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ON TRADE SCOTLAND SAYS
#BEKINDTOHOSPITALITY #SAVETHENIGHT #ONTRADEFAMILY
Magazine October 2021 Official Partner
Welcome to the October edition of OnTrade Scotland With Summer behind us the focus will now turn to the run in to the festive period & the importance of ending the year on a high for everyone involved in the industry. We still have challenges we have to face together, the introduction of vaccine passports from this month (total nonsense as a solution in my humble opinion), product shortages in gas, food other items & staff challenges that continue to name a few, however we MUST push forward & look at what can be done & how we as an industry can work together better to support each other. With the help of a number of our partners across the trade like Doubletree by Hilton Glasgow Central, EventCair, Room To Breathe, Vision Events, 21CC, Diageo, Go Radio, Edrington, Pernod Ricard & Gilson Gray LLP to name a few we were able to host Scotland’s largest indoor event less than a week after the removal of restrictions with ZERO positive cases resulting from the event. If we can do that what can you do? Other venues have pushed ahead and like us tried to insure what can be done, like Radisson Red with the Sky Bar & their Guilty Pleasures nights & hosting The Scottish Pub & Bar Awards after party, King Tut’s hosting amazing live music events like Callum Beattie to sell out crowds, TRNSMT & ColoursFest both being held in the city. There are things that can be done to offer your customers an EXPERIENCE if you work together & work with like minded people. There will always be negativity, however I strongly believe there are so many positive, inspirational, collaborative people & brands across our industry that by working together we can achieve so much more. I would like to thank all of our contributors this month for their time and desire to be involved. I would also like to thank all of our commercial partners for their continued support I do not say this lightly but your desire to be involved & embrace a more collaborative approach is overwhelming. THANK YOU #BEKINDTOHOSPITALITY #SAVETHENIGHT #ONTRADEFAMILY BE SAFE BE KIND & HAVE A GREAT OCTOBER Justin Wingate Director at TopGunMedia For press enquires or advertising opportunists please call or email: Email: info@topgunmedia.co.uk Telephone: 0141 556 4111
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Radisson Red Sky Bar
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King Tut’s Waw Waw Hut
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Chaophraya Glasgow Thai restaurant
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Talonmore calls on creative bars and bartenders
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Industry News SCOTTISH LICENSED TRADE REITERATES OPPOSITION TO ‘COVID PASSPORT’
The Scottish Licensed Trade Association (SLTA), following the debate and vote to go ahead with the introduction next month of vaccine certificates or “Covid passports” for those visiting nightclubs and larger event settings, has reiterated its opposition to the controversial scheme. Although the suggestion is that the wider hospitality industry will not be affected, the First Minister has clearly stated on a number of occasions that this is “under review” and therefore Covid passports remain a threat hanging over the whole industry. The Government has pushed these proposals through without any meaningful consultation with the industry, said the SLTA’s managing director, Colin Wilkinson. He said: “The Scottish Government issued a paper on the scheme only this morning, just a few hours ahead of the vote, yet we remain unaware of how it will be implemented. Where is the evidence that this action is needed and is
proportionate, a word often used by the Deputy First Minister in the debate this afternoon? There has been no assessment of the costs to businesses, nor the impact on the sector. “The sector is labelled as being a high-risk setting, but the hospitality industry is not the only sector where people congregate. “There is also the concern that Covid passports could lead to vaccination hesitancy and more entrenched views not to get vaccinated. Experts confirm that vaccination does not stop infection and can give a false sense of confidence. “We are all aware of the failings of the Test and Protect scheme and yet the Government is proposing another system be put in place. “The Deputy First Minister said: ‘The Government has set out proposals … as part of an approach to protect a very fragile situation that we face in Scotland today of rising infection and hospitality that poses a threat to our National Health Service.’ “The Scottish Licensed Trade Association again asks where is that evidence and is concerned on the focus on the hospitality sector as this part of the statement makes no mention of the events sector that this will also impact on or other entertainment venues, just ‘hospitality’. This only reinforces our concerns that this will be rolled out to the wider hospitality sector. “We fully support moves to reduce the rate and impact of transmission of coronavirus but these must be proportionate and directed to the sectors or settings responsible for spreading transmission the most. “The finer details of how this scheme will work should have been discussed with the hospitality industry prior to today’s debate and vote.” Mr Wilkinson said that the definition of what constitutes a “nightclub or an analogous venue” must be provided as soon as possible in order to allow premises to put procedures in place for the implementation of the scheme.
THE THREE CHIMNEYS WELCOMES NEW GENERAL MANAGER The Wee Hotel Company is delighted to announce the appointment of Krzysztof Dudkowski as General Manager of The Three Chimneys on Skye. With nearly 15 years of experience, Krzysztof joins from the Fife Arms in Braemar and will be responsible for managing and overseeing the multi award-winning restaurant with rooms. Krzysztof began his journey in hospitality in Edinburgh with IHG followed by Dakota Hotels in Glasgow. Drawn to the dramatic scenery and the outdoor lifestyle, Krzysztof is thrilled to call Skye his new home. A strong background in F&B puts him in good stead to join The Three Chimneys, which has built its reputation as one of Scotland’s most famous restaurants and a highlight to any trip to Skye. Krzysztof will work closely alongside Head Chef Scott Davies who continues to ensure the menu showcases the very best of Scotland, whilst providing guests with a warm welcome and a genuine Scottish experience. 4 ontradescotland.co.uk
Brand News DIAGEO OPENS LANDMARK GLOBAL JOHNNIE WALKER VISITOR EXPERIENCE investment in Scotch whisky tourism in Scotland – the largest single investment programme of its kind ever seen in Scotch whisky tourism. To mark the opening a Johnnie Walker flag was raised above the landmark building by Ivan Menezes, Chief Executive, Diageo, and Barbara Smith, Managing Director of Johnnie Walker Princes Street, against the backdrop of Edinburgh’s iconic skyline, including the world-famous Edinburgh Castle.
Diageo’s Johnnie Walker Princes Street, the eight-floor new visitor experience for the world’s best-selling Scotch whisky, has today been launched in the heart of Scotland’s capital city. Four and a half years in the making, Johnnie Walker Princes Street is the centrepiece of Diageo’s £185million pound
Johnnie Walker Princes Street is crowned by two world-class rooftop bars and a terrace with breath-taking views of the Edinburgh skyline, including the Explorers’ Bothy whisky bar stocked with 150 different whiskies, and the 1820 cocktail bar where drinks are paired with a carefully curated menu sourced from, and representing in culinary form, the four corners of Scotland. Johnnie Walker Princes Street is also committed to contributing to the community by offering its award-winning hospitality training programme for unemployed people in its special Johnnie Walker Learning for Life academy. The building can also host events in its 200-capacity space.
JÄGERMEISTER LAUNCHES LIMITED EDITION BOTTLE TO #SAVETHENIGHT A design inspired by the comeback of nightlife. The unique design of the bottle tells the story of #SAVETHENIGHT. The Limited Edition – which appears completely dark – visualizes the shutdown of nightlife worldwide. Since Jägermeister is best served ice cold, the magic happens as soon as the liquid has reached its perfect drinking temperature of -18 degrees inside the freezer: The design on the front – with the #SAVETHENIGHT logo printed in gold – starts changing and color appears. The Jägermeister core elements printed directly on the bottle show up and it literally brings life back to nightlife. Closed venues, dark stages, and empty bars: Those who make nightlife possible suffered a lot during this life-threatening pandemic – venues were closed and people could not work. In order to support nightlife communities worldwide Jägermeister is continuing its #SAVETHENIGHT initiative, which is backed by superstar Post Malone. As part of the initiative, the brand is launching a new Limited Edition Bottle in selected markets – a symbol for switching the lights of nightlife back on.
“The thermochromic effect symbolizes the support that brings us closer to switching the lights of nightlife back on and helps it to return in all the colors it has to offer,” says Wolfgang Moeller, Global CMO at MastJägermeister SE. “We want to raise awareness for the social meaning of the night and we are hopeful to celebrate the best nights of our lives again soon.” An emotional manifesto printed on the bottle emphasizes the cultural significance of nightlife: “The Night is ours to save. It’s where we find our freedom, our flow, ourselves. Together, with the Meisters, we will keep the beat alive.”
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Painting The Sky Red We got the chance to sit down with Graham Chalmers GM of the Radisson Red & Red Sky Bar - deserved winners of the GO Radio Community Award at our recent 1st Birthday Bash for their contribution to the industry & community during the last 12 months. We discuss all the coming plans and how the Graham & the team have handled the challenges.
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t has been an incredibly challenging period for the entire industry - well the whole world of course – and we have faced the same challenges as everyone else in hospitality. Of course the closures were a huge issue, but we are very lucky in that we have exceptionally supportive owners who did all they could to assure us of our future, personally and as a business. Reopening was what we all wanted – safely – but it did bring its own challenges, from the constantly shifting guidance and regulations to staff issues due
to mental health concerns or illness. Just as many members of the public felt nervous being out of their homes or in public areas, so too did some staff – they had the same anxieties but this was often forgotten by some. This was one of the reasons we launched the #bekindtohospitality campaign – asking people everywhere to be patient and nice to staff wherever they went. It was about remembering staff are people too with the same worries, working in different circumstances with ever changing rules and so on.
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We were lucky in that the vast majority of our guests were very understanding and supportive but some venues faced abuse of staff and so on which is just not on. I think this may have been partly due to the stream events we staged through the lockdowns, keeping our staff and our customers connected and feeling part of the Radisson RED family. And of course we managed to raise a lot of money – well over £20,000 – for some amazing charities from The Ben to The Catherine McEwan Foundation, Hospitality Health and Glasgow Children’s Hospital – and staged real quality events that gave people a much-needed lift. Our number one priority is and always will be keeping our guests and our staff safe and happy and that is what we strive to do every day. The biggest challenges right now are the staff shortage and the issues with stock supply. The staff crisis is just that – a crisis. Some people have given up on the industry due to the uncertainty through the lockdowns and restrictions, others have to isolate due to being pinged sometimes repeatedly. Brexit is a factor in that too – a lot of potential workers from Europe, whether students, those going 7
travelling or full-time living here, are simply not here this year. And it has definitely been a factor in the stock issues I believe. The combination of Brexit and Covid has had a vast impact on the supply chain for all businesses. What you would like to see from government and councils to help move forward in a better way for venues like yourself? The main thing is clarity. Clarity on what they are planning and considering and the factors that would lead to different outcomes, rather then comments which can cause panic without much real foundation at times. I appreciate the impossibilities of the situation but for all businesses in our industry and across the board, we need to be able to plan. We need time. We have to be able to prepare for what is coming. Safety is of course the priority, but when we emerge from this ultimately, we need to ensure there are businesses, industries, jobs, an economy. As I said our owners have been incredible but not all firms are so lucky. How you have found your suppliers through the period? West Brewery and Eden Mill have both really gone above and beyond for us in these difficult times, they’ve been incredibly supportive and helped us out when we were let down by supply issues in other areas. So thank you to both.
What the Radisson Red’s plans are moving forward? We have embraced the chance to welcome our guests back in person and they seem to be just as excited as we are. We staged a live version of our much-loved Guilty Pleasures stream events and it was a huge success, so there’s another one on Sunday October 24 in the RED Sky Bar – an early Halloween special. Then we have our first R&B 2000s urban classics night on November 21, with overnight packages from £120 and party tickets just £15 – with Paul N’Jie headlining who is simply a legend. We have a huge programme for New Year – a double header in the RED Sky Bar with Jon Mancini and Michael Kilkie playing Hogmanay and New Year’s Day and special offers for guests to stay over both nights and attend both events for £400. No taxis, no idiots, just fun! And we have iconic Celtic-Folk party king Johnny Mac and the Faithful performing downstairs in the Oui Bar on Hogmanay with a massive supporting cast, again with special deals available if you want to stay over - £299 for a room for the night and two party tickets. We are a hotel with music in our hearts and our guests are our Radisson RED family – so we want to celebrate with them and help them enjoy life SAFELY after such a tough time. That’s why we are here, and we will always do all we can to deliver.
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We need your help! BEN WEEK 24th October - 31st October
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e are very much looking forward to our very first BEN WEEK! We are calling on everyone in the licensed trade and hospitality sector in Scotland to help us raise funds to assist the people in our trade who are facing financial hardship. Euan Bain of Cold Town Brewery has kindly agreed to develop a BEN Beer for our first BEN week with all proceeds being donated to The BEN. We interviewed Euan and here is what he had to say… What motivated you to raise funds for The BEN? It is important for me on a personal level to give back to an industry I have spent most of my working life in. The Ben is working harder than ever to deliver support to all areas of the industry, not just front-line bar workers, and people of all ages. Recent times have heightened the need for support to young people who have suffered significantly during COVID. Fundraising with the Ben is an important way of looking after the most vulnerable young people in our industry. Why was this important to you and your business? As a team we wanted to raise awareness of The Ben and its work. Raising money was important, but equally so was letting the public know what the charity did. We are predominantly staff by social media savvy individuals. If we can raise awareness with them, they will take ownership and spread the work. How will you be raising funds for The BEN through your donation campaign? As a business we will be supporting the sale of Ben Beer through a sales incentive with the team. Prizes, recognition, and rewards.
How has The BEN helped you or your staff in the past? Through financial help with rent, white goods and employment contacts. What would you say to encourage others to fundraise for The BEN? It is essential we reach a wider audience, and touch all areas of the trade, wholesale, fulfilment, logistics, sales and marketing, and of course a younger audience. The Ben is there to support all. Fundraising will allow as not just to have the money to do this, but just as importantly, to bring the organisation to the wider population.
B E N
24th - 31st
W E E K Bensoc.org .uk chris@bens oc.org.uk
Charity No:
SC005604
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As Scotland’s hospitality and licensed trade charity, The Ben is here as a safety net for anyone who works in our trade and is facing extreme financial hardship. The BEN is able to offer one-off financial assistance and discretionary grants on a case by case basis. If this applies to you or any of your colleagues, please contact chris@bensoc.org.uk or call our office on 0141 353 3596. You can also apply online at bensoc.org.uk Registered in Scotland | Registered Charity SC 005604
To allow us to continue assisting the people of our trade in Scotland we need your help to fundraise! Every single penny counts! Here are a few examples of our wonderful fundraisers and their stories…
“The Molson Coors Team have walked virtually 273 miles from Burton Brewery to our Edinburgh Office, raising £250 for The Ben over 6 days in November 2020. We are completing the Seven Peak Challenge during the 1st Ben week, 28th October as a full sales team visiting Corstorphine Hill, Craiglockhart Hill , Braids Hill, Blackford Hill, Arthurs Seat & Castle Rock (Edinburgh Castle). Next will be an 80’s night planned for early December in Ayrshire. Ali Johnston Molson Coors Thank you to Ali Johnston and her team at Molson Coors.
The Ardnamurchan Sales & Marketing Team walked from their bottling hall in Fife to their distillery in Ardnamurchan to raise funds for The BEN. This included a staggering; 187.5 Miles (302km) a huge 386,000 steps over a tiresome eleven days and raised over £20,000 for The BEN. Thank you to Jenny Karlsson and the team at Ardnamurchan Distillery.
Mental Health Helpline
Sometimes our thoughts and feelings can overwhelm us. It helps to get some Breathing Space. Pick up the phone - we’re here to listen Call us free on 0800 83 85 87 Registered in Scotland | Registered Charity SC 005604 11
A Month of PREMIER SPORTS CUP It was a very busy summer for Scottish sides on Premier Sports when European Qualification places were on the line for Rangers, Celtic, St. Johnstone, Hibernian and Aberdeen. The newly named Premier Sports Cup also got underway in July and we are looking forward to bringing venues across Scotland exclusive live coverage right through to the final in December.
With the majority of venues in Scotland re-opening their doors we were delighted to be able to bring them summer football featuring Scottish sides to help drive footfall into venues.
UNITED RUGBY CHAMPIONSHIP (URC) This seasons United Rugby Championship gets underway in late September and there is a lot of buzz and excitement around the new tournament (formerly PRO14). The addition of four new South African sides to the tournament should bring with it a competitive edge which will make for an exciting season. Premier Sports remains the only place to catch all 151 games of the 2021 / 2022 URC season including every single Glasgow Warriors and Edinburgh Rugby match up. Rugby fans will also be delighted to see that Premier Sports is now the home of Top 14 Rugby with all the best of the action from France’s top league.
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October is a month full of exciting sports events that your customers will love to sit down and have a pint (or other liquid refreshment) & enjoy. Here is a full rundown of what to expect in October & the months ahead exclusively on Premier Sports.
PREMIER SPORTS ELITE LEAGUE (ICE HOCKEY)
Scottish Ice Hockey fans will be delighted with the news that Premier Sports Sponsorship of the Elite Ice Hockey League will see 27 matches shown live. Glasgow Clan, Dundee Stars and Fife Flyers will all feature live in the Premier Sports Elite League coverage.
KNOCKOUT FOOTBALL
Premier Sports has cemented its place as the home of knockout football with not only the Premier Sports Cup but also the Scottish FA Cup, Copa Del Rey, Coppa Italia and DFB-Pokal. We will be covering live games from every round of those cup competitions.
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Strawberry Fields Forever Glens Strawberry & Apple Vodka, Luxardo Maraschino, Lime, Strawberry Puree, Gomme Syrup, Lemonade.
Pineapple Sundae Mocktail Pinapple Juice, mango purée, half shot of lime, half shot of ginger syrup
Red Sky
Rule Gin, St Germain, Cranberry Juice, Grenadine, Angostura Bitters, Egg White.
Rule Gin Gimlet 50ml Rule Gin, shot of lime juice, shot of simple syrup
Clydeside Spritz Naked Grouse Whisky, Courvoisier, Lemon Juice, Honey, Ginger Ale.
Queen’s Rum Shaker
50ml white rum, shot of simple syrup, handful of mint leaves, 6 dashes of bitters
Non Alcoholic Pornstar Martini Orange Juice, Pineapple Juice, Passionfruit Puree, Vanilla syrup, Lemonade.
Bourbon Stone Sour 50ml Bourbon, shot of simple syrup, shot of lemon juice, shot of orange juice
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Tom Yum Siam
Lone Wolf Vodka, Coconut Rum, Lychee, Chilli & Lime
Godfather Disaronno and Whisky served on the rocks
Pink Monkey
Monkey Shoulder Whisky, Pamplemousse Liqueur, Aperol, Lemon, Egg White & Sugar
Tequila Rose Daquiri
A blend of tequila rose with fresh strawberries and fruit purée
Guava Colada Guava, Pineapple, Coconut & Lemon
Rule Gin Bramble
Rule gin shaken with ice, Gomme syrup and lemon juice
Pink Lemon Pie
Rule Gin, Grenadine, Lemon, Cream, Egg White & Toasted Marshmallow
Rule Gin Skittle
A blend of ice fresh strawberries, skittles and fruit purée topped with skittles
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The King is back Live music has been so badly missed over the last 18 months and is a huge part of the hospitality and entertainments industry as well as a massive contributor to the economy. A venue synonymous with live music, and launching the careers of countless global superstars is the one and only King Tut’s in Glasgow. OnTrade Scotland caught up with Nicola Beedie from the iconic venue on what it is like to be back hosting live music, and their plans moving forward.
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e had our 30th birthday at the end of February 2020 and had a whole year of exciting events planned to celebrate. Then we suddenly went into lockdown a few weeks later and stayed closed for 17 months. We looked at options to re-open in a different capacity but always came up against obstacles and it never felt right. We were lucky that we could keep our entire team on furlough all the way through and re-opened on 9th August, when restrictions were lifted, and gigs could restart.
Having support from Scottish Government and the local city council to make the venue as sustainable and environmentally friendly would be fantastic. We are very ambitious with our sustainability charter and recognise that we all have a huge part to play in order to make events more sustainable. With Glasgow playing host to COP26 this year and all eyes on Glasgow, we want to play our part in helping the fight against climate change but, as a small venue, we really need funding to tackle these things and would welcome any discussions around this.
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Our suppliers have been great, some really doing all they can to help, but it’s a very strange time for everyone. We lost a lot of stock as the months rolled on - not only kegs but all our bottles, cans and soft drinks. We had a full cellar and fridges, and everything went out of date. The knock-on effect has been crazy and goes much further than most people might realise.
and we also want to do our part in tackling climate change, so these points have become a key focus in everything we do.
We’ve gone from zero to a hundred overnight and it’s great to be back doing what we all love so much! We opened to a string of sold out shows in August for our annual Summer Nights Festival and have gigs on most nights for the rest of the year. As a grassroots music venue, we focus on new and up-and-coming artists, giving them a step up into the industry so it’s so important that we’ve been allowed to re-open for these acts to really hone their craft in front of a live audience and gain new fans. We have a new event called New Noise happening in October which will be a really great mix of exciting new artist from all around the UK as well. Making King Tut’s a safe and inclusive space is very important to use
Although it has been great fun, it’s been extremely challenging since re-opening. We’ve been affected by the national C02 shortage meaning, at times, we haven’t had any draft beer or soft drinks; the driver shortages have meant that some suppliers no longer deliver at all and some have very limited stock; plus there have been staff shortages across the board, not only in our venue but through all the suppliers. With the demand for stock high and the supply low, something as simple as placing an order turns into a challenge and usually involves a couple trips around Glasgow to try and find the remaining stock that our suppliers just can’t get.
We know how important it is for hospitality and events to come back, not only for the economy but for people’s mental health as well - music venues really are the creative outlet that people have missed so much over the last year and a half.
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JAMESON, MADE ZESTY SMOOTH JAMESON WHISKEY WITH NATURAL ORANGE FLAVOUR.
FLAVOURED SPIRITS ACCOUNT FOR
95%
NEW
OF NPD VOLUME*
JAMESON GROWING
+10%
VALUE VS. A DECLINING IMPORTED WHISKEY CATEGORY**
Enjoy responsibly. *CGA OPMS TO 26.12.20 **CGA OPMS TO 21.03.20
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Chaophraya Glasgow Is Pure Buzzin' It is a pleasure to speak to the stunning & inspirational Hannah Cochrane Business Development Manager at Chaophraya Glasgow & deserved recipient of our OneTrade Award for hospitality engagement on behalf of ourselves & Doubletree By Hilton Glasgow for the amazing Pure Buzzin’ podcast. We find out from Hannah what challenges the venue has faced & how they have push forward, we also talk about the amazing podcast and her plans for the future for both the venue & the podcast as well as the importance of collaboration across the industry.
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haophraya Glasgow is, proudly, the largest Thai restaurant in Europe located on Glasgow’s popular Buchanan Street. We host customers across four floors within our Palm Sugar Bar, main restaurant and private dining areas, all of which offer an authentic taste of Thailand that has been passed down from our owner Khun Kim. After trading for nearly 10 years within the city’s old Royal Academy of Music and Dance, we have always tried to offer the best that we can in terms of customer service & fine dining experience, however, the past 24 months have proven to be one of our biggest challenges. We managed to uphold a successful takeaway campaign during the months of restricted trading, however, we struggled with the lack of tourists, students, and overall footfall throughout the city during the period when public transport was being discouraged. Buchanan Street is the UK’s second busiest street for pedestrian footfall and we rely on that natural trade. Luckily, slowly but surely, we are beginning to see that return and, from a Business Development stand-point, the business is thriving again. We are now seeing the return of larger group bookings and face to face networking and all of Glasgow hospitality is continuing to support one another through these times. As I mentioned above, we are based in Glasgow city centre and trade is naturally returning with the excitement around COP26 in November and universities booming with international students attending once more. We are slowly beginning to see office workers commence with their phased returns however, I do think that a return to free parking in the city on a Sunday would allow a massive boom in trade for both hospitality & retail during this time
of rebuilding. I also believe that there needs to be more support from public health and government in encouraging hospitality as a safe and credible venue for both customers and employees. If this narrative were to be more visible, it would be a massive help to our industry which has taken a massive hit during this pandemic. Furthermore, encouraging more positivity around what we can offer would be a huge assist for the city’s restaurants. Originally created during the heart of the pandemic, the Pure Buzzin’ Podcast has now been active for 12 months. From August-October many local establishments were taking part in Eat Out to Help Out, the government run scheme to encourage customers back into hospitality Despite this scheme, unfortunately, there were still many closures throughout Glasgow which gained a lot of publicity. It was from this that Alan Barr, Liam Bedwell, Liam Florence and I decided to create this podcast concept which, we hoped, could bring more positive news stories to light. We also wanted to speak with the city’s leaders in the hospitality industry and share their backgrounds and plans going forward. We hope that those watching can enjoy some proper Glaswegian chat and be encouraged by the fantastic representation of passionate people making a difference. Overall, we have been struggling with the same food and alcohol shortages that everyone else within our industry has, however, we have been lucky that our suppliers have all been communicative and helpful given the circumstances. We are all aware that not only are we short on items but drivers to then deliver them. A massive shout out to Glasgow’s own Drygate Brewery, who are one of our newest
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partners to provide for our Palm Sugar bar. They have been fantastic to work with so far and we look forward to hopefully doing some official events with them going forward. We are truly delighted to be back doing what we do best. At the heart of our restaurant are the values of Togetherness, Caring from the Heart, Five Star Service, and Fun so to get the full team back and having customers back has been the thrill that we all missed. Now that we can finally plan, we have had the opportunity to meet so many fantastic people face to face and, I am happy to say, we have so much to be excited about in the diary for this year - two big events to highlight is the launch of our new menu in October and the return of our cooking schools. We are carrying out events for Glasgow Taxi’s, The Scottish Women in Business alongside many corporate events that we haven’t been able to cater to for far too long. We also have a ticketed Hogmanay event to launch next month which is going to be the first of its kind for Chaophraya Glasgow. For the past year, people have been almost discouraged from working in our industry due to the uncertainty surrounding it and we are certainly feeling the results of that now. During a time when trade is returning to semi-normality we have had
to compete with different industries for passionate and experienced individuals. At Chaophraya, we are incredibly lucky to have our current team and all have proven resilient throughout this time. Unfortunately, we have on occasion had to ask more of them than we would have liked due to shortages, but they have been understanding of our circumstances. I hope that as the months go on the eagerness for working in hospitality will return. With there being such a fantastic response to Hospitality and Events degree programs this year with both local and international students, I am confident that this will come with time. It has been a pleasure to take over as Business Development Manager for Chaophraya, I initially started just 3 weeks before the initial closures, however, one thing that became quicky apparent was that hospitality workers and business owners were all beginning to have open / honest conversations with each other. It has been fantastic to be part of this transition into open communication. This means that, going forward, we can not only represent our restaurants but also represent Glasgow as the destination city it is. Since reopening I have been working closely with many city centre establishments, recommending & swapping business as it returns, long may it continue.
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CALLING ALL CREATIVE BARS AND BARTENDERS!
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Utilising premium ingredients and a fiery ginger flavour, Talonmore ensures it’s nonalcoholic serves can be just as powerful as traditional alcoholic counterparts.
Talonmore Drinks Company wants to support businesses who are looking to expand their offer of non-alcoholic solutions.
Let’s get the ball rolling! Get in touch to receive your complimentary first bottle of Talonmore Non-Alcoholic Spirit and share your Talonmore non-alcoholic cocktails on Instagram with the hashtag #ExploreTalonmore.
ith over 8 million adults in the UK experimenting with healthier ways of drinking, it’s never been more important to have alcoholic alternatives in stock. When better to get involved with this exciting growing market than during Sober October?
Contact: partners@talonmore.com | 07983635149 | @talonmoredrinks 24 ontradescotland.co.uk
A NON-ALCOHOLIC SPIRIT WITHOUT LIMITATIONS W: talonmoredrinks.com E: partners@talonmore.com @talonmoredrinks
@talonmoredrinkscompany
Take your hospitality business to the next level with hungrrr Connect customers with your business via your very own branded website and mobile app, powered by hungrrr’s white label technology.
O
ur solutions are designed exclusively for the hospitality industry to enhance customer experience, optimise operations and increase sales. Hungrrr’s technology enables you to reduce reliance on big marketplaces, build brand loyalty and increase revenue utilising hungrrr’s affordable, feature-rich ordering solutions. Key benefits of our feature-rich technology: • It’s all about your brand – your customers order directly from you • We pay you instantly – no need to wait weeks to get paid • 0% commission – grow your business with confidence • Full menu control - instantly change products and pricing • Own your customer data – access detailed reporting • No lengthy contract - we are so sure you will thrive with hungrrr, we won’t tie you down
• Smart deals & coupons - offer promotions whilst controlling margin and maximising profit • Push notification marketing communicate with your customers instantly and for free • Table ordering – order to table is now included to provide more ordering options • Excellent support - our team is here to help you every step of the way Whether you own a pub, bar, restaurant or takeaway, or manage a hotel, event space, stadium or conference venue, hungrrr technology will allow you to introduce a website and mobile app tailored to your business. In addition to our regular features, for example, hotels can offer additional room service and guest assistance options, while event organisers can allow their customers to pre-order food, beverages and more on the app.
Call 0330 900 2273 to request a free demo or email sales@hungrrr.co.uk. 26 ontradescotland.co.uk
Feature-rich technology for the hospitality industry Branded web and mobile app Ordering solutions Push notification marketing Full menu control Own customer data
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hungrrr.co.uk sales@hungrrr.co.uk Pubs
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ontrade@gilsongray.co.uk
To stay or not to stay … The licensed trade is open for business again and what a relief. Face to face events are starting to happen again and people are returning to their offices, if not in droves at least in some form. Nightclubs can open, foreign travel is allowed and schools are reopening with fewer restrictions. All of this has taken some pressure off the licensed trade operators so badly affected by the closures and restrictions of the last 18 months but there are still pressures from life in general. Although the kids are likely back at a school and date night might be back on, the question remains whether the outcome of families spending 24/7 together will be a dramatic increase in the birth rates or in the divorce rates.
Denise Laverty Partner
At Gilson Gray, our family team have experienced an increase in a particular type of enquiry – namely from clients who have not actually separated but are ‘divorce curious’. These clients are looking for advice on the potential consequences of ending their marriage/relationship. Some may go on to decide to separate immediately while others will start to put things in place but stay in situ until for ‘the right time’. This varies depending on the relationship and the parties involved but is often a key stage in life, such as children leaving school or moving out, even if just as a temporary measure such as into a flat or uni/college residence. The shift can be perceived as creating an opportunity to make that big decision. For some who have been left feeling more fragile by the impact of the pandemic, the financial and emotional upheaval a divorce can bring may just be too much to cope with.
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What we do not know, of course, is whether the ‘divorce curious’ clients are curious because of the stresses and strains of juggling work, home schooling and financial pressures the pandemic has created. Is this just a ‘bump in the road’ that they can get past? Or have the events and stresses of the last 18 months taken its toll on the trade in ways beyond their business, and exacerbated already troubled relationships? One client referred her lockdown dilemma to that of the female lead in the most talked about programme on Netflix in recent months – ‘Sex/Life’. What lockdown had taught her was the fragility of life and time at home had led her to reflect on what she wanted from her future. She seemingly has the “perfect life” with beautiful children and a loving husband. However, she finds herself asking “ is this enough?” and reminiscing about the intensity of the passion she shared with her first love. For viewers, the show raises some challenging ideas and has split opinions on whether the lead is the hero or the villain in terms of how she deals with what objectively might be viewed as a “bump in the road”. However, as those working in family law know, there are two sides to every discussion. Sometimes the “bump in the road” is too much
of a mountain to overcome but just as likely the glamorised ‘best of both worlds’ outcome is often rarer in “real life”. In reality whilst the breakdown of a relationship certainly can be as dramatic as portrayed on TV, it is very rarely as glamourous. Whatever the circumstances of the break up, be it the pandemic, pre-existing difficulties or being unfaithful, the emotional and legal fallout is never easy and for some that comes as a huge shock. For that reason I applaud the ‘divorce curious’. Surely the decision to end a marriage is such a huge one that to obtain advice about the consequences before making that final decision can only be the right thing to do? Whether you are “divorce curious” or very happy in your relationship, our family team can assist with practical advice and solutions. Advice from our family team can be pro-active – a pre or post nuptial agreement to protect family business- or more detailed advice about finances and/or children for the divorce curious or those who have already separated. For further information, please contact Denise Laverty, Partner in our family team, by emailing ontrade@gilsongray.co.uk or calling 0141 370 8116.
The right advice has never been more important. We’re honoured to have been chosen as the exclusive partner of OnTrade Magazine Scotland. As one of Scotland’s full-service law firms we’re able to offer specialist legal, property and financial services. We’re here to help in a time when support and clarity are needed most – offering valuable advice and insight on everything from licensing, business financing, employment and real estate. Different people. Different approach. Different results. To find out more please call Jo Millar on 0141 370 8116 or email jmillar@gilsongray.co.uk
EDINBURGH I GLASGOW I EAST LOTHIAN I DUNDEE
gilsongray.co.uk
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Room to Breathe does more than eliminate viruses, bacteria, mould etc It provides ‘Peace of Mind’. Peace of mind for staff who are at the forefront of exposure to numerous guests, customers and visitors. Staff are the most important part of any business and it is only when they start to fall ill that their true value is realised.
HOW TO PROTECT YOUR CUSTOMERS & STAFF….. OUR 3 STEP SYMBIOTIC SYSTEM H C U
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LOW Room To Breathe creates a unique USP and is a fantastic opportunity for any Hotelier addressing the future while tapping into a completely new revenue stream. As well as the cost saving in cleaning, by charging a supplement and attracting the concerned resident you can make significant ROI’s. • Protects - 24/7 continuous protection, maintaining air and protecting surfaces • Safe - No harmful Chemicals or Toxins, looking after you and the environment • Peace of Mind - Protects you, your employees and your customers • Flexible - Can be installed in any environment • Cost Effective - Tailored to suit your budget and provide new revenue streams • Futureproof Your Promises - Covid-19 won’t be the last... Insite Group is an independent main/principal contractor which specialises in the fit out, refurbishment and construction of commercial, retail, industrial, healthcare and public sector property. The company employs 100 people and has annual turnover in the region of £20 million. It is based in Glasgow and operates throughout Scotland and the North of England, priding itself on a high level of repeat business from satisfied clients. To find out more, visit www.insite-group.co.uk
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SAVOY TOWER, GLASGOW 77 Renfrew St, G2 3BZ
Clockwise Glasgow offers fully serviced offices with monthly rolling contracts across 11 floors of Savoy Tower, located in the middle of the city centre.
COMPLIMENTARY DAY PASS FOR ALL ONTRADER'S Book your pass via Courtney at courtney.flynn@workclockwise.co.uk. Pass only valid at Clockwise Glasgow & expires 31/12/21
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There are offices of varying size, from 1 desk to 80 desks. There are also Club Lounge and Dedicated Desk memberships for those who aren’t yet ready for an office. The building hosts 6 bookable meeting rooms that can accommodate up to 80 with A/V for conferencing a teas, coffees and other drinks.
www.bdpcontractfurniture.co.uk INDOOR - OUTDOOR
Suppliers of Bespoke Banquette and booth seating Manufactured in our Glasgow workshop to a very high standard Suppliers of quality contract indoor and outdoor furniture Recovery and polishing service
37 Hepburn Road, Hillington Park, Glasgow G52 4RT Tel. 0141 883 0400 / www.bdpcontractfurniture.co.uk
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