Are You THAT AGENT?

BY MICHAEL MCCARRON, SUPERVISOR OF GROWTH & DEVELOPMENT - CAN

The Nameless Agent

When you’re speaking with another agent on a call or text message, it’s important to introduce yourself. This simple gesture can go a long way in building relationships with your peers. You never know when you might need their help or when they might need yours. So, take a moment and let them know who you are and what you do.

The Non-Responder

When you receive communication from another agent or a client, it’s imperative to confirm receipt of it, even if you’re unable to fully answer right away. Simple confirmation lets people know you’ll be back to them shortly, and goes a long way in establishing trust and respect. It shows that you’re professional and value others’ time.

The "I Prefer Text"er

It’s important to remember that text messages and phone calls serve different purposes. Understanding your client’s communication style is also important, so you’re communicating with them in the way in which they want to be communicated. Texting is great for sending quick confirmations or sharing info, however, when you need to discuss a complex issue or work at building a relationship, consider a call.

The Non-Committer

When a client or fellow agent calls you, they should reach your voicemail and be greeted with a professional message. It should include your name, company, and a brief greeting. It should encourage callers to leave a message, and you should also check it regularly so it doesn’t come back as full. A professional voicemail message helps establish your credibility as an agent and shows that you’re committed to your business.

The Feedback Fence Sitter

This is a debatable subject, but when you’re new to the business or a client may not heed your advice, asking for listing feedback can help make necessary changes or improvements to a listing. When viewing a property listed by another agent, tactful, on point feedback can show that you’re a professional who takes their job seriously, even if it wasn't requested. Whether you decide to make an offer or not, when asked, take time to provide feedback, and always be considerate.

Starting out in real estate can be a challenging experience. There’s so much to understand and do, but one of the most important things you can learn is proper business etiquette when dealing with fellow agents and clients.