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S Joseph Powell DIRECTOR AND TECHNOLOGY CONSULTANT, ITAMEYES SOLUTIONS
Joe has over a decade’s worth of experience working with leading multinational corporations and large-scale public-sector organisations, helping them through their technical ITAM journey
o, what is IT Asset Management (ITAM)? Aside from all the definitions and the ISO standards, it boils down to something quite simple: having effective processes, people and toolsets to manage IT related assets from the point of thinking about purchasing all the way through to after you have disposed of them. Now, when I say IT assets, that can mean the obvious laptop or server but nowadays it has become more than the obvious. It’s now your company provided phones, personal phones or tablets, 3rd party suppliers’ devices, printers, switches and on and on.
C O N T R O L L I N G A P P L I C AT I O N S
One thing nearly all these devices rely on is software. Software to simply function
R E A D O N L I N E AT: U K S PA . O R G . U K / B R E A K T H R O U G H
(i.e. the operating system) and then software to make them productive (the applications used by your users). And this is where the real issues arise for organisations – controlling these applications. Here is what usually happens: User A needs an application urgently, they ask IT, IT installs the application, User A is happy. But did IT have the rights to install that application, the rights to the licence from the vendor? Did they buy a licence? “Oh, wait that’s Procurement’s job” you’ll hear IT say.
‘I NEED IT NOW’
This all too familiar pattern, while commonplace in small start-ups, carries on as organisations grow. It’s done to make the end-user happy. Who wants to wait for things to be
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