and arthritis, to name a few. We have also been involved with vaccines for flu, RSV, HPV, anthrax, avian flu as well as devices for home HIV testing, rapid flu tests and so on. We are fortunate to have a database of more than 35,000 people in the region who have expressed an interest in research trial participation. We have trials that range from one day to seven years in length. We honor our volunteers’ time when they come to the office and make the visits as pleasant an experience as possible. It is fun to get to know our study folks over the course of the trial. Most people participate for reasons that are altruistic and want to help future generations. Rochester has some pretty amazing folks.” Current affiliations: “We are active in the Society of Clinical Research Sites, the Association of Clinical Research Professionals, and have been active in the local chapters of the nurse practitioner group as well as on the national advisory board for the UR School of Nursing. I am also active with the Global Clinical Supply group and the Investigator Site Initiative Advisory Group, sponsored by Thermo Fisher. I also serve as the board chairman of Mary Cariola Children’s Center.” How do you describe your managerial philosophy or approach? “Hire good people and let them fly. Give them the skills and
training needed and treat people well — our goal is to have RCR be a fun, friendly work environment that provides quality care to our study volunteers and quality data to our study sponsors.” What type of skill set do you possess which makes you an effective leader? “Ability to see the big picture and think about possible alternative solutions to challenges and problems. Problem solving is an important skill to teach others as well as a leader — how else can we solve a problem? Is there more than one solution? Ask questions and provide the skills needed for staff to learn to answer. Share information related to company goals, progress and have a clear vision of who we are. People really like to know where we are and where we are going!” How can the healthcare industry in the region be improved? “Health insurance is one of the big challenges for employers and employees — keeping it affordable, perhaps enhancing the benefits that encourage healthy behaviors and keep costs down. Our healthcare is wonderful but access and affordability are not wonderful. We have high expectations as a country and have set up this system that is not serving all fairly and becoming out of reach for many.” What do you do for fun? “I love to quilt, love time with my growing family of adult
children and amazing grandchildren. Love to spend time in the Adirondacks hiking and canoeing!”
Robert Mayo Chief medical officer, executive vice president, Rochester Regional Health. Withtheorganization since: 2002 Since what year in the current position: 2013 Education: University of Michigan Medical School 1990 Career Highlights: Inaugural recipient of the Father George Norton Physician Excellence Award 2005; president of the Rochester General Hospital medical and dental staff, 2010-2012; vice president of patient safety and quality 2009-2013. Current affiliations: Board of directors, United Way of Rochester. How do you describe your managerial philosophy or approach? “My managerial philosophy is primarily relationship based. Healthcare is so complex that improving
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2019 Rochester/Finger Lakes Healthcare Guide - 27