Rady Childrens Hospital

WITH A COLLABORATIVE APPROACH TO PEDIATRIC MEDICINE AND HEALTHCARE, RADY CHILDREN’S HOSPITAL SEEKS TO SHARE ITS KNOWLEDGE WITH THE WORLD

HARING UCCESSS

With a collaborative approach to pediatric medicine and healthcare, Rady Children’s Hospital seeks to share its knowledge with the world. Nicholas Holmes, M.D., Senior Vice President and COO at Rady Children’s Hospital, tells us more

Writer: Lily Sawyer | Project Manager: Ben Weaver

As the US healthcare industry continues to adapt and evolve amidst fluctuating economies and recent health crises, many institutions have faced challenges such as staffing shortages, funding and supply issues, and contract disputes to name but a few.

Despite recent destabilization, Rady Children’s Hospital (Rady Children’s), a tertiary and quaternary, acute care non-profit pediatric hospital in San Diego, California, remains optimistic in the face of change.

“As an organization, we haven’t lost our passion for doing the right thing and taking care of patients,” opens Dr. Nicholas Holmes, M.D., Senior Vice President, and COO at Rady Children’s.

Having been involved in the healthcare industry for almost three decades., Dr. Holmes has spent 17 years of his career at Rady Children’s.

“My life has always been about service, and my journey into healthcare has been about wanting to help people. At the age of five, I

decided to cut my birthday cake with a plastic knife I got as part of a toy doctor kit, so I knew I was going to be a surgeon,” he recalls.

Over the past decade, which has seen Rady Children’s perform its first heart transplant and be ranked as one of the 10 best children’s hospitals in the nation, Holmes has been involved at a senior level.

“As an executive within the organization, I’m responsible for thousands of patients and the support of their families. Being able to influence that, and help them, brings me incredible gratification.”

Rady Children’s main campus boasts a 504-bed pediatric hospital that serves as the largest provider of comprehensive pediatric medical services in San Diego, Riverside, and Imperial County.

With more than 40 locations, Rady Children’s is the only medical institution in the San Diego area dedicated exclusively to pediatric healthcare and is the region’s only designated pediatric trauma center.

STANDING OUT FROM THE CROWD

Rady Children’s full services include almost every type of care delivery for its patients. From its outpatient and inpatient spaces to its high-level treatments, the hospital boasts a wide variety of surgical disciplines.

“As the only acute care provider for children in the region, if your child is sick anywhere within a 75-mile radius and you require high-level care, you’re going to end up coming to our facility in some capacity,” says Holmes.

“PEOPLE ARE OUR MOST VALUABLE RESOURCE, AND EVERYONE HERE IS COMMITTED TO PROVIDING HIGH-QUALITY CARE FOR OUR PATIENTS. THIS RUNS IN THE VEINS, THE DNA, AND THE CULTURE OF OUR INSTITUTION, AND IS WHAT MAKES RADY CHILDREN’S SO INCREDIBLY SPECIAL”

– NICHOLAS HOLMES, M.D., SENIOR VICE PRESIDENT AND COO, RADY CHILDREN’S HOSPITAL

As a result, Rady Children’s has been able to develop strong partnerships with many local adult healthcare institutions that don’t routinely provide pediatric acute care. A particular focus of the hospital is to share its unparalleled knowledge more widely.

“We consider ourselves experts in pediatrics for the region, so we make sure we have strong collaborations and associations, and that our expertise is readily available.”

Rady Children’s unique,

child-centered mission imbues the whole organization with an innate sense of altruism, tenderness, and goodwill.

“What makes us special is that every single person within the hospital knows that we’re here to take care of children. We have team members who never see patients at all, but it doesn’t matter what job people have because everyone knows they have a role to play,” explains Dr. Holmes.

“Our sense of unity towards a shared goal is palpable when you walk around and talk to people here, and that’s something that makes us incredibly unique. It sets us apart from any other children’s hospital in the country.”

Additionally, Rady Children’s aids local communities through its in-house Children’s Hospital Emergency Transport (CHET) team.

CHET’s pediatric and neonatal teams respond to medical emergencies and hospitals across the region to stabilize and transport seriously ill children to a Rady Children’s facility.

“Knowing what a profound impact you can have on a child’s life by doing a very small thing is really gratifying. The fact you can change the developmental potential of an individual and lead them onto a path of success is incredible,” reflects Dr. Holmes.

RADY CHILDREN’S HOSPITAL HEALTHCARE

TRAINING THE LEADERS OF TOMORROW

Since Rady Children’s first opened its doors in 1954, its mission has been to restore, sustain, and enhance the health and developmental potential of children through excellence in care, education, research, and advocacy.

Therefore, the hospital cultivates a strong commitment and dedication to graduate medical education. In partnership with the University of California San Diego (UCSD) School of Medicine, trainees receive the utmost care and best-in-class training.

“Our faculty and physicians, the majority of whom are from UCSD, as well as our programs and subspecialty fellowship training, impart key knowledge that enables us to educate the next generation of leaders,” outlines Holmes.

With a focus on sharing knowledge, much like the hospital’s community partnerships with local adult healthcare institutions, Rady Children’s prioritizes a collaborative approach.

“We don’t want to keep secrets as all our work relates to the best way to take care of children. It’s important, especially when we have renowned expertise not just regionally but nationally, to make sure we don’t keep that education to ourselves.”

The hospital is considered a prominent pediatric academic medical center and has been published in many recognized academic journals. Its trainees are encouraged to go above and beyond to contribute to the medical community.

Additionally, the hospital showcases its leading-edge clinical work at pediatric medical specialty society meetings to ensure that this information is distributed widely.

“We have many partnerships with academic institutions, locally as well as nationally. Making sure we’re part of the process of sharing information is imperative, integral, and foundational.”

This applies to Rady Children’s

COMBATING A MENTAL HEALTH CRISIS

Rady Children’s educates its staff to recognize that mental and behavioral health issues are sometimes not visible externally. The hospital works to ensure that its staff are attuned to this and have the proper education to be able to take the appropriate action.

The hospital ensures that it always has the proper facilities to support children. An inpatient unit focuses on child and adolescent mental and behavioral health issues, whilst its psychiatric emergency department focuses exclusively on mental health treatment delivery.

In 2020, Rady Children’s signed a Memorandum of Understanding (MoU) with County Human Health Services to undertake the development of a new mental behavioral health campus. The campus’ overall goal is to expand services for the existing inpatient unit, and triple its size due to high demand.

“OUR TOP PRIORITY IS MAKING SURE WE TRAIN, RETAIN, AND RECRUIT THE BEST”

NICHOLAS HOLMES, M.D., SENIOR VICE PRESIDENT AND COO, RADY CHILDREN’S HOSPITAL

specialist graduate medical education programs, including nursing and therapy courses, alongside the training of technicians, technologists, radiologists, and surgical technologists.

CARDIAC CARE PROGRAM

Rady Children’s superb cardiovascular surgery program, specializing in congenital heart disease, has boasted a state-of-the-art cardiothoracic

intensive care unit (CTICU) on its San Diego Campus since 2013.

Approximately four percent of the US population suffers from congenital heart disease. Parents are often relieved to discover that Rady Children’s offers surgical options to help their child.

However, prior to 2015, the hospital did not have the ability to carry out heart transplants. As an executive within the hospital, Dr. Holmes, alongside his colleagues, identified an opportunity for development.

“I remember the words of Dr. Gail Knight, our Chief Medical Officer and a neonatologist. It would cause her angst to need to transfer a neonate with a congenital heart defect to another institution for a cardiac transplant knowing it was a great burden for the families to leave the region, but it was the baby’s best chance,” reflects Dr. Holmes.

Fast-forward to today, and the cardiac transplant program at Rady Children’s is well-established and extremely successful. Thanks to a range of philanthropic and executive

Heart transplant

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North America Outlook: Could you provide some insight into the hospital’s recent focus on mental and behavioral health, and what it hopes to achieve in expanding these services?

Dr. Nicholas Holmes, M.D., Senior Vice President and COO: “In the words of Dr. Ben Maxwell, our Chief of Child and Adolescent Psychiatry, there is no health without mental health, so we’ve always had a commitment to treating children holistically.

“If you look at traditional medicine, there has always been a separation between physical and mental wellbeing. We believe that if you don’t have good mental health, you have no health at all, so our commitment is to break down the barriers between physical and mental health. In our view, everything we do helps the developmental potential of the child.

“We have introduced the Transforming Mental Health Initiative, through which we seek to improve the emotional wellbeing of children and adolescents through early identification screenings, increased access to behavioral healthcare, implementing prevention programs, and providing evidencebased treatment.

“So far, the initiative has made a tremendous impact. We’ll soon be publishing more specific information about the outcomes, but right now, we know from discussions with families and pediatric partners that we’re making great strides.”

support, the Rady Children’s Heart Institute has been established across the organization within recent years.

“It was due to our covenant to the local community that we implemented the cardiac transplant program; it was the last piece of the puzzle. In terms of investment, the program is majorly serving the community and families.”

The Rady Children’s Heart Institute boasts myriad accolades, as the first in San Diego to have a 3D heartmodeling program, the first in the world to perform a nonsurgical,

catheter-only procedure for singleventricle congenital heart disease, and the designated Center of Excellence for California Children’s Services (CCS).

Heading up the cardiovascular surgery program within the Rady Children’s Heart Institute is Dr. John Nigro, a cardiothoracic and heart transplant surgeon with an interest in complex neonatal heart surgery.

“Dr. Nigro can do things that not many people can, and his outcomes are outstanding. He’s been pivotal in elevating our congenital heart

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RADY CHILDREN’S HOSPITAL HEALTHCARE

program,” remarks Dr. Holmes.

Overall, Rady Children’s aims to cultivate a center of national excellence for cardiovascular surgery to support families within the region, and additionally provide excellent quality of care for those traveling from afar to utilize the hospital’s facilities.

EXPANDING EXCELLENCE

Rady Children’s is currently in the process of implementing a $1.2 billion

campus master plan, including a new, seven-story acute care tower where its intensive care units will relocate.

New and expanded neonatal, pediatric, and larger cardiothoracic intensive care units are being built, alongside a new emergency department.

“Primarily, we’re expanding to accommodate capacity. For instance, our present emergency department was built in the 1990s to cater for

“KNOWING WHAT A PROFOUND IMPACT YOU CAN HAVE ON A CHILD’S LIFE IS REALLY GRATIFYING. THE FACT YOU CAN CHANGE THE DEVELOPMENTAL POTENTIAL OF AN INDIVIDUAL AND LEAD THEM ONTO A PATH OF SUCCESS IS INCREDIBLE”

NICHOLAS HOLMES, M.D., SENIOR VICE PRESIDENT AND COO, RADY CHILDREN’S HOSPITAL

approximately 12,000 patients per year – in 2023, we saw over 100,000 patients in that exact same space,” says Dr. Holmes.

There are also other support services in the pipeline, such as two additional buildings, one to connect the acute care tower to the existing campus, and a new central utility plant to support the facility.

As the hospital’s largest expansion project in its 70-year history, the new care tower will be almost 500,000 square feet (sqft).

“We’re building the right size for our capacity, to allow for incremental growth over the years. We’re doubling the size of our emergency department, so it will allow us to make sure we see patients in a timely fashion.”

OUR CARES VALUES

COMPASSION: We model and promote kindness, empathy, and dignity in all interactions. We honor our differences, valuing diverse perspectives, ideas, backgrounds, and cultures. We believe in the positive intent of others and listen to understand and assist.

ACCOUNTABILITY: We honor our commitments, responsibilities, and relationships, always aligning our actions and decisions with our mission. We serve as thoughtful stewards of the lives, information, and resources entrusted to us. We dedicate ourselves to creating a work environment that promotes the highest standards of safety.

RESPECT: We communicate thoughtfully, effectively, and courageously. We create a positive, open environment where learning and communication are productive and participatory. We embrace change, new ideas, and new solutions to improve personal, team, and organizational performance.

EXCELLENCE: We commit to the highest of standards in everything we do, advancing the health and well-being of our patients, families, ourselves, and each other. We champion curiosity and innovation, and we work together, leveraging our unique and diverse strengths to approach challenges with optimism and creativity. We improve our processes consistently to achieve best practice.

SERVICE: We create extraordinary experiences through individual acts and acknowledgments of kindness. We collaborate across teams and facilities, combining effort and mutual regard to create our possibilities. We are mindful of the perception and impact of our attitude and actions on our patients, families, coworkers, and community.

The hospital’s expansion is currently underway and is expected to reach completion in late 2027 or early 2028.

Looking towards the future, Dr. Holmes wishes to prioritize the workforce at Rady Children’s.

“In recent years, we have seen droves of talented nurses, physicians, and therapists leaving the healthcare profession altogether. Our top priority is making sure we train, retain, and recruit the best,” he explains.

Following the recent COVID-19 pandemic, workforce shortages have

accelerated in the US, whilst the cost of drugs and supplies have increased.

Therefore, a primary focus for executives within medical organizations has been to seek out cost-effective healthcare, whilst continuing to deliver high-quality treatment to patients.

“We really need to figure out what this model looks like. I think if you ask any executive, that’s something we’re all struggling with. We’re just trying to figure out what’s the best way to navigate the changing landscape,” Dr. Holmes concludes.

Tel: 858-576-1700

refsvc@rchsd.org rchsd.org

Tel: 858-576-1700

Email: refsvc@rchsd.org rchsd.org