Flooring Magazine - August/September 23

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August/September 2023

LV T meet carpet

Interface LVT and Carpet Tiles are designed to work together, seamlessly with no transition strips. Hard surfaces, soft textures, and endless pattern and colour combinations – all you need is a vision.

See our new LVT ranges, and get inspired atwww.interface.com

AUSTRALIA & NEW ZEALAND

QUICK-STEP WATERTIGHT TIMBER

Quick-Step’s new Faro and Amato timber collections are completely watertight and beautifully suited to every room of your home, including your kitchen and bathroom. Experience authentic timber beneath your feet without compromising on durability or ease of use.

Sit back and relax: these floors are up for anything.

S URFACE& E D GEPROTEC T EASY T O CLEAN HYDR OSEAL WATERPRO O F SURFAC E
SCRATC H
SCRATCH RESISTANT
GUARD

QUICK-STEP TIMBER FLOORING

‘OTHER’ BRAND TIMBER FLOORING

Woodforlife

Editor’s Note

Welcome to the August / September 2023 issue of Flooring Magazine. Inside this issue you will find our Resilient Flooring Feature were the experts at the Australian Resilient Flooring Association (ARFA) explain why this sector is a vital part of the building industry. Together with their durability, easy maintenance and value, resilient flooring is widely used in most built environments including commercial, domestic, retail, health, education, sports, industrial and transport. Read our feature piece to see the very latest products in today’s marketplace.

Our Company Profile this issue is Tactile Systems. With over 24 years’ experience in the industry, they are one of the longest established tactile ground surface indicator and stair nosing specialists in Australia. Providing installation services using a fleet of skilled mobile installers, they also offer testing and consultancy services for builders and architects ensuring all Australians can safety navigate the urban environment.

Please feel free to contact me directly regarding any company events, industry news and or new product information by email at – michelle@ elitepublishing.com.au

Take a look at our new website, join our growing online community, and visit us on Facebook and Instagram.

Until next time, enjoy your read.

4 Flooring August/September 2023 www.flooringmagazine.com.au Contents
LVT meet carpet VT and Carpet Tiles are designed work together seamlessly with no transition Front Cover Interface www.interface.com vol 41 no 4 Flooring Magazine is on: @flooringmagazineaustralia @flooringmagazineaustralia Focus On 12 GMK Logistics Window Furnishings 16 Seamlessly elevate your flooring store with curtains Company Profile 18 Tactile Systems Feature 20 Resilient Flooring Spotlight On a Franchisee 40 Growing together with Andersens Design & Trends 44 Dulux Colour Forecast 2024 Insurance Matters 48 Insuring your flooring business: Tales of triumph and resilience Safety 54 The different types of Tactile Indicators

LEADING THE WAY WITH A SENSE OF TOUCH

At Tactile Systems Australia, we have been at the forefront of the flooring industry for over 23 years, consistently pushing the boundaries of design and engineering to deliver unparalleled products. We are passionate about improving public spaces, and our Tactile Ground Surface Indicators (TGSI) and Stair Nosing epitomize this commitment to safety and accessibility.

Whether in public buildings, commercial spaces, or residential areas, the installation of TGSI and Stair Nosing showcases a commitment to both safety and design and creating an inviting environment for all to enjoy.

Tactile Systems product range includes:

Tactile Ground Surface Indicators

Stair Nosing

Car Park Fixtures

Skate Deterrents

Road Traffic Signs

Braille Signs

Visit our site

info@tactilesystems.com.au

www.tactilesystems.com.au

1300 808 946

Armstrong Flooring achieves VinylCycle verification

Armstrong Flooring has achieved authentication of an 85% recycled content claim from GECA for their Cove Fillet product as part of the Vinyl Council of Australia’s (VCA) VinylCycle Label.

Manufactured in Australia for over 25 years and produced to strict quality control guidelines from a blend of high-quality raw materials, Armstrong Flooring's PVC accessories set the industry benchmark and are designed to co-ordinate with their resilient flooring ranges to meet installation standards and current interior design trends.

Armstrong Flooring's Cove Fillet - which creates a solid foundation for coved vinyl flooring installations - including within vital healthcare settings - is the first PVC flooring product to achieve a VinylCycle recycled content claim.

The VinylCycle Trademark License and GECA Claims Authentication process represent a collaborative partnership

between the VCA and GECA to develop a program to authenticate the claims of manufacturers and distributors of PVC products containing recycled PVC in Australia.

The VinylCycle Specifications outlines the criteria for verifying products claimed to be made wholly or partially from recycled PVC and enables a claim to be made and authenticated that is clear, not misleading and communicates an environmental benefit.

VinylCycle authentication will aid specifiers, procurers, and consumers in identifying products with genuine recycled content to support informed procurement decisions and provide a means for product manufacturers to gain recognition for contributing to a more circular economy.

The Australian Competition and Consumer Commission (ACCC) highlighted the prevalence of misleading environmental

claims by Australian businesses in a report tabled in early 2023, which highlights the value of independent third-party verification, such as that provided via VinylCycle, to ensure that environmental claims are accurate and avoid greenwashing. GECA follows internationally recognised ISO 14021 principles to verify a VinylCycle claim, which includes a GECA technical specialist checking all documentation to ensure credibility.

For manufacturers and distributors looking to apply or for stakeholders seeking further information on the VinylCycle Label, please visit www.vinyl.org.au/vinylcycle. s

6 Flooring August/September 2023 www.flooringmagazine.com.au News
Manufactured in Australia for over 25 years and produced to strict quality control guidelines from a blend of high-quality raw materials, Armstrong Flooring's PVC accessories set the industry benchmark and are designed to coordinate with their resilient flooring ranges to meet installation standards and current interior design trends.

Andersens champion environmental sustainability

Andersens, one of Australia's premier floor covering companies, achieved a significant milestone for its environmental initiative, Project Green, by planting the project's 300,000th tree on National Tree Planting Day earlier this year. This incredible milestone was reached in collaboration with the Friends of Lake Apex, a community volunteer organisation based in Queensland’s Lockyer Valley, reinforcing the company's commitment to environmental sustainability.

Launched in October 2020 by CEO Rowan Hodge, Project Green includes the One Project - One Tree initiative, a forest restoration program that associates every new flooring project with the planting of a new tree. The voluntary initiative, sponsored entirely by Andersens franchisees, is a global effort and the trees planted contribute to diverse environments, including wetlands, mangroves, forests, mountainous areas, and even fruit tree plantations that support local and Indigenous communities. These plantations often provide sources of paid employment and are usually located in regions affected by disasters.

“In less than three years, we have achieved significant progress towards our goal of environmental sustainability,” stated Rowan Hodge. “Reaching the 300,000 trees milestone on National Tree Planting Day will be a significant achievement and a clear testament to our unwavering commitment to our shared environment.”

In Australia, Andersens’ franchisees work within their local communities, spreading awareness about the importance of forest restoration and environmental preservation, and building strong networks of eco-

conscious consumers. The initiative has made considerable contributions to several Australian plantations, including Caring for Country WA, Bushfire Recovery, Tropical Australia Reforestation, and the Daintree Rainforest, among others.

The planting program utilised by Andersens is Plant-for-the-Planet, which has the endorsement of the United Nations. Andersens also holds a prestigious place in the Partner Circle of the Foundations Platform F20, an international network of foundations and philanthropic organisations, underlining the company's dedication to its environmental goals. In 2023, Andersens has attained top ranking among global sponsors in the Plant-for-the-Planet program, testifying to its position at the forefront of eco-friendly initiatives.

Andersens recognises that while tree planting isn't always quantifiable for carbon offsetting purposes, it's a tangible, practical contribution to the environment. “Tree planting is more than carbon offsetting; it's about storing carbon, cleaning and oxygenating the air, and protecting waterways, soil, and the diverse flora and fauna,” Hodge adds.

For additional information about Andersens, their commitment to sustainability, and the Project Green initiative, visit https:// andersens.com.au/project-green/. Each tree planted is a step towards a greener future. s

8 Flooring August/September 2023 www.flooringmagazine.com.au News
Above: Andersens CEO Rowan Hodge tree planting
Image Above: Pioneer 555 Spotted Gum Image Right: Petra 545 Renaissance www.godfreyhirst.com Regenerative Living Discover the full interior trend report at: Living intentionally is all about getting back to natural tones, natural fibres and creating an earthy atmosphere in the home, ultimately connecting our inner worlds with our outer worlds.

Product Update

Polivac’s latest innovation, the Mini Terminator

Polivac has launched the newest member to its stronghold carpet extractor machine range.

Innovation strikes again in the cleaning industry as Polivac International unveils the Mini carpet extractor. This state of art device promises to revolutionise carpet and upholstery cleaning by making it more efficient and effective.

The new Mini Terminator has been designed to deliver a similar performance to a standard carpet exactor. Its design is compact and easy to manoeuvre and light in weight compared to a standard carpet extractor. Ideal for spotting and quick cleaning of small, carpeted areas, upholstery, and auto interiors. It is equipped with advanced technology that allows it to remove stains quickly and easily from all types of carpet materials, including wool, nylon, and polyester.

The compact design of the machine, pump and vacuum motor efficiently extract dirt and debris from deep within the carpet fibers. This machine is also designed for ease of use, with intuitive controls that allow operators to quickly and easily adjust the settings to suit their specific cleaning needs.

Servicing this machine is less complicated as the innovative design makes it so easy to access the vacuum motor and the pump by simply removing a couple of screws. The Mini Terminator is a market winner thanks to the upright design, and larger solution and recovery tanks when compared to its peers in today’s market. s

10 Polivac
Intelligent
Rechargeable stick vacum
Cleaning Technologies
Polivac 2nd Generation Predator MK1 Polivac Mini Terminator Polivac Mitchell Brumby Polivac 2nd Generation SV25 Polivac MM1700E Polivac Turbo Force Tile & Grout cleaning Tool
Contact Nearest Polivac Distributor www polivac com au
Polivac Upholstery tool with clear window
www.flooringmagazine.com.au
A subsidiary of Australia Pty Ltd

Focus On GMK Logistics

Flooring Magazine recently sat down with Derek Lightfoot, CEO of GMK Logistics, to discuss all things business including a discussion about the expansion of the GMK footprint.

1. GMK has over 60 years of experience in the logistics industry. What is the GMK story?

G.M. Kane & Sons Pty Ltd was founded in 1962 by John Kane, who named the business after his parents George and Muriel. The business started with only one truck, providing general freight services between Sydney and Camden. John soon saw a growing need for the transportation of flooring products and decided to specialise in this area. He expanded the network to include the remainder of NSW and began trading as GMK Transport, quickly becoming the market leader in NSW. In 2005 John appointed his daughter Sharon as the Managing Director. Sharon saw that there was a huge opportunity to service the flooring industry nationally and in March 2008 she rebranded the business as GMK Logistics and opened facilities in all major capital cities.

I joined the business in 2012 when GMK was acquired by Logico Operations, a small private equity firm. For the next three years we built upon the solid base that Sharon had formed and made several major changes such as developing the 3PL offering and implementing a new IT

system. We also acquired the assets of a former competitor and integrated their customers and premises into the GMK operation.

In June 2015, GMK was acquired by CTI Logistics Limited, a public listed company based in Perth. I remained with GMK as CEO and over the ensuing eight years we have continued to develop and improve the business. In 2016 we moved our Sydney operation into a purpose-built 22,000 sqm site in Gregory Hills. The demand for our services in NSW has continued to grow and we are now building a 12,000 sqm warehouse extension which is due for completion in June 2024.

In 2018, our General Manager at the time, David Knagge, sourced a custom-made carpet cutting table for our Melbourne facility. The Carpet Boss III was built by the Perpetual Machine Company in the USA. It is capable of 45 cuts per hour and includes check measure balances as well as finished product wrapping.

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Above: GMK’s CEO, Derek Lightfoot, alongside a recent addition to the GMK fleet Above: Company stalwart, David Knagge, admires the Carpet Boss III in Melbourne

Focus On

The following year, GMK implemented the JAIX Warehousing and Transportation system, a product developed specifically for the Australian logistics sector. We worked extensively with JAIX to customise the system which provides full product visibility, real time stock on hand reporting, track and trace, sign on glass and immediate PODs to name a few.

As demand for our services has continued to grow, our warehousing footprint has also expanded. In June 2023, we moved our Brisbane operation into a new purpose-built facility in Yatala, and we have recently committed to a new Melbourne site in Epping, which is scheduled to be completed in June 2024.

2. GMK is a full-service logistics company. Walk us through your service offering including an explanation of the transportation

and warehousing services available.

From the start, GMK has been focussed on customer service. Our aim was to deliver our customers’ product, Australia-wide, as quickly and efficiently as possible, on time and in good condition, at a fair and competitive cost. Nothing has changed in this respect, although

we continually seek to increase the number of locations serviced by GMK owned and operated vehicles. We have recently expanded our range of delivery services in rural Victoria and NSW, which gives us greater control over our service quality and immediate access to POD’s and other data. → 14

13
Above: GMK’s newest facility opened in Brisbane in July 2023

Focus On

and workforce training. Our customers gain flexibility and scalability, adapting quickly to fluctuating demand without the burden of excess space or personnel.

Additionally, outsourcing provides better supply chain visibility through advanced tracking and reporting systems, fostering stronger relationships with our customers’ clients and suppliers. Speed to market is also improved with GMK’s integrated warehouse and transport operations, allowing later cutoff times and immediate access to transport. Finally, it improves risk management by leveraging GMK's expertise in compliance, regulatory requirements, and risk mitigation strategies, reducing the likelihood of costly errors or disruptions in the supply chain. Overall, outsourcing warehouse functions streamlines operations and enhances competitiveness.

Safety is our number one priority at GMK Logistics and our total commitment to safety extends to our team, our suppliers, our customers and the wider community.

Through our ZERO HARM safety program, we are working hard to achieve:

• Zero medically treated injuries (MTIs)

• Zero lost time injuries (LTIs)

• Zero motor vehicle incidents

• Zero unsafe practices.

We also provide a fully outsourced warehousing solution, including carpet, vinyl and artificial turf cutting services in all major depots. Our warehouses are designed to handle all types of flooring products, including roll product, palletised tiles and hard flooring, and rugs. We also manage samples and associated products.

With a professional management team, modern warehousing facilities in the major capital cities, specialised IT solutions and an extensive transportation fleet, GMK Logistics is the leading provider of logistics services to the flooring industry.

3. Can you detail the many benefits of outsourcing warehousing to a third-party specialist?

Outsourcing allows our customers to focus on their core competencies, enhancing productivity and innovation, while GMK handles all their warehousing and logistics requirements. Cost savings are another advantage, as outsourcing avoids investments in warehouse infrastructure, technology,

4. Every day, safety issues are discussed and reviewed at every GMK site as part of your total commitment to the safety. Can you explain your Zero Harm safety program?

14 Flooring August/September 2023 www.flooringmagazine.com.au
Above: Carpet samples experts Kris and Nat Above: Derek with some of the Operations and Customer Service team
With a professional management team, modern warehousing facilities in the major capital cities, specialised IT solutions and an extensive transportation fleet, GMK Logistics is the leading provider of logistics services to the flooring industry.

Focus On

Whilst we have a long history of great customer service, that doesn’t mean we bend the rules or operate in an unsafe manner to get the job done. Everyone at GMK is expected to perform their job in a safe and efficient manner, taking responsibility for their own safety and the safety of their colleagues.

5. Over the years GMK has won many awards and accreditations. Share with us some of the highlights from the last few years.

Our first major success was in 2011 when former CEO Sharon Kane was awarded Transport Woman of the Year. This award recognised the outstanding achievements of Sharon and her team in expanding the business nationally.

GMK also holds accreditation under the National Heavy Vehicle Accreditation Scheme for Mass Management, Maintenance Management and Basic Fatigue Management. These accreditations demonstrate our commitment to the safety of our people and the communities in which we operate.

As part of the CTI Logistics Limited group, GMK has also recently achieved ISO certification for the following standards:

• ISO 9001 : 2015 Quality Management System

• ISO 14001 : 2015 Environmental Management System

• ISO 45001 : 2018 Occupational Health and Safety Management System

Together, they provide the basis for our ‘Integrated Management System’ across transport, logistics and related services. GMK is committed to adopting industry best practices to meet and exceed the expectations of our key stakeholders.

6. Looking ahead, what plans have you got for the future of GMK Logistics?

The future for GMK is both exciting and challenging. We have new facilities coming on stream in Melbourne, Sydney and Brisbane, all of which offer great warehousing opportunities for existing and new customers. All three buildings have a Five Star, Green Star rating, demonstrating our commitment to sustainability and social responsibility.

We are also working with our customers on a range of sustainability initiatives, with a focus on the recycling of flooring products. The expansion of the GMK footprint will also continue, with services to North Queensland our next priority.

web www.gmklogistics.com.au s

Flooring August/September 2023
Above: Carpet roll being picked in the Melbourne facility

Window Furnishings

Seamlessly elevate your flooring store with curtains

Welcome to the world of versatile and profitable opportunities that await flooring retailers in the window furnishing market. Let us explore why adding curtains to your product lineup is a simple and strategic decision that aligns perfectly with your expertise in the Home Interiors market. At TWO Australia, we recognise the dynamic landscape of your industry and can demonstrate how easily you can improve your offerings with curtains.

Diversification beyond flooring

As a flooring retailer, you have a keen eye for interior design. However, have you ever thought about the significant potential that window furnishings can bring to a home? Using your expertise in home interiors and integrating curtains into your product range can provide a competitive advantage. You can elevate your offerings and satisfy your customer’s needs by offering a functional solution and a complete home enhancement package with diversified products, including curtains.

Profitability unveiled

You don't need a designated salesperson to enter the window furnishing market. Curtains have numerous benefits and can appeal to a variety of customers. Adding window furnishings to your existing business can help increase profits and provide more value to your customer’s homes. This market segment can complement your core business and enhance your revenue streams.

The allure of curtains

Curtains are not just for window coverings; they embody elegance, functionality, and a timeless style. Curtains can frame windows, soften light, and create a warm atmosphere in any room. As a retailer in the flooring

industry, you know that visual harmony is crucial to the overall aesthetic of a space, and curtains are a seamless addition to achieving that harmony.

effortless operation, enabling customers to adjust their curtains easily. Your understanding of spatial aesthetics and design placement positions you ideally to advise clients on the most suitable track systems based on their preferences and practical needs.

Exploring fabric varieties

Fabric is the heart of curtains, offering a blend of practicality and aesthetics. From blackout fabrics that wrap a room in darkness to sheer fabrics that filter light gently, the range of fabric choices allows you to cater to diverse customer preferences. Utilise your expertise in textures and materials to guide customers toward the ideal curtain fabrics that resonate with their style and needs.

Single panels vs. dual elegance

Curtains provide versatility through options like single panels or layered ensembles. Showcase the adaptability of these choices, demonstrating how they transform room dynamics and accommodate individual preferences. Just as you guide customers in selecting the right flooring, you can now extend that expertise to curating curtains that enhance interior aesthetics.

Seamless operation with tracks

Discuss the efficiency of curtain tracks—a fundamental element of graceful drapery and ease of use. Tracks ensure a smooth and

Embracing soft window furnishings

Selling curtains involves continuously improving your knowledge and expanding your product offerings in the Home Interiors market. It is a chance to add a touch of sophistication to your client's homes while growing your business. At TWO Australia, we are committed to supplying you with quality curtains that match your pursuit of excellence. Locally made curtains will soon join our Colourvue range of soft window furnishings within the next month. For further information, please get in touch with TWO Australia.

web www.two-australia.com

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Brought to you by TWO
s
Australia
Above: It is easy to create visual harmony with flooring and curtains. Fabric is Rhyme by Zepel. Above: TWO will be offering the well-known Zepel and Nettex fabric ranges. Pictured is the popular Allusion fabric by Zepel.

Compliance, Performance and Support

An important consideration in building and construction is ensuring people of all abilities can safely access the built environment. Tactile Ground Surface Indicators (TGSI) are used widely on platforms, crossings, entries, ramps, escalators, and stairs. Tactile Systems Australia supplies a range of TGSI’s and other products to ensure all Australians can safety navigate the urban environment.

Vision 20/20 Australia reports that almost 600,000 Australians are either blind or living with some form of vision-impairment. These people are mostly over 65 years of age. These figures are expected to increase to 1.2 million by the year 2035. In addition, it is reported that 20% of Australians, or four million people will experience a permanent or temporary disability over their lifetime. The need for accessible built environments is vital to the health and well-being of all Australians.

Most people are aware of the part tactile indicators play in assisting vision impaired pedestrians to navigate the urban landscape safely. Not as well understood is the need for precision when it comes to location, colour, size and quality of tactiles. Tactile

Systems Australia has the knowledge, skills and abilities built on decades of experience supplying TGSI’s and other safety and support products to the Australian building and construction industry.

Tactile Ground Indicator History

The first tactile ground surface indicator product is credited to Japanese engineer and inventor Seiichi Miyake. In 1965 Miyake developed tactile bricks to help a visually impaired friend. Two years later, Okayama City in western Japan became the first city to install tactile paving around the city. Ten years later the technology was widely adopted by the Japan National Railway, and by 1985, it became a requirement in cities around the country. Today, TGSI’s are everywhere in Australia, the U.K., the U.S., and many other countries around the world.

Tactile Systems Australia has a history going back to 1999 through a Sydney-based tactile systems franchise located in Helensvale,

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Company Profile
Above: 300 Queen Street Brisbane
Above: Star Casino Gold Coast

Company Profile

between Brisbane and the Gold Coast in Queensland. In 2006 it was still a small outlet, and around this time Tim Molloy joined the company, first working on the tools, then over the years as estimator, project manager, operations manager and as of April this year, general manager.

In 2016 as Tactile Systems Australia located in Ormeau, QLD; the company was sold to Philip Wedderburn who is now the sole proprietor. Nowadays, Tactile Systems Australia employs a dedicated team of individuals Tim says,“Is an outstanding group of people.” The range of quality products sourced from Australia and overseas has exploded to include tactile ground surface indicators, braille & tactile signage, bollards, corner guards, ceramic and polyurethane tiles, wheel stops, speedhumps, stair nosing, skate deterrents, Bike Racks, specialised adhesives, drill bits and templates, and line marking.

or partial vision-impairment to navigate the built environment. They provide guidance, and in some cases also a warning of an obstruction or hazard in any location where insufficient natural tactile signals exist. TGSI’s assist blind or vision-impaired people with their orientation.

Tactile Ground Surface Indicators are, ‘Of or connected with the sense of touch, where vocal and visual signals become less important as tactile signals intensify.’ In a world where vision impaired pedestrians rely on consistency, complying with Australian Standards is an essential part of the product selection and installation process for architects and builders. Tactile Systems Australia products and services are carefully designed to comply with AS1428.4.1:2009. Their expertise and product knowledge enable Tactile Systems Australia to meet all customer and regulatory requirements.

Club in Broadbeach; and 300 Queen Street in Brisbane, a soaring 24 level building that sets the benchmark for sophisticated, new ways of working.

Tactile Services

Tactile Systems Australia provides installation services using a fleet of skilled mobile installers. They also provide testing and consultancy services for builders and architects. They are one of the longest established tactile ground surface indicator and stair nosing specialists in Australia. With over 24 years’ experience in the industry, Tactile Systems Australia has a wealth of knowledge distributing and installing tactile ground surface indicators as well as stair nosing’s, and Braille and tactile signage to assist the disabled in public areas as well as providing safety for the visually impaired.

TGSI’s in the Community

The Disability Discrimination Act (DDA) of 1992 made it unlawful to discriminate against any person with a disability. The law set the stage for many effective Australian innovations including Tactile Ground Surface Indicators. TGSI’s assist persons with a full,

Tim said, “We’ve been providing quality products and services to the building industry and public sector since 1999. Our products are carefully selected to meet Australian Standards and the National Construction Code, and standards for slip resistance and luminance contrast. We have extensive experience supplying an extensive number of projects over many years. Our projects include the Star Casino on the Gold Coast, MyState Bank Arena in Hobart, Karrawa Surf

Tactile Systems Australia can provide their wide range of products from their two warehouses where extensive stock holdings can be dispatched anywhere in Australia. Purposely designed to maximise the lifestyle of its occupants and visitors, Tactile Systems Australia ensures secure and safe public access systems. Their functional products add value to architectural design, creating inclusive urban projects that improve the lives of all their occupants. Tactile Systems Australia; leading the way with a sense of touch. s

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Above: MyStateBank Arena - Tasmania Above: Karrawa Surf Club

Collective action for a strong and sustainable industry

Resilient floorcoverings have been in use for well over a century. Products in linoleum, rubber and cork have been used since the late 19th century or early 20th century while vinyl floorcoverings became commercially available after the Second World War, bringing from the start, affordability and new colour and design options for use.

Today, the resilient floorcovering sector is a vital part of the building industry providing a wide range of different functionalities such as sound dampening, water resistance, slip resistance and static control. Together with their durability, easy maintenance and value, they are widely used in most built environments including commercial, domestic, retail, health, education, sports, industrial and transport.

As the products and design have evolved, particularly with the advent of the Luxury Vinyl Tile and Hybrid or rigid core tiles, we have seen strong growth in sales in the Australian market, with new suppliers entering the market and a growing diversity of products on offer. However, this brings with it some environmental challenges with more varied compositions, product types and rising waste volumes.

Today, it is estimated that over 250 million square metres of resilient flooring are in use in Australia. That’s equivalent to the floor area of over 1.3 million homes in the country. Last year saw approximately 24 million square metres of new resilient products consumed, the installation of which alone likely generated about 9,000 tonnes of waste to landfill.

This continued growth in product uptake and new entrants to the market heightens the need to ensure strong, effective product and installation standards are in place to deliver

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Resilient Flooring
Feature

Feature Resilient Flooring

safe, quality products to market. Plus, we need a skilled workforce to optimise market delivery and product performance, and continual improvement in sustainability. And this is where the Australian Resilient Flooring Association – or ‘ARFA’ – comes in.

Formed over 30 years ago, ARFA acts as the collective voice for companies in the sector to advance and protect the interests of the industry in Australia.

ARFA members recognise the strength in acting together when it counts, like initiating and developing Resiloop, an industry-supported product stewardship scheme for resilient flooring waste in Australia. This willingness to work together to advance sustainability of the industry helped ARFA secure a $1 million grant from the Commonwealth to research and design a product stewardship model for the industry. ARFA is now leading the process to implement the scheme.

“ARFA’s members recognise that for some activities, working as one through the association gives us a stronger voice and a seat at the table in matters that will shape the future of our industry here.

ARFA brings together leading manufacturers, brand-owners and distributors of resilient floorcoverings and companies servicing the industry to drive action on aspects that underpin a growing industry.

Led by a volunteer executive committee, ARFA engages in advocacy in relevant government regulatory matters, encourages industry sustainability, develops and updates standards and collates market data. The association also collaborates with a range of relevant entities and stakeholders to support industry skills training initiatives.

As the market has grown in recent years, so too has ARFA’s membership, which currently represents a good 55-60 percent of the market.

With its members’ support, ARFA also takes the initiative to update vital product Standards to deliver improvement to installation and product performance.

“Strengthening the industry as a whole and ensuring it is delivering durable, recyclable, safe and sustainable products to meet market needs takes collective action,” ARFA President, Dan Lovell explains.

at the

“As we have seen with the development of Resiloop, there are times when collective action has greater, faster impact and that’s the value ARFA brings back to its members.”

web www.arfa.org.au s

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“...working as one through the association gives us a stronger voice and a seat
table in matters that will shape the future of our industry here.”

Hybrid Shield – A cut above the rest

Discover the epitome of flooring innovation with Clever Choice Flooring's revolutionary product: Hybrid Shield. Engineered to redefine durability and style, Hybrid Shield stands as the ultimate flooring solution for both residential and commercial spaces.

Designed with your lifestyle in mind, Hybrid Shield boasts an impressive array of features that make it a cut above the rest. Embrace worry-free living with its remarkable pet-friendly and child-friendly attributes, ensuring that your furry friends and little ones can roam freely without leaving a trace. Say goodbye to the hassle of constant upkeep, as Hybrid Shield is exceptionally easy to clean, effortlessly maintaining its pristine appearance.

With Hybrid Shield, you're investing in longevity. Its scratch-resistant surface guarantees a floor that can stand up to the demands of everyday life, maintaining its elegance even in high-traffic areas. The water-resistant properties make spills and accidents a thing of the past, while its 10mm thickness sets a new standard for robustness in hybrid flooring.

Choose from a stunning selection of plank and herringbone patterns, allowing you to design your space with the utmost sophistication. The meticulous craftsmanship extends to colour-matched stair noses and scotia, ensuring a seamless transition throughout your home or office.

Hybrid Shield isn't just a floor covering; it's a statement of durability, style, and practicality. Elevate your surroundings with a flooring solution that harmoniously blends form and function, promising years of elegance and performance. Trust Clever Choice Flooring to bring you the pinnacle of flooring innovation with Hybrid Shield – where strength meets beauty in every step.

web www.cleverchoice.com.au s

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✓ ✓ ✓ ✓ ✓ Pet-Friendly Child-Friendly Easy to clean Scratch-Resis Water-Resista COMMERCIAL & RESIDENTIAL FLOORING SOLUTIONS
Feature Resilient Flooring

SHARED INTERESTS SHARED ACTION

ARFA brings together leading manufacturers, brand-owners and distributors of resilient floorcoverings to drive action on aspects that underpin a growing local industry:

STANDARDS SUSTAINABILITY SKILLS

AUSTRALIAN RESILIENT FLOORING ASSOCIATION

Elevate your space with Polyflor

The team at Polyflor create environments with practical and stunning flooring solutions. Whether it’s a residential address or commercial property, Polyflor products stand the test of time with the highest quality and design. They believe that your choice in flooring can elevate a space to reach its highest level of function and design. Polyflor’s vinyl collection has a multitude of suitable applications in residential properties and commercial sectors including aged care, retail, residential and healthcare.

Inclusive of all homogenous PUR ranges, Palettone PUR features a cross-linked polyurethane reinforcement, UV cured to provide a low-cost polish free maintenance regime for the lifetime of flooring. The range demonstrates outstanding durability and abrasion resistance. Palettone PUR achieves the highest abrasion wear rating Group T (EN 660 Part 2), EN ISO 10581 Type I. Palettone PUR achieves a Generic A+ rating in major sectors such as health, education, and retail. Palettone PUR is 100% recyclable and contains 25% recycled material. Suited for heavy foot traffic areas, Palettone PUR can be installed over underfloor heating up to a maximum of 27ºC. It is advised that underfloor heating systems are commissioned prior to installation to ensure correct heating operation.

Polysafe Quicklay PUR is the choice of so many contractors and specifiers. The installation method saves time with no adhesive required. The specially formulated studded emboss on the underside of Polysafe Quicklay works as a moisture barrier, controlling moisture to escape from the subfloor and facilitate installation over new concrete floors of up to 97% RH.

Standard provides slip resistance with coloured quartz, aluminium oxide, and silicon carbide particles for continued underfoot protection. Its wet slip resistance is assured throughout the guaranteed life of the product. Featuring Polysafe PUR cleaning water spillage risk areas is easy to manage.

This technology means that after the installation it will lay smooth and flat with unique double sided Quicklay tape to secure it. Quicklay can be installed over a variety of existing subfloors with same day install and walk. Polysafe PUR creates superior maintenance and cleaning benefits. Polysafe Quicklay is the perfect solution for a busy environment in need of a quick turnaround and a high priority on sustainable slip resistance.

Polysafe Standard PUR is heavy-duty safety flooring, suited for high population areas in commercial and residential addresses. Its traditional design is perfect for hygiene in locations subject to contamination spillages.

Expona commercial is suitable for commercial and residential areas that require hardwearing flooring that is sleek and easy to maintain with its PUR surface treatment. Applications include retail, office, hospitality, healthcare, aged care, and educational spaces. It’s modern design features realistic timber, stone, and abstract designs in a variety of colours.

The Polyflor range caters towards those looking for superior quality as well as those after unique solutions like slip resistance, acoustic noise reduction, rubber, and sports flooring. Owned by one of the world’s top flooring manufacturers, Polyflor provides its customers with versatile products that are of internationally recognised quality and choice.

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Paving the path to sustainable flooring

In an era where environmental consciousness is paramount, the flooring industry stands at a crossroads of transformation. As concerns over climate change, resource depletion, and indoor air quality continue to gain prominence, the need for sustainable flooring solutions has never been more critical.

ECS flooring product categories

The Carpet Institute of Australia Limited has developed the Environmental Certification Scheme (ECS) over many years and provides a guide to the environmental performance of different flooring types, both textile, resilient and underlay.

The Institute is proud to introduce our Environmental Certification Scheme (ECS) for Resilient Flooring.

As a precondition of obtaining environmental certification, flooring manufacturers must comply with the Code of Practice for Environmental Management which provides performance standards for raw materials, carpet/resilient and underlay manufacturing, in-service use, and final disposal.

The ECS program for different flooring types has multiple levels of certification with incrementally more demanding performance criteria.

Flooring choices play a pivotal role in constructing spaces that align with ecological responsibility and human well-being. The ECS for Resilient Flooring is a testament to the CIAL’s unwavering commitment to ushering in a new era of environmentally friendly flooring options. The scheme has been meticulously designed to address the intricate complexities of the resilient

flooring sector, covering a wide array of products including Luxury Vinyl Tiles (LVT), Heterogeneous, Homogeneous, and Hybrid flooring.

The CIAL are excited to present this initiative tailored for Australian companies and importers to uphold the standards in resilient flooring. This program is designed to promote compliance across the board and foster a level playing field.

ECS: A holistic approach to sustainability

The ECS for Resilient Flooring goes beyond conventional certification programs. It embodies a comprehensive approach to sustainability, ensuring that the entire lifecycle of the product is scrutinised for its environmental footprint. From raw material extraction to production, transportation, installation, and eventual disposal, every phase is meticulously evaluated against strict ecological criteria.

Transparency and accuracy

At the heart of the ECS for Resilient Flooring lies transparency. We understand the importance of trust in today's market. This certification process ensures that the environmental information provided is accurate, verifiable, and easily understood by consumers and stakeholders alike. By setting rigorous standards for data collection, analysis, and reporting, we foster a culture of credibility and empower informed decisionmaking.

Empowering choices

By certifying resilient flooring products, we empower businesses and consumers to make choices that align with their sustainability values. This certification is not just about

reducing the carbon footprint; it's about advocating for products that contribute to healthier indoor environments, minimise waste, and reduce energy consumption. It's about making a choice that echoes a commitment to the health of our planet.

Driving market transformation

The ECS for Resilient Flooring has the power to revolutionise the resilient flooring landscape. As more manufacturers and suppliers align with these stringent standards, the market will experience a shift towards sustainable practices. The ripple effect will extend beyond product manufacturing, spurring innovation, and inspiring stakeholders to embrace environmentally responsible solutions.

Unveiling a world of possibilities

Incorporating sustainable flooring solutions is not just a choice; it's an imperative. The ECS for Resilient Flooring opens a world of possibilities for architects, designers, builders, and consumers who are determined to create spaces that resonate with sustainability. From corporate offices to residential spaces, from healthcare facilities to educational institutions, resilient flooring certified under the ECS will redefine the way we think about the built environment.

Join us in creating a greener future

The journey towards sustainable flooring begins with a single step. The ECS for Resilient Flooring invites manufacturers, importers, distributors, and consumers to join hands in driving positive change. By choosing ECS-certified products, you contribute to a healthier planet and elevate the standards of the flooring industry.

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ECS LEVEL 1 CERTIFICATION RESILIENT FLOORING ENVIRONMENTALLY CERTIFIED • e n v m n t a l • c e r t i f c a t o s c h e m e • e n v m n t a l • c e r t i f c a t o s c h e m e ECS LEVEL 1 CERTIFICATION UNDERLAY ENVIRONMENTALLY CERTIFIED RESILIENT FLOORING ENVIRONMENTALLY CERTIFIED • e n v m n t a l • c e r t i f c a t o s c h e m e ECS LEVEL 2 CERTIFICATION • e n v m n t a l • c e r t i f c a t o s c h e m e ECS LEVEL 2 CERTIFICATION UNDERLAY ENVIRONMENTALLY CERTIFIED RESILIENT FLOORING ENVIRONMENTALLY CERTIFIED • e n v m n t a l • c e r t i f c a t o s c h e m e ECS LEVEL 2+ CERTIFICATION • e n v m n t a l • c e r t i f c a t o s c h e m e ECS LEVEL 2+ CERTIFICATION UNDERLAY ENVIRONMENTALLY CERTIFIED

Balancing the needs of a transforming workplace

The relationship between design, wellbeing and productivity is well established. So, it's unsurprising that the expectations of commercial design and its impact on building users is changing dramatically.

Previously, we’ve seen design focused primarily on function over comfort – getting the greatest number of people into the workspace for maximum output. However, after changes to workplace arrangements post-pandemic, designers have realised that these spaces must reflect the same home comforts we have become accustomed to.

The resimercial trend has seen many designers combining residential and commercial styles, introducing the feeling of warmth and homeliness to spaces, while delivering on the durability and functional demands associated with commercial settings.

But it doesn’t stop there. The prominence of collaborative workspaces as a pivotal trend in workplace design is on the rise. We’re seeing an increased number of businesses recognising the immense worth of fostering teamwork and cross-functional collaboration by ensuring they have workspaces with openplan work areas, collaboration zones, and breakout spaces.

Clever design to go with the flow

How can you go about creating multipurpose, collaborative spaces, that are warm and homely and attract employees back to the office? By selecting the right flooring combination.

When it comes to flooring, many designers are opting for a fusion of hard and soft products that blend seamlessly together to

create distinct areas. When installed in office and commercial environments, products not only need to look the part, but need to be robust enough to withstand traffic, without compromising on aesthetics.

The use of soft, neutral colours with bold accent shades can provide a sense of warmth to learning and living spaces. For example. Luxury vinyl tile (LVT) products are being specified in light greys and sand tones to

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complement textured deep green and blue carpets and rug inserts. This is particularly common within breakout areas. This type of design is also becoming much easier to install; with Interface’s integrated system of carpet and LVT, there is no need for transition strips, creating a seamless, elegant transition from hard to soft floors.

While resimercial and biophilic trends have become mainstay for social spaces in workplaces and learning environments, there's also a healthy respect shown to more simpler designs for quiet meeting spaces and private rooms. Often, only one or two products with a muted colour palette are used to provide a neutral backdrop allowing for personalisation within a space. A durable, high quality and low maintenance flooring solution, such as Interface LVT, is suitable for these types of spaces - especially those with acoustic backing to help reduce impact sound between floors.

The sustainable choice

As pioneers in sustainability, Interface advocates for design that has a positive impact on people, spaces and the planet. In connection with its Climate Take Back mission, Interface set a goal to become carbon negative by 2040. As a part of the journey to dramatically reduce

its carbon emissions, Interface continues to transform its factories, products, and supply chain processes. The company is committed to creating flooring that helps decarbonise the built environment, and its products are made using processes and materials that deliver a low carbon footprint.

Interface made a commitment to bring its sustainability knowledge and expertise to the resilient landscape when it added LVT to its product portfolio in 2017. Since then, the company has reduced the carbon footprint of its LVT products by 24%. Today, all of the company’s LVT products are made with 39% recycled content, and Interface continues to expand the use of recycled content across its resilient flooring styles.

Every flooring product Interface sells –carpet, LVT, and nora rubber – is also carbon neutral across its full product life cycle through the third-party verified Carbon Neutral Floors program. Interface achieved this milestone through significant reductions in the carbon footprint of our products, and to compensate for the full life cycle carbon emissions that we are unable to eliminate today, we purchase carbon offsets. The carbon offset projects we purchase are validated and verified according to internationally known standards and are retired on third-party registries.

Staying one step ahead

The latest flooring trends and customer expectations are constantly evolving, so it's essential that flooring contractors keep up to date. Whether that's preparing to meet the latest trends in resimercial, biophilic and collaborative design, or being ready to advise on sustainability credentials and installation requirements, having this knowledge means contractors will not only know what to expect when it comes to installing new products, but will also ensure they can provide the best possible options for customers.

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The use of soft, neutral colours with bold accent shades can provide a sense of warmth to learning and living spaces.

The future of fast flooring solutions

The emergence of fast, adhesive-free resilient flooring solutions marks a revolutionary turning point in the flooring industry. By combining efficiency, versatility, and sustainability, these solutions are redefining the future of flooring installation as we know it.

Fast flooring adhesive-free solutions excel in terms of time efficiency, enabling quicker and more efficient installations. Unlike traditional adhesive-based installations, which often require extended periods for adhesive curing, these solutions eliminate the need for curing time and reduce project delays. Adhesive-free systems offer immediate usage and seamless workflow. This benefits both end users and professionals alike.

In commercial applications, it can result in reduced downtime for businesses undergoing renovations, minimising disruptions, and maximising productivity. In fact, it can reduce installation time by more than 50%.

Most importantly, sustainability and circularity options are made easier as no adhesive residue is left on the product at the end of use, allowing for reuse or recycling.

Forbo offers a diverse portfolio of adhesive free flooring solutions. Here’s a breakdown of some of the solutions available from the Fast Flooring portfolio and suitable for a wide range of commercial applications.

General applications

For general spaces, we encounter every day from offices and classrooms to retail spaces. Forbo’s adhesive-free flooring options can be easily installed over most existing floor coverings.

Modul’up – Compact vinyl sheet

• Best-in-class indentation resistance

• Available in a 19 dB acoustic solution for multi-level

• Adhesive free: Single-sided tape for tight joins

Specialist applications

For spaces that have specific performance requirements. i.e., an office with raised access flooring, areas where slip safety is important or a building with damp substrates/subfloors – all of which require specialist floor coverings.

Modul’up T.E. – 2 in 1 solution: Adhesive free vinyl sheet for damp subfloors

• Adhesive free: Single-sided tape

• Suitable over a variety of existing subfloors and damp substrates with up to 97% RH

• Available in realistic wood and concrete designs

Surestep Fast Fit – R10 safety vinyl sheet

• Genuine safety floor – EN 1385 particleenhanced slip resistance

• Suitable over a variety of existing subfloors and damp substrates with up to 97% RH

• Available in 12 popular designs from the Surestep collection.

Heavy duty applications

For demanding spaces with very heavy traffic or cracked and damaged subfloors.

Allura Puzzle – Interlocking luxury vinyl tiles

• Tight puzzle connection that is barely noticeable after installation

• Suitable over small irregularities on subfloors

• Fully recyclable: Quick and Easy to remove and reuse

Static control and conductive Colorex Plus – Interlocking Static control tiles

• Heavy-duty dovetail interlocking tiles with excellent chemical resistance.

• Suitable when downtime, damp floors or poor subfloors are an issue.

• Available in anti-static, R10 slip resistance and electro-conductive constructions.

For more information about our Fast Flooring range, visit www.forbo-flooring.com.au/ fastflooring

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NEW ADHESIVE FREE SAFETY FLOORING

Introducing our brand new range of adhesive-free safety ooring: Surestep Fast Fit. Perfect for situations that require quick turnaround and minimal disruption, the Forbo Surestep Fast Fit collection o ers 12 popular designs to choose from. Rest assured, sustainable slip resistance is guaranteed. Selected designs now in stock for a quick turnaround. Visit www.forbo- ooring.com.au to nd out more.

Authentic timeless timber with a waterproof surface

From pioneering laminate floors to now timber flooring with a waterproof surface, Quick-Step continues to lead the way with their world-first technology for superior flooring, showcasing beauty, practicality, and function.

Quick-Step have long been forging the way for laminate floors and their use in wet areas such as kitchens and bathrooms and have today developed the same advantage for their latest Quick-Step timber collections.

Quick-Step already achieved a world first by developing the patented Uniclic system, but it’s not without reason that the Belgian flooring producer’s motto is ‘pushing the limits’. Today, Quick-Step is going one step further by combining an optimised click design with precision finishing on all sides of the board. This, combined with a Hydroseal coating system protects even the deepest textures, against water absorption and makes it much easier to keep clean.

Introducing Quick-Step watertight timber collection

This first ever water-tight engineered timber floor, Quick-Step Amato and Faro, feature a surface that is completely impervious to water. Amato consists of eight luxury decors including Blackbutt and Spotted Gum and Faro in varying dimensions gives you a complete colour pallet of options.

The Quick-Step team first developed Edge and Surface Protect technology, giving their timber floors superior protection against dirt and moisture. With a unique coating, covering the full plank and joins ensuring the wood surface is 100% protected from water absorption. No dirt or moisture will get into the edges or grain of the timber, and no dark staining.

Quick-Step’s latest innovation, the all-new Faro collection, consists of 12 European Oak variants across a broad range of colours, structures, and finishes. So, homeowners can choose a timber floor that doesn’t just suit their lifestyle but their sense of style too.

Finished with a lacquer instead of oil, Faro and Amato are scratch and wear-resistant –enabling a thinner top layer, making them stronger through the hands of time – no more need for re-sanding and the worry of repair or replacing.

Quick-Step Timber with Wood for Life technology

Faro European Oak flooring comes in a generous board dimension of 220mm wide by 1800mm long, with two colours also available in a 190mm width. With a 15-year wet warranty, the Faro range comes with a matte finish and is available in two different grades:

Vibrant - Lively colour variation with big knots and cracks

Nature - Natural colour variation and small knots for a subtle look.

Quick-Step is the answer to a watertight, maintenance-friendly timber floor that is protected in so many ways, it is guaranteed to remain in perfect condition for many years to come.

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Through pure dedication and workmanship, the team behind Quick-Step have consistently lifted the bar, whether that be their entrepreneurial approach or their focus on sustainability.

Creating long lasting products with as little impact on the environment as possible has been at the forefront of Quick-Steps methodology.

making use of all the small leftovers of the tree that would otherwise be considered as waste. These offcuts are used for patterned formats: Intenso and ReadyFlor Herringbone timber range.

Constantly striving for perfection

Quick-Step is a global Engineered Wood, Laminate and Vinyl flooring brand, active in over 100 countries. A true leader in design, innovation, and quality. The brand, known for its glue less Uniclic installation system, has gone from strength to strength, evolving into a market-leading flooring producer in all three categories: Timber, Laminate and Vinyl.

Quick-Step Timber Flooring: Treating Wood with respect Quality and innovation are the driving force that have made Quick-Step a key player in the flooring industry, but a major consideration within their operation is sustainability.

Maximal use of raw materials and sustainable forest management are just a couple of ways Quick-Step foster a circular economy.

Another measure Quick-Step take, is making sure that they use the full tree,

The same approach is taken during the waste flow of the production process, reusing wood chips and sawdust as a thermal energy source – either by selling it to a contractor who produces briquettes or reusing it for the boiler and thermal processes in the factory.

Being vertically integrated and producing these resources means that the parts of a tree that nobody wants is still being used, supporting their ethos: No part of the tree goes to waste.

Today, Quick-Step is a global flooring brand active in over 100 countries. A true leader in design, innovation and quality.

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A comprehensive overview with Flooring Distributors of Australia

Flooring Distributors of Australia (FDA) is a reputable and longstanding figure in the flooring industry. Established as a beacon of quality and innovation, FDA has been providing the industry with durable, stylish, and functional flooring options for 26 years. Throughout its long journey, the company has embraced advancements in flooring technology, resulting in a diverse product lineup that resonates with both contemporary demands and high performance.

FDA’s hybrid collections are truly noteworthy. Their Aragon Woods product captures the warmth and richness of natural timber, combining the feel of wooden floors with the hard-wearing durability of hybrid materials. On the other hand, the Aragon Stone replicates the rugged elegance of stone finishes, making it perfect for those looking to bring a touch of nature inside their homes or commercial spaces.

Switching their focus to Luxury Vinyl Tiles (LVT), a flooring solution renowned for its versatility and realistic replication of natural materials. FDA’s Comfort Stone range stands out due to its large format tiles, and as the

name suggests, has an authentic stonelike appearance while being comfortable underfoot. ElitePlank offers a sophisticated wooden finish, appealing to those wanting a trouble-free low maintenance product. The Ozplank 255 and Ozplank Longboards elevate this category further. Their design mimics the grain, texture, and warmth of real wood, making them ideal choices for a range of domestic and commercial interior settings.

Residential Sheet Vinyl, traditionally an economical choice, has seen many transformations in design and functionality. FDA's Noosa TX collection is a 4 metre wide, textile backed vinyl and has been developed to cater to modern homes while maintaining its affordability and easy maintenance. The sheet's visual depth and resilience make it an attractive proposition for retailers across the country.

Commercial Flooring cannot be overlooked. FDA's Marmoleum (Linoleum) range of commercial flooring is in a class of its own.

Marmoleum is a natural flooring option that has been around for over 150 years and will continue to be available indefinitely, due to its natural ingredients. Its reputation for longevity and ease of maintenance has made it a preferred choice for many commercial and residential projects.

FDA's expansive range is just a click away. To view their complete collection and gain insights into each product’s specifications, visit the official website of Flooring Distributors of Australia.

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Style, Design & Quality

FDA have developed a reputation nationally for excelling in style, design and quality. Our resilient flooring boasts a stunning range for both commercial and residential applications, making FDA the ‘go to’ for all flooring solutions.

Luxury Vinyl Planks HybridFlooring ResidentialSheetVinyl Scan here to view our range Flooring Distributors of Austrialia Victoria NSW Tasmania Queensland Northern Territory Western Australia South Australia Ivan Panone 03 9119 0336 Mark Considine 07 3558 2050 Roger Knowles 08 3314 3177 Tim Allan 08 3314 3177 Craig Cain 08 7286 9036 Leaders in

Scenic luxury vinyl planks – new from Signature Floors

Inspired by the natural landscape of the Scenic Rim, an enchanting destination for family adventures and tranquil getaways, you can now install a little of that natural wonder into your interior and capture the charm of the wild outdoors with the ten fashionable references in Signature Floors latest range – Scenic luxury vinyl planks.

Ultra-durable and the perfect foundation for the active Australian lifestyle, throw open the doors and welcome in nature and sunshine. Scenic vinyl planks are incredibly hard-wearing, chip and scratch resistant, plus Scenic offers additional protection against allergens with MicroGuard so kids and pets can enjoy the great outdoors fuss free.

Signature considers thoughtful interior design, factoring in human experience and behaviour. In that, spaces are visually appealing, fit for purpose and sustainable – enriching and nourishing those living within them. Scenic luxury vinyl planks are Global Green Tag certified, to the highest level - GreenRate Level A rated - confirming that Scenic has zero toxicity. So, you can be assured that you are making the best decision for your family and the environment.

And with an extensive range of 10 true-tonature colours, a long-lasting durable PUR wear layer backed by a 20 year residential warranty, plus sustainable design – Scenic luxury vinyl planks provides the perfect opportunity to enhance your spaces and prioritise fuss-free living with sustainability, creating your own personal tranquil haven at home. Discover Scenic online today – just scan the QR code.

The perfect choice for the hard-working areas of the home as well, you will experience cushioned comfort underfoot when cooking in the kitchen and enjoy peace of mind when entertaining. Protected by a tough and durable PUR wear layer, spills and stains can be taken care of quickly and easily. Scenic is also reliably waterproof when accidents happen, no matter if you are scrubbing or soaking in spa-like serenity, splashes and spills won’t give you any cause for concern.

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Discover resilient flooring with Dunlop: A closer look at Summerhill

For over 50 years, Dunlop Flooring has been unwavering in its commitment to providing durable, trusted, and sustainable products that cater to the diverse needs of its customers. Dunlop has achieved their status as a reliable Australian Flooring partner through style and resilience.

What is a resilient floor?

Resilient flooring is gaining significant popularity among households nationwide, thanks to its remarkable solutions that seamlessly integrate into interiors. The range of Dunlop Flooring products isn't just aimed at crafting a space tailored to perfection; they are also engineered to endure the daily demands of life.

With a greater degree of flexibility compared to materials like hardwood, stone, cement, or ceramic tile, it emerges as an optimal choice for your daily routine. Now, allow us to introduce you to their latest innovation: Summerhill.

A new resilient collection

This new Summerhill Hybrid range offers equal charm as any traditional timber flooring whilst providing a host of benefits that make it a practical and convenient choice. Tick every ideal trait of enduring floor space, combined with a patented joint system for easy application in commercial and residential settings.

To further enhance acoustic performance, their hybrid planks come with a preinstalled Dunlop Underlay, ensuring optimal sound insulation for a tranquil environment. The Summerhill collection is also available in Vinyl, featuring a reinforced Virgin PVC core infused with a Fiberglass chip for enhanced stability.

The Highlights

• The Summerhill Hybrid is backed with a Dunlop underlay, providing an ergonomic standard of comfort and warmth underfoot as well as achieving noise reduction with every step.

• A safe choice especially for pets, kids, and the elderly. The new Summerhill range has a Slip Dry Rating of D1, a wet rating of P4, and an oil rating of R10, providing that peace of mind in your day-to-day.

• Summerhill has received a rating of E0, meaning VOCs and formaldehyde are not present within the product. On top of this, the Summerhill collection has been approved by the National Asthma Council and Airsafe Australia making it the top choice for any healthy home.

Characteristically, resilient flooring possesses both the physical strength and flexibility to effectively withstand the many challenges your family might subject it to—whether that's spills, impacts, or heavy foot traffic.

• Saving money on replacing easily worn floors. Resilient floors are durable and long-lasting especially since the latest Summerhill Hybrid and Vinyl is treated with Dunlop Wearshield, making it scratch, stain, and dent resistant.

The Summerhill Collection radiates every essential attribute of a truly resilient floor, boasting an exquisite spectrum of 12 captivating colours that are poised to revolutionise the way we perceive flooring.

For more information on the upcoming Summerhill collection, please contact the Dunlop Flooring customer service team on 1800 622 293 or visit Heartridge.com.au

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NATIONAL ASTHMA COUNCIL AUSTRALIA ® THE NEW SUMMERHILL COLLECTION 12 beautiful colours available in Hybrid and Vinyl. Coming Soon!

Spotlight On a Franchisee

Growing together with Andersens

Sally and Phil Ryan own Andersens

Flooring in Dalby, 82km west of Toowoomba in Queensland. It’s a small town of less than fifteen thousand people but at the start of the country stores, they service customers hundreds of kilometres away. City or country, Andersens Dalby grows from the franchise’s values of community and family.

products and this was one of the prime reasons we took on the franchise.” Sally adds, “We wouldn’t change anything. The mentoring and support have been great; we can get an answer to any question or advice on any product or installation issue. We are really happy we took the plunge.”

and rich black soils that make Dalby a diverse and productive agricultural area.

Andersens Dalby has been operating for 30 years and the original owners, mutual acquaintances of the Ryan’s, sold the franchise to Sally and Phil a little over six years ago. Neither had any experience in the flooring industry. Phil was working in the air conditioning sector, but the transition was made easy due to the training and support freely given by not only Andersens management, but from every Andersens store. Phil said, “We can ask questions of literally anyone in the group, they are always there to help, it makes the group stronger.”

Phil said, “We were looking for an opportunity and were very excited when the Andersens store was offered to us. We were looking for a trusted, quality business with exceptional

Sally and Phil work with a team of 11 people supplying and installing a wide range of flooring products, from single bedrooms to sports flooring, schools, hospitals, aged care facilities and government. Being 200km from Brisbane and somewhat isolated, their team needs to be proficient in a wide range of flooring types. There are also local peculiarities to consider such as the climate

As local residents in a small community where, as Phil puts it, “Word of mouth is gold,” Sally and Phil are deeply connected to the area and their customers. The town boasts a long list of sporting personalities including Alan Jones, radio host and rugby coach who was born 50km away and lived in Dalby. Dalby has a strong rugby League history and Phil and Sally sponsor several sporting clubs in the town. A recent flooring installation was the local cinema and interestingly, another Dalby resident, actress Margot Robbie’s film ‘Barbie’ is currently playing there.

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Since 2016 Dalby's population has grown rapidly with many new estates and subdivisions. The home improvement boom created by the pandemic has passed but Phil sees only a return to normal and not a continuing slow down in the flooring business. Sally advises that,“More people have discovered they can work from home and have a country lifestyle and this influx of new residents is keeping us busy.”

Phil is particularly motivated by the response the business gets from their customers. He said, “One of the things I like most is when we make a customer really happy.” Phil relates one time when a customer was not able to speak with them until the last minute. Phil was closing the store for the week but arranged to have her room carpeted on

Phil says, “Quality is the reason we invested in an Andersens franchise. Quality starts from the moment we first speak with a customer. If you explain everything and spend the time, the customer knows what to expect. You win more work from great service than advertising and we can offer great service with the backup of other Andersens franchisees who have decades of experience. Outside of the business, Phil and Sally plan to employ more people to allow Phil to explore further opportunities; but for now, they enjoy golf, fishing, their two young children and the local community they are proudly supporting through the Andersens group. s

AVAILABLE NATIONALLY Discover why we’re the respected name in floors, window and more. MORE INFO andersens com au/franchising FRANCHISE OPPORTUNITIES CALL ANGELA RAABE ON 0429 572 174 araabe@andersens.com.au
Spotlight On a Franchisee
Monday morning. She calls him Phil Everest, conquering mountains.

Design & Trends

Introducing, Regenerative Living

Godfrey Hirst have a passion for all things interior design. Their expert team are at the forefront of cuttingedge designs, bringing the latest colour and style trends to floors globally.

Their carefully curated interior trend reports highlight new and emerging trends, and how these can be bought to life in the home with Godfrey Hirst.

Living Intentionally is all about getting back to natural tones, natural fibres and creating an earthy atmosphere in the home, ultimately connecting our inner worlds with our outer worlds.

Insulative Wool

Why wool? Wool carpets are made from the finest natural wool fibres, which are renewable and biodegradable.

Wool carpet is also naturally insulative with humidity control for a comfortable indoor environ¬ment, making it cooler in summer and warmer in winter.

Wool carpets are naturally luxurious and hypoallergenic making them both aesthetic and suitable for those with allergies. They are also soft to touch evoking a positive sensory experience.

Rich Timber

Timber flooring is a great amplifier to include in your home, as no two timber boards are the same.

How can you promote Regenerative Living in the home?

Introduce nourishing colours in your furniture, décor and even wallpapers too. For example, statistics have shown that from year-to-year, Pinterest searches in the UK have shown that terracotta wall colour’ is up 29% from the previous year.

Anchoring this trend is colour and texture. Earthy and natural tones, as well as spicy and warm hues are definitely the colour direction of the season. Google search terms for terracotta bedrooms have seen an increase of 11% year on year, inspiring us to recreate this colour-blocking with our natural wools and rich timbers in flooring and layer with natural bed linen, terracotta tiles and chunky pottery.

Each board is built up of their own knots and grains, making it as unique and as natural as can be. This gives a regenerative and authentic feel to your home, attributing to this trend.

The trend is showing that warmer, earthier tones are consistently growing in homes as of late, specifically the brown and desert inspired colours in textiles, decorative objects and large furnishings.

The Godfrey Hirst design team recommend the use of deep spiced tones for contemporary furnishings and tonal colourblocking for ornamental elements, while seeing depth being layered through glass objects and lacquered surfaces.

To order samples, please head to www. godfreyhirst.com/au and stay up to date with the latest by following @godfreyhirst on Instagram. s

42 Flooring August/September 2023 www.flooringmagazine.com.au

Design & Trends

Dulux Colour Forecast 2024

Every year, the Colour Forecast is a significant milestone for Australian interiors and this year we are reminded of how Dulux has consistently provided valuable inspiration for over two decades. In its 25th year, the 2024 Dulux Colour Forecast palettes reflect an inner desire for positivity and spaces that nurture within our interiors. Whilst international travel is high on the agenda for many, the financial pressure from the rising cost of living has spurred a wave of entertaining at home, with Australians embracing this comfort and convenience.

Every Colour Forecast is significant; as colour, design and key influences continue to evolve. This year’s palettes step deeper into the midtone colours, to evoke sentiments of warmth, nostalgia and self-expression.

Overall, the 2024 Colour Forecast palettes have become more sophisticated. Whilst the tonal palettes we saw in the 2023 Colour Forecast are still popular and particularly comforting, this year we will see a significant shift towards the use of multi-hued schemes but crafted to reflect a balanced interior. The colours are richer and there are less pastel and bright shades than last year, with a shift towards more sophisticated nostalgic references. Australians are becoming more confident with colour and, as we continue to move away from cooler whites, we are seeing these mid-tones as increasingly popular options for consumers and designers alike.

Commercial spaces including offices, restaurants and bars can add character through iconic design references from the past. Additionally, as the lines of where we work and live continue to blur and Australians seek to make the most of ‘bleisure’ holidays (business-pleasure), we look forward to seeing

how hotels and other accommodation spaces add colour and texture to replicate the sense of solace and security that home brings.

Predominant hues in the 2024 Colour Forecast include warm colours with a yellow influence, pink undertones that appear in clay hues and reddy browns, olive green and accents of pale blue and zesty yellow. With each palette’s overall aesthetic offering a flexibility sure to appeal to a broad audience, the coming year’s trends are well suited for all Australian homes and commercial spaces.

Solstice

A melting pot of Mediterranean, Scandinavian and African influence, the Dulux Solstice palette connects to the sun as its life force and serves as a reminder that as the days grow longer, better days are ahead. The trend is rich with organic and primitive shapes, with colours that wrap warmth around us to evoke feelings of security and strength.

Walls predominantly feature clay brown shades with red undertones, including Dulux Tan Wagon and Potter’s Pink and golden neutrals such as Dulux Lama and Handmade Linen Half. Creating a sense of comfort, these sun-soaked shades are adorned with accents in lighter blues, including Dulux Pure Blue and Ocean Surf, and zesty yellows like Dulux Ripe Lemon.

Design details are tactile, with furniture and sculptural style decor featuring raw and unfinished materials, including concrete, terrazzo, terracotta, clay and lava stone. Details inspired by Grecian motifs result in vessels resembling urns and braided features in textiles. Hard surfaces are softened using highly textural fabrics with imperfect slub effects, and tactile suede and velvet. The addition of high pile carpets or rugs that feature tassels and fringing invite you into spaces to wind down and relax.

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44 Flooring August/September 2023 www.flooringmagazine.com.au

Design & Trends

Journey

Taking influence from our travels, folk traditions and cultural differences, the Dulux Journey palette weaves together elements of bohemian charm, eclectic allure and highlights the art of craft. A maximalist and patternheavy palette, Dulux Journey is about the story of an interior with a focus on the objects and items handed down and the rich ancestral heritage they represent.

Muse

Similar to the rich and diverse tapestry of our own lives, the Journey palette beckons you in with an overarching warmth. This trend brings together rich mid-tone hues, with yellow greens, such as Dulux Xena and Dulux Bean Counter, and blues like Dulux Swedish Blue and Dulux Clouded Sky, alongside rich decadent reds and plum, including Dulux Carmen and Dulux Bruised Burgundy for contrast.

A colourful array of hues predominantly within the midtone, the Dulux Muse palette evokes a nostalgic feeling and celebrates iconic designers and design details from the 60’s through to the 80’s, with a particular focus on the glamorous and adventurous 70’s. Whilst many of us lived through these design periods, the allure of the 70’s and 80’s is a whole new influence being embraced by younger generations (X, Millennials, Z).

The trend strikes the perfect balance between the expressive colours featured in postmodern interiors and the emerging modern hues in contemporary design, resulting in interior spaces that are timeless and pay homage to design icons from the past.

With contemporary design at its heart, the palette exhibits a sophisticated use of materials and textures. Decor shapes range from geometric to curvy whilst iconic lamps like the classic mushroom form feature in bold colour such as glossy orange red.

Highlights from the Muse palette include warm browns, such as Dulux Guitar and Dulux Tuscan Sunset respectively, paired against cooler greens such as Dulux Surf Green and Dulux Hidden Depths. Clean mid blue accents include Dulux Passionate Blue and Dulux Decoration Blue. s

Furniture and fabrics are heavily patterned and textured. In living spaces, time worn rugs are adorned with geometric shapes and wicker chairs are softened with plush velvet. Multi-coloured trinkets feature as decorative elements throughout interiors, cushion materials are woven or knitted, and tassels made from abaca fibre or other sustainable options embellish lampshades.

46 Flooring August/September 2023 www.flooringmagazine.com.au

Insuring your flooring business: Tales of triumph and resilience

Greetings, esteemed flooring industry enthusiasts, I'm Nathan Ray - Group Director of Flooring Protect, your dedicated insurance broker with a knack for demystifying the world of insurance.

With a wealth of experience under my belt, I've walked the insurance journey alongside countless businesses. Today, I invite you to join me as we dive into real-life stories that highlight the unwavering power of insurance for your beloved flooring enterprises. Let's embark on this illuminating voyage together.

1. Rising above the waters: Property damage Insurance for flooring businesses

Imagine the heart of Melbourne's flooring wholesale scene, where a bustling warehouse stands as a sanctuary for an array of valuable flooring stock. This warehouse, a treasure trove of possibilities, finds itself facing an unforeseen challenge. Torrential rains transform into a deluge, and the once-sturdy fortress becomes susceptible to the force of nature. Water through the roof,

touching the prized flooring stock with its cold embrace.

Amid the chaos, a saviour emerges –property damage insurance. This insurance, a shield against the unpredictable, springs into action. A swift claim is filed, evidence of the waterlogged state is collected, and the insurance policy responds with unparalleled swiftness. The costs of the damaged stock are swiftly reimbursed, ensuring the business can restore its inventory. Repairing the warehouse and replacing damaged machinery become financially manageable, thanks to the insurance's comprehensive coverage.

Key takeaways:

1) Property damage insurance is a safety net against unexpected disasters.

2) It swiftly covers the costs of damaged contents, stock and repairs.

3) Make sure your stock sum insured reflects your highest stock holding period, ensuring your covered for the worst-case scenario.

2. From ashes to resilience: Business interruption insurance

Let's journey to Sydney's bustling streets, where a vibrant retail flooring store flourishes. This store, a hub of creativity and comfort, is suddenly engulfed by an inferno. Flames devour the store's interior, leaving behind charred remains and dashed dreams. Amidst the turmoil, the store's resilience shines through, and an unsung hero steps forward, aside from the insurance broker hero – your business interruption insurance.

This coverage becomes the lifeline that ensures the flames of adversity won't extinguish the store's financial stability. It steps in to compensate for the income lost during the period of closure, and the reduction of income as the store slowly comes back to normal trading levels.

The store's heartbeat, once disrupted by the fire's devastation, finds a rhythm once again as ongoing expenses, such as rent, leases, and payroll, continue to be covered by the insurance policy. The store rises from the ashes, emerging stronger and more determined than before.

Key takeaways:

1) Business interruption insurance cushions against income loss following a property damage incident that closes or restricts trading of the business.

2) Ongoing expenses, like rent, leases, and payroll, are covered, ensuring stability.

3) An annual review of Insurable Gross Profit cover by your expert insurance broker is a must to ensure you’ll be fully compensated at the time of a claim.

48 Flooring August/September 2023 www.flooringmagazine.com.au
Insurance Matters

Insurance Matters

3. Shielding against unseen foes: Cyber insurance and the flooring manufacturer

In the tranquil landscapes of Adelaide, a flooring manufacturer crafts dreams with their designs. Yet, an unseen foe emerges – a cyber attack that penetrates their digital fortress.

The manufacturer's design systems stutter, machinery becomes erratic, and chaos reigns. As the operation grinds to a halt, the manufacturer realizes the insidious impact of a digital invasion.

Cyber insurance emerges as the ultimate guardian. This coverage funds a team of cybersecurity experts armed with knowledge and skill. They wage war against the unseen assailant, restoring the compromised systems and fortifying defences against future attacks. The manufacturer's ransom negotiations, once daunting, are navigated with expertise and backed by the coverage.

The story ends with a victorious outcome. The digital realm is reclaimed, and the machines hum back to life. The manufacturer's operations are secured, and the financial impact of the attack is minimized, all thanks to the comprehensive protection of cyber insurance. This tale is a testament to the importance of being prepared for digital threats that can cripple even the most technologically advanced operations.

Key takeaways:

1) Cyber insurance defends against cyber attacks and their hidden consequences.

2) It covers recovery costs, breach mitigation, and legal obligations.

3) With cyber coverage, businesses can prevail against unseen digital adversaries and ensure their operations remain secure.

Final note: Charting your flooring success with Flooring Protect

As we conclude our journey through these insurance tales, remember, insurance is more than just a safety net, it's your steadfast partner in navigating the unexpected. From property damage to digital threats, your flooring business's growth is anchored in the embrace of the right insurance coverage.

As your seasoned guide and insurance broker, Flooring Protect is here to ensure your voyage is marked by resilience, triumph, and the security that only comprehensive insurance coverage can provide.

Embrace the power of insurance now by transferring your insurance policies to Flooring Protect today, with a simple one page form, let us embark on a journey where your flooring venture thrives, unburdened by the weight of uncertainties. s

49 Flooring August/September 2023 www.flooringmagazine.com.au

FCIA Apprentice Workshop – Forbes

At the end of July 2023 together with Terry Bros Carpet Court Forbes, FCIA conducted the third apprentice workshop for 2023 in Forbes NSW.

Over the week, eight apprentices from Cowra Carpet Court, Forbes Carpet Court and Parkes Carpet Court came together to replace the floors of a local building. The group of apprentices removed the old floor coverings, used the grinders to grind back the floors, feather finished and installed new planks.

This workshop gave the apprentices intensive, practical experience in areas of flooring installation and also enabled the apprentices to:

• Capture evidence required or their training such as photos, videos, work diaries etc.

• Support their training and skills with accessible and current learning.

• Receive practical assessment on a range of skills on site (as identified by the RTO Assessor).

• Benefit from personal tuition in areas in which they may be struggling.

• Learn specific laying techniques from product specialists and industry experts.

FCIA’s site supervisor and trainer/assessor Ryan Van Den Heuvel managed the installation and was extremely impressed with the way all apprentices managed the work and themselves. It was good to see the apprentices working together, learning, helping each other and improving their skills. It was a great opportunity to try different machines and learn different techniques of installing.

For further information on the FCIA Apprentice Workshops and dates please contact Fiona Wischnewski, fwischnewski@ fcia.org.au s

Needed!! Floor Covering Trainers and Assessors
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Thank you to Signature Floors and Ardex as well as Terry Bros Carpet Court Forbes for the opportunity to host this workshop.
Australia: 1800 229 427 New Zealand: 0800 643 012 www.rfmsanz.com sales@rfmsanz.com YOUR BUSINESS MANAGEMENT SOFTWARE SOLUTIONS FOR YOUR FLOORING BUSINESS Layers Diary Mobile Sales Financials Measuring Debtors Reporting Quotes Projects Stock Sales Integration with New Customer Relationship Management App Every sales team needs a way to manage the relationship with past, current, and potential customers. CRM provides an efficient and mobile tool to focus on retaining existing customers and gaining new customers with lead workflow and customer communication to drive sales growth. ✓ Lead Management & Workflow ✓ Communication ✓ Visibility

Improve Your Business - Understand the power of small numbers

As business owners, we are always on the lookout for the next “big thing” to transform our business, taking it to that next level of revenue and profitability. Often, these initiatives will come at a cost: relocating, renovating a store, investing in advertising, or adding another salesperson. We might sit down with our accountant or advisor and develop a business plan to show the benefit of the expenditure. Very likely, we will have budgets and cash flow forecasts to support our goals.

Every business has a place for budgets and cash flow forecasts, but this is not necessarily the place to start if you want to improve your already established business.

In this article, we will look at how small improvements in two key areas will improve profitability: conversion rate and margin.

Let’s start with a business doing $3m of revenue with four salespeople achieving an average GP of 28%, generating $840k of Gross Profit annually. As a starting point, if we know the average sale is $3,500.00 and the conversion rate is 50%, we can calculate that each salesperson had 428 opportunities and converted 214 (give or take). If you think your conversion rate is higher than 50%, your business would be an exception; many flooring businesses have conversion rates well below 50%.

What happens if we increase sales by just one sale per salesperson per month? Across four salespeople, our conversion rate increases to 53%, our revenue increases by $168k, and GP grows by $47k, most of which goes straight to our bottom line.

What have we done differently? Instead of starting with the big goal of lifting Revenue, we have instead started at the point of lifting sales by one sale per month per salesperson. This, in turn, lifts our conversion rate to 53%, and revenue and GP follow.

Another small number we can look at is our margin. What happens to the total GP for this business if we lift margin by 1%? We add a further $30k to our bottom line.

With two small numbers, we have lifted the total GP on this business from $840k to $920k.

The bonus is it requires no investment other than the time to pay attention to conversion rate and margin.

Unsurprisingly, a typical response I often get at my “Power of Small Numbers” presentation is “easier said than done”. Well, yes, most things are, but it’s not difficult. What it does require is paying attention to things we don’t usually pay attention to; how successfully are our salespeople managing our opportunities, and what margins are they achieving when the job is installed (generally lower than the margin quoted initially)?

52 Flooring August/September 2023 www.flooringmagazine.com.au Software
We are always on the lookout for the next “big thing” to transform our business, taking it to that next level of revenue and profitability.

With so many moving parts in a flooring business, we can lose sight of the key things that drive profitability:

1. Attention to conversion rate.

2. Focus on margin.

The biggest mistake we can make as business owners is to leave conversion rates and margin in the hands of our salespeople. Left to their own devices, your sales team will see conversion rates fall, and their margin remain static (at best).

Of course, there are many more elements we need to have in place to be a flooring business. Assuming these are in place, conversion rate and margin are the two levers you have the easiest and least costly access to.

The biggest challenge most flooring businesses have is they don’t have access to the information they need to inform them on conversion and margin. Getting this information is time-consuming and often inaccurate. Every business needs an integrated business management system that provides owners with timely information at the push of a button. RFMS is a fully integrated solution for flooring businesses, and we would be happy to arrange an online meeting to show what RFMS might do for you. s

Chris Ogden is a consultant and Managing Director of RFMS Australasia (rfmsANZ.com), a supplier of IT solutions for the flooring industry. Chris has an extensive background in all aspects of the flooring industry, and he can be contacted at cogden@rfmsanz.com.

53 Software
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The biggest mistake we can make as business owners is to leave conversion rates and margin in the hands of our salespeople.

The different types of Tactile Indicators

Tactile ground surface indicators are a crucial floor safety feature for the visually impaired.

Tactile ground surface indicators (TGSIs) are raised tactile features commonly installed on the ground to provide tactile cues that can be easily detected and interpreted. Tactile indicators are a crucial access feature that help visually impaired individuals navigate their surroundings safely and confidently.

In this article, we’ll explore the two main types of tactile indicators available, their differences and relevant applications.

Directional Tactile Indicators

According to AS/NZS 1428.4, a directional tactile indicator is “an indicator used as a guide to a safe route indicating a direction of travel”. Put simply, directional tactiles provide key orientational cues, guiding blind and vision-impaired pedestrians to safely access the best path of travel.

Types of directional tactile indicators

Comprising of directional bars, you’ll often find these in the form of integrated or discreet tactile designs. Choosing between the two types often depends on the environment, aesthetic considerations and the level of visibility required.

Where directional TGSIs should be used

As outlined by AS/NZS 1428.4, directional TGSIs should be installed at:

1. Mid-block crossings to indicate the location of crossings, tram or bus stops

2. Intersections that incorporate slip lane crossings to signify the location of the crossing and the direction of travel across the central island when the pathway does not directly cut through the island

3. At intersections where the distance between the point of entry to the road and the property line exceeds 3000 mm

4. In an open space that’s devoid of any other tactile cues, to provide guidance from point A to point B

Warning (Hazard) Tactile Indicators

Often located at main entrances, pathways, and at the top and bottom of ramps and stairs, TGSIs are designed to provide directional cues and alert to impending hazards. Available in various materials, colours, sizes and shapes to suit the application, tactiles are an essential floor safety requirement in all public areas with foot and wheeled access.

Integrated directional tactile indicators

Integrated tactiles come in the tactile tile format. Suitable for use in both indoor and outdoor settings, they often come in a pre-set plate design offering a defined pattern that is made of the same material and luminance as the base surface.

Depending on the material type, they can be retro-fitted or embedded directly into the floor surface. Integrated directional tactiles can be more resistant to wear and tear or damage caused by foot traffic or other environmental factors. Commonly used material types are polyurethane and ceramic, with ‘peel and stick’ type products making installation more cost effective.

Discreet directional tactile indicators

Discreet tactiles are installed as individual tiles, allowing for custom dimensions.

According to AS/NZS 1428.4, a warning tactile indicator is “an indicator that is used as a warning of a hazard and the need to stop, consider, investigate and wait before proceeding.” Acting as a ‘stop’ sign, they warn visually impaired pedestrians of potential hazards in their path of travel so that they can safely access the situation before moving forward.

Warning TGSIs are often used in combination with directional TGSIs to indicate a specific point has been reached, such as arriving at a bus stop, or to indicate a change of direction.

Types of warning (hazard) tactile indicators

Similar to directional tactile indicators, warning tactiles are available in integrated and discreet designs.

54 Flooring August/September 2023 www.flooringmagazine.com.au Safety
Above: The application of Directional and Warning tactiles, working hand-in-hand.

Integrated warning tactile indicators

With a raised profile enhancing their visibility, integrated warning tactile indicators come in a tile format and are typically integrated into the surface itself, such as the pavement or steps.

Depending on the material type, they can be retro-fitted or embedded directly into the floor surface. Integrated warning tactiles can be more resistant to wear and tear or damage caused by foot traffic or other environmental factors. Commonly used material types are polyurethane and ceramic, with ‘peel and stick’ type products making installation more cost effective.

Discreet warning tactile indicators

Installed as individual raised studs, discreet warning tactile indicators come in a vast array of material types, including solid

brass, stainless steel and polyurethane. These indicators come with different tops, for example, grit inserts for anti-slip benefits, as well as different rear stud types, including

options without a rear stud that are selfadhesive. The design aesthetic, functional goals and budget all have a role to play in product selection.

55 Classic Arch_ Magazine ad_210mm w x 142mm h_3mm bleed.pdf 1 3/11/2022 10:32 am
Safety
Above: An example of a warning ‘discreet’ tactile indicator in polyurethane.
→ 56

Where warning (hazard) tactile indicators should be used

As outlined by AS/NZS 1428.4, warning TGSIs should be used to warn of impending hazards in situations such as the following:

1. Areas where serious falls or other lifethreatening hazards may occur, such as on railway platforms or wharves

2. Overhead hazards that protrude into the continuous accessible path of travel, such as underneath stairs where the underside might be unprotected

3. Suspended hazards that may obstruct a continuous accessible path of travel, such as a drinking fountain or a telephone booth

4. Vehicle hazards on roadways that are not separated from pedestrian areas by a change of grade, such as car park exits or vehicular driveways that may impede a continuous accessible path of travel

Tactile indicators must meet luminance-contrast requirements as per Australian Standards

Both directional and warning (hazard) tactile indicators must undergo LRV and luminance contrast testing to ensure compliance with Australian Standards.

Defined in Standard 1428.1 as “the light reflected from one surface or component, compared to the light reflected from another surface or component”, luminance contrast assesses the difference in the light reflective properties of each colour.

As a general requirement, tactile indicators must achieve a specified luminance-contrast to the base surface:

• Integrated tactiles (tile) - Minimum contrast standard of 30%

• Discreet tactiles (individual) - Minimum contrast standard of 45% if one colour and 60% if two colours

Classic Architectural Group provides a free online calculator for assessing the luminance contrast value of a floor or stair substrate with a tactile indicator, stair nosing, or a product of your choice. The calculator provides you with the luminance contrast values for dry and wet readings, as well as a pass or fail result. A report containing your luminance contrast results can be instantly emailed to you, and best of all, it’s free on their website.

Choosing the right material tactile indicators

Once you’ve identified the type of tactile indicators you need, as well as your preferred installation format, you can then explore the different materials available.

Offering unique uses and benefits, you can opt for tactile indicators made from different materials, such as solid brass, stainless steel, aluminium, polyurethane, and ceramic. Here’s an overview:

• Solid brass tactile indicators - A timeless and aesthetic option that’s also durable and resistant to corrosion, ideal for interior and exterior applications

• Stainless steel tactile indicators - A highly durable and low-maintenance choice that’s resistant to corrosion, ideal for interior and exterior environments

• Aluminium tactile indicators - A lightweight and affordable option that is easy to install, making them versatile across a wide range of applications

• Polyurethane tactile indicators - The ultimate solution for unique designs and layouts, available in a huge range of colours and UV resistant

• Ceramic tactile indicators - UV-stabilised, these offer premium durability and high resistance to wear, making them suitable for high-traffic areas

Classic Architectural Group offer a comprehensive range of directional and warning (hazard) tactiles, under their trusted Classic Tredfx brand.

Get the help of an expert when selecting and installing tactile indicators on your next project

56 Flooring August/September 2023 www.flooringmagazine.com.au Safety
Above: Solid Brass tactile indicators.

Safety

Beyond ensuring compliance to the guidelines set out by the Australian Standards, it’s important to select and install the right type of tactile indicators to ensure their effectiveness in providing directional and warning cues for the visually impaired. From assessing the overall layout and design of the space to the estimated level of foot traffic and various aesthetic considerations, you’ll be able to confidently create an environment that offers better and equal access for all.

As the leading supplier and installer of stair and floor safety products, Classic Architectural Group offers architecturally designed tactile ground surface indicators, stair nosings, and a range of floor and safety products, in a diverse array of styles, materials and colours to support your project goals.

Complying with all Australian Standards, Classic Architectural Group have plenty of free and helpful tools on their website. This includes their 3D/AR Product Visualisation Tool to get an accurate sense of scale, depth and special when making your product selections. You will

also find their free LRV Calculator very helpful, giving you confidence that you are meeting the minimum luminance contrast requirements, as set out by the Australian Standards.

web www.classic-arch.com s

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58 Flooring August/September 2023 www.flooringmagazine.com.au Advertiser Index Andersens Floor Covering 41 Australian Flooring Supplies 11, 15 Australian Resilient Flooring Association (ARFA) 23 Australian Select Timbers 7 BBS Flooring Products 57 Carpet Institute of Australia (CIAL) 27 Classic Architectural Group 55 Clever Choice 22 Dunlop Flooring 39 Floor Covering Institute of Australia (FCIA) 50, 59 Flooring Distributors of Australia (FDA) 35 Flooring Protect Australia 47 Forbo Flooring Systems 31 Forest One 43 GMK Logistics 13 Godfrey Hirst 9 Interface Front Cover Laser Measure 45 Polivac International 10 Polyflor Australia 25 Quick Step Inside Front Cover, 3 RFMS Australasia 51, 53 Serfloor Back Cover Signature Floorcoverings 37 Tactile Systems Australia 5 TWO Australia 17
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The FCIA Gala Returns in 2024

This exciting night will showcase apprentice awards, employer excellence, industry achievements and an excellent opportunity to network! Email us at info@fcia.org.au to register your interest. 2 March 2024 Plaza Ballroom 191 Collins Street Melbourne 3000 VIC

HYBRID HERRINGBONE

The ATFA floor of the year award winning revolutionary flooring system by Serfloor Australia.

We have brought to life the perfect harmony between style and functionality by merging hybrid flooring technology with the timeless herringbone pattern.

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