OPINION
SERVICENOW
RETURNING SAFELY TO THE WORKPLACE
Pat Wadors, CHRO, ServiceNow, has penned an op-ed which outlines how employers can successfully coordinate a smooth and safe return to the workplace by following her checklist.
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s the UAE eases COVID-19 restrictions, most of us are talking about
a “return to work.” But that’s too simple of a statement to define every situation. Work is not one-size-fits-all. Industries vary and workplaces have diverse footprints — hotels, retail locations, call centres, and yes, traditional office spaces. This operational diversity increases the complexity of a return. That’s echoed in the conversations I’m having with other CHROs. Our dialogue is evolving from pure crisis
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management to how to manage the new ways we work. A new era of employee and customer experiences: Return to workplace requires careful planning and execution, along with organisational agility. Business functions have to work together to create a safe and productive employee experience. Systems and access have to be easy, seamless, and available across devices. Those aren’t options with yesterday’s software and slow, outdated manual processes. They can’t be solved with spreadsheets. The workplace of the future (or shall we say, the workplace of now?) needs to digitally manage complex workflows to provide employees the services and experiences they need to do their jobs Pat Wadors CHRO, ServiceNow.
seamlessly and efficiently. Digital workflows and keeping compassion in our approaches
JULY 2020
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