Things I have learned

by Richard freeman cEo, always possible

March 2020. i was due to host a future Skills Summit, with guest speakers from across the uk holding plenaries on the circular economy, the internet of things and the changing workplace. i was also facilitating a two-day summit on big data and tourism, in partnership with the university of brighton. as Programme director for Essex 2020, over 1000 events stretched ahead bringing together big engineering firms, artists, libraries, teenage hackers – you name it – to celebrate science and creativity in misunderstood towns.

but by the 23rd, i was suddenly very available. and quite frightened.

Much of my professional life has revolved around creating spaces for people to scale new ideas or deepen connections with the communities they serve. it took a little while to recalibrate and to fully understand that the spaces we now needed to occupy were digital ones. the upside is that the always possible team could spend time with more people, giving advice and practical support – but mainly just listening.

A year on, and I can be more reflective about the different, and complex, decisions over 400 teams and executives have been making in the sectors we work with, from construction to the arts, to hospitality, retail, tech and more. if it’s possible to distil some of the insights into four lessons, regardless of sector or size, it is these:

1nEvEr undErEstimatE

People tend to pull out the stops in a crisis. and the past 12 months has pushed leaders to re-evaluate the value, wellbeing and capacity to innovate of the people around them. Nearly always finding a previously untapped well of ‘can-do and mend’.

We’ve been asked to help with restructures and shifts to home-working, but the genuine joy is seeing people fall back in love with their work when they can give themselves permission to do things differently; to step back and be reminded of their core mission. “We just feel so useful to our customers again”, one tech coo told me – and that energy is infectious. 2 gEt an ExtErnaL

ambition + fear x decision-making = noise. and we’ve been hearing over and again that many small business owners are getting tinnitus from the shrill push and pull of what they’re told they should be doing. from making spaces covidsecure to launching new digital products, we’ve learnt there is not a single new process that doesn’t benefit from some critical friendship.

and it doesn’t need to cost the Earth. across Sussex, programmes such as the business hothouse; the bRitE programme and all of the local growth hubs have been providing fully funded support. in East Sussex, we’ve been running the >bRE akthRough programme for female and ethnic minority founders, as well as giving access to over £1m of growth grants to a range of SMEs as part of the South East business boost.

3CrEatE an EvidEnCE-BasE

in the thick of brexit and the pandemic, ‘uncertainty’ has become the watchword. So the requests we have had are for help rebuilding knowledge of the market, of what customers actually need, of business and investor confi dence.

targeted mini research projects are essential at getting teams back on track and putting their energy in the right places. and new resources like the Brighton Business & IP Centre can help with that. 4 BrEak doWn your prioritiEs

through providing 1:1s, workshops and grants to over 400 businesses across the uk, the always possible team have perfected a way for businesses to navigate the next 12 months. Whether for a whole business or for a particular product or idea, the key is using engineering techniques that ensure it isn’t a mountain to climb, but a series of small mounds.

always possible is looking for just 100 ambitious businesses to be part of a special post-traumatic growth community, benefiting from a new style of mentoring, research and action planning that actually works.