Vision & Values HARVEY NICHOLS
Vision
Providing
THE ULTIMATE
shopping
&
DINING
experience
Harvey Nichols’ Brand Values: •
eager to engage with customers in order to deliver a great experience
•
willing to go the extra mile
•
enthusiastic and positive
•
people who like people!
•
strong, clear communicator
We are exclusive but accessible: •
proud of the harvey Nichols experience
•
eager to share product knowledge
•
friendly and aproachable, easy to relate to
•
able to make the customer feel important
We provide fashion leadership: •
stylish, with a passion for fashion
•
well-presented and well-groomed
•
informed on current and future trends
•
inspirational
•
cosmopolitan outlook
Values Customers WHO FEEL
VALUED
Having their
&
EXPECTATIONS met
exceeded