VOLUME 11 / ISSUE 4 • QUARTER 4, 2018 • SINGLE ISSUE $14.95
Sink Spotlight Page 18
IN T ERN AT IO N AL SU R FAC E FA B R I C AT OR S A S S OC I AT I ON
CNC Saw vs Sawjet Page 26
Top OSHA Violations Page 28
Cultivating Sales Staff Page 31
Improving Corporate Culture Page 33
FABRICATOR PROFILE:
BOND INTERIORS Amazing work from UAE fabricator Page 22
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CREDITS Letters to the Editor
Photography
Countertops & Architectural Surfaces welcomes Letters to the Editor. If you have questions about the magazine, or would like to make a comment, or voice an opinion about the magazine, ISFA or the industry in general, please feel free to write to us.
Photos in this publication may not depict proper safety procedures for creative purposes. ISFA and Countertops & Architectural Surfaces support the use of proper safety procedures in all cases and urge readers to take steps to institute such procedures.
Please send letters to editor@isfanow.org or to Letters, ISFA, PO Box 627, Ingomar, PA 15127, attention: Editor. Include a telephone number and address (preferably an email address). Letters may be edited for clarity or space. Because of the high volume of mail we receive, we cannot respond to all letters. Send queries about Countertops & Architectural Surfaces to editor@isfanow.org or mail to ISFA, PO Box 627, Ingomar, PA 15127, attention: Editor.
Photography/graphics provided by: Bond Interiors, Park Industries, Kirk Heiner and Paul Max Le Pera.
Contacting ISFA Phone: (412) 487-3207 editor@isfanow.org www.isfanow.org
About This Magazine Countertops & Architectural Surfaces (ISSN 2372-983X) is published quarterly by the International Surface Fabricators Association (ISFA), with a fifth “Buyers Guide” issue publishing in September. Individual copies of Countertops & Architectural Surfaces are available at the nonmember “newsstand” price of $14.95. Countertops & Architectural Surfaces is also available by individual subscription at the following rates: ISFA nonmembers, one year (five issues) $30.00; ISFA members, one year free with every membership renewal. Special rates and charges apply for orders outside of the United States. Call for details. To subscribe, call (412) 487-3207. Printed in the United States of America. Copyright © International Surface Fabricators Association 2018. All rights reserved. No part of this publication may be reprinted or otherwise reproduced without the publisher’s written permission. Countertops & Architectural Surfaces and The International Surface Fabricators Association assumes no responsibility for unsolicited manuscripts or photographs. Materials will be returned only if accompanied by a stamped, selfaddressed envelope. For change of address, please include old label with new information, including both old and new zip codes. Allow 3-6 weeks for address change to take effect. Periodicals postage rate is paid at the Ingomar, Pa., post office as well as others. Opinions expressed by writers in this magazine are not necessarily the opinions of Countertops & Architectural Surfaces or the International Surface Fabricators Association, but rather those of the individual writers. Postmaster: Send address changes to LSC Communications, Care of Countertops & Architectural Surfaces magazine, 121 Matthews Drive, Senatobia, MS 38668.
4 • Vol. 11 / Issue 4 • International Surface Fabricators Association
Magazine Credits Publisher & Editor: Kevin Cole Proofreader: Karen Peterson Design: V2 Marketing Communications
ISFA Officers of the Board Kate Dillenburg, President Adam Albee, Immediate Past President Augie Chavez, Vice President Mike Langenderfer, Treasurer Matt Kraft, Secretary
ISFA Directors Kelly Montana, Director Steve Stoddard, Director Adam Albee, Director Paul Max Le Pera, Director Jessica McNaughton, Associate Member Representative Jim Callaghan, Associate Member Representative
ISFA Staff Amy Miller, Executive Director Kevin Cole, Communications Director and Magazine/Website Publisher & Editor Carol Wilhite, Operations Manager Paul Wisnefski, Account Representative Amy Kyriazis, Program Manager Chris Pappenfort, Trainer Fred Hueston, Trainer
Cover Photo The Intercontinental Hotel in Dubai is one of many prominent solid surface projects Bond Interiors based in the United Arab Emirates has handled. In this case, the material used was Avonite Surfaces. Bond Interiors performed solid surface work throughout the hotel, including wall cladding, flooring, bath tubs, sinks, wash bowls and shower trays, as well as cladding in the lobby and corridors. Read more on Page 22.
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CONTENTS Features 18 Sink Spotlight The latest on this critical countertop accessory 22 ISFA Fabricator Profile: Bond Interiors International interior design contractor expands the boundaries
of solid surface capabilities and regional use
26 CNC Saw vs Sawjet for Cutting Stone A deeper look at the efficiencies of each in the
fabrication process
28 Top 10 OSHA Violations Last years most common troubles for hard surface fabricators
18 22
31 Developing a Winning Sales Team Four fundamentals for focusing sales success 33 Improving Corporate Culture Servant leadership and the essence of corporate well being
Departments
8 From the Editor 10 Calendar of Events 12 Education Connection 14 Industry News 35 From the Executive Director 35 ISFA News
22
28 26
28
32 33
6 • Vol. 11 / Issue 4 • International Surface Fabricators Association
41 ISFA Fabricator Directory 46 Product News 49 Classifieds/Ad Index 50 From the President
Check us out on social media for more regular information: Like us on Facebook at www.facebook.com/CASMagazine/. Follow us on Twitter as @ISFA.
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From the Editor From the desk of Kevin Cole, Editor & Publisher, and ISFA Communications Director
People Aren’t Words Since last I wrote to you, I had an opportunity
a voice through a phone does not a person make.
was fortunate enough to go to ISFA’s Annual
you take the time to truly interact with others
to attend a most wonderful industry event. I
Conference. And, as personal interaction with
industry peers and associates is known to do,
it had a profound effect on me. It left me with a renewed feeling of endearment for the industry and the people who make it what it is. The operative word there is “people.”
At ISFA’s conference, I was reminded that when
through a direct, face-to-face conversation without an artificial interface, it makes a big difference.
The way someone lifts an eyebrow, tilts their head, wrinkles their brow, nods, laughs or
smiles provides social cues that aren’t available in email or even on the phone.
As those of you who have seen me speak
I have interacted with thousands of “contacts”
is not my strongest suit and I will be the first to
these relationships are highly valuable. However,
publicly can probably attest to, public speaking admit it. However, one-on-one, I can talk to just about anyone, and enjoy doing so. I absolutely
delight in intelligent conversation or small-group social situations. But, I must admit that if you
put me in front of a keyboard, my true strength emerges. Words will flow from my fingers as
quick as thoughts flow from my head. And, I find myself editing what I just wrote while putting down my next sentences.
While practice makes perfect, I have to give much thanks for this gift to my creator.
I took my first writing and editing job at a literary magazine more than 25 years ago, but long
before that, back in grade school, I felt the call of words through a love of reading. With all of the wisdom of a third-grader, I declared I was going to be a writer.
Over the years, my keyboard became my closest
through email and phone calls over the years, and lasting friendships develop largely through direct personal interactions and shared experiences,
whether it’s at a conference, over a cocktail or on the golf course.
But, do we need friendships in our business
dealings? The answer is unequivocally “yes!” When I sit down with someone over a cup of
coffee or cool libation, I learn much more about
them and really find out who they are as a person. I get a feel for their sense of judgement, their
humor, their passion about life and their career. And I subsequently get an impression of what they really know about and what things they
may simply be speculating about. I develop an
understanding of their character, which I think we
can most all agree really means something. These
are the foundations of long-lasting friendships that go beyond business contact or acquaintance.
confidant, and as typewriters moved to word
Of course, we all have bad days or even weeks,
behind them has grown. You can now connect
develop our full opinion, but when you get involved
processors and then to computers, the power with just about anyone, anytime and at any
location around the world by firing up your laptop
and checking into social media or sending a flurry of emails.
However, it can be easy to forget that people aren’t
and so we can’t completely trust one interaction to
interacting with someone in the real world. We all know how valuable our time is and how fast the world moves today. So, when you actually give a person some of your time while they give you some of theirs, it really means something. Some of my dearest friends in this world started as business acquaintances and lead to true relationships that will last my entire life. These are the people I feel good turning to when I need an honest opinion or an alternate viewpoint, work or otherwise. These are people, not just words on a screen, and I wouldn’t trade these friendships for anything. I hope you too understand the value of developing true, honest friends within the industry and don’t just settle for words. If you fall into that trap, not only will you miss business opportunities, but you will be missing out on one of the most rewarding aspects in life. I am thankful that I had the opportunity to reconnect with some great friends at the recent ISFA Annual Conference and also lay the foundations for developing new friends to last our lives through. No matter what outlet you choose, my wish for you going into the new year is that you too will get involved in some face-to-face events that will help you forge lifetime bonds, and also help you to remember people are not words. As always, I look forward to your feedback.
time, you will run into those same folks. That can
Sincerely,
see many facets of the same person. And, over
paint a picture in deeper shades and, frankly, help you sort the bull from the beauty.
Whether you start off with a casual social media,
more complex. Seeing words on a page or hearing
you to a personal relationship and hopefully
8 • Vol. 11 / Issue 4 • International Surface Fabricators Association
must not devalue the benefit that comes with
in events of both a social and business nature, you
just words on a social media site or an email that
pops up on your computer (or phone). We are far
friendship, or you first meet in person, you
phone or email relationship, and that leads
Kevin Cole, Publisher & Editor kevin@isfanow.org
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Special Section
CALENDAR OF EVENTS Interior Design Show Jan. 17 – 20 Toronto, ON Canada (416) 512-3835
NAHB International Builder Show (IBS 2019) Feb. 19 – 21 Las Vegas, Nev. (202) 266-8109
Home + Remodeling Show Jan. 18 – 20 Chantilly, Va. (888) 248-9751
KBIS 2019 Feb. 19 – 21 Las Vegas, Nev. (877) 267-4662
World of Concrete Jan. 21 – 25 Las Vegas, Nev. (972) 563-6328
Park Industries Digital Stoneworking Expo Feb. 20 – 21 Sacramento, Calif. (800) 328-2309
TISE 2019 Jan. 22 – 25 Las Vegas, Nev. (866) 860-1975 Visit ISFA at Booth 15D Cevisima 2019 Jan. 28 – Feb. 1 Valencia, Spain +34 96 386 14 92 ISFA Solid Surface Training Hosted by GECKO SSS Feb. 5 – 7 San Antonio, Texas (412) 487-3207 info@isfanow.org www.isfanow.org ISFA Industry Roundtable Hosted by CaraGreen and Rockin’teriors, Sponsored by Moraware, Cosentino and Marva/ Neolith Feb. 5 – 7 Raleigh, N.C. (412) 487-3207 info@isfanow.org www.isfanow.org CCI Ultimate Concrete Countertop Training Feb. 11 – 15 Raleigh, N.C. (919) 275-2121 Vitoria Stone Fair Feb. 12 – 15 Serra, Espirito Santo Brazil +55 27 3337-6855 NTCA Regional Training Program Feb. 13 Houston, Texas (906) 361-8821
NTCA Regional Training Program Feb. 28 Columbia, S.C. (906) 361-8821 Natural Stone Institute Summit Feb 28 Dallas, Texas (440) 250-9222 CCI Professional GFRC Training Feb. 28 – March 1 Raleigh, N.C. (919) 275-2121 ISFA Spain Trip Hosted by Cosentino March 5-8 Madrid, Spain (412) 487-3207 info@isfanow.org www.isfanow.org Cabinets & Closets Conference & Expo March 6 – 8 Charlotte, N.C. (847) 226-7969 Wood Pro Expo March 6 – 8 Charlotte, N.C. (847) 226-7969 Xiamen Stone Fair 2019 March 6 – 9 Xiamen, Fujian, China +86 592-595-9691 Regent Stone Quartz/ Granite Countertop Fabrication Course Sponsored by ISFA March 12 – 13 Virginia Beach, Va. (866) 233-4877
Regent Stone Quartz/ Granite Countertop Fabrication Course Sponsored by ISFA March 14 – 15 Virginia Beach, Va. (866) 233-4877 CCI Ultimate Concrete Countertop Training March 18 – 22 Raleigh, N.C. (919) 275-2121 Natural Stone Institute Summit March 21 Ceres, Calif. (440) 250-9222 Coverings 2019 April 9 – 12 Orlando, Fla. (571) 313-5801 www.coverings.com AEC BuildTech April 30 – May 2 Rosemont, Ill. (844) 644-7449 Natural Stone Institute Summit May 2 West Valley City, Utah (440) 250-9222 NTCA Regional Training Program May 10 Louisville, Ky. (906) 361-8821 Regent Stone Quartz/ Granite Countertop Fabrication Course Sponsored by ISFA May 14 – 15 Virginia Beach, Va. (866) 233-4877 Regent Stone Quartz/ Granite Countertop Fabrication Course Sponsored by ISFA May 16 – 17 Virginia Beach, Va. (866) 233-4877 Interzum May 21 - 24 Cologne, Germany +49 1806 077 050 www.interzum.com
Natural Stone Institute Summit May 23 East Haven, Conn. (440) 250-9222 AIA National Convention and Design Expo June 6 – 8 Las Vegas, Nev. (800) 343 4146 Natural Stone Institute Summit June 13 Valley View, Ohio (440) 250-9222 CCI Ultimate Concrete Countertop Training June 17 – 20 Raleigh, N.C. (919) 275-2121 Stone + tec June 17 – 20 Nuremburg, Germany +49 9 11 86 06-49 96 Natural Stone Institute Summit July 11 Overland, Mo. (440) 250-9222 AWFS July 17 – 20 Las Vegas, Nev. (800) 946-2937 Natural Stone Institute Summit July 25 Norfolk, Va. (440) 250-9222 ISFA Gen 2 Event Sponsored by Moraware August Detroit, Mich. (412) 487-3207 info@isfanow.org www.isfanow.org ISFA Industry Roundtable Hosted by Precision Countertops September Portland, Ore. (412) 487-3207 info@isfanow.org www.isfanow.org
Submit your event for consideration in Calendar of Events by emailing Editor Kevin Cole at kevin@isfanow.org. 10 • Vol. 11 / Issue 4 • International Surface Fabricators Association
2019 Healthcare Facilities Symposium & Expo Sept. 17 – 19 Boston, Mass. (603) 471-0877 Natural Stone Institute Summit Sept. 19 Royal Oak, Mich. (440) 250-9222 Regent Stone Quartz/ Granite Countertop Fabrication Course Sponsored by ISFA Sept. 24 – 25 Virginia Beach, Va. (866) 233-4877 Regent Stone Quartz/ Granite Countertop Fabrication Course Sponsored by ISFA Sept. 26 – 27 Virginia Beach, Va. (866) 233-4877 Marmomacc Sept. 25 – 28 Verona, Italy +045 829 8111 Canada Woodworking West Oct. 2 – 3 Abbotsford, BC Canada (614) 850-1533 Natural Stone Institute Summit Oct. 10 Tampa, Fla. (440) 250-9222 CCI Ultimate Concrete Countertop Training Oct. 14 – 18 Raleigh, N.C. (919) 275-2121 ISFA 2018 Annual Conference Oct. 20 – 23 Scottsdale, Ariz. (412) 487-3207 info@isfanow.org www.isfanow.org Natural Stone Institute Summit Nov. 7 Seattle, Wash. (440) 250-9222
For more information, go to isfanow.org/info and list RS #6
OR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE ABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR • FOR THE FABRICATOR
Education Connection Avoid These Four Mistakes
When Writing Copy for Your Brochure or Sales Letter By Ted Janusz Do you need to write copy for a brochure or sales letter?
Brochures and sales letters can play an
important role in boosting your business and making a statement to clients and potential
clients. The idea is to effectively communicate
the value of your business and what it does with your customer base.
However, putting one together can be easier
said than done. I teach a copywriting workshop, so just for fun, I signed on to edit and write
brochures and sales letters as a freelancer on Fiverr.com (handle tjanusz), and it has been a
blast! I have had the enjoyable opportunity to
business and are anxious to tell others
everything about what you do. But, guess
what? They don’t care! (At least, not yet.) The first thing you need to do is to write text that
relates to them. (Notice how I did that from the first sentence in this article.)
2. Providing too much detail. With a brochure, provide just enough information so that the
future customer will want to contact you to get more details. One of the best ways to do this
is to start with a story. And make the story be
about them, such as structuring the brochure or sales letter with: Is this happening to you? If so, here is the solution.
work with fun individuals all over the world, from
3. The Curse of Knowledge. You can be too
tour operator in Russia.
cannot unlearn what you already know. In some
a health and wellness practitioner in Ireland to a These professionals know their business, as I
am sure that you do, too. But, contrary to how it
sounds, that might actually be a detriment when trying to explain to others what you do.
When composing a brochure or sales letter to describe your organization, avoid these four mistakes:
1. Being “you” focused rather than “they” focused. Of course you understand your
close to your operation, meaning that you
cases, the only way you can explain what you do is through the use of intimidating jargon.
However, what you need to do is use simple
language instead. Adults do not like to admit
when they do not understand something, and a confused mind will never buy.
4. Not “chunking” the information. When
they go to the Internet, about 79 percent of
letter, it is important not to write lengthy prose. Use short paragraphs, bullet points and lots of white space. One of the exercises in my workshop, is to write a random nine-digit number. Then I ask the class members if they could remember that number a week from now. Most of them say they could not. But then I ask them to insert a hyphen after the third and the fifth digit. Now, rather than a nine-digit number, they have a Social Security number, which only has three “chunks” of information, making it far easier to remember. The same theory applies to sales copy. If you avoid these four mistakes when composing your brochure or sales letter, you have much better odds of achieving the results you desire.
About the Author Ted Janusz, MBA, facilitates workshops, and has presented more than 5,000 hours on relevant business-related topics internationally. Janusz can be reached at ted@ januspresentations.com.
your prospects and customers do not read:
they scan instead. So for a brochure or sales
Janusz to Speak Again at 2019 ISFA Conference Event to be held at mountain resort in Scottsdale, Ariz.
Janusz recently spoke at the ISFA 21018 Annual Conference held October 23 to 26 in Cancun, Mexico on “Creating Strategic Relationships: Here and Now” to much fanfare. You can read more about the event on Page 36. He will be returning to speak on business improvement and communications at the 2019 ISFA Conference that has been slated for October 20 to 23 at the Mountain Shadows Resort in Scottsdale, Ariz. Various educational and networking events will be held along with the ISFA Annual Meeting and 2019 ISFA Awards Presentation at the conference, along with opportunities for some fun and relaxation. You can find out more about the event as details become available on the ISFA website at www.isfanow.org.
12 • Vol. 11 / Issue 4 • International Surface Fabricators Association
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In the Industry Additional Duties on Chinese Quartz Imports Announced
Cosentino Opens New Center in Salt Lake City
On Nov. 20, the U.S. government published their preliminary determination that another
round of tariffs, this time anti-dumping duties,
were warranted to be placed on Chinese quartz imports. These duties were the highest so
far, since Cambria petitioned for the tariffs in
April. The new duties were set as follows (from lowest to highest): Suzhou Colorquartzstone
New Material Co., Shanghai Meiyang Stone Co. and CQ International Ltd. will be set at 242.1
percent; Guangzhou Hercules Quartz Stone Co.
will face 262.43 percent in fees; non-individually
examined exporters receiving separate rates will
face 263.67 percent fees; and all others will face 314.1 percent fees. These fees are retroactive
up to 90 days if they are “unliquidated,” basically meaning if customs has not already processed them (which can take up to 300 days). Final determination must be issued by April 4.
Cosentino opened a new Cosentino Center in
latest colors. The Selection Center features a
countervailing duties set on Sept. 17 which
first expansion into Utah, reflecting its continued
complete with augmented reality technology
entering the United States from China and
up more than 60 percent of the company’s
– Fasa Industrial Corp. Ltd. and Foshan Hero
Centers in North America. The 5,000 sq. ft.
affirmed by January 19.
a gallery display of full slabs showcasing the
These are in addition to the preliminary
Salt Lake City. The opening marks the brand’s
will be 34.38 percent on most quartz products
expansion in North America, which now makes
178.45 percent on two particular companies
global sales. This is the latest of 43 Cosentino
Stone Co. Ltd. Final determination must be
showroom boasts stunning kitchen areas and
Additionally, President Trump placed tariffs on
numerous Chinese goods as a separate action. These tariffs, which are compounded with the new Chinese quartz anti-dumping duties and
the countervailing duties also affect some tile,
stone and stoneworking equipment, in addition to quartz products. The initial tariff was 10 percent, but is slated to rise to 25 percent.
The USITC calculated Chinese quartz imports
at more than 5.6 million sq. meters with a value
of almost $460 million. While it is unknown how these additional fees will affect the U.S. quartz
Park Industries Announces Next Digital Stoneworking Expo Park Industries® announced the date of its next award-winning Digital Stoneworking Expo™, which will be held Feb. 21 in Sacramento, Calif. (with a fabricator bus tour the day before). Countertop fabricators from across North America will come together to discuss top-level content. Park Industries was honored with the 2018 Envision Award
market, researchers have postulated overall
from the International Surface Fabricators
manufacturers speculate there may be supply
expos. This award attests to the vast amount
options. In reaction, MSI has lead development
discussion that is packed into this event.
prices will rise for everyone. Additionally, some
Association (ISFA) in recognition of its
shortages or a push for alternative surfacing
of knowledge, technology and valuable
of a petition against the duties and has created a website at www.SaveFabJobs.org where
interested parties can sign onto it under the
name of the “American Quartz Worker Coalition.” 14 • Vol. 11 / Issue 4 • International Surface Fabricators Association
Key topics include the impact of the labor shortage, evaluating shop performance and digital fabrication, with demonstrations from Laser Products, Slabsmith and Moraware.
state-of-the-art LED sample viewing program so guests can envision products in an array of applications. An expert team will offer
personalized assistance and information to customers using interactive technologies that enhance the product selection and customization experience.
MSI Updates Website Domain from MSIstone.com to MSIsurfaces.com
MSI updated its domain name to represent
the company’s diverse selection of surfacing
products: Msistone.com is now msisurfaces. com. Founded as a natural stone business more than 40 years ago, MSI has grown into a complete surfacing company. Its
product inventory not only includes an array of natural stone, such as granite, travertine
and marble in slabs, tiles and stacked-stone, but also hundreds of manufactured hard-
surfacing products. Along with wide-ranging porcelain, ceramic, and glass tile collections
available in a variety of styles and sizes, MSI offers several other product lines, including Q Premium Natural Quartz, Stile Porcelain
Slabs, Arterra Premium Porcelain Pavers and its newest product offering, Everlife Luxury Vinyl Tile (LVT).
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In the Industry Braxton-Bragg Expands West Coast Presence, Hires Joe Torres as Regional Sales Manager
PORCELANOSA Opens New Showroom
After many years of
showcasing three full-size kitchen displays and
emphasis on inside
sales, Braxton-Bragg
beefed up outside sales by naming Joe Torres as West Coast Regional Sales Manager, following hiring Vice President of Sales & Marketing Jeff
Dykstra. Torres brings years of CNC, stone, tile
and concrete tooling sales experience with stints at Diamut, GranQuartz and Hard Rock Tool.
Torres manages the 10 western states, with an immediate focus on key accounts throughout
the territory, and general coverage of Southern California.
PORCELANOSA, which manufactures and
distributes luxury tile, kitchen and bath products, opened a new showroom in Chestnut Hill,
Mass., located six miles west of Boston. The facility has 5,200 sq. ft. of exhibition space,
35 full lifestyle bathroom vignettes, all featuring
some of the company’s top products, in addition to an extensive tile library with hundreds of
tile samples. It is the second showroom the
company has opened in Massachusetts, with
the first one located at Boston Design Center.
In the new showroom, customers and industry
professionals can meet with dedicated in-store
design consultants to select products and take
home free tile samples for residential renovation projects. Industry professionals, including
architects, developers and builders can also
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schedule meetings with personal Architectural & Design Sales representatives that work on larger commercial projects. PORCELANOSA currently has 30 showrooms in the United States, including newly opened showrooms in the Miami Design District and San Diego. The company is slated to open another showroom in Toronto, ON, Canada, in the near future.
In the Industry Oneida Air Systems Relaunches Website Oneida Air Systems, a supplier of high quality dust collection systems, has relaunched its website at oneida-air.com. The new mobile-friendly site includes features such as the ability to compare products side by side, create and share a wish list, flip through the virtual catalog and much more.
BLANCO Partners with 2020 BLANCO has published its catalog on 2020 Cloud, a leading kitchen design software. 2020 helps professional designers, retailers and manufacturers in the interior design industry plan and visualize designs in real-time. 2020’s software allows designers to create kitchens with 3-D renderings. Currently featuring more than 90 percent of its most popular sink and faucet products, BLANCO’s growing catalog content is available to dealers and designers in the United States. BLANCO has received the 2020 Accredited Manufacturer logo and the 2020 Certified Content logo.
NBMDA Announces 2018 Award Winners The North American Building Material Distribution Association (NBMDA) recognized 2018 NBMDA award recipients at its recent annual convention. Bill Delaney, from Distribution Services Inc., received the NBMDA Growth Award for making outstanding contributions in furthering NBMDA growth from increasing engagement with current members, growing support from industry partners and exceptional efforts in member recruitment. Michael Donnelly, from Metro Hardwoods, who served as the organizations president from 20172018, received the NBMDA President’s Award for his dedication, energy and enthusiasm that contributed to the association’s accomplishments over the year.
Hanwha Surfaces Names Michael Talbot Product Design Manager Hanwha L&C Surfaces hired Michael Talbot as Product Design Manager. Talbot is an NCIDQ licensed Interior Designer and LEED Accredited Professional with a diverse background in commercial and residential interiors as well as product design. Holding previous design positions at Beauflor, Restoration Hardware and Shaw Industries, he brings extensive knowledge of design and science of the build environment to his new role. At Hanwha Surfaces, Talbot is responsible for market trend analysis and recommendations for new product design and development of colors and textures for the company’s portfolio of surfacing solutions, including HanStone Quartz and Hanex Solid Surfaces.
Lapitec Earns Innovative Material Iconic Award 2018 Lapitec® full-body sintered stone has earned the title of “Innovative Material” with an Iconic Award 2018: Innovative Architecture prize, an independent, international architecture and design contest founded by the German Design Council. With five historical categories (Architecture, Interior, Product, Communication and Concept), this year the award was enriched by a new section, Innovative Material, which recognizes the development of sustainable materials that are energy efficient and multifunctional by design. The jury is composed of architecture and design experts. The potential and merits of full-body sintered stone are seamlessly wed with applications as façade claddings: the material is humidity and UV-ray resistant, self-cleaning, and its extreme hardness makes it resistant to the elements and pollution. For more information, go to isfanow.org/info and list RS #10 International Surface Fabricators Association • Vol. 11 / Issue 4 • 17
Sink
Spotlight
BLANCO
Chemcore Industries
The NEW BLANCO SILGRANIT mobile color app allows you to view the company’s sinks with many common countertops to help choose the perfect color combination. In addition to its SILGRANIT sinks and exclusive fabricator-only sinks, the company has also included select stainless steel and fireclay sinks. Users can upload custom countertops and save a library of their own countertop choices and favorite sink/ countertop combinations. An image gallery is provided for inspiration and design ideas, as well as a dealer locator. Users can click for directions to a local showroom, on the fly from an iPhone, iPad or Android device. Learn more about the app on the company’s website.
Chemcore Industries has added a 33-in. 50/50 style kitchen model to its upscale Romano Italian line of Fireclay sinks. It is available as model number 3318. Baked at a very high temperature, Romano Italian Fireclay sinks are high quality and durable. Available in white, the sinks feature a smooth front and traditional rounded corners for a classic look that will complement any kitchen. The company is a premier wholesale-only nationwide sink, faucet and accessories provider, with convenient same-day shipping from 6 warehouses in Los Angeles, Atlanta, Chicago, Austin, New England, and Southern Florida.
®
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See our ads on Pages 34 and 47
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Bocchi The Contempo 36D farmhouse, apronfront, fireclay double-bowl kitchen sink from Bocchi is available in a variety of colors like white, matte black, sapphire blue and matte dark gray. The apron-front installation offers reversible application. Thanks to the extreme heat used during the firing process and Bocchi’s special glaze coating fused with the fireclay body, the sinks are nonporous, uniform, scratch and stain resistant. For more information, go to isfanow.org/info and list RS #46
Braxton-Bragg Braxton-Bragg is now offering its exclusive line of Envy surgical-grade 316 stainless steel sinks. This chromium, nickel and molybdenum alloy of steel is strong and corrosion-resistant. These new surgical-grade stainless steel sinks hold up to heavy use, look good in any new or remodeled kitchen, are easy to maintain and clean and are available at a price point to position them as a true moneymaker for fabricators. For more information, go to isfanow.org/info and list RS #47
18 • Vol. 11 / Issue 4 • International Surface Fabricators Association
Domain Industries Releases Renewed Fireclay Farm House Sink Collection Crestwood artisan-crafted fireclay sinks from Domain Industries are a blend of durability and versatility drawing upon techniques passed down through generations. Fireclay is a unique type of ceramic which requires a high temperature firing process to fuse the glaze to the clay, improving the strength and integrity of the nonporous material to resist staining, chipping and fading. The result is a very hard and durable sink with a luxurious appearance
that is suitable in traditional and modern kitchens. They are available in several reversible styles (most single bowls and one double bowl): a 24-in. version with smooth or fluted design; a 30-in. version with smooth, fluted or casement design; a 33-in. version with smooth, fluted or casement design; a 36-in. version with smooth or fluted design; and a 33-in.double-bowl version with smooth or fluted design. For more information, go to isfanow.org/info and list RS #49
sinks with offset drains from its most popular vanity sink models. New to Gemstone in 2018-2019 are the: 1812-HVO, 1613-HVO, and 1514-VOR. The 1514-VOR is the righthanded drain option for previously released and popular 1514-VO (with the drain on the left side). Visit Gemstone’s newly updated website for more information and to view its new interactive digital product catalog. For more information, go to isfanow.org/info and list RS #50
KOHLER
Franke
Karran
Franke has launched its Crystal Collection, a product from its European offering, within the U.S. market. Forged from an integration of Franke stainless steel and glass, the collection’s sinks boast a striking aesthetic and provide added cabinet space under the sink through a corner drain. The sink design includes a shatterproof glass panel — available in black, white or stainless steel — which discretely obscures the drain and pairs with the stainless-steel basin to make residual water virtually disappear. Additional sink features include a line-free draining board to let water run off gently and a zero-radius basin. The Crystal sink is available in a single- or doublebowl design and provides the opportunity to install the single-bowl sink with a right or left side drain. Each stainless-steel sink is prefinished with a Silk Finish to ensure durability of its attractive shine, and all Crystal sinks correspond to a matching faucet.
New for 2019 are five quartz farmhouse sinks from Karran. They come in three configurations including a large single bowl, a double equal bowl and a large/small bowl design with low divide. All six of Karran’s farmhouse quartz sinks are available in six rich colors. QA model sinks come with a 9-in. deep apron. For those looking to retrofit a farmhouse sink into an existing standard sink base cabinet, then the QAR version with its 6-½-in. apron height is a suitable choice. The new QAR-750 in White is pictured here.
See our ad on Page 9
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Lenova KitchenZip.com
Gemstone Sinks continues to innovate for the healthcare market by listening to designers and architects for what is needed. For that reason, Gemstone has released a line of healthcare
See our ad on Page 24
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Gemstone
KOHLER offers sinks featuring Neoroc composite material designed for durability and functionality. Neoroc is a proprietary material that is colored all the way through and is resistant to scratches and stains, and is impact- and heat-resistant to 750 F. It has UV inhibitors to prevent fading and the matte finish is a great complement to any countertop. The sinks are available in various configurations, including bar sinks, and both large and small single- and double-bowl sinks. Some designs come with a sink rack for added protection. The variety of designs make it very versatile and there are both top-mount and undermount options with these highly durable sinks. They are manufactured to the highest standards and most have limited lifetime warranties.
KitchenZip.com offers wholesale prices on a variety of sinks, including stainless steel sinks, granite composite sinks, apron sinks, zeroradius sinks, porcelain sinks and quartz stone sinks. The company also provides the top brands products like Blanco, Vigo, Revere and Lottare. The company also offers faucets and sink accessories. Visit the company’s website for more information. For more information, go to isfanow.org/info and list RS #52
Lenova‘s latest addition to its Ledge Series is the Ultra Ledge, a prep and clean-up station and a professional-grade work area. Available in 46- and 58-in. models, the sink offers generous proportions and is notable for its dual levels of accessories that facilitate easy food preparation. Engineered platforms allow the user to slide in optional accessories as needed, including a colander, cutting boards and roll-up grid racks. The design transforms the kitchen sink into an efficient station for chopping produce, draining pasta, drying International Surface Fabricators Association • Vol. 11 / Issue 4 • 19
dishes and soaking pots and pans. The Ultra Ledge Sink features a streamlined design crafted from durable 16-gauge 18/10 stainless steel. Standard features include an easy-toclean satin finish, sound baffling pads and removable splash guards and strainer baskets.
stone patterns with elegant yet functional
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thermoformed sections of Meganite, providing
shapes to create a breakthrough series.
Designers and home users are no longer limited to solid whites. Now hygienic spaces can be
created with today’s top trending colors. The company’s sinks are crafted from carefully
all of the hygienic properties and benefits of
solid surface. The company made every trough sink healthier by designing rounded inside
edges to eliminate dirt buildup. This adjustment is a much more hygienic design than traditional straight seams. The TF-004 Sink in M007 Mt. Carrara is pictured here.
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MR Direct Usually seen only in commercial venues, MR
Direct has a heavy-duty series of sinks for the
home kitchen market. Ten models in its ¾-inch,
Meganite The new Meganite sinks and basins range is specifically designed for commercial spaces as well as residential applications. The 17 specification-driven models combine natural
residential kitchens, industrial level, 14-gauge sinks are also available. The density of these basins muffle sounds and do not dent easily, improving satisfaction. For more information, go to isfanow.org/info and list RS #56
Pablo The SER91003 apron stainless steel single-
corner radius collection of stainless steel sinks
bowl kitchen sink from Pablo can be used in
These sinks boast maximum work space, with
and more. It is recommended that the minimum
They were initially introduced in 18-gauge;
Nanotechnology is used for surface treatment
are available in a bold, 14-gauge thickness.
kitchens for houses, villas, hotel apartments
tight, but easily cleaned, rounded corners.
width of the kitchen countertop is 600mm.
then a 16-gauge option was added. Now, for
to avoid fingerprint residue. Self-cleaning
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SinkPocket® features a patented sink storage function along with the special surface makes
pocket in standard sized undermount and
to ensure the sink is clean and hygienic.
sinks feature affordable luxury in 14- and
beads flow down to the drain cleanly, helping
farmhouse stainless steel sinks. River’s Edge
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16-gauge thicknesses and brands such as
Sink1.com
BLANCO, Swan, Franke, Elkay, Sterling, Moen
Sink1.com has thousands of sinks under one
the company’s website to see the complete
roof. Most orders ship the same day and every
lavatory, TOTO enhances the elegance
of the bathroom with a new dimension in
beauty. Eye-catchingly thin-walled, the new rectangular lavatory is extremely strong. Along the thinnest part of the lavatory’s
frame, the LinearCeram is approximately
half the thickness of a conventional basin
and Rohl are all offered at value pricing. Visit
wall. However, the material has a very high
tensile strength. The new Kiwami Rectangular
line of sinks available.
sink offered including all brands and every
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Lavatory features CeFiONTect glaze, TOTO’s
retail pricing is displayed for your consumer,
TOTO
from sticking to surfaces and ensuring easy
Featuring Transolid’s stainless steel, granite
with LinearCeram technology exemplifies its
at affordable prices. Transolid’s innovative
designing a thin-walled, yet highly functional
model are in stock. Competitively priced,
while wholesale pricing is hidden for sellers. and fireclay sinks, the company offers style
nano-technology glaze to prevent debris
TOTO’s new Kiwami Rectangular Lavatory
cleaning. CeFiONTect also offers durability for
long-term use. Available in two sizes – 23-⅝ in. and 19-11/16 in.
innovative prowess in materials science. By
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ISFA FABRICATOR PROFILE: bond interiors Bond’s work on the iconic Jumeirah Beach Hotel in Jumeirah, Dubai, UAE, included complete fit-out of 46 suites, public areas, lobbies and leisure club, as well as turnkey fit-out of a restaurant including mechanical, electrical and plumbing. A large amount of Avonite Solid Surface was used in the project.
Bond Interiors is not your typical fabrication company.
Not only is the business extremely diverse in its offerings, but it also is going out of its way to expand the boundaries of solid surface both in taking on high-profile advanced projects, but also operating in some of the largest and fastest growing markets in the world. It is also sustainable-minded, offering LEED services and energy-saving designs.
Bond Interiors Founder Saad Moaswes’ background in construction management in civil engineering (he has degrees from the University of Southern California), along with his philosophy of ethics, expertise and customer service has driven the company’s success. as a “crystalized marble” made mainly from
products. That has allowed it to focus most
Primarily based out of Dubai in the United
akin to the compact surfacing that’s making
to great effect. However, before discussing
than 2,000 employees and operates in seven
enough to work for horizontal applications such
of the company and where it is headed, it is
one of the seven Emirates that makes up the
color stability in UV light.
the company began and how it got the status it
abundantly available natural material, sounds
of its surfacing work on solid surface, and
Arab Emirates (UAE), the company has more
waves in the U.S. market, in that it is durable
the upscale projects, world-class capabilities
international markets. In addition to Dubai,
as flooring and outdoor cladding because of its
important to get an understanding of the how
UAE, the company also operates in two of the
other Emirates, Abu Dhabi (which serves as the capital of the UAE) and Sharjah, as well as the Philippines, India, China and Italy.
Additionally, the company offers a very wide
range of products and services, and considers itself an “interior fit out” business, which is an appropriate term for the company, as it is a
large and standout example of a world-class, one-stop interior design business. Not only
does it template, fabricate and install several
international brands of solid surface as well as
its own brand of solid surface called ALBA, the
The company is always looking for ways to
add value to its operations and further benefit its clients, which is among the reasons the
business has expanded in such a variety of directions to much success. For example,
Bond’s projects benefited from adding a paint
shop to it’s in-house facilities. Combining solid surface and paint matching reduces costs on vertical surfaces for customers. Du, a large
phone company who hired bond to update its
furniture and wall panels at its retail locations, is a primary example of a client that saw savings.
company also does joiner/millwork, mechanical,
And although the company is involved in a
decorative metal fabrication and sign making,
contracting for the benefit of its clients, it also
an upholstery division. It also templates and
companies. For instance, while Bond offers
brand of 100 percent recyclable sustainable
products (such as its ALBA Stone mentioned
The product, which the company describes
it subcontracts out the fabrication of these
electrical and plumbing (MEP), glassworks,
lot of various products in the realm of interior
as well as manufactures furniture, complete with
understands the value of partnering with other
installs quartz surfacing, granite and its own
natural stone, quartz and other hard surfacing
hard surfacing material called ALBA Stone.
previously) and will template and install them,
22 • Vol. 11 / Issue 4 • International Surface Fabricators Association
boasts today.
The Background The company was founded in 1986 by
Managing Director Saad Moaswes. The
business started as a very modest small
business with a total of five staff and the
market was very slow. “I had recently lost my job as a civil engineer and fit out was a small
market at the time with very few professionals available,” said Moaswes. “The required
start-up cost was low and all of our jobs were subcontracted.”
However, the company soon realized it
was difficult to find reliable subcontractors and once it had grown enough capital, the
group started setting up its own teams and
workshops. “This was the best way to have hands-on control over quality and delivery
dates,” Moaswes explained. “As business was
growing, these workshops were developed into serious production facilities.”
In 2018, Bond completed a 550,000-sq.-ft. facility that houses most of its divisions to improve its ability to complete amazing feats of design and fabrication. The new building is sustainable minded with green energy systems, water recycling and a bio-diesel petrol station, among other initiatives. The company focused its efforts on putting in place solid programs for training new
workers, buying the best machinery available, establishing best practices for systems to run the business and utilizing quality products. These areas of focus were instrumental in
the company developing a respectable list of clients over the years. And because the company had concentrated on providing
its service and products in a way that was
dedicated to superior outcomes, the clientele it developed was made up of higher-end clients that were interested in quality products and attentive service that can propel a business forward.
Another reason the company grew was
because it worked to quickly identify market
trends and adapt to them to stay on the edge
house where they could be controlled. “We
picked up versatile skills and we shifted with
the market as it shifted from retail to hospitality
to corporate and to healthcare,” said Moaswes. “When recession hit, we maintained our high
quality and reduced cost in different ways. We improved our systems and set up overseas offices to make use of skilled staff at lower
cost. We practically doubled the size of our operations during the recession.” The Company Today
of what was developing in interior design.
With the loyal base of prestigious customers
they had taken key pieces of the business in
continued to expand in size, competencies
Part of their ability to do that was because
and a growing operation, the business
and capabilities which led to broader business opportunities and increased skill sets.
In the 30 years the company has been in
business, it has grown from that initial five-man operation into a company that employs more than 2,000 staff and handles projects in the Middle East, Asia and Europe.
As Bond got larger, they invested in bigger,
better more advanced equipment in all of the various divisions of the company. Their solid surface operation includes CNC machinery, thermoforming equipment that ranges
from ovens to vacuum presses, v-grooving
machinery and high-end saws, just to name
The solid surface shop in the Bond Interiors facility combines modern technology and highly-trained workers to produce and integrate intricate solid surface work with numerous other aspects of full fit-out of interior designs. International Surface Fabricators Association • Vol. 11 / Issue 4 • 23
bond interiors some of the equipment. This investment in equipment is in addition to more manpower than dozens of solid surface shops combined. And to protect the health of its workers, the company has a dust extraction system that is able to filter 112,000 cubic meters of air per hour. As another testament to the company’s successful growth strategy, in 2018 it completed construction of a sustainable purpose-built, integrated 550,000-sq.-ft. facility that consolidates most of its production divisions all in one place. That’s a building that is equivalent in size to about 10 football fields. “This facility broadens our ability in producing unique and custom design features to stretch as far as a creative mind can travel,” said Moaswes. Intercontinental Hotel in Dubai Marina required a lot of solid surface work. Avonite Solid Surface was used inside the restrooms, including wall cladding, flooring, bathtubs, wash bowls and shower trays. The lift lobby corridor walls were also clad in Avonite.
For more information, go to isfanow.org/info and list RS #24 24 • Vol. 11 / Issue 4 • International Surface Fabricators Association
And with all of the different aspects of the interior contracting business the company is involved in, solid surface work is only a small
percentage of the total business the company
interior designers/consultants and hotel
“Obstacles and challenges are frequent
out to be around to be around 8,000 sq. ft.
via direct sales.
project is unique in design and fit out and the
does. However, that small percentage comes of solid surface work every month, mostly performed for use in innovative high-end
operators, with the remaining 10 percent being A Philosophy for Success
commercial projects, to the tune of about 80
Bond Interiors’ dedication to the highest quality
work. In regards to the company’s focusing
and joinery works, has led it to have a veritable
surface, Moaswes said “With one material,
of commercial works including 5-star hotels,
inexperienced eye, but Bond’s ability to extract
buildings, airports, and many more locales over
percent, with just 20 percent in residential
in interior contracting, furniture manufacturing
its surfacing fabrication mainly on solid
who’s who list of clients in numerous areas
the possibilities may seem limited through an
restaurants, retail outlets, banks, office
the positive element of the material to produce
its more than 30 years in business.
unique design features is renowned because of
our investment in state-of-the-art technology in our integrated facility.”
These high-end projects in well-known
businesses have required a scope of work well outside the typical solid surface fabricator.
Because of its reputation for intricate, quality
As a high-end fit-out contractor, Bond has
closely control a variety of different aspects
design features and produce highly decorative
surfacing business from interior contractors,
course, this puts the company’s abilities to the
work and an ability to bring together and
developed the expertise to create intricate
of its projects, Bond gets about half of its
interiors that are unique and timeless. Of
with another 40 percent divided between
test in numerous ways.
occurrences in most of our projects as each
deadlines are always tight,” explained Moaswes. “Fortunately, Bond’s skilled workers along
with the company’s expertise that exceeds
three decades convert these complications to favorable outcomes every time.”
“Our philosophy is simple: Focus on commitment and hard work in a direction that benefits all
stakeholders,” he continued. “Throughout all of
our time in operation, it was our business ethics, love of people and keeping clients in our focus that were our driving forces.”
The company has come a very long way since
its inception and the momentum doesn’t appear to be stopping anytime soon. It is certainly fair to say that Bond Interiors successes certainly speak for themselves.
For more information about Bond Interiors, visit www. bondinteriors.com or email info@bondinteriors.com.
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CNC Saw vs Sawjet FOR CUTTING STONE
A deeper look at the efficiencies of each in the fabrication process By Darren Mehr Co-Authored by Rachel Scheck According to the U.S. Bureau of Statistics, the unemployment rate in October was at 3.7 percent, which hasn’t been seen since the 1960s. We continuously hear from fabrication shops of the trouble they are having finding reliable, trainable workers, and so they are looking at taking advantage of technology to help ease the labor demand. A variety of efficient technologies have been developed to improve any number of areas for stone fabrication businesses, from templating and installation to job management and
A saw blade is the most efficient and cost-
would be an ideal setup for the CNC saw.
countertops. This efficiency does come with
dimensioned in less than 10 minutes. When
blade doesn’t allow it to cut an inside corner
it is safe to expect to fabricate around three to
similarly tight radius work. Utilizing a waterjet
up to three to four slabs per hour, the next step
saw blade, but it does allow you to complete
36 sinks in an hour to keep up with that rate
effective tool for dimensioning hard surface limitations however. The roundness of a
operating a CNC saw with this type of work,
completely out, nor cut an oval sink or other
four slabs per hour. With production ramped
to cut stone is more expensive than a CNC
would be to figure out how to cut out
the areas that a blade cannot. A sawjet
of production.
combines both of these tools to achieve the efficiency of a blade with the flexibility of a waterjet. It will use the saw blade for any
straight cuts it can, and only utilize the waterjet where the blade can’t reach.
Automation of the cutting process is a valid option for some companies to decrease their need for additional labor. That leads to the question, what technology is right for a given fabricator? As such, comparing a CNC saw to a sawjet can be helpful. 26 • Vol. 11 / Issue 4 • International Surface Fabricators Association
A CNC saw is fully capable of other work
as well, but this is where inefficiencies often
appear. In a typical production environment,
not all pieces are the same size nor do all the cuts line up. A CNC saw is fully capable of
cutting those types of projects but it might
Most stone fabrication shops have the same two items fill the cost buckets the quickest – material and labor.
inventory systems. Of course, the fabrication process itself has not been overlooked.
A CNC saw is capable of having those parts
require leaving more material in between
pieces, or utilizing an operator or vacuum lift to move parts around mid-cycle.
A move during mid-cycle increases cycle
time and creates a potential accuracy issue if additional cuts are needed in the moved
CNC saws will cut the brunt of stone
countertop materials in the neighborhood of
100 to160 inches per minute. These machines shine the brightest when dimensioning
standard-sized, straight-lined shapes where it’s possible to line up the cuts like a grid.
For example, a lineup of nine 36-in. vanities
placed three wide by three tall in a single slab
piece. When cutting out sinks with a CNC saw, multiple step cuts are required around the sink profile while using an incremental router bit. This adds an additional 15 minutes average per vanity sink. If you don’t have any other
automated cutting solutions for sink cutouts,
this can be a great option provided you don’t
need the machine time for dimensioning parts. In many cases, these all may be acceptable
A sawjet can decrease labor and material costs because it allows for tight nesting and cutting radius work with a waterjet while performing longer straight cuts with a saw.
tradeoffs depending on your production needs and cost and quantity of material you’re using. A sawjet marries the efficiencies of a CNC saw blade with the powerful waterjet, which minimizes the cuts that are hard to make using
A CNC saw will perform at its highest rate of production when dimensioning standard-sized, straight-lined shapes where it’s possible to line up the cuts like a grid.
The questions to ask yourself include how big of a step is your shop ready to take and what are your shop’s plans for future growth.
a blade on its own. The waterjet is capable of cutting 90 degree inside corners and any shaped sink a designer can dream up. The same vanity sink that will take 15 minutes on the CNC saw, will take less than 5 minutes with the waterjet. The waterjet will only be used if the blade is unable to easily execute a specific cut, utilizing the strengths of each cutting solution to the fullest. Most stone fabrication shops have the same two items fill the cost buckets the quickest – material and labor. A CNC saw can surely decrease the labor portion, but when it comes to material, there will be little to no savings. However, a sawjet is capable of decreasing
A sawjet will also decrease labor because it
has the ability to cut sinks and radius work in an efficient manner, in addition to producing more complete pieces to be passed on
in the fabrication process. This will ease the workload on the fabrication process downstream.
Now there’s no question the initial financial investment of a sawjet will be greater than
that of a CNC saw alone. In addition to the
initial price, there are consumables related to waterjet cutting. The big question is, will the
benefits of increased material utilization and
both of these costs.
decreased labor, offset these added costs.
It is difficult to calculate an exact increase in
Another factor that we often hear is that the
material utilization across the board because there are so many factors at play, but we’ve often heard from owners that their monthly material costs went down by 10 to 20 percent after introducing a sawjet into their production. This is mostly attributed to not having to worry about the overtravel of the blade when doing layouts, allowing for much tighter nests.
additional expense of operating a sawjet is
worth it because of the ease of setting a slab down, walking away and returning to a near-
finished product all while gaining great material utilization.
Every stone fabrication business will run its
operations differently according to its level of
machine, CNC saw or sawjet, makes sense for your business, it is advised to make sure you understand the areas in which you need assistance. A CNC saw is a great step in the direction of automating a shop. The questions to ask yourself include how big of a step is your shop ready to take and what are your shop’s plans for future growth. It is important to make sure that the sawing solution you choose to add to your shop will not pose restraints on future growth. Stone can be cut with a CNC saw or a sawjet. When is the right time to use each method? Assess the needs of your shop and choose the solution that will provide the most benefit today and into the future, based on your calculations. The most value is gained when you are using the machine that is best suited for your shop.
About the Author
Darren Mehr is a Sales Application Engineer for Park Industries, a supplier of various machinery and equipment for the fabrication of stone. More information about Park Industries is available on its website at www.parkindustries. com.
Co-Author Rachel Scheck is the Communications Specialist for Park Industries
production needs. When considering which
International Surface Fabricators Association • Vol. 11 / Issue 4 • 27
OSHA TOP 10 Safety Citations for the Hard Surface Fabrication Industry By Mary Malotke Every fall the Occupational Safety and Health
used to assemble, fabricate or clean surfacing
Communication program. In 2012, OSHA
frequently cited safety and health violations for the
must prepare and adhere to a written respiratory
by adopting the Globally Harmonized System
Administration (OSHA) releases a list of the most past fiscal year. This list allows business owners and safety personnel to see where OSHA is
focusing its efforts in your industry, identify where similar businesses have received OSHA citations
and to compare your own safety programs to the issues OSHA is most interested in. The following
article identifies and discusses the most frequently cited standards in the Cut Stone and Stone
Product Manufacturing industry (NAICS Code
327991) for this past fiscal year (October 2017 through September 2018).
This past year, the top 10 areas that received federal citations were as follows: 1. Respiratory Protection 2. Hazard Communication 3. Occupational Noise Exposure 4. Powered Industrial Trucks 5. Lock out/Tag out 6. Complying with the Z tables listing acceptable
levels of air contaminants
7. Wiring methods, components and electrical
equipment
8. Personal Protective Equipment 9. Overhead and Gantry cranes
products may also produce hazardous fumes. You protection program with specific worksite
procedures. Update this program as necessary to
reflect changes in workplace conditions that affect respirator use.
To determine if a respirator is needed, you must first calculate the employee exposure for each chemical or particulate in the workplace. If the exposure exceeds the Permissible Exposure
Limit (PEL), select a NIOSH-approved respirator with a protection level based on the chemical concentration the worker is exposed to.
fabricators may be required to use respirators to protect themselves from inhaling grit and dust
following:
■■ A written program that includes a list of all
chemicals used and stored at your workplace ■■ Safety Data Sheets (SDS) ■■ Updated GHS labels for all chemicals ■■ Safe handling and storage procedures for each
(PPE)
difficult, and may place a physiological burden on
■■ Comprehensive training program for
an employee that varies with the type of respirator worn, workplace conditions and the medical
status of the employee. Each employee must be fit tested using the specific type of respirator they are assigned to use.
Each employee must be trained on the respiratory
hazards they are potentially exposed to, the proper use of their respirator, any limitations on their use, and proper procedures for cleaning, disinfecting,
storing, inspecting and otherwise maintaining their and disinfecting, must be done if employees will Lastly you must designate a program administrator who is qualified by appropriate training or
experience to oversee the respiratory protection program.
2: Hazard Communication The second most common citation was
when sawing, routing, drilling or sanding synthetic
Employers must include all chemicals that
sheet goods. Adhesives and other chemicals
Your chemical safety program must include the
■■ Adequate Personal Protective Equipment
from dry-cutting quartz, stone or masonry, and from exposure to silica or chemicals released
labeling standards used in different countries.
employee. Working while using a respirator can be
share a respirator.
enter your body is through inhalation. Surface
that replaces the various classification and
assess the employee and verify it is safe for that
1: Respiratory Protection
most common way chemicals and hazards
GHS is an internationally agreed upon system
chemical
respirator. Extra training, especially on cleaning
more frequently than any other regulation. The
(GHS) of Classification and Labeling of Chemicals.
Before using a respirator, a physician must
10. Machine guarding for power transmission
The Respiratory Protection Standard was cited
modified the Hazard Communication Standard
violating the Hazard Communication Standard. you use and store in a comprehensive Hazard
28 • Vol. 11 / Issue 4 • International Surface Fabricators Association
employees
■■ Quick drench showers and eye wash stations (as required, such as for the fork truck battery charging area)
3: Occupational Noise Exposure The third most frequently cited standard was
noise exposure. Cutting, shaping, and similar
tasks involved in surface fabrication work can generate significant noise. Once you have
noise-induced hearing loss, it is permanent and
irreversible. However, it is 100 percent preventable so OSHA requires employers to assess noise
levels, and set up a hearing conservation program when safe limits are exceeded.
OSHA’s hearing conservation program has six components:
1. Initial noise measurements (monitoring) at each work area.
2. If initial monitoring shows noise levels at work stations could be at or above 85 dbA, then
monitoring must be performed on an ongoing
basis to assess the noise levels in the workplace
and calculate the time-weighted average.
You must have a formal written procedure for
loss must be trained on their risks and how your
of equipment to be serviced. All sources of energy
3. All employees at risk of noise-induced hearing program protects them.
4. Audiometric testing must be done to measure changes in hearing capability. A baseline
audiogram must be done within one year of
first exposure. Additional tests must be done
annually to show if there is any loss of hearing
by enclosing the plug. When acquiring new
possible.
ensure that it is capable of being locked out. If
cannot reduce sound levels to acceptable limits,
locked out, tagout devices may be used in lieu of
used. Hearing protector attenuation levels vary, so
protection equivalent to a lockout program.
implemented to reduce sound levels as much as
equipment or overhauling current equipment,
6. When engineering and administrative controls
machines or equipment are not capable of being
hearing protectors such as ear plugs must also be
lockout devices. The tagout program must provide
powered industrial trucks for handling of slabs and
finished products is common at surface fabrication shops. The majority of fork truck accidents are
caused by lack of safe operating procedures and safety rule enforcement, as well as inadequate
training. ALL personnel who work with or around
forklifts must be trained on potential hazards and safe work practices. Operators must be trained
specifically on the type of truck they will use and the working conditions encountered. Refresher
training, including an evaluation of each operator’s performance, must be conducted at least every
three years. Other material handling citations last year included slings and overhead and gantry cranes.
5: Lock out/Tag out The purpose of a lockout/tagout program is to control the release of hazardous energy when servicing or maintaining equipment.
Proper lockout/tagout procedures safeguard workers from hazardous energy releases of
electrical, mechanical, hydraulic, pneumatic, chemical, thermal or other energy sources.
Poor lockout/tagout procedures can lead to
crushing, electrocution and amputations. Each employer must develop a site-specific energy
control program for their workplace. Each type of machine and equipment must have specific
lockout procedures when it is being maintained
or serviced. This is generally done by affixing the appropriate lockout or tagout devices to energy-
isolating devices and by de-energizing machines and equipment.
most frequently cited issues. An average of one worker dies from electrocution on the job every
they identify the individual users.
locked out. Lock out plug-connected equipment
Powered Industrial Truck regulation. The use of
Electrical hazards was number seven on the list of
particular equipment or machinery and ensure that
job rotation or engineering controls, must be
Another frequently cited standard was the
Components/Equipment
Use only lockout/tagout devices authorized for the
5. All feasible noise controls, such as isolation,
4: Powered Industrial Trucks
7: Electrical Safety, Wiring methods, Electrical
You must provide the appropriate locks and tags.
Use lockout devices for all equipment that can be
reduces their noise exposure to a safe level.
(as outlined above).
must be identified and controlled.
ability at any frequency.
employers must ensure each employee’s protector
implement a full Respiratory Protection Program
shutting down and locking/tagging out each piece
day. Even low voltage or low current (amperage) can cause serious harm or death.
Use of flexible cords must be in accordance with OSHA regulations, must be inspected before
each use and may not be substituted for more
permanent wiring. Cords used in a wet area must be protected by a GFCI device. Electric poweroperated tools must either be of the approved
double-insulated type, or grounded through the
ground wire. Never use electric cords for hoisting or lowering tools.
Only the employee who applied a lockout/tagout
device is permitted to remove it, except in specific
Wiring methods, components and equipment for
special circumstances.
general use must be of the proper classification
and current carrying capacity. Surface feeder and
Provide training for all employees authorized
branch circuits must be marked with their capacity
to apply locks and tags. Training must include
rating. Only trained electricians can be allowed to
elements of the energy control procedure relevant
work “hot” or in hazardous (classified) locations.
to the employee’s duties or assignment. Employee
Electricians must follow safe work practices and
training must be documented.
have the appropriate safeguards for personal
Inspect energy control procedures while they are in use at least annually.
6: Air Contaminant levels (the Z tables).
protection.
8: Personal Protective Equipment (PPE) Employers are required to conduct a hazard
The Z tables list acceptable levels of air
assessment to identify hazards that do or could
chemicals. Employers must review the Z table
edges, noise, vibration, dangerous equipment,
specific detailed Air Contaminant regulations.
hazards cannot be completely eliminated through
or polishing granite, has a specific regulation
must provide adequate protective clothing and
contaminants for a wide variety of hazardous
require PPE, including heat exposure, sharp
list, as well as the 1910.1000 through 1910.1053
dust and chemicals. When exposure to these
(For example, silica dust, generated by cutting
safe work practices and engineering controls, you
1910.1053 under the air contaminants standard).
equipment at no cost to each employee. This may
The air contaminants regulation (1910.1000)
shields, respirators and hard hats, depending on
also relates to both Hazard Communication and Respiratory protection programs listed above.
OSHA requires you to determine which chemicals are released into the air at your workplace and how it compares to the safe limit for each air contaminant present. Then you must use all
feasible engineering controls, such as substitution or ventilation, along with administrative controls, regulated areas and safe housekeeping
procedures, to reduce levels as much as possible. If these controls don’t achieve compliance,
personal protective equipment must also be used to keep the air contaminants exposure of employees within safe limits. The hazard
include gloves, goggles, hearing protection, face the situation. Steel toe shoes and prescription
glasses must also be provided by the employer if the employee is required to leave these items at work.
Employees must be trained how to use and
maintain their PPE. If employees are allowed
to provide their own protective equipment, it is still the employer’s responsibility to assure its adequacy, maintenance and sanitation. PPE
must be reasonably comfortable, must have the proper fit and must not overly interfere with the
movements of the wearer. It also must be durable and easily cleanable.
communication standard requires that you train
It is the responsibility of the employer to ensure
to at work. If respirators are required, you must
clean and in good repair. PPE citations last year
your employees on the hazards they are exposed
that PPE is worn when required and that it is kept International Surface Fabricators Association • Vol. 11 / Issue 4 • 29
included eye and face protection, hand protection and foot protection. 9: Overhead and Gantry cranes Cranes take many forms but this past year’s citations focused on the overhead and gantry crane category. This year inspectors cited lack of frequent and periodic inspections, the use of electrical components and pendant controls that did not fully comply with subpart S (the electrical code requirements), a lack of a comprehensive
or barrier guards, guarding by location (where
controls are away from the point of operation)
and guarding by device (such as a light curtain).
According to regulations, one or more methods of
machine guarding shall be provided to protect the
operator and other employees in the machine area from hazards such as those related to the point of
operation, in-running nip points and rotating parts.
Employers should note there was a significant change to the “Walking and Working Surfaces” section of the OSHA code. This expanded code includes specific requirements for fall protection if the employee will work more than 4 feet above ground level, unless working from a secure ladder. We anticipate that this area of the code will see increased citations over the 2018-2019 year.
Walking and Working Surfaces
Ultimately it is the responsibility of the employer
Although not among the most cited problems.
to provide a safe workplace, and an effective
preventative maintenance program and failure
Did you Know?
to inspect slings and hoist rigging prior to use. The crane section also was the subject of two 5a citations related to failure to secure the slab
Did you know that ISFA offers a full suite of Safety Training Videos and Manuals for meeting OSHA Requirements? Everything from a full Federal OSHA Compliance Manual to a specialized video on the new Silica Requirements are available. All video options also include handouts, a quiz, and a certificate of completion document. Prices range from $90 to $150 depending on the content provided. Are you interested in learning more or obtaining a copy for yourself? Just send ISFA a quick email and we will provide you with a full safety product offering to review at info@isfanow.org.
prior to lifting, exposing the employee to potential crushing injuries if the slab were to slip in its slings. 10: Machine Guarding for Power Transmission and Point of Operation
The number 10 most cited safety issue was with machine guarding. Machine guarding citations this year focused on power transmission and point of operation. Employers must evaluate and use the most effective means of machine guarding. There are three basic means of machine guarding; Fixed
For more information, go to isfanow.org/info and list RS #14 30 • Vol. 11 / Issue 4 • International Surface Fabricators Association
safety program not only benefits workers, but also increases productivity and reduces costs, including reductions in workers’ compensation premiums. While it takes plenty of effort, it’s a winning proposition all around.
About the Author
Mary E. Malotke is Senior Engineer for TechneTrain, Inc., and reviews new general industry regulations and provides updated OSHA training to students at the University of Cincinnati through OSHA’s Great Lakes Training Institute. TechneTrain has a full line of safety training programs and reference manuals designed for the surface fabrication industry, including a turnkey employee training program for the new airborne crystalline silica regulations. These products are available from ISFA at discounted prices. For further information visit www.technetrain.net or call (800) 852-8314.
Developing a Winning Sales Team Four fundamentals for focusing sales success By Kirk Heiner
BUILDING A STELLAR SALES STAFF ISN’T EASY. BUT IT CAN BE SIMPLER. Creating a winning team takes a laser focus,
deep understanding of people and commitment
to the cause. There are several simple steps you can take to quickly improve both your team and the results they’re getting.
If you have a sales staff that is not generating
the results you want, there are some methods that work.
There are four fundamentals that affect nearly
every aspect of sales success. These four factors are driving your results, and as a manager
keeping them front and center will give you the ability to tap in to your team’s true potential. Fundamental 1 – The Right People Having the right people on your sales team
is the first critical factor affecting your sales success. Many people involved in sales
shouldn’t be. In fact, it’s been estimated that up to 80 percent of people in sales should be in a different line of work.
You can’t make a winning team from flawed
candidates. Lackluster sales reps and designers will cause you to struggle to achieve your sales goals. You need people who want to succeed and are willing to do what it takes to win.
Everyone wants success, but only a handful
are willing to dedicate themselves to working to make it happen.
There are only three types of people you can hire to build your sales team: Winners, losers and potential winners. 1. Winners - Winners don’t need much. They are out to win and will achieve great results with limited support and effort. They love the thrill of victory. They constantly work to gain greater knowledge and understanding so they can be better. You’ll find them reading articles, asking questions and searching for tips on how they can become a superior sales person. The best salesman I ever employed would often have a new book on sales on his desk, even though he was already the best salesperson on the team. Winners seek to improve. 2. Losers - Losers will zap your energy, frustrate your staff and create a negative environment within the organization. They are toxic. They talk about improvement, but actually resist it at every turn. They aren’t willing to do the hard work that makes selling easy. They can drag the entire team down if kept on. Not everyone who brings up issues are losers or negative. Sometimes you must truly listen to what your salespeople have to say and address important problems. Don’t put someone in the loser category just because they point out areas of trouble.
We don’t pay our staff simply to agree with us or to ignore the obvious. But if they are just plain negative and not working hard to improve your business, then you must get them out of the organization as quickly as possible. It may not be easy, but if they aren’t diligent in positively affecting your business and are simply sowing the seeds of negativity, they can ruin what is otherwise a potentially great sales team. 3. Potential Winners – These people are diamonds in the rough. They are your big moneymakers of the future. However, you must nurture and develop these treasures. They don’t yet possess the knowledge and skills they need to consistently succeed. It’s your job to hone and polish their skillsets. This is especially important at a time when unemployment is low and jobseekers are not plentiful. Every salesperson you are able to convert into a winner is a big step toward a more successful sales team. You must make it a priority to invest the time to give them the training they’ll require to be dynamic sales superstars. All Star teams are made up of top talent. Developing a winning team requires letting go of anyone who is unwilling to commit to creating success. It also means filling your roster with winners and developing potential winners. International Surface Fabricators Association • Vol. 11 / Issue 4 • 31
1. Learn To Coach – You can take a deep dive into understanding the coaching process. Spend time educating yourself not just in the area of sales, but also in best practices of adult learning.
Fundamental 2 – The Right Psyche Having the right psychology is the next critical key. How your people think affects their
performance and the atmosphere within your organization.
How they view their position, the company and their future are the critical components. If they feel they’re not gaining ground and heading
towards a positive future, they will not be able to move your company’s agenda forward.
An old proverb says, “Above everything else,
guard your heart. For it affects everything else.” This is profound.
What your salespeople think, feel and believe makes a difference.
Most companies have no plan in place to keep their sales people empowered and enthusiastic. Don’t let others steal this valuable asset from your sales team’s tool chest. And let me tell you, it’s easily stolen.
Believe it or not, YOU play a major part in all this. As their leader, you can dramatically impact their psyche, and as such their performance. These
are critical factors affecting your sales numbers. Don’t miss this big difference-maker.
results. Ask any winning coach if psychology affects performance and you’ll only hear one resounding answer: “Absolutely!”
Fundamental 3 – The Right Skillsets The right person with the right attitude can
Often sales managers seem to have a blind spot
accomplish little without the right skills to get the
team’s morale. Here’s the key.
Many people who sell products or services for a
when it comes to the little things affecting their
When someone feels empowered, they become unstoppable. But when they feel frustrated,
neglected or unsupported, they will fall short of reaching both their goals and yours.
In sales, a vital word is “courage.” You have
the power to encourage or to discourage your people. A simple comment from leaders can make them feel fantastic or disheartened.
job done.
living have no training on the sales process.
About 90 percent of all sales people have never
read a single book on the subject. And 95 percent haven’t attended a seminar on sales to hone their skills over the course of the past three years.
for improving their game.
You want to also beware the impact others are
untrained sales people cost them money.
accountants, HR, production staff, support
be expected to get great results.
having upon your sales team. It can be your
Salespeople without proper selling skills cannot
personnel or anyone who interacts with your
Common Challenges
of what may be affecting your team’s psyche. It’s been said, “A sale is nothing more than a transfer of enthusiasm.”
Most companies have no plan in place to keep
their sales people empowered and enthusiastic.
Your people need it to win. Don’t let others steal this valuable asset from your sales team’s tool chest. And let me tell you, it’s easily stolen.
Build your people up. Their psychology is a
powerful tool that you will need to create winning 32 • Vol. 11 / Issue 4 • International Surface Fabricators Association
The only time sales people are making you money is when they are contacting, talking to and meeting with prospects and clients. That means regularly getting in front of new prospects, giving sales presentations, quoting jobs and following up to close the sale.
Here’s the BIG takeaway.
Sales managers must grasp the fact that
needles here. However, you do want to be aware
Take a look at where your sales people are spending most of their time. If they are constantly doing low-payoff clerical duties or data input, they can’t make you any real money. Even worse is if they are chatting around the water cooler, where no work is getting done.
to be the best at what they do. Winners train to
Professionals in every industry train and practice
to go out and win.
workhorse. You don’t need to walk on pins and
What activities are your people busy doing throughout the day? If they are doing too many non-sales actions, it will be almost impossible to achieve victory.
You must stay sharp if you want to win.
be the best. They don’t neglect carving out time
salespeople. You can’t let other staff beat your
Fundamental 4 – The Right Actions
Having a handle on their main activities through the day will help you see what may be holding them back. Right actions bring right results.
Everyone on your team can be filled with either
confidence or insecurity. This affects their ability
2. Outside Help – You can bring in a professional to train your team. It can be an in-house event followed up with weekly or bi-weekly sessions to embed good habits. There are also some great online courses you can employ to help you make the most of your sales team.
As a sales manager, there are 101 areas in which you could place your efforts. That’s the problem. But, it’s not about what you could do, it’s about what you should do. These four factors hold the key.
Often, the new sales manager was given the
If you focus on these four fundamentals, your sales success will be simple, strategic and inevitable.
numbers. That doesn’t always translate into
About the Author
job because he or she had the highest sales
being able to inspire, develop and manage other salespeople.
Sometimes the best salesperson is unable to lead others.
Many managers feel they can’t take the time to
spend coaching their sales team. They may feel
unequipped in the area of teaching and training.
If you don’t feel comfortable conducting training
sessions, you’ll struggle to create a winning sales team. Here are two options.
Kirk Heiner has more than 30 years’ experience in the kitchen & bath Industry. He helps showroom owners and managers increase market share by becoming radically customer driven. He’s conducted training events and seminars for corporations like Lowe’s, DuPont, Danze, Stock Building Supply, AWFS, KBIS, the National Kitchen & Bath Association and many more. For more information or to contact him, visit www.KBShowroomSales.com.
Corporate Culture – The Genesis Servant leadership and the essence of corporate well being By Paul Max Le Pera
What could be a company’s greatest
pressure, readily understand the needs of the team
asset (or liability) is difficult to quantify.
and deliver on them so as to optimize the cohesion
can see its effects in the form of things
Every individual adds a component to corporate
It exists, but you cannot touch it; you like attitude, décor, spirit, protocol,
communication and relationship, but you cannot directly see it. But, it can have
positive or negative effects, depending on how it is nurtured.
The effects most demonstrably manifest themselves as employee turnover, trust,
relationships, job satisfaction, productivity and end-user satisfaction. While it affects every
department and employee, it is rarely actively
managed. It tends to be dismissed as a “given” or something that just exists that people must
and by doing so, help optimize performance.
for example, the source for these problems must more daunting task.
If the leadership primarily looks out for themselves,
the values a company possesses, the degree to
always needs to look good and be right, fails to
which they are shared and enforced, the behavior
lead by example, and/or practices a finger pointing/
demonstrated by its leaders and how well down-
blaming style of accountability, problems are likely
stream management is aligned and consistently demonstrates the values of servant leadership.
to persist. Outdated narcissistic leadership styles
When in harmony, a cohesive team can be one
and even apathy of team members.
can be a source for negativity, self-centeredness
of the company’s most powerful assets. This
Targeting those behaviors without targeting
positive energy among employees is contagious
how the leader serves or fails to serve may be a
and self-perpetuating. Therefore, servant leaders,
colossal waste of time, energy and money. If the
at all levels within an organization, serve as the
executive is the fulcrum to solving the problems,
pillars that anchor the corporate culture. It starts
but is also the root of them, by their very nature,
at the top and trickles down, permeating every spoken and unspoken variable of the company’s
taken to build a quality foundation.
existence.
There is a special style of leadership known as
The healthy change I see growing is that many
foundation for a healthy corporate culture. Servant
maintaining a healthy corporate culture – they see
and paths to grow for its team. Servant leaders
that the very thing they are challenged to do,
the needs of others first to help them develop and
customers, is best achieved by maintaining happy
so. Essentially, the servant leader is servant first,
many people devote a significant portion of their
“servant leadership” that best establishes the
of today’s leaders focus on establishing and
leadership focuses primarily on the well-being
this as non-negotiable in their duty. They realize
will share power, not use it to dominate; they put
which is deliver results, profits, ROI and happy
to become more productive and most willingly
healthy employees and the very atmosphere that
which instills a sense of self confidence, healthy
waking hours.
team’s sense of self.
turnover or increase customer satisfaction ratings, also be identified and fixed, which can be a much
culture. However, this input is often shaped by
conform to. However, there are steps that can be
autonomy and a feeling of appreciation within their
So when trying to fix chronic tardiness, end high
they may not be willing or humble enough to hear or believe they are part of the problem.
Corporate culture is more than just employee
attitude, it is also the reinvesting in employees, and showing appreciation, empathy and a degree of
servitude by the leaders. As a whole, these items create an atmosphere of safety, a willingness to
go the extra mile and a sense of belonging among employees. What ensues tends to be increased productivity, more job satisfaction, decreased
turnover and increased customer service. If you
can develop a spirit of community, employees are
more willing to help one another and pitch in, when they see that their efforts are supporting a greater
You, or outside specialists, can analyze, assess,
good than just their weekly paycheck.
evaluate and make necessary changes to support
With this understanding, it becomes apparent why
positive outcomes, growth, morale and lower
emotional intelligence. Emotional intelligence is
the root cause, relapse to a declining atmosphere
servant leadership also requires a relatively higher
turnover, and yet, if the symptoms are fixed but not
critical to a leader’s ability to stay calm under
is inevitable.
A leader’s dream should be to have “super-
performing” employees because the leader gave them their time, respect and a caring safe place
in which to park a large percentage of their lives. International Surface Fabricators Association • Vol. 11 / Issue 4 • 33
While corporate culture is an intangible asset that can’t be physically touched or seen, its effects can be certainly be felt and observed. Building a solid corporate culture is also a critical way a leader can remain successful. Although there are many contributing factors to this dynamic,
one core truth remains: “Happy employees make happy customers” and
therein lies the magic of investing in the emotional and financial well-being of your people.
Foreign-owned companies that establish domestic operations must add
successful cultural integration as well as leadership style to create a healthy
values here, disregard the importance of playing by some of the most widely held norms here and may fail to successfully culturally integrate well. The failure of foreign-owned companies to culturally integrate is pervasive and a dynamic that has played out repeatedly here in the United States. The failure to culturally integrate also stems back to the leadership style and core values. Essentially, servant leadership requires humility, in which there is little room for ego. If the leadership is not mentally tough, emotionally intelligent and, to some extent, spiritually evolved, they may not have the tools to serve others. A genuine care for others, putting others first, rolling up your sleeves and helping, talking to the lowest level employee as often and with the identical respect as the highest are all elements that make servant leadership the single most important KEY to establishing a healthy corporate culture.
corporate culture. This dynamic is very powerful and often discarded, for example, under the guise of ignorance or sadly, egotistical bravado by
Here are just a few questions that can help identify items which negatively affect corporate culture:
management. Sometimes, the deadly belief pervades that the product, not its people, defines the company. Both are needed and both are of equal
■■ Are there gender or other biases in the manner and tone management speaks to their teams?
to company sustainability.
■■ Does management do anything to acknowledge their teams around key holidays?
importance, with employees often tipping the scale of what is the key driver While the United States is a melting pot of many cultures, collectively we have American customs, ideals, morals, ethics and core values around
■■ What does the office environment look like? Is it a dark and quiet, almost sweatshop like atmosphere?
teamwork, religion and interpersonal relations, to name a few. They can be
different than much of the world. American-owned and operated businesses
■■ Do leaders fail to acknowledge the contributions by their employees and need to take the accolades all for themselves?
have set a standard with respect to working hours, general demands, manner of being addressed and spoken to and expectations of what are “normal”
working conditions. Foreign-owned companies who attempt to set foreign
■■ Does the leader hire good people and tell them what to do instead of hiring good people who can offer insight to the management about what they should do? ■■ Does the management provide a safe environment to contribute and provide constructive feedback or is constructive feedback seen as disloyalty, or even insubordination, to the leadership? One of my favorite definitions of corporate culture is by Louis V. Gerstner, Jr., former CEO of IBM, who said, “Until I came to IBM, I probably would have told you that culture was just one among several important elements in any organization’s makeup and success ... I came to see, in my time at IBM, that culture isn’t just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.” While corporate culture is an intangible asset that can’t be physically touched or seen, its effects can certainly be felt and observed. Establishing and maintaining a healthy corporate culture IS the end game. Once your teams are emotionally vested in their leader, the company and its values, you create super-performing people who feel safe and appreciated. The common attitudes and beliefs of a company’s greatest asset, their people, significantly determine a company’s success. Corporate culture is an asset that requires re-investment and whose ROI is seen as lower turnover, productivity, sense of teamwork, total contribution, and more satisfied and retuning customers. Don’t overlook this important concept if you want a truly successful business.
About the Author Paul Max Le Pera is president of Global Surfacing Alliance, LLC, a global consulting and product sourcing firm. He can be reached at PMax@GlobalSurfacingAlliance.com.
For more information, go to isfanow.org/info and list RS #15 34 • Vol. 11 / Issue 4 • International Surface Fabricators Association
Here.Now.News. From the Desk of Amy Miller, Executive Director
The Gift of Presence As we approach the holiday season, I can’t
So, how can you give someone else (and
thoughtfully considering what to give my friends,
actually very simple (albeit difficult) to do.
help but think about gifts. I love to spend time family and co-workers. There is a sense of
anticipation and excitement associated with
yourself) the gift of presence this year? It’s Pull the plug.
gift giving. “Will they like it? Will it touch their
That’s it. Just pull the plug on your electronic
about someone, and we take the time to think,
happen. Don’t believe me? Give it a try! Below
heart? Is it the right size?” When we truly care
look and select the perfect gift, it says so much
more about how we feel about them. A carefully selected gift says that we care about the other
person, we notice them, we’ve studied them, we really “get” them and they are worth more to us than a gift card from the local gas station. On the flip-side, it’s also fun to be on the
receiving end. It’s fun to be surprised, noticed
and recognized. Even if you truly don’t want or need a thing, it always feels nice to receive a well thought out gift.
This year, I’d like to suggest that you give each
and every person on your list the same gift, and while you’re at it, I suggest you give this gift to yourself, too!
The gift is presence. There is no greater gift that you can give another human being than the gift of your undivided
and whole-hearted attention and presence. Big
screen TVs, diamond rings, the latest I-thingy or even a Mercedes-Benz with a big red bow on top can’t hold a candle to the gift of time.
Time is what we all want more of, but we
can’t buy. It’s our most precious commodity, and nothing says, “I care” more than the gift of uninterrupted attention. I think it’s also
safe to say that this precious resource has become even more valuable throughout
devices and sit back and watch the magic
are five ways to give yourself (or someone you love) the gift of presence this Holiday Season. Consider it my gift to you...
1. Take a walk outside. (This one works well
alone, or with another person, and the weather
doesn’t have to be perfect for it to be enjoyable.
You might be surprised how great cold and rainy can be!)
2. Read a book. (Again, this one works well
alone, or with another person! Just don’t use a
kindle or a device. Pick up a good old-fashioned hardbound book.)
3. Start a gratitude journal. (You can journal
about how you’re grateful for someone else and give it to them as a gift, or it can be an exercise just for you.)
4. Bake or cook. (There’s something about
creating something to be enjoyed that is both relaxing and rewarding.)
5. Take a drive. (Whether alone or with another, a nice drive is an excellent opportunity to be alone with your thoughts, or to have a meaningful conversation.)
I hope you’ll consider both gifting and accepting the gift of presence this year.
Wishing you a multitude of blessings,
the last 10 years. With the advent of smart
phones, personal electronics and social media (all designed and intended to save us time
and draw us closer together), we’ve actually
decreased our “free” time available, making it even more precious and rare.
Amy Miller
ISFA Executive Director
ISFA Events & Training
For additional information and registration options, please visit www.isfanow.org, or email amym@isfanow.org. Personalized training options are also available. Email carol@isfanow.org for more information.
ISFA at TISE Jan. 24 – 25 Las Vegas, Nev. ISFA Booth #15 D Solid Surface Training Hosted by GECKO SSS Feb. 5 – 7 San Antonio, Texas Industry Roundtable Hosted by Rockin’teriors and CaraGreen Sponsored by Moraware, Cosentino and Marva/Neolith Feb. 5 – 7 Raleigh, N.C. ISFA Spain Trip Hosted by Cosentino March 5-8 Madrid, Spain Gen 2 Event Sponsored by Moraware July Detroit, Mich. Industry Roundtable Hosted by Precision Countertops September Portland, Ore. ISFA 2019 Annual Conference Oct. 20 – 23 Scottsdale, Ariz. Industry Roundtable Hosted by INDEKO December Guadalajara, Mexico
AmyM@isfanow.org
International Surface Fabricators Association • Vol. 11 / Issue 4 • 35
ISFANews ISFA Wraps Up Successful Year Annual Conference ISFA held its 2018 Annual Conference Oct. 23 to
26 in Cancun, Mexico, which included numerous
educational sessions and networking events, along with its 4th quarter board of directors meeting, annual member meeting and awards dinner. Around 50 industry professionals spent the
better part of a week interacting, sharing ideas, participating in presentations and both formal
and informal discussions. The results from the
2019 ISFA Board of Directors Election were also announced at the event.
“This was an opportunity for businesspeople and
professionals in all areas of the surfacing industry
to learn and share ideas as well as best practices,” said ISFA Executive Director Amy Miller. “Some of the best and brightest people in the industry
came together and really got to know each other
Omar Salazar, Shop Manager of Rockin’teriors (center), accepted The 2018 ISFA Fabricator of the Year Award from incoming ISFA President Augie Chavez and Executive Director Amy Miller on behalf of the company.
and spend some productive time further educating themselves in an enjoyable atmosphere.”
exemplary service to ISFA and/or the decorative
Speakers and presenters included Aaron Crowley,
surfacing industry, with overall excellence. The
well-received book Less Chaos More Cash; Ted
quality and ethics, while also making sure to leave
expert, Geoffrey Gran, owner of The Countertop
committed to eco-friendly fabrication, installation
fully-automated fabrication shop that handles solid
Florence, and they will be a vital part of North
equipment experts, suppliers and manufacturers,
attended the conference and proudly accepted the
of Crowley’s Granite Concepts and author of the
company earned the award for focusing on
Janusz, business speaker and communications
every customer happy. Rockin’teriors is also
Factory Midwest, a large, Chicago-based and
and materials. They recently weathered Hurricane
surface, granite, quartz; as well as various other
Carolina’s rebuilding. Shop Manager Omar Salazar
all to talk about business improvement and the
award on the company’s behalf.
latest advancements in the industry.
ISFA Annual Award Winners Announced At the Annual Meeting and Awards Dinner, ISFA announced the 2018 ISFA Awards winners, as voted on by the association members.
The ISFA awards are chosen by association
members, and given to those in the industry that stand out as the very best.
The Fabricator of the Year Award was given to
Rockin’teriors (Laura Grandlienard), a world-class fabricator of a variety of hard surfacing products located in Raleigh, N.C. The Fabricator of the
Year is awarded to a fabricator member company that in the past year has best exemplified the
ISFA ideals of quality, innovation, character and
The other honored winners are: The Innovator Award is for the member firm or individual who goes outside the box to create a product or system that enhances the life or
elevates the role of the surface fabricator. The
2018 Winner is CREA DIFFUSION (Thierry and
Laurent Delles). Based in France, the company
has consistently pushed the boundaries of solid
not possible” but rather saying “let’s make that possible” and succeeding.
The Associate of the Year Award is given to
an associate member company that in the past year has best exemplified the role of servicing
the needs of fabricator member companies, and
who has best supported ISFA in all activities. This year’s winner is CountertopResource.com, which works closely with ISFA to regularly disseminate information about its programs and projects.
Additionally, the company serves ISFA members and the industry by providing daily news and
product updates, as well as articles, editorials
and events. It also offers a monthly newsletter to the industry (that generally includes upcoming
ISFA events, news and information). And it has a
secondary website, GreenSurfaceResource.com, dedicated to green building, which is becoming more important to the future.
surface, and still does, coming up with unique
The Envision Award is given to the manufacturer
cladding and decorative patterns, as well as
imaginative and special for the surfacing industry.
ways to use it in thermoforming applications,
getting it placed in very high-profile locations such as the Palace of Versailles and the recent exterior application on an entire building in downtown Paris. They are among the top solid surface
innovators in the world, never saying “that’s
36 • Vol. 11 / Issue 4 • International Surface Fabricators Association
member that excels in creating something
The 2018 winner is Park Industries. The company developed and implemented a traveling Digital
Stoneworking Expo to help fabricators take their business to the next level and has been putting on these events now for 10 years, and growing
ISFANews programing each year. During these live events,
insight, but are confident that the new board
digital fabrication process, and metrics for better
enthusiasm to the group.”
participants learn about new technologies, the
members will also bring great perspectives and
management, and they are educated through
Retaining their positions as Directors are Matt
machine demonstrations, fabricator presentations
Kraft of Custom Marble in Millstadt, Ill.; Adam
and shop tours. These events help fabricators to
Albee of Counter Culture in Lincoln, Neb.;
meet their production and labor demands.
ISFA’s founder Mike Duggan was inducted into the ISFA Hall of Fame, joining a long list of
esteemed industry professionals. The Hall of
Fame Award is given to the individual who has,
in the course of his/her career, made significant
Kelley Montana of Humboldt Countertops in Augie Chavez of GECKO Solid Surface Solutions in San Antonio, Texas, will serve as the 2019 ISFA President.
Eureka Calif.; and Steve Stoddard of Advanced Surfaces in Corry, Penn., as well as Jim
Callaghan of GranQuartz, who will remain on as an Associate Member Representative.
contributions to the decorative surfacing
Secretary in 2019. Paul “Max” Le Pera, of Global
2018 and Beyond
industry, and has demonstrated leadership and
Surfacing Alliance in Cranbury, N.J., will serve
commitment to the ideals of ISFA. Duggan’s
as Vice President, and Mike Langenderfer of
Also at the annual meeting, Executive Director
drive, intelligence, creativity and hard work were
The Countertop Shop in Monclova, Ohio, will
the key elements to founding the organization.
continue to serve as the Treasurer.
He was the original catalyst that brought together the founding members of the association more than 20 years ago and pushed them to work
together with him to create ISFA (ISSFA), which has done so many good things for the industry and fabricators over the years.
ISFA 2019 Board of Directors Announced Also at the ISFA Annual Conference, the results of the 2019 ISFA Board of Directors election as well as 2019’s officers were announced. The new board convenes January 1. Augie
Chavez of GECKO SSS in San Antonio, Texas
will take over as ISFA President, and 2018 ISFA
Leaving the board having fulfilled their service periods are Ryan Miller of VT Industries in Holstein, Iowa, who served as ISFA President in 2017; and Jessica McNaughton of CaraGreen in Carrboro, N.C., who served as an Associate
putting on four successful regional Industry Roundtable Events, six On-Site Training
sessions, 240 CEU presentations, adding 70 new members, and putting out this quarterly publication, Countertops & Architectural
Surfaces, plus our annual Buyers’ Guide and
four quarterly Surfacing News email newsletters.
Member Representative.
Plus, she announced some of the association’s
New to the board are Steve Mast of Precision
facility in Spain, and additional regional events
Countertops in Wilsonville, Ore., as Director, Austin Maxwell of Maxwell Countertops in Farmer City, Ill., as Director, Eric Tryon of Premier Surfaces in Alpharetta, Ga., as Director, and Joe Connolly of SASSO as Associate Member Representative.
President Kate Dillenburg of Bisley Fabrication in
“We are so thankful for the great work Ryan
Past President, as well as taking on the Board
President Augie Chavez. “We will miss their
Gresham, Wis., will move to serve as Immediate
Amy Miller reviewed the year in ISFA, including
and Jessica put in on the board,” said incoming
plans for 2019, including a trip to Cosentino’s
and training opportunities, as well as the location of the 2019 ISFA Annual Conference to be held
at the Mountain Shadows Resort in Scottsdale, Ariz., Oct. 20 to 23.
For more information about the annual meeting or any of ISFA’s upcoming events, visit www.ISFAnow. org, email info@isfanow.org or call the ISFA office at (412) 487-3207.
Thanks to our 2018 ISFA Annual Conference Sponsors: PRESENTING SPONSOR
SPONSORS
International Surface Fabricators Association • Vol. 11 / Issue 4 • 37
ISFANews ISFA Completes Texas Solid Surface Training
ISFA to Offer Next Solid Surface Fabrication Training Class in February
In September, ISFA put on its first Solid Surface Total Fabrication Training class at a new location – Gecko Solid Surface Solutions in San Antonio, Texas.
DID YOU KNOW:
Eight people took the inaugural course held at this new location for training, with four participants being handson fabricators and four being observer participants.
surfaces?
The 2-½-day class ran Sept. 11 to 13, and was conducted by experienced ISFA Solid Surface Trainer Chris Pappenfort. Participants of the class learned the ins and outs of solid surface fabrication and all participants were awarded certificates of completion with several being new members of ISFA. Another Solid Surfacing Total Fabrication Training Program has been scheduled at the same location in February. In addition to this training program, the association also offers ISFA On-Site training for both solid surface and quartz/granite, in which the trainer travels to shops to help them set up viable fabrication operations. More information on ISFA training programs is available a www.ISFAnow.org or by emailing carol@isfanow.org or calling (412) 487-3207. (More information about the upcoming training class in article to the right.) THANKS TO OUR SPONSORS
■■ There is a newer more efficient technique
for heat generating (cooktop) cutouts in solid ■■ Different solid surface manufacturers have different requirements for reinforcing seams? ■■ Support requirements vary for different solid surface brands?
■■ Minimum thermoforming bend tolerances are allowed with different solid surface brands?
■■ ISFA keeps up-to-date on fabrication/
installation requirements for the Top 10 solid surface brands?
Learn about all of these topics and much more at our Solid Surface Fabrication
these staff members better sell and support fabrication work.
The class is taught by highly-skilled training professional, Chris Pappenfort. Chris has
more than 30 years’ of industry experience,
Training Class!
including a stint as the Technical Services
ISFA will once again be offering its Solid
for 25 years. During his tenure, he obtained
Surface Total Fabrication Training class from
Feb. 5 to 7 at Gecko Solid Surface Solutions in San Antonio, Texas.
Manager for a DuPont Surfaces distributor instructor certifications from numerous
solid surface manufacturers and suppliers. In addition, he helped upgrade DuPont’s
The class represents an opportunity for
fabrication and installation manuals and has
trained or to pick up an entirely new skill set
regional facilities and on-site, since 2014.
fabricators to send new employees to be
conducted ISFA solid surface training, both in
for their businesses.
The class is $995 per person, and ISFA
The 2-½-day event provides an equal amount of hands-on training and in-class learning.
The ISFA Solid Surface training program is designed to meet the needs of surfacing businesses. The course takes students
ISFA Trip to Cosentino in Spain
the ins and outs of fabrication will help
through the essentials of solid surface
fabrication and installation, and is approved by all major solid surface manufacturers. The training program includes product
membership is required to participate in the
training class. Lunch and shuttle to and from a specified hotel with a room block discount (Holiday Inn Express) is included, but other
meals and hotel must be paid for separately. In 2019, all those completing the full session will receive the following benefits:
■■ A certificate recognizing they are an
ISFA Certified Professional Solid Surface
ISFA Fabricator Members have been invited to visit and tour Cosentino’s headquarters and quarry in Spain from March 5 to 8. Trip participants are responsible for airfare only, as Cosentino has graciously volunteered to cover the costs for the hotel and food. The trip is limited to 15 attendees, and is first come, first served, so those interested should contact ISFA as soon as possible.
knowledge, handling, inspection,
Interested individuals should contact ISFA Executive Director Amy Miller at amym@isfanow.org or by phone at (567) 239-2102.
observer option for those who do not need
set by many distributors and manufacturers.
benefit from an understanding of the process,
For more information or to register, visit www. ISFAnow.org or contact Operations Manager Carol Wilhite at carol@isfanow.org or (412) 487-3207.
38 • Vol. 11 / Issue 4 • International Surface Fabricators Association
safety, tooling, shop layout, templating, material layout, cutting, seaming, edge
treatments, sink & bowl mounting, cutouts, backsplashes, thermoforming, finishing,
basic repair, installation, support, overhangs and inlays.
The training program also includes an
to actually fabricate solid surface, but could such as sales and office workers. Learning
Fabricator.
■■ Show/auto window clings designating the trainee as an ISFA Certified Professional. ■■ Recognition in Countertops and
Architectural Surfaces magazine as an ISFA Certified Professional.
■■ Acceptance by ALL major brands of solid surface as having met training requirements
ISFANews Industry Roundtable Event Held in Austin
ISFA Board of Directors
Alpha Granite and Tile hosted ISFA’s final Industry Roundtable for 2018 at its facilities in Austin, Texas. The gatherings are designed to bring together smaller groups of fabricators (15 to 20) from a variety of companies to share experiences, common concerns, best practices and ideas in a close-knit, semi-structured environment.
With the success of Industry Roundtables in 2018,
Kate Dillenburg President Bisley Fabrication 700 Industrial St. Gresham, WI 54128 (715) 787-4410 kdillenburg@bisfab.com www.bisfab.com
The Austin event took place Dec. 4 to 6, and included networking, presentations, moderated discussions, facility tours and open information sharing over the course of a few days. Over the course of the event discussion included New Surfaces, Building the Right Team/Culture, Cyber Safety and Data Protection, Labor Issues and the Changing Workforce, Sales and Marketing Best Practices, New Tools, Philanthropy in Business, and Hiring Best Practices.
for September at Precision Countertops in Portland,
which were also held in Nashville, Tenn., Kohler,
Wis., and Lincoln/Omaha, Neb., the program will continue in 2019, with the next event planned for Feb. 5 to 7 in Raleigh, N.C. and hosted by
CaraGreen and Rockin’teriors (see below for details). Additional Industry Roundtable Events are planned Ore., and Guadalajara, Mexico, at INDEKO.
Visit the ISFA website at www.ISFAnow.org or contact the ISFA office for more information at (412) 487-3207 or email info@isfanow.org. THANKS TO OUR SPONSORS
There were also tours of both Alpha Granite and the Austin Cosentino Center, and plenty of time for participants to discuss industry trends, as well as enjoy the Austin night life.
Next Industry Roundtable in Raleigh in February The next Industry Roundtable will be hosted Feb. 5 to 7 by sustainable materials distributor CaraGreen and Rockin’teriors in Raleigh, N.C. It is sponsored by Moraware, Cosentino and Marva/Neolith. THANKS TO OUR SPONSORS
These events allow the industry to share experiences, common concerns and best practices. Discussions at the event will focus on items like sustainable materials and growing high-end clientele for residential work as a business strategy. In addition to discussions and presentations, it will include tours of CaraGreen and Rockin’teriors, and a chance to have a bit of fun with industry peers. For more information or to register, visit www.isfanow. org or contact the ISFA office by phone at (412) 4873207 or email info@isfanow.org.
ISFA 2020 Booster Club ISFA launched a booster club for members who want to contribute extra to growing ISFA membership and its programs. Financial gifts received from the ISFA 2020 Booster Club will be used to fund ISFA growth through new educational programs and events. 2020 Booster Club Members will receive special recognition both electronically (email and website) and in Countertops & Architectural Surfaces magazine. In addition, club members will be invited to participate in quarterly conference calls with the ISFA Executive Director and President. 2020 Booster Club Sponsorship for Suppliers is
Ryan Miller Immediate Past President VT Industries 1000 Industrial Park Holstein, IA 51025 (712) 368-4381, Ext. 236 RMiller@vtindustries.com www.vtindustries.com Augie Chavez Vice President 4630 Sinclair Rd. San Antonio, TX 78222 (210) 227-3100 augie@geckosss.com www.geckosss.com Matt Kraft Secretary Custom Marble Inc. 850 S. Mulberry Millstadt, IL 62260 (618) 476-7501 matt.kraft@custom marble.net www.custommarble.net Mike Langenderfer Treasurer The Countertop Shop 9300 Airport Rd. Monclova, OH 43542 (419) 868-9101 mike@countertopshop.net www.countertopshop.net Adam Albee Director Counter Culture 5012 Rentworth Dr. Lincoln, NE 68516 (500) 531-5078 adam@thetopculture.com www.thetopculture.com
Kelley Montana Director Humboldt Countertops & Surfacing 70 W. 4th St. Eureka, CA 95501 (707) 442-5918 kmontana@humtop.com www.humtop.com Steve Stoddard Director Advanced Surfaces, Inc. 130 Plastics Rd. Corry, PA 16407 (814) 663-0369 sstoddard@advanced surfacespa.com www.advanced surfacespa.com Paul Max Le Pera Director Global Surfacing Alliance 106 Melrich Rd. Cranbury, NJ 08512 (908) 358-5252 pmlp33@gmail.com Jessica McNaughton Associate Member Representative CaraGreen 109A Brewer Ln. Carrboro, NC 27607 (919) 929-3009 Jessica@caragreen.com www.caragreen.com Jim Callaghan Associate Member Representative Gran Quartz 3950 Steve Reynolds Blvd. Norcross, GA 30093 (248) 660-391 callaghan@granquartz.com www.granquartz.com
ISFA Contacts $5,000 and Fabricators is $1,000. They will also receive the following: ■■ Recognition/Advertisement. ■■ “Clickable” Logo with recognition in each weekly ISFA Member Newsletter. ■■ “Clickable” Logo on www.isfanow.org Booster Page (live Jan. 1). ■■ Bold and notated recognition in Countertops & Architectural Surfaces (Fabricator Directory for Fabricator Members and the Buyers Guide for Associate Members). ■■ Invitation to participate in the quarterly program development conference call.
ISFA PO Box 627 Ingomar, PA 15127 (412) 487-3207 www.isfanow.org Executive Director Amy Miller (567) 239-2102 amym@isfanow.org Communications Director Kevin Cole Magazine/Website Publisher & Editor (815) 721-1507 kevin@isfanow.org Operations Manager Carol Wilhite (412) 487-3207 carol@isfanow.org
Account Representative Paul Wisnefski (262) 498-4184 wisnefski@sbcglobal.net Program Coordinator Amy Kyriazis (412) 487-3207 amy@isfanow.org Solid Surface Fabrication Trainer Chris Pappenfort (417) 598-2390 chris@isfanow.org Quartz/Stone Fabrication Trainer Fred Hueston (321) 514-6845 fred@isfanow.org
International Surface Fabricators Association • Vol. 11 / Issue 4 • 39
For more information, go to isfanow.org/info and list RS #16
Fabricator Directory Companies in blue are Certified Professionals. For more information on the ISFA Certified Professional Program, visit ISFAnow.org/certified-pro.html. ALABAMA
COLORADO
117 Cloverdale Dr. Alabaster, AL 35007 205-624-3538 www.cutstoneco.com
3300 E. 43rd Ave. Denver, CO 80216 303-996-6026 www.tshopinc.com
Cutstone Co.
ALASKA
Cook Inlet Housing Authority
3510 Spenard Rd. Anchorage, AK 99503 907-793-3047 www.cookinlethousing.org
Housewright Construction
PO Box 1541 Kodiak, AK 99615 907-539-2444
Vision Construction 17 Adak Ave. Fairbanks, AK 99701 907-479-0380 www.visionunited.com
ARIZONA
La Casa Bella Builders 401 N. Broad St. Globe, AZ 85501 928-425-2450 LCBbuilders.com
The Top Shop Inc.
DELAWARE
Troy Granite Inc.
711 Interchange Blvd. Newark, DE 19711 302-292-1750 www.troygranite.com
FLORIDA
Beverin Solid Surface 1108 Palmetto Ave. Lehigh Acres, FL 33972 239-368-9444 www.beverin.com
Delorie Countertops & Doors Inc.
2140 N.W. 18th St. Pompano Beach, FL 33069 954-970-7661 www.deloriectd.com
Mill-Rite Woodworking Co. 6401 47th St. N. Pinellas Park, FL 33781 727-528-6305 www.mill-rite.com
ARKANSAS
NSM Florida Enterprises, LLC
7400 S. 28th St. Ft. Smith, AR 72908 479-459-5892 www.qualservsolutions.com
Sterling Mfg.
Qualserv
CALIFORNIA
Fischer Tile & Marble 1800 23rd St. Sacramento, CA 95816 916-452-1426 www.fischertile.com
Humboldt Countertops & Surfacing 70 W. 4th St. Eureka, CA 95501 707-442-5918 www.humtop.com
Pacifica Wholesale Tile and Stone
620 East Ball Rd. Anaheim, CA 92805 310-497-3511 www.pacificastone.com
The Countertop Factory
2470 E. Coronado St. Anaheim, CA 92806 562-944-2450 www.thecountertopfactory.net
1050 Central Park Dr. Sanford, FL 32771 407-774-0676 www.nsmotif.com 8293 Consumer Circle Sarasota, FL 34240 941-955-8787 www.sterlingmfg.com
GEORGIA
Atlanta Kitchen Inc.
196 Rio Circle Decatur, GA 30030 404-378-3220 www.atlanta-kitchen.com
Counter Fitters LLC
1026 Lynes Ave. Savannah, GA 31415 912-231-0103 www.counterfitterssav.com
Countersync
2014 Westside Ct. Augusta, GA 30907 706-828-7544 www.countersync.net
Craftmark Solid Surfaces Inc. 2772 Simpson Circle Norcross, GA 30071 770-242-8469 craftmarkcountertops.com
Premier Surfaces
Stalwart Systems
Stone Center
Stevens Industries Inc.
HAWAII
The Countertop Factory Midwest
845 McFarland Pkwy. Alpharetta, GA 30004 678-614-7111 www.premiersurfaces.com 1325 Oakbrook Dr. Ste. C Norcross, GA 30093 770-446-5155 www.stonecenteratlanta.com
Honolulu Tile & Marble Inc.
7797 N. Caldwell Ave. Niles, IL 60714 847-972-1193 www.stalwartsystemsusa.com 704 W. Main St. Teutopolis, IL 62427 217-857-7100 www.stevensind.com
869 S. Route 53 Addison, IL 60101 630-606-8055 www.tcfmidwest.com
1602-B Auiki St. Honolulu, HI 96819 808-845-3775
Montage Decor LLC
94-117 Malakeke Pl. Unit #102 Waipahu, HI 96797 808-200-7868 www.montage-decor.com
ILLINOIS
INDIANA
A. I. A. Countertops LLC 201 S. Huntington St. Syracuse, IN 46567 574-457-2018 www.aiacountertops.com
4-D Construction of IL, Inc.
Laminated Tops of Central Indiana Inc.
Custom Marble Inc.
IOWA
1107 E. Cemetery Ave. Chenoa, IL 61726 815-867-2196 www.4-Dconstruction.com PO Box 306 Millstadt, IL 62260 618-476-1345 www.custommarble.net
Solid Fabrications Inc. 2515 Murray St. Sioux City, IA 51111 712-255-5319 www.solidfab.com
Marble Works
1601 N. LA Fox South Elgin, IL 60177 874-742-9222 www.marble-works.com
Maxwell Counters Inc.
PO Box 234 Farmer City, IL 61824 309-928-2848 www.maxwellcounters.com
New Age Surfaces 1237 Naperville Dr. Romeoville, IL 60446 630-226-0011
Pierce Laminated Products Inc.
403 S. Sycamore Villa Grove, IL 61956 217-832-8207 www.ssctops.com
StoneHouse Quartz & Granite
3901 100th St. Urbandale, IA 50322 515-512-5188 www.stonehousegranite.com
Top Crafters
811 Iowa Ave. Marshalltown, IA 50158 641-752-2465
VT Industries
1000 Industrial Park Holstein, IA 51025 712-368-4381 www.vtindustries.com
2430 N. Court St. Rockford, IL 61103 815-968-9651 www.piercelaminated.com
Solid Surface Creations Inc.
711 E. Dillman Rd. Bloomington, IN 47401 812-824-6299 www.rakesolutions.com
KENTUCKY
Granite America
1121 St. Louis Ave. Louisville, KY 40241 502-419-0713
Louisville Lumber & Millwork 1400 Lincoln Ave. Louisville, KY 40213 502-459-8710 www.louisvillelumber.com
International Surface Fabricators Association • Vol. 11 / Issue 4 • 41
Fabricator Directory Companies in blue are Certified Professionals. For more information on the ISFA Certified Professional Program, visit ISFAnow.org/certified-pro.html. StoneMark Granite LLC 989 Logan St. Louisville, KY 40204 502-315-5100 www.stonemarkgranite.com
Surfaces Unlimited Inc.
1272 Hwy. 490 E. Bernstadt, KY 40729 606-843-6891 www.surfaces-unlimited.com
MAINE
Bangor Wholesale Laminates
355 Target Industrial Circle Bangor, ME 04401 207-945-5928
Shad’s Custom Countertops Inc.
11 Collins Pond Rd. Windham, ME 04062 207-893-3445 www.getshad.com
MARYLAND
Carefree Kitchens Inc.
2910 Strickland St. Baltimore, MD 21223 410-233-4900 www.carefreeindustries.com
Creative Surface Interiors Inc.
8393 Ardwick Ardmore Rd. Landover, MD 20785 301-386-4654 www.creativesurfaceinteriors.net
SolidTops LLC
505 South St. Easton, MD 21601 410-819-0770 www.solidtops.com
MINNESOTA
NEW MEXICO
515 Spiral Blvd. Hastings, MN 55033 651-437-1004
PO Box 10482 Albuquerque, NM 87184 505-897-3141 www.americancountertops online.com
Innovative Surfaces Inc.
The Pinske Edge
119 Main St. Plato, MN 55370 320-238-2196 www.pinske-edge.com
MISSISSIPPI
Alexander Counterwrights
3803 Old Mobile Ave. Pascagoula, MS 39581 228-938-6484 www.alexandercounter wrights.com
MISSOURI
Premier Surfaces
4525 NW 41st Street, Ste. 400 Kansas City, MO 64150 816-767-2075 www.premiersurfaces.com
NEBRASKA
Counter Culture
5012 Rentworth Dr. Lincoln, NE 68516 500-531-5078 www.thetopculture.com
Lincoln Laminating Inc. 5010 Rentworth Dr. Lincoln, NE 68516 402-434-6009 www.lincolnlaminating.com
Lycos, Inc.
2445 Deer Park Blvd. Omaha, NE 68105 MASSACHUSETTS 402-201-2283 Jack’s Custom Woodworking/ www.lycosfinish.com
JCW Countertops
3 Aberjona Dr. Woburn, MA 01801 781-935-1907 www.jcwcountertops.com
Sterling Surfaces
76 Leominster Rd. Sterling, MA 01564 978-422-3321 www.sterlingsurfaces.com
Sterling-Miller Designs Inc.
1079 N. Montello St. Brockton, MA 02301 508-894-6999 www.sterlingmillerdesigns.com
MICHIGAN
Paxton Countertops & Showers
PO Box 174 Grand Ledge, MI 48837 517-719-0146 www.paxtonsurfaces.com
Stone Concepts, Inc.
10802 Sapp Brothers Dr. Omaha, NE 68138 865-523-0967 www.stoneconceptsomaha.com
NEVADA
Carpenters Int’l. Training Fund
6801 Placid St. Las Vegas, NV 89119 702-938-1111
NEW JERSEY Marvic Corp.
American Countertops
Jaynes Structures
2906 Broadway N.E. Albuquerque, NM 87107 505-344-8589 www.jaynescorp.com
Onslow Stoneworks
1661 Hwy. 58 PO Box 1239 Swansboro, NC 28584 252-393-2457 www.onslowstoneworks.com
ROCKin’teriors
NEW YORK
Stoneworks
3711 Paseo del Norte Albuquerque, NM 87113 505-998-0000 www.ogb-am.com
JG Associates
PO Box 14 Pt. Lookout, NY 11569 516-897-9200
230 Hampton Woods Ln. Ste. 100 Raleigh, NC 27607 919-577-0207 www.rockinteriors.com 18623 Northline Dr. Cornelius, NC 28031 704-936-8340 www.stoneworksltd.com
Marker Systems Inc.
OHIO
Modern Home Distributing
1300 Flagship Dr. Perrysburg, OH 43551 419-873-9500 www.cectops.com
940 River Rd. North Tonawanda, NY 14120 716-695-1102 PO Box 395 Nunda, NY 14517 585-468-2523
Penn Fabricators Inc. 30 Platinum Ct. Medford, NY 11763 631-205-0282 www.pennforcorian.com
NORTH CAROLINA Atlantic Countertops
4250 Old Wake Forrest Rd. Raleigh, NC 27613 919-981-0163 www.atlanticcountertops.com
Cutting Edge Countertops Inc.
L. E. Smith Co.
1030 E. Wilson St. Bryan, OH 43506 888-537-6484 www.lesmith.com
Laminate Shop, Inc. PO Box 1218 Marietta, OH 45750 740-749-3536
The Countertop Shop LTD
A Top Above The Rest
9300 Airport Rd. Monclova, OH 43542 419-868-9101 www.countertopshop.net
BloomDay Granite & Marble
12989 Market Ave. N. Hartville, OH 44632 330-877-2138 www.topadvantage.com
121Wilkie St. Forest City, NC 28043 828-382-0174
3810 Indiana Ave. Winston-Salem, NC 27105 336-414-0842 www.bloomdaygranite.com
Carolina Custom Surfaces 100 Landmark Dr. Greensboro, NC 27409 336-215-5518 www.carolinacustom surfaces.com
Spaulding Fabricators Inc.
Majestic Kitchen & Bath
42 • Vol. 11 / Issue 4 • International Surface Fabricators Association
PO Box 669488 Charlotte, NC 28266-9488 704-394-9622 www.metrowoodcrafter.com
OGB Architectural Millwork
2450 Lorio St. Union, NJ 07083 908-686-4340 www.countertopsofnj.com 1136 Industrial Pkwy. Brick, NJ 08724 732-840-4433 www.spauldingfabricators.com
Metro Woodcrafters of NC, Inc.
104 Jeffrey Way Youngsville, NC 27596 919-376-5941 www.gomajestic.com
Top Advantage Surfaces Inc.
Top Shelf Laminated Products 400 Dietz Rd. Warren, OH 44483 330-393-1289
Tower Industries
2101 Ninth St. S.W. Massillon, OH 44647 330-837-2216 www.towersurfaces.com
OREGON
Crowley’s Granite & Quartz 10100 S.W. Herman Rd. Tualatin, OR 97062 503-850-2496
Oregon State University 601 S.W. 35th St. Corvallis, OR 97333 www.oregonstate.edu
Precision Countertops Inc.
PO Box 387 Wilsonville, OR 97070 503-692-6660 www.precisioncountertops.com
PENNSYLVANIA A.S.S.T.
350 South St. McSherrystown, PA 17344 717-630-1251 www.asst.com
Advanced Surfaces Inc. 130 Plastics Rd. Corry, PA 16407 814-663-0369
Eurofins Lancaster Laboratories
2425 New Holland Pike Lancaster, PA 17601 717-656-2300
Indoor City Granite and Marble 1284 Loop Rd. Lancaster, PA 17601 717-368-5604 www.indoorcity.com
Kauffman Kitchens
270 Commerce Dr. New Holland, PA 17557 717-355-9906 www.kauffmankitchen.com
Kramer’s Fabrications Inc.
PO Box 41 Bernville, PA 19506 610-488-6213 www.kramershowerbases.com
Pence Countertops Inc.
124 Ellis Woods Rd. Pottstown, PA 19465 610-326-6609 www.pencecountertops.com
Pittsburgh Troy Granite
1060 484 Lowries Run Rd. Pittsburgh, PA 15237 412-446-1060 www.troygranite.com
SOUTH DAKOTA
DFC-Dakota Fixture & Cabinet Co. 45753 237th St. Madison, SD 57042 605-256-3707 www.soliddfc.com
TENNESSEE
Alexander Brothers Tile & Marble Inc.
1446 S. Cooper St. Ste. 101 Memphis, TN 38114 901-278-9626 www.alexandermarble andgranite.com
Countertops of Memphis
301 W. Olive Ave. Memphis TN 38106 901-602-7115 www.countertopsofmemphis.com
Creative Countertop Solutions Inc.
919 4th Ave. S. Nashville, TN 37210 615-915-0718 www.creativecountersolutions.com
Kitchen Tops Inc.
1300 Ault Rd. Knoxville, TN 865-523-0967 www.kitchentops.net
TEXAS
Alpha Granite
915 W. Howard Ln. Austin, TX 78753 505-814-5354 www.alphagraniteaustin.com
Cirrus Asset Management 5347 Spring Valley Rd. Dallas, TX 75254 661-857-0722 www.cirrusami.com
Classic Counter Tops 2325 Executive Dr. Garland, TX 75041 972-840-1234
Counterscapes, Inc.
2228 Deerbrook Dr. Tyler, TX 75703 903-581-5676 www.counterscapes.com
Countertop Solutions LLC PO Box 82087 Houston, TX 77282 713-204-0080
Dirk Foster
921 Morton St. Mineral Wells, TX 76067 206-898-8163
WISCONSIN
Legacy Granite and Marble
Bisley Fabrication Inc.
6214 Keyko St. Houston, TX 77041
True Blue Granite
3626 Binz Engleman Rd. San Antonio, TX 78219 210-281-5520 www.tbgranite.com
W.R. Watson Inc.
12902 Mula Ln. Stafford, TX 77477 281-495-3664 www.wrwatson.com
UTAH
Plastic Specialties Inc. 1640 S. Redwood Rd. Salt Lake City, UT 84104 801-746-1212 www.psitops.com
VERMONT
Vermont Solid Surface
PO Box 602 852 Portland St. St. Johnsbury, VT 05819 802-535-4986 www.vermontsolidsurface.com
VIRGINIA
3142 W. Mill Rd. Milwaukee, WI 53209 414-352-7870 www.kopfmanntops.com 200 A Main St. Sullivan, WI 53178 262-593-2456
ARUBA
Office Systems Aruba
Frankrijkstraat 10 Oranjestad Aruba 011-297-583-8373 www.officesystemsaruba.com
CANADA
Elite Food Equipment 4 Fielding Ct. Ajax, ON L1T 4W5 Canada
FloForm Countertops
Ellis Page Co., LLC 10481 Colonel Ct. Manassas, VA 20110 703-346-9404 www.ellispageco.com
Metro Stone Works LLC 9115 Digital Dr. Unit 12 Manassas Park, VA 20111 703-396-866 www.metrostoneworks.com
Mid Atlantic Surfaces
2559 Turkey Creek Rd. Oilville, VA 23129 804-798-7462 www.midatlanticsurfaces.com
Surface Link Corp.
4200 Lafayette Center Dr. Ste. A Chantilly, VA 20151 301-482-1717 www.surfacelinkcorp.com
TRINDCO
1004 Obici Industrial Blvd. Suffolk, VA 23434 757-539-0262 www.trindco.com
WASHINGTON
Gunckel Architectural Stoneworks, LLC
King County Library System
5085 Elm Creek Rd. Seguin, TX 78155 830-303-0688 www.gastonework.com
The Kopfmann Co. Inc
McDermott Top Shop LLC
Gecko Solid Surface Solutions 4630 Sinclair Rd. San Antonio, TX 78222 210-227-3100 www.geckosss.com
700 Industrial St. Gresham, WI 54128 800-424-7539 www.bisleyfabrication.com
125 Hamelin St. Winnipeg, MB R3T 3Z1 Canada 204-474-2334 www.floform.com
FloForm Countertops 10-710 Cynthia St. Saskatoon, SK S7l 6A2 Canada 306-665-7733 www.floform.com
FloForm Countertops 7630 Yellowhead Trail Edmonton, AB T5B 1G3 Canada 780-474-7999 www.floform.com
PF Custom Countertops Ltd. 14017 174 St. N.W. Edmonton, AB T5S 1H1 Canada 780-484-0831 www.pfcustom countertops.com
Shape Industries
22445 76th Ave. S. Kent, WA 98032 253-639-4567 www.floform.com
10 McPhillips St. Winnipeg, MB R3E 2J7 Canada 204-947-0409 www.shapeinc.com
960 Newport Way N.W. Issaqua, WA 98027 425-369-3300 www.kcls.org
460 Principale St. Saint-Sebastien, QC G0Y 1M0 Canada 819-625-2333 www.summumgranit.com
FloForm Countertops
Summum Granit Inc.
International Surface Fabricators Association • Vol. 11 / Issue 4 • 43
Fabricator Directory Companies in blue are Certified Professionals. For more information on the ISFA Certified Professional Program, visit ISFAnow.org/certified-pro.html. FRANCE
CREA Diffusion
ZA Le Cheval Blanc Solgne F-57420 France 38-764-6923 www.crea-diffusion.com
INDIA
Infini Hybrid Pvt Ltd
904, Bwing, Kanakia Western Edge II, Western Highway Borivali East Mumbia 400066 Maharashtra India +91-966-464-1442 www.infinihybrid.com
ITALY
Legnopan SPA (Starkryl Solid Surface)
Via Dell’Industria 13-15 Piovene Rocchette, VI, 36013 Italy 39-0445-551500 www.legnopan.com
MEXICO INDEKO
Boulevard de los Charros 1500 Col. Belenes Ind. Nte. Zapopan, Jalisco Mexico 45150 52-3310287863 www.indeko.com.mx
NEW ZEALAND
DOMANI BENCHTOPS
RUSSIA
UNITED KINGDOM
Svobody St. 29 Moscow Russia 125362 +7(495)782-84-75 http://akrilika.com/en
Unit 9 Willersey Business Park Willersey, Nr. Broadway Worcestershire WR12 7RR United Kingdom 441-386-858100 www.interfab.co.uk
AKRILIKA HOLDING
UNITED ARAB EMIRATES Bond Interiors
PO Box 15758 Dubai U.A.E. 04 2711727, 06 5343222 www.bondinteriors.com
Interfab LTD
Sheridan Fabrications Limited
New Sheridan House, Don Pedro Ave. Normanton, West Yorkshire WF6 1TD United Kingdom 448-456-182800 www.sheridan-uk.com
5 Rylock Pl. Pakuranga, Auckland 2014 New Zealand 006495767241 www.domanibenchtops.com
For more information, go to isfanow.org/info and list RS #17
44 • Vol. 11 / Issue 4 • International Surface Fabricators Association
For more information, go to isfanow.org/info and list RS #18 ISFA Member since 2013
For more information, go to isfanow.org/info and list RS #16
Product News
Fifth Gear Technologies Introduces SPEEDlabel Fifth Gear Technologies (FGT) specializes in solutions that were developed by fabricators for fabricators. The FGT team collectively has more than 80 combined years of industry experience. Its newest product SPEEDlabel is a labeling program designed to work with a fabricator’s project management software. This program creates labels for each part and piece of a job to allow for better shop organization, easier loading process and more thorough quality control. Additionally, the company offers the SPEEDdraw product designed to expedite the process of turning digital measuring files into completed shop drawings and program ready files. For more info, go to isfanow.org/info and list RS #30
Schultz Forming Products Redesigns Thermoforming Ovens Schultz Forming Products has redesigned its most popular thermoforming oven models. The SSO12 is 153 in. by 34 in. inside and the SS08 is 103 in. by 34 in. inside and both are capable of handling a full sheet of solid surface. The Strip Oven is 153 in. by 8 in. inside. All three models are now made form galvanized steel to offer more durability from tough shop environments, and have a more streamlined look to them. The temperature controllers have been relocated to the end of the ovens where they are less likely to be damaged. They come with heavy gauge steel legs that are easily removable for storage when the ovens 46 • Vol. 11 / Issue 4 • International Surface Fabricators Association
are not in use. All of the ovens are designed to heat materials all the way through quickly and uniformly using both infrared and convection technology, without overheating just the bottom of the material. Additionally, cycling turns the emitters on and off at intervals allowing a soaking effect though the material via an easy to use adjustable thermostat. The hood, or lid, of the ovens are made for easy access by opening like clam shells, and to reflect the infrared heat all around the inside of them. This design is also great for adding and removing small parts or strips as they are ready. Viewing windows are conveniently located in the front of the ovens for checking materials, and users can also point an infrared thermometer gun through the windows. The company also builds custom ovens to meet customers’ requirements.
It was designed to easily capture images of a fabricator’s entire CNC tool set directly on any CNC machine to allow for maximum repeatable results. The product is made to initially set up tools for maximum precision cutting and usage. It also lengthens existing tool life to reduce rework caused by calibration issues and reduces guess work to optimize a CNC machine’s efficiency. For more info, go to isfanow.org/info and list RS #33
For more info, go to isfanow.org/info and list RS #31
BVC Group Introduces Manifold Vacuum Cup
The new Manifold Cup from BVC Group Inc. allows users to clean up the spider web of vacuum lines going across their tables. As many as 10 vacuum cups can be fed with these green suckers. They are now available in 105, 150 and 200mm heights, as well as custom heights between 90 and 180mm. The manifold comes standard with 16 fittings and four plugs to block unused ports. For more info, go to isfanow.org/info and list RS #32
Alpha Professional Tools Introduces Beveling Base Starter Kit A new Starter Kit is now available from Alpha Professional Tools and is specifically designed for the beveling auxiliary base to assist in precision grinding of mitered edge applications. The kit contains a beveling auxiliary base, carriage assembly, guide rail set (with 4-, 7- and 12-ft. rails) and surface protection tape. The components assist in creating a precise edge, whether mitered, beveled or straight, with the use of a wet polisher or variable speed grinder with a 5/8 to 11-in. spindle. The use of water is mandatory with this kit. In addition, it is made to reduce operator fatigue and improve the finish quality and processing speed. According to the company, the beveling auxiliary base will provide a secure angle between 15 to 90 degrees, and will provide control of the cutting depth and angle. For more info, go to isfanow.org/info and list RS #34
Laser Products Industries Launches ClearCut Optical CNC Tool Measuring System ClearCut from Laser Products Industries is a new high-resolution optical device that was exclusively developed for the stone industry.
Meganite Adds to Movement Series Meganite added five new colors to its award winning Movement Series. Two new colors have been added to the Marble Collection: Mt. Cremo Carrara, with soft free-flowing yet consistent veins on a saturated white background that is embodied with subtle
Lapitec and Vimar Create Sintered Stone Total Touch Kitchen Worktop
deep brown veins
breathing across the
surface; and Mt. Grigio, characterized by its
dramatic swathes of
white veins against grey. Additionally, three new
designs were added to
the Concrete Collection: Shadow Concrete, a
soft grey pattern with
contrasting veins and particles across the surface; Taupe Concrete, a bold
and straightforward design with neutral colors; and Charcoal Concrete, a dark pattern interspersed with a palette of fine particles. For more info, go to isfanow.org/info and list RS #35
Cosentino Launches New Dekton Collection Comprised of six new hues, Cosentino’s
new Dekton Stonika Collection draws
inspiration from natural stone materials.
Lapitec® and Vimar, working together, have created a touch kitchen worktop made of sintered stone. Vimar developed three different technology applications: two on the horizontal worktop and the third on the countertop backsplash. Through this partnership, the technology will allow for the activation or deactivation of lights, blinds or any other electronic devices connected to the kitchen by simply touching the Total Touch surface. This technology makes it possible to interface the touch kitchen worktop with a home automation system by assigning specific functions to the touch controls. It will allow an even more minimal aesthetic effect in the kitchen, with completely flat and clean surfaces that are free from plates and switches, complimentary to the large dimensions of the Lapitec slabs. This minimal approach is a concept that can unite an entire Lapitec kitchen, linking digital innovations with and the aesthetics of compact sintered surfacing. For more info, go to isfanow.org/info and list RS #38
Adjustments in the
manufacturing process allow for sharper
designs and in turn, an ultra-realistic appeal.
The collection also offers solid resistance to thermal shock and impact. It
includes the following six colors, bringing the total to 53: Olimpo, Bergen, Arga, Taga, Sogne and Korso. Additionally, three new colors were added to the Dekton Industrial Collection, now comprised of seven colors. For more info, go to isfanow.org/info and list RS #36
WEHA Offers New Diamond Resin Cupwheel WEHA has introduced
the Pitbull Diamond Resin
Cupwheel, which is a hybrid resin
polishing pad with a harder bond to
perform like a resin-filled diamond cup
wheel. The new resin cupwheel will grind and shape with zero chipping on
the material, reports the company. It comes on a lightweight rigid aluminum back. The cupwheel can run wet or dry on all materials including granite, marble, quartz, engineered stone, porcelain, ceramic, cultured marble
and concrete. It can also quickly remove fiber mesh off the back of stone and will create a bevel, round over, or larger radius very quickly. It is also
suitable for breaking a polish to create a hone from a polished surface and
smoothing out the underside of countertop overhangs. It is available in 30, 50, 100 and 200 grits.
For more info, go to isfanow.org/info and list RS #37
For more information, go to isfanow.org/info and list RS #19 International Surface Fabricators Association • Vol. 11 / Issue 4 • 47
Product News Atlantic Machinery Has
Fravol Edgebanding Machines Atlantic Machinery Corp. now carries the complete line of Fravol edgebanding machines. In addition to their automatic, single-side edge processing machines for both straight and curved applications, the line offers a variety of options for small to large shops. They can process thin tape, 3mm PVC, HPL, aluminum and solid wood strips up to 16mm thick. The Fravol line also has semiautomatic edgebanders and trimming machines for edging round or curved parts. For more info, go to isfanow.org/info and list RS #39
American Acrylic Adhesives Launches New Hybrid Adhesive Line Ninja Glue HY by American Acrylic Adhesives is a new hybrid glue designed for all solid and hard surfaces. Created by fabricators, it employs new technologies to provide a low viscosity with semidripless features, meaning it’s easy to dispense, wets out and spreads easily to fill chips and nicks in miter folds, laminations and deck seams, while not running and dripping. It’s strong and dries with a matte finish, but can be polished, and is capable of nearly invisible seams. For more info, go to isfanow.org/info and list RS #40
For more information, go to isfanow.org/info and list RS #20 48 • Vol. 11 / Issue 4 • International Surface Fabricators Association
RouterBitsNow.com Offers New 1/8-in. Radius Sink Profile Router Bits
RouterBitsNow.com went beyond the ½-in radius sink bit, improving the alignment of the bearing to the cutter and introduced a contemporary 1/8-in. radius profile router bit for solid surface sinks. Fabricators no longer need to hand sand the radius onto the sink for an 1/8-in. profile. The new bit can save 20 minutes a bowl sanding time. It comes in a 10, 15 and 20 degree draft option. For more info, go to isfanow.org/info and list RS #41
For more information, go to isfanow.org/info and list RS #21
Ad Index Name
Classifieds
RS # Page #
BACA Systems
7
13
Beckart
21
48
BVC Group, Inc.
20
48
Chemcore Industries Chemcore Industries
15 19
34 47
Colonial Saw
13
25
CountertopResource.com 18
44
Cosentino
9
16
Durasein
3
5
10
17
Glue 360
8
15
GlueWarehouse.com
1
2
Hanstone
6
11
Integra Adhesives
23
52
ISFA Join Today
16
40
ISFA On-site Training
16
45
ETemplate
Karran
5
9
Kohler
24
24
KRION
12
21
Laser Products
11
20
MSI
2
3
Park industries
4
7
Regent Stone
22
51
SplashinaFlash.com
17
44
Water Treatment Solutions 14
30
FOR SALE: Two (2) 2008
Becker Vacuum Pumps
Model VTLF250SK Came off of a Cosmec Conquest CNC. Both have recently been inspected and have replaced vanes. $3,500 EACH
Call (901) 614-0200 Ext. 3 or email billy@countertopsofmemphis.com
YOUR AD [could be here]
Fabricators! ISFA Fabricators, do you have used equipment you would like to sell? Looking to fill a key position? Why not submit a FREE classified ad? That’s right, relevant classifieds in this publication are free to ISFA fabricator members! Just send us the text you’d like to run and we’ll do the rest. Email us today at editor@isfanow.org.
Pass it along! Share this copy with a colleague or friend. Better yet, have them subscribe at isfanow.org/magazine.
For those of you who are not fabricator members, email kevin@ isfanow.org or call (815) 721-1507 to get a quote.
IN TERN ATIO N AL SU RFACE FAB RIC AT O RS ASSO CIATIO N
Start Planning NOW to Attend These Upcoming Events! ISFA Events & Training For additional information and registration options, please visit www.isfanow.org, or email amym@ isfanow.org. Personalized training options are also available. Email carol@isfanow.org for more information. ISFA at TISE Jan. 24 – 25 Las Vegas, Nev. ISFA Booth #15D Solid Surface Training Hosted by GECKO SSS Feb. 5 – 7 San Antonio, Texas Industry Roundtable Hosted by Rockin’teriors and CaraGreen Sponsored by Moraware, Cosentino and Marva/Neolith Feb. 5 – 7 Raleigh, N.C. ISFA Spain Trip Hosted by Cosentino March 5-8 Madrid, Spain Gen 2 Event Sponsored by Moraware July Detroit, Mich. Industry Roundtable Hosted by Precision Countertops September Portland, Ore. ISFA 2019 Annual Conference Oct. 20 – 23 Scottsdale, Ariz. Industry Roundtable Hosted by INDEKO December Guadalajara, Mexico
International Surface Fabricators Association • Vol. 11 / Issue 4 • 49
From the President From the Desk of Kate Dillenburg, ISFA President
To a Great Year and Continued Success What a year 2018 has been for ISFA. We have
board alike, and worked diligently on that goal.
cannot wait to see what next year and beyond
it for 2018, and over the course of the year
made some great strides forward in this year. I
holds for ISFA. We have increased the number of CEO roundtables, our On-Site Training has traveled all around the world and our
membership has grown. Overall, attendance has increased at all our events.
I believe we have done a great job in meeting
ISFA has added 70 new members. I welcome all these new members, and I look forward
to continuing to add new members in 2019. I believe ISFA has a lot to offer individuals
throughout the surfacing industry and these
We started the year out with a new executive
new members will benefit from that. The
November 2017. She and her team have been
lies in the collective experience of those in the
as well as what we have to offer the industry.
quality of those belonging to our association
provides to our members and making sure all
with one another. I am always amazed at how
learning and fun. Everyone on our entire staff
eagerness to openly share that knowledge and
director, Amy Miller, who joined ISFA in
amount of knowledge and information that
busy this year with growing ISFA membership
association is amazing. I also believe a unique
She has focused on increasing what ISFA
is their willingness to share their expertise
our events have the right amount of content,
much I learn from other members and their
and the ISFA Board of Directors have all done
experience with me. That is truly invaluable.
a great job and hats off to them for working hard to give us a great year.
A large focus this year was to increase the
number of events we put on for our members. We ended the year with four Industry
Roundtables, six On-Site Training events, 240 CEU presentations and our Annual
Conference in Cancun. All these events had
great attendance, but more importantly I think that everyone who attended these events left
with more knowledge and a few more tools in
their tool belt. I know that I personally learned
a lot from attending these events and have left with so much more knowledge to benefit my
business, but also I always left feeling excited to get back to work and implement the new ideas.
Looking forward to 2019 ISFA has four
roundtables around the country planned, a solid surface training class in San Antonio,
Texas, a Gen 2 event in Detroit for members who are taking the reins of a business
as second generation owners, a trip to
Cosentino’s facility in Spain, programming at
TISE and our Annual Conference in Scottsdale,
I hope to continue building the relationships with those I’ve met over the past year, and look forward to seeing many new faces in the year to come.
am very much looking forward to meeting new
people and learning new things. As I have said before, there hasn’t been an ISFA event that
I haven’t learned something or met someone who has positively changed my business or
how I approach a problem. If you haven’t been involved in the past or it has been a long time, please join us for one of our events and see
concerted effort to make this happen, staff and
for the better.
50 • Vol. 11 / Issue 4 • International Surface Fabricators Association
Lastly, I want to thank everyone who has been involved in ISFA over the past year for helping to make it such a success. I am very honored to have served as president, and I look forward to 2019 and what Augie, Amy and the rest of our leadership team has in store.
Ariz., just for starters. As our calendar fills up, I
Another focus this year for ISFA was to
grow our membership. We all made a strong
I would also like to introduce Augie Chavez from Gecko Solid Surface Solutions of San Antonio, Texas, as the incoming president for 2019. His teamwork approach and cando attitude makes him a great asset to the ISFA Board of Directors, and will make him successful as our new board president. Augie brings not only years of experience and expertise to the table, but he also has a broad knowledge of products and applications. His company works with solid surface, quartz, granite, compact sintered surfaces, recycled materials and more, giving him a strong, well-rounded background. I am certain he will continue to prove to be a valuable leader for the association.
how ISFA can change you and your business
Kate Dillenburg, ISFA President kdillenburg@bisfab.com
For more information, go to isfanow.org/info and list RS #22
For more information, go to isfanow.org/info and list RS #23
ISFA Member since 2003