Leaseholder and Shared Owner forum

The Leaseholder and Shared Owner focus group has been in operation since July 2002. The group works in conjunction with the Home Ownership team and meets on a quarterly basis. The meeting is led by the Chair and Vice Chair, who are Havering leaseholders.

The purpose of the forum is to discuss and review the way information is provided to Leaseholders and Shared Owners in respect of services provided, service charges and procedures and to discuss any concerns raised by others who are unable to attend these meetings.

Since the group was formed in 2002, we have worked alongside the group and listened to their concerns about the way our service is delivered.

Examples of where changes have been made are shown below:

• Information supplied to leaseholders about their estimated service charges and actual expenditure incurred

• New payment options for major works

• A new regulation added to the lease requesting gas safety certificate to be provided by leaseholders on an annual basis

• Repair notices are now issued on a half yearly basis

• A review of the information provided in respect of ‘Resale’ enquiries has been made.

We are always looking for new members to join us, as we are keen to obtain views from Shared Owners across the borough. If you are interested in joining the group, please contact the Home Ownership team on 01708 434000 or by emailing us at homeownership@havering.gov.uk