Page 44

BizHEALTHCARE

It used to be about identifying a disease and fixing the patient. Now it’s much more holistic – patient engagement with a purpose. – Brenda

Judy Rich

President & CEO Tucson Medical Center

Carle, Chronic Disease Coordinator Tucson Medical Center

“It’s been extremely valuable for TMC,” Wojtowicz said. Although not unique in the country, Wojtowicz said she doesn’t believe another hospital in the region is using the patient advisory council model to aid in decisions about patient care. “It’s very hard to do because you have to change your mindset from one that you have all of the answers, and accept the fact that you don’t,” she explained. “And of course, when you ask folks for their opinion you have to be willing to take it.” The other part of the program involves engaging patients in their own healthcare. Brenda Carle manages patient engagement and transitional care. A nurse at TMC since the 1980s, she said she sees tremendous value in the engagement approach and has witnessed positive change in patients in the short time the program has been active. “It used to be about identifying a disease and fixing the patient,” she said of the role of healthcare professionals. “Now it’s much more holistic – patient engagement with a purpose.”

PHOTOS: COURTESY TUCSON MEDICAL CENTER

continued from page 42

By asking questions and understanding concerns patients have, it has helped patients understand they have a role in their health. The key is getting them to communicate early on in the process. To achieve this, TMC has expanded the discharge checklist and now provides it upon admission. Patient care is reviewed between the nurse, physician and other care team members so that when patients are discharged, they have had time to ask questions and understand long-term goals and expectations. “We’re definitely seeing a change with patients because they’re having ‘aha!’ moments,” Carle said. Those moments can add up to a healthier community, Rich said. “Patients having input into their care is a real goal for us,” Rich said. “We understand that patient engagement is very cost effective and very good for their care. “

Biz 44 BizTucson

<<<

Winter 2014

Elizabeth Maish

VP & Chief Nursing Officer Tucson Medical Center

Profile for BizTucson Magazine

Biztucsonwinter2014flip  

The Tucson Region's Business Magazine

Biztucsonwinter2014flip  

The Tucson Region's Business Magazine

Profile for mcserres