Information Technology

The Information Technology (IT) department oversees the Tribe’s information technology systems and administers the Local Area Network (LAN) and Wide Area Network (WAN) which allows all departments to communicate with each other more efficiently, including those employees located in field offices throughout Southeast Alaska. The department also provides troubleshooting and technical support to all staff for computers and electronic office equipment.

2021 Highlights

ƒ Provided staff with technical support and closed 2,489 help desk tickets. Kooséxkw ƒ Configured and deployed 268 workstations. The number of user Brian McHenry accounts increased from 299 in January to 407 by year end. Manager ƒ Redesigned WAN routes and added additional VPN access points to increase access speed to file servers located at different buildings. ƒ Implemented a security event manager to provide a central monitoring system for all server and firewall security events. ƒ Purchased access to over 6,000 hours of online IT courses and labs. This will allow IT staff to keep their skills up to date, as well as pursue industry standard certifications. ƒ Installed a Lansweeper server that gathers hardware and software information from computers and other devices on our network for asset management, compliance, and audit purposes. ƒ Installed new Cisco Meraki network equipment at most of the Tribe’s Juneau facilities (Andrew Hope

Building, Anka Street property, Edward K. Thomas Building, First Bank Building, Southeast General

Contractors, Tribal Emergency Operations Center, and Vocational Training & Resource Center). ƒ Migrated the controllers for network switches and routers to a single cloud hosted controller to allow for site management if WAN links go down. ƒ Implemented a new Remote Authentication Dial-In User Service (RADIUS) server to facilitate authentication when connecting to our wireless and wired networks as an added security layer. ƒ Added increased layers and rules to our cybersecurity model to safeguard our network and data. ƒ Installed routers/firewalls, switches, and wireless access points at all three non-congregate shelters. ƒ Installed new network and phone system in Klawock Field Office. ƒ Completed the implementation of multi-factor authentication (MFA) to increase the security of our network accounts. MFA is reported to stop 99.9% of account compromising attacks. ƒ Implemented a new Office 365 cloud-based backup solution to increase speed and reliability.Data is encrypted before being transmitted and is stored in an encrypted format. ƒ Assisted with the Sealaska CARES program. Three IT staff worked in customer service roles to help with the high volume of applications.

2022 Goals

ƒ Migrate the Tribe’s phone system from existing Digium Switchvox server to the Cisco Webex Calling cloud-based phone system. ƒ Replace existing antivirus software with Cisco Secure Endpoint. ƒ Implement LastPass password management software for all employees.