Volume 5 â€˘ Issue 2 â€˘ Single Issue $14.95
Copper as a Countertop Material Page 19 Taking Green Up the Chain Page 20
Writing the Killer Sales Plan Page 22 Fabricator Profile: Countertop Shop Page 30
Exotic Metals for Countertops Page 14
Circle RS#01 on page 49 or visit www.isfanow.org/info.
CREDITS Letters to the Editor
Please send letters to email@example.com or to Letters, ISFA, 165 N 1330 W Unit A3, Orem, UT 84057 or fax to (801) 341-7361 attention: Editor. Include a telephone number and address (preferable email address). Letters may be edited for clarity or space. Because of the high volume of mail we receive, we cannot respond to all letters. Send queries about Countertops & Architectural Surfaces to firstname.lastname@example.org or mail to ISFA, 165 N 1330 W Unit A3, Orem, UT 84057 or fax to (801) 341-7361 attention: Editor.
Photography/graphics provided by: Mio Metals, Sterling Surfaces, The Countertop Shop, Abet Laminati, DuPont and Fred Hueston.
Countertops & Architectural Surfaces welcomes Letters to the Editor. If you have questions about the magazine, or would like to make a comment, or voice an opinion about the magazine, ISFA, or the industry in general, please feel free to write to us.
Photos in this publication may not depict proper safety procedures for creative purposes. ISFA and Countertops & Architectural Surfaces support the use of proper safety procedures in all cases and urge readers to take steps to institute such procedures.
Publisher & Editor: Kevin Cole Proofreader: Nancy Mueller-Truax Design: Velasco & Associates
ISFA Officers of the Board
About this Magazine
Phone: (801) 341-7360 Toll Free: (877) 464-7732 Fax: (801) 341-7361 email@example.com www.isfanow.org
Countertops & Architectural Surfaces is published quarterly by the International Surface Fabricators Association (ISFA), with a fifth “Buyers Guide” issue publishing in September. Individual copies of Countertops & Architectural Surfaces are available at the nonmember “newsstand” price of $14.95. Countertops & Architectural Surfaces is also available by individual subscription at the following rates: ISFA nonmembers, one year (five issues) $30.00; ISFA members, one year free with every membership renewal. Special rates and charges apply for orders outside of the United States. Call for details. To subscribe, call (877) 464-7732. Printed in the United States of America. Copyright © International Surface Fabricators Association 2012. All rights reserved. No part of this publication may be reprinted or otherwise reproduced without publisher’s written permission. Countertops & Architectural Surfaces and The International Surface Fabricators Association assumes no responsibility for unsolicited manuscripts or photographs. Materials will be returned only if accompanied by a stamped, selfaddressed envelope. For change of address, please include old label with new information, including both old and new zip codes. Allow 3-6 weeks for address change to take effect. Periodicals postage rate is paid at the Lehi, Utah, post office as well as others. Opinions expressed by writers in this magazine are not necessarily the opinions of Countertops & Architectural Surfaces or the International Surface Fabricators Association, but rather those of the individual writers.
Russ Berry, President Mike Langenderfer, Vice President Joe Hoffman, Secretary Dave Paxton, Treasurer Hunter Adams, Immediate Past President
Mike Nolan, Director Martin Funck, Director Jon Blasius, Director Christina Humiston, Director Mark Anderson, Associate Member Rep. Michael Astill, Associate Member Rep.
Kevin Cole, Communications Director Mike Nolan, Director of Education Paul Wisnefski, Sales Associate Meg Pettingill, Administrative Assistant
This zinc bar from the Red Lion Inn in Sacramento featuring a bull nose edge is part of a trend toward exotic metals in high-end applications. Mio Metals of Sonoma, Calif., is one of a handful of companies on the edge of this trend. Read the full story on Page 14.
Postmaster: Send address change to Countertops & Architectural Surfaces magazine, 165 N. 1330 W., Unit A3, Orem, UT 84057.
International Surface Fabricators Association • Vol. 5 / Issue 2 • 3
Features 14 Zinc Surfacing Plays Critical Role in Restaurant Design
Mio Metals expounds on the choice of zinc as a countertop material.
19 Copper Tops: Copper as a Countertop Material
What’s the story behind copper?
20 Taking Green up the Chain
DuPont achieves zero landfill status in Building Innovations business.
22 Writing the Killer Sales Plan
Sales planning could be your ticket to success.
30 Fabricator Profile
A look at The Countertop Shop in Holland, Ohio.
34 Compact Grade Panels
Could this be the next new thing in laminate?
Departments 6 From the Editor 7 Letter to the Editor 8 President’s Letter 9 Calendar of Events 10 Industry News
24 Shop Management Matters 26 Education Connection 36 ISFA News 40 ISFA Fabricator Directory 45 Product News 49 Reader Service Form 50 Classifieds/Ad Index
30 4 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Circle RS#02 on page 49 or visit www.isfanow.org/info.
From the Editor From the desk of Kevin Cole, Editor & Publisher, and ISFA Communications Director
Play It Safe This Summer Summer is once again upon us, bringing
procedures at all times. However, not all shops
vacations. Many people take advantage of the
thoughts of cookouts, sunny days and summer warm weather and vacation days to renovate, which can translate into more business for
those working in the surfacing industry. But summertime also means more teens are
are. With statistics like these, safety comes to
And really, it isn’t just about teenagers or even new employees. Safety is about everyone.
There is no middle ground when it comes to
enrolling the workforce, taking on summer jobs.
safety; there is no “kind of safe” — either you’re
trades, as well as college students wanting to
savings, either time or money, that is worth the
inexperienced around potential shop hazards,
We all know how easy it is to cut corners and
New high school graduates are breaking into the
being safe or you aren’t. There is no amount of
earn some summer cash. They are likely to be
loss of life or limb.
which means more than ever it may be critical to consider safety.
how enticing it can be to work quickly instead of safely. When an employee in your shop
According to government statistics, more
sees others working around the material safety
during their high school years, and, of course,
and without the correct personal protective
than 70 percent of teenagers take on work
data sheets (MSDS) rather than with them,
employment peaks during the summer. Maybe
equipment (PPS), he or she has been started on
you have brought in some eager youth to assist around the shop? If so, keep in mind that for
most teens, a job isn’t a livelihood — yet — but perhaps a short-term source of income to fund
their out-of-school celebrations. Many of these
the path toward potential injury. Safety requires that we lead by example, even if it takes a little more time or effort.
I know how important your business is and hope
youths are short-term employees, or maybe
it is profitable and productive. I sincerely hope
long-term employees that don’t know it yet, but
you have an enjoyable summer full of great
one thing most of them are not is overly careful.
memories, but more than that, I hope you have a
The National Institute of Occupational Safety
workers under the age of 18 will be injured on
As always, I look forward to your feedback.
and Health (NIOSH) estimates around 250,000 the job this year; as many as 70 of them will die. Did you know that two teen workers are injured
safe one for you and your employees, short-
on the job every minute?
Like all good employers, I know your shop is big on safety. Everyone uses their safety glasses at all times, and everyone is consistently vigilant in avoiding jury and following proper safety
6 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Kevin Cole, Editor & Publisher firstname.lastname@example.org
Letter to the Editor Dear Editor: I must respectfully disagree with my friend Jon Olsen, author of “Considerations When Competing Against the Big Box Stores” (Vol. 5, Issue 1), when he said, “Box stores aren’t really getting stock for cheaper; they just push the deals the distributors make available.” Put yourself in the buying position of the big box stores. If you knew you were going to be buying solid surface and quartz by the boxcar, wouldn’t you use that level of volume to leverage highly discounted prices directly from manufacturers? Of course you would. Any less would be bad business. While I don’t know where Jon is getting his information, I’m getting mine from experience as a Certified DuPont Fabricator. Years ago, when bidding a top for a large restaurant chain, my distributor told me the chain had negotiated special pricing directly with DuPont. It was considerably lower than my normal sheet price. Years later, as an employee of a large fabricator with a contract with a national home builder, we tracked the sheet numbers, the quantities, the addresses and other information of the material used on the jobs of the home builder for submission to the distributor. This documentation kept us from using the heavily discounted material on our other jobs. Jon also suggests to “…take advantage of leftover material. If you do, you won’t need to buy as much stock.” Unfortunately, if you are a fabricator of a certain major quartz product for a blue big box, you are required by the manufacturer to buy all the material required for each individual job. The leftover half sheet from the previous job may make a nice vanity for your retail customer, but you’ll not be using it on the next blue box job, even if the sheet sequence and particulate match are perfect. The manufacturer’s profit goes up and into their bank account, while yours leans in a rack. Jon mentions the solid surface colors that are exclusive to the big box stores, and I can recall seamed undermount sink discounts offered by Home Depot that the distributor didn’t offer to other fabricators. Exclusivity and special discounts are the result of volume clout at the negotiating table. Jon also suggests lowering top removal prices to beat the big boxes. The big boxes have told the manufacturers they will not be beat on price, and the manufacturers have wisely acquiesced. Fortunately, customers do not buy based strictly on price, at least not the customers you want. The customers you want buy based on value. It isn’t easy to sell value over price or everyone could do it. However, it must be done. Determine your exclusive value proposition and sell it. Sincerely, Joseph Corlett Dear Joseph: Thanks for your letter. You certainly make some good points. In response, we talked to Jon to get his take on your point of view. Below is what he had to say. Thanks for sharing your thoughts. Sincerely, Kevin Cole, Editor While I certainly appreciate Joe’s thoughts, I’m not sure he’s comparing apples to apples. I believe the prices a fabricator receives for a large restaurant chain’s account or that of a national builder would not be the same as a fabricator working for a box store. Interestingly, I recently needed to purchase roofing materials. I received a price from a box store and a price from a local lumberyard. The box store price was $400.00 higher. Of course, roofing materials aren’t countertop materials either. Also, as a box store fabricator we were never asked to buy a certain amount of material for any particular job. If we used leftover material to do a job, that was up to us. Of course, we worked with solid surface, so the particular quartz manufacturer may have such a policy. Generally, though, I see using outfall as a good way to keep costs down. I will not argue that we shouldn’t sell on value and that it isn’t always about price, but I want to reiterate my point. By reviewing the article you will see that a fabricator has many more options in cutting costs than a box store fabricator does, and that it is not impossible to compete with the box stores if you need to. We just all need to think outside the box and take advantage of the opportunities that are available. Jon Olson
Circle RS#03 on page 49 or visit www.isfanow.org/info. International Surface Fabricators Association • Vol. 5 / Issue 2 • 7
From the President From the desk of Russ Berry, ISFA 2011-2012 President
Lessons from the Geese For all of you who are familiar with geese and
the business management lessons they teach,
I offer a reminder. And for those of you who are
unfamiliar with the “geese teachings,” I relish the opportunity to introduce them.
“Lessons from the Geese” was written in 1972
by Dr. Robert McNeish of Baltimore. Dr. McNeish
was a science teacher before he became involved in school administration in the Baltimore public
schools. Interestingly, he also taught in his local church as a lay minister. He was apparently
intrigued by a flyer he picked up near where
he went to observe the geese on the Eastern
Shore of Maryland. From his observations and using the facts contained in the flyer, he wrote
“Lessons from the Geese” for a lay sermon he
delivered in Northminster Presbyterian Church
in Reisterstown, Md., in 1972. In 1987, a nurse called him and got his permission to print
“Lessons” on small cards to hand out at the
National Nurses Convention. And in 1990, U.S. Representative Dutch Ruppersberg called Dr.
McNeish to obtain permission to read it at his
inauguration! Enough of the history … here are five great lessons: Unison Fact: As each goose flaps its wings, it creates an uplift for the birds that follow. By flying in a
V-formation, the whole flock adds greater flying range than if each bird flew alone.
Lesson: People who share a common direction and sense of community can get where they
are going quicker and easier because they are traveling on the thrust of others. Return Fact: When a goose falls out of formation, it
suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird immediately in front of it.
Lesson: If we have as much sense as a goose,
we stay in formation with those headed where we 8 • Vol. 5 / Issue 2 • International Surface Fabricators Association
want to go. We should be willing to accept their help and give out help to others. Share Fact: When the lead goose tires, it rotates back
into the formation and another goose flies to the point position.
Lesson: It pays to take turns doing the hard tasks and sharing leadership. As with geese, people are interdependent on each other’s skills, capabilities and unique arrangements of gifts, talents and resources.
Encourage Fact: The geese flying in formation honk to
encourage those up front to keep up their speed. Lesson: We need to make sure our honking is encouraging. In groups where there is
encouragement, the production is greater. The
power of encouragement (to stand by one’s heart or core values and encourage the heart and core of others) is the quality of honking we seek. Help Fact: When a goose gets sick, wounded or shot
down, two geese drop out of formation and follow it down to help and protect it. They stay with
it until it dies or is able to fly again. Then, they
launch out with another formation or catch up with the flock.
Lesson: If we had as much sense as geese, we
will stand by each other in difficult times as well as when we are strong.
Every ISFA member needs to be in unison as a
fabricator, return to the group when we deviate,
share the common purpose we have, encourage
more to do. The website is constantly improving and the magazine still contains the best surface fabricator media in print. ISFA is gathering around the country giving fabricators a chance to draw together and network. Education is evolving to become a great resource for business leaders as well as fabrication. So truly we are ISFA NOW. I share with you a thought from the current corporate and cultural prophet of our day: “… you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. …” — Steve Jobs This year I have had many conversations with fabricators all over the world; from China, the United Kingdom, France, Germany and of course the United States. I found myself looking back and have heard so many comments about the past that I am compelled to tell you all that business tomorrow could care less about where we were 10 years ago or even yesterday. The “good old days” don’t increase your revenue, or more importantly, your profit. Trust that you can be valuable in the marketplace and go talk to your customers. Find out what they value and be the provider of the services they desire! My hope for every fabricator is that we can find a way to develop our industry so that the next generation has the opportunity to continue to furnish and install premium decorative surfaces. Enjoy the content of the magazine, reach out to other fabricators and realize that every single one of us doing a little bit everyday to grow the industry means that we have thousands of people working together to generate interest in what we do. Together we have a global voice that can tell the world about the great services and products we provide.
each other when we can and help to the best of our ability.
We have successfully navigated another year
and worked to move the organization to financial stability and to be refocused on the needs
of the members. We have focused on three
tasks: to PROMOTE, CONNECT and CERTIFY
fabricators. The work has just begun and there is
Russ Berry, ISFA President RussBerry@asst.com
Calendar of Events CCI Advanced 3-D Molds, Water, Light & Fire
Buddy Rhodes GFRC Advanced Training
Buddy Rhodes Concrete Training
ISFA/IWF Countertops Symposium
Natural Stone 2012
Aug. 1 – 3 Raleigh, N.C. (888) 386-7711
Aug. 15 – 16 Knoxville, Tenn. (877) 493-0205
Aug. 21 Atlanta, Ga. (404) 693-8333 www.IWFatlanta.com
ISFA Regional Gathering Aug. 22 Atlanta, Ga. (877) 464-7732 www.ISFAnow.org
Int’l Woodworking Fair (IWF) Aug. 22 – 25 Atlanta, Ga. (404) 693-8333
Polishing Pro Systems Training Aug. 29 – 30 Knoxville, Tenn. (877) 493-0205
ISFA Level I Solid Surface Training Sept. 10 – 13 Orem, Utah (877) 464-7732 www.ISFAnow.org
ISFA Level II Solid Surface Training Sept. 17 – 20 Orem, Utah (877) 464-7732 www.ISFAnow.org
Marmomacc 2012 Sept. 26 – 29 Verona, Italy (202) 783-7000
Xiamen Kitchen & Bathroom Fair Oct. 11 – 14 Xiamen, China +86 592-595-9333
CCI Precast & GFRC Countertop Training Oct. 15 – 19 Chicago, Ill. (888) 386-7711
Oct. 17 – 19 Knoxville, Tenn. (800) 575-4401 Oct. 17 – 18 Baltimore, Md. (800) 677-6278
Oct. 18 – 21 Istanbul, Turkey +90 212-465-7474
Cheng Concrete Countertops Essentials Workshop Oct. 19 Berkeley, Calif. (510) 849-3272
ISFA Level I Quartz/Stone Training Oct. 22 – 25 Las Vegas, Nev. (877) 464-7732 www.ISFAnow.org
ISFA Level II Quartz/Stone Repair Training Oct. 26 – 27 Las Vegas, Nev. (877) 464-7732 www.ISFAnow.org
Cheng Advanced Concrete Countertop Design Training Oct. 22 – 26 Berkeley, Calif. (510) 849-3272
ISFA Level I Solid Surface Training Nov. 12 – 15 Orem, Utah (877) 464-7732 www.ISFAnow.org
Buddy Rhodes Concrete Training Nov. 14 – 15 Knoxville, Tenn. (877) 493-0205
StonExpo/Marmomacc/Surfaces 2013 Jan. 29 – 31, 2013 Las Vegas, Nev. (800) 547-3477
CCI Precast & GFRC Countertop Training Feb. 25 – April 1, 2013 Sydney, Australia (888) 386-7711
Vitoria Stone Fair
Feb. 26 – March 1, 2013 Vitoria, Brazil +55 273-434-0600
Xiamen Stone Fair 2013 March 6 – 13 Xiamen, China +86 592-595-9616
April 19 – 22 New Orleans, La. (800) 933-8735
April 29 – May 2, 2013 Atlanta, Ga. (703) 683-8500
Stone + Tec 2013
May 29 – June 1 Nuremberg, Germany +499 118-606-8108
AIA 2012 National Convention June 20 – 22, 2013 Denver, Colo. (202) 626-7300
July 24 – 27 Las Vegas, Nev. Submit your event for consideration in our Calendar by emailing Editor Kevin Cole at email@example.com.
International Surface Fabricators Association • Vol. 5 / Issue 2 • 9
In the Industry Woodworking Associations Reach Agreement to Own IWF
Hieb to Head MIA, Receives Award
The Woodworking Machinery Industry
Jim Hieb, vice president of the Marble Institute of America (MIA) will become the executive vice president of the MIA on February 1, 2013, according to an announcement on July 13 on the association’s Facebook page. Hieb began his work with the association in 2003 working on education and membership programs as special projects director. He was promoted to vice president in 2009. Additionally, the American Society of Association Executives (ASAE) will honor Hieb with the 38th Professional Performance Award. The award recognizes invaluable contributions made by association executives
Association (WMIA), the Wood Machinery
Manufacturers of America (WMMA) and the
American Home Furnishings Alliance (AHFA)
jointly entered into an agreement for the purchase of AHFA’s ownership interest in the International Woodworking Fair (IWF) by WMIA and WMMA. The transaction is expected to close late this
year following IWF 2012. In addition, WMIA and WMMA entered into a new partnership for the management and ownership of IWF.
Silestone Partners with Nationally Syndicated Cooking Show
who are at the top level within their organizations, but are not CEOs. Some of his many accomplishments and contributions to the association community include working with a volunteer committee to develop the industry’s first credentialing program, expanding safety resources and developing its continuing education program. for both the GĒOS distributor and now Cupron Enhanced ĒOS Solid Surface products.
Karran Sinks Earn Greenguard Certification
Gemstone Posts List of Recommended Bits Gemstone has posted a list of recommended
router bits on its website for use with Gemstone
All Karran sinks are now certified by the
sinks, at www.gemstoness.com. The list includes
indoor air quality. GEI’s mission is to certify
Recently, Velepec has added a 6-degree flush
GREENGUARD Environmental Institute for products and materials for low chemical Everyday millions of homes across the nation will
emissions and provide a resource for choosing
countertop from Silestone’s new Galactic Series.
bits from Velepec, Amana and Whiteside.
bit to its lineup that works well with Gemstone’s 1514-V bowl designed for healthcare and its
be treated to Mr. Food’s recipes prepared on a
healthier products and materials for indoor
For more than 30 years, Mr. Food has helped
Samsung Expands Distribution
Vetrazzo App Available
Samsung, provider of Staron solid surface
Vetrazzo, provider of cementitious slab products
viewers prepare everyday meals using foods that are convenient, healthy and delicious. The show is a trusted source for important nutrition and
health news, kitchen trends and gadgets, and
also features entertaining celebrity guests. It now also features Silestone by Cosentino.
ĒOS Expands Reach
and Radianz quartz surfacing, expanded its
market reach in the United States and Canada after teaming up with several new distributors
around North America. Now covering the greater Chicago area as well as Columbus, Ohio, is
Atlas Stone Distribution. Further expanding its
1812-VO universal design rectangle solid surface
bowl for those who are getting the flush cut spec.
with recycled glass content, has created a
downloadable app for those interested in the product. The app features full-color pictures of every mix, LEED information, a product
specification sheet with sharing features, and
commercial and residential projects portfolio. It is
ĒOS has added two GĒOS distributors and
reach in the Midwest is the addition of Mont
distributor. EleMar New England, a wholly owned
Quartz. The distribution area to be serviced by
ACS Expands Dealer Network
Sustainable Surfaces to its distribution line. Its
Ohio (excluding the Columbus metro area). In
Ind., a manufacturer of Division 12 plastic
Maine, New Hampshire, Rhode Island and
the Radianz distributor network, and will cover
Stone Gallery (ISG) has territories that include
and Southwestern Connecticut. And in Canada,
and western Pennsylvania (Pittsburgh). Lastly,
surfacing product in Quebec. With the new
Maryland, New Jersey and eastern Pennsylvania
more than 34 states plus Canada.
available on iTunes for free.
its first Cupron Enhanced ĒOS Solid Surface
Granite as an authorized distributor of Radianz
subsidiary of EleMar USA, has added GĒOS
Mont Granite includes eastern Michigan and
Advanced Cabinet Systems (ACS) of Marion,
territories include Connecticut, Massachusetts,
the Northeast, HG Stones has been added to
laminate casework and retail store fixtures, has
Vermont. The new GĒOS distributor, Italian
the New York metropolitan area, Long Island
West Virginia, western Maryland (Baltimore)
Prestale Inc. will also be distributing the quartz
Fessenden Hall Inc. now covers Delaware,
partnerships, Radianz Quartz has distribution in
10 • Vol. 5 / Issue 2 • International Surface Fabricators Association
expanded its dealer network. Most recently, ACS has signed Glover Equipment of Cockeysville,
Md., to represent the states/regions of Maryland, Delaware, Washington, D.C. and northern
Virginia, as well as Innovative Cabinetry of
Naples to represent southern Florida. Presently Harry J. Kloeppel and Associates represents
Cardinal Concepts Installs First Textured Granite Countertops
the states of Indiana and Illinois. ACS is actively seeking out dealers in other regions as they continue to expand.
Innovative Surfaces Helps with PBS Hometime Remodel
MóZ Releases Catalog
Móz Designs released an Architectural Products catalog that spotlights the company’s “ETA/ Easy to Assemble” line of decorative metal
systems. Pre-engineered for fast specification and installation, the product series includes
standard column covers, wall surfaces/flat and
dimensional, room dividers and artwork. Rich with dramatic, on-site photography and showcasing recent installations, the new 36-page catalog
offers an easy step-by-step guide to specifying and ordering ETA surfaces and fixtures. The catalog also includes technical information Innovative Surfaces in Hastings, Minn.,
fabricated and installed the countertops for
episodes of Hometime, using Artisan Stone
Collection Granite in Crema Bordeaux. Artisan Group Executive Director Chad Seiders also
on each product line; sample configurations;
overviews of the company’s hand-etched surface patterns; and swatches of color treatments.
Klöpfer Surfaces Hosts Thermoforming Event
Cardinal Concepts, a division of Cardinal
Kitchens, performed its first installation of textured granite kitchen countertops in the Louisville area. The job was designed by local interior designer Patsy Grudzielanek, owner of Patina Interiors.
According to Grudzielanek, textured granite fits
right in with today’s tactile design trend of textural home furnishings such as textured fabrics for
upholstery, pillows and drapes, to textured floor
made a guest appearance talking about Artisan
coverings found in area rugs, carpet and hard
Bordeaux granite can have some pretty
based polishing machine accommodates full
president and co-host, Hometime. “The folks
finish. Standard finishes offered are Honed,
out the pieces on the slabs so that the colors
Rockler Plants 20,000 Trees
Stone Collection granite offerings. “Crema
surfaces. Cardinal Kitchen’s high-tech, bridge-
bold movement in it,” said Dean Johnson,
slabs of granite to produce a uniform textured
at Innovative Surfaces did a great job laying
Brushed-Dry, Brushed-Wet and Riverwashed.
and patterns worked across the seams and
Rockler Woodworking and Hardware met its
at the joint between the countertops and
backsplashes. The stone countertops ended
up being the visual focal point of this project, uniting the color scheme of the cabinets, flooring and walls.”
Klöpfer Surfaces in collaboration with Global Vacuum Presses showed its customers and members of the Network NetzwerkHolz the
latest thermoforming possibilities of the LG HI-
All episodes featuring this project can be seen at
MACS solid surface at a thermoforming event in
information about practical applications in several
NKBA Names President’s Award Winner
at the premises of Klöpferholz in Berlin and at the
The National Kitchen & Bath Association (NKBA) has given the NKBA President’s Award to
Ferguson. The NKBA President’s Award was
created in 2009 to recognize companies that are committed to growing the industry and
supporting the association. This year’s winner, according to immediate past president David
Alderman, has shown an ongoing commitment
to kitchen and bath professionals on both local and national levels.
Berlin and Hamburg, Germany, They provided
exclusive day seminars. The training took place forum NetzwerkHolz in Hamburg. The program began with an overview of LG HI-MACS news,
Earth Day goal of raising enough money to plant 20,000 new hardwood trees. Rockler joined
efforts with the Hardwood Forestry Fund as part of an Earth Day celebration and reforestation
effort. Rockler pledged to donate the price of one
tree for every purchase made in April, up to a goal of 20,000 trees. Thanks to elevated customer
participation, the goal was reached earlier than
expected. The 2012 Earth Day event was twice as ambitious as last year’s, doubling the goal from 10,000 to 20,000 trees planted.
presented by Stephan Neubauer from Klöpfer
sia Abrasives Expands Staff
Vacuum Presses spoke about processing and
had expanded its sales and marketing force,
Surfaces. Afterward Anton Nabuurs from Global
Charlotte, N.C.-based sia Abrasives, Inc. USA
thermoforming technologies, followed by the
with several key appointments. Ellen Moser was
presentation of the showroom “Leonardo Cube” by Bjorn Asmussen from the design office
3deluxe in Wiesbaden, Germany. Events also
focused on mould production, thermoforming and dye sublimation of solid surface.
named as the A-D Key Account Manager. Moser brings 19 years of relevant experience with sia Abrasives’ corporate headquarters office in
Frauenfeld, Switzerland. She is a Swiss citizen with extensive abrasive sales and customer
International Surface Fabricators Association • Vol. 5 / Issue 2 • 11
In the Industry service experience all over the world, and is fluent
Wintergreen, Coriander, Warm Taupe, Flax, Savory,
CAD designer, he’s overseeing this new product
Masters has been named marketing manager.
Green. Other colors introduced last year to be
training and product development. Also, Chris
in English, German, Spanish and French. Joseph Additionally, Tommy Scott, Walker Eastham and Joshua Harris will join the company as
territory sales managers. Masters is responsible for public relations, promotions, sales tools,
advertising and electronic media for this business segment. Additionally, he will coordinate all
market research. As the Southern territory sales
Licorice, Moroccan Morning, Nutmeg, and Mossy consolidated to “B” pricing are: Sage, Caraway, Poppy Seed, Chicory and Coarse Pepper. Additionally, DuPont is now reportedly
manufacturing its Private Collection Corian
solid surface at the company’s Yerkes plant in Tonawanda, N.Y.
manager, Scott will manage sales in Alabama,
DuPont invested an estimated $6 million to make
sales efforts in the Northeast, including Maine,
state grant money totaling nearly $500,000 was
Mississippi and Tennessee. Eastham will focus New Hampshire, Vermont, Massachusetts,
Connecticut and Rhode Island. And Harris will oversee sales for the Texas region.
Kirei Adds Distributor HJ Oldenkamp now covers Ohio and Michigan,
providing Kirei environmentally friendly surfacing materials. HJ Oldenkamp has provided premier building products since 1949.
Global Vacuum Presses Finishes New Workshop
m, Global has everything under one roof, from
offices to the production, stock and showroom, as well as training area.
DuPont Makes Zodiaq Pricing, Corian Manufacturing Changes DuPont announced that it has changed the
pricing groups for Zodiaq quartz surfacing sold
in the United States and Canada. The price of 15
Central sales manager in Memphis, Tenn. He has 20 years of experience selling routing/cutting equipment and software.
C.H. Briggs Announces Agreement with Kohler
Schools Certification for its Grenite Series of
C.H. Briggs Company, an independently owned
Air Quality and GREENGUARD Children &
engineered stone surfaces. In order to become GREENGUARD Certified, the entire Grenite
distributor of interior and specialty building
line met stringent certification requirements for
distribute enameled cast iron and stainless steel
(VOCs). With a high abrasion resistance, Grenite
products, signed an agreement with Kohler Co. to
low emissions of volatile organic compounds
kitchen sinks and bathroom sinks to its kitchen
is suitable for high-traffic horizontal and vertical
and bath dealers and countertop fabricators.
applications in the retail, hospitality, banking,
NueMedia Expands Staff
education, healthcare, entertainment and
NueMedia, LLC hired Maureen Alley for the newly
restaurant industries. Manufactured entirely in the
United States, Grenite is also flame-retardant, NSF
managing the social media accounts and online
workshop near Valencia. With an area of 4400 cu.
Lastly, Lance George was appointed South
Saint-Gobain achieved GREENGUARD Indoor
community editor for ForResidentialPros.com,
Spain. Global has officially moved to the new
and software background to his new position.
also used to aid the facility in the transition.
experience reporting on the housing industry as
Global Vacuum Presses Workshop in Moncada,
sales manager. He brings a strong machine
Grenite Achieves GREENGUARD Certification
company’s Wood Group. Alley has seven years’
difficulties, everything is complete at the New
Haltom joined the company as North American
the transition, according to reports. New York
created position of content manager for the
After a long time with a lot of effort and some little
line through sales and application support,
51 certified and non-porous. It features up to 85 percent post-consumer recycled content and is
eligible for LEED points through the United States Green Building Council (USGBC).
editorial. Initially, Kim Kaiser, chief content officer, will oversee Alley as she acclimates herself.
Copperworks Expands with New Location
Simultaneously, Kaiser will assume her new role in
Copperworks struck a deal to move its operations
research and new site development.
to a new location in September. The new space
Cilio Technologies Wins Award
the custom manufacturer of range hoods and
Cilio Technologies, LLC, a specialist in automated order distribution and management of installed sales for the building materials industry, was
awarded the IQ (Innovation Quotient) Award by
BizTimes Milwaukee for its Cilio Partners Portal. The awards celebrate innovations in business and recognize companies with “the most
at 975 Transport Way in Petaluma, Calif., provides countertops an additional 70 percent production
and showroom space. The new facility has more than 1,000 sq. ft. of office space. Leaving the
retail district means the company will discontinue its retail sales of items such as copper weather vanes, cookware and décor.
innovative, clever and unique products, services
CoveringsETC Launches Portuguese Language Website
for managing installed sales orders for retail home
CoveringsETC, makers of eco-friendly surfacing
or processes.” The portal is a Web-based platform improvement stores and manufacturers.
materials, such as Bio-Glass, launched a
A 13 percent reduction on almost one-third of the
MultiCam Makes Staff Appointments
contains many of the same features as its English
in its color group “D” surfaces that are being
manufacturer, appointed Derriest Alexander
selections in the line will reportedly be going down. product line is the result of the changes. Surfaces
MultiCam Inc., a CNC cutting system
consolidated into “C” pricing are: Calm Springs,
five-axis router product manager. An experienced
12 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Portuguese language website. The site, which and Spanish counterparts, was developed to serve the company’s growing domestic and international Brazilian customer base.
ISFA is once again teaming up with IWF for a full day symposium on countertops
Exploring Countertop Options: Turning Opportunities into Profit August 21, 2012 | 9 a.m. – 4:45 p.m. | Georgia World Congress Center | Atlanta, Georgia
Presented by the International Surface Fabricators Association (ISFA), this one-day program is designed to provide a wealth of information to both established countertop fabricators and cabinetmakers and casework providers who are exploring best practices for resourcing within the countertop market.
Put on by ISFA, the presenters include the owners of successful countertop and architectural millwork companies who are well versed in the technology, techniques and business requirements of countertop operations. The session will cover residential and commercial operations, and encompasses information on a variety of countertop materials. It includes discussions on materials, machinery, outsourcing vs. in-house fabrication and countertop trends.
Speakers: • Russ Berry, President: A.S.S.T. & ISFA • Mike Nolan, Director of Education: ISFA • Dave Paxton, Vice President: Paxton Countertops • Kevin Cole, Communications Director: ISFA
For more information or to register call (866) 229-2386 or go to www.IWFatlanta.com and click on the “Education” tab. ISFA Members: Use discount code ISFAC when registering Circle RS#04 on page 49 or visit www.isfanow.org/info.
Plays Critical Role in Restaurant Design Mio Metals Expounds on the Choice of Zinc as a Countertop Material
This custom zinc island countertop features a radiant heating pad to keep the surface warm to the touch.
For many years stainless
One such metal is zinc, which played a critical
zinc countertops made by Mio Metals, Backen
steel has been a trend for
downtown St. Helena developed by world
metallic paint on the cabinet trim.
surfacing in kitchens, and particularly in commercial kitchens. However, other metals are now making waves and are turning up in high-end residential and food service settings.
role in a new upscale restaurant in Napa Valley’s renown architect Howard Backen. With a dining
room full of zinc surfaces, French Blue creates a
striking environment to go along with its inspired menu from food and wine guru Leslie Rudd. The Project Backen, one of the principals at the prominent
architecture firm of Backen, Gillam and Kroeger, is known as the go-to architect for Napa Valley
estates and wineries, and he embraced the look of zinc for this restaurant project of which he is part owner along with Rudd.
Zinc is a reactive metal—similar to copper, but with a silver tone, and specialty fabricator Mio
Metals was personally selected by Backen for the critical fabrication role.
“Backen, Gillam and Kroeger were great to
work with, and we were able to come up with
some very unique edge details for this project,” explained Joe Cain, president of Mio Metals. “Surprisingly, there are three different edge
details used throughout the restaurant (see Figure 2).
French Blue, which opened in June, features a
“We are really advancing the art of zinc
a two-piece curving main bar and a selection
continued. “We have a number of standard
main dining room lined with nine zinc counters, of zinc tables (see Figure 1). In addition to the
14 • Vol. 5 / Issue 2 • International Surface Fabricators Association
chose to continue the soft gray look of zinc with
countertops with every job we do,” Cain
edge details, but when we work closely with
Figure 1 — Creating a classic “country French” look, the main dining room of high-end Napa Valley restaurant French Blue is lined with nine zinc counters, a two-piece curving main bar and a selection of zinc tables. A functional water station features a stainless steel sink and a 12-ft. seamless countertop.
Figure 2 — Because of the custom nature of zinc countertops, a variety of unique edge options can be created, such as the three different ones featured in the French Blue restaurant project. A design technique from architect Howard Backen is blending different edge details on adjacent server stations.
a hospitality designer or business
profiles and other treatments. Our
features to set their project apart.”
was about four weeks.
Mio Metals first provided a quote for
“We completed the project on time,
contacted by the architect who had
pleased with the result,” he explained.
completed the job as estimated. This
“In my meetings with the architect,
do and a specific opening date, but
owner, we can come up with unique
actual production time for the tops
the project in August 2011, after being
on budget and Mr. Backen was very
seen the company’s work in other
“There were no real hurdles and we
it was clear he was well-versed in
zinc,” said Cain. “His treatment to the cabinetry was also zinc focused, but due to the detail of the moulding,
I recommended he move to a zinc-like paint instead of cladding in zinc sheet or foil. Our work wasn’t completed
until May of 2012, but much of that time was spent deciding on edge
can be a risk with so many pieces to the contractor was well organized.”
The Fabricator Behind the Project Mio Metals was formed in 2004
when Cain bought Copperworks in
Petaluma, Calif. Established in 1981, the craftsmen at Copperworks have
specialized in creating custom range
hoods, countertops and other unique International Surface Fabricators Association • Vol. 5 / Issue 2 • 15
Substrate—Mio Metals uses FSC-certified wood as a substrate to help support sustainable forestry, and Cain touted, “If I could find an equivalent material with a lower impact on the environment, I would use it.”
products in copper, brass, stainless steel and zinc. “When I bought the business, it primarily focused on custom fabrication of range hoods, chimney caps and flashing for the region,” said Cain. “I created the Mio Metals name to allow us to better market the full range of metals in which we had expertise.” At the time, the founder of the business, John Strong, was retiring and had really relied on just a couple of workers and the company’s reputation rather than strong marketing to bring in business. Zinc countertop demand was very sporadic, and Cain saw it as an opportunity for more business. So, he positioned himself as chief marketer, rather than a fabricator, and established standard designs. He took advantage of the Internet by offering e-commerce and nationwide shipping and pushed his message out through several websites that each focused on a different product line. “In 2008, as the recession was hitting the home improvement market, our range hood business was slowing down, but our Web traffic on zinc countertops was taking off,” explained Cain. “We began making more zinc countertops than ever, and they generated more revenue than our core business of range hoods. Our primary product line is now countertops with zinc being the dominant material. It’s still a niche product with a sticker price that competes with exotic stone, but we’re going through 600 to 1,000 lbs. of zinc per month.” Today, the company’s staff of six is moving into a 70 percent larger building. Only a handful of other companies compete in the zinc countertop market as whole-heartedly as Mio Metals, but there are individuals and small sheet metal shops that attempt countertops or tabletops with the same exotic metals. Of course the number that fabricates stainless steel countertops is larger. However, that’s an area in which Cain doesn’t seek to compete. “We do work with 24-gauge stainless steel in our range hood production, but our shop is geared toward softer nonferrous metals, so we don’t work with thicker stainless steel that is required for countertops,” he explained. “Stainless countertops should be made from 18- or 16-gauge stainless that is dramatically harder than copper or zinc, and we just aren’t set up for it.” Another thing the company isn’t set up for is installation of its countertops. Mio Metals currently only sells its tops directly through its product-specific website, ZincCountertops.net, although it is pursuing authorizing showrooms in select locations. 16 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Figure 3 — Zinc reacts with everything from water to fingerprints to lemon juice, creating a unique patina in every application that is generally part of the appeal. (This countertop is
in El Paseo, a restaurant bar in Mill Valley, Calif., part owned by Sammy Hagar.)
“We rely on professional installers across the country for measurements and installation,” said Cain. “We certify installers in metropolitan and luxury areas we think will be receptive to our product. Keep in mind we produce a high-end, rare product so it would be impossible to staff an in-house crew across the country.” As such, the company has trained installers in locations around the country, including Chicago, Raleigh-Durham, N.C., Baltimore, and New York. But while installation isn’t on the menu for the company, one thing at the forefront is a mind-set of environmental responsibility, and it makes its way into just about every aspect, from the materials to the methods. Green Metal? At its base, the metals industry is not a low-impact one. Between mining, refining and transport of raw materials, there’s a considerable amount of energy being consumed. But from the point the material reaches the shop, Mio Metals is very conscious of how it can lessen the impact of the final products. “As a life-long environmentalist, my goal is to manage my part of the process as efficiently as possible and minimize our carbon footprint,” said Cain. “I buy from local suppliers. I recycle everything in our shop from wood and metal scrap to office paper. I work with freight transporters that use a mix of rail and truck. And, I encourage all of my customers to recycle the metal once it has had a long and productive life.”
Energy consumption—energy usage is one area where Mio Metals makes large strides. “In our shop, we work with softer metals such as copper, brass and zinc on machines that are operated by arms and legs not large amounts of electricity,” explained Cain. “We use a stomp shear—named for the source of power—to cut our sheets and a hand brake to form the bends. Our decorative edges are created with handoperated machinery and skill ,not some large press with large power consumption.” To reduce energy consumption, the company also opts for soldering vs. welding, which is a high-heat, high-energy process. “Soldering is a low-heat, lower-energy method of joining metal,” explained Cain. “In fact, the melting point of the solder is only 400 F.” Even the soldering irons used by the company aren’t connected to the electrical grid, but rather heated by natural gas, and the company doesn’t use any lead-based solder. It’s obvious that Cain takes the business of zinc very seriously, but that begs the question: Why zinc? “Zinc as a countertop material is a design choice first and foremost,” Cain put forth. “It’s cool to the touch and produces a patina that is unique to the situation, which designers love. Through the oxidation process, zinc can change to black, white or charcoal and like most architectural metals, any area that is rubbed or touched on a regular basis, such as the edge of the countertop, will shine with reflectivity. Areas near sinks will show more even oxidation as water stands and evaporates, whereas the zinc adjacent to a cooktop or stove will feature spots from splatters and utensils. Each top is truly unique (see Figure 3). “Another attraction to our countertops is the edge detail,” he continued. “We combine traditional sheet metal techniques with custom hand working to develop edge profiles that recall those found in many French cafes and restaurants. One of my favorite edge details was created for a French café in Florida called Paris in Town. The owner and I talked for a bit, and I offered to create a few designs just for him. He chose the first one I made, and that design was actually reworked for our recent project at French Blue.”
With the softness and the color patterns, zinc countertops can look like they’ve been around for decades after only a few weeks.” Finishes—There are three main types of finishes offered by Mio Metals: polished, matte or patina. In each case, the initial appearance is different but the metal is still likely to react the same way regardless. With a shiny polished finish the patina forms a little slower as the surface is smoothed down and less likely to react easily. Matte finish is the most common for countertops, and it helps the zinc react with everything from fingerprints to tap water. With patinaed zinc, an acid is used to create a reaction with the top surface. This is ideal for applications that need a specific look from inception.
Figure 4 — Like laminate or granite, there will likely be seams in zinc countertops and it can almost certainly be expected in countertops longer than 120 in. or those with intersecting shapes, as can be seen in this 6-in. edge profile in Paris in Town Cafe, in Florida. Zinc as a Countertop Material Zinc is part of a design trend that includes the use of natural surface materials with rustic or unique looks. It is a mineral essential for human health, but like many things, ingesting too much is not good. As such, it is not used for cookware, but it is safe for everyday countertop use. With a natural silver color, zinc is a soft metal that will react to its environment. In a counter or tabletop situation, the reactions
Seams—there will likely be seams in zinc countertops ,and it can almost certainly be expected in countertops longer than 120 in. Likewise, L-shaped countertops will have seams (see Figure 4). With Mio Metals, in some applications the countertop will ship in sections that will bolt together on location and the seam will just butt together. However, seams can be soldered and sanded down flush. If carefully planned for, long straight sections can be broken up evenly or seams can sometimes be hidden around cutouts.
will be more diverse and frequent than other applications, such as a range hood. A full understanding of what it will be like to live with zinc countertops is key to customer satisfaction. “If you’re expecting an even color, always polished surface, please consider a different material,” said Cain. “Zinc reacts with everything from water to fingerprints to lemon juice, and hopefully this is part of the appeal. It also may develop dents and scratches.
It’s more than just learning how to be more profitable, saving money on the bottom line and getting great referrals and discounts. Call ISFA today and find out how to make your world a better place.
Toll Free: (877) 464-7732 www.ISFAnow.org Circle RS#05 on page 49 or visit www.isfanow.org/info. International Surface Fabricators Association • Vol. 5 / Issue 2 • 17
Figure 6 — Because zinc is a relatively soft metal, through regular use dents and scratches will form in the surface and then wear back down over time, adding character to each installation.
Figure 7 — When end caps or other pieces need to be joined to the main top, Mio Metals uses a soldering method vs. welding to help limit the energy used in the fabrication process.
is used to create an even surface without any
For everyday cleaning, mild dish soap and a
oilcanning. Figure 5 — Custom fabricated integral sinks are available with zinc countertops, but they can be a costly proposition because steel cradles also have to be built to encase them.
Mio Metals’ edge profiles can be anything from
Sink options—Zinc Countertops are suitable
custom edges can also be created.
for both drop-in and undermount sinks and Mio Metals offers stainless steel sinks that
work well in both situations. Additionally, the company fabricates integrated zinc sinks in
some applications, but they can be a costly proposition (see Figure 5). “The reason for
the additional cost is that zinc is very soft and
¾ to 10 in. A variety of profiles can be done,
from standard radius edges to square, rounded, indented or even raised profiles. Any number of Like laminate tops, sections are joined with bolts (dog bones) and wood biscuits. The
metal does not bend down into the seam area so butt joints are similar to those of granite or
laminate. Caulking that joint during installation is recommended to keep it watertight.
will lose its shape,” explained Cain. “So to
When end caps or other pieces need to be joined
encase them, which means we basically build
Then, once the zinc is properly adhered, it goes
prevent droopy sinks, we create steel cradles to two sinks: one in steel and one in zinc. From
a performance standpoint, stainless steel is a
much better alternative and is my preference.” Other characteristics—Zinc is a good
conductor and will transfer heat quickly,
so there is no worry with setting hot pans on it. However, using a cutting board is
recommended because of the softness of
the material. Through regular use dents and
scratches will form in the surface and then wear back down over time, adding character (see Figure 6).
Zinc is also nonporous, so all of the spots that form on it are only on the top surface layer.
As such, they are usually able to be removed through polishing or buffing. The Basic Process First the subtops are built out of ¾-in. plywood,
with edges and cutouts built up as necessary— very much like a laminate countertop. Zinc
sheet that is either 1 mm or 1.5 mm thick is
then adhered to the subtop with waterproof
construction adhesive. Then a vacuum press 18 • Vol. 5 / Issue 2 • International Surface Fabricators Association
to the main top, they are soldered (see Figure 7). on to the finishing process. From the time of final measurements, a typical countertop is produced in about a week. However, the typical schedule
requires about four weeks’ turnaround time from
start to finish. And, of course, more complex jobs require more time.
Pricing for Zinc Tops The price per square foot varies greatly. Primarily, it comes down to labor, shipping and how many details are spread across how many square feet of countertop. Therefore, it is difficult to give a standard price, but projects with standard
sponge or soft towel will clean the surface. Any cleaner that contains citric acid, ammonia or other harsh chemicals should be avoided to reduce any unwanted aging or spotting.
And while occasional use of the abrasive side of a sponge can be good to help remove any built-up oxidation that forms naturally on the
metal, Cain doesn’t recommend polishing on a
regular basis. “If the patina becomes unsightly in an area, it is possible to use a metal polish, such
as Brasso, to restore the color to the original gray, or another technique is to sand it with a scotch
pad to remove the top layer,” he explained. “Both of these options tend to require working on the entire surface to get an even appearance, and we do not encourage it because it is a lot of
work, and after you do all of the work, the metal will continue to react to its environment and the patina process begins again.”
There are a few situations, however, where it is recommended. “We did an exterior bar for the Telluride Ski Resort in Colorado and they will
only use it during the winter months,” said Cain. “During the summer, the zinc will weather and patina based on whatever leaves or sticks or
water may fall on it. So, to get it ready for the start of the ski season, I recommend that they scour it to remove any oxidation that has formed.”
edges, finish and utilizing drop-in sinks might be
While even Cain admits zinc countertops are not
complex work easily going higher.
offer another unique option. In the right place,
in the $80- to $160-per-sq.-ft. range, with more Cleaning and Maintenance
The care and maintenance for a zinc countertop is pretty easy and just requires the right
expectations. If the end user understands that
the material reacts to its environment, creates a
patina that is ever-changing and will develop the occasional scratch or dent, then it is as easy to clean as any other surface.
for everyone or every situation, they certainly under the right circumstances and, perhaps
most importantly, with the right expectations,
they are an option that can really make a project one to be remembered.
For more information contact Joe Cain, president of Mio Metals, Inc., 400 Western Ave., Petaluma, CA 94952; phone (888) 530-7630; email sales@miometals. com; website www.zinccountertops.net or www.miometals.com.
Copper as a Countertop Material
This private residence island countertop features seams that fall in-line with the cooktop cutout and handmade corner caps with copper dome head rivets.
Mio Metals’ Copperworks division has been crafting copper countertops since 1981, creating custom countertops and bar tops for homes, bars, restaurants, cafes and even picnic tables for exquisite terraces. But what’s the story behind copper as a countertop material? Copper countertops perform pretty much the same as zinc countertops when it comes to the finish and patina. The primary difference is that the copper is an orange-red base color that will turn to brown in an interior situation. Green oxidation commonly only happens in exterior applications and, unless you are on a coast, can take decades to really develop. When it comes to copper, you can watch it evolve from the moment it is installed. Copper countertops take on a beauty that is truly unique to every installation. With the metal’s natural patina process, it will show character based on how it is used. Also of interest is the fact that the EPA has certified copper as antimicrobial — the first surface material to be certified as such. And while it should be noted that Mio Metals is not certified by the EPA, designers and consumers may want to give some consideration to this positive aspect of copper as a countertop surface. Texture and Dents Because copper is a relatively soft metal, it is subject to denting. However, in most everyday use, it will stand up to typical kitchen wear. Over time, though, dents will form from various situations that arise. One option to add character and combat denting is to have the surface textured with a hammering effect. Starting off with a light texture is a great option to differentiate a copper countertop and
hide any dents that may form over time. Because texturing is noticeably bumpy, light or medium texture is recommended for countertops. Pricing When it comes to the price of a copper top, prices vary greatly. Numerous factors affect the price, from the fabricator chosen to the edge detail to the overall complexity of the project. A general price range is somewhere between $80 to $200 per sq. ft.
This sushi restaurant chose a long copper bar with hand-wrapped rail to provide an ever-changing surface. Within a week, the patina made the copper look like it had been there for decades.
Care and Maintenance For those who want a shiny copper kitchen, be forewarned, a lot of work performing regular polishing with odorous polishes is in your future. However, if you are content with the beauty of the aging process and watching the material react with its environment, caring for copper surfaces is not overly difficult. Cleaning a copper countertop is simply done with mild dish soap and a soft cloth or sponge. Mild abrasives can be used, but are not recommended. A mild abrasive pad, such as those found on the back of a sponge, can help remove dried-on substances, but too much pressure may leave marks. However, the shiny marks will soon darken, and any grooves put in the metal will eventually be rubbed down. If something extreme happens — such as a wine spill goes unchecked for a long period of time — an unsightly blob may form in an area that gets a lot of visibility. In these cases, metal polish, such as Brasso, may be used on the affected area to return it to a bright, shiny copper. However, Mio Metals warns that the challenge is determining when to stop polishing. “We still don’t recommend polishing the whole countertop
This wine tasting room features copper countertops all around, attracting guests to sit and sample the latest releases. because it is a smelly, time-consuming job,” states the company’s website. “Just create a polished area in place of the unsightly blob and let that area begin its aging process again.” For more information, visit www.copperworks.com. International Surface Fabricators Association • Vol. 5 / Issue 2 • 19
Taking Green up the Chain DuPont Achieves Zero Landfill Status in Building Innovations Business Just about everyone in the surfacing industry has seen the numerous
environmentally friendly products to hit the marketplace, ranging from materials housing recycled particulate to those
utilizing sustainably harvested bio-based
components. However, there is a lot more that goes into manufacturing surfacing material
than the actual material itself. What about the scrap and the packaging and all that goes
into shipping and distribution of the products? At least one major surfacing material supplier, DuPont, has carried the initiative right up the chain, and has achieved zero landfill
status in its Building Innovations business.
It did this by reducing, reusing and recycling manufacturing byproducts and waste at
manufacturing sites globally. After three years
of focused effort, DuPont Building Innovations has become completely landfill free, reducing its environmental footprint from 81 million
lbs. of landfill waste annually to zero. Now,
through the “Drive to Zero” landfill program,
none of the waste generated by the business from the manufacture of DuPont Corian solid surfaces, DuPont Zodiaq quartz surfaces, DuPont Tyvek weatherization systems
products and geosynthetic textiles is sent to landfills.
“The Drive to Zero landfill program is good
for our business, good for the environment and highly valued by our customers,” said Timothy P. McCann, president of DuPont
ways, too. Manufacturing byproducts, unusable raw materials, product scrap, construction
debris and even cafeteria waste were all within scope at the project’s 15 global manufacturing and partner sites.
Today, material that previously may have been
destined for a landfill is being reused or recycled, including:
Building Innovations. “Working with our
■■ Sanding waste from the manufacture
landfill goal was critical to the success of
replacement in concrete;
footprint. Collaborating with our business
recycled content in first grade products —
our ambitious project goal of zero landfill.”
Corian solid surfaces that contain up to 20
supply chain partners to tackle the zero
of Corian and Zodiaq is used as a filler
our business in reducing its environmental
■■ Ground-up scrap Corian sheet is used as
partners allowed us to succeed in reaching
such as the company’s Terra Collection of
DuPont’s Building Innovations division created mountains of scrap from the manufacture of Corian solid surface and Zodiaq quartz surfacing, along with other products and ancillary processes, amounting to 81 million tons of waste per year. This is equivalent to the weight of 16,200 average cars or 1,013 loaded tractor trailers. However, through its “Drive to Zero” program it eliminated and repurposed all landfill wastes from 15 separate locations over the course of three years. ■■ Carrier belt film is sold to a third party who melts it down to make industrial adhesives (see Figure 3), and ■■ Cafeteria waste is recycled into worm bedding or converted into energy.
percent recycled content (see Figure 1);
How does a company go about finding suitable
use waste reduction strategies, but also
■■ Crushed scrap Corian is sold for use as
uses for its refuse? It isn’t easy. “Our Drive to
to accomplish a feat of this enormity and
stone (see Figure 2);
to Zero project was comprehensive in other
ground into animal bedding;
DuPont Building Innovations had to not only recycle and repurpose waste to be able
road sub-base material and as landscape
completely eliminate landfill usage. The Drive
■■ Shipping pallets are repaired, reused or
20 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Zero team worked very hard to find the partners we could work with collaboratively to repurpose the waste generated by our manufacturing facilities,” said DuPont’s resident Six Sigma
Figure 1 – In addition to reducing waste, recycling was another tool for the program, which uses line scrap made in the creation of solid surface by grinding it for particulate in the Corian Terra Collection of solid surface. Blackbelt Global Project Leader Dave Walter. “In truth, finding the companies and people who
could help us on this front was one of the most challenging things about the project, and we
devoted a lot of time to finding the right uses and application for our waste streams.”
DuPont Building Innovations, the leading supplier of solid surfacing material for McDonald’s restaurants, was the first
company ever awarded McDonald’s Supplier Sustainability Award.
The Six Sigma business management
“In keeping with McDonald’s priorities, we
years of the project, which was critical in
Award as a way to recognize suppliers that
involved. Using this approach allowed the team
products and services that contribute to the
were generated and how much waste was being
said Jim Carras, senior vice president of U.S.
methodology was used throughout the three
developed our new Supplier Sustainability
helping the team map out all the waste streams
demonstrate leadership and provide us with
to understand where and why waste streams
environmental sustainability of our restaurants,”
produced by each.
Restaurant Development for McDonald’s. “We
DuPont uses Six Sigma methodology across the
corporation as a disciplined, data-driven business management strategy to help eliminate defects
congratulate DuPont Building Innovations on
being the first company to be recognized with
this award for their environmental stewardship.”
and reduce waste, explained Walter. “We used a
In addition to the positive benefits associated
year life of the project and continue to use these
achievements were accomplished with no
our locations to ensure we stay at zero landfill.
financial benefit to the business.
number of Six Sigma tools throughout the three-
with corporate responsibility, the program
tools to help monitor our performance at each of
capital expenditures, and actually provided a
There was a tremendous amount of data here
While DuPont accomplished its zero landfill goal,
that needed to be looked at. Six Sigma essentially helped us make sense of it all.”
Figure 2 – Crushed Corian scrap is repurposed as road sub-base material and also turned into landscaping material.
the challenge for environmental responsibility
doesn’t necessarily end there. The company has
Figure 3 – Every stream of waste was taken into account, including carrier belt film being melted down for adhesive; sanding waste from Zodiaq and Corian being used as a filler in concrete; pallets being reused an repaired or turned into animal bedding; and even cafeteria waste being repurposed in worm bedding. this is all being sorted through, we recommend
The landfill project was particularly unique in that it
also given much thought to the waste generated
are often made for other companies. This meant
“We continue to look at the possibilities here
Humanity or a local trade school who may have
DuPont fabricators,” said Walter. “It is not
team members in our Wilmington, Del., office
this waste up and haul it back to DuPont’s
Ronald McDonald house by selling decorative
consumed in the process. We have instead been
Corian color samples. It really is amazing what
included third-party partner sites, where products
that the project team had to manage the challenge of eliminating all unrelated product manufacturing landfill waste. But, it did so, and some locations even beat the company’s three-year goal.
“The feedback from our customers has been tremendous,” said McCann. “In fact, DuPont
Building Innovations recently won McDonald’s Restaurant Division’s first-ever Sustainability
Award, which I think tells you just how much one
of our largest customers values what we’ve done
in reaching zero landfill. I’m proud of this initiative and what it says about our business at DuPont.”
by fabricators of Corian and/or Zodiaq.
that fabricators look at donation options like the Storehouse of World Vision, Habitat For
and would like to have an option to offer our
a usage for scrap material,” he added. “Some
environmentally friendly to have to pick all of
just donated several thousand dollars to the local
manufacturing sites for recycling due to the fuel
magnets that were created using discarded
looking at more regionalized options that could be utilized.”
“There are a number of regulatory approvals
that are needed to be able to use ground solid surface scrap as drainage rock or in road sub base, so it is going to take some time. While
people can do when they collaborate and think creatively to help solve a problem.” For more information visit www2.dupont.com/ Building_and_Construction/en_US/sustainable_ building.html, call (800) 426-7426 or email firstname.lastname@example.org. International Surface Fabricators Association • Vol. 5 / Issue 2 • 21
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Writing the Killer Sales Plan: Your Ticket to Sales Success By Kirk Heiner
2) “It is established by understanding.”
Every 60 seconds a company goes out of
3) “It profits wonderfully by measuring or
business. More than 80 percent of businesses
have no written plan to succeed in sales. Is it any wonder why more than 96 percent of businesses
The man who wrote those three principles
will survive. But who wants to just survive? Why
Solomon. Millions of people consider him to be
fail within the first 10 years? And only 4 percent
was the world’s only known trillionaire: King
the wisest man to have ever lived. Notice that
the secret to his success principles begins with
If you don’t have a good sales plan, plan on
a wise plan.
When the wisest and wealthiest man in history
Every business needs a Sales Success Plan.
says, “make wise plans,” do it.
We’re not talking about a business plan you
Why Businesses Fail to Plan
would use to go borrow money from a bank.
This is a living, breathing document designed
So why is it that so many businesses fail to
to steer your company’s sales success by well-
have any written plans for their sales success?
thought-through strategy and tactics.
Simple — it’s a lot of WORK! Napoleon Hill, one
of the greatest writers on the subject of success,
What It Is
A good sales plan is your road map to your sales
said that mental work is some of the hardest
goals. It gives you vision and helps give clarity
the best thing about it is that it’s simple. It’s not
work you’ll ever do. Creating good plans is
sales tactics. It helps assure that your actions
it may not guarantee success, it surely will
anyone in your company, can do.
to the destination. It provides structure to your
“easy,” but it is simple. And if you do it, while
have purpose and are part of an overall system
increase your odds.
for achievement, not just random acts. What It’s Not!
Your sales plan is NOT a business plan. It’s not something you just use to shop for money. It’s also not just a marketing plan for how you will spend your advertising dollars.
I worked for Tony Robbins, a world-renowned
success coach and his business partner, Chet
Holmes, one of America’s greatest sales gurus, and they taught me that business must be
intentional. We would have sales meetings
three times a week, every week. They are dead
serious about success. They know what it takes to thrive, even in a lousy economy. Strategy vs. Tactics
Holmes once said, “The strategist will slaughter the tactician every time, and 98 percent of all
CEOs are tacticians.” Tactics are just random acts in hopes of getting some sales, and in
recent years we’ve all learned that hope is not a strategy.
You’ve got to have plans and a winning strategy if you want to do well and prosper in this new
economy. This article will show you one of the best ways to create a winning sales plan, and
22 • Vol. 5 / Issue 2 • International Surface Fabricators Association
more important than just about anything you, or If you are trying to succeed at sales with a
Why Do I Need One?
million disjointed, random tactics, you will never
plan anyway? Why can’t I just do what I
approach. Your actions won’t work to build upon
Momentum! You can never get momentum
frustrated when one tactic or another doesn’t
You may be thinking, “Why do I need a sales
enjoy the result of a cohesive, planned sales
feel or think is right each day?” Here’s why:
each other and generate any steam. You’ll be
doing random actions that don’t work together
work. And believe me, you’ll remember the failed
as a whole.
ones more than the triumphs.
Another reason is that the process of thinking
A well-thought-through sales plan allows you
to think about issues you might miss. It helps
situation. Ask questions like: Who are we in the
It also provides a tracking system for you and
we best attract them? It’s a concerted effort
through the right strategy and actions forces you
to step back and take a 10,000-ft. view of your
you gain perspectives you might not have had.
marketplace; who are our clients; and how do
your staff to see how they’re doing, and to see
and has a harmony to it much like a symphony
whether or not you’re on track to get to your destination.
One last reason why having a sales success plan is crucial is because that is what has worked throughout history. The wisest and richest
man to have ever lived wrote down a code for success — just three simple steps. After 20
years of studying this man, I wrote a book on his success principles. They are: 1) “Any enterprise is built by wise plans.”
playing together vs. each of the different
instruments playing a different song all at the same time. Youch!
Remember, 4 percent of businesses survive.
About 2 percent actually prosper. To be in that
2 percent requires commitment. It means doing the work others won’t do, like planning.
Another big advantage of creating a great plan
for your sales is that you’ll get to know your ideal customers better — what they think, what they
want and what they’re REALLY buying. And it’s not your just product or service that they are
OR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR
buying. They may be buying prestige, status or
■■ How is our pricing structure? Should we
key influencing factors that drive most of your
When a man buys a Ferrari, he’s buying more
■■ How will we attract, hire and retain strong
dialogue around those factors.
even peace of mind.
raise prices or lower them?
than just a car. He’s buying image and how
expects to be treated differently because
he feels about himself when he drives it. He
■■ What are our goals? 60 days, 90 days, six
he’s in it.
■■ What needs to be measured? How often?
Why Most Businesses Fail Businesses fail because of two key factors: 1) They fail to create a REAL and well-thoughtout written plan. You must create a wise and actionable plan that you and your team can follow to reach your goals.
2) They fail to measure results to see if those planned actions are working. Are we taking
action daily? What works? What doesn’t? The old adage says, “What gets measured, gets
results.” Measure the most important things. Traditional business plans are only good for
going to the bank for a loan. I’m talking about a strategic battle plan designed to take your
sales to the next level. If you don’t have a wise
plan, you have no real strategy. And remember, strategy beats tactics every time. What’s In a Sales Plan? A winning sales plan will include answers to the following questions: ■■ Who are you? ■■ What do you sell? ■■ How are you different and better than the competition?
■■ Who is your ideal target client? ■■ What are your ideal clients’ shopping patterns?
■■ What are their greatest concerns,
frustrations and unmet needs with it comes to buying your products or services?
■■ Who is your competition? ■■ What are their strengths? Weaknesses? ■■ What are you clients REALLY buying? ■■ Where are the most profitable untapped niches in your market?
■■ Where are the greatest opportunities to take market share?
■■ What new products or services should we sell?
These are just some of the questions your sales plan should address. A Few Extras Here are a few extras that should also go into the plan:
■■ How will your sales staff create rapport with potential clients?
■■ Where do most of them live? ■■ What’s the best way to reach them? (Radio, T.V., Internet, mailers, etc.)
■■ What is the best message to engage prospects and make them want to do
target audience’s buying decisions? Develop a The third thing is excellence in delivering on
the promise of your product or service. Nothing can cripple a great sales plan faster than poor delivery or fulfillment. It will kill your referrals and worse, it deflates and discourages your
sales staff, even when that sales staff is you, the business owner.
Know thy Client When we launched our countertop sales
business, we went so far as to draw little
cartoons of the type of client we wanted to
serve. We created our plan and that business
went from a mere $60,000 its first year to being
in the top 5 percent of all businesses in America in five short years.
The better you know your clients, the more you
can communicate with them in ways that matter to them.
business with us?
Crafting the Perfect Sales Message
■■ Who can we ally with that also serves the
Here’s the final key to sales success. If you
same type client?
■■ What statements will clearly differentiate us in ways that our clients value? The BIG 3 If you want to win in sales, you must become
expert in three things. If you develop excellence in these three areas, you’ll do well.
master this one, everything works. If not,
everything fails. You must be able to articulate a clear and compelling sales message — one
that rings true to the potential client. I’ve seen
companies miss this one that have had to close their doors after 30 years in business.
If you don’t take the time to develop a message that causes buyers to stop, step back and
The first is rapport. People buy from whom they
consider new information, then to lean toward
sales. The process of crafting your winning sales
Most people are not good at this naturally. Build
success and failure. These are the things most
like, trust and respect. Learn how to develop
this into your sales plan. I know it’s an invisible
element, but it matters. It probably matters more
than your product or service. Write down exactly
buying from you, you will struggle to make
message can mean the difference between businesses fail to do. And as a result, most businesses fail.
how you will get better at creating rapport, being
Choose to be in the top tier of businesses that
this all happens in a matter of seconds, it’s a
In doing this, you will all but guarantee your
likable, trustable and deserving of respect. While
do the right things, not just the easy things.
bigger task than you may think.
success in sales.
Second, differentiate wildly in ways that matter
About the Author
to the customer, not to you. Your plan should
clearly outline the key reasons you are a better choice than your competition, and it needs to
ring your clients’ bell. Know the biggest, most compelling reasons they buy. What are the
Kirk Heiner is an author, speaker, and sales and communication coach that helps companies create their Perfect Sales Message. He’s the founder of KBExpo.com and has worked in the countertop industry for more than 20 years. He can be contacted at email@example.com. International Surface Fabricators Association • Vol. 5 / Issue 2 • 23
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Shop Management Matters From the desk of Jon Olson
Solid Surface and Millwork When most
people think of
Solid Surface Doors
requirement is acceptable. Remember, though,
first thought that
that different manufacturers may have different
comes to mind is
weight to their sheets, depending on the make-
countertops. Recently, though, many designers
up. It never hurts to double check.
have begun to see the value of solid surface as a millwork item. The same tools that are used
With some large doors that fit on tall cabinets
to make cabinets are also used to work with
you could face a warping issue. One solution is
solid surface. In fact, any door you see made
to run cross supports in the back of the door. I
out of wood can be made out of solid surface.
have also seen metal imbedded into the solid
Additionally, because of the ability to thermoform using wood can in some cases become quite easy using solid surface.
However, using solid surfaces on doors is just
the beginning. Some of the other areas that solid
surface can be utilized on are: fronts of reception desk, soffits, chair rails, light valances, interiors of cabinets — the list is really endless. There
are even whole buildings, right now, that have already been clad with solid surface material.
So with solid surface making its way into more
and more applications, it brings up the question, “Why is this trend taking place?” In my opinion,
long-term value is the main reason. Solid surface is renewable and repairable. It doesn’t fade or
solid surface. Knowing this, you can calculate the weight of each door to see if the hinge
solid surface, the
solid surface, designs that are difficult to build
a weight of 4.5 lbs. per sq. ft. for its ½-in.-thick
surface and then solid surface is applied back Doors can be fabricated out of all of the three
common thicknesses of solid surface available:
1/4, 1/2 and 3/4 inch.
over the metal. An extra step for sure, but certainly one with long lasting benefits! Solid Surface Drawer Boxes
If there is any area that needs more attention, it needs to be given to millwork shops as to how to incorporate solid surface into their millwork plans. Using 1/4-in. thicknesses: The most common way to handle this thickness is to build up all
four edges and set the build up back enough to
Drawers and drawer fronts are being
is 1/2 inch. This depth does not allow for hinge
is the same as making wood boxes. Drawer
accept hinges. The thickness you end up with
fabricated out of solid surface. The concept
boring but you can drill for inserts.
slides can be attached the same as wood
companies already established (because all of
Using 1/2-in. thicknesses: You can build up
installed by screwing them directly into the
product) is in the solid surface world. Building
depth allows for hinge boring the same as you
stain over time; it looks great years and years later. When you think of it, the only building material with a nationwide team of repair
the major solid surface companies warranty their
all four edges to achieve a 1-in. thickness. This
and maintenance managers love this about solid
would use for wood construction.
If there is any area that needs more attention, it needs to be given to millwork shops as to how to incorporate solid surface into their millwork plans. The reason is that many solid surface
opportunities that come in the door are changed because millwork shops don’t know if using solid surface for a given application is even
possible. And rather than face the indecision,
they work to change specs to another product. With that in mind, let’s review some of the areas solid surface can be used in a millwork setting.
24 • Vol. 5 / Issue 2 • International Surface Fabricators Association
construction. The drawer fronts can be
solid surface as you would with a wood
drawer front and box. Then you add inserts
into the back of the solid surface drawer front
Using 3/4-in. thicknesses: This is the same
and attach it from there. Note: Some have
there is a lot of room for hinges.
fronts using silicone. This is definitely not
With regard to solid surface doors, one question
fastener for this application for longevity and
basic process as most wooden doors; so again,
that comes up is “Do they need more hinges?” The answer to that question depends on the
weight of the door. The best way to determine
this is to keep in mind the weight restrictions of the hinges. (Your hinge supplier should be able
to help you with this). Also, you obviously need to know the weight of the solid surface. For
example, one common sheet manufacturer has
asked if you can simply attach the drawer
recommended. You really need a mechanical integrity of the construction.
Solid Surface Cabinet Frames Another option when using solid surface
in millwork applications is to blend wood
construction with solid surface. This can allow you to take advantage of the best properties of both materials.
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One of the best ways to do this is to make cabinet carcasses out of wood and apply solid surface frames and styles. This is really very easy to apply. All that is needed is a good bead of silicone and proper set-up time while clamping.
Side Points One thing to keep in mind while boring or drilling into solid surface is to make sure your tooling is carbide-tipped. Most tools are, but it’s worth mentioning here just to be on the safe side. Also, an outstanding mechanical application for solid surface is the “squirrel fixing system” made by a fantastic company in England called Cutting Edge. This little device allows you to bolt directly to solid surface. You can find out more about it at www.squirrels-uk.com/index.htm. We have used this device many times while building solid surface cabinets, and it can be really useful. These are just some reasons and ways to use solid surface in millwork. Hospitals already understand the value of it and the movement is on. Now, with newer additives in different brands of solid surface that fight germs, I believe the demand will be even greater. I think that as we become more green aware, residential designers will start looking at alternatives to wood, and one of the different varieties of recycled solid surface might fill a need. It is worth your effort to take the time to learn all you can about this new emerging opportunity!
About the Author Jon Olson is the online marketing and sales, social media, market development and communications manager at Sterling Surfaces/ Kitchen Associates, in Sterling, Mass. A solid surface fabricator since 1982, he has gained experience in all phases of fabrication, specializing in 3-D solid surface thermoforming. Jon is a past recipient of the ISFA Fabricator of the Year award and the ISFA Innovator of the Year. He can be reached at jon@ sterlingsurfaces.com.
Circle RS#06 on page 49 or visit www.isfanow.org/info. International Surface Fabricators Association • Vol. 5 / Issue 2 • 25
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Education Connection Multiple Chances for Learning and Networking in One Place ISFA Is Geared Up to Take International Woodworking Fair by Storm
information on solid surface, quartz surfacing,
The International Woodworking Fair (IWF) is
countertop trends and more.
quickly approaching and for the countertop
fabricator it brings with it a lot of opportunities.
This year IWF is hosting a full-day Countertops
Symposium put on by the International Surface Fabricators Association (ISFA), which promises
to be a great learning opportunity. ISFA will have a significant presence at the show not only in
providing the curriculum for the symposium, but
also with a booth, Annual Members Meeting and a Networking Event.
A big focus of ISFA has always been to provide
educational opportunities for the industry. In some cases this has been hands-on fabrication training,
stone, laminate and a variety of other countertop options. It includes discussions on materials,
machinery, outsourcing vs. in-house fabrication, Speakers include Russ Berry, President of A.S.S.T and ISFA, Mike Nolan, owner of
countertop company Windbound Co. and ISFA Director of Education, David Paxton,
owner of Paxton Countertops, and Kevin Cole,
Communications Director for ISFA. Those wishing to attend can sign up on the IWF website (www. IWFatlanta.com), call (404) 693-8333 or even register on-site the day of the event.
The event is sponsored by Laser Products Industries, a supplier of digital templating
equipment, Specialtytools.com, a provider of
IWF Networking Event Immediately following the ISFA Annual Meeting, will be an IWF Networking Event. This is a great opportunity to spend time with your peers,
make new connections, meet the ISFA Board of
Directors and staff, reconnect with old friends, find out what ISFA has been up to and pick up some useful information. The event, scheduled from
4:00 p.m. to 5:30 p.m., is in the same room as the
ISFA Annual Meeting that precedes it (the Thomas Murphy Ballroom, Building B, Upper Level). Hors d’oeuvres and drinks will be served.
The ISFA-IWF Networking Event is sponsored by Eurosoft, makers of software for design, estimating, quoting and manufacturing countertops.
tools and supplies to the countertop industry
Please RSVP to Meg@isfanow.org or call the
surface sheet goods.
spot is reserved.
and SolidSurface.com, an online source for solid
ISFA office at (877) 464-7732 to make sure your
such, ISFA’s participation in IWF in Atlanta again
this year is just such an effort. The show runs from
ISFA Annual Member Meeting
Taking advantage of the information out there
August 21 to 25, and includes full-day symposiums,
In addition to a booth at the show, join your fellow
educational sessions and exhibit hall. ISFA will be
ISFA members on the opening day of IWF for its
important part of growth and success. Don’t miss
at Booth #4423, so make it a point to stop by and
Annual Member Meeting where business will be
find out what’s going on with your association (and
conducted, this year’s winners of the coveted ISFA
pick up a ticket for the Networking Event).
Awards will be announced, the Board of Director
election results will be revealed, and you can meet
and in others it has been connecting people and letting them share their real life experiences. As
Kicking off the show, ISFA is once again
putting on a full-day symposium in Atlanta.
The seminar, “Examining Countertop Options:
Turning Opportunities into Profit,” is designed to provide a wealth of information to established
the ISFA directors, staff and fellow members.
It’s a great opportunity to get involved and find out what ISFA has planned for the future.
All current active ISFA members are invited to the meeting.
countertop fabricators, as well as cabinetmakers
The meeting will be immediately followed by
practices for resourcing within the countertop
served along with this great opportunity to share
intelligence on the countertop market and
Date: August 22, 2012
and casework providers who are exploring best
a networking event. Snacks and drinks will be
market. Don’t miss this opportunity to gather
with and learn from your industry peers.
get access to some of the best minds in the countertop industry today!
The presenters include the owners of successful
countertop and architectural millwork companies
who are well versed in the technology, techniques
Location: IWF, Georgia World Congress Center, Atlanta
Room: Section 4 of the Thomas Murphy Ballroom (Building B, Upper Level)
and business requirements of countertop
Time: 2:30 - 4:00 p.m.
and commercial operations, and encompasses
the annual meeting from 4:00 - 5:30 p.m.
operations. The session covers both residential 26 • Vol. 5 / Issue 2 • International Surface Fabricators Association
A networking event is to follow immediately after
and making connections with others can be an the opportunities.
For more information on any of these events,
contact ISFA at (877) 464-7732 or email Meg Pettingill at Meg@isfanow.org.
Special thanks to these sponsors, whose assistance is making the Countertops Symposium and the ISFA Networking Event possible.
Subscribe Today! Your subscription automatically starts the next time an issue is mailed out.
Personal Information Name: Title: Company: Address: City: State/Province: Zip/Postal Code: Country: Phone: Fax: By providing your fax number, you are giving ISFA permission to send you information via fax. q Check here if you do not wish to receive education event information via fax. Email: q Check here if you do not wish to receive Product and Service information from ISFA and our industry partners via email. About Your Business Order online at www.ISFANow.org
What type of material(s) do you work with? q Solid Surface
q Other (please specify): ______________________________________________________
or fax this form back to ISFA at (801) 341-7361 or by mail: 165 N 1330 W #A3Orem, UT 84057
International Surface Fabricators Association • Vol. 5 / Issue 2 • 27
Tightening the Belt in Tight Times Taking Advantage of Digital Templating By Dan Louis If you listen to the national news, you know that businesses are just not hiring. Most
per ft.) Most fabricators, who aren’t
If you financed a templating
go from 8 to 10 percent screw-ups to
the math says that the
too proud to admit it, say they can less than 1 percent.
system for one year,
fabricator would stand to see
manufacturing and service organizations are
6. What if you have a CNC but are digitizing
downturn in business that we have experienced.
templates? First, you’re making a second
more efficient is the simple answer, but you may
hour to do it with yet another person. Remember
Maybe not. I’d like to propose a handful of “what
around the room and didn’t make any sense
Oh, by the way, you can write off ALL of these
labor, time and money.
them. If you don’t like paying taxes (like me), and
If you do a little simple math on items 1 through 6
somewhere around $5,000 in taxes and own
becoming more “lean” to make up for the
templates in the shop from sticks and glue
So what are they doing to become lean? Being
attempt at interrupting the top and another half
think “we’re already as efficient as we can be.”
the game of Post Office when a phrase went
ifs” for you to consider.
when it reached the final person? Again, that’s
1. What if you used no paper to sell, template and make a job in the shop? Surveys show
that a 10-kitchen-per-week fabricator stands to save about $11,000 annually on paper,
toner, envelopes, stamps and labor. That’s 40
cents per ft. at 10 kitchens per week. Plus the elimination of “I can’t read Bob’s writing” or
“I lost the worksheet” type issues. And you’re making your operation more “green.”
2. What if you didn’t buy any Coroplast, lauan,
hot melt glue, etc. at all anymore? Look at that annual bill once! (Besides we should cut down
above, you should get about a $5 per ft. or more decrease in cost per job. That’s $250 per job on an average 50-ft. project. I’d say that’s lean and green, too!
If that sounds good, you should take a look at
too! (Usually green costs more; here it costs less.) 4. What if instead of two or three installers
whittling away for one to two hours at the tops
at the job to make it fit, the tops fit right and only
quick things like cooktop cutouts or faucet holes
and seams would need any attention? That’s two to six man hours or around $40 to $120 for each job. It could mean $1 to $2 per ft. less cost and fewer broken or lost tools too!
want to take the granite plunge in-house.
capital equipment costs the year that you buy
you have around $13,000 in profit, you will pay NO equipment in the process. So, look at your
profit picture as the year comes close to the third quarter, and you may decide to own a money-
making piece of equipment instead of giving the
government your money. Heck, you worked for it!
the other guy. When you make a kitchen for 20
shouldn’t be spending.
to invest $500,000 in equipment to do it. If you
using a car instead of a truck would use less gas
a waterjet-saw and stone CNC router, if you really
easy.” But it’s time, and time is money that you
3. What if you could cut down on trucks and gas
from the job. You would save plenty of gas and
which equals about what it would cost to finance
It’s all about being the low-cost producer in
route an edge at the job on solid surface; that’s
If you aren’t working with granite, you may start
the templates to the shop? Just email them back
per month. That’s more than $100,000 per year,
digital templating. You might say, “Heck, I can
trees to build things, not throw them away.)
for them? What if you don’t even have to bring
a bump in cash flow of about $9,000 to $11,000
to see more opportunities there but don’t want
your market and doing more right things than percent less than your competitor, you have
two choices. One, sell for the same price you
normally do and make 20 percent more, or two, reduce the price to crush the competition.
sub out a job to a granite fabricator, you should
There’s a commercial that ran recently with a
because they can’t fix a profile on a granite job
like a phone booth, Atari, eight-track tape
templated jobs to fit right the first time.
back by what seemed like a big magnet.
Some digital templating systems will do some of
caption read, “If you’re not moving forward,
pay $2 to $3 less if you supply a digital file
new car amongst a bunch of obsolete things,
at the jobsite — and most all count on digitally
player, etc., and everything was being pulled
the things above and some will do all of them.
The cost will be somewhere between, $13,000
and $23,000. They all carry the same accuracy (about 1mm or 1/32 in.), but you don’t always
get what you pay for, so research which system works best for your needs. What features you’ll
Suddenly the driver sped forward and the you’re going backwards.” It rang true.
For all of you who think you’re fine with the way you’ve been doing it for years, imagine having
surgery done by a doctor who hasn’t kept up on any new technology. Get the point!
need and your budget usually dictate where you’ll
About the Author
from six kitchens per 100 down to one? If you
of jobs you handle per month, you may be able to
you just saved $72 per kitchen (another $1.50
that’s a very fast return on your investment.
Dan Louis is CEO of Laser Products Industries, a supplier of digital templating equipment. For more information contact him at (630) 679-1300 or by email at dlouis@ laserproductsus.com.
5. What if your rework/scrap costs were reduced
end up. Do the math. Depending on the number
use only $1,200 to rework or remake a top, then
pay for a system in just one to three months, and
28 • Vol. 5 / Issue 2 • International Surface Fabricators Association
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OR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE Fabricator ABRICATOR • FORProfile: THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR
The Countertop Shop
Photo by Sarah Sobel-Poage
Michael Langenderfer, owner of The Countertop Shop, and daughter Melissa Langenderfer, operations manager, in the showroom. residential market,” explained Mike. “The new equipment we invested in also allowed us to
offer several additional products which boosted our sales.”
So along with granite, the company also began Photo by Rick Volkman
The Countertop Shop, in Holland, Ohio, is a
year and then brought on a partner. However,
can make a real difference when it comes to
Langenderfers had an opportunity to purchase
prime example of how research and planning building a successful fabrication business. The moves are calculated; involvement is key; the changes are well reasoned; and investment
in both employees and technology is not an
afterthought. And these key elements have led to a growing business and a good example for others.
In the Beginning The principal owners of The Countertop Shop are Mike and Karen Langenderfer, who 24
years ago decided to get into business for
themselves. Their business venture wasn’t
without growing pains, but it eventually led them down their current path which has served them well.
“After 32 years of marriage, three children, three
after the second year in the sign business, the
a commercial cabinet company, and so decided to sell their stake in the sign venture.
They operated the business together for the first 30 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Investing in Technology There is no doubt that when it comes to
technology, the Langenderfers see it as an
However, by 2001, they were looking for a way
served their company well.
on. And making such investments carefully has
to expand and diversify the business. That is
After looking at several brands and talking to
where countertops came into the picture, and took over.
“We purchased a small residential countertop shop in June of 2001,” explained Mike. “By 2003 the countertop business was
outperforming the cabinet business, so we
decided to close the cabinet company and focus on our biggest area of revenue by
devoting ourselves to expanding the countertop business.”
well. However, in the early 2000s, granite prices
would best serve the shop.
it propelled them through the next 13 years.
researching numerous businesses that were from scratch. It was a sign company called
research before deciding on what equipment
investment — one that they expect a return
Originally offering laminate and solid surface
for sale, in 1988 we decided to start a business
take the investment lightly and did plenty of
In 1990 they took over a cabinet business and
grandchildren, and three business ventures, we
are still together,” said Mike Langenderfer. “After
offering quartz surfacing products, but it didn’t
countertops only, The Countertop Shop did very dropped and demand increased, prompting
Langenderfer to expand into the hard and shiny. “In 2003 we decided to add stone fabrication equipment and broaden our offerings to the
others in the business, the first piece of stone
equipment purchased by The Countertop Shop was a Park Industries Yukon Bridge Saw. Then in 2007 the company added a Park Destiny CNC stone center, and in September 2011
replaced the bridgesaw with a Park Fusion saw/waterjet combination machine. “Each
upgrade increased our capacity and allowed
us to increase sales,” explained Langenderfer.
“The saw/waterjet machine alone has increased our production by more than 30 percent.”
But the company’s stone equipment isn’t the only area they have taken advantage of the available technology advancements. “Over
the years we have made many changes in our procedures and the equipment we use,” said Mike. “A very helpful tool is our scheduling
software: the Moraware Job Tracker System. It
Photo by Sarah Sobel-Poage
Kris Garber operates the Park Fusion combination waterjet/saw that The Countertop Shop upgraded to in 2011. The investment increased production capability by more than 30 percent.
Photo by Sarah Sobel-Poage
In 2003 the company broadened into stone fabrication, allowing it to offer several additional products that boosted sales. Today granite and quartz fabrication account for about 80 percent of its business.
allows everyone in the office to have real-time
the jobsite so the customer can see what
name to the date the job was completed and
Products LT‐55 system is accurate, and it’s
information on everything from the customer’s everything in between. It even allows us to log onto jobs from the field to check information
or make changes. Plus we can give customers password-protected access to the system so
they can check the status of their orders or look up past orders.”
Another area that has had a large effect on operations is with templating. Like most
fabricators, The Countertop Shop started out using wood strips and hot-melt glue guns to make stick templates. However, when
their countertop will look like. “The Laser
always helpful to be able to show the customer what an overhang or corner will look like,” commented Mike.
The Langenderfers give a lot of credit to the
equipment and software they have made use of as their business advanced, but they also give credit to their employees, who are also highly valued and dependable.
Employees as Investments “The most important resources that we have
outside sales, and Melissa runs the operations of the company.”
Along with the family ties that make for an
environment where trust is long-developed, The Countertop Shop is very careful about who it brings into its operation. “All of our employees have had background checks
and drug testing so our customers can feel
confident knowing that we only use skilled and qualified personnel,” explained Langenderfer. “They all wear company uniforms and are
required to maintain good personal hygiene and appearance.”
invested in over the years are our employees,”
Another thing that unites the company’s staff
extremely dedicated employees and a very
under a common goal. “Our mission statement
template system where with the aid of
making suggestions about where we can save
Mike. “The purpose of The Countertop Shop is
photographs of the jobsite and downloaded
suggestions allow us to produce top-quality
and on time with no excuses. [Our goal is] to
computer then processed the photos into a
The company currently employs seven
the company purchased CNC equipment, it
said Langendefer unequivocally. “We have
is the focus that is placed on uniting the group
“We went from stick templates to a photo
small percentage of turnover. They are always
is something we keep in mind every day,” said
special targets, tape and a camera we took
money or do a procedure more efficiently. Their
to provide all orders, to all customers, complete
them to a computer,” said Langenderfer. “The
products and help to secure their future.”
do everything above average from the quality of
became apparent that its templating process was out-of-date.
format that the CNC could understand to cut the material to the template produced by the
production workers, four installers and eight
our finished products to the effort we put forth to meet the customer’ expectations.”
office staff, including programmers, salespeople
As such, real emphasis is placed on the sales
And in 2010, the company once again
family members, who are fundamental elements
team. It is this development of partnership
over to a laser-based templating system that
and Nick, are integral parts of the business,”
and helps to set the proper expectations. And
templator to produce an actual drawing at
our other salesperson, handle inside and
and a templator. Among the staff are also two
staff making the customer feel a part of the
revamped its templating process by switching
of the operation. “Two of our children, Melissa
and connection that engages the customers
is not only fast and accurate, but allows the
explained Mike. “Nick, along with Jim Schuster,
this feeling of partnership also extends to the
International Surface Fabricators Association • Vol. 5 / Issue 2 • 31
OR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE (continued from page 31) FABRICATOR • FOR THE FABRICATOR ABRICATOR • FOR THE FABRICATOR • FOR THE
The Countertop Shop
Connections Count An important part of the philosophy behind The Countertop Shop is making connections with peers, whether they are local, such as the Toledo Home Builders Association, Remodelers Association and the Regional Chamber of Commerce; or a larger national or even international peer group. “Because of our connections to area organizations, we feel confident we have a good idea about the local market,” said Langenderfer. “And as a board member of the Small Business Development Center at the Toledo Regional Chamber of Commerce and the vice president and president‐ elect of the International Surface Fabricators Association (ISFA), I am in touch on a regular basis with other fabricators and businesspeople from all around the country and even Europe.”
Photos by Rick Volkman
He notes that these connections allow the Langenderfers to help others in similar situations, but that the knowledge they bring are invaluable to his business. “By being members of those associations and organizations, we are able to give back to the community and the industry,” said Langenderfer. “But the biggest benefit of giving back is what we gain in return. Those groups hold us up and reinforce us. They often boost our morale. By hearing what is going on in the area and discussing the industry with our peers, we are encouraged that we are on the right track. By being able to share our experiences, opinions, advice and suggestions, we are able to make intelligent decisions and can try to avoid the problems and pitfalls that others have already experienced. “When you give your time and talent, you get it back in many ways,” he expounded. “I have never attended an ISFA event that I did not come home from with an idea that would make us money and/or a better company. I swear that my success today has a lot to do with what I’ve heard or learned at ISFA functions. The Million Dollar Mentor Program literally turned my business around. You truly get back more than you give, but you have to give to get a return. By giving my time as an ISFA board member, attending ISFA events and industry trade shows, I have been blessed with many friends in the industry and around the world. It’s our industry and we really need to be involved. If you want to be successful and grow your business, you need to surround yourself with successful people and ISFA is the place to do that.” The Business Today Today the company fabricates and installs everything from laminate to granite, including solid surface, quartz surfacing, recycled products, wood and even concrete countertops. The brands run the full gamut, including Cambria, DuPont Corian and Zodiaq, Silestone, LG HI-MACS and Viatera, Caesarstone, Hanstone, Formica, Gibraltar, Staron and Livingstone. It operates out of a 10,000-sq.-ft. building with about 2,000 sq. ft. used for office and showroom space, and is looking at the options to buy or build a larger facility. The Countertop Shop is currently producing about 60,000 sq. ft. of
32 • Vol. 5 / Issue 2 • International Surface Fabricators Association
OR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR product per year from a single production shift, with most of the work being wholesale to kitchen and bath dealers, builders, remodelers and box stores. The company also handles a few light commercial jobs and a small amount of walk-in retail business. About 80 percent is done in stone or quartz, 15 percent in solid surfaces and 5 percent in laminate, with half from remodeling, 30 percent from light commercial and 20 percent from new construction.
“By discussing the industry with our peers and sharing our experiences, opinions, advice and suggestions we are able to make intelligent
decisions and can try to avoid the problems and pitfalls others have already experienced.”
Recent projects have included Daughter’s House (Bowling Green, Ohio), Davis Street Building (Findlay, Ohio), Lima Memorial Hospital (Lima, Ohio), St. Rita’s Medical Center (Lima, Ohio), Habitat For Humanity (four Northwest Ohio locations), McDonald’s Restaurants (more than 20 Northwest Ohio locations), Norwalk Fischer Titus Center (Norwalk, Ohio), Olander Park (Sylvania, Ohio), Scott High School (Toledo, Ohio), Toledo Hospital (Toledo, Ohio), Browning Masonic (Waterville, Ohio), and some remote Disneyland projects. “Our equipment, software and personnel allow us to service a large market area,” commented Langenderfer. “We try to stay within a market area that allows our installers to travel and install in a single day, but our days sometimes get pretty long.” The Countertop Shop primarily services northwest Ohio and southeast Michigan, but on occasion ventures into Cleveland and Cincinnati. It also takes on special projects for current customers that also have projects in the local area, and have shipped as far as California and even traveled to Philadelphia for a large retirement project. But perhaps a better way to define a business is not where it has been, but where it is going, and Mike and Karen Langenderfer have plenty of goals for the company.
Photos by Rick Volkman
Looking Ahead The main goal continues to be living by the company’s mission statement of meeting all customers’ expectations. And with the growth the business has experienced, it is a safe bet those goals are being attended to. “By educating customers and helping them with all the decisions that have to be made when ordering a countertop, we try to make them feel as good about their purchase as we can,” said Mike, outlining his customer philosophy. “We try to set all appointments for templating and installation around the customer’s schedule to make their countertop purchase as stress-free as possible.” However, when asked about the future of the company, Langenderfer’s answer is introspective with hints of both solid planning and malleability. “I think I am a pretty good listener and I only say that because that’s where we are headed,” he put forth. “I try to listen to what the customers, my peers and the market are saying. Then we try to stay on the crest of the wave. Our long‐term goal is to continue to be a vital part of the local business community by modestly growing the business and offering leading-edge products and services to our customers.” And that seems to be a good reflection of the past, present and probable future of The Countertop Shop. For more information, contact The Countertop Shop at 10406 Geiser Road, Holland, Ohio 43528; phone (419) 868-9101; website www.thecountertopshop. net; email firstname.lastname@example.org.
International Surface Fabricators Association • Vol. 5 / Issue 2 1 • 33
Compact Grade Panels — The Next New Thing? By Russ Lee Imagine a super-thick laminate that requires no substrate, uses no contact adhesives, can be joined and machined using standard woodworking tools, is available in hundreds of colors and patterns (plus custom patterns), is suitable for wet environments, is not harmful to the environment and offers stain and chemical resistance. While you are imagining, why not conjure up a material that is structurally self-supporting, will accept screws and fasteners, and comes in a variety of textural finishes? Welcome to the world of Compact Grade Panels.
Compact Grade Panels are perfectly suited as a surfacing material in Euro-style kitchens that feature sleek, simple lines. For most of us the term “Compact Grade Panel” means next to nothing. To ISO (the International Organization for Standardization) it means, “selfsupporting, double-faced (laminate), usually thicker than 5 mm, the thickness of which will be selected according to application and panel dimensions.” In plain English that means a solid core panel comprised of many layers of phenolic-saturated kraft paper sandwiched between top and bottom layers of decorative paper, all protected with a melamine coating. “Compact Grade Panels are about great design, color and performance,” said Tony Damiano, president of ABET, Inc., the American arm of ABET Laminati, which produces Stratificato Print HPL compact grade panels. “To be more specific, it is about great European design.” The range of color options with Compact Grade Panels makes them attractive, durable and easy to maintain. 34 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Produced in Bra, Italy, Stratificato is one of a handful of compact grade panel brands available in the United States and Europe. Other brands include Trespa, Formica, Polyrey, Resopal, Arpa
Although Compact Grade Panels are made with a thermoset resin, which makes them difficult to thermoform, ABET has developed a process for creating shapes with Stratificato. and Fundermax. Compact grade panels are typically used in furniture, residential/commercial tables, vanities, locker rooms, commercial work surfaces, column wraps, wall cladding, medical, school and laboratory applications. They are also great for kitchen countertops. “But not the typical American-style countertop,” explained Damiano. “The 1 1/2-in. drop edge so common in the United States doesn’t lend itself well to the Stratificato concept. Our material is more for high-end kitchens featuring simple, sleek design with European cabinetry. The reality is that even though you can seam Stratificato with good results, drop edges are probably not the best application.” ABET, Inc. and ISFA According to Damiano, where Compact Grade
ayer ive L orat per Dec t Pa f a c Kr noli e h P ayer ive L
orat Dec lay r Ove
Because they are self-supporting, accept screws and hardware and are non-porous, Compact Grade Panels are ideal for locker rooms, restroom cubicles, etc.
Compact Grade Panels are comprised of many layers of phenolic saturated kraft paper sandwiched between decorative layers and a melamine coating.
Applying a finish to the solid phenolic core is accomplished with typical sanding abrasives. The recommended final finish is sanding with a 30-micron disc. The face of the panel requires no sanding.
Panels really shine are in the commercial arena.
Are There Drawbacks?
resistant to chemicals, nonporous, high wear
though the material is suited for use in damp or
“The physical properties of the product — highly
The irony of Compact Grade Panels is that even
characteristics — make it suitable for operating
even extremely wet conditions, it is susceptible
rooms and clean rooms,” he explained.
to warping if the humidity is not equalized on
“Because it is self-supporting, accepts screws
both sides of the panel. The trick is to engineer
and fasteners and doesn’t support bacteria, it is
popular for use as lockers and benches in locker
the installation so that air movement is created on both the front and the back sides of the
in commercial environments. There are many
ABET has developed a process for seaming solid surface undermount bowls into Stratificato panels.
just now learning about.”
What About the Environment?
“We have invested considerable resources into
According to Damiano, that is the main reason
Damiano. “It is comprised of 70 percent
install Stratificato to completely avoid problems
rooms, or as cabinet carcasses and door fronts
potential applications for the product that we are
why ABET, Inc. joined ISFA. “ISFA members have the knowledge and experience we
need. While we possess a certain degree of
technical expertise gained mostly from decades of experience in Europe, we recognize that the American market is a different animal,”
he explained. “We deal with architects and
designers on a regular basis; we know their
world and what makes them tick. In fact, we
do more than 300 presentations a year to these folks and we can drive specifications. Yet,
when it comes to actually producing the job
and getting it installed, we gladly defer to the
experts. And we find those experts within the ISFA organization.”
Creating those relationships with fabricators
gives ABET, Inc. the confidence to encourage architects and designers to reach for the
moon when it comes to design. Not only are
Compact Grade Panels available in hundreds of colors and a range of textural finishes; custom
“Stratificato is quite Earth-friendly,” said cellulose, the bulk of which is obtained from scrap pulp, where available. There is some
phenolic resin and some resin (melamine) that is
a derivative of nitrogen and carbon dioxide, both of which are readily available. In other words, it’s mostly made from the same material as paper shopping bags. Compact Grade Panels have a high calorific value, which means they are
well-suited for recovery in waste-to-recovery
plants. Life Cycle studies show that Compact
Grade Panels outlast the time it takes to grow or produce the pulp from which it is mostly made.” He pointed out that because no substrate is required with these panels, environmentally unfriendly chemicals that may be present
in contact adhesives or in the formulation of particleboard are completely avoided.
Additionally, neither asbestos nor heavy metals
are used during the production cycle, and there
is no off-gassing of the product after installation.
images, such as logos or photography, can be
“This is one of those materials that can be used
very low minimum quantities. In Stratifico,
in performance and without danger to the
cream or white, or can even be produced in
course, Stratificato can be reclaimed in a waste
permanently embedded into the panels with
as eye candy for decades with no reduction
the phenolic core is available in black, gray,
environment,” he said. “Then, when it has run its
recovery plant. That’s sustainability.”
panel. If that is done correctly, it doesn’t matter how wet the environment.
determining the best way to handle, store and with warping,” explained Damiano. “We have
decades of research and experience in Europe to fall back on. Sometimes we find fabricators who don’t want to follow procedures which
seem foreign to them. That’s when they can get into trouble.”
Damiano indicates that the ideal Compact
Grade Panel fabricator has experience in the
commercial arena, has an automated shop, is
open to following specific fabrication guidelines and has an interest in interacting directly with specifiers when they have questions.
“It’s a design-driven product with a lot of potential,” he said. “When we bring out the Stratificato
sample box during an architect’s presentation, the atmosphere of expectation in the room is suddenly ratcheted up a notch. It’s electric.”
About the Author Russ Lee, president of sitesNsolutions.com, is a consultant to the countertop industry with more than 30 years’ experience as a fabricator, manufacturer and marketing professional. He also worked as editor of Solid Surface magazine and as executive director of ISFA. More information is available by contacting ABET, Inc. at (201) 541-0700 or on the Web at www.abetllaminati. com/products-page/laminate/Specialty_Laminates1/. International Surface Fabricators Association • Vol. 5 / Issue 2 • 35
Here.Now.News. ISFA at IWF ISFA will be participating at the International Woodworking Fair (IWF) in Atlanta again
this year. The show runs from August 21
to 25, and includes full-day symposiums,
educational sessions and a packed exhibit
ISFA Annual Member Meeting It’s not too late to join your fellow ISFA
members at IWF for the Annual Member Meeting on August 22. Business will be
conducted and this year’s winners of the
coveted ISFA Awards will be announced.
hall. ISFA will be at Booth #4423, and will
Additionally, the Board of Director election
program, holding its annual member meeting,
the ISFA Board, staff and fellow members.
also be working within the IWF education
results will be revealed and you can meet
as well as hosting a networking event.
It’s a great opportunity to get involved, voice
At the request of IWF organizers, on August
up to and what is planned for the future.
21 ISFA is once again putting on a full-day
your opinions, find out what ISFA has been
Upcoming ISFA Training & Events For more information or to sign up to attend any of these events, visit www.ISFAnow.com or contact Meg Pettingill at (877) 464-7732 or Meg@isfanow.org. ISFA/IWF Countertops Symposium Aug. 21 • Atlanta, Ga.
symposium in conjunction with the show.
All current active ISFA members are invited
ISFA Annual Member Meeting Aug. 22 • Atlanta, Ga.
Options: Turning Opportunities into Profit”
ISFA will be hosting a networking event
following the member meeting. Snacks and
ISFA IWF Networking Event Aug. 22 • Atlanta, Ga.
Date: August 22, 2012
ISFA Level I Solid Surface Training Sept. 10 – 13 • Orem, Utah
The seminar, “Examining Countertop
is designed to provide a wealth of information to established countertop fabricators,
as well as cabinetmakers and casework
providers who are exploring best practices for resourcing within the countertop market. The presenters include the owners of
successful countertop and architectural
millwork companies who are well versed in the technology, techniques and
to the meeting.
drinks will be served .
Location: IWF, Georgia World Congress Center, Atlanta
Room: Section 4 of the Thomas Murphy Ballroom (Building B, Upper Level)
business requirements of countertop
Time: 2:30 - 4:00 p.m.
residential and commercial operations,
Please RSVP to Meg@isfanow.org or call the ISFA office at (877) 464-7732.
surface, quartz surfacing, stone, laminate
IWF Networking Event
operations. The session covers both
and encompasses information on solid
and a variety of other countertop options. It includes discussions on materials, machinery, outsourcing vs. in-house
fabrication, countertop trends and more. Speakers include Russ Berry, president of ISFA and Allegheny Solid Surface
Technologies (ASST); Mike Nolan, owner
Immediately following the ISFA Annual
This is a great opportunity to spend time with your peers, make new connections,
meet the ISFA Board of Directors and staff, reconnect with old friends, find out what ISFA has been up to and pick up some
owner of Paxton Countertops; and Kevin
from 4:00 to 5:30 p.m. is in the same room
Director of Education; David Paxton,
useful information. The event, scheduled
Cole, ISFA Communications Director.
as the ISFA Annual Meeting that precedes it
The event is sponsored by Laser
Upper Level). Hors d’oeuvres and drinks will
templating equipment; Specialtytools.
ISFA Level I Quartz/Stone Training Oct. 22 – 25 • Las Vegas, Nev. ISFA Level II Quartz/Stone Repair Training Oct. 26 – 27 • Las Vegas, Nev. ISFA Level I Solid Surface Training Nov. 12 – 15 • Orem, Utah
Meeting will be an IWF Networking Event.
of Windbound Countertop Co. and ISFA
Products Industries, a supplier of digital
ISFA Level II Solid Surface Training Sept. 17 – 20 • Orem, Utah
(the Thomas Murphy Ballroom, Building B, be served.
com, a provider of tools and supplies to
The ISFA-IWF Networking Event is
com, an online source for solid surface
for design, estimating, quoting and
the countertop industry; and SolidSurface.
sponsored by Eurosoft, makers of software
Those wishing to attend can sign up on the IWF website (www.IWFatlanta.com), call (404) 6938333 or even register on-site the day of the event.
Please RSVP to Meg@isfanow.org or call the ISFA office at (877) 464-7732 to make sure your spot is reserved.
36 • Vol. 5 / Issue 2 • International Surface Fabricators Association
ISFA Annual Award Nominees Announced
ISFA Award Winners to be Named at Annual Meeting in August The International Surface Fabricators Association (ISFA) announced the nominees for its annual awards. The ISFA awards are chosen by association members, and given to those in the industry who have distinguished themselves through creativity, innovative contributions to the industry, public service or other noteworthy activities. The winners will be announced at ISFA’s Annual Member Meeting to be held on August 22, 2012, in Atlanta in conjunction with the International Woodworking Fair (IWF). Continued on page 37
ISFANews (Continued from page 36) Nominated for top honors, the Hall of
Fame Award, were industry veterans Jack Hussey, of Jack’s Custom Woodworking
in Woburn, Mass., and Chuck Sawyer, an industry consultant who has worked with
such companies as Formica, Fountainhead and, most recently, Basix, to name a few. The Hall of Fame award is given to the
individual who has in the course of his/her career, made significant contributions to
the decorative surfacing industry, and has
demonstrated leadership and commitment to the ideals of ISFA.
Hussey was an early adapter to solid
surface, now having run his business for
more than 40 years, and has been a member of ISFA since the beginning. He is a strong advocate for the association and leads by
example. Hussey has served as a past state coordinator for ISFA, has always been an
innovator in the surfacing industry, and was
UPS WorldShip® Makes Shipping Easy for ISFA Members While ISFA members take advantage of discounts on UPS shipping services, you can also manage all of your shipments from your desktop with one click. UPS’ fullfeatured, global shipping software supports your high-volume shipping needs, allowing you to create UPS package and LTL freight shipments using a single application. With UPS WorldShip you can: ■■ Process and track all of your ground freight and small package shipments from one system ■■ Save time by automating shipment processing to view rates, schedule pickups, and set up customer profiles online ■■ Easily export UPS shipment data into your existing billing, warehouse and order management systems
■■ Capture all client billing information, making accounting much more efficient
Getting Started It’s easy to start saving through the ISFA/ UPS Savings Program and shipping with UPS WorldShip. In fact, you can download UPS WorldShip directly to your computer and start shipping in a matter of minutes if you have a UPS pickup account number. > Visit savewithups.com/isfa to enroll > Visit ups.com/worldship to learn more about UPS WorldShip Phone: (866) 443.9303, ext. 4080 Email: Associations@upsfreight.com
the 2001 winner of the ISFA Fabricator of
the Year Award. Sawyer has worked in the industry for many years, pioneering work in fabrication, warranty and training. He
has held many roles at ISFA throughout the years and has been a leader to many. He
repeatedly volunteers his time and effort in the service of ISFA and the industry as a whole.
Nominated for the ISFA Fabricator of the Year are Ted Sherrit, of Floform in Winnepeg, Manitoba, Canada; Steve
Stoddard, of Advanced Surfaces in Corry, Pa.; Ray St. Gelais, of TWD Surfaces in
Bridgewater, Mass.; and Jack Hussey, once again of Jack’s Custom Woodworking in
Woburn, Mass. The Fabricator of the Year
award is given to an individual of a fabricator member company that in the past year has best exemplified the ISFA ideals of quality,
innovation, character and exemplary service to ISFA and/or the decorative surfacing industry, with overall excellence.
Nominated for the ISFA Associate of the
fabricator member companies, and who has best supported ISFA in all activities. Nominated for the ISFA Innovator Award are Karran, in Vincennes, Ind.; EOS
Surfaces, in Portsmouth, Va.; and InPro Corporation, in Muskego, Wis. The Innovator Award is for the member firm or individual who goes outside the box to create a product or system that enhances the life or elevates the role of the surface fabricator. Nominated for the ISFA Envision Award
are Rick Wing, of R.D. Wing Enterprises in Kirkland, Wash., and Harry Hollander, of Moraware in Reno, Nev. The Envision Award is given to the member firm or individual that excels in creating something imaginative and special for the surfacing industry. ISFA’s Annual Member Meeting, where the award winners will be announced, is scheduled for 2:30 p.m. August 22, at
Year Award are Cosentino, of Stafford,
the World Congress Center in Atlanta,
Austin, Texas. The Associate of the Year
industry personnel and will be followed
company that in the past year has best
isfanow.org or by phone at (877) 464-7732 is
Texas, and U.S. Surface Warehouse, of
in conjunction with IWF. It is open to all
Award is given to an associate member
by a networking event. RSVP to meg@
exemplified the role of servicing the needs of
ISFA Regional Meeting in Works for Canada ISFA has already held two regional meetings in 2012, with its Annual Member Meeting planned in August at IWF (August 22 at 2:30 p.m., Georgia World Congress Center, Atlanta, in the Thomas Murphy Ballroom, Building B, Upper Level) and now a Canadian meeting is in the works. These regional meetings, meant to be grass-roots efforts to bring together fabricators that are located regionally, are day-long events that feature opportunities for networking, as well as demonstrations, key-note speakers, vendor presentations and facility tours, plus lunch and door prizes. The first event was held in February at the International Logistics & Stone Distribution (ILSD) facility in Canton, Mich. The second meeting was in March at the Cosentino Center in Anaheim, Calif. Both were well attended, bringing in many regional fabricators and were great learning and networking opportunities. After the Annual Member Meeting at IWF, the next regional event is being planned for Canada in September or October in Montreal, and is being hosted by Cosentino. More details on this event will be released as they become available. Continued on page 38 International Surface Fabricators Association • Vol. 5 / Issue 2 • 37
ISFANews ISFA Staff
(Continued from page 37) Those wanting to receive emails
regarding ISFA events and promotions, asking to be added to the ISFA email list. For more information on upcoming ISFA regional events, contact ISFA Education Director Mike Nolan at email@example.com, or by phone at (828) 403-7386, or contact ISFA Vice President Mike Langenderfer at mike@ countertopshop.net.
The Level I Granite/Quartz Total
Fabrication Training class, followed by the Level II Granite/Quartz Advanced Repair class, is back on the road in
October, and will be held at the Alpha Professional Tools training center in
Las Vegas. The course was also held
in June in New Jersey and is regularly hosted in Orem, Utah, at Bedrock
Quartz near the ISFA Total Fabrication Training Center.
The classes represent an opportunity
for fabricators to send new employees to be trained or to pick up an entirely new skill set for the business.
Level I Granite/Quartz Fabrication Training Location:
Alpha Professional Tools, Las Vegas Date: Oct. 22 - 25, 2012
Teaching the four-day class is
Fred Hueston, well-known stone
industry educator. He has trained thousands of stone craftsmen on
fabrication, installation, inspections and restoration of stone and quartz surfacing products.
The course takes students through
and shop throughput. The training
offers knowledge through theory and
Director of Eduction Email: firstname.lastname@example.org Direct: (828) 403-7386
Paul Wisnefski ■■ Safety
■■ Product knowledge
■■ Productivity concepts ■■ Templating ■■ Seaming ■■ Cutouts
■■ Bowl-mounting processes ■■ Basic repairs ■■ Finishing
■■ Support systems
And, for those already skilled in stone
fabrication or wanting to get involved in repairing granite and quartz, consider
the two-day Level II Advanced Granite/ Quartz Repair Training class that
immediately follows the Level I Course.
Level II Advanced Granite/ Quartz Repair Training Location:
Alpha Professional Tools, Las Vegas Date: Oct. 26 - 27, 2012
The two-day course, also taught by Hueston, includes some classroom instruction, but mostly focuses on
hands-on learning. Attendees learn how to repair and polish granite and quartz
surfaces. Students will be given several damaged pieces of stone and will
actually repair them. Attendees will learn: ■■ To repair chips, holes, etc.
■■ Scratch removal without refinishing ■■ Scratch removal with refinishing ■■ Quick tips and tricks for hiding scratches
the essentials of stone fabrication and ■■ About abrasives, tools and installation, material handling, safety
Communications Director Email: email@example.com Direct: (815) 721-1507
send a request to firstname.lastname@example.org
ISFA Quartz/ Granite Class Heads to Las Vegas in October
■■ Stain removal For more information or to register for any of
hands-on fabrication. Elements of the these sessions, contact email@example.com or call (801) 341-7360. course include: 38 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Sales Associate Email: firstname.lastname@example.org Direct: (262) 498-4184
Administrative Assistant & Registrar Email: email@example.com Office: (877) 464-7732 Ext. 10 Toll Free: (877) 464-7732 Direct: (801) 341-7360 Fax: (801) 341-7361 Email: firstname.lastname@example.org Web: www.ISFAnow.org 165 N. 1330 W. #A3 Orem, UT 84057
Board of Directors Russ Berry
President A.S.S.T. 350 South St. McSherrystown, PA 17344 Phone: (717) 630-1251 Fax: (717) 630-1271 Email: email@example.com www.asst.com Hunter Adams
Immediate Past President TRINDCO 1004 Obici Industrial Blvd. Suffolk, VA 23434 Phone: (757) 539-0262 Fax: (757) 539-8921 Email: firstname.lastname@example.org www.trindco.com Christina Humiston
Director Block Tops, Inc. 1560 Harris Ct. Anaheim, CA 92806 Phone: (714) 978-5080 Fax: (714) 712-4000 Email:email@example.com Mike Langenderfer
Vice President The Countertop Shop Ltd. 10406 Geiser Rd. Holland, OH 43528 Phone: (419) 868-9101 Fax: (419) 868-9104 Email: firstname.lastname@example.org www.countertopshop.net Mike Nolan
Director Windbound Co. PO Box 817 Glen Alpine, NC 28628 Phone: (828) 438-0892 Fax: (828) 438-0893 Email: mike@windbound surfaces.com www.windboundhomes.com Jon Blasius
Director Blasius, Inc. 7343 Buell Rd. Vassar, MI 48768 Phone: (989) 871-5000 Fax: (989) 871-9070 Email: email@example.com
Secretary Hoffman Fixtures Co. 9421 E. 54th St. Tulsa, OK 74145 Phone: (918) 627-3055 Fax: (918) 627-3560 Email: joehoffman@hfc countertops.com www.hfccountertops.com Mark Anderson
Director, Associate Member Representative Cosentino USA 13124 Trinity Dr. Stafford, TX 77477 Phone: (866) 268-6837 Fax: (281) 494-7299 Email: firstname.lastname@example.org Dave Paxton
Treasurer Paxton Countertops PO Box 174 Grand Ledge, MI 48837 Phone: (517) 719-0146 Email: paxtoncountertops @yahoo.com Martin Funck
Director Rosskopf & Partner AG Bahnhofstrabe 16 D 09573 Augustusburg Hennersdorf Germany Phone: (493) 729-12524 Email: martin.funck@ rosskopf-partner.com www.rosskopf-partner.com Michael Astill
Director, Associate Member Representative R. S. Hughes 3455 W. 1820 S. #1 Salt Lake City, UT 84104-4906 Phone: (801) 973-4211 Email: email@example.com
Specialty Surfaces Fabricators, Manufacturers and Experts
Membership Application Main: (877) 464-7732 • Fax: (801) 341-7361 • www.ISFANow.org
Renewal Instructions: To renew your membership with ISFA, simply fill out the Personal Information section, and Payment Method and that’s it! Fax it back to (801) 341-7361 and we’ll do the rest. Please allow 2-4 weeks for your membership renewal packet to be delivered. New Member Instructions: For Surfacing Experts wanting to become a new member, please fill out the entire form. Membership in ISFA is the industry endorsement of high quality. This endorsement cannot be purchased for the price of membership, but must be established by the company and upheld by each member of the organization. Fax this form back to (801) 341-7361 and we’ll do the rest.Your new membership packet will be in the mail shortly. Please allow 2-4 weeks for delivery.
Personal Information Name: Title: Company: Address: City: State/Province: Zip/Postal Code: Country: Phone: Fax: By providing your fax number, you are giving ISFA permission to send you information via fax. q Check here if you do not wish to receive education event information via fax. Email: q Check here if you do not wish to receive Product and Service information from ISFA and our industry partners via email. I Am: q Renewing My ISFA Membership
q Applying to Become a New Member
Method of Payment q I am faxing a copy of the check along with this form. (required if paying by check) Card Type:
q American Express
Card Number: Print Name on Card: Expiration Date: Official Signature:
If paying by check, fax copy along with this order form. You can also mail this form to: ISFA, 165 N 1330 W #A3, Orem, UT 84057
New Member Information Type of Membership: (please select one) q ISFA Membership: $400 — Any Specialty Surfaces
company that has been in business at least two years and carries appropriate liability insurance.
q Subscriber Membership: $400 — Applicant companies which meet all other qualifications, but have been in business for less than two years shall be eligible for Subscriber Membership in the Association.
q Branch Membership: $200 — Branch Membership is
available to companies having more than one location. Each location must fill out seperate membership applications. Branch Membership annual dues are one-half that of the headquarters location. Each location wlll be treated as a separate member in all respects, except only headquarter locations may vote in general elections.
Sponsorship Information: In order to become a member of ISFA, you need to provide information regarding an ISFA member or company willing to sponsor you. If you do not know what to put in this section, just leave it blank. We will help you with this. Sponsor Company: Contact Person: Telephone: Trade Reference: (Please provide a trade reference, generally your distributor of solid surface.) Trade Reference: Contact Person: Telephone: Proof of Insurance: A copy of your certificate of liability insurance must be attached to or faxed with this form to process this application.
q Monthly Membership: $35/Monthly Code of Ethics
(please sign below)
Each member of the International Surface Fabricators Association agrees to observe high standards of honesty, integrity and responsibility in the conduct of their business. By adhering strictly to the highest quality standards of fabrication, manufacturing and installation. By promoting only those products and services that are proven quality and value. By writing contracts and warranties that are clear, honest and fair to all parties involved. By honoring all contractual obligations in a reasonably prompt manner. By quickly acting on and attempting to resolve all customer complaints, and in situations where complaints appear unreasonable and persistent, by encouraging the customer to initiate and approach third-party dispute settlement mechanisms. By being fiscally responsible and honoring all legitimate financial obligations, By maintaining all required licenses and insurances. I,_______________________________, do hereby certify that the foregoing is true and correct to the best of my knowledge, and do agree to abide by the Code of Ethics of the International Surface Fabricators Association for as long as I hold an active membership therein.
Fabricator Directory Companies in blue are Certified Professionals alabama
Carroll’s Contemporary Designs Inc. 23585 County Rd. 41 Addison, AL 35540 256-462-3540
Oldcastle Surfaces Inc.
112 David Green Rd. Birmingham, AL 35244-1648 205-988-3246 www.oldcastlesurfaces.com
2421 Hwy. 11 Pelham, AL 35124 205-621-1125 www.surface1.com
Alaskan Counter Fitters 607 Old Steese Hwy., Ste. B PMB 354 Fairbanks, AK 99701 907-455-0247
PO Box 33517 Juneau, AK 99801 907-789-5727 www.bicknellinc.com
Cook Inlet Housing Authority
3510 Spenard Rd. Anchorage, AK 99503 907-793-3047 www.cookinlethousing.org
P.O. Box 541 Wrangell, AK 99929
Mountain Tops LTD
6605 Arctic Spur Rd. Anchorage, AK 99518 907-272-8107 www.mountaintops.net
PO Box 210 Talkeetna, AK 99676 907-733-6600
Classy Kitchen and Bath
4320 W. Chandler Blvd. Ste. 7 Chandler, AZ 85226 480-731-1236 www.classykitchenandbath.com
Kirk’s Cabinets & Countertops (Kirk Construction)
4807 Hwy. 95 Parker, AZ 85344 928-667-7306 www.kirk-construction.com
Kitchen Bath & Beyond
Pacific Architectural Millwork
Distinctive Surfaces of Florida Inc.
Specializing In Solid Surface 1440 Corona Fort Mojave, AZ 86426 928-788-1000
Block Tops Inc.
1560 Harris Ct. Anaheim, CA 92806 714-978-5080 www.blocktops.com
Buck, Jason (Superior Surface) 3609 Crow Ct. Antelope, CA 95843 916-344-3022
2100 Huntington Dr. Fairfield, CA 94533 707-402-1600 www.duracite.com
European Artstone Inc.
7316 Bellaire Ave. North Hollywood, CA 91605 818-255-5585 www.europeanartstone.com
Fischer Tile & Marble 1800 23rd St. Sacramento, CA 95816 916-452-1426 www.fischertile.com
1740 W. Katella Ave. Orange, CA 92867 714-288-0077 www.handymanconnection.com
70 W. 4th St. Eureka, CA 95501 707-442-5918 www.humtop.com
Integra Cabinets & Millwork
249 W. Baywood #B Orange, CA 92865 714-283-2890 www.integracmw.com
J R Stephens Co. 5208 Boyd Rd. Arcata, CA 95521 707-825-0100
Lytle Construction Inc.
145 Otto Circle Sacramento, CA 95822 916-422-6639 www.lytleconstruction.com
40 • Vol. 5 / Issue 2 • International Surface Fabricators Association
400 Western Ave. Petaluma, CA 94952 888-530-7630 www.miometals.com
1031 Leslie St. LaHabra, CA 90631 www.pacmillwork.com 562-905-3200
1403 Nichols Dr. Rocklin, CA 95765 805-582-7497
9336 Abraham Wy. Santee, CA 92071 619-258-9300 www.scantibodies.com
Southwest Carpenters Training Fund 533 S. Fremont Ave. #401 Los Angeles, CA 90071 213-739-9335
The Countertop Factory
12349 Telegraph Rd. Santa Fe Springs, CA 90670 562-944-2450 www.thecountertopfactory.net
West Coast Countertops
43085 Business Park Dr. B Temecula, CA 92590 800-734-8799
Colorado Arlun Inc.
6250 Corporate Dr. Colorado Springs, CO 80919 719-599-4175
Paragon Granite & Marble 14136 Valley Dr. Longmont, CO 80504 970-535-0473
Distinctive Countertops LLC 6 Tosun Rd. Wolcott, CT 06716 203-879-2835
314 Crittenden St. Groveland, FL 34736 352-429-8840 www.carbideindustries.net
8272 Vico Ct. Sarasota, FL 34240 941-377-7747 www.distinctivesurfaces offlorida.com
Natural Stone Motif Inc.
870 Sunshine Ln. Altamonte Springs, FL 32714 407-774-0676 www.naturalstonemotif.com
1985 Cattlemen Rd., Unit D Sarasota, FL 34232 941-377-2837
Refresh Interiors Inc. 4641 Lown St. N. St. Petersburg, FL 33714 727-527-0206
711 Commercial Dr. Holly Hill, FL 32117 386-253-0826 www.surface-crafters.com
Atlanta Kitchen Inc.
196 Rio Circle Decatur, GA 30030 404-378-3220 www.atlanta-kitchen.com
1296 Jones St. Augusta, GA 30901 706-828-7544 www.countersync.net
Lovell Construction, Inc. 21880 Bradbury Rd. Grantville, GA 30220 770-253-0383
Oldcastle Surfaces Inc.
1400 W. Marietta St. Atlanta, GA 30318 404-355-3108 www.oldcastlesurfaces.com
1108 Palmetto Ave. Lehigh Acres, FL 33972 239-368-9444 www.beverin.com
830 Pickens Industrial Dr. Marietta, GA 30062 770-422-4009 www.topsouth.com
Beverin Solid Surface
PO Box 1542 Aiea, HI 96701 808-652-0609
PO Box 314 Marengo, IL 60152 815-568-1073 www.countercreations.net
BKA Builders Inc. dba Paradise Hawaii Countertops PO Box 241019 Honolulu, HI 96824 808-848-2600 www.bkabuilders.com
Gary’s Woodworking 60 Kaunaloa St. Hilo, HI 96720 808-936-4259
Handy Man Services PO Box 89404 Honolulu, HI 96830 808-741-2349
Hawaii Kitchen & Bath Inc.
PO Box 1857 Kailua, HI 96734 808-261-0357 www.hawaiikitchenandbath.com
Honolulu Tile & Marble Inc. 1602-B Auiki St. Honolulu, HI 96819 808-845-3775
Jaco Builders Inc. 99-129B Waiua Wy. Aiea, HI 96701 808-486-6008
Pohaku Fabrication 1757 Haleukana St. Lihue, HI 96766 808-246-9480
Solid Surface Technologies
360 Mokauea St. Honolulu, HI 96819 808-845-8677 www.ssthawaii.net
Superior Solid Surface
Counter Creations LLC
Custom Marble Inc.
PO Box 306 Millstadt, IL 62260 618-476-1345 www.custommarble.net
802 S. 26th St. Mt. Vernon, IL 62864 206-898-8163
F-W-S Solid Surface Specialist Inc. 610 N. Illinois Ave. Carbondale, IL 62901 618-457-2326 www.f-w-s.net
Maxwell Counters, Inc. PO Box 234 Farmer City, IL 61842 309-928-2848
New Age Surfaces 1237 Naperville Dr. Romeoville, IL 60446 630, 226-0011
Pierce Laminated Products Inc.
2430 N. Court St. Rockford, IL 61103 815-968-9651 www.piercelaminated.com
Precision Stone Design
981 Lunt Ave. Schaumburg, IL 60193 www.precisionstonedesigns.com 847-301-7171
Solid Surface Creations Inc.
403 S. Sycamore Villa Grove, IL 61956 217-832-8207 www.ssctops.com
1620 Hau St. Honolulu, HI 96817 808-842-5556 www.hidanoconstruction.com
Stevens Industries Inc.
The Cabinet Shoppe
2990 Wise Wy. Boise, ID 83716 208-433-0033 www.thebledsoegroup.net
Candela Construction 4126 Couples Dr. Coeur d’ Alene, ID 83815 208-661-1398
704 W. Main St. Teutopolis, IL 62427 217-540-3100 www.stevensinc.com 19420 Frank Ct. Woodstock, IL 60098 815-482-0160
A. I. A. Countertops LLC 501 W. Railroad Ave. Syracuse, IN 46567 574-457-2018 www.aiacountertops.com
Bollock Industries Inc. 900 Farabee Ct. Lafayette, IN 47905 765-448-6000 www.bollockstoptops.com
Hard Surface Fabrications, Inc. / Kormax
Mid-America Kitchens & Baths
1105 N. Industrial Marion, KS 66861 www.midamericamarble products.com/ 620-382-3390
Parman Brothers LTD
810 S. Beiger St. Mishawaka, IN 46544 574-259-4843
Laminated Tops of Central Indiana Inc.
711 E. Dillman Rd. Bloomington, IN 47401 812-824-6299 www.rakesolutions.com
PO Box 7 Johnson, KS 67855 620-492-6882 www.parmanbrothersltd.com
Top Master Inc.
2844 Roe Ln. Kansas City, KS 66103 913-492-3030 www.top-master.com
M & W Countertops Inc.
Cardinal Kitchens Inc.
Michiana Laminated Products Inc.
Surfaces Unlimited Inc.
11934 Witmer Rd. Grabill, IN 46741 260-627-3636 www.mwcountertops.com
7130 N. 050 E. Howe, IN 46746 260-562-2871 www.michianalaminated.com
230 Hiawatha Ave. Louisville, KY 40209 502-363-3871 www.cardkitchen.com
1272 Hwy. 490 East Bernstadt, KY 40729 606-843-6891 www.surfaces-unlimited.com
Dan Solid Surfaces
2020 Dallas Dr. Baton Rouge, LA 70806 225-216-3900 www.dansolidsurface.com
2772 Simpson Circle 426 Forestwood Dr. Valparaiso, IN 46385 219-669-7037
Top Distributors LLC
Custom Countertops & More
412 Post Oak Rd. Sulphur, LA 70663 337-625-5751
1801 E. Oak St. Algona, IA 50511 515-295-4835
Solid Fabrications Inc.
11 Collins Pond Rd. Windham, ME 04062 207-893-3445 www.getshad.com
2515 Murray St. Sioux City, IA 51111 712-255-5319 www.solidfab.com
5855 S.W. 21st St. Topeka, KS 66604 785-271-8675 www.mycountertopshoppe.com
Fisher Lumber Co., Inc. P.O. Box 355 Garden Plain, KS 67050 316-531-2295
2301 W. Frontview Dodge City, KS 67801 620-225-0208
Shad’s Custom Countertops Inc.
505 South St. Easton, MD 21601 410-819-0770 www.solidtops.com
Black Beauty Granite & Marble Inc. 74 Devon Rd. Norwood, MA 02062 781-762-5885
Gulfstream Aerospace Services Corp. 33 Elise St. Westfield, MA 01085
International Surface Fabricators Association • Vol. 5 / Issue 2 • 41
Fabricator Directory (continued) Companies in blue are Certified ISFA Professionals Jack’s CustomWoodworking/ JCW Countertop 3 Aberjona Dr. Woburn, MA 01801 781-935-1907 www.jcwcountertops.com
PADCO Countertop Co.
5 Springdale Ave. Canton, MA 02021 781-828-1177 www.padcocountertop.com
76 Leominster Rd. Sterling, MA 01564 978-422-3321 www.sterlingsurfaces.com
Sterling-Miller Designs Inc. 1079 N. Montello St. Brockton, MA 02301 508-894-6999 www.sterlingmillerdesigns.com
75 Hale St. Bridgewater, MA 02324 508-279-2650 www.twdsurfaces.com
Michigan Blasius Inc.
The Top Shop of Rochester Inc.
235 Woodlake Dr. S.E. Rochester, MN 55904 507-282-9129 www.topshoprochester.com
Countertop Creations of the Gulf Coast 1302 Live Oak Pascagoula, MS 39567 228-938-6484
137 E. State Hwy. CC Nixa, MO 65714 417-725-0909 www.genistone.com
1627 Dickie Rd. Billings, MT 59101 406-248-2670
3200 Hwy. 12 E. P.O. Box 5780 Helena, MT 59404 www.buildwithbmc.com
7343 Buell Rd. Vassar, MI 48768 989-871-5000 www.blasiusinc.com
JC Tops Inc.
The Flooring Place
3156 Parker Dr. Royal Oak, MI 48073 248-733-8677 www.jctopsinc.com
22500 Heslip Dr. Novi, MI 48375 248-348-1900 www.marbelitecorp.com
Paxton Countertops PO Box 174 Grand Ledge, MI 48837 517-719-0146
Solid Surfaces Unlimited Inc.
6689 Sterling Dr. S. Sterling Heights, MI 48312 586-274-9668
Innovative Surfaces Inc. 515 Spiral Blvd. Hastings, MN 55033 651-437-1004
The Pinske Edge
119 Main St. Plato, MN 55370 320-238-2196 www.pinske-edge.com
P.O. Box 721 Florence, MT 59833 406-880-3566 1891 Boothill Ct. Bozeman, MT 59715 406-587-2320
Pyramid Cabinet Shop 1201 Fourth Ave. N. Billings, MT 59101 406-671-8329 www,pyramid-cabinet.com
VanSetten Walker Construction Co.
821 1st Ave. N.W. Great Falls, MT 59404 406-570-5283
PO Box 30254 Billings, MT 59107 406-259-5177 www.woodcollc.com
Best Quality Countertops
4340 S. 90th St. Omaha, NE 68127 402-670-6338 www.bestqualitycountertops.com
Builders Warehouse 4600 N. Second Ave. Kearney, NE 68845 308-627-6702
42 • Vol. 5 / Issue 2 • International Surface Fabricators Association
Lincoln Laminating Inc.
Elvis Custom Building
Martin’s Counter Tops Inc.
OGB Architectural Millwork
Rojo Enterprises LLC
5010 Rentworth Dr. Lincoln, NE 68516 402-434-6009
9101 Military Rd. Omaha, NE 68134 402-572-4044 www.martinscountertops.com
4385 Wagon Trail Las Vegas, NV 89118 702-400-6547
Carpenters Int’l Training Fund 6801 Placid St. Las Vegas, NV 89119 702-938-1111
Creative Surface Solutions 2855 Coleman St. N. Las Vegas, NV 89032 702-365-6444 www.creativesurface.com
4710 W. Post Rd. #145 Las Vegas, NV 89118 702-228-5552
New Hampshire Maui Solid Surface 182 E. Dunstable Rd. Nashua, NH 03062 603-718-0014
Innovative Concrete Solutions 28 Olympia Ln. Sicklerville, NJ 08081 215-983-9792
J. Dougherty & Son/ JDS Supply 337 N. Main St. Glassboro, NJ 08028 856-881-5444 www.JDSsupply.com
215 Rte. 10 Building 3 Randolph, NJ 07869 973-668-5057 www.jmlifestyles.com
2450 Lorio St. Union, NJ 07083 908-686-4340 www.countertopsofnj.com
Spaulding Fabricators Inc. 1136 Industrial Pkwy. Brick, NJ 08724 732-840-4433 www.spauldingfabricators.com
American Countertops 8013 Edith N.E. Albuquerque, NM 87113 505-897-3141
812 S. 4th Artesia, NM 88210 575-308-7850
3711 Paseo del Norte Albuquerque, NM 87113 505-998-0000 www.ogb-am.com PO Box 429 Roswell, NM 88202 505-626-3553
Cabinet & Countertop Designs 188-10 McLaughlin Ave. Hollis, NY 11423 718-217-4292 www.corianworld.com
Dimensional Stone & Tile Designs, Inc
146 E. Third St. Mount Vernon, NY 10550 www.dimensionalstone.net 914-664-1200
Evans & Paul LLC
140 DuPont St. Plainview, NY 11803 516-576-0800 www.evansandpaul.com
Marker Systems Inc.
940 River Rd. North Tonawanda, NY 14120 716-695-1102
Modern Home Distributing
PO Box 395 Nunda, NY 14517 585-468-2523
Penn Fabricators Inc. 100 Bellport Ave. Yaphank, NY 11980 631-205-0282 www.penn4corian.com
Unico Special Products Inc. 25 Renwick St. Newburgh, NY 12550 845-562-9255 www.unicospecialproducts.com
1133 NYS Rte. 222 Cortland, NY 13045 800-734-8813 www.wilbedone.com
Carolina Custom Surfaces
100 Landmark Dr. Greensboro, NC 27409 336-299-3030 www.carolinacustomsurfaces.com
Johnson Granite Inc. PO Box 511 589 Hiatt Rd. Mount Airy, NC 27030 336-719-2729
Marble Unlimited & Cabinets Inc. 2210 E. Pettigrew St. Durham, NC 27519 919-596-2325
Meld USA Inc.
3001-103 Spring Forest Rd. Raleigh, NC 27616 919-790-1749 www.meldusa.com
Oldcastle Surfaces Inc.
2080 E. Fifth St. Winston-Salem, NC 27101 336-773-0714 www.oldcastlesurfaces.com
L. E. Smith Co.
1030 E. Wilson St. Bryan, OH 43506 888-537-6484 www.lesmith.com
Laminate Shop, Inc.
904 Freeport Rd. Freeport, PA 16229 724-294-3190 www.blumes.net
4802 Au Sable Dr. Gibsonia, PA 15044 412-213-0370
PO Box 1218 Marietta, OH 45750 740-749-3536
7513 Bartholomew Dr. Middleburg Heights, OH 44130 440-476-9905
Solid Surfaces Plus
4640 Manufacturing Rd. Cleveland, OH 44135 216-267-7040 www.solidsurfacesplus.com
Top Shelf Laminated Products
400 Dietz Rd. Warren, OH 44483 330-393-1289
PO Box 647 Massillon, OH 44648 330-837-2216 www.towersurfaces.com
PO Box 817 Glen Alpine, NC 28628 828-438-0892 www.windboundsurfaces.com
Bertke Countertops 9355 Amsterdam Rd. Anna, OH 45302 937-538-7024
Cabinets 2 Countertops
7142 Frank Ave. N.W. N. Canton, OH 44720 330-244-0221 www.cabinets2countertops.com
Countertop Shop LTD 10406 Geiser Rd. Holland, OH 43528 419-868-9101 www.countertopshop.net
Cutting Edge Countertops Inc. 1300 Flagship Dr. Perrysburg, OH 43551 419-873-9500 www.cectops.com
Helmart Co., Inc.
4960 Hillside Ave. Cincinnati, OH 45233 www.helmart.net 513-941-3095
Heritage Marble Inc. 7086 Huntley Rd. Columbus, OH 43229 614-436-7465
6909 Engle Rd. Ste. 19 Middleburg Hts., OH 44130 800-936-4799
4561 Crystal Pwy. Kent, OH 44240 330-677-1883 www.korkangranite.com
Blume’s Solid Surface Products
Hoffman Fixtures Co.
6031 S. 129th St., Ste. B Tulsa, OK 74134 918-252-0451 www.hfccountertops.com
Creative Countertop Solutions Inc.
J.A. Kohlhepp Sons Inc. PO Box 423 640 DuBois St. Dubois, PA 15801 814-371-5060
Classic Counter Tops
258 Nichols St. Leesport, PA 19533 484-794-8263
John Kramer’s Fabrications Inc.
Pence Countertops Inc.
Countertop Solutions LLC
R.L. Stephens Inc.
124 Ellis Woods Rd. Pottstown, PA 19465 610-326-6609 www.pencecountertops.com
New England Counter Top PO Box F Pawtucket, RI 2861 508-761-7588
Douglas High School
PO Box 258 Glide, OR 97443 541-496-0313 www.grifform.com
Creative Counter Tops
Oldcastle Surfaces Inc.
1900 Suber Mill Rd. Greer, SC 29650 864-879-9378 www.oldcastlesurfaces.com
South Umpqa School District
Dakotaland Woodwork & Cabinets LLC
DFC-Dakota Fixture & Cabinet Co.
501 N.W. Chadwick Ln. Myrtle Creek, OR 97457 541-580-3750
805 West Elm Ave. Hanover, PA 17331 717-630-1251 www.asst.com
Advanced Surfaces Inc. 130 Plastics Rd. Corry, PA 16407 814-663-0369
2325 Executive Dr. Garland, TX 75041 972-840-1234 www.classiccountertopsinc.com
PO Box 41 Bernville, PA 19506 610-488-6213 www.kramershowerbases.com
1056 Hunley Sullivan Rd. Awendaw, SC 29429 843-881-8315
Grifform Innovations Inc.
300 Peabody St. Nashville, TN 37210 615-915-0718 www.creativecountersolutions.com
1381 Douglas Blvd. Winston, OR 97496 541-643-9344
Alexander Brothers Tile & Marble Inc.
1446 S. Cooper St., Ste. 101 Memphis, TN 38114 901-278-9626 www.alexandermarbleandgranite.com
Countertops by Topsecret 6076 Washburn Wy. Klamath Falls, OR 97603 541-850-8677
41181 179th St. Raymond, SD 57258 605-532-4150
PO Box 820847 Houston, TX 77077 713-204-0080 www.ineedcountertops.com 8916 Pepper Rock Dr. Austin, TX 78717 512-801-7105
Southwestern Counter Tops & Millwork 4100 Frankfort Ave. El Paso, TX 79903 915-562-1116 firstname.lastname@example.org
University of North Texas 1155 Union Circle Denton, TX 76203 940-891-6853
Walter Crum Construction PO Box 12359 Lubbock, TX 79452 806-748-1899
W R Watson Inc. 12902 Mula Ln. Stafford, TX 77477 281-495-2800
45753 237th St. Madison, SD 57042 605-256-3707 www.soliddfc.com
5996 Dannon Way West Jordan, UT 84081 801-282-3322 www.bedrockquartz.com
101 S. Franklin Sioux Falls, SD 57103 605-332-3151
2228 Deerbrook Dr. Tyler, TX 75703 903-581-5676
424 N. 600 E. Lindon, UT 84042 801-785-9217
International Surface Fabricators Association • Vol. 5 / Issue 2 • 43
Fabricator Directory (continued) Companies in blue are Certified ISFA Professionals Quality Craft Wood Works HC 60 Box 703 Rocky Ridge, UT 84645 435-623-1707
248 E. 600 S. Salt Lake City, UT 84111
Tuscan Stoneworx (Envision Concrete Countertops)
165 N. 1330 W., Ste. C-4 Orem, UT 84057 801-734-6904 www.envisionconcrete countertops.com
PO Box 295 Cleveland, UT 84518 435-749-2467
Boeing Service Co. 14675 Lee Rd. Chantilly, VA 20151 703-808-2717
Five Star Fab & Fixture PO Box 1726 Salem, VA 24153 540-444-0456 www.fivestarfab.com
Metro Stone Works LLC 9115 Digital Dr., Unit 12 Manassas Park, VA 20111 703-396-866 www.metrostoneworks.com
Surface Link Corp.
11809 N.E. 116th St. Kirkland, WA 98034 425-821-7222 www.blimages.com
Sheridan Woodworking LLC 2175 Frog Hollow Rd. Walla Walla, WA 99362 509-540-7799
1920 Merrill Creek Pkwy. Everett, WA 98203 425-322-9604
Tommy T Cook
8202 St. Hwy. 104, Ste. 102 PMB 135 Kingston, WA 98346 206-349-6403 www.tommytcook.com
Alternative Building Concepts, Inc.
4341 Rt. 60 E., Ste. 187 Huntington, WV 25705 304-736-0494
Morris Craft LLC
2700 Smith Rd. Charleston, WV 25314 303-346-4116
Bisley Fabrication Inc. 700 Industrial St. Gresham, WI 54128 715-787-4410 www.bisfab.com
McDermott Top Shop LLC
50 Paxman Rd., Unit 10-11 Toronto, ON M9C 1B7 Canada 416-620-6556
Bluemar Marble & Granite 8201 Jane St., Unit 2 Concord, ON L4K 5P2 Canada 905-761-7666
Colonial Countertops Ltd.
609 Alpha St. Victoria, BC V8Z 1B2 Canada 250-383-1926 http://colonialcountertops.com
Coni-Marble Mfg. Inc. PO Box 40 99 Harrison St. Thorndale, ON N0M 2P0 Canada 519-461-0100
Executive Millwork #5 1212 38 Ave N.E. Calgary, AB T2E 6N2 Canada 403-291-0400
FloForm Countertops 125 Hamelin St. Winnipeg, MB R3T 3Z1 Canada 204-474-2334 www.floform.com
200 A Main St. Sullivan, WI 53178 262-593-2456
101-3905 Quadra St. Victoria, BC V8X 1J1 Canada 250-885-1524
The Wood Palace
Spectrum Surfaces Inc.
Paragon Surfacing Ltd.
4200 Lafayette Center Dr., Ste. A Chantilly, VA 20151 301-482-1717 www.surfacelinkcorp.com 4825 W. Norfolk Rd. Portsmouth, VA 23703 757-647-8130 1004 Obici Industrial Blvd. Suffolk, VA 23434 757-539-0262 www.trindco.com
Absolute ConcreteWorks 5795 N.E. Minder Rd. Poulsbo, WA 98370 360-297-5055
Borey & Sons Construction Inc.
812 Marquis Way Green Bay, WI 54304 920-337-6575
Heritage Woods Inc.
1806 Pacific Ave., Ste. 4 Cheyenne, WY 82007 307-640-2445
J Booth Specialties PO Box 1152 Casper, WY 82602 307-258-2992
445 Hanson Loop Burbank, WA 99323 509-430-0634
10 Rosshire Ord Rd. Warwick, WK08 Bermuda 441-332-0042
Fine Line Pacific Inc.
Kitchen Installations Ltd.
22445 76th Ave. S. Kent, WA 98032 425-251-6177 www.finelinepacific.com
PO Box HM1876 Hamilton, HMHX Bermuda 441-292-1556
44 • Vol. 5 / Issue 2 • International Surface Fabricators Association
6720 Graybar Rd., Unit 110 Richmond, BC V6W 1J1 Canada 604-278-2225 www.paragonsurfacing.com
SSC Countertops Ltd. 1253 W. 76 Ave. Vancouver, BC V6P 6M3 Canada 604-294-4071 www.ssccountertops.com
ZA Le Cheval Blanc Solgne F-57420 France 38-764-6923 www.crea-diffusion.com
Rosskopf & Partner AG Bahnhofstrasse 16 D 09573 Augustusburg – Hennersdorf
Germany www.rosskopf-partner.com 493-729-12524
1st Floor Missirian Bldg. Beirut, Lebanon 90076 961-150-1414
Victor Coronado Services
Boulevard Hacienda Galindo 116 Villas del meson Juriquilla, 76230 Mexico 52-4422342743
Trioteknix LimitedMember NITP
19 Sule Abuka Crescent off Opebi Rd. Ikeja, Lagos 10011 Nigeria 234-7039707383
Venio Woodwork N.V Guana Bay Rd., #1 Philipsburg Saint Martin 599-580-6348
Global-Allied Pte Ltd.
No. 18C Kranji Loop Singapore 739554 Singapore 65-63658781 www.global-group.com.sg
SOUTH AFRICA Techno Surfaces
Unit 2, 18 Losack Ave. Epping 2 Cape Town, Western Province 7806 South Africa 27-215340154 www.technosurfaces.co.za
Tiffany Decor Co., Ltd.
6/2 m. 8 Klonghartawanook 29 Rd. Klonghar, Klongruang Patumtanee 12120 Thailand 66298-6446
United Kiingdom Interfab LTD
Unit 9 Willersey Business Park Willersey, Nr. Broadway Worcestershire WR12 7RR United Kingdom 441-386-858100 www.interfab.co.uk
Product News Caesarstone USA Launches New Line
same production processes, but are made in
(high volume low pressure) and optimized RP
comes in three models: a split-bowl top-mount
reduced atomization pressure) which combines
a different manufacturing facility. The Q2 line model; a split-bowl undermount model; and a single-bowl undermount model. They are currently available in black or brown.
Circle RS#16 on page 49 or visit www.isfanow.org/info.
SATA Introduces Lightweight Pressure-fed Gun
high pressure technology (Reduced Pressure =
fast application speed with high transfer rates. It
is also offered in an RPS suction cup version “H” with 1.4 nozzle size for smaller surfaces.
Circle RS#17 on page 49 or visit www.isfanow.org/info.
Wilsonart Launches New Laminate Collection
Caesarstone USA Inc. launched a new line of surfaces called Supremo. Mirroring nature’s diversity, each of the Supremo premium
surfaces has its own spectacular flow of color and pattern. This patented new technology is
unique only to Caesarstone. With its natural look and feel, no two Supremo surfaces are alike. It
Wilsonart International launched urban-inspired
is available in eight colors with names inspired
patterns, including abstracts, solids, wood
by aristocracy and fantasy worlds, from Swan
grains, stones and new pure metals as part of
Lake, a shimmering cream pattern, to Queen
its 2012 Contract Collection of laminates. The
of Sheba, a black surface with rich texture and
collection also includes a new “Soft Grain” finish
subtle veining. Translucent Supremo surfaces
that provides an abstracted matte wood tick to
can also be backlit creating a soft luxurious
ambiance. Like all Caesarstone products, it is
nonporous, stain-, scratch-, and heat-resistant and GREENGUARD certified.
Circle RS#15 on page 49 or visit www.isfanow.org/info.
Karran Offers New Quartz Sink Line Karran now offers the new Q2 line of quartz
sinks. Designed to be tough, they are available in a wide array of colors. The new line, which
will complement the company’s original line of Q1 quartz sinks, are
made from the same materials using the
SATA introduced the SATAminijet 1000 K, a new, particularly lightweight pressure-fed gun
designed for the coating of small and complex parts. The gun can be connected via double diaphragm pumps, pressure pots or plural component supply systems for greatest versatility. Because of its compact and
ergonomic design and its low weight, the 1000 K reduces technician fatigue, even when being used on a long-term basis in industrial
applications. This ergonomic design is suitable for the woodworking industry as it
allows the operator to use the spray gun inside cabinets and other
hard-to-reach areas, small and large. Available in the nozzle sizes 0.3, 0.5,
0.8, 1.0 and 1.2., it is also suitable for decorative and design applications that require precise detail of the
coated part. Another area of use can
be found in the plastic and metal
working industry where release agents and lubricants need to be applied on die-casting or forging moulds. The
SATAminijet 1000 K is available in HVLP
a variety of existing and new designs. The new
collection includes nine colors in the Woodgrains Series available in the new Soft Grain, Linearity and Textured Gloss finishes: Cafelle, Skyline Walnut, Walnut Heights, 5th Ave. Elm, Park
Elm, Loft Oak, Warehouse Oak, High Line and
Uptown Walnut. It also includes 17 colors in the Abstracts and Solid Colors Series available in
the new Glaze, Matte, Fine Velvet and Linearity
finishes: Coffee Bean, Salentina Argento, Cream Fizz, Aqua Fizz, Berry Fizz, Midway, Pinball,
Arcade, Vapor Strandz, Astro Strandz, Cosmic Strandz, Crisp Linen, Classic Linen, Casual
Linen, Organic Cotton, Natural Cotton and Raw Cotton. Additionally, it includes 19 colors in
the Stones Series available in the new Glaze
textured finish: Carrara Santorini, African Slate,
Bengal Slate, Silver Travertine, Golden Travertine, Roman Limestone, Tuscan Limestone, Corinthian Limestone, Bainbrook Grey, Salentina Nero,
Salentina Grigio, Salentina Rosso, Perla Piazza, Aged Piazza, White Carrara, Calcutta Marble,
Black Alicante, Venetian Ivory and Venetian Ale. There are also 16 designs available by special
order with a two-week lead time: Regimental Red, Persian Blue, North Sea, Slate Grey, Designer
International Surface Fabricators Association • Vol. 5 / Issue 2 • 45
Product News White, Fashion Grey, White Sand, Coffee Bean, Black (Linearity), Black (High Gloss), Amber Cherry, River Cherry, Colombian Walnut, Brazilwood, Zanzibar and Hampton Walnut. Lastly are three anodized aluminum additions in the Metro Collection Metals Series: Matte Pewter, Matte Grey Bronze and Matte Gunmetal Grey. Circle RS#18 on page 49 or visit www.isfanow.org/info.
Cilio Technologies Launches New Mobile Features
Cilio Technologies, LLC, a specialist in automated order distribution and management of installed sales for the building materials industry, has launched new and sophisticated mobile features for the Cilio Partners Portal, a Web-based platform for retail home improvement stores and manufacturers. The portal is an SaaS (software as a service) offering for home and building materials manufacturers and retailers that allows them to distribute and manage their orders for installed sales products (such as countertops, cabinets, windows, doors and flooring) across complex vendor networks. The new features for the Cilio Partners Portal allow viewing and searching projects and orders, adding field notes, approving project line items and releasing orders for payment — all from a mobile device. One big benefit is the capacity for manufacturers, installers, fabricators and retail partners to better communicate throughout the installed sales process leading to faster and smoother project completion and improved margins on product sales and installation. For example, an installer can now template, schedule and monitor installations and product deliveries while at the jobsite from a mobile device. Improved mobile features for the Cilio Partners Portal include: viewing orders and projects; searching orders and projects; viewing and adding order notes; releasing orders for payment; customizing the login page; and approving and denying project line items. Circle RS#19 on page 49 or visit www.isfanow.org/info.
Polishing Pro Systems Offers New Backer Pad Polishing Pro Systems, LLC now offers the new patent-pending Zero° Burn Backer Pad for polishing natural stone and engineered 46 • Vol. 5 / Issue 2 • International Surface Fabricators Association
stone. The new pad is designed to save time and money, but even more importantly, it is designed to make it virtually impossible to burn the surface—or even the edges of quartz surfacing. This backer pad turns an ordinary grinder or polisher into a multidirectional polisher. It eliminates the need for resin pads that are intended to
reduce heat during the polishing process. The multidirectional action of this backer means that the harder you push, the tighter the elliptical passes become. The tighter the elliptical passes become, the more that heat is dissipated out of the backer, not the stone. It is this reverse heat transference that makes burning virtually impossible. The pad saves time because the multidirectional action crosscuts the stone with each revolution of the machine, which speeds up the polishing process. It also results in a tighter polishing pattern, which results in a higher sheen. It is available in both rigid for surface and bullnose polishing, and flexible for ogee or other edge polishing.
Braxton-Bragg Offers New Seaming Tools
Braxton-Bragg is now offering the Seam Phantom, a tool designed to help fabricators create nearly invisible seams on countertops and other projects. Designed to fit onto angle grinder/polishers, Seam Phantom holds the polishing wheel at a precise angle. When used with the supplied guide rail, the in-and-out adjustment allows for precisely dressed edges that can result in a nearly invisible seam. It can also be used to correct out-of-square or rough saw cuts. Circle RS#22 on page 49 or visit www.isfanow.org/info.
Cambria Releases Two New Designs
International Woodworking Fair Offers New Attendee Discounts
Cambria unveiled its next two designs, Bradshaw and Hollinsbrook. These designs join last month’s releases of Armitage and Laneshaw, expanding the Waterstone Collection to a total of 15 designs and making Cambria’s offering more than 100 designs. The Waterstone Collection is inspired by water’s natural movement over stone and captures the natural veining and beauty of marble and granite while offering the attributes of quartz surfacing. Hollinsbrook embodies a powerful union of black, chestnut, gray and white. Bradshaw’s whirling fusion of taupe, tan, black and shimmering copper elevates this captivating neutral to standout status. Cambria will continue to develop and announce at least four more designs throughout the year, two at a time.
The International Woodworking Fair (IWF) announced several discount programs for the 2012 show. The fair features five symposiums on August 21 and an expanded educational session program which begins August 22. The Cabinetmakers Association will also be offering certification sessions for the first time at IWF. Among these conference savings, attendees can buy one symposium registration and receive one free regular education session. Also available is to buy one educational session with the second one discounted 50 percent per individual registration. Nearly 800 exhibitors have contracted for exhibit space occupying 365,000 net sq. ft. The fair will take place August 22 to 25, 2012, at the Georgia World Congress Center in Atlanta, Georgia. To register visit www. iwfatlanta.com.
Circle RS#20 on page 49 or visit www.isfanow.org/info.
Circle RS#21 on page 49 or visit www.isfanow.org/info.
Circle RS#23 on page 49 or visit www.isfanow.org/info.
Product News SureCrete Design Offers 10 Terrazzo Concrete Designs
utilizing the reduction method, designed to
Pump (G2). The pump will be released to a
Circle RS#24 on page 49 or visit www.isfanow.org/info.
rate, and company president, Tommy Cook,
reduce raw material costs by 20 to 25 percent.
select test market at a significantly discounted will work directly with the first five companies
NU World Provides LED Light Panels
that purchase it. The first five units will be
sold on a first-come, first-served basis, and
The Nu World LED Light Panel is a thin planar
will be shipped within six to eight weeks. The
in spaces that are too small to accommodate
manufacturer’s defects. It allows the user to
supplies an easy-to-install plug and play system
similar mix designs, onto vertical surfaces and
Virtually any shape or size up to 72 by 120 in.
application. It is designed to save time and
light source that allows for the placement of light
G2 will include a one-year warranty against
traditional lighting products. The company
spray up to 5 gal. of ¾-in. GFRC premix, or
that does not require any electrical hookups.
onto 3-D forms for higher strengths and faster
can be achieved, and voids for sinks and faucets
reduce labor costs, as well as allow the casting
can be cut in the field or supplied ready cut.
of vertical and 3-D objects.
Circle RS#25 on page 49 or visit www.isfanow.org/info.
Circle RS#26 on page 49 or visit www.isfanow.org/info.
and post-industrial materials, delivering multiple
Gnomeadic Arts Releases GFRC Pump to Test Market
CoveringsETC Adds New Colors
LEED points. The company also trains
Gnomeadic Arts Inc. has announced the limited
CoveringsETC has added three new colors to
SureCrete Design, a specialty concrete manufacturer, now offers a full line of 10 terrazzo concrete designs, utilizing the Xtreme Series Terrazzo Mix. This high early-strength cementitious casting product allows for a 150 percent load of recycled aggregates. Each terrazzo color design uses both post-consumer
fabricators to cast cement-based terrazzo
edition release of the Gnomeinator GFRC 2000
Circle RS#08 on page 49 or visit www.isfanow.org/info.
its Eco-Cem collection. These new hues, Derby
Circle RS#09 on page 49 or visit www.isfanow.org/info. International Surface Fabricators Association • Vol. 5 / Issue 2 • 47
Product News Grey, Bexhill Beige and Devon Red, round out a total of 11 colors in the collection. Eco-Cem is
a fiber cement product made from a proprietary mix of concrete with pre-consumer recycled fly
ash and post-consumer recycled cellulose fiber; it is suitable for walls, flooring and countertops.
Available in large format tiles and sheets, it offers minimalistic design and is lightweight, which
radial arm saws and chop/miter saws. The blades are available in a variety of specifications, from 7 1/4- to 14-in. diameters for numerous applications ranging from rip and crosscutting, and include blades designed for plywood,
relevant to the Canadian market. It references
the Canadian TTMAC manuals, specifications
and industry standards, as well as relevant U.S. industry standards. The primary measuring units are metric, but it also includes U.S.
laminate, solid surface and steel. Circle RS#28 on page 49 or visit www.isfanow.org/info.
University of Ceramic Tile Circle RS#27 on page 49 or visit www.isfanow.org/info. and Stone Releases Guhdo Introduces Saw Blades New Online Stone Training Course
measuring units. The course offers an up-
to-date comprehensive look at the Canadian
stone industry and includes industry standards
allows for easy installation.
Gmaxx, Guhdo’s new line of saw blades,
Stone course into a version that would be
and sales techniques. It is designed to give salespeople the tools they need in order
to increase sales and stone installers and
fabricators details about industry standards
incorporates an electrostatically-applied coating,
The University of Ceramic Tile and Stone
the body of the blade. Blades are manufactured
Canadian version of its popular online course,
precision-balanced blade bodies. The unique
now available through Terrazzo, Tile and Marble
to provide longer blade life and superior blade
and information on how to assist clients with
which is thinner, stronger and more uniform over
(UofCTS) announces it has developed a
using a proprietary grinding process for
Understanding the Basics of Natural Stone,
and specify natural stone. The course has been
coating and grinding processes are designed
Association of Canada (TTMAC). TTMAC
three major Canadian architectural and interior
collaborated with the UofCTS to convert the
performance and are for use on table saws,
original Understanding the Basics of Natural
Circle RS#28 on page 49 or visit www.isfanow.org/info.
Circle RS#10 on page 49 or visit www.isfanow.org/info. 48 • Vol. 5 / Issue 2 • International Surface Fabricators Association
selecting natural stone. It also offers design
professionals the knowledge of how to select
accredited for Continued Education Credits by
Circle RS#11 on page 49 or visit www.isfanow.org/info.
Free Product Information Form Or visit www.ISFANow.org/info to fill out our online form
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Volume 5 / Issue 2 Get Your Free Product Information Today: For more facts on products and services, please fill out all the information below and circle the product referral numbers that are found in the magazine. Product referral numbers can be found below each advertisement. Your request will be immediately forwarded to the proper manufacturer. You can submit this form via mail, fax, email (email@example.com) or visit us online at www.ISFAnow.org/info. Personal Information Name: Title: Company: Address: City: State/Province: Zip/Postal Code: Country: Phone: Fax: By providing your fax number, you are giving ISFA permission to send you information via fax. q Check here if you do not wish to receive education event information via fax. Email: q Check here if you do not wish to receive Product and Service information from ISFA and our industry partners via email. About Your Business What category best describes your business classification? q Fabricator
q Raw Materials Supplier
q Distributor/Manufacturer of Sheet Goods q Other (please specify) _ _______________________
Which one category best describes your job title/function? q Owner/Partner/Corporate Management and Related Personnel q Production/Plant Management and Related Personnel q Design (includes staff designer/architect and related personnel)
C22 Other Materials
C12 Sealers/Polishes C13 Seaming Equipment
C03 Air Quality Equipment
C08 Material Handling Equipment C09 Prefabricated Accessories C10 Quartz Surfacing C11 Saws
Free Product Information Please circle below all of the referral numbers found in the magazine, or the category numbers found on this page that you would like more information on. Your request will be immediately forwarded to the proper manufacturer. 05
Information By Category If you want more information from several advertisers in a category, circle the category number that matches up with the category below.
C06 Hand/Power Tools
q Other (please specify)
C05 Concrete Materials & Supplies
q Marketing & Sales Management and Related Personnel
C04 CNC Machinery
q Purchasing/Specifier and Related Personnel
What surfacing materials do you work with?
C16 Solid Surface C17 Stone
C18 Templating Equipment C19 Tooling
C21 Waterjet Equipment
Classifieds Attention Fabricators
ISFA Fabricators, do you have used equipment taking up space in your shop that you would like to sell? Are you looking to fill a key position in your operations? Our readers might be interested. Why not submit a FREE classified ad? That’s right, relevant classifieds in this publication are free to ISFA fabricator members! Just send us the text you’d like to run and we’ll do the rest. Email us today at editor@ isfanow.org.
Circle RS#12 on page 49 or visit www.isfanow.org/info.
To place a paid classified ad, for those of you who are not fabricator members, email firstname.lastname@example.org or call (815) 721-1507.
Ad Index Referral Page Number Number
10 08 03 06 02 04 05 07 14 13 01 12 11 09
Axiom. . . . . . . . . . . . . . . . . . . . . . 48 Beckart Environmental, Inc.. . . . . 47 Chemcore Industries, Inc.. . . . . . . 7 Eurosoft. . . . . . . . . . . . . . . . . . . . 26 Groves. . . . . . . . . . . . . . . . . . . . . . 5 ISFA Symposium. . . . . . . . . . . . . 13 ISFA Membership. . . . . . . . . . . . 17 ISFA Fabrication Training. . . . . . . 29 Integra Adhesives . . . . . . . . . . . . 52 International Woodworking Fair . . . . . . . . . . . . 51 Laser Products Industries. . . . . . . 2 Made of Metal . . . . . . . . . . . . . . . 50 Performance Abrasives. . . . . . . . 48 Sata . . . . . . . . . . . . . . . . . . . . . . . 47
50 • Vol. 5 / Issue 2 • International Surface Fabricators Association
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Circle RS#13 on page 49 or visit www.isfanow.org/info.
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Published on Aug 3, 2012
Published on Aug 3, 2012
Countertops & Architectural Surfaces is the official publication of the International Surface Fabricators Association (ISFA). It contains th...