Business Direction 65

Business Direction

MAKING TECHNOLOGY WORK FOR YOUR BUSINESS Issue 65 January/February 2022

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FIRSTWORD

MAKING TECHNOLOGY WORK FOR YOUR BUSINESS

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Issue 65 ary 2022 January/Febru

BUSINESS DIRECTION Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 4,000 businesses.

Please send all submissions to businessdirection@hwchamber.co.uk

EDITOR

Rahim Bas 01905 673 639 businessdirection@hwchamber.co.uk

EDITORIAL & SUBSCRIPTIONS

businessdirection@hwchamber.co.uk 01905 673 639 www.hwchamber.co.uk/business-direction

PRODUCTION & DESIGN

Distinctive Publishing, 3rd Floor, Tru Knit House, 9-11 Carliol Square, Newcastle, NE1 6UF www.distinctivepublishing.co.uk

ADVERTISING

Angie Smith Business Development Manager, Distinctive Group 0191 5805472 angie.smith@distinctivepublishing.co.uk

FEATURE EDITORS

Karen Southern karen.southern@distinctivegroup.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication.

Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

I’d like to wish everyone across Herefordshire and Worcestershire a very Happy New Year. I do hope that over the Christmas break businesses took the opportunity to enjoy the well-deserved relaxation and have recharged their batteries ready for the new year.

First Word

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Chamber News

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Business News

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Policy News 11 Business News

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Skills

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Business News

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Chamber Training

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Big Interview 24-25

The past 12 months have presented major challenges for businesses to navigate; lockdowns, rising energy costs and disruptions to supply chains have for some proved difficult to handle. While some issues still exist, the continued determination and resilience shown by Herefordshire and Worcestershire businesses is to be celebrated.

Cover Feature

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Business News

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Events

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It has been fantastic to get back to some sense of normality over the past 12 months. The Chamber were able to welcome a host of businesses to the return of the Chamber Business Awards in September, as well as provide the opportunity for businesses to spotlight their brand at the October Chamber Business Expo.

Two Counties

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Movers and Shakers

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New Members

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As we move into the new year businesses are yet again faced with uncertainty. With the emergence of new Coronavirus variants threatening to impose further restrictions upon companies and return to working from home, business confidence is once again taking a hit.

International Trade

We will continue to support businesses across Herefordshire & Worcestershire by providing advice and guidance and will be here to listen to any concerns or feedback you may have during this period. The Chamber will also be calling for further support from government and a full plan for 2022 to allow businesses to have a clear plan and support structure in place.

Worcestershire Works Well

As we continue to roll on through the new year, there are exciting times ahead during the first few months of 2022.

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Business News

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People to do Business With

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Charity News 43 Business News

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Members Services 45 Last Word

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Entries for the annual Chamber Business Awards will open on 10 January 2022 and close at 4.00pm on Friday 25 March 2022. This is a fantastic opportunity to celebrate your success and gain recognition for your accomplishments over the past 12 months.

We will also be releasing the Herefordshire & Worcestershire Chamber of Commerce 2022/23 Business Manifesto, which outlines the major policy objectives for the Chamber on behalf of businesses in the two counties. This information is taken from the major issues and concerns of businesses across Herefordshire and Worcestershire.

This edition of Business Direction focusses on the topic of IT and Technology and will provide a useful insight of how businesses across the region are making technology work for their business. A number of interesting case studies will be found, and we are pleased to welcome our main features for this edition; ArrangeMy, RS Hydro and Surf Tech IT.

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I wish you all a safe and successful 2022.

Regards

Sharon

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Our Patrons are:

January/February 2022

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHAMBERNEWS

CHAMBER CALL HOUSE ON ISO BINGO BOX CHALLENGE December saw the return of the ISO Quality Services Bingo Box Challenge, helping to feed families this Christmas.

Chamber CEO Sharon Smith and Strategic Account Manager Adriana Geary receiving the ERS Silver award

CHAMBER AMONGST 50 EMPLOYERS TO RECEIVE MINISTRY OF DEFENCE AWARD The Herefordshire & Worcestershire Chamber of Commerce, along with fifty other employers from the West Midlands region, received their Ministry of Defence Employer Recognition Scheme (ERS) Silver Award from West Midland Reserve Forces & Cadets Association (West Midland RFCA).

The Bingo Box challenge aims to spread the word on the crisis the Foodbank is facing and encourages organisations and individuals to donate items to their local Foodbanks.

The task was simple, a bingo style challenge where each member of staff were given the responsibility of donating one item off the bingo box sheet.

This year the Chamber have chosen to donate the items to Hereford Food Bank.

All staff have contributed to this effort and they even have duplicates of most items so had to increase the size of the box!

In the past five years, the need for foodbanks in the Trussell Trust’s UK network has increased by 128% and last year, they distributed a record breaking 2.5 million emergency food parcels to people

in crisis, a 33% increase on the previous year. Nearly 1 million of these went to children.

It was fantastic to see not only the Chamber, but a number of businesses across the region taking part in the challenge and donating much needed items to foodbanks across the two counties.

The ERS was launched in 2014 to recognise employer support for the wider principles of the Armed Forces Covenant. The scheme encompasses bronze, silver and gold awards for employers that pledge, demonstrate or advocate support to Defence and the Armed Forces community.

Sharon Smith, CEO at the Herefordshire & Worcestershire Chamber of Commerce, commented: “We are delighted to have achieved the Silver Award through the Employers Recognition Scheme in recognition of our support for the Armed Forces community.

“We are proud to support the fantastic talent that the forces bring to the business world and it’s a great honour for us to not only participate in the scheme ourselves, but to promote it to the whole of the two Counties business community.”

The lunch time event was held in Aspects at the iconic National Memorial Arboretum, a fitting place for such awards to be presented.

Guests were welcomed to the event by Watchman, a Staffordshire Bull Terrier, who is a military mascot for the now disbanded Staffordshire Regiment, but continues his duties as part of the Staffordshire Regimental Association.

If you’re interested in finding out more about the Employer Recognition Scheme please contact Philip Sinclair on wm-reed2@rfca.mod.uk or 0121 274 2226.

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Blue Print Working Safely attendees with their certificates

BLUE PRINT GET TOP MARKS THANKS TO CHAMBER IOSH TRAINING The Chamber of Commerce have helped local direct mail service Blue Print Direct Mail gain accreditations for a number of their staff. Blue Print recently sent a number of their workers on the Chamber’s IOSH Working Safely training course with all members passing the course.

On their staff passing the course, Blue Print Direct Mail, said: “Massive congratulations to our staff at Blue Print for gaining their IOSH Certifications. IOSH is a Working Safely course, provided by Herefordshire & Worcestershire Chamber of Commerce. Many thanks to H&W Chamber for delivering this course to our employees, it is great to improve our

Health and Safety within the workplace with an internationally recognised certification.”

Working safely is for people at any level, in any sector, needing a grounding in the essentials of health and safety.

Working safely meets the government’s guidelines for introductory health and safety training and is a 100 per cent match to the Health and Safety Executive’s ‘passport’ syllabus.

To find out more information on how the Chamber can help your staff or for details on further training courses please visit hwchamber.co.uk/training.

January/February 2022

BUSINESSNEWS

UK TRADESHOW PROGRAMME TO SUPPORT EXHIBITING BUSINESSES The UK Tradeshow Programme offers government support to help UK businesses successfully attend or exhibit at overseas trade shows.

UK businesses exporting, or thinking about exporting, can apply for support to: exhibit at, or attend, approved overseas trade shows and conferences potentially receive grants to offset some costs Applications to exhibit at overseas trade shows open from 29 November 2021.

Applications to attend overseas trade shows (without exhibiting) open from January 2022.

The maximum number of successful applications available to individual organisations is limited to one for the lifetime of the UK Tradeshow Programme.

Eligible businesses must be a small to medium-sized enterprise based in the UK and either:

OVER 80 HR PROFESSIONALS DISCUSS THE WORLD OF WORK Last month saw the return of the successful HR Conference, where over 80 HR representatives gathered at Sixways Stadium for an update on the latest hot topics within the industry.

The Conference was held in partnership between Hewett Recruitment and Herefordshire & Worcestershire Chamber of Commerce. The Chamber delivers a number of conferences per year with each conference providing thought-provoking speakers on a range of topics.

Attendees had the chance to hear from a number of topical key speakers who provided useful and insightful information on the world of work almost 2 years on from the beginning of the pandemic.

Conference for many years. In 2020 the Conference went ahead via Zoom, so it was great this year to have this many people back in a room together, giving the opportunity for HR professionals to have in-depth discussions with their peers about what is important to them right now.”

The event also saw the launch of the Salary & Benefits Report which compares employee offerings around the two counties, business can access the report by visiting hwchamber.co.uk/ salary-benefits-report-2021-22.

On the return of the HR Conference, Laura Hewett, Owner and Director at Hewett Recruitment, said: “Hewett Recruitment have partnered with the HW Chamber to deliver the HR

NEW DIGITAL CAMPAIGN LAUNCHED TO SUPPORT WYCHAVON BUSINESSES

sell products or services which substantially originate from the UK, or add significant value to a product or service of non-UK origin Applications for the programme must be made at least 6 weeks before the start of the event.

For more information on eligibility or to apply please visit www.gov.uk/ guidance/uk-tradeshow-programme.

Wychavon District Council have launched a new digital campaign to highlight the value of supporting local businesses.

The new campaign highlights the personal stories behind the businesses that are the heartbeat of the county’s towns and villages and why having support means so much to them.

Wychavon District Council’s new campaign highlights the personal stories behind the businesses that are the heartbeat of our towns and villages and why your support means so much to them.

From the young boy with a passion for art who now runs his own card shop to the girl with a love of the outdoors

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

who became a florist, you will get to know the people behind the service.

Because when you shop small you support local people and your community.

Research shows more of your money stays local when spent with small or medium-sized businesses compared to larger companies.

So give the gift of your custom to our local businesses this festive season and help someone live out their dream.

You can watch the campaign videos, find out what festive things there are to do in the area and search their shopping directory for information on local businesses at www.valeandspa. co.uk/shopping.

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BUSINESSNEWS

BIRMINGHAM NHS TRUST ENSURES DATA SECURITY WITH CYBER INVESTMENT With thousands of employees working in over one hundred sites, BCHC’s previous IT landscape made cyber security difficult to implement effectively for the disparate workforce, using the Trust’s own internal, stretched resources alone.

DEMYSTIFYING THE SOFTWARE IMPLEMENTATION PROCESS - AND MAKING IT A SUCCESS Law firms of all shapes and sizes can realise a host of benefits, including increased efficiencies, reduced compliance risks and improved profitability, by having an effective practice and case management software (PCMS) in place.

Whilst law firms that improve their agility will be best placed to respond to future challenges, lawyers are often resistant to implementing any new technology because the process can seem overwhelming. Rest assured though: by choosing the right software partner to implement your PCMS, you will be able to deliver a high-quality experience to staff and clients alike.

Osprey Approach have given guidance on what to consider before starting your implementation project and what the process involves. You can also access Osprey Approach’s guide on how to plan and prepare for a successful implementation, from identifying roles and responsibilities at an early stage, through to tips on how to overcome the common challenges of software implementation.

To read the full article, scan the QR code below.

www.ospreyapproach.com

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Birmingham’s Community Healthcare NHS Trust (BCHC) has invested in a full suite of cyber security services to keep its patients’ data and personal details safe from any would-be cyber attacks, criminals and hackers.

Kidderminster-based CyberGuard Technologies is one regional IT security services provider that has taken responsibility for ensuring NHS Trusts like BCHC are kept safe from would-be attackers.

Sean Tickle, Head of CyberGuard Technologies, concluded: “Taking our skills and expertise into the public sector has been thoroughly rewarding for CyberGuard, particularly at a time when the NHS has suffered unprecedented pressure due to the pandemic. The NHS is a precious public service and we’re proud to be working in partnership to keep BCHC’s network and highly sensitive data protected from cyber threats.” www.ogl.co.uk/cyber-security

TECHNOLOGY TO AVOID SCAN TO EMAIL HEADACHES The latest multifunctional printer models use technology to improve office efficiency and make your life easier.

The following functions are available on many of the excellent Sharp machines Clarity Solutions supply to businesses and machines from other manufacturers offer similar processes.

If the resulting pdf file is too large for Scan to Email the solution is Scan to Destination Link. The file is stored securely on the machine hard drive for a set time and the user will be emailed a unique URL to click to open the scan and save locally. www.claritysolutions.co.uk

If you need to scan a lengthy document that has more sheets than the capacity of the document feeder, the Job Build function will scan the document in sections and collate the scans into a single pdf.

MANAGING YOUR BUSINESS REPUTATION With the world of technology developing at an overwhelming speed, it has brought countless positives into the world, enabling us to connect, communicate and work more efficiently.

you’re going to do, to the best of your ability and to your clients’ needs. Every time. And own it if you make a mistake.

Get in front of an issue and be honest.

Integrity is everything.”

All of this means that it’s now more important than ever for companies to be on the ball in terms of their reputation management.

For more about managing your business reputation – and for all things get in touch with You Do Better PR on 07891 777464. www.youdobetter.co.uk

When staying one step ahead of any negativity, the best approach is to open clear and straightforward communication channels between your business and your customers.

Ruby Edwards of You Do Better PR, says: “I firmly believe that you don’t have to be the best – or own the best – to be successful. You have to do what you say

January/February 2022

For you and your business A BRIEF GUIDE ON SUCCESSION PLANNING FOR BUSINESS OWNERS

By Ian Bond, Head of the Wills & Estates team at Thursfields, specialising in wealth succession and estate planning.

Here at Thursfields, we understand how successful business owners have often devoted years of hard work to building their thriving and profitable enterprises.

These are often family affairs, with generations of the same family working together. However, planning for the succession of that business through the generations is something that is often delayed or overlooked, without an overall cohesive strategy in place.

For business owners, their company is likely to be the most valuable asset in their estate, and probably the most complex to manage. But lack of time – and, too often, a failure to fully appreciate the issues that can arise – frequently means they are slow to take appropriate advice for their own personal position and that of their family.

Too many businesses are ruined by the failure of owners to contemplate what should happen to their concern in the event of their untimely death. This not only potentially misses valuable tax reliefs but can also potentially cause dispute and disharmony in the family.

company and individuals’ perspectives. We know that it is not just about getting the legal position correct (that’s a given) but also proactively helping business owning clients to navigate multiple decisions and strategic considerations.

Doing this correctly can result in maximising the chances of a successful transition as well as enjoying the greatest possible tax benefits. The business owner can then enjoy a long and happy retirement by taking out value from the business as a reward for their hard work, but still leaving it financially secure for the next generation.

Thursfields follows two simple guiding principles when working with business owners and their families when it comes to succession planning for a family enterprise: 1. Family harmony: putting the family first is key to the survival of a business.

Decisions that keep the family together should be given priority over future profits. Dynasties crumble due to family feuds and individual egos overpowering the natural affection and mutual respect that comes with families.

At Thursfields, we help business owners to understand why it is worth the time and effort now to develop and implement a succession plan before life circumstances take these decisions out of their hands.

2. Communication: there needs to be clarity amongst all the family members, especially the next generation about their future roles. Business owners must have open and honest discussions with relatives, both about their exit and the owners who follow them. The next generation needs to be onboard with future decisions so that a succession plan is tailored in line with mutual needs.

Executing a business succession plan is hard work. But we are experts in business succession planning from both the

We understand that it can often be difficult to find the time to deal with personal matters, and so we have built

Ian Bond

our reputation by providing timely and practical advice to our clients.

Thursfields has an excellent team of specialist personal, family and corporate solicitors to look after you, your family and your business.

We will tailor our approach to suit the client and can take instructions by phone, video conference or in person at our Birmingham, Solihull, Worcester, Kidderminster or Halesowen offices.

Any business owner who would like more information can contact us on 0345 20 73 72 8 or email info@thursfields.co.uk.

Tel: 0345 20 73 72 8 | info@thursfields.co.uk | www.thursfields.co.uk S O L I H U L L | B I R M I N G H A M | WO RC E S T ER | K I D D ER M I N S T ER | H A L E S OW EN Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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TECHADVICE

HOW TO GET YOUR BUSINESS CYBER SECURE IN 3 STEPS You may be hearing a lot about cyber security at the moment with the steep rise in cyber crime in recent years.

Businesses are looking for the best ways to protect themselves against the ever-increasing threat from hackers as cyber crime methods become more and more sophisticated, in line with rapid advances in technology.

The statistics are alarming, with the number of UK businesses suffering cyber attacks doubling over the last 5 years according to a cyber security report by internet provider, Beaming. There are three main ways you can ensure that you are doing the best to secure your vital data, systems and infrastructure from cyber attacks. These are protection, testing and training.

PROTECT There are a variety of cyber security solutions available which will increase your organisation’s defences against cyber attacks.

Firewalls: Hackers have developed ways to get into even the best protected computer security systems. They can enter your network without leaving any signs and can remain there undetected for as long as 18 months which can mean huge financial losses or implications to your business’ reputation. Firewall hardware or software is a security device that helps protect your network by filtering the traffic that enters it, stopping unauthorised users from accessing the confidential data stored on your computer. It can also stop malicious software from infiltrating your computer.

Multi-factor authentication: Multi-factor authentication is designed to protect your user accounts from cyber attackers trying to steal credentials or exploit weak credentials.

It is a two (or more) step verification process which requires users to enter a username and password or pin but also to approve authentication requests via an a smartphone app or another device.

This acts as protection against phishing, social engineering and password attacks.

Anti-virus: Another key element in keeping your systems safe is anti-virus software. Anti-viruses work by detecting a virus, identifying which type of virus it is then working to remove it from your computer or quarantine it so that it cannot cause any further damage.

Anti-viruses can also act as a preventative measure, performing system scans to monitor your device and system files searching for possible threats and using real-time threat detection to guard your computer system against potential risks as they arise. In order to combat highly developed malware viruses, it is important to have the latest in anti-virus protection.

TEST Testing your systems is an excellent way to see if your they are currently cyber safe or if you need to put further security measures in place to avoid security risks. Penetration testing involves putting your network through a simulated cyber attack to see how it would hold up in the event of a real attack.

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The number of UK businesses suffering a cyber attack has doubled in the past 5 years

Expert testers will put your IT system to the test, identifying any vulnerabilities and trying to exploit them, as a hacker would do in real life.

TRAIN Lastly, it is vital to ensure that your colleagues are fully trained in cyber security so they know how to identify and mitigate security risks to your business. According to Mitigate Cyber, the cyber security company, 80% of cyber breaches take place due to staff error and a huge 45% of employees receive no security training from their employer.

Cyber security courses provide your colleagues with essential training on the core principles, practices and policies surrounding data security, information security, GDPR compliance and data and technology handling. They are a source of the most up-to-date information on cyber security and so, once disseminated to all members of staff, will help significantly lower overall cyber risks to your business.

At EBC Group, we partner with the biggest names in cyber security to provide the most up cyber security services, including real-time intrusion prevention technology, comprehensive testing packages and robust training programmes for your employees, as well as full disaster recovery solutions.

See how we can help you get your business cyber secure at www.ebcgroup.co.uk or contact us on 0121 3680154 or hello@ebcgroup.co.uk

AA SALT INVESTS SIX-FIGURE SUM AS FLEET INCREASES Respected winter maintenance and snow clearance company AA Salt has recently completed a £190,000 investment into its growing fleet of vehicles.

The Himbleton-based firm, which was shortlisted in the Excellence in Sustainability category in our 2021 Business Awards, has added to its fleet throughout the past 12 months with the six-figure injection seeing the introduction of five further gritting vehicles, two lorries, six new snow ploughs and a forklift truck.

Sales and Operations Director Ben Tanner says it has been a vital investment as the company works round the clock to keep car parks, paths and access roads clear for hundreds of its customers.

Ben said: “As we had forecasted back in the autumn, it has been a really

freezing winter with dangerous sub-zero temperatures across all parts of Herefordshire and Worcestershire.

“Our investment into the fleet was an important part of our planning and to make sure we were winter-ready to support our customers. We have really seen the benefits from that planning and our decision to increase the size and quality of our vehicles and the huge amount of equipment we need.

“There’s no doubt it has taken our capacity to a whole new level this winter and helped hundreds of our customers provide

a safe environment for their own staff, guests and visitors - including retail parks, sports stadiums, hospitals, offices and our private customers.”

An investment into stocking thousands of tonnes of environmentally-friendly marine rock salt has also been a vital part of AA Salt’s planning this winter as it has ensured its supplies have stayed high despite many local authorities struggling to cope with demand.

For more information on AA Salt and the services Ben and his team provide, Chamber members can visit www.aasalt.co.uk.

SUPPORTED BY SOPHISTICATED WEATHER FORECASTING TECHNOLOGY, WE PROVIDE WINTER MAINTENANCE SERVICES TO OUR COMMERCIAL AND PRIVATE CUSTOMERS • Snow ploughing • Gritting of car parks, access roads and pavements • Supply of grit bins in a variety of colours and sizes • Bulk load marine salt deliveries • Supply of manual gritting and snow blowing equipment Tel: 01905 391144 Web: aasalt.co.uk Email: info@aasalt.co.uk

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January/February 2022

POLICYNEWS

QUARTERLY ECONOMIC SURVEY REVEALS CAUTIOUS OPTIMISM Over a 3 week period in November, over 400 organisations across Herefordshire and Worcestershire completed the latest Quarterly Economic Survey (QES).

This survey conducted across the Chamber network, for over 20 years now, reveals a snapshot of opinion and evidence from many areas of business.

It’s true that with this latest report some aspects of business show caution while optimism is displayed in other areas. In addition to the frequently asked questions, this report was sponsored by The Low Carbon Opportunities Programme, part of Worcestershire County Council’s Clean Growth Programme and presented some useful information on the sustainability plans and challenges of businesses.

Economic factors provide the headlines of every QES. In this latest survey, 46% of businesses experienced increased sales in the last three months. This compared with 49% in the previous quarter. 35% of businesses saw that their sales remained the same, compared to 32% in the last report. This was further reflected in an analysis of advanced sales and orders. In the last survey 46% of businesses were experiencing an increase in orders, with just 26% seeing their advanced orders remaining the same. This survey reveals that now 39% of those surveyed were dealing with increased orders, while 37% had remained the same. There is a possibility here that demand, and supply, previously being outweighed by extraordinary demand is beginning to find a balance. Additionally it could be that businesses are using stocks they have built up when concerned about supply shortages.

People are the most important resource in any business. Often specialised, always a changing market place, and now in certain sectors in short supply. The Quarterly Economic Survey covers this area asking businesses questions regarding staffing levels, recruitment and training. 31% of businesses increased their workforce over the last three months. This was compared with 34% in the last quarter and with 60% of organisations showing no change it shows a period of consolidation, or in fact difficulty to recruit.

This is because 38% of businesses expected to increase their staffing in the next three months. The majority of these roles were full time, and encouragingly, apprenticeship recruitment was increasing.

Finding the right candidates proved difficult to the majority of those surveyed, and a strategy to improve this situation might be displayed in fact that 29% of businesses were revising upwards their training plans, compared to 24% last quarter.

The Quarterly Economic Survey looks to the future and allows us to plan accordingly. 67% of businesses anticipated their turnover would improve in the next quarter, slightly down from the previous quarter. More alarming perhaps was that just over half (65% previously) anticipated their profitability to improve. This was due to some real concerns being expressed by business in terms of Interest Rates, Business Rates, Inflation, Competition, and the greatest change of all, Energy Prices which were highlighted by 49% of businesses, up from 16% in quarter 3.

Low Carbon Opportunities Programme, part of Worcestershire County Council’s Clean Growth Programme. 20% of businesses reported they had taken major steps to improve sustainability, while 52% detailed minor steps and 28% no action at all, providing a huge opportunity for the Chamber of Commerce running the Business Energy Efficiency (BEEP) and Low Carbon (LoCOP) Programmes to explore further. Reducing environmental impact, being a responsible employer and meeting customer expectations were key drivers in greater sustainability.

Funding, expert advice and events to share best practice were detailed as vehicles beneficial to change.

The QES Report will be released digitally in January, and discussed at The Sustainability Forum on Thursday 20 January. To book onto the Sustainability Forum scan the QR code below.

That increase in energy price and the whole drive towards greater sustainability was highlighted in some responses to the questions outlined by report sponsor - The

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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HEALTH AND WELLBEING

OUR SELF-HEALING POTENTIAL IS TRULY GREATER THAN WE HAVE EVER REALISED I am a therapist, based in Great Malvern. I have studied the healing arts since 2004.

I began doing so to address serious illnesses of my own: post-viral fatigue, a case of Colitis which left me disabled for almost six years, Acid reflux, Hyperthyroidism and Psychosis. The prognoses were not inspiring – the first two conditions were generally described as ‘incurable’ by the National Health Service. However, meditation practice eventually enabled me to make recoveries from all my afflictions. You can read the full story on my website.

Building on an earlier sports science background as a Personal Trainer, I qualified as an energy healer in 2016. I have been helping people and animals improve their circumstances since then. I have worked with a wide range of mental, emotional and physical conditions and

built up a strong track record. My book ‘The Foundations of Self-Healing’ defines the holistic system I invented to regain my health and which I now teach others. I also run social media profiles which offer videos and blog posts – you can find me on facebook and youtube I have links with a number of other therapists and our combined expertise lets us offer Nutritional Guidance, Herbal Medicine, Osteopathy, Massage, Acupuncture and Exercise Classes. We are of both genders, meaning clients who are seeking particular styles or therapists can be referred to the appropriate practices.

We are beginning council-backed community projects focussing on mental and physical health and look forwards to serving the Shires and surrounding areas.

Healings are performed by interacting with the human aura, which can be sensed and analysed by practitioners trained in meditation. A subtle field of ‘energy’ or consciousness, the aura is referred to in many spiritual traditions. It is believed to

William Gee

exist within and beyond the body and to be composed of frequencies. This can be verified if one practices sensitivity exercises which increase awareness.

Healings are available at The Centre for Well-being in Great Malvern, and other locations throughout Herefordshire and Worcestershire. www.williamgeehealer.com

N AT U R A L T H E R A P Y I am a meditation teacher and bodyworker serving Herefordshire, Worcestershire and beyond. I have studied the healing arts since 2004 and practised since 2016.

I recovered from serious illnesses myself and have a strong track record in helping people with a wide range of challenges. I am also a horse healer.

depression, stress, insomnia, chronic fatigue, pain, injuries, ADHD/Autism and other issues. You are welcome to a consultation to discuss therapy.

My book ‘The Foundations of Self-Healing’ explains the holistic system I invented to regain my health and which I now teach others.

Clients have reported improvements in mental illnesses including anxiety and

For more information, please see my website: www.williamgeehealer.com

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January/February 2022

HEALTHBUSINESSSUPPORT AND WELLBEING

PAYCARE: 2021 IN REVIEW The strength of Paycare has always been the dedication, passion and person-centric ethos of our team, and we’ve continued to work together despite being physically apart for much of the year.

In September, we were thrilled to be reunited for our Rounders Day – which saw us raise £2,950 for The Mary Stevens Hospice. We were also able to get back out and about to see customers too, while restrictions had lifted (continuing virtual contact where that was preferred, of course) – and take part in the Midlands Business Network Live Expos among other events.

Later in the year, our Commercial Director Anthony Burns joined the board of the Wolverhampton City Credit Union, CEO Kevin Rogers was named Chair of Trustees at the Wolves Foundation, and our Compliance Manager Saranjit Nagra celebrated an incredible 40 years at Paycare!

Paycare Wellbeing has led a series free mental health e-clinics throughout the year

(attracting well over 400 attendees), with special guests including: PAPYRUS UK, The Haven Wolverhampton, Samaritans, Cruse Bereavement Care, Wellbeing with Gemma and many more.

Topics have ranged from how managers can support their team’s mental health (our most popular topic to date!) to aligning physical health and wellbeing, the menopause, and anxiety.

We also launched our fantastic Workplace Wellbeing Brochure to support businesses wanting to introduce effective policies and practices for their employees.

Our time hasn’t just been spent on our customers, our community have remained at the core, of much of our work too.

Recognised as Highly Commended for the Black Country Chamber’s Kindness in the Community Award, for our continued dedication to supporting others.

Among those we’ve worked with this year have been support for the Creative Connections Project run by Creative Black Country, The Wheelhouse and Wolverhampton Cricket Club (to launch a co-working office space), The Wellness Hub (in order to provide joint webinars on all

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

things wellbeing), Shropshire Wellbeing Day (sponsorship for the inaugural event), the Black Country Consortium (training for young people transitioning to the next stage of their education), and the Netball Development Trust (to help develop a netball and sexual health education programme in Ghana).

Commercial Director Anthony Burns says: “When I look back on the year, I’m most proud of the way we’ve tried our best to look after our policyholders, people and community, and the entire Paycare Team, who not only stayed positive at such a difficult time but rallied around each other in times of hardship to ensure we were all taken care of.

“And, as always, I’m proud of our customers.

At a time when business and home budgets were under a watchful eye, and some health services were harder to access, our customers remained loyal to us – which I think is the thing I’m most grateful for: even in tough times we can provide value and support to our community of customers.”

Visit www.paycare.org/workplace-wellbeing to read Paycare’s ideas and tips around Wellbeing for your team. Learn more about Paycare and how a Health Cash Plans could help you and your business at www.paycare. org, or give our team a call on 01902 371010.

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BUSINESSNEWS

APPRENTICESHIPS SHOW THEIR ROLE IN CREATING WORCESTERSHIRE’S FUTURE WORKFORCE

Ben Mannion and Laura Hewett

The Worcestershire Apprenticeships Awards were celebrated in a new virtual manner with broadcasts across three days for the first time ever from Tuesday 16 November until Thursday 18 November.

recognise and celebrate that effort.

Worcestershire gathered in droves to celebrate the 2021 Worcestershire Apprenticeships Awards with over 600 views across the three-day celebrations.

Marking the 2021 awards as the most engaged Worcestershire Apprenticeships Awards in the history of the popular local celebration.

Councillor Marc Bayliss, Cabinet Member with Responsibility for Economy and Skills said: “This year’s awards were yet another example of how apprenticeships are benefitting the lives of businesses and people across the county.

8 winners were announced at the awards with the coveted Worcestershire Apprentice of the Year named as Eleanor Steel and Worcestershire Apprenticeship Employer of the Year unveiled to be Platform Housing Group.

Gary Woodman, Chief Executive of Worcestershire Local Enterprise Partnership, said: “Congratulations to all the winners and finalists of the 2021 Worcestershire Apprenticeships Awards. There are so many people and organisations involved in making apprenticeships a success in the county and I am pleased we were able to

“It was fantastic to be back shining a light on the value that apprenticeships provide and how they are a vital route to enhance an organisation or career.”

“Well done to all the finalists and winners of this year’s awards as their dedication and hard work over the last year has been exceptional and I hope will inspire others to recognise the value of apprenticeships.”

The broadcast episodes have now been made available on demand so that those unable to join live can watch back and recognise the achievements of the best the county has to offer.

All three nights of the 2021 Worcestershire Apprenticeships Awards can be viewed on demand through the Worcestershire Apprenticeships website. www.worcsapprenticeships.org.uk

TAX RELIEF SPECIALIST CATAX BUYS AIM PROACTIVE IN DEAL WORTH UP TO £5 MILLION Business tax relief specialist Catax has announced the acquisition of competitor Aim Proactive in a deal worth up to £5million.

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Over the past 14 years Aim Proactive has grown substantially, and now represents clients with a combined turnover of £500m, generating approximately £6.5million in tax benefits and annual revenue of over £1million for Aim Proactive itself. Aim Proactive’s clients will now be moved over to Manchester-based Catax.

consultancy Catax, commented: “Aim Proactive is one of the best independent R&D tax relief consultancies out there, and we’re honoured to be entrusted with the clients that the founders have spent over a decade nurturing in many cases.

Those relationships are really important to us, and that’s why it was always a fundamental part of this acquisition that Steve and Julie would be coming along too. They have valuable expertise and a really solid track record. We’re delighted to have them aboard.”

Mark Tighe, CEO of specialist R&D tax

www.catax.com

HEWETT RECRUITMENT FOUNDER SET TO RETIRE AFTER MORE THAN 40 YEAR Following 41 years at Hewett Recruitment, Founder Louise Hewett announced her retirement.

Louise said: “I’ve been incredibly lucky to have loved my chosen career. So many wonderful memories and good times working with the great business community of Worcestershire.”

“The transition will be seamless and I know the business will continue to go from strength to strength under their ownership.”

Ben Mannion and Laura Hewett have taken over the business as equal shareholders and recently celebrated the completion of the MBO of Hewett Recruitment.

Ben commented: “We are delighted to be owners of such an amazing business with fantastic people. I’d like to say thank you to Louise Hewett for all her hard work over the years, wishing her a very happy (and well deserved!) retirement!”

Louise will still be active in the county in her role as Deputy Lieutenant of Worcestershire with responsibility for the Queens Awards. www.hewett-recruitment.co.uk

January/February 2022

WCG RECEIVES PRESTIGIOUS QUEEN’S ANNIVERSARY PRIZE FOR HIGHER AND FURTHER EDUCATION IN ENGINEERING courses and apprenticeships and further its position in the Higher Education sector after becoming the first college group in the UK to gain Bachelor Degree Awarding Powers.

WCG has been awarded The Queen’s Anniversary Prize for Higher and Further Education in recognition of its work in the engineering sector.

The Queen’s Anniversary Prize also recognised that 95 per cent of full-time students at the college successfully made it to their first-choice destination after leaving and in 2020, the college broke national records for end-point assessment pass rates for its land-based engineering apprentices.

The prestigious award recognises WCG for how it has developed future engineers through innovation and partnership over the last quarter of a century.

Angela Joyce, CEO of WCG, represented the College at a Prize Winners Reception held at St James Palace where the 2020-2022 Winners were announced.

WCG delivers engineering courses at three of its colleges, Warwick Trident College, Rugby College and Evesham College.

The college has established itself as a leading provider of engineering apprenticeships in the Midlands and across the UK. It was a pioneer of employer-centric educational provision, which is now being widely adopted by other institutions under the Government’s new skills strategy.

It has grown its engineering apprentice numbers from 40 in 1996 to 1,195 in 2021 and has placed a focus on working directly with major employers to ensure its provision matches the ever-changing needs of industry.

If you and your business would like to work with WCG to recruit and train up apprentices, please get in touch with WCG’s Business Development Team: T: 0330 135 6940 E: employerenquiries@wcg.ac.uk

This has included creating bespoke training programmes for major companies including Jaguar Land Rover, AGCO, Royal Mail, Babcock, Alstom, Siemens and Telent.

It is now in a position to build on the success of its engineering full-time

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Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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SKILLS

OLPRO LAUNCHES DESIGN COLLABORATION WITH UNIVERSITY OF WORCESTER STUDENTS Worcestershire-based OLPRO has launched a collaboration with the University of Worcester’s Graphic Design students.

HOW DO YOU MAKE TECHNOLOGY WORK FOR YOUR ORGANISATION? MAKE SURE YOUR EMPLOYEES HAVE THE SKILLS! To truly digitally transform, organisations need employees with the right skills, knowledge and behaviours to implement and operate technology effectively.

Achieving this is a substantial investment and can be challenging for employers to implement on their own, which is where the expertise of training providers is invaluable.

The Development Manager (TDM), a Tech and Digital provider, helps employers access UK Government funding and utilise apprenticeship and retraining programmes from Level 2 to Level 6 BSc (Hons) to develop their capabilities and capacity to digitally transform.

TDM stresses that funding can be utilised to develop existing employees, reskilling teams and progressing staff members through its programmes as well as recruiting new talent.

Apprenticeships and Retraining provides the structure organisations and employees need to fully develop skills and through an Individualised Learning Plan, TDM shapes its training and coaching to fit the specific needs of the employer. Specialist TDM coaches ensure that learners have the technical knowledge (including Software, Digital Marketing, Cyber etc.) and wider softer skills (e.g. problem solving, logical and creative thinking) essential for digital transformation.

If you’re interested in finding out more, please contact TDM on 0333 10 100 40, enquiries@tdm.co.uk or visit www.tdm. co.uk.

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The camping equipment specialist has commenced a four-month collaboration with the University students, who will use their design expertise to develop eye-catching visual content for OLPRO’s sustainability initiatives.

Daniel Walton, Founder of OLPRO, said: “We’re delighted to be working in collaboration with the University of Worcester’s Graphic Design students.

We’re really pleased that we can give local students an opportunity to gain some valuable business experience and to collaborate in making some eye-catching content that will go towards promoting some fantastic sustainability initiatives.”

Andy Stevenson, Senior Lecturer in Design at the University of Worcester, said: “We’re really pleased that our year 3 Graphic Design degree students are working on a creative concept brief for

OLPRO on our ‘Green Design’ module this semester. It’s a whole new area for most of them in terms of the subject matter and also the use of sustainable design practices too.

“We’re looking forward to seeing the ideas and artwork evolve as the semester goes on and are really thankful to OLPRO too for giving us their time like this. We’re also hoping that we can develop some effective ideas for the clients that they can use some, or all, of once the students have submitted their work.” www.worcester.ac.uk/www.olproshop.com

University of Worcester students working in collaboration with OLPRO

PERSHORE COLLEGE TRAINER ASSESSOR GAINS ENGINEERING PROFESSIONALS A Pershore College trainer assessor has been awarded a major engineering professional status and is now set to pass on his expertise to college students.

supporting evidence demonstrating my commitment to keeping the high standards set by the council and then also display how that impacts my students.

Andy Tabberer-Catt has been recognised by the Engineering Council and the Institution of Agricultural Engineers.

“I have already had businesses and students comment on the new letters after my name and I hope it will bring a renewed confidence in employers who are considering sending their apprentices to train with us.

Following a rigorous assessment, he has achieved MIAgrE status which demonstrates his commitment to keeping high standards in engineering training.

The Engineering Council assessed Andy for his suitability and professionalism, while also assessing how he passed his own high standards onto his students.

Andy works with Level 2 and Level 3 Land-Based Engineering apprentices at Pershore College, which is part of college group WCG.

“It is fantastic to have been recognised in this way and I look forward to continuing to strengthen my relationship with the Institution of Agricultural Engineers.”

To find out more about land-based service engineering apprenticeships at WCG visit www.wcg.ac.uk/ apprenticeships.

He said: “It has been a long road to achieve this professional status but it was all worth it and it can only be of great benefit to the reputation of land-based engineering at Pershore College.

“I completed a major report with

Andy Tabberer-Catt

January/February 2022

BUSINESSNEWS

THE TALENT HACKERS EMBRACE AI

David Beynon, Partner at HCR

The use of AI in recruitment is continuing to accelerate, new advancements in AI specifically for recruiters and hiring managers can help make recruiting more effective. Platforms such as LinkedIn and other tools that help to improve and increase the accuracy of the sourcing process, enabling companies to reach and nurture talent.

This can significantly reduce the time spent on sourcing candidates, bringing key talent to the attention of the company.

Research and Development into advanced

AI has come a long way compared to five years ago, there are still issues with reliability and bias. Specialist recruitment company The Talent Hackers say AI is highly efficient in time saving, what it can lack is human touch. They suggest solely relying on AI during the recruitment process can result in an impersonal experience for both the candidate and hiring manager.

The Talent Hackers use a balance of technology and human touch. To find out more contact Peter@thetalenthackers.com. www.thetalenthackers.com

MEDTECH & DIGITAL HEALTH: NEW OPPORTUNITIES ARISING FROM INTELLECTUAL ASSETS Medical technology and digital health have seen sustained growth over the last decade.

Significant technological advancements, along with the onset of the Covid-19 pandemic and a more developed awareness of our own health and our responsibility for others’ health, give every indication that the growth trend is set to continue.

WORCESTERSHIRE FIRMS MARK 15-YEAR IT PARTNERSHIP WITH NEW DEAL

In the increasingly diverse and dynamic world of life sciences and healthcare, the effective management of existing intellectual assets within an organisation is often overlooked along with whether these assets are being protected, developed and exploited to their full potential.

Two thriving Worcestershire businesses have signed a new three-year IT support contract as part of a 15-year partnership which has helped to expand both firms.

David Beynon from Harrison Clark Rickerbys explores how such intellectual assets should be manged, allowing both public and private organisations to make a contribution which benefits them and wider society.

Kidderminster firms, IT solutions provider Minster Micro Computers, and windows specialist 5 Star Windows and Conservatories, have penned the deal which will take their link-up to 2024.

The partnership began in 2006 with Minster overhauling the window firm’s IT security, support services and cloud-based systems which have equipped 5 Star Windows to cope with future changes including increased homeworking.

important as the business moves to more hybrid working in the future as we come out of the Covid-19 pandemic.

Minster Micro, which employs a team of 23, has almost 45 years experience supporting businesses with their infrastructure and software. Aside from being a Pegasus business software provider and developer, the Kidderminster company is also a Microsoft and HP partner. www.ministermicro.co.uk

In order for these assets to be used to their full potential, they need to be fully integrated into an organisation’s processes and culture to ensure nothing is overlooked.

From a legal perspective, implementing a strategy like this requires a different focus at each stage.

Susan Marlow, Managing Director of Minster Micro Computers said: “To be celebrating such a long and successful partnership is brilliant and we are delighted to be signing a further extension to our agreement.

“5 Star’s IT infrastructure, security and networks have been completely overhauled – which is especially

Intellectual property will no doubt be familiar to many. However, organisations operating in the life sciences and healthcare sectors are likely to possess and control a vast array of other intellectual property.

These could include methods, processes, knowledge data and information – all of which will have some inherent value.

To view the full blog article, please scan the below QR code.

Susan Marlow and Richard Manser

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

www.hcrlaw.com

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Business and divorce – can your business survive?

Divorce is difficult at any time– but if your business is affected it can lead to even more disruption. Deciding who gets what in a settlement is often a contentious process. Our experienced team of Family lawyers handle cases of any size – from the simplest to the most complex.

With businesses now a prominent feature in a number of divorce cases, particularly where a business was set up prior to marriage, it’s important to know what to do to protect your position if your relationship ends.

There are several ways ‘divorce-proofing’ your business can be achieved. The first and most effective is to sign a pre- or post-nuptial agreement. Both parties sign an agreement laying out what happens in the case of divorce and how assets are divided. Pre-nuptial agreements must be agreed prior to marriage, whilst post-nuptial agreements can be entered into at any time after marriage.

A well drafted pre-nuptial agreement can be persuasive to the divorce court later on, subject to the agreement being seen as fair. A post-nuptial agreement is often seen as a useful tool for legacy planning and requires full disclosure and to have been executed voluntarily and without coercion – the same as a pre-nuptial agreement. These agreements must also be fair. Simply stating that the spouse won’t receive anything in the event of divorce will not pass the ‘reasonableness’ test the court will apply.

Phantom agreements – an agreement between a company and a business owner or someone working in the business – produce phantom shares, which can increase and decrease in value, but without actually granting any shares. These can be created to give a spouse financial interest in the business. Both sides would have to consider and clarify the tax position of these shares.

A PASSION FOR PEOPLE

Articles of association are a further way of ensuring your business is protected when it comes to divorce. These key documents can require shares previously transferred to a spouse to be ‘bought back’ by the company in the event of divorce.

Paying yourself a competitive salary instead of reinvesting profits back into the business can also assist here. An exspouse may consider their entitlement to be larger than originally thought if they feel they did not derive any benefit due to funds being re-invested. Difficulties can also arise if you involve your spouse in your business as this may place them in a stronger position when the court are deciding their entitlements in respect of the business.

There are several ways ‘divorceproofing’ your business can be achieved.

It is also important to consider matrimonial and non-matrimonial property. Non-matrimonial property –acquired from outside the marriage – is far less likely to be shared upon divorce, whereas matrimonial property –acquired or built up during marriage, is usually shared equally.

In most cases, non-matrimonial property can only be ‘invaded’ when assets acquired during marriage aren’t enough to meet the needs of both parties. Whilst there is no entitlement to share non-matrimonial property, it can be susceptible to a claim based solely on needs. Therefore, it’s extremely important to try to keep these two types of assets separate.

HCR’s family law team cover a wide range of divorce cases and provide sensitive but solid legal advice when you need it most. Our experienced team work for the best interests of you and your business.

When it comes to starting a new chapter in your life, we’ll be available whenever you need us, on hand with advice and support throughout the process. We’re also transparent with our fees – our fee structure means that, whatever the case, you’ll be working with somebody with the right level of expertise for your needs.

Unfortunately, with divorce there is no ‘one size fits all’ approach. However, no matter what your circumstances are, our family law team have the expertise to help you navigate your way through this challenging period.

It’s our job to not only provide you with authoritative legal counsel, but also to ensure you can turn the page to a new chapter in your life, safe in the knowledge that all has been resolved equitably.

To find out more, please contact: Nadia Davis Partner, Joint Head of Family Law T: M: E:

01905 678 551 07985 615 895 ndavis@hcrlaw.com

www.hcrlaw.com

RACE TO ZERO

CO2 NEUTRAL AND SUSTAINABLE FOR OUR FUTURE Hargassner biomass heating systems are known for lowest emissions by highest efficiency, maximum comfort and long lifetime. The emphasis on research and quality management is our modern understanding of tradition. With the project “Emission Reduction with Modern Biomass Heating”, the Hargassner Group was awarded in October 2021 with the highest Austrian state award in the category “Environment and Climate”.

In 2019 the United Kingdom became the first major economy in the world to pass laws to end its contribution to global warming by 2050.

The target will require the UK to bring all greenhouse gas emissions to net zero by 2050. Greenhouse gas emissions are directly related to energy use, particularly energy use from fossil fuels. The data for greenhouse gas emissions (GHG) in the UK is provided up to the year 2019, before the coronavirus (COVID-19) pandemic.

The total GHG emissions for 2019 were over 550 million tonnes of carbon dioxide equivalent (Mt Co2e) (residence basis).

Households and the energy, manufacturing and transport sectors were the top four contributors to greenhouse gas emissions in 2019. These accounted for over 72% of the total emissions for the UK.

Households remain the highest contributors to overall greenhouse gas emissions. Biomass heating can be one of the keys to support the government plans for 2050.

When heating with wood, only as much carbon dioxide is released, when the wood fuel is burned as the tree absorbs while it is growing. Trees convert the CO2 from the atmosphere into carbon (C) for growth and oxygen (O2) for release into the air.

All in all, wood burning is climate-neutral when the guidelines are observed.

With these heating systems ranging from 6kW up to 2,500kW for various biomass fuels and various applications everyone can contribute to the governments ambitious plans and reduce their own carbon footprint. hargassner.co.uk Source: www.gov.uk/government/news/uk-becomes-first-majoreconomy-to-pass-net-zero-emissions-law www.ons.gov.uk/economy/environmentalaccounts/ bulletins/ukenvironmentalaccounts/2021#greenhousegas-emissions

REDUCE

YOUR CO2 EMISSION NOW BIOMASS HEATING SYSTEMS FROM 6 – 2500 kW

HARGASSNER GILLES BIOMASS HEATING | Unit 215b Holme Lacy Road | Hereford HR2 6BQ | E-Mail: office@hargassner.co.uk | hargassner.co.uk | 01432 513777

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January/February 2022

RACE TO ZERO

FEEL THE WARMTH THIS WINTER No project is too large or small – whether you have a new self-build, a listed cottage, or a large workplace – and all benefit from the personal touch offered by James, together with partner Anna.

Looking to cut down on costly bills, unsustainable fuels, and your carbon footprint?

Eco-Wright Energy has the green energy solution for you.

This Worcester-based family firm specialises in a cutting-edge range of renewable heating and hot water systems, including heat pumps, underfloor heating, mechanical ventilation heat recovery (MVHR), and climate control packages, all designed, developed and installed to your specific needs.

Heat pumps, for example, are becoming increasingly popular with domestic and business customers, bypassing the need for traditional, expensive gas, oil and LPG. Two main pump types are available – ground source and air source – which work by extracting naturally occurring heat from the ground or air. And yes, they work brilliantly, even here in the UK.

The couple are justifiably proud of their growing reputation, which has seen Eco-Wright Energy build a happy (and warm) customer base all across the country, from the Midlands to the Cairngorms.

Underfloor heating, meanwhile, is an efficient way to maintain a constant temperature, while MVHR cuts costs and keeps your home fresh by circulation recycled warm air from bathrooms and kitchen to living areas.

Owner James Scougal is the main designer and installation engineer on every project, and he ensures your system is fully commissioned and compliant with building regulations.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Anna explains, ‘Our renewable heating systems have done well ever since we started the business 13 years ago, but business has just gone through the roof over the past year.

‘It’s all linked to rapidly changing attitudes to traditional heating methods, and demand for sustainable, high-quality products. Plus the technology is advancing all the time, making our products even more efficient and cost-effective.’

For more details, visit ecowrightenergy.co.uk

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CHAMBERTRAINING

HOW TECHNOLOGY HAS SUPPORTED THE CHAMBER’S CATALOGUE OF TRAINING

“The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life.” - Bill Gates, Co-founder of Microsoft.

John Legge, owner of JPL IT Training Limited, delivers Microsoft Excel training on behalf of the Chamber. Like many, the Chamber had to implement new ways to deliver training since face-to-face was not an option, the switch to online training courses allowed the Chamber to deliver their portfolio of courses to a whole new virtual world.

When the pandemic first hit the country and the training delivered at the Chamber, they had to work with their external trainers and think on their feet quickly!

As a business owner straight away, John investigated and quickly implemented virtual training using Webex video conference software.

John says: “Webex is a simple tool which allows me to train Chamber members in

the various levels of Excel training which starts at Basic and goes up to Master Class Bronze. All that is required is a laptop with a webcam, set of speakers which can be built in and a good microphone.

“Our courses are generally limited to 4 people to optimise the experience of the customer. I share my screen showing the Excel worksheet and topic we are focusing on and the trainee can if desired ask to share their screen also.

“Many customers have engaged from their home office, living room or kitchen! It works so well as often the relaxed atmosphere of their own environment puts them at east plus my own relaxed informal style lends itself rally well to this type of training.

If/when they go back into the office place, delegates can be trained from their own office just as well. The Chamber simulate team-based working by using breakout rooms where teams of two work together to affect a solution to an Excel problem.

John added: “We have found that with Excel being such a popular course that many clients go through the levels with us on their learning journey, so they start with

basic excel and then a month later migrate onto intermediate Excel.”

The benefits are massive to their company including: Self-worth of being able to analyse data themselves using Excel Increasing the level of skill in their departments to help others Gain an insight into company data to make decisions to increase efficiency and profit Why not take a look at our Microsoft Excel Series delivered by John Legge. John delivers the portfolio of Excel training as well as other courses within the Chamber’s portfolio, to view the full list of training courses that could benefit your business and help with your IT needs, please scan the QR code below.

All courses can be found here: www.hwchamber.co.uk/online-training-courses.

Can’t find what you are looking for? Email training@hwchamber.co.uk with your course suggestions.

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January/February 2022

CHAMBERTRAINING JANUARY COURSE DATES Leading Change Wednesday 12 January 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Effective Time Management

Introduction to Digital Marketing & PR

Thursday 27 January 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Tuesday 15 February 9.00-11.00am Free for Members £110+VAT Non-members

FEBRURARY COURSE DATES

Managing People in the Team Wednesday 12 January 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Employment Law Update Tuesday 1 February 9.00am-3.00pm £160+VAT Members £200+VAT Non-members

Mentoring in the Workplace Thursday 13 January 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Emergency First Aid at Work (one day) Thursday 3 February 9.00am-4.30pm £90+VAT Members £110+VAT Non-members

Mental Health First Aid Champion Monday 17 January 9.00am-4.00pm £200+VAT Members £250+VAT Non-members

HR for Non HR Managers Tuesday 8 February 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Introduction to WordPress Tuesday 8 February 9.00am-12.30pm £90+VAT Members £110+VAT Non-members

Internal Auditor Training Tuesday 19 January 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Wednesday 16 February 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Introduction to Project Management Tuesday 22 February 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Search Engine Optimisation Tuesday 22 February 9.00am-12.30pm £90+VAT Members £110+VAT Non-members

Intermediate Excel

Introduction to Shopify Tuesday 18 January 9.00am-12.30pm £90+VAT Members £110+VAT Non-members

Effective Presentation Skills

Managing Performance in the Team Wednesday 9 February 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Wednesday 23 February 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Role of the Team Leader Thursday 24 February 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Introduction to Microsoft Excel Wednesday 18 January 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Canva - Simple and effective designs for digital marketing Tuesday 25 January 9.00am-12.30pm £90+VAT Members £110+VAT Non-members Introduction to Excel Wednesday 26 January 9.00am-4.00pm £160+VAT Members £200+VAT Non-members Assertiveness and Confidence at Work Wednesday 26 January 9.00am-4.00pm £160+VAT Members £200+VAT Non-members

Whilst we are continuously expanding our online offering, please let us know if there are any training courses you would like the Chamber to deliver in the future. All up to date courses can be found on our website: www.hwchamber.co.uk/events-and-training-calendar.

We have now started welcoming delegates back to the Chamber office for our potfolio of training courses. For more information on any of our training courses, please see our website or email our training department on training@hwchamber.co.uk.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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BIG INTERVIEW

ARRANGEMY TRAVEL HEADS IN BRIGHT NEW DIRECTION The past 18 months haven’t been an easy journey for business travel experts arrangeMY. But now there’s a lot of bright lights on the horizon, and one just happens to be AMBER. Karen Southern finds out more.

However, Nick’s natural ebullience shines through. “It’s a bit of a sucker punch,” he concedes, “but we’ll carry on regardless because everything that made us a great company in 2019 still applies today.

“The four core pillars of our business are travel, accommodation, venue sourcing and our in-house IT provision which is unique to our industry. I believe we offer the best service in the industry backed up the best in the industry.

MD Nick Scott saw 95 per cent of business at his Worcester-based travel firm disappear at the start of the pandemic. Turnover was about to reach £35 million, “and then it was like someone turned the tap off.”

“Perhaps I didn’t appreciate the strength of our business before. You think that things are normal --- until they’re not!

We’ve learned a lot of hard lessons along the way, but I think we are going to bounce out of this in quite a good place.”

All the hopes and dreams built up over 30 years of independent family trading looked set to be dashed. Thankfully, business confidence is picking up again, although there are lingering concerns over the latest COVID variant.

This rebound in confidence is partly down to the huge success of their flagship user management system, AMBER. This is turn came hot on the heels of a major contract win with the Construction Industry Training Board (CITB) to handle all the travel and training needs for its apprentices around the country.

Nick explains: “CITB wanted a centralised database to co-ordinate all aspects of training and accommodation bookings for their 1500 students.

Nick Scott, managing director at arrangeMY

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“AMBER basically revolutionised how they look after their apprentices, managing hundreds of courses across 30 colleges. In fact, it has saved so much in time and money that CITB have been able to streamline their whole administration process, and they have a new scheme called ‘Travel to Train’ that they want us to facilitate.”

Nick with software and development manager Alex Ganderton

Alex Ganderton is the in-house mastermind behind the new technology.

He had just joined the IT team when he was tasked with helping to create AMBER. “An external company had built a platform that wasn’t quite right for our client needs so we basically rebuilt it from the ground up.

“The system is easy to duplicate and flexible so that each client has a tailormade profile matching their specific travel, accommodation and training needs. We have over 1,000 business clients and having these efficient admin workflows mean our staff can focus on other productive tasks.”

Nick is full of praise for the progress made by his young software and development manager in just three short years, saying “It’s pure luck we got him when his original university placement fell through. However, Alex responds with, “Credit where credit’s due. Some of my friends were shoved in a corner and given Excel data entries to do for nine months.

“Here, I always had people to turn to for help. I also went out on the road with our business development manager, speaking to clients and building relationships with them. I did project management with the software team and learned new skills.

“It was a good match for us both. arrangeMY wanted my knowledge and

January/February 2022

BIG INTERVIEW

they gave me a really good flexible working environment where I could try stuff out.

“It’s great to be able to learn and improve myself and the company at the same time!”

This caring, sharing attitude was integral to the family values laid down by Nick’s dad Simon, when he founded arrangeMY in 1990. These values are just as strong today, as Nick explains: “I’m really proud of our family roots. We have great people working with us who are aligned to our core values of caring, teamwork, respect, integrity and quality.

“As a company, we had dark days during the pandemic, but we chose to protect jobs, and our staff know that we care about them, not just the bottom line.

“Our business was decimated by COVID but there have been lots of positives.

We genuinely care for our clients and they genuinely appreciate our work, even more than before. We’re a trusted partner, as our service levels show, and our clients know that we will help them in the best way we can.”

Caring was also apparent in the manner in which arrangeMY recently took over three other companies. Nick points out, “They weren’t hostile takeovers. We had acquaintances in the industry who approached us and said, for example, ‘Look I’m about to retire, you’re a good bunch, we’d like you to take on our business’.”

The newcomers have proved to be a natural blend to our core business, so it’s been very beneficial all round!”

And what about the future?

Nick concludes, “Our business accommodation is actually now ahead of where we were in 2019, and things are slowly improving for travel and events. We’re looking to roll out AMBER in a similar vein for event sourcing and management, so if a client needs a bespoke booking platform or a check-in inventory system, we can look at that alongside our more standard booking solutions. We always want to work with our clients rather than for them!”

Find out more at arrangemy.com

All about AMBER AMBER was a recent finalist in Best Use of Technology at the Chamber of Commerce Awards.

What does it stand for? It stands for arrangeMY Management, Booking Engine and Reservations (system), What does it do? It’s an All-in-One portal that allows our clients to independently manage all aspects of their event or training programme, including courses, timetables, documentation and more.

The system includes encrypted documentation, bespoke ticketing systems and phone apps. A notification hub provides updates on bookings and documents with real-time confirmations, ensuring information is always at the user’s fingertips.

Regular surveys monitor customer feedback to make sure the system is meeting user needs.

Full details can be found at arrangemy.com/amber.

I’m really proud of our family roots. We have great people working with us who are aligned to our five core values of caring, teamwork, respect, integrity and quality.

– Nick Scott, arrangeMY MD

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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COVERFEATURE

PROTECT YOUR BUSINESS AND CUSTOMERS WITH CYBER ESSENTIALS Size really doesn’t matter when it comes to cybercrime.

Whether you’re a sole trader or a multi-million-pound business, you should take basic steps to protect your money and reputation, as Matthew Parsons of Surf Tech IT, explains.

Cybercrime sounds like something out of a sci-fi movie, so many companies think it will never happen to them. In fact, the threat is very real – and growing – particularly for law firms committed to legal excellence, or other key sectors like finance and healthcare with access to sensitive client data.

The UK’s legal sector alone is worth around £60bn per year, making it a very attractive target for cybercriminals. The most common security breaches involve phishing, hacking into business emails and systems, and ransomware. Some attacks target the firms, others directly target the clients during transactions.

But simple steps can make all the difference, as Matthew, from award-winning IT services and solutions provider Surf Tech IT, points out.

“It’s best practice for firms handling personal information or delivering certain IT products and services to have their information and security policy

Surf Tech IT won Micro Business of the Year at the Chamber Business Awards.

in-line with Cyber Essentials. In fact, we have this accreditation ourselves!

It’s a government-led scheme using five key technical controls (Boundary Firewalls, Secure Configuration, Access Control, Malware Protection and Patch Management) to reduce 80% of common cyber threats.

“An online questionnaire helps pinpoint any weaknesses in your policies; for instance, you might need to use more complex passwords, choose different passwords for different processes, or update your IT systems. It’s bread and butter stuff really, but there is still a lot of complacency around.”

All Lexcel accredited law firms are expected to achieve Cyber Essentials.

Firms with the next level up, Cyber Essentials Plus (which is verified by an external body), are also recognised by the SRA as more likely to have good policies in place, and to have taken effective steps to protect themselves – and their clients – from costly breaches.

Matthew Parsons, managing director of Surf Tech IT.

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Matthew added: “Surf Tech IT is definitely not in the business of scaremongering, or pushing the hard sell, but businesses should be aware that cybercrime is on the rise, particularly now during the pandemic. In fact, businesses faced a 20% rise in cyber security threats in 2020 when compared to 2019. Even if your operating systems are only down for a day, it could

still cost thousands of pounds in revenue and reputation.

“Just imagine getting a message saying your data is encrypted and demanding a Bitcoin ransom. Even if you pay up, there’s no guarantee you will get the decryption key. Or internal staff could be sent an email spoof pretending to be the MD or finance director, pushing for immediate payment of an invoice.

“We see our role as educating business owners about the risks, and advising them on the best solutions for their needs.

For example, any firm would fail Cyber Essentials instantly if they are still running Windows 7, or have old phone handsets which are no longer supported by the provider. We also set up tests to help staff spot fake communications.”

Surf Tech IT, based in Stourport, has grown exponentially since launch in 2014, and recently won Micro Business of the Year at the Chamber Business Awards.

However, Matthew has never lost sight of his original values. “Our ultimate goal is to support clients through their own unique challenges. We aim to inform and educate in a way that’s wholly transparent. This award recognises how we always put our customers first, and nothing means more to us than that.”

More details at surftechit.co.uk.

January/February 2022

COVERFEATURE

PROTEUS INSTRUMENTS SCOOPS WORLD-FIRST FOR WATER INDUSTRY Small in size but big on innovation, the Proteus sensor has proved a game changer for the global water industry… and it all began in Bromsgrove.

Academia’s loss was industry’s gain when Rob Stevens abandoned his PhD studies back in 1994. And he shows exceptional modesty by saying he “struck lucky” from then on.

“I always had an affinity with water and rivers, but after doing my undergrad degree, I realised that job prospects in a recession didn’t look good, even with a PhD. So I went straight into industry,” Rob explained.

Today, the RS Hydro group has a £5m turnover, a world-first under its belt, and several exciting new products in the pipeline.

The world-first is of course the Proteus – the first (and only) water quality instrument on the market to accurately measure organic and microbial (bacterial) pollution in real time. And just as the Greek God Proteus protected waters in ancient times, his modern namesake is keeping track of water safety standards around the world today.

Rob continued: “Usually water samples have to be taken for lab tests to see if they’re suitable for drinking, bathing and other environmental purposes, and this can take days. The Proteus measures data on the spot.

“There isn’t a country in the world where this technology doesn’t apply, and the feedback has been truly amazing. Plus, overall costs, energy usage and general maintenance are much lower than analyser-based systems, and Proteus can be installed in almost any aquatic environment.

Rob Stevens, managing director of the RS Hydro Group, pictured with his National Innovation Award from the Institute of Water.

trials with water companies can be lengthy and repetitive. So we undertook several scientific papers to speed up the acceptance process which proves that Proteus can successfully classify 90% of samples into the correct bathing category in real-time. The papers include more evidence and science than we could have possibly achieved through trials.”

The story began in 2013, with a two-year knowledge transfer partnership between RS Hydro and the University of Birmingham. Proteus Instruments Ltd was formed in 2018 and production started the same year.

Now Proteus has a global network of distributors from New Zealand to India, with worldwide patents filed. Extensive trials have also been carried out with water companies around the world; in particular the company has worked closely with Severn Trent Water who now use the technology – a partnership that Rob is particularly proud of.

Rob pointed out: “We’re a small company with limited resources and time for marketing, so it took a while to build awareness. We knew there would be scepticism in the industry at first, and

But there’s no time to rest on the proverbial laurels. As recent winners of the Institute of Water 2021 National Innovation award, RS Hydro is focused on expansion, bringing more manufacturing in-house,

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

and developing new technology with local agency funding.

Rob concluded: “We’re currently doing a lot of research into sensors which can unlock ever finer levels of detection and accuracy … this in turn will open up totally different markets.

“If you think about drinking water from your own tap, where you can measure a single Coliform (bacterial) count. Imagine taking that technology anywhere in the world to protect water wells in developed and developing economies. It could be truly ground-breaking.”

The RS Hydro Group provides solutions for a host of industries, including water and waste water, environmental, and processes. They are award-winning specialists in flow meters, water quality monitoring instruments, water sampling equipment and much more. Full details at rshydro.co.uk

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BUSINESSNEWS

THE GREAT RESIGNATION – A CHANGE IN CULTURE opening if they can’t find the information they want. That means embracing omnichannel transparency on company brand, vision, values and workplace culture.

As if the pandemic hadn’t shaken up our lives enough already, it’s now inspired a movement coined The Great Resignation.

It’s estimated that over two million people in the UK have recently resigned, denied renewed contracts, or abandoned their previous roles with this in mind. Such change is hugely tech dependent.

DRPG suggest that In terms of job search, 85% of vacancies are filled via networking sites rather than traditional advertising or face-to-face routes. After finding a job opening, 64% of candidates said they research a hiring company online and 37% said they will move on to another job

In addition to this, 300 million participants and half a million businesses use Zoom as their primary meeting tool, including over half of the Fortune 500. Microsoft Teams launched in 2017 but already has over 145 million users.

Audiences are now expecting end-to-end employee solutions. Individual business tools need to be integrated with your established intranets, strategic comms packages and your workplace culture.

Sounds costly, but in the long run, integration means keeping up with expectations while making every tool you have work a bit harder. www.drpgroup.com

THREE COUNTIES DEFENCE & SECURITY EXPO 2021 HAILED HUGE SUCCESS for example to save hostages.

Harrison Clark Rickerbys exhibiting at 3CDSE

More than 1600 people gathered for the Three Counties Defence and Security Expo, to showcase the latest cutting-edge science and technology advances in military equipment.

Among the highlights of the Show, held at the Three Counties Showground, Malvern was the Safescan radar equipment, which allows Special Forces soldiers to ‘see through’ walls, before storming a building,

The first of the two-day event saw the Ministry of Defence hold its own Special Projects Industry Day, where senior personnel provided classified briefings for future procurement needs. More than 130 exhibitors spent the second day demonstrating the latest technologies being used by the Armed Forces, Special Forces, Intelligence Agencies and Disaster Relief professionals.

Richard Morgan, President 3CDSE and 3CDSG said: “This year’s 3CDSE has been fabulously successful. It is focussed on the special user community, which tends to be cutting-edge technology, not used by all of the Armed Forces.”

GJS DILLON PROPERTY PREDICTIONS FOR 2022 professional advice during continuing market uncertainty.

Management team at GJS Dillon

How is Worcestershire’s commercial property market likely to perform in 2022 and what do we need to be aware of?

Amongst other things, the team at GJS Dillon predicts a shortage of industrial property, an increased emphasis on sustainability and a greater need for 028

However the team is confident that Worcestershire will remain a popular business location due its excellent transport connections and more affordable space.

The team at GJS Dillon have put together a list of top things to expect in 2022 from the commercial property market. To see the full article scan the QR code.

Helen Davenport, Partner at Gowling WLG

TECHNOLOGY TRENDS FOR THE MODERN WORKPLACE

By Helen Davenport, Partner at Gowling WLG The COVID-19 pandemic and a sudden, nationwide adoption of remote working kick-started huge changes in many aspects of our daily lives, including our use of technology.

While many businesses have now re-opened their offices, a large number are adopting a hybrid way of working, where employees’ time is split between the office and remote working.

Technology will therefore continue to play a huge role in day-to-day working. So which pandemic-driven trends are here to stay over the next 12 months and beyond?

The trends that we expect to continue seeing include the use of the cloud (the future is almost certainly ‘cloud-first’), use of technology-based collaboration tools like Skype, Zoom, and Microsoft Teams, and upgraded, modern cyber security measures and managed IT support that can meet the challenges that the new workplace brings.

Companies that are adopting these trends, while also making sure they have sufficient security measures and IT support in place, will be in a strong position to adapt for the future of working and ensure success. www.gowlingwlg.com

www.gjsdillon.co.uk January/February 2022

GOING GREEN – HAS THE GOVERNMENT USED TAX TO DRIVE THE RIGHT BEHAVIOURS, OR IS THIS A ‘COP’ OUT? If we are serious about combating climate change, then should taxation of business be evolved to encourage efforts to reduce carbon footprint and perhaps penalise those who do not – but is this currently the case?

ELECTRIFICATION OF VEHICLE FLEETS Significant tax breaks are available for electric company cars, with extremely low benefit-in-kind rates and favourable corporation tax savings. They also carry no road fund license cost and electricity is not treated as fuel for benefit-in-kind purposes.

ENERGY EFFICIENCY OF BUILDINGS Capital allowances can be claimed on insulating existing buildings, but insulation of new builds is expected as standard, so no tax relief is given. Solar panels are

considered ‘special rate’ assets for capital allowances, so they do generally receive 100% allowances in a year, but don’t qualify for the 130% super-deduction currently available on P&M.

ENERGY EFFICIENCY OF PROCESSES If a scientific or technological advance is required which saves energy, improves yield, or reduces waste, then the project may qualify for generous Research & Development tax savings. However, simple changes which don’t involve an advance will not result in any savings.

CARBON OFFSETTING A popular option for businesses is to offset carbon – investing in schemes which reduce carbon dioxide in the atmosphere, for example tree planting. HMRC have not specifically allowed costs incurred for carbon offsetting, and generally anything that is not completely for the purpose of trade would not receive a tax deduction.

In future it would hopefully be possible to argue that offsetting emissions is for the

Ben Powell, Ballards LLP

benefit of the trade as it would allow the business to promote itself to its customers and employees.

SEIS/EIS INVESTMENTS Tax breaks are offered to investors who invest in small entrepreneurial companies.

However, electricity generation is excluded, meaning investors cannot get tax breaks for investing in businesses generating low carbon or renewable electricity.

Please contact ben.powell@ballardsllp.com to discuss any tax queries you may have.

In need of additional funding to drive your business forward in 2022?

Do you have strong growth potential but limited trading history or lack of security and can’t get support from High Street lenders?

Need funds between £15,000 and £50,000 (subject to business status) We are a Worcestershire based lender who have government legacy funds available for lending to businesses in the West Mercia Region (Worcestershire, Herefordshire, Shropshire & Telford & Wrekin)

For more information and the link to begin the application process, please visit our website.

www.impetus-marches.co.uk email: lending @impetus-marches.co.uk MRRT Ltd, The Garden House, WR10 1PZ Registered in England 05112041

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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EVENTS

ENTRY DATES FOR THE FOR THE CHAMBER BUSINESS AWARDS 2022

Entries for the annual Chamber Business Awards will open on 10 January 2022 and close at 4.00pm Friday 25 March 2022.

The black-tie ceremony with over 700 attendees will take place on Thursday 7 July 2022 at the Worcester Arena.

It is free to enter for Members and Non-members and the opportunities that come alongside entering an award are invaluable, including a great boost to staff morale, a powerful tool to raise your profile and a way to stand out against your competitors.

Entries Open – Monday 10 January 2022 Entries Close – Friday 25 March 2022 Awards Date – Thursday 7 July 2022 For more information about the Awards please visit: hwchamber.co.uk/events/ business-awards and if you are interested in getting involved with sponsorship for this event, please email events@hwchamber. co.uk

UPCOMING CONFERENCES

STAND SALES ARE NOW OPEN FOR THE CHAMBER BUSINESS EXPO This zone provides exhibitors and visitors with a place to take a seat, catch up with old and new contacts and do business throughout the day. Free tea and coffee, provided by Water Cooler World, will be in the Networking Zone throughout the day.

FOOD AND DRINK SECTOR CONFERENCE Wednesday 16 February 2022 08.30-11.30am, Eastnor Castle, Ledbury, Herefordshire HR8 1RN

ECONOMIC BUSINESS CONFERENCE Thursday 24 March 2022 08.30-11.30am, Yamazaki Mazak, Badgeworth Drive, Worcester WR4 9NF Each conference provides thought-provoking speakers on a range of topics from stories of inspirational growth or overcoming challenges to ensuring businesses can access support and insight from leading industry experts.

Networking forms a large part of all Chamber conferences and we encourage attendees to build relationships and make new connections in a supportive environment.

To book contact events@hwchamber.co.uk.

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The Chamber Business Expo, sponsored

by Hewett Recruitment, returns in its physical format on 10 March 2022 at the Three Counties Showground, Malvern. With over 120+ exhibitors from lots of business sectors, a dedicated Networking Zone, free speakers and seminars – don’t miss the chance to raise your profile with others in the Herefordshire & Worcestershire business community. This is the go-to event for anyone starting or growing a business as well as for business professionals looking to improve skills and develop key relationships through networking.

HEALTH AND WELLBEING ZONE New for 2022, this zone will focus on the importance of supporting workplace health and wellbeing with different stands offering activities, services and information.

THE NETWORKING ZONE Sponsored by Worcestershire Growth Hub

FOOD AND DRINK PRODUCERS ZONE Sponsored by mfg Solicitors Back once again by popular demand, the Food and Drink Producers Zone will be a main feature of the event. Local food and drink companies will be showcasing their products and providing free samples throughout the day for everyone to taste and enjoy.

NETWORKING BREAKFAST 8.00-9.30AM Sponsored by The Development Manager Over 200 business professionals attend the networking breakfast to begin a busy day of networking before the Expo officially opens.

Exhibition stands start from £239.00+VAT, and more information on visiting can be found at www.hwchamber.co.uk/events/ business-expo.

January/February 2022

TWOCOUNTIES

£27 MILLION FOR FARMERS TO BOOST PRODUCTIVITY technology, with the potential to transform business performance. This strand will focus initially on water management with grants available to improve water use on farms for things like crops irrigation and constructing on-farm reservoirs.

Farmers will benefit from a £27 million pot to adopt innovative new technology and invest in productivity-boosting equipment as the Farming Investment Fund opened on Tuesday 16 November.

Farmers, foresters and growers from across England are urged to apply for grants to buy new equipment and infrastructure to help to improve efficiency and help us build back greener.

This could include solar powered electric fences, water treatment systems that use ultraviolet light rather than chemicals and cameras for monitoring livestock.

The fund will be split across two strands. Firstly, the Farming Equipment and Technology Fund will focus on smaller grants for equipment from a set list including electronic seeders and chemical-free disinfection systems.

Secondly, the Farming Transformation Fund will cover more substantial

Eligible applicants involved in the production or processing of agricultural, horticultural or forestry products, who are based in England, can apply for a grant. Applicants are urged to make note of the differing deadlines for both strands of the fund.

The deadline for Farming Equipment and Technology Fund is the 7 January 2022 at midday. The application portal, which includes the eligibility checker, for the Farming Transformation Fund will open from today until the 12 January 2022, with the deadline to complete full applications by 30 June 2022.

SHELL STORE TRIUMPHS AT MIDLANDS PROPERTY AWARDS The transformation of the former munitions site in Hereford into a dedicated business incubation centre has triumphed at the top Midlands property awards.

Applications for the Farming Transformation Fund can be made online with a new online eligibility checker to improve the application process for these grants.

The Shell Store, located on Skylon Park, Hereford, won the Commercial Development of the Year category at the Insider West Midlands Property Awards, which took place in Birmingham on November 4.

For more info please scan the QR code.

The awards attracted a record number of entries from across the region, but the £7.3m Shell Store project beat tough competition to win the accolade in the 21st edition of the awards.

NORTH WORCESTERSHIRE’S £70MILLION REGENERATION OPPORTUNITY

Potential re-development of Former Magistrates Court in Kidderminster

Significant proposals to build back better and support the economic recovery of the main town centres in North Worcestershire are being prepared with the support of £70 million external grant funding.

Up Fund and will support the delivery of major capital projects in Bromsgrove, Kidderminster and Redditch. The gross development value of the proposed projects exceeds £100 million.

The funding has recently been secured

by North Worcestershire Economic Development and Regeneration (NWedR) from the Future High Streets Fund, Towns Fund and the recently announced Levelling

The funding will enable the delivery of specific refurbishment throughout the region with projects now being considered by council leaders.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

The judges commented on the project saying: “This unique scheme stood out not only because the redevelopment was handled sensitivity, but the character, as well as parts of the framework of the original building were both retained and celebrated. A restoration project to be proud of.”

Chairman of Hereford Enterprise Zone, Andrew Manning Cox, said: “The building had lain empty and derelict for more than 50 years, meaning the contractors faced some tough challenges to bring the structure back to life.

“The Shell Store is Herefordshire’s first dedicated business incubation centre and will also be home to business support services to aid recovery post-pandemic.” www.skylonpark.co.uk/lettings/theshell-store-incubation-centre

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January/February 2022

To Let

New and Refurbished Industrial Units Pleasant and Convenient Location For enquiries please call

01384 569556 or 01299 822731 Wilden Industrial Estates Wilden lane, Stourport-on-Severn DY13 9JY

enquiries@wildenestates.co.uk

www.wildenestates.co.uk

SHAPE THE FUTURE. HIRE AN APPRENTICE. Apprenticeships are a cost-effective way of adding some bright new talent to your workforce.

Here are some important facts: 80% of businesses who employ apprentices think they make the workplace more productive 83% of businesses who hire apprentices rely on them to provide the skilled workers of the future If you’d like to know more about hiring an apprentice into your business, call us on 0800 032 1986.

WWW.HLCOLLEGE.AC.UK

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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MOVERSANDSHAKERS

Peter Copsey & Ben Rothery

Matthew Hole

Rachel Seagrove and Claire Jones

PETER COPSEY TO RETIRE FROM MFG SOLICITORS

NEW CHIEF TECHNICAL OFFICER APPOINTED TO DRIVE MORGAN MOTOR COMPANY’S ELECTRIC FUTURE

OGL PROMOTIONS TO HELP WITH 5 YEAR GROWTH PLAN

Respected Kidderminster solicitor Peter Copsey has retired from law firm mfg Solicitors after a career spanning almost 45 years.

The partner and commercial property expert, age 66, is a popular and well-known figure across Wyre Forest and the Black Country and has handed over to Partner Ben Rothery.

Maynard Burton, Chairman of mfg Solicitors, said: “I have had the pleasure of working closely with Peter for the whole time he has been with the firm. I cannot speak highly enough of him as a solicitor and as a person.

The Morgan Motor Company has announced the appointment of Matthew Hole as Chief Technical Officer and the newly created role of Head of Electrification. This appointment is strategically crucial in Morgan’s ongoing transition towards electrification and future electric vehicles, and Matthew will be responsible for all engineering and design functions of the business.

Matthew is an acknowledged electrification specialist with huge experience in the development of EV powertrains for a range of automotive manufacturers.

“He really is such a popular person and that’s because of his kindness, hard work and willingness to help anyone. We will miss him but I know he is going to enjoy a really happy and well-deserved retirement, safe in the knowledge he is passing things on to Ben who is a real rising star in the legal industry.”

Matthew Hole, Chief Technical Officer and Head of Electrification, Morgan Motor Company, said: “I am relishing the opportunity to help transition Morgan Motor Company towards an electric future, at what is a hugely exciting point in the marque’s 112-year history. Morgan has a tradition of innovation and I am confident that these values can be strengthened as we implement EV technology.

www.mfgsolicitors.com

www.morgan-motor.com

OGL Group has made two promotions to its leadership team, as part of its strategy to deliver an ambitious five-year growth plan.

Rachel Seagrove has been promoted to Head of IT Delivery and Claire Jones to Head of Software Sales. In her new position as Head of IT Delivery, Rachel will be responsible for introducing operational efficiencies into the IT Solutions division and improving transparency and collaboration across the business.

Joining Rachel will be Claire Jones, Head of Software Sales. Her role includes working closely with the marketing and account management teams to ensure OGL’s product placement is strong among target audiences.

“Both Rachel and Claire have worked for OGL for many years and these promotions are very well deserved”, commented Debbie Barton, Chief Operating Officer.

“They have always shown a true dedication to delivering a first-class service to our customers and have continually embraced new opportunities to develop their careers.” www.ogl.co.uk

NEW ADDITION TO GJS DILLON’S EXPANDING RESIDENTIAL SURVEYING AND VALUATIONS TEAM GJS Dillon’s Residential Surveys and Valuations department is delighted to welcome Tim Joinson who has joined the team as a consultant surveyor. A qualified Chartered Surveyor for over 35 years, Tim has an established reputation for providing high quality service in the field of residential surveying.

Tim is one of three Chartered Surveyors covering Worcestershire, Herefordshire,

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Gloucestershire, the Cotswolds and the wider West Midlands.

Mr Joinson said: I’m very much looking forward to joining the GJS Dillon Residential Surveys and Valuations team and helping to expand the surveying business in Worcestershire and surrounding counties. www.thehousesurveyors.co.uk

Tim Joinson

January/February 2022

NEWMEMBERSPROFILE

CREATIVE AGENCY WITH AN EYE FOR DETAIL

LÖV LEAF PLANTS ROOTS IN HEREFORD Hereford’s new independent house plant shop (Löv Leaf) on Church Street, has everything you need for your indoor potted plants.

Steph, the owner, prides herself in providing a tranquil environment to come and find your perfect plant and also passing on some helpful tips and tricks to keep your plants thriving.

Steph recognised the benefits of plants on both her lifestyle and mental health, and wanted to share this new found positivity with others. Plants have been linked to improve productivity in individuals, which is why Steph is also working closely with local businesses and local Schools to improve their working environments.

Steph has also created a workshop space above the shop to bring people back together, especially after such a tough year. Workshops will include building terrariums, watercolour classes, wreath making, creative writing, gin tasting and book clubs.

For more information or any questions, please get in touch with Steph via any of the following: Social media handles: Instagram: @lov_leaf Facebook: Löv Leaf Hereford www.lovleaf.co.uk

Nettl of Kidderminster are a creative design & marketing agency based in Kidderminster that specialise in responsive website design, branding, creative print and marketing solutions. Their ethos is simple; meet and exceed customers’ expectations by providing excellent customer service throughout the creative process, giving the perfect solution to any marketing need. Their creative studio ‘Pixel Design’, was established in 2003 and have built up a solid reputation in the local area.

They have evolved over the years and have a combined 34 years industry experience.

eye-catching branding & graphic design, creative high-quality print and responsive websites. Their creative team thrive on providing a first-class service, great marketing ideas and great value. With their technical knowledge, strategic thinking and personal service, they believe they are the perfect solution for business marketing. www.nettlofkidderminster.co.uk

They are a team of design professionals who are dedicated to delivering

BIOPAK - RETHINKING PACKAGING FOR THE CIRCULAR ECONOMY BioPak champion the transition to a circular economy with industry-leading products made from plants. Their product range is predominantly made from renewable materials and certified compostable.

Switching to BioPak packaging, in conjunction with a waste collection service solution, enables businesses to divert their food and packaging waste from landfill and convert it into nutrient-rich compost.

healthy for people as they are for the environment.

BioPak are proudly carbon conscious and believe in giving back to the communities they operate within. They are dedicated to reducing consumption of fossil fuel-based plastic so future generations can grow and thrive in a better world.

BioPak combines innovative material design with a business model that is responsible and sustainable to create a truly regenerative brand, one that creates products that are as safe and

CREATIVE BRANDING AND GARMENT DECORATION SERVICES FROM SURF WORKS & SURF STITCHED Surf Works are a leading Worcestershire based creative agency. They specialise in creating stunning design and producing outstanding marketing materials for clients across a large variety of sectors. When it comes to marketing your business, they have it covered. Their team can assist with your requirements for print, promotions, signage, large format, web and design.

option for uniform, work wear, merch and promotional clothing.

If you are thinking of refreshing your branding, get in touch with Chris: chris@ surfworks.co.uk – 01562 637330 www.surfworks.co.uk/www.surfstitched.co.uk

Surf Stitched is the garment decoration arm of Surf Works. In house they have a range of decoration machinery including embroidery and the latest in DTF print technology. DTF is a highly cost effective and flexible method of garment printing, the versatility makes it an ideal and cheap

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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INTERNATIONALTRADE

FX REVIEW 2021 BY MONEYCORP their timings or policies correct. The multi bank views on the markets are as follows; GBP | USD – High $1.53, Low $1.23 For a business importing $1m p/a, a difference of £159,414 GBP | EUR - High €1.33, Low €1.08 For a business exporting €1m p/a, a difference of £174,046

As we head towards the end of 2021, just as we all thought we would be heading into a new year with Covid all under control, the emergence of the new covid variant Omnicron, saw many countries closing their borders and the UK reactivating the red lists.

With Christmas just around the corner, most of us just want to be able to enjoy this season without worrying about further restrictions from shopping to international travel.

The Bank of England’s previous announcement that rates would be held at 0.1% sent quite a shock across the markets, and saw Sterling lose ground quite considerably. Was this a real shock or just a pricing correction based on the fact that markets had already priced in a rate hike, so when this did not materialise, they were left with no choice but to make the adjustment.

The Bank of England Governor Andrew Bailey had made every effort to avoid hinting about the timing of the next interest rate mover. He told the Sunday Times that he never said there would be a rate hike in November. He then told the House of Lords that he was inclined to scrap forward guidance. Investors were left none the wiser and the rate outlook became muckier still following the news of the new covid variant!

With inflation at a 10 year high of 4.2%, it is looking to remain persistently high for the

036

foreseeable future, an Interest rate hike was always likely.

Meanwhile across the pond, the annual inflation rate in the US surged to 6.2% in October of 2021, the highest since November of 1990 and above forecasts of 5.8%. US interest rates remain at 0.25%. US Fed officials have signalled a possibility of a rate rise in 2022.

The EU inflation rate also moved considerably to 2.43%, up from the previous year of 0.68%. The European Central Bank (ECB) will be one of the last major central banks to raise interest rates after the COVID-19 pandemic, according to a Reuters poll of economists, who still say the risk is a rate rise comes sooner than their current prediction of 2024. Interest rates remain at 0.0%, while deposits remain at -0.5%.

While the ECB has said the recent inflation surge will be transitory and has clearly indicated no policy tightening until it averages around its 2% target, financial markets are pricing in a hike later next year.

So what does this mean for the currency markets? Throughout 2021, we have seen Sterling move 10 cents against both the USD and the EUR. GBP/EUR has moved from 1.0920 to 1.1931, and GBP/USD has moved from $1.3227 to $1.4226. For a business importing $1m over the last year, Sterling has moved £53,090, a massive swing which can have a huge knock on effect if foreign exchange is not managed effectively.

Whilst the ranges are huge between the highs and the lows, and are only forecasts, the point here is banks cannot agree of where Sterling may or may not be throughout the year, but the risk to businesses continues. Managing your FX is a key factor, and if there is one thing that businesses do not want at the moment, is any more uncertainty, especially as far as costs are concerned. Locking in costs, securing margin and profits is one area that business can do very easily. Playing the foreign exchange markets is nothing more than a gamble, and more often or not results in losing. Why take the risk when you can lock rates in, and secure your profits as a business.

Are you importing, exporting, paying for a service abroad or receiving international funding? moneycorp are here to help.

Through the Chambers partnership with moneycorp, Members can access: Preferential exchange rates Zero international payment fees Free FX audit Multiple currency holding accounts when you open your moneycorp account A dedicated account manager for expert market guidance and hedging strategy To see how they can help your business visit hwchamber.co.uk/support/finances/ moneycorp

Andy Medler, Senior Account Manager, moneycorp

As we move into 2022, the uncertainty in the markets continues to rear its ugly head, putting more pressure on business to get

January/February 2022

INTERNATIONALTRADE

LOOKING AHEAD AT THE CHANGES FOR IMPORT PROCEDURES COMING INTO PLAY IN JANUARY 2022 Declaration Import (SDI) submitted by the 4th working day of the month following the month in which the goods were imported.

In addition, a Final Supplementary Declaration (FSD) will need to be submitted to HMRC, this is a message confirming the number of SDI submissions that month.

Customs entries made into declarants’ records (EIDR) will also cease in the present import easement form, unless approved to use EIDR within a CFSP authorisation.

So, from January 1, the procedure for imports, where declarations are made into declarants’ commercial records, will need to be supported by the appropriate HMRC authorisation.

The authorisation applications will incur HMRC processing time.

If your business has received imported goods without the evidence of an import declaration, it is crucial that your business investigates and takes appropriate action.

UK businesses involved in international trade have had to manage a lot of change over the last year. For those expressly involved with moving goods between the EU and the UK, this change continues to evolve, and businesses will need to keep pace and be compliant.

The latest Border Operating Model (HMRC published data on the functioning of the UK EU border) was published by HMRC on 18th November 2021. This release is likely to be the final amendment for 2021, so it will be important to find time to keep up to date with on-going releases of HMRC border related guidance published on the UK Government website, into the new year, and beyond.

For businesses and those involved with the planning and physical movement of the goods need certainty so, further evolving changes to processes may prove challenging to manage in daily working practice. The biggest impact will be on UK imports, where import easements (or staged import controls) in place now, will cease and full UK import controls come into force on January 1 2022.

So as an importer, what changes might affect you and your business in the new year?

What is vital to understand in the first instance is: Import declarations will be required when goods physically arrive into GB from EU member states 1st January 2022.

The import easements that have been in place for 2021 that permitted import declarations to be made later (within 175 days of physical arrival) will stop. Arrivals into GB from the Republic of Ireland and Northern Ireland will continue under the present easement conditions into the new year until HMRC advise further.

The EU UK Trade Cooperation Agreement will not negate the requirement for customs measures at the border.

Goods Vehicle Movement Service - Go Live GB-EU, EU-GB January 2022.

IMPORT EASEMENTS Businesses that have been using the delayed declaration easement at import, where top level data is submitted to HMRC at import, with 175 days to make the Supplementary Declaration Import (SDI), will need to consider reverting to the non-easement process. Only companies specifically approved to use the Simplified Customs Declaration Procedures (SCDP), also known as CFSP, will be able to bring goods into GB without a full customs declaration. A Simplified Frontier Declaration (SFD) will be needed at arrival with the supporting Supplementary

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

VAT needed to be calculated at the time of the arrival of the goods and declared within the VAT return relating to the date of that import. This has proven challenging for businesses using the easements unless appropriate VAT import measures have been implemented within its financial business process. If import VAT has not been provisioned at import within 2021 or declared on the VAT return for the period covering the imported goods receipt into the UK, the business should investigate and seek appropriate guidance.

Traders involved in the supply and import of Products of Animal Origin, Phytosanitary, and Sanitary goods will need to keep abreast of the revised import timetable and any updates that are expected to be announced as measures progress.

For a detailed review into how import procedures are set to change, read the full article by scanning the QR code.

The Chamber have a number of Import services to help your business with these new changes. To view the services that can be of use to your business visit hwchamber. co.uk/international-trade.

Co-written by Sandra Strong Managing Partner & Gail Leeson Export Compliance & International Trade Advisor at Strong and Herd LLP

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BUSINESSNEWS Len Dean, VAT Partner

SERIOUS HMRC DELAYS IN PROCESSING VAT GROUP APPLICATIONS There are serious delays at HM Revenue & Customs (HMRC) in processing VAT group applications and amendments, and it shows no signs of easing. The lead time is now around 6 months, based on Bishop Fleming’s experience and the feedback around the industry when contacting HMRC for an update.

The message from HMRC is that it is working on a large backlog of applications and is currently only at applications received in May 2021.

The rules say that where a valid VAT group application is made and received

by HMRC on or before the requested date, unless HMRC reject it for revenue protection or VAT avoidance purposes, the VAT grouping should take effect from the requested date.

However, this often doesn’t provide sufficient certainty for taxpayers, particularly in particular circumstances.

Unfortunately, there doesn’t appear to be a means to expedite the process, such as an emergency contact at HMRC etc, and calls are met with the same response about the backlog.

Tax specialists Bishop Fleming are suggesting to consider alternative solutions such as transfer of a business as a going concern (TOGCs), single online VAT registrations (although these can take a while as well), and to discuss with them practical steps to manage risk on a case-by-case basis.

If you are experiencing challenges with HMRC’s VAT processes, get in touch with new specialist VAT Partner at Bishop Fleming, Len Dean ldean@ bishopfleming.co.uk. www.bishopfleming.co.uk

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NEW CYBER CENTRE SECURES TWO COVETED CONSTRUCTION AWARDS The new Cyber Quarter – Midlands Centre for Cyber Security building based in Herefordshire has secured two coveted top prizes at the Constructing Excellence West Midlands Awards 2021.

The centre is a joint venture between the University of Wolverhampton and Herefordshire Council and part-funded by the Government’s Local Growth Fund, via the Marches Local Enterprise Partnership (LEP) and the European Regional Development Fund (ERDF).

The project scooped the Building Project of the Year Award as well as being announced joint winners for the Integration & Collaborative Working Award at the

ceremony held in Edgbaston recently.

The centre, which secured £2.82m of funding via the Marches LEP’s Growth Deal with government in 2017, is part of the new Cyber Quarter at Skylon Park, already home to numerous defence and security sector businesses.

The new centre incorporates a full height glass atrium to provide a dual break-out space and function hall, alongside the main three storey building that houses business suites, innovation rooms, IT workshops and a ‘Cyber Range’ – a cutting edge facility that will defend against the global rise of hacking. www.wlv.ac.uk

SURF STITCHED ADDS REVOLUTIONARY PRINTER AND FINISHING UNIT TO PROVIDE CUTTING EDGE DESIGNS DTF (Direct to Film) is here and it will revolutionise garment decoration. Surf Stitched – the garment decoration arm of Surf Works Ltd – has just taken delivery of a brand new DTF printer and finishing unit becoming one of the very first in the UK to possess the revolutionary technology.

DTF works by printing fabric ink direct on to a transfer film. A curing powder is then added and baked on to the ink, sealing it to the film. The film can then be easily stored, transported or cut down to the correct size for application.

The cured transfer is positioned and applied to the fabric with a heat press.

This method is particularly flexible meaning that the design can be pressed on to almost any material including leathers, denims, waterproofs, cottons and polyesters or any fabric item such

as bags, umbrellas, aprons as well as clothing.

DTF print is perfect for both single colour jobs like logos as well as full colour images and even photos. The resolution produces excellent colour depth and a crisper finish than screen print with far more flexibility than both DTG (direct to garment) and sublimation printing.

For more information contact Chris – chris@surfworks.co.uk – 01562 637330 www.Surfstitched.co.uk.

January/February 2022

GROWING YOUR BUSINESS; SAVING YOU MONEY! Growing your business can be expensive. The business world has transitioned into a new era of hybrid working, meaning you will need IT solutions to facilitate new working practices. IT support and services that are outsourced bring a fully trained addition to your business, where you don’t need to go through the pains of hiring and firing.

Instead of hiring a company as and when needed, use your existing IT solutions company to get the right product for you.

STREAMLINE YOUR BUSINESS When your business starts to grow, you will need to scale up on things like equipment and software. In most cases, this is done on an ad hoc basis. At scale this can be challenging and you need to keep everything running as efficiently as possible. Build your business with scalability in mind, let us manage the tech!

WHAT ARE MANAGED IT SERVICES? Procurement How much do you know about IT equipment? This can be one of the biggest investments in any business. Printers, copiers, telecoms and IT equipment can be a minefield. Leasing equipment &

Reliable Internet & Wifi When the internet goes down in today’s working age, it means lost revenue.

Getting the most reliable connection you can is paramount and something worth investing in. Maybe you need a back-up line if 100% uptime is critical.

Cyber Security & Data Protection

purchasing IT services take the pain away and can be scaled to keep your business on an upward growth curve.

If you come under a cyber-attack and you are locked out of all your crucial sensitive data, what do you do? We back it all up so you won’t lose anything!

Software Development Need a generic piece of software, or one that suits your requirements exactly?

www.first-base-solutions.com

Technology Support for your Growing Business • 24/7 Technology Support • Telecoms for your Growing Demands • Reliable Hardware for Every Use • Secure Hybrid Working • Internet that Works • Fully Outsourced IT Management FREE Initial Consultation and First Service Proposal Call Today for More Information ONE SOLUTION, ONE SERVICE, ONE FEE

01789 721746

Call www.first-base-solutions.com

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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NEWPEOPLETODOBUSINESSWITH BEWDLEY

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BioPak UK Ltd

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www.nettlofkidderminster.co.uk Flipcards Limited

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Fox Town and Country Homes Ltd

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Estate Agent

Cotswold Wax Co

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01386 362122 Retail www.cotswoldwaxco.com Raycom Productions

01386 577444 Media Service www.raycomproductions.com

HEREFORD (CIS Ltd ) Cyber Intelligence Security Ltd Cyber Security www.cyberquarter.co.uk

07312 109464

Mi Casa Worcester

Bakery

07899 417827

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Food & Drink

REDDITCH ReddiAir Ltd

01527 910360 www.reddiair.co.uk

Software Development Services www.saratoga.co.za

Tree-Bites

07986 917002 Pet Treats

01527 512400

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Manufacture www.steatite.co.uk

Löv Leaf

07534 502286

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Saratoga Software (UK) Ltd

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01905 947640 www.foxtownandcountryhomes.co.uk

07521 177719

040

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TSK Services Signage, Property & Garden Maintenance

STOURPORT-ON-SEVERN Dzine Furnishing Solutions Limited

01432 271172

01299 824100

Retail www.lovleaf.co.uk

Design Furniture www.d-zinefurniture.co.uk

OUT OF AREA GDS Analytics Limited

03331 216772 Data Protection & Cyber Security www.gdsanalytics.co.uk

January/February 2022

WORCESTERSHIREWORKSWELL

COULD YOUR TEAM TRY DRY JANUARY? Brought to you by Alcohol Change UK, Dry January is a campaign aiming to reduce the harm that drinking can cause. It’s a one-month alcohol-free challenge that helps people to feel the benefits of going alcohol free.

QWELL - ONLINE EMOTIONAL WELLBEING AND MENTAL HEALTH SUPPORT A safe and confidential space to share experiences and gain support from the community and qualified professionals, aiming to improve the emotional wellbeing and mental health of adults across the UK. Relate and connect with others by sharing similar experiences, and gain valuable self- care tips and tools from an engaged community and professional team.

Their team of professionals aim to provide early response to emotional wellbeing as well as emerging mental health needs via an online platform and counselling sessions.

Set personal goals, write in your journal, or start a discussion with the community.

SUPPORT WHEN YOU NEED IT Qwell aim to improve the emotional wellbeing and mental health of adults across the UK. Join today to access immediate support.

Find out more here www.qwell.io.

SHARE YOUR STORY!

Getting the whole team involved in the full Dry January experience brings big benefits for all. So much can come from the team taking on the challenge together including: More energy leading to better performance Reduced absenteeism and lost productivity from alcohol, which are estimated to cost businesses £7.3bn each year

Social ties between employees that aren’t based around just drinking A greater understanding of your legal responsibilities as an employer Plus you can raise money for Alcohol Change UK Could your team try dry? Get tips for running a great workplace Dry January, free resources and a workplace pack by singing up here www. alcoholchange.org. uk/get-involved/ campaigns/dry-january

MECC TRAINING The National MECC Advisory Group has developed a quality marker checklist for training resources to support organisations in implementing and sustaining MECC programmes.

It provides organisations with a set of quality markers for developing new training materials and evaluating existing training.

Training ensures that individuals have the skills, knowledge and confidence to Make Every Contact Count. There are two parts to MECC training in Worcestershire.

completed as a standalone learning package.

The second part of the training is MECC skills training which builds on the e-learning. This supports frontline staff and volunteers to develop the skills, confidence and knowledge to help Make Every Contact Count.

To find out more information please visit www.worcestershire.gov.uk/ info/20747/mecc_training.

The first part is MECC e-learning which is open to everyone as an introduction to MECC. Completion of MECC e-learning is a mandatory requirement for attending MECC face to face skills training.

E-learning takes approximately 30 minutes to complete and can be

Worcestershie Works Well are still looking for businesses to take part in case studies for the programme and also to help mentor other organisations who are beginning their Worcestershire Works Well journeys.

By hearing your successful case studies and how the accreditation has benefited your business, it is the hope that many other businesses will want to be part of Worcestershire Works Well to spotlight employee wellbeing.

Your case studies can be shared across Worcestershire Works Well’s social media which brings many marketing benefits for your organisation to show the rest of the county how you have focused on wellbeing.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

If you would like to take part, please contact Dawn Hardman for further information by emailing dawnh@hwchamber.co.uk.

Worcestershire Works Well is a free accreditation scheme designed to support businesses to improve the health and wellbeing of their employees. Improved employee health and wellbeing has been shown repeatedly to improve profitability and productivity of businesses.

Business can obtain further information on the scheme here: www.worcestershire.gov.uk/ worcestershireworkswell.

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MAAC-2021-293 Payroll Giving ad - Business Direction Magazine.pdf

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A simple commitment that makes a big difference C

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On average, thirteen people start their work day like any other. While they do not expect to rely on Midlands Air Ambulance Charity, it is reassuring to know that it exists. With your support, we can continue to be in the business of saving the lives of some of the Midlands most critically ill and injured patients.

What is Payroll Giving?

It is a simple and tax efficient way for you to regularly donate to the lifesaving cause through your salary.

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Find out more midlandsairambulance.com/payroll-giving pam.hodgetts@midlandsairambulance.com 0800 8 40 20 40

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January/February 2022

CHARITYNEWS

POSTCARDS FROM LIFE – ST MICHAEL’S HOSPICE

L+R Carol Godwin, Abi Coulson and Becky Husband

St Michael’s Hospice is in the frame to receive almost £9,000 following an online art auction.

More than 250 mini masterpieces went under the hammer during Postcards from Life, an annual fundraiser for the Bartestree-based Hospice.

Each year, some of the region’s best artists produce postcard-sized art which is auctioned off through Leominster-based Brightwells’ website. They do this completely free of charge, donating their time and effort in producing these one-off works of art to support of St Michael’s.

Almost 2,800 bids were placed during the latest auction, with the most successful lot being Valerie Whittaker’s entry which sold for £305.

The mixed media on cotton paper was called ‘They took some honey’, which was inspired by the famous Edward Lear poem ‘The Owl and the Pussy-Cat’.

“We’d like to thank everyone who took the time to bid on the wonderful array of art during this year’s Postcards from Life,” said the Hospice’s Chief Executive, Mike Keel.

“Those successful bidders have secured themselves artwork which will brighten any room.

“At the same time, their generosity is helping families in our community who are living with a terminal illness.

“We hope that every time our supporters glance up at their artwork, they’ll be reminded of how much they’ve helped their Hospice.

“As always we’re incredibly grateful to the artists for producing such fabulous work, and to Brightwells for their support in hosting the online bidding platform.” www.st-michaels-hospice.org.uk Artist Michael Dent

BROMSGROVE LAW FIRM ANNOUNCES LINK UP WITH LOCAL HOSPICE A Bromsgrove law firm is set to support a local hospice for the next 12 months as part of a new charity partnership.

Staff at mfg Solicitors have voted for Primrose Hospice to be its local charity for the next year with a variety of events planned to support fundraising for people living with life-limiting illnesses and their families and loved ones.

The new link-up kicked off with a fun ‘Primrose Day’ event at the firm’s High Street office which saw staff raising £230 by selling homemade cupcakes and hosting a raffle – all based on a Primrose Hospice yellow theme.

Abi Coulson, Corporate Fundraiser from Primrose Hospice, said: “We really were delighted when we heard we had been chosen by mfg’s staff in Bromsgrove.

“The team at mfg are already working hard to help us raise much-needed funds and I was also pleased to attend the recent Primrose Day to give a little more insight into what we do and how

fundraising money is spent. We can’t thank everyone at the firm enough and look forward to getting involved in all the fantastic ideas they have planned.”

Throughout the year staff at mfg Solicitors will be hosting a wide range of events including dress down days, a netball tournament, regular raffles and book sales to raise money. A variety of Christmas events were also planned during the festive season, which included donations of chocolate selection boxes.

The charity relies heavily on voluntary donations. It offers day therapy, occupational therapy and physiotherapy, alongside its Family Support Centre which provides bereavement and counselling support to families, loved ones and children in the local community. www.primrosehospice.org

WHY DOING GOOD MAKES GOOD BUSINESS SENSE The Little Princess Trust is a charity based in the centre of Hereford that provides real hair wigs for children and younger people undergoing cancer treatment where they are experiencing the devastating effects of losing their hair. As a result they have now supplied over 8,000 wigs and have invested around £5m into ground breaking childhood cancer research.

The charity is based at the recently launched Hannah Tarplee building in Hereford City Centre. When they were designing the Hannah Tarplee building they wanted to make sure that the power they use is renewable and reduces their impact on the environment. Phil Brace, the CEO at Little Princess Trust approached Caplor Energy for advice and support in installing a suitable solar PV system that would not only meet their climate concerns, but also provide the necessary financial benefits for the charity.

working with The Little Princess Trust, not just because of the valuable work they do for young cancer sufferers throughout the UK, but also because they can help to reduce the charity’s carbon footprint whilst saving money on their energy bills.

The team at Caplor Energy are passionate advocates of renewable energy and now have many years’ experience of specialising in the design, installation and maintenance of a wide range of commercial renewable energy systems across England and Wales, helping businesses achieve their own environmental goals whilst saving money on energy costs and providing excellent returns on investment. www.caplor.co.uk

Caplor Energy are very proud to be

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

043

BUSINESSNEWS

MS DYNAMICS 365 HAS TIGHT INTEGRATION WITH OFFICE 365

Laura Moore

CAN THE PROPERTY INDUSTRY ‘GO GREENER’?

Following COP26, and recent reporting from the UK Green Building Council that the built environment sector is contributing around 40% of the UK’s total carbon footprint, unsurprisingly those involved in the property industry are wondering how can we go greener.

The tide is changing on the perception of ‘green leases’ and whilst there is no industry standard, the property industry is experiencing an increase in negotiating commercial lease terms to align with businesses running in a more environmentally friendly and sustainable way.

The prevailing message is ‘collaboration is key’ to promote sustainability. Working together means that we can come up with fresh ideas for a greener property future.

Laura Moore, Commercial Property Solicitor at mfg Solicitors, suggests If you’re about to negotiate a new lease, ‘green’ provisions should form part of the negotiations. Some existing leases may already include ‘green’ provisions and as every lease is different the terms should be reviewed carefully. If in doubt expert legal advice should be sought.

At an important time for property owners, investors, occupiers and developers alike, let’s continue to work together in our efforts to ‘go greener’.

To discuss this further readers can contact Laura Moore at laura.moore@mfgsolicitors.com.

Many companies and education establishments take advantage of the suite of programs in Office 365 (now known as MS365). The Teams app is also part of Office 365, and became invaluable to us all during the pandemic. But did you know that when you add MS Dynamics 365 as your CRM, these programs and communications channels really come into their own?

During the pandemic Microsoft further advanced the apps and integrations to help with hybrid working. They declared that ‘Teams is the new front end’, and that really rings true. Your team can literally spend their day in the Teams app, as the integration with your CRM is near instantaneous.

Using the Teams app, you will also be able to communicate and send data to anyone in your selected networks, and with your clients. Any data transmitted via the app, e.g. documents, will be security protected under the MS Dynamics 365 hub too, so you are protected from Malware and other risks factors that affect email.

Using MS Dynamics 365 and Office 365 in the cloud-based environment takes advantage of the tight integration that they have, and enables hybrid working, as you can work from anywhere, and across all media devices. If you have a legacy CRM platform or use a sector specific web platform, these can invariably be integrated with MS Dynamics 365 too, so Dynamics acts as a hub. When this is in place, data from the legacy platforms can benefit from all the above advantages. www.inturi.co.uk

WCG AWARDED THE QUEEN’S ANNIVERSARY PRIZE FOR HIGHER AND FURTHER EDUCATION Leading Midlands college group WCG has been awarded The Queen’s Anniversary Prize for Higher and Further Education in recognition of its work in the engineering sector.

The prestigious award recognises WCG (formerly Warwickshire College Group) for how it has developed future engineers through innovation and partnership over the last quarter of a century.

Angela Joyce, CEO of WCG, represented the College at a Prize Winners Reception held at St James Palace where the 2020-2022 Winners were announced.

The college has established itself as a leading provider of engineering apprenticeships in the Midlands and across the UK. Angela Joyce, CEO of WCG, said: “This is a very proud moment for all of us here at the college group and is the culmination of more than 25 years of tireless work to establish WCG as a leader in the delivery of engineering training.

“We put employers at the forefront of all of our training and this pioneering approach to employer-led education is what has been the driving force behind us receiving this award.

“The college group has been a trailblazer in engineering apprenticeships for many years and we believe these foundations have put us in the perfect position to develop the skilled individuals required to support the government’s skills strategy and the future economy, not just in engineering but in all industry sectors.” www.wcg.ac.uk

www.mfgsolicitors.com

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January/February 2022

MEMBERBENEFITS

NEW YEAR – NEW CALENDAR OF EVENTS

Chamber Membership gives you access and a discount to over 150 events right through the calendar year.

From the sector specific Conferences and Forums that provide exceptional insightful information to the popular networking sessions organised by the Herefordshire & Worcestershire Chamber of Commerce.

needs of Chamber Members. While Chamber events are open to all businesses, becoming a Member can help you to guarantee your place whilst benefiting from preferential rates.

Our events programme is designed to encourage Members to connect with each other and the wider business community, raise company profiles, promote products and services and learn from influential speakers.

If you are a Member, your Account Manager will have provided you with a login to book events online. If you don’t have a login, please email: events@ hwchamber.co.uk or call 01905 673600 and we will be able to provide you with one.

The events are run as a hybrid approach with a mix between in-person and virtual events.

The Chamber ensures all events are created with the goal of meeting the

Upcoming events can be accessed here hwchamber.co.uk/events-and-trainingcalendar or for further information contact events@hwchamber.co.uk.

PLANNING YOUR TRAINING FOR 2022? CHAMBER MEMBERS CAN ACCESS 20% DISCOUNT If your business requires any type of training, coaching or consultancy, then Chamber Business Training can help you.

Whether you need a one off course to solve an immediate skills gap or a longer term training provider to deliver a series of training solutions, the Chambers portfolio of training courses can meet your needs.

By signing up to the Chamber, Members can access a 20% discount on their training course bookings.

All Chamber Training courses and bespoke solutions are delivered to the highest standards by professional and highly qualified trainers and consultants, and the Chamber Training Team are renowned for going the extra mile to ensure all clients and delegates receive first class service.

The portfolio of courses has been designed to meet the needs of all types of businesses, from small and medium-sized organisations to larger multi-nationals, the variety of training courses enable the Chamber to be best placed to support your businesses training needs.

HIGH QUALITY TRAINING DELIVERED VIRTUALLY The Chamber are continuing to expand its virtual training course offerings and provide

flexibility and convenience to attendees by allowing them to access virtual courses from any location.

Hosted by industry experts, the suite of virtual and online business training courses have been designed to aid businesses who are planning to, or are already returning to work and helping businesses to restart and recover.

LOOKING FOR A MORE SPECIFIC COURSE? Then the Chambers bespoke training courses

maybe for you. If you’re looking for training on a specific topic or skill that doesn’t feature in our current scheduled course programme then the Chamber will be able to work with your business to source a solution for you from their experienced accredited specialists.

Courses can be designed with content and structure tailored to suit your business requirements.

For further information on the training available at the Chamber visit hwchamber.co.uk/training.

The above are just some of the benefits of Chamber Membership. If you are a Member of the Chamber and would like to hear how you can get the best out of your Membership, please get in touch with your Account Manager who will happily discuss the benefits available to you as Chamber Members.

If you are not a Member and would be interested in the events or training (or any other benefits of being a Chamber Member) that are on offer and could help your business, please visit hwchamber.co.uk/membership for further information.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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LASTWORD

CYBER ESSENTIALS: HOW BUSINESSES CAN PROTECT THEMSELVES AGAINST CYBER CRIME

CYBER SECURITY RISKS Cyber crime is at an all-time high due to the huge increase in uptake of different technologies during the pandemic.

Businesses across all sectors are increasing their spend on tech and modernising their IT infrastructure, whether they are late adopters trying to ensure they keep up with the competition or innovators making waves in the technology arena.

With this, though, comes a much increased level of threat in terms of cyber security.

Organisations should ensure that all of their systems are fully protected so that hackers, phishers and cyber attacks cannot access and compromise their vital data. Simple viruses such as malware can attack a business’ entire IT network, something which can occur as easily as by something as simple as a network user clicking on a dodgy link or opening a suspect email.

WHAT IS CYBER ESSENTIALS? Cyber Essentials is an excellent first step for businesses who wish to become certified as cyber secure. It is a government-recognised accreditation which proves that Cyber Essentials certified businesses have a good base level of cyber security. The self-certification process which requires the business to fill out a questionnaire on their current cyber security provisions. It is necessary for businesses to provide any supporting

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documents to prove that the measures they have in place satisfy the criteria of the accreditation. Therefore, it is important that organisations ensure that their practices are up to the correct standard before taking the questionnaire in order to pass straight away. Some companies may need to carry out a bit of a security overhaul in order to ensure that they are Cyber Essentials accreditation-ready.

Once an organisation has achieved Cyber Essentials certification, they can apply for Cyber Essentials Plus, which is a more advanced level of accreditation, involving a comprehensive assessment of their cyber security by an external certifying body.

This provides businesses with an extra level of assurance through the external testing of your cyber security provision.

WHY GET CERTIFIED? There are many reasons why EBC Group are recommending that their clients get Cyber Essentials certified.

Firstly, it is a good way for businesses to ensure that their security levels reach industry-recognised standards and their systems are protected to an adequate level. Figures suggest that being Cyber Essentials certified can reduce an organisation’s cyber security risk by up to 98.5%. Secondly, being accredited reassures a business’ customers that they take the issue of cyber security seriously and are dedicated to putting the

appropriate security measures in place to protect their customers’ data. As a matter of fact, some organisations will only use suppliers who have the certification, making it a commercially savvy decision.

Additionally, once a business has achieved Cyber Essentials accreditation, it can display the Cyber Essentials logo on its website and marketing materials, demonstrating that they are cyber safe.

HOW EBC CAN HELP EBC have been at the forefront of cyber security for the last 30 years, providing award-winning solutions catered to specifically to each individual business’ needs. They help guide clients through the Cyber Essentials certification process, identifying any areas of weakness, helping with time-consuming admin and assisting with the supporting documentation. Their team are trained and certified to the highest levels, having achieved ISO 27001, ISO 9001, Cyber Secure Plus and FCA accreditations. For businesses who may need some assistance with their cyber security provisions prior to applying for the certification, EBC can support their journey to becoming cyber safe, through specialist intrusion prevention technology, privately-owned data centres and full disaster recovery solutions.

For more information on their full range of services, visit www.ebcgroup.co.uk, contact them online or get in touch on 0121 368 0119.

January/February 2022

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The Queen’s Anniversary Prizes For Higher and Further Education

2021

NE W YE AR, NEW TALENT Kickstart your business this New Year by offering apprenticeships with WCG. Remember, you only have until Monday 31 January 2022 to take advantage of the Government incentive payment, available to all employers who hire a new apprentice. This could result in employers receiving a payment of up to £4,000 per apprenticeship offered.

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CENTRE FOR DIGITAL & CYBER TECHNOLOGY

wcg.ac.uk/worcsapprenticeships