FABRICATOR PROFILE
ISFA Fabricator Profile: Redemption Stone Craft By Sarah Peiper Bobby Finn has worked in the construction and remodeling industry for almost 25 years. He got his start as an installer, fabricator and salesperson at some of the biggest fabrication shops in the country. He spent the last decade or so helping struggling companies become profitable. Now, he owns Redemption Stone Craft, a business he started from scratch in 2022. “After a while, I decided to stop working for someone else and open a shop,” recalled Bobby. “I guess I wanted some redemption for all the hard work I put into making others successful. Now I’m doing something for myself; it’s been a wild ride.” Located about 30 minutes north of Detroit in Clinton Township, Michigan, Redemption Stone Craft is a fully automated shop that thrives on technology, thoughtful planning, streamlined processes and superior customer service. Built from the Ground Up “I have a 10,000-square-foot shop space,” he explained. “In just under 45 days, I put this shop together. Everything from staff, machinery, suppliers — you name it.” Previously in his career, Bobby connected with Ed Hill, an expert in Synchronized Flow, a concept that looks at the entire business as one system of separate but dependent
events. “That chain of events, when mapped from beginning to end,” explained Ed, “shows that the capacity of the entire chain is limited by only one process step, that being the weakest link in the chain — also known as the business system’s constraint. Anything that the business does to increase the capacity and productivity of that constraint strengthens the entire chain and makes the business more productive.” It’s based on the theory of constraints, which is best described in the book The Goal by Dr. Eliyahu Goldratt. Bobby used some of this logic to develop his workflow. “You have to identify the steps in your production process and understand what your people are doing in each department,” he said. “That is the challenge. Without some kind of system, the only way you can know what everyone is doing is to sit in a room and watch, and that’s just not possible or productive.” In the Shop Bobby leans on technology to arm the shop with tools that help them run lean and mean. They use StoneApp by StoneGrid, an all-in-one enterprise resource planning software that automates sales, marketing, customer
38 • Vol. 16 / Issue 4 • International Surface Fabricators Association
Bobby Finn is the owner of Redemption Stone Craft in Clinton Township, Michigan, a business he started from scratch in 2022.
Redemption Stone Craft focuses on specialty materials, including quartzite, marble, porcelain and ultra-compact surfaces like Dekton.
Redemption Stone Craft has a showroom that’s open six days a week. They typically have about 70 different slabs on display in the showroom.
service and more in one platform. “I created task triggers in StoneApp to monitor each part of the process. It creates a chain of events — one task
