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cashless economy Changing the way forward: Interswitch’s group managing Director and Chief Executive Officer Mitchell Elegbe is the founder of Nigeria’s first electronic payments system and the leading figure in its move from a largely cash economy to embracing online payment facilities. Writer Susan Miller Project manager Donovan Smith
t’s unusual for a leading businessman to welcome competition but that’s what Interswitch Transnational Holdings Group managing Director and Chief Executive Officer Mitchell Elegbe is doing. The founder of Nigeria’s first electronic payments system and the leading figure in its move from a largely cash economy to embracing online payment facilities, he emphasises that he is happy about the entry of international players like Mastercard and Visa into the domestic market. This may well have to do with his holding company’s move on 1 April 2013 which divided Interswitch’s core businesses into Verve International and Interswitch Switching and Processing. Continued
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Verve International, led by Charles Ifedi, will concentrate on growing its pan African chip + PIN payment card and compete with its international rivals at a banking level. The split also leaves Verve able to drive its payment card business into the international market and focus on its new business alliance with the Discover and Diners Club International network. Thanks to the deal its cards will be accepted at ATMs and PoS machines in over 185 countries for cash transactions and purchases. And this is something Elegbe is excited about as it also signifies a big shift in Nigerian society. While traditionally only the wealthy have travelled abroad, the “middle-class is growing and people you never thought would travel are saving enough money and wanting to go on vacation to the UK and to see family in the U.S.,” he says. However there was dissonance between this new travel and reluctance on both their part and by some overseas institutions to use and accept the Verve card. This can now change and as Elegbe says “through Discover we can use these cards in the U.S. and the UK”.
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He is happy with the strategic alliance which is he feels “value for Verve, value for Discover, value for Interswitch, and most importantly, value for our customers.” The company division leaves Interswitch Switching and Processing, led by Akeem Lawal, free to forge alliances with all competitors, look at ways to transfer its infrastructure expertise to other African countries and process transactions from all payment cards. “We realised that if we were going to
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We realised that if we were going to compete in equal ways and use the infrastructure then there had to be a way to separate our domestic business”
compete in equal ways and use the infrastructure then there had to be a way to separate our domestic business, which was going to compete with the likes of Mastercard and Visa and the Switching infrastructure which is something to be shared,” says Elegbe. A pioneer who started his business in 2002 when there was wide scepticism in Nigeria about trusting electronic banking and virtually no connectivity between banks electronically, Continued
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he says he is happy to have the international companies “focus on creating a serious and valid market”. Of course, the fact that they are using and paying to use his infrastructure, built partially to provide ATM card technology – must make it all the more enjoyable. And it’s an impressive infrastructure as after a mere 11 years, Nigeria has almost 12,000 ATMs, several internet portals and over 130,000 point-of-sale machines. And more than 18 million Nigerians carry a Verve card. Elegbe feels the customers have benefited as well as they now have more choices and says “there is a business case for a domestic card scheme in Nigeria and for an international card scheme so they will have choice in both markets.” “I have a long-term view of the market and you have to take long-term self-interest into account,” he says. While the split is more than amicable, Elegbe had to ensure that the right governance structure was in place because while the holding company structure was retained there also had to be segregation and an arm’s length approach. “Verve has a separate board and we also had to get approval from the regulator and the Central Bank of Nigeria (CBN) approved the separation and confirmed that it meets the arm’s lengths requirements,” he says. However, this is not the end of the story as Elegbe says he is looking, in the near future, “to announce the creation of three or four more companies that will become wholly owned subsidiaries.” The shareholders, which include private equity firm Helios Investment Partners with a majority stake, also provide a degree of corporate governance, he says.
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The entry of Mastercard and Visa with their chip-and-pin cards forced Interswitch to adopt the technology to comply with a mandate from the CBN, which was pleased to find a new way of preventing the country’s high levels of card fraud and cloning. Elegbe was happy to do so, saying getting people’s trust was a ‘full-time job’ but that with the support of the regulator and the new technology, fraud has dropped considerably in fact “over 90 percent in the last few years” and it’s a much bigger market than it was in 2002 when people were sceptical. He’s seen some big changes over this period of time especially in challenging the perceptions of people about using electronic payments in Nigeria and other neighbouring countries which have chronic power cuts. That answer has been standalone ATMs that rely on generators to kick in during the cuts.
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ACI Payment Systems In Africa ACI’s solutions are used by more than 120 banks, processors, and retailers. ACI has powered electronic payments for Interswitch and 22 of Nigeria’s existing financial institutions since 2002. ACI solutions include payments processing; card and merchant management; online banking; mobile, branch and voice banking; fraud detection; trade finance; and electronic bill presentment and payment. ACI’s Universal Payments Platform provides true enterprise payments capabilities when combined with ACI’s retail, wholesale, merchant, fraud and mobile payments solutions.
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Nigeria has almost 12,000 ATMs, several internet portals and over 130,000 point-of-sale machines”
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When Elegbe started there was a shortage of skills as “nobody went to university to learn electronic payments” but because of Interswitch’s success and the emergence of other players, people “now see a career in the field and view it as long-term and sustainable,” he says. And he welcomes an increased interest from the regulator and the “recognition that electronic payment is not an area to be ignored”. Personally he’s enjoyed watching the business grow and employ 230 people and its effect on the increasingly prosperous Nigerian population. After all, Africa’s secondlargest economy is expanding at up to seven percent a year. Elegbe is also excited about the company’s expansion into Gambia and Uganda and is happy to be exploring “how to take the model into many African countries”.
As he points out, “no two markets are the same and you have to sort our particular needs” but this is a businessman who has made opportunities out of all sorts of challenges. Looking back he is glad to have done well on electronic payments and all the benefits they bring. Looking forward, aside from the company divisions and expansion into neighbouring and international markets, he is interested in how the company’s structure can help build up the infrastructure of health, transport and even government institutions. Interswitch has worked together with various public sector institutions and recently set up Smartgov.CRSG Limited, a joint venture with the Cross River state government which covers the government’s identity management and payment systems. It seems competition is what Mitchell Elegbe does best.
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