: “I’m proud that Crown Worldwide has risen to the challenge of operating on such a large and diverse global footprint. Looking back on that success and the story of how our company rose from humble beginnings in Japan in 1965 has been an important part of our 50th celebrations. However, Crown Worldwide has always been a business that looks forward and I’m confident the formation of this EMG will equip us to achieve our goals over the next 50 years as we continue to innovate in our service delivery to our clients and customers around the world.” Crown Worldwide has an USD 800m turnover and offers services including corporate mobility consultancy, records and information management, fine art handling, relocations and wine cellars. It has a presence in some 60 countries around the world, including offices right across the UK.
£350m PRICETAG ON HOMEBASE Wesfarmers, which is headquartered in Perth, Western Australia, is in the process of securing an agreement to buy Homebase from Home Retail Group for about £350m. The price is higher than expected by many City analysts but is still thought to value Homebase at a multiple of just five times its annual profit, a relatively modest valuation for the sector. Wesfarmers can easily afford the price tag: with a market valuation equivalent to more than £21bn, it is one of Australia’s biggest listed companies and has operations spanning supermarkets under the Coles brand, department stores, coal production and property. It already has a major presence in the home improvement sector, through Bunnings, the biggest DIY chain in Australia and New Zealand with more than 300 stores. A sale of Homebase, acquired by Home Retail’s predecessor - GUS plc - in 2002, will have wide ramifications across large parts of the UK retail sector. Wesfarmers’ purchase of the chain will herald its entry into the British retail sector and may offer a more potent threat to Kingfisher, owner of the DIY retailer B&Q.
“In modern business it is not the crook who is to be feared most, it is the honest man who doesn’t know what he is doing..” 22
NEWS
“The trouble with doing something right the first time is that nobody appreciates how difficult it was.”
SAINSBURY’S ARGOS TAKEOVER Sainsbury’s said it was considering its options after an initial bid for HRG, which also owns Homebase, was rejected. In a presentation aimed at easing investors’ concerns, it said a takeover was “strategically compelling”. The comments came as Sainsbury’s announced a 0.4% fall in likefor-like sales over the Christmas period. The supermarket set out the case for its takeover of HRG, which also owns Homebase, in a 22 page presentation. There are reports that that Sainsbury’s initial offer was worth about £1.1bn, but that HRG shareholders are holding out for an improved offer of around £1.6bn, or around 200p-a-share. But some analysts had been sceptical, and Sainsbury’s share price fell when the bid interest was first disclosed. The leases of around half of Argos’ 734 stores across the UK are due for renewal over the next four to five years. Sainsbury’s chief executive Mike Coupe stressed the closure of any Argos stores would not involve job losses. If the takeover went ahead Sainsbury’s would look at which leases to renew and which to let go, Mr Coupe said. Where a lease was allowed to lapse, the Argos store would be moved into the nearby Sainsbury’s as a concession. Sainsbury’s chief financial officer John Rogers said its proposed takeover was “a very strategically compelling opportunity and if done at the right price financially compelling. But it’s not a must-do deal, it’s not a deal that we have to do”. “We’ll look at this in a very financially disciplined way and we won’t over pay for this transaction,” he added. Home Retail Group’s shares rose 4.2% to 147.90p following Mr Rogers’ comments.
HSBC SCOT-FREE! HM Revenue and Customs
BANK OF ENGLAND TOUGHENS UP
boss Dame Lin Homer has
The Bank of England has
been accused of allowing
proposed a new rule for
HSBC to “get away scot free”
recovering bonuses of rule-
after she said it was unlikely
busting bankers who have
to pursue allegations that the
moved to a new employer. Britain
bank’s Swiss arm helped wealthy clients dodge tax. Dame
already has among the world’s
Lin confirmed to the Commons Public Accounts Committee
toughest rules on banker pay,
that the authority would be unlikely to take action against
introduced amid public anger
HSBC. The admission comes after the Financial Conduct Authority announced it would not take any formal action on the allegation. It prompted Conservative MP Stephen Phillips, who sits on the committee, to complain: “It looks as though they have got away scot free.” Dame Lin was giving evidence to the committee just days after announcing that she was to resign from her £185,000-a-year post with a £2.2m pension pot amid claims she has failed to crack down on tax evasion by big corporations. She said data on HSBC - which had been passed to the French authorities by a whistleblower at the bank – had been reviewed but there was not believed to be the basis for criminal action. “We have had another look. We think it is unlikely that there will be prosecutions,” she said. Mr Philips said: “ I suspect most Members of Parliament - would find it extraordinary that a bank that is domiciled in this jurisdiction with oversight of its Swiss subsidiary has not had action taken against it either by its regulator or by you.” Dame Lin replied: “I can make no comment on your opinion. We have to progress on the basis of what we and the CPS think is possible.”
over lenders being bailed out by taxpayers in the financial crisis and bankers pocketing big payouts at a time of austerity for most people. These rules allow for a bonus to be cut, stopped or clawed back. But regulators recently said they wanted to go further to crack down on so-called “rolling bad apples” or bankers who pocket a bonus and then join another lender before any reckless behaviour is uncovered. “Individuals should be held accountable for their actions and not be able to actively evade the consequences of their actions,” Bank of England (BoE) Deputy Governor Andrew Bailey said in a statement. The proposed new rule targets buyouts, or when a bank compensates new employees for unpaid bonuses that were cancelled when they left their old bank. The proposed rule states an employee’s new contract would allow for a bonus to be recovered or not paid should the person’s former employer determine guilt in misconduct or risk management failings. The proposals, put out to public consultation, would make it impossible for a banker to wipe the slate clean by changing jobs, said Alexandra Beidas, an employment lawyer at Linklaters. Last year, the BoE said it would stop short of actually banning buyouts as it would most likely lead to a competitive disadvantage for British firms given there is no similar rule in other financial centres around the world.
23
THE BIG STORY
THE SERIAL DELIGHTER by Maarten Hoffmann
“As the founder of Amazon, no one man has had such a profound effect on the shopping habits of the population of planet Earth ”
24
THE BIG STORY
N
ever has an individual so deserved the comparison to a James Bond villain as Jeff Bezos, founder of Amazon.com and space explorer extraordinaire. As the founder of Amazon, no one man has such a profound effect on the shopping habits of the population of planet Earth, and the slow death of the high street, with intentions to conquer other planets in our solar system. Amazon Pluto, Amazon Mars - personally, l wouldn’t bet against it. Bezos took a, by now, familiar route through education, excelling at just about everything. Born to teenager Jacklyn Gise and Ted Jorgensen in 1964, his parents divorced and his mother remarried a Cuban immigrant, Miguel Bezos, when he was four. He was very close to his maternal grandfather, who worked for the US Atomic Energy Commission and slowly built up a considerable land holding in Texas. With this all passing to Jeff, he became the largest private land owner in the Lone Star state. When the family moved to Florida, Bezos enrolled in the Miami Palmetto Senior High School. He attended the Science Training Programme at the University of Florida, receiving a Bachelor of Science degree in electrical engineering and computer science. After his move to Princeton, he was elected to the honour societies Phi Beta Kappa and Tau Beta Pi and served as the president of the Princeton chapter of the Exploration and Development of Space. That would certainly have inspired his love of space, and the fact that, as a three year old, he was found in his room having totally dismantled his cot, piece by piece, demonstrated his interest in engineering. Following various jobs on Wall Street and with the Bankers Trust, Bezos took a drive cross-country from New York to Seattle and wrote the business plan for Amazon along the way. Initially, he ran the company from his garage, having learnt about the rapid growth of the internet and, more importantly, this coincided with a Supreme Court ruling that mail order catalogues were not required to collect sales tax in states where they lack a physical presence. The thought that an internet company that sells goods across the country would not be subject to sales tax sparked the notion that this was a winner - and sparked the furore about such companies not paying tax in countries in which they trade but do not reside, immediately making their goods cheaper than any bricks-and-mortar store. Bezos worked night and day on the development of the business and became known as “a happy go lucky mogul and a notorious micromanager” who left no stone unturned and no job undone. He was particularly upset when the New York Times wrote a scathing article entitled Inside Amazon: Wrestling big ideas in a Bruising Workplace and described Amazon as “a soulless, dystopian workplace where no fun is to be had and no laughter heard,” although they could not find a single worker who agreed with this insulting description. The insults continued apace, with the International Trade Union Confederation (ITUC) voting him the World’s Worst Boss at their World Congress in 2014. In making the award, General Secretary Sharan Burrow said, “Jeff Bezos represents the inhumanity of employers who are proving the American corporate model,” and an article in the Morning Call newspaper described working for Amazon as gruelling and inhumane, with many employees being terminated or quitting. As a riposte to the New York Times article, Bezos purchased the Washington Post in 2013 for $250 million of his own cash and proceeded to publish a long and complimentary profile of his activities and beliefs. His ethos with all of his companies is quite simple: “Starting with customers, working backwards – that’s the kind of thing that has become a habit at Amazon,” says Bezos, when asked how the company remains innovative despite its size, having grown from three employees
to in excess of 150,000 staff around the world, including 9,000 in the UK. “We also have an eagerness to invent that is a deep part of our culture, as is a willingness to think long-term. We can work on things that don’t need to work for five, six, seven years…there aren’t many companies willing to take that kind of time horizon. “And then, finally, a culture of operational excellence, and I mean that in the sense that Toyota might mean it. Finding defects, doing root cause analysis, working to fix things - that kind of operational excellence has also become a big part of who we are. So when you apply those four things (trust, invention, investment, and operational excellence) they work in a lot of different parts of our business.” “The original Amazon plan was focused exclusively on books, and I expected the company to grow slowly over a large number of years. But it actually grew very quickly right from the beginning. “These are very humble roots, I can assure you; I drove the packages to the Post Office in my old Chevy Blazer.” The company is now worth in excess of $245bn, and generated an unexpected profit of $92m on sales of $23.2bn in the second three months of 2015. The profit was a rarity in Amazon earnings releases; Bezos prefers to reinvest earnings rather than return them to shareholders. At the company’s heart, whether it has been going up against book retailers or publishers or even other technology giants such as eBay, appears to have been one concept: disruption. But Bezos doesn’t wholly agree. “Disruption is a consequence of customers liking the new way. Maybe it’s just a mindset…but a better mindset, and one that we use, is: How do you delight customers? “We don’t seek to disrupt, we seek to delight. If you invent something
25
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THE BIG STORY completely new and radical and customers don’t care about it, it’s not disruptive. Radical invention is only disruptive if customers love it.” Over its relatively young life, Amazon has had its fair share of failures, from its $175m investment in daily deal site LivingSocial to the Amazon Fire phone. But they have been more than outweighed by its successes. “Our three most durable inventions at this point – and we’re of course always looking for more – are Prime, Marketplace and AWS,” he says. Prime is its membership club: in exchange for an annual fee, customers get access to the most up-to-date services Amazon has to offer – from one-hour delivery in certain cities to original programmes such as Ripper Street, rescued after being dropped by the BBC, and music streaming and Kindle book-borrowing. Prime’s profile in the UK was boosted with the announcement that Jeremy Clarkson, Richard Hammond and James May, of Top Gear fame, will present a new car show via Amazon Prime this year. Bezos doesn’t say if he’s met the trio, but will admit he’s “very excited” about the concept. He also won’t discuss how much the three men are making from the deal, but does admit the show
will be “very, very, very expensive,” for Amazon. “They’re worth a lot, and they know it.” “I think we’re in a golden age of television, so if you go back in time even just five years, you couldn’t get A-list talent to do TV serials, or, if you could, it was a rare thing. But that’s flipped completely.” Bezos points to Amazon’s investment in series such as comedy-drama Transparent, for which lead actor Jeffrey Tambor won a Golden Globe, as the main reason for the transformation. “The investment is very high now in serialised TV, and the amount of time you have to tell a story is much greater. That format change opens up a lot of storytelling possibilities, which, when mixed with the movie-like production standards, and the A-list talent, is why we’re seeing amazing television.” Marketplace allows anyone, from an individual to major companies, to sell products on the Amazon platform, and, thanks to recent innovations, even to have the products delivered by Amazon, opening up export markets and international sales. AWS – or Amazon Web Services – is the company’s business-focused cloud computing
platform, whose customers include Pinterest, AirBnB and Just-Eat. There has been speculation among investors that AWS may be spun off at some point, but Bezos guides against that, saying: “I think that would be a big distraction and, really, there would be very little benefit from it.” Although Amazon doesn’t strip out financial results for the first two – it only began separating numbers for AWS earlier this year. It is clear each plays its part in delivering the company’s numbers. “I’m hopeful we might find a fourth over time; we have many things in the pipeline. But I would say those three are at the top of the list of the things we’ve created over the last 20 years that have a good chance, as long as we continue to work hard, of being here 10 years from now, 20 years from now.” But Clarkson and Co. are far from the only new innovation Bezos is backing. As the company seeks to find a fourth important business line, small teams – Amazon has a two-pizza rule, which stipulates that no meeting should involve more people than could be fed by two pizzas – are working on the next big bet.
“But when I got back to Seattle, I ran into the office, I danced in. I love my job and consider myself incredibly lucky – and that’s been true for 20 years, it hasn’t changed.”
27
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THE BIG STORY
One of these is drone delivery, first flagged by Bezos 18 months ago in an interview with American broadcaster Charlie Rose. The drones, or Prime Air to give the project its official name, are being worked on in a number of research centres, including one in Cambridge (in the UK, not Massachusetts). “One day Prime Air deliveries will be as common as seeing a mail truck,” says Bezos. “The technical problems are very straightahead. The biggest issue, or the biggest thing that needs to be worked on, is the regulatory side.” Although tight-lipped about which country the service will launch in first, Bezos hints strongly that the UK is near the front of the pack. “What I would say is that in the scheme of things the UK regulatory agencies have been very advanced. The FAA (the US aviation regulator) is catching up a little here in the US, but the UK has been, I’d say, a very encouraging example of good regulation. I think we like what we see there.” The huge success of Amazon has propelled Bezos to the exalted position of 4th-richest person on the planet, with $59.2 billion, after Bill Gates (1st, with $79.2 bn), Carlos Slim (2nd, with $77.1 bn) and Warren Buffett (3rd, with £72.7 bn). He has also taken a fair amount of stick for not giving as much as others to charity
and for not signing the billionaires’ Giving Pledge, to give away half his wealth within his lifetime, but this would seem a tad unfair. He has given over $100 million to worthy causes, and, to be frank, it is his hard-earned cash and he can do whatever he wishes with it.
“The huge success of Amazon has propelled Bezos to the exalted position of 4th-richest person on the planet.” Given his rather considered management quirks – he doesn’t allow PowerPoint presentations, as he believes bullet points don’t convey quality information, and rotates
senior managers as his “shadow” every 12 to 18 months to create “ambassadors” around the business who can model his thinking – Bezos is a little less considered when it comes to managing his own money. “I just get all weak-kneed around entrepreneurs. I just love it. If I have a meeting with an entrepreneur, I’m always charmed by them,” he smiles. Is it important to him to share his wealth with fellow inventors? “Absolutely. In my personal investments I’m mostly doing things that I’m curious about. And passionate about. In many cases I don’t necessarily expect them to be good investments.” His list of personal investments is wideranging, from tech companies, including Uber and AirBnB, to more unusual projects, such as the 10,000-Year Clock in the San Diablo mountain range in California, to a centre at Princeton, his alma mater, dedicated to neural circuit dynamics (understanding how the brain works). Despite the fact that he sold $534m worth of Amazon shares 10 days ago, Bezos remains focused on the job in hand, even 20 years on. “I’ve liked every phase of the company. I loved the beginning, and I love it just as much now,” he says.
29
THE BIG STORY
“I took my extended family on vacation in the south of France, and we had an unbelievable time, and we had great food, and we were there for a week. “But when I got back to Seattle, I ran into the office, I danced in. I love my job and consider myself incredibly lucky – and that’s been true for 20 years, it hasn’t changed.” Can he see himself at the helm in another 20 years, by which point he’ll be 71? “I hope so. Almost all the people I work with on a daily basis are paid volunteers. At this point I’ve been working with them for more than a decade, and they can do whatever they want; they could be sipping margaritas on a beach, but they’re here. Paid volunteers are the best people to work with, as they’re here for the right reasons. I have a team of people that I love. And we get to work in the future, and that’s so fun, so I hope so.” Like so many other multi-billionaires, his secret love is space travel, and this led to the formation of his company Blue Origin - a company that was kept top-secret for many years whilst he and a phalanx of top engineers burrowed away, wrestling with the extreme complexity of the mission. Elon Musk, the Tesla Car company founder, and our own Richard Branson, with his Virgin Galactica, are all at it. Planet Earth has been conquered; therefore, there really is only one mission left for these super overachievers, and that is finding another planet to live on. Reusable rockets are the holy grail of space travel, and that is exactly what Bezos has been working on. His New Shepard rocket booster took off last November and safely returned to earth in one piece. “I was very optimistic about the flight, but I’ll tell you, when I saw that vehicle land, it was one of the greatest moments of my life. Judging by the fact that there wasn’t a dry eye in the house, I’m pretty sure all my teammates here at Blue felt the same way. This is a field that people go into in large part because of real heart and passion, and that team did a remarkable job. It was just incredible.” Working in the future. For Bezos that isn’t a mission impossible, it’s what the last 20 years have been all about. “Full reuse is the holy grail of rocketry. You cannot throw the hardware
30
THE BIG STORY
away every time and expect to ever realistically lower the cost of access to space. It’s just impossible. What we did is an existence proof that you can vertically land from space and reuse the rocket booster. Our architecture is scalable to very large size. So I’m super-excited about that. It’s something that puts us – and not just Blue Origin, but it’s something that puts humanity on the path to eventually having millions of people living and working in space. “For the tourism program, I’m hopeful that we’re a couple of years away from commercial operations at this point. We consider this the first of many successful test flights. We’re going to conduct a very thorough, very deliberate test program. For the next couple of years, we’re going to fly this vehicle many, many times and put it through a lot of stressing conditions. When we’re completely confident in the vehicle, then we’re going to start selling tickets and putting people on board. That’s very exciting. “As for what it means for our orbital vehicle, one of the reasons I love the vertical-takeoff, vertical-landing architecture is that it’s so scalable. We’re going to take the same architecture we just validated with New Shepard, but at larger scale with our BE-4 engines, and have a completely reusable vertical-landing booster for the orbital vehicle that we’re going to fly out of Cape Canaveral”. Branson has made no secret of his desire to be the first to fly in Galactica and l wonder if Bezos feels the same way? “I can’t wait to go! I’ve wanted to do this since I was 5 years old. One thing I love about our vehicle architecture is that it flies autonomously, so we can do this very methodical test program without risking any test pilots. We’ll go through this for the next couple of years, and then I can’t wait to climb into that vehicle”. So if the BBC (Billionaire Boys Club) get their way, we will all be flying into space within a decade, and, of course, paying them for the privilege, but if governments can no longer afford to explore the possibilities of space travel, then thank goodness the BBC can. The rate at which the human race is burning through the resources of planet Earth, we are going to need somewhere else to go when we finally destroy this planet. We can only hope that we learn the lesson and don’t just destroy every planet we inhabit.
“For the next couple of years, we’re going to fly this vehicle many, many times and put it through a lot of stressing conditions. When we’re completely confident in the vehicle, then we’re going to start selling tickets and putting people on board. That’s very exciting.”
31
MERGERS & ACQUISITIONS
A WAVE OF BRIGHT DEALS After closing the MBO of Small Batch in November and the sale of Brightwave in December, DMH Stallard’s Corporate Group has been shortlisted five times for the 2016 Insider South East Dealmakers Awards.
D
MH Stallard’s Corporate Team acted for the owners and management team of The Brightwave Group in its sale to
Capita Plc, which was finalised just before Christmas. Brightwave specialises in providing technologies such as mobile learning, bespoke learning solutions and online training. As a result of the deal, Brightwave’s business has grown immediately by incorporating part of Capita’s existing e learning business. The Brightwave Group will remain in offices close to Brighton Station, with additional resource to support growth. Caroline Walmsley will become Managing Director of the augmented Group and Charles Gould, Founder of The Brightwave Group, will join the management team as Executive Director. Jonathan Grant, commented, “We were delighted to deliver this quality deal, which moves the business into the next stage of its development. The deal was completed in just over a month from final terms being agreed,
us continuing to produce the exceptional, high-
workforce had grown in the last few months, so
which is testament to the hard work of all
quality learning solutions that our business is
it’s clear that both our new and existing clients’
involved including the RSM Corporate Finance
based on - but that we are seeing more and
appetite for what we do is increasing.
and Tax teams.”
more new organisations in the same space
PBM asked Caroline Walmsley about the background to the deal...
How did Brightwave start and what was the inspiration behind the company? Brightwave started about fifteen years ago. Our Executive Director and company founder Charles Gould saw a space within the thennew e-learning industry for a provider with a
that seem to be emulating our approach and operating in the same way. In order to get the best results for your clients you’ve got to be able to really get to know them and their businesses and what challenges they’re facing, so you can come up with the best solutions for
The company delivers next generation learning solutions, products and services. Can you give some examples of these solutions? ‘Next generation’ in the context of learning and development really refers to the explosion
them.
of digital technologies which are disrupting
How has it grown so rapidly?
people think of learning and training - even in
every area of how we live and work. When
By sticking to that original vision we’ve
a work environment- they still automatically
a production-line model, producing various
been able to shape the industry in our image
thing of a classroom setting, and a face-to-
versions of the same basic training course for
and benefit from the growth of the sector. We
face trainer dispensing knowledge to a room
multiple customers, he wanted a company with
take special care to stay at the forefront of
full of eager pupils. It’s a model which has
more of an agency feel which took a close-up,
developments and play a part in leading the
been around for thousands of years and will
consultative approach with our clients, placing
thinking around learning technology and how
always have its merits, but there are ways of
quality, innovation, creativity and collaboration
it can solve some of today’s biggest business
employing digital technology to deliver learning
at the heart of everything we do.
problems, particularly around performance,
content and resources which fit the reality of
productivity and professional development.
today’s organisations far better, especially in
slightly different offering. Rather than following
As the digital learning and development industry has evolved in the past decade-and-
By taking that leading role we’ve been able
the high-value knowledge economies.
a-half, it’s gratifying to notice not just that we
to develop in recent years a dedicated and
still have those close, up-front relationships
continued strategy for market expansion. Prior
we were leading the way on in design and
with our clients -which are absolutely key to
to our recent acquisition by Capita plc our
effectiveness fifteen years ago - were about
32
The early phases of e-learning - which
MERGERS & ACQUISITIONS
lives - from the
our clients and our general approach to the
social media
work we do will boost Capita’s existing digital
networks we
learning capability, allowing it to better meet
use every day,
the needs of customers who require a next
the tools and
generation learning provider to increase
apps we use to
their performance. Brightwave’s reputation
organise our
for quality, innovation, creativity and ongoing
time and stay in
collaboration with its clients is something
building courses that would sit somewhere
touch, and the games and streaming services
everybody at Brightwave is proud of and is key
on a company’s intranet somewhere and be
we play when we want to unwind. We use all
to producing the award-winning, cutting-edge
accessed and completed by employees at their
types of interactive digital content - interactive
solutions we’re known for.
own speed: a single solution for what are often
video, mobile learning, personalised content
quite diverse needs. But the technology has
delivery - to really hook in to how learners want to learn, and we deliver all that at the speed of business.
“I founded Brightwave and saw it grow and develop. It was difficult to know who I should entrust with the sale, especially when it was first for me. Jonathan and the team invested time with us before the deal to help us plan, which was essential in order that we could deliver a complex deal in a very short timeframe. Closing a deal just before the Christmas holidays involved some other pressures, but the DMHS team found ways to complete and secure our money before the long holiday, when at one stage it looked unlikely. If I was making a recommendation to someone else in my position I would say to select experienced lawyers, who are locally based and with a strength in depth to call on when needed.” Charles Gould, Founder of The Brightwave Group
Is a personal approach to learning the future?
DMH Stallard starting talking to Charles Gould a good time before a deal was available to us, and this helped us to understand and be
This is certainly the way our research is
prepared when we received an approach. It
pointing. It’s clear that the way we consume
also meant we could respond quickly when
content is changing. From movie releases to
the right deal emerged, which proved
learning resources, one-size-fits-all broadcast models are failing to offer audiences the depth and quality of digital experience they expect. Like other leading brands, we are using the latest technology, audience behaviour and datadriven insights to design and deliver content that meets the precise needs of the audience - whenever and wherever they want it. In this personalised media environment, the prevailing ‘sheep-dip’ model of workplace learning I mentioned earlier is causing massive waste and expense in the production of ineffectual learning content, and ultimately failing to compete for learners’ attention and falling short of business goals. Personalised learning strategies - which analyse the learner’s individual needs and behaviour to connect the right people to the right learning resources at the right time - are the best way for smart organisations to re-engage their learners.
What will Brightwave bring to the Capita Group? moved on so much from there, and now we are
In which specific ways have DMH Stallard helped in the process of the acquisition?
In-keeping with Capita’s acquisition ethos,
developing solutions which much better fit the
we are very pleased that the Brightwave
profile of today’s connected workforce. This
Group brand will be maintained and that we
means we take inspiration from the platforms
will augment existing capability and extend
and apps which people like to use in their own
our market reach and potential. Our brand,
essential. The whole process was new to us, and Jonathan and his team, working with the RSM corporate finance team looked after us through the process. We needed to look after the interests of the management team, Charles as founder, and an investor shareholder. This was accomplished without problem, and we all felt properly advised. It made a big difference to have a local team to support us with the resources to respond to a very tight timetable, and the experience to work with a company used to buying lots of businesses.
DMH Stallard has been shortlisted for Corporate Law Firm of the Year; twice in the Deal of the Year (transaction size under £10m) category for the MBO of the Small Batch Coffee Company and for the sale of Lewes based Ivy Press to Quarto Publishing Plc; Jonathan Grant and Abigail Owen have been shortlisted for Corporate Lawyer of the Year. The shortlists and eventual winners are decided by the region’s corporate finance business referral community with commentary being provided by banks, accountancy firms, law firms, among others.
www.dmhstallard.com 33
BUSINESS AWARDS
W
IT’S THE FINAL COUNTDOWN
ith the Gatwick Diamond Business Awards Ceremony just a few weeks away, the tension and excitement is mounting for those who have entered. The judging is taking place and the judges are out and about visiting the businesses who have entered. Jeremy Taylor of the Gatwick Diamond Business Awards said, “Once again, we’ve had a great response to the Awards, with a record number of entries. The judging is an extremely professional process and we work hard with the judges to ensure true impartiality. None of our sponsors or suppliers can enter the Awards, so it really does mean something to the finalists and the winners.” The next key date is the announcement of the three finalists in each category, on 11th February 2016. These 42 businesses and people will be going forward to the Awards Ceremony, and one from each category, will be the winner. Jeremy continued: “We have an allocation of tickets reserved for Finalists to book but, unless people have booked or are finalists, they aren’t going to be able to attend. We do have a very active social media programme planned, so the best way to find out what is happening during the build-up and on the night is by following the Awards on Twitter @gdbizawards, on Facebook.com/gdbizawards or by searching #gdbizawards2016. “Taking place on the 17th March, the Awards Evening is going to be the biggest networking event in the regional business calendar, with over 600 attending. In its eighth year, this year’s ceremony will be hosted by Sanjeev Bhaskar. The event starts with a pre-dinner reception hosted
by Thomas Eggar, followed by the dinner itself. Afterwards, we will hear from Sanjeev, and then there’s the actual awards presentation itself. The evening closes with the after-show party, hosted by Heart FM, followed by the now infamous After-After-Show Party Party! “The success of the Awards is down to three parties,” Jeremy said. ”There are the award and headline sponsors, the businesses who enter the awards and, of course, my team, who make the evening run so smoothly.”
HEADLINE SPONSORS: Gatwick Airport, NatWest Bank, Nestlé, Vines BMW & Mini PRE DINNER RECEPTION SPONSOR: Thomas Eggar AWARD SPONSORS: B&CE The Peoples Pension, Central Sussex College, Crawley Borough Council, FSB Sussex, Gatwick Diamond Initiative, Hays, KPMG, LLoyds Bank, NatWest, Optima Systems Ltd, PVL UK, Rawlison Butler, Search Consultancy & Storm Creative Partnership EVENT PARTNERS: Avensys, Millennium & Copthorne Hotels, Mistique Events, Platinum Business Magazine
Contact: 01293 813888 gatwickdiamondbusinessawards.com twitter.com/gdbizawards facebook.com/gdbizawards 34
BUSINESS AWARDS
AND THE WINNER IS... Chris Coopey, Practice Director & Partner at Carpenter Box, recalls a memorable night at the 2015 Gatwick Diamond Business Awards.
I
t’s almost a year since Carpenter Box picked up the Professional Services Firm of the Year award at the Gatwick Diamond
Beyond the euphoria of the awards
tremendous boost to our confidence.
subsequent 11 months has underlined what
Worth having? You bet!
Business Awards, and what a year it’s been!
a good decision it was to put in the effort of
But that’s jumping ahead…
submitting our awards entry.
The awards night itself was hosted by Outnumbered and Mock the Week star Hugh
The process Answer the question! How many times
Dennis. With an audience of around 600
the Partner group, and more widely, gave a
ceremony, what has happened in the
We have to admit that the timing of the award was perfect for us. Whilst we have been around for over 90 years and have grown to a headcount of over 125 in our Worthing office,
business people at the Copthorne Effingham
were we told at school that if we are looking
2015 was significant as it saw the opening
Park Hotel on March 19th, 2015, the atmosphere
to succeed in a pitch (and a business awards
of our new Gatwick Office at Peveril Court in
was electric. Our particular award category
competition is just that), we have to tell our
Crawley.
was scheduled some way into the event, so the
story to suit the preferences of the listener.
anticipation had plenty of time to build and the
The great news was that we managed to do
Becoming Professional Services Firm of the Year chimed perfectly with the message
just that, with the Judge, David Rawlance of
we wanted to deliver to our new market, and
Lloyds Bank, saying: “This was an excellent
with an opening event at Peveril Court in
read out the winner’s accolades, revealing that
application from a strong locally based firm.
June that saw more than a hundred business
the frontrunner had scored extremely strongly
Carpenter Box scored extremely well across
professionals saying hello, we couldn’t have
across the board. Finally, we got to the nub:
the board and especially on Client Service,
wished for a better start. In fact the award
“...and the winner of the 2015 Professional
Industry Knowledge and Making a Difference
has helped our profile grow right across
Services Firm of the Year is... Carpenter Box.“
to Clients... Ultimately, the innovative use of
our patch of Sussex and South Surrey. It
new technologies to attract a new generation
has certainly seeded a few conversations,
party ascended the steps to the stage to be
of clients and the Rising Star programme were
and whilst it hasn’t of itself directly won us
presented with the trophy, the photographer
two factors that made the difference.“
business, we’re sure it has certainly helped to
tension around our table was palpable. After what seemed an age, Hugh Dennis
The rest of the evening is a blur. Our
snapped away and then we were whisked off
The surprise was how much we learned
for more pictures and an interview in front of
about ourselves in the process. Even before
the camera crew.
the awards night, sharing our entry amongst
swing the opinions of a number of businesses that we now count as clients!
David Rawlance of Lloyds Bank presents Professional Services Firm of the Year Award to Carpenter Box
35
YOUNG START-UP
YOUNG ENTREPRENEURS DIVE IN AT THE DEEP END Y
oung Start-Up Talent saw one of its most anticipated events take place at Sea Life Brighton this week as eight aspiring entrepreneurs from the Brighton and Hove area came forward with their carefully polished business plans and pitched to the
YST Brighton panel. After an intense session of 121 pitches in the previous stage of the process, the bright young minds were ready for the ultimate stage in the process. The judging panel was made up of eight local business professionals: Penina Shepherd, (Acumen Business Law), Max Leviston, (Sea Life Brighton), Matt Turner, (Creative Pod), Lorraine Nugent, (Media Word Waves), Ben Towers, (Social Marley), Martin Hess, (Hewlett Packard), Gary Chown, (NatWest) and Dan Simpson, (Hartley Fowler). Sponsors were impressed by the high quality of the pitches. Penina Shepherd of Acumen Business Law said, “It’s extremely exciting to see these young business minds excel, and I can clearly see the progress they have made between now and the last time we saw them.” Martin Hess of Hewlett Packard further added: “I was so impressed with the maturity, creativity and optimism of the young entrepreneurs. In a nutshell, I found the evening very inspirational.” This year’s Brighton and Hove finalists included: Twenty two-year-old Nick Musto, who entered the initiative with his business Radar. Radar is a nightlife application that allows students to save money and have more fun while helping businesses save up to ten times on their costs. Jasper Menzies, who came to the den with his product, JazPouch, a multi-purpose, custom, handmade leather pocket pouch, ideal for storing items spanning from tobacco equipment to travel documentations in a convenient and fashionable way. Sussex University students Joseph Chan and Phillip Streicher approached the panel with Augmind, a company that’s trying to make affordable and portable neuro-feedback to treat ADHD and anxiety. Phillip said, “It’s been very inspiring. I think the most important lesson we’ve learnt is to really think about the details of our products, both in terms of how we design them and how we want to sell market and produce them.” Adam Patel, the youngest contestant at just 14, presented his business, Halal celebrations, a publisher and distributer of quality greeting cards and crackers for all faiths and cultures. “It’s always great practice to be pitching in front of professionals and being given the opportunity to answer such in-depth questions about your business.” BACA students Jordan Black, Tristan Kibble, Callum Sexton and Robbie Down want to use their business to educate the gaming community through video games themselves. Tristan told us, “This process has allowed me to become a better businessman and prepare for the future.” General Manager of the Sea Life Centre, Max Leviston, said, “I have been inspired by the drive that these young entrepreneurs possess, and it has been fascinating to judge such an array of business ideas.” Gary Chown of Natwest said, “Once again, I am blown away by the quality of the business ideas put forward, and I know we will have a worthy winner, whoever that may be.” Our winner will be announced on the 16th of February from the famous glass bottom boat, which floats over an array of captivating sea creatures. The judge’s verdict will determine who will be walking away with the prize fund worth £50k. Guest speakers for this event will be Ben Towers – listed recently as No1 Teen Entrepreneur in the Times - Martin Hess, Director of Hewlett Packard and Max Leviston, General Manager of the Sealife Centre Brighton.
To find out more please visit: wwww.youngstartuptalent.co.uk
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TRAVEL SUPPLEMENT
PLATINUM
Welcome to our new Business Travel Section where Global Travel Management talks about MICE travel (Meetings, Incentives, Conferences, Exhibitions), our travel editor features a highly recommended MICE location each month and we bring you the latest news from the sector.
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Opening a world of business opportunities With over 40 airlines and more than 200 destinations, London Gatwick is better connected
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NEW!
Travel
PLATINUM TRAVEL SUPPLEMENT We are proud to announce our new, in-depth business travel section, a timely and fascinating addition to the magazine. The world is becoming a smaller place with so many concerns about safety and security, but as a nation we need to trade abroad, and nothing beats a face to face meetings, attending a key industry event or selecting that key destination for an incentive trip or overseas conference. Our new travel editor, Rose Dykins, was shortlisted for Young Travel Writer of the Year at The Travel Media Awards, and she is an experienced business travel writer. Each month she will be profiling a great city in which to do business, and we will also be bringing you the latest travel industry news, reviews and information from the leading travel management companies. By way of introduction, we asked Rose about her travel background and what readers can expect to see in future issues.....
How did you become a travel journalist? It was always an aspiration, but never a guarantee, so I’m thrilled it worked out! After several years spent interning at all kinds of magazines, and getting my NCTJ qualification, I finally ended up at Business Traveller magazine at the right time – when they were looking to hire – and my career in travel journalism began there.
I worked as their staff writer for more than three years, flying on lots of different airlines and staying at plenty of hotel brands, getting a solid knowledge of the industry and an understanding of the lifestyle of a business traveller. I experienced so many incredible things – interviewing Richard Branson in Miami, flying first class with Etihad, tobogganing down the Great Wall of China – and witnessed some
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Travel
values “Gross National Happiness” over GDP is just so intriguing, and it was fascinating to see how that was manifested in everyday life. In terms of entertaining for business, I think destinations that offer a real range of experiences are ideal: somewhere with natural beauty, intriguing history and culture, delicious cuisine and the option of adrenalin-fuelled activities – Cape Town, Bali, Queenstown, Rio de Janeiro and Norway are all great options. As for conference destinations, flight connectivity, up-to-date facilities and a compact city centre are key, so places like Dublin, Lisbon, Stockholm and Hong Kong are perfect. Metropolises are great in terms of swanky hotels and conference space, but I always think it’s a shame when they’re not walkable, and delegates aren’t able to wander around and explore. Which is part of the reason I think Singapore is so great for both entertaining and conferences; read on to find out more!
Which places are really up-and-coming? What are the current business travel trends, especially with all the security fears? fascinating business developments in cities around the world. Then, in 2014, I decided to try my hand at becoming a freelance travel writer. I went travelling around Southeast Asia, looking for stories, and ended up writing content for Lonely Planet, The Telegraph and ABTA magazine. I then returned home and carried on pitching ideas, still writing regularly for Business Traveller, and travelling both individually and with other journalists to write for all kinds of publications – from bridal magazines to travel trade publications. Last year, I travelled to Cape Town, Amsterdam, Helsinki, Mauritius, Halkidiki, the Maldives, Singapore, Bintan, Portugal and South Tyrol – not a bad run! I love the freedom and the variety that comes with the job; I enjoy getting to know a destination and understanding what makes it tick, and I want to keep doing it for as long as possible.
You were shortlisted as Young Travel Writer of the Year. Can you tell us a bit more about these awards? I was! The Travel Media Awards were launched last year to “celebrate excellence in travel media, journalism, broadcasting and photography.” I entered a couple of my pieces with no expectations. The awards racked up around 500 entries, including some industry heavyweights, so to be on the shortlisted final five for Young Travel Writer of the Year was a huge surprise, but a wonderful feeling (anything with “young” in the title is also a bonus!). I didn’t win, though maybe next year!
What places have you particularly enjoyed visiting? Which places strike you as the best places for entertaining, and for conferences/ expos?
I think everyone is scrabbling to get over to Cuba this year “before it’s too late,” and it will be interesting to see if the business travel industry follows suit. There are some fantastic openings planned over the next couple of years that would be excellent for high-end incentives (Banyan Tree, for example, has plans to open four properties there). Cambodia’s meetings and events scene is gaining traction; a helicopter ride over Angkor Wat would be so special. And this year, the pound’s unprecedented strength against certain currencies – the Norwegian krone, the Australian and New Zealand dollars – means that destinations that were maybe dismissed as too expensive may now be up for consideration. Security has been a concern for some time, no doubt about it. It’s such a shame. I completely understand the need to take precautions, but it riles me when misinformation influences people’s decisions. And it’s not just from the threat of terrorism. This time last year, for example, when the ebola crisis was at its peak, Cape Town experienced a huge number of cancellations of events and conferences despite the fact that it was further away from ebola-affected areas in West Africa than Europe! It hit small tour operators really hard, and for no real reason.
You will be reviewing business destinations for PBM. What can readers expect from your reviews? Lots of information! I’ll be gathering as many different perspectives as possible to help readers make informed decisions about which destinations would best suit their needs and their employees. I’ll always be on the hunt for stand-out dining experiences and unusual incentives that will make a lasting impression. And I’ll be keeping an eye on airlines’ new products and routes, which is a particular area of interest of mine. Hopefully, things that spark readers’ interest and make them want to find out more.
One of my most enjoyable travel experiences was spending a week travelling and trekking around the mountain kingdom of Bhutan. It was like nowhere I’d ever been before; it sort of looked like Switzerlandmeets Asia-meets The Shire. And anywhere that
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Travel BUSINESS TRAVEL 2016 – up close and personal
Global Travel Management Managing Director Scott Pawley looks ahead at some of the key issues expected to feature in business travel in 2016
B
usiness travel is an inevitable fact of life, and for many, their 2016 schedule will have already taken them to different corners of the world. That cycle of airports, airplanes, meetings, business dinners and living out of suitcases – yes, it may seem as if very little has changed.
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In some respects that’s undeniable. However, reflecting on the last 20 years, the changes have been phenomenal, and corporate travel has never been as accessible, proactive and personalised as it is today – as long as a clear and well communicated strategy is in place.
We all know that whether your company is a small two-man band or a large global corporate, your aim is to sustain, develop and increase your product and or services in an increasingly competitive market. Doubtless, this will have involved time and commitment in decisive management to ensure
Travel “Business travellers must have access to personalised communication, which enables them to be flexible.”
you meet your targets and communicate with all your stakeholders. So it will be no surprise when I say that the same approach is essential when it comes to company travel, ensuring your business travel has clear guidelines and management to enable you to achieve as much as you can within budget. Over the years companies have realised the benefit of entrusting their corporate travel to travel managers who will know how to, or will know who can, provide them with access to the best deals on flights, land and sea travel and connections, hotel and meeting accommodation, meeting and event facilities, local transportation, restaurants and entertainment. Medium-to-large companies, in many cases, have organised in-house selfbooking tools, which, if correctly administrated are a very effective way for companies to control their travel policy and budget. However, a well-organised corporate travel system is simply not enough. Business travellers must have access to personalised communication, which enables them to be flexible. This means we can expect more airlines to utilise the fact that, as most travellers have their own personal screens on their tablets and laptops, they no longer need to provide heavy, expensive in-flight entertainment systems that are built into seat-backs. This will enable them to look increasingly toward streaming information and entertainment option for all travellers. However, when travel is part of your bread and butter, a more valuable asset is access to travel management apps that provide personal itineraries with essential information, updates and alerts on a smartphone or tablet. Mobile communication is expected to dominate 2016, in part because that is the way the world now works, and the inescapable
truth is that, in a more unstable world with events such as the terrorist attacks in Paris, civil unrest or outbreaks of deadly diseases such as Ebola, business travellers need access to information and communication. To this end, companies should review, and, if necessary, take advice on their emergency action programmes to safeguard their businesses and travellers in a crisis. We find that, while this has not lessened company travel, indicators indeed show that it is expected to increase globally in 2016 by up to 6.9%, and businesses are looking for destinations that will provide a safe option for meetings and events, such as our featured destination, Singapore. Singapore is one of the world’s leading financial centres, and with long-haul flights back on the agenda due to the lower fuel costs, Singapore continues to top the list of best places in the world to do business. It’s not hard to see why, with amazingly efficient and attractive amenities, its low tax regime, stable government as well as an educated and affluent population. Not so long ago, the high cost of jet fuel might have made Western European companies think twice about using it as a destination. However, the fall in oil prices is another major factor that will influence business travel in the year ahead. Lower oil costs are expected to lead to flat pricing and even some reductions on fares for most routes in the year ahead, which should enable business travellers to stay within their budgets, despite an expected increase in the cost of accommodation. Furthermore, the travel industry expects that reduced costs will also increase the choice of destinations for travellers, as previously unviable routes become profitable prospects for competing airlines. The combination of cheaper oil, more fuel-
efficient engines and new extended-range aircraft means airlines are expected to be flying longer and further in 2016, which is good news for business travellers who prefer not to waste time with stops and layovers. It has to be said that, so far, airlines have been reluctant to give travellers the full benefit of the reduced jet fuel prices. However, the cut in oil prices is providing travel management companies with additional leverage in negotiating corporate travel.
• Global Travel Management is a leading UK business Travel Management Company with a turnover of £26million. It is 46th in the UK Travel Management Company ranking. Even through the recession, GTM more than doubled its turnover, from £10,309,992 in 2007 to £23m in 2014, achieving a subsequent profit increase for the same period of £307,970. • Based in Woking, Surrey, with a bureau in Durban, South Africa, it plays a pivotal role on the corporate travel platform. This is supported by its work with the UK’s main Travel Management Companies (TMCs) body, the Focus Partnership, an association of 70 independent UK TMCs, where Pawley is an active member and chairs its Technology Panel. GTM has led the way on a number of technical and online initiatives. • Fully licensed by ABTA, ATOL, IATA, and an accredited Investors in People enterprise, its clients range from large international FTSE100s to small businesses and start-ups. In addition, its aircraft charter service is soon to be rebranded as GTM Jets.
Global Travel Management Kingsway House, 123-125 Goldsworth Road, Woking, Surrey, GU21 6LR T: 01483 747321 E: sayhello@gtm.uk.com Website: www.gtm.uk.com
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Travel Shake hands in...
SINGAPORE by Rose Dykins
THE LION CITY ROARS H
ow many destinations can claim to have a rainforest in the city centre? Or a Little India, a Chinatown, an Arab Quarter and a proud British Colonial heritage? Not to mention one of the world’s most eyecatching skylines, housing one of the global top four financial centres? Singapore certainly seems to have it all. Its carefully preserved history and colourful pockets of culture, along with its swanky bars, incredible dining experiences and cutting-edge attractions make the cultural yet cosmopolitan capital tempting enough to attract expats from all over the globe. Aside from its lifestyle attractions, the Lion
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City was ranked the best place in the world to do business by The Economist Intelligence Unit (EIU) in 2014. “We’ve never received any complaints from our clients about Singapore,” says Scott Pawley, Managing Director of Global Travel Management. “Everything is run very efficiently, whether it’s the hotels, conference facilities or aspects such as transport and restaurants. And Singapore Changi is consistently voted one of the best airports in the world.” And at a time where global security is on high alert, the destination is considered a safe pair of hands. “Singapore scores well in terms of safety and security,” says Jonathan
Loh, Area Director of Northern and Western Europe for the Singapore Tourism Board. “People can walk round and try street food at 2am and they feel safe, it’s just not an issue.” Unlike some destinations, where you’re limited to the view from the window of a taxi, Singapore can be explored easily on foot. If you’ve visited before, you’ll know that its public transport is clean, punctual and farreaching. “Expats will tell you that they jump on the metro to reach our urban jungle, go there for a walk, and within a few minutes they’re back into the city itself,” says Lo. The city-state’s compact size is another advantage. “Travelling from the east to the
Travel
Chinatown west takes only 45 minutes by car, so you can plan an island-wide event without having the headache of a long travelling time,” says Pawley. Singapore’s gleaming credentials do not, however, make it a sterile place – they simply make it hassle-free. Delegates feel relaxed enough to make the most of their time in the city and explore. “We have a very strong nightlife culture, and lots of restaurants stay open until midnight alongside the bars and clubs, which makes Singapore such a vibrant place to live in,” says Lo. Centuries spent welcoming the world as a thriving port city has created Singapore’s rich culture. People often remark on how peacefully the Chinese, Malay, Indian and Arabic communities live alongside one another, and this harmonious ethnic and religious blend is a key component of Singapore’s character. It also accounts for the city’s diverse
and distinctive culinary offering. Peranakan cuisine, for example, was formed when Chinese immigrants arrived on Singapore’s shores during the 15th century and married with the local Malay population – a dinner at Immigrants restaurant, headed up by Singaporean chef Damian D’Silva, is a polished setting for groups
to savour it. And a visit to Singapore’s bustling food markets is a must – less touristy options include the ABC Brickworks Food Centre and Maxwell Road Food Centre in Chinatown. To try something unusual, visitors should stop by Gelyang, Singapore’s Red Light District, which is fast emerging as the new Chinatown, and seek out some frogs’ porridge (exactly what it sounds like). KakureOden with Daikon and Wagyu Tongue
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IDA Conference
In terms of conference venues, Singapore’s offering is world-class. The largest is the Sands Expo and Convention Centre, with 120,000 sq.mt of flexible meeting and event space. There’s also Singapore Expo, with a maximum capacity of 19,000 people, and the Suntech Convention and Exhibition Centre, home to the largest HD LED screen in the world. Singapore is also full of converted heritage buildings that set the scene for events with a touch of old-school glamour. “This year, the Shangri-La Singapore unveiled The Pavilion –previously the heritage Hollandse School, it was converted into a venue for small corporate events,” says Reto Klauser, Vice President and General Manager of Shangri-La Hotel, Singapore. “The hotel is close to Singapore Botanic Gardens – named Singapore’s
Suntec Video Wall
SPARE TIME DINE: At Cé La Vi for views, at Jason Atherton’s Pollen (set in Gardens By the Bay’s Flower Dome) for atmosphere, and Humpback for seafood. DRINK: At the bar of the new Hotel Vagabond glamour, at Park Hotel Alexandra for the only swim-up bar in Singapore (outside of Sentosa), or Sofitel So’s rooftop Hi-So bar in the CBD, with a gold-tiled swimming pool. DO: Pick up souvenirs in the trendy boutiques of Haji Lane, the city’s Arab Quarter, visit the Peranakan Museum for history, and stop by Gardens By the Bay at sunset to see the attractions “light trees” put on a show.
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Vagabond Salon Rhino and Tree
Travel
The Patina, former Supreme Court first UNESCO World Heritage Site in 2015 – and we’ll be complementing this attraction with a new Orchid Pavilion that will be unveiled this year.” Coming soon is the 157-room The Patina, Capitol Singapore, complete with the renovated 1930s Capitol Theatre, another elegant space for events that oozes with history. And in November 2015, as part the year-long celebrations of Singapore’s 50th anniversary of independence from British rule, National Gallery Singapore opened its doors. Housed in the Neoclassical former City Hall and Supreme Court building, it’s all-white event spaces blend old and new – think Ionic columns with angular ceiling beams that light gently filters through. Last year also saw the launch of Singapore Airlines’ hotly anticipated premium economy class. The generously sized seats offer 38 inches of legroom, and passengers are also treated to unlimited champagne during the flight, potentially a way to treat corporate travellers during their 13-hour journey from Heathrow, without forking out for business class seats. Beyond Downtown Singapore, there’s even more to pack into a corporate itinerary. Sentosa Island is a destination in itself. The 49-hectare Resorts World Sentosa is home to a Universal Studios theme park, S.E.A. Aquarium. This is one of the world’s largest aquariums, with an adjacent five-star hotel, Ocean Suites, where the rooms have stunning underwater viewing panels of the marine life which can be viewed whilst sitting in the bath. Adventure Cove Waterpark and Dolphin Island both offer thrilling incentives and event opportunities. Sentosa is also home to verdant five-star hotels with pristine beaches for hosting high-end parties. And the Indonesian island of Bintan – a 50-minute ferry ride away from Singapore – offers a tropical escape from city life, with the comfort of luxury facilities. “As part of an incentive trip to Singapore, we incorporated a boat trip over to Bintan Island,” says Pawley. “We stayed in the Banyan Tree Bintan, where delegates had fantastic massages. They met later for drinks and after dinner headed to the beach and they stayed up chatting all night and waited till the sun came up. It was an amazing experience for them.” Banyan Pool Villa
World Sentosa Ocean Suites
Park Hotel Alexandra
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SINGAPORE
TEN TOP-INCENTIVE IDEAS Thinking of rewarding your top employees with a Singapore trip? “Global Travel Management is part of a travel trade association called the Worldwide Independent Travel Network (WIN),” says Pawley, “We can work with agents in Singapore for advice and contacts, and they can give us access to Singapore rates that we couldn’t get outside the country.” Here are just a few suggestions for the itinerary… • Hawker for the day – A lively team-building experience that wouldn’t seem out of place on The Apprentice. Delegates are challenged to try their hands at running a real hawker stall in one of Singapore’s food markets, with professionals on hand for guidance. • Singapore Flyer Singapore Sling Flight – “Singapore Flyer is one of the world’s highest observation wheels, offering 360-degree views of the island, from Marina Bay all the way down to the Singapore River,” says Lo. “We have butler-style dining and serve Singapore Sling cocktails, which guests can enjoy while they enjoy the fantastic view.”
Hawker for the day
• Gardens By the Bay “Back-ofHouse” technical tour – In groups of up to 12 people, this tour offers a behind-thescenes look at this horticultural phenomenon.
Gardens by the Bay
• Sake tasting at Kakure – A speakeasy-style sake bar in a heritage colonial bungalow, Kakure offers fascinating, intimate tasting sessions with some of Japan’s leading wine sommeliers, where rare sakes are paired with exquisite dishes. • Guided food walk of Joo Chiat/Katong – “This area of Singapore is known for its Peranakan culture and cuisine,” says Lo. “The food walk is a great option for corporate groups that want to take in some historic sites and tastes.” • Night walk in Chinatown – An expert guide takes delegates through the lesser-known sights of the historical quarter before they enjoy a traditional Chinese Opera. • Singapore Zoo’s Jungle Breakfast with wildlife – A breakfast buffet in this world-leading conservation for up to 80 guests, with curious orangutans keeping them company. • Forest Adventure – Fuelled by adrenaline, up to 150 participants work in groups to travel through Bedok Reservoir Park’s dense forest, zip lining and tree-swinging all the way. • Sailing on the Albatross – Delegates can sail the South China Sea, exploring Singapore’s neighbouring islands on a four-mast luxury charter yacht, which can host gala dinners for 100, or have ten VIPs spend the night on board. • Secret Garden Party – Participants must use clues and a map to hunt down a “secret” garden around the city, where there’ll be a gala dinner waiting for them.
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RAISING THE BAR FOR BARS. Don`t miss any of the sports events, so join us and catch up on the rugby and cricket championships, tennis games, or the football matches of the best 16 European clubs in High Definition in our Charlie Fry`s Sports Bar. Support your favourite teams and enjoy our wide range of drinks, craft beers, sports themed cocktails, wines, and snacks! For more information please contact katharina.augustin@hilton.com
South Terminal Gatwick Airport | Gatwick | | RH6 0LL | UK Š2014 Hilton Worldwide
Travel TRAVEL NEWS GLOBAL ENTRY TO BEAT THE QUEUES Brits travelling to the US can now look forward to bypassing long airport immigration queues. The United States Border Control Protection Agency has ruled that from December 3rd 2015, UK travellers can apply to register for Global Entry, an enhanced vetting procedure which makes them eligible to use special fast track gates at US airports. U.S. Customs and Border Protection Commissioner (CBPC) Gil Kerlikowske announced the expansion of Global Entry to UK citizens at the recent World Travel Market in London when he said the Trusted Traveller Programme, allows for expedited clearance of pre-approved, low-risk travellers to the US. The system is expected to appeal to regular travellers to the US, where passport control delays are common if several international flights have just landed. According to the US, the new process cuts down passport control waiting times by about 70%. To register, UK citizens will first have to apply to the Home Office and pay a £42 processing fee. If the applicant passes UK vetting, they will receive an access code to use when applying for the Global Entry scheme, the non-refundable application fee costs $100 (£65) for five years. The applicant then faces an interview with a US customs and border protection official.
VAT ABUSE AT AIRPORTS The Chancellor George Osborne has launched a review of airside VAT-free shopping, “to make sure VAT savings are being passed on to shoppers”. The move follows an investigation by the Independent last year, which claimed that retailers were holding onto VAT savings from purchases made by passengers travelling outside the EU. According to a statement by the Chancellor, “Currently, some airside retailers are keeping up to an estimated 50p of every £1 of potential VAT savings instead of passing those savings on to shoppers”. Announcing the review the Chancellor said: “VAT relief at airports is intended to cut prices for those travellers - not be a windfall gain for shops”. The review is expected to be completed by early 2016 and will also cover all other airside shopping taxes.
VIRGIN CRUISING Sir Richard Branson, the founder of the Virgin Group, recently announced his plan to shake up the cruise market, with his first ship scheduled to set sail from Port Miami in 2020 under the Virgin Cruises banner. To further emphasise his commitment to this new venture, he has already entered into a binding agreement with the Italian shipbuilding company Fincantieri and commissioned the construction of three new mid-sized ships. “This is a very exciting day for Virgin and travellers around the globe”, Branson said in a statement on the venture. “We now have the right partners in place to build a world-class cruise line that will redefine the cruising experience for good”.
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CATHAY PACIFIC FROM LGW Cathay Pacific Airways have announced that it will launch a new four-times-weekly service from London’s Gatwick Airport on 2 September 2016, subject to government approval. Cathay Pacific will be the only airline that flies non-stop between Gatwick and Hong Kong. The new service will complement the airline’s current five-times-daily service from Heathrow Airport for a total of 39 flights a week between London and Hong Kong – more than any other carrier. In addition to serving London, Cathay Pacific also offers a four-times-weekly service between Manchester and Hong Kong. Cathay Pacific will operate the new service from Gatwick’s South Terminal with its brand new Airbus A350-900 aircraft featuring Business Class, Premium Economy Class and Economy Class seats. Together with the premium service provided by Cathay Pacific’s cabin crew and a state-of-the-art inflight entertainment system in all classes, passengers will be assured of the best inflight experience when they travel between London and Hong Kong.
EUROPE’S LEADING AIRLINE When EasyJet arrived onto the scene twenty years ago, it revolutionised the airline industry. With its bright orange logo and novel approach, the world’s first budget carrier introduced low cost fares and a ‘no frills no spills’ type of travel. Through its incredibly low prices, EasyJet made it possible for people to travel more often, which inspired a hoard of other airlines to follow suit. Founded by Stelios Haji-Ioannou in 1995, EasyJet started with a pair of Boeing 737-200s on lease, which flew just two routes from London Luton to Glasgow or Edinburgh. Two decades later, EasyJet is now Europe’s leading airline, operating over 600 different routes across more than 30 countries, with a fleet of 200 plus Airbus aircraft. Astonishingly, the original offer in 1995, £29 for a one-way ticket to Glasgow, has actually gone down in 2016 to £27.49, despite inflation.
Brighton’s Most Iconic Hotel • A luxury urban day spa • Beautifully appointed function rooms • Deluxe sea view bedrooms with balconies • GB1 seafood restaurant and bar • Classic afternoon teas THE GRAND BRIGHTON, 97-99 KING’S ROAD, BRIGHTON, EAST SUSSEX, BN1 2FW
0871 222 4684 • www.grandbrighton.co.uk • reception@grandbrighton.co.uk TheGrandHotelBrighton
@GrandBrighton
Travel
A Tropical Paradise
Daniel Frickelton reports on a magical holiday of sun, fun and unforgettable golf in a little piece of heaven in the Indian Ocean... Mauritius.
G
azing forlornly out of our fifth-floor Holiday Inn window at the spaghetti junction of motorway interchanges
with breezy, wide-open, windowless spaces
across the resort to our room, a spacious,
only achievable in a warm, stable climate such
well-furnished suite with French doors opening
as this little corner of heaven in the Indian
onto a large private veranda overlooking
bordering the edge of Heathrow airport on the
Ocean. We were warmly received by Michel,
the beach and, fifteen or so paces from our
first night of our Mauritian holiday, Paradise
the Telfair’s General Manager, and Jay, the
apartment, the sea. We just stood there,
seemed a lot further away than the 6000 km
hotel’s award-winning Concierge (literally The
slightly overwhelmed by the beauty of what
distance we would soon be travelling. Our
Best Concierge In The Indian Ocean) and
lay at our feet, at a complete loss for words.
Air Mauritius flight had been forced to land
his team of cheerful accolytes. We enjoyed
Jennifer wanted to know if everything was to
unexpectedly in Rome on the day of our
a cool, refreshing drink and admired the
our liking and I just asked if I were still alive or
departure and we would now be leaving a
gob-smacking view from the hotel lobby of the
had in fact died and gone to heaven. Jennifer’s
day later than expected. Nothing wrong with
bridge crossing the Citronnieres River and
smile simply said that she had heard this all
a Holiday Inn, of course but not quite what
stretching expansively past the Cavendish
before, but that she never got tired of hearing
we expected on the eve of our dream trip.
Bar and Annabella restaurant to the massive
it. She then showed us the day-by-day plan
Nevertheless, we were aquiver with anticipation
blue-water pool, beachside restaurant and the
she had constructed for the remainder of our
Twelve hours later, our taxi driver deposited
sea beyond. Oh, the sea! Turquoise and white
stay at La Telfair: rounds of golf, meals in a
us at La Telfair Resort, one of three resorts
water, sandy beaches and magnificent rollers
half dozen or so of the many restaurants in
comprising the expansive Heritage Resort
crashing relentlessly onto the coral reef that
the resort, and went through the list of further
on the south coast of Mauritius. Our first
surrounds most of Mauritius. We will conjure
options available to us. We immediately booked
impressions were unforgettable, an adjective
this neural image many times in the coming
a pre-golf massage and an excursion on the
that will get quite a workout in this report.
winter months and wonder each time if we
glass-bottom boat before being whisked off on
La Telfair is an architectural masterpiece
were actually dreaming all of this loveliness.
a guided tour of the estate.
combining French Colonial plantation style
Jennifer arrived. She would be our personal butler during our stay at the resort, solving problems large and small, always with consummate professionalism, a friendly smile and utter unflappability in the face of challenges. At this juncture she walked us
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Day one began with a sumptuous breakfast
Travel at Annabella’s, the main restaurant, located very centrally on the estate. Employing a unique “interactive” strategy, this spacious, plantation-style venue offers every imaginable breakfast option, whether you prefer continental, British or local options. The chefs will help you construct an omelette from about twenty different ingredients and fry it before your eyes. Scrambled or fried eggs are, of course, also available. Another chef is busy whacking up mangoes, pineapples, watermelons and a variety of other local fruits into bowls. Something missing? Not likely, but ask, and you shall receive. In the evenings, you get to see what your dinner will look like on the plate as it is all being prepared before your eyes in this same buffet area. Brilliant! A quick hop in the surf back at our suite and we were ready for the spa experience. Following a relaxed conversation about what
you have a memorable experience. Not a golfer? Never mind. How about a bit
beating, fire-eating Africans in full regalia. After
of kite surfing, snorkelling, swimming with the
dinner we were invited to gather around the
dolphins, or just looking down at the corals
fire for some interactive dancing with troupe
and their fishy inhabitants through the bottom
members and other guests. Other restaurants
of a glass-bottom boat? Swish new mountain
are more traditional. You sit down, sometimes
bikes await those who want to explore the
with sand beneath your feet, always very near
we would like them to focus on, we were led by
the sea and allow the expert staff to help you
our respective masseuses past calming water
choose among the mouth-watering food and
features to an enclosed, covered outdoor area oozing serenity. Twin massage tables occupied the centre stage of this temple of calm. This was my very first experience of full-body massage, so I really had no idea what to expect. For the next hour the expert fingers of our highly trained masseuses coaxed every suggestion of tension out of our gnarly old golfing muscles and we were transported to
“The course lived up to our high expectations of quality, playability and suitable degree of challenges, regardless of handicap.”
another part of the universe. We were ready for
drink options available. Besides the many seafood and meat options available, it was gratifying to see the large variety of vegetarian dishes on the menus of the six venues we sampled. If you can’t survive a week without a curry, then scurry to the Zafarani Restaurant, where Deepak, the Indian chef, and Varsha, your aide de table, will ensure you leave with a smile on your face. We did variations on this theme for the next
some golf!
ten days and could happily have carried on for
The Heritage Golf Course was what had
Photo credits: Heritage Resorts
entertainment by a troupe of dancing, drum-
another month without even wondering what
put this resort on our radar in the first place.
surrounding mountains and towns. There is
We had seen the AfrAsian Bank Mauritius
was going on in the “real world” - or even if
a fully equipped gym on the property, tennis
golf tournament broadcast on Sky Sports
there was another world somewhere. This was
courts and yoga classes every morning. You
last May, combining the European, Asian
the ultimate holiday experience, and the only
can go hiking or quad biking through the
and Sunshine tours in one spectacular event
nature reserve, hire a taxi for a half day of
downside is that all future holidays will pale by
that was eventually won by George Coetzee
visiting nearby waterfalls, The Seven Colours
of South Africa. The course lived up to our
of Sand, the Black River gorge and the local
high expectations of quality, playability and
rum distillery (the other main source of income
suitable degree of challenges, regardless of
in Mauritius besides tourism). There are more
handicap. Players of all ability levels will enjoy
activity options than there is space in which
unforgettable rounds on these immaculate
to describe them, for children and adults of all
fairways and greens. Whether you choose to
ages.
play with state-of-the-art rented equipment as
Another quick swim a few steps from our
we did or bring your own, the friendly, helpful
veranda and we were off to the Boma outdoor
staff at The Heritage Golf Resort will ensure
restaurant for a truly spectacular barbecue and
comparison. We will be back, and next time we will bring some friends and family with us. Maybe we will see you there.
Direct Flights are available from Gatwick and Heathrow www.heritageresorts.mu/ Heritage Resorts Domaine de Bel Ombre 31803 Bel Ombre – Mauritius Tel: +230-266-9777
53
HOTEL REVIEW
REIGATE MANOR HOTEL by Maarten Hoffmann
T
he Reigate Manor Hotel began life as a very substantial family house called The Brokes, built in 1780. The house
living in a large house in Beech Road, did not
favourite area being the Library Bar close to
want houses of any class spoiling her view to
reception. This is a very cosy and well-designed
the south, so in December 1922, she purchased
space where long evenings sipping ale can
had a large estate fronting the London Road,
the entire Brokes estate. She hived off for
easily be envisaged.
stretching from Beech Road down to Brokes
herself the land which fronted Beech Road, and
There is an excellent range of conference
Road, neither of which existed in those far-off
then in September 1923 put the house, with its
facilities, with six banqueting suites ranging
days.
smaller grounds, back on the market. Unlike
from the Ballroom, that will accommodate 200
most local house sales of the time, The Brokes
delegates, to the Club Room, which is ideal for
increased with the acquisition of a large parcel
was offered with the option that the house
meetings of up to 40 guests. It offers highly
of land fronting the south side of upper Beech
could be used as a school, club or hotel.
flexible space, and when l was there, it was
In 1890 the estate was significantly
Road.
And so we have the Reigate Manor Hotel, in
bustling with meetings, events and seminars.
When The Brokes was put up for sale by
an unbeatable location and serving guests for
The service is excellent and very friendly,
the Woolley family in 1920, the estate was
decades. Run by efficient and affable General
and a test of the cuisine was on the cards in the
described as having “long and valuable
Manager Giles Thomas, the hotel, although
attractive Garden Room restaurant, where their
frontages to Reigate Hill and Beech Road,
independently owned and operated, has for
Head Chef has put together a compact-but-
portions of which would be immediately
many years been branded Best Western.
complete menu that really does tempt the taste
available for the erection of houses of a good class.� Dame Rebecca Inglis, a wealthy lady
54
With 50 well-equipped bedrooms and ample public spaces, it is very well laid out, with my
buds. I ordered the duck, pork & cranberry terrine with shallot chutney and warm soda
HOTEL REVIEW
“In my opinion, the test of many a hotel is their breakfast, and l was not to be disappointed. ” bread. It was delicious, and the perfect starter. It was followed by the ballotine of chicken with stuffed leek and pancetta mousse, garlic and thyme fondant potato and buttered kale. The leek and pancetta was superb and matched the dish perfectly, and the chicken was moist and succulent. With little respect for my waistline, l couldn’t resist the date sticky toffee pudding with toffee sauce and clotted cream ice cream, which was an absolute triumph and left me moaning and groaning that l had eaten too much - always a good sign, although my tailor will need to add a couple of inches to the waistband of my trousers. And so to bed, in a supremely comfortable bed with crisp duvet and spongy pillows, and having spotted the trouser press, which l don’t see many of these days, it reminded me what a godsend these things can be. I think they should be in every hotel room as it is very difficult to match the crisp crease they leave in your trousers. I am thinking of buying one for my house. They have a four-poster bedroom which would be perfect for any bride and groom, of which there are many throughout the year as the hotel is very popular for weddings. In my opinion, the test of many a hotel is their breakfast, and l was not to be disappointed. I am always a tad disconcerted when a waiter takes my order, which is rarely as displayed on the menu, without a note pad. Not to worry, as the various items l ordered came exactly as requested and it was superb. Eggs just running enough, fried bread that does not leap off the plate as you try to cut it and fantastic sausages. Calling the tailor now! The Reigate Manor Hotel is a perfect oasis of calm, well-run with great service and a range of conference rooms that would suit every occasion. I would recommend you visit - having pre-booked the appointment with your tailor.
Reigate Manor Hotel Reigate Hill, Reigate, Surrey RH2 9PF Tel: 01737 240125 Mail: hotel@reigatemanor.co.uk Web: www.reigatemanor.co.uk
55
CHARITY CASE STUDY
YOUR TOWN, YOUR HOSPICE
Stuart Gendall, Head of Communications at Princess Alice Hospice, on the 30 years of specialist care and support. Feature sponsored by Charity Line
P
rincess Alice Hospice is your local charity dedicated to providing free, high-quality compassionate care and support for
in Esher or in their own homes. Our highly-
their carer and family members and starting
trained consultant-led medical team includes
the process of planning and coordinating our
associate specialists and specialty doctors,
on-going care - relief of symptoms, therapy,
patients, their families and carers. We care for
specialty registrars, GP trainees and other
spiritual care, psychological and emotional
people with cancer and other illnesses living in
qualified doctors, who spend time with us to
support, and even practical financial advice. It
a large part of Surrey, South West London and
gain experience in palliative medicine.
all depends on what’s best for the patient.
Middlesex. There, more than a million people live within
Our Princess Alice Nurses are usually the
If patients need immediate attention when
first point of contact our patient, their families
they are referred to us, our dedicated Rapid
our care area. Last year we helped more than
and carers will have with our Hospice and its
Response Nurse is on call to help. Driving to
3,400 people and our Princess Alice Nurses
services. Working closely with GPs and other
the patient’s home within hours, the nurse
made more than 11,400 home visits.
local healthcare professionals, with the support
will assess their condition, providing advice
of our own team of specialist doctors, they care
on symptom control and support to help the
symptoms to enable patients to have the best
for more than 800 patients in the community
patient. If necessary, the nurse will call on our
possible quality of life. We want our patients to
at any one time. The nurses visit patients at
wider specialist team. If the patient needs
feel safe and supported at our hospice building
their homes, assessing their needs, meeting
additional help at night, our dedicated Night
Our goal is to relieve pain and other
56
CHARITY CASE STUDY
“The majority of patients who stay with us have their own private, ensuite room. The 24 light, airy rooms have large doors that open out onto our garden, courtyard or decking area..” Response team is only a phone call away and
and spiritual support at the hospice. Our social
will aim to be there within 2 hours to provide
work team provides advocacy and advice
critical support.
on practical and financial matters, as well
The responsibility and emotional demands of
as emotional support. Our Hospice Chaplain
looking after someone with a life-threatening
works with specially trained volunteers, who
illness at home is exhausting. So our Night
offer spiritual, religious and cultural support to
Nurses can provide families and carers with a
patients and their carers, whatever their beliefs.
much-needed overnight break – a staying by
Princess Alice Hospice is a centre of
the patient’s side from 10pm to 7am and quickly
excellence for palliative care. Our consultants
responding to any changes in their needs.
make a vital contribution to training staff, junior
If patients who are at home suffer a
doctors, GPs and visiting professionals, as
significant change in symptoms which could
well as contributing to research, networks and
put them at risk of urgent admission to
initiatives to improve care for the dying.
hospital, we will bring our Enhanced Support
“It’s amazing to think we have been providing
service to bear. This service creates a “virtual”
our specialist care and support for 30 years,”
hospice bed in the home and puts the patient
says Nicki Shaw, Princess Alice Hospice’s Chief
under the care of a bespoke team of specialists
Executive. “The Queen Mother officially opened
who are focused on their requirements and
our hospice on 20 March, 1986. We will be
discharging patients to normal levels of
marking this landmark year with a programme
support when they no longer need this care.
of exciting activities to underline our care for
During their care with us, patients may be admitted to the In-Patient Unit (IPU) in our Hospice. With the capacity to care for up to 24
our community, celebrating our work, boosting awareness and reinforcing the need for funds. “Under the banner of “Your Town; Your
highly complex patients at any one time, our IPU
Hospice”, we will be going on tour around our
enables us to provide high-quality end-of-life
care area, seeking to create a “buzz” of interest
care and to address troublesome symptoms that
that de-mystifies what hospices are and what
can be difficult to treat at home. Their ongoing
they do, generating discussion about end-of-
care may mean patients are invited to stay with
life care and celebrating the contribution of our
us for one or more short periods. In some cases
supporters, volunteers and staff. Princess Alice
they may be admitted for respite care for the
Hospice needs over £9.1 million each year to
benefit of their families or carers.
provide our vital and much-needed services. We
The majority of patients who stay with us
want to say thank you for the amazing support
have their own private, ensuite room. The 24
we have had and to underline the community’s
light, airy rooms have large doors that open
ownership of our activities, reminding it of the
out onto our garden, courtyard or decking
need for continued support to enable us to
area. Once in the IPU, patients are be cared for
provide the services it wants and needs.”
by the highly trained team at the hospice. Our
www.pah.org.uk
specialist doctors and nurses bring with them a wealth of skills and knowledge to ensure you have the best care and support. Our nurses are experienced in the delivery of palliative care. Our specialist therapists team provide a number of therapies, including: dietetics, lymphoedema therapy, occupational therapy, physiotherapy and speech and language therapy. They can also provide a number of complementary therapies for patients and their carers, depending on their needs. Our help also includes psychological, social
CharityLine printed Princess Alice Hospice supporter welcome pack materials in December 2014 and June 2015. They were also responsible for printing and distributing the Hospice’s “In Touch” annual newsletter and supporter statement and mailing it in 2015 to more than 37,300 supporters. www.charityline.org.uk 57
ANGER MANAGEMENT
ANGER MANAGEMENT by Maarten Hoffmann
IN OR OUT? D
avid Cameron has pencilled in this June for the referendum to decide this country’s fate within, or without,
and petulance upon departure and the demise of this once-great nation, to the rise of the new
unfair and undemocratic. So what of it? The anti-Europe group,
UK superpower as we motor on, trading with
Business for Sterling, (no, me neither) have
the European Union. This will be an event
all and sundry, and that it will not make a jot of
produced a document claiming that Britain’s
of historic proportions should the great
difference.
total contribution to the EU coffers has just
British public vote to divorce. But what of the
The PM has just revealed an open-cabinet
topped £500 billion. It sets out that the cost
unlimited rhetoric on the subject, with 100
vote on the subject, which rather took the wind
of membership has risen from £1.9 billion to
politicians having 101 views? From the dark
out of my sails for this column, ready as l was
£19.1 billion last year. Net after subsidies,
Shakespearean tragedy of death, destruction
to lambast a party whip who would be totally
that’s £9.9 billion. This is supposed to further reduce with the ‘regional subsidies’ to our less affluent counties. In European terms, we don’t have any. The fear is that there are such gargantuan inefficiencies and rampant corruption in the EU. We must remember that their own auditors have refused to sign off the organisation’s accounts since 1994. I ask you - if a company you were about to invest in, do business with, or lend money to, could not get their books signed off for 22 years, would you sign the deal? The Britain Stronger in Europe campaign were relying on trading benefits when they countered the £500 contribution report with ‘the EU is worth £3,000 a year to every British household’ - which is an ROI of 10 to 1. This number stems from a 2013 CBI report, having now thrown their weight behind the IN campaign. We should note here that this is the very same CBI that originally campaigned to ditch Sterling for the Euro. There is not a soul who can work out how they reached this spurious ROI, but it’s a great sound bite, and one should never let the truth get in the way of a good headline.
Maarten Hoffmann with Boris Johnson
58
I cannot be the only one who knows that Cameron will not achieve any realistic,
ANGER MANAGEMENT
“It will be a stitch-up and might be the equivalent of putting lipstick on a pig. It will still be a pig. ”
fundamental changes with his round of glad-
be reckoned with. We are the second-largest
us, as, if trade barriers between Britain and
handing negotiations. It will be a stitch-up and
economy in the EU; we are a nuclear power
the remaining member-states were erected
might be the equivalent of putting lipstick on
and have a history of resilience and strength;
upon exit, the EU would lose more export
a pig. It will still be a pig. So lets presume we
we did not make the satanic mistake of joining
earnings from Britain than vice-versa. At the
will go forward as we are with our existing
the Euro, and we have one of the oldest, intact
same time, the UK would be freed from the
relationship, rules, terms and financial
democracies in the world.
burdens of EU regulation and hence able to
commitments.
boost trade with faster-growing parts of the
that disruption from a Brexit would be short-
Do we need the EU or does the EU need us?
term, but with a guarded caveat on the terms
The founding principle of the Union was to
of departure. And that’s what we don’t know.
stop the barbaric wars that had raged across
How will the often volatile Europeans react?
the continent for millennia. It then morphed
As sensible professional leaders or childish
into the economic union we see today. Great
adolescents who take their ball home? RBS
ideals must be applauded, but we are not
economists fear that such as exit will wreck the
in Europe. We are an island nation that has
UK economic recovery.
always stood alone against any opposition -
membership of the European Economic Area
until WW2, when we had to be be rescued by
(the Norway option); a customs union, similar
the Yanks. Now our greatest allies, we will
to the one the EU has with Turkey; a basket of
never be drawn into another European war, as
bilateral agreements such as that which exists
we will be consumed by Islamic problems for
between Switzerland and the EU; a so-called
generations. So what’s in it for us? EU leaders
‘vanilla’ free trade agreement such as the
are not elected by the people of the UK and are,
ones the EU has with countries ranging from
in the main, unaccountable.
South Korea to South Africa; and finally, trade
HSBC and Barclays have publicly stated
According to Ross Walker of RBS, “The outcome is too close to call with any confidence, and this uncertainty is likely to be corrosive. A backdrop of postponed investment, hesitant hiring, sagging stock markets and anxiety-afflicted business activity surveys would not be the optimal moment to commence a rate-tightening cycle.” All change is historically problematical, but must be faced as being short-term, as
world, by eliminating tariffs and signing trade agreements without the constraints of EU membership. Underpinning this assertion is the belief that the UK is a big enough economy to be an effective trade negotiator in its own right. If Britain withdrew from full membership of the EU, there would be a number of potential options for managing its trading relationships:
FIFA comes to mind!
with the EU under World Trade organisation
A recent speech by London Major and MP for
(WTo) rules. None of these options would be
we know the date range for the referendum.
Uxbridge Boris Johnson set the tone. We are a
straightforward, but all have been achieved by
Nervousness and a reluctance to invest is
great nation, and if the Prime Minster cannot,
others.
endemic to such change.
honestly, negotiate new and very strong terms
I am not a “Little Englander,” and I accept that there can be unpleasant results from either decision, but Great Britain is a force to
Nothing in business life is straightforward. I
with the EU, then we should leave and damn
do not advocate that you vote to leave the EU,
the consequences.
but l do urge you to return to centre ground and
Every European nation will still trade with
think further on this momentous decision.
59
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MOTORING
THE DETROIT MOTOR SHOW
by Maarten Hoffmann
As a petrol head, there are few better places to be than the latest global motor show. On this occasion, it was in Detroit and there was a smorgasbord of new metal on show that had me salivating. Here’s the highlights: PORSCHE 911 TURBO S
TESLA AUTOPILOT
This old workhorse will just not die. Still beautiful and still the drive of your life but unlike the original Turbo, this one will not try to kill you.
Not only are Tesla electric models selling well but you can now order it to come to you. As long as you are on private ground, it will open the garage door and meet you wherever you order it to be. It will also set the heating to the temp you desire and open the door for you when you approach the car, whilst playing your favourite radio station. When it can make you a cup of tea, they will have it all.
INFINITI Q60 Coupe Infiniti has struggled to gain traction in the UK but fares quite well in the US. This latest version, with its 3.0 litre turbocharged V6 engine pumping out 396bhp is designed to take on the BMW 4 Series and the Audi A5. Maybe this is the one that will finally make it onto our streets.
MERCEDES-BENZ AMG S65 Cabriolet This luxurious open-top fourseater will go on sale in the UK in April at around ÂŁ200,000. With a twin-turbocharged 5.5 litre V12 producing 621bhp, it is set to be an absolute winner.
FORD GT The GT had a rocky start in the UK, not least due to Clarkson running his mouth across the airwaves that he made Ford take his GT back as it had so many faults. It is a stunner but with fuel consumption equal to that of the Space Shuttle, l am not sure you will see many running around the streets of the UK.
AUDI h-tron quattro BMW M2 Sales of BMW M cars has shot up 65% and with the all-new M2 coming to our shores, this trend looks set to continue.
This concept SUV is scheduled to go into production in 2020 with a hydrogen fuel cell feeding two electric motors and a lithiumion battery pack available for small bursts of extra power and a range of 373 miles.
61
MOTORING
VOLKSWAGEN DUNE
MERCEDES-BENZ E-CLASS
Harking back to the past, the Dune looks really funky and would look even better with a couple of surfboards attached to the roof.
This is the first Mercedes to come with Drive Pilot, as the rush towards autonomous driving races ahead. It parks on its own without you in the car with the use of an app, will refuse to hit the car in front and will warn you if you wander from lane to lane - l fear drivers are becoming redundant.
VOLVO S90 The Swede’s attempt to break the German stranglehold on the premium market with innovative hybrid powertrains, aiming to be the cleanest on the market.
FORCE 1 VLF Automotive revealed the Force 1 supercar powered by a V10 that ensures it will cover 0-62mph in less than 3 seconds and hit 218mph for around £190,000, But you can buy a Ferrari 488GTB for less!
ALFA ROMEO 4C SPIDER NISSAN TITAN This concept is a rough tough workhorse with a 5.0 litre V8 and massive 37” tyres for those tradesmen that like to be noticed.
62
NISSAN IDS CONCEPT Buck Rogers would be at home here. Self-Driving with zero emissions, it will speak to pedestrians, saying such things as ‘After you’ and ‘Stopping” in three languages. The insurance will be a nightmare if you set it to English and run over a Chinese pedestrian.
This very pretty car now comes topless with an £8,000 premium over the hard top. There are lots of weightsaving options to be had including a windscreen that is 10% thinner than before and a 0-62mph time of 4.5 seconds.
MINI Business Partnership
THE MINI COOPER 3-DOOR HATCH MONTHLY RENTALS FROM £149 (PLUS INITIAL RENTAL* ).
To find out more or fix up a test drive†, please visit www.vinesgatwickmini.co.uk/business
VINES OF GATWICK
Stephenson Way, Three Bridges, Crawley, West Sussex RH10 1TN Freephone: 0800 915 4700 www.vinesgatwickmini.co.uk
Official Fuel Economy Figures for the MINI 3-door Hatch Range: Urban 31.0-72.4 mpg (9.1-3.9 l/100km). Extra Urban 54.3-91.1 mpg (5.2-3.1 l/100km). Combined 42.2-83.1 mpg (6.7-3.4 l/100km). CO2 Emissions 155-89 g/km. Fuel Figures may vary depending on driving style and conditions. Vines of Gatwick is a credit broker. Offers available to business users only. *Plus £894 initial rental. Price shown excludes VAT at 20% and is for a 36 month Contract Hire agreement for a MINI Cooper 3-door Hatch, with a contract mileage of 30,000 miles and excess mileage charge of 5.90p per mile. Applies to new vehicles ordered between 1 January and 31 March 2016 and registered by 30 June 2016 (subject to availability). At the end of your agreement you must return the vehicle. Excess mileage, vehicle condition and other charges may be payable. Available subject to status to UK residents aged 18 or over. Guarantees and indemnities may be required. The amount of VAT you can reclaim depends on your business VAT status. Terms and conditions apply. Offer may be varied, withdrawn or extended at any time. Hire provided by BMW Group Corporate Finance. BMW Group Corporate Finance is a trading style of Alphabet (GB) Limited, Europa House, Bartley Way, Hook, Hampshire RG27 9UF. †Test drive subject to applicant status and availability.
MOTORING
DISCOVERY SPORT HSE T
he Freelander had been with us for a long, long time and personally, l hated it. It was gruff, hard and handled like a
drunken pig. But of course, Jaguar Land Rover have been busy pumping out cracking new models across the range with great gusto and
of emissions, but the new ‘Ingenium’ power
“You could equip the entire family from this one family”
it was only a matter of time before they turned their attention to the Freelander dinosaur. And with the all new Discovery Sport and the subtle differences between the Disco, Evoque and Range Rover, this trio is beautifully designed to cover the demographic waterfront. If you have a pile of cash spare and want the finest all-round FWD on the market, it’s the full fat RR; If you have a little less and don’t need all the bells and whistle, it’s the half fat Evoque; and if you want an excellent SUV that will not decimate your pocket, there’s the non fat Disco. Although, non fat makes it seem less somehow but it really isn’t. This is a very capable car using the Evoque chassis and a
64
Motoring Editor: Maarten Hoffmann
plant comes with 148bhp or 178bhp. It can really be thrown about with no awareness of its ride height and parking is a simple affair with sensors all around. JLR have stumped up £500 million into their new Wolverhampton engine plant to erode their reliability on other
brand new rear suspension to cope with the two extra seats you get in the back, making this a full fat seven-seater. I was expecting a slightly turgid utilitarian affair but what a very pleasant surprise. Even with the manual, smaller output engine l was sent, it is smooth and refined and really nippy around town. Originally only available with one engine option, the 2.2 litre Ford derived diesel, which was not the cleanest in terms
manufacturers engines. The interior is very well laid out and perhaps considered ‘modest’ when compared to the Evoque and RR but it is user friendly, robust and visually impressive. As with all JLR models, the SatNav is touchscreen and l do find that easier and faster to use. Using a dial to click through the menu to locate each individual letter when entering an address is made so much easier if you can just stab the screen. All
MOTORING TECHNICAL STUFF Engine: 2.0 litre TD4 Turbo Diesel Power: 150 bhp Economy: 57.7 combined Performance: 0-62 - 11 seconds Top: speed 112 mph Base: £35,395.00 Price tested: 43,551.00
rivals seem to favour the dial method but l think they are all wrong. The two jump seats in the back are reminiscent of the old Merc E-Class estate and are a god send. They are a bugger to get into and not great for adults on a long drive but absolutely perfect for the kids and they love the adventure of clambering in. The central seats can be adjusted for rake and will slide back and forth, which is really useful if you have a very tall passenger and of course, they can all be dropped flat for maximum load capacity.
“Jaguar Land Rover have been busy pumping out cracking new models across the range with great gusto”
will wade through 600mm of standing water should be a big seller in the Cumbrian area. The flagship HSE comes with full leather, panoramic glass roof, heated seats, rear camera and xenon headlights and more besides. It is a very handsome car and there is no mistaking from which family it hails. The distinct C-pillar give it a very rakish look and the nose is as pretty as you’ll find. So JLR have completed the family, with the breathlessly awaited new Defender being the one you will want for driving up a mountain
I shall not bang on about its off-road capability but suffice to say that it will do
for all and with permanent four-wheel drive,
and with the convertible Evoque on its way,
everything you need it to do, and then some.
the computer will shunt power between the
you could equip the entire family from this one
Snow, ice, sand, gravel - there are settings
front and rear wheels to keep you moving. It
family. Bulk discount anyone?
65
MOTORING
MERCEDES-BENZ
C-CLASS COUPE T
here are many enjoying long love affairs with the S-Class - including me, as l have owned one for many years. It has
swoops where it should and looks aggressive where it must, but at all times has real
don’t exist. The optional nine-speed auto box has all
presence. The interior is also improved in many
the legs you will ever need and slips through
always been seen as the pinnacle of motoring
ways, and the gadgets abound. The central
the gears in silence, and if you want to play
superlatives, in various guises, for over 50
screen offers you a myriad of options, from
with the paddles, they snap through with great
years and is rightly the world’s best-selling
independent engine and suspension set-ups,
satisfaction.
luxury sedan.
to a nifty little SatNav that not only tells you
It is a very nice place to sit, and an
where to go but pops up an actual picture of the
improvement on the former model. The quality
around £70,000, it’s an expensive bit of kit and
junction in case the driver is a total numpty. It
is what you would expect from Stuttgart
out of reach of us mere mortals. Then they go
is actually really useful, as, if there are several
and a great deal of thought has gone into
and up the ante by introducing the gorgeous
turnings coming up, it really helps to know
the ergonomics of the driving position and
S-Class Coupe, with little change from
what the signage and bend look like. Maybe l
associated gizmos’ distance from one’s limbs.
am that numpty!
It all feels just right: solid and luxurious,
The trouble has always been the price. At
£100,000 - a drop dead beauty that l will get my dirty little mitts on next month for your delight and delectation. Understanding this dilemma, Mercedes have borrowed many design cues from the S in the all-new C-Class Coupe that currently sits on my drive. Historically, the C has always seemed a tad reserved and under-stated and had an eternal fight on its hands from the BMW 3 Series. The new C is elegant and stylish and can be considered as a baby S-Class, and that is a very good thing. I can usually spend ten minutes walking round a car and can find design aspects that are out of kilter, but this design is flawless. It
66
Lots of tech here, with the first in its class
without the wafting sensation of the full-size
to have optional adaptively damped air
S -Class. It’s as if the S-Class has secretly
suspension, and the half-aluminium platform
copulated and spawned this nipper for those of
knocks 100kg off the weight, allowing a more
us who don’t have a hundred grand to splash.
lively drive. It’s a hair-raising £895, but worth every penny in day-to-day driving. Driver assist uses radar, stereo camera and ultrasound to monitor the environment, and if it senses you are about to collide, it will take avoiding action. But you can really barrel into bends with total confidence, and if you set the right mode, it will fly across bumps and ruts as if they
Perhaps it’s due to being an old fart, but l get hacked off when cornering if l am not held in place with good seats. My older S-Class see’s me sliding across the blasted cabin when cornering hard and hanging on for dear life, hence the tendency to waft around and not rush. These seats are superb, and of course can be further adapted via the automatic adjustment controls.
MOTORING
TECHNICAL STUFF Model Tested: C250d AMG Coupe Engine: 2,143 cc Power: 204 bhp Performance: 0-62 6.7 seconds Top Speed: 153 mph Economy: 67.3mpg combined Price: ÂŁ37,615.00
Motoring Editor: Maarten Hoffmann
Mercedes have really got a good handle on
that all is being taken care of. I found it quite
sounding diesel lets it down and the seatbelt,
this sort of thing. I recall testing the monstrous
unsettling. The C has what can only be termed
due to the coupe body, is quite a stretch to grab
SL65 last year, with the seats having a mind of
perfect seats.
hold of without pulling a muscle.
their own and automatically adjusting the side
It’s a shame that it is only a four-seater, but
All in all, the C-Class is a masterclass in car
bolsters to how fast you cornered. A sort of
then the competition from Audi (A5) and BMW
construction and design, and thankfully, will be
intimate and rather surprising grope telling you
(4 Series) are the same, the slightly gruff-
with us for many more years to come.
Mercedes-Benz of Brighton Victoria Road, Portslade, Brighton, East Sussex BN41 1DY 0844 6593320 Mercedes-Benz of Eastbourne Eastbourne Road, Westham, Eastbourne, East Sussex BN24 5NH 0844 6593320 Mercedes-Benz of Gatwick 78 Gatwick Road, Crawley, West Sussex RH10 9AW 0844 6593320
67
BUSINESS SCENE
THE PLATINUM BUSINESS CLUB BRIGHTON & GATWICK
The Platinum Business Club saw out the end of 2015 in great style with a celebration event at the Grand Hotel in Brighton. Over 150 guests came together to celebrate the end of the year with fine Champagnes, endless buffet from Chef Alan White and strolling players. The Club celebrates its 6th year in 2016 with a year on year increase in members from a vast and eclectic array of business sectors. The Platinum Business Club is the leading such Director networking organisation across the South East and last year expanded into a new location at the Hilton Hotel, Gatwick. The New Year brings an expansion of the sectors invited and new memberships are available for any company doing business in the South East. To join the Platinum Business Club, e-mail info@ platinumbusinessmagazine.com or call 07966 244046 for full details.
68
1.
3.
2.
4.
BUSINESS SCENE
5.
10.
6.
11.
7.
12.
8.
9.
1. Julie Wheeldon and Gemma Hancock from KPMG cannot quite believe what they have just seen 2. Neil Laughton (MD, Laughton & Co), Eleanor Harris (CEO, British Airways i360), Melanie Wrightson (Gatwick Airport), Iain Lindsay (GM, Mecure Brighton) 3. Caraline Brown (MD, Midnight Communications) and Clive Gordon (CEO, Gordon House Promotions) 4. Maarten Hoffmann and David Shepard (Chairman of the Sussex Chamber) 5. John Burroughes (CEO, Uniglobe Travel), Jo Slater (The Grand Hotel) with Paula Seabourne Pearson and Clive Gordon (Gordon House Promotions) 6. John Burroughes (CEO Uniglobe Travel), Hannah Monkcom (Platinum), Simon Gregg (Director, IT First) 7. Ian Trevett (Platinum), Julie Wheeldon (KPMG), Michael Wilkins (Allied Irish Bank) 8. Lynne East (Midnight Communications), with Richard Heap (RSM UK) 9. Alex, the strolling magician amazes Nigel Ilsley (Consultant) and Mark Tulley (Director, Gemini Print) 10. Testament to the copious amount of fine Champagne served through the evening 11. Samantha Wilding (Style & Grace) with David Edwards (MD, Burt Brill & Cardens) 12. Natalie Montagnani of Page Marketing tells of when she met her new husband at a Platinum event to Melanie Wrightson (Gatwick Airport) and Becky Sharp (MD of Sharp Insight)
69
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For GB1 N 3 COURSES e w s & Offers: Follow us like us on on twitter @g randbrigh facebook TheGrand ton HotelBrig hton eat@g randbr ighton * speci al men .co.uk us avai lable fo / www r this o ffer. .grand bri
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TON
CAREERS
BUILDING A NEW CAREER – from copper to construction
H
aving been a successful policeman in the London Metropolitan Police Force for some years, Chris Yorke looked for an opportunity to help him build on the skills he had acquired and develop knowledge to take his career in a different direction. He found it in the University of Portsmouth’s MSc Risk, Crisis and Resilience Management postgraduate programme which fitted the bill exactly. He reflected “Being a policeman you are constantly put in situations that are a test of your decision-making - ultimately in managing the risk of unpredictable or potentially dangerous situations. It was a great foundation, but I felt the master’s would push me onto wider strategic thinking about risk.” MSc Risk, Crisis and Resilience Management, which is offered full-time in one year or parttime over two years plus the dissertation, is designed for those wishing to build a career
in this exciting field or, like Chris, consolidate existing experience into a professionally recognised master’s degree. Risk managers and those responsible for the continuity of business during periods of crisis can be found in organisations across the globe. This can be a fast-paced, adrenaline-pumping and incredibly exciting role for those who like to take on challenges to ensure their organisations can withstand all sorts of environmental, technological and unpredictable situations. Resilience is key for organisations in today’s turbulent times and risk managers are fundamental to achieving this. Chris had already studied in Portsmouth where he took BSc (Hons) Criminology and Criminal Justice before progressing to his first master’s MSc International Police Science. With his eye on running the family construction business, he feels he is now better equipped
to move the company forward and said “being a small company a lot of decisions are made on gut feeling - this of course is the complete opposite of risk management which forces you to look at all the facts and the probabilities.”
For further information about this course and our regular open events, please visit www.port.ac.uk/pbsevents
You’re a professional – so prove it Project Manager
HR Practitioner
Whether you are responsible for projects, HR, marketing, corporate governance or have ambitions for a top-level executive role, we offer flexible and professionally recognised postgraduate business courses for busy working people. You’ve nothing to lose and everything to gain, so come along to our next open evening – for details please visit www.showyoumeanbusiness.com.
Sales Manager
Strategist
We’ve got our credentials – have you got yours?
T: +44 (0)23 9284 2991 E: pbs-studentrecruitment@port.ac.uk W: www.port.ac.uk/pbscourses
71
Take a University of Brighton student on placement Placements offer a flexible way to meet your staffing needs, and help you secure the best talent for your organisation Students on our professional ‘sandwich’ courses are looking for temporary placements in many sectors including: • Environment • Business and management • Leisure and tourism management These placements are for pre-agreed durations, varying between 2–3 months and one year, the majority of which are paid.
Business Management student James Bryan on placement with Eventa, a Brighton-based events management company
A placement student brings many advantages to your organisation: • a high-calibre employee who is motivated to perform well • fresh, innovative ideas • a flexible way to resource a short-term project • cost effective graduate recruitment
Business student Luka Shimada developing practical skills during her work placement at a Brighton-based digital marketing agency, Upstream Search Marketing
Contact the Business Helpdesk at the University of Brighton. Call Chantal Batchelor on +44(0)1273 643098 or email businesshelpdesk@brighton.ac.uk
PLACEMENTS
UNIVERSITY SEEKS PROFESSIONAL PLACEMENTS FOR STUDENTS
T
he University of Brighton is looking for professional placement opportunities for its students in East and West Sussex. The
develop further undergraduate opportunities.
this assessment is often a piece of research,
Business Development Manager Susannah
specified in collaboration with the employer,
environmental sectors are of particular interest
most grateful for the support that employers
for undergraduates studying for degrees in
offer to our students. Employability is a key
University of Brighton’s Business Helpdesk.
geography, geology, environmental science and
issue for graduates and being able to spend
Call Chantal Batchelor on +44(0)1273 643 098
earth and ocean sciences.
time in the workplace, gaining first-hand
or email businesshelpdesk@brighton.ac.uk
Also of interest are placements in
Davidson said: “The University of Brighton is
which can benefit the organisation. For more information, please contact the
experience and putting their
engineering, business and management, and
skills into practice, is extremely
particularly sports business management,
valuable preparation for their
for students studying business, finance, law,
entry into the world of work.”
human resources, marketing, retail, travel,
Placements can also be
tourism, events and hospitality. Durations
linked to the student’s formal
vary from two or three months, to a whole
assessment, meaning that the
year across all sectors and the majority are
student has to complete a piece
paid. The university already has a range of
of academic work during their
established placements with both private and
placement which feeds into their
public sector organisations, but is looking to
final degree classification. In the
expand this by working with new providers to
more substantial placements,
Call Worthing: 01903 234094 Call Gatwick: 01293 227670 Email: info@carpenterbox.com
73
OVERLINE COMMUNICATIONS
THE OVERLINE LOUNGE
Boris with Overline CEO, Jason Young, and Rockinghorse CEO, Ryan Heal.
L
ocal Conservatives gathered recently, courtesy of telecoms giant Overline, in the aptly named Overline Lounge at the Amex stadium and hosted London Mayor and MP for Uxbridge, Boris Johnson. East Worthing and Shoreham party members were invited to a speech by the Mayor on the subject of how well the current government is doing. He was, of course, preaching to the converted but one cannot take away from him the quality of his delivery. Boris has a knack of chatting aimlessly whilst sharply delivering his message while all the time ruffling his hair and hiking up his ill-fitting trousers. This magazine put various questions to him, none of which he would answer directly; mainly when will the airport expansion debacle
74
be finally settled and does he want to be PM? Not overly surprised to receive a misleading response but he is on the record as stating that he will lie in the front of the bulldozers should Heathrow go ahead and there surely can be little doubt that he would relish the top job. I asked him again about the airport and he replied “Oh, do you mean Shoreham airport’! The evening was fun and light hearted and Overline CEO, Jason Young said of the event “Overline are delighted to host Boris and the Conservative party to the Overline Lounge and we are delighted he agreed we co-host the event with local children’s charity, Rockinghorse, for who he has agreed to auction various signed items. The evening was a great success”.
Platinum Publisher Maarten Hoffmann fails to get an answer
CHARITY NEWS - CHESTNUT TREE HOUSE
INSPIRATION AT BREAKFAST Save the date - Chestnut Tree House launches new networking initiative!
S
ussex children’s hospice is launching a new series of breakfast networking meeting s to get professionals together from the worlds of business and healthcare in Sussex. Kicking off on Tuesday 8 March at The Grand Hotel in Brighton, Chestnut Tree House children’s hospice invites you to enjoy a free full English breakfast, and it’s a great opportunity to meet new contacts, hear from inspirational speakers and find out how charity involvement can benefit your business and employees. You will be meeting with like-minded people interested in exploring the challenges of providing specialist care to local children with life-shortening illnesses, and really helping to make a difference. Taking place in three prestigious venues across the county, we will have a variety of speakers across the series – to be announced soon and attendees will enjoy a delicious complimentary cooked breakfast, tea, coffee and pastries. You will also hear about the latest developments from some of our medical professionals and start your day inspired to help your local children’s hospice. There are many benefits of working with Chestnut Tree House including a positive impact on staff morale. Volunteering days can be used as team building days, providing valuable time off-site for employees to develop as a team; it raises the profile of the business in the community and shows a commitment to the local area; it provides an opportunity to take part in fun events and raise funds for the hospice at the same time. The first event will take place at 8am on Tuesday 8 March at the elegant Grand Hotel in Brighton. Numbers are limited, so book now and get the date in your diary, and feel free to bring a colleague along, too!
Visit www.chestnut-tree-house.org.uk/breakfast The other events are taking place at the Cisswood Hotel in Horsham on Tuesday 5 May, and at Goodwood House in Chichester on Thursday 14 July. We look forward to seeing you there! Contact Sarah Arnold to book or obtain more information on 01903 871837.
75
Platinum Business News!
Your future talent-pool of highly-skilled future employees The Careers and Employability Centre, at the University of Sussex, welcomes the opportunity to work with new and existing employers, our Sussex alumni and opportunity providers across all sectors. We want to make it easy for you, the business community, to engage with the University and your future talentpool of highly skilled students and graduates. We look forward to discussing ways in which we can work together.
Free vacancy advertising for employers We offer a free vacancy advertising service for opportunities which are suitable for our current students or recent graduates. Adverts appear at our online vacancy listing: www.sussex.ac.uk/careers/jobs/search and interested candidates will apply to you directly. One year professional placements A number of courses at Sussex involve a professional placement year. Subjects include Informatics, Business and Management and Product Design. We can help you to recruit a suitable student for your organisation. Work experience and Internships Work experience is a cost effective way of raising your profile and even trialling potential future graduate employees. We can target current students and recent graduates and have some special funded schemes. Sussex Santander internships The University of Sussex is a member of Santander Universities UK and we are able to offer a limited number of 12-week internships, with attached funding, for small to medium-size enterprises.
Recruitment fair Our flagship event, Careers Fair, is held each autumn at the American Express Community Stadium. It attracts over 100 exhibitors and up to 2,500 students and recent graduates. We’d love you to be there! Events Let us host your recruitment presentations or informal drop-in sessions to give you the opportunity to meet students on campus. This is an effective way to reach your target audience. We also welcome your support and expertise for some of our initiatives such as StartUp Sussex Enterprise, our programme for potential social and commercial entrepreneurs. Skills workshops and alumni talks Employers regularly visit Sussex to run skills development sessions for our students. Recent events have included presentation skills, social entrepreneurship, commercial awareness, networking and assessment centres. We also welcome Sussex alumni back to campus to take part in careers information
If you’d like to find out more please contact: Linda Buckham, Director, Careers and Employability Centre, Andrea Wall, Employer Engagement Manager, Careers and Employability Centre, The Library, University of Sussex, Brighton, BN1 9QL T: 01273 873384 or 01273 678429 E: andrea.wall@sussex.ac.uk W: www.sussex.ac.uk/careers/employers
Please mention Platinum Business Magazine when you contact us.
CORPORATE CATERING
TAKE IT TO THE BRIDGE Gone are the days when a charity or community initiative could rely on donations and the occasional sponsored cycle ride to raise funds. The growing trend is for charities to offer professional services which generate revenue through the quality of their offering rather than relying on the emotional sell. Charities now compete commercially - and it just so happens that the profits go to a good cause. An example of this is the professional corporate catering service offered by the The Bridge Kitchen In Brighton. PBM spoke to Sam Courtney, Events Manager at The Bridge to find out more... of stunning pieces of cake for the Brighton Dome’s annual tea dance. We are lucky enough to have some of the most passionate chefs I have known, and no job seems to be too big or small. We do business events and private events, with wedding bookings becoming very popular. Just today, I have taken an order for a wedding from a client who wanted an Afternoon Tea-themed wedding breakfast. We had wonderful feedback from the recent Brighton Dome annual tea dance. We delivered 660 pieces of double chocolate fudge brownies scattered with ‘gold’ dust, classic Victoria sponge, and of course, as it was a Christmas event, mince pies! Cakes have been a repeated winner with our clients!
What inspired the charity to enter the corporate catering market? As part of the ongoing development of our on-site catering and room hire service, there has been a natural progression, mainly from requests from room hire clients, to deliver the catering to the businesses and private clients who use us. Also, we found that the same clients’ feedback was that their organisations really wanted to be socially responsible when hiring commercial services - and that this was the reason they hired our rooms and services. Therefore, we have applied that same USP to our external catering services and it has been really well received.
What services do you offer?
To find out more about the catering services at The Bridge Kitchen and the excellent work of the charity, email Sam at Scourtney@ bridgecommunity.org.uk. The Bridge Community, Lucraft Rd, Brighton BN4 2PN, 01273 687 053. www.thebridgekitchen.com
Can you tell us about the work of the charity itself? We are a small charity based out in East Moulsecoomb, serving the local residents, and, more recently, residents across the city, with learning and skills training opportunities to help people just make life better for themselves. Whether that is making new friends through our craft courses or our over-50s program, seeking one-to-one career support with our advisers, attending our weekly job club, or brushing up on literacy skills through our reading scheme, we believe in empowering people to take control of the direction they want to take in life - and offering the tools to help them do it. Many of the courses are free or low-cost, so the room hire and catering are vital in funding the program!
We offer bespoke catering on a wonderfully wide scale, from the smallest order to largescale provision. We have been known to be rustling up salads for a small business lunch in Hove whilst simultaneously creating hundreds
77
REVIEW
The Grand Spa By Maarten Hoffmann
T
he Grand Hotel in Brighton has dominated the Brighton seafront since it was constructed in 1864 by architect John Whichcord, largely for members of the upper classes visiting the City, or town, as it was in those days. Among its advanced engineering features was the ‘Vertical Omnibus’, a hydraulically-powered lift that was powered by cisterns on the roof and was the first lift to be built in the UK outside London. The building itself is a fine example of Italian influence in Victorian architecture. The 201 bedrooms recently underwent a total renovation, along with most of the public areas, and has now returned to its dominant status as the finest 5-star hotel in the City. A recent addition is the spa: built in the basement, it is one of the only areas of the hotel that l have not visited, so when General Manager Andrew Mosely asked that l review said spa, it would have been churlish to refuse. I thought it wise to take my wife with me so as to gain the female perspective, although with men visiting spas in ever-increasing numbers, l think the male point of view equally valid. Upon arrival, we were shown to the bar and enjoyed a glass, or three, of excellent champagne and then went through to the
78
beautiful dining room to enjoy the delights of the GB1 restaurant, which looks over the seafront with uninterrupted views out to sea. The view is changing rapidly at the moment as the British Airways i360 takes shape opposite the old West Pier, with the Palace Pier to the left. With a few glasses of champers onboard, there is no finer location in the City. The service
“With soft music in the background and Charlie’s hands doing their thing, l was away with the fairies.” and cuisine in GB1 cannot be faulted and the seafood is as fresh as you will find anywhere, to the point that you get the impression that should you turn away, the fish will jump off the plate and flap its way back to the shoreline. Chef Alan White and his team take such care over the menu that you will want for nothing, and if you request anything special, or changes to be made to the set dishes, such requests are taken without fuss, and you certainly get the
impression that nothing is too much trouble. Fully loaded with fine food and liberal amounts of champagne, we make our way downstairs to the beautiful spa and are greeted like long-lost friends. We decided that a massage and facial would fit the bill perfectly, and after changing into fluffy white robes and slippers, l was shown through to the soothing room where my therapist, Charlie, awaited. The first thing you notice is the smell. A convergence of fantastic aromas that assault your senses and make you relax before you have even lain down. First came the facial with Champagne Gold facial polish (although l was warned not to try to drink it), Illuminate Gel cleanser and 23-carat Gold moisturiser. Charlie’s expert hands went to work and within minutes l was asking myself why l don’t do this every week. It was calming, soothing, and again, the smell was intoxicating. With soft music in the background and Charlie’s hands doing their thing, l was away with the fairies. Next came the massage, for which l was flipped over, with my face placed in the hole that had me looking down at a pretty bowl on the floor. It was explained that it was full of aromatherapy oils, an explanation that was not
REVIEW
“Chef Alan White and his team take such care over the menu that you will want for nothing” required as the smell hit me and l was in heaven. Charlie then asked me if l liked my massage hard or soft. Hard of course, l’m a man. She then noted the caveat that she used to be the masseuse for the New Zealand Rugby Team, at which point l squeaked, “Soft, please.” She has the hands of a saint and the touch of a nymph. With a face as soft as a baby’s bum and muscles finally giving way under her touch, l realised that with two days to go until Christmas, l really needed this and vowed to visit the spa once a week during the New Year, as it really makes a difference to your body and your state of mind. Like most of you, l am sure, l work far too hard, too many long, stressful hours, and fail to find the time to take care of myself. An hour in the Spa @ the Grand will certainly do the trick. I drifted out of the treatment room and was placed into the Relaxation Lounge. This is a beautiful room designed to encourage even further relaxation with a stunning design. One wall is covered in beach pebbles that are lit in such a way as to resemble a waterfall gently flowing down the wall, and the room is full of varying chairs, beds and opulent furnishings. The muted tones and scattered candles, accompanied by an assortment of drinks and snacks, is a place you will want to stay for the rest of the day. In fact, once l was handed
“Fully loaded with fine food and liberal amounts of champagne, we make our way downstairs to the beautiful spa and are greeted like long-lost friends.” another glass of champers and a newspaper, l did indeed stay there for most of the day whilst my wife went on about why our house doesn’t look like this and made copious notes regarding emptying my bank account redesigning our living room. I was away with the fairies again but had the common sense to also be clutching my credit card in a death grip. I highly recommend you visit this spa on a regular basis, as it really does change your outlook, relax your body and rejuvenate your soul, and with a gym, sauna, steam room and cafe, it is all here. There are some fantastic deals on offer and spa membership means you can pop in whenever you like. So impressed was l, that the January Platinum Club event will be held in the spa so that all Platinum members can get a little taste of heaven. But just a note: if you see me there, curled up and murmuring about fairies, please do not disturb me, or my credit card.
The Spa @ The Grand Hotel 97/99 Kings Road, Brighton, BN1 2FW Tel: 01273 224322 Mail: spa@grandbrighton.co.uk Web: www.grandbrighton.co.uk
79
LEGAL ADVICE
DIVORCE AND RELATIONSHIP BREAKDOWN: A Few Myths Exposed
have their main home will be able to claim capital
by Wendy Ryle Burt Brill & Cardens 30 Old Steine, Brighton BN1 1FL 01273 604123
or additional maintenance. Therefore, the rights of cohabitees are very limited. If claims for maintenance and other financial orders are to be available, a marriage or civil partnership must take place. The Law Commission has recommended changes there is no new legislation yet.
Wendy Ryle, Family Solicitor at Sussex law firm Burt Brill & Cardens continues her series of articles on divorce and related issues. This month she corrects a number of misconceptions. 80
1. We have never bothered to get married but it doesn’t matter, we have the rights under a common law marriage. It comes as a surprise to quite a few people to
2. I have entered into a new relationship since separating from my husband or wife. This means that I have not committed adultery. Clients are frequently surprised when I explain that so long as they are married on paper, if
learn that there is no legal concept of ‘common
they have sexual relations with a person of the
law marriage’ and so no status arising from this.
opposite sex (who is not their spouse) after they
As the law currently stands, where a couple live
have separated, this is adultery. This can then
together and do not marry or enter into a civil partnership, the cohabitation does not give rise to any automatic rights to maintenance or orders relating to capital, property or pension assets if the couple separate. Any rights relating to the ownership of a property will be dealt with by the law of trusts. If
provide evidence to enable a divorce to proceed at an early stage if necessary.
3. My wife and I have only been separated for one year. We cannot divorce until we have lived separate and apart for more than two years. There is only one ground for divorce: namely,
there are children of the relationship, it may be the
that the marriage has irretrievably broken down.
case that the parent with whom they are going to
Legislation states that to prove the irretrievable
LEGAL ADVICE
“Each case is resolved by reference to its own circumstances. There is no legislation requiring that the assets and income of a divorcing couple are divided equally. ” breakdown of a marriage, one or more of
Another example would be in a divorce
and Wales. If the father of a child born to
‘five facts’ must be proved. The first two
after a short marriage, where one party
an unmarried mother is not named on the
facts: either adultery or unreasonable
has provided all or very much the greater
birth certificate, he can acquire parental
behaviour by the other party, will enable a
part of the finances for the acquisition of a
responsibility at a later date, either
divorce petition to be issued immediately
home and it would be unfair for that party
by completion of a prescribed form of
provided the couple have been married for
not to be given credit for the “unmatched
parental responsibility agreement which is
at least one year. If the divorce cannot be
contribution”. There are many other
registered with the Family Court in London
based on either adultery or unreasonable
situations where equality would not apply
or, alternatively, by an application to the
behaviour, then the two year separation
or be unfair. It is always sensible to seek
Court for a Parental Responsibility Order.
period is relevant. The third fact on which a
legal advice as to the probable terms of
divorce is based is desertion for two years,
financial orders to be made at an early
i.e. one party has left their spouse who
stage.
did not wish them to leave and they have now lived apart for two years or more. The fourth fact is two years’ separation to which the other party must consent. This is the simplest way to proceed to divorce and may account for the belief that you must be separated for two years before issuing divorce proceedings. The fifth and final fact on which a divorce can be based is five years’ separation where no consent is required from the other party. Petitions based on separations lasting five years or more are comparatively rare.
4. My husband and I are divorcing and the law says that we must split our money equally. I have explained in my previous articles how the Court deals with a number of issues which arise when considering the financial claims upon divorce. Each case is resolved by reference to its own
5. My wife and I are now divorced, we have our Decree Absolute and so the financial claims are at an end. Either party to a marriage can present financial claims within the divorce proceedings either before or after the Decree Absolute. The only bar is if the person making the claim has remarried: in these circumstances, no applications can be made unless they were issued prior to the date of the remarriage. As one would expect, if there is delay in pursuing a financial application after the Decree Absolute, this is likely to be a factor which the Court will take into account and may mean that the orders to be made are much lower and/or will not be successful.
6. If your children are born out of wedlock, only the mother has legal rights in relation to them. This was the position for children born
7. My wife and I are separating; it is a foregone conclusion that the Court will say that our children should live with their mother. Despite the message from some groups such as Families Need Fathers, the Courts are committed to ensuring that children maintain good relations with both parents after a separation or divorce and spend as much time as possible with each parent. Legislation was amended recently to state that wherever possible, arrangements are made so that both parents are equally involved in the raising of their children. This has been interpreted by some parts of the media as a change in the law so that children must spend equal time with their parents. This is not always practicable and hence the reason for the law saying that the parents’ equal involvement in the raising of their children is desired. No doubt there are other examples of misunderstandings as to what the law says should happen on various issues upon divorce.
circumstances. There is no legislation
before until 1 December 2003 when
requiring that the assets and income of
the law changed to now state that if an
a divorcing couple are divided equally.
unmarried father is named on the birth
In 2000, in the case of White v White,
certificate, he has “parental responsibility”
the House of Lords stated that in long
for the child, together with the mother. A
marriages, the starting point for a division
married father automatically has parental
of the assets will be an equal one but
responsibility together with his wife for
there may well be good reasons to depart
a child born to her during the marriage.
from equality. This is frequently the case,
“Parental responsibility” means all the
especially where there are minor children
legal rights and duties of being a parent.
please contact me at wryle@bbc-law.co.uk or
and the financial needs and resources of
This covers major decisions relating to
on 01273 604123.
the parent with whom the children are to
where a child will live, their education
live are such that he or she needs a greater
and religious upbringing, the names by
share of the matrimonial assets to provide
which they are to be known and whether
for the children.
they may move to live outside England
If you or anyone you know is facing a divorce, separation or other relationship breakdown, it is always sensible for legal advice to be taken even if you or they do not wish to take any action in the immediate future. I offer a free initial consultation to Platinum Club members or anyone recommended by a Platinum Club member. If you think I may be able to help.
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WORTHING
WHAT’S ON OFFER WITH THE BUSINESS NAVIGATOR SERVICE
So much on offer - no time to find out what’s right for your business?
W
hether you are a new business or social enterprise, growing or looking to become more sustainable, there is support available to help make it happen. Last year Worthing and Adur Chamber of Commerce delivered the Business navigator service in the Worthing and Adur area, and now in its second year, we are helping to spread the word about the new team of Business Navigators based in Shoreham. This FREE signposting service helps businesses navigate the myriad growth schemes and providers in order to help you access grants, funding and other practical support. Claire Atkinson is the Business Navigator for the Worthing area, and she is providing a free service to businesses in the area via the telephone or face-to-face. Claire will guide you to the right local and national schemes, advice and support to help your business develop and grow. Claire can help you save time, money and stress by locating the best potential opportunities.
You can reach Claire on 07912 894409 or email claire@prevista.co.uk The service is FREE to use; all you need to do is talk to Claire!
Examples of the 180+ initiatives currently available: • Grants, as and when they are available, and loans for businesses to grow and increase employment • Help and support for start-up and new businesses • Support with cyber security • Support for exporting your products and services, whether you are already exporting or wanting to start • A talented intern by way of a grant-assisted programme to help reduce risks associated with taking on new talent “Almost any business can benefit from the Business Navigator service. We’ll talk through what’s available, and what’s right for the business and put you directly in touch,” says Claire. “There’s plenty to investigate – and much of it is free to access.” Managed by Coast to Capital and delivered by Prevista Ltd.
CHAMBER NEWS
Picture Credit – Martin Bloomfield, Bloomfield Digital www.bloomfieldigital.co.uk/
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WORTHING AND ADUR BUSINESS COMMUNITY ARE LOOKING FORWARD TO 2016 2016 is already shaping up to be an exciting year for the Chamber. In December we moved into our new home at the Sphere Business Centre. The Sphere, Worthing and Adur’s newest innovation business centre, opened its doors in January 2016. Located in Broadwater, Worthing, The Sphere will combine flexible working space, hot desk availability, meeting rooms, business support, and peer mentoring for both start-up and small businesses. The Sphere has been designed with the latest technology and design in place, alongside cutting-edge interior furniture and decor. Gillian Fielding, Patron of Worthing and Adur Chamber of Commerce, has already pledged her support, and, as an entrepreneur, is excited to be involved in the project. For the Chamber it will be a great opportunity to be on hand to guide and support small, growing businesses and see them develop into what will hopefully be the future success stories in our area. Our events plan for the year is already in place. Look out for our regular updates, which will include: • Monthly Networking Event: Our most formal event, with a keynote
•
•
•
•
•
speaker, held on the third Friday of every month, either as a breakfast or lunch Chamber Chat: An evening event, held on the first Wednesday of the month. Includes inspirational visits, mini-workshops and networking. ‘Meet the Chamber’ Event, once a quarter. Come along, find out how you can make the most of your membership, and hear about work we do in the background to support local business and enterprise. Chamber Hub: A completely FREE and informal event dedicated to networking. An opportunity to meet members and non-members in a relaxed and welcoming environment. Social Events: We also like to have fun!! During the year, we host Charity Quiz nights, always competitive among members, Summer Social BBQ and the Christmas Social. Sponsorship Opportunities: Would you like to raise your profile at our events? We have limited new sponsorship opportunities. Just ask for more details.
CHARITY NEWS
HAILSHAM TRAINING CENTRE OPENS NOW! H
ailsham’s unemployed residents and those claiming Employment Support Allowance (ESA) now have a big, new training centre at Training Now!, on the Station Road Industrial Estate – part of the Now! Charity Group. The Centre was opened by the Queen’s Representative, The Lord Lieutenant of East Sussex, Peter Field, on 12 January. Free workshops and courses offer local people the opportunity to build their confidence, make friends, develop skills and gain qualifications. Workshop topics may include IT, gardening, cooking, painting and jewellerymaking. The course topics cover basic Maths and English, understanding depression, preparing for an interview and more. The Now! Charity Group name has recently been launched as part of a rebrand of the well-established Furniture Now! charity. The new Now! Charity includes both Furniture Now! and Training Now! Petrina Mayson, CEO of this multi-award-winning charity, describes the charity’s purpose as “making positive changes to people’s lives in East Sussex via supportive free training and apprenticeships
and access to affordable furniture and household goods.” The charity has had a training centre in Eastbourne since 2013 and is delighted to offer Hailsham residents this bespoke facility. This is the charity’s response to a report in December 2015 identifying that two wards in the town now fall into the most deprived 20% in England. Petrina described one recent success story for Training Now! “We run a project helping local residents on sickness benefit - which blew all the Department of Work and Pensions (DWP) targets out of the water! We assessed 196 people, provided 303 workshops and awarded 936 course certificates. It is brilliant news that 20 participants have gone into volunteering positions, 10 into education and 5 into employment.” The DWP recently asked Now! Charity to run the same programme in 2016. One volunteer at Training Now!, Jason, commented on how his self-esteem returned as a result of the project. The support of the “friendly, close-knit family feel” of the organisation has led to him volunteering
The Training Now! Team (Photo credit www.nxphoto.co.uk)
and even getting part-time paid work as a gardener. Petrina and her committed team are helping over 35,000 people in East Sussex each year. There are some shocking poverty statistics in our area, including the fact that 5000 children in Eastbourne alone go to bed hungry each night. The Hailsham Training Centre project was made possible due to the introduction to the Catherine Cookson Trust by Claire Baker from the Chalvington Group (who have Now! Charity as their charity of the year for the second year in 2016). The Trust awarded £25k towards the capital build costs, and East Sussex County Council and Santander also provided some funds. The 21st birthday rebrand project and the new Hailsham Centre could only happen due to the support of a huge number of local companies. “We are enormously grateful for the incredible amount of donated time and products at reduced prices that local businesses have given us. Our very own DIY SOS created this centre in just four weeks. This is thanks to a small army of volunteers, including our own staff, friends, relatives and people like Glen, a local Hailsham resident, who helped decorate the centre while he looks for work,” Petrina added. You can help the charity with donations of time, home or office furniture, household goods, financial support and organising your own, or attending their various fundraising events. Their Furniture Now! stores in Eastbourne, Lewes and Hailsham are open to everyone. They provide low cost, new, refurbished and second-hand home and office furniture, washing machines and lots more household goods. A real Aladdin’s cave to explore. Find out more at www. nowcharity.org.uk.
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SUSSEX CHAMBER
MY TOP TIPS FOR GROWING YOUR BUSINESS
by Ana Christie, Chief Executive, Sussex Chamber of Commerce
CHAMBER NEWS
M
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any businesses are founded on passion, nevertheless there are many hurdles to overcome on your journey. I have had the privilege of working in various industry sectors both overseas and in the UK. During that time I have learnt so much from various managers and mentors, all of whom I owe a debt of gratitude. I have received incredible advice, they have taught me to have a positive outlook and to have a “can do” attitude, even when you encounter some obstacles along the way. Everything is possible if you set your mind to it. Along my journey I have received lots of useful advice. Here are my top tips for developing your business: 1. HAVE A BUSINESS PLAN. This does not need to be a lengthy document. It can be as simple as one page which outlines what you want to do, how and by when. Most are unrealistic, but it is a great starting point and a reminder to yourself of what you are doing. The plan should be adaptable and change, but more importantly, it gives you a starting point. 2. MANAGE YOUR CASH-FLOW WISELY. It can be very easy to over-spend when you start, but in the early days, manage your cash carefully so that you will not end up struggling. It is wise to monitor your expenditure and income or hire an accountant or other expertise to do this for you. 3. ENSURING THAT YOU LOOK AT YOUR LEGAL REQUIREMENTS IS KEY. Don’t ignore registering your trade- mark and business, filing with Companies House, contracts and HMRC. There are many other requirements, but these can be outsourced or delegated to someone. Ensure you are compliant at all times. Having contracts with suppliers or customers can also protect you in the long run. 4. MARKETING YOUR BUSINESS DOES NOT NEED TO BE COSTLY. You need to promote your business through various media, either by having a website, using social media and/or networking, to develop a stream of potential contacts and interest in your business. 5. RELY ON YOUR FRIENDS AND THOSE YOU TRUST FOR SUPPORT. Chances are that you will not know everything. So listen to others and consider that there is always a different point of view to something. Listen to those around you, although that doesn’t
mean you have to take their advice! There are so many people who are willing to talk or lend a helping hand. 6. CONFIDENCE IS AMAZING. Others will see this and buy into what you are selling. A great way to build relationships and contacts. 7. GRAB OPPORTUNITIES THAT COME YOUR WAY. Be an entrepreneur! Believe that anything is possible and be brave. 8. THERE WILL BE HIGHS AND LOWS. There will be hurdles along the way that will challenge you. So remember to celebrate every success! 9. AS YOUR BUSINESS AND YOUR TEAM GROW, EMPOWER AND MOTIVATE YOUR EMPLOYEES. Ensure you communicate and talk to staff. Involve them in your decisions and listen to their ideas. 10. DELIVER AN EXCELLENT CUSTOMER SERVICE. Understand the needs of your customers and adapt to changing times. React quickly and implement change so that you can stay ahead of the competition. There are many other tips for starting or growing a successful business. These may seem pretty straight forward, but at times we get caught up and lose track of where we are and what we should focus on.
Please contact the Sussex Chamber of Commerce for all of your exporting needs. Tel: 01444 259 259 or visit our website: www.sussexchamberofcommerce.co.uk
E k RE OW! co.u F e N s. rib line tion c n ca bs Su ead o ubli p d r olio n a rtf .po w ww
February 2016
TAKE A SEAT
WIN! Eames-inspired rocking chair
OUT
NOW
James Martin INTERVIEW
On a visit to Brighton
Home crafting With ARCH angels Architects
&
Vogue Vintage
The region’s LARGEST property publication
Victorian homes on trend The best period refurbishments
FREE
CRAWLEY
THE CHESTNUT TREE HOW TO AVOID..... HOUSE’S CHINA bad debt, credit risks TREKKERS RAISE OVER and missing out on debt £90,000! recovery
I
f a customer exceeds their agreed credit terms, it is vital that you assess as soon as possible whether this is a situation where the debtor will not pay, or simply cannot pay. This will
help you to decide upon your next steps in the debt recovery process. But remember that prevention is always better than cure, so take steps to safeguard your position initially, and do not give any further credit once you suspect there is an issue with payment - before the problems escalate. Check out new customers. While a new client is an attractive prospect, try not be blinded by this, as some initial research may reveal that the customer is not actually a worthwhile proposition. Always obtain credit checks on potential new clients to assess their financial position. Consider why they left their previous supplier: were they unable to pay their invoices and are now looking for a new supplier to obtain further credit? Obtain signed terms of business. Most businesses will have Terms of Business, but for them to be enforceable, they need to be incorporated into the contract. It is best practice to obtain a signed acknowledgement from the customer confirming that they have read, understood and agreed to your terms – which should avoid (or at least limit) the risk of disputes arising over the enforceability of your Terms. Establish a credit control policy. It is vital to act quickly if you suspect that a customer is having financial difficulties. Put in place a clear internal credit control policy; for example,
CHAMBER NEWS
an initial phone call or email to the debtor from your Credit
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Controller, followed by formal 30-day and 60-day letters of demand. Consider formal recovery proceedings. When all else fails, you will need to decide whether you wish to take formal legal action to try to recover the debt. This could include Court proceedings or even insolvency proceedings. For more information please contact Liane Simmonds at Rawlison Butler LLP on lsimmonds@ rawlisonbutler.com or 01293 527744.
Marie Harris, Managing Director of Beta Futures, and one of the Chestnut Tree House China Trekkers, returned home safe and sound on 18th October. The trek, which was over five days, brought together a vast range of individuals from different backgrounds and walks of life with one common goal: to raise much-needed funds for Chestnut Tree House, the only children’s hospice in Sussex. The group were presented with the physical challenge of taking on 50km of The Great Wall of China. What really surprised Marie and a number of her fellow trekkers was the incredible emotional journey that accompanied the physical challenge. Over the week the bond that the group formed and the support that they gave each other were simply amazing, and lifelong friendships have been formed. Group members faced varying degrees of personal challenge, but everyone was rewarded with knowing that they had raised money for an amazing cause and gained a true sense of achievement. The China Trekkers got the opportunity to help with rebuilding part of the Wall. Members of the group brought special and sentimental objects to place under their bricks. The group also placed foil hearts and stars in the wall, to symbolise children who are being cared for by the hospice and those who are sadly no longer with us. To date, the group collectively raised £93k. To put that figure into context, it costs £6,850 for Chestnut Tree House to provide its services for one day. The amount of money the China Trekkers raised is enough to run the house for almost 2 weeks.
Upcoming Dates for your Diary 24th February – Breakfast meeting – The Arora Crawley 23rd March – Breakfast meeting – Rawlison Butler (Crawley) – 8.00am For more details, please contact jose@crawleychamber.co.uk or visit the website: www.crawleychamber.co.uk
CHICHESTER
NEW YEAR, NEW MAGAZINE
A
t the beginning of this year, Chichester Chamber of Commerce and Industry (CCCI) launched a new identity alongside a brandnew magazine, outlining a host of events open to members and non-members, as well as some commentary about issues affecting commerce and industry in the area. The CCCI has produced an exciting and engaging events calendar for this year, including several new event formats. We now have additional breakfasts, ‘Breakfast on-the-go,’ designed for those who want an informal, friendly and relaxed opportunity to network and introduce their businesses. The Chamber has also introduced ‘Behind the Scenes’ – a look around some of Chichester’s well known businesses. In the next six months, members will be invited into the Chichester Festival Theatre, ITV Meridian and Stagecoach South. In response to our membership’s training needs, we have launched ‘Ask the Expert,’ offering a one-stop workshop on issues facing businesses. In February we will look at ‘Ask the Expert: Media’ – how to raise your profile with the local media, with speakers from Sussex Newspapers, Spirit FM and ITV Commercial. These new events will sit alongside the CCCI’s usual popular
programme of free Networking Chamber Monthly Meetings, Breakfast Briefings, Big Breakfast – ‘Inspiration over Eggs’ - and social get-togethers. We are also delighted to be supporting the Observer & Gazette Business Awards once again. Taking place on Friday 22nd April at the Hilton Avisford Park Hotel, Arundel, the Awards are dedicated to recognising, rewarding and celebrating local businesses. So, do join us at any of our events, including two of our free evening meetings. They are easy to book online at www.chichestercci.org.uk , or join now at www.chichester.org.uk/join!
CHAMBER NEWS
For information about Chichester Chamber of Commerce and Industry, or for any of the above initiatives, please visit www.chichestercci.org.uk or contact office@chichestercci.org.uk
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ACES
A LEAP YEAR FOR NEW BUSINESSES A
CHAMBER NEWS
ccording to Natwest Bank, 87% of businesses fail in their first year of trading. But with the right support from Lewes District Council and local enterprise agency Edeal, this figure has been turned on its head “It is really encouraging at this time of swingeing cuts that Lewes District Council continue to invest money in supporting the entrepreneurs of East Sussex,” commented Christina Ewbank of Edeal. “Having worked with new business people across the County, we know that when Edeal gets involved with start-up businesses we see 88% succeed after the critical first 18 months.” In the leap year of 2016, valuable funding has been made available by Lewes District Council to provide business support and mentoring to fledgling business people under the LEAP programme. Set up by Lewes District Council in 2013, LEAP (Local Enterprise & Apprenticeship Platform) is dedicated to championing new enterprise within the Lewes District and has so far supported 45 local people through an intensive training programme to help them with their plans to start new businesses. Councillor Andy Smith, Leader of Lewes District Council, said: “Following a competitive tender process, we are pleased that LEAP will be working with EDEAL during 2016 to create new opportunities for local entrepreneurs. This is an exciting opportunity to benefit from expert training and mentoring to make your business dreams a reality.” Edeal has been helping businesses start up and thrive in East Sussex for 30 years, and the team is delighted to have joined forces with Lewes District Council, delivering LEAP to the entrepreneurs of the Lewes District.
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WOULD £2500 HELP GET YOUR BUSINESS OFF THE GROUND? Through the LEAP Entrepreneur Award 2016, up to 15 Candidates will be chosen to attend a series of workshops and one-to-ones with expert mentoring that will help them gain the skills they need to make their businesses a success. Additionally, one candidate will win £2500 cash and a second candidate will win £500 cash!. All the other candidates will benefit from support and prizes up to a value of £350. CASH PACKAGES
Battle Chamber of Commerce www.battlechamber.org.uk
Bexhill Chamber of Commerce 01424 842892 www.bexhillchamber.co.uk
Crowborough Chamber of Commerce www.crowboroughchamber.co.uk
Eastbourne UnLtd Chamber of Commerce 01323 641144 www.eastbournechamber.co.uk
East Sussex County Council 01273 481570 www.eastsussex.gov.uk
Main cash prize
£2,500
Second cash prize
£500
15 x £350 cash packages
£5,250
Federation of Small Businesses 01424 754686 Reg Office: 01323 482018 www.fsb.org.uk/eastsussex
Hailsham Chamber of Commerce 01323 310531 www.hailshamchamberofcommerce.co.uk
Hastings Chamber of Commerce 01424 205500 www.hastingschamber.co.uk
Heathfield Chamber of Commerce 01435 865858 www.heathfieldchamber.co.uk
ACES
WHO IS A LEAP ENTREPRENEUR? You have a business idea you want to develop You are in the early stages of developing your business or business plan You need help, support and guidance to get started You live in or will start your business in the Lewes District …..is this you? LEAP is a partnership seeking to grow the local economy through the creation of new jobs and businesses. Workshops will include everything you need to know about starting your new business, including: Finance for the Financial Novice, Law in Layman’s Language, Marketing with Meaning and It’s all about being social – social media coaching. These small group workshops will be followed up by one-to-one mentoring to help you put what you learn into practice. When you start a new business, you don’t know what you don’t know! You can be tripped up by misunderstanding tax or vat, or something as simple as lack of insurance. Now you can avoid these pitfalls by joining LEAP. Many people have a new business idea while still working for someone else. This makes sense, so that you still have an income
while building your own business. For this reason, LEAP workshops start with a one-day workshop followed by shorter, flexible workshops outside working hours, so if you are still in employment, the training and mentoring is easier to access. Applications for the LEAP Entrepreneur Award 2016 are open now (closing date March 18th), so please contact the LEAP team at info@ edeal.org.uk or visit www.yourleap.co.uk/leap-into-the-new-yearin-2016/ to find out more. Lewes District includes the towns of Lewes, Newhaven, Peacehaven, Seaford, Telscombe/East Saltdean and rural villages, including Barcombe, Plumpton and Newick. If you live in Lewes District or want to start your business in any of these towns, check www.yourleap.co.uk and sign up now.
ACES – THE ALLIANCE OF CHAMBERS IN EAST SUSSEX - WWW.ACESALLIANCE.ORG You are automatically a member of ACES, representing 4,000 members across the county, if you are a member of the chambers listed below. This entitles you to share your news stories in these Platinum Business pages without charge.
The Institute of Directors 0207 766 8866 www.iod.com
Lewes Chamber of Commerce 07919 382316 www.leweschamber.org.uk
Locate East Sussex 0844 415 9255 www.locateeastsussex.org.uk
Newhaven Chamber of Commerce 0800 107 0709 www.newhavenchamber.co.uk
Peacehaven Chamber of Commerce 01273 586222 www.peacehavenchamber.co.uk
Seaford Chamber of Commerce 0800 881 5331 www.seafordchamber.co.uk
South East Local Enterprise Partnership 01245 431469 www.southeastlep.com
Uckfield Chamber of Commerce 01825 722607 www.uckfieldchamber.co.uk
Wealden District Council 01323 443322 www.wealden.gov.uk
CHAMBER NEWS
Sandra Walker, Chris Ewbank and Andy Smith Leader of Lewes District Council
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EASTBOURNE
50,000 REASONS TO CELEBRATE
A
CHAMBER NEWS
report updating the Pier Fire Action Group in January detailed the progress being made to deliver the governmentagreed projects in Eastbourne. Following the fire on the pier, the government agreed a £2million grant to support various tourism initiatives in the town. A business case, explaining where the money would be spent, was considered by the Department for Communities and Local Government and signed off by government before the town received the money. The government decision followed a wideranging consultation on how to spend the money that involved the Pier Fire Action Group and numerous groups, including Eastbourne unLtd Chamber of Commerce, Eastbourne Hospitality Association and representatives from the voluntary sector in the town. Leader of the Council, Councillor David Tutt, Xmas Market by the Sea said: “We’ve got some really exciting projects in • the pipeline that both residents and visitors to our fantastic town will • enjoy and benefit from. The response from the public to the Christmas attractions was nothing short of sensational, and the momentum it • created must be maintained.” • The full list of agreed projects and the approved funding is as follows: • • Repairs and refurbishment to allow access to the Camera Obscura on the Pier (£65k) • A sculpture of remembrance for the Pier fire and the response from the community (£22K)
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A history trail celebrating the town’s diverse history (£47K) Stars & Ice Two-Year Christmas Programme, including Neon Noel light show and Christmas markets (£137K) New flagship restaurant on the Wish Tower site (£1.2m) New on-screen live information facility to be installed in hotels and other locations (£152K) A rebrand and migration of the VisitEastbourne.com website to a new platform that will be accessible on all types of devices and supported by a marketing campaign (£249k) Christina Ewbank of Eastbourne unLtd Chamber of Commerce said: “The aim of our Christmas Programme was to increase footfall in the town centre and encourage people to shop in bricks and mortar retail stores rather than on-line. We were successful in this and welcomed over 50,000 people to the town centre for our Neon Noel light show, the Christmas Market on the Bandstand and the Coca Cola Truck tour.” Neon Noel Expectant Crowd
Xmas Market Choir
Visit www.eastbournechristmas.com for details of this year’s events and watch this space for details of next year’s events.
NETWORKING
THE BUSINESS NETWORK Network Review – Professional Networking
By Emma Pearce, Marketing Consultant Marketing planning, outsourced marketing and social media training www.pearcemarketing.co.uk
Emma Pearce reports on a B2B networking group in Lower Dicker, East Sussex.
I
recently visited the Professional Networking (aka “PN”) lunch meeting just outside Hailsham, on the A22 in East Sussex. It had a strong mix of business-to-business attendees from small, one man/one woman businesses to large, global organisations. This included chartered surveyors, business interior design, commercial banking, office cleaning, software developers, letting agents, HR consultants, business transfer agents and many more. The group has just had its 7th anniversary, having started in late 2008, when the recession dug its heels in. The aim was to provide a professional networking event that provided support and advice by discussing ideas and concerns, as well as the opportunity to build relationships and make referrals. The members certainly raved about this networking event over others. One attendee said this was the best networking group she has ever attended. Other comments included loving the dynamics of the group, the fact that it offered more B2B opportunities and was genuinely friendly and supportive. Plus,
it wasn’t “frowned upon” if you couldn’t make a meeting since everyone understands that
• More open networking if you wish to stay The group aims to have one meeting a
members are juggling commitments. “And
month with a member speaker and an external
with two meetings a month there is still enough
speaker at the second event. Why not go along
opportunity to build relationships.” One of the Committee members, Steve
as a visitor? You can attend twice as a visitor.
Brocklesby, said, “We seem to attract positive-
Key Facts
thinking business owners and attendance is
• Location: Boship Farm Hotel, Lower Dicker,
good. We have tried to cherry pick the best bits of other networking groups and put them all into one event! We also change the Chairperson every six months and have a members-only meeting to discuss ideas for the group. It keeps things fresh.”
The format of the meeting • 30 minutes open networking • Sit down to lunch (buffet) • 1-minute round: each person speaks for 60 seconds about their business (with a call to action if you are maximising this opportunity!) • Listen to a speaker for 20 minutes and time for Q&A
BN27 4AT • Frequency: Fortnightly - Wednesday’s • Size: 23 members • Time: 12 - 2 pm • Lock out: Yes, a single member representing each business category • 1-Minute Round: Yes • Speaker slot: Yes (internal and external) • Cost: £50 one-off joining fee, £100 per year membership, plus £7.50 per meeting (paid in advance, quarterly)
Contact by phone on 01323 768601 or visit http://www.professionalnetworking. org.uk.
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PLATINUM STYLE
style PLATINUM
NEW YEAR, NEW YOU T
he new year is undoubtedly a time of transformation, which for many people means starting (or restarting) a diet
Samantha Wilding Tel: 07833 084864 Email: Samantha@styleandgrace.eu Website: www.styleandgrace.eu Twitter: @alwayschicUK
things. For example, the three items that everyone notices are watches, shoes and
or exercise regime. But the new year is also
coats. Updating these three can transform your
a great time to take a look at your style –
overall look, but do make sure you buy the best
particularly guys. Does it need updating ? Does
you can afford.
your professional image need sharpening ?
Watches: it may not have occurred to you,
And what key pieces should a well-dressed
but you may need more than one watch.
man invest in to take him through the year
Consider investing in a smart everyday
ahead and beyond ?
Small changes make a big dierence Sharpening your image for the new year does not mean you have to throw out your wardrobe and start again. On the contrary, it
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can be done by simply focusing on the small
timepiece for the office, and perhaps a sportier version for weekends and casual days. Coats: arguably, the only three coats you need are a trench, a classic overcoat and a pea coat for off duty days. Invest wisely. Shoes: every man should have a pair of
PLATINUM STYLE Jon Hamm
SIGNATURE LOOKS TO INSPIRE YOU
Eddie Redmayne
All of these guys use specific items to create their own ‘signature’ look. • Jon Hamm as Don Draper in ‘Mad Men’, always looking impeccable in sharp suit and tie combinations • Actor/musician Idris Elba is often seen in a ‘statement’ overcoat, worn over everything from tailoring to t-shirts • Actor Eddie Redmayne uses colour, texture and sharp tailoring to nail the ‘modern dandy’ look
Idris Elba
• Antiques expert and television presenter Mark Hill epitomises ‘geek chic’ with his dark framed glasses, three-piece slim cut suits and pocket squares
Karl Lagerfeld
• Designer Karl Lagerfeld is always seen in white starched collars and dark sunglasses which provide a striking contrast to his white hair. Mark Hill
leather brogues (dark brown or black) and a
and introduce a ‘new you’. As I said a couple
pair of black leather derby’s in his wardrobe
of issues ago, men’s grooming is now big
for work and formal wear. For off-duty days,
business, and so it should be. There’s no
loafers, desert boots and leather trainers are
excuse for men not taking care of their skin,
all good options
hair, nails and brows – sloppy grooming habits
Create your ‘signature’ look Many stylish men have a ‘signature’ look that makes their style individual and immediately recognisable (see the box). How do you do this? It’s best to focus on one element that you feel comfortable with and that works for you. This could be a small element – such as your ties (think Jon Snow’s vibrant neckwear on Channel 4 News) or your socks, or perhaps you have a fantastic watch or glasses collection that you can showcase.
Check your grooming Is your grooming up to scrutiny? Changing
can instantly undermine the most pulledtogether look. Three of the best websites out there for grooming advice and how-to’s are FashionBeans, Niven & Joshua and Mankind. Each of these targets the modern, well-dressed man, giving top tips and trends, advising on specific issues and stocking (and reviewing) high-end products for skin, hair, shaving and bodycare. So many new year resolutions fizzle out
STYLE MISTAKES THE WELLDRESSED MAN SHOULD AVOID • Hawaiian shirts – need I say more? • Big beards – enough, already • Star Wars themed t-shirts – you are not twelve • Bobble hats – you are not twelve, neither are you a hipster • Novelty jumpers – how to kill your sartorial cool in one fell swoop
by February, but making simple style and grooming changes will carry you through 2016 and beyond. Use your steely new year’s
your skincare routine, hairstyle products
resolve to make some simple style and
or even investing in a manicure are other
grooming changes to make 2016 your best-
relatively easy ways to ring the changes
looking year yet!
Links www.fashionbeans.com www.nivenandjoshua.com www.mankind.co.uk 95
SECRET SERVICE
CATABASE Private Catabase Private is a quite unique company that does for those that do not care to do for themselves.
Bickling Hall
S
ean O’Connor formed the parent company, Catabase Limited, to provide first-class staff to the restaurant and
and the Goodwood Estate. Sean always goes
range of impressive clients, ranging from major
that extra mile in offering a high level of
corporates to Hollywood movie stars.
bespoke service, having first and foremost
Here are two men who were born to
hotel industries, and with only four other
thoroughly understood the clients’ needs.
what they do, and it comes across in their
specialist companies in the sector at the time,
Catabase offered a package that could rarely
enthusiasm and passion for the business. And
they rapidly gained a reputation for supplying
be rivalled, and the predicted expansion was on
not just any old business.
top class staff to discerning establishments
the cards.
The very best business in the sector.
that recognised that 85% of your offering is
Mark Tofts entered the scene after an
great service. Sean started life in the hotel
illustrious career with UNH individuals and
staff agency specialising in both front- and
recruitment sector with one of the largest such
corporate clients from the FTSE 100, and
back-of-house staff. Their consultants have
companies in the country and, in 1997, left to
the odd billionaire. Mark comes from the
comprehensive experience in the hospitality
start his own business.
right background, having started life in the
sector and have all held management positions,
restaurant industry, his parents enjoyed
giving them a unique understanding of the
base grew considerably, with clients such as Le
successful careers with BA and Thistle Hotels.
private staffing industry.
Manor aux Quat’Saisons, The Savoy, Dorchester
Latterly, he has been operating his own
and Cliveden, South Lodge, Langshott Manor
logistics and transportation company for a
With a well-regarded reputation, their client
London: New Bond House, 124 New Bind Street, London W1S 1DX 96
Catabase Private is a dynamic household
They are there to provide as much information as possible to allow clients to
Beaconsfield: Wilson House, 23 London Road, Beaconsfield, HP9 2HN
SECRET SERVICE make the right choice when selecting domestic staff for their homes, within the U.K or overseas. They not only provide the complete range of positions, such as Head Chefs, Butlers, House Managers, Estate Managers, Housekeepers and Chauffeurs, but are there constantly, behind the scenes, offering support and advice. Their consultancy services for the recruitment of house staff are free of charge until a placement has been confirmed. They already have quite an impressive client roster. A MiddleEastern Crown Prince, HNW individuals from the Sunday Times Rich List and a smattering of pop stars and celebrities - none of whom they will talk about, as a large part of this job is security and total confidentiality. But Catabase Private is not just for the super rich. Now anyone can contact them for household staff, from a single housekeeper to a full Downton Abbey-style affair. With all corporate work hours only ever increasing, more and more professionals are turning to staff to assist with their home-life chores whilst they get on with their business. Looking at one’s hourly rate compared with the two hours it might take to clean a home sharply puts into perspective where one should be utilising one’s time for maximum efficiency and economic common sense. Private household staff used to be the reserve of the ultra wealthy, but with family work patterns being what they are, this luxury is now in reach of the average busy family that have better things to do than household duties. The drawback to such staff used to be the security and privacy concerns that can arise from having a stranger in one’s home, but this is where Catabase Private come into their own. They pride themselves on their total confidentially and the professionalism of their staff, and never before have the general public had access to such an exclusive company. Sean and Mark are an impressive duo who take their business very seriously and demonstrate such passion for their business that is it difficult to imagine their new venture not being a huge success across the globe.
Contact: Mark Tofts
T: 01494 681142 M: 07940 054702
E: mark@cata-base.co.uk W: www.cata-base.co.uk
97
INSTITUTE OF DIRECTORS
BY ROYAL CHARTER
R
By Dean Orgill Chairman of Mayo Wynne Baxter www.mayowynnebaxter.co.uk • www.iod.com
ecently I received the honour of being invited to become a Fellow of the Institute of Directors, which invitation I
organisations • Promote the study, research and
Locally in Sussex, Surrey and Kent there are many briefing breakfasts and other events
development of the law and practice of
where members and guests can meet up
was, of course, happy to accept. That prompted
corporate governance, and to publish,
with other senior business people, not only to
me to think a little further about the Institute
disseminate or otherwise make available the
establish or develop relationships, but also to
itself. Like many familiar things in our lives,
useful results of such study or research
share experiences and wisdom.
the monarchy, parliament and the BBC, for example, we are so used to them being there that we often do not consider their creation and why they survive. I will leave you to your own thoughts on those questions in respect of the institutions mentioned in my examples, but will take a closer look at the IoD in this column. The IoD was established in 1903 and was awarded a Royal Charter in 1906. What does the award of a Royal Charter represent? They are reserved to bodies that work in the interests of the public and which represent pre-eminence, stability and permanence within their fields. The aims of the IoD, set out under the
• Represent the interests of members and of the business community to government and in the public arena, and to encourage and foster a climate favourable to entrepreneurial activity and wealth creation • Advance the interests of members of the Institute, and to provide facilities, services and benefits for them. Currently in excess of 34,000 members, who join as individuals rather than as companies or businesses, take advantage of the benefits offered. Educational aspects feature in much of the activity at both national and local level.
Charter are to :
From headquarters in Pall Mall, professional
• Promote to the public the benefit of high
qualification courses are offered. These include
levels of skill, knowledge, professional
the Certificate or the Diploma in Company
competence and integrity on the part of
Directions and the Chartered Directors course.
directors and equivalent office-holders,
The IoD is the only Institute in the world to offer
however described, of companies and other
directors’ qualifications under Royal Charter.
98
The reports and information that can be offered by the Institute’s research teams are extensive and can be invaluable (here I mention this as a reminder to current members who, I suggest, probably do not use this facility anything like as much as they might). There are also regular Policy Voice surveys, enabling members to submit their responses on topics, and in doing so, shape the presentations that are made to government on key economic issues. If you are not yet a member, then now is the time to consider joining us and being part of the pre-eminence, stability and permanence for many years to come.
JUST A THOUGHT Do you define the values of your business?
Lookers Mercedes-Benz Business Solutions Lookers Mercedes-Benz Business Solutions
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Representative RepresentativeFinance FinanceExample: Example:GLA GLA200d 200dSport SportManual Manual Monthly Payment Advanced VAT)* £2,223.00 £2,223.00 Monthly Payment(Excl. (Excl.VAT)* VAT)* £247.00 £247.00 AdvancedPayment Payment (Excl. (Excl. VAT)* Payment Profile 9+23 Annual Mileage 10,000 Payment Profile 9+23 Annual Mileage 10,000
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Official government consumption figures mpg (litres per100km) 100km)for forthe theGLA-Class GLA-Classrange: range:urban urban28.5(9.9)-56.5(5.0), 28.5(9.9)-56.5(5.0), extra Official government fuelfuel consumption figures in in mpg (litres per extraurban urban46.3(6.1)-76.4(3.7), 46.3(6.1)-76.4(3.7),combined combined37.7(7.5)-67.3(4.2). 37.7(7.5)-67.3(4.2). emissions 175-108 g/km. CO2CO2 emissions 175-108 g/km.
for illustrative purposes Whilst is only available through Mercedes-Benz Finance, arrangefinance financeononbehalf behalfofofother otherfinance financecompanies companiesas aswell well of other finance companies forfor acting asas introducing agent *Based on aon a ModelModel shownshown is for isillustrative purposes only.only. Whilst this this offeroffer is only available through Mercedes-Benz Finance, wewe dodo arrange companiesas aswell welland andmay mayreceive receivecommission commissionfrom fromthethelender lender acting introducing agent *Based Hire agreement.Advance Advancepayment payment£2,223.00+VAT. £2,223.00+VAT.10,000 10,000miles milesper perannum. annum. Vehicle Vehicle condition, NoNo ownership option. Orders/credit approvals GLA 200d manual. Payments include VAT20% at 20% Finance based 23 month Mercedes-Benz Contract Hire agreement. condition,excess excessmileage mileageand andother othercharges chargesmay maybebepayable. payable. ownership option. Orders/credit approvals GLA 200d SportSport manual. Payments include VAT at Finance based on aon23a month Mercedes-Benz Contract subject to to status by by Mercedes-Benz Financial on selected GLA-Class between 1 October andDecember 31 December 2015, registered by 31 March 2016. Subject availability, offerscannot cannotbebeused usedininconjunction conjunctionwith withany anyother otheroffer. offer. Some Some combinations combinations of available.Credit Creditprovided provided subject status Mercedes-Benz Financial on selected GLA-Class between 1 October and 31 2015, registered by 31 March 2016. Subject to to availability, offers offeatures/options features/optionsmay maynot notbebeavailable. Services UK Limited, Mercedes-Benz UK isLtda is a company registered in England Wales with company number2448457 2448457and andhas hasitsitsregistered registeredaddress addressatatTongwell, Tongwell, Milton Milton Keynes, Keynes, MK15 at at participating Retailers onlyonly on aonMerServices UK Limited, MK15MK15 8BA.8BA. Mercedes-Benz UK Ltd company registered in England andand Wales with company number MK158BA. 8BA.Prices Pricescorrect correctatattime timeofofgoing goingtotobroadcast. broadcast.^Available ^Available participating Retailers a Merservicing based 3 services 36 months selected GLA models. Retail sales soldand andregistered registeredbetween between11October Octoberand and31 31December December 2015, 2015, excluding excluding AMG to to availability from participating Retailers. cedes-Benz Service Contract. FreeFree servicing based on 3onservices overover 36 months on on selected GLA models. Retail sales sold AMGGLA GLAmodels. models.Terms Termsand andconditions conditionsapply. apply.Offer Offeris issubject subject availability from participating Retailers. cedes-Benz Service Care Care Contract. 59164 correct at of time of going to press 10/15. 59164 PricesPrices correct at time going to press 10/15.