According Manoj khadkikar, “Apart from the normal CCTV cameras and patrolling guards with sniffer dogs, nowadays especially post 26/11/ 2008, hotels are strengthening the security cover to all strategic places in and around the hotel premises. These include, Perimeter Fencing, Boom Barriers, Automatic Bollards, Selective Access Control System, Under Vehicle Surveillance System (UVSS), Baggage X Ray Clearance, Metal Detectors, Alarm System, Biometric and Facial Recognition Systems, People Counters, Intrusion Detectors, Bomb Detection Devices etc. There is seamless flow of data from one system to another not only from the security point of view but also from the business perspective. Helpful intrusion is provided as an added service through technological capabilities. Also, security solution providers are offering 5 star hotels security coupled with home automation. That is automatic solution for lighting, air conditioners, television, windows, curtains, etc which facilitate the customer to enjoy luxury and comfort with ease. Some global chains in India are also introducing keyless entry into room by the guest through mobile command.” “We at Zicom are providing many of these security solutions to hospitality industry and the non-occurrence of any major mishap there is a testimony to the efficacy and the empirical values of our security solutions,” informed Manoj Khadkikar.
May 2015 www.asindia.in
According to Ashwin Amarapur, “Use of facial recognition technology is catching up pace in hotel industry in recent times. Faces of people coming in or roaming in the lobby area of the hotel are captured. The faces are matched with a database of registered faces as a white list / black list. Alarms are then generated based on successful match or the lack of it. A terrorist’s file photo kept in the database can lead to on-time alert to the security personnel just when 46
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Considering the present scenario, all hotels are now designed to have security solutions. In some cases for installation purpose, some minor changes are made in the infrastructure for considering security. Now a days even the architect suggests a security solution to be installed before the final structure is built. So, while constructing any hotel the provision for security solution setup is initially taken care. In case of hotels where security solutions are not installed the management now feels the urge for security and therefore takes the decision of renovating the building for security purpose.
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like fire and security alarm systems, access control systems including card key, locks, safes and biometric systems, CCTV systems to monitor, record and store camera or video surveillance and various devices as well as programs to protect proprietary information of the Hotel and their guests, suggested Jimmy Bhavsar.
Jimmy Bhavsar, Sr. Marketing Engineer, Time-Attendance and Access Control Solutions, Matrix Comsec the terrorist is about to enter the hotel premises. AllGoVision video analytics can recognize a face even when it camouflages with a moustache, beard, a wig or even a spectacle.” He further added, “Lobby management is another important step for a safe and secure hotel. In its lobby, there is a mix of people including the staff, contractors, guests, registered visitors or even unidentified persons with no records. Certain zones are meant for certain type of personnel only. An unrecognized face based on the zonal face database detects inappropriate access of an individual to a restricted area; it alerts your security personnel to initiate prompt action, as required.” “While on one side face recognition can ensure the hotel security, on the other side it increases the effectiveness of hotel information systems. Your VIP customer doesn’t like to come forward on his own and say, “Hello, I’m a VIP” to get that preferential treatment. But you as a tech-savvy hotelier can apply face recognition which automatically alerts you personnel and triggers work processes for en enhanced customer service. An electronic message board can flash a personalized welcome note for your VIP guest visiting you without a prior notice, creating a long lasting impression and adding a new dimension to you customer relationship management, informed Ashwin Amarapur.
He further added, “Tourism and hospitality industry is more susceptible to global epidemics such as SARS, Swine Flu etc. with a potential to facilitate the transmission of disease from one person to another. Contact-free form of access controls powered by face recognition unlike traditional access card or finger print detection based system helps a lot in curbing that menace. At the same time this is more popular due to its less intrusive nature requiring no physical or deliberate interaction. As an enabler for post-event analysis, Face Capture helps keeping records of faces (without any need of recognizing) as evidence for future use. Face forensic search helps tracking the suspect’s movements in recent times through video surveillance points.” “Hotels are now more vigilant and are taking keen interest in implementing security and surveillance measures. Limiting access points, ensuring a perimeter security system, checking guest baggage, having employee verification and visitor management system are some of the initiatives, in addition to having the usual systems such as CCTV surveillance, access control and fire & safety. There is a shift from analog to IP cameras and this is enabling the deployment of technology driven innovative products that ensure guest safety. Hotels are looking to enrich customer experience with video analytics and are adopting operative platforms that provide exciting avenues for enhanced SOP implementations,” concluded Santosh Pillai.