Page 20

20 Hello

from Fetim Group UK

Investing in Customer Service Part of the Fetim philosophy is investing in people. The Sales Support and Order Help Desk Team play an important role in delivering reliable and effective customer service. ❝We believe in our people, their personal growth and development to fulfil their potential. We look for talented, enthusiastic people, who love a challenge and work in a team to continuously improve. More profiles of the team will be included in the next edition of “Hello” in the meantime I am pleased to introduce the latest members to join us and welcome back from maternity leave, Zoe Schaefer our Operations Manager. Investing in the customer service experience is part of our sales and marketing strategy. A positive customer experience can help make price less relevant, de-commoditise the products and services you sell, increase recommendations and ultimately improve the bottom line.❞ Alastair Murray, Financial Director for Fetim Group UK

Val Ridlington, Senior Demand & Project Manager is responsible for demand

forecasting and the Sales Support Team of Kelly Harding, Ben Courts and Marie Macmichael. Charley Tasker, Senior Sales Co-ordinator, together with Luke Round, Ben Gatfield and Gemma Allen make up the Sales Order Help Desk Team and they report to UK Operations Manager, Zoe Schaefer.

Charley Tasker, a naturally organised, experienced customer service advisor has been

recently promoted to Senior Sales Co-ordinator. Charley’s responsibilities include training, customer service issues and overall development and management of her team. Charley said “I really enjoy being part of a team and thrive on the day to day challenges that arise, its feels good when you can resolve customer issues and they are happy”

Rebecca Waldron who studied Levels 2 & 3 of The Association of Accounting Technicians (AAT), an internationally recognised and respected qualification is our Financial Administrator reporting to Alastair Murray. Rebecca said she is enjoying the new role, working with friendly people gaining experience in sales and distribution. Tom Giddings, a graduate from University of Nottingham has joined

Sales Support. Tom, who previously worked for Caterpillar Finance is dealing with day to day credit issues and assisting the Accounts Department. When asked what attracted him to the company, he replied that a friend who had worked here said it was a great place to work.

Marie MacMichael appointed as Sales Support Assistant joined us in January this year. Marie is highly organised and working on the new Argos Dropship project, reporting to Val Ridlington and Alastair Murray. She has a Law Degree and explained she was attracted to the business as it is global company with possibilities for career progression, Marie also added she really likes the team spirit and really believes in offering the best possible customer service experience.

Profile for Fetim Group UK

Hello from Fetim magazine summer 2015  

The magazine has been created as part of our marketing communications programme to keep you updated on the company’s sales and marketing in...

Hello from Fetim magazine summer 2015  

The magazine has been created as part of our marketing communications programme to keep you updated on the company’s sales and marketing in...

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