Meetings Sa Nov/Dec 2011 by 3S Media

SOUTH AFRICA – AN EXCEPTIONAL CONVENTION DESTINATION

s g n i t e e r g s n Seaso lutions

o v E t n e v o from Exp Eventing for

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The best of 2011

| Confex – your choice for improved ROI

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ISSUE 40 November/December 2011

C O N T E N T S

in this issue Industry Insight AIPC column

Member survey results An alternative for improving ROI Nigel Walker CMP unpacks the benefits the confex

Talking Points The industry’s leading associations share their highlights from 2011 EXSA column This one goes out to the suppliers’ forum

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An alternative for improving ROI Highlights from 2011

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Thebe column Carol Weaving looks at Africa’s performance in exhibitions

Product News Hot topics in business tourism news revealed MSA showcases the latest developments in MICE products and service offering

Meeting Places Johannesburg Expo Centre Meeting your demands; exceeding your expectations Tshwane Events Centre

Towards the year-end rush Granny Mouse Country House & Spa A long-standing Midlands favourite KwaMaritane and Bakubung Places of unbeatable experience Sandton Convention Centre The leading business tourism catalyst in Sandton Arniston Spa Hotel One of the Cape’s most exquisite locations Headline Leisure Management Highlights, awards and hard work ICC Durban

JEC...Exceeding your expectations

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Best in Africa

Tala Private Game Reserve KZN’s top business and leisure destination

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in this issue Cover Story Expovent Evolutions South Africa

Striving to be captains of the industry

Event Management Oasys Innovations Jubilation as the group secures COP17 tender

A picture paints a thousand words Amanda Rogaly shares insight into the eventing trends of 2012

Reward & Develop USB Speakers Corner Ian Johnston tells the tale of the African salesman

Tshwane Events Centre

Regulars Editor’s comment Subscribe Who’s who? People on the move Looking back Coming up Join the SA Conference community online Events diary Index to advertisers

Legacy Hotels’ Kwa Maritane Bush Lodge

MEETINGS SA | NOV/DEC 2011

HLM – Highlights, awards & hard work

3 14 36 37 38 39 40 40 26

SOUTH AFRICA – AN EXCEPTIONAL CONVENTION DESTINATION

Publisher Elizabeth Shorten Editor Abby Vorster abby@3smedia.co.za +27 (0)11 233 2608

Creative chief executive Frédérick Danton Chief sub-editor Cindy Maulgue Sub-editor Danielle Hugo Production manager Antois-Leigh Botma Financial manager Andrew Lobban Administration Tonya Hebenton Distribution manager Nomsa Masina Subscription sales George Changunda georgec@3smedia.co.za

No. 4, 5th Avenue, Rivonia, Johannesburg PO Box 92026, Norwood 2117, South Africa Tel: +27 (0)11 233 2600 Fax: +27 (0)11 234 7274/75 www.3Smedia.co.za Annual subscription: R270.00 (incl. VAT) ISSN 1684-9264 NOTICE OF RIGHTS Meetings SA is published bi-monthly by 3S Media. This publication, its form and contents vests in 3S Media, January 2008. All rights reserved. No part of this book, including cover and interior designs, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser. While every precaution has been taken in the preparation and compilation of this publication, the publisher assumes no responsibility for errors, omissions, completeness or accuracy of its contents, or for damages resulting from the use of the information contained herein. While every effort has been taken to ensure that no copyright or copyright issues is/are infringed, 3S Media, its directors, publisher, officers and employees cannot be held responsible and consequently disclaim any liability for any loss, liability damage, direct or consequential of whatsoever nature and howsoever arising.

Optimism is prime As November rolls on and many look forward to a well-deserved December break, the tourism industry ‒ both the business and leisure sectors ‒ have experienced an incredibly tough year.

arlier in October, I attended a media round table discussion at Grant Thorton on the results of the third quarter edition of the Tourism Business Council of South Africa (TBCSA) and FNB Tourism Business Index (TBI). And while the harsh reality of hotel closures and continuous empty bed nights has left me gravely concerned, the TBI has certainly put things into perspective for me. According to the TBI results, South African travel and tourism operators remain somewhat optimistic of an improvement in business performance levels for the next quarter of 2011, in spite of prior performance expectations not having been met. However, 2012 performance is still not expected to reach normal levels. The TBI registered a performance index of 70.0 against a normal of 100. Although this lower actual performance is indicative of the current tough trading conditions, operators continue to expect an improvement in performance going forward, with the next quarter TBI forecasted at 84.9. In addition, other tourism businesses such as tour operators, activities and attractions indicated higher performance levels than the accommodation sector. So where does this leave business tourism? According to Mmatšatši Marobe, TBCSA CEO, “Looking at the results, there are facets of the industry which are seeing better prospects. For instance, in this quarter conference businesses are reporting improved performance levels.” Looking to 2012, it seems that other tourism businesses (which include conferencing businesses) are less pessimistic about next year, with 25.6% of the TBI respondents expecting normal performance levels and 30.1% expecting better performance levels. There’s no doubt about this as we’re seeing service providers and certain hotel chains

expanding their national footprint in a very big way. And it’s this type of activity that highlights the long-term potential and confidence in the industry, despite the current slow business conditions. For readers who are interested, as the TBI is an essential tool when forecasting changes and developments in business, the index is available to download on the TBCSA website, www.tbcsa. travel. In closing the final chapter of 2011, I wish all Meetings SA readers and advertisers, and my invaluable team, of course, a blessed and restful festive season. Thank you once again for your unwavering support throughout the entire year. It’s thanks to you that the magazine is the industry’s definitive read. See you back here in 2012!

Editor

On the cover: Expovent Evolutions South Africa Bottom left: Tala Private Game Reserve Middle: Sandton Convention Centre Right: ICC Durban

MEETINGS SA | NOV/DEC 2011

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Expovent Evolutions South Africa

Striving to be captains of Founded off the back of natural progression and a passion to support struggling industry counterparts, Expovent Evolutions South Africa was launched in early 2011. A turnkey event production solution brought to you by Adrian McKnight and Louis Bobrow

Soweto So S Sow ow o wet eeto tto o Marathon Maara M rrat aattho ho hon on n

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the industry

ooking back over the past two years, and given that the industry only really started to feel the effects of the recession after the 2010 FIFA Soccer World Cup, the event gave us a certain stability, with the latter part of 2010, and 2011 as a whole, having become increasingly difficult. The World Cup gave so many companies a false sense of security and their huge expectations were soon short lived by what is now remembered by many industry players as a bit of a white elephant,” comments McKnight. As a result, the events and exhibitions sectors have seen numerous companies struggling, and some unfortunately folding, since the outset of 2011. The knock-on effect has been alarming, with venue closures increasing country wide. Yet Expovent Evolutions has managed to remain progressive during these challenging times, a sight feat which is largely due to McKnight’s foresight and the fact that he knew better than to overextend operations for one large-scale event. This isn’t to say that the World Cup didn’tt ent provide incredible successes for the Expovent ase group, as the company saw a marked increase in revenue between end 2009 and August 2010. McKnight comments, “Given that Expovent has the ability to diversify in its multitude of offerings, we were able to extend within our divisions to offer the necessary services to our industry partners, be it décor, catering, freightage, venue hire, furniture hire and flooring, etc. The additional revenue has since allowed Expovent to grow within its various divisions, which has seen the group tapping into new business development markets during 2011.”

Looking ahead at 2012 Focusing on building on the already firm foundation of Expovent Evolutions – a onestop event production company – McKnight says that investing in his team is high on the

agenda for 2012. He explains, “Having an employee contingent that is focused across the board is imperative to driving my vision of one full-service brand. Every member of the Expovent team, regardless of whether they are a conference coordinator, project manager, sales consultant, chef, draper, cleaner, furniture hire specialist or driver, based in Johannesburg, Durban or Cape Town, will receive skills development in the form of cross-training to ensure that they are fully equipped and 100% knowledgeable on the full spectrum of services

The Expovent Evolutions team wishes the industry a blessed festive season. Merry Christmas and a prosperous 2012 for all!

offered by the company.” This is sure to see the group building on its already strong client base, driving business forward and enriching Expovent staff to be captains of the industry. In addition, enriching partnerships with fellow industry participants remains central to the success of the group, which is why McKnight and his team are always looking for new ways to better service the industry. These include putting additional resources into Expovent Freightage to expand on its fleet and driver availability, setting up a branch in Port Elizabeth and providing complete exhibition stand styling services. With CME Decor and Just Events, decor and Just Events, décor specialists are on

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hand for Expovent clients and they can assist in styling stands from start to finish. This service is offered nationwide and supported by Expovent Freightage. McKnight adds, “Many exhibitors simply do not have the time to take an extra day off from their day-to-day business activities to ensure that their stands are correctly set out in their companies’ standardised style in time for the opening of an exhibition. Instead, Expovent now offers this value-added service by way of collecting all the marketing collateral from the client's offices, boxing and shipping it to the exhibition venue and setting up and styling the stand according to spec, so that the client’s stand staff literally need only arrive half an hour before the exhibition opens to ready themselves for a hassle-free day of interactin interacting with visitors and networking with fellow delegates.” de McKnig McKnight also plans on diversifying services within DammFine Cuisine to provide the indu industry (including staff and crew) with who wholesome, home-cooked meals on site durin during build up and breakdown periods at exhib exhibitions and events countrywide. At Sur Surrey Common, Expovent’s unique meeting aand events venue located in Midrand, a new focus is on the cards for 2012. “Our plan is to bring in the family aspect at the venue, which involves the hosting of fun and exciting childrens’ parties while simultaneously providing an equally entertaining and sociable environment for adults. This will, of course, be incorporated without losing the unique characteristics of Gauteng’s most exceptional meeting venue,” he says. Contact Adrian McKnight +27 (0)76 279 7270 adeymac@expovent.co.za www.uniquelyspectacular.co.za

MEETINGS ME M EEET TIN TIN ING GSS SSA A | SSE SEP/OCT EP/O P//O P OC CT 22011 011 01

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2011 AIPC member survey

David Blanchflower, professor of Economics at Dartmouth College, USA

Summary conclusions The results of the second comprehensive AIPC member outlook survey document changes and progress during a period of uncertain economic recovery.

ssentially, the survey results show some modest gains in business activity and confidence levels but no overall robust recovery as had been hoped for. At the same time, the findings demonstrate significant regional variations that correspond to different levels of economic performance in various parts of the world. The survey, carried out in conjunction with Red7 Communications, was designed to assist the International Association of Congress Centres (AIPC) members with getting the kind of information they need to benchmark their performance and

About the AIPC

plan future strategies. With a 70% response rate from 170 of the association’s member centres representing 53 countries around the world, the survey provides a highly reliable and geographically comprehensive picture of global convention centre conditions.

Some of the key findings include: The majority of centres in Europe and North America reported only modest revenue growth (2% to 3%) in 2010, although Australia and Asia indicated stronger growth during this same period (9.3% and 21.6% respectively). As a result, Asian centres have much more optimistic

The association represents a global network of 170 leading centres in 54 countries, with the active involvement of more than 750 management-level professionals. It is committed to encouraging and recognising excellence in convention centre management, based on the diverse experience and expertise of its international representation, and maintains a variety of educational, research, networking and standards programmes to achieve this. The AIPC also celebrates and promotes the essential role of the international meetings industry in supporting economic, academic and professional development and enhancing global relations among highly diverse business and cultural interests. AIPC members are purpose-built facilities, of which the primary purpose is to accommodate and service meetings, conventions, congresses and exhibitions. For further information please contact marianne. de.raay@aipc.org or visit www.aipr.org.

MEETINGS SA | NOV/DEC 2011

expectations of future business revenues and price increases than other regions. Associations remained the strongest business sector in most areas, with some increases in corporate business corresponding to the strength of the recovery in various areas. Centres noted a number of changing business practices that had resulted from the recession. These included more negotiations, shorter booking times and slower overall business growth than in previous recoveries. Respondents also noted an increasing expectation for discounts and incentives, although this was much stronger in North Rashid Toefy, America and Australia than among European CEO, Cape Town International centres. Convention Centre New construction and planning has slowed somewhat, with a shift towards renovation/ refurbishment of existing facilities. However, the growth in supply has still been greater than any increase in convention and exhibition business, which suggests that the intensity of competition will continue. The most new building and expansion activity was reported by Australia, which corresponds to another finding that centres in Europe and North America see their respective governments as less inclined to invest in new facilities than previously. The areas of greatest increase in client demand/expectation reported by centres include: • more and higher quality meeting rooms • higher levels of technology, including AV and connectivity • morevariety and quality in food and beverage offerings. Members felt that ‘the jury is still out’ on the effect that virtual meetings are having and will have in the future, with many centres seeing them as largely complementary to existing activities and others seeing them as competitive and likely to reduce facility business over the long term. In general terms, centres identified three major challenges to future business growth: increasing competition from new facilities, an uncertain economic recovery and potential increases in transportation costs. However, there were again significant regional differences, with, for example, North American centres most concerned about transportation costs and Australian centres identifying growing competition as their top concerns. Government policy changes were also identified as a potential threat in most areas, including decisions to reduce investment and/

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or discourage meetings among their own staff. North American centres expressed a high level of concern with respect to the impact of government policies re: visas/access on event attendance. Centres are spending more time interacting with local government and communities, particularly in terms of their key role in economic development, with over 70%

The survey was designed to assist AIPC members in benchmarking their performance and planning future strategies reporting that they are putting more emphasis on community, government and business relations. The survey will be repeated next year in order to continue tracking the progress of business conditions and the effects they are having on centre performance and practices.

MEETINGS SA | NOV/DEC 2011

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Confex

An alternative for improving ROI No-one can afford to ‒ or at least should not be allowed to ‒ commence any activity for which the benefits are less than the resources utilised to undertake it. By Nigel Walker CMP

esources do not only relate to financial expenditure, but should include time as well as lost opportunity ‘costs’, among a multitude of other factors. Organising an exhibition, participating in an exhibition or commissioning a designer stand should be no different. arch on return on Even a rudimentary search investment (ROI) in termss of exhibitions or es thousands of exhibition stands produces eed most, if not all, articles on the topic. Indeed ders promote the organisers and stand builders ome shape or form. measurement of ROI in some It is in our best interest to do so because a nnot but be happy happy client (and who cannot ble and identified with a positive, measurable tably retain the ROI) is one who will inevitably er. services of such a provider.

What tools are available? ble? There are a multitude of available ex tools. Some more complex than others, for examplee those arising out of the fast-moving consumer goodsmarket sector. We may, as consumers, feel that our aceprivacy is invaded, but facen recognition software can ck allow an exhibitor to track the reaction of a visitor to duct a specific graphic or product on a stand. Software thatt ow many measures how long or how visitors stop and view a product or a graphic can provide valuable ing the input in terms of enhancing marketing techniques forr that product. oftware that There exists automatic software raverse a stand, counts visitors as they traverse me and interaction. monitoring direction, time There would obviously be an input cost for the implementation of such advanced tools. Although I have nott found research

MEETINGS SA | NOV/DEC V/DEC 2011

on the cost sensitivity of exhibitors in regards to spending additional funds on being able to accurately measure ROI, I suspect that it is no different from the low single digit figure that exhibitors are willing to pay as an additional cost in order to have a greener, more environmentallyfriendly stand.

There are many other techniques and methodologies available – many at a relatively low cost, but all require a degree of discipline and management control. These can include lead generation monitoring, enquiry follow-up techniques and exhibitor training, among others. These are all well-established techniques, but rem remain under utilised.

The confex

Most, if not all, organisers and stand builders promote the measurement of ROII in some shape or form

Another interesting aspect of improving an exhibitor’s ROI is to carefully select and make an informed decision decisio on which exhibitions to participate in. Exhibiting Ex at a conference, in a so-called confex, confe has many advantages. Although the number numb of visitors will often be significantly less than participating in the more tradition traditional forms of exhibition (typically in the low hundreds, rather than in the thousands thousands), the advantage is that by selecting a specific conference, reviewing tthe conference’s past records, tthe programme and other factors, the exhibitor is able to ac very accurately match their produ products and services to the proje projected profile of delegates who will attend. In aaddition, another advan advantage of exhibiting at a confe conference is that a product or service is presented to a delegate nume on numerous occasions over the duration of o the conference – often thre days. This compares two or three to the typical typica less than 30 seconds of exposure b by a visitor traversing an exhibition stand. st An exhibitor at a confex therefor therefore has ample opportunity to build a relation relationship with both existing and potential clients clien during a conference – including the opportunity oppo to interact on a social/leisure basis basis. A potential exhibitor exhibi considering a confex should not limit the basis of their decision to

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the subject matter of the conference only, itors – it of thousands of visitors but should carefully consider the profile of is equally importantt uss the delegates. that exhibitors discuss The subject matter of a conference may methodologies to monitor th the possibly be less important than the actual and measure ROI with en delegate profile. For example, a conference organisers – and then attracting delegates who are typically welluse them – so that qualified professionals could be an ideal forum informed decisions to exhibit financial services, leisure activities, can be made. motor vehicles, etc. Nevertheless, whether exhibiting About the author at an event Nigel Walker CMP is the managing director of with a couple Complete Exhibitions and is passionate about the of hundred exhibition and conference industry. Walker CMP participants or is an active board member and treasurer of the an exhibition Exhibition and Events Association of Southern Africa. with tens

MEETINGS SA | NOV/DEC 2011

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Talking points

201 A ch challenging hal alllle leng leng ngiin ing ye ing year ar ffor or most, 2011 has come and just about gone. Meetings SA caught up with a number of leading industry bodies to hear exactly how they ve fared in 2011 and what s on the cards for 2012.

Despite the worldwide recession that continued to prevail in 2011, the CMP status continued to grow with major interest from Singapore and Hong Kong. More South Africans achieved CMP status and a stringent ethics policy, coupled with detailed disciplinary procedures, were issued. The CMP advisory board, at its August meeting, approved the MICE Academy as the continuous professional development arm of the CMP programme. The year will end on a high note at Gallagher Convention Centre in early December, with the acknowledgement of the 2011 CMPs within the appropriate theme ‘the professional branding of you’. CMP focus groups for accumulating clock hour credits are well underway and, in 2012, in the pursuit of best practice, two branded and indexed ring-binders entitled the Events Specification Guide, and the Professional Profile Portfolio, will be launched. An employee bursary for a corporate social responsibility programme will be offered and a network membership with outstanding, tangible benefits is due for early release. With the updated CMP international standard, in cooperation with the Canadian Tourism Human Resource Council, plus the computer-based exam for Johannesburg and Cape Town test sites, 2012 is predicted to be a bumper year for the CMP.”

Helen Brewer CMP, director of the MICE Club, member of the Certified Meetings Professional (CMP) Network Advisory Board and CMP study group leader

MEETINGS SA | NOV/DEC 2011

In 2011 FEDHASA continued to be the voice of the hospitality sector, representing the industry on a number of national forums. Its regional offices have been active in their respective regions, tackling issues pertinent to their particular members. A highlight for FEDHASA has been celebrating the 10th year of the Imvelo Responsible Tourism awards, an industry-led project that sets the tone for responsible business practices. In 2012, FEDHASA will become more involved in education and skills development initiatives in the hospitality industry, including volunteer and exchange programmes, internships and coaching. Monitoring and providing information about legislation relevant to the hospitality sector will remain a core function, as will the promotion of responsible tourism through the Imvelo Awards. We also plan to become more involved in initiatives to reward excellence in hospitality.”

Eddy Khosa, national chairperson of the Federated Hospitality Association of Southern Africa (FEDHASA)

I N D U S T R Y

For SAACI, 2011 has been a year filled with highlights. Our annual national conference, held in the Western Cape, was once again a huge success and a benefit to our sector. Our new board was also elected there. Earlier in the year we amended our constitution, and instead of our former chapters, we now have subsectorspecific forums representing our members. We are very pleased that progress is being made with the formation of the National Convention Bureau, with the recent appointment of an executive manager. Of course South Africa’s hosting of the COP 17 UN climate change conference is a feather in the cap of the entire industry. We plan to increase our involvement in Meetings Africa even further in 2012, playing a truly fundamental role in marketing the sector. We also plan to put a huge amount of energy and resources into growing our newly-formed SAACI forums, adding real value to our members’ businesses. In addition, we will increase our drive to involve young professionals in SAACI. The annual SAACI Awards will also be expanded and we will give strategic input into the formation of the convention bureau.”

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Nina Freysen-Pretorius, national chairperson of the Southern African Association for the Conference Industry (SAACI)

EXSA has enjoyed some great successes over the past 12 months, seeing increased membership and a return of previous members, who have identified the value of the EXSA partnership within the industry. Seeing a variety of new shows opening this year, South Africa has had a good year in this sector and EXSA has also ensured that our global positioning continues to grow. We will, for the first time ever, be represented at the UFI Global Exhibition Congress to be held in Spain during November, and our membership of UFI has definitely raised our profile. Another first for EXSA in 2011 was our exposure to the Indian and Global platforms in May. Finally, the success of the VAT ruling that allows foreign companies to be exempt from paying VAT if they have no representation within the country, which pertains to EXSA members, thereby encouraging additional international spend on South African soil. 2012 will be an exceptionally exciting year. Kicking off the year will be our 2012 conference in February, where the three forums (venues, suppliers and organisers of exhibitions) will have an individual focus in information specific to their sectors. This year we have seen the potential for growth and, in 2012, we shall encourage further development of new shows and ensure that we provide strong mentorship to new members who wish to embark on exhibitions. In terms of an international focus, we are very excited that, for the first time, the Middle East Africa UFI Congress will be held in South Africa. Our members will see great headway being made within our training division, with specific emphasis on Natalie Naude, chairperson of the guidance regarding the safety and security requirements Exhibition and Event Association on exhibitions that have become a necessary inclusion of Southern Africa (EXSA) into the organisation of these events.”

Our biggest highlight for 2011 has been the revelation of that USB’s strength to its clients, not only as a first-class speaker bureau, but also as a strategic partner in their businesses. In 2012, the USB will reinforce its journey on this path with a commitment to represent leading local and international speakers, along with developing new talent. We will work hand in hand providing exceptional solutions for our client’s requirements, offering a wide range of tailormade topics and options in our continued effort to provide the all-important return on investment.”

Paul McConnon, owner of the Unique Speaker Bureau (USB)

MEETINGS SA | NOV/DEC 2011

CELEBRATING 30 YEARS OF EXSALLENCE

EXSA30 EXHIBITION & EVENT

ASSOCIATION OF SOUTHERN AFRICA

The role of EXSA is to serve the exhibition and events industry in Southern Africa. Our core strategy is to actively grow and develop the exhibition and events industry within Southern Africa. This is achieved through promoting the unique benefits offered by exhibitions and events, and raising the profile of our members who include venues, organisers and suppliers. Tel: 011 805 7272 Fax: 011 805 7273 Email: exsa@exsa.co.za www.exsa.co.za

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EXSA 8 1

This one goes out to the suppliers

COP17

XSA salutes its suppliers working on 7th Conference of the Parties (COP17), which will be held in South Africa’s sunny city of Durban from 28 November to 9 December 2011. Scan Display, in partnership with the creative force behind Design Indaba – Interactive Africa, has been awarded the contract for the COP17 Climate Change & Response Expo. Managing director, Justin Hawes, says, “The creative scope of this exhibition makes it an incredibly exciting project to be involved in. We are activating in a car park, so all the elements need to be brought to the space. This includes a number of marquees, including double-deckers, a stage, electricity, toilets, a water supply, plants to transform the asphalt into an alternative reality and more. We are also greening aspects of the event. For example, we are using green design principles like shade cloth to help keep the marquees cool, local suppliers for goods and services and we are running a drink tap water campaign and will supply tap water in coolers throughout the venue. At Scan we

On Friday, 7 October, EXSA hosted a networking session at Billy the Bums in Fourways, Johannesburg, which was well attended and enjoyed by members. 1 From left: Yvette Smit, 3D Design; Tony Cantatore, 3D Furniture, and Kim Gamma, 3D Design 2 ConCept G Exhibition & Events’ Gill and Andrew Gibbs 3 Sandton Convention Centre’s Lorraine Strydom, sales manager: associations, with NasrinHoosen, sales manager: exhibitions 4 From left: Dylan Solomon and Natasha Bouma, 3D Shell; Claudia Nunes and Yvette Smit, 3D Design 5 From left: Ivor Allison and Jacques Jacobs, 3D Design; PJ Goosen, 3D Branding Solutions, and John Kullmann, 3D Group 6 From left: Craig Andrew, Oasys; Sue Gannon, EXSA general manager; Mark Sleep, Stable Management, and Anita Mathias from Seat Works pictured behind 7 Conrad Kullman, 3D Group, pictured with his lovely lady 8 On the Box’s Paula van der Merwe, events director, and Beverley Pothier, managing director

have been pushing greening for some time now, so it is wonderful to be working with the Department of Environmental Affairs on a project like this.” Expo Solutions has been awarded the exclusive contract to supply all infrastructure for the UNFCCC offices, as well as the country delegation areas within the ICC Durban precinct. The infrastructure supplied includes all walling, furniture, electrical, marquees/ Bedouin tents, IT, AV, décor, branding and all signage. “COP17 is viewed on a major worldwide platform and it further confirms Expo Solutions’ national footprint in South Africa and, most importantly, in Durban/ Kwazulu-Natal. To be a part of this incredible international climate change event is an honour for us and we are delighted to have it as part of our

portfolio,” states Craig McDonald, managing director, Expo Solutions. Oasys Innovations has secured such a large and prestigious tender from the City of Durban, which involves supplying all goods, works and services for the event. Oasys’ Brian Kennedy, his board of directors, management and staff took this opportunity to congratulate the City of Durban for securing this hugely prestigious event, which will have an immensely positive impact not only on the city and KwaZulu-Natal, but for South Africa as a whole. Oasys Innovations are making every effort to ensure that every single staff member is aware of all our greening efforts. And by publishing regular ‘green’ updates and tips in Inside Oasys, the company is demonstrating how everyone can play a role in saving the environment.

MEETINGS SA | NOV/DEC 2011

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Exhibitions

How is Africa doing?

ccording to the Global Association of the Exhibition elsewhere, but that does not mean that we Industry (UFI), there has been a return to gross can afford to be even a little complacent. In turnover growth for the majority of companies in the many respects, Africa proverbial ‘time’ is still exhibition industry worldwide. Its latest Global Barometer Survey here. It is up to us to make it last longer. shows that the financial impact of the economic crisis in the exhibition “ There is increasing global interest in the African industry is lessening, with an overall improvement in operational profits exhibition industry and a need in this industry to develop anticipated for this year. The report ties with the international exhibition community” says that the industry has regained Carol Weaving, MD, Thebe Exhibitions & Projects its stride and is moving forward with confidence. The survey was conducted among 194 companies in 54 countries, including South Africa.

So, how is Africa doing? UFI says that Africa, in comparison to other regions, has remained relatively stable throughout the economic crisis. Despite this, the impact of the crisis remains present in the perceptions of half of those surveyed. In our experience, companies are still cutting their budgets. At many of our exhibitions, companies are taking smaller stands and reducing their marketing spend. Visitor numbers at consumer shows continue to decline across the industry due to less disposable income in certain sectors. Visitors are also more informed and choosy, and want more value for their money. Yet there are exceptions, as is the case with Decorex Johannesburg, our flagship exhibition, which is still a huge success from a visitor perspective. Mixed messages? I think so. Yet I also think that there are many opportunities for the taking and that we need to invest in more events and activities. Ironically, challenging economic conditions force one to be innovative and, in the long run, the industry only benefits and grows. Perhaps indicative of the region’s international standing in the exhibition industry, UFI’s open seminar in Africa and Expo Summit Africa will take place jointly in Cape Town in March next year. UFI says that there is increasing global interest in the African exhibition industry on the one hand and a need in the African industry to develop ties with the international exhibition community on the other. I believe this seminar and expo should not be missed by anyone who is serious about remaining in the industry or making inroads into it. The playing field is level. Innovation and price dictate. Africa’s road to complete recovery is definitely shorter than

MEETINGS SA | NOV/DEC 2011

Nature’s our Asset!

THE DISTINCTIVE CONFERENCE VENUE IN MPUMALANGA LOCATED IN A TRANQUIL BUSH SETTING • • • • • •

4 hours by road from Gauteng Only 2km from KMI Airport Standard equipment Luxury accommodation Delectable cuisine Game Drives (by prior arrangement)

Tel: +27(0)13 750 8100 reservations@likweti.co.za www.likweti.co.za

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It’s full steam ahead for events in Tshwane

The Tshwane Events Centre is well positioned to provide the ideal venue and services for any size event

s the South African economy is showing signs of recovery, however slow it may be, at the Tshwane Events Centre we are making use of every opportunity to regroup and focus on future developments,” says the centre’s marketing manager, Ricky Da Costa. “Our offering of over 82 000 m² of covered exhibition space and open and multipurpose areas – all accessible from multiple entrances, certainly makes us the venue of choice for big events and exhibitions. For this very reason the Black Farmers found us the best venue for their recent expo and workshop. We are ideally suited to their exhibitor profile of suppliers of agricultural machinery, irrigation, chemical, transport, fertiliser and seed.” While agriculture remains a highlight of the Spring Show, which will be hosted form 26 August to 4 September, the show programme will be enhanced with a renewed interest in educational displays and opportunities for learners. Add to this a festival of family entertainment with a carnival atmosphere and a fun-filled programme for the entire family, and it promises to be a must-experience opportunity. Da Costa adds that the centre will be hosting various interesting events in the near future, including the national gathering of the Apostolic Faith mission – the oldest and largest Pentecostal church In South Africa, plus the Le Sjiek women’s expo and the world kickboxing championships. Aqua Blue Ice water has chosen the Tshwane Events Centre for its music product launch due to take place in September, while the Tshwane Career Day is also scheduled for later this year. “On the development front, we are installing fibre-optic cables and connecting all halls to provide fast and stable Internet connectivity. New security cameras around the venue will be connected soon with a complete management system being installed in the halls, which will be controlled from one centre point,” says Da Costa. “In tight economic times, focusing on one’s core business and planning for better times ahead are essential. This is exactly what we are working on now.”

MEETINGS SA | NOV/DEC 2011

SA DMC brings home two Site Crystal Awards

t a ceremony held during the SITE Conference in Las Vegas, Walthers DMC was announced as the winner of not one, but two. Site Crystal Awards in the following categories: Most Impactful Effort Towards Corporate Social Responsibility and Exceptional Motivational Travel Programme – Africa Middle East. Walthers DMC entered under the first category for a programme designed, together with KPMG Meijburg & Co Holland, and agency partner, Eventions. The programme was unique in that it wasn’t a sales incentive, but rather something driven by the companies’ human resources department as part of its graduate recruitment programme. “What makes this project special for us is the significant contribution our client has made towards the local community located close to SabiSabi Private Game Reserve, which the participants visited,” comments Walthers MD, Daryl Keywood. Classrooms, school desks and waterless Enviro Loo toilets, as well as water for drinking and hygiene, were provided. In addition, over 3 000 Euros (R33 250) were raised by the KPMG Meijburg employees during a fundraising spinning marathon. These funds have been used for sports equipment which enabled the Ezweni Combined School to compete in the Dreamfields Soccer Programme, as well as in the local schools netball league. The entire project was completed without a major contractor using local community resources and with minimal environmental impact. “We are honoured and humbled by this accolade,” says Keywood. “Ezweni Combined School is a long-standing Walthers CSR project and, together with the contributions made by the employees and the KPMG Meijburg & Co Foundation, we have demonstrated that successful motivation reward programmes can be enhanced by the inclusion of CSR elements with significant benefit for both the participants and the local community.

From left: Daryl Keywood, MD of Walthers DMC; Bob Looman, Eventions; Jannie Alting Siberg-Kuipers, KPMG Meijburg and Heidi Keywood, Walthers DMC

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South Africa named IAPCO’s 40th member country

outh Africa has become the latest country to be represented in the ranks of the International Association of Professional Congress Organisers (IAPCO) members, bringing the total to an impressive 40 countries. And with the addition of new members African Agenda, based in Cape Town, as well as Gyro Conference, based in Lillehammer, Norway, IAPCO now boasts 114 quality-driven members. “Some people may think this is slow progress, but IAPCO is about quality and ensuring that members who are accepted meet the criteria set,” comments Jan Tonkin, chair of the IAPCO membership committee. “I am delighted that both African Agenda and Gyro Conference have met that quality standard and we are proud to welcome them to our family.” African Agenda is one of Southern Africa’s most well-established and reputable PCOs and, with more than

SA’s newest S low-cost airline is adding routes

outh Africa’s newest and first BEE-owned aviation company, Velvet Sky, is adding yet another route to its flight schedule – Durban, Port Elizabeth, Cape Town – ahead of the busy festive season. This is the second new route that the company has added in a month and one that is expected to position it as a major contender in the price-sensitive, low-cost domestic airline market. The first flight from King Shaka International Airport to Port Elizabeth leaves on Friday, 4 November. Flights between the two centres will take place on Mondays, Wednesdays and Fridays.

The first departure from Port Elizabeth to Durban gets airborne on 8 November, opening the way to a weekly service on Tuesdays and Thursdays. The Cape Town/Durban route will kick off on 7 November with flights between the two centres on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. The first Durban to Cape Town flight is scheduled for 4 November. Flight frequency is once a day on weekdays. This adds a further 19 flights per week. In addition to opening up this new coastal route, Velvet Sky has increased its flight frequency between Johannesburg and Cape Town to seven flights daily on peak days and introduced a Durban overnight flight. Growing South Africa’s fledgling air travel market remains a Velvet Sky priority. “We believe that our fares are competitive enough to make flying an option,” he adds.

10 years’ experience in the industry, the company is poised for growth and expansion. “It is the right time for our organisation to make solid international links,” says Keith Burton, when commenting on the topic of why the company has joined IAPCO. “Having researched the numerous associations and organisations worldwide, it is our belief that IAPCO, with its strong focus on education, suits our goals and company ethos.” African Agenda is committed to investing time into learning and development in order to offer its clients innovation, seamless service and the highest levels of professionalism. The African Agenda team from left: Karen Hilliard, conference coordinator and exhibition manager; Davinia Lamb, registration manager; Kristen Tremeear, director; Claire Davidson, conference and marketing coordinator and greening manager; Keith Burton, managing director and Sedicka Allies, conference assistant

Major expansion for leading hotel group

rotea Hotels is in the midst of a period of African expansion and improvement with the development of new hotels and the renovation of others to the tune of US$120 million that has been raised by the partners in the developments. New Protea Hotels are under construction in Uganda, Nigeria and Zambia, while 13 Protea Hotels in South Africa have been in the process of extensive refurbishment in 2011/12 to bring them up to standard with the newer, more up-market Protea Hotels. The group also recently took over the management of two hotels in South Africa from international hospitality groups, and opened another hotel in the Western Cape’s winelands area. The world economic slump has tested every travel market across the globe, but hotel groups with strong brand equity and skilled management are more likely to perform better under these trying circumstances and Protea Hotels is the undisputed expert in African hospitality. This expertise has allowed for growth and expansion of both business Protea Hotels and leisure tourism opportunities in South Africa CEO, Arthur Gillis and across the continent, when other hospitality companies have scaled back their operations or halted expansion plans. “Protea Hotels is bullish about leading industry development within the African framework. With an eight-nation footprint we see firsthand, on a daily basis, the creation of new markets and hospitality users and the evolving requirements regional business demand from hotels both in the form of the core beds business and in the services which enable commerce such as conferencing and events,” says group CEO, Arthur Gillis. “And as the economies of ever more African countries develop in size and sophistication, Protea Hotels and African Pride Hotels will be there to welcome guests with the unique service culture that has come to define us, a culture bred of Africa.”

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Meeting your demands...

...Exceeding your expectations So far, 2011 has been a busy and memorable year at the JEC. From day one of business, we were mandated to secure and host some of the most successful exhibitions, conferences and events South Africa has seen.

e started off the year on a good note after having hosted the International Broadcast Centre during the 2010 FIFA Soccer World Cup,” says the Johannesburg Expo Centre’s (JEC’s) CEO, Craig Newman. The exhibitions and conferences accommodated at the centre this year include home favourites such as the annual Rand

In addition, the Soweto Festival Expo made its successful debut at the JEC this year and saw a tremendous increase in numbers despite the change of venue. The versatility of the venue was tested in March when the JEC hosted the Armin van Buuren concert that left all those who attended in ‘a state of trance’. Following this, a host of events such as the Sasol 60th Anniversary Celebration, Sasol Ladies Day for The JEC was recently awarded the prestigious 2011 PMR Th Women’s Month, Wesbank Africa Diamond Arrow Award for the second time in four Afr yyears, for being the best exhibition and events venue. celebratory function, “We are truly honoured and will continue to host Standard Bank Top the most successful and world-class exhibitions, Achievers Function, CANSA conferences and events,” says Newman. relay walk, the Soweto Marathon, the Star Schools Show and the Johannesburg International Exams, the Shield Trade Show and the Oasys Motor Show. The JEC also hosted numerous Family Day were also held at the JEC. private exhibitions and conferences, including A multipurpose venue the SAB Responsible Trader Programme, the The JEC prides itself on providing adaptable Africa Health Exhibition and Congress – a halls and catering facilities for every client’s first-time hosting in South Africa, the Process exhibition, conference and event needs. One Show, Baba Indaba, Railways and Harbours, of the venue’s newer offerings of flexibility the Matthews Goniwe Early Development is that of warehousing. Newman explains, Centre launch, AutoMechanika and AfriWater.

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“This year, we’ve seen an increase in storage requests during the traditionally quieter months (pertaining to the exhibition industry). To date, the JEC has safely stored valuable merchandise for companies such as Ellerines, Restore, Trudon, Polyoak, Adcock Ingram and Brandhouse.”

More to come At the JEC, 2011 is far from over as the venue is getting ready to host the most breathtaking year-end functions in any one of its many halls and outside facilities. And, at the current rate at which business is booming, the JEC anticipates a highly profitable 2012. So far,the following large exhibitions, conferences and events are scheduled to take place at the JEC next year: • Electra Mining Africa • Interbuild Africa • the Shield Trade Show • Africa Utility Week • the Rand Show • Infrastructure Africa • Essential Hardware • the Africa Health Exhibition and Congress. And with more events in the pipeline, it is recommended that you visit the JEC website regularly for updates. If you would like to host any exhibition, conference or event, for any number of visitors, the JEC is the best venue for you. We tailor make every package to suit our clients’ needs, while simultaneously welcoming site visits. There is very little the JEC cannot do.

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Towards the year-end rush More intimate, executive settings are easily created at the venue

At South Africa’s sporting venues

Costa, the venue is using the time as an opportunity to regroup and focus on the future.

Developments ahead

Tshwane's premier and most versatile venue, the centre provides the ideal setting for weddings

“We are installing fibre-optic cables. All the halls will be connected to provide fast and stable Internet connectivity,” he explains. “While the centre is known for its secure environment, we are further beefing up security with cameras around the venue being installed and connected with a complete management system for the halls, which will be controlled from one centre point.” In addition, the Tshwane Events Centre is enhancing its greening initiatives and finalising plans to operate a complete recycling centre. “The centre’s offering of over 82 000 m² of covered exhibition space and open and

It s all systems go for the end-of-year dash at the Tshwane Events Centre.

his time of the year sees two of our most important clients – Unisa and the Tshwane University of Technology – streaming into the centre,” says marketing manager, Ricky Da Costa. “It is exam time and thousands of students from these two institutions will be reporting on their annual progress. To assist students, we have arranged secure parking on the centre’s premises. This takes the worry out of finding a parking spot to concentrate on the business of the day – that of writing exams – for which we wish them all the best.”

Da Costa says that despite the slump in the economy, the rejuvenated Spring Show in September had its fair share of visitors. “While agriculture remains a highlight of the show, the enhanced offerings this year, including giving the show a distinct educational and family flavour, seemed to be a good recipe. We will work on this for next year’s show.” Like other business undertakings, the Tshwane Events Centre is also feeling the pinch of a recovering economy. However, according to Da

“We are installing fibre-optic cables. All the halls will be connected to provide fast and stable Internet connectivity” Ricky Da Costa, marketing manager

Styled to the latest global standards, Tshwane Events Centre's exhibition halls boast sheer scale and flexibility

MEETINGS SA | NOV/DEC 2011

multipurpose areas – all accessible from multiple entrances – is beginning to be top of mind among organisers when scouting for large venues. We will keep on capitalising on this and bringing it to the attention of clients who wish to stage big events and exhibitions. “Such events in the near future include the Apostolic Faith Mission – the oldest and largest Pentecostal church in South Africa’s national gathering of the Le Sjiek women’s expo, the world kickboxing championships and the Tshwane Career Day. “We are certainly utilising the somewhat slower economic activity to focus on our core business and planning for better times ahead is essential. We believe it will stand us in good stead for the future,” concludes Da Costa.

The centre accommodated volunteer training days prior to the 2010 FIFA Soccer World Cup

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A long-standing Midlands favourite 2011 has been the year that Granny Mouse reestablished its position in the marketplace and introduced guests to its new look.

rom nature lovers and romance-struck honeymooners to corporates seeking an intimate conference getaway, Granny Mouse Country House & Spa offers everyone a home away from home. Surrounded by the rustic beauty of the KwaZulu-Natal Midlands, it’s fitting that the new owners of this longstanding favourite venue, Gill Bowmaker and Mark Wood, drew inspiration from the countryside when making their mark on the hotel. Granny Mouse is experiencing phenomenal responses from its clientele, who are returning in some cases for the fifth time this year. Bowmaker says, “Our aim is to never provide the same experience as the previous time and this has been assisted by various innovations that we have introduced, incorporating all our different offerings.” These include: • pick ‘n mix conference menus • starter/main portions spread throughout the Eaves menu • a unique teambuilding menu • integration of the spa in the MICE market offering

• different uses of the venues • a unique speakers’ menu • the addition of 12 new suites to take the total capacity of the property from 34 guests to 71.. In addition, a complimentary golf shuttle between the new wing and Granny Mouse’s main buildings is available to assist guests in taking full advantage of the hotel’s full range of facilities, including a spa, two restaurants, a single malt and whiskey bar, a wedding venue and chapel, conference rooms, a wine cellar and d two swimming pools. Bowmaker adds, “Looking to 2012, we are investigating launching differentt packages, which will be tailored to various budgets.” Granny Mouse is a cherished part of the Natal Midlands and the expansion and new additions make it possible for this Midlands favourite to offer even more.

Interior views of the gorgeous new suites

www.grannymouse.co.za Granny Mouse Country House & Spa offers everyone a home away from home

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Conference in the Kwazulu Natal Midlands

Granny Mouse Country House & Spa is a four star country hotel that is situated in the centre of the Midlands Meander. Only an hour and a half from Durban and four hours from Johannesburg with a team of conference specialists that are known for their attention to detail. Packages include tailor made team building with venues that seat between 20 and 150 people. To make a booking at Granny Mouse Country House & Spa call 033 234 4071 or email reservations@grannymouse.co.za ...welcome home

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t’s been an interesting year at both Kwa Maritane and Bakubung, which used the quiet winter months to do a complete refurbishment programme of all the hotel units. Given that these rooms are extensively used by the conference market, the most significant improvement was that management changed the configuration of most of the hotel units by adding a separate shower. Interleading rooms have also been upgraded and finished with new interiors, which include new upholstery, linen, improved lighting, artwork and modern decor. A new spa and gym will also Kwa Maritane bar and lounge

Kwa Maritane library

be operational at Kwa Maritane Bush Lodge as from 15 November. Packages will be offered to conference delegates and these new features, in conjunction with the lodge’s popular game drives, will make Kwa Maritane a great conference and leisure venue.

Bakubung Legacy Hotels’ Bakubung Bush Lodge has recently undergone a major refurbishment of all its timeshare units and hotel room bathrooms, as well as the reception and conference rooms. Starting off with the timeshare units, all the bathrooms were redone to ensure guests are treated to modern aesthetics and fittings. In addition, all units were re-carpeted and repainted, allowing for a fresh new feeling when walking into the rooms. Throughout the hotel blocks, all bathrooms have been completely restored so that showers and baths are now separate, along with the addition of the most up-to-date showerheads, towel rails, basins and amenity shelving. To complement the new bathrooms, Bakubung has also introduced

new bedding, from bedspreads to more comfortable and fashionable duvets. The reception area, which has also received a facelift, now offers comfy modern furniture to welcome guests, complete with scatter cushions, tables and a plasma TV, providing visitors with video information on the fantastic properties within the Legacy Hotels group. In addition, the conference rooms at Bakubung have been fitted with new curtains, while the conference and banqueting chairs have been recovered, providing a fresh look and feel for the conferencing experience at Bakubung. And while the hotel got its revamp, Bakubung staff have also been given a fresh look, with an entirely new uniform having recently been introduced. At both Kwa Maritane and Bakubung Bush Lodge, it’s clear to see that the hotels have been carefully designed and built to complement the special features of each destination. While each Legacy hotel is unique, they all share a charm, elegance and commitment to service excellence to which the discerning traveller has become accustomed.

Bakubung boma

Kwa Maritane swimming pool

Places of unbeatable experience Legacy Hotels Kwa Maritane Bush Lodge and Bakubung Bush Lodge offer guests everything they need to get in touch with the bush.

Bakubung Bush Lodge

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The Sandton Convention Centre is consistently delivering on its commitment to growing the business tourism sector in South Africa. Its track record in hosting major international and domestic events is recognised around the world.

Sandton's leading business tourism catalyst

ituated in the centre of Sandton, Johannesburg, the Sandton Convention Centre’s (SCC’s) prime location is one of its biggest assets, as the majority of all South African corporate headquarters are housed in Johannesburg. The area has the highest visitor attendance draw factor in South Africa for high-level meetings and exhibitions and is therefore the ideal choice for business visitors. The SCC is flanked by three Southern Sun hotels, namely the Sandton Sun, the Intercontinental Sandton Towers and the Garden Court Sandton City. The recently opened Gautrain station around the corner from the SCC provides easy and safe travelling from OR Tambo International Airport and now also Pretoria and Midrand. With unparalleled value for money, modern facilities, highly trained professional staff and a centralised safe location, the SCC has become the venue of choice for discerning corporate clients, PCOs and event organisers.

Highlights for 2011 This year has seen a myriad of events and conferences being held at the SCC. The year

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kicked off with Meetings Africa and until October many events were hosted at the venue, such as the Anglo American Mine Expo, Indian Lifestyle Extravaganza, Discovery Leadership Summit, International Labour Organisation and Pre-COP 17 Ministerial Meeting. The SCC team is excited about hosting various scheduled events until the end of this year, culminating with events such as Winex, the Travel Expo, the Channel O Music Awards and the 94.7 Cycle Challenge Experience registration and exhibition.

Prospects for 2012 and onwards Looking into the future is a pleasant experience for the SCC, which has already been appointed as the venue of choice for many international congresses and exhibitions, for example, the International Federation of Societies of Cosmetic Chemists Congress and the International Council for Game and Wildlife Conservation in 2012, the 4th World Conference on Doping in Sport and the One Young World Youth Summit, both in 2013 and the 21st General Meeting of the International Mineralogical Association in 2014. These

wins are testimony to the fact that the SCC is the premier convention centre on the African continent.

Fast facts The SCC is a technologically advanced conference centre. • It can accommodate up to 10 000 visitors simultaneously. • Meals can be served to up to 2 000 guests in as little as 12 minutes. • The SCC is adjacent to 2 000 four- and five-star hotel rooms. • There are 10 600 secure parking bays within the immediate area. • The centre boasts R5 million worth of local artwork on display. • There are 26 escalators in the two escalator wells of the centre, so delegates can enter and exit the building quickly and efficiently. • Two freight lifts, each 6 m deep, 3 m high and 3 m wide, service all levels of the SCC and are capable of carrying 4 t of equipment. • Special events are normally held in the Pavilion. It has sturdy catwalks, overhead rigging and ample power capable of supporting the very latest in theatre and audio technology. The Pavilion rests on an architectural, specially engineered ‘floating’ floor, which enhances audio acoustic quality.

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One of the Cape’s most exquisite locations

he luxurious four-star Arniston Hotel is set in the Overberg in one of the Cape’s most exquisite locations next to the old fishing village of Kassiesbaai. With the Indian Ocean splashing on your doorstep and white sandy beaches a stone’s throw away, you couldn’t ask for a more idyllic getaway. The hotel offers breathtaking sea views and 60 luxurious rooms, all equipped with the comforts of a world-class hotel. Its restaurant is well known for its scrumptious breakfast buffet, delectable and relaxed lunches and fine dinners. The hotel is also a great venue for conferences or breakaways with a fully equipped conference venue that can accommodate up to 100 delegates. In addition, wireless Internet connectivity is available throughout.

Highlights in 2011 and plans for 2012 A number of beautiful and memorable weddings were held at the hotel in 2011. That said, the Arniston Spa Hotel is becoming

The hotel boasts a sophisticated menu

Night golf at LGSR

The hotel's wine cellar offers a unique atmosphere for private dining

The Arniston Spa Hotel is becoming the wedding venue of choice the wedding venue of choice in the greater Overberg area. The hotel has also hosted numerous successful conferences in 2011 and has impressed its clients with its high level of service and quality. A children’s programme has also been introduced at the hotel. During

school holidays, the on-site conference room is converted into a playroom for kids, making Arniston Spa Hotel the leading option when planning a family getaway to the region. The hotel also recently launched its newlook website, which can be viewed at www. arnistonhotel.com.

MEETINGS SA | NOV/DEC 2011

The 4 Star

Arniston Spa Hotel The hotel offers full conference facilities with state-of-the-art equipment for up to 100 delegates. Standard equipment includes a proxima, overhead projector and screens, flipcharts, VCR and DVD, TV, microphone, pens and notepads. The luxurious 60 en-suite rooms are all elegantly decorated and have private balconies with panoramic ocean views or tranquil garden and pool views.

Tel: (028) 445 9000 / info@arnistonhotel.com www.arnistonhotel.com

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P L A C E S The Royal Court Restaurant at Sibaya Casino and Entertainment World

Flamingo Casino

Highlights, awards & hard work Looking back at 2011, it s been an incredibly successful year for HLM, one of South Africa s leading hospitality management groups.

eadline Leisure Management (HLM) is proud that 2011 proved to be an incredible and extremely lucrative year, despite the testing economic environment,” says Michael Deftereos, managing director of HLM. “The success of the past year is reflected by the highlights, awards, hard work and dedication from our team.” The organisation is continuing to expand its collaboration with some of South Africa’s top casinos.

Innovation beyond boundaries

implementing quality management systems and procedures to ensure consistent and accurate business practices.”

Prestige events at Royal Elephant The Royal Elephant Hotel & Conference Centre – HLM’s five-star Pretoria-based pride – has hosted a number of prominent and internationally acclaimed events. One such event was the Bikers for Mandela Day. The hotel played a crucial role in welcoming back the bikers involved in the journey on the day of their return. Another landmark event was the hosting of the 2011 SADC COMI, a multimillion rand conference for delegates from 14 developing countries. In2Structures constructed

Deftereos emphasises that “to meet the demands of an ever-growing audience, HLM is improving its already-respected product development”. An example of this is the comprehensive and “To meet the demands of an creative year-end packages ever-growing audience, HLM iss that were provided by all the improving its already-respected ed banqueting units. HLM has also product development” Michael successfully implemented the Deftereos, MD, HLM advanced but easy-to-access communicator – an application that appears as an icon on the client’s desktop and provides real-time access to information regarding news, calendar events and banqueting portfolios at HLM venues. HLM’s Headline Training College has introduced eight new internal training programmes. “These programmes range from diversity management to food and beverage excellence and housekeeping,” says a college representative, Bryan O’Connor. “The college boasts continuous development with its partners and has also been responsible for re-evaluating the national standards and

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the event’s dome tents, which are some of the biggest ever temporary event structures rigged in South Africa. And, in typical stylish fashion, the hotel presented The Royal Burlesque Dance Extravaganza, a sensual and energetic theatrical sensation, which had audiences on their feet while the award-winning chef’s cuisine kept them begging for more. The creation of Headline Hotels (HH) came about as the first full service management contract successfully secured for the running of the Royal Elephant Hotel & Conference Centre. HH manages all aspects of the hotel on behalf of the investors.

The future looks bright in 2012 If 2011 is anything to go by, HLM is sure to experience unprecedented success in 2012. More exciting packages will be on offer throughout the year from the venues across the country. In addition, Headline Training College is in the process of developing its E-learning programmes to keep up with international technology trends, with specific emphasis on self-learning. This will allow the tech-savvy young professionals to enjoy PC time while learning simultaneously. “This and lots more will keep our HLM team busy yet always moving forward in 2012,”concludes Deftereos.

Aerial shot of the Dome Village at the Royal Elephant Hotel & Conference Centre

Classical Conferencing

Situated approximately 7km north of the Kimberley city centre on the Transvaal road (N12), this 10-hectare entertainment estate is reminiscent of the intoxicating turn-of-the-century diamond rush era. Many of the buildings in today’s Kimberley have been preserved from this era and the Flamingo Casino complements it consummately. With its Victorian Age style and romance, this casino is an exceptional leisure and entertainment facility. The adjacent Kimberley Golf Club offers guests an imposing golfing experience to add to the casino’s impeccable recreational encounter.

Contact our personal service ambassador: Natania Dixon – T 053 830 2677 natania.dixon@za.suninternational.com N12 Transvaal Road, Kimberley www.headlineleisure.com/sites-Flamingo.php

Mystical, majestic conferencing

Ancient baobab trees stand guard over the ultra-modern entertainment complex set in the vast expanse of mountains and bushveld. The complex whispers tales of ancient tribes and fearless pioneers who braved the unknown. At this venue, in the heart of the enigmatic rain queen Modjadji’s home, guests are offered exceptional facilities and experiences, including a butterfly, bird and reptile reserve, a go-kart track, adventure golf, a kids’ playground and a Cultural Fair and Market with amphitheatre.

Contact our personal service ambassador: Rita Riekert – T 015 290 5487 meropa.banqueting@za.suninternational.com Plot 59 Sterkloop, Roodepoort Road, Polokwane www.headlineleisure.com/sites-Meropa.php

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ICC DURBAN

Best in Africa The ICC Durban has again been awarded the celebrated title of Africa s Leading Meetings and Conference Centre.

e are thrilled and gratified to receive this award for the 10th time. It is an accolade we will carry proudly when hosting the many international and local events at this centre,” says Julie-May Ellingson, acting CEO. She adds, “The World Travel Awards are viewed as one of the highest commendations in the travel industry and testament to the hard work and endeavours of the ICC Durban team. Winning this award reaffirms ICCD’s world-class facilities and service excellence. The World Travel Awards survey is global in scale and benchmarks the convention centre among others in Africa and the world.”

MEETINGS SA | NOV/DEC 2011

Dubbed as the ‘Oscars “The World Travel Award is of the tourism industry’, viewed as one of the highest the World Travel Awards commendations in the travel acknowledge and celebrate industry” Julie-May Ellingson, organisations that have made the greatest acting CEO, ICC Durban contribution to the global tourism and travel trade. The awards also among others: Africa’s Leading Airline, Africa’s recognise those who are driving the industry Leading Car Rental Company, Africa’s Leading to great heights and innovation. Destination and Africa’s Leading Hotel. The official presentations of the World Interactive technology Travel Awards Africa were held at a gala Early in 2011, the ICC Durban became the ceremony on 16 September 2011 in the first convention centre in Africa to introduce Great Hall of Egypt at Soho Square, Sharm Meeting Matrix to its clients and conference El Sheikh. Other award categories included, organisers. Meeting Matrix is a web-based Advantages of Meeting Matrix: application that uses interactive floor plans Event organisers can virtually see and experience and room diagrams to provide clients and the ICC Durban. event organisers visual detail of meeting and It assists with decision making. Planners exhibition spaces. experience dynamic and detailed views of the Eric Van Piggelen, operations director of entire venue. From overlays of individual building the ICC Durban, comments, “This software floor plans, users drill down into exact locations of restaurants, meeting space, guest and meeting has been available on our website since the rooms. start of 2011. It allows clients to customise, It is easy to use, accurate and eﬃcient, giving modify and generate room dimensions and planners information they need, in a format that set-ups to suit their needs. The customised they find useful. plans can be downloaded, printed or emailed, It is globally accessible and available in English, thus accelerating our sales process, while the German, French, Spanish, Italian, Mandarin, technology allows our sales team to show Japanese and Korean. clients the different ways a room could be configured.” Using browsers, event organisers start with a satellite view of the venue and surrounding area. With simple mouse clicks the venue unfolds from stacked floor plans to individual floors to specific rooms. It’s easy to use and it’s what people have come to expect from leading convention centres. The product shows exact locations and features of our venue in accurate, to-scale detail. Capacity charts, square footage and digital images give organisers a good sense of our meeting space, meeting rooms and exhibition areas.

Incredible pyrotechnics by Impact Production

M E E T I N G

P L A C E S

panning over 3 000 ha and incorporating many diverse natural environments, the reserve is home to over 380 bird species, with big game including rhino, kudu, hippo, giraffe and the rare sable antelope. Signature Life Hotels MD Alan Vels says, “This is a unique property with its close proximity to Durban and Pietemaritzburg. As it offers such a diverse and fantastic setting for work and pleasure, Signature Life Hotels sought it for our safari portfolio, and we’re simply delighted and excited at the opportunity it gives us to further place KwaZulu-Natal as a top business and leisure destination in South Africa.”

A beautiful venue At Tala Private Game Reserve, game drives are held throughout the day with experienced guides, and guests may choose guided

horseback rides along the water’s edge or bush walks along the many trails. In addition, Tala is perfectly situated for conferences, weddings, corporate celebrations, a short break for rest and relaxation or simply a great day out. The main restaurant and dining area – a spectacular thatched venue – are open for breakfast, lunch and dinner. The area also features a beautiful old tree as its central decor, draped in fairy lights, which at night create a starlight fantasy. And on chilly nights, the dining area boasts a magnificently crafted rock fireplace located close to the grand marble and thatch bar. Weddings at Tala are widely renowned and the venue is a very popular choice for couples as the natural surroundings are so beautiful. The experienced and dedicated banqueting team caters to all wedding celebration styles.

There are two beautiful dedicated wedding venues and a choice of luxury lodges ideal for guest accommodation.

A signature way of life Signature Life Hotels is Africa’s leading and most innovative hospitality company, as recognised by the World Travel Awards in 2010 and 2011. The group was formed in 2008 through the convergence of several of South Africa’s top hoteliers. Signature Life offers the hospitality industry – in particular, the owners of hotel and leisure properties – unique, profitable hospitality solutions. Its current portfolio includes 28 diverse properties across South Africa and Mozambique, as well as other new divisions such as Signature Life Real Estate, Signature Life Institute of Hospitality Studies and various community outreach programmes.

Figtree Auditorium

Chiefs Camp

The perfect spot for corporate celebrations

TALA

KZN’s top business and leisure destination

Now managed by the award-winning innovative hospitality group, Signature Life Hotels, Tala Private Game Reserve is a wildlife conservancy in the hills of a farming community close to Durban and Pietermaritzburg in KwaZulu-Natal.

MEETINGS SA | NOV/DEC 2011

EVENT MANAGEMENT

rian Kennedy, CEO of Oasys Innovations, is overwhelmed at having secured such a large and prestigious tender from the City of Durban, which is hosting the COP17/CMP7 convention from 25 November to 11 December 2011. The tender

with climate change and in 1997 the Kyoto Protocol was concluded and established legally binding obligations for developed countries to reduce their greenhouse gas emissions. Future climate change will have a range of beneficial and adverse effects on human

Oasys secures COP17 tender will see Oasys supplying all goods, works and services for the event. Kennedy, his board of directors, management and staff have taken this opportunity to congratulate the City of Durban for securing this hugely prestigious event. The ripple effects of securing and positively hosting this successful event will certainly see Durban securing other conventions of this magnitude, and will no doubt continue to raise nation the profile of the city as an ideal destination for business and leisure tourism. o In terms of the convention, parties to m this convention have met annually from 1995 in Conferences of the Parties (COP) to assess progress in dealing

society and the environment and it is a proud moment in history when Durban is the destination of choice for this conference for these future decisions. Kennedy adds, “The experience that Oasys gained as a leading service provider during the FIFA 2010 World Cup and the 2009 FIFA Confederations Cup, providing and managing the entire ent overlay project, will certainly assist our o team in understanding the diversi diversity and magnitude of COP17.”

“The experience Oasys gained during 2010 FIFA WC and the Confederations Cup will assist us in understanding the magnitude of COP17” Brian Kennedy, CEO, Oasys MEETINGS SA | NOV/DEC 2011

Marketing Services & Communication (MSC)

Well connected

When choosing an infrastructure provider for your event, exhibition, meeting or conference, you are not merely choosing a supplier, but rather a partner who will play a pivotal role in the success of your event. At Oasys Innovations we understand this important relationship and offer you the best value for your money. We provide products and solutions that cater for your unique event requirements, while also consulting and advising you from concept formation to completion of the event.

Oasys Innovations. Your one-stop supplier of infrastructure for meetings, conferences and events of any dimension.

EVENT MANAGEMENT

A picture paints a Painting the perfect picture in 2012 will be the order of the day. Various elements will need to be taken into account to create an artistic masterpiece and you, the event producer, will in effect be the artist.

sing the right techniques and tools, you will be sure to have a creation of high worth and desirability.

The perfect canvas A canvas is closely woven cotton used to paint on. Many clients in the past would hand over the brief and the budget and be distantly involved in the planning process. The year 2012 will demand that just like the closely woven cotton, you maintain an even tighter relationship and communication strategy with your client. This renders two positive outcomes: Everyone ‘looks’ great – Your clients are kept up to speed in full with everything regarding the entire event, so that if their counterparts request details regarding the event, they have all the relevant information at their fingertips and don’t have to make contact with you to attain it. Out of sight, out of mind – With the continually growing eventing market and increase in so-called ‘event producers’, it is important to build fervent yet flexible relationships with your clients, which are longlasting and true partnerships.

The art of camouflage Corporates are willing to spend again; however, they cannot appear to be irresponsible in the public eye, nor among stakeholders and staff. Events will need to be seen as lean and mean, meaning that maximum value will be demanded of event producers, who will also need to become more creative with budget spend.

MEETINGS SA | NOV/DEC 2011

By Amanda Rogaly CMP

Companies cannot be seen as having flashy events, so the art of camouflage is the skill that event producers will need to master. Instead of spending budget on fancy gifts and invitations, which is tempting with a big budget, encourage clients to spend the allocated budget on sponsoring a charity or creating a bursary. This creates the right impression to stakeholders and guests, as well as adding to the company’s CSR points. Ultimately, everyone wins. Replace the big-scale live stage performance

The palette of green Event organisers need to wise up on genuinely greening their clients’ events. Clients also want to see the actual spinoff from bringing in the greening element, whether it makes for great PR or a cost saving. Many solutions are available, from the simple and cost-effective to the high priced. The time is now to start offering this to clients. Your knowledge on the ethos of reduce, reuse and recycle can give you a value-added selling point and advantage in the marketplace. My tip to you is to think solar.

The private portrait seating

Companies cannot be seen as having flashy events, so the art of camouflage is what event producers will need to master with a well-constructed and enticing video, which can be used not only as a once off. It may cost the same, but most guests are none the wiser on the video production costs and clients can justify this spend as this video has longevity and can be played at other events, internal meetings, etc.

Company executives no longer want to be seen as sitting in their ivory towers issuing orders;they prefer being perceived as interactive individuals. Informal interactions between guests and company executives are proving to be increasingly popular –whether in the form of golf days, family fun days or even intimate theatre outings, the personal touch from the top is helping corporates retain clients and grow their brand. Your job as the artist is to offer clever and fresh ideas to clients to satisfy executives’ strategies and to make their clients feel like they are the most important person to the company.

The right selling price Clients are prepared to spend that little bit extra on your work of art if they know you’re a provider of great value.Once you have received a brief from a client, never simply

EVENT MANAGEMENT

thousand words revert with a budget and a proposal, as clients expect so much more these days. Your management fee needs to include not only your intellectual property but also your ability to over-deliver on your promises. Focus on this in 2012 and present clients with the value-added services and benefits that they will receive from choosing to use you. Remember, the value must always be remembered long after the price tag has been forgotten. As the late Steve Jobs said, “A lot of people in our industry haven’t had very diverse experiences. So they don’t have enough dots to connect, and they end up with very linear solutions without a broad perspective on the

problem. The broader one’s understanding of the human experience, the better design we will have.” In turn, all of the above can only be consciously implemented if you truly understand not only your client, but also your core service and objectives, which will allow you to grow and be known as the prolific artist.

About the author

Amanda Rogaly CMP is the owner and managing director of Kadoro Events and Communications, working with a broad range of clients in events and meeting management to create strategic and brand-activated events from conceptualisation through to implementation. She recently obtained her Certified Meetings Professional qualification, which is the most sought-after qualification in the events industry worldwide. In addition, Rogaly sits on the board of the CMP Advisory Panel and is involved with the Event Greening Forum.

MEETINGS SA | NOV/DEC 2011

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