Coffs Coast Focus Women in Business 2023

Bethany LANGFORD

The Community Transport Company doesn’t look like your average aged care or disability service provider. Their branding is more akin to a hipster brewery or coffee roaster. But according to their CEO Bethany Langford, there was a method behind the madness to move away from the crowd.

Research shows that for anyone over the age of about 40, we think of ourselves as between 10 to 20 years younger than we actually are.

Anyone marketing to an 80 year old would be better off tailoring their message to a 60 year old.

Differentiation has been the name of the game for this company which over the past five years has been focusing on continually improving it’s own performance and creating the biggest social impact that it can have.

Working with the University of NSW, The

Community Transport Company was able to put a dollar figure on their Social Return on Investment (SROI) - the amount of social value that it creates for the community. It turns out that for every $1 received in income, the company returns between $14 - $40 of value to the community – an incredible investment in anyone’s book.

This is social value and impact creation at its finest, and the best representation of how transport and mobility affects the health and wellbeing of our whole society.

The social value is found in savings to the taxpayer in public health costs, aged care and disability costs, better educational and employment outcomes, retail, sightseeing and tourism spending and a happier society in general.

But their story isn’t just about a happy community. The Community Transport Company has made the pursuit of efficiency it’s focus over the last five years and now find themselves in the position of one of the

most efficient accessible transport services in Australia.

“Organisations with social values at their core need to make sure their business model is the right one to compete in a commercial environment,” Ms Langford said.

Good business is imperative to achieve a good SROI and there is absolutely no reason why the not-for-profit sector shouldn’t adopt a smart, efficient and competitive approach to their operations.

To be taken seriously in the world beyond charities and government funding, The Community Transport Company has leveraged its biggest competitive advantages - volunteers and social values.

Combining these factors with the newest technology puts The Community Transport Company out in front as far as mobility is concerned.

Looking both internationally and within Australia, the company found that there was no one platform that could provide an effective technological solution to both mainstream and accessible, on-demand and pre-booked transport. Some also fell short when it came to being able to provide services beyond built-up populations.

We looked to Europe, North America and

THE COMMUNITY TRANSPORT COMPANY - CEO

Good business is imperative to achieve a good SROI and there is absolutely no reason why the not-for-profit sector shouldn’t adopt a smart, efficient and competitive approach to their operations.

Australia but there was not one software system that could cope with the variations that an Australian community transport service must deliver for. The Community Transport Company operates in metropolitan, regional, and rural areas – ranging from highly populated areas to places where we are the only transport service.

“It became obvious that there was a gap in technology that needed a new solution,” Ms Langford said.

Working with 180 Degrees Consulting, The Community Transport Company is looking to answer the question of what operational system will work best for community transport and paratransit.

There has been no definitive answer to how best operate our businesses in allocation and dispatch, and the industry worldwide has relied only on what the suppliers tell us we need.

Our aim is to identify and develop a system that will work for any community transport service anywhere in Australia, while allowing us to take up new opportunities in mobility as a service, point-to-point, on-demand and assisted accessible transport.

We see the risk that we hold in undertaking research and development as part of our service to the industry and social impact for the community.

The development of a catch-all solution to

community transport technology is just another step in the journey to competitive efficiency for The Community Transport Company without compromising their social values.

The past five years have seen operational consolidation, improved processes, and a focus on quality and the approach is paying off.

Business NSW named The Community Transport Company one of seven finalists for Outstanding Community Organisation in their Annual Business Awards for 2021, while they took out the title for the Mid North Coast Region.

The company is now expanding their operations in NSW.

“We have reached a point where we can confidently assist other NFP transport organisations to see and achieve their own potential through good business practice and the right technology,” Ms Langford said.

The future is bright for The Community Transport Company and their partners as they work innovation and intelligence into a

traditionally old-school transport sector. When asked what advice she had for other women working and living in such a fast paced world, Bethany said, “Learn how to operate superbly within the rules, and then break them. Don’t be afraid to step out of the norm because everyone else is doing it that way. It’s boring and you will get lost among the crowd.”

“We are

uncompromising in our values of love, leadership, impact, fearlessness and excellence, and that goes hand-in-hand with our commitment to doing a smarter job at every step of the way to get a better result for the customer, the government and the taxpayer,” Ms Langford said.

For inquiries about accessing transport or partnering with The Community Transport Company

info@communitytransport.net.au or 0266511137

communitytransport.net.au

We have reached a point where we can confidently assist other NFP transport organisations to see and achieve their own potential through good business practice and the right technology.

Joanne MAGILL

PHYSABILITY

Describe your business in one sentence.

Assisting people of all abilities to make connections that can support them to take on all types of life adventures with skills to succeed against their life challenges. What sets you apart from your competitors?

PhysAbility NSW is a fully independent NDIS Registered Coordination business that draws on my personal and professional experiences across the disability, mental health, and health sectors. Firmly encased in the person-centred approach of service delivery, our clients may have NDIS packages in common but utilisation of them are so personally unique. What have you learnt in the last 12 months that you have brought to your role?

After many late nights driven by assisting clients achieve their goals, I have learnt that my business model can still thrive in the

company of others. Finding my professional tribe with the same ethical and honest approach to client interaction has really added value to not only me personally but to the business. In fact, trying to assist others by leaving that little extra at the table is a business ethos that resonates not only strongly with me but the whole PhysAbility team. Without sounding too cliché, give a fish and feed only one, but teach to fish and feed the whole village.

tribe

Tell us the new and exciting products/ services that are happening in 2023

Expanding PhysAbility NSW with incredible local talent was really just conversations that took traction in the right areas. Truly amazing people who bring their unique

skill set coupled with sound knowledge and experience within our local community have really opened up the capacity to grow. Lea Hookway – Administration guru who really puts the O in organisation plus management level experience of NDIS; Bridgit Gallant, Head Trainer Personal Training; Charlotte Halcyon Coordinating Services /Psychosocial Coach and John Kyle PsychoSocial Coaching. Bridgit joins the team in the role of Head Trainer, covering all 1:1 PT sessions with the outdoor gym. Be it one session a week or three, Bridgit ensures that your training aligns with your goals and is not only a physical guru, but she is also in the final stages of her Counselling Degree so the head muscles get the workout as well.

am beyond excited to be able to offer

I

Finding my professional

with the same ethical and honest approach to client interaction has really added value to not only me personally, but to the business.

PsychoSocial

Coaching as the holistic health approach which is so important to me. While a physical disability is becoming more accepted in society, mental ill health and its adverse effects are still a bit of a taboo subject. Choice is so important and having two skilled coaches

Our psychosocial coaches work alongside many different clinicians that are engaged with our clients, helping to cement the suggested strategies by a continual practical application.

Charlotte Halcyon and John Kyle really opens avenues to assist clients gain the valuable opportunity to put strategies into place while in a safe environment. Our psychosocial coaches work alongside many different clinicians that are engaged with our clients, helping to cement the suggested strategies by a continual practical application. Charlotte is also an experienced coordinator with immense local knowledge which is a massive gain to our expanding client base.

What are your business core values?

Honesty, integrity and equality sums it up. – Health is an outfit that looks different on everybody.

Tell us about your strengths from a

business and personal perspective.

Many would say that my strengths and weaknesses are the same. I don’t like the word 'no', it can't happen. Taking the reins of my life at 17, working across the globe, becoming a wife and motherhood has exposed me to so many learning opportunities that have stuck. I feel that I lead by example and appreciate the amazing team that I am part of. Like many women who find themselves in a services/ caring industry, it is my personal experiences with the disability and health sectors that drive me to empathetically unpack the needs of my clients. I am able to view circumstances from both sides of the fence and can communicate my findings to a diverse group of individuals.

What advice do you have for other women working and living in such a fast paced world?

Don’t forget to stop and smell the ocean air. We do get caught up in the juggling act of having and doing it all, but you know what, it is ok to take time for yourself. I believe strongly in seeking help when needed and at best seeking it before it's crisis time. I am delighted to be able to offer external clinical supervision to all my staff, so they have an opportunity to debrief even if it’s just about me – yes all confidential!!

What's the best way for other businesses or readers to connect with you?

Our website is being updated as this article goes to print physability.net.au

Lea 0466554055

admin@physability.net.au

Joanne 0401975364

Charlotte 0409409186

Melissa SWAN

SAPPHIRE STUDIO

Describe your business in one sentence.

Sapphire Studio is a space that reinvigorates confidence, happiness and a new-found joy in day-to-day life.

What sets you apart from your competitors?

I’m unlike any other space on the MidNorth Coast. One of the reasons I was so passionate about creating this space is because the treatments I offer now were only ever available in major cities. I myself, and people I knew would have to find the time and money to travel to get these treatments, and I just knew how much easier it would be if people could have them at their fingertips right here on the Coffs Coast.

What have you learnt in the last 12 months that you have brought to your role?

I have learnt that while so many of the treatments we get are about physical appearance, there’s so much more to it. It’s

feeling confident, feeling strong, having less pain, being able to play with your children and go about your day without the worry you used to have. My clients have shared so much about themselves and it’s been such an honour to go on their treatment journeys with them, and see them come out the other end as grateful and happy as they are with the results.

Tell us the new and exciting products/

services that are happening in 2023?

I’m about to introduce NeoLift Facials to the studio – it’s an incredible new facial technique that lifts and tightens the skin on the face without the need for invasive procedures and injections. I’m proud to say that all of my offerings are non-invasive and with no downtime. I know as a busy mum, I want to feel my best without recovery time and to offer others treatments that are SO

effective, without the hassle of downtime or any adjustment is incredible for me. What are your business’s core values?

I want to empower women to feel comfortable in their own bodies. I really believe that sometimes we just need a little bit of extra help to reach our goals, gain more confidence and most of all, feel like ourselves again. Whether my clients are coming in for Emsculpt to help with core strength, back pain, or losing that hard to shift baby weight, or they’re coming in for Emsella to assist in pelvic floor strength and incontinence, I want to be a business that gives people the space and means to get where they want without paying exuberant amounts and having to travel hours to get it.

Tell us about your strengths from a business and personal perspective.

Above all I care about the journey my clients are on, and I take the time to understand them to prescribe custom treatment plans. I knew that having the treatments I offer available in the one space would be totally convenient, and when that’s paired with genuine care for who you’re treating and their journey to further happiness and life quality, everything just works.

What advice do you have for other women working and living in such a fast-paced world?

I hope that women take time to think about what they really want out of life and have the confidence to chase it. It could be a side hustle they want to turn into their main gig, or maybe they just want some time to themselves each day to reset

and feel fresh. Time to go inward, consider what we really want, plan steps to get us there and then executing the plan is what I believe we need to pour from a full cup in other parts of our lives. We live in such a chaotic world, but knowing that what you’re so busy for, or working so hard towards, is because it’s what you know you need to do to feel your best, and have the quality of life you want will make it all feel worth it. What’s the best way for other businesses or readers to connect with you?

My Instagram is an easy way to connect with me. I’m always available to answer questions about treatments or steer you in the right direction. My website is also a great place to go to read some FAQs about my offerings to help you better understand them and whether you’re a good candidate.

We live in such a chaotic world, but knowing that what you’re so busy for, or working so hard towards, is because it’s what you know you need to do to feel your best and have the quality of life you want will make it all feel worth it.

I have been part of the Harvey Norman Group for the last 15 years. Currently the proprietor of Harvey Norman Bedding Coffs Harbour, together with Aussie Suppliers, and bedding employee sleep experts, service truly sets us apart from any of our competitors.

Describe your business in one sentence.

Harvey Norman is an equal opportunity company, we are diverse and embrace equity. We say it, we think it, and we do it, but best of all, we value it.

What have you learnt in the last 12 months that you have brought to your role?

Over the last 12 months it has been challenging. Business closures, COVID outbreaks, at times it has been very difficult. Stock shortages because of border closures, etc, Aussie made products also effected because of staff shortages, logistic problems, the list goes on. We took up the challenge and opened up for the community throughout the pandemic. Over the last 12 months I learnt to bring to my role as proprietor of bedding much more inclusion, kindness and understanding. Tell us the new and exciting products/ services that are happening in 2023?

Over the last 12 months I learnt to bring to my role as proprietor of bedding much more inclusion, kindness and understanding.

is all consuming, but with help from the community, colleagues and family you get through it.

We live in a fast paced world, retail especially.

My advice to women who want to step up and take control would be to go for it, meet all challenges head on, be confident, be strong and embrace yourself, and take that rollercoaster ride.

2023 we are bringing a new era to bedding. New innovative mattresses and new technologies not seen in Australia before, and this new technology is fully 100%

Wendii TREADWELL

NEUE SKIN CLINIC OWNER

Describe your business in one sentence.

Neue Skin Clinic is an award-winning provider of non-invasive, non-surgical aesthetic treatments driven by achieving positive results.

What sets you apart from your competitors?

Aside from extensive qualifications and 30 years in the industry, I love to fix skin and hair issues. A few years ago, I invested in a 3D Dream Mirror Skin Analyser which takes 8 photos of the face. It determines skin type, pigmentation or vascular issues, sun exposure, hydration and biological ageing.

This is an amazing tool to educate clients on their skin and what we, at Neue Skin Clinic can offer in both products and services to improve any issues specific to each client.

Village. The exposure and walk by traffic has been the best business decision I have made since opening my first business in Adelaide 28 Years ago.

Tell us the new and exciting products/ services that are happening in 2023?

As a Dermal Therapist, my focus has always been the more Para-Medical services like Electrolysis, Skin Rejuvenation, Intense Pulsed Light, Laser facials, Medi Peels, Skin Needling and Cosmetic Tattooing etc. Since the relocation to Moonee Market, we now offer Waxing, Tinting, Henna Brows, Brow Lamination and Eyelash Extensions. What are your business’s core values?

I am proud to say integrity and education. If a client books for a facial treatment, we always take extra time to assess their skin to determine the best treatment for them.

What have you learnt in the last 12 months that you have brought to your role?

That relocating to The Moonee Market Shopping centre 6 months ago from the Jetty

I am proud to say integrity and education. If a client books for a facial treatment, we always take extra time to assess their skin to determine the best treatment for them. All our services are results driven and we have a range of different machines and modalities to get results for our clients.

Tell us about your strengths from a business and personal perspective.

I believe it is my years of experience and vast qualifications as a Dermal Therapist, Electrologist, Cosmetic Tattooist, Laser Technician and Skin Nutritionist from Australia, China, Switzerland and England. I really love to impart my knowledge to my staff and clientele.

From a personal perspective, of course it is my two beautiful boys. Being a single mum and a business owner, I am blessed to have the flexibility for a perfect work/life balance. What advice do you have for other women working and living in such a fast paced world?

Firstly, do most of your skin care routine in the shower! Then apply your hydrating spritz, moisturiser and sunbloc once out of the shower. I’ve timed it and it only takes 1 minute and 28 seconds.

Secondly, sun protection is the best anti-aging product especially with a high percentage Vitamin C serum – like Neue’s Pro CK Serum. It makes me laugh when clients tell me they don’t go out in the sun. If you can see sunlight, you are getting reflective light and that is sun exposure.

What’s the best way for other businesses or readers to connect with you?

neueskinclinic.com.au

1300 00 Neue (6383)

20 Moonee Market Shopping Centre

Christine RENGGER TMP RENTALS DIRECTOR

LICENSED REAL ESTATE AGENT

Describe your business in one sentence. We provide landlord investors with a streamlined property management solution.

What sets you apart from your competitors?

We are 100% focused on Tenancy Management so our focus allows us to offer a clear communication style that ensures all parties are clear on the process and effects of their individual tenancy.

What have you learnt in the last 12 months that you have brought to your role?

Patience is a virtue. That in recent times has played a large part in my learning curve, and anyone who knows me knows this is a big deal as patience does not come easily to me.

Tell us the new and exciting products/services that are happening in 2023?

Our business has grown incredibly in the last 18 months so now we are focusing on streamlining our processes to ensure we reach the next level of service. Nothing ever stays the same in our industry so we are constantly looking to improve.

What are your business’s core values?

Focus, experience, knowledge, capability, outcomes. Tell us about your strengths from a business and personal perspective.

This question is always hard as we are not conditioned to praise ourselves. But I am fierce in getting the job done, ensuring clear communication is forthcoming for all parties and for cheering my team on to get the results we get.

What advice do you have for other women working and living in such a fast paced world?

Focus on yourself and what you are doing and ensure you do it with integrity, passion, focus, kindness and resilience. What anyone else is doing, is irrelevant, pave your own way.

What’s the best way for other businesses or readers to connect with you

Follow us on our socials, both Instagram

@tmp_rentals and Facebook TMP Rentals – Tenancy Management Professionals for live updates or our website www.tmprentals.com.au

Joanne M c INTYRE

Describe your business in one sentence.

All things property management for property investors.

What sets you apart from your competitors?

Having a sole focus on property management means that property owners are guaranteed our undivided attention; there’s no ‘pulled focus’. Our business resourcing, in its entirety ,is dedicated to you and the management of your investment.

Tell us the new and exciting products/services that are happening in 2023?

2023 will see us launch a new and exciting tiered service offering. Property owners will soon have the option of selecting between a gold, silver, or bronze package upon sign up, each including a range of annual services such as smoke alarm checks, or professional photography. We’ll be announcing more details soon via our website - www. tmprentals.com.au and social media pages. Be sure to give us a follow!

What are your business’s core values?

I’m a firm believer in strong communication. Communication is at the forefront of everything in society. It builds our communities; it nourishes our relationships and can help create that sense of belonging and connection.

Tell us about your strengths from a business and personal perspective.

Authenticity – I’m an open book and operate under a ‘honesty is the best policy’ ethos. My core business and personal values are all built on open and honest engagement. I empower my clients to make their own choices based on having an accurate depiction of the landscape.

What advice do you have for other women working and living in such a fast-paced world?

Don’t take your work home with you – work will always be there in the morning. Find that work life balance and define what that means for you, and, take the time to mentally recover and embrace the periods of being present for yourself and your family.

What’s the best way for other businesses or readers to connect with you?

Our office is located at 76 Mildura Street, Coffs Jetty – and walk-ins are always welcome! Alternatively, follow us on our social media pages for live updates!

TMP RENTALS

SENIOR PROPERTY MANAGER

LICENSED REAL ESTATE AGENT

Rielle BERGLUND

DUSTYCORNS CLEANING

What sets you apart from your competitors?

Dustycorns

Cleaning has been in business for 4 years now. During that time we’ve learned a thing or two about what it takes to keep our customers happy, and watched many cleaning businesses come and go from the local industry. We’re constantly learning and evolving to make sure that we’re providing the best possible service, and we’re always looking for ways to improve. What have you learnt in the last 12 months that you have brought to your role?

I’ve also learnt that it’s important to surround yourself with positive, supportive people. Your team (friends, staff and clients included) can help or hinder you, choose wisely and show your appreciation to those around you. Tell us about your strengths from a business and personal perspective.

I love to be challenged. I am very resilient and determined (I feel sorry for my parents, I was a very headstrong teenager). Starting a business from scratch can be immensely challenging. There are many highs and lows. Some of the early days of my company I had doubts it would work out but I am also very resourceful.

Perspective is so important, tell people what a great job they’re doing. Be a cheerleader for others and lead by example, everyone needs encouragement and it inspires others to do the same.

It’s important to be passionate about what you’re doing, and to always be looking for ways to improve and grow your business. In the past 12 months we have changed the business considerably, our focus now is mainly commercial and construction clients.

I feel these strengths are what have helped my company evolve, and me with it. I’ve taken a few hits along the way but let nothing stop me and I’ve come back stronger every time. What advice do you have for other women working and living in such a fast paced world?

Learn to say “no” more often. Your time is valuable, delegate tasks when you can and

take care of yourself. You do not have to take on everything that comes your way. Surround yourself with people who are headed in the direction you want to go. Your circle should compliment your life not complicate it.

Perspective is so important, tell people what a great job they’re doing. Be a cheerleader for others and lead by example, everyone needs encouragement and it inspires others to do the same.

If you want something bad enough, you’ll find a way to make it happen.

What’s the best way for other businesses or readers to connect with you: All information including ways to contact us can be found on our dustycorns.com.au

Bishop DRUITT COLLEGE

Describe your business. Performing Arts at Bishop Druitt College creates rich and meaningful opportunities for students within our High Performance Program, and strong K-12 Music, Drama, and Dance curriculum offerings. The college has experienced specialist teachers, a Dance Academy, an instrumental program, high quality tuition, bands, ensembles, choirs, showcases and musicals. Our high-quality purpose-built facilities include a Theatre, Dance Studio and Music building with classrooms, performance spaces and tutorial rooms.

What sets you apart from your competitors?

• Our performing arts programs in Primary.

• Specialist teachers and some of the world’s best musicians as tutors.

• Strong HSC results with many Band 6 results and nominations for NESA showcases (Callback, OnStage, and Encore).

• We are the only school in the region with a purpose-built Dance Studio.

• Our High Performance Program and Dance Academy.

What do you bring to your role? Include the new and exciting products/services that are happening in 2023.

Rebecca Day

I have been a classroom music teacher at BDC since 2006 and became Head of Performing Arts in 2015. Since then, I have seen the performing arts grow exponentially. My job is rewarding as I have the opportunity to work with amazing, talented students from Kindergarten to Year 12 on a daily basis. Watching them learn and grow is a joy.

Rachel Caesar

I am new to the Performing Arts Manager role for 2023. I have been a Primary classroom teacher for over 20 years and most of that time has been at BDC. During that time, I have run dance clubs, musicals in the secondary school, eisteddfod performances, choirs, music classes, stage performances, productions, and assisted with various other events. Using this experience, I am thrilled to step into this new role and be part of the creative performing arts team.

Tell us about your strengths from a business and personal perspective.

Rebecca Day

I use my experience and ability in the

performing arts to help students be creative and add variety. In 2022 we had Michael Dolce (the guitarist from The Voice) deliver workshops for our students and the Sydney Dance Company came to run workshops in our Dance Studio.

In 2018 I was awarded the Australian College of Educators Award as a Music Educator in the region.

Rachel Caesar

I am a very creative person and I encourage students to think outside the box and develop their own unique style. Being a mother of three helps me be flexible, multitask and bounce back when things don’t go to plan. I pride myself on being able to develop strong relationships within the school and wider community.

Follow Bishop Druitt College on @bdccoffs bishopdruittcollege

Visit our website bdc.nsw.edu.au

Rebecca Day rday@bdc.nsw.edu.au or Rachel Caesar rcaesar@bdc.nsw.edu.au

REBECCA DAY - HEAD OF PERFORMING ARTS • RACHEL CAESAR - PERFORMING ARTS MANAGER

REBECCA DAY

RACHEL CAESAR

Unrealestate

What sets you apart from your competitors?

Karen says: It’s the dedication and personal quality management practices from our property management team at Unrealestate. Not all landlords and tenants are the same, so we tailor each rental to meet the requirements and expectations of the landlord and the needs of the tenants and this can be a fine balance of what both are after.

Kim from the sales department agrees. Being a local independent agency we are able to adapt and provide clients with the best possible service that suits their individual needs. We understand that every client is different, and that one size doesn’t fit all.

What have you learnt in the last 12 months that you have brought to your role?

Teresa says: We are committed to lifelong learning. There is always something new to learn in our field because we have to stay abreast of any legislative laws that are continuously changing in the field of property management. Get to know others, concentrate on your best qualities, and have a positive attitude. In our industry you have to connect with people and focus on your strengths. Kim agrees with the constant changing. Being a sales agent, I have always known just how important it is to be up to date with the market to provide vendors with the right advice for

them to make informed decisions when selling their property, and in the last year this became even more evident after the decline of a very hot market. Guiding sellers and buyers through an unsteady market can be challenging,

Tell us the new and exciting products/ services that are happening in 2023?

Teresa says: Real estate is a field that is constantly changing. You deal with various clients and situations, and the services you provide vary depending on what the client requires. Who knows what 2023 will bring.

What are your business’s core values?

Karen reflected: Our core values at Unrealestate are to provide quality services with personal attention. This is reflected not only in the property management area, but throughout the entire company that includes the receptionist and sales team.

Tell us about your strengths from a business and personal perspective.

Kim says: As a mum of four, I have always had strong communication, organisation and multi-tasking skills which are certainly a strength working in the real estate industry. Selling or purchasing a home can be very stressful, so I pride myself on working hard for our clients to deliver the best service possible for a seamless transaction.  Karen added, I have been in the real estate game for approximately 18 years, initially in the sales environment and

TERESA HILL - PROPERTY MANAGER, KAREN DEFELICEKIM MCGINTY - SALES MANAGER, CHARLOTTE EVANS -

Diana GULLIFER

THE COAST HOTEL ASSISTANT MANAGER & FUNCTION COORDINATOR

y name is Diana and I am an Assistant Manager and Functions Coordinator here at The Coast Hotel.

The Coast Hotel is a fun and vibrant restaurant and bar central of Coffs Harbour. We are a family-owned business with a tight management team.

We open for lunch and dinner 7 days a week and provide live music EVERY Wednesday, Friday and Saturday. We also host numerous functions throughout the year.

In the last 12 months I have learnt the ability to be flexible, innovative and willing to learn new things. I am a mum of two beautiful girls who drive me to be the best I can be. With such a busy schedule having a fun, energetic, family like team and customers makes my job easy. Why should you choose the Coast Hotel?

Because here, we all love contributing to the tourism industry and the local economy which is a big motivator for me. I am lucky enough to be able to

Mbrighten the customers days by just being my fun, happy, bubbly self!

Working in a busy hospitality business has helped me grow into the strong woman I am today. I am very hard working and growing with the business has given me the opportunity to excel in my position and help bring the Coast to where it is today.

I pride myself in giving that one on one experience, whether it’s to come and have a cold one, dine in our beautiful beer garden or book a special event.

I have been lucky enough to organise all of the functions here at The Coast Hotel from sports promos to birthdays and wedding receptions. I love all of the events that I am involved in and always go above and beyond to make it the best time. If you are thinking about holding an event please reach out to me. I would love to help make your special time as easy, stress free and fun for you as I can.

COFFS CLARENCE

Catholic SCHOOLS

These amazing ladies are principals in our local and neighbouring Catholic schools. We spoke with Regional Services Leader Tonia Tamblyn, herself an experienced principal, about these inspiring women.

Hi Tonia. This is a pretty impressive group of ladies. What’s your connection with them?

We’re all part of the Catholic Education system in the Diocese of Lismore. Our system has 43 schools between Tweed Heads and Laurieton. I’m the Regional Services Leader for the 13 Catholic schools from Grafton to Macksville so these amazing women are in our team!

Women feature strongly in the history of Catholic education on the Mid North Coast.

Our first leaders in Catholic schools were women who came by boat from Dublin over 125 years ago to establish schools in Grafton and later in Coffs Harbour. They were known as the Sisters of Mercy, and many of our Clarence schools still embrace their foundational charism and their values of Dignity, Excellence, Justice, Service and Stewardship. Later, the Presentation Sisters also served in many of our schools. The principal role has changed so much

over the years. Are principals really business leaders?

It’s such a big part of the role, to lead and to manage a growing and thriving school community. But the heart of our team’s work is always upon each child, to make sure they have what they need to learn and to flourish. We want all our schools to leave a heart print on the life of every student.

Each of these ladies lead very different school communities. Tell us a little about each of them.

Each of these women has a shared commitment to enabling their schools to become an educational village, where students feel safe and secure to learn together. They have diverse strengths in their leadership. Julie has had over 20 years in leadership in Macksville and her focus for 2023 is Learn Today, Lead Tomorrow. Nadine is Acting Principal of St Mary’s. She’s a local Bowraville girl and has deep knowledge of the families in her town. Lisa was appointed to Bellingen last year, with a strong focus on wellbeing and literacy. Liz is a highly

experienced principal who has established many exciting local connections to engage her students within the Sawtell community. Caroline is our newest member of the team! She has settled into Woolgoolga after leading several schools in Brisbane. Kate is at McAuley College, and has a strong focus on student wellbeing to enrich learning. Jacki is a highly experienced principal at Grafton who enjoys leading the learning agenda with her teachers. Ann leads the St James community at Yamba with a passion for student voice and choice in their learning. Where are the blokes?

Michael (Saint John Paul College, Coffs Harbour), Peter (Saint Augustines, Coffs Harbour), Dale (Saint Joseph’s, Maclean), Danny (Saint Joseph’s, South Grafton) and Nathan (Mount Saint Johns, Dorrigo) are gracefully sitting back waiting for their own moment in the spotlight. Is there a Focus Men in Business feature on your schedule this year?

Each of these women has a shared commitment to enabling their schools to become an educational village, where students feel safe and secure to learn together.

Tonia Tamblyn (second from left) with Principals Jacki Moore, Ann Dawson, Liz Watts, Lisa Doolan, Caroline Lewis, Julie Ryan and Nadine Slingsby.

Tamzin REBEL

Describe your business in one sentence. Rebel Hybrid specifically is about overall health and fitness – but it’s just one of the ventures of Rebel Hybrid Industries.

What sets you apart from your competitors? There are no competitors, we’re all in this together. Rebel Hybrid is just an addition to the already abundant fitness industry in this region. I’m collaborating with other incredible coaches in the area and building something bigger to reach further. If you’re in the health and fitness industry you have the intent to help people move better, live better, be healthier. At Rebel Hybrid we have a huge focus on small group personal training –making it an economical solution to help people create a regular routine in the gym, all the while using equipment in the gym, an app to track progressions (or for the client to take with them and train if they go away on a holiday etc) and we teach each person how to confidently use, adjust or setup gym equipment so in the future they can train competently on their own if they choose to.

Tell us the new and exciting products/services that are happening in 2023? I’ve just bought the latest in scanning technology to track progress of body changes. Whatever your goal, this gives you incredible insight into your body’s stats – accurately. Message me on Instagram to find out more.

What advice do you have for other women working and living in such a fast paced world? Don’t stay in the same place and watch the same things then be unhappy and expect things to change. Make the change. Do what feels right. Move away from what doesn’t serve you well. Just because you are a good person does not mean you are bound to stick by those that don’t appreciate your time and effort.

This one’s for you and me, living out our dreams, we’re all right where we should be (one of my favourite songs “Lighters” with Bruno Mars and Eminem).

What’s the best way for other businesses or readers to connect with you?

Find me on @_rebel.hybrid_ Call 0432 456 422 tamzin@rebelindustries.com.au

REBEL HYBRID INDUSTRIES PTY LTD CEO OWNER

Emma BAILEY

BUSINESS DEVELOPMENT MANAGER

REGIONAL AUSTRALIA BANK

Describe your business in one sentence?

Regional Australia Bank is a customer owned bank that has been helping regional Australians achieve their lifestyle goals for almost 50 years.

What sets you apart from your competitors?

We’re focused strongly on everything that makes regional Australia. Above all, we’re all about building better financial relationships with our customers, and that’s something that can’t often be said of the nation’s larger retail banks.

Unlike the ‘Big Four’ whose main interests are to generate profits and to deliver dividends for shareholders, our customers are our shareholders. This means our focus is to deliver value to our customers. Further, as part of our commitment to champion regional prosperity, we pledge more than 5% of our profits back into

grassroots community initiatives.

What have you learnt in the past 12 months that you want to bring to your role?

Everyone, including myself craves efficiency. I learnt to be detail-oriented and to think three steps ahead, always have prepared, well-thought-out answers to questions that haven’t even been asked yet.

During my career I have been responsible for communicating ideas to large groups and tailoring my communication style when engaging with individuals. Good communication also includes actively listening, to learn about individuals needs to provide them with a better experience.

What are your business core values?

Integrity, respect, and fairness are the underlying values that guide our business. An appreciation for relationships built on trust and reliability, with an understanding of the significance of community are values that regional Australians share.

Tell us about your strengths from a business and personal perspective?

During my career I have been responsible for communicating ideas to large groups and tailoring my communication style

when engaging with individuals. Good communication also includes actively listening, to learn about individuals needs to provide them with a better experience.’

What advice do you have for other women working and living in such a fast pace world?

I have two pieces of advice for women in business.

Balance!! I still find if difficult to maintain an even balance between work and ‘my life’ however it is essential to try and balance the scales to be efficient and effective in both. Raise each other up! It’s important to bring other women along with you both in a personal capacity and in your career journey. Our success as women should be an inspiration to one another. 0482165656 ebailey@regionalaustraliabank.com.au regionalaustraliabank.com.au

Chrysalis THERAPUTIC SUPPORT SERVICES

Describe your business in one sentence. Chrysalis Therapeutic Support Services is an NDIS registered provider of Positive Behaviour Support Services supporting adults and children living with disability to realise their potential and participate fully in society.

What sets you apart from your competitors?

With backgrounds in psychology, social work, applied behaviour analysis, mental health and art therapy, our highly skilled Behaviour Support team enhances our business through different perspectives, experience and knowledge. The diverse skillset offered at Chrysalis is an important asset. By acknowledging and developing the individual strengths of each employee and the potential they bring, we have created a successful, thriving workplace and fair work culture.

What have you learnt in the last 12 months that you want to bring to your business?

Our philosophy is, “the only way to predict the future is to create it”. Over the past 12 months, particularly as we emerge from the uncertainties brought about by the COVID-19 Pandemic, this philosophy has become even more important as we work with our clients and their team to help create the best possible future for them.

Tell us the new and exciting products/ services that are happening in 2023. Over the past 3 years our business has experienced rapid growth, and to match that, we are looking to expand our team.

At Chrysalis we employ great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. This year we are offering an exciting opportunity for those wanting to start their career in Behaviour Support to join our highly supportive multidisciplinary team. We would love to hear from early and midcareer allied health professionals or university students studying psychology, social work or counselling with a genuine aspiration to work with people with disability. Behaviour Support is an expanding and in-demand profession, and at Chrysalis we offer all our employees initial and ongoing training as well as opportunities for professional development and career progression.

What are your business’s core values?

Human rights is at the heart of everything we do. Our team works from a person-centred approach, providing the best possible support to ensure each individual’s life is enriched and that they are supported to achieve their goals as valued members of the community. Chrysalis Therapeutic Support Services’ vision is that all clients are given the opportunity to create the future they want, and to be empowered to access the information, support and skills they need to scaffold that journey.

Tell us about your strengths from a business and personal perspective. Chrysalis Therapeutic Support Services’ primary focus is providing positive behaviour support to people living with complex behavioural challenges.

We believe in the principle of equality of opportunity, and thus aim to positively impact our participants’ lives for the better and create change in the community through advocacy, education and action. We are passionate about providing services where every individual engaged with us will be able to reach their potential. Our highly skilled team work to assist not only people with disability, but their families and supports as well to effect improvements in quality of life, the acquisition of valued skills, and increased community and social inclusion. Through person-centred, evidence-based interventions, our practitioners support our clients to promote positive behaviour change while safeguarding their dignity and quality of life.

What advice do you have for other women working and living in such a fast-paced world? Seek out work that aligns with your values and interests and stand for something bigger than your own success. No matter where you are or what you’re working on, always add value to those around you. Empowering others will naturally empower you.

02 6516 2070

75 Albany Street, Coffs Harbour https://chrysalisgroup.org.au/

Tina Prassos - Behaviour Support Practitioner / Ashleigh Bialic – Assistant to the Director / Karen Munro - Behaviour Support Practitioner / Kim McClintock – Practice Manager & Art Therapy / Emily Parkinson – Senior Behaviour Support Practitioner / Hannah McGuigan – Behaviour Support

Rachel JACOBSON

GENERAL MANAGER

Carmel LOGUE

Tell us the new and exciting products/ services that are happening in 2023?

Sawtell Golf Club has been quite successful over the last few years in obtaining grants to further improve our golf course for the community.

This year, we will be continuing our accessible pathways project, refurbishment to our course amenities and irrigation works. We are also offering new members 4 months FREE membership from March 1st which is a very exciting opportunity to take up.

What are your business’s core values? At Sawtell Golf Club, we are a small team, but a great one. We pride ourselves on being a hard working, tight-knit crew that is goal orientated. Our core values are our commitment to our customers, our push for constant improvement, teamwork and our integrity.

Tell us about your strengths from a business and personal perspective. I am definitely someone that loves a challenge. I have always been an ambitious woman and self-motivated to achieve my goals, no matter how

big or small they may be. As General Manager of the Club, I have been lucky enough to be surrounded by an amazing team that are not only focused in driving the business forward, but also elevate me to be the best I can be. We are constantly striving to improve our business for our members and guests to ensure return patronage, profitability and longevity.

What advice do you have for other women working and living in such a fast paced world? “True success is overcoming the fear of being unsuccessful” Don’t ever be afraid to make mistakes as it’s all part of the process. Keep learning, keep growing, and be better than what you were yesterday.

How has the last couple of years been for you as a business owner?

Like many other industries the wedding industry has been affected in a massive way. The restrictions have been devastating for our newlyweds, with some saying they have had to postpone their special day multiple times. The uncertainty has been crippling for the venues, celebrants, entertainers, caterers, florists and anyone involved in the many moving parts of a wedding. I’m just grateful for my amazing supportive staff and our clients that found a way to support us at that time.

What changes have you seen in the industry over the years? Our industry is forever changing and evolving. I think consumers are getting more savvy, we are focusing more on the health of our skin, face and body and no longer buying from big brands with big campaigns. We are influenced by social media. Small, independent brands are popping up. Which means we are most likely supporting small businesses. Instagram has introduced us to international brands which are now more accessible.

Bayldon Road, Sawtell

66531006

admin@sawtellgolf.com.au

sawtellgolf.com.au

/sawtell.golfclub

What do you enjoy most about the beauty industry? I love making people feel good. Beauty is people-led. So it follows that in your journey, you come across many other passionate beauty therapists/ MUA/hair stylists and enthusiasts, who will inspire and challenge you on your way. The beauty community can be enormously helpful in achieving your goals and expanding your knowledge. The beauty community will bring new and wonderful ideas, beliefs, and people into your world. It’s flamboyant, inclusive, and creative.

What are some of your dreams for yourself and for your business moving forward? Right now, my focus is to keep working on myself as a leader, manager and owner. Just to keep striving to be the best version of myself.

Carmel Kestles Makeup Artist.

SAWTELL GOLF CLUB

We are constantly striving to improve our business for our members and guests to ensure return patronage, profitability and longevity.

OWNER

CARMEL KESTLES

MAKEUP ARTIST / HARLOW & CO

Lindy M c RAE

MANAGING DIRECTOR

CHOICES FLOORING

City Centre FOOTWEAR

What sets you apart from your competitors?

At Choices Flooring we are changing the culture for our customers when it comes to choosing flooring and window furnishings and having them installed. We have access to exclusive high quality bespoke flooring ranges that are all beautiful. Our clients can select a colour palette and flooring style of their choice and we are able to ensure there is an option that fits their budget. We have also taken the stress out of the installation stage for our clients. From start to finish our staff at Choices remain in contact with our clients and ensure they are happy with the service provided. We are guided 100% by our customers wishes. We have also developed a high quality, well run expert flooring supply and installation service for commercial projects, no matter how small or large they are.

What advice do you have for other women working and living in such a fast paced world?

My number one advice to other women working and living in such a fast paced world, is to do it your own way. As a working woman and mum, there is often the feeling of expectation that everything must be perfect at home and at work or else you’re failing as a Mum and a working woman. It’s important to be strong and ignore the expectations and opinions expected of women and just do it your own way!

What’s the best way for other businesses or readers to connect with you

Visit us in the Showroom or email at coffsharbour@choicesflooring. com.au

Describe your business in one sentence. Retailer of quality footwear and clothing. What sets you apart from your competitors? Our shoes are comfortable for people with problem feet, suffering from plantar fasciitis, bunions, hammer toes or wide feet and larger sizes to women’s 46. We supply nurses, teachers, hospitality, aged care workers but also business workers. We have been in Coffs Harbour for over 49 years. WHERE COMFORT MEETS style.

What have you learnt in the last 12 months that you have brought to your role? In the last 12 months I have learned that our customers need more time with the fitting and requirements which my staff and I do. Personal appointments can be made.

Tell us the new and exciting products/services that are happening in 2023? WOW where do I start. The season 2023 will bring soft tones such as nudes, blushes, pale blues, teals and snow/grey whites. New clothing of natural vibes and of course our reversible jeans, all arriving this month. We stock shoe brands such

as Allegria, Acopedico, Cabello, Florsheim, Klouds, Planet Pure Comfort, Rilassare, Slatters, Silver Linings and Taos. Clothing and bags we stock include Pina Colada, Rosa Jojo, Wednesday Lulu, Art And Vintage, Franco And Gabee.

What are your business’s core values? Our strengths would have to be the fitting of feet, there’s no foot we can’t fit. We are passionate in delivering the best possible services. We should be special.

Tell us about your strengths from a business and personal perspective. Our strengths include integrity and providing Coffs with comfort.

What advice do you have for other women working and living in such a fast paced world? My advice to other woman is learn your craft well and rebootby taking time out for yourself.

What’s the best way for other businesses or readers to connect with you? Our location is in the centre of town, on Facebook or phone 02 6652 2645. Layby’s Accepted.

As a working woman and mum there is often the feeling of expectation that everything must be perfect at home and at work or else you’re failing as Mum and a working woman.

Photo left to right: Nicole Clough, Christina Golis , Sharai Hohner and Jasna Hawker (not pictured)

Naomi Lishman has been facilitating 5Rhythms in Bellingen for the last 7 years. Originally from the UK, she became interested in yoga, movement and spirituality from a young age. She spent ten years travelling around Japan, South-East Asia and India, studying and training to be an Iyengar yoga teacher before landing in Mullumbimby, NSW in 2011.

I remember my first 5Rhythms class and the deep connection I felt to earth, spirit and the people around me. I was blown away by the stillness I experienced after the class. It was such an effortless and freeing route to a profound meditative state.

What is it? 5Rhythms was founded by Gabrielle Roth in the 70’s. It has since become a global phenomenon and many other dance modalities have emerged from this original practice. 5Rhythms is a guided movement practice with no steps which anybody can do. It ignites creativity, connection and belonging. It’s a dynamic way to work out and meditate, with a focus on quieting busy minds. It releases endorphins and settles the nervous system. Teachers undertake rigorous training in order to ensure a high calibre of embodiment, space holding and integrity in the practice.

Kate DRUM

What happens during a class?

The teacher takes the participant through ‘a wave of music’ comprising of 5Rhythms: flowing, staccato, chaos, lyrical and stillness. Each class is completely unique and the deeper you are willing to dive into your unconscious, the more gifts are revealed.

In this crazy time on Earth, with so many distractions and not enough rituals to celebrate life in a healthy, supportive and non-judgemental way, I believe a weekly 90-minute class can promote a profound shift in the way we see the World and ourselves in it.

Currently Naomi is teaching in Bellingen weekly on Fridays at St Margaret’s Hall, 6-7:30pm $25 and will be starting a bi-monthly class in Coffs Harbour on Tuesday March 14th at the Cavanbah Centre and every 2nd and 4th Tuesday thereafter.

She is available for corporate classes/ workshops.

Describe your business in one sentence.

Sawtell RSL is a meeting hub for our local community.

What sets you apart from your competitors?

That’s easy. Our strong community connections and our focus on ensuring our youth of today are our future tomorrow. We have focused the last couple of years on developing relationships and giving back to the local schools, junior sports, local Rotary Club, Sub Branch and many other important community groups.

What are your business’s core values?

Giving back to our community is at the top of our core values. When you are a part of a community, working together to help each other grow is important.

Tell us about your strengths from a business and personal perspective.

Being able to connect with people. Connection is an important tool that allows us to understand what is really needed in any situation, whether it is at work or home.

Contact Naomi 0412821521

naomilishman@gmail.com

5Rhythmsnaomilishman

5Rhythms_bellingen

5rhythms.com

Tell us the new and exciting products/services that are happening in 2023? More renovations! We have made some massive changes to the Club in the last 2 years. The best, in my opinion, has been the reno to the bottom of the Club down on First Avenue. Opening up now onto the street, being able to sit there and watch the world go by whilst drinking from our extensive wine menu and dining in our fantastic Bistro is awesome! This year will see the much loved Princess Room get a revamp as well as our reception area.

What advice do you have for other women working and living in such a fast paced world?

Maintain the balance! Whether you are juggling work and family or life in general, it is so important to have BALANCE and create time for yourself when needed. I am in a fortunate position that my job allows me flexibility with my family.

SAWTELL RSL CLUB MARKETING AND OPERATIONS MANAGER

StaySharp ACCOUNTING

Describe your business in one sentence. StaySharp Accounting is a boutique accounting firm with experienced and friendly staff to support you with your business, SMSF and personal taxation obligations. What sets you apart from your competitors?

We have been told that we are approachable and explain things well. We offer support to our clients who wish to be more involved in their business bookkeeping and will assist them in learning and understanding this role.

What have you learnt in the last 12 months that you have brought to your role?

The importance of staying up to date with changes in technology, to improve efficiencies in business, ensuring our client’s lodgement obligations are kept up to date and encouraging our clients to be proactive in communicating with us.

Tell us more about the services you will be focusing on in 2023?

Since Anita Perrett joined the

team, we have been welcoming new business and Self-Managed Superannuation Fund clients. Anita has 20 years of experience working with businesses and now has the capacity to grow her client base further.

What are your business’s core values?

Our business is built on trust, honesty and integrity. We work as a team and pride ourselves on maintaining a high level of accuracy and professionalism to ensure our clients are receiving the best possible service and advice.

What advice do you have for other women working and living in such a fast paced world?

Make it a priority to put yourself first and to find the work-life balance that enables you to have a career and manage your other responsibilities.

COFFS COAST BWN

Bringing the power of connection to Coffs Coast BWN. Ready to make new social and business contacts, meet and be inspired by like-minded businesswomen, take advantage of training opportunities, and enjoy connecting with supportive women at social events? You’ll love being a part of the Coffs Coast BWN. Meet the BWN Committee

Lisa Baxter is President and the owner of Maggie’s Pet Co and is opening a new retail store in Coffs Central this month.

Sharon Galway from Sharon Joy Coaching is Vice-President, and is a business and life coach for femmes who want to design a business around their life and family.

Cath Fowler is Treasurer and owns The Digital Laneway, a marketing agency helping businesses get found and look good online.

Julia Blair is Secretary, and offers virtual administration services through Julia Blair Virtual Business Support.

Kerstin Thode is the principal solicitor at Smart Choice Law, helping clients with their family law matters and their Wills.

She brings awareness to anti-bias principles through the arts. Adelle Gould is the owner of Hip Dysplasia Clothing Australia, creating Hip Dysplasia clothing compatible with all braces and casts.

Kirralee Walter from Right Hand Gal is a creative virtual assistant, supporting businesses with their creative, social media and marketing support needs.

Lace Browning is a Senior Job Coach at Aimbig Coffs Harbour an employment services provider.

Vicky Bamford is a Senior Constable in the NSW Police Force.

We’re a talented mix of smart, capable women making a real impact for our local community. We’d love you to join us.

How to get involved?

We’re glad you asked! Visit bwn. org.au to discover all the benefits of BWN membership and explore our upcoming events.

Membership starts at just $89 per year and we have packages available for corporate teams.

0408 308 101 staysharpaccounting.com.au

Jade Naidu is the owner of Woolgoolga Performing Arts Studio and NAIDU Theatre Co.

bwn.org.au

coffscoastbwn

coffscoastbwn

Charmaine Granger Administration & Bookkeeping Support

Anita Perrett Senior Accountant

Stasha Dunn Principal Accountant

Tell us about your business.

I run a digital marketing agency called The Digital Laneway.

The best finds are found in unassuming places tucked away in a beautiful laneway. In Paris, a concierge directs me to the best restaurant. In Barcelona, the tastiest tapas are down a side street. Here in Coffs, Dark Arts Cafe is there for my morning coffee.

It’s this feeling that inspired the business name. We build awesome websites and write captivating copy to ensure your business gets found and looks good online.

Describe your definition of 'success' relevant to your industry.

Success is about impact. The impact on my clients and, in turn, their customers. Having an impact on other women in business is also something I deeply care about. I make time to have coffee with fellow business owners and cheer them on. Because helping other businesses rise lifts us all. Who has been your greatest influence in business and

Rhonda LOCKE

why?

Eric - the mailroom officer at my first job. He made everyone feel important, and instilled in me that every business interaction is never about B2C or B2B. It’s always about one human connecting with another because all customers are people. All employees are people. So if you don’t understand people, you don’t understand business.

He also happened to be my Dad. We lost him when I was 20. I’m grateful for the two years when I got to see him as more than “just Dad”. I saw the way other people around him viewed him. The whole, real human, andI ’m so grateful for that.

What’s the best way for other businesses or readers to connect with you?

thedigitallaneway.com.au

thedigitallaneway

thedigitallaneway

fowlercatherine

Describe your business in one sentence.

We are an official stockist of more than 60 leading professional hair care brands with a passionate and qualified team of hair, beauty and product experts helping every client to feel confident about their hair and beauty routine.

What sets you apart from your competitors?

We stock an incredible range of products and have a team who specialise in providing personalised and professional solutions for each and every client.

What have you learnt in the last 12 months that you want to bring to your role?

Opening a new store is not for the faint hearted, especially during a pandemic. I’ve been working in a range of senior roles over the years, but this is one of the biggest challenges I’ve ever faced and one of the most rewarding.

Tell us the new and exciting products/services that are happening in 2023?

Now that our hair salon is open for business it’s a game changer.

We’re going to continue offering amazing hair care solutions and we will be increasing our hair and beauty services.

What are your business’s core values?

Focus on the individual whether they be staff or our clients. The key to success is good staff and I believe a happy staff member equals happy clients and that’s the goal.

Tell us about your strengths from a business and personal perspective.

I’ve worked in so many different industries across the world from airlines to government, education, utilities and now hair and beauty. I feel like the many roles and business and personal challenges I’ve faced have made me so much more grounded, and I’m now far more aware of what a customer really wants and ultimately what I want from my life.

Angela MARTIN

Describe your business in one sentence.

Lifeline North Coast provides a telephone crisis support service. We also provide community services such as suicide prevention training, and gamble aware counselling and financial counselling support.

What have you learnt in the last 12 months that you have brought to your role?

Listen more, talk less. My role is to support my team and the needs of our community. As Acting CEO for Lifeline North Coast, I’ve learnt that building trust and working together with other suicide prevention services and community groups is integral to suicide prevention and a healthy community.

I also seek to learn from the industry professionals as much as possible about trauma and mental health. I’ve attended suicide prevention training, and other related training, so I am confident in starting a conversation to help someone in distress or struggling with suicidal thoughts. It’s vital as a community that we reduce the stigma of asking for help

and learn how to identify warning signs and support those who need help.

Tell us the new and exciting products/ services that are happening in 2023?

Lifeline North Coast will be offering training, our five Lifeline Retail Shops (Grafton, Coffs Harbour – West High Street, Toormina, Vernon Street and Nambucca) will be revamped with a wide selection of new and quality items. We are also setting up a Suicide Bereavement Support Group – a professional free support group for those who have lost a loved one to suicide. Our team are hosting community events to bring people from all walks of life together. We are always recruiting for more volunteers for our retail shops, crisis support phone line and fundraising events, together helping us raise awareness and much needed funds to keep our services available locally. Our #LLNC family is growing and now is a great time to sign up to volunteer with us, even if you only have 4 hours a fortnight, we would love to have you join our organisation.

What are your business’s core values? Care, respect, integrity, and connection.

We are very fortunate that we attract volunteers and employees that encompass these four qualities. What advice do you have for other women working and living in such a fast-paced world?

Be real. Be honest. Have boundaries and balance. Don’t stretch yourself too thin, and surround yourself with a team of experts so that you work united to maximise your success to reach goals. There is no “I” in the team that is 100% true. Also take your self-care seriously. If you want to succeed in business, look after your physical and mental health.

What’s the best way for other businesses or readers to connect with you?

I would like to invite people and businesses to connect with me. Let’s open up a discussion on how we can work together to make a difference in our community.

2/115 W High St, Coffs Harbour NSW 2450

lifelinenorthcoast.org.au/

angela.martin@lifeline.org.au

(02) 6651 4093

angela-martin-7522bb70/

LIFELINE NORTH COAST, NSW

ACTING CEO

As Acting CEO for Lifeline North Coast, I’ve learnt that building trust and working together with other suicide prevention services and community groups is integral to suicide prevention and a healthy community.

Hi Carly. Can you tell us about the early days of surfing for you, when did you start and what do you love about it?

I grew up across the road from the beach in Byron so was a water baby from the get go. I started on a bodyboard from about 4 and used to follow my two older siblings out the back of the break as I got bigger. I used to stand up on my body board riding waves all the way through. I remember vividly getting my first soft top surfboard when I was 10 for Christmas and to this day it still sparks a lot of joy thinking of that memory. From there I was out there every morning and afternoon after school and all weekend. The ocean was my happy place and I knew if there was a career in surfing I wanted to take my passion as far as I could.

You have had an extensive career in the surf industry, can you tell us a bit about some of your past roles?

Carly W H I T E

At about 16 years old I picked up a sponsorship from Roxy. My idol at the time was Lisa Andersen (4 times world surf champ) and also a Roxy team rider, so it was natural I gravitated towards this brand. I was supported by Roxy from a young age to travel and compete. I travelled and competed all around the world starting from my local Boardriders club into the Australian pro junior series then onto the world stage of the (WQS) World qualifying series. I travelled to many beautiful countries, achieved many goals and made some lifelong friends along the way. However once my competitive drive had lessened I knew I was ready to take on some new challenges whilst still complimenting my love of surfing. I was so grateful to have the backing of a surf brand that supported me and nurtured my transition from competitive surfing into a new role bringing new challenges and knowledge. I was then offered an Internship for a year at Roxy, gaining experience in sales, design and marketing. From there I knew marketing was my passion and I went on to work alongside

the marketing team for Roxy gaining experience in photo shoots, styling, coordinating events, budgets and athlete contracts. From there I was offered the role as Roxy Australia Team Manager, as well as a commentary role for Roxy events in conjunction with WSL. The Roxy Team Manager was a role I was so proud of as I poured my heart into our team of upcoming aspiring groms as well as some already on tour such as Sally Fitzgibbons.

What have been some of the highlights for you in your career so far?

I have found myself having many pinch myself moments, however surfing in The Roxy Pro Fiji trials event on the big stage was a defining moment. I was so proud to be representing our country and the waves were pumping. Also going to Teahupoo Tahiti for a trip with SurfGirl magazine and scoring the front cover. Completing my HSC exams in Fiji on a photoshoot was pretty awesome too, I look back now on these things and think, hey that was pretty cool.

Carly White picked up a surfing sponsorship with Roxy at 16, has travelled all over the world as a pro surfer, competed on the world stage, and then moved on to other roles in the industry such as Roxy Australia Team Manager. She has such an impressive background in the surf industry, and has recently taken on the role of President of the Coffs Boardriders Club!

Photo by RichardKotch

What brought you to the Coffs Coast and how do the beaches compare to other places you’ve surfed?

Going to Teahupoo

Tahiti for a trip with SurfGirl magazine and scoring the front cover. Completing my HSC exams in Fiji on a photoshoot was pretty awesome too, I look back now on these things and think, hey that was pretty cool.

I was brought to the Coffs Coast by marrying a local boy from Moonee Beach. We lived in Byron until we had kids then decided Coffs was the best place to bring up our babies. I love surfing all our local beaches. There’s rarely a day you can’t surf in Coffs, we are so lucky to have such a diverse range of waves. We have so many beautiful headlands that nurture offshore winds in both summer and winter. You can also always find an uncrowded peak which is an added bonus.

You have recently become the President of the Coffs Boardriders Club, what made you want to pursue this role and what do you hope to bring to the club?

The role was presented to me as our local hero Lee Wink stepped down. I have such big shoes to fill, as Wink is so well respected in our community and has brought so much

knowledge and heart into our club. I really can’t wait to bring some fresh ideas and really sink my teeth into the nuts and bolts of what makes our club so special and how myself and the committee can make it bigger and better moving forward.

Can you tell us a bit about the Coffs Boardriders and what you enjoy about being involved in the club?

I have been part of the club for 5 years along with my husband Jay and two children who are both in the grom divisions so it’s a family affair! Jay has been part of the club since he was a teenager so its nostalgic for both of us as it’s come full circle again after having kids. We Iove the sense of community the club brings to us. We get to spend a day a month doing what we love, surfing and hanging out with our friends all day at the beach.

Who can join the club and what’s involved?

We have members as young as 4 years old and life members in their 80s. We have divisions for under 8,10,12,14,16 girls and boys as well as open division, women’s, 35s ,45s, B Grade and the Rippers division. You can always join as a social member if you don’t surf competitively and just want to be involved. We have a club round once a month starting in Feb and ending

in Nov so a total of about 8 comps a year. We also provide some training opportunities for our groms throughout the year and some other fun events such as our club challenge day. A typical board riders day consists of arriving at the beach early, surfing a couple of heats with mates and having some beautiful BBQ food provided by Josie, our catering queen. We finish off the day with a little presentation at the Hoey Moey with some awesome prizes.

What plans do you have for the club in the future?

I would love to involve our groms, from the little frothers just out having a laugh with mates, all the way through to the ones striving to get onto the world stage. Moving forward I would love to keep our club as inclusive as possible providing new ideas while still keeping us grass roots. I want everyone involved to be proud to be a part of our Board Riders community and have a sense of belonging being part of our Club.

For more info on our club you can go to coffsharbourboardriders.com.au

Photo by RichardKotch

Sue BEEHAG

Describe your business in one sentence.

Subee is locally owned and operated with a focus on enhancing the care and quality of life of those in our local community facing challenges related to ageing and disabilities. What sets you apart from your competitors?

Longevity. Subee has been operating on the Coffs Coast for 30 years this month. We can provide a diverse range of services including personal care, social support, disability support, respite, community access, palliative care, dementia care and memory support, gardening and house cleaning. We can also provide for complex clinical needs in the comfort of our clients’ own home. We have seen many similar businesses come and go, but our reputation is the most priceless asset we have. Meeting the needs of our community is our focus.

What have you learnt in the last 12 months that you have brought to your role?

Trust your staff and have confidence in their abilities to get the job done. They are the people who I have chosen! In the last 12 months Ive learnt that with all of the challenges we have faced over the last 30

years, COVD didn’t beat us and I’ve seen what our staff have done to ensure our clients have had their services and needs met. Without our staff, there would be no business. Our staff are our greatest asset

Tell us the new and exciting products/ services that are happening in 2023?

Coming out of the worst of COVID, we are focusing on building a workforce of diversity and skills to meet the needs of our clients, and to provide a reliable and skilled workforce for our local community. We are also looking at some exciting options within the NDIS space on the Coffs coast so stay tuned!

What are your business’s core values?

Quality care, reliability, giving back to the local community by using local products and services, endeavour to meet the needs of our clients whilst encouraging their independence and connection within community.

Tell us about your strengths from a business and personal perspective.

For both it would have to be tenacity and not walking away from difficult situations or problems. After 30 years in business, I still don’t always get it right but am always willing to learn and take the advice from others. I work hard and make myself

available for those that need help or advice. I am passionate about our young workers and showing them how you can have a rewarding career in the aging and disability sector. They are our future and it’s important to pass on our knowledge to the next generation. Strengths from a business perspective is reputation, reliability and the expertise of our talented staff. We take on the jobs others can’t.

What advice do you have for other women working and living in such a fast paced world?

Hang in there. Ask for help if you need it and listen to the advice of others. Employ the right people to get the job done and who will support you and the goals you have for your business. Make priorities. Family and health first. Without either of these you cannot have the business and give 100%. And enjoy yourself. If you are not loving it, it’s time to move on. Life is too short! Drink the wine and take that holiday!

SUBEE NEWLAKE OWNER