Medicare & Medicaid can work together for extra help
Medicare Medicare is an insurance plan for people at or over the age of 65 and for others with qualifying medical concerns. A person must meet eligibility criteria based on their work history or that of their spouse. They can qualify for premium-free hospital coverage and pay a premium for medical and prescription drug coverage.
Inside... Medicare Help
3
Sherri Shepherd, TV host
SHIIP
2
Sandra Miller Jones
SMSi Healthy Living Solutions, Inc. Founder & CEO
Lafayette Jones
Publisher, Urban Call; SMSi-Urban Call Marketing, Inc. President & CEO
A person does not have to meet any income-related criteria to qualify for Medicare. Medicaid is not the only government-sponsored resource that helps pay for medical costs. An individual
can also apply for Extra Help, which covers prescription drug costs. To learn more about all of these programs visit medicare. gov, Medicaid.gov or call 1-800 Medicare or SMSi at 336-7597477.
American Heart Association Heart-Healthy Tips ... 3
Celebrities Managing Diabetes
12 Humana Gift Card
Medicaid Medicaid is a health insurance program for individuals and families with a
low income or limited financial resources. The federal government sets rules and regulations regarding Medicaid, and individual states are responsible for operating Medicaid programs. People of all ages can apply for Medicaid. Medicaid programs may cover children, families, pregnant women, those with disabilities, and older adults.
Tom Hanks
Medicare and Medicaid are different governmentfunded healthcare programs. Sometimes, a person may be eligible for both. Both Medicare and Medicaid are in place to help people pay for healthcare costs. If a person qualifies for both, they are dually eligible.Dualeligible beneficiaries are people who have both Medicare and Medicaid. Receiving both Medicare and Medicaid can help decrease healthcare costs for those who are often most in need of treatment. There are a few key differences between Medicare and Medicaid.
$75 Monthly Allowance for Groceries
We are excited to provide this information on Medicare and Medicaid, the two government sponsored programs that provide the best healthcare benefits for older, disabled and low income individuals. Many people qualify for either Medicare or Medicaid, but there are some people, called dual eligibles, who qualify to receive benefits from both programs. Dual eligibles receive many extra benefits such as monthly allowances to buy healthy food. To see if you qualify for dual eligible benefits call us at 336-759-7477.
Medicare & You CMS (Centers for Medicare & Medicaid Services) publishes the official U.S. government handbook, “Medicare & You.” It answers many detailed questions. To get a printed copy visit your nearest Social Security office. You can view the handbook online at (medicare. gov/sites/default/files/2018-09/10050-medicare-andyou.pdf). Medicare’s toll free telephone number is (800) 633-4227.
PAGE 2 URBAN CALL — HEALTHY LIVING EVERY DAY!
Senior Services offers help, info to older adults Senior Services is a nonprofit organization that helps older adults living in Forsyth County remain at home, living with dignity and aging with purpose through a variety of supportive programs and services. The Meals-on-Wheels and Senior Lunch programs are designed to help meet the nutritional and social needs of participants. Senior Services’ Home Care program assists older adults living at home with personal care activities, while Living-at-Home, is a Medicaid waiver program that helps bring nursing home levels of care to participants in their own homes through care management. The Aging Resources department provides referrals and valuable community resource information to older adults and their
families through our Help Line. And our award-winning Elizabeth and Tab Williams Adult Day Center provides a safe and loving place for people living with Alzheimer’s and dementia during the day, five days a week. We also have several initiatives, operated through our Aging with Purpose pilot, aimed at reducing social isolation among program participants. Senior Services’ vision is to be a national model of service provision and volunteerism, as well as a valuable resource for all in the community. The agencies’ programs have the support of more than 2,000 community volunteers. Its mission is to help older adults remain at home for as long as possible and to help them live with dignity.
Wake Forest Sticht Center
The SMSi Companies Corporate Offices 51 E. Fourth St., Suite 1702 Winston Salem, N.C. 27101-4257 Office: (336) 759-7477 Fax: (336) 941-3547
SMSi & Urban Call Community Outreach Office Goler CDC Center 899 North Liberty Street Winston Salem, NC 27101 Office: (336) 759-7477
Issuu.com/Smsiurbancallmarketing.com SegmentedMarketing.org n
SMSi-Urban Call Marketing, Inc. President and CEO; Urban Call Publisher: Lafayette Jones Executive Editor: Alan Cronk Production Manager: Jodi S. Sarver Digital Services Director: Jimmy Davies, Every.Black
Video Production Manager: Chris Downey Photographer/Videographer: Donevan Cherry, CherVeli Media Financial Services: Roslyn Hickman Warehouse, Collation & Shipping Manager: Vincent Harris
SMSi Healthy Living Solutions Inc. SMSi Founding Chair and CEO: Sandra Miller Jones National Project Manager: Constance Baker Harris National Logistics Manager: Camille Allen Director, Financial Services: Roslyn Hickman
Agent Ambassadors: Charlie Bethea, Alvin Borders, Yvette Canty, Constance Baker Harris, Talaya Loyd, Sharon Lyles, Natalie Nicholson, Debra Shore, John Wall
SMSi Community of Networks
This publication is property of SMSi Healthy Living Solutions, Inc. and SMSi-Urban Call Marketing Solutions and may not be reproduced without written permission from the publishers.
The Wake Forest Baptist Sticht Center for Healthy Aging and Alzheimer’s Prevention philosophy: Create an environment where dedicated professionals work together to discover new ways to achieve and maintain both body and brain health for older adults. Our goal is the support older adults: Live safely and independently, • Remain engaged and productive, and • Enjoy the highest quality of life possible on their terms! To learn more about: • Studies focused on achieving and maintaining a healthy body, call: 336-713-8539 • Studies focused on preserving brain health and preventing Alzheimer’s disease, call: 336-716-MIND (6463) • The Memory Counseling Program, call: 336-713-2213
Seniors’ Health Insurance Information Program has answers Seniors’ Health Insurance Information Program (SHIIP) is a consumer information division of the North Carolina Department of Insurance that assists people with Medicare and long-term care insurance questions. The organization also helps people recognize and prevent Medicare billing fraud and abuse. Trained SHIIP volunteers are in existing human services agencies such as the Council on Aging or Cooperative Extension offices. Nationwide toll-free number (800) 443-9354, North Carolina toll-free number: (855) 408-1212 www.ncshiip.com ncshiip@ ncdoi.gov
Licensed Medicare Agent Team Sandra Miller Jones SMSi Healthy Living Solutions, Inc. (336) 414-0905 smjones@smsi-net.com Sharon Lyles SMSi Lead Agent Ambassador (336) 451-1328 SharonKayLyles@gmail.com Talaya Loyd SMSi Healthy Living Solutions, Inc. (336) 734-9196 taloyd5@gmail.com John Wall SMSi Healthy Living Solutions, Inc. (704) 905-4451 jfwall50@hotmail.com Constance Baker Harris Authorized Agent (336) 965-4140 constanceharris@live.com Debra Shore Authorized Agent (336) 813-2049 shoreweb@bellsouth.net Natalie Nicholson Authorized Agent (336) 624-3183 natnic25@gmail.com Sandra McCauley Authorized Agent (336) 988-1506 sandramccauleyinsurance@gmail.com
BRAIN HEALTH BRAIN HEALTH & HEALTHY AGING BRAIN HEALTH & HEALTHY AGING BRAIN HEALTH
URBAN CALL — HEALTHY LIVING EVERY DAY!
& HEALTHY AGING
& HEALTHY AGING
As you age, a healthy body is key to a healthy brain and sharp mind. Stay healthy and active to help reduce your risk of stroke, heart disease, As you age, a healthy body is key to a healthy brain sharp mind. memory loss and difficulty with thinking and and learning. Stay healthy and active to help reduce your risk of stroke, heart disease, As you memory age, a healthy body is key to a healthy and sharp mind. loss and difficulty with thinkingbrain and learning. Stay healthy and active to help reduce your risk of stroke, heart disease, BY THE NUMBERS memory loss and difficulty with and learning. As you age, a healthy body is key to athinking healthy brain and sharp mind.
StayEvery healthy and active to help your risk of stroke, heart disease, BY THEreduce NUMBERS 40 seconds 3 out of 5 memory loss and difficulty with thinking and learning. in the 40 someone Americans will develop BY THE NUMBERS U.S. has stroke. Every 40 a seconds a brain disease of brain disease 3 out of in5 40 someone in the can be linked to their lifetime.
40
40
U.S. has stroke. Every 40aseconds someone in the U.S. has a stroke.
Every 40 seconds someone in the U.S. has a stroke.
80% 80% BY80% THE NUMBERS 99%
cardiovascular disease. of brain disease can be linked to cardiovascular disease. of brain disease can be linked to cardiovascular disease.
99% 80% 99%
of U.S. adults have at least one of seven of cardiovascular U.S. adults have health at least onerisks. of seven
3 out of 5
Americans will develop a brain disease in Americans will develop their lifetime. a brain disease in their lifetime.
of brain disease ofcardiovascular U.S. adults have health at least onerisks. of seven can be linked to cardiovascular cardiovascular disease.
99%
3 out of 5
Americans will develop a brain disease in their lifetime.
health risks. YOUR LIFESTYLE CHOICES AFFECT YOUR BRAIN HEALTH
It’s never too late to start making healthier choices:
YOUR LIFESTYLE CHOICES AFFECT YOUR BRAIN HEALTH of U.S. adults have
It’senough never sleep too late to startAFFECT makingYOUR healthier choices: Get regular checkups GetLIFESTYLE YOUR CHOICES BRAIN HEALTH cardiovascular at least one of seven
Adults need 7–9too hourslate per night. It’s never to
Schedule regular visits with your health start making healthier choices: health risks. care provider. Talk about how to control
Get regular checkups
Teenagers and children Get enough sleep need more.
or manage your risk factors. Schedule regular visits with your health Adults need 7–9 hours per night. Getprovider. regularTalk checkups Get enough sleep need more. care about how to control Teenagers and children Move more, sit less Eat healthy or manage your risk factors. Schedule regular visits with your health Adults need 7–9 hours per night. care provider. Talk about howand to control Aim for 150 minutes of moderate Increase the amount of fruits Teenagers and children need more. or manage your risk factors. aerobic exercise per week or 75 vegetables you eat. Reduce your intake Move more, sit less Eat healthy minutes of vigorous exercise (or a of sodium, added sugar and saturated Aim for 150 minutes of moderate Increase the amount of fruits and combination) per week. and trans fats. Move more, Eat healthy aerobic exercisesit perless week or 75 vegetables you eat. Reduce your intake minutes of vigorous (or a of sodium, added sugar and saturated Aim for 150 minutes exercise of moderate Increase the amount of fruits and combination) perper week. and trans fats. aerobic exercise week or 75 vegetables you eat. Reduce your intake Getadded regular checkups Don’t smoke or vape Get enough sleep exercise (or minutes of vigorous a of sodium, sugar and saturated combination) per week. and trans fats. If you currently smoke or vape, quit. Schedule regular visits with your health
YOUR LIFESTYLE CHOICES AFFECT YOUR BRAIN HEALTH It’s never too late to start making healthier choices:
Adults need 7–9 hours per night. Don’t smoke or vape Teenagers and children need more.
If you currently smoke or vape, quit.
Don’t smoke or vape
If you currently smokeMORE? or vape, quit. HOW CAN I LEARN
Move more, sit less
care provider. Talk about how to control or manage your risk factors.
Eat healthy
Talk with your HOW Call 1-888-4-STROKE (1-888-478-7653) Aim for 150 minutes of moderate the amount of fruits and CAN I2LEARN MORE? Increase 1aerobic or visit heart.org/BrainHealth health care provider exercise per week or 75 vegetables you eat. Reduce your intake HOW (or CAN MORE? of Talkof with your exercise Call 1-888-4-STROKE (1-888-478-7653) vigorous a I LEARN sodium, added sugar and saturated 1minutes ©Copyright 2020 American Heart Association, Inc., a 501(c)(3) not-for-profit. All rights2 reserved. American Strokeheart.org/BrainHealth Association is a registered trademark of the AHA. Unauthorized use prohibited. DS16226 6/20 or visit health care combination) perprovider week. and trans fats.
1
Talk with your health care provider
2
Call 1-888-4-STROKE (1-888-478-7653) or visit heart.org/BrainHealth
©Copyright 2020 American Heart Association, Inc., a 501(c)(3) not-for-profit. All rights reserved. American Stroke Association is a registered trademark of the AHA. Unauthorized use prohibited. DS16226 6/20
PAGE 3
Heart-Healthy Essentia
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PAGE 4 URBAN CALL — HEALTHY LIVING EVERY DAY!
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for Prepwith a stocked pantry. For hassle-free healthy mealMeal prep, be prepared Meal Prep
Having some basic ingredients in your cabinets, refrigerator and freezer saves you time and worry on busy weeknights and even on weekends when you don’t have time to grocery shop.
& Fre Cabinets & Pantry For hassle-free healthy meal prep, be prepared Refrigerator with a stocked pantry.
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Healthy for Good is aatrade blends tortillas in and thesaturated freezer); whole-grain or no transheart-healthy fat tips, visit heart.org/HealthyForGood. offlour your eating plan reserved. Healthy for Good is a trademark of the AHA. noFor transmore fat tips, visit heart.org/HealthyForGood. spices: keep variety on Dried herbs and cornmeal fora baking Look for the Heart-Check mark to hand and buy or create salt-free seasoning to Look for the Heart-Check mark easily© Copyright identify foods that can be part 2020 American Heart Association, Inc., a 501(c)(3) not-for-profit. All rights blends easily that can be part reserved. Healthy for Good is a trademark of the AHA. Unauthorized use prohibited. Cooking oils: nontropical vegetable oils, of your heart-healthy eating plan For more tips, visit foods heart.org/HealthyForGood. identify
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DS16986 12/20
als
ree healthy meal prep, be prepared with a stocked pantry.
URBAN CALL — HEALTHY LIVING EVERY DAY!
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5
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Proteins: Unbreaded fish fillets, skinless chicken breasts, extra-lean or lean meats; tofu Fruits and vegetables provide many beneficial nutrients. Addfat-free fruits and vegetables to meals and Dairy products: low-fat and milk, snacks for a nutritional power boost. yogurt and cheese
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PAGE 5
up thanks to the fiber and water they contain, which can help manage your weight.
Choose products with the lowest amounts of sodium, added sugars and saturated fat, and no trans fat
4.
Super Flexible Super Foods
All forms of fruits and vegetables — fresh, frozen, canned Look for the Heart-Check mark to easily identify foods that can be partand dried — can be part of a healthy diet. They are among of your heart-healthy eating plan the most versatile, convenient and affordable foods you can eat. Choose those with little or no added salt or sugar. © Copyright 2020 American Heart Association, Inc., a 501(c)(3) not-for-profit. All rights reserved. Healthy for Good is a trademark of the AHA. Unauthorized use prohibited. DS16986 12/20
5.
A Whole Body Health Boost A healthy eating plan full of fruits and vegetables can help lower your risk of many serious and chronic health conditions, including heart disease, obesity, high blood pressure, diabetes and some types of cancer. They’re also essential to your everyday health.
DS16986 12/20
EAT SMART
MOVE MORE
BE WELL
heart.org/HealthyForGood ©American Heart Association 2020 DS15662 2/20
let’s talk about
let’s talk about
Black Americans Black Americans and Stroke
PAGE 6 URBAN CALL — HEALTHY LIVING EVERY DAY!
and Stroke
Stroke — the fifth leading cause of death in America — is a “brain attack” that occurs when that brings oxygen to death your brain Stroke — blood the fifth leading cause of stops flowing brain cells die. in America — is aand “brain attack” that occurs
when blood that brings oxygen to your brain On average, someone in the United States stops flowing brain cells die. has a strokeand every 40 seconds. On average, someone in the United States has a stroke every 40 seconds.
How does stroke impact black Americans? Black Americans have a higher prevalence of stroke and highest death rate from stroke than any other racial group. Those who have diabetes and have an ischemic stroke, which caused by a clot, are more likely to be black. Also, black Howisstroke does stroke Americans? survivors are impact more likelyblack to be disabled and have doing daily activities. Blackdifficulties Americans have a higher prevalence of stroke and
highest death rate from stroke than any other racial group. Those who are haveblack diabetes and have an Why individuals atischemic higherstroke, risk which is caused by a clot, are more likely to be black. Also, black for stroke? stroke survivors moreare likely towhy be disabled and havehave Not all of theare reasons clear African Americans difficulties doingrisk daily activities. an increased of stroke. But over two-thirds of black Americans have at least one risk factor for stroke: • High blood pressure – Over half of black adults have high Why are black individuals at higher risk blood pressure. It develops earlier in black Americans and is for stroke? often more severe.
Not all of the reasons clear–why African Americans • Overweight andare obesity Almost 70% of black menhave and over 80% of black women are overweight or obese. an increased risk of stroke. But over two-thirds of black Americans have –atAfrican least Americans one risk factor for stroke: • Diabetes are more likely to have diabetes than non-Hispanic whites.
• High blood pressure – Over half of black adults have high • High cholesterol – Nearlyearlier 30% ofinblack have blood pressure. It develops blackAmericans Americans and is high levels of “bad” LDL cholesterol. often more severe.
• Eating too much salt (sodium) – Research shows that African Americans may have a gene that greatly increases sensitivity to salt and its effects. • Stress – African American adults face daily stressors that may increase risk for stroke.
• Eating too much salt (sodium) – Research shows that African Americans may have a gene that greatly What risk factors can I control? increases sensitivity to salt and its effects. Though some stroke risk factors such as age, gender, race, • Stress – African American adults face daily stressors family history and previous stroke or transient ischemic that(TIA) may increase risk for stroke. attack can’t be controlled, up to 80% of strokes may be prevented by making lifestyle changes and managing your medical conditions.
What risk factors can I control?
Though some factors such age, gender, race, Take these stepsstroke todayrisk to reduce your riskasfor stroke: history and stroke or transient ischemic •family Eat more fruits andprevious vegetables.
attack (TIA) can’t be controlled, up to 80% of strokes may be prevented by making lifestyle changes and managing •your Increase yourconditions. physical activity. medical • Reduce salt in your diet. • Quit smoking. •Take Losethese excess bodytoday weight. steps to reduce your risk for stroke: • Manage stress.
• Eat more fruits and vegetables.
• Sickle cell anemia – This common genetic disorder in • Overweight and obesity – Almost of black men and African Americans is a risk factor 70% for stroke.
Talk with your health carediet. provider about your specific risk • Reduce salt in your factors and how to best manage them.
• Smoking – Over 15% of black adults smoke, doubling their risk of –stroke. • Diabetes African Americans are more likely to have
• Quit smoking.
over 80% of black women are overweight or obese. diabetes than non-Hispanic whites.
• High cholesterol – Nearly 30% of black Americans have
• Increase your physical activity. • Lose excess body weight. • Manage stress.
(continued)
let’s talk about
URBAN CALL — HEALTHY LIVING EVERY DAY!
PAGE 7
Key Medicare and Medicaid dual eligible special needs questions and answers Q: Can I be enrolled in Medicare and Medicaid at the same time? A: In many cases, yes. Some Americans qualify for both Medicare and Medicaid, and when this happens, it usually means they don’t have any out-of-pocket healthcare costs. Beneficiaries with Medicare and Medicaid are known as dual eligibles – and account for about 20 percent of Medicare beneficiaries (12.1 million people). Dual eligibles are categorized based on whether they receive partial or full Medicaid benefits. Full-benefit dual eligibles have comprehensive Medicaid coverage, while partial benefit dual eligibles receive help with Medicare’s premiums and cost sharing through a Medicare Savings Program (MSP). (Some beneficiaries have Medicare, Medicaid and an MSP.) The federal government oversees Medicare eligibility – meaning it is the same in each state. But states set their own eligibility rules for Medicaid and the MSPs (within federal guidelines) – and income limits for these programs vary widely. Q: How do I know if I should be dual eligible? A: Beneficiaries can find out if they’re eligible for Medicaid by contacting their Medicaid office. An Internet search for Medicaid offices in a beneficiary’s state should provide the number to call – but beneficiaries should make sure they are contacting a government office before sharing any personal information.
Many seniors who live in nursing homes are dual eligible: they qualify for Medicare based on their age, and Medicaid because of their financial circumstances. It is also common for Medicare beneficiaries who are under 65 and live on Social Security Disability Insurance (SSDI) to receive Medicaid benefits. The Centers for Medicare and Medicaid Services (CMS) also maintains a list of state agencies that oversee Medicaid. Beneficiaries can see if they already have Medicaid by contacting 1-800-MEDICARE and asking whether they receive “Extra Help” with their prescription drug costs (beneficiaries with Medicaid are automatically enrolled in this program). Q: Do all dual eligibles receive the same benefits? A. The dual-eligible population falls into two groups—“partial duals” and “full duals”—depending on the level of
Medicaid benefits for which an individual is eligible. Partial duals are so called because Medicaid pays some of the expenses they incur under Medicare. These expenses include the premiums for Part B and for Part A, if applicable. Medicaid may also pay for some other cost-sharing amounts owed under Medicare, such as deductibles, coinsurance, and copayments. Partial duals qualify for these cost-sharing benefits from Medicaid if they are disabled and working, and if they have an income above a certain amount. In addition to the benefits to which partial duals are entitled, full duals are entitled to Medicaid coverage for various health care services that Medicare does not cover, such as most types of longterm services and supports. Duals with lower income and asset levels fall into the full duals category and receive the full Medicaid benefits that their state offers. Q: Do full dual eligibles receive long term care benefits? A. Yes. Through Medicaid full dual eligibles are provided a wide variety of long-term care benefits and supports to allow persons to age at home or in their community. Original Medicare does not provide these benefits, but some Medicare Advantage plans do offer various long term home and community based services. The following list of potential benefits for long term care is not exhaustive, and all benefits may not be available in all states. • Adult Day Care / Adult Day Health
•
Personal Care Assistance (at home, adult foster care homes, and assisted living facilities) • Medical / Non-Medical Transportation • Respite Care (to give the primary caregiver a break) • Congregate Meals / Meal Delivery • Home Health Aide / Skilled Nursing • Home Modifications (widening of doorways, installation of ramps, addition of pedestal sinks to allow wheelchair access, etc.) • Personal Emergency Response Systems • Housekeeping / Chore Services • Companion Services • Transition Services (from nursing home back to home) • Therapies (physical, occupational, and speech) • Medication Administration Both Medicaid and Medicare will provide Durable Medical Equipment, such as wheelchairs and walkers. Q: Can I select an insurance plan for my Medicare and Medicaid benefits? A: If you are dual eligible, you can enroll in a dual eligible special needs plan (D-SNP) that covers both Medicare and Medicaid benefits. These plans may also pay for expenses that Medicare and Medicaid don’t cover individually, including over-the-counter items, hearing aids, and vision or dental care.
Type 2 diabetes common in adults, but it can be managed Type 2 (formerly called adult-onset diabetes) has increased 30 percent in the last decade and accounts for 90 to 95 percent of the 16 million Americans with diabetes. Even more alarming, type 2 diabetes is being diagnosed more frequently in adolescents and young adults. Among people aged 30-39, diabetes increased a staggering 70 percent. African-Americans are more than one and a half times as likely as whites to get diabetes. For more information about controlling diabetes, call (800) 860-8747 or visit the National Diabetes Education Program website at ndep.nih.gov.
“After my diabetes diagnosis, I changed my diet to more vegetables.” Sherri Shepherd TV host
“Yo-yo dieting for film roles could have been a contributing factor.” Tom Hanks, actor
“Diabetes is a constant part of my life.” Sonia Sotomayor, U.S. Supreme Court Justice
“We all have the same problem, regardless of who we are.” Earl “The Pearl” Monroe NBA Hall of Fame icon
URBAN CALL — HEALTHY LIVING EVERY DAY!
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PAGE 8 URBAN CALL — HEALTHY LIVING EVERY DAY!
$75 monthly allowance for groceries The Healthy Foods Card provides money to purchase approved food at participating stores
For qualified members, Humana Gold Plus SNP-DE H1036-168, H1036-167, H1036-276 and H6622-027 (HMO D-SNP) include a Healthy Foods Card to help pay for groceries at participating stores.
• Each month, the Healthy Foods Card is automatically loaded with $75; unspent dollars don’t roll over to the next month. • Shop at participating stores, including Walgreens, Walmart, Food Lion and others, for approved foods and drinks. • Scan the barcode on the back of the Healthy Foods Card at the checkout to pay for purchases. Call a licensed Humana sales agent Asheville Neighborhood Center 828-772-3090 (TTY: 711)
Greensboro Neighborhood Center 336-547-2701 (TTY: 711)
Charlotte Neighborhood Center 980-262-6555 (TTY: 711)
Raleigh Market Office 919-465-1367 (TTY: 711)
Monday – Friday, 9 a.m. – 4 p.m.
Monday – Friday, 9 a.m. – 4 p.m.
Monday – Friday, 9 a.m. – 4 p.m.
Monday – Friday, 9 a.m. – 4 p.m.
Humana is a Coordinated Care plan with a Medicare contract and a contract with the Medicaid program. Enrollment in this Humana plan depends on contract renewal. Applicable to Humana Gold Plus SNP-DE H1036-168, H1036-167, H1036-276, H6622-027 (HMO D-SNP). At Humana, it is important you are treated fairly. Humana Inc. and its subsidiaries comply with applicable Federal Civil Rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, marital status or religion. English: ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-877-320-1235 (TTY: 711). Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-320-1235 (TTY: 711). 繁體中文 (Chinese): 注意：如果您使用繁體中文 ，您可以免費獲得語言援助服務 。請致電 1-877-320-1235 (TTY：711) 。 Y0040_GHHKRMLTE21_M
H1036-168-000-2021, H1036-167, H1036-276, H6622-027