The name and building is not the only new elements of Smart monitoring, the Centre has been equipped with the very latest in Intruder & Video monitoring technology including both Adpro and Heitel ‘Video Walls’ which are constantly in action. The emphasis in the future will most definitely lean towards IPrelated products, and the command centre is designed with this in mind. All inbound connections are taken digitally via PSTN or GPRS. Garrett Wall, General Manager of Smart Monitoring, explains that the main changes lie in how the centre operates. “The whole idea behind Smart Monitoring is to offer you, the installer something unique, and provide you with a service that is tailored to meet your own requirements. Like you, we know that managing a person’s security is a very serious business, and we have created an environment that echoes that sentiment.” When asked what makes Smart Monitoring unique Garrett Wall replies, “What makes Smart Monitoring unique is that we provide you, the installer, with the technical infrastructure and marketing presence to allow you to compete with anybody in the current market at a price that makes sense to you and your customers. If you ever wanted to set up your own HiTech central station this is for you! Smart have done the hard work, and now you can take advantage of their infrastructure without the cost of building your own. This allows you to focus on delivering exceptional value to your customer, bringing new products & services to market and to differentiate yourself in the security industry.” “Your Smart Monitoring Centre features an incredibly impressive control room which is overlooked by a fully interactive boardroom. This boardroom is open to you the installer, to hold meetings with your own customers with the ability to fully demonstrate how you can protect their property, their family, or their staff. “ “We want to work much closer with installation companies, we want to offer you a real partnership” explains Garrett. “Video monitoring & remote video services like the opening and closing of gates is a huge growth sector in the security industry. We can provide you with the necessary back room to allow you to offer this service.”
The command centre is operated from its Rathcoole base 24 hours a day 365 days a year and is staffed by controllers with a wealth of experience in the monitoring sector of the security industry, and impressive combined experience of over 100 years between them. Gerry Byrne, control room manager, has been operating in alarm receiving centres for over 30 years. Gerry comments, “The new monitoring centre is streets ahead over anything that I have ever worked in. It not only looks more impressive than anything I have seen, but there has been great attention to detail in the design and layout of the new monitoring centre from the controllers point of view. It makes dealing with incidents easy and more importantly quick.” Smart will not be available to all players in the market, so to ensure your company gets a great deal give us a call today and let’s begin the conversion. Right now could be your company’s only chance to become a partner in a monitoring centre.
You can contact Garrett Wall and Smart Monitoring on 01-2575804 or email email@example.com
Spring 2010 edition of Risk Manager Magazine