TUESDAY 17 SEPTEMBER 2019 VICTORIA PARK PLAZA I LONDON
The Critical Employee Engagement Role too Often Neglected by HR
Organised by
InternalCommunicationsConference.com
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE
Introduction
What to Expect
The Conference will take an in depth look at the fast changing world of internal communications and how it is
The Conference will centre around:
increasingly taking on the critical employee engagement role that has too often been neglected by those in HR.
• How internal communication is taking over the employee engagement role from HR
The way we work is changing rapidly. Our people are becoming more mobile with access to more and more
• How internal communication is impacting on the
sophisticated technology. The way we communicate with our people must also change and we will look at how
employee journey
organisations are grappling with the challenges thrown up by the seismic changes in the way we work.
• The changing workforce and how the way we
At the Internal Communications Conference, delegates will learn how internal communications can deliver effective employee engagement across the entire organisation and how to create a strategy for the entire employee journey. The focus will be on those organisations that are driving towards competitive advantage by getting their employee communications strategies right.
communicate also has to change • How effective internal communication links our people to our customers • The cultural and competitive advantage that comes from effective communication • Internal communications as part of an overarching people strategy • World class case studies from organisations
You'll have access to
400+
2
DELEGATES
SEMINAR HALLS
01932 506 300 (press 1)
ROUNDTABLES
tickets@ebm.media
getting their internal comms strategies right
10
30
TOPIC STREAMS
PRESENTATIONS
EngageEmployee.com
CPD NETWORKING DRINKS PARTY
VIEW 2018 HIGHLIGHTS VIDEO
ACCREDITED EVENT
InternalCommunicationsConference.com
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE
Speakers
Heather Mustafa
Duncan White Liberty Global
Katherine Simpkins Internal Communications Manager, MercedesBenz
Senior Project Manager, Nationwide Building Society
Ross Parker People &
Debbie BennettJackson,
Communication
Marketing
Manager, LV=
Consultant, CITI
Christina Choudhury,
Chad Rogerson
Joe Hill
Katie Nertney
Helen Windle
Internal Communications Manager, Ultimate Finance
Mercedes Benz
IT Service Management (ITSM) & Strategy Manager, Boots
Innovative and Strategic Communications Professional, Barclays
Head of Communication Strategy, Consumer & Employee Campaigns, Nationwide Building Society
Oli Howard
Aimee Symonds
Paul Bennun
Natasha Grice
Nicola Crowley
Executive People & Responsible Business Director, Virgin Trains
Internal
Head Of Strategy Development CIPD
Head of HR at Wales Audit Office, Intellectual Property Office
VP Internal Communications and Involvement, DAZN
Communications Manager, Home Group
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE
Speakers
Martin Power
Archana Near
Kathi Leon
Clare Bowers
Employee Health and Wellbeing Manager, KP Snacks
Internal Communications Manager Mears Group
International Senior Communications Director, Boots
Internal Communications Manager, ZSL
Lee Squires
Aine Murphy
Mike Collins
Suzy Cross
River Island
NCG
Digital Communications Manager Mears Group
Confident Internal Communications Leader, Scope
Communication, Engagement, Culture Change, and Business Transformation Leader, ABCAM
Chris Lincoln
Nicholas Wardle
Head of Learning and Development, Be At One
IT Service Management (ITSM) & Strategy Process Manager, One Housing
Emily Scammell
Laura Farrington
LiDL
Dr Satnam Sagoo Director of Learning, British Red Cross
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE
Profiles Heather Mustafa, Senior Project Manager, Nationwide Building
Ross Parker, People & Communication Manager, LV=
Society My passion and belief in Nationwide has meant I have worked there for over 20+ years. Predominantly my experience has been centred around supporting the frontline channels and I’ve had a variety of roles giving me a wide breadth of experience from strategy to employee engagement. I am currently Channel Enablement Lead Manager, where my primary responsibility is to develop the strategy and lead the operational communications function that supports our frontline colleagues across the UK (circa 8,000 people). Supported by a great team, it is an interesting and challenging role. We are continually looking to ensure our communication methodology compliments the agile working environment of our people and is an enabler to them delivering an excellent member (i.e. customer) experience
Ross is an experienced People and Communication Manager with an impressive track record for implementing new engagement initiatives boasting industry leading results. Ross was instrumental in LV= winning Best Employee Engagement Strategy at the 2016 UK Customer Satisfaction Awards and now leads Engagement activities for a diverse 3500 General Insurance workforce. His influence in shaping and embedding a people centric consciousness within the GI Claims arena in particular saw him recognised in the Young Achiever category at a number of industry awards. Ross is an advocate for engagement being operationally led and believes it to be critical to fully understanding context, root cause and future engagement risks.
Debbie Bennett-Jackson, Marketing Consultant, CITI Katherine Simpkins, Internal Communications Manager, Mercedes-Benz
Debbie is a Chartered Marketer with 20 years’ experience in marketing, engagement and change communications.
Katherine Simpkins is Internal Communications Manager for Mercedes-Benz in the UK. She has responsibility for the Internal Communications function across Mercedes-Benz and Mercedes-Benz Financial Services, which includes more than 1800 colleagues.
Skilled in the design, development and delivery of award winning strategies to support sustainable growth and transformation within highly competitive markets. Debbie’s passion lies in supporting organisations to embrace change and recruit, retain and develop their people.
Katherine joined Mercedes-Benz in 2014 as Internal Communications Coordinator, before moving in to her current role at the start of 2016. Her focus is on delivering a comprehensive Internal Communications service, partnering teams to translate the Mercedes-Benz business strategy into content that’s clear and engaging. On top of operational updates, the all-new channels Katherine has launched are helping to grow colleague culture, celebrate the brand and ignite conversation. It’s an approach that means Internal Communications plays a key role in enabling the business to focus on its priorities, while inspiring and empowering the people at the heart of the brand.
Kathi Leon, International Senior Communications Director, Boots Kathi is the International Senior Communications Director for WBA Group.
Joe Hill, Internal Communications Manager, Ultimate Finance As Internal Communications Manager at Ultimate Finance, a fast-growing, independent provider of Good Funding, Joe is focussed on driving employee engagement, promoting effective communication and keeping employees informed and motivated. In such a fast-paced, growing organisation, change happens fast, so it’s important to keep everyone focussed on what it’s all about – Good Funding. This means getting UK businesses the funds they need, when they need them in a way that’s fast, flexible, fair and full of options. Joe has been with Ultimate Finance for the last 8 years since joining as a graduate straight out of Exeter University. This long service has given him extensive front-line experience of Ultimate and its people which, in turn has shaped his approach to Internal Communications. There’s a particular focus on pushing the boundaries and bringing energy and creativity to the role Internal Communications has to play.
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE Helen Windle, IT Service Management (ITSM) & Strategy Manager, Boots Currently the IT Service Management (ITSM) & Strategy Manager for Walgreens Boots Alliance, leading in process strategy. Passionate about the people side of IT, using a wide range of tools and frameworks to get the best result for the organisation. They include but are not restricted to, cultural change management, COBIT5, ITIL, LeanIT and DevOps. Being a strong advocate for diversity and inclusion within IT I am also a member of the InclusivIT Team within WBA.
Oli Howard, Head of Strategy Development, CIPD Strategy, stakeholder engagement, internal communication and employee engagement professional. Certified Member and Board Director at the Institute of Internal Communication. Postgraduate Diploma in Internal Communication Management, Kingston University.
Katie Terney, Mercedes Benz Christina Choudhury, Innovative and Strategic Communications Professional, Barclays Innovative and strategic Communications Professional with a demonstrated history of working in the financial services industry and public sector. Lead the development and execution of internal communications and engagement strategies and deliver integrated campaigns for Barclaycard. Skilled in Crisis Management, Corporate Social Responsibility, Crisis Communications, Event Management, and Corporate Communications. Strong communication professional with an MA in International Relations from King’s College, University of London.
Aimee Symonds, Head of HR at Wales Audit Office, Intellectual Property Office I’m the Head of Internal Communications and Engagement at the Intellectual Property Office and loving (almost) every minute of it. After many years in public sector HR roles, I decided to move across to head up this new team in 2014 – the best career decision I’ve made to date. Being able to positively influence people’s experience at work is a great honour and every day, I get to work with a fantastic team who are as enthusiastic and curious about engagement as I am. Human behaviour is fascinating and we’re growing and learning all the time. At work, developing great relationships is the cornerstone to what we do. Day to day, my team and I work closely with our Board and senior team to build support and trust in our strategy. We understand our business, our people and the scale of our challenges which allows us to work with our leaders and managers to effectively communicate, involve and support our people (1300 of them) in times of change. Over the last 5 years, our engagement survey has shown increases across the organisation and we’re now firmly within the Civil Service High Performer category. An accolade that we’re extremely proud of.
Natasha Grice, Virgin Trains Natasha has worked at Virgin since July 2011 and is now the Executive People & Responsible Business Director at Virgin Trains.
Katie Nertney is Internal Communications Specialist for Mercedes-Benz Financial Services UK Ltd. She helps colleagues across the business to talk to each other more clearly – from translating management strategies to sharing the achievements of talented teams. Katie joined Mercedes-Benz Financial Services UK Ltd. in 2017, and has since launched new channels that support the business’ evolving culture and drive to innovate. She’s passionate about putting colleague stories in the spotlight, guiding the business through change, and celebrating every element that makes this a great place to work.
Paul Bennun, VP Internal Communications and Involvement, DAZN For any company to be successful, they need engaged, motivated employees. I specialise in using effective internal communications to achieve this whilst also driving culture change and improving business performance. What else? I read, I drum, I write, I run. Expect statement t-shirts and attempts at wit, but don’t expect a suit every day or satisfaction with the norm. Chartered member of the Institute of Internal Comms, PgDip in Internal Comms from Kingston, MA in Modern History from Reading.
Chad Rogerson, Head of Communication Strategy, Consumer & Employee Campaigns, Nationwide Building Society Chad has a broad communication background, having worked in marketing, public relations and internal communication roles over the last 16 years. He’s currently Head of Communication Strategy, Consumer & Employee Campaigns at Nationwide, leading on developing and executing external and internal campaigns and accountable for shaping how communication drives the organisational strategy. Having worked at Nationwide for eight years, his roles include leading teams such as Internal Communication Business Partnering, Vulnerable Customers and Social Investment. Prior to Nationwide, Chad worked for the agency Chime Communications, specialising in devising communication campaigns linked to social purpose and sustainability. His early career saw him work for Credit Suisse and ABN AMRO. Chad lives in Wiltshire with his wife and three children all under six years’ old and enjoys running and supporting his hometown of Norwich City.
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE Nicola Crowley, Internal Communications Manager, Home Group
Clare Bowers, Internal Communications Manager, ZSL
I am a communications professional with over ten years experience in Internal Communication. I take real pleasure from using effective communication to motivate and involve people to achieve corporate goals. My educational background is in journalism and promotion, giving me good all-round skills that can be applied in practice. I have broad experience in the not-for-profit and private sectors, including social housing and care and support, financial services and FTSE 100 technology organisations.
• • • • •
Creative flair to initiate exciting and engaging communication channels. Accomplished at increasing completion rates of engagement surveys and ensuring action plans are achieved. An established project manager, delivering a number of new initiatives and systems. Extremely driven to help raise awareness of CSR initiatives Ability to work with and build great relationships with company CEO, board members and external partners
Martin Power, Employee Health and Wellbeing Manager, KP Snacks Dr Satnam Sagoo, Director of Learning, British Red Cross I have had a wide variety of roles from an initial apprenticeship as a decorator to a charge nurse in one of the busiest accident and emergency departments in Europe. I specialised in Occupational Health and have worked in this area for almost 25 years. I have worked with a large number of businesses from manufacturing, car makers, food production, police and fire services, local government and a dog food manufacturer. Mental health and the impact on business, employees and wider families has grown exponentially. I have worked for KP Snacks for almost 3 years in which we have seen massive changes in our culture of how we support colleagues and the business. The strategy we have implemented feels like it reflects the business and our values and behaviours in which we place valuing our people at the top of our agenda to keep colleagues energised and engaged.
An inspirational and creative leader with a passion for empowering people through learning. My philosophy is that the effective learning solutions need to be organic and internal, whether we’re talking about people or organisations. Using this as a foundation, I have supported organisations, teams and leaders and individuals to create an environment where the can develop, explore and express their true capabilities and shape their leadership and cultural capabilities to enhance collective action and create a world class learning organisation.
Laura Farrington, OD, Communications & Engagement Manager, NCG
Archana Near, Internal Communications Manager, Mears Group Archana Nair is the Internal Communications Manager for Mears Group PLC. She specialises in stakeholder management and employee engagement through digital communications. Archana has been involved in the digital transformation of the internal communications process for the business and has recently implemented “Mears Connect” an industry leading social communication tool that enables over 11,000 users the ability to engage across multiple sectors using pc, tablet or mobile phone. Mears Group are the market-leading provider of housing and care services. For more than 30 years they have been working with their partners across the UK to make a positive difference to the people and communities they serve. They combine expertise from four core business areas – Housing Maintenance, Housing Management, Housing Development and Care – to offer joined up housing and care services which enable people and communities to thrive.
A professional member of both CIPD and CIM, I am experienced in blending customer focused marketing and communications practice with internal audiences, to achieve employer brand awareness, loyalty and engagement. As an OD, communications and engagement professional I’m skilled in delivering innovative and people centred organisational development initiatives in a way that guides organisations to realising the value of applying an internal, customer focused mind-set to organisational change and the development of a strong employer brand.
Amrit Niijar, Internal Communications Business Partner, Tarmac Amrit has been the Internal Communications Business Partner at Tarmac since January 2016.
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE Elouise Leonard, Strategic, Innovative Hr&D Professional , NCG Strategic, innovative HR&D professional (Chartered Fellow), Occupational Psychologist and change management practitioner with specialist expertise in organisational analytics and people data (Doctoral research). Experience within public, private and NFP sectors and consultancy roles, working with operations, management, executive teams and Boards. Organisational Development including change management (design and delivery), talent management & development, succession planning, internships & placements, volunteering, competency frameworks, culture development (EXA 2015 winner, Training Journal OD Programme of the Year 2015 winner), engagement surveys, corporate communications and PR, Reward, People Systems (ITrent) and ERP (Oracle), organisational design, data mapping and analytics. Leadership & Management Development including executive and developmental coaching, coach supervision, personality tools (including MBTI Step 1&2, Hogan, Wave and OPQ32 qualified), 360 feedback, ILM centre management and programme design. Learning and development including vocational programmes, apprenticeships and employability programmes, volunteering, career pathways, induction, team development (Belbin qualified) and LMS. HR including employment law (Unionised organisation experience), restructuring/TUPE, HR policy/process design, Health & Safety, performance management, EAP and Occupational Health. Talent Acquisition and Resourcing including design and management of specialist and bulk recruitment campaigns (including multi-site contact centres), talent pools, implementation of erecruitment (Taleo), assessment/development centre design, psychometrics, assessor training.
Mike Collins, Sr. Digital Learning, LX, UX Specialist, River Island I believe that HR/L&D and those who role model and lead others (titles not important here) have a huge part to play in building the workplaces of the 21st century by developing the environments, conditions and cultures in which we work, learn and perform. I believe in life long learning, that sharing what we know is what makes us who we are. It helps us develop as people. It helps us become better people AND helps us help others to become better people. That’s my ‘why’… I’m currently working with River Island where one of the largest digital transformation programmes in retail is taking place. My focus as always will be to use technology as an enabler for better comms, collaboration and placing community at the heart of learning and working.
Suzy Cross, Communication, Engagement, Culture Change, And Business Transformation Leader, ABCAM Works with CEOs, Boards and senior leaders across multiple disciplines and within companies ranging from SMEs to Globals and FTSE listed companies. Builds and leads teams to deliver high quality, tangible results within complex environments. A leadership development coach working with Cancer Research; and business mentor working with The Prince’s Trust. Experienced in: • organisational change and transformation; behavioural / cultural change; organisation design • corporate and employee communications; brand; reputation management • employee and business engagement • learning and development • executive coaching, speaker training and facilitation
Chris Lincoln, Head of Learning and Development, Be At One Starting in hospitality 18 years ago, I have worked towards designing and implementing a variety of L&D functions for various businesses. From setting up an international training school in Ireland to creating welfare to work programmes in London for major events such as the Wimbledon Championships and the Olympics I have experience in all aspects of L&D. I have worked for major companies such as Compass Group and currently Be At One, building various training and development initiatives from front line to director level. I have a speciality in setting up L&D departments with both vocational and in house abilities, utilising digital and face to face learning throughout.
Nicholas Wardle, Head of Employee Engagement & Communications, One Housing Fellow of the Institute of Internal Communications; and proud member of the Engage for Success Steering Committee and of the Institute of Internal Communications London Committee. Specialties: IC strategies and tactics; senior leadership counsel; employee engagement; business transformation comms; defining measurement; employee involvement and participation; informed employee voice, delivering multichannel campaigns; writing speeches; planning and managing events; partnering with charities.
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE
Topic Streams Internal Communications and the Employee Journey Internal Communications and Customers How Technology is Changing Internal Communications Internal Communications and Wellbeing in the Workplace Employee Recognition Reward and Retention 360 Degree Communications in a Changing Workplace Communicating to a Changing Workforce
01932 506 300 (press 1)
tickets@ebm.media
EngageEmployee.com
InternalCommunicationsConference.com
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE
Convince your boss Dear XXX, I would like to attend the Internal Communications Conference, 17th September, in London, UK. I have reviewed the agenda as well as the list of exhibiting companies and feel the return on the investment would be a major benefit as the event aligns directly to the priorities of our department [insert your priorities here]. It’s great value for the level of intensive education. In 1 day, I’ll have access to: • 10 hours of educational case studies from world-class brands Notable speakers include: [add here] • 10 topic streams covering the latest trends. • Interactive focus group sessions • Networking opportunities with 400 peers working in similar roles to myself • Access to the event networking app, where I can arrange meetings and chat with other delegates prior to the day • Live demos from industry leading vendors
Here is a complete breakdown of the conference costs: Airfare: £ [xxx] Transportation: £ [xxx] Hotel: £ [xxx] Meals: £ [xx] (breakfast, lunch and all refreshments are included in conference fee) Conference Fee: £ (insert based on option selected above) TOTAL: £ [xxxx] There are a number of strategic and tactical “how-to” case study presentations on the day that I feel will allow us to transform engagement and save cost in the future. A few of the presentations that I plan to attend include [List Top 3 Sessions Here] I’ve reviewed the exhibitor list and there are a number of vendors participating that I plan to evaluate for future use. In addition to the exhibit showcase and product demonstrations, I plan on scheduling private vendor briefings onsite with [Vendor A, Vendor B, Vendor C]. I’ll also be able to build new business relationships and share best practices with other attendees working on the same priorities. This event has user/case study presentations and roundtable discussions with other users moderated by industry experts on topics relevant to our priorities including [Topic A, Topic B, Topic C]. Other staff members in our organisation will also be able to benefit as I will meet with the team when I return to relay recommendations and action items, and circulate a detailed an actionable report.
The full conference price* is £595+VAT and includes: • Conference attendance • Documentation (including presentation slides) • Planned functions • Breakfast and luncheons
Please accept this proposal to attend as I’m confident in the significant return we will receive for the small investment. Thank you for your consideration. [Your standard close]
01932 506 300 (press 1)
tickets@ebm.media
EngageEmployee.com
InternalCommunicationsConference.com
Tuesday 17 September 2019
INTERNAL COMMUNICATIONS CONFERENCE
Upcoming Events 26 SEP 2019
13 FEB 2020
30 APR 2020
11/12
ENGAGE FOCUS GROUPS THURSDAY 26 SEPTEMBER 2019
NOV 2019
FUTURE OF THE CONTACT CENTRE CONFERENCE THURSDAY 13 FEBRUARY 2020
AUTOMATION AI AND ROBOTICS FORUM
MAR 2020
15 MAY 2020
THURSDAY 30 APRIL 2020
01932 506 300 (press 1)
12
tickets@ebm.media
CUSTOMER ENGAGEMENT SUMMIT 2019 MONDAY 11 & TUESDAY 12 NOVEMBER 2019
DIGITAL WORKPLACE CONFERENCE THURSDAY 12 MARCH 2020
11
ENGAGE AWARDS 2019
12
EMPLOYEE WELLBEING CONFERENCE
NOV 2019
MAR 2020
MONDAY 11 NOVEMBER 2019
THURSDAY 12 MARCH 2020
EMPLOYEE ENGAGEMENT SUMMIT 2020 FRIDAY 15 MAY 2020
EngageEmployee.com
InternalCommunicationsConference.com
BOOKING FORM Please sign and complete the form below, on receipt an invoice will be raised and issued. All invoices need to be paid in full prior to the event. Please reference your invoice number on payment. Email: Or post to:
tickets@ebm.media Phone: 01932 506 300 Engage Business Media, Nicholson House, 41 Thames Street, Weybridge, Surrey, KT13 8JG
STANDARD
BRONZE
SILVER
FESTIVAL PASS
(1 Ticket)
(2 Tickets)
(5 Tickets)
(Access all events for 12 months)
£595+VAT
£995+VAT
£1,995+VAT
£995+VAT
DELEGATE PACKAGE: ■ ■
■
End User Full Conference Pass
■
Access to all Seminar Halls Join Roundtable Sessions
■ ■
■
Lunch & Refreshments Networking App
■
■
Presentation Slides Access to Engage Hub
Networking Drinks Party
INDUSTRY: Financial Services Transport & Logistics
Retail
IT/Telecoms
Business Services
Public Sector
Utilities
Healthcare & Pharmaceutical
Leisure
Manufacturing
Leisure & Tourism
Vendor/Service Provider
Consultant
Other
I WISH TO ATTEND: SUMMITS:
CONFERENCES:
Employee Engagement Summit 2019 – 10th May
Digital Workplace Directors Forum –30th January 2019
CX Marketing Summit 2019 – 13th June
Future of the Contact Centre Conference – 13th February 2019
Customer Engagement Summit 2019 – 11th-12th November
Customer Robotics and AI Directors Forum – 4th April 2019
Customer Engagement Transformation Conference – 11th July 2019 Internal Communications Conference – 17th September 2019
This event is being sponsored by the sponsors listed on the event page. We may make your registration details available to select sponsors, in both ours and the sponsors legitimate business interests, and they may contact you about their product/services.* I have read and understood Whilst I may choose to withhold 3rd party consent, if I attend a session given by a sponsor on the day or speak with a sponsor and my badge is scanned, this enables the sponsor to follow up with me regarding relevant information on products or services.*
Other - Please specify = £
I have read and understood I have read and understood Engage Business Media’s Terms and Conditions (http://ebm.media/terms-conditions/) and Privacy Policy (https://ebm.media/privacy-cookies/) *
REGISTRATION
I have read and understood
First name
Last name
Job title
Organisation Signature
Address
Date
Tel
Mobile
Finance Department Email
Printed Name
Post code
County
Job Title
For BACS payments please send to:
OTHER DELEGATE DETAILS First name
Last name
Tel
First name
Last name
Tel
First name
Last name
Tel
First name
Last name
Tel
Job title
Job title
Barclays Bank PLC, 3 Church Street, Weybridge, Surrey, KT13 8DD Account Name: Engage Business Media Ltd ACCOUNT No: 23232689 SORT CODE: 20-90-56 GB50 BARC 209056 23232689 SWIFT CODE: BARC GB 22 IBAN:
Bank transfer: If paying by bank transfer please ensure that remittance advice is sent to tickets@ebm.media Please QUOTE INVOICE NUMBER, failure to do so may result in a delay in processing your delegate ticket.
Job title
EngageCustomer.com EngageEmployee.com Job title
EngageCxMarketing.com EngageAwards.co.uk EngageInfoSec.com @EngageCustomer
REGISTRATION QUESTIONS
TERMS AND CONDITIONS
WHAT'S YOUR ANNUAL RELEVANT PURCHASING BUDGET?
WHERE DID YOU HEAR ABOUT THIS EVENT? Email
EVENT TICKETS These ticket terms and conditions as contained below and the abbreviated version found on the booking form are an acknowledgement of agreement (“the Contract”) and apply to all services (“the Services”) provided by Engage Business Media Ltd (“the Organisers”). By signing the booking form, the “Customer” accepts the following terms: In the event of any inconsistency, conflict or ambiguity between the Terms and Conditions and any terms and conditions stated on the Booking Form, the provisions of these Terms and Conditions shall apply.
£100,000 or less
Website
£100,001 - £250,000
Partner organisation
£250,001 - £500,000
Telephone call
£500,001 - £1 million
£1 million - £5 million
Social media
£5 million - £10 million
Other (please specify)
Over £10 million
HOW MANY EMPLOYEES DOES YOUR ORGANISATION HAVE?
I am researching for a new project 1-24
For professional development, learning and knowledge 25-49
To find new suppliers, products and services 50-99 100-249
WHAT IS YOUR PURCHASING RESPONSIBILITY?
250-499
Make purchase
500-999
Authorise purchase
1000-4999
Influence purchase
5000+
Specify suppliers I have no purchasing responsibility
WHICH BEST DESCRIBES YOUR REGIONAL RESPONSIBILITY? UK
Middle East
Americas
Europe
Asia
EMEA
Global
TICKET TERMS • “End User” shall mean an individual who works for a company and benefits from the content at the event, they have no service, product or any offering that could be discussed, presented or of interest to another end user delegate at any Engage Business Media event. • “Supplier/Vendor/Industry ticket” shall mean any person, company or partnership, their agents, or contractors who have a commercial service, product or any offering that could be discussed, presented or sold at any Engage Business Media event. SUPPLIER / VENDOR / INDUSTRY TICKETS To protect the investment of our sponsors, we charge a ‘Supplier Ticket’ fee which is calculated and comparable to a sponsorship package. Discounted vendor passes are not available for the purpose of evaluating the event for future sponsorship. This policy has been in effect since Engage Business Media started and ensures the best outcome for both our sponsors and end user delegates. Please Note: We will decline all registrations that do not meet the relevant criteria and Engage Business Media reserves the right to decline attendance at any event. BOOKING AND PAYMENT To purchase a ticket for any of the Engage Business Media events a signed booking form specific to the event is required, this can be presented over email, post or by booking over the website in accordance with the instructions set out therein (“Booking Form”). You are responsible for the accuracy of your Booking Form, including in particular your contact details (which we will use to contact you from time to time and in accordance with these Terms and Conditions). Submitting a Booking Form constitutes an offer by you to purchase a ticket for the event in accordance with these terms and conditions. The Ticket Terms and Conditions apply to the booking of all tickets to the exclusion of all other terms and conditions.
WHAT IS THE PRIMARY REASON FOR ATTENDING THIS EVENT? For networking purposes
Any issues regarding the sale of a ticket, the terms and conditions or anything relevant to accessing the event should be presented in writing prior to signing the booking form to tickets@ebm.media.
DO YOU CURRENTLY HAVE A LIVE PROJECT THAT YOU'RE WORKING ON? Yes No
TICKET RESALE Under no circumstances may your event booking be resold by you or on your behalf. If we have not charged you a Fee in order to attend the event and you are unable to attend or offer an alternative attendee from the same organisation you may be charged a cancellation fee if applicable and made clear at the time of booking. AMENDMENTS AND CANCELLATION TO AN EVENT We may, at our sole discretion and without liability to you, make changes to the event timings, date, event schedule or even location within the U.K. In the event that it is necessary to cancel or postpone the event as a result of any reason outside of our control (as decided by us in our sole discretion), we will endeavour to arrange or provide a replacement event and, in such circumstances, your booking and the ticket terms and conditions shall apply to such replacement Event. LIABILITY Nothing in the ticket terms and conditions shall exclude or restrict our liability to you for death or personal injury resulting from our negligence, the negligence of our employees in the course of their employment, or any other liability which cannot be excluded by law. Under no circumstances shall we be liable to you for any direct or indirect consequential costs or losses suffered by you, whether in contract or otherwise. Indirect costs and losses shall include (but not be limited to) any loss of anticipated profits, savings, business or opportunity and loss of publicity. The views expressed speakers at the event are their own. We shall not be liable for the views, acts or omissions of any speaker or any other attendee at the event. Any information given or distributed at the event shall not constitute advice and should not be relied upon. Our maximum liability in contract, tort, or otherwise (including any liability for any negligent act or omission) arising out of or in connection with our obligations under the ticket terms and conditions shall be limited to a sum equal to the amount of the ticket sale fee (if applicable). You shall indemnify us and keep us indemnified from and against all claims, damage, losses, costs (including, without limitation, all reasonable legal costs), expenses, demands or liabilities arising out of or in connection with any breach by you of the ticket terms and conditions.
We will confirm receipt of your booking form by providing an electronic receipt and/or digital ticker, however the booking and/or event ticket is not confirmed or deemed accepted until a signed booking confirmation is received.
You and the organisation specified on the Booking Form (if applicable) are jointly liable for your obligations in accordance with the ticket terms and conditions, you confirm that you have all the necessary authority, consents and permissions to attend the event.
The Ticket Terms and Conditions will be binding by both Parties from that point. Where there is a price to attending the event and payment has not been paid in full at the time of the booking, following confirmation of your booking we will issue an invoice for the full price of your Event ticket (as set out on your Booking Form, plus VAT as applicable) (the “Fee”).
ANTI-BRIBERY We comply with our anti-bribery and anti-corruption policies (available on request) and updated from time to time.
The fee must be paid and funds received in accordance with the payment terms and instructions set out in the invoice or received prior to the event date, whichever is sooner. Unless otherwise stated therein, the fee covers your entry for the duration of the event only and is exclusive of all travel, accommodation, insurance and other costs (all of which must be arranged and met by you).
USE OF INFORMATION We may share the information provided by you to us on both the booking form and/or any other communication with our employees, officers, representatives, sub-contractors and commercial partners when applicable in connection with the administration, registration relevant to the event.
Fees are strictly non-refundable and all invoices are liable for payment regardless of attendance.
Our registration requires information that includes (not in its entirety) your organisation, job title, email, phone number and when applicable postal address, this information may be included on a delegate list, event app and may be made available to attendees and some commercial partners and carefully selected external companies for marketing purposes.
EVENT ATTENDANCE Compliance with instructions and regulations, by attending the Event you comply with all applicable law, including (but not limited to) all health and safety legislation and requirements. All instructions given by us or on our behalf, including (but not limited to) in relation to any security arrangements and the terms and conditions of the Event venue (a copy of which is available on request prior to the Event). SAFETY AND SECURITY You are responsible for ensuring your own safety and security whilst attending the Event as set out in these terms and conditions, we shall not be liable for any loss or damage suffered by you. FILMING AND PHOTOGRAPHY We may, at our discretion photograph, film, broadcast or record the Event for our own use and purpose. You grant us an irrevocable licence to use and sub-license the use of your name, voice, likeness, image, statements and any contribution made by you at or to the event in any and all media (whether now known or hereinafter invented) throughout the world and in perpetuity. You are not allowed to photograph, film, broadcast or record the event without express prior approval from the organiser.We reserve the right to refuse entry to the event, or subsequently remove you from the event if you fail to comply with these ticket terms and Conditions. DELEGATE BADGES Provided delegate badges must be worn at all times during the event. Badges are only valid for the registered delegate and cannot be passed on or shared by any other person than the name on the badge. Any misuse will result in delegates being denied access to the event or asked to leave at the organisers discretion. When attending a live event you will be issued with an RFID (radio frequency identification) chipped badge at registration, if your badge is scanned at the event you are providing consent for your contact details to be shared, should you not wish to share these details you can request a nonchipped badge at registration. If you attend a session given by a sponsor and your badge is scanned this enables the sponsor to follow up with you post presentation regarding relevant information on products or services. You may also be asked by a sponsor when visiting their stand if they can scan your badge, if you agree you are providing consent for them to follow up with you regarding relevant information on products or services which you may have discussed with them or they believe may be of interest to you. CANCELLATION OR NO SHOW All delegate fees are non-refundable. No refunds or credits will be given for non-attendance at any event. TRANSFERRING A TICKET In the event that you are unable to attend the event you may transfer your booking to a colleague from the same organisation or another Engage Business Media event on a like for like basis (as specified in the Booking Form) without charge. All transfers are at the discretion of the event organiser.
We believe that based on registration and current position you would be interested in other related events, business media opportunities and products/services our commercial partners offers. We will send you emails about our events, business media opportunities and you may also hear from specific commercial partners regarding their products and services, we look forward to working with you again soon. If you wish to not receive marketing from us then please click the link of the footer of all our marketing emails of contact us at optout@ebm.media and you will instantly be unsubscribed from our email database (please notify us at least 48 hours prior to the event). We have prepared a plain English and simple privacy policy that explains how we will use your personal data, this can be found at www.ebm.media/terms-conditions Please note: If you attend a session given by a sponsor and/or your badge is scanned by a sponsor at the event this enables them to follow up with you regarding relevant information on products or services which they believe may be of interest to you. ENTIRE AGREEMENT These ticket terms and conditions constitute the entire agreement between both parties and supersede/override any other agreements, promises, assurances, warranties, representations and understandings between the parties, whether written or oral by any employee of Engage Business Media, relating to its subject matter. THIRD PARTY RIGHTS These ticket terms and conditions are personal to the parties, and no third party shall have any rights, including under the contracts (Rights of Third Parties) Act 1999, to enforce the same. WAIVER No failure or delay by us in exercising any right or remedy provided under this the Ticket Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict our further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict our further exercise of that or any other right or remedy. APPLICABLE LAW AND JURISDICTION These ticket terms and conditions, their subject matter and their formation, are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising in connection with these ticket terms and conditions, including any non-contractual terms. However, if you are a consumer and are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.